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899 Emerald Waterways Cruise Reviews

Wanted to see the Rhine and Danube in comfort and good food with nice company and excellent service. This is what was achieved. Great bunch of Australians and New Zealand guests on board. The staff were superb, probably the best crew ... Read More
Wanted to see the Rhine and Danube in comfort and good food with nice company and excellent service. This is what was achieved. Great bunch of Australians and New Zealand guests on board. The staff were superb, probably the best crew ever on any ship or hotel where we have stayed. The boat was roomy, very clean and all inclusive meant all inclusive without having to pay for any extras. The chef was most accommodating, defiantly went the extra mile with brilliant service. Could not have done more. Even had our anniversary covered with lighted cake with all the waiters in line singing our congratulations, when we hadn’t even told anybody except agent here in UK. Very pleased with the Emerald concept, good Managers, cruise director and events manager. Would be delighted to return, the Rhine Gorge in particular was stunning and worth getting up at 6.30 as we sailed through it. Read Less
Sail Date August 2019
The ship is wonderfully built, very clean and functional. The rooms made the most of space and had great storage. We were on the top sleeping floor and found it very quiet, although some of our fellow passengers did not have the same ... Read More
The ship is wonderfully built, very clean and functional. The rooms made the most of space and had great storage. We were on the top sleeping floor and found it very quiet, although some of our fellow passengers did not have the same experience on the lower floors. The daily excursions were run without a hitch and ran like clock work. The food was 5 star and abundant. The crew took care of our every need and the embarkation and disembarkation went without a hitch. We extended the River Cruise both prior and following the River Cruise and were well looked after, never needing to worry about anything. Our luggage and transfers were all taken care of seamlessly. The Cruise itself was a good mix of time on land and cruising the best part of the river scenery on the ship. All in all, it's been very well thought through and we would highly recommend the Rhine River Cruise with Evergreen Cruises. Read Less
Sail Date August 2019
Suberb,clean,modern,well organized ship.Armin, room steward and Michael cruise director were charming helpful and kind.Great staff, meals and itinerary.ThanksCaptain Stamen for great leadership! The included on shore trips were great. ... Read More
Suberb,clean,modern,well organized ship.Armin, room steward and Michael cruise director were charming helpful and kind.Great staff, meals and itinerary.ThanksCaptain Stamen for great leadership! The included on shore trips were great. HOWEVER, those with canes, or disabilities don't have equal access to sites which require extensive walking,climbing .However, staff at the sites eg Vienna private show helped with special access to elevators and seating. The music shoe in Viea was outstandin and worth every penny. Loved the Hungarian band and dancers on board the Sky Glad to have all tips included in price.Easy! The buses to and from sites were well organized . Luggage handled by staff boarding and debarking. Weathe was great for the end of August on the Danube from Nuremberg to Budapest except a bit tpp warm om Aug 30 to Aug 31. I would recommend this trip and itinerary. Just add more otions for those with disabilities and perhaps seat these people first on buses. Read Less
Sail Date August 2019
We picked this cruise as it was on offer, so we felt we could do an “extra” cruise this year, and we fancied the Danube. The ship was meant to be the Emerald Dawn but it was changed for the Emerald Sky. The trip started well, with ... Read More
We picked this cruise as it was on offer, so we felt we could do an “extra” cruise this year, and we fancied the Danube. The ship was meant to be the Emerald Dawn but it was changed for the Emerald Sky. The trip started well, with good seats on the plane and priority boarding. We were met at the airport, along with 2 other couples and taken to the ship in a large, comfortable Mercedes van. The ship exceeded my expectations and was modern, spacious and spotless. Check in was easy and we were soon in our cabin. We had opted for the cheapest cabin on the lowest deck with a picture window. It was very reasonable and roomy enough. The sliding door to the bathroom right next to the bed was odd but we didn’t mind it too much, as space would be lost if the door position was changed. The staff were wonderful on the whole. Service was always with a smile. Special mention to Simona, Katerina, Violeta and Zainep and our thanks to all. The food was surprisingly good, although the hot food at breakfast was rarely hot. Buffet lunches were excellent and set meals in the evening were very good, showcasing local dishes. You could always substitute main courses for steak, salmon, chicken or Caesar salad. Entertainment was varied - a good pianist, an oompahpah band (with yodelling!), the liars club was hilarious (guessing which staff member was truthfully describing a ridiculous sounding foreign word) What really made this cruise fantastic was the other passengers. What a lovely group of people. Everyone chatted to each other. We had such a good time and made new friends, some of whom I’m certain we shall see We will certainly cruise with Emerald again. Read Less
