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136 Scenic Opal Cruise Reviews

Great service from housekeeping to the cruise director and captain. Waiters were top-notch and worked extremely hard. Food was very good as were all the drinks. Scenic also hosted a private concert for the passengers at a palace in ... Read More
Great service from housekeeping to the cruise director and captain. Waiters were top-notch and worked extremely hard. Food was very good as were all the drinks. Scenic also hosted a private concert for the passengers at a palace in Rastaat. The Tailormade App made sailing really interesting, particularly down the Rhine Gorge. We sat on top, enjoying the sun and the incredible scenery while the app told us details about the castles and towns we passed. Waiters went up and down the stairs bringing drinks and you barely had time to finish one before they were asking if you needed another. We used the laundry service, placing our bag of laundry on the bed before leaving for a morning excursion. We got the laundry back expertly folded before dinner that night. If I had one complaint it is that the ship seemed to dock a long way from wherever the excursions were resulting in bus rides. This shortened our stays on shore. All in all, I recommend Scenic 100%. Read Less
Sail Date September 2019
Scenic booking agents were attentive. We arrived in Amsterdam two days prior to boarding the Scenic Opal. We would recommend doing this as Amsterdam is a beautiful city with much to offer. We chose Scenic because it was all inclusive. ... Read More
Scenic booking agents were attentive. We arrived in Amsterdam two days prior to boarding the Scenic Opal. We would recommend doing this as Amsterdam is a beautiful city with much to offer. We chose Scenic because it was all inclusive. The vessel was clean. The staff were very attentive. The food good. The free choice shore excursions, almost three a day to choose from, were well planned and organized. Tour groups were broken down into groups of no more than 20 people. The Scenic travel app on our cell phones were tethered to our guides speaker system, so we could hear what they had to say without straining. If we could change anything about the tours, perhaps a little more free time in each town would have been nice. On board the vessel, as it cruised down the Rhine, we could also use the Scenic app to inform us what towns, villages and castles we were passing. I recommend Scenic. Read Less
Sail Date September 2019
We chose Scenic based on a recommendation from someone who had reviewed all cruise lines. This was above and beyond any of our expectations. Crew was professional but fun to be around and there was great demographics for all passengers. ... Read More
We chose Scenic based on a recommendation from someone who had reviewed all cruise lines. This was above and beyond any of our expectations. Crew was professional but fun to be around and there was great demographics for all passengers. The excursions that were available provided something for everyone and there was enough flexibility to allow for last minute changes. And there was opportunities for self-guided touring if you chose to have a day that was not so structured.. Meals were good and tailored to represent the country we sailed through. portions were adequate. Also nice to have choices of venues and times for meals. daily updates ensured that you knew what was going on everyday. On-line application allowed you to be in touch with points of interest both on the river and withing the towns visited along the route. Some of these features could have been better explained early in the cruise, however to ensure maximum enjoyment. Read Less
Sail Date September 2019
The most relaxing active vacation ever! Sounds strange but it’s true; active because there is often something going on or somewhere to be, relaxing because Scenic takes care of all the logistics. It truly was all inclusive; no tipping, ... Read More
The most relaxing active vacation ever! Sounds strange but it’s true; active because there is often something going on or somewhere to be, relaxing because Scenic takes care of all the logistics. It truly was all inclusive; no tipping, even on the airport transfers from/to home. Scenic bills itself as 5 star all-inclusive so we were disappointed to read in the information booklet that “if we received exceptional service” we were free to add a gratuity. Sorry, for what we paid, exceptional service was expected! 68 locks, 803 bridges so it’s definitely a worry about low/high water levels. We were very fortunate as a few days after we passed Passau ship swaps happened. Cabin 206 was perfectly situated, bed was very comfortable, roomy shower with rain head and hand held shower wands. Ample storage; everything was soft close (cupboards, drawers, cabinets, toilet seat). Very impressed with the number of outlets. Great lighting and mirrors make the cabin seem very spacious. We had a couple of minor things that needed attention and, within a half hour, the issues were resolved. Excellent service. The individual blankets had not been washed prior to our arrival so we made sure not to put them back in their zippered pouch so that our cabin steward was aware they had been used and needed cleaning. Our cabin steward was excellent – the best we’ve ever had. They make a big deal about your “butler” but, other than introducing herself the first day, we had no interaction with her at all. That being said, we didn’t have any need for the included services or they were provided by other individuals. Toiletries were great. Hair dryer, Nordic walking sticks, large umbrella, ear plugs, even a long handled shoe horn were