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901 Emerald Waterways Cruise Reviews

Had high expectations for Danube cruise. Paid nearly £5000 for two for 1 week. Turned out to be very poor value for money. Not very much to say that is positive apart from visiting the beautiful cities of Budapest and Vienna. Food was not ... Read More
Had high expectations for Danube cruise. Paid nearly £5000 for two for 1 week. Turned out to be very poor value for money. Not very much to say that is positive apart from visiting the beautiful cities of Budapest and Vienna. Food was not very good, not a lot of choice and found the staff did not always replenish quickly. Drinks were included with lunch and dinner but only one choice of red, white so if you didn’t like what was on offer you had to pay for an alternative. Not much on offer entertainment wise apart from Anton and Erin being on board for one night which was excellent. You sometimes had to ask to get another drink as not enough staff. Most of the staff were very nice although a few were rude. If we ever do another river cruise it definitely will not be on an emerald boat. Read Less
Sail Date July 2019
Chose this cruise because I love France. Arles, Avignon and Lyon were really interesting ports of call. Ship was spotless. Food was very good. Service in the dining area was excellent. All staff and crew were friendly, helpful and ... Read More
Chose this cruise because I love France. Arles, Avignon and Lyon were really interesting ports of call. Ship was spotless. Food was very good. Service in the dining area was excellent. All staff and crew were friendly, helpful and efficient. We were disappointed that the ship often sailed during the night. When it did sail during the day, there was no access to the top deck due to the many, many lochs and bridges. (There was free access when in port). On day 6, the french authorities boarded the ship for an audit. The ship was prevented from completing its journey. The next day : * we travelled by coach to a vineyard - over 2 hours each way * a scheduled cheese/wine event did not take place * we made our own arrangements for lunch * returning from the coach trip, we were told to pack as we would be staying overnight at the Radisson hotel and we had to find somewhere for our evening meal * we were able to claim for 2 basic meals - but the allowance was far short of the standard and number of courses we had become accustomed to plus, unlimited wine with our meals * passengers were very low in spirit at the end of the holiday and we have never had an explanation as to why the ship's paperwork was not in order. * Liberte was unable to make its return journey to Arles, meaning many more disappointed people. I have written to Emerald Waterways suggesting compensation should be a seventh of the cruise price. I have not had a reply - just a standard letter and a cheque for £110. I don’t think this is adequate when you consider the disruption and inconvenience we experienced. Read Less
Sail Date July 2019
The quality of food and the service on board this ship is excellent. Unfortunately the disembarkation and the situation we found ourselves in was traumatic to say the least and it robbed us of the last two days of our cruise which was very ... Read More
The quality of food and the service on board this ship is excellent. Unfortunately the disembarkation and the situation we found ourselves in was traumatic to say the least and it robbed us of the last two days of our cruise which was very expensive. Let me explain - after our evening meal on Thursday the captain announced that we had been ordered to return to Lyon by the French Authorities- no explanation as to why and we still don’t know why. We were told that on Friday morning we were to have breakfast between 7am and 8am as the staff, who were all wonderful, had been ordered to cease all services at 8am. So if you stayed on board, which we did, there was no lunch, no evening meal not even a cup of coffee. We elected to stay on board instead of subjecting ourselves to a very long coach journey. When the coach did return we were told to pack our cases and be ready to leave as we were to be transferred the hotel Radisson in Lyon. This is not what you expect to experience on an expensive river cruise with a reputable company. I must say the Cruise Director Jana (I hope that is how to spell her name) was absolutely marvellous and was assisted by Drazen who was also marvellous. They had arranged wonderful entertainment. One thing we were disappointed with was that we couldn’t enjoy sitting on the top deck when the ship was sailing as we did when we were on the Rhine cruise. I’m not sure the French Authorities want to have cruises on their rivers if this is how they treat the people on them. We still haven’t had an explanation as to why this situation occurred. Read Less
Sail Date July 2019
We wanted a river cruise for a 70th birthday celebration. Saw this one advertised in daily mail and it covered the area we wanted to cruise to. We started at Budapest and travelled to Bratislava , Durnstein, Melk and Vienna. We were ... Read More
