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136 Scenic Opal Cruise Reviews

You can really judge a company by the way they handle a difficult situation. My experience, and others, on this trip was that Scenic handled this absolutely terribly and conducted the tour at the most cheapest cost possible to themselves. ... Read More
You can really judge a company by the way they handle a difficult situation. My experience, and others, on this trip was that Scenic handled this absolutely terribly and conducted the tour at the most cheapest cost possible to themselves. They didn’t deliver a luxury experience, even though they still had the opportunity and facilities to do so, instead they provided terrible service with really cheap food (often buffets) and really cheap wine. I thought after their 16 million dollar class action case they lost last year that they would have improved their service, but they have obviously learnt nothing from past mistakes. We were advised by email on 19th October (5 days before our cruise, and we were already in Europe) that we would have to do land arrangements for four nights before joining the Scenic Jewel (instead of Scenic Opal) in Regensburg on 28th October. We were not advised of an option to cancel the tour. We were then emailed on 22nd October advising which hotels we would be staying at. Still no option to cancel. On the 24th October in Budapest we met our Tour Director, and was given an update on the trip. At that stage we found out that there were 109 people booked for this cruise but only 65 showed up in Budapest and 44 people cancelled and didn’t travel. After speaking with people on the tour we found out that scenic contacted some people before they left Australia and gave them an option to cancel, and didn’t bother to contact other passengers at all (including us, except for an email advising a change to the itinerary, but not advising any option to cancel). We were informed that the river was the lowest in over 100 years by the tour director, so obviously scenic knew well in advance that this trip was going to be affected and yet we were not advised. Looking at reviews of previous scenic passengers that cruised this itinerary this year, there were many disruptions, so scenic should have advised us well before we left Australia and given us an option to cancel like they did for only select passengers. We totally understand that scenic can not help the water levels being so low that they can’t operate the cruise at certain sections of the river, however, they knew the river conditions well in advance of the cruise as they’d had problems all summer. They should have given everyone, not just a select few, the option the cancel before leaving Australia. I wonder if they went ahead with this cruise because they had a travel agent famil group booked on this cruise? I telephoned and emailed Scenic in Australia from Budapest, after our tour briefing, however they were not of any help at all and just gave a generic reply to claim for compensation when we return home. Rather than going into a long letter, I’ve itemised below the terrible experience that we had from Scenic considering that Scenic has advertised this “Luxury River Cruise” as an all inclusive (spirits, wines, soft drinks, tea, coffee and mini bar), with anytime dining. - we were advised in writing by the tour director that we were allowed up to two glasses of wine, beer or soft drink with dinner and one glass with lunch during the first four days of our trip which was conducted by land (hotels and buses) - Even though scenic had the access to provide spirits, wine, coffee, tea, afternoon tea...etc at the hotels we were staying at, scenic would not include this for us and we were told we would have to pay for these ourselves. - The quality of the buffet food and wine we received at the hotels was of a very poor quality. The food was like something you’d get at an RSL club and the wines were really cheap and nasty. We stayed at very nice hotels, but received the cheapest quality of food and wine. - We finally boarded the scenic jewel in Regensburg, on 28th October. - We were onboard the ship for 10 nights. During this time, there was no anytime dining in the crystal dining room (as advertised by scenic) instead we were restricted to sometimes late dining times and the waiters were always in a hurry to get us fed and out of the restaurant. - Portobellos was only open 2 nights out of the 10! Why?? - For 8 out of 10 nights on the cruise there was only one dining option, and that was a fixed time, which is totally opposite to what scenic advertise. - There was absolutely no drinks or food service on the top deck during the entire cruise, which is completely the opposite experience of friends who have done this cruise before. I know there was part of the cruise when the top deck was closed when going under bridges, but we received no service there at all the entire cruise. Even when we docked in Amsterdam, we saw Viking and Avalon ships beside us serving their passengers drinks and food on their top decks.....our ship was completely dead in atmosphere and service. - The food quality on the ship was very “hit and miss”. Sometimes the food was very nice, other days they food was just terrible and quite often cold. - The cakes in the river cafe were a generic shop bought cake that was often stale by being cut and left in the display cabinet. - We were never offered a packed picnic lunch, as advertised by scenic, if we didn’t want to do an organised tour and just do our own sightseeing. - The entertainment onboard the ship was really amateur and something you’d expect on a budget cruise, not a luxury cruise. Read Less
Sail Date October 2018
This was our trip of a lifetime to enjoy the scenery, the people, the culture, the history and the food in a relaxing worry-free way. The crew on the Opal were a spectacular lively and charming group. The crew on the Pearl was charming as ... Read More
