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7 Scenic Jasper Cruise Reviews

Chose this cruise as I wanted to cruise on the Danube from Nuremburg to Budapest. When we got picked up at Munich aiprort we were told that due to low water we would be bused to Passau so missed a large part of the cruise down the Danube. ... Read More
Chose this cruise as I wanted to cruise on the Danube from Nuremburg to Budapest. When we got picked up at Munich aiprort we were told that due to low water we would be bused to Passau so missed a large part of the cruise down the Danube. Then the ship only cruised for half a day during daylight hours. I thought there would be a lot more cruising during the day not at night and the tour descriptor did not make it clear that 90% of the cruising would take place in darkness. Once we got to Vienna again we were told the water was low so we would have to be bussed to Budapest which meant we had to retire early at night to pack our luggage to be taken off the boat at 0800hrs and board the buses at 0830hrs for a three and a half hour drive to Budapest. At Budapest we were taken on a rushed bus tour of Budapest and then taken to a hotel. Our luggage arrived later and again we were rushed to go onto a boat on the Danube for an evening meal. The boat was poor as was the meal. To say we were disappointed from start to finish with this cruise is an understatement. I am sure Scenic would have known about the low water levels on the Danube, the water just does not drop overnight. Scenic should have cancelled this sailing or we should have been made aware that changes would take place before we left the UK with the option to arrange other dates. Very poor Scenic, you put money before your customers. Read Less
Sail Date October 2018
I believed that we were booking a 5 star cruise, we ended up on the worst experience in25 plus ocean cruises. Communication from Scenic was non existent. The day that we were flying to Budapest I called the Scenic office in Vancouver ... Read More
I believed that we were booking a 5 star cruise, we ended up on the worst experience in25 plus ocean cruises. Communication from Scenic was non existent. The day that we were flying to Budapest I called the Scenic office in Vancouver and the rep. Promised to call me when he got into the office. Well, he never called me, but I did receive a call from Nat. Geo. Who told me that we would be transferred from the airport in Budapest to a meeting room at the Marriott hotel where we would await others before we would be bussed to Vienna, a three hour bus ride after an overnight flight from North America. He told me that we would be on the Scenic Amber, which I knew was impossible as she was in Amsterdam, not Budapest. After that the cruise was downhill all the way. No daylight in the stateroom as we were moored to other ships in Vienna. The food was the worst I have experienced, poor choices, very poor quality. The farewell dinner was spaghetti with tomato sauce. I couldn’t believe it! We experienced only 3 hours of daylight sailing. The excursions were not what we were advised when we booked. The Butler was a joke as he was a butler/ waiter/ sailor. The Captain never showed for the Captains welcome cocktail party or the Captains farewell party, yet we did get to see him very often outside the wheelhouse on the sun deck having a smoke. This felt like a Mickey Mouse outfit, my apologies to the mouse, but it felt like we were sailing with a company that was in financial trouble. Read Less
Sail Date October 2018
We chose Scenic because it had been rated as one of the top 3 river cruise lines. We booked one of two "Panoramic Suites" (#337) and spent a small fortune to have this experience....the "river cruise" experience. ... Read More
We chose Scenic because it had been rated as one of the top 3 river cruise lines. We booked one of two "Panoramic Suites" (#337) and spent a small fortune to have this experience....the "river cruise" experience. For us, it was more about the ship and the trip down the Danube, our deluxe (fabulous) cabin and our butler (Christian, who by the way, was excellent). The day trips were an "extra" for us. We booked for the river cruise, not so much the day trips. Our trip of a lifetime in September was to begin on Scenic Amber, however, from day one, we never saw Amber. We were put on the sister ship "Jasper" in Nuremberg. Initially, when deciding which cruise to take, we chose Amber because it was a newer ship, so being switched to Jasper last minute was disappointing. We stayed in Nuremberg (as planned) overnight and spent the following day in Nuremberg (as planned). We left Nuremberg and headed to Regensburg through the "canal" (not on the Danube yet)...through the locks, not anything (at all) interesting to see on trip from Nuremberg to Regensburg. During the course of this trip, our cruise director "Richard" called a meeting (one of MANY) in the lounge and told us that we would have to "swap ships" as we could not go past Regensburg due to water levels. We did understand going in that a ship swap could happen and we were okay with that. Just a little interruption. Richard guaranteed us that the ship swap would happen (we would swap to the AMBER,...yay!) and that it would be