provided. Undecided if the sun lounge was worth the additional cost; rafting and/or facing public areas often left us unable to enjoy it but it does make for a larger cabin. Breakfast and lunch buffets were excellent; lots of variety and the breads at lunch were awesome. The pastry chef was outstanding; apple turnovers, croissants and other breakfast pastries were light and flaky. I absolutely loved the butter machine which provided a fresh portion of butter at the touch of a button; definitely a hit with all guests. There are fresh made options available for both breakfast and lunch. Smoothies were tasteless as was the “flavoured” water served at the Late Riser Breakfast in the River Café. We had lunch served in River Café when we opted out of the excursion to Salzburg and, while the selection was fine, the food was lukewarm. The same situation with the Sun Deck BBQ. The warming trays just don’t do the job. They do not serve “fresh” milk and we normally drink milk at lunch and dinner. Opted not to visit Portobellos as we didn't like the menu (beef cheeks!) and we don't drink alcohol so the wine pairing wasn't of interest. Very small portions for dinner. Even by Canada Food Guide recommendations Scenic portions fall far below the minimum requirements. Vegetables and starch are almost non existent! My husband has a small appetite and TWICE he woke up hungry during the night; NEVER happened before in his 72 years! There are limited selections; two cold appetizer options, two hot appetizer options, one soup, one meat, one fish and one vegetarian. Fortunately they have “always available” options. Soups were “made with love” but would definitely benefit from being made with cream. They were watery despite being called “cream of”. My husband said the soup spoons were more like shovels and would come in handy digging in the garden. Meal descriptions left much to be desired and were often not an accurate depiction of what the meal really was. We only ordered room service once and the meal was delivered promptly and the food was piping hot. I have menus and pictures of the meals at: https://www.flickr.com/gp/22259946@N08/Fi6264 With the exception of one employee who twice refused to take an order for coffee in two different venues on two different days to two different people (he just pointed and said “self-serve”) everyone was friendly, efficient and eager to please. There was wonderful interaction between staff members and a very warm environment. Some great moves were witnessed on disco night! Our cruise director Richard (distant relation of Richard the Lionheart) was entertaining, knowledgeable and energetic. Miljenko, Restaurant Manager, was charming and always willing to assist with food concerns. Mario Alberto, Hotel Manager, was an absolute delight and ran the operations with a warm smile and a firm commitment to guest satisfaction. The reception staff were wonderful; always a ready smile and can do attitude. There were 148 guests; Australia, New Zealand, Canada, U.K., a few Americans and one couple from Curacao. It was a great group with everyone having an enjoyable time without any drunken behaviour in spite of the included alcohol. Unfortunately a few guests didn’t make use of the hand sanitizer, complimentary water, shampoo and shower gel and preferred “au naturale” to using deodorant. Opal Lounge had ample, comfortable seating but the very low black tables were a hazard at night as both a tripping issue and trying to find the surface to place your glass. I loved the glass straws! Being non-alcohol drinkers we would have appreciated frozen mocktails. Hot chocolate, teas and coffee available 24/7 in the Opal Lounge was excellent. We were pleased with the offered entertainment. We enjoyed listening to David; a talented musician. The excursions were well organized and stress free. We especially enjoyed the Palais Liechtenstein concert and we have NO interest in classical music. It was definitely an experience not to be missed as was the visit and feast at Marksburg Castle. The banquet is for everyone, the Castle Tour is definitely NOT for anyone with mobility issues or a fear of falling. We really enjoyed the high lock experience, it was so well done with dramatic music added! The highlight for us was sitting on the Sun Deck soaking in the passing scenery between Koblenz and Rudesheim. Life just doesn’t get any better than this. The Scenic Taylormade app was hit and miss on excursions but the City Guides and River View options were excellent. We would rate our experience a 10 but, value for money, 7-8. We’re glad we ticked this experience off our bucket list but with the high cost and the anxiety over water levels it’s not something we’ll do again. Read Less
Sail Date September 2019
This ship is a 5 star hotel and the service is fantastic. I also loved the app for your phone that alerted you to points of interest you sailed by, and that you could look up info on all the cities along the route. Also loved that fact ... Read More
This ship is a 5 star hotel and the service is fantastic. I also loved the app for your phone that alerted you to points of interest you sailed by, and that you could look up info on all the cities along the route. Also loved that fact that once you paid the fare everything was included, no surprises at the end of the cruise. Highly recommend Scenic Cruises! Embarkation and disembarkation was very organized and went smoothly. The ports of call and shore excursions were well organized and very interesting. I would have liked to have more than 1 day in Budapest and maybe 1 less day in Vienna. The entertainment was very good with a good variety and many special things only for Scenic like the classical music concert at Palais Liechtenstein, and the Salzburg Sound of Music Show. Our cruise director, Richard Grey, did an excellent job of organizing local talents to come on board to entertain us. Al in all I would highly recommend Scenic Tours and I plan to travel with them again. Read Less