This was our trip of a lifetime to enjoy the scenery, the people, the culture, the history and the food in a relaxing worry-free way. The crew on the Opal were a spectacular lively and charming group. The crew on the Pearl was charming as well but more reserved. We had an exceptional cruise activity director "J-J" who went above and beyond to make this cruise special for everyone while having to deal with the low levels of the rivers and changing ships. He made sure the transitions went smoothly and everyone was treated with utmost respect. It may have been a nightmare to organize new visits and make sure the travelers were satisfied. Service was excellent in the dining rooms and the choice of menus were appetizing and of perfect proportions. Ports and shore excursions were made interesting with knowledgeable guides and time to explore the areas was just the right length of time. The change of ships from the Opal to the Pearl was a surprise but again, JJ the cruise director made arrangements for a pleasant change over. The new crew was a little surprised to see us but we felt well received and they were as charming as the crew of the Opal. Things went really smoothly with the both crews and the trip was just so splendid. Read Less
Sail Date October 2018
Heard good reviews plus family/friends already booked. The staff was terrific. From Beate-cruise organizer to wait staff of GEORGE, JANKO, BRANISLOV and MARISIO. To Maria room attendee. They were all courteous, friendly, attentive and ... Read More
Heard good reviews plus family/friends already booked. The staff was terrific. From Beate-cruise organizer to wait staff of GEORGE, JANKO, BRANISLOV and MARISIO. To Maria room attendee. They were all courteous, friendly, attentive and just plain NICE people. Always served us with patience and a smile. They were the best part of our trip. The crew was also terrific in the smoothness of our journey. I would suggest snacks for the tables in the bar area as I went and bought my own chips and peanuts. Needless to say 2 days later snacks were served with our beverages. Pringles just didn't do it for us. MISS VICKIS CHIPS would be a great idea. Most of the tours were informative. The least favorite was Cologne. The tour guide spoke to long and really nothing to see except the church. Food was delicious. The cooks etc work very hard. The back drop of what the whole ship does is incredible. From Captain and crew to sous chef is amazing. GTEAT JOB Read Less
Sail Date September 2018
We are first time vacationers with Scenic and we wouldn’t hesitate to book with them again. Since riverboat cruising is new to us, we relied entirely on Scenic to book our flights, provide airport transfers and tours. They did not ... Read More
We are first time vacationers with Scenic and we wouldn’t hesitate to book with them again. Since riverboat cruising is new to us, we relied entirely on Scenic to book our flights, provide airport transfers and tours. They did not disappoint. We did the Rhine Highlights 8 day Cruise from Basel to Amsterdam on the Opal, their newest riverboat built in 2015. Of note, the hull of this ship is designed to travel in both low and high water levels when other boats would not be able. Deluxe Cabin #208 is well appointed with all the comforts of home, only scaled down because after all, this is a boat! We had no problems sleeping comfortably. We were very impressed with the shower pressure and the various spray selections provided. The boat/ship is contemporary in design and decor with space for everyone. Besides the view on the top deck, covered areas with loungers, chairs and tables, a running/walking track and small pool, this space is a great gathering place to meet new people while taking in the sights. Dining buffet or a la cart, the menu choices will not disappoint. Everything including the recommended wine/food pairings is thought of for your dining experience. You will not be able to escape adding on some weight. The arranged tours are well thought out and planned. You only need to ask questions, make a choice, show up and leave the rest to them. Last but not least, the staff. Everyone on the ship is there to make your time with them THE BEST!!! I cannot single out any of them as they were all very attentive, friendly and a good reason to cruise with them. We plan on booking with Scenic again. Read Less
Sail Date September 2018
This was our first cruise (river/ocean). We wanted the best and were to understand Scenic Tours was the best (all inclusive/luxury). We selected a deluxe suite on the Diamond Deck. The cabin was acceptable, clean compact with great ... Read More
This was our first cruise (river/ocean). We wanted the best and were to understand Scenic Tours was the best (all inclusive/luxury). We selected a deluxe suite on the Diamond Deck. The cabin was acceptable, clean compact with great housekeeping services. The dining aboard was very good with a wide selection of items. The Cruise Director and most of the staff were excellent. The excursions were acceptable - although our hike through the Black Forest was simply a walk up the driveway alongside a vineyard to a farm to have Black Forest cake - no sign of a Black Forest. The Butler service Scenic describes was non-existent. Our 'Butler' never introduced himself, showed us to our cabin or had any interaction with us. After talking to other passengers I learned where the card was to order coffee in the cabin in the morning. The special dinner they describe as: Table La Rive was nothing better than a regular dining room dinner. There was a table assigned at the back of the dining room, we were not even seated at that, since the table was occupied by 10 friends that wanted to sit together. The food not special, the sommelier had taken (?) the basic wine course. The food: I do not need to be told what an 'amuse bouche' is, but they should look up the definition; after being asked how I wanted my beef cooked - I was told it would be med-rare, why ask?; the meat was tough. I think the biggest disappointment was the balconies with the special windows. There was no need for them. The view for most of the trip, except 2 days, was non-existent. We were either facing an industrial park, a dirty brick wall (see photo) or were tied up to another boat (we embarked by walking through a Viking ship) - you could actually touch the windows of the other boat without leaning over the side. The cabin felt like a tomb. It will be a long time before we consider cruising. I will definitely ask more questions, although Scenic does not like to get specific on details (so how can you ensure what you will see out your cabin windows?). Probably will not choose Scenic again. Read Less
Sail Date September 2018
Overall, we satisfied with the experience. The staff were very friendly and helpful. Liked the variety of the shore excursions. Lots of walking though. We found the tailormade device was super helpful especially going out with the ... Read More
