470 Cruise & Maritime Voyages Magellan Cruise Reviews

Deciding that we would like a Christmas holiday together, my cousin and I chose CMV Magellan for the “21 night Christmas & New Year Cape Verde, Madeira & Canaries Cruise sailing from Tilbury on Dec. 18, 2019”. To start this ... Read More
Deciding that we would like a Christmas holiday together, my cousin and I chose CMV Magellan for the “21 night Christmas & New Year Cape Verde, Madeira & Canaries Cruise sailing from Tilbury on Dec. 18, 2019”. To start this review on a positive note, my first impressions were all positive. The terminal at Tilbury was decorated beautifully and had a festive air about it. Embarkation went without a hitch and upon entering the Magellan, I was struck by its cleanliness and the beautiful Christmas decorations that were throughout the vessel. We had an ocean-view cabin on Deck 6 and it was bright, clean and inviting to enter. And then the issues began. The storage space in the cabin was limited (one tiny shelf in the bathroom; night tables were just small tables without drawers; and in the desk area there were only 6 small drawers, one of which was home to the hair dryer (which had little power to adequately dry your hair). While we were struggling to find homes for our belongings, it became unbearably hot. There was no thermostat on the wall and in order to *try* to control the temperature, I had to stand on a chair and attempt to turn a knob in the ceiling! Eventually we came to the realization, that there were only two temperatures available to us: boiling hot or freezing cold. The showroom is always cold, take something to cover you, when you go. The first port, Rotterdam, went without a hitch except that we were told that there was a storm coming in that would delay departure and that we would have to shelter in Cherbourg, France for 24 hours to wait out the storm. Fair enough, better safe than sorry. However, the 24 hours turned into almost 48 and our itinerary had to be changed. We missed the port of Vigo and the stop in Tenerife to see the fireworks on New Year’s Eve (the reason many of the passengers took this cruise) was cancelled. Our next stop to Agadir, Morocco wasn’t until December 26th and wasn’t on the original itinerary. A medical evacuation caused the ship to turn around to allow a helicopter to access the sick individual (again human life comes first and that had to happen) but it delayed our arrival at port and shortened the shore excursions significantly. CMV did refund 20% off of the excursion price as an afterthought But since we didn’t see 50% of what was advertised, it should have been more. I believe the total time in port was 4 hours in total. Also CMV did give everyone £100 for all these changes BUT it was given as an onboard credit – spend it there or lose it. Getting back to Christmas. There was no Christmas programming or Christmas music anywhere until Christmas Day. Boxing Day it was back to the same old routine. A guest choir was organized to sing Christmas Carols on New Year’s Eve Day and a pantomime was put on after Christmas. It all seemed backwards. New Year’s Eve was celebrated near the pool and the venue was too small to dance or to seat all the guests. Top marks to the galley team for putting on some eye-popping displays for the various special displays. They were visual feasts. Top marks to the hard-working crew who kept things very clean. The food was okay ... just okay. Certainly not what I have come to expect from a cruise line. Raffles Bistro does not offer cold drinks like lemonade throughout the day. You can get juice at breakfast, otherwise there are only juice glasses available for water throughout the rest of the day. Only one water dispenser has ice (when entering from the pool area, go to the left hand side). Ice seems to be a precious commodity on this ship. There were some interesting guest lecturers on the ship.However, the entertainment wasn’t that good. The dancers were excellent but at least one of the singers couldn’t carry a tune if you put it in a bag for him. The guest entertainers were mediocre at best. Overall, I would say that port time was extremely limited. The service was generally good. I stress that I cannot fault the hard-working crew, but this cruise left a lot to be desired. Read Less
Sail Date December 2019
The itinerary and the price together with promise of a couple of weeks of sunshine over Christmas seemed a very attractive propositio. Transport from Victoria and embarcation were very efficient and we were very happy with our Outside ... Read More
The itinerary and the price together with promise of a couple of weeks of sunshine over Christmas seemed a very attractive propositio. Transport from Victoria and embarcation were very efficient and we were very happy with our Outside cabin on Deck 4.First impressions of the ship were good: clean, bright & open. From the beginning, however, the ship was cold both in the cabin and in the public areas. Whilst we were able to regulate the temperature in the cabin, the rest of the ship remained cold throughout the cruise and was commented on by a number of other guests. The food initially was fine but the standard was not maintained throughout. Lunch & afternoon options in Raffles Bistro were repetitive & unimaginative: triangles of processed cheese & luncheon meat were the only options available as an alternative to hot food; no variation of sandwich fillings and fruit selection was okay - as long as you liked melon. The itinerary was disrupted by a storm in The Bay of Biscay over which the captain had no control & so two days had to be spent in Cherbourg and four more ports - Vigo, Oporto, Lanzarote & Tenerife for the whole of New Year's Eve - had to be missed. Whilst decisions about personal safety are paramount & the two day delay unquestionably correct, it adversely affected the overall enjoyment of the cruise as 12/13 days were spent at sea and only 5/6 days were available for comfortable enjoyment of the sun onboard. CMV awarded us €100 each as compensation but this had to be spent onboard which was less beneficial to those of us who were cruising all-inclusive. The entertainment generally did not compensate for the additional sea days & lack of port time. Apart from Quizzes & Bingo,there were few alternative activities and the daily talks/lectures were adequate at best. Two films were shown yet the theatre remained largely unused for the best part of each day. Entertainment overall was poor. Also disappointing is CMV's recent policy not to stock non-alcoholic wine yet provide 0% beer & non-alcoholic cocktails. Were were offered Schlor at €25.00 per bottle which is available for 1.50 in most supermarkets. Most of the crew - waiters, cabin steward etc; - were friendly and helpful. Overall, for various reasons, this was a disappointing festive cruise. Read Less
Sail Date December 2019
There were parts of the cruise which were very good namely the cabin steward and the waiting and bar staff. Unfortunately there was a force majeur situation which meant that 4 stops on the itinerary were cancelled - Vigo, Tenerife, ... Read More
There were parts of the cruise which were very good namely the cabin steward and the waiting and bar staff. Unfortunately there was a force majeur situation which meant that 4 stops on the itinerary were cancelled - Vigo, Tenerife, Lanzarote and Porto which was extremely disappointing but apparently couldn't be helped 2 of those stops were replaced with Cherbourg and Morocco. The entertainment show staff were very amateur and some of them couldn't even sing apart from a couple and I really didn't rate the cruise director Toby talk about arrogance with no talent. The other singers were a band called the funky lions were very good as was an Argentinian guitar player and singer in Taverners bar (can't remember his name) he was also excellent. Just a pity about the show staff talk about flat. The worst thing about the cruise however was that more than half of the people on board succumbed to what I now know is famously called 'The Magellan Cough'. Many people were having to go to the medical centre and you could see people walking around with canulas in as they were getting IV antiboitics. I am generally a very fit person who never gets colds and I am now back in the UK and off work due to this terrible cough. Magellan sort it out, there is no sense in trying to put a cruise on if more than half of your passengers fall ill due to lack of proper air con or whatever caused this, we do not want to be spending thousands on a cruise to then come back and be ill with infections and coughs. I would have given a higher score if it hadn't been for this cough I contracted. I will never sail on the Magellan again due to the cough epidemic if not for this I would have done. Until CMV sort out their cough epidemic that constantly happens on this ship I think they will continue to lose custom for it. Sort it out CMV !! Read Less
Sail Date December 2019
Was it perhaps us? We’re not new to Cruise and Maritime, far from it, in fact. We were really looking forward to the Christmas New Year cruise. It was our third time on the Magellan, and our second during the festive season on the ... Read More
Was it perhaps us? We’re not new to Cruise and Maritime, far from it, in fact. We were really looking forward to the Christmas New Year cruise. It was our third time on the Magellan, and our second during the festive season on the ship. Embarkation was exceedingly efficient, and our luggage was already at our cabin when we got there. Just a couple of months earlier, we sailed to Canada on the Marco Polo and had an absolutely fabulous cruise. I perhaps ought to say that unlike in September, this time, we boarded hugely deflated due to the election result and knew we’d have to bite our tongues as the country had chosen a very different path to the one we’d fought for. It actually crossed my mind that most people should be in a really good mood, looking forward to all of the excellent opportunities our new government was promising, so complaints would be minimal and kept to something that’s justified. But no, for many, the sea was still too wet, the earth was too round and the moon wasn’t made of cheese. But the prize went to a woman who exclaimed “not fish again” one lunchtime when her main course arrived, having been given a choice of at least five other options… We usually find Cruise and Maritime’s “quirks” quite endearing, after all, where else would you find exotic delights such as “Scottish Cornish Pasties” on the menu? And we loved trying to work out what the warning on the lunchtime menu meant (it said “The below Icon which one mention the menu is condense with”). The restaurant signage refers to “Ruffles” and then there was the beef “noddle” in the buffet… The lack of attention to detail really is something CMV ought to address – the worst example of this was when we docked in Lisbon