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14 Dream Cruise Line Cruise Reviews

I was actually looking for a 12+ night cruise and I chose this cruise as it was going around New Zealand. I have travelled a fair bit of New Zealand by land and thought it would be nice to see some of the hard to get to places from the sea ... Read More
I was actually looking for a 12+ night cruise and I chose this cruise as it was going around New Zealand. I have travelled a fair bit of New Zealand by land and thought it would be nice to see some of the hard to get to places from the sea i.e. Gisborne, Dunedin, Milford. This was a re positioning cruise to Sydney. It was a 7 night cruise and I saw the following cruise went around Tasmania, so I booked that as well. This gave us a 14 night cruise. We booked an Oceanview cabin on deck 5 mid. This was a good location as there was minimal roll and very handy for disembarking at ports. We made a point of always using the stairs (mostly), this was a good way to offset all the good food we were consuming. Speaking of food, we mostly ate in the Dream Dining room where the food was great! A good selection with choices to satisfy choosy palates. OMG the entertainment was amazing! We had heard the entertainment was a must see and we weren't disappointed. We made sure we saw a show every night! Explorer Dream is a nice clean ship. The crew are always cleaning and polishing. The crew were possibly what topped the whole experience. Very friendly and always willing to help. no request was too small or too hard. Anything you want, they will get it for you if they can. A must see for me was the Captains Bridge. This is a gem. This is a room accessed from deck 12 front lounge via a spiral stair case. This gives anyone a 24 x 7 view into the Bridge! I did a Bridge tour for more detail too. A would definitely sail with Explorer Dream again. Read Less
Sail Date February 2020
As promised, here I come with my detailed review of the Explorer Dream. On 2 Feb, we boarded the cruise at Auckland. We thoroughly enjoyed right from the time we checked in our luggage. Contrary to my doubts that there would be a long ... Read More
As promised, here I come with my detailed review of the Explorer Dream. On 2 Feb, we boarded the cruise at Auckland. We thoroughly enjoyed right from the time we checked in our luggage. Contrary to my doubts that there would be a long queue waiting for baggage drop, I was pleasantly surprised that there was hardly any que and the helpers were too quick to take my luggage from me. Then came the boarding part and what a smooth boarding was it. Once again, due to concerns of Corona virus, I was thinking about long wait. Dream cruises had devised plans not to cause inconvenience to low risk passengers. We were already on deck 7 Grand Piaza within a few minutes. Welcome soft drink was offered but I am not a fan so let that go. I was approached for a drink’s package and found $75 package for 10 drinks irresistible. Why wouldn’t I when premium beer was on offer. We then made our way to the Lido for afternoon tea. We were impressed with all the precautions and cleanliness. As I am not a big eater, I enjoyed small portions, but could see several people digging on hard on the delicious food. I was impressed. As were several friends with partners, we headed to our cabins. What a treat? I was impressed with my Ocean View State Room on Deck 9. Several power socket options, USB charging options, fridge, cleanliness of the bed and bath room and the views from our balcony. I thoroughly enjoyed the sunrise from balcony every morning with a hot cup of tea. We had our first dinner at the Lido. With good spread of food, I could not complain as I am not a big eater. Some people did find the spread a bit too limited as compared to some cruises. Our second dinner was at the Dream Dinning Restaurant (inclusive with the cruise fare). The staff that greeted us at the entrance of the restaurant and those who served food were all very pleasant. I was highly impressed the way they tried very hard to ensure that we were treated well. There was no need for advance booking. Just queue up. Although, it was a very popular dinner venue so sometimes we had to postpone our meal until the time there was space for our whole gang. We enjoyed the shows every night. The quality was amazing. We visited, Gisborn, Wellington, and Dunedin and enjoyed the outing including arrangements for shuttle and sightseeing. I can provide more info if required. Here I will not elaborate that as the review is for the cruise not for sightseeing. There were several on board activities and I personally loved the trivia, Pingpong and dancing. It was an amazing bonus when lovely Russian dance instructor picked me to be her partner in demonstrating the dance moves. She is beautiful, graceful and of course skilful. Every morning I enjoyed the gym and burnt few calories as lovely food and drinks would have otherwise added extra kilos around my waist. There was lots of food, programs, activities and not enough time at hand. I would love to take Explorer Dream again and enjoy the lovely cruise and company of amazing staff and activities. I hope I can get my old cabin every time I cruise in future. All the best all cruisers and enjoy cruising. Read Less
