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78 Fred. Olsen Cruise Reviews

Out of Southampton near me. However on 12 day cruise there were only 4 port visits. The visit to Lisbon being only half day. The last 3 days at sea were purgatory. Although the weather was beyond Freds control entertaining their guests ... Read More
Out of Southampton near me. However on 12 day cruise there were only 4 port visits. The visit to Lisbon being only half day. The last 3 days at sea were purgatory. Although the weather was beyond Freds control entertaining their guests was not. All outside decks were locked. There were four entertainment staff apart from Braemar singers and dancers. They could and should have made more effort. A film could have been shown, indoor games organised. Additional karioke or mr mrs type games the list is endless yet we were left to the library or bars. Presumably Fred is cutting back, service very poor lack of waiters very apparent. Also lack of port calls. We were at times almost at standstill waiting for time slot to dock. Have done similar cruise on CMV where staff always going extra mile. Finally the quality of food in Thistle. Very poor, with evidence of lunch menu items appearing in the evening menu. No disguising the representation of dishes in different guise. I went with Fred on Boudicca last Xmas and loved everything. Unfortunately had already Booked Braemar for this Christmas before going on this one. Read Less
Sail Date August 2019
We chose this cruise because it left from Dover, which is to near to home, and because it visits the Norwegian fjords. Norway is amazing, but I overheard Boudicca being dubbed HMS Dignitas, and that was upsettingly accurate. It really ... Read More
We chose this cruise because it left from Dover, which is to near to home, and because it visits the Norwegian fjords. Norway is amazing, but I overheard Boudicca being dubbed HMS Dignitas, and that was upsettingly accurate. It really was a floating care home. There were no activities or evening shows even remotely suitable for the under 70s; it was all bridge, knitting, and very bad easy listening piano music. The ship is old too. The decor is what I'd expect of a Travelodge, with garish patterned carpets and cheap furniture. The cabins have tiny, horrible bathrooms with shower curtains and no toiletries except soap, which is awful considering the price. It's also impossible to turn off, or turn down, the noisy, powerful air-conditioning, so the air in the cabins is desiccated, and I didn't get a single night's unbroken sleep. Value for money was non-existent. Everything cost more, and nothing was included except meals. They were charging £50 for a week's Wifi -- and Wifi isn't reliable at sea anyway. No TV signal most of the time, and a very, very limited selection of films. Soft drinks were extra, alcohol was extra, gym classes were extra, many on board activities were extra: and the cruise line was charging more than twice the amount for shore excursions than it cost to book them independently. From minute one, I felt like they were penny pinching; whatever they advertise, this is absolutely not a luxury experience. The staff were brilliant and friendly, and the food was wonderful. I was really concerned, though, that every staff member in a remotely senior position was a white man, while all the waiters and cleaning staff were from the Philippines -- I suspect being paid much less than they should have been. Especially from older passengers, I saw and overhead quite a lot of patronising racism. It was just mortifying to watch. This was my first cruise and I don't think I'll be doing it again. I was so glad to get away that I was one of the first out the door, along with the five other people who were physically able to carry their own suitcases. Read Less
Sail Date July 2019
We choose this cruise for the destination and size of ship, it was a very special occasion for our friends, their golden wedding anniversary we are all fast approaching 70, young at heart and outgoing but this was like a care home for the ... Read More
We choose this cruise for the destination and size of ship, it was a very special occasion for our friends, their golden wedding anniversary we are all fast approaching 70, young at heart and outgoing but this was like a care home for the eighties, and we were all treated likewise, in fact we felt like cargo. The ammount of maintenance work going on was unbelievable the continuous smell of paint was awful, we were woken before 8.00 one-morning to the sound of a drill above our cabins. The keys to our cabin door did not work and we had to change this 3 times, but couldn’t get anyone to come and look at the lock. Towards the end of holiday we were due to cruise through the Fjords but due to windy weather the previous day and not being able to get out of port we had to come straight back to Southampton, we didn’t get to see the scenery we really went for We would all agree that the food was very good, as were the staff in dinning room. We have been on many other cruise ships before and have never had to complain, this is the worst ever. We would not recommend Fred Olsen cruises to anyone unless of course you need a care home.. Read Less
Sail Date June 2019
Very dated ship. Mainly elderly passengers. Nothing on during the day except bridge bingo and handicrafts. More like a floating care home. Tour operator extremely unhelpful.. Don't book flam railway through olsen it's a lot ... Read More