Sail Date August 2019
The cruise was to celebrate our Diamond Wedding Anniversary and it was a great success. We found Emerald Waterways and excellent company and they and their staff went the extra mile to make the trip enjoyable. We liked the small ship which ... Read More
The cruise was to celebrate our Diamond Wedding Anniversary and it was a great success. We found Emerald Waterways and excellent company and they and their staff went the extra mile to make the trip enjoyable. We liked the small ship which meant we got to know the fellow passengers and met and made some lovely friends. The crew and staff were very effecient and friendly, the food and dinning room service were excellent. The cabin (303),although small, was comfortable and always turned out immaculately by the cabin staff. The trip along the Douro was lovely and the shore excursions well organised and successful.There are probably lower cost river cruises but you get what you pay for. The no cost, free flowing drinks were a bonus. Thank you Emerald Waterways for make our trip memorable. The fact that we were celebrating a very special event was remembered and made even more special by the members of the crew and, of course, the good friends we made. We thank you all! Read Less
Sail Date August 2019
This was a wonderful cruise. Having never been to Portugal or never been on a river cruise, we feel we started at the top. Staff was very good and attentive. Food was exceptional. Land based activities well thought out. Fairly new ship ... Read More
This was a wonderful cruise. Having never been to Portugal or never been on a river cruise, we feel we started at the top. Staff was very good and attentive. Food was exceptional. Land based activities well thought out. Fairly new ship and they have really taken care of it. With 36 staff and 112 people there is bound to be something you like. Remember this is the Douro river, drinking fine wine and port will be involved. Seeing lots of barren and agricultural land will be involved. There is no industry on the Douro so the scenery is awesome. The cabin is a little small but everything is well done and laid out. The one night to the the Pacheca Winery dinner was a flop. No one said a nice word about the wine dinner. If you did not want to do an off ship activity, staff was able to take care of you. Love the little towns and big cities. Captain you are a brave sailor through those locks and canyons. I would do this cruise again. Read Less
Sail Date August 2019
This is our third cruise with Emerald. Did same cruise 3 years ago. Beautiful ship. Spacious and spotlessly clean cabins. Excellent service and choice of food and drinks. Very attentive and friendly staff. Interesting shore excursions ... Read More
This is our third cruise with Emerald. Did same cruise 3 years ago. Beautiful ship. Spacious and spotlessly clean cabins. Excellent service and choice of food and drinks. Very attentive and friendly staff. Interesting shore excursions every day. Good entertainment. Absolutely no problems or concerns. Definitely recommend. Daily information sheets and maps of each excursion. Cruise director very knowledgeable about places visited. Guided daily tours very informative regarding town and village histories. Comfortable coaches to same. No problem airport pick up and drop off. Emerald staff at airports to help. Lovely pool on board which converts to cinema during the evening. Free tea and coffee machines 24/7. Free wine beer and soft drinks with meals. Excellent selection of food at breakfast. Buffet or a la carte at lunch. A la carte for dinner with choice regional foods (5 course) or steak, chicken or fish if preferred. All in all an excellent cruise line. Definitely be visiting again. Thank you Emerald for yet again a wonderful 2 weeks. Read Less
Sail Date August 2019
This cruise was a present from my parents and for a range of reasons I took my son, so our family group ranged from 16-76 years old. I was a bit anxious about this, assuming (rightly) that he was going to be decades younger than most ... Read More