Sail Date February 2020
My wife and I booked this cruise on impulse on a one day special. This ship normally operates in the Asian market The Ship had been recently upgraded and was overall good. Lacked a quiet lounge for reading, relaxing.and ... Read More
My wife and I booked this cruise on impulse on a one day special. This ship normally operates in the Asian market The Ship had been recently upgraded and was overall good. Lacked a quiet lounge for reading, relaxing.and conversation. The ship has upmarket palace rooms, they have there own exclusive restaurants and pool area. The other cruises we've been on have the expensive rooms but don't rope off parts of the ship. Has an us and them vibe. The included food was in three dining areas, European, Chinese, and the buffet. The food ranged from very good to very average. We generally avoided the buffet, I'm sure passengers made use of the specialty restaurants, but quite expensive. I guess they can't make the included food too good, else why would you go there. I would say the included food was better on all the other cruises we have been on. The entertainment was some of the best we've seen. Don't be late, or you won't get a seat. The crew were great for there helpfulness and attitude. Language was an issue at times. The main thing that made this cruise enjoyable for us was the weather and the ports. we really hit it lucky with beautiful hot clear blue skies. We did one ship excursion.( Wildlife Dunedin)It was a fascinating and fun day with knowledgeable tour guides. we looked after ourselves for the other ports. Mid cruise questionnaires would help the Management learn our market faster and fix niggling problems on the fly. In conclusion, this ship isn't that far off the mark. They will need to improve more in the australasian market. There is a lot of competition. Read Less
Sail Date January 2020
Over a week, Sunday to Sunday, we went down and up the east coast of NZ. We were scheduled to circumnavigate NZ - going down the west coast after going past Cape Reinga, and then into Doubtful and Milford Sounds in Fiordland, but very big ... Read More
Over a week, Sunday to Sunday, we went down and up the east coast of NZ. We were scheduled to circumnavigate NZ - going down the west coast after going past Cape Reinga, and then into Doubtful and Milford Sounds in Fiordland, but very big swells (reputedly 8 metres) forced a change of plans. EVERYONE was really disappointed, as the Fiordland part was a main attraction, but better to be safe. Sometimes conditions dictate and priorities for safety overrule. Every cabin received a credit for $100 AUS. in compensation. Bad luck, that's all. All staff on board get 10 out of 10, a top effort by them in every respect. The cabins (staterooms) are really comfortable and have everything that you might want. Despite the unclear info supplied, there are 230v sockets in the cabins that accept a standard NZ (and Ozzy) 3 pin (or 2 pin) as well as British and European plugs, as well as USB sockets. The restaurants were very good - plenty of food and options. The entertainment in the Zodiac Theatre was particularly incredible. An absolute not to be missed, - you must get your seat there early (go 30 mins early) or you may miss out. Its ok watching everyone file in. The wifi is sold in packages, (none free) and our friend bought one, but never got it to work. In this day and age, no free wifi is a rarity, and a disservice to the cruise as anyone who was allowed (say) 300Mb per day would be sending photos and messages to friends thereby increasing publicity, so the meanness about this is a shot in the foot. World Class entertainment with 7 piece band in the Palm Lounge most nights, including visits from the incredible dance team. We Loved it all (bar the no wifi.). Read Less
Sail Date January 2020
After 3 years since having been on its inaugural sailing, I went with the family on a 2 night cruise out of Singapore to Bintan Island (Actually more of a gambling cruise then for the ports). Stayed in the Palace Suites once again and ... Read More