Very dated ship. Mainly elderly passengers. Nothing on during the day except bridge bingo and handicrafts. More like a floating care home. Tour operator extremely unhelpful.. Don't book flam railway through olsen it's a lot cheaper to do yourself and there were plenty of seats. Guest service manager very helpful as had to move cabins as extremely noisy. Noticed a lot of cutbacks. Eg no conditioner or body lotion in cabins. However food was outstanding served by Sam and Joe who were brilliant. Entertainment on a night was good. Cocktails seemed mainly fruit juice having been teatotal for 30yrs I thought a few alcoholic drinks would be a change. Strangely there was no effect. Service was fairly quick. The gym in a great position but vastly overheated to dehydration level with one small water fountain pretty hopeless when you have to leave the equipment to get a drink. We are used to having all our baggage taken off us at check in not done in Newcastle they will only take suitcase no suit bags or small cases.which were heavy. Class them as hand luggage. On leaving ship to come home Newcastle is very disjointed. This was my 4 time with olsen and very much my last. Wasn't keen before but Newcastle is near home. Southampton is worth the journey to board a better cruise line cunard is unbeatable and cheaper Read Less
Sail Date May 2019
Boarding was very good, the ship is old and my upgrade to a basic suite was good, but the bathroom needed a complete refurbishment. There were drain smells emanating from the plug hole. Breakfast and lunch were mediocre, but the ... Read More
Boarding was very good, the ship is old and my upgrade to a basic suite was good, but the bathroom needed a complete refurbishment. There were drain smells emanating from the plug hole. Breakfast and lunch were mediocre, but the evening meal was good. The shore trips were very expensive, wi fi had to be paid for and the photographers were over the top. You had to fill in little forms for more water which hung from the existing water bottles. It does strike you that they are trying to make money from the most basic item. Staff were lovely. Captain we did not see at the introduction nights. They did push the boat out on Captain's night, Celebration nights with lots of snacks and free wine. The entertainment was enjoyable. There is a lot of competition for cruising and basically they need to upgrade to be more competitive and review their pricing policy. Read Less
Sail Date March 2019
Previous wonderful experience with Fred Olsen over the past fifteen years. Sadly, will go with them no more unless they get back to their previous excellence. It appears that the ' Bean Counters ' have taken charge. Cruise prices ... Read More
Previous wonderful experience with Fred Olsen over the past fifteen years. Sadly, will go with them no more unless they get back to their previous excellence. It appears that the ' Bean Counters ' have taken charge. Cruise prices have rocketed by up to 70% ( beware ' Anchor Fares ' you will be second class guests even having to pay a large sum for a couple of clicks on a computer to change your unfavourable dining time ). Quality of food has fallen dramatically, they used to have the very best food, now the meat is tough ( pork steaks, veal etc. ) Food in the self service buffets is always no more than very lukewarm, cold bacon, uncooked vegetables, far less than al dente, just dipped in warm water. The breakfast marmalade and jams are cheap, bulk bought and tasteless in open dishes rather than the tasty individual sealed packs and immediately adjacent to wheat bearing bagels so the crumbs can contaminate the jams with gluten. Scrambled eggs very cool and so runny they could be poured; horrid. Never once was steak or prawn cocktails on offer, unlike other cruise lines where they are staple every dinner. A New Maitre D' needed, bring back Mr Angel. Same guest artists twice each in 7 nights. Good theatre company, though. No interesting guest speakers Captain waiter in Palms never once spoke to us, not even a greeting. We ate there over 30 times. Dirty looking, food ingrained table mats in Palms restaurant, no doubt bacteria bearing. Mentioned this but they were only ever wiped over with a damp cloth, and, to think, cruise lines worry about Norovirus !! Only place where good food available is The Grill, at £20,00 per person extra, but even that is over priced, no soup on menu. Only good coffee on the ship in there. We have recommended Olsen to many friends and obtained many customers for them but we can no longer do so as there is far better value on other cruise lines. We have three further cruises booked, none of them with Fred Olsen. Only consolation of this cruise was the wonderful staff (mostly ) Read Less
Sail Date March 2019
We knew we had made an expensive mistake with this cruise when we saw the other passengers at Southampton - we are in our late sixties/early seventies but we felt like teenagers compared with the rest of the passengers. During the course ... Read More
We knew we had made an expensive mistake with this cruise when we saw the other passengers at Southampton - we are in our late sixties/early seventies but we felt like teenagers compared with the rest of the passengers. During the course of the voyage we saw a few passengers younger than us - but that was it - a few! Embarkation and disembarkation was extremely efficient and we cannot fault anybody for that. The crew were fantastic and really helpful and we both really enjoyed the food. However, there were a lot of sea days and there was nothing to do. There was an ex BBC producer who gave some very good talks but after that it was all extremely boring if you didn't play bridge. The entertainment was amateur - there was one guest male singer who was very good and we enjoyed the crew show but otherwise we were very unimpressed. We went often in case it improved but we sat at the back so we could get out when we had had enough - we generally didn't last long. There were a couple of good pianists in the bars though. What really finished us off was not having enough time in port - particularly Lisbon. The itinerary said we would leave 'late pm' and we were looking forward to having a whole day there. However we had to be back on board by 15:30 - on what planet does half past 3 in the afternoon equate to 'late pm'? We were really disappointed. Read Less
Sail Date March 2019
Care of the customer seems to have become secondary to profit. A92 yr old pensioner had to be admitted to hospital in Cherbourg but was released as fit a few hours later. We saw him at 1pm sitting in the drafty embarkation shed having been ... Read More
