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18 Dream Cruise Line Cruise Reviews

Choose this cruise line as first time down to Australia and needed to explore. We have been on many cruises in the mid range but this one was well below our expectations. Chinese line. Need a lot to learn about what Western passengers ... Read More
Choose this cruise line as first time down to Australia and needed to explore. We have been on many cruises in the mid range but this one was well below our expectations. Chinese line. Need a lot to learn about what Western passengers expect. Apparently this is normally a gambling ship out of Singapore and HongKong. Rooms were clean. Single beds which we did not expect. Staff were very polite. Wines were fine and well priced. Food up in the LIdo was mostly cold to warm. Food in main restaurant was just OK. Bread always stale. Set menu in Chinese restaurant no choices. Cordial as juice for breakfast. Last day was for excited as on the menu was eggs with smoked salmon. When it arrived asked where was the smoked salmon.Answer it was minced into the scramble eggs. Not what was expected. Could only have Lipton tea. Any other types like decaf or peppermint etc needed to pay for. Free coffee was terrible. Coffee from cafe bar was Ok but you needed to buy it. Port days times of arrival and departure very poor. For example arrived Melbourne 3pm left 12 midnight. So by the time disembarked which was very very slow all attractions closed. Captains communication was none existent. Only heard from him once and that was when we couldn’t leave Sydney because of bad weather. No communication when we could disembark just had to watch other people making moves. Never again. Not cheap compared to say mid priced R.C. Or H.A. Or Celebrity. Stay with them. Read Less
Sail Date February 2020
This cruise was our 1st cruise and reasonably short, but long enough to know if we would enjoy cruising. Being a Chinese owned ship, it was mostly Chinese workers where 1/2 of them would wear face masks (which made it very hard to ... Read More
This cruise was our 1st cruise and reasonably short, but long enough to know if we would enjoy cruising. Being a Chinese owned ship, it was mostly Chinese workers where 1/2 of them would wear face masks (which made it very hard to understand someone with an accent let alone wearing mask also). Two of the three free restaurant were often full as they didn't sit people together!!!! We had a table for 6 more than once with just the 2 of us. The pavilion did a banquet which was all brought out together and never kept hot. The dream dining room had the same seating arrangements and a choice of 3 meals from set menu. These guys were so busy that the plate was taken out from under you and next course given when you hadn't finish last mouthful. The food in all restaurants was Luke warm. GST +18% SURCHARGES were placed on all non inclusive items. Read Less
Sail Date February 2020
Got what we thought was a good deal & really liked the itinerary. Unfortunately the times in port were very restricting for example we didn’t get ashore in Napier until 5.30 pm when most everything was closed & only had 90 ... Read More
Got what we thought was a good deal & really liked the itinerary. Unfortunately the times in port were very restricting for example we didn’t get ashore in Napier until 5.30 pm when most everything was closed & only had 90 minutes there. Dunedin & Wellington had to be back on ship really early. Complimentary food in MDR & Lido was just awful - stale bread, little choice, lukewarm or cold food, meat often really tough, minimal breakfast cereal choice & the same fresh fruit apples, orange, pineapple & melon every day - no berries or soft stone fruit, which given the season is ridiculous. No juice only cordial & water was not particularly cold. Extremely small portions in the MDR. The Pavillion was slightly better. The best meals we had were the barbecue on the first night (included in fare) & meals in the Blue Lagoon & the Italian pizza/pasta place which we had to pay for. Our original cabin was dreadful, small, smelly & dark - meant to be an oceanview stateroom, but only had a tiny porthole which had to be closed in rough seas! However guest services were very responsive & we were transferred to a better cabin. Bathroom was good, nice to have a roomy shower. Bedding also good, comfy & clean. Unfortunately we had rough seas for 3 nights & the wardrobe doors kept crashing open & closed - eventually we rammed open with life jackets! Most of the staff we had direct dealings with were wonderful - friendly & helpful. Communication was poor & not clear - very difficult to understand announcements. Guest services were right next to the Piazza, where a lot of activities took place, making it difficult for people to hear or be understood. Apart from the shows, the entertainment was cringeworthy & the spaces where activities took place not the best. Would be good to see more & smaller public spaces. There should be a separate swimming pool/water area for the children as the only pool was small & deep. Waterslide good. There were not enough loungers out around the pool or on Deck 13. We loved the area at the back of the ship off the Lido grill & spent a lot of time their reading & talking with other guests. It was nice to cruise with lots of kiwis! Read Less
