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187 Fred. Olsen Cruise Reviews

it's my first cruise, due to i am a solo traveler. Cruise line who provided solo cabin not many choose: Fred Olsen, P & O and Cunard- Queen Mary 2. I choose Fred Olsen finally because i saw comment with Fred overall is better ... Read More
it's my first cruise, due to i am a solo traveler. Cruise line who provided solo cabin not many choose: Fred Olsen, P & O and Cunard- Queen Mary 2. I choose Fred Olsen finally because i saw comment with Fred overall is better than another two company. Lucky i have made a right choice. i am satisfied my cruise trip. Itinerary: Day 1 : Embarkation at Southampton. I am arrived the QE II Terminal around 14:00, check in and security check process was smooth, it took around 20 minutes.The Palms Cafe and Thistle Restaurant provided lunch. Day 2: Sea Day (formal night) Day 3: Aviles, Spain Day 4: Sea Day Day 5: Bordeaux, France Day 6: Sea Day (British Night) Day 7: Falmouth, UK Day 8: Disembarkation Dining: Thistle Restaurant: Main dining room. Server and manager are friendly. They knew i was suffer in sea sick, they pay attention to assistance me and talking with me. Concern and humor is a good medicine^^ Al de carte menu or set menu during lunch time. 5 course fine dining in dinner. Great foods and good services (server details mind, good manner) Main course have 5-6 choices, usually is fish, beef, british cuisine, local cuisine(the port that you visit), pasta...etc sometimes have theme buffet / cuisine. have a seafood gala buffet: crab, mussel, lobster, sushi, cheese cake, opera cake, chocolate fountain. Supervise that have a ice engraved decoration, and the water melon was engraved as a rose. Palms Cafe: cozy atmosphere. Beverage self service, have cold brewer tea and Red tea, black tea, blend (sleep ) tea. But i did not find mint tea( i thought would provided on cruise ). A chef would make omelette in the morning. Bookmark Cafe: enjoy coffee and chocolate. Shop: Due to it's a small ship, i am not expect have a lot of products. They sell Fine jewelry, costume jewelry, watch, bags , ties, causal clothes and smart causal clothes, skin care and make up products. If you forgot bring clothes you could find essential items. Entertainment: they have live music and show daily. Sometime have magic show too. I am recommend the music show- One Vision. If you love Queen- the greatest rock band in UK. You should not miss the show. Activities: Have quiz, Fit ball, pilates, Nintendo WII bowling, jewelry making course...etc. I was join the jewelry making course. Use gemstone to made a pendant. (cost ten pounds) Shore excursions: I was join a shore excursions in Bordeaux. It's a half day tour(cost 40 pounds), one hour drive to Saint- Emilion. The tour guide introduce and bring us to visit the Great wall and the Cordeliers Cloister, than have 45 minutes to explore yourself. Afterward drive back to the port at 14:00. No complaint about the tour, i wish i could stay longer time would definitely perfect. Tips: Passenger and crew are friendly, it's a small ship and not too much people. You would easily to meet people on the ship. Passenger age from 50-80, they are enjoy and insist the cruise traditional norms: to dress up at night. I am sure you would enjoy and come out the night life with Fred Olsen. Moreover, they have dance host, that's mean if you a solo traveler, don't worry about to find a partner. conclusion: Fred Olsen is a traditional cruise ship, simple stage, a few dancers and singer. BUT they do in great performance. If you like live music , i am sure you would like it. Simple is the best! Read Less
Sail Date September 2019
We boarded Boudicca at the beginning of August in Dover for her Fjords of Greenland cruise. We had booked a superior outside cabin but were upgraded to a junior suite some weeks before departure. This cabin, 5009, was at the front of the ... Read More
We boarded Boudicca at the beginning of August in Dover for her Fjords of Greenland cruise. We had booked a superior outside cabin but were upgraded to a junior suite some weeks before departure. This cabin, 5009, was at the front of the ship and was large, warm and very comfortable. The only noise to be heard was as the ship dropped anchor or used its bow thrusters. We were due to go north to Reykjavik up the west coast of Ireland but because of a severe storm in the Atlantic Captain Degerlund opted to sail the calmer waters of the North Sea. The overnight stay in Reykjavik was pleasant and having been before we chose to wander from the shuttle bus into town to visit the sights on both days. The ship sailed onto Greenland passing through the magnificent Prins Christiansund and Terssukatok to the first of three tiny ports, Qaqortoq. Here we tendered in to a small town for a wander. The following day we docked in Narsarsuag and took an excursion across the stunning bay to visit Erik the Red’s Viking ruins. Our final stop was Nanortalik, another tender port where the hospitable locals had laid on a choir in the impressive church, a kayak display and access to museum housed across many buildings. All the time icebergs floated by and the ship paused at massive glaciers en route. After returning through Prins Christiansund the final port of call was Kirwall in the Orkneys. Here we took an excursion with splendid guide, Kathleen, to Skara Brae, Skaill House and the Ring of Brodgar passing the impressive expanse of Scapa Flow on the way. Unfortunately we had no time to explore Kirwall itself as the ship was scheduled to arrive late and depart early. As is the case for out of the ordinary destinations, Fred laid on a wide range of lectures and there were the usual sea day activities. We did have one complaint: many of the public rooms were very cold, not ideal in a cold climate. However Boudicca looks good after her recent refurbishment and her crew provided excellent friendly service as always. We continue to feel that Fred’s Guest Services are the best in the business. Cruise Director Tim Spicer provided a breath of fresh air and as with the Captain was most approachable. One final point, the weather was good in all ports of call, particularly in Greenland where we able to take some stunning images. Read Less
Sail Date August 2019
Cruise was 5 nights from Rosyth to Orkney and Shetland then back again. Went with friends so a party of 4. First cruise for our friends who wanted a short one to see how they liked it and asked us to accompany them and "show them the ... Read More
Cruise was 5 nights from Rosyth to Orkney and Shetland then back again. Went with friends so a party of 4. First cruise for our friends who wanted a short one to see how they liked it and asked us to accompany them and "show them the ropes" (this was our 4th cruise with Fred. As usual the cabin, staff, service and facilities were excellent and our friends were very happy - the food in particular impressed them. Overall we all enjoyed the cruise, the food especially, well up to standards and [our] previous experience. Only niggles were at embarking at Rosyth - no facilities for disabled or people with special needs e.g. wheelchairs as at an airport. However Fred staff were great and fast-tracked my party (with 2 disabled) through when asked about this. Disembarking from ship was unusually slow and tedious allegedly due to high tide creating a steep gangway. However once again when we enquired Fred staff were apologetic and we were fast-tracked off the ship as were other disadvantaged folk. I suspect these niggles are mainly to do with the port and not Fred as Rosyth is not used much by cruise ships (maybe Fred only?) and perhaps the port considers it not worth upgrading - although legally it may be on shaky ground. I am not certain as to whether our friends would take another cruise with Fred or anyone else. If this review was on behalf of my wife and I alone the niggles would not be an issue and it would get 5 stars - we are booked again with Fred for next year... Read Less
Sail Date August 2019
Delighted to say that on this cruise the regular afternoon teas were a huge improvement on last years which were a disaster. Someone must have read my last report.Still an unacceptable waiting time for orders taken in bar sometimes, but ... Read More
