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1 Helpful Vote
Sail Date: August 2017
My husband and I and another couple sailed on this trip for our anniversaries. Unfortunately my luggage did not make it to our destination. As soon as I arrived on the ship, I advised the cruise director and he immediately started to ... Read More
My husband and I and another couple sailed on this trip for our anniversaries. Unfortunately my luggage did not make it to our destination. As soon as I arrived on the ship, I advised the cruise director and he immediately started to track it down. Only had the clothes I traveled in but luckily the airline gave me a t-shirt so I could alternate tops until we got to a port where I could shop. I found out later that the ship had shirts that I could purchase. It would have been nice for them to tell me that or give me one. To add to the disappointment of not having my luggage, our friends missed the whole first day of the trip due to the airlines. Avalon was not helpful with getting them to the ship even though they booked the airlines. When they finally arrived in Basel they were to,d they would have to pay the transportation to the ship which was now at the second port. Problems aside, the food, the ship, the crew and the cruise director were wonderful. The ship is beautifully decorated with wood and granite, the bedding is very comfortable and we slept very well. The crew was so much fun, even the captain was fun and friendly. Shout outs to Justas, Petru, Lucia, Nicolette, Madelin, Sorin, Danny, Daniel, Hendrik and more. The tours that were included were fun and informative. There were other tours that you could pay for that were also nice. The entertainment is minimal; piano player/singer at night. One evening we had local entertainment come on board. They were very good. The trip was wonderful. I would not hesitate to do a river cruise again and I would consider Avalon. Read Less
2 Helpful Votes
Sail Date: July 2017
We are UK residents and live about 30 miles from London. We wanted a 7-day cruise with not too far to travel, so went for 7-days Paris to Normandy & return to Paris. Used Avalon last year on the Rhine and it was great. We ... Read More
We are UK residents and live about 30 miles from London. We wanted a 7-day cruise with not too far to travel, so went for 7-days Paris to Normandy & return to Paris. Used Avalon last year on the Rhine and it was great. We travelled by air then, not our favourite these days but it was good from Heathrow to Zurich and return. This year we opted for Eurostar as our only previous experience, a short break to Lille, was good. This time it was a disaster, we missed our train by 2 minutes, as the security/passport control queue was massive. (Sat. morning). This cost us an extra £190 to get on a train 4 hours later, in separate seats, that was the only option. Return journey was terrible, we were dropped off at a side entrance and had a massively long walk to get to the Eurostar Terminal. The economy seats were tired and uncomfortable. At the end of the journey we had a massive walk to find our pick-up driver and then another huge walk to the car park. So our advice is unless you are young and fit, avoid Eurostar. The Avalon River Cruise part was very good, service, food accommodation etc. first class. Avalon include tips as well for UK customers and offer beer, wine & soft drinks at lunch and dinner included. Read Less
5 Helpful Votes
Sail Date: June 2017
The cruise was good overall. I gave it 4 stars, as the food was just OK. We thought that the portions were smaller then expected, certainly any fish being served was minute! Also, having to be in the restaurant at a specific time was ... Read More
The cruise was good overall. I gave it 4 stars, as the food was just OK. We thought that the portions were smaller then expected, certainly any fish being served was minute! Also, having to be in the restaurant at a specific time was very different to the flexibility offered on ocean cruises. The ship was nicely decorated, very comfortable public lounges. Strongly suggest watching for the drinks receipts are correct, as we were charged for other passengers drinks, and the Avalon staff would not credit us, which was surprising. The top of the ship was very comfortable, with nice loungers to lay out. The best part of the cruise, other than visiting interesting towns, was the very pleasant ships staff, always smiling and looking like they were happy with the job. The cruise director deserves special mention, Thomas, he was in complete control of all activities and tours, and did a fantastic job. Read Less
5 Helpful Votes
Sail Date: December 2016
I chose this particular cruise because at the time I booked it, it was the only two-week river cruise over the Christmas and New Year's holidays in that part of Europe. The ship was beautiful and the cruise was wonderful. The ... Read More
