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6 Scenic Opal Cruise Reviews

Because it was advertise as a luxury cruise with 5 stars all inclusive beverage offer....and we like to stay in the same room for 2 weeks and not relocate our luggage (4 times in this cruise !) We chose a Royal Panamera Suite and we ... Read More
Because it was advertise as a luxury cruise with 5 stars all inclusive beverage offer....and we like to stay in the same room for 2 weeks and not relocate our luggage (4 times in this cruise !) We chose a Royal Panamera Suite and we had the same food and beverage as others in a different deck Notice of low water was send by email the day of departure after we had inquire 2 weeks before and everything was supposed to be ok Hotel in Budapest was not as we were told. We were supposed to have a Premium Deluxe suite as confirmed by Scenic Under expectation....ordinary wine, no more Maccallen after one day, food was serve too fast, dining room like a cafeteria with bright lights, etc.. Had to change ships 3 times Pearl, Opal and Amber Service was not equal on every boat Did not see the Butler or inadequate On the Amber the waiter was impolite ....throw fork and knife on my table the last night, nearly agressive Guided tours were very limited to a walk in the city and no visit except for Melk and Wurzburg Read Less
Sail Date October 2018
SCENIC, THE WORST EVER Of 21 Cruises, this was by far and away the worst we have ever taken!!! We have cruised Carnival, RCI, Princess, Celebrity, Holland America, Crystal, Seabourn and this was definitely the worst. ... Read More
SCENIC, THE WORST EVER Of 21 Cruises, this was by far and away the worst we have ever taken!!! We have cruised Carnival, RCI, Princess, Celebrity, Holland America, Crystal, Seabourn and this was definitely the worst. Misrepresentations on services galore, misdirections, and sullen, surly staff started us off. Mediocre to poor food continued the negative impression, and extremely difficult access to decks, docks and tours completed the debacle. It appeared that the Australian owned line had changed its policy on room service between the time we booked in February and the time of our cruise in August. Scenic, when contacted about this, from the email rep, to the operations manager to the staff onboard all said we could not have it. Pointing out the fact that their brochure on page 23 said they had room service did not do the trick. Only after showing them the 3 pages and menu in our cabin 3-ring notebook (proclaiming our services and amenities) which included room service, made somebody at the reception desk and the cruise director agree that we were to get room service. It was a constant battle. And although this was booked as all “inclusive,” we had to beg for iced tea or mineral water with lunch. We finally on the fourth day got a 6 -pack of bottled water for our room. At meals the waiter would arrive with a bottle of cheap wine in each hand (one red and one white) and assume that you would not have anything else. Most people had one glass and shut up. One day I asked for iced tea and waited 15 minutes for it. The bartender in the lounge blew his nose on a cocktail napkin and then continued garnishing drinks! Food portions were minuscule: fish was cut in pieces barely bigger than a silver dollar. Cafeteria containers of over-stewed vegetables accompanied all buffets. Desserts were tasteless and served in what appeared to be liquor glasses. The only 5 star stand out was the dining manager, Gianny, who was beyond professional and helpful. He went out of his way to assist with my husband’s lactose intolerance issues, and even highlighted menus with what he could safely have to eat. He was genuine, and caring and always available. Our “butler” appeared as we unpacked, mostly looked at himself in the mirror and left before we found out how to turn on the shower or find the A/C outlet in the bathroom. We did not see him for 4 days. On one tour we were taken by a kiddie train with no knee room on a rough teeth rattling ride up a hill and told the boat was at dock #19 if we wanted to find our own way back. Attempting to return, we walked approximately a mile to dock #19 to find no ship!! We then walked the approximate mile back the other direction to find the Scenic Opal at dock #4. Upon inquiry, the reception desk just said, “Oh, that train guide told everybody the wrong dock number.” No apology, no concession, nothing. My knees hurt so bad I had to miss the next day’s tour in Heidelberg to recover. All in all it was awful. Supposedly free choice and open seating, we were herded like a bunch of 3rd graders to eat at one seating: an hour or hour and a half for lunch and then wait for 7-9 dinner. And despite the limited options, all were made painfully aware that the “Diamond Deck” passengers were far superior. Have never had such a class conscious experience on any cruise ship!!! And although we did not have the most expensive cabin on the ship we figured our costs at over $1,000 per day would provide much better than we got. Read Less
Sail Date August 2018