Care of the customer seems to have become secondary to profit. A92 yr old pensioner had to be admitted to hospital in Cherbourg but was released as fit a few hours later. We saw him at 1pm sitting in the drafty embarkation shed having been refused entry to the ship despite the fact the hospital had discharged him as fit to travel, he was 50 meters from the ship,and the ship was not due to sail until 7.30pm. Having made a noisy protest at customer services whose only response was 'we cannot tell you anything' he and partner were finally allowed back on board. All we could do was to mention the Press and hope for the best. They were 12 hrs from Southampton but were expected to get a taxi and three trains to get to the port in the UK to get their luggage which was still on the ship. A truly disgraceful way to treat anyone. Ports and excursions left a lot to be desired. We apparently did not always get our normal births so shuttle buses were used, these dropped you off where they felt like rather the centre of towns, lots of walking on rough pavements. Lisbon was cancelled due to the weather, whose bright idea was Cherburg as a replacement? Entertainment was very good, the new dancing troupe were excellent. Food was adequate but small portions and not as good as before. Restaurants appear to be understaffed. My wife was confined to the cabin for over 30 hours following something she ate, and received a letter saying how grateful they were that she obeyed the guidelines, and as a reward she was offered £71 - off the next cruise booking within the next 12 months. We are speechless. Needless to say, we will not be using their offer. Our disappointment at the whole episode, which should have been a happy break, is now a very miserable experience, not to be repeated. Read Less
Sail Date February 2019
I wish I’d seen several of the recent comments before I booked on Black Watch. There is so little to merit this ship apart from a very loyal and overworked crew. I have no idea why it has such an apparently loyal following from ... Read More
I wish I’d seen several of the recent comments before I booked on Black Watch. There is so little to merit this ship apart from a very loyal and overworked crew. I have no idea why it has such an apparently loyal following from passengers, although maybe I will when I’m in my 80s which seemed to be the average age on board! The itinerary seemed good when I booked but we spent the minimum amount of time in several ports which seemed to be to save money rather than give passengers a real chance of seeing anywhere. They then sailed slowly to the next port to save money on fuel I guess? I wasn’t the only one who felt this! The food is only just above average unless you like traditional bland food. The fixed dining is out of date – we were allocated the 8.30 sitting which is far too late and the earlier sitting would have been too early! Thankfully they do have a café style restaurant Brigadoon which was generally very good and rarely crowded in the evening. It was packed by day especially as this is the only place to get afternoon tea! The coffee on board is terrible unless you pay for a coffee in one of the numerous bars. We chose the wrong fare so paid an exorbitant amount but even on one of the ‘drinks included’ packages, we were told by fellow passengers that it doesn’t include coffees! Come on, there is no reason not to have a decent coffee machine using actual coffee beans as all catering companies and other cruise lines such as P & O do! I also felt Fred were encouraging people to drink far too much alcohol especially spirits as well as wine and beer with all meals which is contrary to modern advice about drinking. I didn’t purchase a drinks package because of this and found their Freedom fare is no such thing, especially if you book late because it doesn’t even include the gratuities! The entertainment was very predictable and repetitive. The speakers were knowledgeable but their delivery was very poor. The only good classical concerts (of which there were only 2 in 14 days) were from a privately booked group. Many activities such as craft and some fitness classes have a supplementary payment which seems outrageous given the high prices. I have never known this on other cruise ships. The air conditioning was terrible in our very noisy cabin. I guess it is set high for an old people’s home which is what it felt like. The only cool place on the ship (apart from outside) was the Observatory so we spent lots of time there. To be fair, they do have lots of lounge space unlike many other boats but some areas especially near the theatre are very dated and gloomy especially at night. I am used to being able to walk around Promenade decks but don’t try this on any day with a glimpse of sunshine because you cant walk round the back of the ship without negotiating those in a bar who move their chairs to block the route! It seems the only way to get value from a Fred cruise if you can stand their very old fashioned approach is to book one of there 3 for 2 cruises packages but as I never want to go on one of their boats ever again, I have to live with very poor value! I very much agree with the comment about charging a 5* price, and delivering at best a 3* product, in fact it was more like 2*! Read Less
Sail Date February 2019
We chose this cruise for the chance to see LA and San Francisco. what did we see . More sea than expected. All went well until we exited the Panama canal then an argument with a fishing net ( we lost) reduced our speed to 8 knots and ... Read More
