1. Home
  2. Cruise Lines
  3. Disney Cruise Line
  4. Disney Cruise Line Cruise Reviews
Sail Date: December 2017
We traveled with a family group of 10, similar to our cruise a few years ago on the same Disney ship with a different group of 10. We definitely built the excitement given our excellent experience on the first cruise, but it failed to ... Read More
We traveled with a family group of 10, similar to our cruise a few years ago on the same Disney ship with a different group of 10. We definitely built the excitement given our excellent experience on the first cruise, but it failed to measure up this time. Out of Disney/s control, our daybag was stolen during our excursion to Atlantis Aquaventure. We reported the robbery to Atlantis and Disney, but neither took steps to address the issue. Even just asking if there was anything that they could help us with would've made some difference. Our stateroom host didn't set up our beds reliably and chatted on his phone instead of greeting us. It sounds snotty, expecting someone to pause their conversation to say 'good morning,' but that has been my experience on other cruises. My husband and I booked a Couples Choice spa appt, and were very disappointed. The suite was not as pictured on the website-- "canopied roman daybed" actually means 2 chaise lounges. And Bathing ritual means being sent to the communal locker room to await an open shower (even though there was a lovely shower in the suite- we were not permitted to use it). And after the jacuzzi soak and massage, they sit you back down and give a very hard sell trying to make you buy spa products. $179 for 10 packs of bath salts! We spent nearly $600 including gratuity, and I was shocked at the gimmicky sales pitch at the end of our appt-- so much for floating out of the spa. I will give much credit to our servers in the restaurants- my youngest has a food allergy and they did a great job taking care of her, and were friendly and fun every dinner. Read Less
2 Helpful Votes
Sail Date: December 2017
We had a great time on Disney Dream. Our servers were excellent - table 112 - Shanna from St. Lucia and Don (his nickmame) from Taiwan. Mahesh our room attendant was awesome too , room 10084 was a good location but right under pool deck ... Read More
We had a great time on Disney Dream. Our servers were excellent - table 112 - Shanna from St. Lucia and Don (his nickmame) from Taiwan. Mahesh our room attendant was awesome too , room 10084 was a good location but right under pool deck so some noise from NYE party as expected. Beauty and the Beast show was amazing. New Years's Eve Fireworks and Pirate Party were a lot of fun. My girls loved the dance parties on board. There are plenty of character experiences around. The private island was fun. We took advantage of the snorkeling and bike rentals. We lined up to get off the boat 10 minutes before they opened the doors and were able to get great seats on the beach without an issues. Only thing I wished for was better quality coffee at breakfast and on decks. My main point in writing the review was to give props to our dining servers. They truly work so hard and were so fantastic. They are with you your whole cruise and its makes a big difference in having a positive experience. Read Less
2 Helpful Votes
Sail Date: December 2017
Went on the cruise with a bus load of folks from our community. Boarding process was very smooth. Over the 4 days I found 3 hairs in my food. Not enough adult activities. Children were allowed in events advertised as adult only. ... Read More
Went on the cruise with a bus load of folks from our community. Boarding process was very smooth. Over the 4 days I found 3 hairs in my food. Not enough adult activities. Children were allowed in events advertised as adult only. Adult events were either alcohol related or trivia based. No craft type events for adults. The 5K in the past were first off the ship, not organized to be first this time. Activity listed at 8:00, doors did not open to check in until 8:00. Would be nice if they could separate adults and families in the dining rooms. Too many parents allow their children to scream all through dinner. Cabins were roomy, heavy duty curtain allowed room to be separated into two spaces. Beds were extremely comfortable. Would be nice if families were reminded that corridors outside staterooms are hallways outside bedrooms. Running and screaming aren't really appropriate. Read Less
1 Helpful Vote
Sail Date: December 2017
I chose this cruise because I am looking for a new cruiseline to sail. Having cruised over 800 cruise nights on my previous cruise line I was ready for something better. From He moment I arrived at the port it was quick and orgainized. ... Read More
