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893 Emerald Waterways Cruise Reviews

Wanted to cruise the Danube. Unfortunately the water levels were too low and we had to be bussed instead of cruising from Passau. This spoilt the trip as cruising is much more relaxing than coach journeys. The cruise director and ... Read More
Wanted to cruise the Danube. Unfortunately the water levels were too low and we had to be bussed instead of cruising from Passau. This spoilt the trip as cruising is much more relaxing than coach journeys. The cruise director and entertainment manager were very good, but trips out were not booked in advance making disembarkation a bit erratic. The waiter service was superb. Nothing was too much trouble for any of the staff. Each and everyone of the waiting staff were very friendly and committed to giving an excellent service. One bar waitress, Jane , only joined as a new member of staff at Bratislava, but showed such confidence and enthusiasm. We were on the premium drinks package as part of the Black Friday deal, and she bought me a drink up onto the sun deck without me asking! (An orange and Pineapple juice). Only very disappointed with the cabin layout and not being able to cruise past Passau. Read Less
Sail Date July 2019
This was our first river cruise with Emerald and it won’t be our last. Everything was so well organised from the embarkation at Lyon to disembarkation at Arles. When we joined the ship it was lunchtime they had prepared a buffet for ... Read More
This was our first river cruise with Emerald and it won’t be our last. Everything was so well organised from the embarkation at Lyon to disembarkation at Arles. When we joined the ship it was lunchtime they had prepared a buffet for everyone which was very nice, check in is officially 3pm but our cabin was ready early, the cabins are very nice light and airy lovely beds and nice bedding. The whole ship is lovely very clean and modern and comfortable. The dining room is very nice always a good selection of food at every meal and different wines every day, which were excellent, the staff work so hard always have a smile, wherever they are they will greet you, they were such a lovely crew. Whoever did the laundry deserves a big pat on their back, it was so quick beautifully returned and done in such hot conditions as the outside temperatures was 35+ Some of the days! The cruise director Yana was fantastic, she was always there happy cheerful ready to greet everyone, she works so hard but we could tell she loves her job, she is a real joy I hope we meet her again. We were only back three days and we booked another river cruise with them for next year. Read Less
Sail Date July 2019
Having been with emerald last year to Holland and Belgium we loved it so much we booked again, such luxury and quality. Emerald are good value for money, not cheap or too expensive. This company have very good staff all over the ship, they ... Read More
Having been with emerald last year to Holland and Belgium we loved it so much we booked again, such luxury and quality. Emerald are good value for money, not cheap or too expensive. This company have very good staff all over the ship, they can’t do enough for you, very attentive, the Liberte is a small ship, the guests are like having a big family, very friendly. The tour guides are fantastic, very knowledgeable and most are French and they speak in English. The food every day is geogeous from breakfast, lunch and dinner to afternoon tea and late night snacks. The accommodation is luxurious and comfortable, lovely beds. The tours that are included in the price are brilliant. I would not hesitate to book again for another cruise with Emerald it’s deciding exactly where to next so much choice. From home to the airport then the transfers it was effortless. Read Less
Sail Date July 2019
The cruise director made us feel at ease as we sailed along the Danube, parting his knowledge with us and making sure we knew what we were doing at all times. It definitely took the stress out of a holiday! All the staff on board were ... Read More
The cruise director made us feel at ease as we sailed along the Danube, parting his knowledge with us and making sure we knew what we were doing at all times. It definitely took the stress out of a holiday! All the staff on board were lovely and extremely attentive to everyone’s needs. We visited many cities and went on interesting tours with knowledgeable guides, and were welcomed back every day with amazing food! The ship was always clean and cabins were serviced each day to a high standard. We felt safe and secure all week and never worried about leaving our belongings on board. The entertainment was well organised so we always felt like there was something to look forward to even if we didn’t go on an excursion. Most of all we enjoyed getting to know all the guests and experiencing an amazing time together! I would highly recommend an Emerald cruise to anyone who wants a stress free relaxing holiday, with still plenty to see! It’s not a huge ship either, with only around 150 passengers we all felt well cared for. Read Less
Sail Date July 2019
