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14 Dream Cruise Line Cruise Reviews

We choose this cruise due to the itinerary it stopped in Hong Kong, Vietnam and Singapore. The ship was on its way to Australia. This ship is not ready for the Australian market. Very focused on its Asia market. Service was ... Read More
We choose this cruise due to the itinerary it stopped in Hong Kong, Vietnam and Singapore. The ship was on its way to Australia. This ship is not ready for the Australian market. Very focused on its Asia market. Service was terrible and slow. Very disorganised staff who didn’t know how to apologise. Had to go looking for service. Drinks took ages to be served. Took 3 hours to get on ship. Most of that in a corridor standing and given no explanation for delay. They checked our passports 4 times! Embankments and disembarkments were very slow and disorganised. In Hong Kong we took a shuttle from port and only had three quarters of an hour in a city mall. In Vietnam we had to wait 3 hours for us to get on a tender. So we cancelled next port visit which we were disappointed. Not enough chill out areas. Some of them got closed for private functions which left few options. Room bathroom had nasty smell. Reported 5 times nothing changed except the strength of the air freshener. Activities only focused on Chinese travellers. Entertainment for the 3 shows we saw was very good though. There was a contingent of Australians on board that almost everyone were moaning about the same things. Not a ship to recommend unless they can prepare better for the Australian market. Travel agents beware of sending your travellers on this cruise Read Less
Sail Date October 2019
Foreign exchange conversion a rip off on ship. Exchange your currency and pay cash. The staff looking after our suite were great. Our towels were always ion a new creative shape which was amusing. We didn't like having to walk ... Read More
Foreign exchange conversion a rip off on ship. Exchange your currency and pay cash. The staff looking after our suite were great. Our towels were always ion a new creative shape which was amusing. We didn't like having to walk through the casino areas with our children. The food was hit and miss. Pretty average and then every now and then you get a good meal. Activities were fun and well managed. Other passengers would push in, but the staff couldn't cope. The pool closed a few times for 'cleaning'. The staff said probably poo or vomit in pool.....'yuk!'. Unfortunately the passengers push in at every opportunity - dinner queues, each port, embarkation etc etc. The staff try to manage them, but they just keep pushing. The staff said this is a problem on every cruise. i was left with a sour taste when they over charged my final payment balance by more than $200 (20%) because of the currency conversion. Not a good way to finish. Read Less
Sail Date September 2019
I read many reviews and was really worried that our hard earned money was going to be wasted but found completely the opposite. The ship is new and very attractive everywhere. The cabin was clean and while a tad small had everything we ... Read More
I read many reviews and was really worried that our hard earned money was going to be wasted but found completely the opposite. The ship is new and very attractive everywhere. The cabin was clean and while a tad small had everything we needed or could possibly want. The crew were amazing, helpful, hard working and always ready to be making the whole experience wonderful. Plenty to do and we watched two amazing shows. Lots going on and the Zumba morning class was totally amazing. Lots of variety of things to do including bowling,games areas, climbing and lots of water fun things to do.Embarkation and disembarkation was easy and well managed. Both of us use a walking stick and at all times we felt acknowledged and "looked after" even though we were well able to manage independently. The lifts were plentiful and always available whereas on some cruises we have found many have been Priority use and so out of action. Each day we were in a different port and there was absolutely no hassle getting on or off the ship and that includes the one day we had to be tendered to shore.Food in the buffet was plentiful and nicely presented. A good range of cultures were catered for including Halal food. The other free restaurants were great and again not limited to Western or Asian tastes.We did not try the places requiring payment as there was no need. We are both fairly discerning eaters and seriously found no issues at all. The whole trip was total fun, very oriented to looking after the passengers, well organised and the ship itself is an absolute dream. Seriously I could not see what the issues I had read about were---we loved every second. Read Less
Sail Date September 2019
First impression for this ship was not good. Boarding in Singapore was horrendous. Our boarding time was 8pm, we arrived at the terminal at 7 as we had checked out of our hotel and had no where to go. Upon arrival, lots of ... Read More
