So, let's start with the ugly. Scenic, as a company, is the worst at communication I have literally ever seen. We were, unfortunately, on our own to get to the ship since we arrived in Amsterdam 4 days early, and once you sent someone an e-mail they would answer you once and literally never answered you again (assuming they answered you). Even my travel agent was waiting on the phone for 2 ...
First, Scenic had terrible issues with their website and staffing. So it was practically impossible to communicate with anyone even months before the cruise. We never received as much as a document or a pamphlet to tell us what was expected of us as passengers or what was the actual itinerary and times for embark and disembark.
Everything was a huge mystery to us! No email was answered, no ...
Wonderful cruise.
Only 2nd one post Covid closure and the crew and staff couldn’t do enough for us. Absolutely wonderful job they did. Everything looked after including Mercedes taxi from home to airport. Super clean cabin, with butler. Replenished drinks fridge twice a day ( included in price). Three fantastic meals - buffet breakfast and lunch and three course waiter dinner. Everything ...
This was our first Scenic river cruise, which was advertised as a “Christmas Wonderland”. There wasn’t any Christmas wonderment about it. The only decorations were a tree in the entrance, one in the lounge and 2 foam snowflakes on the windows in the lounge. In the dining room a small table decoration per table. That was it, no lights etc. We parked next to a few ships who were beautifully ...
We have done previous Scenic River Cruises and loved them. We wanted to immerse ourselves in all things European Christmas with the luxury of scenic. However Scenic didn’t provide anything Christmas on this cruise. Lacking Christmas decoration, no special Christmas Eve dinner and no special Christmas Day festival. Very disappointing. This cruise was at the end of the season and Scenic Crystal was ...
Having done two previous cruises with Scenic and a Christmas market cruise with their sister company Emerald, I was really looking forward to this cruise. What a disappointment!!
While I would consider another cruise with Scenic, I do not recommend their Rhine Christmas Market cruise.
1. No on-board Christmas/holiday ambiance. Meager decorations that included a couple of decorated trees ...
We chose this cruise due to the Switzerland extension before hand and the great reviews of Scenic. The extension was amazing. We eventually got on the Scenic Opal in Basal and began our cruise down the Rhine. The ship was perfect. Very clean, modern, and welcoming. The cruise director (Andreea) was waiting to welcome us aboard and was always available to answer any question or solve any ...
Very disappointed in this Christmas river cruise. Very disappointed in the ship. 2 Christmas trees and small table ornaments on the tables does not make a themed Christmas cruise. We saw other companies ships that had Christmas lights and decorated balconies on the top decks that looked amazing. Some of the markets we stopped at were only average and the one village and market that was amazing ...
For the most part, I have good words and praise for the actual cruise ship staff. They could not fix or be held accountable for things beyond their control, chiefly the marketing of what this cruise was supposed to deliver.
The cruise is billed as a Christmas market tour. But let’s put this promise to test. Day 2 involved a departure from AMS at 13.00, so what do you really see of ...
I first want to mention some statistics about our cruise:
There were about 160 people on the ship: 10 people from Canada, 10 people from the US, about 30 people from New Zealand, and the rest were from Australia. The cruise director is from Austria, one waitress is from Poland, and most of the staff is from Serbia. So you'll definitely meet interesting people from around the world!
There ...