We wanted a river cruise for a 70th birthday celebration. Saw this one advertised in daily mail and it covered the area we wanted to cruise to. We started at Budapest and travelled to Bratislava , Durnstein, Melk and Vienna. We were unable to cruise last day due to river level.. however, the choice was there to travel by coach or stay on ship. Everything was well organised and passengers were kept up to date with any changes. It was a fantastic choice. Everything was run very smoothly from the time we were met at the airport until we ended the cruise. The service in horizon bar and main restaurant was quick friendly and fun when other passengers were celebrating birthdays or anniversaries. Yes From the cruise director, reception staff, waiters etc and cabin attendants , all were friendly helpful and welcoming. The evening entertainment was run by Neil after the evening meal. The juke box jury night was fun and it was great to see the staff join in. From cabin attendant to waiters. Neil also arranged golf tournament and aqua aerobics. The guided tours were very well organised with plenty of knowledgeable guides. You could choose the pace of the walking tours to suit your needs and if you wanted a more strenuous tour this was available.bottled water was available each day to take ashore . On previous ocean cruises this was an extra. Each evening Michael the cruise director detailed the next days events and choices. The choice of meals was wide ranging, very tasty with different options if you did not want local dishes. There was also a large choice for breakfasts. The service was also first.class. We had been on ocean cruises before but this was a special experience. We will definitely choose emerald again Read Less
Sail Date July 2019
Maybe we have high expectations? I just don't understand how so many people can say "Fantastic, Wonderful, Amazing" In my experience there is always room to improve. On our cruise we had "lock" problems so were ... Read More
Maybe we have high expectations? I just don't understand how so many people can say "Fantastic, Wonderful, Amazing" In my experience there is always room to improve. On our cruise we had "lock" problems so were unable to reach our last port of call and were transferred via bus. Made for a very long and uncomfortable day. In general the ports we visited were nice, but I wouldn't be interested in returning for extended stays, other then Budapest and Prague. The food on board was OK, but only 40% of it seemed to change daily, they kept serving the same items over and over again. I was also surprised to find we were forced to join other people at meal time. I understand many people enjoy this, but me and my husband like to enjoy a quite dinner after a long day of touring share our thoughts of the day. The idea of a peaceful relaxing dinner with each other, a glass of wine, is just what we are looking for. However, being pushed into making small talk with strangers each night was not what we were expecting. After all is said and done, we will go on another river boat cruise, but more prepared with the pluses and minus. Read Less
Sail Date July 2019
Itinerary is what interested us with this cruise with Prague, Salzburg, Vienna, and Budapest. Tour guides were great, small groups of twenty or so, all English speaking like us. Staff was super accommodating finding food for our picky ... Read More
Itinerary is what interested us with this cruise with Prague, Salzburg, Vienna, and Budapest. Tour guides were great, small groups of twenty or so, all English speaking like us. Staff was super accommodating finding food for our picky eaters, pulling ice cream flavors out of the freezer for our special request. Rooms were small but well organized. Lots of hangers but not much room for longer items. Safe in room and hair dryer. Bathroom has two medicine cabinets to hide away your stuff. Six large drawers to unpack. We started with three days in Prague. First day an orientation briefing with the wonderful Pavlena who was not only our tour guide, but got our hotel room assignments, suggested restaurants, walking areas, etc. she took us on a short walk the first day just to get us accustomed to our surroundings. The hotel grandium staff was great. We ate across the street for lunch and settled into our rooms in the afternoon. We had a wonderful walking tour the following day where we saw the highlights and pavlena arranged for bus rides back for those wanting less walking.second day we did the optional tasting tour, which was ok. Thanks to pavlena, who walked us to and from the tasting, we saw more sights on the way. Third day was transfer to the ship, four hours with a stop for restroom and sandwiches. Boarded at passau instead of Nuremberg due to low water. Luckily we didn’t miss any tours and were able to continue by ship the entire cruise. Read Less
Sail Date July 2019
Wanted to cruise the Danube. Unfortunately the water levels were too low and we had to be bussed instead of cruising from Passau. This spoilt the trip as cruising is much more relaxing than coach journeys. The cruise director and ... Read More
