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1 Helpful Vote
Sail Date: March 2019
This was a Mystery Cruise the only clues we had were the vague descriptions of excursions in 4 ports one of which was overnight. The Captain gave us confusing descriptions each day from 28 Deg in our next Port to Heading for Florida, 12 or ... Read More
This was a Mystery Cruise the only clues we had were the vague descriptions of excursions in 4 ports one of which was overnight. The Captain gave us confusing descriptions each day from 28 Deg in our next Port to Heading for Florida, 12 or 18 knots overnight speed etc. Our electronics were no help. Everyone woke up one morning with a message on their Mobile giving the cost of calls from the USA ! The ShipMate App could not find us. We ended up visiting Oslo, Gothenburg, Copenhagen and overnight in Amsterdam. His weather button worked a treat we had excellent weather in each port and other than Gothenburg were able to walk into town (City). Neptune was sleeping so our time at sea was extremely smooth even though we were in the vicinity of the Viking Sky. Definitely a cruise for the "Older" cruiser, the entertainment was average but the intrigue was excellent throughout the ship. Some did not even realise we were in Amsterdam just as we were docking !. Our Cabin was one of the best we have had for the Class with the exception of the Showerhead. Chinese Water Punishment comes to mind. The staff were excellent and the new updated IT facilities made a big difference. The ship is 74 years old but has been well preserved. Nothing like a Mega ship but enough space to find your own comfort area when needed. Would we go again...Yes ! Read Less
2 Helpful Votes
Sail Date: March 2019
We chose this cruise, our first with 'Fred', entirely on price as ridiculously cheap at £45 per night.pp. We have visited all the destinations before which made it quite relaxing. For the price you really can't complain ... Read More
We chose this cruise, our first with 'Fred', entirely on price as ridiculously cheap at £45 per night.pp. We have visited all the destinations before which made it quite relaxing. For the price you really can't complain about anything. The staff are fantastic to a tee. Ever single one we met was polite,courteous, smiley and friendly. The food is superb, as good as any we have been on including Cunard and P and O. Exception being afternoon tea which we felt a little lacking. It irks a bit being asked to pay to change dinner sitting. Most other cruise lines are helpful and try to do this for free. Not a good first impression. We particularly liked the way the buffet restaurant opens out onto the open back decks allowing al fresco dining with great views. Many modern ships lack this with rear decks reserved for cabins. Entertainment in the theatre is absolutely superb, great acts all the way through, very polished and a great live orchestra for every show. The theatre seating though is awful. The mix of sofas and swivel chairs just doesn't work. The levels are all wrong and getting past is difficult. Many drinks spilt from silly table design. Replacing the swivel chairs with another row of sofas would be far better. And why oh why must they serve drinks during performances? It is bad enough with inconsiderate guests and unfortunately some staff members, (good to see the comedian laying into one of the repeat staff offenders!) getting up and moving around or talking during performances, with waiters taking orders too it is so disruptive. Surely people can survive for 45 minutes without ordering a drink and if one is that incontinent surely it is polite to sit at the back? Some polite reminders needed at the start of the show perhaps? Other bars were of mixed quality entertainment. The string quartet were superb, we felt they needed a 'quiet zone' so that they could be fully appreciated.. The ship itself is mixed. Inside areas: Some areas have been revamped and look great such as the observation and lido bars and the library/card room. We didn't use the spa/gym but this looked superb with the best views on the ship. Much of the ship though is dated and has a bit of a motorway service station come care home vibe. There is no 'wow factor', However it is all comfortable with plenty of lounge areas and does the job. Outside decks: We love the 'stacked' rear decks. Plenty of space and often sheltered on sea days. However, excepting the revamped lido lounge, it is all rather tired looking with rust stains around the pool etc. The sunbeds are ancient and well past their sell by date. There are plenty of them though. What really disgusted us was the way too many people lay with sweaty bare skin direct on the fabric with no towels. Yuk! There really need to be pool towels handed out on deck, not just in the cabin and some signage encouraging their use. Our man