We chose this cruise for the chance to see LA and San Francisco. what did we see . More sea than expected. All went well until we exited the Panama canal then an argument with a fishing net ( we lost) reduced our speed to 8 knots and our itinerary was lost as well , missed ports, reduced time in port and more tendering . LA no chance ,San Francisco 3 days down to 1and a half , We went to El Salvador a port I would have liked to have missed reminded me of Aden in the 60s only thing missing was the gunfire. Management seemed very reluctant to tell the paying customers what was going on. No news being good news I suppose. This would have been the time for the cruise director and onboard show company to shine but no they didn't rise to the occasion, The onboard activity was sparse ,the art class was in the hands of two lady ex teachers who thought they were still at kindergarten . I'm afraid I didn't stay the course due to the constant arguments , not the passengers the teachers. The craft class was good The food was good as was the restaurant service , cabin cleaning seems to have taken a down turn, balcony's not cleaned and windows dirty, we came back one day to a line of dirty footprints across our carpet ,not ours and housekeeping was very reluctant to clean it. We returned home to a letter apologising for all the problems and offering 10% off our next cruise provided we booked direct and within a year. Fat chance my money will now go elsewhere. I've had many cruise's with Fred in the past, most times things have gone wrong one way or another but this time they surpassed themselves and sadly they don't seem to care. Read Less
Sail Date January 2019
The background for choosing this cruise, was a family bereavement. The purpose was to have a relaxing cruise to somewhere new. The Braemar cruise of "cruising the Seine" to Rouen then down to Honfluer, prior to return to ... Read More
The background for choosing this cruise, was a family bereavement. The purpose was to have a relaxing cruise to somewhere new. The Braemar cruise of "cruising the Seine" to Rouen then down to Honfluer, prior to return to Southampton, we thought would fit the bill. How wrong can you be. We booked via a travel agent, a suite on a guarantee bases at what we thought was a good price, then came the extras, 1st sitting and a drinks package. The requirement of a table for 2 we were told would have to arranged with the Maitre d' once on board. It was only after the booking was made I was informed we were on Anchor grade by Olsen. The luggage labels arrived 2 weeks prior to embarkation day, allocated 7008, port side near the bridge. Then 2 days before the cruise Olsen sent blank luggage labels, with no covering letter to explain why. On the booking in at Southampton we were told our cabin was one of several that were being refurbished in that area. Suite 7002 was our new suite allocation, which turned out to be a large sitting area with a small windowless bedroom. We were moved next door to a cabin with twin beds. But adjacent to the suites [including 7008] being refurbished. Dinner was the 1st sitting in the Grampian restaurant, and this started the nightmare. On entering the Grampian no Maitre d' to show us to a table, so we sat down at a table for 2 , only to be told you can't sit there. After handing my cabin card to the staff four times, I was told we were not on "the manifest". We were then put on a table for 6.The staff were not properly trained. When asked what was the fish of the day, he did not know and came back later to say it was Catfish. The house Pinot wine was corked, and declined and were informed it could not be, as it was a new bottle. After a plain uneaten main dish, we went to the rather nice bar for a nightcap, before we went back to the suite. The suite had a large bedroom come lounge area and what looked like a large balcony. I say looked because possibly of the adjacent refurbishing it was locked. The bathroom was tiny and for me, a 6 footer too small a toilet and shower. The shower was useless no pressure. The mattresses were hard and the pillows too soft, I like it the other was round. Sleep was not forthcoming the hardness of the mattress and poor air quality prevented a relaxed sleep. Next day we asked why we were treated so badly in the Grampian at diner. To be told that as we were on on Anchor fares we were not entitled to have pre-allocated table and that our table number would be in the cabin, but was not. No did we know beforehand this was the procedure. I explained that the reason we declined a large table was my partner did not want to have to go through the questioning of " how many children etc." The main dinning room had a table which we could have for diner for 2. This turned out to be by the entrance with the only outlook onto the table for disabled. Too depressing and declined. Diner for the next 4 nights was in the Palm canteen. At least we had a table for 2. The "Palm" had the worst food of the cruise. The only good point for me was the cheese. We also had to pay extra for a decent wine. The best meals were breakfast, good if you like bacon eggs and potatoes. Not good if you want anything but melon as a healthy start to the day, where was the Strawberries, Raspberries and blueberries etc? We never saw the usual cruise dishes of Lobster, Steak or fresh fish such as Salmon. To provide some interest we would dine in the ports for lunch, the L'Alcyone in Honfluer is worth a visit. To finish the cruise, the sea on way back to Southampton was a little rocky, but what kept us awake was the continual banging of the wardrobe doors swinging open and closing. I have gone into great detail on why it was a very disappointing.. Perhaps I was expecting more and was comparing to the 4,5 and 6* cruises we have enjoyed over the years., but I would grade the ship 2* max. Poor accommodation, uncomfortable bed, poor shower. Poor dinning, cheap and limited menus, making in my judgement a not successful cruise experience, and certainly not worth the over £360 per day for the suite. Read Less
Sail Date November 2018
We have just returned from a trip with Fred Olsen, I hesitate to call it a cruise because as far as we were concerned (and other passengers) this was not a cruise, we booked this quite late as we had some A/L to use up and this fitted the ... Read More