First impression for this ship was not good. Boarding in Singapore was horrendous. Our boarding time was 8pm, we arrived at the terminal at 7 as we had checked out of our hotel and had no where to go. Upon arrival, lots of people had already started checking in. We dropped our bags and checked in and was given a boarding number. We were then moved upstairs to wait for our boarding number. 2 1/2 hours finally pass and our boarding number is called. Being from Australia, we are not used to pushing to get our way, so we had a rude awakening! There was no such thing as lines, and we had people quite literally push us out of the way to get in front. It was a hot mess getting down to customs. After passing custom, we had to once again line up to get onto the boat. Another hour later, and we are finally on. We had booked a Balcony Cabin but it was always my intention to see about an upgrade once onboard as I heard palace suite was worth it. Once on the ship, we went right to customer service and upgraded to the Palace Suite for about $670SGD per person. By this time, it was past 11pm and the restaurants were closed, but the buffet was open till midnight. We quickly ran to the buffet for dinner, then check out our rooms. Rooms were massive, bathroom was huge and balcony was narrow. The benefit is of booking a palace suite was deluxe drinks package, specialty restaurants, palace suite pool, restaurant etc. We mainly wanted to upgrade for the drinks package and the pool, as we know the main pool can get very crowded. The first night, ordering drinks at the palace bar, we realised that the drinks package wasn’t as inclusive as we thought. We were given a menu on what drinks were included, and for us cocktail drinkers, there wasn’t much to choose from. We seen drinks coming up on the TV that looked amazing, and we asked to have one, but was told it would cost. What we couldn’t understand is that this drink was $8, and some of the drinks on our menu were $13, so we couldn’t understand how we couldn’t get a $8 drink in our package. It also took about 20mins each time to get a drink. For breakfast the next morning we ate in the palace resultant. We could only order eggs pancakes etc of the menu, and the rest like bacon and bread, we had to fetch ourselves from the buffet. I ordered pancakes and they were cold, my dad ordered a omelet with everything included and it was plain. After breakfast we went to the palace suite pool. We were pleasantly surprised that there was no one there!! In Australia, this area would have been packed. We wanted to order drinks, but there was no bar man in site. We had to ask the life guard to call someone and then about 15mins later, the bar man arrived. On any other cruise, we would be served our by the pool from the spa or our day beds, but here, we had to go to the bar to order a drink. We also weren’t allowed our drinks with us at the spa, which is strange as no other cruise I have ever been on has this rule. Drinks again, look at very long time. Tonight we were booked in to the steak house for dinner. We were all pretty keen for some meat!! Once we arrived, we realised that it was a set menu.. we weren’t told that there would be a set menu for the specialty restaurants so this was very disappointing. The options were either seafood, or ribs. None of us eat seafood, so ribs it was. The entree was great, but the main mean, ribs, was bad.. no meat in site. Pure fat and nothing to serve with it. This mean was very disappointing, we contributed after this to the buffet for food as we were all very hungry. The show tonight was amazing!! By bar one of the best cruise shows I have been to. Day 3 we were docking in Koh Samui, our butler organised for a private’s transfer into the main area, Chaweng beach. This was complimentary. We had priority disembarking which was a plus. We were transferred by bus to Chaweng beach and spent the afternoon at a resort. When we arrived back at the port to re-board at about 3pm, the lime was enormous. Last render was for 3:30, so this was to be expected however there was no shade. They did hand out water and cold towels. As we were palace, we were expecting to have priority embarking. After asking around, we were told we had to join the long line. There was one shaded area which a lot of people were pushing wash security gates to get to. We were told this was for children or elderly only so that they didn’t need to line up. Luckily, one crew member seen our frustration and let us in, but quickly closed the gate and said that he shouldn’t be doing this. After some people seen us get let in, people stormed the gate and ignored the staff and pushed and shoved to get onto the tender . I am so thankful this young crew member let us past, as I assume we would have been lining up in the hot sun for over an hour. Tonight we were booked in for Chinese specialty. We went down prior to our booking to check the menu and were disappointed to find that there was only one choice, and that choice was Seafood for the set menu. We told the staff that none of us eat seafood, and asked if we could just order meat and rice, but they advised no, only set menu for palace suite. So, we cancelled the booking. We instead went to dinner at the main dining room, it was loud and busy, but the food was good! Again, not a lot of option, but I had lamb shanks and the meal was much better then the night before at the steak house. Again, the show tonight was great. Day 4: Redang island. We were hesitant about getting off the boat as we didn’t want to