at a different place to where it said on the daily explorer, so people went the wrong way when leaving the ship if they didn’t know the city. And why are there no maps of ports included in the writeups? But at least this time they got the time right, unlike during our Canadian trip where one day ship time ended up different to shore time! We found the entertainment a little mediocre to be honest, but one thing that is most entertaining is to hear all the gossip which quickly becomes Chinese whispers. Apparently we got the Columbus’s dock in Agadir, very interesting considering they were due to go to Casablanca! And so many people seemed to be much more accomplished sailors than the captain, constantly questioning why the ship went when and where it did forgetting that it can be quite tricky to park in a supermarket carpark at this time of year, never mind finding a port! We were very glad to be kept safe from the bad weather in the Bay of Biscay, but yes, we’d have liked a couple more hours in Lisbon. One thing that might be considered during the muster drill is to teach passengers how to explain how to communicate effectively with waiters whose first language isn’t English. Waiters simply don’t really need to know why you want something, just that they’ve understood what you’ve ordered - in amongst the life story of why you want a poached egg rather than a fried egg, but you don’t like boiled eggs and the scrambled eggs are too runny/firm/hot/cold (delete as applicable), but then decide on a boiled egg anyway while all the other passengers are patiently waiting to place their order... It all just leaves the poor server very confused. It’s also very useful to listen when the order is being confirmed to avoid saying “is this what I ordered?” when it arrives. I have no idea how they do their job, let alone for 8-10 months without a day off! As for the muster drills, I joked that CMV were cutting down on comedians as the drill was an absolute farce – I’m not sure a member of staff ought to have been setting up the buffet during our second drill! Oh, and if there is to be a second drill, perhaps it might be a good idea if it were reflected in the Explorer’s events programme?! I do apologise if I’ve sounded like I’m moaning – I am a remoaner after all! Let’s cheer up the mood by saying that in three weeks, we didn’t queue once, there were no art auctions, no kids and on the whole, food and service were great and all in all great value for money – just some of the things we like about CMV and make it our preferred line. I also like the fact that there are a fair few non-UK guests onboard giving a more international flavour than some other British lines. We also like not having 24 hour food, so sometimes you can actually feel hungry before eating again! Another thing we very much liked was that even on port days, the Kensington was open for à la carte breakfast and lunch, meaning no pushing and shoving at the buffet and generally interesting company. I’m not quite sure why they ran out of orange juice, but even that isn’t really the end of the world and it’s not like they can just go and get some whilst at sea! As for the cabin, we were allocated 7029, towards the front and well located - there aren’t any frills, we bring our own toiletries and it’s kept spotless – the bed’s comfy enough, but the fold down beds do get in the way of you being able to sit up in bed, and some hooks would have been very useful. We could have done without the toilet being so temperamental, but it was mended fairly quickly each time – it did make us laugh when we were waiting for the handyman when on the TV one channel was showing “All the Number Twos from the 1980s”! We also enjoyed the free breakfast in bed – a pastry and a slice of toast was all we need so we could enjoy lunch. Our cabin steward (Wiktoria) was very efficient and kept us well stocked with tissues – and Ruben, the steward on the next block, had been our cabin steward last time and even remembered us leaving a Christmas decoration in our cabin which he’d left at reception for us (but that was a couple of years ago…). In all fairness, CMV does what it says on the tin very well – it doesn’t claim to be what it isn’t. We always go for second sitting, but for the first time on any cruise, after a week or so, we chose to eat in the buffet as we generally wanted to go to bed early - we both suffered badly from colds (in common with lots of other passengers) and we were out of sorts generally. However, for the first time on any cruise we’ve been on, let’s just say we ran out of conversation with our table mates – we’ve never moved table before, but it did cross our minds, but wondered if it would be out of the frying pan... It was a shame, as our waiters - and the food – were great. The buffet was okay once you got used to it and we perhaps weren’t up to making conversation for a prolonged period every night. Our usual game of “Brexit bingo” seemed somewhat easier than usual – we score points for words such as Wetherspoons, Brussels, Benefit Scroungers, Immigrants, Tipping, Foreigners… Brexit itself didn’t seem to be mentioned that much (and we’d have politely steered the conversation away, especially as we’d banned ourselves from looking at the news). We awarded ourselves a bingo bonus when we learned that there was a book written on the carpets of Wetherspoons (and were shown photos!) by someone we met who had made it his life’s mission to visit each and every pub in that chain! It takes all sorts to make a world, after all, and if that’s what floats your boat…! Somehow we found the entertainment a little lacklustre (again, it could have been us) – we really didn’t understand why the Netherlands aren’t included in the Round the World cabaret (is Rotterdam not a home port these days?), nor why that dreadful song about us ruling the waves and having an Empire still gets an airing – perhaps “The Old Bull and Bush” would be more in keeping, especially with so many East End/Essex people on board, although I’d rather have John Lennon’s Imagine to represent our country. But I did learn that Tequila comes from Brazil. Apparently! There are so many great Brazilian songs and they play one from Mexico!! Another CMV quirk! Due to weather conditions, our itinerary was amended a couple of times at the beginning of the cruise – we spent a lovely day in Rotterdam, then the Captain told us about storms over the Bay of Biscay, so we docked in Cherbourg for two days, which meant missing out Vigo, Tenerife and Lanzarote, and adding Agadir. To be honest, apart from being able to meet up with friends in Tenerife, the new itinerary suited us far better – it included a country new to us, and we still made it to Cape Verde, which was really fascinating, especially as we didn’t visit the two more touristy islands. I can understand people not knowing anything about Morocco as it wasn’t on our original itinerary, but it’s beyond me why people didn’t do a little research about Cape Verde before going there – why go to a developing country then moan about its infrastructure? Due to the itinerary changes, we were given £100 onboard credit for the inconvenience, which we thought was a very generous gesture. There were also free shuttles at just about every port (although at some it was stated they were for the less able-bodied) – in Praia in particular, the old town was far too far for just about anyone to walk and thankfully anyone was admitted onto the shuttle. The blurb said it was around 800m to town, but that was obviously copied and pasted from the Mindelo information as it was much further– and uphill most of the way (in nearly 30C). Our excursions were very good, and changes to the itinerary were handled without a glitch (we were in Cape Verde a day later than originally planned, and our excursions were simply transferred) – the additional stop in Agadir was very short, so by doing the excursion we made the most of our time there. Restaurant times were adjusted in accordance with port timings, for example sometimes lunch was served from 11.30. On sea days, we attended quite a few of the lectures – a graphologist, stargazer and talks on entertainers of yesteryear were all interesting – I’d have gone to more of the creative writing sessions had they not clashed with lunch. One of the passengers organised a daily LGBT meetup which was a great idea and something we haven’t had on CMV previously, something most other cruise lines put in their programmes automatically – on every CMV cruise we’ve been on, there has been a fair smattering of same sex couples. As we weren’t on top form, we didn’t go to quite a few of the shows – although it was interesting how few of them were repeats of what we’d seen on the Marco Polo, just a few of the production shows were very similar. It’s hard to pin down exactly what made this cruise one of our least favourites. Perhaps it’s just that we’ve enjoyed others more and our mood was a little lower than usual. Toothache certainly didn’t help (the medical centre arranged for a trip to the dentist in Gran Canaria), and our colds and generally feeling unwell meant we were in bed by 11pm on New Year’s Eve, and many times by 9pm. We also weren’t overly fond of the Captain’s Club where all of the entertainment happened, it was crowded, hot and the band weren’t at all to our taste, we found them far too raucous, but that could, of course, be due to us feeling under the weather and other passengers commented how good they were. If there’s something that could be put right, then I’d gladly give some constructive criticism, but I’m really not sure what CMV could do to rectify anything, apart from a little more attention to detail. Perhaps it was just our deflated mood following the election campaign (in which we were heavily involved), general health and the fact that we’d recently spent 30 days on the Marco Polo that lessened our enjoyment and back then, we still had some hope for our country’s future. I sincerely hope that I can look back at this review at the turn of the next decade and that our fears were completely unfounded. But before that, let’s hope that the next two cruises we’ve got booked on CMV are as enjoyable as our Canada cruise! Let's just hope we get rid of this cough/cold by then! Read Less
Sail Date December 2019
I took this short cruise with my Mum as a quick festive getaway. We had low expectation due to the very reasonable price we paid and for the most-part our expectations were either met or exceeded. The ship is very old - no amount of ... Read More