We have just returned from a trip with Fred Olsen, I hesitate to call it a cruise because as far as we were concerned (and other passengers) this was not a cruise, we booked this quite late as we had some A/L to use up and this fitted the dates, when I booked I was told that we would be getting the 'Anchor fare' and therefore we were getting it cheap, they went on to explain that because of that we could not choose our cabin, dinner sitting and we would be excluded from certain 'perks' to be honest it was only for 5 days so we said fine, I was once again told I was 'getting it cheap', after the 3rd time of being told this I finally managed to book it, all the info was emailed through telling us again that as this was an 'Anchor fare' and we were getting it cheaper we would be excluded from any offers, at this point I was getting a bit sick of hearing this!! Embarkation was smooth and efficient, we had a cabin on the 3rd deck, it was small but served its purpose, we were given first sitting at dinner, bit early for us but we were after all getting it cheap, we had to pay for the shuttle service, which was really required for both ports, a total of £30, we were not invited to meet the Captain, but again we were not to worried, it was rather strange when we were talking to some people about the price of the shuttle service we were told ( by a couple who were passengers) it was our own fault we should have paid full price like they had, anyway back to the 'Cruise' it was titled 'Cruising the Seine' or words to that effect, we left Southampton at 8pm so it was overnight crossing the channel, we arrived at Rouen at mid morning, so we saw very little of the Seine, that was on the Sunday, we left Rouen at 8pm on the Tuesday, and arrived at Honfluer early Wednesday morning, so the actual cruise was mainly in the dark at night, Fred Olsen's cruise Itineraries are very basic, they do not give you times of departure or arrivals it is just early/late am or early/late pm, we felt this trip was just to keep the ship moving and fill an empty time slot, there were no meet the crew or formal night, not port lectures no port maps, no guest speakers, no art/crafts, infact not a lot was going on, we have sailed with Fred Olsen on a few occasions in the past and had a great time, but this for us was our last trip with Fred Olsen, ourselves and other 'Anchor fare' passengers were made to feel like second class passengers, what is even worse we were not looking for a bargain, just a nice break from work. On a scale of 1 to 10 we would say a 4, this would be for the nice staff, nice food and very good couple of shows. Read Less
Sail Date November 2018
We chose it to see if the small ship experience was to our taste with Fred Olsen having sailed on many other small ship cruises and also for the Ports that we wished to visit. Apart from from the first day there was no afternoon tea and ... Read More
We chose it to see if the small ship experience was to our taste with Fred Olsen having sailed on many other small ship cruises and also for the Ports that we wished to visit. Apart from from the first day there was no afternoon tea and cakes etc unless you were prepared to pay for them, and in fact it felt as if you had to pay for everything including the water. The ship itself was in good condition for an aged vessel and as we did not wish to use the shore excursion facilities, perfering to travel on foot, I cannot comment on these. I felt the trip was more expensive than other liners and no doubt if the cabin had been satisfactory I would have been writing a good report, but as mentioned below that cabin should have come with a health warning as the bow thrust is normally used whenever berthing or undocking. This is why I have given it the rating of 2 stars. I'm not sure if I will travel on Braemar again, but might think about another vessel. However the staff, food and entertainment were excellent Read Less
Sail Date September 2018
We chose this cruise for its itinerary and the Orkneys and Shetland were great and well worth visiting. We took a shore excursion at Inverness which was informative and well organised by our guide. Check in at Newcastle was fast and ... Read More
We chose this cruise for its itinerary and the Orkneys and Shetland were great and well worth visiting. We took a shore excursion at Inverness which was informative and well organised by our guide. Check in at Newcastle was fast and efficient. We booked an inside superior cabin on Bridge deck and it was OK with a larger than average bathroom. However, there were none of the touches such as hand cream, bath robes or flannels that we've had elsewhere. Just soap in a dispenser! The entertainment was adequate and varied for a short cruise. However, we found the food to be of a very basic standard and without a great deal of variety. Also the waiter service in the bars was very disappointing and more often that not, we had to go to the bar to order. The ship, overall, looks pretty tired and deck furniture definitely needs replacing with loungers showing rust and other signs of wear. Read Less
Sail Date August 2018
Here goes, firstly the good points…the food was very good and the waiting staff where on form and attentive. The room was as expected and overall the interior of the ship was good. The entertainment from the guest performers was ... Read More
Here goes, firstly the good points…the food was very good and the waiting staff where on form and attentive. The room was as expected and overall the interior of the ship was good. The entertainment from the guest performers was excellent, Steve V King and Barnaby were fantastic. And then the negatives…I thought the class system was fading out but how wrong, we wished to change our dining time from the later to the earlier sitting which involved one click on the computer, we even had the same table. This we were charged £4 per day, considering there were tables that were not being used for the whole cruise on the first sitting, I found disgusting. It was at this point we discovered ANCHOR CLASS. We had booked the cruise, last minute, and paid £2700 for 11 days of Baltic cruise to be in the bowels of the ship, deck 2. The last cruise we went on we paid £1700 for 7 days in the Mediterranean inc flights on deck 10, so our expectations from Fred Olsen were high. Unfortunately we were wrong, The Braemar was in fact a floating care home for the elderly, which we were under