This cruise was a present from my parents and for a range of reasons I took my son, so our family group ranged from 16-76 years old. I was a bit anxious about this, assuming (rightly) that he was going to be decades younger than most people. It didn't make a difference! We had an absolute ball. We were picked up efficiently, fed on arrival and then the secret luggage fairies delivered our bags to our room...with check in being earlier than expected. The cabins were a delight - the window came down to give the impression of a balcony...beds were comfy, shower strong and loads of storage space. The food was brilliant - obviously we ate too much and I had plenty of excellent wine. I bought the extended drinks package, so for a small additional amount, had free flowing wine and beer.Without this, the drinks were slightly expensive. The staff were just brilliant - a special mention to Miguel - the hotel manager - he was everywhere - loading bags, serving ice cream, moving bikes. The company is lucky to have him. Our excursion guides were all slightly' quirky' - funny, knowledgable and at no point turgid or boring. There were a range of walking groups, from a bit of a hike to gentle walking - so catering for everyone. We were rubbish at the quizzes, but at least there were plenty we could try. There is a swimming pool and gym (not huge, but OK) on board, lots of cycles, yoga and aqua. It didn't make a dent on the food I ate - but it could have been much worse! So I have gone from being slightly anxious to discussing our next trip with Emerald! Read Less
Sail Date August 2019
Having been on many of the European rivers with Emerald Waterways, we wanted to try somewhere a little different but keep to the brand we love and trust. Flights We flew with BA in premium economy, which was well worth it as we ... Read More
Having been on many of the European rivers with Emerald Waterways, we wanted to try somewhere a little different but keep to the brand we love and trust. Flights We flew with BA in premium economy, which was well worth it as we managed to sleep most of the night flight. Ho Chi Minh We stayed two nights in the Grand Hotel prior to the cruise, which was a great way of seeing the city. The street food excursion was the highlight of our stay. But just getting out and seeing the city was great. The ship The brand new ship was only on its third cruise but the crew felt like they had being doing it for years, they were so friendly and nothing was too much trouble. The ship has similar features to the European ships such as the Horizon bar, the restaurant and the sun deck games area. But it feels like less people and less cabins which make the ship very spacious. We think the cabins are bigger too. Emerald know how to look after their guests and they get it right each time. Cabins Our cabin was bigger than we expected, obviously very new and we had a lovely stewardess who even wanted to pack for us when we left. Dining The restaurant had a buffet style centre like the European ships but each evening there was a la carte menu. For lunch, this ship also had a Burger lab at lunch time, where we could create our own burger, we had it once but with so much choice of local food on the buffet and a la carte menu, we only got round to doing it once. Excursions Daily excursions, like we had in Europe, are included. The ship anchors in the middle of the Mekong and small boats took us ashore. But in big cities we docked and walked off. HIghlights included the sailing through Ho Chi Minh City as we set sail. We also enjoyed the Phnom Penh tuk tuk ride. Entertainment Entertainment was early evening, before dinner. Which is great for us as we are not big late night drinkers. A lion dance came on one night and local dancers another. All good stuff. A third night we took a tuk tuk ride for an hour. After a day of excursions, we were happy to head to our cabin. Siem Reap At the end of the cruise we choice to take the 3 night Siem Reap excursion. Be warned, there is a 4 hour coach journey but we got to see a bit more of Cambodia. Well worth the trip as we got to see the Angkor temples over a couple of days. The hotel we stayed in was very nice, and it was central so we could get out and walk on our own. Summary Overall this has possibly been the best cruise we have done. Emerald seem to get it right everytime. Read Less
Sail Date August 2019
We would thoroughly recommend this cruise.The staff we friendly helpful and attentive.They were very helpful with my dietry requirements (I am gluten intolerant) There was a good balance between sightseeing and relaxing and there were ... Read More
We would thoroughly recommend this cruise.The staff we friendly helpful and attentive.They were very helpful with my dietry requirements (I am gluten intolerant) There was a good balance between sightseeing and relaxing and there were superb views from the ship as we sailed up the Danube.The daily walking tours with local guides orientated you to each new place allowing you to return after lunch to explore further if you wished.The on board infinity pool is small but pleasant.We will definitely choose Emerald river cruises for another holiday.The cruise director,Darren, is truly wonderful -I am sure you are extremely lucky to have him as he could have a very fruitful career on the stage- but his attention to detail - and everybody 's attention to detail, from cabin assistant, waiting staff and chef- has been truly exemplary and unsurpassed by any other holiday company that we have ever been on and everyone's pleasant demeanour is a joy to behold. Read Less
Sail Date August 2019
I was really disappointed with Emerald. They advertised their food as being high-end cuisine. It was really average. I had their lunch in the dining room on the first two days of our 14 day cruise, and never returned. There is a lot of ... Read More