I took this short cruise with my Mum as a quick festive getaway. We had low expectation due to the very reasonable price we paid and for the most-part our expectations were either met or exceeded. The ship is very old - no amount of decorating will hide that fact. It has been re-branded and changed hands several times over its 35 year life and it does look its age. However, it does have a retro charm and we quite enjoyed going back in time for a few days. It was mostly well maintained (as much as such an old ship can be) and was very clean throughout. Most of our fellow passengers were 65+ which does make the experience echo that of a floating care home. I, being 24, was by far (VERY far) the youngest passenger on board. Our cabin was clean and quite spacious. The carpeting looked new and the beds were reasonably comfy. Being an aft cabin, it was extremely noisy due to being above the engines, however this did not disturb our sleep too much. The room was extremely hot and despite putting the air-con on full blast, the room remained hot throughout the trip. The food in the buffet was limited but tasty, good for a quick bite. The main dining room was exceptional, honestly some of the best food I've had at sea. Five courses were offered every night and all were very good. The daily activities were average - bingo, ballroom dancing, trivia etc and the entertainment team did their best. There was live music in most of the lounges in the evenings which was appreciated my most and the shows in the main theatre were entertaining, a bit "holiday camp", but pretty good. Service in the dining room was excellent and our room steward was very pleasant. The bars needed more servers. They were clearly struggling with demand and we had to wait quite a while to catch someones attention to order a drink. Overall I would do this cruise again. For the price we paid I think we received a decent cruise which, in some areas, exceeded our expectations. Go with an open mind and low expectations and you will enjoy. Read Less
Sail Date December 2019
We heard mixed reports about Magellan but were very pleasantly surprised. Fresh out of a refit, the ship was far smarter and far more stylish internally than expected. Compared to Fred Olsen's Balmoral (the standard we were ... Read More
We heard mixed reports about Magellan but were very pleasantly surprised. Fresh out of a refit, the ship was far smarter and far more stylish internally than expected. Compared to Fred Olsen's Balmoral (the standard we were expecting), it was streets ahead. The cabins are large, smart, well fitted and comfortable, excepting the rather rough bottom sheets. Everything throughout the ship was spotless and gleaming. As this was a Christmas Markets 3 day cruise we didn't use the outer decks much but they were spacious. Internally there were a good variety of comfortable bar areas. The theatre was a good size for the size of ship, although the upper tier views would be marred by glass screens there was ample space in the main arena. Food was superb in the restaurant and the buffet. The latter could be a little crowded at times but we always found seats eventually. Staff throughout the ship were superb, really friendly and helpful without exception. The theatre shows were simple, no sets but a live orchestra. The standard of the performers, however was extremely high. There was an excellent live band in one bar, an excellent guitarist in another and also a piano bar so plenty of quality entertainment. Now for the negatives: This was billed as a three night scenic Seine and Christmas Markets cruise with Rouen as an evening visit and a full day in Honfleur. The Seine was lovely even in the rain, about 6 hours on the river. We arrived at Rouen at 4.15pm, back on board time to be at 8.00pm. This is where the fiasco started. The gangway on deck 5. There was an announcement to wait in the lounges, not on deck 5 but having a slow moving elderly person with us we went down earlier. We joined a fairly short queue to get to the entrance. We were glad we got there early. From the point the gangway opened it took 25 minutes to get to it. When we got there we realised why. There was a flight of around 30 really steep metal steps down to the quay. This was the only exit for 1400 people, one or two at a time. There was absolutely no warning of this. It was pouring with rain and no cover so very slippery. There were of course many elderly and disabled people. Many simply could not do it and had to turn back. Those that tried took ages as would be expected (not their fault). We did get off eventually but by the time we got to Rouen we had just two hour and we were near the front in the queue. Many saw the queue down many flights of internal stairs and gave up. It was frankly very dangerous and the safety officer clearly isn't doing his job. We spoke to many disappointed people who wanted to see Rouen and were unable. None had any warning there was not going to be a ramp though CMV must have known the tide was in and they have no exit below deck 5. Honfleur was much better. The same steps but the tide was in so far less steep and having docked early there was no pressure. The biggest issue here didn't bother us particularly but this was billed as a Christmas Market cruise and the opening night for the market was that day, in the evening after we sailed out! Some seriously bad planning there! We have never been on a ship with no exit below deck 5. It simply does not work without a proper ramp. There was little time in Rouen and most would not have seen it at all. A great pity as the rest of the cruise was pretty faultless, especially at this price level. Read Less
Sail Date December 2019
We chose this cruise as it was from Liverpool, which is much nearer for us than Southampton and much easier than flying. The ship itself, Magellan was old, we knew that before we booked and that as far as we were concerned was fine. We ... Read More
We chose this cruise as it was from Liverpool, which is much nearer for us than Southampton and much easier than flying. The ship itself, Magellan was old, we knew that before we booked and that as far as we were concerned was fine. We also understood the general age of other holiday makers would be 50+, that also was ok by, we are 50 & 54. Our main problem was that eating on board was aimed at a certain group of people be this older than us or not it was very regimented. We never used the main dining rooms as we just wanted to relax and be informal also being honest we aren't the type of people who want to sit with other people every night for our meals and there where no tables for 2 offered. The food on the buffet always seemed to us to be very similar, 2 choices of meat, 1 of fish and then pasta, boiled rice and frozen vegetables to go with it, all very edible but very predictable. Quite often we just had buns and cheese, deserts were also very much the same every day. Bread and butter pudding, made from the left over bread rolls from the day before and then some separate little glass dishes with mouse type cakes. Like we said edible but quite predicable after a day or two. Our main problem was that if you ate at 5ish and fancied a snack or even a biscuit before bedtime there was nothing. All food finished at 8.30pm unless you were eating second sitting in the main dining room, which of course some people were happy with but on holiday we like the freedom to relax and not clock watch. By day 2 we learned that people took biscuits or scones up from the afternoon tea which was served between 3.30 and 4.30 in Raffles buffet and wrapped them in serviettes and put them in their cabins for supper. We have always experienced 24 hour dining on other cruise lines and like the relaxed atmosphere you get with that choice. I should mention there was a supper trolley at around 11pm but we only saw it once what we saw was 2 waiters with trays going round the bars and lounges(the ones that weren't shut for private parts, which a lot were) We visited Rouen, Hornfleur and Dublin, Dublin being the only port that wheelchair users of anyone using wheeled assisted frames could get off the ship. CMV announced this was down to the ports which was probably the case but we really felt this was wrong. Having said all this, we thought the staff on board were lovely, helpful and kind as were all the other passengers were spoke to. Our cabin and all the public areas were immaculately clean and well kept.Shuttle buses were provided free of charge from the port to the center and frequent enough not to cause too much trouble. Would we use CMV again, yes probably if the price was right and we could visit ports we wanted to see. Read Less
Sail Date October 2019
Scenic River Seine Sail plus French stop offs and Dublin on the way back. Unfortunately this did not work out as planned this cruise line need to change their winter timetable to ensure you are arriving at places no later than midday. ... Read More
Scenic River Seine Sail plus French stop offs and Dublin on the way back. Unfortunately this did not work out as planned this cruise line need to change their winter timetable to ensure you are arriving at places no later than midday. Rouen was 3pm far too late, too cold, too dark and shops closing, the queue for shuttle bus numbers was non stop and they were still calling them off at 5.30pm when most people then decided to remain on the bus and come straight back as the journey was taking around an hour. We decided not to bother getting off at all.Honfleur the next stop was much better and as the shuttle into the town was only ten mins rather than longer plenty of opportunity to get there and back okay. Dublin our last stop was again quite a lengthy transfer into town ours took an hour due to traffic but only to an area where the terminus hop on and hop off buses were rather than central so unless you liked walking you were obliged to use those which a lot of people didn't want to do so again when this was realised stayed on the shuttle bus and came straight back to the ship so we felt there had been insufficient information about these ports of call for people who were not paying for the organised ones from the ship. This ship let down the disabled people very badly, when awaiting disembarkation at both Rouen and Honfleur days annouchments were made that the gangway could not accomodate wheelchairs so they could not get off. They were saying this was down to the french port authorities I would say they should have known this as people were trapped on board. I personally saw one man shuffling down the gangway on his bottom with his chair at the bottom to be able to get off a sight I would not wish to see again in this day and age and totally blame the ship for taking these peoples bookings under false pretenses.The dining and food quality on board was excellent and that gets full marks, sadly however no dedicated daily afternoon tea only twice over the week and no late supper just a few nibbles on a tray a steward wandered about with around 10pm.We saved buns from breakfast and fruit to have in our cabin as there was tea making facilities in there.The overall bar and entertainment experience was good but the theatre was dreadful for viewing no matter where you tried to sit it was either eye level glass panels or large posts in your way so a thumbs