Sail Date August 2019
We have friends who told us the river cruises were a great way to see an area. So we decided Europe. Our travel agent recommended Scenic as a choice for an all inclusive trip for the price. From the time Scenic picked us up in Amsterdam to ... Read More
We have friends who told us the river cruises were a great way to see an area. So we decided Europe. Our travel agent recommended Scenic as a choice for an all inclusive trip for the price. From the time Scenic picked us up in Amsterdam to the time they shuttled us to the airport in Budapest everything was first class. In fact they even let us upgrade our airline tickets to business class (highly recommended for international travel) for a very reasonable fee. The trip was so well organized all the stress was removed which travel often brings. The service was exemplary. Food excellent at every venue. Cabin was spacious with all the comforts. Our cruise director, Richard, worked tirelessly to insure all aspects of our tours and free time went smoothly. Never a dull moment but somehow with time to just relax and "vacation". This was my first introduction to Europe and Scenic did it well. I told our "new friends" we met on the cruise, I have never been so far from home but never felt so much at home. Still trying to process all we've seen and experienced. I will definitely recommend Scenic. Thank you Scenic for a memorable trip of a lifetime. Read Less
Sail Date August 2019
We choose this cruise for a birthday celebration, and it was fabulous. We did stay before the cruise and Scenic still provided transportation to the ship. The rivers were at a good level and we did not have to transfer ships as some have ... Read More
We choose this cruise for a birthday celebration, and it was fabulous. We did stay before the cruise and Scenic still provided transportation to the ship. The rivers were at a good level and we did not have to transfer ships as some have had to. All the excursions were well thought out, with at least 3 options to choose from. The cruise director had daily port talks explaining what would happen the next day and announce any additional entertainment. We had Hungarian dancers, Viennese dancers, violinists, zitar player, and the lounge singer/piano player. There were more but I cant recall all of them. The chef would give his menu recommendations and the food was very good. The restaurant manager/sommelier introduced the wine pairings. The service was first rate from the bus boys to the bartenders everyone was upbeat, and positive. The housekeepers were constantly cleaning nothing ever got dirty. Another plus was the free laundry, once during the cruise. Everything was just amazing. Sad to leave the ship, saying good bye to some incredible people. Scenic transferred our luggage to our hotel free of charge as we were staying a few extra days. Read Less
Sail Date August 2019
As two female friends travelling together for the first time we initially chose this cruise because it was all inclusive and therefore we didn't have the stress or worries about excursion choices, costs and tipping but the clincher ... Read More
As two female friends travelling together for the first time we initially chose this cruise because it was all inclusive and therefore we didn't have the stress or worries about excursion choices, costs and tipping but the clincher was French Champagne available whenever the need arose!! We chose this particular cruise ship because of the plunge pool, which was excellent. How lovely to be able to refresh after a day's sightseeing. We arrived in Budapest one day before departure and stayed at the Marriott that Scenic use and we were very pleased with our room and the lovely views of the Chain Bridge and the lights along the Danube. Before boarding the Scenic Opal we walked to the Gallert Baths and enjoyed a relaxing swim before later returning to explore the Food Markets. We had no problems with touching base with the Scenic Rep in the Marriott and all went smoothly with organising our luggage to be transferred to the ship. The staff on the Scenic Opal were very welcoming and we were personally shown to our cabin on the Diamond deck - which had everything we could possibly need. We loved that we could put the window on the Sundeck down and enjoy the fresh air. It was a wonderful place to enjoy breakfast and Salvatore's special pancakes with Moet. Our cruise director Alex was amazing, creative, funny, organised and a great disco dancer (Australian Sense of Humour!!). We appreciated how he made our trip run so smoothly plus the extreme sacrifice he made to take us shopping for disco outfits in Cologne! The crew were exceptional - the bar team Robert, Stevan, Alex and Monika were entertaining and attentive. Our butler Putro was delightful and we so appreciated his great dance moves. The food and service was 10 star - every request was catered for. So if you are looking for a cruise that offers great sightseeing, beautiful cruising scenery and a fun on-board experience then the Scenic Opal - Jewels of Europe - Budapest to Amsterdam is for you. Read Less
Sail Date August 2019
The staff made an dream experience for us both and memories to cherish. All events and activities were well organized leaving no worries. Professional and friendly the entire trip. The cruise director was very knowledgeable and thorough ... Read More