My brother and his wife had cruised with Emerald Waterways a few years ago, and they were highly impressed. So on their recommendations, we decided to book with Emerald Waterways. All gratuities were included. Bicycles were on board to ... Read More
My brother and his wife had cruised with Emerald Waterways a few years ago, and they were highly impressed. So on their recommendations, we decided to book with Emerald Waterways. All gratuities were included. Bicycles were on board to be signed out and used at port. Swimming pool on board. Nightly entertainment. Delicious, artistically presented dinners with excellent vegetarian selections. In Basel we boarded about 1100, and rested in the lounge with other early passengers while rooms were being prepared. We were given a wonderful buffet lunch, and then taken to our rooms. The excursions were well directed and interesting. Free time usually in the afternoons to pursue other interests or rest on top deck. At the end of the tour, because we were not being transferred to the Amsterdam Airport, but rather staying in Amsterdam for three more days, we waited in the lounge until our taxi arrived to take us to the Airbnb. I would like the coordinator of Emerald Destiny to know that the taxi charged us 35 EU to travel about 15-20 min from our boat to the airbnb. We didn't notice that he hadn't put the meter on, and were too naive to know what the usual fare should be for this short distance. Read Less
Sail Date July 2019
Having (Ocean) cruised for a few times we decided we should try a river cruise. We had heard good reports from friends so gave it a go. We arrived at Bucharest expecting to go on Emerald Destiny and found out it was going to be Emerald ... Read More
Having (Ocean) cruised for a few times we decided we should try a river cruise. We had heard good reports from friends so gave it a go. We arrived at Bucharest expecting to go on Emerald Destiny and found out it was going to be Emerald Star. We had not been told, in fact our agent had checked only a few days previously and was told there were no changes. No matter, the ships are virtually identical. We found the plusses tp be ALL inclusive, a more personal feeling (only 169 passengers) able to regularly meet the same people who we enjoyed being with and more to see as always in sight of land. On the minus side we found cabin space quite limited especially hanging space which was only fifteen inches of usable rail. Despite having a 'balcony' passengers were encouraged not to open the window when moving. Entertainment was very limited unless you are keen on quizzes and games. The couple of performances by local artists were however very good. The dining room was so noisy. All glass and chrome it did not absorb any of the sound. It was almost impossible to talk to people on the same table. This was made worse by only the one sitting where almost everyone came in at once which significantly affected the time it took to be served. Dinner times were consistently over two hours long which may be fine for some but too long for us. Mooring places could sometimes be a bit grim. Just a floating dock in the middle of nowhere. Two or three of the trips took place whilst the ship was moving to another place so with quite a bit of overnight cruising there was not a great deal of moving whilst on board during the day. We had to try it but I think it will be big ship cruising from now on. Read Less
Sail Date July 2019
We choose to cruise as we wanted to experience something different. We thought it would be a relaxing and luxurious way to travel whilst being able to visit several countries on the way. From the moment we arrived at the ship there was a ... Read More
We choose to cruise as we wanted to experience something different. We thought it would be a relaxing and luxurious way to travel whilst being able to visit several countries on the way. From the moment we arrived at the ship there was a warm and friendly welcome from the cruise director Balazs and the other staff that greeted us. We found our cabin to be well equipped, comfortable and quite spacious. We soon got used to life on board and found there were and good choice of excursions and activities to suit everyone. The friendliness of all crew and staff made the trip very enjoyable. They were helpful, polite and efficient and nothing was too much trouble. There was a wonderful ambience on board the ship and it was very easy to join in the social activities on offer. We enjoyed this cruise so much, it exceeded our expectations and we would not hesitate to cruise again with Emerald. Read Less
Sail Date July 2019
As travel agent, we wanted to try out the Emerald service, and we are convinced, that the service is fabulous and excellent. We sailed from Nuremberg to Amsterdam, in July 2019. After arriving from the airport we got on board in minutes. ... Read More