Delighted to say that on this cruise the regular afternoon teas were a huge improvement on last years which were a disaster. Someone must have read my last report.Still an unacceptable waiting time for orders taken in bar sometimes, but staff worked off their feet. All crew members had very pleasant attitude and were keen to engage with passengers if encouraged to do so. Atlanrtic deck cabin was clean, roomy, bathroom/shower room was spacious with plenty of shelving and wardrobe and storage space in cabin was excellent, Plenty of public sitting areas, no need to seek a place to read or chat while at sea. We had ample time in the interesting ports to do visits and walk arounds. Wish we could have visited the Faroes on this or Norway cruise though. Wonderful destination.Wholeship was sparklingly clean and pleasant to live in for duration of trip, Only downside was the state of the public toilets on the ship, they could all do with a serious makeover.Surprising, as the cabin ones were excellent. Read Less
Sail Date June 2019
Saturday, embarkation Upon arrival in Southampton by car ABP parking met us right by the ship. The porters who unloaded us were very slick and in no time we were at arrivals then straight on board. Very efficient. We had no idea ... Read More
Saturday, embarkation Upon arrival in Southampton by car ABP parking met us right by the ship. The porters who unloaded us were very slick and in no time we were at arrivals then straight on board. Very efficient. We had no idea where to go for muster so when we heard the call asked a member of staff who pointed us in the right direction. Until then we didn’t even know what time muster would be. Whilst at muster in the Grampian dining room we saw quite a bit of food on the carpet by the wall where we were sitting. Not a good first impression. Our cabin was fine. We sailed on Black Watch a couple of years back so knew what to expect. People often moan about the plastic shower curtains on Olsen but at least you get flexible hose shower-heads, essential if you have a stoma. Only negative being our air-conditioning was extremely loud and for some reason our double bed was made up with two separate sets of sheets and duvets. Bizarre. This was rectified after the first night so no problem. Tip: If cases won’t fit under the bed ask your cabin steward to put in storage. We went to the theatre where the house performers were excellent. The house coke is not great and there was no prosecco on the all-inclusive list of drinks but the waiters / waitresses were excellent, especially considering the obstacle course of tables and chairs they have to negotiate. The stage is to the side of the ship with too slight a gradient for the seating. To a man everyone was commenting on the incredibly poor layout and two blatantly obvious problems. The revolving seats were higher than the fixed ‘sofa’ seating behind them on each level and at the very back of the theatre Olsen have crammed in extra chairs making it virtually impossible for people to walk behind trying to get further round in the theatre, and if they do they nudge people all the way around totally distracting you from the show. Tip: on Braemar you have to get in theatre earlier than you think to get a decent seat. (There are even seats behind the pillars). Sunday, at sea Lunchtime in the Grampian the ‘daily special station’ had roast sirloin and Yorkshires. The sirloin was to die for, absolutely superb, but many people were asking where were the roast potatoes? 95% of passengers British and no roast spuds. Spent the afternoon on sunbeds which would have been fantastic but for the constant grinding and smell of paint. We had all this previously on Black Watch, Olsen do their maintenance throughout the voyage. It was this night we returned to our room to be met with a note saying our Tuesday tour (through Olsen) was cancelled. Absolutely gutted. The ‘Oyster Route’ in Vigo was the tour I was seriously looking forward to. Upon enquiry it was cancelled because the tour is operated by an outside contractor so if they are a couple of people short – tough. Not impressed. Monday, Aviles ‘Daily Times’ informs us docking times have changed and we leave 1pm NOT 4pm. This turned out to be a recurring theme. So if you had booked your own tours outside Olsen that ended after 12:30pm you were stuffed. We had chosen a trip (with Olsen) to Luanco then a free walking tour of Aviles. Leaving on a coach to Luanco led us through an industrial area but Luanco was a pleasant harbour town. It was brought up many times the fact that there just wasn’t anybody around in the mornings. Literally one woman and her dog. Apparently there is a small flurry of activity in the mornings when what children there are catch their school buses but that’s about it. The young have moved away to the big towns and cities. Sad really but this ghost town has a beautiful church by the coast. We all felt a bit rushed on this trip, no fault of the tour guide, but was enjoyable. No time to shop as promised in the brochure but most places were shut in the mornings anyway. Tip: One member of our party had specific needs for toilet facilities. The only toilet was back at the bus station. There are no public toilets and most bars etc. are closed in the mornings. The local Free Walking Tour that we took on our return to Aviles was very good indeed. Tour guide being excellent. Bit of a tip for the evening. Each day in the Daily Times there is a ‘cocktail of the day’ available within the all-inclusive deal. Directly underneath that there is the days ‘after dinner drink’. Don’t get sucked in, the day’s after dinner drink is NOT included in the all included package. Misleading. Andy and Alit in the Morning Light bar were absolutely superb. The lunch ‘special’ in the Thistle was Indian themed. The food was absolutely excellent. At dinner in the evening we finally had roast potatoes. The food is generally superb but it’s a mainly British passenger ship and they cannot cook roast potatoes. Soft / soggy with a bit of brown on the outside. Really is my and many others only gripe. The food overall is first class. The ‘International Memory Man’ with his Rubik’s cubes was highly entertaining. I didn’t hear anybody that did not enjoy his shows. Tuesday, Vigo As already written our tour was cancelled so we free-styled. Explored the old quarter including the church then onto Oyster Street which I’d been looking forward to so much. Oyster Street still has the old world charm about it but unfortunately now completely commercialised. I ordered my half dozen oysters and was ushered to a table opposite belonging to a restaurant. They obviously wanted you to order drinks for the privilege of sitting there whilst the old woman who sold the oysters came over holding a stretched out 10 euro note asking for her money. The oysters are advertised as 9 euro so watch out for this ploy. Having sat down you are plagued by peddlers and gypsies. Has to be said I was sadly disappointed with taste of said oysters. They were very fresh but nowhere near as tasty compared to what is available in the UK. I since learnt from a couple of sources that these oysters do have a completely different taste, are a bit smaller and not regarded as anywhere near the best worldwide. Shame but at least I tried them and they were super fresh. We climbed the big mound which was steep but well worth it for the view and exercise. Reasonable café and toilets at the top. My wife bought quite a few items on the way back to the ship. A nice place but quite a lot of graffiti. On our return to the ship, to rub salt into the wounds there was a ‘Shore Tour Survey’ left on our bed to review our cancelled shore tour. Not a good move. Wednesday, at sea The lunch special today was pasta. Now I am not big into pasta but the whole thing was absolutely superb. Chilled out on the loungers in the afternoon but grab a towel from the changing room to lay on your lounger because of all the sweat and suntan lotion that has gone before you. Loungers are very comfortable though. Cocktail of the day much the same as yesterday’s pina colada – chi chi. Coconut and pineapple (always wedged on the glass rim) were prevalent throughout the cruises cocktails of the day. Thursday, Seville day 1 Needed an early start so went for breakfast in cabin. Need a bit more choice i.e. boiled eggs, porridge or even toast. There was nothing cooked available. We walked a couple of miles to a huge flea market. If you enjoy flea markets you’ll love this one. Thursdays only though. Followed up with a bit of shopping therapy then lunch back on board. This was a Spanish buffet on the swimming pool deck. Later that day we had booked a walking tour of Santa Cruz. What an amazing area – a must see. Friday, Seville day 2 Got up early to meet for early pre-booked tour however the ship had moved docks during the night due to forecast high winds and the narrow bridge we had to go back through. So we were first off the ship and had to wait 30 minutes for a police escort to take us to the gates which, having found someone with keys were then unlocked. We had chosen Amigo Tours for this joint early entrance Alcazar tour followed by the Gothic cathedral. Bucket list stuff. Tour guide was excellent and WELL worth the early start. Alcazar was a fabulous building full of history (a game of thrones venue as well). Having done a lot of research I knew that by doing the cathedral tour straight after there would not be a lot of time to spend in the Alcazar gardens. This proved to be the case but the tours were excellent, worth the trade-off for getting in before the crowds. Alcazar – a must do. Louisa Park opposite docking area is a nice place to chill. Leaving Seville you go back through a lock. On deck you can get right to the front of the Braemar, the perfect viewing platform but . . . going through the lock there was no visible difference between the water levels when opening the gates which caused much mirth amongst fellow shipmates. I’m guessing the tides must have something to do with this. Tried the cheeseboard again at lunchtime but exactly the same boring cheeses. Come on Olsen let’s have some variety. A big disappointment was the lack of local entertainment on board i.e. Flamenco dancers. Big problem with Olsen is if you are doing an activity and are late back missing dinner you have to wait until the Supper Club begins at 11pm. No food available between times. Saturday Cadiz We had booked a free walking tour with Cadizfornia. An excellent tour and the host Pedro couldn’t have been better. An entertaining local who knew all the history and gave great shopping / restaurant advice. Thoroughly recommended. Really liked Cadiz. The fish market has to be seen to be believed and there is a good general market. We found a very good cheap supermarket in a backstreet behind the market square. Eg. Bottles of water .15 cents each. Coming out of the port nobody initially knew which way to go, it would have been useful for a member of staff to be positioned at the exit to help people. Tip: There are colour coded lines on the roads / paths which take you different routes. We bought our duty free tobacco to take home from the duty free here. About 50 euro’s for 10 x 50gm pouches of Golden Virginia but when we were here it was cash only. A criticism from several passengers was that leaving at 3pm was too early because if you were on a tour there was not enough time for shopping or trying out the local tapas (Cadiz being the home of tapas). It also meant missing lunch. The Thistle closed at 2pm which meant a rush to the buffet which closed at 3pm. Particularly annoying because a lot of people would have liked to try the ‘Asian special’ at lunchtime. Come on Olsen, if you leave at 3pm keep the Thistle open the extra hour to feed all the people that have been rushing around trying to max the short time available in Cadiz before leaving so early. Sunday at sea Lunchtime saw roast at the ‘station’ in the restaurant. Perfect roast, Yorkshires . . . but no roast spuds. Just Cajun something or other and new potatoes. Need more veg. options was the general criticism. Lovely afternoon spent lounging on deck 8. Wind kept most away from sunbeds but there is nearly always a sheltered spot, and there was today. Tip: Good idea to put towels on the very comfy sunbeds as some were showing signs of days of sun cream and sweat. There are plenty of spares in the changing rooms near the pool. Then leave in ‘bins’ in same area when finished with. Saves carrying up and down from cabin. And drink plenty of water with your cocktails on the sunbeds. Dinnertime saw more frantic activity on the curtain front in the Thistle. Apparently since day one waiting staff have wrestled with pegs and all sorts to stop diners by the windows being blinded by the sun. It took several attempts to hold the non-drawing curtains across most of the window. Our waiters confirmed this is an ongoing and very annoying problem that could easily be resolved. Monday at sea Very unusually second day of slow service. Something amiss in kitchen apparently. The Moonlight bar is an excellent chill out / meeting area with 2 outstanding characters, Andy and Alit. AKA Brad Pitt and Angelina Jolie. Entertainment wise ‘Memory Man’ was most excellent. A £12 laundry offer appeared tonight. Actually a very good deal. Tuesday Bordeaux A very nice vibrant city with Braemar in the perfect parking spot. Again, NOT ENOUGH TIME here. Overnight should give you 2 full days, you really need them here. Leaving early morning the second day before the shops even opened was just a waste. Very hot! Again, no local French entertainment on board. Not even an accordion player. No food available on board, even the buffet was shut when we came back to drop shopping off and grab something to eat before heading out again. We had to hang around an extra hour and a half before we could eat. Wife’s note: why have only grapes with seeds and where are the strawberries and raspberries? We were treated to a spectacular natural light show from the deck early evening. Continual forked lightning flickering all around Bordeaux for a good half hour scattering all the students who meet up on the riverbanks. There was an incredibly bad reverberating noise in our cabin which continued down the corridor at night. We were forced to ring reception who obviously knew of the problem as they immediately offered an inside cabin but on the same deck so no use at all. Turns out according to bar tender the noise is caused when the (tidal) river level in Bordeaux lowers, the engine noise bounces back off the riverbank walls we are moored against. Big gripe. We had no time to do anything in morning as ship left at 9am NOT 10.30am as advised. The man at reception tried to tell me we supposed to have left at midnight! The young lady there however blamed the early departure on the tide. Tides are known years in advance. I had all the port arrival and departure times direct from Olsen HQ before we left specifically to double check private tour timings. Time in port was cut a few times. Call me sceptical but would reduced time in port equate to less expense? I only have experience of Celebrity and their advised port times were spot on every time. With Olsen if you have booked a tour using their arrival / departure times issued from HQ you could lose your tour fee if time was cut short or miss the ship. Wednesday at sea Really pleasant cruise back up river to the sea passing through a fascinating vertical lift bridge. The crew show was excellent. Barkeeper Andy’s number 2 in the Moonlight bar had an incredibly good voice but the poor guy had to sing twice, returning straight to the bar after each performance. Thursday at sea Found a lovely sheltered sunbed spot again. The Grand Gala lunch and seafood buffet was excellent as was the Cockleshell Heroes talk. Retrieved our suitcases from storage and sadly began packing. I do wonder what will happen when the current crop of septuagenarians and octogenarians who choose Fred Olsen fade away. Will the younger cruisers currently used to ‘modern luxury’ lines such as Celebrity choose Fred Olsen’s ‘traditional’ cruising on older ships as they get on in years or the more modern ‘boutique’ cruisers such as Saga? (Whose smaller ships can reach the same destinations as Olsen). Don’t get me wrong we enjoy Olsen but it is tiresome getting the smell of paint up your nose every day on the sundeck along with continuous drilling, grinding and sanding somewhere on the ship most of the time. Exactly the same experience as we had on Blackwatch. Read Less
Sail Date June 2019
Chose this cruise because of the itinerary . The fact that it sailed from Liverpool was an added bonus as we have always wanted to visit the city. We were not disappointed with our three night stay before boarding. Embarkation at the ... Read More