After 3 years since having been on its inaugural sailing, I went with the family on a 2 night cruise out of Singapore to Bintan Island (Actually more of a gambling cruise then for the ports). Stayed in the Palace Suites once again and service has improved vastly. Upon embarkation, we were escorted from the cruise terminal through security all the way up to our cabin. This is was done by the event hostess of Resorts World group. Butlers were great, didn't use them much on this short cruise. Entertainment on board the ship was disappointingly HEAVILY catered towards the Indian demographic. The theatre show called 'Sonic' was quite impressive with acrobatics and cool stunts. Also Zouk was closed the 2nd night of sailing to host an only Bollywood themed party which was by invite or purchase tickets at the front. Didn't like that exclusivity for the Indians and lack for other races. This sailing also coincided with a Justice League themed sailing, where Justice League merchandise were on sale in shops, and decorated throughout the entire ship. It made for a good touch to appeal to families and children. Food was generally good, a significant improvement from the inaugural where we would feel that portions were too small, and free food ran out very fast on board. Portions were much better, eating at Silk Road (complimentary for Palace Suite guests). The Japanese Bento restaurant on Deck 8 was good as well, not fabulous though. However what was really the highlight was the Hotpot restaurant al fresco seating by the aft of the ship. Beautiful views of the sea going past while watching the sunset and eating good hot pot. This ship IS a gambling ship, the Casino smells of smoke and its a very strong stench be forewarned. Thats the only thing i didn't enjoy in the public venues. Also we were sailing at 4000+ pax at the time, seating in public venues were often insufficient with us needing to sit down and reserve seats for family members. This made it slightly less pleasant of an experience. Because this was a 2 night that sailed to Bintan Island (Indonesia), we decided not to get off at while tendered. It seemed like barely anybody had gotten off at Bintan, which was interesting because there were a lot of Indian families on vacation. Read Less
Sail Date December 2019
We went on the Explorer Dream Christmas cruise around New Zealand. We were attracted to it because it looked different and made an early booking. Then as reviews rolled in about the initial cruise to and around Australia we grew ... Read More
We went on the Explorer Dream Christmas cruise around New Zealand. We were attracted to it because it looked different and made an early booking. Then as reviews rolled in about the initial cruise to and around Australia we grew apprehensive. We needn't have, we thoroughly enjoyed the week. Highlights included the excellent service and friendliness provided by the crew from restaurant staff to the front office team, ticket office, casino staff and our cabin steward. The staff were most concerned about my wife having to spend a day in bed after a rocky trip around north cape, and offered a range of treatments. That storm was nothing to do with the ship, it could have happened anywhere and the bridge did what they could to avoid the worst of it (a tip, try not to book a forward cabin as high as the 11th floor where we were, the ship's motion is accentuated running into a storm) The second highlight was the shows, we attended all we could and they should not be missed. Thirdly the food was good in all the venues we attended, the Lido buffet, Dream Restaurant, the Pavilion (highly recommended Chinese), and we didn't mind paying for the Mark Best seafood platter, Teppanyaki and Blue Lagoon (very good value). And of course our visit to Milford and Doubtful Sounds was a highlight. Dream Cruises have obviously responded to criticism received about earlier cruises. An example, disembarking in Wellington was reported to be chaotic on the first visit. For our cruise a system of ticketing was introduced which worked very well. No delays at all, nor were there with embarking and disembarking in Auckland. "Cons" might be the short time in some ports which limited what you could do. Also the cabin we had, while very comfortable in the main, you could tell where the makeover started and stopped eg the tiles over the bathroom basin were about to fall off the wall. Also while we willingly paid the "compulsory" gratuities for the crew's sake, Dream Cruises need to recognise Kiwis like Aussies don't like paying these and its policy should be the same for all Australasian cruises. It currently isn't. We found the "classic" drinks package was good value, although the range of wines hopefully will include more NZ ones in the future. Overall a most enjoyable trip, thank you to the crew of the Dream Explorer! Read Less
Sail Date December 2019
Had a great time on this cruise. Ship facilities and balcony room were great. Food and shows really good. Staff polite and efficient in the main. They were helpful and friendly in the main. Seemed plenty of room and very rare not to be ... Read More