I chose this cruise because I am looking for a new cruiseline to sail. Having cruised over 800 cruise nights on my previous cruise line I was ready for something better. From He moment I arrived at the port it was quick and orgainized. After checking in I had to wait for my boarding number to be called. That wait was awesome between the Characters and the very pleasant port agents, it was no time before we boarded. Upon boarding we were welcomed by an announcement of our name. We went to Luminars to sign up for Palo whIch is a must and mixology whIch was amazing. When we went to lunch they took our carry ons and brought them To our table for us. The food was amazing I felt like I was in a speciality restaurant. After lunch we went to our beautifully designed cabin. No detail was over looked. As far as entertainment Disney is number one in the entertainment industry so need I say more. Top notch entertainment all over the ship. More fun activities than anyone could ever do. A lot of first run movies in the Buena Vista theater, they even released the new Star Wars movie 1 hour before it was released on land. Of course they can have first run movies, they own the movies. Our dining service was exceptional to the point we asked for the same team for the ;ext cruise.I did B2B. Luminars was extremely elegant and the food was just as awesome, Animators Palate was by far my favorite because of the way animation starts out as black and white and by dessert the animation turns to color, the service team leaves so that the guests can see the show going on all around the room. At the end of the show the service team comes back out to finish the show their black and white vests are now in color. Palo’s Brunch is a must. Just an amazing brunch. They service gets even better if you can imagine that in Palos. A very under utilized beautiful place on the ship is Keys. Most people don’t explore the ship enough to find it. It is the extremely elegant Piano Bar in the After hours adult section of the ship, it is all the way forward on Deck 3. They truly have hand crafted speciality drinks that they put the finish touches on them tableside from a beautiful cart that is brought to the table. I would suggest everyone give Keys a try. Just an awesome cozy place to enjoy a drink and listen to amazing piano players. Again Disney being number 1 in the entertainment business they only have the best entertainment. If you are traveling with kids and would like a before dinner drink the Promenade Lounge is on 3 between 2 dining rooms. They have a band and dance floor. It is so cute to see the little ones dancing on the dance floor. They also have a toddler play area in the corner it has a swinging door and is closed in with short walls so people can watch the little ones play. Sail away and the tropical deck parties were both amazing. Pirate night only Disney can do a celebration in this fashion. Between the two seatings there is a Pirate Party on Deck 9 and only on Disney fireworks at sea, I had a great view on Deck 10 starboard side Aft. Service throughout the ship is truly the best in the industry. Disney is clearly a luxury cruise line with a family feel. CastAway Cay is truly the best private island in the industry. They have so many activities for children and adults. They adult only Beach is just beautiful. In the family beach area they have a bar called Conched Out bar. What is so amazing about this is it is not a hut on the sand which they load up from the ship before the guests get there like on competitors private island. No this is a building that can be closed up when not in use. There are coolers that can be locked, sinks, prep areas, tile floor complete with drains. Disney spared no expense on this private island. People say and I was one of them, Disney Cruises are to expensive and their are to many children. As far as expense you get what you pay for and then some. As far as the children for one they are more well behaved than children are on other lines. Parents are more attentive to their children. After all this is not the cruiseline where parents sit at a bar and let their kids run the ship. Parents want to share this amazing experience with their children. When they want some adult time the kids go to the kids club. The kids club is the best. I wanted to go play in the kids club. By the end of the first day I was asking myself why didn’t I start sailing Disney in 1998. As far as the kids the first day I was very aware of them. By the second day I was actually enjoying seeing the magic of Disney through their eyes. I did see some melt downs which is to be expected because they children get so excited and stimulated so melt downs do happen too. What I saw was Cast Members go to those children very quickly to attend to them. One little girl was dressed as a princess and she wanted her dad to walk her down the stairs like Prince Charming. He wasn’t getting it. After about four times of her not wanting to come down the stairs, a cast member came over took her hand like a prince and walked her down