seamless transition and we would continue on our cruise. Needless to say, we never left Regensburg. There were ongoing meetings/updates in the lounge (more stressful than work). We didn't know from one hour to the next what was happening, everything was confusing and stressful. Richard told us to think about this as an "adventure". Well, we didn't pay over $16,000 for an adventure. We paid for a RIVER CRUISE. At one of the last meetings, we were told "whoops" there is no ship to swap with, no Amber, we were out of luck. Our options were to bus the rest of the way (basically the ENTIRE way) to Budapest, but no guarantees of anything (ie, what hotel). We wouldn't know from day to day where we were going stay. Our luggage would have to go on and off a bus every day and into and out of a hotel everyday (we didn't sign up for this). The other option (and this option was encouraged by "Richard", was to just GO HOME! Really, go home? We had planned this trip for two years at great expense and we should just go home? Talk about stressful and disappointing! People were angry, some were crying, it was an awful experience. We feel less stress in our workplace than we did on this cruise. Guess what? Amber WAS on the other end and available for a ship swap BUT they allowed another ship (behind us) to swap onto Amber...we were out of luck, no ship. So....a letter was left in each cabin stating what the "offer" would be to either move along on the bus or make the decision to go home. The refund offer was an insult, but we really had no choice. We were NOT going to live off a bus for 5 days, hauling two big bags around Europe..no way. What happens to "all inclusive" that we paid for? We would be on our own for drinks (that we paid for). We were told that we would be reimbursed for meals (how did we really know?). No butler, no river views, nothing that we paid for. We were also told by "Richard" that our expenses to leave the ship would be covered...just give "customer service" a call and it would be handled. Scenic arranged our flight home, however we could not get upgraded premium seating (that we had already paid for....$800). They called a cab that took us to Munich and we had to pay cash $240/euros and again, we were assured that Scenic would reimburse us. After arriving home, still somewhat in a state of shock and 6 days early (still can't believe it), we received an email from Scenic (as promised) with their "appropriate refund" for our disappointing trip. What an insult! The appropriate refund was $2400 AND we're still out $800 for our upgrade and $240 for the cab fare! Our letter that was left in our cabin guaranteed us approximately $5000 (we were actually going to dispute the $5000 given we did NOT have a $10,000 trip!). We never got on the Danube! We never saw anything (for the most part). Unbelievable! Here's where we stand today....there is NO phone number to contact customer service, it's all handled by email. After receiving their very cavalier and insulting offer, we responded with an email and were again "guaranteed" that someone would check into our concerns and get back with us in TWO business days. Well, it's been 5 business days and guess what? NOTHING! No response from their "CARE team". We are MORE than upset and we are out (at this point) over $17,000!!! Are you kidding me! What a joke! I do NOT recommend Scenic and we WILL blow up social media IF this is not resolved. It is still our "hope" that we can come to a mutual agreement regarding an "appropriate refund", but time is ticking. We are still stressed about this and we've been home 2 weeks. Stressed because we now have to deal with an unresponsive Scenic customer care team. We read that Scenic is trying hard to "impress their US market" with their cruise line....attract more US travelers. Well, this isn't going to help Scenic enter the US market (by the way, most on the ship were Canadians....very few from US, so this could be a huge market for Scenic), but with the lack of customer service and the cavalier attitude of most everyone associated with Scenic, we would (at this point) NEVER RECOMMEND SCENIC. Our recommendation...... if you're sailing Scenic in the next few weeks, don't believe what they say. Do your research and cancel in advance, if you can. We would have, had we known and wouldn't be out $17,000 today. SIDE NOTE: Our panoramic suite (#337) was beautiful and our butler "Christian" (head butler) was awesome. Had we been able to sail on and have our cruise of a lifetime, this would have been a great trip, especially with the friends we met (in the very short 3 days). What a disappointment...again. All we can say...devastated. SHOULD Scenic come back with a FAIR refund offer, we will post again on this website to let you know how this was handled in the end. 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Sail Date September 2018
Our first river cruise! We called Scenic on September 9th to see if re-scheduling our Danube cruise was warranted (we were aware of low water levels). We were told no; there was a possibility of a ship swap if necessary. On September ... Read More