Had a great time on this cruise. Ship facilities and balcony room were great. Food and shows really good. Staff polite and efficient in the main. They were helpful and friendly in the main. Seemed plenty of room and very rare not to be able to get a seat. Boarding/Disembarking very efficient. Very fast ship doing 24 knots at times. Crew all seemed newish, but did well overall. Just drinks service was very bad. Went to the band/bar area Palm Court several times 4-5 times waited 20 minutes for staff to take drinks order. Often 8 people behind bar and 1 drinks order person with tablet who loved hanging around the bar chatting to workmates. Not good enough to sell drinks packages then make it difficult to order. Seemed to be no leadership to reallocate staff to drinks order duties. This is an area that badly needs improvement and leadership. Read Less
Sail Date December 2019
Choose cruise on price and destination Layout, size of the ship, staff, entertainment and food excellent. Embarking at Whites Bay was a nightmare as we were relying on public transport. Decided to use Captain Cook ferry and ... Read More
Choose cruise on price and destination Layout, size of the ship, staff, entertainment and food excellent. Embarking at Whites Bay was a nightmare as we were relying on public transport. Decided to use Captain Cook ferry and continued on the long walk to the terminal. No time was wasted on embarkation, whole process maybe 15 minutes. Cabin excellent level 5 close to lifts. Spacious shower. Disappointed the advertising pictures of the inviting back pool area, and surrounds with dinning areas are only available to Palace customers who were no where to be seen. Like many other ships they have returned to tiered class ships. The service charge of 18% plus 10% GST + gratuities, choice of 10 extra food outlets all with price tag has taken away what cruising was all about. A beer started out $7 end cost $9 a bottle. Shuttle into Brisbane $35, we were to be docked up the river but ended up in the cargo port We have clocked up 28 cruises and feel now they are just money making machines on water. Read Less
Sail Date October 2019
We liked the itinerary and were keen to discover a new ship. Our initial impression of the ship was it was well refurbished although the cabins were small they were well laid out and had plenty of storage. We had a balcony cabin which had ... Read More
We liked the itinerary and were keen to discover a new ship. Our initial impression of the ship was it was well refurbished although the cabins were small they were well laid out and had plenty of storage. We had a balcony cabin which had a kettle and a fridge which both came in handy during our voyage. The cabins were well serviced in line with other cruise ships. There are lots of restaurants on board that you pay extra for. We were happy with the buffett and main dining room and only ate at the blue lagoon restaurant on one night. The price of the drinks and coffees and cakes were very reasonable. The size of the ship was great and we were able to find our way around very quickly. The staff were very attentive and helpful although many needed to practice their English a bit more. We would comfortably go on the ship again if the itinerary was to our liking. It was great to see the other passengers who were well into their 70s and 80s enjoying all the facilities including the water slide spaAnd swimming pool. We didn’t go to the shows however the feedback was very positive. Definitely targeted towards the over 60 cruiser. We would recommend the ship those who had not cruised before all the looking for a relaxing holiday where they could enjoy a few drinks and have a swim in the pool. As this was a re-positioning cruise I am guessing that is why there was very little entertainment on board including music during the day. Read Less
Sail Date October 2019
My review relates to The Palace which is a separate section of the ship.This is much more expensive but overall well worth the extra cost. Basically everything is covered. All meals at all restaurants,all drinks at any time, WiFi, butler ... Read More
My review relates to The Palace which is a separate section of the ship.This is much more expensive but overall well worth the extra cost. Basically everything is covered. All meals at all restaurants,all drinks at any time, WiFi, butler service and some free excursions.Our suite was very large and attended to very well every day.The Palace also has it's own dining room and pool area. The food and service was excellent. The shows on the ship were first class and as others have said were repeated but this is normal for most cruise lines. The staff in the Palace were very friendly but at the same time very professional. I think specially selected for the Palace. Talking to lots of people who were not in the Palace it seemed there were quite a few problems especially with communications in English etc. I think there are many areas in the main part of the ship that will have to be adjusted for the Australian market. We sailed from Singapore to Darwin. Read Less
Sail Date October 2019
We chose this cruise from Singapore as it visited ports we had not been before. We knew it was a relocation cruise & that it was coming to Sydney for the first time under the new name. We encountered a number of problems with the ... Read More