Wanted to cruise the Danube. Unfortunately the water levels were too low and we had to be bussed instead of cruising from Passau. This spoilt the trip as cruising is much more relaxing than coach journeys. The cruise director and entertainment manager were very good, but trips out were not booked in advance making disembarkation a bit erratic. The waiter service was superb. Nothing was too much trouble for any of the staff. Each and everyone of the waiting staff were very friendly and committed to giving an excellent service. One bar waitress, Jane , only joined as a new member of staff at Bratislava, but showed such confidence and enthusiasm. We were on the premium drinks package as part of the Black Friday deal, and she bought me a drink up onto the sun deck without me asking! (An orange and Pineapple juice). Only very disappointed with the cabin layout and not being able to cruise past Passau. Read Less
Sail Date July 2019
Having done a number of Ocean cruises, we had decided we would like to try a river cruise, and the Danube sounded good. Recommended to Emerald Waterways by our local travel agent. We were delighted with the cruise - Budapest to Nuremberg, ... Read More
Having done a number of Ocean cruises, we had decided we would like to try a river cruise, and the Danube sounded good. Recommended to Emerald Waterways by our local travel agent. We were delighted with the cruise - Budapest to Nuremberg, beautiful and very interesting. We were due to sail on the Emerald Destiny, but due to some problem with that ship we were actually on the Emerald Star. We couldn't fault the orgainsiation, staff, food or accommodation. The staff were very friendly and seemed a happy bunch. The three meals a day (plus snacks which were unexpected!) were varied and of excellent quality. Wines, beers, soft drinks with lunch and dinner were included in the package as were the tea and coffee available 24 hours. The walking tours, also included, every day, were of high quality. Evening entertainment was varied and enjoyable. The other guests were a lovely group - of various nationalities, which made them more interesting! We sat wherever we wished at the meals, which meant that we chatted to a variety of people during the week. Our cabin had everything we needed - comfortable beds, 2 chairs by the window, TV, fridge, good shower room, and plenty of storage space. Very pleased indeed that we chose Emerald Waterways, and hope to travel with them again. Read Less
Sail Date July 2019
Having looked at reviews and compared prices I selected Emerald Waterways. I had high expectations, but even these were surpassed. The itinerary and options are really good and well-organised and the ship's interior is great. All ... Read More
Having looked at reviews and compared prices I selected Emerald Waterways. I had high expectations, but even these were surpassed. The itinerary and options are really good and well-organised and the ship's interior is great. All staff were superb- they were professional, friendly and did all they could to make the journey unforgettable. The food was fresh and varied. The crew were even willing to make a special request. Communication on board was excellent, with a concise pre-dinner briefing. Evening entertainment was varied and enjoyable. The panoramic cabin was a reasonable size and the bed very comfortable. The shore excursions were great, and all guides were passionate about their city or town. The only improvement I can suggest is the process of informing guests where to embark. A few passengers were disappointed with this aspect, and an email would have made things easier. There was absolutely nothing on board I was disappointed with, and am now planning my next cruise with Emerald. Read Less
Sail Date July 2019
Having been with emerald last year to Holland and Belgium we loved it so much we booked again, such luxury and quality. Emerald are good value for money, not cheap or too expensive. This company have very good staff all over the ship, they ... Read More
Having been with emerald last year to Holland and Belgium we loved it so much we booked again, such luxury and quality. Emerald are good value for money, not cheap or too expensive. This company have very good staff all over the ship, they can’t do enough for you, very attentive, the Liberte is a small ship, the guests are like having a big family, very friendly. The tour guides are fantastic, very knowledgeable and most are French and they speak in English. The food every day is geogeous from breakfast, lunch and dinner to afternoon tea and late night snacks. The accommodation is luxurious and comfortable, lovely beds. The tours that are included in the price are brilliant. I would not hesitate to book again for another cruise with Emerald it’s deciding exactly where to next so much choice. From home to the airport then the transfers it was effortless. Read Less
Sail Date July 2019