be stuck lining up in the heat to get back onboard. Our butler advised it was a beautiful Island, so we decided to get off and have a look around. The beach is Beautiful and I hear the snorkeling is good. We spent about an hour on land to have a look around and returned to the ship. Spent the afternoon by the quiet pool until some noisy young kids with no Parents inside interrupted us. This area really should be a adults only area, or at least ask the kids to stop slashing and jumping in and out of the pool. Dinner tonight was japense tepenyaki. We checked the menu and were very happy with what we seen. The food was amazing, meat was so soft and probably the best steak I have ever had. This experience was the best and I would highly recommend it. It was my partners birthday, so our butler organised to have a cake delivered to the restaurant, which was lovely. Last night onboard and we were expecting another fantastic show. There was advertisements everywhere to watch dream girls, so we asked our butler but she advised this show was chargeable at 98SGD as it was adults only and the girls would be topless. We kindly declined, so no show for the last night. One thing I forgot to mention, being palace, you don’t need to book for the show. The first 3 rows are reserved for palace guest, so you only get to get there about 10mins before to get a good seat. The seats are released to public about 5mins before the show starts. On our last night we thought we would Play some pool, but were surprised to find you had to buy $20SGD worth of drinks to play. And being we had a drinks package, we didn’t need to buy drinks, so we weren’t able to play. Day 5: Our last day, the ship docked around 1 and we had priority disembarking. We could have stayed as late as 3, but our butler advised that custom would be very very busy with long lines, so we disembarked as soon as we arrived at port. If you want nice cocktails, visit the tributes bar. The bar tenders in there made us almost anything we wanted, even if it wasn’t on the palace menu. Read Less
Sail Date August 2019
We had 4 days to Thailand from Singapore. 'Palace' Package is sadly not 100% as advertised. Our too high expectation might disappoint us in few areas. The team in Singapore before boarding is catastrophic. Told us to wait and sit ... Read More
We had 4 days to Thailand from Singapore. 'Palace' Package is sadly not 100% as advertised. Our too high expectation might disappoint us in few areas. The team in Singapore before boarding is catastrophic. Told us to wait and sit somewhere, where no sit available! They must train the people better. The team leader came to us and apologized and brought us directly to the Lounge. The Lounge can't be compared with Business Lounge at airport, really below those from airports. The Cruise including every thing was built in Meyer Werft, 2016, proud as German to see the quality. The Suite is worth the money, almost 40 sqm. The accuracy of every join, tiles, wall, ceiling is perfect as we know this kind of quality in Germany. If you see the gap between doors and body of Mercedes or BMW, you will understand. Can use credit card and find out that the gap always same, not getting bigger or smaller. Faucet from HansGrohe as well many other built in components are those I know from Germany concerning quality and perfection. 5* for the ship and cabins. 'Mark Best' Australian restaurant was so disappointing, became 'Mark Worst' for me. I lived 3 years in Rosebay Sydney and never experienced that. Couldn't eat the Wagyu meat because was marinated so sweet, although done perfectly concerning tenderness. A waste of expensive Wagyu meat. They could use cheaper meat, you will not find the difference if marinated like that, 2* for it. All waiters and waitresses are well trained and accepted the critics. They told us its first time they tried to do that way. The waiters get 5* in Mark 'Best'. We're afraid to try here again. The crews, waiters and waitresses in the cruise are very polite and helpful, 5*. The Teppanyaki as always. Nice to see the performance of the chef, all depends at the end of the quality of the meat, 5* for chef acrobatic and meat. Silk Road First class Chinese Restaurant has good Ambient, but the food below many high class Chinese restaurants around the world. 3-4* for food and 5* for waitresses. I missed also the 'decor' of food on the plate for all those 'First Class' restaurants. Restaurants above 3-4* we know presenting the food on the plate much better. We are actually 'minimalist' concerning design in house, but those 'decor' too 'minimalist'. The 'Palace' guests have a total separated area of around 2400 sqm, own jacuzzi, pool, gyms, restaurants and bars, so not crowded at all. 'Normal' passengers are not allowed to use the facilities from 'Palace'. They separated us from Taxi Drop from others, including first Embark and first Disembark. We had two 'butlers' whom we can call 24h a day in case we need assistance or help. But they were same time responsible for few other 'Palace' guests, not just for us. We could see how nervous they were sometimes trying to answer calls and pleased the other 'Palace' guests same time. Genting dream cruise tried here to save money on cost of the employees. They brought us new fruits and chocolates everyday. If you like to have privacy and avoid crowd, worth the money to get 'Palace' package. You can drink as much as you can, wine, whiskey, cocktails and so on. We didn't do it because of our baby. They served us better buffet in the 'Palace' restaurant than the 'Normal' restaurants and important for us, we have more privacy and not crowded. The chef is a humble person and came always to us asking our opinion about the buffet he is offering during the 4 days. Good Sashimi as entrée always there for every meal. I would give as average 4.5*, but it doesn't have this option. 