We chose this cruise from Singapore as it visited ports we had not been before. We knew it was a relocation cruise & that it was coming to Sydney for the first time under the new name. We encountered a number of problems with the slowness of service from the drink waiters, the processes they used where we had to sign for everything & the dietary problems we were trying to communicate to the waiters & their supervisors. Two of our group of 5 are Coeliacs - so it is imperative t have a Gluten Free meal which we notified at the time of booking. It was NOT easy!! Nothing was labelled for either GF diets, Vegetarian, Vegan & the like. We spoke to the Head supervisors in both the Lido & the Dream dining rooms & they really tried their best. Each day we felt things were improving, but then someone in our group would be left waiting for their soup whilst the rest of our group had had their main meals!!! This happened more than once. We had a laugh so many times at dinner - small things that went wrong - but we put it down to experience & it did not stop us having a great time. We loved the staff - they were beautiful people. The entertainment on board was fantastic. From the shows in the Zodiac Theatre to the bands in the Palm Court & by the pool. We enjoyed them all. The theme nights were good fun. We never went to the Casino - but we knew that the ship was catering for the wealthy Chinese. We loved the exercise classes, the Trivia got better after the first couple of days....& the Bingo was fun to watch. Even though it was supposed to be refurbished, I think that mainly happened in the Palace Area. The Dream dining room carpet & the level 7 large area need to be replaced. A great fun time was had despite a few inconveniences. Gettting off the ship in Sydney was NOT fun. The poor young staff members that were left to apologise to all of us about the delays were getting abused. A senior member of staff should have been there to cope with the complaints. Read Less
Sail Date October 2019
This review would mainly be based on ‘The Palace’ which I would highly recommend. 14 nights, Singapore-Jakarta-Bali-Darwin-Cairns-Gladstone-Sydney. As this was a maiden voyage of this cruise line touring out of China, communication ... Read More
This review would mainly be based on ‘The Palace’ which I would highly recommend. 14 nights, Singapore-Jakarta-Bali-Darwin-Cairns-Gladstone-Sydney. As this was a maiden voyage of this cruise line touring out of China, communication was the biggest hurdle. Once we got to the right port, check in seemed very unorganised. We chose a Palace Suite which was an upgraded package, and was advertised "A boat within a boat, with VIP treatment". This entitled us to a different check in lounge and process different to standard. After standing in lines that weren't moving and checking twice that this was for "Palace guests" and being told everyone checks in here we finally saw other people being ushered to what seemed where we should be, and sure enough, we had a separate area to check in, which was what we expected finally. Once on the boat, we went straight to our room to check it out. Room 09212. Centre back of boat. Old, but clean and tidy. (The new refurbishment didn't make it to this part of the boat) We did however change rooms after 1 week as our room vibrated and was very noisy with a heavy propeller noise at full steam ahead (which with earplugs was more tolerable) but once we knew more rooms were available after Darwin departure we got moved to Room 10022 which was so quiet, we then realised how bad our old room was! "The Palace" was an area for guests who splashed out, and we thought highly worth it. Own pool area, bar, restaurant and casino. (I wouldn't recommend for children) The service and food was flawless, the staff were amazing and all food and drink (including spirits) was included in this package. Took us a while to work out our butler service and she did struggle with English, but everyone was so helpful and on call to please us. The night time shows were spectacular, but were repeated. Easy to get a seat at with reserved seating for Palace guests, but also seemed fine for everyone else. The daytime entertainment lacked in having much to do at sea days, and when they did have something on it was badly organised, much due to lack of knowing what an out of Asia market would want. We didn't hold back in telling them and they were very eager to make changes and we did notice them become more organised as the trip went on. (The chaos sometimes added to the entertainment!) We didn't stray to far from our Palace entitlements, as when we did it did look very chaotic and we had spoken to a lot of others who weren't quite happy with the standard service. The free restaurants on the boat were 'The Lido’ which got the nickname 'the piggery' as it was a bit of a snatch and grab no manners ordeal. Food was standard buffet style. Free tea and coffee water and juice was available at all times.’Dream Dining’ was great food