Chose this cruise because of the itinerary . The fact that it sailed from Liverpool was an added bonus as we have always wanted to visit the city. We were not disappointed with our three night stay before boarding. Embarkation at the cruise terminal was efficient and speedy. The car parking arrangements worked well. We had a balcony suite cabin and were very pleased with its size and the facilities. This cruise sailed within sight of land most of the time and the fact that we were in the land of the midnight sun meant we could enjoy many hours of sightseeing from the comfort of our balcony. The ship itself is small by today’s standards but we don’t need shopping malls or climbing walls. There were lots of shore days so there were plenty of opportunities to get off the ship and walk in the lovely Norwegian countryside. We were very impressed by the standard of food offered at all meals. The menus were varied and the food tasty and hot. The service was impeccable. The wines on offer were very well chosen and priced competitively. The entertainment was standard fare for cruise ships. The young entertainment team provided some jolly themed Beatles and Brit pop shows. My husband particularly enjoyed the ukulele lessons with Ivy on sea days. We have sailed with several of the leading cruise companies and we felt that our experience on Black Watch surpassed them in the quality of the food and fairness of price for wine and gratuities. We shared a table for 6 and our dining companions were great fun. All the staff we came in contact with spoke excellent English and indeed could share a joke with the passengers. We did not go on any of the ships tours preferring to use local buses and do our own thing for the most part. Very easy to do as Norwegians speak excellent English and were very helpful. We did use a local tour group called Blue Puffin to visit the North Cape and they were excellent. We enjoyed all the ports of call. Trondheim has an interesting folk museum just a short bus ride out of town. We enjoyed the cable car ride in Tromsø with spectacular views from the top. Leknes was pleasant but very small however the Viking museum at Borg was a taxi ride from the port and well worth a visit - with a lovely walk down to see the Viking long ship. The North Cape visitor centre was well done. The Alta museum with its World Heritage rock art centre has spectacular view from well laid out paths. Go early and catch the local bus which runs regularly and miss the crowds. Kristiansund was a bit disappointing . Very picturesque but not much of interest locally. Read Less
Sail Date June 2019
A first experience: both of Fred Olsen and departing from Liverpool. Overall a good experience. Everything very efficiently dealt with and we were put at ease by the professionalism of the staff. The food was very good and plentiful. Our ... Read More
A first experience: both of Fred Olsen and departing from Liverpool. Overall a good experience. Everything very efficiently dealt with and we were put at ease by the professionalism of the staff. The food was very good and plentiful. Our selected dining option was much appreciated. The bar staff were helpful and efficient. The entertainment was different each evening and very professional. The excursions we went on (Tobermory and Kirkwall) were very good - with knowledgeable guides. A comfortable cabin: not large but sufficient for our needs. We had a problem with a very noisy ventilation in our bathroom, which took two complaints (to the cabin staff and then the guest office) to get an engineer tp sort it out. The ship is also quite old and creaks a lot. Our cabin had a perpetual squeak from the door hinges when we were at sea. We also had an initial difficulty with the bar staff at sail-away time. They failed to deliver a drinks order, which necessitated three visits to the bar to chase it up: then when it arrived it was the wrong drinks. Then at our first breakfast, we made an order off the menu (rather than choosing the buffet) and it failed to materialise. After 30 minutes, one order arrived, then after I had finished, the other order appeared. We did complain and after that, we had no further problems. They blamed a "busy kitchen" - but others around us received their orders and had left before our food arrived. But overall the food and the service we received in all the eateries was first class. Read Less
Sail Date May 2019
Embarkation went very smoothly from 101 berth in Southampton, the cabin was ready when we boarded which was great, so we could leave our things there, explore the ship and have a bite to eat. The cabin was quite spacious and very clean, ... Read More
Embarkation went very smoothly from 101 berth in Southampton, the cabin was ready when we boarded which was great, so we could leave our things there, explore the ship and have a bite to eat. The cabin was quite spacious and very clean, comfy bed and a reasonable amount of wardrobe space. The one negative was the size of the bathroom, see cabin review. We were booked in for first sitting in the Thistle restaurant which was light and airy on a table for eight. Lovely company for the cruise and fairly good service though the standard of the food was very variable. Had to send back food that was either overcooked or dried up. The standard of presentation was also lacking at times. We usually cruise with Celebrity whose food and presentation is a whole lot better. They could produce nice meals, both formal nights the food was excellent as was the buffet lunch on the last sea day, which made the 'off' days all the more unexplainable. The entertainment was, on the whole, good. The Braemar troupe were excellent and the shows they put on in the Neptune Lounge were very enjoyable, a couple of the guest entertainers were not to our taste so we avoided them as well as the singer, guitarist in the pub area who made every song sound the same and just sang in a monotone drone, so depressing. Service was excellent on the whole especially in the Coral Club and the Observatory. We had occasion to report a non flushing loo, that was fixed within the hour, very impressed. Good ports of call though the order was different to the advertised cruise due to adverse weather conditions. We did visit them all though, the highlight being Seville. As the Braemar is a shallow draught ship we sailed up the river and docked in the heart of the city, a cruise in itself! Beautiful city and we were there for the last day of the annual fair and the fireworks, very memorable. Add to this Cadiz, lovely Lisbon, Porto and La Coruna, some very interesting destinations. We took two shore excursions, a tour round Seville and a visit to the Alcazar palace which was excellent with a very well informed and interesting guide, worth the money. The other was a coach to Porto from Lexios where we were docked. Total rip off £30 each for what in the end was a lot less than the three hours we were promised. Do not go on this trip, we found out, too late, you could get a local bus there for just a few euros. Check with the local tourist office for details, they are just outside the dock gate and you get a free bus from the ship to the gate! Braemar is a very comfortable small ship, we never had problems finding a seat in the bars or a Sun bed on the pool deck, and the lack of music blaring out there was bliss, so relaxing. Would certainly consider a future cruise on her. Back to Southampton and debarking at 102 which was a tent, not a nice end to a lovely cruise. Felt so sorry for people in wheel chairs and the way they had to get off the ship via a temporary gang way rather than a smooth air bridge. Considering all the money the port gets from cruise passengers this really is not good enough, time to spend some I think, come on Southampton. Read Less
Sail Date May 2019
We chose Fred's Braemar as a short break and the opportunity to try out a different cruise operator. Braemar is a well laid out ship in good overall condition for its age, they are currently doing an upgrade to install a RIB as have ... Read More
We chose Fred's Braemar as a short break and the opportunity to try out a different cruise operator. Braemar is a well laid out ship in good overall condition for its age, they are currently doing an upgrade to install a RIB as have the other ships in the fleet. This is being done during normal operation of the ship, so one area of deck and exit route from the services desk was out of bounds. The staff, food, lounges and dining areas were all good. Entertainment from the onboard team was good. At the start of the trip there were only 2 dancers but that did not detract from the spectacle. The last show has 4 dancers which for the last show made it a full stage. If staying on deck 2 starboard side window rooms mid ship, you may incur the sound of the steam heating pipes for the swimming pools banging from around 07:00 through to 17:00. The staff are aware of the noise, we were offered a change of room. I believe the steam hammering is caused by either an unsecured pipe or a defective condensate trap (yes I'm an engineer and know what steam hammer is !.) They have not fixed the hammering so if you stay in this area of the ship listen out for it. It will wake you and can become annoying. Read Less