I chose this particular cruise because at the time I booked it, it was the only two-week river cruise over the Christmas and New Year's holidays in that part of Europe. The ship was beautiful and the cruise was wonderful. The tours were interesting and enlightening and covered a lot of areas, some by bus and some on foot, including quaint medieval villages, wonderful cities and beautiful countryside. The food and service in the dining room were exceptional, and the on-board entertainment was, with a couple of exceptions, outstanding. One disappointment was the extremely loud (huge amplifiers in a very small space) rock band on New Year's Eve. The majority of the passengers were an older generation and didn't appreciate the ear-splitting music. A small percentage of the younger passengers enjoyed it, as did the crew, who were allowed to party with the passengers that night. But, most passengers gave up and went to their cabins early. My cabin was on the lowest deck and only had high windows as most of the cabin was below the water line. But, it was roomy, well designed, and very comfortable with plenty of storage. Unfortunately, I had a problem with only cool air flowing from my heat vent. There was a simple dial for temperature and a switch for the fan. And, according to other passengers, they were using those controls the same way I was. However, after being moved to a different cabin and still having cold air blowing out of the vent, I was more or less told that I was the problem, not the heating system, and I was instructed not to touch the controls. So, in my case, the "separate heating and cooling controls for each cabin" as shown in Avalon's brochure were useless. Because of low water level as we entered the Rhine, the passengers had to be bused to a point farther down river. However, we all knew this was a possibility beforehand, so we just accepted the reality and enjoyed the bus ride along the river. Transportation to and from the ship and airport was included in my cruise package. Unfortunately, Avalon did not schedule sufficient time between the time I was transported to the airport and my flight time. Schipohl is a very busy airport, lines for baggage check were extremely long and, by the time I made it to the counter, my flight gate had been closed, no other flights were available, and I was forced to find a hotel room in Amsterdam and get a flight the next day. Unfortunately, I lost out on my direct, non-stop flight home, plus the upgraded seat I had originally paid for. Avalon needs to adjust the transport time to assure that passengers are at the airport for the time necessary to catch their flights. Read Less
3 Helpful Votes
Sail Date: December 2016
The stops were fascinating and culturally diverse. We loved visiting all 4 countries. We felt safe and enjoyed the experience. Our favorite stops were Basel and Prague. This was mainly because we experienced the market at night. Seeing ... Read More
The stops were fascinating and culturally diverse. We loved visiting all 4 countries. We felt safe and enjoyed the experience. Our favorite stops were Basel and Prague. This was mainly because we experienced the market at night. Seeing the city lights and the decorations at night was special. We wished we could have visited every stop after dinner. The ship was comfortable and accessible. We loved having the coffee machines available throughout the day. The staff was friendly and helpful. The staff in the dining room were friendly and attentive. We wished that we could have brought our own wine on board without paying a corkage fee. The buses were comfortable. The local guides were excellent. They were friendly and knowledgeable. We could tell they loved their countries and cities. The places we visited were exactly what we expected. We would do another Christmas market cruise in a couple of years. Read Less
7 Helpful Votes
Sail Date: August 2016
My husband and I just returned from our very first river cruise on the Tranquility II. We sailed northbound on the Rhine, from Basel to Amsterdam. We stayed 4 days prior to the cruise in Switzerland, 2 nights in Zurich at the Central ... Read More
My husband and I just returned from our very first river cruise on the Tranquility II. We sailed northbound on the Rhine, from Basel to Amsterdam. We stayed 4 days prior to the cruise in Switzerland, 2 nights in Zurich at the Central Plaza Hotel and 2 nights in Lucerne at the Hotel Flora. I would highly recommend both hotels. We returned to Zurich via train, then caught the Avalon shuttle to the Hotel Movenpick to join our fellow cruisers. We then boarded buses for the hour ride to Basel to board the ship. Avalon provided a seamless transition onto the ship. Our keys were waiting for us and our luggage was delivered in less than 10 minutes. We stayed in cabin 311. It was beautiful and had plenty of storage for our clothes. The bathroom was especially nice with a good size shower. Breakfast and lunch were served buffet style. Dinner was good, but we would have liked some additional choices, Only 3 meals were available, one meat, one fish and one vegetarian. also, there were every night choices of steak and chicken. Also, there were several grill lunches served outside on the deck, in addition to several bistro style dinners a couple of nights. You had to sign up in advance for these. We thought the provided walking tours in the ports were good, plus there was plenty of time for shopping. We took 2 of the optional additional cost excursions, the Alsace wine tasting and the windmill excursion in Amsterdam. I would recommend both. There was a German dinner option in town one night but not many took advantage of it. You could go into town and to the same restaurant on your own. Avalon is known for their excellent service and we were not disappointed. All staff on the ship were friendly and eager to help. I did not feel they were overburdened as on the larger cruise ships. Read Less