Overall, we satisfied with the experience. The staff were very friendly and helpful. Liked the variety of the shore excursions. Lots of walking though. We found the tailormade device was super helpful especially going out with the group. the size of the cabin was good and we were in deluxe balcony suite. The way the closet organized was very spacious and could store lots of things. The entertainment and activities on the boat cannot compare with ocean cruise due to the limitations of the space. The wifi service was great which let us able to keep in touch with our friends and share our experience. If it's the first time to travel Europe, having the land tour was suggested. The scene was beautiful and we took lots of pictures. The hotel in Zurich was fantastic. As for the embarkation and disembarkation, the process was smoothly and well-organized. We would recommend Scenic. Read Less
Sail Date September 2018
SCENIC, THE WORST EVER Of 21 Cruises, this was by far and away the worst we have ever taken!!! We have cruised Carnival, RCI, Princess, Celebrity, Holland America, Crystal, Seabourn and this was definitely the worst. ... Read More
SCENIC, THE WORST EVER Of 21 Cruises, this was by far and away the worst we have ever taken!!! We have cruised Carnival, RCI, Princess, Celebrity, Holland America, Crystal, Seabourn and this was definitely the worst. Misrepresentations on services galore, misdirections, and sullen, surly staff started us off. Mediocre to poor food continued the negative impression, and extremely difficult access to decks, docks and tours completed the debacle. It appeared that the Australian owned line had changed its policy on room service between the time we booked in February and the time of our cruise in August. Scenic, when contacted about this, from the email rep, to the operations manager to the staff onboard all said we could not have it. Pointing out the fact that their brochure on page 23 said they had room service did not do the trick. Only after showing them the 3 pages and menu in our cabin 3-ring notebook (proclaiming our services and amenities) which included room service, made somebody at the reception desk and the cruise director agree that we were to get room service. It was a constant battle. And although this was booked as all “inclusive,” we had to beg for iced tea or mineral water with lunch. We finally on the fourth day got a 6 -pack of bottled water for our room. At meals the waiter would arrive with a bottle of cheap wine in each hand (one red and one white) and assume that you would not have anything else. Most people had one glass and shut up. One day I asked for iced tea and waited 15 minutes for it. The bartender in the lounge blew his nose on a cocktail napkin and then continued garnishing drinks! Food portions were minuscule: fish was cut in pieces barely bigger than a silver dollar. Cafeteria containers of over-stewed vegetables accompanied all buffets. Desserts were tasteless and served in what appeared to be liquor glasses. The only 5 star stand out was the dining manager, Gianny, who was beyond professional and helpful. He went out of his way to assist with my husband’s lactose intolerance issues, and even highlighted menus with what he could safely have to eat. He was genuine, and caring and always available. Our “butler” appeared as we unpacked, mostly looked at himself in the mirror and left before we found out how to turn on the shower or find the A/C outlet in the bathroom. We did not see him for 4 days. On one tour we were taken by a kiddie train with no knee room on a rough teeth rattling ride up a hill and told the boat was at dock #19 if we wanted to find our own way back. Attempting to return, we walked approximately a mile to dock #19 to find no ship!! We then walked the approximate mile back the other direction to find the Scenic Opal at dock #4. Upon inquiry, the reception desk just said, “Oh, that train guide told everybody the wrong dock number.” No apology, no concession, nothing. My knees hurt so bad I had to miss the next day’s tour in Heidelberg to recover. All in all it was awful. Supposedly free choice and open seating, we were herded like a bunch of 3rd graders to eat at one seating: an hour or hour and a half for lunch and then wait for 7-9 dinner. And despite the limited options, all were made painfully aware that the “Diamond Deck” passengers were far superior. Have never had such a class conscious experience on any cruise ship!!! And although we did not have the most expensive cabin on the ship we figured our costs at over $1,000 per day would provide much better than we got. Read Less
Sail Date August 2018
SCENIC EUROPEAN RIVER CRUISE Our cruise was from Amsterdam to Budapest with Paris and Prague extensions. I will start with the positive parts of the trip first Paris was wonderful the hotel and food was great our Tour Guide Joshua ... Read More
SCENIC EUROPEAN RIVER CRUISE Our cruise was from Amsterdam to Budapest with Paris and Prague extensions. I will start with the positive parts of the trip first Paris was wonderful the hotel and food was great our Tour Guide Joshua done a fantastic job he was available nearly all the time and very knowledgeable he also took us to our ship in Amsterdam the Scenic Opal. We were greeted on the ship by our Tour Director Tadej everything looked good we chose the Scenic Opal as it was one of their new ships we also paid extra for a balcony suite but in reality it was very small and for us was unusable ( a waste of money ), we seem to travel at night so for someone who likes taking photographs that wasn't any good at all. When we stopped most of the time we were docked up against another ship which meant we had to have our curtains closed nearly all the time, there was only one day and a half that we travelled during the day not what we were expecting on the cruise. Then the bad news was delivered on our third day when Tadej told us we were changing ships because of low water levels this was one big disappointment for everyone so after unpacking we had to pack again and bused to the next ship the Scenic Ruby the following morning after breakfast it was supposed to be an hour trip but after 3 hours we finally got to the next ship which was smaller and a downgrade from the Scenic Opal so we settled in unpacked thinking this was our ship to Budapest some people on board was asking the Tour Director if there would be anymore ship changes but he would not give a straight answer Scenic must have known before we even left Australia that there were water level issues but we were not told anything, this was very