As travel agent, we wanted to try out the Emerald service, and we are convinced, that the service is fabulous and excellent. We sailed from Nuremberg to Amsterdam, in July 2019. After arriving from the airport we got on board in minutes. The staff is extremely polite, and nice at the reception, in the restaurant, in the bar etc.. The pool has a relaxing atmosphere. The city tours have been well organized with professional guides, comfortable couches. We had great opportunity to visit the most important places, monuments, castles and churches. During our free time we have been good advised to explore the cities in an independent way. Every evening we had various entertaining programs with a lot of fun and laughing moments. The whole crew made our trip enjoyable, comfortable and memorable. We enjoyed our breakfast buffet every morning and 4 courses dinner each evening as well as our lunch combining buffet and menu. Additionally we had joyful teatime and late night snack. All food was fresh and well prepared. Read Less
Sail Date July 2019
Amazing. Amazing. Amazing. This cruise was very interesting and informative. The crew could not have been better. To say they were wonderful would be an understatement. Our waiters were amazing and attentive. The front desk was helpful and ... Read More
Amazing. Amazing. Amazing. This cruise was very interesting and informative. The crew could not have been better. To say they were wonderful would be an understatement. Our waiters were amazing and attentive. The front desk was helpful and informative. Our cruise director was very genuine and knowledgeable, and always made an effort to talk to everyone. The ship is beautiful. There is a lovely pool and in the evening the floor goes over it and it is turned into a cinema! Our rooms were always kept neat and it was truly refreshing coming back to the room after a full day of activities! After dinner, it was always a joy coming back to a pillow chocolate! We even had adorable towel bunnies which were quite impressive! The activities were great for people of all ages, children to the elderly, and I could rave about the service forever, but I am about to go sit atop the lovely sun deck on the ship!:) (We are on the Emerald Star traveling from Bucharest to Budapest. It wouldn’t allow me to properly click which destination or date! We boarded 07/13/19 and disembark 07/21/19! We are on the Danube additionally not the Rhine, this website wouldn’t allow me to properly click my cruise but I just had to fill this out because my experience was unforgettable.) Read Less
Sail Date July 2019
This was our third river cruise with Emerald, having thoroughly enjoyed the two previous ones on the Douro and Rhine, we were not disappointed. Everything went smoothly from beginning to end, largely due, in our opinion to the ... Read More
This was our third river cruise with Emerald, having thoroughly enjoyed the two previous ones on the Douro and Rhine, we were not disappointed. Everything went smoothly from beginning to end, largely due, in our opinion to the experience, hard work and dedication of our super (and funny) cruise director Darren (he reminded me of Alan Carr). As on our previous two cruises with Emerald, all meals and the complimentary wines served with lunch and dinner were just superb (one or two of the waiters serving wine seemed more reluctant than others to top-up regularly, but they were easily avoided by moving to a table where one of their more generous colleagues were serving). There was an inclusive excursion at every stop, with local top notch tour guides provided. Every town/city was interesting, we particularly enjoyed Avignon and Viviers, and we found these inclusive tours were enough without going on additional paying excursions in the afternoon. We thought that rather too much cruising was done during the hours of darkness, and it would have been nice to have more opportunities to sit and watch the world go by during the afternoons and evenings, but I'm sure there were probably good logistical reasons for this. We would certainly go on another Emerald river cruise, but are quickly running out of rivers in Europe. I've marked fitness & recreation, entertainment and enrichment activities as excellent, but in all honesty, I didn't avail myself of any fitness facilities and the other two categories are a matter of taste. Read Less
Sail Date July 2019
Being a Single traveller and never being on a River Cruise I wasn't sure what to expect. Firstly my room was upgraded WoooT! First thing to check out was the beds... super comfy! Then on to check out the pool, the dining and the roof ... Read More
Being a Single traveller and never being on a River Cruise I wasn't sure what to expect. Firstly my room was upgraded WoooT! First thing to check out was the beds... super comfy! Then on to check out the pool, the dining and the roof top. Overall I was impressed with everything, the staff were always asking if everything was okay and if I wanted anything. After setting sail and seeing many other cruise boats, I found this one to be the best. After looking at APT and Scenic cruises I wasn't impressed with their ship layout. particularly at front. Emerald ships decks seem to be higher and it was really nice to sit out on the front deck. There was endless amount of entertainment and shore excursions. The shore excursions were great, they catered for all levels of fitness and it was great to see entertainment director join in on some of the tours. Whilst all the staff were lovely and super awesome, (my extra deserts.. Stefan your the best!) I believe they work way too hard, you would see them first thing in the morning and still be working till the early hours of the next morning (they deserve a pay rise!) All in all I wouldn't do the same cruise again, I would chose a different route but with the same company as I really liked the ship's design. Read Less