but service very slow. ‘The Pavilion’ was authentic Chinese and the Chinese loved it. Heard that the alcohol was very expensive, would recommend a drinks package if you want more than a few. There looked to be a fantastic kids club, (we didn't take our children on this cruise) but there were no kids!! Saw about 3 the whole time. The excursions were a bit of a let down, as the ones we wanted to do never seemed to get enough interest to get opened and go ahead. So we were always in limbo if we were on our own or at the last minute they would say 'we got enough people'. We didn't quite understand with 1800 passengers, why they couldn't scratch 35 people minimum together. Because the ships passengers were mostly Chinese, we found out they weren't interested or they went on the Chinese speaking tour and they didn't get enough numbers for the ones we wanted to do. However we had a blast hiring private drivers for the day in a group we made friends with on our own, a piece of cake to do in all ports we stopped at. Overall "The Palace" experience made our trip amazing. I would say it would have been average if we had choosen to go main stream. Improvement was happening as the cruise went on, and all staff were helpful and friendly. Once they nail the communication, organisation will get better! We will be back to sail again another day! Read Less
Sail Date October 2019
We had 4 days to Thailand from Singapore. 'Palace' Package is sadly not 100% as advertised. Our too high expectation might disappoint us in few areas. The team in Singapore before boarding is catastrophic. Told us to wait and sit ... Read More
We had 4 days to Thailand from Singapore. 'Palace' Package is sadly not 100% as advertised. Our too high expectation might disappoint us in few areas. The team in Singapore before boarding is catastrophic. Told us to wait and sit somewhere, where no sit available! They must train the people better. The team leader came to us and apologized and brought us directly to the Lounge. The Lounge can't be compared with Business Lounge at airport, really below those from airports. The Cruise including every thing was built in Meyer Werft, 2016, proud as German to see the quality. The Suite is worth the money, almost 40 sqm. The accuracy of every join, tiles, wall, ceiling is perfect as we know this kind of quality in Germany. If you see the gap between doors and body of Mercedes or BMW, you will understand. Can use credit card and find out that the gap always same, not getting bigger or smaller. Faucet from HansGrohe as well many other built in components are those I know from Germany concerning quality and perfection. 5* for the ship and cabins. 'Mark Best' Australian restaurant was so disappointing, became 'Mark Worst' for me. I lived 3 years in Rosebay Sydney and never experienced that. Couldn't eat the Wagyu meat because was marinated so sweet, although done perfectly concerning tenderness. A waste of expensive Wagyu meat. They could use cheaper meat, you will not find the difference if marinated like that, 2* for it. All waiters and waitresses are well trained and accepted the critics. They told us its first time they tried to do that way. The waiters get 5* in Mark 'Best'. We're afraid to try here again. The crews, waiters and waitresses in the cruise are very polite and helpful, 5*. The Teppanyaki as always. Nice to see the performance of the chef, all depends at the end of the quality of the meat, 5* for chef acrobatic and meat. Silk Road First class Chinese Restaurant has good Ambient, but the food below many high class Chinese restaurants around the world. 3-4* for food and 5* for waitresses. I missed also the 'decor' of food on the plate for all those 'First Class' restaurants. Restaurants above 3-4* we know presenting the food on the plate much better. We are actually 'minimalist' concerning design in house, but those 'decor' too 'minimalist'. The 'Palace' guests have a total separated area of around 2400 sqm, own jacuzzi, pool, gyms, restaurants and bars, so not crowded at all. 'Normal' passengers are not allowed to use the facilities from 'Palace'. They separated us from Taxi Drop from others, including first Embark and first Disembark. We had two 'butlers' whom we can call 24h a day in case we need assistance or help. But they were same time responsible for few other 'Palace' guests, not just for us. We could see how nervous they were sometimes trying to answer calls and pleased the other 'Palace' guests same time. Genting dream cruise tried here to save money on cost of the employees. They brought us new fruits and chocolates everyday. If you like to have privacy and avoid crowd, worth the money to get 'Palace' package. You can drink as much as you can, wine, whiskey, cocktails and so on. We didn't do it because of our baby. They served us better buffet in the 'Palace' restaurant than the 'Normal' restaurants and important for us, we have more privacy and not crowded. The chef is a humble person and came always to us asking our opinion about the buffet he is offering during the 4 days. Good Sashimi as entrée always there for every meal. I would give as average 4.5*, but it doesn't have this option. 4* is too low in relation to what we get for the money. Our baby of 10 months old must pay 30% (all below 2Years), but we couldn't make use of their 'panda' program (above 2). We might do it again next year with friend to other destination. Read Less