gripe would be cleanliness. We were pleased that there was enforcement of hand gel use at the entry to restaurants. There were however, too many sticky and smeary surfaces throughout the ship. It didn't gleam like other cruise lines we have been with. Chairs in the lounges with sticky wooden arms. When you pick up a chair in the restaurant your hand would stick to the back. Tables not wiped down when resetting in the buffet etc. This really needs attention. Getting on and off the ship was flawless and we liked the way that independent travel is not discouraged as with some other lines. Bus pick up points etc are advertised. All in all though fantastic value and a very frienldly down to earth ship. With the October refit hopefully addressing some of the issues and some attention to cleaning standards we would certainly use Fred Olsen again. Read Less
3 Helpful Votes
Sail Date: March 2019
Previous wonderful experience with Fred Olsen over the past fifteen years. Sadly, will go with them no more unless they get back to their previous excellence. It appears that the ' Bean Counters ' have taken charge. Cruise prices ... Read More
Previous wonderful experience with Fred Olsen over the past fifteen years. Sadly, will go with them no more unless they get back to their previous excellence. It appears that the ' Bean Counters ' have taken charge. Cruise prices have rocketed by up to 70% ( beware ' Anchor Fares ' you will be second class guests even having to pay a large sum for a couple of clicks on a computer to change your unfavourable dining time ). Quality of food has fallen dramatically, they used to have the very best food, now the meat is tough ( pork steaks, veal etc. ) Food in the self service buffets is always no more than very lukewarm, cold bacon, uncooked vegetables, far less than al dente, just dipped in warm water. The breakfast marmalade and jams are cheap, bulk bought and tasteless in open dishes rather than the tasty individual sealed packs and immediately adjacent to wheat bearing bagels so the crumbs can contaminate the jams with gluten. Scrambled eggs very cool and so runny they could be poured; horrid. Never once was steak or prawn cocktails on offer, unlike other cruise lines where they are staple every dinner. A New Maitre D' needed, bring back Mr Angel. Same guest artists twice each in 7 nights. Good theatre company, though. No interesting guest speakers Captain waiter in Palms never once spoke to us, not even a greeting. We ate there over 30 times. Dirty looking, food ingrained table mats in Palms restaurant, no doubt bacteria bearing. Mentioned this but they were only ever wiped over with a damp cloth, and, to think, cruise lines worry about Norovirus !! Only place where good food available is The Grill, at £20,00 per person extra, but even that is over priced, no soup on menu. Only good coffee on the ship in there. We have recommended Olsen to many friends and obtained many customers for them but we can no longer do so as there is far better value on other cruise lines. We have three further cruises booked, none of them with Fred Olsen. Only consolation of this cruise was the wonderful staff (mostly ) Read Less
1 Helpful Vote
Sail Date: March 2019
We thought it would be fun to cross the Atlantic and a 16 day Re-positioning Cruise offers quite good value for money, We flew to Barbados, visited Antigua, Tortola and St Kitts and, after 6 days at sea crossing the Atlantic, stopped at ... Read More
We thought it would be fun to cross the Atlantic and a 16 day Re-positioning Cruise offers quite good value for money, We flew to Barbados, visited Antigua, Tortola and St Kitts and, after 6 days at sea crossing the Atlantic, stopped at Ponta Delgada in the Azores and then called in at La Coruna before docking in Southampton. We had never traveled with Fred Olsen before but had heard good reports from others. We thought the Braemar, a small ship relatively speaking, with just 900 passengers and just for grown ups (i.e. no children) would suit us well. We had lovely weather, pretty calm seas and the staff were delightful and very attentive. Our cabin (an outside one with a picture window) was reasonably spacious and had all the facilities we would expect. Importantly, the beds were very comfortable! When at sea I enjoyed playing Bridge and we liked the Quizzes. Some of the talks were interesting but the selection of films in the cabin was not so good. I thought the extras were very expensive (drinks packages, WiFi and short excursions) and was disappointed with the standard of the entertainment and some of the food, though the Breakfasts and the Food Stations were good. The overall conclusion is, therefore, that we enjoyed ourselves but would not rave about it and would probably choose to go for another P & O cruise next time, as there is a wider age range. Most of those on board were quite a bit older than us (and we are in our early 70's!) and they were - for the large part - loyal Fred Olsen repeat travelers! Horses for Courses, as they say! ps. A note of caution when booking: While the actual cruise is excellent value for money, when you add on additional costs for insurance (more expensive in the Caribbean and USA), gratuities, on-board expenses for WiFi, bar bills and excursions, rail fares, taxis, overnight hotel stays and also - in our case - kennel costs, your outlay is doubled! It is still a lovely holiday but it is too easy to overlook these when making the decision to go! Enjoy! Read Less