Sail Date July 2019
Everything about our cruise was of the very highest order, from the ship itself to the crew and the food - all absolutely 5 star. Special shout out to cruise director Luis who was, all at the one time, friendly, accessible and thoroughly ... Read More
Everything about our cruise was of the very highest order, from the ship itself to the crew and the food - all absolutely 5 star. Special shout out to cruise director Luis who was, all at the one time, friendly, accessible and thoroughly professional all the while maintaining a great sense of humour. Can’t thank him enough for his efforts on behalf of all passengers aboard this superlative river cruise ship. There was a time during our cruise when the water levels on the Rhine were low and potentially problematic and indeed a number of ships from other lines just gave it up with everyone having to continue by coach. Not our mob though, they kicked off the passengers (for a shore activity we would have been doing anyway), drained the pool and the water tanks thus raising the ships water level and successfully managed to get through. We reembarked a bit further down the river and the cruise continued with barely a blip and. They went the extra mile for us where others others would not and we were so very appreciative. Cannot say enough nice things about Emerald Dawn and her fantastic captain & crew. Read Less
Sail Date July 2019
Previous experience with Emerald waterways. We found the cruise lived up to expectations. Following the loss of our luggage the crew were wonderful , and went out of there way to help, in tracing our luggage . Giving us toothbrushes and ... Read More
Previous experience with Emerald waterways. We found the cruise lived up to expectations. Following the loss of our luggage the crew were wonderful , and went out of there way to help, in tracing our luggage . Giving us toothbrushes and toothpaste ,sun lotion. And laundering our clothes so we had clean clothes until our luggage arrived. Following the breakdown of the air conditioner we were transferred to a new cabin . All the crew were friendly , and very soon they new who we were . The dinning room was clean and the waiter staff were exceptional . We had the same waiter and very soon he got to no our likes and dislikes. What can I say about the food , it was superb plenty off choice and there was always three alternatives The entertainment was suitable for us . We did not attend all the activities that were on offer, All the trips were timed perfectly the guides excellent and knowledgable. The food was exceptional and the waiters attentive and nothing was to much trouble . We stayed in the stateroom on the lower deck , this was comfortable and clean with all towels and bathroom toiletries changed daily. Overall we found the ship friendly . Read Less
Sail Date July 2019
From the moment we arrived at the ship we were treated and made to feel very special. Transfers to and from the airport were stress free, and on time. The ship was well laid out, cabins more than adequate, entertainment and activities well ... Read More
From the moment we arrived at the ship we were treated and made to feel very special. Transfers to and from the airport were stress free, and on time. The ship was well laid out, cabins more than adequate, entertainment and activities well organised and run, our cruise director was great, always kept us well informed. The food was amazing with plenty of choices. Was always well presented and delivered hot. The staff are always friendly, lots of fun. Places on the boat to sit and enjoy the view, or just sit quietly if wanted. Nothing was too much trouble for any of the staff. The cabins where kept immaculate and very clean, the bed was comfortable. This cruise was more than I had dreamed of. It is something my husband and I had dreamed of for many years. We would recommend this to anyone. We saw a lot of places and things, tour guides always very informative. Read Less
Sail Date July 2019
We sailed on our first river cruise a few weeks ago. We were scheduled to be on the Emerald Destiny but owing to some port issues, we sailed on the Star instead. I was originally a bit disappointed only because Destiny is a newer vessel. ... Read More