4* is too low in relation to what we get for the money. Our baby of 10 months old must pay 30% (all below 2Years), but we couldn't make use of their 'panda' program (above 2). We might do it again next year with friend to other destination. Read Less
Sail Date July 2019
Talked in short. We have group of 20 people including 4 elderly 1) Minimize trip period from 3 nights to 2 nights with short notification 2) Bad arrangement on room distribution (we have total 7 rooms original in 2 different ... Read More
Talked in short. We have group of 20 people including 4 elderly 1) Minimize trip period from 3 nights to 2 nights with short notification 2) Bad arrangement on room distribution (we have total 7 rooms original in 2 different floors even we requested to be on same floor)....due to trip period was being changed. They relocated all 7 rooms into 4 different floors & the worst things was 2 rooms on each floor - either in the front of cruise ship or in the back of cruise ship 3) Need to line up for almost 2 hours to get on-board & told to get wheelchair after onboard (actually wheelchair can be collected when check-in) - we requested wheelchair from the beginning. 4) Room #11292 - whole night with engine running sound loudly and was told this couldn't be fixed....shouldn't inform to guest in advance ????? 5) Cruise set a party on 16/F until mid-light at 1:30am....from 13/F to 15/F we could hear clearly...such a bad time setting for party ?? 6) Buffet breakfast/Lunch/Dinner - always crowded & have to go early to get table...otherwise you have to wait long time......because everybody is having their meal at the same time... Never, ever go to Dream Cruise !!! High recommend NOT GOING ... Read Less
Sail Date June 2019
The experience first started when we arrived at Kai Tak Cruise Terminal. There was a very long line of people waiting to check in and we thought we had to wait in the same line however I noticed a man holding a sign stating "The ... Read More
The experience first started when we arrived at Kai Tak Cruise Terminal. There was a very long line of people waiting to check in and we thought we had to wait in the same line however I noticed a man holding a sign stating "The Palace guests" and I approached him. I told him I had booked a room called the Penthouse and without delay he escorted me and my family to a waiting area specially dedicated to The Palace guests. In that waiting area they had very delectable dim sums and an assortment of finger foods, along with fresh juices and water. The food and drinks were a very nice touch while checking in. We waited in that area for about 45 minutes and after that they had made an announcement that Palace guests could board the ship first. Boarding was a breeze as we were the first to board and I had no problems getting on the ship. The room I had booked was called the Penthouse, which is the second largest cabin on World Dream (the biggest being called Villa). I found my room to be very spacious and nice. The linens were very high quality and the bathroom was honestly the best part about the cabin. It was extremely spacious and the decor was very nice. Right after we were settled in our rooms, our butler came and introduced herself and gave us a fruit basket. She explained to us she could help us make reservations and book shore excursions among other things. She then proceeded to help us set up our free internet access on the ship. The Palace guests are entitled two devices for internet connection at standard speeds however if you need faster speeds you can purchase the premium plan. For me, the standard plan was more than enough as I averaged speeds at 15-20 mbps based on my tests. It was sufficient enough to stream Netflix and YouTube at 1080p rates. After helping us with our internet, she proceeded to give us a tour of the facilities that Palace guests could access. The Palace is different in the fact that it uses a concept called a ship within a ship. These facilities are not accessible to other guests who are not Palace guests. Facilities included a pool exclusive for Palace use, a sauna, a steam room and a gym. The pool almost always never had anyone so it was very peaceful. When it comes to dining, normal guests have access to 3 restaurants. The Dream Dining Lower, Dream Dining Upper and The Lido. The Lower is mainly Western food, Upper is mainly Chinese food and The Lido is an international buffet. For the Palace guests, We have access to a restaurant called The Palace restaurant. It serves very good quality food however the main differentiating factor is the service. There are many attentive waiters and waitresses that cater to whatever you want which is the main reason why most Palace guests only come to this restaurant