Sail Date May 2019
First the negatives. Passengers were very old with many needed walking aids. A bit like a floating care home. The ship is older and small and the cabins are small too. Entertainment and facilities are basic. But all these were in my mind ... Read More
First the negatives. Passengers were very old with many needed walking aids. A bit like a floating care home. The ship is older and small and the cabins are small too. Entertainment and facilities are basic. But all these were in my mind counteracted by the excellent staff, food and friendliness of all aboard. We ate in the Grampian on the top deck with first class views. Drinks prices throughout are good and our all inclusive deal worked very well. We loved the Observatory for pre dinner drinks. The Gala Buffet and special afternoon tea were fabulous! But overall if it is glitz that you want this is not for you. The Neptune Lounge seating is very poor so get there early! Our entertainment was average overall but the dance group were excellent. Power Supply band in the Coral Club were poor. Shore tours were good except for Fuertaventura which has little of interest. Would we go again? Yes we would! Read Less
Sail Date April 2019
Local departure Liverpool Ships staff very friendly and well trained in serving guests. Some of the ship has been refurbished in a very modern and pleasing way other parts are rather lacking in style and colour and need bringing up to ... Read More
Local departure Liverpool Ships staff very friendly and well trained in serving guests. Some of the ship has been refurbished in a very modern and pleasing way other parts are rather lacking in style and colour and need bringing up to date. I had cabin 7041 which was quite spacious with a terrace balcony, the bathroom was dated although well maintained and clean bed quite comfy and linen of good quality pillows not the my liking next time I will take my own. The ports of call were all very interesting many of attraction were within walking distance of the ship. The food on board was excellent the executive chief was very visible and asking her guest how they enjoyed the food. Enjoyed most of the entertainment by the show group. There is a cinema room onboard and as we had a number of rather rough days at sea it would have been nice to watch a film in the afternoon but they were only screen in the evening overall I like the ship and the staff are very pleasant and professional Fred just needs to up his game a bit by bring his ships up to date. Still I've booked another cruise for next year on the same ship from same departure point in the same cabin so I must like it. Read Less
Sail Date April 2019
the time was right and some good places to visit and trip was good and food and service excellent good value for money. the cruise director had a snuffly cold and was announcing things over the tannoy and you could hear her sniffles ... Read More
the time was right and some good places to visit and trip was good and food and service excellent good value for money. the cruise director had a snuffly cold and was announcing things over the tannoy and you could hear her sniffles (not a good impression ) the toilets had no hot water in them and when we told the desk they said they would look into it. needless to say it was not fixed and as everywhere notices were posted about washing your hands to avoid the novo virus this should have been rectified. overall the ship was neat and catered for disabled guests the food excellent and the staff were very helpful and were quick to remember what you had ordered before so proving how attentive they were there was a change of ports due to the yellow jackets being in Bordeaux so we missed them but this did not affect us and it was done with safety in mind Read Less
Sail Date April 2019
We chose this cruise due to the excellent itinerary. There was lots of port time, including two overnights in Antwerp and Amsterdam, which gave us chance to have time off the ship and not rush back to the ship every night and the chance ... Read More
We chose this cruise due to the excellent itinerary. There was lots of port time, including two overnights in Antwerp and Amsterdam, which gave us chance to have time off the ship and not rush back to the ship every night and the chance to have dinner ashore. We have travelled a lot on Fred's ship's, mainly because of the more unusual destinations. The food and dining experience was excellent as usual - both food and restaurant staff being of high quality. The set meal times are not what we would choose as they are either too early or too late, but at least the self service is available as an alternative. One very big improvement is the fact that the self service restaurant was open until midday every day so we did not have to rush to finish breakfast by 10am or skip it. The cabin was good and of a good size for a porthole cabin, with enough storage space and a bath with the shower over it. We always used the shower, but there was a lot more space then the dedicated shower cubicles. Unfortunately there was no full length hanging space as a fridge had been installed at the bottom of the longer wardrobe. We were however not impressed with the two occasions when they turned the water off ship wide without any notice being given - particularly on the change over day between this cruise and the next (we were on back to back cruises). The one thing that was noticeable was the poor cabin stewardess. We have always had excellent cabin staff in the past, but this lady was somewhat offhand and not unduly helpful, forgetting requests at times. On embarkation we told her as we were on late dinner 8.30pm (apologetically in fact) and she said nothing, yet knocked on our door at about 7.45 asking if she could do our cabin, when we were getting showered/ready for dinner. She then said she was going off duty at 8.30pm, which we felt was unacceptable as she could have told us that earlier in the day, though we did rush and managed to let her in the cabin about 8.15pm and the cabin was done. Part of the reason for our late departure from the cabin was her very late delivery of thinner coat hangers which we had asked for as the exisiting ones were taking far too much room in the wardrobes considering we were on board for two cruises. The change over day was also problematic as we had received a letter asking us to move cabin's between 10am and 12 midday and put out our do not disturb sign. She ignored the sign and knocked on our door at 9.15am saying our other cabin was ready. We held tight and moved shortly after 10.30 as we had intended. The entertainments were fine for a port heavy cruise and there was a really good young duo playing in the Lido lounge, providing a great chance for disco dancing on occasion. They were very generous with drinks/canapes for the formal welcome/departure parties, but no captain or other substitute officer turned up, which we found strange. Overall it was not a lot different to other Fred cruises, though sad we had to travel to Dover for this cruise itinerary as it is very difficult to get to having to go around London and via some very busy roads e.g. the M1. Read Less
Sail Date March 2019
The cruise was excellent for the food, entertainment, staff, and cabins. But the quality of the AI drinks package was poor. The brands of the drinks were hidden so couldn’t see the bottles but saw the whisky le Valletta never heard of. ... Read More
The cruise was excellent for the food, entertainment, staff, and cabins. But the quality of the AI drinks package was poor. The brands of the drinks were hidden so couldn’t see the bottles but saw the whisky le Valletta never heard of. Ginger ale tasteless out of a cheap plastic bottle. Would not pay for AI again as it would have been cheaper to go on the cruise and buy a few quality brand drinks. Too much ice in them too even when asked for no ice. Shame on fred olsen. The rest of the cruise was very good. The food was excellent in the dining room and the Palms restaurant. The shows were excellent but poor layout of seating. The pools and jacuzzi were nice and warm and plenty of sun beds. Most of staff were very pleasant and polite and helpful. The captain and officers were very friendly. Read Less