The staff made an dream experience for us both and memories to cherish. All events and activities were well organized leaving no worries. Professional and friendly the entire trip. The cruise director was very knowledgeable and thorough with all planning details. The reception staff were patient and accommodating to all requests. The host, servers, provide a carefree environment during relaxation times. From the start to the end of the trip nothing was left out and nothing was left wanting. The enrich and cultural events were detailed and educational. The free time to self explore at each stop allowed an opportunity to shop or explore in greater depth. A good pair of walking shoes are mandatory. By the end of the cruise it was difficult to say goodby to staff and new friends. The food and the chef were exemplary allowing for an incredible culinary experience from all counties travelled during the cruise. Thank you Scenic Read Less
Sail Date July 2019
This cruise had been on our bucket list for quite a while so we were finally going to experience it. After spending 3 fabulous days in Paris, we chose to add this extension along with a 3 day extension at the end of the cruise to Prague, ... Read More
This cruise had been on our bucket list for quite a while so we were finally going to experience it. After spending 3 fabulous days in Paris, we chose to add this extension along with a 3 day extension at the end of the cruise to Prague, we got on the "fast" train which was to take us to Amsterdam to board our ship. The train broke down & we were given numerous different excuses as to why & even our tour guide from Scenic couldn't get a straight answer. What a great start to a cruise down the river. As a result we were 3hrs late arriving to the ship which put our plans for exploring Amsterdam out the window. Our ship Cruise Director did make us feel very welcome though when we did eventually arrive. We were on the Scenic Opal ship. Our cabin was very spacious & had all the amenities that we needed. We had a balcony suite. Very, very limited entertainment on board. Aprox 1hr maybe every 3 days. Only one dinning room every evening to go to & you had to dress appropriately. Nil activities to do whilst sailing down the river. As the ship had to pass under some low bridges during the trip the sun deck was unavailable for 5 days for the passengers. This meant we were stuck inside all this time when the ship was sailing. This was never mentioned to us that this was going to occur when we booked the trip. When we eventually reached a port there was very limited time on shore. Aprox 3-4 hrs for shore excursions. Not enough time at all. Too much time is spent sailing down the river with nothing to do on the ship. On a couple of our elective tours we were not informed until we were at that particular palace/church etc that we couldn't take photos inside. This was not mentioned to us when we booked the cruise or by the Tour Director on the ship. If it had we may have made a different choice beforehand. The service on the ship was terrific. The bar, cabin, stewards & butlers were all fantastic. The ship was clean at all times. We had room service a couple of times & it was very prompt, nicely presented & tasted delicious. There needs to be another option if you don't wish to go to the dining room for the evening meal though & there isn't one on this ship. We would not do another river cruise again due to the slowness of the cruise down the river, lack of entertainment/activities on board, lack of dining facilities, shortness of time at ports & too much time spent on the ship doing nothing, unavailability of using the sun deck. What we saw when we finally got on land was amazing & definitely needed more time to see more. For the amount of money we spent on this cruise we would have been better off using it for an ocean cruise & got more value for money. Very disappointed with the cruise in general but very happy with the things we actually got to see. Read Less
Sail Date July 2019
This was advertised as a luxury, all inclusive cruise. It was a stunning ship. The cabin was a great size with lots of storage areas. Really enjoyed the balcony when there wasn't another ship parked along side of us. This happened a ... Read More
This was advertised as a luxury, all inclusive cruise. It was a stunning ship. The cabin was a great size with lots of storage areas. Really enjoyed the balcony when there wasn't another ship parked along side of us. This happened a couple of times and it prevented us from using the balcony because of the lack of privacy. It certainly curtailed your view. The staff worked very hard and treated you royally. The excursions were the highlight of the cruise. We saw so many interesting things at each stop. They were organized well. Kudos to the Cruise Director, Alex. The dinner dining experience was disappointing. We expected more considering it was a luxury cruise and the price we paid. The servers work very hard but they need more of them. As soon as a passenger sits down he/she should be acknowledged and served. Sometimes we had to wait for a while for the server to give us water/menu/wine, etc. We shouldn't have to wait and certainly not ask for anything. The food variety was disappointing for a luxury cruise. The portions were small as well. The server would ask if you wanted bread and you would be given a small piece from a basket. The bread basket should be put on the table when you arrive. This would alleviate some extra work for the server as well. Are they rationing the bread? Lunch and breakfast were generally buffet style with a good variety of food items. There should be more interactive activities in the evening for the passengers who wish to participate. On the second last night of the cruise we had a music trivia game along with a Disco night, all on the same evening. I personally think people were starved from the lack of entertaining activities. River cruising is becoming popular with a variety of age groups. It's not just tor the 50+. Scenic should modify their evening entertainment programs. We will not travel Scenic again. But saying that I did enjoy the trip as it was a different experience for us. However, it didn't meet our expectations. I hope Scenic looks seriously at these reviews because many people are giving the same suggestions for improvement. Read Less