instead of the other 3 included ones. Another reason why most Palace guests avoid the 3 other restaurants is due to the other guests. A lot of times you can struggle to get a table because there are many people eating at the same time which causes long wait times to get a table. In the Palace restaurant, I have never seen more than 30% of the place being filled. On top of the Palace restaurant, Palace guests also get one complimentary meal per day at any specialty restaurants on the ship. Personally my most favourite one had to be Umi Uma and the special pork they served. It was simply the best pork i have ever had, period. Also to note, Palace guests are entitled to a drinks package that covers all juices, soft drinks and a wide variety of beers and wines. Now when it came to the shows, we didn't have to make a reservation. The first five rows of the seats in the theatre was reserved for Palace guests which meant most the time the seats were not really filled. If anyone that was not a Palace guest tried to sit in the Palace area, staff would ask them to leave as they aren't entitled to the seats. I was particularly relieved the staff had asked them to leave as they were talking very loudly and were a nuisance. I couldn't care less if you were a Palace guest but being annoying was not welcome. For the excursions, the Palace guests have free excursions to Naha, where they showed the sights and shopping. when we arrived, there was a huge influx of passengers and it took some time to clear security. However once we entered the ship, the staff had reserved one elevator specifically for Palace guests which in my opinion was a very nice touch as the lines for the elevator were very long. After we came back from our long excursion, we were delighted to see a wide array of chocolates, fruits and biscuits presented beautifully on a multi level tray. It came coupled with a note from our butler which just made this experience even more personal and luxurious. The next day we were supposed to go to Miyakojima however the stop was canceled as the winds were just too strong for the tender boats so we were given on board credit to be spent at the souvenir shop on the ship. For disembarkation, we waited very briefly at the Silk Road restaurant before disembarking. Other passengers had to wait at the Zodiac Theatre and so we were the first ones to disembark. In summary, this was an amazing cruise made even better by the staff I had encountered. I would pay for it again if the quality of service and product was the same. Highly satisfied with everything on the cruise. Read Less
Sail Date May 2019
20th May Singapore- Ko Samui-Pulau Redang- Singapore Hi Genting Dream, FrequentCruiserDominic here at your service. 1. Being a recurring cruiser for numerous ships on many cruise lines such as Royal Caribbean, Princess, ... Read More
20th May Singapore- Ko Samui-Pulau Redang- Singapore Hi Genting Dream, FrequentCruiserDominic here at your service. 1. Being a recurring cruiser for numerous ships on many cruise lines such as Royal Caribbean, Princess, Celebrity, and Costa. I must say it was a huge leap for me to try out Genting Dream which I have researched it being a home port for Singapore. Thus, I embarked on a 8hour flight all the way from Melbourne, determined to experience and try out Genting Dream experience, with hopes of have the dream experience of course. My Itinerary was as follow, Singapore- Ko Samui-Pulau Redang- Singapore. 3 NIGHT Asian luxury cruise with big colourful ship sailing on the high seas as seen within my brochure. 2. Upon arrival at the Marina Bay Cruise Centre of Singapore, I was greeted by havoc and chaos with almost no walking space. Noting that it was a Public Holiday in Singapore & with Voyager of the Seas docked in the terminal as well, I rendered it as a norms for the crowd for the cruise line or even the terminal and thus did not take it to heart a lot as I was looking ahead to better services and experience ahead. Reviews Reader let me guide you through the process and my experience of your Genting Dream Experience! 3. There was much confusion as I noted 6 different type of uniform don by the staff at pier but the most assuring part was seeing the well known Intercruises uniform code of White and Blue, but it surprises me on why they wore green with white here at Singapore. I was rendered no assistance when I approach the security personnel in black for assistance probably so as it wasn’t included within their job scope of security presence and crowd control, Oh well! 4. Kiosk self-check in was organised and swift which were definitely delightful! I was issued with a boarding card #9 which I had no idea what was it for? Boarding in sequence? But anyway, I senselessly followed the surge of crowd into the security counters whereby scanning of bags and belongings were in process. 5. Yet again, senselessly, I was ushered to the waiting area as of 1535hours as the staff mentioned immigration will only start boarding at 1600hours? I took it with a pinch of salt as it was probably a norm for the terminal and cruise line again. 