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Sail Date: May 2019
This was our second Scenic cruise "Girls Trip". We chose this particular route to see some of the highlights of the Netherlands and Germany. The itinerary was excellent and our choices of the tours each day was plentiful. We ... Read More
This was our second Scenic cruise "Girls Trip". We chose this particular route to see some of the highlights of the Netherlands and Germany. The itinerary was excellent and our choices of the tours each day was plentiful. We each chose according to our own interests and often ended up on different day tours. Having done a Scenic tour two years ago, we knew we could expect top notch accommodations, food and service. We love the attention to detail that Scenic has for each of its guests. We enjoyed the small pool on the sundeck as well as the saltroom and I loved the ebikes - I did both the ebike tour offered and again used an bike on free time one afternoon. Our meals were always delicious and so well presented. There were many options for dining if you opted not to have the choices offered each evening. The staff were the best! We always had the feeling that Scenic treats their employees very well as the staff from the maids to the butlers and servers as well as the nautical team all seemed very happy in their positions and eager to help guests in any way. Read Less
6 Helpful Votes
Sail Date: December 2018
Because we saw the cruise on Getaway and wanted to see the Christmas lights and markets of Europe. This was our first ever cruise and it will certainly be hard to top. Scenic thought if everything. Everything on this cruise was well ... Read More
Because we saw the cruise on Getaway and wanted to see the Christmas lights and markets of Europe. This was our first ever cruise and it will certainly be hard to top. Scenic thought if everything. Everything on this cruise was well organised especially free choice excursions. Nothing seemed to trouble the staff and they were excellent and helpful. The dining facilities and food were excellent and if anyone went hungry well that was their fault. The butler service was excellent as well, all staff made our first cruise that much more enjoyable. The only downside I would say was the dress standards. The A-Z booklet in the cabin recommended that no shorts were to be worn in the dining room and it was preferable for men to wear jackets to dinner. Very few of the guests took notice of this. Some even wore baseball caps in the lounge and dinning area, which to me is not the place for these items. Read Less
1 Helpful Vote
Sail Date: December 2018
Scenic cruise was on our bucket list for quite a while and we have no regrets for choosing to sail with Scenic during the Christmas period. Great itinerary was provided for the 7 days and the last minute substitute the city of Obernai was ... Read More
Scenic cruise was on our bucket list for quite a while and we have no regrets for choosing to sail with Scenic during the Christmas period. Great itinerary was provided for the 7 days and the last minute substitute the city of Obernai was simply gorgeous, passing the Alsace region and it’s small towns was like stepping into a winter fairitale. Cruise director Yvonne was phenomenal her knowledge of the region and her adventurous spirit was greatly appreciated hotel manager Djordje and staff were great and went above and beyond to meet our expectations. Our last dinner at Portobellos was excellent as was the chef. The cabin was spotlessly clean and spacious ,the view from the cabin was beautiful . crystal dining restaurant manager Gianni was were very attentive and knowledgeable as were the wait staff. Well done and thank you for the wonderful and memorable 7 night stay. Thanks Read Less
4 Helpful Votes
Sail Date: October 2018
Because it was advertise as a luxury cruise with 5 stars all inclusive beverage offer....and we like to stay in the same room for 2 weeks and not relocate our luggage (4 times in this cruise !) We chose a Royal Panamera Suite and we ... Read More
Because it was advertise as a luxury cruise with 5 stars all inclusive beverage offer....and we like to stay in the same room for 2 weeks and not relocate our luggage (4 times in this cruise !) We chose a Royal Panamera Suite and we had the same food and beverage as others in a different deck Notice of low water was send by email the day of departure after we had inquire 2 weeks before and everything was supposed to be ok Hotel in Budapest was not as we were told. We were supposed to have a Premium Deluxe suite as confirmed by Scenic Under expectation....ordinary wine, no more Maccallen after one day, food was serve too fast, dining room like a cafeteria with bright lights, etc.. Had to change ships 3 times Pearl, Opal and Amber Service was not equal on every boat Did not see the Butler or inadequate On the Amber the waiter was impolite ....throw fork and knife on my table the last night, nearly agressive Guided tours were very limited to a walk in the city and no visit except for Melk and Wurzburg Read Less
3 Helpful Votes
Sail Date: October 2018
You can really judge a company by the way they handle a difficult situation. My experience, and others, on this trip was that Scenic handled this absolutely terribly and conducted the tour at the most cheapest cost possible to themselves. ... Read More
You can really judge a company by the way they handle a difficult situation. My experience, and others, on this trip was that Scenic handled this absolutely terribly and conducted the tour at the most cheapest cost possible to themselves. They didn’t deliver a luxury experience, even though they still had the opportunity and facilities to do so, instead they provided terrible service with really cheap food (often buffets) and really cheap wine. I thought after their 16 million dollar class action case they lost last year that they would have improved their service, but they have obviously learnt nothing from past mistakes. We were advised by email on 19th October (5 days before our cruise, and we were already in Europe) that we would have to do land arrangements for four nights before joining the Scenic Jewel (instead of Scenic Opal) in Regensburg on 28th October. We were not advised of an option to cancel the tour. We were then emailed on 