SCENIC EUROPEAN RIVER CRUISE Our cruise was from Amsterdam to Budapest with Paris and Prague extensions. I will start with the positive parts of the trip first Paris was wonderful the hotel and food was great our Tour Guide Joshua ... Read More
SCENIC EUROPEAN RIVER CRUISE Our cruise was from Amsterdam to Budapest with Paris and Prague extensions. I will start with the positive parts of the trip first Paris was wonderful the hotel and food was great our Tour Guide Joshua done a fantastic job he was available nearly all the time and very knowledgeable he also took us to our ship in Amsterdam the Scenic Opal. We were greeted on the ship by our Tour Director Tadej everything looked good we chose the Scenic Opal as it was one of their new ships we also paid extra for a balcony suite but in reality it was very small and for us was unusable ( a waste of money ), we seem to travel at night so for someone who likes taking photographs that wasn't any good at all. When we stopped most of the time we were docked up against another ship which meant we had to have our curtains closed nearly all the time, there was only one day and a half that we travelled during the day not what we were expecting on the cruise. Then the bad news was delivered on our third day when Tadej told us we were changing ships because of low water levels this was one big disappointment for everyone so after unpacking we had to pack again and bused to the next ship the Scenic Ruby the following morning after breakfast it was supposed to be an hour trip but after 3 hours we finally got to the next ship which was smaller and a downgrade from the Scenic Opal so we settled in unpacked thinking this was our ship to Budapest some people on board was asking the Tour Director if there would be anymore ship changes but he would not give a straight answer Scenic must have known before we even left Australia that there were water level issues but we were not told anything, this was very frustrating, so along we went for another 3 days low and behold another ship change at that point we could have went home but persevered, the next ship was the Scenic Crystal not much better than the Scenic Ruby so after 3 ships we were on our way to Budapest. We lost a fare bit of time in bus travel, itineraries were tried to be kept but this meant more time on buses which lead to late lunches and dinners. Crews on the three ships were very much under pressure with all the ship changes and that reflected in there service. Breakfast and lunch was a buffet style very repetitive food and not really five star quality, dinner was suppose to be a la carte even that was questionable. On the other positive note Prague was excellent our Tour Guide Petr was by far our best made our stay in Prague memorable he done a great job. In the end Scenic"s customer service made out we were only inconvenienced for 3 day in our eye's that was total rubbish!!!!!!! I can go on and on but would we recommend Scenic River Cruises definitely not and we will not do another Scenic tour. Read Less
Sail Date August 2018
I recently took the Scenic Opal on the Danube to Budapest. Although not a fault of Scenic, the river level was very low and limited the ship to only one day and a couple of nights of sailing. We were bused into Budapest from ... Read More
I recently took the Scenic Opal on the Danube to Budapest. Although not a fault of Scenic, the river level was very low and limited the ship to only one day and a couple of nights of sailing. We were bused into Budapest from Komaron. However the reason I am compelled to write this review has nothing to do with the river. It has everything to do with Scenic and their awful customer service. Not once did any of the staff even apologize for the unfortunate situation and how the customers would now have to be bused several hours each day to the various land excursions. They were rushed and acted like THEY were being put out by the situation. The food quality and varieties were awful and the "special" dining options for the Portebello and La Rieve dining was disappointing to be generous. The entertainment was virtually non-existent and the views from the balconies was nothing more than other ship parked a foot outside your window. To call this a luxury cruise is completely false and I would not recommend Scenic to anyone seeking a river cruise. There are other options and to pay a premium for what is below average at best makes this a terrible value. The true test is the follow up by Scenic. After you leave the ship, they could care less about how they performed. This speaks volumes about their appreciation of the customers. Do not take Scenic. Read Less
Sail Date September 2015
We recently took a Scenic Danube cruise, the water levels on the Danube were low as the industry states, the operators and travel agents don't want to discuss your river cruise could end up as a bus tour, an expensive bus tour. We ... Read More