frustrating, so along we went for another 3 days low and behold another ship change at that point we could have went home but persevered, the next ship was the Scenic Crystal not much better than the Scenic Ruby so after 3 ships we were on our way to Budapest. We lost a fare bit of time in bus travel, itineraries were tried to be kept but this meant more time on buses which lead to late lunches and dinners. Crews on the three ships were very much under pressure with all the ship changes and that reflected in there service. Breakfast and lunch was a buffet style very repetitive food and not really five star quality, dinner was suppose to be a la carte even that was questionable. On the other positive note Prague was excellent our Tour Guide Petr was by far our best made our stay in Prague memorable he done a great job. In the end Scenic"s customer service made out we were only inconvenienced for 3 day in our eye's that was total rubbish!!!!!!! I can go on and on but would we recommend Scenic River Cruises definitely not and we will not do another Scenic tour. Read Less
Sail Date August 2018
Our cruise on Scenic Opal was from Basel to Amsterdam commencing 25 July for one week. We had a balcony cabin 216. Embarkation was poorly managed and for reasons never fully explained the cruise started at Strasbourg, The rep at the ... Read More
Our cruise on Scenic Opal was from Basel to Amsterdam commencing 25 July for one week. We had a balcony cabin 216. Embarkation was poorly managed and for reasons never fully explained the cruise started at Strasbourg, The rep at the airport did not mention the change and many of us endured fully loaded bladders during the 1hr 45 min trip. We subsequently found that a small group new of this arrangement well in advance. The ship is clean and tidy with smooth and comfortable progress. The cabins are small but clean. The so called inside/outside balcony area takes up a significant amount of living space and is behind the cabin curtains. Hence when these are drawn the cabin feels smaller than it should. This appears to be a design flaw. When docked the curtains needed closing for the majority of the time because we were either up against a dock wall or another boat. Scenic has a policy of sharing berths with other boats of the Scenic group (Emerald etc). This means that even if there are many spare berths (and there usually are) you become locked in, which makes the cabin atmosphere unpleasant. A money saving procedure despite the high cost of the cruise. Breakfast and lunch are buffet and the food is adequate. Service can be chaotic with a limited number of waiters trying to cope and naturally becoming stressed. Different excursions often start and return together which overwhelms the staff and creates a frazzled atmosphere. Dinner was awful. The quality of the ingredients was poor and the chefs were not capable of making anything of them. As an example, there was a special gala night dinner where the soup was inedible, the mashed potato the consistency of custard, the lobster a soft tasteless mess in its shell and steak so tough it was barely edible. Service was variable but the staff tried hard to manage difficult situations imposed on them. If Scenic reads this then our waiters George and Alexander were excellent and need a bonus. Our cruise director was incapable of relaying information with any clarity. She talked endlessly in an inappropriate life and soul of the party manner, which became extremely waring. Daily briefs on ports to be visited became so long and facile that we escaped elsewhere. I understand that the cruise director has the impossible job of being all things to all men/women. Some do it well but ours certainly did not. Ports and excursions were excellent but could not make up for the poor food, variable service and cabin shut in atmosphere. The cruise became a bit Butlinesque, although with a very high price tag. Never again Read Less
Sail Date July 2018
My friend suggested this cruise and it sounded wonderful. Overall it was! The dining staff really made the cruise worthwhile. They were friendly, extremely professional and hardworking. They really took the time to make sure you felt ... Read More
My friend suggested this cruise and it sounded wonderful. Overall it was! The dining staff really made the cruise worthwhile. They were friendly, extremely professional and hardworking. They really took the time to make sure you felt looked after. The Chef was excellent and important because I have a food allergy. The food was plentiful and there was a great variety. I felt the off ship tours were interesting but sometimes the bus trips to and from the ship seemed long. Our cruise Director was enthusiastic and informative but the many introductions of staff and crew went on too long. One introduction on the first day would have been enough. My favourite part was being on the ship and cruising on the river. It wasn’t always picturesque, especially through the industrial areas, but I still enjoyed the breeze and the sunshine on the top deck. On the second day, I put two blouses out for ironing only. Apparently, for the first time ever, laundry went missing. I had to ask several times, but I do believe they were doing their best to locate my tops. They were finally returned to me late on day 7 of an 8 day cruise. Laundry service was included but obviously we were hesitant to try it again. The much anticipated in room mini bar was a disappointment because it offered mostly alcohol. Very limited snack selection. Pringles and biscuits, and not every day. At this point, I’m not sure that I would travel with Scenic again, but I would definitely enjoy another river cruise. Read Less
Sail Date July 2018
Thoroughly enjoyed this cruise [have cruised with Scenic a number of times before] - one of the most picturesque cruises with masses of 'pinch yourself' moments as we passed by amazing landscapes [with perilously steep vineyards ... Read More