down for that! also the ship was far too cold everywhere with the aircon on high not necessary in the winter! We managed to turn ours down and off intermittently in the cabin, but I still got a stiff neck to come home with! There were a large number of private groups on board who kept blocking off the public bar areas both in the day and early evening which we found totally unacceptable on such a short cruise that we were not allowed to go where we pleased, when we paid the same as they had. One night in the bar near the restaurant where you went for pre-dinner drinks at 5.30 they were still in there from the afternoon standing up giving speeches so you didn't feel you could intrude this we found along with many other people to be totally unacceptable, on a ship this size they should have been given a private area not the public bars.The crew and staff were very obliging nothing was too much trouble but as this ship sails from Liverpool therefore mostly an english contingency using it we feel they let themselves down on customer service.I will end by saying that although we wont use them again others probably think this is the cruise market and was okay but there are better ships out there.Another note of caution if you are thinking of paying for port parking at Liverpool DONT there is none our pack contain instructions and a parking permit for a car park burnt down over 12 months ago and they had never changed their website! we ended up being put into a fenced gravel compound for the week not the undercover 24hr security we were expecting! So board the Magellan at your peril and definately check out docking times and distance to places from the ship. Read Less
Sail Date October 2019
The noise in the cabin was dreadful. It was sold as a superior plus. Day and night, there was banging, rattling and what sounded like very loud power washing. These noises would would regularly shock us awake. It was like having ... Read More
The noise in the cabin was dreadful. It was sold as a superior plus. Day and night, there was banging, rattling and what sounded like very loud power washing. These noises would would regularly shock us awake. It was like having fireworks going off in your cabin. This was not good for me, but it was very serious for my husband. He is 57 years old and an ex-marathon runner, but now has a heart condition. Normally, he is very well. His cardiologist, GP and insurance company are more than happy for him to go on holiday. We have had several cruises recently, all very enjoyable. Unfortunately, when he was startled awake, his heart would go into a dangerous rhythm, which has since shown up on his ICD tracings. Cruise & Maritme were fully aware of his heart condition before the cruise. They ask everyone to declare their medical conditions. The excuse for the noise was ‘you’re next to the winch room and they are carrying out essential maintenance’. This was followed by a shrug, as if we should have know about the noises before we booked the room. But maintenance in the middle of the night? We complained. They refused to move us as they said it would be a downgrade, and they weren’t allowed to do that. I have worked in the health profession all my life. I worked mainly with the elderly and disabled. I was so shocked at the dreadful way these vulnerable people were treated throughout the cruise. Cruise & Maritime cancelled several of the disabled people’s trips due to chaotic organisation. In Rouen, over 100 people, including some very vulnerable people, were left waiting for over an hour for a return shuttle bus. It was cold dark and raining heavily. There was nowhere to shelter. It was heartbreaking. The ship was old and tired. Carpets and seating were stained. Most of the staff looked depressed and some were quite rude. We have never experienced this before. Cruise & Maritime have not responded appropriately to our letters and video recordings. They have dismissed all our complaints. All we can do is warn others. We have been on over 10 cruises in as many years and never had anything to complain about. Until now. PLEASE DO NOT CRUISE WITH CRUISE & MARITIME! There are far better cruise lines out there ( basically all of them) which are of a far higher standard and cheaper too! I strongly believe this company should not be allowed to operate. Read Less
Sail Date October 2019
We knew someone who had enjoyed a Seine river cruise from Newcastle on the Fred Olsen line and they had enjoyed it immensely. So when this cruise came up with C & M and sailing from Liverpool we jumped at the chance because we always ... Read More
We knew someone who had enjoyed a Seine river cruise from Newcastle on the Fred Olsen line and they had enjoyed it immensely. So when this cruise came up with C & M and sailing from Liverpool we jumped at the chance because we always use C&M.all of the other cruises (4) have been brilliant from Accommodation, Food, Staff (except 1 last year) and the trips ashore at the ports. We are a couple 15 minutes in a Taxi from the Cruise Terminal at Liverpool which is handy and we know all about the improvement in the city over the past 20-30 years. On day 1, the boarding went very smoothly and we were on board within the hour and sitting in our favourite Taverner's Pub.Our room and our Steward were very good throughout our trip. The ship could do with a little TLC this winter for next season but not too bad really. Our first problem came at the Raffles Bistro were we noticed that the meals were not up to the usual standard. The Beef and the Lamb were pretty tough and little things like vegetables were under-cooked to still firm.The breakfasts were dire all the way through with the Bacon being too salty to eat most of the week and the Scrambled egg was like light yellow Porridge and very runny. I will say though that the Soup; of which there was always two varieties was always very tasty and I survived on that and Puddings( except the Bread and Butter pudding, which was on pretty much every day but if you like that, lucky you). The entertainment was pretty average for this boat but we did have a couple of excellent nights with the Staff late night quizzes and games, 10/10. The service was slower than normal as the Staff seemed to be working 2-3 bars at the same time, ( the Taverner's Pub/the Sinatra Bar and the Captains Club) were all slower service than you normally would expect), this was very disappointing when trying to get served.We did have some very good waiters and Bar staff but they were rushed off their feet all of the time. Going ashore was a nightmare as they operated a ticket system for boarding the buses into the Town centers, form A-Z. We got Y on the first trip to Rouen and never got on the bus until 17:30 and into the Town Center at 18:30 because of the Rush Hour and there were more buses coming from the ship behind us. To cap it all everywhere, except the Bars was closed,it was pitch black and pouring with rain(can't blame the company for that though!). we stayed for a drink and got the next bus back.The next day we sailed down the river to Honfleur and we got the letter H. To be fair they organised more buses this time and it appears a good time ashore was the norm, though I don't know what time the last people got to Honfleur after us.we were at sea for almost the next two days until we reached Dublin. Guess what? there were no tickets and loads of Double Decker Buses and everyone got off within the hour. We did enjoy that day very much, except for my wife and I getting lost and walking for miles until we caught the next to last bus back to the Ship. That was my faultas the Wife said. Read Less
Sail Date October 2019
Ship in general was a reasonable size. Very Clean. Rooms were spacious. Enough room for everything. The staff was fantastic ! We had Alex and Avetik in the dining room ( they were awesome – great recommendations and super kind ) and ... Read More
Ship in general was a reasonable size. Very Clean. Rooms were spacious. Enough room for everything. The staff was fantastic ! We had Alex and Avetik in the dining room ( they were awesome – great recommendations and super kind ) and TUN was a great room steward. The food. Supper was very well presented. My husband liked the cream soups. I liked most if not all the appetizers. We were very lucky to be there for a special Halloween Gala. The food was more than lovely and the Entertainment was great on this night as well. The pools and outdoor areas were really not open. It was chilly and rained most days. The ports of call I really liked. We came from Canada and had travelled specifically for this cruise- it took a bit of time and we loaded at Dublin. I am now a HUGE IRISH fan. The people. The Food. Everything. The port – well – it is a busy industrial port. Not really meant for a cruise ship but all the same Embarkation went well. We were early for Embarkation and in pouring rain and they let us on the boat before our time. We decided to press a couple pairs of pants prior formal night and had not realized there were no irons aboard for safety reasons. So on the ship we headed up to the lunch buffet. Which I liked – Super busy though. Very difficult to find seats as there was no outdoor sitting area and meals were at set times. Breakfast was difficult. The orange juice and the apple juice seemed either highly diluted or perhaps powdered tang. It was best to take water. Coffee was good. Very good. The scrambled eggs were a pale pink – every day. I thought maybe it was an Irish thing – but NO – we had breakfast in Ireland several times after and did not have pink eggs. There was a very likeable fellow manning the omelette station and he was busy doing eggs over easy and poached as well. So that was a lifesaver. The Sausages – too large and most were not cooked thru. The bacon is a different than in north America and is not crispy. The muffins were plain white – no bran or flavors. Breakfast was not my favorite meal. The staff were great on the buffet as well. Lunch was good with a carvery , a curry and a couple of traditional British dishes. The Waldorf helped the buffet by basically doing a copy cat of the menu and there was always space there. We only made it to the tea once and it was fine. Tea biscuits and jam, sandwiches a bit soggy but in general okay. The Shore Excursion was a bit of a muss up for us as we had booked the Paris Trip from Rouen and it was booked about six weeks prior but our name was not on the list. We were on the waiting list and it did not look good until the last minute. Very thankful for this as we had travelled quite a way and my husband had never seen Paris. So as far as Excursions at others ports we went on our own. At Liverpool Day 1 – we walked to the St. James train station and took the train to Chester. It was awesome despite the rain. We walked the wall, watched buskers and generally loved it. With the rain – trains were delayed getting back however but we made it