This was our first river cruise with Emerald and it won’t be our last. Everything was so well organised from the embarkation at Lyon to disembarkation at Arles. When we joined the ship it was lunchtime they had prepared a buffet for ... Read More
This was our first river cruise with Emerald and it won’t be our last. Everything was so well organised from the embarkation at Lyon to disembarkation at Arles. When we joined the ship it was lunchtime they had prepared a buffet for everyone which was very nice, check in is officially 3pm but our cabin was ready early, the cabins are very nice light and airy lovely beds and nice bedding. The whole ship is lovely very clean and modern and comfortable. The dining room is very nice always a good selection of food at every meal and different wines every day, which were excellent, the staff work so hard always have a smile, wherever they are they will greet you, they were such a lovely crew. Whoever did the laundry deserves a big pat on their back, it was so quick beautifully returned and done in such hot conditions as the outside temperatures was 35+ Some of the days! The cruise director Yana was fantastic, she was always there happy cheerful ready to greet everyone, she works so hard but we could tell she loves her job, she is a real joy I hope we meet her again. We were only back three days and we booked another river cruise with them for next year. Read Less
Sail Date July 2019
My brother and his wife had cruised with Emerald Waterways a few years ago, and they were highly impressed. So on their recommendations, we decided to book with Emerald Waterways. All gratuities were included. Bicycles were on board to ... Read More
My brother and his wife had cruised with Emerald Waterways a few years ago, and they were highly impressed. So on their recommendations, we decided to book with Emerald Waterways. All gratuities were included. Bicycles were on board to be signed out and used at port. Swimming pool on board. Nightly entertainment. Delicious, artistically presented dinners with excellent vegetarian selections. In Basel we boarded about 1100, and rested in the lounge with other early passengers while rooms were being prepared. We were given a wonderful buffet lunch, and then taken to our rooms. The excursions were well directed and interesting. Free time usually in the afternoons to pursue other interests or rest on top deck. At the end of the tour, because we were not being transferred to the Amsterdam Airport, but rather staying in Amsterdam for three more days, we waited in the lounge until our taxi arrived to take us to the Airbnb. I would like the coordinator of Emerald Destiny to know that the taxi charged us 35 EU to travel about 15-20 min from our boat to the airbnb. We didn't notice that he hadn't put the meter on, and were too naive to know what the usual fare should be for this short distance. Read Less
Sail Date July 2019
The cruise director made us feel at ease as we sailed along the Danube, parting his knowledge with us and making sure we knew what we were doing at all times. It definitely took the stress out of a holiday! All the staff on board were ... Read More
The cruise director made us feel at ease as we sailed along the Danube, parting his knowledge with us and making sure we knew what we were doing at all times. It definitely took the stress out of a holiday! All the staff on board were lovely and extremely attentive to everyone’s needs. We visited many cities and went on interesting tours with knowledgeable guides, and were welcomed back every day with amazing food! The ship was always clean and cabins were serviced each day to a high standard. We felt safe and secure all week and never worried about leaving our belongings on board. The entertainment was well organised so we always felt like there was something to look forward to even if we didn’t go on an excursion. Most of all we enjoyed getting to know all the guests and experiencing an amazing time together! I would highly recommend an Emerald cruise to anyone who wants a stress free relaxing holiday, with still plenty to see! It’s not a huge ship either, with only around 150 passengers we all felt well cared for. Read Less
Sail Date July 2019
Having (Ocean) cruised for a few times we decided we should try a river cruise. We had heard good reports from friends so gave it a go. We arrived at Bucharest expecting to go on Emerald Destiny and found out it was going to be Emerald ... Read More