the stairs. She was fine after that. Again entertainment and service was top notch. Something that was so much fun was to go see Santa. Families dressed in Pajamas to get their pictures taken with Santa. As a grownup I put on my Minnie Mouse bow flannel Pajamas, Minnie Mouse Bow headband and Minnie Mouse over sized shoe slippers and walked through the whole ship to go stand in line to see Santa. Santa spent as much time with me as he did the kids. One more thing to note. They provide very high quality soap shampoo and conditioner and lotion daily, best shampoo I have used in a long time. The water is also the best in the industry. My hair never looked better. As far as drinking water it is very purified more than any other line IMO. Normally drinking ship water my hands and feet swell. Not on Disney. Also on the other cruiseline I sailed I had to bring an air purifier. I walked into my room and the air was so fresh and crisp like purified hospital air, I just can’t say enough about how wonderful Disney Cruiseline is. If it’s a luxury cruise line you are looking there is a reason why Disney Cruiseline with 4 ships is number 1 in the industry. Be ready to be spoiled in a way no other cruiseline can do. Read Less
6 Helpful Votes
Sail Date: December 2017
This was our 4th Disney Cruise. It was such a disappointment! In my comments that we left at the end of our cruise, I included 4 pages of items!!! First, the excursions were horrible. We paid just under $1,000 for two excursions and spent ... Read More
This was our 4th Disney Cruise. It was such a disappointment! In my comments that we left at the end of our cruise, I included 4 pages of items!!! First, the excursions were horrible. We paid just under $1,000 for two excursions and spent more time or transportation than at the actual excursion. I recommended dropping the Mystic Mountain Bobsled and the Xel-Ha resort tours as the docks are so far from the actual event you have no time at the destinations. We have never been on a cruise that had a rude crew. This one crew was uninformed and almost ran us over with carts and other transportation items. We were in room 10568, DO NOT use this room!! you are under the pool and ice cream area that has running and jumping from 8am until after 11. At 2am they started moving and cleaning the chairs so we could not sleep at all! The food was always cold and seemed to have a smaller selection than other cruises. If you eat early the shows are at 8:30pm, so if you are early to bed you will miss all the shows. the trivia is not fun because you have people that will say they got all the answers right (yes, Every one had that kind of people). The crafts are in the bars at the same time people are trying to enjoy the bars so that is not enjoyable. The movies are spread out so that you either miss the one movie or most of the activities. Our Grand Cayman was canceled due to weather and the activities that were thrown together was not compensative of missing a shopping port. The had the new Star Wars movie and it would have been better if they started back to back showings of that. That brings me to the onboard shopping. Tiffanys and a gourmet sweets shop replaced arcade and other parts of the ship. They were out of 12X12 2017 scrapbooks and said put it on the comment card. The clothes were high priced $25 for tees that were so thin you could see right through! Most made in Mexico and of poor quality. One t-shirt was $49.99 and would have to wear a shirt under the shirt. They ran out of star wars shirts (kids t-shirts were awesome! Adults just had star wars the last Jedi across the front) sold out in hours. The movie popcorn had pictures of pluto popcorn bucket, sold out the first day and still had the display up. Dining we had three adults put with our three adults and squeezed into an oval table for 4. We were celebrating and ordered the $50 cake to be presented at dinner, would have been rude not to share. However, they have no way for you to store it for the following night and no way to get it back to your room. Several times the information given at the front desk was incorrect, for example, we bought rum in port and they will take it until you leave. The front desk said we could pick it up at 6:30 am maybe as early as 6 am. When I went down about 6:15 am I was told no that was incorrect it was 7 am. went down few mins before and line of people already getting their alcohol. Seems they started just before 6:30 am. There was an issue at Castaway Cay for our card to purchase items, they do not take anything but you key to the world and they could not get a hold of ship. So we had to wait in line to figure out they had not taken a note off account then go wait in line for items to pay then go back and pay off charged items! They will add your tips to cash accounts (limit $500) that is almost $300 and then freeze your account if you are over. I could continue for pages...but I will end with this cruise was the WORST Disney Cruise we have ever been on and we were celebrating two specila events, mothers 70th birthday and our 26th wedding anniversary. Disney Cruise Line ruined both. Not what we are used to at all! Read Less