Sail Date July 2019
We were told by friends how great the service and overall experience was. It lived up to what we were told. The staff was ready to help and even went out of there way to make the trip enjoyable. It was very nice to have everything included ... Read More
We were told by friends how great the service and overall experience was. It lived up to what we were told. The staff was ready to help and even went out of there way to make the trip enjoyable. It was very nice to have everything included in the price. I have been with other tour providers and it seemed that there were always hidden costs, but not with Scenic even the tipping was covered. The port talks were very informative and helped with making each day go smoothly. The cabins were clean and well thought out. The shower was great and the pressure of the water was better then home. (I was in the navy and boat water press isn,t always great). Dinning was fantastic with every day having a good selection and the dinners being out standing with the quality. On board entertainment and activities hit the mark for the audience. Read Less
Sail Date July 2019
Found a great deal on Travel Zoo and have always wanted to do a river cruise. We were also looking for a special holiday to celebrate a 50th Birthday, and 20th and 31st wedding anniversary. The crew was great always on hand to meet every ... Read More
Found a great deal on Travel Zoo and have always wanted to do a river cruise. We were also looking for a special holiday to celebrate a 50th Birthday, and 20th and 31st wedding anniversary. The crew was great always on hand to meet every need - butlers, massage therapist, hairdresser, dining room waiters everyone was great. Loved having the room cleaned twice a day and getting laundry done was a great bonus. Alex’s port talks were helpful, wished we could have had them written out in case you were running late getting ready for dinner. Would have also liked to have had alternate times for dinner but understand why the same timing for all. The night at Table La Rive was really good food and wines were great. Good balance of excursions and time on the ship, appreciated that the excursions didn’t take all day and that they only lasted for a morning or an afternoon with free time. Read Less
Sail Date July 2019
My wife and I had never taken a river cruise before and were somewhat apprehensive. We need not have been. From start to finish our Rhine Highlights cruise on the Scenic Opal from Amsterdam to Basel was a thoroughly enjoyable experience. ... Read More
My wife and I had never taken a river cruise before and were somewhat apprehensive. We need not have been. From start to finish our Rhine Highlights cruise on the Scenic Opal from Amsterdam to Basel was a thoroughly enjoyable experience. Our cabin was spacious and very comfortable. The shore excursions were well planned generally taking up the morning while in the afternoons we cruised the Rhine. The shore excursion options catered to a range of interests and capabilities and we were disappointed only once. On board, the meals were excellent (and especially the two special invite dinners). I ate fish most nights for dinner and the fish was delicious and invariably cooked perfectly. One of the reasons we chose Scenic over Viking were recommendations based on the quality of the food and wine and the all-inclusive nature of the fare. On all counts, Scenic would be difficult to beat. The wine and liquor choices were varied and of high quality. Our butler, Sirjan was exemplary and we were very pleased with the attention that we received form Robert at the bar and Milan in the dining room. As for Andreea the Tour manager, Liz and I cannot say enough; she was superb. We are already looking at another Scenic cruise for next year, 2020. Read Less
Sail Date July 2019
Embarkation went smoothly although we didn't embark from Basel but from Bruisach, and we had to wait at the airport a while because an abandoned piece of luggage caused the airport lock down. The ship was spacious and airy, and ... Read More
Embarkation went smoothly although we didn't embark from Basel but from Bruisach, and we had to wait at the airport a while because an abandoned piece of luggage caused the airport lock down. The ship was spacious and airy, and the cabin comfortable with the balcony in use all the time, which made it seem even more spacious. Dining was good. We always used the main dining area, and enjoyed the alternate menu option on a couple of occasions. The Table La Rive was exceptional and the Portabello restaurant was also good. We thought the chefs were exemplorary, working in such a small space, and we had never tasted lamb chops like it ever! We enjoyed the musical interludes both on board and the special event in the baroque palace. Then we made friends in the bar afterwards, dancing the night away. Service was exceptional, the staff were all friendly, professional, and attentive. All areas of the ship were exceptionally clean. Also the turn down service when the cabin had its second cleaning of the day was excellent. We enjoyed the shore excursions, we usually chose the guided walking options to get to know the town we were staying in, and the Mercedes Benz tour was mind blowing! We did think the tours were a little short, and there could have been an afternoon option, but also enjoyed the time to relax on the balcony. Read Less