Having (Ocean) cruised for a few times we decided we should try a river cruise. We had heard good reports from friends so gave it a go. We arrived at Bucharest expecting to go on Emerald Destiny and found out it was going to be Emerald Star. We had not been told, in fact our agent had checked only a few days previously and was told there were no changes. No matter, the ships are virtually identical. We found the plusses tp be ALL inclusive, a more personal feeling (only 169 passengers) able to regularly meet the same people who we enjoyed being with and more to see as always in sight of land. On the minus side we found cabin space quite limited especially hanging space which was only fifteen inches of usable rail. Despite having a 'balcony' passengers were encouraged not to open the window when moving. Entertainment was very limited unless you are keen on quizzes and games. The couple of performances by local artists were however very good. The dining room was so noisy. All glass and chrome it did not absorb any of the sound. It was almost impossible to talk to people on the same table. This was made worse by only the one sitting where almost everyone came in at once which significantly affected the time it took to be served. Dinner times were consistently over two hours long which may be fine for some but too long for us. Mooring places could sometimes be a bit grim. Just a floating dock in the middle of nowhere. Two or three of the trips took place whilst the ship was moving to another place so with quite a bit of overnight cruising there was not a great deal of moving whilst on board during the day. We had to try it but I think it will be big ship cruising from now on. Read Less
Sail Date July 2019
As travel agent, we wanted to try out the Emerald service, and we are convinced, that the service is fabulous and excellent. We sailed from Nuremberg to Amsterdam, in July 2019. After arriving from the airport we got on board in minutes. ... Read More
As travel agent, we wanted to try out the Emerald service, and we are convinced, that the service is fabulous and excellent. We sailed from Nuremberg to Amsterdam, in July 2019. After arriving from the airport we got on board in minutes. The staff is extremely polite, and nice at the reception, in the restaurant, in the bar etc.. The pool has a relaxing atmosphere. The city tours have been well organized with professional guides, comfortable couches. We had great opportunity to visit the most important places, monuments, castles and churches. During our free time we have been good advised to explore the cities in an independent way. Every evening we had various entertaining programs with a lot of fun and laughing moments. The whole crew made our trip enjoyable, comfortable and memorable. We enjoyed our breakfast buffet every morning and 4 courses dinner each evening as well as our lunch combining buffet and menu. Additionally we had joyful teatime and late night snack. All food was fresh and well prepared. Read Less
Sail Date July 2019
Amazing. Amazing. Amazing. This cruise was very interesting and informative. The crew could not have been better. To say they were wonderful would be an understatement. Our waiters were amazing and attentive. The front desk was helpful and ... Read More
Amazing. Amazing. Amazing. This cruise was very interesting and informative. The crew could not have been better. To say they were wonderful would be an understatement. Our waiters were amazing and attentive. The front desk was helpful and informative. Our cruise director was very genuine and knowledgeable, and always made an effort to talk to everyone. The ship is beautiful. There is a lovely pool and in the evening the floor goes over it and it is turned into a cinema! Our rooms were always kept neat and it was truly refreshing coming back to the room after a full day of activities! After dinner, it was always a joy coming back to a pillow chocolate! We even had adorable towel bunnies which were quite impressive! The activities were great for people of all ages, children to the elderly, and I could rave about the service forever, but I am about to go sit atop the lovely sun deck on the ship!:) (We are on the Emerald Star traveling from Bucharest to Budapest. It wouldn’t allow me to properly click which destination or date! We boarded 07/13/19 and disembark 07/21/19! We are on the Danube additionally not the Rhine, this website wouldn’t allow me to properly click my cruise but I just had to fill this out because my experience was unforgettable.) Read Less
Sail Date July 2019
This was our third river cruise with Emerald, having thoroughly enjoyed the two previous ones on the Douro and Rhine, we were not disappointed. Everything went smoothly from beginning to end, largely due, in our opinion to the ... Read More
This was our third river cruise with Emerald, having thoroughly enjoyed the two previous ones on the Douro and Rhine, we were not disappointed. Everything went smoothly from beginning to end, largely due, in our opinion to the experience, hard work and dedication of our super (and funny) cruise director Darren (he reminded me of Alan Carr). As on our previous two cruises with Emerald, all meals and the complimentary wines served with lunch and dinner were just superb (one or two of the waiters serving wine seemed more reluctant than others to top-up regularly, but they were easily avoided by moving to a table where one of their more generous colleagues were serving). There was an inclusive excursion at every stop, with local top notch tour guides provided. Every town/city was interesting, we particularly enjoyed Avignon and Viviers, and we found these inclusive tours were enough without going on additional paying excursions in the afternoon. We thought that rather too much cruising was done during the hours of darkness, and it would have been nice to have more opportunities to sit and watch the world go by during the afternoons and evenings, but I'm sure there were probably good logistical reasons for this. We would certainly go on another Emerald river cruise, but are quickly running out of rivers in Europe. I've marked fitness & recreation, entertainment and enrichment activities as excellent, but in all honesty, I didn't avail myself of any fitness facilities and the other two categories are a matter of taste. Read Less