We sailed on our first river cruise a few weeks ago. We were scheduled to be on the Emerald Destiny but owing to some port issues, we sailed on the Star instead. I was originally a bit disappointed only because Destiny is a newer vessel. However, the Star and its crew exceeded all our expectations. There were 7 in our group - celebrating my upcoming birthday - the ages ranged from 27 - 68. And we are a fairly tough bunch to impress - several of us had traveled fairly extensively - but a wonderful time was had by all. Vessel - was sparkling clean, well-maintained and we had no complaints. We were in the lower staterooms which were nicely-sized, well-appointed and had large windows. On several occasions we were beside port walls or other boats and were glad we didn't spend more on balcony rooms. We had plenty of space for our belongings and stowed the suitcases under the bed. Around mid-week, we had some occasional noise from the area below but it was easily blocked if needed overnight, by the provided earplugs. I used these on 2 nights. Others did not use them and had no issues with noise. Room was services twice a day - always clean and tidy. Loved the aesthetic which was modern and on the "glam" side. Lots of chrome and contemporary touches. Tasteful throughout. Lots of space to spread out and not crowded for dining or port talks in the lounge. There is a small gym, small pool, massage room and salon, on board. The top deck is very comfortable for viewing the beautiful scenery while traveling between ports during the day and at night. Staff -- we can't say enough about the stellar staff on this vessel. Everyone was very, very good. These folks know hospitality and take pride in their work. The cruise director, Geanina, was beyond excellent. Calm, cool and professional at all times and handled all issues with care and consideration - making special accommodations for us several times. Communication was thorough and timely throughout the week. Ziggy (overall manager) went above and beyond on several occasions for us and Constantin (dining manager) checked in routinely to make sure everyone was happy. Kris, our main server made the cruise special for all of us. His attention to detail, good humor and commitment to his work was obvious. Exceptional focus that made for a truly memorable celebration. Martin was more behind the scenes but did a wonderful job keeping our stateroom in great shape. Food -- We enjoyed the food very much. As others have noted, they are a bit heavy with the salt in the soups on occasion but overall, we thought the choices, preparation and presentation were all very, very good. We also had several folks with food restrictions and they were fantastic making sure everyone's needs were met. We had a few foodies with us and they were impressed with many of the meals. The wines were paired nicely and were of good quality. And they are generous with pours. Snacks and tea in the afternoons and coffee, tea, hot chocolate and cookies available at all times in the lounge. Outings - guides were all very good and met or exceeded expectations at all ports. Outings left on time and returned on time. We added on the concert in Vienna and the Salzburg trip - both were terrific. We had two classically trained musicians (voice and instrumental) with us and I was a bit anxious about the concert - but we were all very, very impressed with the quality of the instruments and voices. Top notch performances in a stunning space with amazing acoustics. A very special private evening in Vienna. Ports - we loved them all (Budapest, Bratislava, Vienna, Durnstein, Melk, Passau (we opted for Salzburg) and Regensburg. They provided a wonderful variety of sizes, beauty and "vibe." The low water levels in the Danube prevented us from getting to Nuremburg but the captain got us to Regensburg so we would not miss a port and then took us back to Passau for disembarkation. Above and beyond. Specific pluses - we did not have to deal with taking lots of extra cash for gratuities for the various staff and tour guides. EW puts all of the gratuities in the cost of the trip - yay!!! We did provide a little extra to a couple of folks on the ship. We are already planning our next trip - it will be on Emerald Waterways (or Scenic). Negatives - nothing on the cruise. We would prefer a bit more communication in the months leading up to the trip. I never got a deadline for providing all the info for passengers and that was a bit hectic and last minute when I got a call saying I needed to get the info in within a day. But generally, the negatives were minor and our interactions in booking went well. Truly a delightful trip full of lifetime memories for our family - thank you, Emerald Waterways! Read Less
Sail Date June 2019
We chose Emerald because of the help staff at time of booking and we are glad we did. The planned our entire trip including our flights and everything went very smooth. The entire staff was friendly and made sure we had whatever we needed. ... Read More
We chose Emerald because of the help staff at time of booking and we are glad we did. The planned our entire trip including our flights and everything went very smooth. The entire staff was friendly and made sure we had whatever we needed. Our cruise director Luka was fantastic and extremely organized and knowledgeable of the towns and culture. He also was a great musician and tour guide along the river. The food was very good and gave us a taste of the different areas we were going through. The activities were well planned out and fun, everything was done on time and the guides did a good job. The cabins are nice and the balcony window that you can lower is great! Our room was always kept clean and the beds were comfortable. I highly recommend EMERALD CRUISES to anyone interested in a luxury trip on the river Rhine. Read Less