Sail Date January 2020
The stateroom was awful. The bed was as hard as a rock, and the bathroom too small for me at 6'4". The TV didn't work. The soap dispenser is a tube you have to squeeze, which was painful with my arthritic thumbs. The ... Read More
The stateroom was awful. The bed was as hard as a rock, and the bathroom too small for me at 6'4". The TV didn't work. The soap dispenser is a tube you have to squeeze, which was painful with my arthritic thumbs. The wi-fi is not free and costs A$30 for the week. Even a grubby motel will give you free wi-fi. There are three restaurants included in the fare. The Pavilion Chinese restaurant served the worst chinese food the 4 of us have eaten. The Dream Restaurant is a western restaurant where the food was bland and not well prepared. The only bright spot was that the food was served by waiters and waitresses, except at breakfast. The Lido is a self serve buffet with equally bland food which we avoided most of the time. There are other specialty restaurants which apparently charge restaurant prices, although we hardly saw anyone in them. Alcohol is extra and not included. There is one lounge bar Palm Court, with entertainment which we were evicted from so they could hold a private function one night. Totally unacceptable. It has very uncomfortable chairs, and can accommodate about 250 on a ship which can carry 2,800. There is no quiet space to sit and read except your stateroom on a very uncomfortable chair. The outside Lido area by the pool has awful music blaring out all the time. Going ashore was a nightmare. We arrived in Napier on day 2 and by the time we got ashore and were bused into town it was shut. We found a pub and were charged $25 for a beer and glass of wine. In Gisborne on our second last day we waited in a queue 100 metres long in hot sun for over 30 minutes for a tender to take us back to the ship. They only have 4 tenders and didn't expect everyone to wait so long to return. The tour of Milford and Doubtful Sounds was good, but there was no commentary about what we were looking at or how the sounds were formed. Cruising was always out of sight of land which was a real shame, as we had no idea where we were. All in all a disappointing first and I have to say, last cruise. Read Less
Sail Date January 2020
Cruise was around NZ. Excellent shows however not much else to say anything good about.Although while i think about it, the shower was good and the bed comfortable. Here are just a few random issues, not every complaint as I ... Read More
Cruise was around NZ. Excellent shows however not much else to say anything good about.Although while i think about it, the shower was good and the bed comfortable. Here are just a few random issues, not every complaint as I don't want to bore you just warn you. We (2 women) shared a cabin and had issues with the room attendant coming in to the room 2-3 times a day (that we knew about) DESPITE not putting card out on door saying room needing attention. Talked to him and said did not want him to come in but he still did even the same evening after I spoke to him. He understood clearly as he said "I just want to make you happy"... Both of us found it very creepy and felt uncomfortable. Complaint emailed to cruise line today. Plenty of food available but not much variety. We got drink of warm water when asked for water no ice. Bread in the 'posh' restaurant was stale, didn't try it in the casual one. Trips ashore too short but the worst bit about going ashore was trying to get back to the ship.The buses that were supposed to pick up didn't show at Dunedin, fortunately 2 staff members and a man from the bus Co were there so they phoned the ship and bus co. Buses FINALLY arrived but last one got back to ship after the curfew. Another wait at the Wellington stop but fortunately not so long although buses still not regular as we had been advised they would be. Trip to Gisborne was via tender boats and there was extreme difficulty getting on and off those especially for those elderly or with