1 Helpful Vote
Sail Date: March 2019
The cruise was excellent for the food, entertainment, staff, and cabins. But the quality of the AI drinks package was poor. The brands of the drinks were hidden so couldn’t see the bottles but saw the whisky le Valletta never heard of. ... Read More
The cruise was excellent for the food, entertainment, staff, and cabins. But the quality of the AI drinks package was poor. The brands of the drinks were hidden so couldn’t see the bottles but saw the whisky le Valletta never heard of. Ginger ale tasteless out of a cheap plastic bottle. Would not pay for AI again as it would have been cheaper to go on the cruise and buy a few quality brand drinks. Too much ice in them too even when asked for no ice. Shame on fred olsen. The rest of the cruise was very good. The food was excellent in the dining room and the Palms restaurant. The shows were excellent but poor layout of seating. The pools and jacuzzi were nice and warm and plenty of sun beds. Most of staff were very pleasant and polite and helpful. The captain and officers were very friendly. Read Less
Sail Date: March 2019
We were very apprehensive With regards to the trans Atlantic part of this cruise as we thought we would be bored being st sea for so long but were extremely pleased with the amount of entertainment on board such as lectures, classes and ... Read More
We were very apprehensive With regards to the trans Atlantic part of this cruise as we thought we would be bored being st sea for so long but were extremely pleased with the amount of entertainment on board such as lectures, classes and facilities available that in the end there was not time to do everything. The quizzes were very good and my wife joined the choir run by Claire-Marie who was very professional finalising with a concert on the last Friday afternoon with the drama and ukulele groups which was well attended by the guests on board. An overall memorable cruise with special attention given on my birthday aboard the ship without needing to tell Fred Olsen anything. The entertainment team, lecturers and guest entertainers were excellent with a variety of entertainment from opera to song and dance, comedy, and the staff evening was excellent. We also were very impressed with all the musicians on board Read Less
Sail Date: March 2019
We choose this cruise because of the itinerary and the fact it sails from Dover, close to where we live. We had never been to 4 of the ports, and so were looking for new experiences, we had visited 3 already, so knew what we wanted. We ... Read More
We choose this cruise because of the itinerary and the fact it sails from Dover, close to where we live. We had never been to 4 of the ports, and so were looking for new experiences, we had visited 3 already, so knew what we wanted. We had cruised last year with FO to Norway...what a difference! Good bits....the restaurant staff were the usual helpful, attentive and able selves. Embarkation at Dover was simple and fuss free Some of the places we moored were excellent....Las Palmas, Funchal, Lisbon and Vigo...close to the town, and not too grotty. Of course FO need to moor where the port allocates them. One of the lecturers was very good...low key, but accurate and interesting. Adequate....food of a lower standard than the Norway cruise.....desserts at lunchtime very poor, better at dinner. Menu OK, but unimaginative...maybe suited the age and nationality profile of many of the passengers. House wine no better than adequate, at OK prices. Cabin fine, not too good in rough weather (force 9) but not a problem. Poor.....some meals were just bad, or weird. Schnitzel with peas and carrots? One day was awful: I complained, but got no real response. Customer service desk was hopeless....defensive and not given any updates on pool problems etc. Shore tours laughably overpriced. To ask for £10 per person for the shuttle from the ship to Arrecife (on a Sunday, when the town is closed) is taking the mickey...its buried in the T & Cs, apparently. Arrival at Vigo as Siesta time is starting and departing at 5 pm is incomprehensible. One lecturer was inaccurate, a little Englander and mumbled. No, we will not use FO again for a sea cruise Read Less