Sail Date July 2019
I went to an information session and decided to book. They lived up to my expectations. Everything was organized and the staff was exceptional. One disappointment was that we did not start our cruise in Switzerland as planned. We ... Read More
I went to an information session and decided to book. They lived up to my expectations. Everything was organized and the staff was exceptional. One disappointment was that we did not start our cruise in Switzerland as planned. We were bussed right to another port and were not informed prior. The cruise line should have given us an explanation prior to the trip but did not. We therefore did not see any of Switzerland. The cruise director could have been a bit friendlier on the one on one basis. Dining staff were excellent, mainly Zoran and Nikolai. The room attendant did a fantastic job. Monica in the bar area was superb. Wonderful vacation and it was just as they say in the brochure....out of a fairytale. I would recommend Scenic to anyone. The fact that everything is paid up front and organized from the beginning was a big relief. One thing I did notice was that they did not have any music on the sundeck or any entertainment during the day such as a large chess board to pass the time and have some fun while in between ports. Read Less
Sail Date July 2019
We recently cruised on the SCENIC Opal on the Rhine from Basel to Amsterdam. This was supposed to be a ‘luxury’ cruise. Last year, we had a fantastic experience cruising the Douro River on their Evergreen ship. We couldn't ... Read More
We recently cruised on the SCENIC Opal on the Rhine from Basel to Amsterdam. This was supposed to be a ‘luxury’ cruise. Last year, we had a fantastic experience cruising the Douro River on their Evergreen ship. We couldn't fault anything. All the staff were professional, courteous and friendly. We thought the Scenic Luxury Cruise would be equal or better, but we were wrong. In our opinion, the Evergreen cruise rated 5 star ... the Scenic cruise 4 star. A number of the staff were unprofessional, and were trying too hard to be funny. When I asked if the sandwiches at the bar could be toasted, a straight faced "NO" is not the answer I wanted to hear, followed by "just kidding!" Also, at dinner when I asked if I could have a glass of wine, "No we don't have any" wears thin over time. Staff mucking around with each other in front of customers also wears thin, especially this incident: Female bar worker prodding and annoying a male bar worker who was trying to serve me. Eventually, he got tired of her and said "talk to the hand". She replied with "talk to the finger" (holding up her middle finger!) Not what I expected to see on a so called ‘Luxury Cruise’! Early one morning, I left 4 shirts to be ironed only (no washing). When they hadn't arrived by 6pm I called and they were delivered to my cabin a few minutes later. They must have used a cold iron, because they were still creased! One night, I ran out of orange juice in the bar fridge and asked for more. I was promised a carton instead of a small bottle ... the juice never arrived. One morning I overheard a man asking the tour manager what port we were in. She sarcastically replied "you would have heard that in the Port Talk". He said he wanted a card with the port address because he was going on shore and wanted it in case he couldn't find where we were later that evening ... but she reacted before he finished his question. The barman was adding tap water to tall drinks (Mojitos, Midori Splice etc). When I sent a letter of complaint to SCENIC, I was told they are supposed to top up with sparkling water or lemonade … not tap water. Why aren't the bar staff trained properly? I've said it before, and I'll say it again ... this is supposed to be a luxury cruise! I realise maintenance has to be carried out during a cruise, but first impressions are lasting impressions, so seeing a letter missing from the SCENIC OPAL sign on the side of the ship wasn’t a good look! It was fixed, but a few days later another letter was missing! A number of passengers were rolling their eyes at dinner each night when served half a bread roll. Were we on rations?! Also, the lettuce/tomato/fetta/olives salad served for starters was pitiful and any half decent restaurant or café would be embarrassed to serve it. It doesn't take much effort to come up with a simple, yet tasty salad ... e.g. rocket lettuce/pear/walnuts/pomegranate topped with a sprinkle of shaved parmesan. We paid a lot of money for this cruise, and expected quality ingredients, not limp lettuce. The food in general was good, but the food on the Evergreen Douro cruise was better (and the food on Celebrity ocean cruises is far superior). The cabin was very comfy and roomy, but it would have been nice to find a complimentary toothbrush and toothpaste in the bathroom. When I asked for one, I was told they didn’t have any. To their credit, the bed was fabulous! Also, the shower was great. On the last day, I tried to submit the electronic cruise survey using the screen/keyboard in the cabin, but it wouldn’t allow it. I also tried on my mobile phone, but it quit before I could complete the survey (it closed just after giving comments on Room Service). The same thing happened when I used one of the ship’s iPads (it also closed just after the Room Service question). When I told the woman on the desk, she just shrugged her shoulders … didn’t offer any explanation or solution. Very poor customer service. After speaking to some other people on the cruise, we found we weren’t the only ones with complaints about staff. I am curious to know if anyone else was unable to complete the electronic cruise survey. Read Less