Sail Date March 2019
We usually travel with P&O during the January - March period to escape the British winter but they had nothing new this year so we thought a return to Fred Olsen with a different itinerary would be different. We travelled on ... Read More
We usually travel with P&O during the January - March period to escape the British winter but they had nothing new this year so we thought a return to Fred Olsen with a different itinerary would be different. We travelled on Balmoral 10 years ago and she has been sympathetically updated since and is very well maintained. The problem we had last time still exists unfortunately - she is just not up to maintaining her itinerary in heavy weather. Whereas P&O ships maintain 18 - 20 knots, we were down to 11-15 most of the time. This adds to the length of any passage; 6 days on the Atlantic rather than five for example. We missed 2 ports owing to this and our time in many ports was often reduced to little more than a half day. As we actually visited 13 ports in 62 nights, it was lucky that we enjoyed sea days! Fortunately the Atlantic was kind to us both ways so we lost no time there. Unfortunately the ship picked up a fishing net in the Pacific (not anyone's fault despite popular opinion) and we were reduced to 10/11 knots maximum. Fortunately we were able to fix the problem in San Diego. All credit to the captain (and the excellent Cruise Director Elliot Taylor) who ran two forums for the passengers to explain the issue and its implications. He didn't have to do it and it was much appreciated. As a result, tours to Los Angeles had to run by coach from San Diego which was not viable for many. An unexpected side effect of the change to the itinerary was that in retrospect our days in the US ports co-incided with the few days of good weather during a cold wet period there. The original itinerary would have meant our visits would have quite bad weather. So it wasn't all bad luck! The crew, as always on Fred, were terrific. The Filipinos particularly appear to be a joyous and optimistic people and are so friendly and accommodating. On 'special' nights, the bar girls were often allowed to dress up in all their finery which made some of the passengers feel very old indeed! The crew shows are always a 'Must Do' on a Fred ship. The entertainment, particularly the Show Company was pretty good, as was the lecture programme (which included two submarine historians strangely). Violinist Michael Bacala was the star of the cruise for us - and it was good to see Captain Henrik Mattson keeping up the Fred tradition of getting involved by being thrown in the pool on one 'Pirate' event! One thing that did disappoint a little was the quality of the meals; the dinners in particular. They were often unimaginative and not very well done which was not usual in our Fred experience. On P&O the same meals are served up in different combinations to add a bit of variety but on Balmoral the menus were fixed - and appear to have been so for several years in some cases. The two Canal transits were well commentated, in good weather and full of interest. We actually did the transit four times - twice by ship, once by coach and once on the Panama Railway heritage train which is 'must do' tour. The ship had around 900 fellow passengers aboard - well below the ship's capacity. This was probably because we had many singles (who were well catered for) and nearly always good mixers. Inevitably the age profile was older but we found most people to be pretty friendly and they were nearly all frequent Fred travellers ; we were surprised by the loyalty everyone expressed. Fred really is a family concern. Whenever we encountered a big cruise ship in port, universal revulsion was expressed! Interesting since so few of our fellow passengers had ever sailed on a bigger ship! Fred does deservedly well to keep such a loyal following - hopefully they have a business strategy to cater for when we all die of old age! It was a good cruise that rolled happily along with lots to entertain us on the may sea days. Maybe people who are more interested in destinations would have been disappointed by our progress but we enjoyed it. Read Less
Sail Date January 2019
Not many people post about Fred Olsen, maybe because so many passengers are returning guests, on this cruise over half those on board had silver Oceans club membership or above, so Fred must be doing something right. We were on our fifth ... Read More
Not many people post about Fred Olsen, maybe because so many passengers are returning guests, on this cruise over half those on board had silver Oceans club membership or above, so Fred must be doing something right. We were on our fifth cruise and third with Olsen, also our second on the Balmoral The itinerary to the Canaries was similar to our previous time but we did not mind because we like most of the ports and the purpose was to celebrate a big birthday somewhere warm and at sea. It turned out to be a special experience. On the birthday morning the ship docked in Lisbon which we think one of the most beautiful arrival settings in the world and the sun was shining to give us a great day out with lunch on a restaurant terrace. Back on the ship in the evening there was the traditional Fred Olsen birthday cake and greetings at dinner. I had been advised when booking to have my birthday treat package on a sea day, so the champagne breakfast came the next morning complete with smoked salmon, fresh fruit and all the trimmings. Also included is a photo session with the ship’s photographers which resulted in some lovely photo memories to bring home and we have them on CD so can print all that we want. I would recommend a Fred cruise to anyone with a special anniversary or birthday to celebrate. Back to the practicalities: embarkation was the easiest we have ever had, parked in sight of the ship and were on board by 1.30 with all the luggage. The only down side at the beginning was that we were assigned the 8.30 dinner which we tried once but it really does not work for us. So top marks to the maitre d’ and his assistant for giving in to my pestering and reassigning us not just to the 6.15 sitting but also to the (as I think nicer) restaurants on deck 10. I have to say I think the quality of food is not as high as it used to be, on our first cruise back in 2012 on the Black Watch we were really impressed but not this time. There were 3 new port calls for us (but in the event only two as one was dropped at the last minute): the Unesco biosphere island of La Palma where we went on the excursion to the magnificent volcanic crater. A spectacular visit, just marred by the guide having to hurry us all the time, as the ship only had half a day in La Palma. On the way back the call was A Coruna in northern Spain, a stylish Spanish city in a beautiful setting. The other port calls we had been to before (Tenerife, Las Palmas, Madeira, Puerto Rosario on Fuerteventura), so for those who like to make their own port arrangements, here were our ideas this time: Madeira: walked along a levada; Tenerife: shopped in El Corte Ingles; Las Palmas: hired bikes to cycle along the prom; Fuerteventura: wandered into town for a coffee (again only half a day but you wouldn’t want any more). As before with onboard entertainment, we rate the ship show company and orchestra really highly. We often find the regular bands better than the featured artistes, but this time were impressed by trumpet player Leo Shavers, and also by some good classical concerts. I’m not sure if Fred Olsen has given up on sail away parties, but there weren’t any, and we missed the fun of those occasions. Finally disembarkation, the speediest ever, we were back in the car and on our way out of southampton by 8.45. In summary, the cruise more than met our hopes and expectations. Ps there was a problem with norovirus cases but generally special arrangements were dealt with graciously and effectively by the crew. Read Less
Sail Date January 2019
This was our 4th cruise on Braemar, and our 5th with Fred Olsen. I have already written to the company about some of their policies (fixed dining, tipping policy, 'confiscation' of alcohol brought onboard, drinks package etc) but ... Read More