Sail Date July 2019
We choose to cruise as we wanted to experience something different. We thought it would be a relaxing and luxurious way to travel whilst being able to visit several countries on the way. From the moment we arrived at the ship there was a ... Read More
We choose to cruise as we wanted to experience something different. We thought it would be a relaxing and luxurious way to travel whilst being able to visit several countries on the way. From the moment we arrived at the ship there was a warm and friendly welcome from the cruise director Balazs and the other staff that greeted us. We found our cabin to be well equipped, comfortable and quite spacious. We soon got used to life on board and found there were and good choice of excursions and activities to suit everyone. The friendliness of all crew and staff made the trip very enjoyable. They were helpful, polite and efficient and nothing was too much trouble. There was a wonderful ambience on board the ship and it was very easy to join in the social activities on offer. We enjoyed this cruise so much, it exceeded our expectations and we would not hesitate to cruise again with Emerald. Read Less
Sail Date July 2019
Everything about our cruise was of the very highest order, from the ship itself to the crew and the food - all absolutely 5 star. Special shout out to cruise director Luis who was, all at the one time, friendly, accessible and thoroughly ... Read More
Everything about our cruise was of the very highest order, from the ship itself to the crew and the food - all absolutely 5 star. Special shout out to cruise director Luis who was, all at the one time, friendly, accessible and thoroughly professional all the while maintaining a great sense of humour. Can’t thank him enough for his efforts on behalf of all passengers aboard this superlative river cruise ship. There was a time during our cruise when the water levels on the Rhine were low and potentially problematic and indeed a number of ships from other lines just gave it up with everyone having to continue by coach. Not our mob though, they kicked off the passengers (for a shore activity we would have been doing anyway), drained the pool and the water tanks thus raising the ships water level and successfully managed to get through. We reembarked a bit further down the river and the cruise continued with barely a blip and. They went the extra mile for us where others others would not and we were so very appreciative. Cannot say enough nice things about Emerald Dawn and her fantastic captain & crew. Read Less
Sail Date July 2019
Previous experience with Emerald waterways. We found the cruise lived up to expectations. Following the loss of our luggage the crew were wonderful , and went out of there way to help, in tracing our luggage . Giving us toothbrushes and ... Read More
Previous experience with Emerald waterways. We found the cruise lived up to expectations. Following the loss of our luggage the crew were wonderful , and went out of there way to help, in tracing our luggage . Giving us toothbrushes and toothpaste ,sun lotion. And laundering our clothes so we had clean clothes until our luggage arrived. Following the breakdown of the air conditioner we were transferred to a new cabin . All the crew were friendly , and very soon they new who we were . The dinning room was clean and the waiter staff were exceptional . We had the same waiter and very soon he got to no our likes and dislikes. What can I say about the food , it was superb plenty off choice and there was always three alternatives The entertainment was suitable for us . We did not attend all the activities that were on offer, All the trips were timed perfectly the guides excellent and knowledgable. The food was exceptional and the waiters attentive and nothing was to much trouble . We stayed in the stateroom on the lower deck , this was comfortable and clean with all towels and bathroom toiletries changed daily. Overall we found the ship friendly . Read Less
Sail Date July 2019
Being a Single traveller and never being on a River Cruise I wasn't sure what to expect. Firstly my room was upgraded WoooT! First thing to check out was the beds... super comfy! Then on to check out the pool, the dining and the roof ... Read More