Sail Date July 2019
Scenic was superb in every respect. Service was exceptional --- crew could not have been more attentive. The accommodations were excellent -- better than most hotels that we have experienced around the world. Amazing attention to detail ... Read More
Scenic was superb in every respect. Service was exceptional --- crew could not have been more attentive. The accommodations were excellent -- better than most hotels that we have experienced around the world. Amazing attention to detail with the passengers/customers in mind at every turn. The food was remarkable ...variety, presentation, quantity, were well thought through. We really appreciated the all-inclusive nature of this trip - a positive with Scenic. Nice diversity of clientele: age, gender, country of origin. Was not just a gathering of rich geriatrics that characterizes too many "luxury" cruises. We thought one of the more subtle, but outstanding aspects of this ship was how well the staff/crew interacted with one another, got along, and were collegial. There really was an atmosphere created that made the cruise a delightful and restful experience. It was evidence of a well-run and quality operation. Plenty of flexibility on the shore excursions. Tour director was outstanding ...really knew her stuff. The schedule and operations went off without a hitch. Overall, this could not have been a better experience. Definitely a 5! Read Less
Sail Date July 2019
My husband was drawn to the cruise because his college alumni was a sponsor and we were happy to learn that many other college alumni groups were aboard, all of which were very interesting to talk to and we very much enjoyed meeting new ... Read More
My husband was drawn to the cruise because his college alumni was a sponsor and we were happy to learn that many other college alumni groups were aboard, all of which were very interesting to talk to and we very much enjoyed meeting new people. We enjoyed the fact that there were only a little over 150 people on the cruise, which made it much more enjoyable to us than the larger cruise ships of 2000 or more people on board. While we enjoyed the variety of shore excursions offered, some of the descriptions were not clear enough to address the time and distance involved requiring a coach ride to get to the destination. Also, several of the older people on board required canes or walkers and had difficulty navigating the uneven cobblestone streets, long walks from the ship to the coach and I felt they should have been advised of the difficulties they would have beforehand so they could have made another choice or just stayed on board. Dining was excellent; ALL crew members were well spoken, efficient and pleasant to be around at all times. Our cruise director, Andrea, was wonderful; competent, efficient, friendly and outgoing and and excellent cruise director. We will definitely go on another river cruise and hope to find one in the USA to see more of our own country! A. Piland Read Less
Sail Date June 2019
This cruise was from Basel to Amsterdam. Unfortunately, a Viking ship had hit a lock and the Opal had to end the previous journey in Strasbourg, so that is where we caught the ship. Emails were immediately sent to inform us that our pick ... Read More
This cruise was from Basel to Amsterdam. Unfortunately, a Viking ship had hit a lock and the Opal had to end the previous journey in Strasbourg, so that is where we caught the ship. Emails were immediately sent to inform us that our pick up and transfers would happen as planned only we would be driving to Strasbourg from Zurich and not Basel. Once on the ship we were escorted to our room. Within 30 minutes I was invited to go talk to the chef about my allergies. All week I received menus in the morning for lunch and dinner where I could select my food and they would prepare it for me without my triggers (peppers). On a tour of the galley I saw my picture on the wall with a not about the allergy and to watch if I sat in their area. All the waitstaff was aware at every meal and let me know it. I have never had that kind of treatment on any other cruise. The excursions were varied in terms of interest, length and physical difficulty. Bikes were available for those daring to ride them. Night time entertainment was very good. The Cruise Director, Yvonne, was beyond helpful and professional. There was not one staff person who spoke anything but English when guests were around and all were obviously helping each other get work done if they had free time. The cleanliness was outstanding not just in our cabin but all over the ship. Our private transfer at the end to the Amsterdam airport was a Mercedes Benz limo- we were expecting a taxi. The whole cruise far exceeded our expectations. Read Less
Sail Date June 2019
This was our first cruise ever. We had very high expectations based on what we heard about Scenic cruises and we can say that Scenic far exceeded these already high expectations. The food was excellent, the attention to even the smallest ... Read More