mobility issues. Again last load got back to ship after curfew time. Extremely stressful for all. Balcony door heavy glass one.As you closed it, it dropped in the track which jolted you if holding on to handle with both hands trying to close it. This was a common fault as we asked others. Jarred my back. Heard muffled announcements coming from hallway while in cabin but by time got out to corridor to listen the english version had finished and they were doing the chinese translation so no idea what was said. Only heard one broadcast into our room and that was by captain telling us we were going to have rough weather. This was a DAY late as we had been experiencing it since the previous afternoon, possibly it was a recording from day before?? As i said, just some of the things i wanted to mention Read Less
Sail Date January 2020
We have cruised the world many times but sadly never around NZ and the opportunity to sail around nz on Explorer Dream and visit the magnificent Milford and Doubtful sounds at a very good price for a balcony cabin seemed a good deal. ... Read More
We have cruised the world many times but sadly never around NZ and the opportunity to sail around nz on Explorer Dream and visit the magnificent Milford and Doubtful sounds at a very good price for a balcony cabin seemed a good deal. Sadly the rooms are quite congested compared to say Princess cabins, the food - not bad in the sit down dining rooms but the Lido buffet area really congested and a very limited and ordinary food selection once again compared to other lines. Then the extra charges on board like believe or not English Breakfast tea , all cakes and pastries apart from one or two basic types air the meal times, Ice Creams etc. The ports of call where fine if the arrival times allowed time to do something. An example was arriving in Napier at 2.30 pm until 11pm but the shops all close at 5pm so nothing to do so returned to ship. Dream Cruises at fault as they knew this not the port of call. Other ports had problems as well. The staff are really quite good though and the Entertainment on board is absolutely outstanding (apart from the cruise director being below standard) and far superior to anything we have seen on multiple voyages before. This made the cruise somewhat memorable despite the other faults. Would not sail with again sadly. Read Less
Sail Date January 2020
They promise 'luxury' but the reality is very different. Last year the ship was refurbished and to be fair some areas of the ship are stunning. The pros: * Relatively good value * The dining room areas are beautifully ... Read More
They promise 'luxury' but the reality is very different. Last year the ship was refurbished and to be fair some areas of the ship are stunning. The pros: * Relatively good value * The dining room areas are beautifully designed * The cabins are well laid out * Everywhere is kept spotless The cons: * We didn't get the cabin type we paid for - big let down * The best meal was on the last day in the European restaurant * The buffet 'restaurant' was like a school canteen. Lots of pushing and shoving, best avoided. Not much choice * The beds are rock hard consisting of a very thin mattress. Bring a mattress topper! This was one of the biggest complaints - the quality of the mattresses. * The gym is terrible. A great space but very limited equipment. You pay for all the fitness classes * Even though the ship is based in NZ for the summer season all prices are quoted in Australian dollars + gst + service charge = everything is expensive * Wine choice is minimal * Constant upselling * Poor retail choices All in all, we had a reasonably average cruise let down by attention to detail. Read Less
Sail Date January 2020
We had high expectations as the ship is marketed as a 'luxury' refitted ship, but we didn't see much luxury about this ship. Though the cabins were okay, the beds were rock hard, and I mean really uncomfortable. I barely ... Read More
We had high expectations as the ship is marketed as a 'luxury' refitted ship, but we didn't see much luxury about this ship. Though the cabins were okay, the beds were rock hard, and I mean really uncomfortable. I barely slept for the whole seven nights. Though many people complained about the bland food, we enjoyed one decent meal in the Chinese restaurant on the last night! The rest of the time it was very standard. I lost my appetite by day three. The ship is geared to Asian tastes and this is reflected in the entertainment and food. The Lido is a buffet-style eatery. It had the atmosphere of a factory canteen. The food looked bland and unappetizing. Remember all costs are charged in Australian dollars and come with a hefty service charge. One other bugbear is that staff are constantly trying to upsell. As soon as you sit down a juice menu is thrust into your face. This got very tiring by day two! We tried out the spa but felt the treatments were rushed and over priced. I would avoid this cruise line and go with more reliable brands that understand New Zealander's tastes. Read Less