3 Helpful Votes
Sail Date: February 2019
Care of the customer seems to have become secondary to profit. A92 yr old pensioner had to be admitted to hospital in Cherbourg but was released as fit a few hours later. We saw him at 1pm sitting in the drafty embarkation shed having been ... Read More
Care of the customer seems to have become secondary to profit. A92 yr old pensioner had to be admitted to hospital in Cherbourg but was released as fit a few hours later. We saw him at 1pm sitting in the drafty embarkation shed having been refused entry to the ship despite the fact the hospital had discharged him as fit to travel, he was 50 meters from the ship,and the ship was not due to sail until 7.30pm. Having made a noisy protest at customer services whose only response was 'we cannot tell you anything' he and partner were finally allowed back on board. All we could do was to mention the Press and hope for the best. They were 12 hrs from Southampton but were expected to get a taxi and three trains to get to the port in the UK to get their luggage which was still on the ship. A truly disgraceful way to treat anyone. Ports and excursions left a lot to be desired. We apparently did not always get our normal births so shuttle buses were used, these dropped you off where they felt like rather the centre of towns, lots of walking on rough pavements. Lisbon was cancelled due to the weather, whose bright idea was Cherburg as a replacement? Entertainment was very good, the new dancing troupe were excellent. Food was adequate but small portions and not as good as before. Restaurants appear to be understaffed. My wife was confined to the cabin for over 30 hours following something she ate, and received a letter saying how grateful they were that she obeyed the guidelines, and as a reward she was offered £71 - off the next cruise booking within the next 12 months. We are speechless. Needless to say, we will not be using their offer. Our disappointment at the whole episode, which should have been a happy break, is now a very miserable experience, not to be repeated. Read Less
2 Helpful Votes
Sail Date: February 2019
I wish I’d seen several of the recent comments before I booked on Black Watch. There is so little to merit this ship apart from a very loyal and overworked crew. I have no idea why it has such an apparently loyal following from ... Read More
I wish I’d seen several of the recent comments before I booked on Black Watch. There is so little to merit this ship apart from a very loyal and overworked crew. I have no idea why it has such an apparently loyal following from passengers, although maybe I will when I’m in my 80s which seemed to be the average age on board! The itinerary seemed good when I booked but we spent the minimum amount of time in several ports which seemed to be to save money rather than give passengers a real chance of seeing anywhere. They then sailed slowly to the next port to save money on fuel I guess? I wasn’t the only one who felt this! The food is only just above average unless you like traditional bland food. The fixed dining is out of date – we were allocated the 8.30 sitting which is far too late and the earlier sitting would have been too early! Thankfully they do have a café style restaurant Brigadoon which was generally very good and rarely crowded in the evening. It was packed by day especially as this is the only place to get afternoon tea! The coffee on board is terrible unless you pay for a coffee in one of the numerous bars. We chose the wrong fare so paid an exorbitant amount but even on one of the ‘drinks included’ packages, we were told by fellow passengers that it doesn’t include coffees! Come on, there is no reason not to have a decent coffee machine using actual coffee beans as all catering companies and other cruise lines such as P & O do! I also felt Fred were encouraging people to drink far too much alcohol especially spirits as well as wine and beer with all meals which is contrary to modern advice about drinking. I didn’t purchase a drinks package because of this and found their Freedom fare is no such thing, especially if you book late because it doesn’t even include the gratuities! The entertainment was very predictable and repetitive. The speakers were knowledgeable but their delivery was very poor. The only good classical concerts (of which there were only 2 in 14 days) were from a privately booked group. Many activities such as craft and some fitness classes have a supplementary payment which seems outrageous given the high prices. I have never known this on other cruise ships. The air conditioning was terrible in our very noisy cabin. I guess it is set high for an old people’s home which is what it felt like. The only cool place on the ship (apart from outside) was the Observatory so we spent lots of time there. To be fair, they do have lots of