Thoroughly enjoyed this cruise [have cruised with Scenic a number of times before] - one of the most picturesque cruises with masses of 'pinch yourself' moments as we passed by amazing landscapes [with perilously steep vineyards everywhere], or exploring the beautiful, charming townships. Each of the excursions off the 'Opal' were supported by local guides who brought to life the medieval beginnings and survival stories of the incredibly unique history/architecture etc of cobblestone streets, castles, churches/cathedrals: always very interesting and educational; with free time to explore these quaint, colourful towns on our own. The ship's Crystal dining room was wonderful, with the added variety and opportunity to experience the six course tasting menu at Table La Rive as well as the Italian cuisine at Portobellos Restaurant - enjoyed the selection of courses, that were delicious, well presented and matched with local wines. Also, most importantly, the professionalism, friendliness and caring consistently on display from the marvellous crew, cabin and dining room staff, who all helped make our cruise so enjoyable. Special mention to the experienced Captain and his team; with extra regards to Alex, our Tour Director, who was always 'on the job' making sure everyone was safe, nurtured and having the best time; always with good humour, lots of laughs and very interesting, educational port talks. So many deserving of our sincere appreciation and thanks - it was a most wonderful, relaxing and happy cruise. Read Less
Sail Date June 2018
We were supposed to board at Basel but due to a lock problem we started at what was the second port Breisach not a problem. We had been with Scenic before so knew what to expect and it was all as we thought it would be. Due to any early ... Read More
We were supposed to board at Basel but due to a lock problem we started at what was the second port Breisach not a problem. We had been with Scenic before so knew what to expect and it was all as we thought it would be. Due to any early flight we arrived about 1pm and were told to wait in the lounge as boarding was officially 3pm. After a quick drink we were asked by Marketa the hotel manager so register at reception and we could go straight to our cabin registration took about 30 seconds! Excellent cabin plenty of storage space and the balcony system gives you a nice open atmosphere. Later had the orientation by Richard the cruise director and realized we had met him before on his previous sea cruise director roles. He was excellent throughout the journey very knowledgeable very helpful and very funny (even if we had heard some of his stories on one of the sea cruises!) Dining was what we expected and gave the opportunity to sit with different people each night we met lots of interesting folk from all parts of the world. Excursions were varied and enjoyable with very knowledgeable guides The staff helped to make the trip even better with their friendly and helpful attitudes too many to mention individually but special thanks to our butler Marius who couldn't do more for us (even bringing a cognac nightcap to the cabin Thanks) Would we go again with Scenic Definitely!! Thank you to every one who made it such a great cruise p.s. The glorious weather as promised by Richard helped Read Less
Sail Date June 2018
This was our first river cruise and a great experience. Richard the cruise director was amazing, he was living and very knowledgeable. Looked forward everyday for this review for the next day of what to expect on the excursions. The ... Read More
This was our first river cruise and a great experience. Richard the cruise director was amazing, he was living and very knowledgeable. Looked forward everyday for this review for the next day of what to expect on the excursions. The staff that service you is top notch!! They are all very friendly and profession. I really enjoyed that on disco night, the staff is able to join in and be part of the celebration. The ship crew is a real family and so accomodating to everyone's needs. And trust me we had some high maintenance people on the cruise and they were always so pleasant to really demanding and critical people. These people deal with all sorts of people and handle it with such professionalism. For the most part our meals were excellent but the exclusive Table Le Rive was a little disappointing. That is not the equivalent of very fine dining exclusive tasting if you're use to paying $200 for that experience it's not in that category. Go to dinner on time, it takes awhile to serve 160+ people. The wine pairings for dinner were always excellent choices. The bartenders are great at making you anything and suggesting different drinks. The excursions were great an the exclusive opera concert is a real treat!! We would definitely do another Scenic cruise again. It was great to have everything included and no hassles for drinks and excursions. We loved the staff cannot say enough about the crew, just exceptional service! Read Less
Sail Date June 2018
This was our second cruise with SCENIC. After having had such a wonderful time travelling from Budapest to Nuremberg last year, we decided to trust Scenic once again and try the Amsterdam to Basel tour. Once again, we were not ... Read More
This was our second cruise with SCENIC. After having had such a wonderful time travelling from Budapest to Nuremberg last year, we decided to trust Scenic once again and try the Amsterdam to Basel tour. Once again, we were not disappointed. Richard, our cruise director was accommodating, efficient, entertaining and had us well organized, informed and looked after. The staff on board are really good at what they do. We felt welcomed, pampered and genuinely appreciated. Food was excellent and plentiful ( as was the wine and other refreshments. ) Our excursions were well organized, very professionally guided and, thank goodness, did not require long rides on buses. Scenic certainly knows how to keep you busy and interested. I have come home for a rest and a serious diet. Embarkation was fast and efficient. I happened to be suffering from a nagging dose of bronchitis plus being up for about 30 hours. While we arrived at a time that would normally require a few hour wait for our cabin, our manager and head of house keeping graciously made our room available early. This was very obliging and very much appreciated. Disembarkation had a bit of a twist in that we did not get to our designated final destination. A problem with a lock on the river, not a scenic problem, required we disembark short of Basel. Richard handled it well and our airport transfers were completed without any issue at all. Our personal highlight was our visit to Strasbourg but, I cannot fault one single outing. Our enrichment evening was wonderful. River cruising may not be inexpensive and, agreed it may not be for everyone but, if you do choose a river cruise, you cannot and will not get any better itinerary or treatment than what you receive from Scenic. The fact that everything is included, no tipping, top shelf products on the bar, and all excursions included goes a long way to easing the mind and alleviating the all to often nickle and dime annoyances you experience on other lines. And, you may even get to meet Richard's Disco loving cousin while on board but that, my friends, is another story. Read Less