Sail Date: December 2017
This was our second Wonder Christmas cruise and we loved it again. Not having children of our own, we love watching all of the children dress in costumes and parade around meeting and greeting their favorite Disney characters all over the ... Read More
This was our second Wonder Christmas cruise and we loved it again. Not having children of our own, we love watching all of the children dress in costumes and parade around meeting and greeting their favorite Disney characters all over the ship. We traveled with parents, grandparents and two small boys who were quite a hit on their own. Disney's food, public and private areas, employees and Christmas decorations are so much more elaborate than any others we've seen and we've seen alot. Embarkation was a breeze with a 3-3:30 pm check-in we walked right on with no lines. The only thing we hadn't counted on was the welcome aboard photographers were already gone and there was no one to greet us or show us to our cabin. Disembarkation was also a breeze. We carry our luggage off and took our luggage down about 30 minutes before the process began because we would rather wait in a short line to get off the ship than a longer line getting through customs. We were in our vehicle heading outa Galveston at 8:15. The Christmas decorations are BEAUTIFUL and Christmas music is played in the halls every day. It is very festive and the entertainment from the tree lighting to Mrs. Claus reading Christmas stories was wonderful. After more than 30 cruises on a variety of lines, I think Disney's food is the most consistently good with a large variety in the dining rooms. Lunch in the buffet is varied daily and you can get burgers, hotdogs, etc a good part of the day. Our cabin was 7112 port and aft which is an excellent location for the buffet, pools and drink station. There is more storage than we needed and love the separate bathroom areas. Ventilation, lighting, air conditioning all worked as expected. Port is the side to be on for the Key West/Bahama cruise from Galveston because you have two sea days and the sun hits your balcony all day. Our assistant room steward, Edgar, was fantastic. He was as good as any we've ever had. For those who have been cruising several years and remember the times when you walked out of your cabin and turned around because you forgot something - to find somehow your cabin steward had already cleaned it that's how good he was and we leave by 8 am. We were on a Canada cruise, different cruise line, in September and there were times our cabin wasn't cleaned until after lunch. Another cruise line has gone to an optional 2 times a day - didn't like that at all. Back to Edgar - the most amazing towel animals ever - a 5 foot long alligator with the remote in his mouth, a frog where you could actually see the bugged out eyes. Really works of art. He was always smiling and did an excellent job. This is a Christmas cruise and it is Disney so there is no casino and there are a lot of children, but it's what makes the cruise. It is great that you can actually find several things to do while dinner is going on and that is rare. There was a piano player, a singing duo, comedians, trivia contests and other things during the usual very lack times on other cruise ships. We never had trouble finding entertainment from 5-8:15 pm our dining time. We normally sit in our cabin or go to a bar waiting on dinner - not on Disney. We didn't do any excursions through the ship. Castaway Cay is a beautiful Island with lots of stuff to do. The adult beach was still in repair from the late summer hurricanes and it actually had a bad odor from the rotting seaweed. But the barbq was good and transportation to and from it was constant. We wouldn't do this itinerary again, but we are thinking about the Mexico cruise next year. Read Less
2 Helpful Votes
Sail Date: December 2017
We chose this cruise for our grandson to experience Disney and cruising. We have cruised many times on other lines and felt this was the best for children his age. He had a wonderful time. I have to mention that our grandson has a peanut ... Read More
We chose this cruise for our grandson to experience Disney and cruising. We have cruised many times on other lines and felt this was the best for children his age. He had a wonderful time. I have to mention that our grandson has a peanut and egg allergy. The staff went above and beyond to make sure his food was safe at all meals. The extra attention they gave him and the easing of our anxiety was to be commended. The food was adequate and based on other cruising experiences I would give it a 5 out of 10. I found the ship to be very crowded with all of the meet and greets happening throughout the day and night. I think they should consider having the characters appear at the meals or in larger areas away from the main walkways like they do in the park. Embarkation was a zoo but disembarkation was smooth as we walked off the ship with our bags at 7:00am. Overall, we enjoyed this cruise because we were able to observe our grandson having a magical time. Read Less