22nd October advising which hotels we would be staying at. Still no option to cancel. On the 24th October in Budapest we met our Tour Director, and was given an update on the trip. At that stage we found out that there were 109 people booked for this cruise but only 65 showed up in Budapest and 44 people cancelled and didn’t travel. After speaking with people on the tour we found out that scenic contacted some people before they left Australia and gave them an option to cancel, and didn’t bother to contact other passengers at all (including us, except for an email advising a change to the itinerary, but not advising any option to cancel). We were informed that the river was the lowest in over 100 years by the tour director, so obviously scenic knew well in advance that this trip was going to be affected and yet we were not advised. Looking at reviews of previous scenic passengers that cruised this itinerary this year, there were many disruptions, so scenic should have advised us well before we left Australia and given us an option to cancel like they did for only select passengers. We totally understand that scenic can not help the water levels being so low that they can’t operate the cruise at certain sections of the river, however, they knew the river conditions well in advance of the cruise as they’d had problems all summer. They should have given everyone, not just a select few, the option the cancel before leaving Australia. I wonder if they went ahead with this cruise because they had a travel agent famil group booked on this cruise? I telephoned and emailed Scenic in Australia from Budapest, after our tour briefing, however they were not of any help at all and just gave a generic reply to claim for compensation when we return home. Rather than going into a long letter, I’ve itemised below the terrible experience that we had from Scenic considering that Scenic has advertised this “Luxury River Cruise” as an all inclusive (spirits, wines, soft drinks, tea, coffee and mini bar), with anytime dining. - we were advised in writing by the tour director that we were allowed up to two glasses of wine, beer or soft drink with dinner and one glass with lunch during the first four days of our trip which was conducted by land (hotels and buses) - Even though scenic had the access to provide spirits, wine, coffee, tea, afternoon tea...etc at the hotels we were staying at, scenic would not include this for us and we were told we would have to pay for these ourselves. - The quality of the buffet food and wine we received at the hotels was of a very poor quality. The food was like something you’d get at an RSL club and the wines were really cheap and nasty. We stayed at very nice hotels, but received the cheapest quality of food and wine. - We finally boarded the scenic jewel in Regensburg, on 28th October. - We were onboard the ship for 10 nights. During this time, there was no anytime dining in the crystal dining room (as advertised by scenic) instead we were restricted to sometimes late dining times and the waiters were always in a hurry to get us fed and out of the restaurant. - Portobellos was only open 2 nights out of the 10! Why?? - For 8 out of 10 nights on the cruise there was only one dining option, and that was a fixed time, which is totally opposite to what scenic advertise. - There was absolutely no drinks or food service on the top deck during the entire cruise, which is completely the opposite experience of friends who have done this cruise before. I know there was part of the cruise when the top deck was closed when going under bridges, but we received no service there at all the entire cruise. Even when we docked in Amsterdam, we saw Viking and Avalon ships beside us serving their passengers drinks and food on their top decks.....our ship was completely dead in atmosphere and service. - The food quality on the ship was very “hit and miss”. Sometimes the food was very nice, other days they food was just terrible and quite often cold. - The cakes in the river cafe were a generic shop bought cake that was often stale by being cut and left in the display cabinet. - We were never offered a packed picnic lunch, as advertised by scenic, if we didn’t want to do an organised tour and just do our own sightseeing. - The entertainment onboard the ship was really amateur and something you’d expect on a budget cruise, not a luxury cruise. Read Less
Sail Date: October 2018
This was our trip of a lifetime to enjoy the scenery, the people, the culture, the history and the food in a relaxing worry-free way. The crew on the Opal were a spectacular lively and charming group. The crew on the Pearl was charming as ... Read More
This was our trip of a lifetime to enjoy the scenery, the people, the culture, the history and the food in a relaxing worry-free way. The crew on the Opal were a spectacular lively and charming group. The crew on the Pearl was charming as well but more reserved. We had an exceptional cruise activity director "J-J" who went above and beyond to make this cruise special for everyone while having to deal with the low levels of the rivers and changing ships. He made sure the transitions went smoothly and everyone was treated with utmost respect. It may have been a nightmare to organize new visits and make sure the travelers were satisfied. Service was excellent in the dining rooms and the choice of menus were appetizing and of perfect proportions. Ports and shore excursions were made interesting with knowledgeable guides and time to explore the areas was just the right length of time. The change of ships from the Opal to the Pearl was a surprise but again, JJ the cruise director made arrangements for a pleasant change over. The new crew was a little surprised to see us but we felt well received and they were as charming as the crew of the Opal. Things went really smoothly with the both crews and the trip was just so splendid. Read Less
Sail Date: September 2018
Heard good reviews plus family/friends already booked. The staff was terrific. From Beate-cruise organizer to wait staff of GEORGE, JANKO, BRANISLOV and MARISIO. To Maria room attendee. They were all courteous, friendly, attentive and ... Read More