I was really disappointed with Emerald. They advertised their food as being high-end cuisine. It was really average. I had their lunch in the dining room on the first two days of our 14 day cruise, and never returned. There is a lot of food, but it was all of mediocre quality. No complaints about breakfast, there was a lot of variety and it was excellent. Their dinners were not high-end cuisine. Again most were adequate, but nothing spectacular. The service on board was outstanding. The wait staff were all excellent, five stars to everyone. The administrative staff all performed their assignments adequately, but nothing out of the ordinary. No complaints about the staterooms at all. There again very high-quality and the stewards who were responsible for maintaining them did an outstanding job. The excursions were disappointing. They were adequate, but nothing more. About half of their local guides were the bottom of the barrel for sure. This was a 14 Day Danube- Main- Rhine River Cruise in July, 2019. The cruise itself is spectacular and I would recommend it to anyone. I booked with Emerald instead of with Viking, and I think I made a mistake. Read Less
Sail Date August 2019
After watching the tv show cruising with Jane McDonald, we decided to give it a try, as she had an amazing time. The boat was amazing clean modern well kept, the food was fantastic breakfast, lunch and dinner great choice of food. ... Read More
After watching the tv show cruising with Jane McDonald, we decided to give it a try, as she had an amazing time. The boat was amazing clean modern well kept, the food was fantastic breakfast, lunch and dinner great choice of food. the service was great, polite friendly so well mannered nothing too much trouble very attentive . A lot of the trips where included, the guided tours where very informative, gave in site and place to visit, the guides where all local and very knowledgable. Very relaxing when cruising to out next destination Ideal for complete relaxation on board, we used the pool and sun deck On board services where great something for every one, the high light was being invited on the last night to join the captains table for dinner We defiantly recommend and would use emerald again would look to go on another emerald cruise at a different location Read Less
Sail Date August 2019
We wanted to cruise the Danube, and Emerald gave us the best value for money. Being met at the airport was easy, Staff pleasant and helpful. Embarkation was easy too. We were met as soon as we left the coach, our cases taken from us. ... Read More
We wanted to cruise the Danube, and Emerald gave us the best value for money. Being met at the airport was easy, Staff pleasant and helpful. Embarkation was easy too. We were met as soon as we left the coach, our cases taken from us. Check-in was so quick and we were then given a personal explanation of our cruise card and taken to our cabin. Ship well laid out with a sun deck, lounge and a small pool area.Cabin, clean and tidy and not overly large, but sufficient room for the two of us. Complimentary water in the cabin and every time we went on a tour complimentary water was provided. Tea/Coffee/Hot Chocolate was available in the loung e area 24/7, and was good quality. Buffet style breakfast and lunch, with plenty of choice.Continental style breakfast was available, in the lounge, before the main breakfast in the dining room, and aslo after as well, until 10:00 am. A light lunch was also available inthe lounge as well as a full lunch in the dining room. Dinner had a choice at every course, and also had the staple steak, chicken and salmon too. Wine was plentiful at lunch and dinner. Service was excellent through out the ship. All excursions were well organised and had excellent guides and all ports were very interesting. No problems at disembarkation and was very well organised Read Less
Sail Date August 2019
Emerald took excellent care of us from embarking to disembarking. We were the first guests to arrive for the new cruise. Though the staff was very busy getting the previous guests off , they were attentive to our needs. Nenad ... Read More
Emerald took excellent care of us from embarking to disembarking. We were the first guests to arrive for the new cruise. Though the staff was very busy getting the previous guests off , they were attentive to our needs. Nenad recognized that the members of our arrival group had traveled from long distances (the USA and Australia) and asked his crew to immediately ready our rooms so that we could refresh ourselves. Each day Darren did an excellent job arranging the excursions and events with every detail taken care of. The servers were always attentive but 2, Draganna and Jane, made an extra effort to remember our preferences and serve us accordingly. The food was always pleasing to the eye and palate and the chef should be applauded. We also are appreciative of the housekeeping staff that provided us with a clean and tidy room and clean linens everywhere. So many people seamlessly and beautifully providing us with a very pleasing experience. Standout events for us we’re the bike ride from Melk to Dürnstein and the Waltz Concert in Vienna. The bike ride gave us the opportunity to savor the scenery and the flavor of the small villages. We wouldn’t have missed it! The talents exhibited by the orchestra that entertained us in Vienna were exceptional! Read Less