Sail Date January 2020
My first time cruising experience with Explorer Dream was overall an average to below average experience. Possibly a consequence of both my recent broken leg and bad weather or maybe it actually was a bad cruise. All Crew staff were and ... Read More
My first time cruising experience with Explorer Dream was overall an average to below average experience. Possibly a consequence of both my recent broken leg and bad weather or maybe it actually was a bad cruise. All Crew staff were and are amazing. Boat very rocky even in calmer weather not sure if that’s normal or if that’s normal for NZ waters ?? Shows in the Zodiac Theatre were brilliant even more so given the rocky boat conditions. But you had to be quick as they filled up pretty quick once people discovered that was the only decent activity onboard Food was good and plentiful. We enjoyed the buffet dining at the lido on deck 12. Downsides were no ice cream. Except for on the last night when they gave out ice cream. Given the amount of cakes on offer daily it felt incomplete without the ice cream to go with it lol. Also the 3 inclusive restaurants were very strict in their timings 6-9am, 12-2pm & 5-9pm generally. We got the drinks package, which was for soft drinks, beers & wines. However there was no Pinot Noir on offer at all which is what we always drink normally in fact they only offered Cab Sav & Merlot red wines. If that was the case it should have been mentioned on the package rather than discovered on board. Soft drinks included ginger beer but was never mentioned by staff as being on offer and they only kept pushing Coke, Sprite and Fanta even in their mobile carts. We only found out cause other people were ordering it. Felt little cheated by such experiences. Excursions on offer onboard were limited and all very expensive, minimum AUD$150 per person. Whereas you could get NZD$25-$50 shorter less time consuming tours on shore (1hour). Would have been good to have those offered on the boat. Was hoping for self service laundry but we had to pay per garment like in hotels. So had to get out at Dunedin to avoid an expensive laundry bill. Bad weather canceled the Milford Sounds trip which was extremely disappointing as we had hoped to make the most of our balcony rooms for that. Bad weather also led to the swimming pools being shut down for 2 days again for safety reasons nonetheless disappointing. Efficiency of staff was amazing in all areas. There daily dress up parties started very late, usually after 10pm by when we were always tired and seating at the event was limited. Could have easily had those events start at 8:30 - 9pm. Don’t understand why it wasn’t so. Room was good and well serviced daily. Disappointing they didn’t accommodate inter connecting rooms given there were so many of them and even worse we were placed on 2 different floors. Overall don’t think it’s worth the price I paid. I think the cruise is probably worth around NZD$700 per person only. Read Less
Sail Date January 2020
While there are definitely good aspects to Explorer Dream, these are unfortunately outweighed by the indifferent or bad aspects. The good aspects are: - Great headline entertainment in the main theatre - Friendly and energetic ... Read More
While there are definitely good aspects to Explorer Dream, these are unfortunately outweighed by the indifferent or bad aspects. The good aspects are: - Great headline entertainment in the main theatre - Friendly and energetic staff - Spacious on-board health centre, including hair salon The bad aspects: - Onboard 18 per cent service fee for food and beverages came as a shock to us, most cruises out of Australia/NZ do not have this - Toilets didn't work in our cabin and even in public areas on some days - Power plugs not configured for Australia/New Zealand plugs and no onboard adapters available - Drinks service on busy nights very slow and disorganised, wait up to 30 minutes - Lack of available fresh juice, including in cocktails - Kid's club had an excessive age range of 2-12, and therefore didn't adequately cater for over sixes - mainly a place for toddlers. Other ships have separate clubs for age bands no greater than four years. - Ship poorly configured, with only two interior bars and no bars set aside for quiet discussion/music. The main Palm Court bar is set aside for loud entertainment and the main lobby bar's setting and feel is damaged by a large video screen - Extra 15 per cent goods and services tax added to goods when out of port, although it is hard to know when this tax will apply (when do we cross territorial waters boundary?). Most ships don't charge this tax at all. - Risk adverse attitude, which saw gym treadmills, pool and slide shut down even during mild seas Read Less