Sail Date June 2018
By all means everyone should explore Europe. But the means of transport is a large factor in the day to day life of your journey. I investigated river cruising for a very long time before booking, and found that it was not what I ... Read More
By all means everyone should explore Europe. But the means of transport is a large factor in the day to day life of your journey. I investigated river cruising for a very long time before booking, and found that it was not what I expected, largely due to what information was not supplied prior to embarkation. For example, travelling down the Rhine, Main and Danube rivers nowhere was I told that there was a total of 68 locks, and part of the journey was on man made canals, not the river. It seemed every night at dinner the ship passed through 2 locks, and the view out the window was cement walls. Also, the room was so small that twice I hit my head on the sink, when lowering myself to the toilet. The bed also was a struggle as it was 2 mattresses set on the base, which kept spreading apart, with me finding myself in the crack between the two. The itinerary gave the choices at each port each day, but failed to say that actual time in the port could be as short as 2 to 3 hours. Not really enough time in a port. And lastly, I really did not get a sense of the close quarters in the Crystal dining room or the lounge. There is zero private space when dining, and the table for guests at the next table we’re about 8 inches away from your table, so everyone heard everyone else’s conversations. The lounge was the same, with zero space. I do not know how many times I banged my shins on the little tables, trying to get to, or from my seat. Also, the noise level with so many people in such a confined space was deafening. And finally, I was disappointed with the bar. I am not a big drinker, and my favourite drinks are fruity blender drinks like daiquiris, pina colada etc. I saw a blender in pictures prior to the cruise, so I thought it would be fine, because search as I did, I could not find a bar drink list online before we booked the cruise. Well, there was a blender at the bar, but it was only used 2 times I knew of in our 2 week cruise. Pine Coladas were shaken, not blended. Daiquiris were not available. So I tried to think of every kind of drink I could possibly order, that they might be able to make. I ordered a Harvey Wallbanger, and they googled it, and made one, although not a good one. I asked them to make a drink in the blender, that they usually use the blender to make. They did not understand the request, or maybe there is no drink that is made in the blender. They serve wine, champagne, and any spirit mixed with something else, but as it turned out the blender was purely ornamental. So for 2 weeks there was not a drink I had, that I liked. Also, the entertainment in the lounge was background noise to the talking noise. So, while I enjoyed Europe, and will go back to Europe, I will never again go on a river cruise.n Read Less
Sail Date May 2018
All inclusive. From the very convenient boarding to the easy departing trip was top notch. Our cabin was well-appointed. This vessel is relatively new, in 2015, I think. Balcony added comfortable space. Beds were deluxe clouds ... Read More
All inclusive. From the very convenient boarding to the easy departing trip was top notch. Our cabin was well-appointed. This vessel is relatively new, in 2015, I think. Balcony added comfortable space. Beds were deluxe clouds .Extremely well executed program of events. Dining was 5-star. Dining service best I've experenced- far above QE2. Kudos to Zoran and Branislan who provided me a very memorable dining experience. Cabin 324 well-appointed. Thanks to my son for this Mother's Day present I shall forever remember. Also, luckily, the weather was perfect. Tulips were gorgeous. Alex executed excursions etc with great aplomb. The stars were in alignment. I don't know how anything could have worked out better. Also, we think the Basel-Amsterdam is the more desirable. Scenic provided limo service both ways. I would hope to have the opportunity to travel with them again. Yes, Life is too short not to go first class. Read Less
Sail Date May 2018
Amazing customer service. Amazing staff. Food excellent, room comfortable, fridge always stocked. Could ask for nothing more. Excursions were excellent, informative. Evening entertainment was fun and not so loud that you could still ... Read More
Amazing customer service. Amazing staff. Food excellent, room comfortable, fridge always stocked. Could ask for nothing more. Excursions were excellent, informative. Evening entertainment was fun and not so loud that you could still carry on a conversation if you wanted to. Cabin was kept spotless as it was cleaned twice a day with a turn down service as well. Personal laundry was done same day. We had the best waiter in the business I am sure. Zoran made my dining experience excel. Loved the fact that one night we partied with the staff. Everyone was like a friend. Lots of choice for menu items and the wines were delicious. Leaving the ship was effortless, and you didn't feel rushed. Everything was arranged for you. It will be very hard to top this holiday, we are already looking at the Scenic book to plan our next holiday. When you have had the best the rest will not do. Read Less
Sail Date May 2018
We had been on a previous cruise with Scenic and totally enjoyed it so we wanted to do the Rhine River and chose Scenic. The cabins are well done with lots of storage and a spacious balcony. We enjoyed the staff in the dining room. They ... Read More
We had been on a previous cruise with Scenic and totally enjoyed it so we wanted to do the Rhine River and chose Scenic. The cabins are well done with lots of storage and a spacious balcony. We enjoyed the staff in the dining room. They were very professional and were very helpful with any dietary needs. The chef provided personal service when needed for special food requests. He was amazing.The variety of food was great and expertly prepared. Sneysana was the young lady giving massages and was amazing also. I had 3 during the cruise and she helped me tremendously. Our excursions were wonderful. We love that the excursions are well thought out and the transfers are very comfortable. There was 4 adults in our group and we met wonderful people from all over the world on the ship. We certainly would look into other Scenic trips in the future. Read Less