6. Here comes the slight dramatization part. Being the Dominic in me, ( I do that at every port), I spoke to the Intercruises embarkation staff named Gerald and Ben? which were extremely helpful and attentive to my numerous numbers of questions regarding the flow of guest. Managed to understand more of the flow and operation flow of Genting Dream which I must say is very differing indeed to other cruise lines as Genting only offers short turnaround time from what I researched which is CRAZY! Kudos indeed to the embarkation team from Intercruises. You go, Boys! 7. Engulfed within the crowd with languages I do not understand, I had no alternatives but to look around and observe the staff and other cruisers. What surprises me was the constant shouting and noise transmitted from walkies talkies held by Ben even though he tried to reduce the disturbance at times as observed by me. Shouldn’t they be having earpieces for their walkie talkies or even have amiable tone within their communication systems? Once again, being the Dominic in me, I managed to track the sources to 2 individual personnel in blazer which was standing at the railing of Level 3. Seem to be the supervisor or overall in charge, I must say, they are capable of giving instructions to the staff on ground very well, pointing and directing staffs just from one origin but it would definitely be better that cruisers are not exposed to the noise transmitted or the ground staff are not exhausted by them just pointing and giving instructions! 8. Fast forwarding, I managed to board the ship at 1625hours even though the crowd was crazy, I must say, Intercruises embarkation team that facilitates boarding at Singapore is really superb, their capabilities to handle such massive crowd with that lacking amount of seating capacity. Thank you Gerald and Ben for the service rendered. I promised a commendation and I will deliver it for sure because, I am Dominic Read Less
Sail Date May 2019
The ship itself is very nice. Most of the staff are great with the exception of the sales and customer service group. I have never seen such a lack of care or give a damn. I went to the front desk and asked to speak to the ship customer ... Read More
The ship itself is very nice. Most of the staff are great with the exception of the sales and customer service group. I have never seen such a lack of care or give a damn. I went to the front desk and asked to speak to the ship customer service officer, Ms Wu who was the shift manager stated he was off duty and he would get back to me. 2 days later I returned to the desk and was told he was too busy with mainland guests and I could scan a QR code and leave any comments. This cruise is not for anyone but mainland China customers. I was shown by the staff they spend the money on the cruise casino n tours so they take first priority. Foreigners and HK people BEWARE... Several HK people I talked with said the same thing. The guests are severly rude and noisy. Which is to be expected; however, the lack of care by the staff was not and was unbelievable. The Nepal n Philippines cabin cleaning crew were amazing. I had one staff member selling items on the 7th floor push me out of the way to sell something to another guest. Find another cruise line like Star or Royal. When trying to talk to the customer service officer I was told he would see me after 2 days of waiting I went to the office and was told he (Mr XU) was too busy and I could go online with a QR code and leave comments. Unbelievable the guest is too insignificant to get 5 minutes of a customer service officers time. BEWARE DREAM CRUISE LINE or you will regret it. Read Less
Sail Date May 2019
Went on 5 day cruise from HK to Philippines. Unfortunately, there were some changes to the itinerary prior to sailing ( Borocay closed by the government so went to Subic Bay instead, and Manila docking changed from 8am until 11am which ... Read More
Went on 5 day cruise from HK to Philippines. Unfortunately, there were some changes to the itinerary prior to sailing ( Borocay closed by the government so went to Subic Bay instead, and Manila docking changed from 8am until 11am which was a bit annoying ). Embarkation in HK brilliant - mainly because so few people get on here, so no waiting time and pretty much straight on the ship. The downside to that is that you have a 3-4 hour wait in Nansha both ways to pick up and drop off the majority of the passengers, given this is an Asian ship catering for the Chinese market. We had an inside cabin and it suited us fine. It was spacious enough for 2 single beds, has fridge and safe and TV and kettle and all the things that you require in a cabin, apart from a view. Beds comfortable with nice pillows. Turn down service most nights, but no towel animals. As a vegan I always struggle on cruises. We ate in the Lido each meal and found a wonderful food manager, Burhan, who went out of his way to make sure that we had a hot vegan meal each night. The salads were some of the best I have seen on a cruise, with plenty of variety and although I struggled with breakfast only being able to eat fruit, there was ample choice for those that eat a full diet. The main dining rooms unfortunately offered very little in the way of vegetarian or vegan options. We did not eat at any of the speciality restaurants. Entertainment was once again great, with 3 different shows on our cruise, which you have to book once on board ( no charge ). The only issue we repeatedly find on this cruise line is the