This was our 4th cruise on Braemar, and our 5th with Fred Olsen. I have already written to the company about some of their policies (fixed dining, tipping policy, 'confiscation' of alcohol brought onboard, drinks package etc) but as far as the cruise itself was concerned, we found it to be most enjoyable. We appreciated the changes made during the 2017 refit, even those in the Neptune lounge --- the new seating at least creates a little more room--- and we enjoyed a very nice meal in 'The Grill', though the additional charge for it was excessive. We had an excellent Cruise Director in Nick Cosslett, who showed that he also had a singing voice to match those of the 'professionals' on board, and the entertainment programme included Micky Zany, guaranteed to enliven a half-dead 2nd sitting audience! We were blessed with near-perfect weather so we could enjoy all the many deck spaces on Braemar. Food and service had greatly improved in the Grampian Restaurant since our last cruise in May 2017, and we enjoyed the lunchtime Fish and Chips on the Pool Deck. Braemar is still a very good-looking ship with its accessible bow and the split-deck stern which lends itself to great sailaway parties, greatly preferable to the enormous 'floating blocks of flats' moored alongside. If 'Fred' changes and makes its cruises far more inclusive we'll look forward to coming back again. Read Less
Sail Date January 2019
This was our first Fred Olsen cruise, and may well not be our last. Braemar is a comfortable ship, an ideal size and much more attractive than the blocks of flats next door! We flew to Barbados, and cruised various islands before returning ... Read More
This was our first Fred Olsen cruise, and may well not be our last. Braemar is a comfortable ship, an ideal size and much more attractive than the blocks of flats next door! We flew to Barbados, and cruised various islands before returning to Barbados 2 weeks later. The staff were very pleasant, but not 'over friendly' as if seeking tips. We loved our cabin, 7005 balcony suite. Plenty of room, and great to have our balcony. Our cabin was comfortable and quiet. Meals were good, we enjoyed the Thistle restaurant for dinner, and palms for lunch. I have a mobility scooter, and it was easy to use around the ship. The crew were extremely helpful, especially helping us get it on and off the ship. It was a shame that we saw nothing of the captain or senior officers during the cruise. We were first sitting, and for the 2 captain's cocktail parties we were leaving port. The captain did not make himself known around the ship - a shame. We did ask at the start of the cruise if we could have a bridge tour - this only happened after 2 reminders and while we were in port - disappointing. The 3 ladies on shore tours were excellent. Really helpful in making sure I whether I could use my scooter and making arrangements for me when I could. We were disappointed with the entertainment in the Neptune Lounge. The stage is right on top of the front row of the audience - far too close. The entertainment was mixed, the Braemar entertainers were good, but too much unecessary dancing! We had the drinks package as part of our deal - we certainly wouldn't pay for it. Poor quality whisky and gin - you had to pay extra for 'premium' drinks - Bells and Gordons should not be premium. The wine was limited but ok, but you had to pay for liqueurs and spirits. We booked a few shore excursions. The Curacao semi submersible was great - so many fish. Bonaire island tour good, Tortola island tour and boat trip left us wanting to see more of the island. The St Kitts railway was just wonderful - plenty of rum punch and pina colada and a choir! Dominica whale and dolphin watching was very successful. Our main disappointment was Grand Turk. A very dull island, the highlight was 2 cute baby donkeys. Did we really want to be shown the landfill site in the centre of the island? Overall, we thoroughly enjoyed our cruise and came back with many happy memories and loads of photos! Read Less
Sail Date January 2019
I have to praise Fred Olsen for handling the problem with the drones at Gatwick so well. With NO notice they arranged transport to Manchester where unfortunately the crew ran out of hours so we were put up overnight (and big shout out ... Read More
I have to praise Fred Olsen for handling the problem with the drones at Gatwick so well. With NO notice they arranged transport to Manchester where unfortunately the crew ran out of hours so we were put up overnight (and big shout out to the Last Drop Inn in Bolton will def go back at a happier time - fabulous breakfast and staff!) then flew out arriving a day late. What the previous reviewer didn't mention was that Fred Olsen - without any request - reimbursed a 14th of the cost of our cruise. They didn't have to and IT WASN'T THEIR FAULT but they still did this which I thought was incredibly generous. That wasn't a pleasant start to the holiday, yes we all acknowledge that but you have to chalk that up to experience and set off to enjoy your holiday. Overall I really enjoyed the holiday; yes I had a truly wonderful cabin with a huge balcony which I loved and was kept tip top by Maic the fabulous cabin attendant. The food was very good and mostly the service was good. I was disappointed that we didn't visit Grand Turk (and was rather shocked that the Hotel Manager's wife and children were on board and clearly (and noisily) enjoying the pool and jacuzzi) I would suggest that the more gregarious people enjoyed the Christmas festivities the most. I'm looking forward to my next cruise on the lovely Braemar but AFTER Christmas next time! Read Less
Sail Date December 2018
We chose this as it was my husband’s first experience of cruising although I’ve been on several. The duration and itinerary were ideal, as was the ambience of a small ship. Food and service were very good and we particularly enjoyed ... Read More
We chose this as it was my husband’s first experience of cruising although I’ve been on several. The duration and itinerary were ideal, as was the ambience of a small ship. Food and service were very good and we particularly enjoyed hearing Adam Reece playing in the Observatory Bar. Embarkation was very well organised and we both felt we benefitted from the relaxation of the cruise. Luckily, we were on a dining table with two other couples with whom we had some most lively conversations over dinner. Our waiters showed great patience over the fact that we were last to leave each evening. One disappointment was caused by the itinerary being changed, resulting in only one day on the Kiel Canal instead of two. Nevertheless, my husband is happy to try another cruise and it is likely that we shall opt for Fred Olsen next time. We didn’t go on any shore excursions, preferring to be independent, but we did choose to book the drinks package and it was well worth it. Read Less
Sail Date December 2018
This was our first Fred. Olsen experience, a repositioning cruise from Southampton to Barbados ending just before Christmas. Perhaps it was for that reason that the ship was only 2/3 full. We had picked just the right time to get caught up ... Read More
This was our first Fred. Olsen experience, a repositioning cruise from Southampton to Barbados ending just before Christmas. Perhaps it was for that reason that the ship was only 2/3 full. We had picked just the right time to get caught up in the Gatwick drone chaos - but we anticipate. Read on for The Case of the Disgruntled Bridegroom. The deck plans for Braemar show no facilities for children or teens. This was rather a plus point as we are both in our early 70s and like a quiet life, but it was a bit startling to discover within a very few hours that the ship was essentially a floating old folks' home. We were well on the youthful end of the spectrum. Interestingly, there was a surprising number of singles. Embarkation was totally painless: 20 minutes after arriving, both we and the cases were in the cabin. This was pretty basic (hand wash dispenser, 2-in-1 in the shower is as much as you get in the bathroom) and at the lower end of the range for space, but clean and perfectly adequate. The food was excellent. We've cruised with half a dozen other lines and this was the best we've ever had. It's fixed time dining only in the Thistle and Grampian restaurants, there is also the Palms buffet which we used infrequently. The service from the staff was as attentive and efficient as we've had anywhere - there was the occasional misunderstanding but you can get that with any line. Another first-class aspect was the ship's song-and-dance team - only 4 singers and 4 dancers, but they had people