Sail Date June 2019
We chose this cruise because of the location and price. We were met at dockside by the tour director (Nina), dropped our bags off. She took us onboard where we could have a snack and a coffee. We then went off to explore Amsterdam. ... Read More
We chose this cruise because of the location and price. We were met at dockside by the tour director (Nina), dropped our bags off. She took us onboard where we could have a snack and a coffee. We then went off to explore Amsterdam. There was no set seating in the dining area so you could choose to join others or be by yourself. The meals were a la carte and lunch and dinner usually consisted of five courses, breakfast was a very good buffet. Service was great, attentive but not hovering over your shoulder. The only negative about food/dining was that sometimes it was slow but overall very good. The Rhine River was spectacular, the shore trips were excellent and very well organised, english speaking guides on every occasion and we were provided with a listening device so that it wasn't necessary to be next to the guide to hear him. My big gripe is that on this particular trip Emerald/Evergreen had a film crew on board,complete with models to produce a advertising clip. That was a pain, go to the pool and they were there filming, you're lying in the sun on the top deck and the next thing there is a drone buzzing up and down,around the ship filming. I thought it was intrusive. Another thing it seemed that the film crew had special privileges, they were allowed to smoke on the Terrace (which is a non smoking area) everyone else had to smoke at a special area at the stern. Read Less
Sail Date June 2019
My wife and I have been on a couple of ocean cruises and I was not really thrilled with them. Last year we thought that we would give River cruising a try, and chose a trip from Budapest to Passeau on the Danube. All the reviews of Emerald ... Read More
My wife and I have been on a couple of ocean cruises and I was not really thrilled with them. Last year we thought that we would give River cruising a try, and chose a trip from Budapest to Passeau on the Danube. All the reviews of Emerald were great so we booked our trip with them. Our experience was excellent on that cruise and we booked this cruise up the Rhine almost as soon as we got back home. What makes Emerald so exceptional to me is the staff. From the time you get on board until the time you leave, they are there trying to make your stay as pleasant as they can. Our cabin assistant Paul would greet us with a hello and how are you, or how was your meal, every time we saw him. The bar staff quickly became aware of what our favorite drinks and we hardly had to say what we wanted before it was there for us. The serving staff at meals were always questioning how we had enjoyed what we had just been served, and were ready to address any issues we may have had. One evening, a dining partner found the meat of his dinner to be especially good and asked if it was possible to receive more, within minutes he received a new plate with an additional double portion of the meat. What I also find exceptional with Emerald is the way that they treat the staff. On both cruises, all of the staff on board were presented to the passengers giving us an opportunity to show our appreciation. On a tour of the kitchen I found out that the ship provides meals to the staff similar to the passengers but also based on their dietary and religious needs. On this cruise I have to single out the Cruise Director Nina, for the work that she did in juggling the tours that we went on. Due to events beyond her control she had to make last minute scheduling changes that could not have been easy. The Activities Director kept the evenings highly entertaining with a variety of shows, musicals, and games that engaged everyone on board. The one final person that I would like to mention is the Hospitality Director Albert Andrei. We were fortunate enough to meet him on our previous cruise and were surprised to see him on this ship. While it was a surprise, it also indicated that we would be well taken care of. A happy, efficient staff is not magic, it is built and encouraged by management and I credit this to Albert on the Emerald Dawn. So how was the ship and everything else about the cruise? It was everything that I had experienced the previous year. The room was great, the food was great, the excursions were informative and of the right duration, the scenery while cruising was beautiful. Did we have any issues on this trip? Sure. You can’t take a trip like this without having minor inconveniences. However, we enjoyed every minute of it. Our challenge now is to decide which Emerald cruise to take next year. It is down to Portugal, or Southeast Asia. Read Less
Sail Date June 2019
We were interested in the area and have travelled on Emerald before and liked the boats (especially the swimming pool). . The crew were very good, customer service excellent, a there was a varied and interesting events programme. There ... Read More