back for supper. On day 2 in Liverpool we took another train on Mersey Rail to New Brighton – and walked the water promenade. The waves were crashing with the wind and it was great. Gorgeous well kept town. We then jumped on a Hop On Hop Off bus – we had pre-booked with Expedia. It was a very interesting city and the guide was excellent. Loved this. We did not Hop back on and were tired and headed back. Thankfully the next day was at sea. There was not a lot going on and we rested. The next day we arrived at Rouen – and took the Paris tour. It was very good – more rain. Interesting guide. Should have driven by Versailles really. This cruise has quite an elderly clientele and a high percentage are not mobile for various reasons. It was difficult for disabled persons to get on and off the ship/bus . It held up others and there is general worry that someone will get hurt. We are late 50’s but are very mobile and walk several kilometers a day but this is not the norm here. I would have enjoyed dancing many nights but the ship does not have a disco or really any modern dance music. I would have also liked more physical fitness activities like yoga in the morning or stretch or zumba classes- but only 3 days had a 9 PM class and we missed them. At Honfleur – it was a quick walk into town. We decided to hike up to the top of Mont Joli. It was steep but fine. Coming down it was a walking path. Gorgeous views from up there. Loved this town – at least 4 very interesting churches, a market and a lovely park by the water. The River Seine itself was interesting . I had no idea there was that amount of industry in France. They are making windmills and manufacturing tiles and exports in the extreme. Their economy appears robust. Another day at sea with a wonderful Gala dinner with our fantastic Irish friends. We are won over. Stayed a few extra days to see the gorgeous Irish countryside and seaside. What a great country and such a sad past. Read Less
Sail Date October 2019
We had a suite which was very good. We ate in the walford which was very good. Breakfast not particularly good. The buffet was impossible to get a table. Dinner was very good. The entertainment was also very good. My only criticism of ... Read More
We had a suite which was very good. We ate in the walford which was very good. Breakfast not particularly good. The buffet was impossible to get a table. Dinner was very good. The entertainment was also very good. My only criticism of the cruise was that we were only told the date of the formal night the evening before we had a trip booked which meant we had 20 minutes to shower and change which was ridiculous. Passengers need to know the dress code for each day in advance before booking trips. Spoilt our experience. Drinks were reasonable. Staff were very friendly. The Spa was very good and reasonable. There were packages available but limited availability. Our excursion around dublin was very interesting and the guide was knowledgeable. The guiness factory trip was disappointing and over priced. Not for those who cant stand around or who dont like big loud crowd. Read Less
Sail Date October 2019
In early October 2019 we took a 3 night mini cruise on the CMV Magellan, which was built in the 80s and served as the Carnival Holiday, hence her dolphin wings on the funnel. We had booked an outside cabin and were assigned 6131. The ... Read More
In early October 2019 we took a 3 night mini cruise on the CMV Magellan, which was built in the 80s and served as the Carnival Holiday, hence her dolphin wings on the funnel. We had booked an outside cabin and were assigned 6131. The cabin had twin beds that could be made in to a double and a Pullman on the wall. As to be expected the cabin was dated by modern standards but on first appearance clean and would do us fine for 3 nights. We decided not to get the beds pushed together to make a double as it wouldn’t be quite big enough. Owing to the age and size of the ship we fully expected it to be different to our usual size of cruising, and were up for the small ship experience of getting to know the crew and fellow passengers. We knew the entertainment would be somewhat more sedate and the range of bars limited. Drinks prices were reasonable which was great since a drinks package was not available. £15 for a bottle of house wine isn’t too bad. Our assigned dinner table was in the Waldorf Restaurant on a table for 6. Our table companions were people who’d not cruised before and we all got on incredibly well. The food on the first night was tasty enough, particularly the Thai Beef Salad. The Carbonara didn’t appeal as it should NEVER contain cream! one disappointing aspect was that a number of times we were asked by crew if my partner Andy is my dad. I think about 15 times in total over the 3 nights with most being on the first night. After a couple of drinks in the pub listening to some Irish music and by chance meeting some ladies who follow our blog and MSC groups it was soon time for bed. On getting in to bed, I noticed that the light fitting above the bed had what appeared to be flies in it! After further investigation so that I could ask the steward when I saw him to give it a wipe, it turned out to be thick with dust Obviously this didn’t impact my sleep, and could wait until the next morning, just wasn’t nice to see (this fitting is open so it was easy just to put my phone up to get the picture. What did impact our sleep was the bizarre whistling noise heard intermittently through the night! I contacted reception and they just advised the ship was full and nothing could be done. Great. The next morning we went to the Kensington restaurant for breakfast which was served quickly. A range of traditional breakfast items were available to order, and we had a quick look at the buffet to check whether it was roughly the same. Andy didn’t enjoy his full English and thought the ingredients were cheap. I was surprised at the sauce on the eggs florentine – it wasn’t smooth in the way a Hollandaise tends to be, perhaps they were sat warming for a long time? It did feel as if it was an inconvenience to ask for another glass of orange juice. We watched the sail in to Dublin from the top deck and I had a cappuccino from the pool bar – again I think we inconvenienced the bar man as most of the customers were using the ‘free for all’ in the Raffles bistro to get their own hot drinks. We arrived in Dublin and took the complimentary shuttle to the city and took in the main spots such as the GPO and Temple Bar We headed back to the ship in time to change for dinner, and as we’d not eaten since breakfast and were on the late sitting went to the buffet to get something to tide us over. The evening menu wasn’t to our taste so we therefore went back out to Dublin and had a fantastic night out on the town, taking a taxi back to the ship at around midnight. It did seem strange to have a gala night when the ship was overnight in port with many guests out on an excursion for the evening! Unfortunately yet again we didn’t sleep well due to the thin walls but owing to the tiredness perhaps better than the first night. The steward still hadn’t done anything about the dust that I’d pointed out to him! For our second day in port, Saturday, the programme of events on the ship was the same as the day before – I.e. very little with activities such as take yourself for a walk, Christian meet up and jigsaw puzzles. By this point we’d decided that aside from the dust, thin walls and the noise the line just wasn’t for us even though there was nothing ‘wrong’ with the line. Fair enough the food and entertainment wasn’t to our personal choice but that’s exactly all it is – personal choice and we completely understand why others would actually find what they enjoy on this line. Then things got worse. We got back on to the ship and went to the cabin. We walked past one a couple of doors down that had the door open and an industrial blower. We got back to ours and lo and behold there was one in ours. The steward soon came to say there had been a small leak a few doors down, ours wasn’t impacted too badly but to give it an hour and we should be fine. Not a problem we thought an hour isn’t too bad and we could drop the bag and go on deck to relax. An hour and a half later we went to change for dinner. Andy has a bottle of cola by the window and went to get it. The floor was sodden. So much for an hour! There was no way it would be dry that evening or we could have the dryer going. Back to reception! I asked the receptionist what had happened with the leak and he was oblivious. We showed him the video of the wet floor and he replied that it wasn’t the cruise line’s problem and not their fault! We had to be very insistent to move cabin for the final night, so it was then back to pack earlier than we anticipated and to move. Our new cabin on deck 7 was of a similar standard – we didn’t bother unpacking for obvious reasons! There was a bag of laundry in the room that was removed promptly. We both noticed a tube of Pringles on the tea tray and thought it odd as there is no mini bar type service… On to the restaurant for dinner and we had another lovely time with our tablemates. The food again was tasty enough but really felt too similar to what we could have at home, whereas when we go on holiday we enjoy ‘different’ cuisines and more unusual choices. We both commented on how nearly every hot dish is served in a sauce – possibly because it’s easier to keep warm? On returning to the cabin that evening we were exasperated to find that the new cabin steward had placed someone else’s rubbish of a toothbrush, ratty old suit carrier and an empty sea sickness tablets box on my bed! Where on earth had that come from? Did she think it was ours that had been left elsewhere in the cabin since we had the cases on the bed ready to put out for disembarkation? Why were they still there from the last passenger? The mysterious Pringles has also gone so I can only assume that the room hadn’t been fully cleaned after the last guests had checked out in Dublin! A slightly better nights sleep followed after I’d calmed down however we were again up early to make sure we were ready to disembark as early as possible. We were ready to leave the ship after the issues and near sleepless nights! When our allotted time came to disembark we went to the gangway on deck 3. There was one last parting shot after queuing for 30 minutes or so. We were not allowed off the ship as reception wanted to see us. Back up to deck 5 to reception. Gave our details, the receptionist looked perplexed and searched for the details. It was regarding the flood and was to ask us to see reception when we got back onboard the day prior! Back down to queue again and we were finally let off the ship. We will not be going with CMV ever again after this. As mentioned previously we would have been happy to have turned round and said it was ok but not for us, but with these further problems our opinion is very negative. It was of course wonderful to see the Liver Building and the Cunard Building! Read Less