no illusion about, some whose only purpose in life was the daily charge for the restaurant, sorry I was incorrect because when the opportunity arose after food, there was an even bigger the race for the best seats around the ship with the nicest views, which after securing, they promptly fell asleep depriving people the chance to take in the sights. If they want to sleep GO TO YOUR CABIN, selfish gits. So now deprived of the good seats we went for a stroll around the ship, if you like the smell of paint then this is the ship for you, remember despite the 2018 price you paid, this is an old ship (1993) and the rust is appearing all over the place. Back to Anchor class, you would be charged for shuttle buses whereas other floors were not. The subject of upgrades was broached onboard during Captains question time and it is not company policy, we were also told that other cruise lines don’t do this, well Fred Olsen is wrong, all the other cruise lines we have used, do free upgrades. When my other half booked this, she told me we would be going to Sweden, Denmark and Finland,..two out of three wasn’t bad. We went to an obscure little island that belonged to Finland, with two attractions, a museum and an old sailing ship. The ship was shut for renovations….need I say more. I have resisted reviewing the holiday for a while so hopefully I would forget some of the horror. Up until this trip I have thoroughly enjoyed the cruising experience, and recommended others to try, just not maybe with Fred Olsen. There are much better Cruise company’s and cruise ships out there, younger, cheaper and better. Even worse, we sent this review to Fred Olsen and they didn,t bother to respond. A simple apology would be a good start, so even customer services are poor as well. Read Less
Sail Date August 2018
Interesting itinerary, including Norway, Svalbard and the Faroes. Black Watch is an old boat, but is comfortable. Other clients are self evidently fairly old, and mainly British. Being smaller, embarkation and disembarkation is ... Read More
Interesting itinerary, including Norway, Svalbard and the Faroes. Black Watch is an old boat, but is comfortable. Other clients are self evidently fairly old, and mainly British. Being smaller, embarkation and disembarkation is quick and efficient. We were impressed with the attention given to sanitation/handwashing, with regular reminders and lots of antiseptic liquid available. We enjoyed the varied, well prepared food. The ship has a number of black tie dinners, but didn't really differentiate the dining experiences on these nights, so I'm not really sure why they bother (and many guests weren't compliant with the dress code anyway). The entertainment was very good, especially the main dance troupe. The crew are exceptionally friendly, and service was always excellent. We travelled with a walking group so did not go on any FO excursions - however these looked interesting and at a reasonable price. The reason why we have downrated this cruise is solely because of our neighbours smoking on the balcony adjacent to us (see below). Unfortunately, this means we will not book with Fred Olsen again until they change their smoking policy. Read Less
Sail Date June 2018
Sailed with Fred Olsen several times..this was not what I expected after paying top rates for a luxury cruise. Not a sparkling ship, the windows were filthy, sticky chair arms and backs of chairs. Smears on tables, even the black pianos ... Read More
Sailed with Fred Olsen several times..this was not what I expected after paying top rates for a luxury cruise. Not a sparkling ship, the windows were filthy, sticky chair arms and backs of chairs. Smears on tables, even the black pianos were clearly unpolished. Double glazed windows had water inside and during the heavy seas the blinds could be heard rattling all over the lounge bars. The al la carte restaurant was excellent but highlighted how basic the rest of the food was. Due to be understaffed - according to a staff member - a two course evening meal could take between 1 1/2 to 2 hours. Paper? covering the safety rails on the stairways was pealing. Several drinking glasses had to be replaced, smelly and dirty. Inclusive canapes were dry bread and inedible. I have never had such a claustrophobic cabin. We had to sit on the toilet in order to close the door, it was so tiny. The noise from fixtures and fittings made sleep impossible during high seas. For the third time we booked this cruise to celebrate an anniversary, our 40th. On a last minute decision we booked a tour on the actual day. £216 to see the Glacier fjords and Hesteyri boat trip. The Glacier was a background view through a split in the mountains about 2 mile away, nearly missed because no one mentioned it. As for the scenery not what I would call spectacular. When it came to disembarking the boat was moored at sea, offshore, so it entailed climbing over the back rails and dropping 2 feet to a ladder and then sitting on the edge of a rubber inflatable. The first 10 to go had a 15 minutes wait on shore in the biting cold for the rest of the passengers. The highlight, a cemetery and deserted herring factory? Elderly people do not like to be seen as unable to do things but an awful lot were decidedly green around the gills. I refused to go because amongst other things I suffer from severe sciatica but in the UK health and safety would have been appalled. The entertainment was excellent, activities were rather short and sweet. When a deserted village or one with 2 shops and a small supermarket are included in the stops there is not a lot one can say. Read Less
Sail Date June 2018
Wanted a short Cruise around North Scotland. House not far from Liverpool to pick the Ship up. 6 days before the Cruise Fred Olsen informed us that we would be bussed up to Rosyth from Liverpool staying overnight in Rosyth .(Due to a ... Read More