We were interested in the area and have travelled on Emerald before and liked the boats (especially the swimming pool). . The crew were very good, customer service excellent, a there was a varied and interesting events programme. There was not a lot of sailing during the day as the nature of the trip meant there were short hops rather than long gaps between towns but that was more than made up for by the interesting medieval towns on the itinerary. There was lots to do on and off board with a full programme including yoga, walking tours, aqua aerobics and quizzes and all the staff were cheerful, efficient and hard working and any problems ( of which there were few) were dealt with immediately). The cabins were comfortable and well designed with ample storage space and kept immaculately clean by the housekeeping staff and there was a good choice of food, delicious and well cooked. Read Less
Sail Date June 2019
We chose this river cruise because it was highly recommended by our travel agent and other collegues who have gone on other river cruises. (The Douro river valley is very picturesque with its vineyards and old vineyard buildings dominating ... Read More
We chose this river cruise because it was highly recommended by our travel agent and other collegues who have gone on other river cruises. (The Douro river valley is very picturesque with its vineyards and old vineyard buildings dominating the landscape). We had a 3 day stay in Lisbon before our departure. Hotel Jupiter Lisboa was excellent. The included bus tour of the city was very good. but we thought the excursion to Sintra the second day should have been included in our price. The trip to Porto from Lisbon was somewhat long....we spent too much time in the resort town of Navarre where there was little too do but shop for trinkets. The ship was very attractive and clean, but tended too be a bit too small. Cabin was tight even though we had a Panorama view suite. Bed was very comfortable, and steward service was excellent. We were somewhat disappointed in the size of the ship...only one dining room and lounge area..tended to be too intimate and small. The sundeck's walking track was too crowded and there was no putting green. The entertainment on the ship after supper was barely there...no piano music on the grand piano...trivia game with the activity director. Embarkation of the ship went fairly smoothly, but we were very disappoointed in the evening sunset cruise that was suppose to happen in Porto. There was no announcement and the ship did a sail while still light, no where near sunset and everyone was just getting settled and ready for dinner. Ports and included excursions were very good and enjoyable. Most tour directors knew their information. Service was very good and friendly. However, communication was somewhat difficult. Employees could speak English but some appeared to have a hard time understanding questions. On board activiites like bracelet making and tile painting were good ideas but instructors tended to take over and do the project for you. Meals on the Radiance were good. Breakfasts and lunches were very good but the supper dining experiences were somewhat disappointing. Soups tended to be bland and some of the entrees lacked taste. Presentation was excellent. We are not big drinkers, but I thought the included beer and wine, at no cost, was a nice gesture. We have no intention on going on another river cruise because we found it too relaxing, and ( I hate to say it but somewhat boring' especially on the sea days). We heard such wonderful things about river cruises, and it was good, but maybe our expectations were too high. On one last note, having all gratuities included up front, made it much easier. Read Less
Sail Date June 2019
We had always wanted to go on a river cruise, It was much better that a cruise on an ocean liner , The cruise director always let us know what was coming up next and that was very helpful , The shore excursions were great and the food was ... Read More
We had always wanted to go on a river cruise, It was much better that a cruise on an ocean liner , The cruise director always let us know what was coming up next and that was very helpful , The shore excursions were great and the food was great on the boat. The beer was very good and the wine was excellent. We especially liked meeting local people in Bratislava. The crew was always there for you in case you had any questions I made a video slideshow of just the pictures I took and put it on Youtuber . I made a separate slideshow from my wife's pictures We also me two couples that we dined with almost every night . One couple was from Canada and the other was from the UK. They were delightful people One of the most enjoyable times was when we were cruising in the heart of the wine country and the captain, or tour guide was explaining what we were seeing. The cruise into Budapest during dinner was also very enjoyable, We would definitely do another cruise -Mark Read Less
Sail Date June 2019
We booked on short notice. This one was available for the cruise location we were looking for, and had some spots available. First thing we looked for was "tipping included" and pretty much everything else was also included. ... Read More