lounge space unlike many other boats but some areas especially near the theatre are very dated and gloomy especially at night. I am used to being able to walk around Promenade decks but don’t try this on any day with a glimpse of sunshine because you cant walk round the back of the ship without negotiating those in a bar who move their chairs to block the route! It seems the only way to get value from a Fred cruise if you can stand their very old fashioned approach is to book one of there 3 for 2 cruises packages but as I never want to go on one of their boats ever again, I have to live with very poor value! I very much agree with the comment about charging a 5* price, and delivering at best a 3* product, in fact it was more like 2*! Read Less
5 Helpful Votes
Sail Date: February 2019
The Fred Olsen product is dire! We will NEVER book another cruise with them. When we got home we complained, and ended up being told that we were clearly "not the type of passengers suitable for a cruise with Fred Olsen!" Such ... Read More
The Fred Olsen product is dire! We will NEVER book another cruise with them. When we got home we complained, and ended up being told that we were clearly "not the type of passengers suitable for a cruise with Fred Olsen!" Such wonderful customer service! We're experienced cruisers, but this short Valentine cruise, our first time on Fred, was truly awful. We paid £240 per person, per night, for what was described as a Superior Suite, with the All-Inclusive drinks package. What a complete rip-off! Embarkation was painful. Although we turned up on time we had to sit and wait until called. Not the "priority boarding experience" we'd expected from their "Suite Dreams" package!. It was disorganised, with no-one to meet and greet, and the general first impression was that they just don't give a toss about their customers. Our cabin was a 1/10. We've written a separate review of this. We did explain our cabin issues to a lady at Reception for whom English was still not quite yet a second language! Although we were assured that action would be taken, nothing happened, and we never saw our cabin steward even once! The "Suite Dreams" package gives you a free bottle of fizz (worth about €1,00 at most), a bowl of hard and inedible unripe fruit (green bananas even!), and unlimited free bottled water in the cabin. Be warned though that getting the small water bottle replaced is a complete pain in the butt - you have to fill out the form on the neck label EACH TIME! Never had that one before! Our dining experience was unacceptable. Think Butlins rather than Michelin! They serve the same limited choice of food in each of their restaurants. Service is of the "bored" variety, with the wait staff definitely wanting you to think that they're doing you a favour deigning to acknowledge your presence. Both the large restaurants are very noisy, and we had a couple of tables of drunken chavs close by, each of whom had already had enough booze to sink their ship, and who only seemed to talk at full shout. After two nights we gave up and ate in the buffet. Its quieter, and the food is just as awful as elsewhere. We'd describe the whole food choices as "done to a budget" - the lowest one possible! We also came home with gastroenteritis. Not fun! The "All-Inclusive Drinks Package" is a massive con. The bar drinks menu has eight pages or so; the "All-Inclusive" list is the back half page. There's a limited choice of beer and wine, and some soft drinks. No cocktails. Nothing at all! You even have to pay for tea and coffee UNLESS you want to trek to the grotty Nescafe machine in the Iceni room. To be fair to Fred, we can see that this short four day cruise possibly attracted the wrong crowd. There were a large number of noisy drunks on board shouting at each other every evening, and our escape was to the Observatory Bar near our cabin! It possible that there was a significant number of cruise first-timers onboard who perhaps weren't that careful about hand hygiene, so its easy to see how you can pick up a mild gastroenteritis bug. The key issue we have with Fred is the poor value for money. They're charging a 5* price, and delivering at best a 3* product. The customer services lady who called us to follow up on our complaint was a complete time waster who aggressively rejected all our fair and reasonable points before telling us that we were "not the type of passengers suitable for Fred Olsen". In summary, don't bother with Fred Olsen. For around the same price you can go on Azamara or Oceania, get a decent clean cabin where the bed sheets and towels actually get changed, reasonable food and a good all-inclusive drinks package. Both cruise lines offer lovely "R" class ships that have roughly the same size and passenger numbers as Fred. Read Less
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