12 Helpful Votes
Sail Date: June 2015
I did not know that Avalon is a part of Cosmos tours and ultimately Globus, an American Company. There were only 4 English People on the boat, the majority being American with a few Canadians and Australians. This does not matter of course ... Read More
I did not know that Avalon is a part of Cosmos tours and ultimately Globus, an American Company. There were only 4 English People on the boat, the majority being American with a few Canadians and Australians. This does not matter of course but lends a certain perspective. For example, the dress code is VERY casual.This boat is new with large staterooms and high quality fitments and toiletries etc. The tours are very well organised and the cruise director, Nancy Paredes is the best that I have come across. The food and wine is good apart from the vegetables which were mush. However our brochure mentioned a library and a shop which are non existent. The library is one shelf of books, half of which are travel guides and the shop is reception where you can buy a toothbrush. There was one nights entertainment, a trio of violins and guitar which were excellent. Other than that nothing! The lounge emptied at 10.30! This is an expensive trip and I had 2 big problems. The booking was made last September and 2 weeks before travelling, Avalon emailed us and changed the flights trying to blame KLM airline. This was untrue and it all descended into disorganised chaos. Also the brochure notified me for the first time that all gratuities are included in the cost of the trip. It does not say how much, nor can you opt out. I rang the Company who could not or would not tell me how much had been added to the cost of the holiday. Someone was supposed to ring back but never did. At the end of the cruise there were guidelines for gratuities for people who had not prepaid. These amounted to $200. Have I paid this? I don't know. Read Less
Sail Date: August 2019
We just felt processed the whole time. Very little done to make the experience on board fun or special. There was basically no entertainment except a single pianist who occasionally acted as a sort of DJ for those wanting to dance. Choice ... Read More
We just felt processed the whole time. Very little done to make the experience on board fun or special. There was basically no entertainment except a single pianist who occasionally acted as a sort of DJ for those wanting to dance. Choice of only one lounge with a bar after dinner or your cabin, that was it. We got one guest singer who was really bad and a single rock 'n roll singer for one hour. Most guests went straight to bed after dinner as there were no other options or other things to do - No effort made to facilitate meeting and mingling of guests. Food was mediocre and again, courses rushed and guests processed as quickly as possible.Our impression was that the ship was run to accomodate the staff more than the guests. The cruise director should really get another job if he really finds this one so uninspiring and tedious as it appeared that he did. Tours were mostly boring lectures by ageing ex teachers or academics. Some young tour guides but not enough. No E bikes !! only a few push bikes with very uncomfortable seats. Worst coffee from self serve machines. No pool and gym not worth visiting. Basically this cruise line seems to cater for geriatrics - average age of passengers was about 80, but even 80 yr olds like to have some fun when on holiday so more needs to be done to make the hours on board more varied and fun. Overall : very average and uninspiring experience. Upside : Nice cabin with best bed I have ever slept on. Sliding doors open up for fresh air and views of passing scenery. Great shower. Read Less
2 Helpful Votes
Sail Date: November 2018
We wanted to kick the Christmas season off right since our travel agent indicated to us that Prague would be highly decorated for Christmas, we would see a lot of Christmas markets and Europe does Christmas does much better than the USA. ... Read More
We wanted to kick the Christmas season off right since our travel agent indicated to us that Prague would be highly decorated for Christmas, we would see a lot of Christmas markets and Europe does Christmas does much better than the USA. However, Prague was not decorated much for Christmas and most of the Christmas markets had not opened yet. That was a disappointment. Some of the side excursions seemed to be a little rushed and we were only given 15 minutes to tour the large Christmas market in Vienna before the buses went back to the boat. I do not think that we go to do the full food tasting that day as well. Service on the boat was excellent. Some side excursions were excellent but out of the three river cruises with Avalon we have done, this one could have been better. Prague was a little bit of a disappointment as far as being decorated for Christmas but we enjoyed touring the city. The personnel on the boat treated us very well. Overall, we enjoyed the trip but felt a little shorted on some things as far as side excursions. The trip to the church where they sang Silent Night was way too short and you could not get into the museum that day nor the chapel. So, I am not sure why we were even taken. Food was great and my wife's wheat allergy was taken care of. Read Less
Avalon Tranquility II Ratings
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