Sail Date July 2019
20th May Singapore- Ko Samui-Pulau Redang- Singapore Hi Genting Dream, FrequentCruiserDominic here at your service. 1. Being a recurring cruiser for numerous ships on many cruise lines such as Royal Caribbean, Princess, ... Read More
20th May Singapore- Ko Samui-Pulau Redang- Singapore Hi Genting Dream, FrequentCruiserDominic here at your service. 1. Being a recurring cruiser for numerous ships on many cruise lines such as Royal Caribbean, Princess, Celebrity, and Costa. I must say it was a huge leap for me to try out Genting Dream which I have researched it being a home port for Singapore. Thus, I embarked on a 8hour flight all the way from Melbourne, determined to experience and try out Genting Dream experience, with hopes of have the dream experience of course. My Itinerary was as follow, Singapore- Ko Samui-Pulau Redang- Singapore. 3 NIGHT Asian luxury cruise with big colourful ship sailing on the high seas as seen within my brochure. 2. Upon arrival at the Marina Bay Cruise Centre of Singapore, I was greeted by havoc and chaos with almost no walking space. Noting that it was a Public Holiday in Singapore & with Voyager of the Seas docked in the terminal as well, I rendered it as a norms for the crowd for the cruise line or even the terminal and thus did not take it to heart a lot as I was looking ahead to better services and experience ahead. Reviews Reader let me guide you through the process and my experience of your Genting Dream Experience! 3. There was much confusion as I noted 6 different type of uniform don by the staff at pier but the most assuring part was seeing the well known Intercruises uniform code of White and Blue, but it surprises me on why they wore green with white here at Singapore. I was rendered no assistance when I approach the security personnel in black for assistance probably so as it wasn’t included within their job scope of security presence and crowd control, Oh well! 4. Kiosk self-check in was organised and swift which were definitely delightful! I was issued with a boarding card #9 which I had no idea what was it for? Boarding in sequence? But anyway, I senselessly followed the surge of crowd into the security counters whereby scanning of bags and belongings were in process. 5. Yet again, senselessly, I was ushered to the waiting area as of 1535hours as the staff mentioned immigration will only start boarding at 1600hours? I took it with a pinch of salt as it was probably a norm for the terminal and cruise line again. 6. Here comes the slight dramatization part. Being the Dominic in me, ( I do that at every port), I spoke to the Intercruises embarkation staff named Gerald and Ben? which were extremely helpful and attentive to my numerous numbers of questions regarding the flow of guest. Managed to understand more of the flow and operation flow of Genting Dream which I must say is very differing indeed to other cruise lines as Genting only offers short turnaround time from what I researched which is CRAZY! Kudos indeed to the embarkation team from Intercruises. You go, Boys! 7. Engulfed within the crowd with languages I do not understand, I had no alternatives but to look around and observe the staff and other cruisers. What surprises me was the constant shouting and noise transmitted from walkies talkies held by Ben even though he tried to reduce the disturbance at times as observed by me. Shouldn’t they be having earpieces for their walkie talkies or even have amiable tone within their communication systems? Once again, being the Dominic in me, I managed to track the sources to 2 individual personnel in blazer which was standing at the railing of Level 3. Seem to be the supervisor or overall in charge, I must say, they are capable of giving instructions to the staff on ground very well, pointing and directing staffs just from one origin but it would definitely be better that cruisers are not exposed to the noise transmitted or the ground staff are not exhausted by them just pointing and giving instructions! 8. Fast forwarding, I managed to board the ship at 1625hours even though the crowd was crazy, I must say, Intercruises embarkation team that facilitates boarding at Singapore is really superb, their capabilities to handle such massive crowd with that lacking amount of seating capacity. Thank you Gerald and Ben for the service rendered. I promised a commendation and I will deliver it for sure because, I am Dominic Read Less
Sail Date May 2019
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