Sail Date April 2018
I have always wanted to try the river cruise experience. I also wanted an "all inclusive" format. Tell me how much up front and please don't bother me after i start my trip. What an experience! Scenic advertises "all ... Read More
I have always wanted to try the river cruise experience. I also wanted an "all inclusive" format. Tell me how much up front and please don't bother me after i start my trip. What an experience! Scenic advertises "all inclusive"! They do deliver, not only do they deliver but they exceed your expectations over and over and over again. Each day passed and we thought that the next day could not be any better but we were misled. Each day had more surprises, more activities that were not expected or anticipated! The food was unbelievable. This is coming from someone who is of Italian heritage and known to be a connosseur of good food. The night time entertainment was different each and every night. Usually entertainment from the country we were visiting. Very nice touch! The best night was the Symphony Orchestra of Vienna where we got a "private for Scenic guests only" performance. And it was held inside one of the Castle's in Vienna! Breathtaking experience. Absolutely loved it. The cruise director was awesome! He kept the group very entertained and ensured every single detail of the cruise was detailed for us and was followed through on. Very talented individual! The crew, cleaning, butler service, bar staff, etc. were all very much focused on client experience. There was much attention paid to detail and staff remembered favourites of the passengers - very impressive! Cleaning crew were meticulous - i cant count how many times my bath towels were changed! Excursions were very very detailed and just the right length of time! Great tour directors as well. Very knowledgeable and very willing to share any information we were looking for! An absolute amazing experience. Exceeded my expectations in every category. Will definitely sail with Scenic again and highly recommend to all my friends and colleagues. Read Less
Sail Date October 2017
Scenic exceeded my expectations for service and luxury. Our cruise director Richard was both fun and fabulous at running the program. Every tour was exceptional. Nuremberg WW 2 tour was moving, interesting and haunting. Do not miss it! ... Read More
Scenic exceeded my expectations for service and luxury. Our cruise director Richard was both fun and fabulous at running the program. Every tour was exceptional. Nuremberg WW 2 tour was moving, interesting and haunting. Do not miss it! Cruising down the Danube from the roof top hot tub while enjoying fabulous scenery and sipping a cosmopolitan.....can it get better than that! Our diamond deck balcony suite was perfect and the Butler service met our every need. Loved being able to send out a complimentary bag of laundry and receive it back pressed and folded. This really is the an “All Inclusive” cruiseline. Everything I could want and more. The (included) night at the Lichtenstein Palace enjoying a classical concert of Mozart, Strauss and Beethoven was the best evening ever! The day in Strasbourg Germany was very special - seeing many of the Sound of Music sights including places used in the movie such as the garden gazebo where Lisa sang I am 16 go8ng on 17..... Simply an amazing river cruise, I cant wait to go on another Scenic Cruise! Read Less
Sail Date October 2017
We (my husband, 72 and I, 67) had cruised with Scenic before, two years ago and we have been on numerous ocean cruises. Scenic (which attracts mostly Brits and Australians with some Canadians and Americans) makes the trip so easy and ... Read More
We (my husband, 72 and I, 67) had cruised with Scenic before, two years ago and we have been on numerous ocean cruises. Scenic (which attracts mostly Brits and Australians with some Canadians and Americans) makes the trip so easy and enjoyable. Embarkation went like a dream - we were met at the Basel airport, transferred to the ship, fed lunch and relaxed in the lounge until the cabins were ready at 3pm. The ships are amazingly spacious, the food is incredible and the crew is never without a smile - always accommodating and pleasant. Ports and shore excursions are well chosen and the local guides are knowledgeable and fun. Perhaps best of all, a cruise on Scenic is truly ALL inclusive. Tips are included (even for the local guides and bus drivers), drinks (top shelf spirits and wines) are included and always very generous - even one load of free laundry is included on a two week cruise. They even include bottled water with every excursion and a map of the destination as well. The dining room is lovely with great views. We enjoyed the food very much and we are "foodies". Breakfast and lunch were buffet with a wonderful selection and you could always order off the menu as well. Food was always hot and delicious with many local specialties. You can have a mimosa with breakfast and wine/beer is served with lunch. Dinner was to order and generally offered four courses with vegetarian and healthy choices as well. Over the course of the two weeks we had beef, duck, chicken,many types of fish, pork and lamb. Everything was beautifully presented and delicious. There is also a cafe on the lounge deck which offers early/late breakfast and light lunch, along with fruit and pastries during the day. Always available in the lounge are various coffee drinks and many types of tea. Being a river cruise, the entertainment is not as abundant or flashy as that on an ocean cruise, but we had performances several nights by local artists. The sun deck up top is a great place to sit and watch the world go by, take a dip in the pool/hot tub or walk the small walking track. There is also a fitness center (a state of the art treadmill, elliptical and bike as well as free weights) and a salon where hair services and massages/treatments are available. The service is impeccable - the staff is so well trained and seem to really care if you are having a good time. Our cruise director, Patrik, was as good as I have ever experienced. He was knowledgeable, informative, patient and funny. His port talks each day explained exactly what to expect on each excursion. The wait staff, bar