passengers come in late, stand in the aisle, talk and then leave before the show ends or the house lights come on. Staff did a good job trying to control this but they are fighting a losing battle. Cruise staff brilliant. Godie and his team on this cruise were fabulous and provided a variety of activities, with lots of fun and smiles. They really know how to make you feel welcome and how to get people involve and enjoying themselves. We did a Behind the Scenes tour, which is run by the cruise staff, and found this well worth doing and very interesting. There was dancing and a real party atmosphere most nights. The ship is lovely, and having also travelled on Genting, I liked this ship more. There are less poker machines and while the casino does spill out a bit, its not as bad as on Genting. The place is spotlessly cleaned, with staff constantly cleaning. Only issue is smoking is allowed on board in the casino, and the smoke does waft through the casino and the area around it. After 30 minutes sitting at a poker machine, which is a non smoking area, my clothes smelt of smoke. Although this is a ship designed and staffed for the Chinese market, we may have stood out but never felt left out as Westerners and everything we went to had both a Chinese and an English speaking staff member. We found all the English speaking staff very friendly and found more of the Chinese speaking staff making an effort on this cruise compared to previous cruises. Overall, we had a fabulous time on this cruise, mainly thanks to the cruise staff and how exceptionally nice they are and the generally nice Asian hospitality. Read Less
Sail Date March 2019
Just did a 6 days Hong Kong Vietnam Cruise, 2 adults with kids 9 and 11. It was our second cruise. Very glad we choose the PALACE SUITE upgrade, and this particular World Dream cruise-ship. The room is fantastic with a huge bathroom, ... Read More
Just did a 6 days Hong Kong Vietnam Cruise, 2 adults with kids 9 and 11. It was our second cruise. Very glad we choose the PALACE SUITE upgrade, and this particular World Dream cruise-ship. The room is fantastic with a huge bathroom, much storage and an easy-to-fold down sleeper for the kids while the ship is less then a year old having cost almost a billion USD (build in Germany). The Palace VIP upgrade comes with many perks, e.g.: • Personal butler for your room available 6 x 15 hours. Can call her/him from anywhere on the ship to sort out small issues/make bookings/a lost bag/etc. • access to the VIP/PALACE area which covers about 1/3rd of the ship in the front. Economy class passengers do not have access to this area. The buffet restaurant (breakfast, lunch, afternoon tea, dinner and supper till 2am) is fantastic with great views/service/food. No need to queue here (while in economy obtaining a lobster requires strong elbows and immaculate timing Read Less
Sail Date December 2018
We have school reunion in Hong Kong so total 110 of us took the 5 days Vietnam cruise. If you have taken other legit cruise ships such as Princess, Celebrity, you will be solely disappointed. This cruise line just catering to Mainland ... Read More
We have school reunion in Hong Kong so total 110 of us took the 5 days Vietnam cruise. If you have taken other legit cruise ships such as Princess, Celebrity, you will be solely disappointed. This cruise line just catering to Mainland Chinese, who are interested in Gambling and sight seeing. Most of them do not know how a real cruis ship oprates. We were only allowed to go into the eating area once for the 3 meals, or you will get charged extra. But for the foods they serve, no one willl want to go there the 2nd time anyway. For lunch buffet, therre were warning signs about not get burned by the steam, and I amost got burned a few times when trying to get food from the pans which were heated underneath by the steam but leaking around the edges. For dinner, we needed to have 8 people, as they serveed 8 people on each table, and they served 6 Chinese dishes family style meaning everybody digged in with their chopsticks. So you did not want to have dinner with strangers.. The protions were unbelievably small. They had some afternnon snacks, the cookies were worst than the Dollar General store varieties. My friend carried 2 cookies that he did not finish and got stopped by the ship staff that no food could leave the dining area. Had one so so dance and singing show 1 night and the ship staff forced us to stand up, applaud, and applaud, and took up 40 minutes. The show was only 30 minutes. They had music singings right in the middle of casino, with people smoking away. Had 2 levels of Casinos, with VIP rooms where they made most of their money.. Chinese passengers running around in their pajamas. One man sitting next to me during the show, messaging his bard toes. The night before the disembarkment, I asked for the luggage tags. They all gave wrong answers. Finally I got the tags from the Service Desk. They wanted to save the luggage tags also. Took 2 hours to get on the ship for 1500 passengers. And 2 hours again to get off ship. Person in charge of disembarkment admitted his job was to manage a restaurant. And they were not cheap. We paid about US $100/day per person. experience. This cruise line should be rated -1 stars if poosible. Read Less