Being a Single traveller and never being on a River Cruise I wasn't sure what to expect. Firstly my room was upgraded WoooT! First thing to check out was the beds... super comfy! Then on to check out the pool, the dining and the roof top. Overall I was impressed with everything, the staff were always asking if everything was okay and if I wanted anything. After setting sail and seeing many other cruise boats, I found this one to be the best. After looking at APT and Scenic cruises I wasn't impressed with their ship layout. particularly at front. Emerald ships decks seem to be higher and it was really nice to sit out on the front deck. There was endless amount of entertainment and shore excursions. The shore excursions were great, they catered for all levels of fitness and it was great to see entertainment director join in on some of the tours. Whilst all the staff were lovely and super awesome, (my extra deserts.. Stefan your the best!) I believe they work way too hard, you would see them first thing in the morning and still be working till the early hours of the next morning (they deserve a pay rise!) All in all I wouldn't do the same cruise again, I would chose a different route but with the same company as I really liked the ship's design. Read Less
Sail Date July 2019
From the moment we arrived at the ship we were treated and made to feel very special. Transfers to and from the airport were stress free, and on time. The ship was well laid out, cabins more than adequate, entertainment and activities well ... Read More
From the moment we arrived at the ship we were treated and made to feel very special. Transfers to and from the airport were stress free, and on time. The ship was well laid out, cabins more than adequate, entertainment and activities well organised and run, our cruise director was great, always kept us well informed. The food was amazing with plenty of choices. Was always well presented and delivered hot. The staff are always friendly, lots of fun. Places on the boat to sit and enjoy the view, or just sit quietly if wanted. Nothing was too much trouble for any of the staff. The cabins where kept immaculate and very clean, the bed was comfortable. This cruise was more than I had dreamed of. It is something my husband and I had dreamed of for many years. We would recommend this to anyone. We saw a lot of places and things, tour guides always very informative. Read Less
Sail Date July 2019
We sailed on our first river cruise a few weeks ago. We were scheduled to be on the Emerald Destiny but owing to some port issues, we sailed on the Star instead. I was originally a bit disappointed only because Destiny is a newer vessel. ... Read More
We sailed on our first river cruise a few weeks ago. We were scheduled to be on the Emerald Destiny but owing to some port issues, we sailed on the Star instead. I was originally a bit disappointed only because Destiny is a newer vessel. However, the Star and its crew exceeded all our expectations. There were 7 in our group - celebrating my upcoming birthday - the ages ranged from 27 - 68. And we are a fairly tough bunch to impress - several of us had traveled fairly extensively - but a wonderful time was had by all. Vessel - was sparkling clean, well-maintained and we had no complaints. We were in the lower staterooms which were nicely-sized, well-appointed and had large windows. On several occasions we were beside port walls or other boats and were glad we didn't spend more on balcony rooms. We had plenty of space for our belongings and stowed the suitcases under the bed. Around mid-week, we had some occasional noise from the area below but it was easily blocked if needed overnight, by the provided earplugs. I used these on 2 nights. Others did not use them and had no issues with noise. Room was services twice a day - always clean and tidy. Loved the aesthetic which was modern and on the "glam" side. Lots of chrome and contemporary touches. Tasteful throughout. Lots of space to spread out and not crowded for dining or port talks in the lounge. There is a small gym, small pool, massage room and salon, on board. The top deck is very comfortable for viewing the beautiful scenery while traveling between ports during the day and at night. Staff -- we can't say enough about the stellar staff on this vessel. Everyone was very, very good. These folks know hospitality and take pride in their work. The cruise director, Geanina, was beyond excellent. Calm, cool and professional at all times and handled all issues with care and consideration - making special accommodations for us several times. Communication was thorough and timely throughout the week. Ziggy (overall manager) went above and beyond on several occasions for us and Constantin (dining manager) checked in routinely to make sure everyone was happy. Kris, our main server made the cruise special for all of us. His attention to detail, good humor and commitment to his work was obvious. Exceptional focus that made for a truly memorable celebration. Martin was more behind the scenes but did a wonderful job keeping our stateroom in great shape. Food -- We enjoyed the food very much. As others have noted, they are a bit heavy with the salt