Wanted a short Cruise around North Scotland. House not far from Liverpool to pick the Ship up. 6 days before the Cruise Fred Olsen informed us that we would be bussed up to Rosyth from Liverpool staying overnight in Rosyth .(Due to a mechanical fault). The original itinerary was Liverpool>Fort William>Stornaway>Orkney Islands>Invergorgen>Liverpool. The change now was Rosyth>Invorgorden>Orkney Islands>Stornaway>Fort William>Liverpool. In Invergorden because of bad weather we stayed overnight in anchorage in the MurrayFirth and we had another itinerary change, this time going to Dundee>Shetland Islands>Stornaway>Fort William>Liverpool. Then we had another Itinerary change Dundee>Orkney Islands>Liverpool. So as you can see it was a Mystery 7 night Cruise? The Cabin Stewardess was excellent. The Food was Excellent. The Entertainment was very good especially the Cruise singers & dancers called Musicality & from the off board Scottish Highland dancers. The show featuring members of the Crew was exceptional,especially a middle aged man that worked in the Kitchen (his range of voice was exceptional. Read Less
Sail Date June 2018
We chose the cruise because of the ports it was visiting, we have sailed on all of the other Fred Olsen ships in the last few years. This was our first and and is definitely our last cruise on Black Watch, she is a tired old ship from a ... Read More
We chose the cruise because of the ports it was visiting, we have sailed on all of the other Fred Olsen ships in the last few years. This was our first and and is definitely our last cruise on Black Watch, she is a tired old ship from a bygone era and it shows, they really are papering over the cracks with this ship, she is a tired old lady who should be put out to grass or advertised as a ship for the over 70's and especially single older ladies. We don't wish to be rude to any one but, just pass by the Library at any time and you will see what we mean, we nicknamed it the dormitory, it was full of old people fast asleep. We like traditional cruising and enjoy formal nights and all of the other things that go with it and we like smaller ships, we don't want to go rock climbing and surfing on board or wish for a 6000 passenger super ship but, Black Watch is past it. The specialty restaurant was dark and uninviting with people queuing outside for the main restaurant staring through the lattice grill whilst you ate, not a good option. The self service restaurant is tiny and full of staff members so we could never get in. The saving grace was the crew, they are very good and try hard to get things just right for you. The Observatory Bar Staff in particular were excellent. We chose the all inclusive drinks package, it wasn't worth it, the longer the cruise went on the less wine refills seemed to be available in the restaurant, the spirits are short measures and mixers from the pump so very sweet in taste and not much flavour. Beware when in the outside spaces as great chunks of oily soot from the funnel make an all too regular appearance on you clothes, in your drinks and in the swimming pool! I am sure some people reading this review love Black Watch and will howl in protest at its content but, we are in our early 60's so not 30 year old's wanting a "Night Club" ship, and this ship in our view is not up to standard for the 21st century. Read Less
Sail Date May 2018
My elderly mother cannot fly because of health issues and wanted to visit her home country.This was the only cruise that called at ports we wanted to call at. Our experience of the cruise started poorly when initial arrangements were ... Read More
My elderly mother cannot fly because of health issues and wanted to visit her home country.This was the only cruise that called at ports we wanted to call at. Our experience of the cruise started poorly when initial arrangements were badly handled and information had to be submitted several times.I let that go as one of those things. Once on board , every time I bought anything whether in the restaurants , shops ,bars etc the bill presented left a line for adding a tip. This despite having prepaid gratuities as recommended by the cruise line. That is appalling. The cabin service by the stewardess was efficient. The room service orders arrived prompt ,served efficiently and by nice staff. The waiters allocated to our table were excellent ( so I tipped generously). Otherwise, things are not good. The food was indifferent, sometimes the portions were meagre . Classic dishes were often spoiled , being accompanied by a bit of boiled vegetables. Appetisers were particularly bad, better to have none at all. The buffets were of inferior cafeteria standard. The breakfast buffets were basic and tired , the bread available dreadful. As for the coffee throughout the ship (in the restaurants, the buffets, breakfast ,etc it was dire, dreadful, weak, thin . Similarly with tea , the water for which was never hot enough. So weak tea was served throughout. The only way to have decent tea or coffee was to buy and pay for it in a specialist coffee shop. The wine lists were absurd. At the beginning of the wine list 5 recommended fine wines were listed. When ordering one of these , after waiting 10 minutes, I was told they didn’t have it. So I chose an alternative, that was also not available and so on with 4 of their own recommended wines! The wine waiters didn’t know much about wine. So nothing on this ship for wine lovers. The entertainment on board was basic holiday camp fare, except for two excellent guitarists often playing some of the lounges. The activities available were standard fare. The gangways at most ports were badly arranged - given that they knew most passengers were elderly - steep stairs were in use. Bad enough for many to struggle descending , much worse when ascending on returning to the ship. Claims that they were restricted by the tides did not check out, as they could ramp or extend the steps to make them easier. Overall, the ship has a downmarket feel and the cruise line seem unmoved by making life better for its customers. I shall not be using it again. Read Less
Sail Date March 2018
The prospect of seeing the Northern Lights was the main reason for choosing this cruise and, to be fair, we did see them. Unfortunately the experience was spoilt by poor itinerary planning (e.g. an afternoon call into Trondheim, where ... Read More