Sail Date December 2019
We chose this cruise because we wanted a change for Christmas. And we wanted to see Milford and doubtful sounds. Food was very average. Mostly ate in the Lido which was nicknamed the pigs trough. Ate in the Chinese restaurants that ... Read More
We chose this cruise because we wanted a change for Christmas. And we wanted to see Milford and doubtful sounds. Food was very average. Mostly ate in the Lido which was nicknamed the pigs trough. Ate in the Chinese restaurants that once and it was revolting. Ate 3 times in Dream Dining room - service bit great. On Christmas night it felt like they were rushing us through. Menu selections very limited compared to other cruises not the level of food experienced on a previous cruise. Language barrier a problem but the staff very helpful and tried their best. Drinks packages reasonable price. Coffee was terrible and always half cold, as was the food. Visit to the spa for a massage was humiliating when the robe designed for a size 8 Asian person didn’t go round me. Massage was good though. Entertainment was ok but needed much more variety . One really good band in the Palm Court but needed a bigger repotoire. And why stop when the crowd is just getting into the dancing for a half hour dance lesson that no-one wanted to participate in! Cabin was ok although we got single beds when we asked for double . Great shower. Toilet space so small you had to take your pants off before you went in! Cabin maid was fantastic. Couldn’t do enough to help. Thought embarkation and disembarkation was pretty slick. Tv channel selection terrible. Not sure why they can’t have system like on planes where you can choose whatever you want whenever you want. Definately wouldn’t recommend this cruise line to anyone Read Less
Sail Date December 2019
Embarkation was a problem. We got on in Wellington, and it seemed the cruise line was not that interested / prepared for the mid-cruise embarkation. Had to wait in the wind for nearly an hour while visitors got off the ship, and then we ... Read More
Embarkation was a problem. We got on in Wellington, and it seemed the cruise line was not that interested / prepared for the mid-cruise embarkation. Had to wait in the wind for nearly an hour while visitors got off the ship, and then we had to lug our own luggage to the room. Other passengers also said disembarking at ports of call was chaotic and a long process. The balcony cabin was on the small side, and the bathroom would have been challenging to anyone with a BMI over 25. The balcony was tiny, but the room very tidy and well serviced. Dining was only just acceptable.Choices at lunch and dinner were limited, and it almost appeared to be designed for the passenger to look seriously at the "pay-for" restaurants. We found the best of these, by far to be the Blue Lagoon. The shows were really pretty good, although at times following any story line was pretty hard. They were a highlight of the cruise. The casino was huge, and expensive. As an example, when playing roulette on other ships, single chips are either 1 or sometimes 2 dollars. Chips here were $5. The casino was for high rollers, not occasional fun punters. Trivia games were well run, although language issues sometimes got in the way. Drinks packages were good, and wine (not brilliant) was well priced. Major problem was hidden costs - 18% service charge - 15% NZ GST. On disembarkation, they even tried to charge $20 per day per passenger gratuity. We refused to pay and the charge went away. Limited public rooms had to be used for multiple purposes at the same time. There was an exclusive smoker's room and also quite a large deck area for smokers (with the most comfortable chairs) A great positive was the lack of roaming ship photographers. If you wanted these you could book a session. The "Palace" is an exclusive area that has no place in an Australasian tour! I hope the cruise line gets this. If not, its time down under is limited. In general this is a cruise line that is trying to break into the Australasian market. If they take "on board" the feedback from their time down under, they may survive, and even do well. If not, then "goodbye", there are a number of other cruise lines that understand the market. Read Less