Heard good reviews plus family/friends already booked. The staff was terrific. From Beate-cruise organizer to wait staff of GEORGE, JANKO, BRANISLOV and MARISIO. To Maria room attendee. They were all courteous, friendly, attentive and just plain NICE people. Always served us with patience and a smile. They were the best part of our trip. The crew was also terrific in the smoothness of our journey. I would suggest snacks for the tables in the bar area as I went and bought my own chips and peanuts. Needless to say 2 days later snacks were served with our beverages. Pringles just didn't do it for us. MISS VICKIS CHIPS would be a great idea. Most of the tours were informative. The least favorite was Cologne. The tour guide spoke to long and really nothing to see except the church. Food was delicious. The cooks etc work very hard. The back drop of what the whole ship does is incredible. From Captain and crew to sous chef is amazing. GTEAT JOB Read Less
2 Helpful Votes
Sail Date: September 2018
We are first time vacationers with Scenic and we wouldn’t hesitate to book with them again. Since riverboat cruising is new to us, we relied entirely on Scenic to book our flights, provide airport transfers and tours. They did not ... Read More
We are first time vacationers with Scenic and we wouldn’t hesitate to book with them again. Since riverboat cruising is new to us, we relied entirely on Scenic to book our flights, provide airport transfers and tours. They did not disappoint. We did the Rhine Highlights 8 day Cruise from Basel to Amsterdam on the Opal, their newest riverboat built in 2015. Of note, the hull of this ship is designed to travel in both low and high water levels when other boats would not be able. Deluxe Cabin #208 is well appointed with all the comforts of home, only scaled down because after all, this is a boat! We had no problems sleeping comfortably. We were very impressed with the shower pressure and the various spray selections provided. The boat/ship is contemporary in design and decor with space for everyone. Besides the view on the top deck, covered areas with loungers, chairs and tables, a running/walking track and small pool, this space is a great gathering place to meet new people while taking in the sights. Dining buffet or a la cart, the menu choices will not disappoint. Everything including the recommended wine/food pairings is thought of for your dining experience. You will not be able to escape adding on some weight. The arranged tours are well thought out and planned. You only need to ask questions, make a choice, show up and leave the rest to them. Last but not least, the staff. Everyone on the ship is there to make your time with them THE BEST!!! I cannot single out any of them as they were all very attentive, friendly and a good reason to cruise with them. We plan on booking with Scenic again. Read Less
2 Helpful Votes
Sail Date: September 2018
This was our first cruise (river/ocean). We wanted the best and were to understand Scenic Tours was the best (all inclusive/luxury). We selected a deluxe suite on the Diamond Deck. The cabin was acceptable, clean compact with great ... Read More
This was our first cruise (river/ocean). We wanted the best and were to understand Scenic Tours was the best (all inclusive/luxury). We selected a deluxe suite on the Diamond Deck. The cabin was acceptable, clean compact with great housekeeping services. The dining aboard was very good with a wide selection of items. The Cruise Director and most of the staff were excellent. The excursions were acceptable - although our hike through the Black Forest was simply a walk up the driveway alongside a vineyard to a farm to have Black Forest cake - no sign of a Black Forest. The Butler service Scenic describes was non-existent. Our 'Butler' never introduced himself, showed us to our cabin or had any interaction with us. After talking to other passengers I learned where the card was to order coffee in the cabin in the morning. The special dinner they describe as: Table La Rive was nothing better than a regular dining room dinner. There was a table assigned at the back of the dining room, we were not even seated at that, since the table was occupied by 10 friends that wanted to sit together. The food not special, the sommelier had taken (?) the basic wine course. The food: I do not need to be told what an 'amuse bouche' is, but they should look up the definition; after being asked how I wanted my beef cooked - I was told it would be med-rare, why ask?; the meat was tough. I think the biggest disappointment was the balconies with the special windows. There was no need for them. The view for most of the trip, except 2 days, was non-existent. We were either facing an industrial park, a dirty brick wall (see photo) or were tied up to another boat (we embarked by walking through a Viking ship) - you could actually touch the windows of the other boat without leaning over the side. The cabin felt like a tomb. It will be a long time before we consider cruising. I will definitely ask more questions, although Scenic does not like to get specific on details (so how can you ensure what you will see out your cabin windows?). Probably will not choose Scenic again. Read Less
Sail Date: September 2018
Overall, we satisfied with the experience. The staff were very friendly and helpful. Liked the variety of the shore excursions. Lots of walking though. We found the tailormade device was super helpful especially going out with the ... Read More
Overall, we satisfied with the experience. The staff were very friendly and helpful. Liked the variety of the shore excursions. Lots of walking though. We found the tailormade device was super helpful especially going out with the group. the size of the cabin was good and we were in deluxe balcony suite. The way the closet organized was very spacious and could store lots of things. The entertainment and activities on the boat cannot compare with ocean cruise due to the limitations of the space. The wifi service was great which let us able to keep in touch with our friends and share our experience. If it's the first time to travel Europe, having the land tour was suggested. The scene was beautiful and we took lots of pictures. The hotel in Zurich was fantastic. As for the embarkation and disembarkation, the process was smoothly and well-organized. We would recommend Scenic. Read Less
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