Sail Date October 2019
To set the scene, I've cruised once before on the Marco Polo eight years ago - and vowed never to do a cruise again. A converted Russian ice breaker does not a cruise ship make - but did do us well through a gale force storm. 8 years ... Read More
To set the scene, I've cruised once before on the Marco Polo eight years ago - and vowed never to do a cruise again. A converted Russian ice breaker does not a cruise ship make - but did do us well through a gale force storm. 8 years later myself and the wife wanted to see Iceland, due to her medical conditions we can't fly, so the Magellan was the way to go. Reading through the reviews there's a lot of common points raised, which I can now confirm or deny: THE CORRIDORS SMELL Yes, yes they do. Like a sulfur smell, I would take a wild guess at venting from the sewage system. But oh yes, there's a definite smell there. THE STAFF 99% of the staff are fantastic and always wanting to help. There's a couple that let the side down, but with a compliment of 400 crew - that's next to nothing. These people are teens/early twenties, doing 11 hour shifts on their feet - doing menial tasks - and stowed away in bunk beds on deck 4 at the back of the ship. It's a miracle they could raise a smile at all. Of particual impressive performance are the cabin stewards. Our own, Maguan was exceptional - and even learn't our routine so he could have our room ready whilst we were away. THE FOOD I can only discuss the Bistro. This is at a level of just above home cooked food. Impressively they cater with vegan and allergy sections. All sections have potential allergies marked against each meal. This is a Bistro in a cut-price Cruise Ship - I wasn't expecting Restaurant class food - but the choice was great and enjoyed a good feed four times a day. ENTERTAINMENT Yeah, this is great for the CMV target market of 60's and over. But for the slighter younger generation (in their 40's) - there's not a huge range to try out. We did go to the big shows a few times, but more for the laugh of how appalling it was than to enjoy it. The singers would never get past an X Factor audition, and their dancing skills are definitely limited by a rocking ship, but choreography had been well thought out. Give it 20 years and they're doing 80's themes - I'll probably be loving it. I however did not appreciate the sound engineer being so bored at his sound desk that he felt he could look at Ebay rather than do his job EXCURSIONS Yep - they're expensive compared to what you could arrange for yourself at a visitor centre. But we wanted a relaxing holiday and wanted everything ready to go without the hassle of personally booking a trip - and therefore also perhaps missing the departure deadline. ROOMS We went for the most expensive that we're still left available. Twin Premium Ocean View - that were an extra £1050 per person. It was fine, but not worth the huge hike in ticket price. SHIP She's getting on a bit, and the last refurb was some years ago. Fixtures and fittings are beginning to show some age - and carpets are no longer plush or have a uniform colour. But she's very clean, easy to navigate, and help stead fast in some rough weather heading towards the west of Iceland. CONCLUSION I've been converted, I will definitely go on a cruise again. CMV are not providing plush fancy cities on the sea cruises here, but they did provide a holiday I will treasure and that gave me no real reason to complain. Maybe except for stinky corridors. EMBARK/DISEMBARK Absolute rubbish. Disordered, no clear instructions and a rotten start and end to a great holiday. We we're due to be doing Faroe Islands and onto Iceland, but due to poor weather the Faroes were cancelled. As a result over the course of the holiday, I got 5 days of absolute relaxation, waited on, good food, great coffee - and Read Less
Sail Date September 2019
We sailed from Portbury in Bristol which was great as we only live 40 minutes away. The embarkation was very quick and smooth and the luggage was in out cabin within a few hours of us arriving. We were sailing to the Faroe Islands and then ... Read More
We sailed from Portbury in Bristol which was great as we only live 40 minutes away. The embarkation was very quick and smooth and the luggage was in out cabin within a few hours of us arriving. We were sailing to the Faroe Islands and then on to Iceland. Our itinerary was for a stop in the Faroe Islands, 3 stops over night in towns around Iceland and an over night stop in Reykjavik. Within a few hours of leaving Portbury we were informed that due to bad weather we would not be able to visit the Faroe Isles and instead of travelling up the Irish channel we would be travelling into the Atlantic on the West of Ireland, this would give us another day at sea. Ok nothing we can do about the weather so decided we would make the most of being on board. This was by far the roughest sail I have ever experienced, we were nearly tossed out of our beds on the second night. During this rough weather the boat really did show it’s age. The bar staff, serving staff, cabin staff entertainment crew were all fabulous and very hard working, always had a smile on their faces and very engaging with passengers. Cruise and maritime obviously look after their employees as they all had good things to say about the company. But this really does not go for the reception staff. They were the most unhelpful sour faced bunch I have ever had the displeasure to meet. I think there idea of customer care was you are the customer and they don’t care. We were eating in the Kensington restaurant, the service was excellent but the food was only mediocre and at times just warm. The Raffles buffet was good for lunch but far to busy and nowhere to sit, the Waldorf was also good but closed to early for our liking and found ourselves being rushed out of there on most occasions. The theatre entertainment was Ok but nothing like you would get on the other cruise liners. They did have a guest speaker there some days who was talking about his rock & roll heroes and this was very good. There was some entertainment in all of the bars but again just Ok. The ship has had a makeover in the last few years but it’s age is showing, it really does look very tired in places. There were water stained ceiling tiles in most bars and painted over rust everywhere around the deck areas, hence my heading mutton dressed as lamb. The decor is Ok but the seating is so uncomfortable and most of the furniture on the back of the boat was broken. Read Less
Sail Date September 2019
We were a family group of six, siblings and spouses, and for all of us a first time. It seemed good value but you’ll pay hefty prices for services, drinks and excursions so be cautious about your budget. It’s an old boat but quite ... Read More
We were a family group of six, siblings and spouses, and for all of us a first time. It seemed good value but you’ll pay hefty prices for services, drinks and excursions so be cautious about your budget. It’s an old boat but quite charming with teak decks and some quirky features. It’s difficult to fault the staff who work extremely hard and are almost all polite, friendly and helpful. The exception are the reception staff who, apart from one individual, were unhelpful and abrupt. They seem to need more training in customer service. This was a very staid and generally fairly boring cruise. The customers are on the whole very elderly, and, on the round British cruise, almost all British. The activities are limited and I found them uninspiring. Bad lectures, boring games and quizzes. The performers for the evening show work very hard but the staging leaves a lot to be desired and sound system is poor and flattens the voices of the singers. Take several good books or something to do for the lengthy periods at sea. The food - what can I say- two weeks of very boring and mostly bland food. I’m a vegetarian and the options are v limited. For example, spinach and pasta swamped in bechamel served with chips. I eat fish - but served with relentless monotony with sliced boiled potatoes and carrots. Two weeks of the same meal :(. Meat eaters complained of tough, leathery meat and we were often served luke warm or cold food. We had a booked table in the evenings but ate buffet meals breakfast and lunch. These are better but cafes often v overcrowded and no seats. There’s always bread and butter puddling and custard at lunch time and warm scones for tea. But a buffet salad for a vegetarian - chopped onions, tomatoes, cucumber, olives and cold Brussels sprouts every single day. A couple of slices of cheese. I was desperate for fresh food and leafy veg. Excursions are well organised but expensive. And not very adventurous. If you don’t book an excursion, some ports, Cork for example, mean lengthy complementary bus transfers to get into the city; Lerwick is a short walk from the dock; Kirkwall has a v efficient free bus. Mull was a tender, but v lengthy waits to get onto one if you wanted to go ashore because passengers on excursions take priority. Honfleur a shuttle bus but v close; Bristol a long way from the port, Dublin 30 minutes in shuttle but easy to do; didn’t go into Belfast but it was also a shuttle similar to Dublin. Read Less
Sail Date August 2019
We had never sailed CMV before but was seduced by the price, not having to go to Southampton and the option of the Sicily Isles, something on my 80yr old mother’s bucket list. However, the first announcement on board was the cancellation ... Read More
We had never sailed CMV before but was seduced by the price, not having to go to Southampton and the option of the Sicily Isles, something on my 80yr old mother’s bucket list. However, the first announcement on board was the cancellation of the Sicily Isles due to predicted bad weather, a frequent occurrence we were later told. The pre-cruise info was fine except when I tried to book port parking too close to departure I was told it’s too late and no we can’t suggest an alternative! Embarkation was fine. Even though I had ticked the box to say we were bringing a wheelchair, apparently you need a wheelchair users cabin which is different to a disabled cabin. So we had to pay to upgrade, luckily there was one or I was told to cancel our cruise! The cabin was a good size for 3 however I don’t know if it was any bigger than a standard outside, for the extra £80.00. The ship is 34 yrs old and on it’s 3rd life but the decor is fine, it’s not like a super new boat but perfectly acceptable except the cabin window which was very worn and you couldn't see that much out of it. Being older I’m not sure if the ship has stabilisers but you could certainly feel her roll about, only in moderate seas. The food was fine, a little limited in Raffles and the lack of tables there was woeful. The shows were fine, they pale if you have seen them on Cunard for example, but perfectly acceptable for a short cruise. The staff helpfulness and friendliness was mixed about 50:50 I would say. HOWEVER, my biggest grumble and the one which spoilt the cruise for us was the almost total lack of disability awareness. No preplanning for wheelchair users, no help with tables in buffet, none reserved for wheelchairs, terrible gang planks- seriously frightened my mother, poor lifeboat drill with no clue what to do with wheelchair in the event of a problem. Terrible trenches at doorways, causing wheelchair to repeatedly get stuck, crew no apparent training on disability issues. I suggest CMV get disability awareness training ASAP. Would I sail Magellan again - no, would I cruise CMV again - very unlikely, would I recommend CMV to friends- would let them make up their mind based on my thoughts. Read Less