Sail Date December 2019
There is nothing luxurious about the Dream Explorer. Despite the millions advertised spent in renovations, most guests will not feel it because a good bulk of the renovations went into the palace suites that 95% of the passengers will not ... Read More
There is nothing luxurious about the Dream Explorer. Despite the millions advertised spent in renovations, most guests will not feel it because a good bulk of the renovations went into the palace suites that 95% of the passengers will not be able to see or experience. Regular rooms remain old, outdated, small, and oftentimes dirty. The casino, VIP palace decks, expensive non-inclusive restaurants, and smoking areas occupy way too much valuable space on the ship that the majority will not be able to use. The rooms are old, average cruise ship sized, and dirty. The bed was small but comfy, the bathroom is tiny and really old will be a problem to get into if you are overweight. I am 180cm, 72kgs (Tall and slender) and the bathroom was way too tiny for me to get in and out. Pillows were absolutely filthy with years of stains if you, unfortunately, have to take a look under the pillowcase. Walls and ceilings squeak at night when the ship sways back and forth. The sink and shower have trouble draining, the bathroom cups don’t get changed the entire week. The shower and bathroom have mold, the hallways smell, the balcony is small with a tiny rusty stool looking table that can only fit an ashtray. Walls are thin and you can hear outside the halls. At times, the rooms smelled inside from other passengers who were smoking from the balcony. Overall, very poor, dirty, and outdated rooms. Couldn’t wait to get off the ship! The food from the 3 inclusive restaurants will get tiring quickly despite daily rotations. The food is very average at best with some days below average and quite disappointing. Afternoon “all day” snacks are very cheapo, consisting mainly of French fries and one other Coscto-type fried frozen food. Drinks outside of coffee, tea, water, and the apple juice machine are not included. It seems like the staff is constantly trying to sell you something everywhere you turn whether it’s drink packages, discounted watches, perfume, tickets to paid shows, overpriced “duty-free” liquor which you can’t even open on the ship, and of course day trip excursions. This can be tiring to see. The worst part of the cruise is no doubt the other passengers. Consisting of 1400 guests primarily from Mainland China, Australia, India, and Southeast Asia, these are some of the loudest, poorly mannered, and rude people to be stuck on a boat with. Many are inconsiderate, greedy, wasteful and don’t know how to follow directions. The safety drill on the first day was a clear sign that the ship would be unable to handle an emergency as many of the passengers during the safety drill could care less and didn’t know how to follow directions. Meanwhile, the staff has a hard time enforcing any rules from dress code to safety. Also note, there are several smoking areas onboard which can be bothersome to non-smoking guests. The staff is very young, energetic, and pleasant to be around. There’s about 1000 staff primary from Southeast Asia. They may be a bit inexperienced at times, but extremely attentive and overall looked happy to serve. Entertainers from singers, dancers, and other performers came from all around the world. It was truly an international cast at a high caliber of talent. This was probably the highlight of the trip. The cruise director did a fantastic job. The new Sydney to Auckland route has stops at Wellington, Dunedin, Gisborne, and Auckland. Pretty much all these port stops were very unexciting for those who have already traveled the world. It’s definitely more of a convenience cruise for those who already live in Australia and can easily board the ship. Gisborne has almost no tourist attractions at all besides a few statues on the beach. The small run downed town is very quiet and not very catered to tourists. The wine in the city's "wine center" is horrible. Dunedine has limited sites and it's claim to fame is having the worlds “second” steepest residential street and an old railway station. Wellington is of course the capital and a pretty normal city with nice views from the the top of the cable car ride. The best part of the cruise was passing by Milford Sound early in the morning. However, it is not a port stop. Where the boat shines is high-quality entertainment. There’s a different show every day and a wide variety of music choices that will keep you entertained. Shows consists of magic, and several original productions that consists of acrobats and dancing. They’re all very