This was our first cruise ever. We had very high expectations based on what we heard about Scenic cruises and we can say that Scenic far exceeded these already high expectations. The food was excellent, the attention to even the smallest detail was outstanding, the staff was excellent, friendly, always smiling and ready to help. We especially appreciated our cruise director, Yvonne! Here enthusiasm was contagious, and her port talks each day were very helpful. The tours were extremely well organized, not too long and had wonderful, knowledgeable tour guides. We especially enjoyed the Heidelberg tour and the Amsterdam canal tour. Even though there was a slight hiccup due to a malfunctioning lock (out of Scenic's control), the Scenic team worked through it seamlessly. We were impressed. We highly recommend Scenic to anyone. We will definitely cruise with them again! Thinking of either the Prague to Budapest or a France cruise. Read Less
Sail Date June 2019
This was our second Scenic cruise "Girls Trip". We chose this particular route to see some of the highlights of the Netherlands and Germany. The itinerary was excellent and our choices of the tours each day was plentiful. We ... Read More
This was our second Scenic cruise "Girls Trip". We chose this particular route to see some of the highlights of the Netherlands and Germany. The itinerary was excellent and our choices of the tours each day was plentiful. We each chose according to our own interests and often ended up on different day tours. Having done a Scenic tour two years ago, we knew we could expect top notch accommodations, food and service. We love the attention to detail that Scenic has for each of its guests. We enjoyed the small pool on the sundeck as well as the saltroom and I loved the ebikes - I did both the ebike tour offered and again used an bike on free time one afternoon. Our meals were always delicious and so well presented. There were many options for dining if you opted not to have the choices offered each evening. The staff were the best! We always had the feeling that Scenic treats their employees very well as the staff from the maids to the butlers and servers as well as the nautical team all seemed very happy in their positions and eager to help guests in any way. Read Less
Sail Date May 2019
Because we saw the cruise on Getaway and wanted to see the Christmas lights and markets of Europe. This was our first ever cruise and it will certainly be hard to top. Scenic thought if everything. Everything on this cruise was well ... Read More
Because we saw the cruise on Getaway and wanted to see the Christmas lights and markets of Europe. This was our first ever cruise and it will certainly be hard to top. Scenic thought if everything. Everything on this cruise was well organised especially free choice excursions. Nothing seemed to trouble the staff and they were excellent and helpful. The dining facilities and food were excellent and if anyone went hungry well that was their fault. The butler service was excellent as well, all staff made our first cruise that much more enjoyable. The only downside I would say was the dress standards. The A-Z booklet in the cabin recommended that no shorts were to be worn in the dining room and it was preferable for men to wear jackets to dinner. Very few of the guests took notice of this. Some even wore baseball caps in the lounge and dinning area, which to me is not the place for these items. Read Less
Sail Date December 2018
Scenic cruise was on our bucket list for quite a while and we have no regrets for choosing to sail with Scenic during the Christmas period. Great itinerary was provided for the 7 days and the last minute substitute the city of Obernai was ... Read More
Scenic cruise was on our bucket list for quite a while and we have no regrets for choosing to sail with Scenic during the Christmas period. Great itinerary was provided for the 7 days and the last minute substitute the city of Obernai was simply gorgeous, passing the Alsace region and it’s small towns was like stepping into a winter fairitale. Cruise director Yvonne was phenomenal her knowledge of the region and her adventurous spirit was greatly appreciated hotel manager Djordje and staff were great and went above and beyond to meet our expectations. Our last dinner at Portobellos was excellent as was the chef. The cabin was spotlessly clean and spacious ,the view from the cabin was beautiful . crystal dining restaurant manager Gianni was were very attentive and knowledgeable as were the wait staff. Well done and thank you for the wonderful and memorable 7 night stay. Thanks Read Less
Sail Date December 2018
Because it was advertise as a luxury cruise with 5 stars all inclusive beverage offer....and we like to stay in the same room for 2 weeks and not relocate our luggage (4 times in this cruise !) We chose a Royal Panamera Suite and we ... Read More
Because it was advertise as a luxury cruise with 5 stars all inclusive beverage offer....and we like to stay in the same room for 2 weeks and not relocate our luggage (4 times in this cruise !) We chose a Royal Panamera Suite and we had the same food and beverage as others in a different deck Notice of low water was send by email the day of departure after we had inquire 2 weeks before and everything was supposed to be ok Hotel in Budapest was not as we were told. We were supposed to have a Premium Deluxe suite as confirmed by Scenic Under expectation....ordinary wine, no more Maccallen after one day, food was serve too fast, dining room like a cafeteria with bright lights, etc.. Had to change ships 3 times Pearl, Opal and Amber Service was not equal on every boat Did not see the Butler or inadequate On the Amber the waiter was impolite ....throw fork and knife on my table the last night, nearly agressive Guided tours were very limited to a walk in the city and no visit except for Melk and Wurzburg Read Less
Sail Date October 2018
Scenic Opal Ratings
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