Sail Date August 2019
This was our first cruise and we loved it, chilled out and took it for what it was..w new it was an older ship and not massive so you can feel the motion if your sensitive to it but my husband and our other dinner guey had great sea legs ... Read More
This was our first cruise and we loved it, chilled out and took it for what it was..w new it was an older ship and not massive so you can feel the motion if your sensitive to it but my husband and our other dinner guey had great sea legs and felt norhing mot of the time. We got the VIP drinks package and it is definately worth it for all cocktails on menu and nice coffee. The shows were mediocre some good and some not so good but staff work very hard and were always on the go .Fair play to them all, bar staff included. Food was good and plentiful in restaurant and if busy people were very oblinging letting is double up on tables and we meet aome lovely people. All guest were very friendly and engaging throughout . We had fabulous Indian on the Saturday night well worth the extra which was half price on VIP package. We only booked one trip with cruise, cheaper to do it yourself on trip advisor. In Flam booked Segways great fun and super way to see village. Bergen lovely but book seperate from cruise. Our tour guide as lovely though. Nice art gallery in eidfjord. Stravanger nice to walk around. So glad we went. People need to be less critical and not so impatient. Some guests rudeness as nothing short of embarrassing, you can't expect staff to give 100 per cent if guests are rude. Read Less
Sail Date August 2019
This was our 5th cruise so we had lots to compare the Magellan to. As it was cheaper than our usual cruises we didn't expect it to be as good as it was. We booked though a local bus company (J McGinley coaches) who picked us up ... Read More
This was our 5th cruise so we had lots to compare the Magellan to. As it was cheaper than our usual cruises we didn't expect it to be as good as it was. We booked though a local bus company (J McGinley coaches) who picked us up practically at our door and returned us home immediately on disembarking no airports or hanging around a great plus for the holiday.Embarking and disembarking was super fast and efficient and our cases were at the cabin with an hour. The Magellan is older and not as glitzy as some we have been on but we really enjoyed the cruise. The fjords are magnificent and we saw lots of magnificient scenery both on excursions and while sailing on the ship. Food : we managed to get a table for 2 in the Kensington 2nd sitting and we thought that the food was excellent. Small portions but lots of courses and it was like fine dining every night. I loved their consomme style soups we had a different one each night - very high standard. Our waiters Menino from Goa and Kwang from Burma were very charming and looked after us well . I opted for the lobster thermidor one night at £16 extra and it was lovely. We don't like dressing up for formal evenings ( a thing of the past thankfully on NCL who we usually cruise with ) so we ate in the buffet on formal nights. The food wasn't as good as in the dining room and was mostly too cold . The buffet in the evening ends far too early at 8.30 . Our 2nd sitting dinner was only starting then so why so early? The staff in the buffet were no overly helpful they watched me struggle to carry chairs to an empty table and didn't offer to help. Breakfast, lunch and afternoon tea were good but often hard to find a table. They had smoked duck for breakfast quite often amazing! Its a nice touch that they bring around canapes after 10 to the bar area but the calamari is inedible hard and tough . One night they put on a Magnifique buffet at 10.30 with all sorts of starters, salads, suckling pig and desserts but it was too late to enjoy and just after dinner surely this would be better at lunch time? Drinks : We opted for the premium drinks package which included our gratuities and felt we got good value with it although the drinks prices were very reasonable compared to other cruise line . The big negative we had on the Magellan however was the bar service , it was awful, we always waited at least 15 min to get a drink often much longer and frequently had to go to the bar to be served ourselves. Surely they can do away with the need to sign for each drink as well as swiping the guest card. Any other cruise we have been on the card was swiped and that was it , the signing slowed down the whole process . The bar waiters were a bit laid back too and were in no hurry to serve and if you went to the bar to order often just ignored you. The Taverners and Sinatra lounge were the slowest .This is an area Magellan needs to address. Safety Drill The safety drill took far too long it needs to be better organised and more efficient other ships we have been on do it in 15 min. We enjoyed the entertainment , the comedian ( can't remember his name was excellent) and the Broadway night was very good. Abba and We will rock you were not so good but shows lasted less than an hour which was just right . The cabins were fine plenty of room to store our luggage but the walls were very thin when our neighbours had their TV on until 3.am we heard every word of it . Nina our stewardess looked after us well . One thing I really dislike about CMV is that they overlap cruises. We were disembarking in Dublin some guests got off in Liverpool but new guests also got on to start a new cruise.This spoiled our last night as we didn't have our usual dining room table or sitting so opted for the buffet which was chaotic with all the new guests having to eat there . Also the bar closed before dinner from 6.30 to almost 7.30 while the new guests did the safety drill just at the time for our pre dinner drinks. I have listed a few negatives but overall it was a great cruise the disembarking and tendering ran well and we loved our excursions . We didn't really avail of the sunbeds and pool as the weather was cool. The day time activities weren't very good I think the older people would have liked Bingo and we would have likes more interesting talk relevant to the area instead of talks about African animals . We would like to do Iceland and the Faroe island with the company next . Please do away with the outdated dress code we had formal ,informal and causal evenings let everyone wear what they want when they want please and have more tables for 2 not everyone wants to eat with the same group every night Read Less
Sail Date August 2019
This is the fourth cruise we have been on, with various lines and destinations. Departed Liverpool, seemlessly, and cruised to Dublin, then on to the Shetlands and then to the Norwegian Fjords. It does amaze me how nit-picking some ... Read More
This is the fourth cruise we have been on, with various lines and destinations. Departed Liverpool, seemlessly, and cruised to Dublin, then on to the Shetlands and then to the Norwegian Fjords. It does amaze me how nit-picking some people are. This was a great value cruise - we weren't paying Cunard prices, and we were taking our two kids. The Magellan was very well run and extremely friendly. Nothing was too much trouble for the staff, and the food in the buffet was very good with plenty of variety (our children loved it) and the restaurants were excellent. Ivan and Oleksandr, our waiters each night were outstanding, and the food was beautifully presented, very slickly served, and the restaturant itself spacious and comfortable. Indeed the whole ship was very spacious, and at no point did we ever feel remotely crowded. Although the clientele were mostly aged 70+, there were enough families on board to make sure it didn't feel like a floating care home. The crew had put on some super activities for families and children, and really went the extra mile. Our cabin was clean, comfortable, and our steward excellent. We purchased four excursions, and while they weren't cheap, they were very well run and we thoroughly enjoyed them all. The Norwegian Fjords are breathtaking, and make sure you visit the Oil Museum in Stavangar - absolutely brilliant and you will love it. Ignore the whingers, some people are never happy. This was a great cruise, on a nice ship, with an really hardworking and conscientious crew. Well done C&MV. We'll not hesitate to travel with you again. AP Read Less
Sail Date August 2019
The ship was spotless, and furnishings. Please with the size of our inside cabin, sufficient storage space. Having done a lot of cruises with different cruise lines we found the staff on this ship very abrupt, up to the point of being ... Read More
The ship was spotless, and furnishings. Please with the size of our inside cabin, sufficient storage space. Having done a lot of cruises with different cruise lines we found the staff on this ship very abrupt, up to the point of being rude, we had table 40 in Kensington restaurant our waiter had a dont care attitude. The food could of been a lot better you didn’t seem to have a lot of choice.you had to wait a long time for your meals but that’s not unusual. We did the steak speciality meal ( don’t waste your money) it was awfull, they had people walking through with swimwear on not being stopped whilst you were having your meal. Security should of been a lot better we came back on ship once and was not searched. You had to wait a very long time to get a drink in the bars sometimes up to 30mins I think three was a shortage of staff. Read Less
Sail Date August 2019
We had a good overall experience on our “Grand Fjordland Splendour” cruise on the Magellan. Overall, we believe that the cruise provided good value for money. Nevertheless, some upsetting incidents arose that could have been avoided, ... Read More