Sail Date November 2018
my two take-aways from this cruise: 1) this cruise line caters to the mainland chinese, and 2) if you spend money on extras, it's great, but the included stuff is lackluster. i would go again, and i'd probably enjoy it more, ... Read More
my two take-aways from this cruise: 1) this cruise line caters to the mainland chinese, and 2) if you spend money on extras, it's great, but the included stuff is lackluster. i would go again, and i'd probably enjoy it more, having more accurate expectations and being more prepared to entertain ourselves. went on this cruise with grandmother in wheelchair, mother in upper 60s, and uncle. we had two balcony rooms, one with wheelchair access. we were happy with both rooms--comfy beds, and overall good size, efficient use of space. everything was clean and in good working order. cabin stewards were easy to reach whenever we needed anything (like towels or soap). public spaces also looked good--new and well-kept. even though there's a good english site, the cruise guests are mostly chinese. the staff seem to be mostly multilingual. there were some who didn't speak english, but an english speaker could be found easily enough. if you book shore excursions, make sure you ask about language. we were on a 5-day cruise to vietnam. we did 2 shore excursions, and they were good, but on one of them the guide only spoke mandarin. the large majority of things are multilingual on the cruise, including booking excursions, so it's reasonable to assume a tour would be multilingual--nope. i was rather annoyed, but luckily my uncle was able to translate major points for us and a few others on our tour who also spoke no mandarin. that aside, getting on a boat in halong bay is totally worthwhile. beautiful views! and it was very cool to be able to buy just-caught seafood from fishermen who come up to your boat in theirs, then have the people on your boat cook it. mother had been on a norwegian cruise, and i had been on a carnival cruise, so we had some expectations. we were rather disappointed by the included food, activities, and entertainment. we were really bored on the ship, and glad it was only a 5-day cruise. on our entire cruise, the only thing scheduled at the zodiac theater was the safety orientation. so we saw what a nice theater they had, just never had any programming to enjoy it. they played movies on the lobby screen, but i'm not going to enjoy a movie with a bunch of people constantly walking by and chatting. there was only one show (a concert by a well-known older chinese singer, popular with chinese guests) and it also was held at the lobby. there was a live band that played at one of the bars every night, and they were ok IF you liked that music. there was a party with fireworks on the last night. that was it for entertainment--no magic acts, or acrobatics, or dancing or anything. the virtual reality stuff might have been fun if it was included, but not worth the price. the dance club wasn't terrible, but there were very few cruisers under 40, so there were few people there the one night i went. the top deck attractions looked fun (i just didn't make use of them because i had to entertain my mom and grandmom). for activities, they had some dance lessons, that were decent. they offered yoga and other exercise classes, but for a fee. food. this is where i was most disappointed. tip: they sell coupons for various restaurants in the shopping area--buy some at the beginning of your trip (obviously not more than you could use). the food in the main dining room is the same as the buffet--there's not much variety and it's of mediocre quality. there was no included food at off hours--the only 24-7 food options cost extra. aside from the food itself, spending money means not having to fight the crowds. as other reviewers mentioned, there were lots of rude, pushy guests, so that's a big plus. Read Less
Sail Date November 2018
We cruised in a Palace Suite as the All Inclusive offer appealed to us and the cruise fare was not much more than a balcony cabin. The Palace is a private ship within a ship concept, complete with Butler service, drinks included, Palace ... Read More
We cruised in a Palace Suite as the All Inclusive offer appealed to us and the cruise fare was not much more than a balcony cabin. The Palace is a private ship within a ship concept, complete with Butler service, drinks included, Palace speciality restaurant, free wifi and a chance to dine once at the other speciality restaurants on board We pretty much tried everything on board and loved the private Palace pool area which has a huge amount of loungers, mini cabanas etc all of which are hardly used so make for a nice peaceful sanctuary. There are 4 spa pools, two hot and two cold also in this area and there is no shortage of service around the pool area with drinks replenished on a regular basis. The Zook beach club is a neat area and they hold lively parties there at night, a bit like being in a top beach side night club. The ship is 2 years old but still has that brand new immaculate feel about as she is very well maintained. Try the water slides, they are a total rush with various speeds and hair raising drops for the adventurous Read Less
Sail Date September 2018
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