Our first river cruise! We called Scenic on September 9th to see if re-scheduling our Danube cruise was warranted (we were aware of low water levels). We were told no; there was a possibility of a ship swap if necessary. On September 18 (we were already in Prague), we received an email from Scenic informing us we would be boarding the Jasper instead of the Amber as originally planned. Upon boarding, we were told not to unpack as it was extremely likely that we would be swapping ships in just a few days - the Amber was on the other side of the low-water impasse. We had all known this was a possibility and that there might be some disruption - it's a risk you take on a river cruise. Then we were told that the river cruise was now going to become a bus tour because there was no ship for us to swap to. THERE NEVER WAS A SHIP FOR US TO SWAP TO. Scenic lead us to believe they had an acceptable contingency plan. They did not. We should have been given the opportunity well before the embarkation date to re-schedule our cruise. It's not the 4 x 6-8 hour bus days or the loss of our 5 star amenities and on-board experiences or all the excursions that were canceled or changed that upset me the most. The atmosphere on board became toxic. Scenic had chosen, quite deliberately to deceive us and 167 passengers knew it. We paid about $1,200/day for this so-called luxury trip. Their "compensation" is $250/day/person for 4 days for passengers in our category. Customer Care (clearly an oxymoron for Scenic) has returned no phone calls, though promised, and has responded to no emails from anyone in our group or from our travel agent. We did, in fact, end up back on the Jasper after 1 hotel night and another full day of touring by bus. But by then, the trip was beyond salvation. The staff on board was wonderful through the whole experience. Given the whole fiasco of the "contingency plan" and the subsequent lack of "customer care", our group of 17 passengers (and all of their friends) is highly unlikely to ever sail with Scenic again. It is a disappointing and unfortunate business attitude for Scenic to take. Read Less
Sail Date September 2018
Gems of The Danube is marketed as 3 days in Prague and then join the Jasper in Nuremberg for a Danube cruise to Budapest. We signed up in August of 2017, paid and arrived in Prague on time. The transportation provided from airport to ... Read More
Gems of The Danube is marketed as 3 days in Prague and then join the Jasper in Nuremberg for a Danube cruise to Budapest. We signed up in August of 2017, paid and arrived in Prague on time. The transportation provided from airport to Prague was delayed because some passengers were late. The area is small, hot, no explanations, no offer to move us to an air-conditioned motor coach, no offer of bottled water - nothing. My husband inquired of a cab and our inquiry was ignored. We finally got transportation to Prague and arrived at the hotel. The accommodations in Prague are nice, The Imperial, typical European style hotel. We were there for 3 nights. The first night there was a welcome meeting with a class of wine and a walking tour of the area. The other Scenic sponsored tour while in Prague was again, a walking tour. No worries we hired a car and had a wonderful tour of Prague. There were signs early on that something was amiss. The Scenic staff were all a bit vague regarding details. Our guide said he needed to leave ahead of the group to meet other travelers and passed us off to another woman working for Scenic. She rode the coach with us and informed us that morning that we would not be going to Nuremberg and we would not be on the Jasper. She assured us that the only difference between the Jasper and our newly assigned ship would be the name, Jade. The water levels were low and we would not go to Nuremberg, but to Regensburg. None of the travelers seemed concerned, until guide and driver got lost looking for the ship. When we finally arrived we had to walk about 300 yards along an unpaved path to reach the Jade, which was not exactly in Regensburg, but we could glimpse the skyline if we tried. We went to the lounge area and experienced the most cursory greeting from the hotel manager, captain, and cruise director. It's clear to us all now that the company was well aware that we would not be on the ship long and they were all noticeably nervous and in the instance of the Cruise Director, very short tempered. Those on the Diamond Deck are invited to dine at Table La Rive, that is if you are on the ship long enough to enjoy such an invitation. The sundeck was only opened for use on the evening that we were told we would be enjoying the rest of the trip from a bus! Check out my pics of the sundeck. Good Timing. The idea of a butler for every cabin, forget it. These folks are far too busy with the duties of being waiters and bartenders to actually assist in your cabin. Those Scenic spaceship balcony, not! It's a tiny window and when you open it the air-conditioning immediately shuts off and you swelter. If you are looking for group meals, long lines, buffets style dining, long bus rides and cruise companies that prefer to keep you in the dark, then this is your company. We rode on a bus for nearly 8 hours on our way from Vienna to Budapest, we passed our hotel 3 times so we could see the sights from a bus window. The group lunch was at a Hungarian park that our city guide described as his children's favorite playground. he asked if we noticed the wooden fort and castle on the playground, his children love it. No thank you for me and my group. Read Less