in the soups on occasion but overall, we thought the choices, preparation and presentation were all very, very good. We also had several folks with food restrictions and they were fantastic making sure everyone's needs were met. We had a few foodies with us and they were impressed with many of the meals. The wines were paired nicely and were of good quality. And they are generous with pours. Snacks and tea in the afternoons and coffee, tea, hot chocolate and cookies available at all times in the lounge. Outings - guides were all very good and met or exceeded expectations at all ports. Outings left on time and returned on time. We added on the concert in Vienna and the Salzburg trip - both were terrific. We had two classically trained musicians (voice and instrumental) with us and I was a bit anxious about the concert - but we were all very, very impressed with the quality of the instruments and voices. Top notch performances in a stunning space with amazing acoustics. A very special private evening in Vienna. Ports - we loved them all (Budapest, Bratislava, Vienna, Durnstein, Melk, Passau (we opted for Salzburg) and Regensburg. They provided a wonderful variety of sizes, beauty and "vibe." The low water levels in the Danube prevented us from getting to Nuremburg but the captain got us to Regensburg so we would not miss a port and then took us back to Passau for disembarkation. Above and beyond. Specific pluses - we did not have to deal with taking lots of extra cash for gratuities for the various staff and tour guides. EW puts all of the gratuities in the cost of the trip - yay!!! We did provide a little extra to a couple of folks on the ship. We are already planning our next trip - it will be on Emerald Waterways (or Scenic). Negatives - nothing on the cruise. We would prefer a bit more communication in the months leading up to the trip. I never got a deadline for providing all the info for passengers and that was a bit hectic and last minute when I got a call saying I needed to get the info in within a day. But generally, the negatives were minor and our interactions in booking went well. Truly a delightful trip full of lifetime memories for our family - thank you, Emerald Waterways! Read Less
Sail Date June 2019
We chose Emerald because of the help staff at time of booking and we are glad we did. The planned our entire trip including our flights and everything went very smooth. The entire staff was friendly and made sure we had whatever we needed. ... Read More
We chose Emerald because of the help staff at time of booking and we are glad we did. The planned our entire trip including our flights and everything went very smooth. The entire staff was friendly and made sure we had whatever we needed. Our cruise director Luka was fantastic and extremely organized and knowledgeable of the towns and culture. He also was a great musician and tour guide along the river. The food was very good and gave us a taste of the different areas we were going through. The activities were well planned out and fun, everything was done on time and the guides did a good job. The cabins are nice and the balcony window that you can lower is great! Our room was always kept clean and the beds were comfortable. I highly recommend EMERALD CRUISES to anyone interested in a luxury trip on the river Rhine. Read Less
Sail Date June 2019
We chose this cruise because of the location and price. We were met at dockside by the tour director (Nina), dropped our bags off. She took us onboard where we could have a snack and a coffee. We then went off to explore Amsterdam. ... Read More
We chose this cruise because of the location and price. We were met at dockside by the tour director (Nina), dropped our bags off. She took us onboard where we could have a snack and a coffee. We then went off to explore Amsterdam. There was no set seating in the dining area so you could choose to join others or be by yourself. The meals were a la carte and lunch and dinner usually consisted of five courses, breakfast was a very good buffet. Service was great, attentive but not hovering over your shoulder. The only negative about food/dining was that sometimes it was slow but overall very good. The Rhine River was spectacular, the shore trips were excellent and very well organised, english speaking guides on every occasion and we were provided with a listening device so that it wasn't necessary to be next to the guide to hear him. My big gripe is that on this particular trip Emerald/Evergreen had a film crew on board,complete with models to produce a advertising clip. That was a pain, go to the pool and they were there filming, you're lying in the sun on the top deck and the next thing there is a drone buzzing up and down,around the ship filming. I thought it was intrusive. Another thing it seemed that the film crew had special privileges, they were allowed to smoke on the Terrace (which is a non smoking area) everyone else had to smoke at a special area at the stern. Read Less
Sail Date June 2019
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