We booked on short notice. This one was available for the cruise location we were looking for, and had some spots available. First thing we looked for was "tipping included" and pretty much everything else was also included. Due to a lock door incident weeks prior, we were actually on the Emerald Destiny and not the Emerald Star -- a new ship in the fleet -- and it was amazing. Clean, fresh and new. The staff and crew were incredible -- always going above and beyond. Helpful, friendly and always smiling. The excursions were perfect. Just the right number. There was something new to do every day. Food was great. Lots of choice and the farewell dinner was unbelievably awesome. We knew ahead of time that there would be a large American group on board -- their group was SO FRIENDLY and it really added to the cohesiveness of the trip. Thank you, Parrot Heads! I have absolutely no criticisms of this trip or the crew or the touring company. Well done, Emerald. Read Less
Sail Date June 2019
We chose this cruise for its itinerary, with some of the ports being new to us. We have travelled on Emerald Waterways several times before, so had a high expectation and our expectations were all met and exceeded by this ship, its crew ... Read More
We chose this cruise for its itinerary, with some of the ports being new to us. We have travelled on Emerald Waterways several times before, so had a high expectation and our expectations were all met and exceeded by this ship, its crew and the itinerary. Emerald have high standards, and this continues on this ship. The crew are very hard working and friendly, and make every effort to respond to whatever requests passengers make. As with every Emerald ship we have been on, the food is to a very high standard. The crew prepare the dining room perfectly, so that it is almost a shame for the passengers to come in and spoil the beautifully laid tables. Cabins on river ships have to be fairly small, but they are well thought out with adequate storage space, and very good quality amenities. The Quietvox system which is provided free for shore excursions, is really good. Entertainment is always good on these ships, but on this cruise there were two US singer/songwriters plus a large group of their followers, all of whom added to the normal entertainment. The singers gave three concerts during the week, which were fun and enjoyable. There were also local artistes who came on board, and they were also good. If we have one less positive point about Emerald it is that we have done almost all of their itineraries and need them to add more so that we can make more bookings. We love sailing with Emerald. Read Less
Sail Date June 2019
I was chosen to perform with a friend on board Brent Burns and 88 Parrot Head fans who went with us. My wife and I have done cruises on bigger ships, this was the first time on a river cruise. From the moment we hit the Amsterdam airport ... Read More
I was chosen to perform with a friend on board Brent Burns and 88 Parrot Head fans who went with us. My wife and I have done cruises on bigger ships, this was the first time on a river cruise. From the moment we hit the Amsterdam airport to the time we departed from Zurich we just had a great time. The ship in one I would choose again and again. The staff were helpful, friendly and seem to always have a smile on their faces as if they enjoyed what they did...a rarity. From our director to the young lady who tended to our cabin, to the front desk, the food staff...all were just outstanding. Our onshore tours were well organized and our tour guides were informative and friendly. We truly enjoyed the mix of being able to relax and yet still see a lot all at the same time. And certainly we enjoyed not having to pack and repack numerous times during this week journey. I would recommend this trip and this ship highly to anyone. Read Less
Sail Date June 2019
We where looking for a different idea for our holidays and went to a presentation for Emerald Waterways in Vancouver. We were impressed with the presentation and the all inclusive price no nickel and dimming you at very turn. So we took ... Read More
We where looking for a different idea for our holidays and went to a presentation for Emerald Waterways in Vancouver. We were impressed with the presentation and the all inclusive price no nickel and dimming you at very turn. So we took a brochure and a couple of weeks later booked the 8 day trip down the Rhine. We had an excellent trip, enjoyed all the off boat excursions. They were all very well organized with each days itinerary and map of the excursions. The guides where quiet knowledgeable and with the Quietvox system you could easily follow and hear your guide. Topping it off was the excellent food and service with lots of choices. I really liked the extra touch of the towels sculpture left at the end of the bed with the next day programme. We will be looking forward to another Emerald Waterways trip in 2020, somewhere ??? Had a great holiday and highly recommend Emerald Waterways. Read Less
Sail Date June 2019
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