Sail Date July 2018
Before we booked this cruise, we had booked to do the same with Avalon but changes to our other tours and commitments saw us book with Scenic river cruises. We have used Scenic prior to this and had enjoyed their offerings but this was ... Read More
Before we booked this cruise, we had booked to do the same with Avalon but changes to our other tours and commitments saw us book with Scenic river cruises. We have used Scenic prior to this and had enjoyed their offerings but this was some time ago. Armed with all the hype after watching the advertising, we were expecting something really special. We arrived in Prague for the three day extension. This is really a con because one of the days is spent tightly crammed into a coach for the long day of driving to the ship in Budapest. For what we paid for this, I would never recommend it. Just do Prague on your own, you will not miss anything and will save heaps. We enjoyed Budapest but that is where it ended. While beyond Scenic's control at the outset, it is what followed that beggars belief. A lock on the river had been slightly damaged and ships we not able to proceed. Essentially what Scenic decided to do was to bus people to each of the destinations further on. This involved almost four hours on a crammed coach for 1hr 40 mins in Bratislava. But the next was a doozy, an almost 17hr day of coaching culminating in a show in Vienna! We and some others opted out for various reasons relating to physical capacity. Scenic did not offer us a viable alternative. When the lock finally opened, we simply sped past every port along the river just so the last couple of days might be on schedule! Go figure? A river cruise spent on a Coach! Of course, there could have been a better compromise but Scenic has the attitude that one size fits all. This is in spite of their claims that they offer "tailor made" experiences. In recognition of our loss of enjoyment, they have offered a paltry $1500 credit off a future river cruise. This represents around 10% of a single with flights and pre and post accommodation. Frequent travellers paying earlybird get this. I am not sure that many Aussies could even afford to do this trip,a second time. I am guessing the European passengers will find the discount a lot more attractive! I liaised with Scenic pointing out that they were the cause of much of our disappointment to absolutely no effect. For us, the premium paid for this experience is not justified. The butler service is nothing, the minibar means nothing, all drinks are included anyway. A small bag of washing is allowed for the two weeks and everything was returned shrunken. The food offerings were nothing exceptional at all. Our times on other cruises have been at least as enjoyable. Even the room design for our upgraded top level cabin was not as efficient as we have had and it suffered noise from the lobby area. The true measure of a company is what they do when things go wrong. Scenic failed us dismally. We will not be able to recommend them. Read Less
Sail Date September 2016
We booked a Junior suite for a special celebration. This was supposed to be a joint birthday celebration. Failed in every sense. We were supposed to have a butler who would bring tea/coffee in the morning and be there for evening ... Read More
We booked a Junior suite for a special celebration. This was supposed to be a joint birthday celebration. Failed in every sense. We were supposed to have a butler who would bring tea/coffee in the morning and be there for evening drinks on your terrace. On day 2 we had not seen a butler, we asked about the service at reception, later he knocked and asked what we wanted, quite abruptly, we asked about his service, he showed us how to work the shower, we never saw him again! At meals there was supposed to be a wine list, we were never offered one, I noticed different wines at the entrance to the dining area and asked to have a bottle of one of them, a bottle appeared sometime later, quite reluctantly. The cruise was offered with "Fine " dining. The food was ok but was not fine dining. The two special evening meals included in our price were poor and not as good as the general dining menu. This was a brand new ship and our cabin was fine, service from the general crew was fine. entertainment was fine and port and shore trips were good. Overall the value was extremely poor, we paid £7,500 for the cruise and a pre-cruise stay in Prague, our flight to Prague was delayed and there was no one there when we arrived. We all had to wait for somebody to appear, which they did about half an hour later. If we had this cruise again it would NOT be with Scenic. We paid for a luxury cruise this was not it. Read Less
Sail Date July 2015
Scenic Jasper Ratings
Category Editor Member
Cabins 4.0 4.5
Dining 5.0 4.2
Entertainment 3.0 4.0
Public Rooms 4.0 4.5
Fitness Recreation 3.0 3.9
Family 1.0 3.9
Shore Excursion 5.0 4.4
Enrichment 2.0 4.4
Service 5.0 4.5
Value For Money 4.0 4.1
Rates 4.0 N/A

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