Sail Date August 2019
We wanted to be on a river that we haven't sailed on, to visit new places & see castles. The Majestic Rhine cruise fit the bill. We had this trip booked for August 2018, but as we all know now, the water level of the Rhine River ... Read More
We wanted to be on a river that we haven't sailed on, to visit new places & see castles. The Majestic Rhine cruise fit the bill. We had this trip booked for August 2018, but as we all know now, the water level of the Rhine River was too low then, & as such, Emerald Waterways cancelled our trip. We, however, still wanted to fulfill the aforementioned & rebooked for August 2019. We were cautiously optimistic as this trip came to fruition & it did not disappoint. We are frequent ocean cruisers & have been on 3 Avalon river cruises & 1 other Emerald river cruise on the "Mekong Navigator" from Vietnam to Cambodia. So this is our 1st time sailing on an "Emerald" ship. We found the Emerald Sun to be a very clean & comfortable. It appears to me, more modern & brighter than the Avalon ships, perhaps because of their use of mirrors throughout the ship. Other than Emerald's indoor swimming pool, which morphs into a movie theatre, its lay out is quite similar to that of the Avalon ships. The crew & staff on Emerald Sun are second to none. There were all very friendly, courteous & helpful. The food on the Sun was very good, albeit the selection was understandably a bit limited. However, in my opinion, the fish served on the Sun was probably the best I’d ever had on any of the cruises we’ve been on. It was freshly cooked & moist to perfection. We also had a great cruise director, the animated “Wes”. On our 8 day cruise, we had 2 evenings with guest performers, one day with opera singers & the other day with a violinist. We also had 2 days of great singing by “Sarah”, our activity manager. On the other days, Sarah hosted trivia games & the like. There was also 4 movie nights with pop corn in the theatre. We did not partake in any of the available activities, except for Sarah's singing performances. The included excursions, although subjective, but for me, they were very good, with lots of photo ops of old, well kept colourful buildings & churches. Then on the 7th day of our 8 day cruise, we'd left Koblenz at approximately 7 AM enroute to Rudesheim & sailed through the Middle Rhine Gorge, where castles sat proudly on hilltops. All in all, a very satisfying trip. We are ready to set sail again with Emerald. Read Less
Sail Date August 2019
This is my 26th cruise and the first on Emerald Waterways, I did not expect it to be as good as some I have been on, but the whole cruise exceeded my expectations, the ship is beautiful, spotlessly clean with superb staff, I fully ... Read More
This is my 26th cruise and the first on Emerald Waterways, I did not expect it to be as good as some I have been on, but the whole cruise exceeded my expectations, the ship is beautiful, spotlessly clean with superb staff, I fully recommend Emerald Sky as a truly great value for money cruise From the moment we joined the ship in Vienna, we got a great city tour on the Sunday, Monday we went to Budapest, once again a city tour with a great guide gave us an insight to this lovely city, When we were leaving Budapest, we were all on the top deck enjoying drinks and watching the lights as we sailed down the Danube, Our next stop was Mochas in Hungary where we visited the beautiful walled city of Pecs, it has a beautiful Bassilica and Synagog, We then visited Novi Sad in Serbia and on to Vukovar in Croatia where we were treated to lunch in a local house to taste local food, a lovely warm welcome and great hostility. Our final stop wes Belgrade, a lovely city tour with a guide who could make a living as a comedian, In the afternoon, a visit to the opera house, I would never have believed that one could have such access to behind the scenes, made all the more memorable when we had champaigne and two beautiful singers sang four arias from popular operas and stayed and talked to everybody, the display of costumes was fantastic, A trip to remember! Lar Sheeran Read Less
Sail Date August 2019
I couldn't have hoped for more fun on a cruise period the crew was absolutely amazing from the cabin stewards to the captain. Everyone was very attentive and helpful they always had a smile. But, aside from having a lot of fun ... Read More