on their feet applauding with a Queen-themed evening. We took 3 ship's tours and they were a bit of a curate's egg: the basic coach tour of Lisbon was just not particularly interesting; at St Maarten, Someone Had Blundered - it took us an hour to get the mile to a beach bar because the water-taxi we were promised didn't start till noon on Sunday; on the other hand, the St Kitts Scenic Railway was a great experience. Having given the basic facts, let's turn to the overall experience, and it seemed to us that Fred. Olsen inhabit a faintly surreal alternative universe that gave a unique flavour to the cruise: - we found tea-making facilities in the cabin - but they live in the wardrobe; - the cabin TV information system was a delight. When we boarded (Monday) it was showing the activity programme for last Thursday; the ship locator shows either the entire world, a patch of blue about 20 miles across or (apparently) a line of buoys in the Amazon or River Plate. Ship's time and TV time are not always the same thing. - dining in Thistle when the ship is manoeuvring in port is an experience not to be missed: the engines thunder, everything shakes, the glass and cutlery chink and rattle. Shut your eyes and pretend you're Jim Lovell taking off in Apollo 13. - if you want to change table or sitting, they will CHARGE YOU (if you're Anchor class, viz. you've got a cheap deal). - whatever you do, watch the video on how to put disembarkation labels on your cases BEFORE trying to do it yourself. I could go on. The fact remains, we had a thoroughly enjoyable cruise: the weather and seas were good, there were plenty of sunbeds, I put on 6lb ... With disembarkation, they rose to the occasion. Half the guests were due to fly back to Gatwick, but couldn't because the outcoming flight was cancelled thanks to drones. We were given reallocated cabins for an extra night on board. The empty cabin we were allocated had wedding bells and a Do Not Disturb sign ready for the arriving couple. The trouble was, they were already in residence when we tried to get in ... Someone Else Had Blundered. They got us away effectively 24 hours late, and I think they handled it as well as anyone could reasonably expect. Not an enjoyable experience but not their fault. One last point about the flight back: apparently Fred. Olsen charter a Thomas Cook Airbus. As one can, I went on the TC website and paid for extra legroom seats. Apparently they take no notice of this because the boarding passes we were given were for quite different, standard, seats. However, all's well that ends well: we raised this with the cabin staff and they put us in 2 spare Premium seats. Had the flight been full, though ... worth thinking about. A good trip. Would we go again? Definitely. Read Less
Sail Date December 2018
Saw this advertised on our first ever cruise last April, and we were not disappointed. The Panama canal was awesome, and the South Pacific a lifetime experience. The lectures especially Peter on port excursions was funny and to the ... Read More
Saw this advertised on our first ever cruise last April, and we were not disappointed. The Panama canal was awesome, and the South Pacific a lifetime experience. The lectures especially Peter on port excursions was funny and to the point. James Fraser and the photography lectures were excellent my husband and I learnt such a lot, now I know how to use my camera on the phone, tablet and hand held camera. Please can he join our next cruise in July. We enjoyed the trip dispite the noisy neighbours in the next cabin so much that we rejoined the ship in Dubai 3 weeks after leaving in Brisbane, Australia. So we travelled section 2 and 4 of the world cruise. The other guests were delightful especially on our dinner table for both segments. The stewardess for cabins, bar and restaurant were helpful and friendly. A huge Thank you to the chaplain rev Richard frost and Jill his wife, the morning service on cruise days were always thoughtful. Read Less
Sail Date November 2018
We chose this cruise to see the South Pacific and avoid much of the English winter. We have cruised a lot, including with Fred, so knew the pitfalls, which were mainly that this is an old ship with the sort of problems it may throw up. ... Read More
We chose this cruise to see the South Pacific and avoid much of the English winter. We have cruised a lot, including with Fred, so knew the pitfalls, which were mainly that this is an old ship with the sort of problems it may throw up. In the event, we got away with one episode of arcon failure, when some of us slept on deck, but were rewarded with a £75 sweetener. On the plus side, this was about as cheaply as we would be able to visit the remote islands of the South Pacific. Lectures were excellent, we played bridge on sea days and the ship was well run. Our biggest grumble - and this is a recurring theme with Fred - is their refusal to bring in what is now the industry standard of open seating for dinner. To stick with the old system of two sittings, in this case 6.15 or 8,30, is absurd, in fact the maitre d' admitted his job would be easier if they had open seating, as almost all other cruise lines do. If there is a sudden rush,just give people a pager and ask them to sit down for a few minutes, works a treat and we've never had to wait long. Apart from having to eat either too early or too late, the other big disadvantage with set seating is that you are stuck with the same table companions for the duration; if you want to do so,that's fine, but many of us like to meet a variety of guests. So come on Fred, join the rest of the world! In spite of the above grumbles, we had a great cruise and saw lots of interesting places in generally good weather. If you want a completely trouble-free cruise, go up-market - and pay the price! Read Less
Sail Date November 2018
Mystery cruise was great fun ,no idea where we were going until we entered port .very well organised and the crew kept the secrets well .Fellow passengers were annoying in their determination to tell you they knew where we were going . I ... Read More
Mystery cruise was great fun ,no idea where we were going until we entered port .very well organised and the crew kept the secrets well .Fellow passengers were annoying in their determination to tell you they knew where we were going . I did not want to know and told them so .Way to many passengers were doing cruise price paid comparisons which I never understand , if you booked you must have been happy with the price you paid otherwise you would not book surely ?I think the price of extras in the ships general shop are excessive as in £5 for a standard size bar of Cadbury’s milk chocolate ,silly .service in the pub lounge was poor but the observatory bar was brilliant . The single travellers get together at the start of the cruise was a shambles and served no purpose . Balmoral is a great small ship well maintained and nicely appointed. Shame about some of the passengers !The food is 4 star country house hotel food nicely presented and good choices daily with good main course portions .The shows were very mixed but that is subjective I suspect . The classic piano recitals were superb . Read Less
Sail Date November 2018
This was the first time on this ship having sailed previously many time on Breamar and Black Watch. My wife has limited mobility and we did not find the ship user friendly.b The steps onto the external deck are steep and the ramp ... Read More
This was the first time on this ship having sailed previously many time on Breamar and Black Watch. My wife has limited mobility and we did not find the ship user friendly.b The steps onto the external deck are steep and the ramp placed over part of them is too steep. The disabled toilet being placed with the door on one side of a ‘porch’ like access does NOT have an electric door opener and hand button to actuate. Result is that access is not easy. Debarking is complicated by the fact that the waiting lounges are on deck 7 whilst gangway access is on deck 6 resulting for disabled people having to use only two local lifts resulting in congestion and delays. Overall the ship is good certainly brought up to a high level by the crew who are, as with other Fred ships, excelptional. Every member contacted was polite and very helpful indeed. The food was the usual Fred high standard but could have been presented on hotter plates. Overall and enjoyable holiday. Read Less
Sail Date October 2018
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