We had a good overall experience on our “Grand Fjordland Splendour” cruise on the Magellan. Overall, we believe that the cruise provided good value for money. Nevertheless, some upsetting incidents arose that could have been avoided, or much better handled, if managers had taken more care of their customers. The ports of call were good, and the excursions, though expensive, were worthwhile. We found the food and cabins perfectly adequate. The gym is good, but the library and the areas for quiet discussion and games are small. Much of the inside space is taken up by the casino, beauty salon, photograph shop and gift shop, which seem designed to make profit for the company, rather than to add much to customers’ pleasure. The singing and dancing shows in the theatre are spirited and appealing, but some singers in the bar areas are over-amplified. Cabin, restaurant and bar staff were unfailingly helpful and pleasant. By contrast, the staff on Reception can be off hand. One we encountered was actively rude. These staff need to be better managed. We had a few occasions in which we needed to speak to the Reception staff. Once we asked for a town map for a port we intended to explore on our own. There were two ladies at the desk. The unhelpful lady did not bother to look, and said that they didn’t have any. The helpful lady said, ‘I think we might have some.’ She got up, looked in a cupboard, and found a pile of town maps. Another unhelpful lady brushed aside a query about changing our dinner sitting. We asked to speak to the restaurant manger. The reception lady replied in an uninterested voice that we had to sort this out ourselves. One night the toilet flush didn’t work. Someone had pushed something down the pan and blocked the loo for several cabins. I called Reception. The lady was uninterested and said that it would be fixed in the morning. In the morning, it hadn’t been fixed. When we went to Reception to find out what had happened, one member of staff was particularly unpleasant. For example, when I asked why we hadn’t been moved to a different cabine as soon as I reported the problem, he said, ‘We have emergency cabins, but you didn’t ask for one.’ There’s a reason for that. I didn’t know they existed, and Reception didn’t tell me. After much persistence, we were allowed to speak to the customer services manager. He recognised that our enjoyment of our holiday had been reduced, and that we deserved compensation that he could not authorise himself. He undertook to write to CMV company management to set out our case, and assured us that CMV would wrtie to us after our return home. We have had no communication from CMV. Management can be slow to respond to situations that arise. Once, we returned from an excursion to find that the tide was low, and that the gangway resembled a limbo dancing pole. You couldn’t enter the ship, even by bending low. Passengers, many of whom had mobility difficulties, were having to sit on the gangway and slide down on their bottoms. Some complained that they had been injured by this. In my case, the only damage done was to my dignity. However, it was not pleasant to hear that a lady had been asked to leave her wheelchair to slide down the gangway. Only after angry passengers had voiced their complaints did management belatedly make tender boats available. This need should have been attemded to hours earlier. CMV needs to ensure that managers and staff responsibie for customer welfare treat passengers like valued guests, rather than like a bunch of nuisances. Read Less
Sail Date July 2019
We had a super time onboard the Magellan. Staff were amazing and always smiling. Thr food was fantastic, always hot, plentiful with lots of choice, afternoon tea scones were amazing everyday and the evening meals in the restaurant were ... Read More
We had a super time onboard the Magellan. Staff were amazing and always smiling. Thr food was fantastic, always hot, plentiful with lots of choice, afternoon tea scones were amazing everyday and the evening meals in the restaurant were superb served by a lovely waiter. The ship was always clean and the itinerary was brilliant. There were activities if you wanted to join in, crafts and cinema on the days at sea. We used the gym a lot on the boat too which had enough machines to help burn off the copious amount of food eaten. Norway was spectacular, it helped that we had such good weather, even in Shetland on the way over! There are a lot of bad reviews on here, however moaners love to find something to moan about and rarely give praise in my opinion! My main gripe (apart from said moaners onboard) is the need for some new tender boats, they are in need of an upgrade! A few of the outdoor areas are maybe looking a little tired and a couple of nights of the main entertainment were not really our thing (other entertainment was available) however none of these effected our holiday, we thoroughly enjoyed it and would definitely use the ship again! Don't let the moaners put you off unless you are one yourself!! Read Less
Sail Date July 2019
Lots of hours of boredom. The ship is very old and has "out of service" signs in several services and machines. Entertainig activities are unatended "meetings" mostly and the shows are quite poor and focused on old ... Read More
Lots of hours of boredom. The ship is very old and has "out of service" signs in several services and machines. Entertainig activities are unatended "meetings" mostly and the shows are quite poor and focused on old people. Even Games room has no games but puzzles. Food quality is under the expectations for a cruise and it is unavailable from 8.30 p.m. to 6.30 a.m., in addition to pauses between meals, and the buffet (only place where you can get 2 of the 4 meals in the day) is too small to have seats for all passengers, so it is crowded and uncomfortable. Sound isolation in cabins is almost inexistent and air conditioner makes a consant and annoying noise that could not be fixed for the ship staff (they simply said there was not a solution for that). Worst think: Tender disembarkation system is terrible and makes you loose 2-4 hours in any port where it was necessary to use them (about half of the total). We had to wait 6 hours in Flam and 4 hours in Kirkwall, for example. Tenders are too old, had malfunctions that increased the delays and spelled diesel fumes over the passengers. The worst cruise I have ever been. Read Less
Sail Date July 2019
We chose this because of the price and because of the itinerary. Not only did the cruise cover the fjords but there were stops in Dublin, Lerwick and Kirkwall. My partner had never visited Dublin and the stop in Kirkwall offered a chance ... Read More
We chose this because of the price and because of the itinerary. Not only did the cruise cover the fjords but there were stops in Dublin, Lerwick and Kirkwall. My partner had never visited Dublin and the stop in Kirkwall offered a chance to visit the Stone Age village of Skara Brae. It was unlikely that we would ever be in the vicinity again so the opportunity was one worth taking. We were conscious of the fact that CMV was at the cheap end of the market but first impressions were good. Check in at Liverpool was smooth and we found the cabin to be clean and spacious. For the first time we had fixed dining. We were wary of being 'stuck' with the same people for eleven days so requested a table of eight. Our fears were ungrounded. We all gelled well and conversation was easy throughout. The food and service in the restaurant was uniformly good. Breakfast in the buffet, although on sea days, a scramble was fine. On the one day that we were forced to have our evening meal in the buffet it was poor - my Lamb Madras was merely stewed lamb with potatoes plus a pinch of mild curry powder which was bland and tasteless. We did not explore the other eating options. Service in the bars was good. If only I could say the same for the entertainment.. Each of the three main bars had its resident act and these acts were on every night. One was a piano bar, another featured a duo singing bland versions of pop hits through the ages, whilst the third had an Irish singer who veered between Irish crowd pleasers and country classics. If this has made him sound like a pub singer then this is essentially all he was. We did attend some of the shows. The Magellan team were truly awful. The dancers were not in sync and the main female singer compensated for her inability to reach even base camp when attempting the high notes by shouting the lyrics. We made the mistake of sitting near the front for one performance and her attempts to ascend the scale actually hurt our ears! Two guest performers were booked - a very average singer and a comedian. Although his jokes, like the man himself were not in the first flush of youth he was far from the worst we've heard. One final observation on the entertainment: the rock 'n' roll tribute featured the much older cruise director serenading the young female singer with Neil Sedaka's Happy Birthday Sweet Sixteen. Several passengers found this idea of the older one celebrating the girl's transition to womanhood more than a little creepy. The overall onboard experience was fine. The sea days saw sunny weather so that masked the lack of activities. We have cruised with other lines and the lack of options to fill the days seems to be an issue with all ships. We took only one organised excursion - the Flam railway. Unfortunately the train broke down so we were unable to complete the trip. We had a convoluted journey back to the boat hence our buffet meal (see above). Whilst it was accepted that CMV could not be blamed for the breakdown, we were disappointed that two days later we had heard nothing by way of an apology or refund just a reminder that the full fare would be added to our bill. When we queried this those on the excursion desk felt they had done nothing wrong and that they were 'looking into the matter'. We did eventually receive a 50% refund but customer care was sadly lacking. Several ports required tenders. The tendering was not handled well. CMV operated a scheme whereby no guests could leave the boat until all of the excursion groups had disembarked. When one of the tenders was out of action this led to long waits to leave the ship. A local boat was hired but those on excursions told of their boats being only partially full. When our ticket was called after an hour's wait the boat left with space for many more. One couple we spoke to waited for two and a half hours after collecting their ticket before they could disembark. Another passenger, who travelled frequently with CMV stated that he resented being treated like a second class citizen because he had not bought an excursion. I would cruise with CMV again. The service was fine, the itinerary well thought out, and overall it was very good value. Read Less
Sail Date July 2019
Magellan Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 4.0 3.6
Entertainment 3.0 3.1
Public Rooms 4.0 3.6
Fitness Recreation 4.0 3.1
Family 1.0 3.1
Shore Excursion 4.0 3.5
Enrichment 3.0 2.9
Service 4.0 3.9
Value For Money 5.0 3.6

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