I couldn't have hoped for more fun on a cruise period the crew was absolutely amazing from the cabin stewards to the captain. Everyone was very attentive and helpful they always had a smile. But, aside from having a lot of fun they're also very professional. Balazs, our cruise director, made us feel just like family. The dining room staff was always there to help. The food was amazing. I don't know how they do it in such a small galley. Kristijan was incredible. He works so hard. Igor always helped and greeted us with a smile. Jela should get paid by the mile because she runs herself ragged. The others like Patrik and Viktor were always so polite and ready to help. I could never say enough kind things. The Captain is a busy many but, even he made us feel like friends. The ports were excellent and the sights were numerous and beautiful. I have never seen anything like it. There was really too much to list and the details are numerous. Budapest is the most beautiful city I have ever seen. The sights, the sounds and laughter will always stay with me. Thank you Emerald Star, you're amazing. Read Less
Sail Date July 2019
What a great experience we had sailing from Budapest to Nuremberg on the Emerald Dawn. It was our first cruise of any kind. We went with another couple and also made some friends along the way. What did I like so much? - We arrived in ... Read More
What a great experience we had sailing from Budapest to Nuremberg on the Emerald Dawn. It was our first cruise of any kind. We went with another couple and also made some friends along the way. What did I like so much? - We arrived in Budapest a day early. We called to see if we could drop our bags early on the day of embarking, so we could enjoy the whole day in Budapest until dinner. They were accommodating and welcomed us so warmly when we arrived. FYI - the docking spot is close to a subway stop! Recommend the Szechenyi Baths. As the boat stayed in Budapest overnight, we walked up Buda Hill behind the boat (20 min walk uphill) for stunning views of Budepest at night! - Choices/options each day for activities. We like to be active and adventurous and we appreciated the option to go on a hike or bike, or do our own thing at each stop. The guided tours we did do were also well worth the time! Favourite days? Bratsilava and bike trip from Dürnstein to Melk! - Very comfortable rooms, that are well appointed and organized. We were on the bottom floor. Although it would have been nice to be able to open the window for fresh air, we never missed out on views. I was worried about noise, but other than the unavoidable noises like going into locks, we heard little from our room and slept very well on the very comfortable bed! - Many lovely spots to enjoy the boat - large sun deck, lovely patio on the bow near the bar, beautiful restaurant with views from every table, and a very comfortable lounge! And you could always get lovely coffee drinks, tea and cold water. - Favorite spot? The pool with views at the stern, with coffee/tea machine. Great morning spot! - Crew was exceptional! Captain inspired confidence in his ability to navigate the waterways, the room was always well cleaned at respectful times, the dining room staff was attentive, professional and fun! - The food was excellent! And so well planned...loved the flexibility of breakfast (early and late breakfast option), buffet lunch, and the evening meal was always beautiful! Tea time was nice if you missed lunch staying longer in town! - And what made the trip run so smoothly was Nina, our amazing cruise director! She was very kind, enthusiastic, organized, kept things on time, and was so responsive to everyone’s different wishes! Much gratitude for a wonderful trip Emerald Dawn! Read Less
Sail Date July 2019
Our first cruise of any type - ocean cruises have never appealed to me - but this trip ticked all the boxes for places I wanted to visit, with the added bonus of a private performance in Vienna by Strictly stars Anton Du Beke and Erin ... Read More
Our first cruise of any type - ocean cruises have never appealed to me - but this trip ticked all the boxes for places I wanted to visit, with the added bonus of a private performance in Vienna by Strictly stars Anton Du Beke and Erin Boag, and a dance masterclass/Q&As on board with them the next day. Ship facilities top notch and staff/service an absolute joy. All thoroughly professional yet relaxed and friendly. We particularly loved the glass and mirrors decor which made the ship feel so light and airy. An apparent improvement this year was the introduction of an events manager, so that aside from the two nights where excellent local musicians came aboard to perform, there was always some evening enterainment provided, such as "Battleships/scategories","Family Fortunes," 70s/80s disco night, etc. He also provided an excellent cabaret as a singer himself one night. There was the occasional film night and aquarobics in the pool. Special mention to our Tour Manager, Nina who was a delight - efficient, and very open and friendly. Food: Evening meals were a 4 course nouvelle cuisine menu with a meat/fish/vegetarian option, or you could chose from 3 set menu options each night (steak, chichen breast etc). These were all very tasty, albeit low on the potato side of things! and on the 2 Captain's welcome/farewell nights there was also a palette cleanser sorbet course. Breakfast was a sumptuous spread of everything you could possibly want, with a chef cooking eggs/omelettes