good. There's a very talented couple called Twice As Nice with the husband, Westley Stevens claiming to be a former member of The Stylistics. He supposedly also worked with Lionel Richie and many stars to write several hit songs including Sister's Sledge's "We are family" etc. However, once you go home and google him, there is absolutely nothing on the internet that proves that Westley Stevens was an original member of The Stylistics. There's even quite a few internet posts claiming he is a fraud, yet Genting Cruise lines continues to heavily promote him as a former member of the Stylistics etc. Overall, I will never go on another Genting cruise. It is basically a mass-market cruise that fails to break into the luxury market. Given the many choices in luxury cruises, there are far better with higher standards. Read Less
Sail Date December 2019
We chose this cruise as Dream cruises were starting cruises out of Brisbane and we were hoping to have a new choice for our cruises from this port. In over 45 cruises we have to say it was the worst ship we have ever been on. The staff ... Read More
We chose this cruise as Dream cruises were starting cruises out of Brisbane and we were hoping to have a new choice for our cruises from this port. In over 45 cruises we have to say it was the worst ship we have ever been on. The staff were great. What food we ate in the Western dining room was very good. Minimal menu but excellent in quality and taste. Everything else was indescribable. Some of the entertainers were good too. It was like something out of the 1970 s. So much on board is pay pay pay. That is hiw you get loyalty points too. How mych you spend. So old and in need of a complete overhaul. Unless you travel in the most expensive sections of the ship and eat in the select 1st class section restaurant Forget it. . They should have left it as it was when it was the Virgo. Read Less
Sail Date October 2019
After booking 6 months in advance and thinking we were booking a dream holiday we not prepared for this! It was supposed to be a wonderful trip from Shanghai to Sydney with wonderful excursions, fun and entertainment! Spent a great 3 days ... Read More
After booking 6 months in advance and thinking we were booking a dream holiday we not prepared for this! It was supposed to be a wonderful trip from Shanghai to Sydney with wonderful excursions, fun and entertainment! Spent a great 3 days in Shanghai before the cruise during the 70 year anniversary in China. 3 hours to board the ship, due to the Chinese authorities was bad enough but then to get to your room to find it in a filthy condition was just too much. Got it cleaned but had to call them back to clean again what they missed. The toilet area was unsanitary and the shower recess dirty. The reception desk is opposite an entertainment area known as the Piazza, so when music or entertainers are performing talking to staff whose first language is not English is extremely difficult and one had to feel sorry for the staff as conversations became heated. The sound system on the ship is not ideal, You can’t hear announcements in your cabin and in some areas the sound is so loud it is distorted. The ships staff struggled with understanding the needs and dietary habits of westerners. The ship caters for Asian tourists and will find it hard to satisfy the Australian market. The 3 main eating areas the Dream Dining (semi-formal), The Lido (Buffett) and the Pavillion (Chinese food) are reasonable and toward the end of the trip there were signs of improvement in the food being offered. The Pavillion is strictly Chinese food and is traditional Chinese. The other eating places on the ship are very nice but a little on the expensive side, especially when this 18% surcharge is applied. Yes even a $7 bottle of beer or wine attracts a 18% surcharge. Factor this into every thing you buy on board because it adds up. The entertainment is very very good, but does repeat, and in saying that is worth seeing several times. The only draw back was that after every entertainers comments in English we have to pause whilst it is relayed in Chinese. Understand them doing that but it ruined the moment, especially with the magic show. Service is both good and bad. You can get good service one day and the next is a lottery. There are few areas where you can sit down and relax as there are no deck chairs on the level 7 and if you go up to the pool or Palm court areas you get annoyed by staff wanting sell you drinks. Shore excursions are good but poorly organised and someone at the top of the management tree needs to step up and do something. Communication is lacking and when problems arise you can only find junior staff as all the managers disappear. If you get sick on the ship, as my wife did and spent 10 hours on a drip, the doctor and nurses on this ship are excellent and probably better than your local medical centre. All in all you make the most of your trip and we still had some good times but as to the value it leaves a lot to be desired. Read Less