We recently took a Scenic Danube cruise, the water levels on the Danube were low as the industry states, the operators and travel agents don't want to discuss your river cruise could end up as a bus tour, an expensive bus tour. We spent about 20 hours on buses which shortened our visits to each city. We only had one day on the river cruising the rest was spent on buses. Scenic was a long way from a luxury cruise. The best part of the cruise were the local tour guides. FOOD The food was certainly not 5 star, it was buffet average food. BUS DRIVERS The bus drivers were rude, mind you with all the extra driving it would have been tough taking passengers on long day tours then driving to the next port. VIEWS When at port boats are tied together so keep your drapes closed. They concert we looked forward to at Palais Lichtenstein however it was switched to another venue at the last minute. I guess if we were given any of this information we would have chosen not to take a $1,500 a day river cruise on Scenic. Buyer Beware!! Worst 7 day vacation of my life. Thank you Scenic, I will never travel or recommend you to anyone. Read Less
Sail Date September 2015
When we were in Prague as an add on to our river cruise we received a note in our door that the first 3 days the ship would be operating out of Passau (a 3.5 hour bus ride away) and that the excursions would be bus tours from there to ... Read More
When we were in Prague as an add on to our river cruise we received a note in our door that the first 3 days the ship would be operating out of Passau (a 3.5 hour bus ride away) and that the excursions would be bus tours from there to Nuremberg (2.5+hours) and Regensburg (1.5+hours) each way. Also the boat was now the Opal rather than the Jasper. We were not aware of this either. We were very unhappy as were all the fellow cruisers to whom we spoke. One of the joys of river cruising is, supposedly (as we never found out) sitting and watching the world go by. Instead we were stuck at a dock in a small cabin with a useless sunroom and with another boat rafted beside us. Therefore we had no light, no view, no air and no privacy. We then sailed to Komoron which is 2 hours outside of Budapest and has absolutely nothing to do or see. I would rather they had changed the itinerary to include cruising to some other part of the river rather than sit in port. Or, as other river cruise lines did, transfer us to boats in major ports on our itinerary and at least cut down on the hours of driving on a bus that smelled like urine. For the entire week we cruised during the day approximately 6 hours. The rest of the time the boat sailed at night or we remained rafted in our little dungeon. It would have been nice to at least use the hot tub but it was out of commission for all but the first day. Then there is the food. Definitely not five star in my opinion. Over cooked pork, raw chicken, soggy seafood and beef, overcooked vegetables, cornstarch filled soups with no flavour or substance, dried bread, cheap wines and very little flavour for everything. The seafood buffet held at one lunch time was all that I believe was satisfactory, although as mention the soup was tasteless except for the flavour of cornstarch. The cruise was run like a cheap bus tour. No sit down breakfast after 830, short lunch and dinner whenever the buses got back. The beer and wines were okay but not 5 star as were the drinks. No caesars to be found. The entertainment was limited and very disappointing. The cruise director and staff were not helpful when trying to book alternate excursions such as the hop on hop off bus. It stopped right outside the boat in Vienna but we didn't figure that our until we followed their recommendations to take a taxi into Vienna to book it. Which we did. Then found that the itinerary included a dock side stop right in front of our boat. We brought the brochures (from the booth outside of the ship at the bus stop) to the staff for further reference. As mentioned, included excursions required usually over 2 hours of bus time each way. The sundowner (happy hour) excursion included cheap white wine, no red wine or beer and a long walk from the bus(which was not mentioned) We had no problem with this but many of the other cruisers did. Also the night of so called elegance for a classical music concert at a palace in Vienna involved a long bus ride and then a long walk through the city on cobblestones so those that made the mistake of wearing the recommended "elegant wear". The so called self guided town and river devices did not work at times and they were very cumbersome. Also be aware that they asked us to leave the ear phones so they could be recycled (they were only cheap plastic for one ear). The overall lack of respect from the cruise director and the constant misinformation or lack of any information was disappointing to say the least. None of us on the cruise, that I am aware, had any prior information related to the changes. Also there appeared to be no attempt on behalf of Scenic to alter excursions or practice to improve the experience. We did not start the cruise where we were promised. We did not finish the cruise where promised. We do not believe we received 5 star service. However we believe that we had the most expensive 1 star bus tour to be had. Read Less
Sail Date September 2015
Scenic Opal Ratings
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