live to order. Lunch usually consisted of 2 "hot" dishes, sometimes cooked live, 2 soups, salads, etc, cheeseboard, cakes/desserts. You could also order a main course from the daily menu. Would have to say the hot dishes didn't stay very hot in the warmers, but it would have helped if the plates were warmed as well! Would have appreciated soup spoons as the one-size dessert spoons I felt were too big for the deep sided bowls. Wine, draught beer and soft drinks all included at lunch and evening meal. But bottled cider and beer were charged for. Loved the Vienna concert and performance by Anton and Erin. Our only slight disappointment was that the Active PLUS cycle ride option the next day, which we really wanted to do actually coincided with the Masterclass onboard so we had a tough choice to make. Would have liked to have been able to do both! Port and shore excusions were well organized and very enjoyable, with "gentle" options for those less mobile. Would have to say that if you want to see more of the embarkation location (in our case, Budapest) it would be best to arrive a day earlier. We boarded at 2pm the day we arrived and only got one morning to see the city before the ship sailed at 1pm for Bratislava. At the other end of the trip, Nuremburg, we were fortunate in that our transfer to Munich was not until 2pm so we were able to make our own way into the city for the morning (by taxi) and spend a few hours there before returning to the ship for lunch. Other passengers had morning transfers so saw nothing of the final destination as the ship docks some 15-20 mins drive from the city! The only other nuisance was that we were transferred to Munich airport 6 hourse before our flight, and were therefore lumbered with our luggage for 4 hours before the bag-drop opened. Read Less
Sail Date July 2019
Had high expectations for Danube cruise. Paid nearly £5000 for two for 1 week. Turned out to be very poor value for money. Not very much to say that is positive apart from visiting the beautiful cities of Budapest and Vienna. Food was not ... Read More
Had high expectations for Danube cruise. Paid nearly £5000 for two for 1 week. Turned out to be very poor value for money. Not very much to say that is positive apart from visiting the beautiful cities of Budapest and Vienna. Food was not very good, not a lot of choice and found the staff did not always replenish quickly. Drinks were included with lunch and dinner but only one choice of red, white so if you didn’t like what was on offer you had to pay for an alternative. Not much on offer entertainment wise apart from Anton and Erin being on board for one night which was excellent. You sometimes had to ask to get another drink as not enough staff. Most of the staff were very nice although a few were rude. If we ever do another river cruise it definitely will not be on an emerald boat. Read Less
Sail Date July 2019
This was all about Anton and Erin joining our cruise in Vienna, and what a show they put on. The whole cruise has been great but the show and next day masterclass were definitely what most people on board came to see. Never having been ... Read More
This was all about Anton and Erin joining our cruise in Vienna, and what a show they put on. The whole cruise has been great but the show and next day masterclass were definitely what most people on board came to see. Never having been river cruising before I will definitely be back. Such a relaxing atmosphere as opposed to the big cruise liners. Very friendly staff and with only 150 guests on board you meet and speak to many more people than on the large ships. The infinity resistance pool was an absolute bonus. The food was great and the trips well thought out and executed. There were both leisurely and active programmed and you could sign up for these or nothing at all. The crew were there to make sure you had everything you needed. The cabin assistant was lovely and looked after us superbly. I loved everything about this trip. Read Less
Sail Date July 2019
This was my third trip using Evergreen (Australia), known as Emerald in Europe. My first 14day river trip. From the moment of embarkation to our disembarking, I could not fault this trip. All crew members were , at all times friendly, ... Read More
This was my third trip using Evergreen (Australia), known as Emerald in Europe. My first 14day river trip. From the moment of embarkation to our disembarking, I could not fault this trip. All crew members were , at all times friendly, happy and 100% professional. The onshore trips were most enjoyable and local guides knowledgeable, and pleasant. The meals on board were excellent, with lots of choices. A very big thank you, must go to our Tour Director , Luis His organizational skills were first class, and the whole trip went very smoothly. At all times, the ultimate professional, but also interacted well with the passengers. He had a great sense of humour, and a very happy disposition. (thanks for the dancing and the karaoke !!!!!) I was also fortunate to do the Paris and Prague extensions which also were well organised and enjoyable. One should not forget to mention Adam, the cabaret singer, and entertainment director. A pleasant young man, who also interacted well with the guests. I cannot speak highly enough of Evergreen tours, and I sincerely hope to be able to enjoy more travels with them. Read Less