Sail Date October 2019
Talked in short. We have group of 20 people including 4 elderly 1) Minimize trip period from 3 nights to 2 nights with short notification 2) Bad arrangement on room distribution (we have total 7 rooms original in 2 different ... Read More
Talked in short. We have group of 20 people including 4 elderly 1) Minimize trip period from 3 nights to 2 nights with short notification 2) Bad arrangement on room distribution (we have total 7 rooms original in 2 different floors even we requested to be on same floor)....due to trip period was being changed. They relocated all 7 rooms into 4 different floors & the worst things was 2 rooms on each floor - either in the front of cruise ship or in the back of cruise ship 3) Need to line up for almost 2 hours to get on-board & told to get wheelchair after onboard (actually wheelchair can be collected when check-in) - we requested wheelchair from the beginning. 4) Room #11292 - whole night with engine running sound loudly and was told this couldn't be fixed....shouldn't inform to guest in advance ????? 5) Cruise set a party on 16/F until mid-light at 1:30am....from 13/F to 15/F we could hear clearly...such a bad time setting for party ?? 6) Buffet breakfast/Lunch/Dinner - always crowded & have to go early to get table...otherwise you have to wait long time......because everybody is having their meal at the same time... Never, ever go to Dream Cruise !!! High recommend NOT GOING ... Read Less
Sail Date June 2019
The ship itself is very nice. Most of the staff are great with the exception of the sales and customer service group. I have never seen such a lack of care or give a damn. I went to the front desk and asked to speak to the ship customer ... Read More
The ship itself is very nice. Most of the staff are great with the exception of the sales and customer service group. I have never seen such a lack of care or give a damn. I went to the front desk and asked to speak to the ship customer service officer, Ms Wu who was the shift manager stated he was off duty and he would get back to me. 2 days later I returned to the desk and was told he was too busy with mainland guests and I could scan a QR code and leave any comments. This cruise is not for anyone but mainland China customers. I was shown by the staff they spend the money on the cruise casino n tours so they take first priority. Foreigners and HK people BEWARE... Several HK people I talked with said the same thing. The guests are severly rude and noisy. Which is to be expected; however, the lack of care by the staff was not and was unbelievable. The Nepal n Philippines cabin cleaning crew were amazing. I had one staff member selling items on the 7th floor push me out of the way to sell something to another guest. Find another cruise line like Star or Royal. When trying to talk to the customer service officer I was told he would see me after 2 days of waiting I went to the office and was told he (Mr XU) was too busy and I could go online with a QR code and leave comments. Unbelievable the guest is too insignificant to get 5 minutes of a customer service officers time. BEWARE DREAM CRUISE LINE or you will regret it. Read Less
Sail Date May 2019
Most of the crew members have a bad attitude. Felt like they just wanted to complete their jobs and get out of there. It's 6 days of nightmare but we tried to stay calm and minimize any need to request for a service after several bad ... Read More
Most of the crew members have a bad attitude. Felt like they just wanted to complete their jobs and get out of there. It's 6 days of nightmare but we tried to stay calm and minimize any need to request for a service after several bad experiences on the first day itself. We took the cruise from Hong Kong to Japan. Most stops in Okinawa are very brief and shore excursions were mostly filled with shopping trips at local pharmacies or tourist gift shops! Food at the main dinning were average at best so we resorted to dinning mostly at speciality restaurants. We also tried late breakfast and lunches to avoid the crowd and lack of proper arrangements to help guests get a table. The ship is pretty new and very well designed. It's unfortunate the service didn't made the experience rather poor. For the prices paid, it's not worth it. Read Less
Sail Date May 2018
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