The prospect of seeing the Northern Lights was the main reason for choosing this cruise and, to be fair, we did see them. Unfortunately the experience was spoilt by poor itinerary planning (e.g. an afternoon call into Trondheim, where attractions are only open in the morning) and a general sense that Fred. is nowadays only out to extract as much money as possible from you. The tours were grossly overpriced (unacceptable margins over DIY for the same experience) and all over the ship there are now too many premium services. I would not recommend this trip to anyone who has more sense than money. The dinner menu had too much repetition. Over the years, a number of the little extras have been gradually phased out - the latest casualties being the Gala Buffet (now reduced to a shadow of its former self) and the drinks at the 'cocktail' parties, which now include no actual cocktails. Read Less
Sail Date March 2018
We have been cruising with Fred Olsen for many years but this was the first time on the Boudicca. This was the last leg of the cruise we were on and we were so disappointed, having recommended Fred to many people in th past. The weather ... Read More
We have been cruising with Fred Olsen for many years but this was the first time on the Boudicca. This was the last leg of the cruise we were on and we were so disappointed, having recommended Fred to many people in th past. The weather caused us to stay in Cadiz for an extra day and avoid the bad weather, fair enough but, those two days at sea were spent avoiding the cables down the corridor and also the ceiling which they replaced, there needed to be hard hats supplied. To cap it on on the day that my wife could sit on the balcony they were chipping off the paint above us and she had to come inside or get covered in white chippings. To be honest we could not believe that it was the same company that we had been so loyal to. Apart for the maintenance work everything else was fine, food excellent, staff extremely helpful and cabin really comfortable. We have received 25% off our next cruise, however, I do not think that will be helpful to those who were trying Fred Olsen for the first time. Come on Fred Olsen Jr. get your finger out and get back to what we expect from our cruises with you. Unhappy customers means people do not come back. Read Less
Sail Date March 2018
destination good but wouldn't recommend this as ship needs to be replaced by o old. The whole experience of this cruise was as if I had been in an old people's home. The entertainment was geared for this and so we're the ... Read More
destination good but wouldn't recommend this as ship needs to be replaced by o old. The whole experience of this cruise was as if I had been in an old people's home. The entertainment was geared for this and so we're the activities. The destination was appealing but to be given a port that was a coal mining destination Port Richard and get covered in dust isn't my idea of interesting port even captain agreed and told us he had notified the company of this. Must have been a cheap port to go to. The overall staff really very good and helpful, food good, cabins not up to today standards. Entertainment needs to be updated though an older crowd they need to realise we are not one foot in the grave. Lovely table but also of the same opinion. Perference given to people who book Fred Olsen direct. Independence passages required to desembark no later than 10.00 a.m. But Fred Olsen passengers were allowed to stay on board as long as necessary before their flight departure. I hope Fred Olsen take note of these comments Read Less
Sail Date January 2018
On the first night a burst pipe on the tenth floor flooded our cabin on the ninth floor and the hallway carpets were soaked. Noisy machines to dry out carpets. Took 5 days. At breakfast we were served cold tea and breakfast. Dirty ... Read More
On the first night a burst pipe on the tenth floor flooded our cabin on the ninth floor and the hallway carpets were soaked. Noisy machines to dry out carpets. Took 5 days. At breakfast we were served cold tea and breakfast. Dirty breakfast plates. Complained to manager. Not enough seats for entertainment in the Neptune Lounge. Probably due to wet carpets husbands pneumonia kicked in. 2 hour wait for doctor £61 for 8 tablets.Need two doctors!!! The swimming pools and jacuzzis not ready after a small refit. Were being worked on 24 hours a day.( Retiled etc) Some were ready five days after cruise started. Lift doors dangerous as closed too quickly.At least 2 people injured .Left Lisbon early to miss storm. Too many days at sea.Fireworks in Funchal were lovely though.Epidemic of coughing called apparently Balmoral cough as it happens a lot. A lot of time spent in bed due to illness probably caused by damp carpets. Read Less
Sail Date December 2017
The ship had been in dry dock prior to the cruise. The work had not been completed on time and the swimming pools were out of operation for most of the cruise. Lifts were not working for a large part of the cruise and areas were cordoned ... Read More
The ship had been in dry dock prior to the cruise. The work had not been completed on time and the swimming pools were out of operation for most of the cruise. Lifts were not working for a large part of the cruise and areas were cordoned off for maintenance and painting works. The cruise should have been cancelled and money returned. £75 compensation was a derisory amount. The food at evening meals was hit and miss. Some excellent meals and some very poor quality ones as well. Coral club staff were very poor and inattentive. The only saving grace of the cruise was the entertainment in the Neptune lounge. Having travelled with fred olsen many times this will be my last cruise with them. Toilet broke 18 times during the cruise another example of the ship being ill prepared for this cruise. I have been on many cruises and this was my worst experience Read Less
Sail Date December 2017
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