Sail Date July 2019
Wished to go on Danube river cruise for emerald wedding anniversary and the Emerald Dawn and its itinery fitted the bill. The boat/ship was far better than we imagined having been on a Russian river cruise on an old Russian boat. The ... Read More
Wished to go on Danube river cruise for emerald wedding anniversary and the Emerald Dawn and its itinery fitted the bill. The boat/ship was far better than we imagined having been on a Russian river cruise on an old Russian boat. The cabin was much more spacious than we thought it would be and was looked after by a very nice chap. The itinerary was very good though we could not do alot of walking. The choice of food for all meals was excellent. We had excellent service from all members of the crew. The highlight of the cruise was the appearance onboard of Anton and Erin, their dancing display and their willingness to mix with all passengers on the cruise. It was so good overall that we are now thinking of booking another cruise for next year. Many thanks to all members of the crew for making our anniversary very special. Read Less
Sail Date July 2019
Chose this cruise because I love France. Arles, Avignon and Lyon were really interesting ports of call. Ship was spotless. Food was very good. Service in the dining area was excellent. All staff and crew were friendly, helpful and ... Read More
Chose this cruise because I love France. Arles, Avignon and Lyon were really interesting ports of call. Ship was spotless. Food was very good. Service in the dining area was excellent. All staff and crew were friendly, helpful and efficient. We were disappointed that the ship often sailed during the night. When it did sail during the day, there was no access to the top deck due to the many, many lochs and bridges. (There was free access when in port). On day 6, the french authorities boarded the ship for an audit. The ship was prevented from completing its journey. The next day : * we travelled by coach to a vineyard - over 2 hours each way * a scheduled cheese/wine event did not take place * we made our own arrangements for lunch * returning from the coach trip, we were told to pack as we would be staying overnight at the Radisson hotel and we had to find somewhere for our evening meal * we were able to claim for 2 basic meals - but the allowance was far short of the standard and number of courses we had become accustomed to plus, unlimited wine with our meals * passengers were very low in spirit at the end of the holiday and we have never had an explanation as to why the ship's paperwork was not in order. * Liberte was unable to make its return journey to Arles, meaning many more disappointed people. I have written to Emerald Waterways suggesting compensation should be a seventh of the cruise price. I have not had a reply - just a standard letter and a cheque for £110. I don’t think this is adequate when you consider the disruption and inconvenience we experienced. Read Less
Sail Date July 2019
The quality of food and the service on board this ship is excellent. Unfortunately the disembarkation and the situation we found ourselves in was traumatic to say the least and it robbed us of the last two days of our cruise which was very ... Read More
The quality of food and the service on board this ship is excellent. Unfortunately the disembarkation and the situation we found ourselves in was traumatic to say the least and it robbed us of the last two days of our cruise which was very expensive. Let me explain - after our evening meal on Thursday the captain announced that we had been ordered to return to Lyon by the French Authorities- no explanation as to why and we still don’t know why. We were told that on Friday morning we were to have breakfast between 7am and 8am as the staff, who were all wonderful, had been ordered to cease all services at 8am. So if you stayed on board, which we did, there was no lunch, no evening meal not even a cup of coffee. We elected to stay on board instead of subjecting ourselves to a very long coach journey. When the coach did return we were told to pack our cases and be ready to leave as we were to be transferred the hotel Radisson in Lyon. This is not what you expect to experience on an expensive river cruise with a reputable company. I must say the Cruise Director Jana (I hope that is how to spell her name) was absolutely marvellous and was assisted by Drazen who was also marvellous. They had arranged wonderful entertainment. One thing we were disappointed with was that we couldn’t enjoy sitting on the top deck when the ship was sailing as we did when we were on the Rhine cruise. I’m not sure the French Authorities want to have cruises on their rivers if this is how they treat the people on them. We still haven’t had an explanation as to why this situation occurred. Read Less
Sail Date July 2019
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