staff, cabin staff and everyone were just so pleasant and helpful. Our butler, Daniel, came by several times to ask if he could do anything for us. The ports were well chosen and the excursions really provided something for everyone. They ran like clockwork. If you don't want to join an excursion you can always take your "Tailormade" from your cabin (a type of GPS unit pre-loaded with story/history of the port) and do one of the tours on that. they also have electric assisted bikes for use (we did not try those). Scenic also provides a Scenic Enrich experience and a Scenic Sundown experience on each cruise. For our Scenic Enrich we had a tour of a castle and then a classical concert, complete with wine. Our Scenic Sundown was taking a cable car up to another castle and listening to local music while overlooking the city below. Disembarkation went equally as smoothly as embarkation. When it was time to leave for the Amsterdam airport we had a full size bus for 10 of us, and the Scenic rep at the airport even came in with us to help with printing our boarding passes. I would recommend Scenic to anyone! Read Less
Sail Date October 2017
We have been with Scenic before, and enjoyed this even more than previously. The ship is well designed, and there seems more space in the cabins than before. Meals are generally good, although at times there were dishes that cooked to my ... Read More
We have been with Scenic before, and enjoyed this even more than previously. The ship is well designed, and there seems more space in the cabins than before. Meals are generally good, although at times there were dishes that cooked to my taste (vegetables rather too al dente and roast potatoes never crisp, although the main irritation was the time taken to serve the first course in the evening. Neither were we sure why the dress code is jacket or tie for men but virtually nobody adheres to it. Not therefore the smartest of cruises, and not really therefore matching up to the smartness of the ship and staff. The self-guided tours with handheld are a brilliant idea, but they need a lot more work to become easily usable. There are no clear directions to the various marked sites, which have no numbers to conform with the numbered list of sites the tour is meant to cover. Read Less
Sail Date October 2017
During our investigations, Scenic looked like a more flexible and yet "all-in" package. We spent absolutely nothing more than the fees paid up front, and at ports of call we were free to participate in their great guided tours or ... Read More
During our investigations, Scenic looked like a more flexible and yet "all-in" package. We spent absolutely nothing more than the fees paid up front, and at ports of call we were free to participate in their great guided tours or venture out on our own with their terrific little gps doodads. Even e-bikes to lessen the effort, were provided. The cruise director, Richard, was fantastic. Always available and quick to look after whatever our question was. The service staff were exemplary, doting over every need. And the food was as good as any high-end restaurant...from the breakfast buffet thru to the sit down served dinners. The daily/nightly entertainment was enjoyable and the dance floor was never empty. The special event, the classical concert in the Rastatt Palace was the best event of this kind I have ever attended. The intimate venue meant we were almost participating in the concert. We're already planning our next cruise...perhaps the Seine. Read Less
Sail Date October 2017
After a very positive experience on the Seine with Scenic, this cruise was an easy choice. Traveling with a small group, we were able to enjoy the company of our friends, and of many other new friends. I would identify the passengers ... Read More
After a very positive experience on the Seine with Scenic, this cruise was an easy choice. Traveling with a small group, we were able to enjoy the company of our friends, and of many other new friends. I would identify the passengers on the Opal as fairly young group, and the staff embraced, and encouraged, our wish to have fun on the ship, as well as off. As previously experienced, our excursions with Scenic were interesting, and well guided. The outings were perhaps a bit short, part day tours, due to a need for the Opal to cover the distance to the next stop. This is not a criticism of the cruise, but a characteristic of this cruise. The crew were vey capable of ensuring the time spent on the Opal passed quickly. The food and the ship were excellent, as we now expect with Scenic. Our balcony was perhaps underutilized, but that relates to the fall weather, and meeting our group in the lounge, or dining room, instead of watching the sights as a couple from our balcony. Enough cannot be said about the staff on the ship. I believe every Scenic ship is well designed and appointed, but the effort and care of the Opal staff ensured this cruise has established a very high standard for our Scenic cruises that are likely to follow. A few days were well spent in Amsterdam before the cruise, to adjust to the time change and enjoy Dutch culture. Touring in and around around Zurich after the cruise is expensive, but wound out the trip nicely. Read Less
Sail Date October 2017
Cruise was all-inclusive including all drinks and tours, everything, did not spend any money during the cruise week. 20 of us went so an all-inclusive was the way to go. Rooms super clean and luxurious, service, food, entertainment ... Read More
Cruise was all-inclusive including all drinks and tours, everything, did not spend any money during the cruise week. 20 of us went so an all-inclusive was the way to go. Rooms super clean and luxurious, service, food, entertainment fabulous. In room bar. We had a balcony. No reserved dining times which we liked as we could go when we wanted to. Staff very friendly and attentive. Cruise went from Amsterdam to Basel. Good choice with tours. Can hardly wait to go again. I believe you have to be at least 18 but average age was 70-75. Our group was around 60 yrs. Dancing in lounge every night. We were in Europe about 2 extra weeks and toured Paris, Belgium and Switzerland. Easy to meet other people. Weather was somewhat cool so we didn't utilize the sun deck as much as we would have liked. But did use the hot tub/infinity pool. This cruise exceeded my expectations. I had no complaints at all. Read Less
Sail Date September 2017
Scenic Opal Ratings
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