1 Helpful Vote
Sail Date: December 2017
We wanted to attend the Merry Time Cruise for the shows, spa, and holiday festivities. This was a four day girl friend's cruise. I live in Florida and have cruised on Disney and other lines many times before this cruise. We sailed ... Read More
We wanted to attend the Merry Time Cruise for the shows, spa, and holiday festivities. This was a four day girl friend's cruise. I live in Florida and have cruised on Disney and other lines many times before this cruise. We sailed on the Magic out of Miami for a four day cruise. Embarkation was delayed. We had an inside cabin. Cabin was fine in mid-ship. Toilet broke but was repaired. Dining was second seating as all earlier seating was filled. Food was poor quality and served cold like it had been prepared earlier. Buffet for breakfast and lunch was good. Entertainment- The theatre show was stopped two nights due to technical difficulties and the A/C did not work in the theatre. The entertainers were excellent. Service was excellent. Ports were fine Key West, Castaway Cay Spa Rain Forest chairs wer not heating correctly We would not go again for the price. No response from customer service just a form letter. Read Less
3 Helpful Votes
Sail Date: December 2017
I sailed in December 2017 with my mom, 6 year old son and 11 year old nephew. We had a great time on the Disney Magic. The weather was a bit cloudy because a cold front was coming in that weekend, however, that did not stop the kids from ... Read More
I sailed in December 2017 with my mom, 6 year old son and 11 year old nephew. We had a great time on the Disney Magic. The weather was a bit cloudy because a cold front was coming in that weekend, however, that did not stop the kids from enjoying the beach and pool areas. The dining room service was excellent, one of the best I have ever encountered. The Broadway-style entertainment was absolutely amazing. The cast on the Disney magic deserves to be in a New York hit musical. The room was very clean and well maintained for an older ship. The four of us stayed in an inside cabin on the second floor. I did not mind not having a window or balcony since we don't spend time in our room anyway. The room was a bit small but we made it work. I would definitely cruise Disney again. Read Less
Sail Date: December 2017
We have done about 35 cruises, but this was our first on Disney. We took our 6 year old grandson for a birthday treat. We were very surprised by this cruise. One bad surprise, and the rest very good. GOOD SURPRISES: - We were ... Read More
We have done about 35 cruises, but this was our first on Disney. We took our 6 year old grandson for a birthday treat. We were very surprised by this cruise. One bad surprise, and the rest very good. GOOD SURPRISES: - We were concerned that the Disney Magic is an older ship, due for an update early in 2018. While it lacks some "wow" factor, we found it to be a good size, very comfortable, well laid out and well maintained. Balcony cabin had lots of storage and was very functional. - While, as expected, there were a lot of kids on board, the adult areas were strictly adults only. The design of the ship enables a good seperation of the adult areas from the rest of the ship. - The kids "Oceaneers" Club and Lab were a HUGE hit with our six year old. He loved it. We were most impressed with the staff. Each kid wears a special bracelet, which tracks their location in the Club. We were very impressed with the security controlling who entered and more importantly, who left the club. - There were three Broadway quality shows- Tangled (Rapunzel), Charmed (Cinderella), and Disney Dreams (a mix of Disney hits). I think the cast numbered at least 30, and the special effects were amazing. These were at least top Broadway quality! We also had a magician one night, who was ok - usual cruise ship fare. - Pirate Party, with Mickey ziplining from the funnel to the mast, followed by fireworks, was definately a highlight. - The food was in fact much better than we expected, and easily on a par with Oceania, Luminae on Celebrity, Cunard etc. Menus included rack of lamb, Chateau Briand, etc. Buffet lunch included lamb chops, and a massive selection of stone crab, shrimp etc. - Castaway Key was lovely, with lots of space. Was not at all crowded. Lots of chairs and umbrellas. The day we were there it was overcast and windy, so the umbrellas were not opened. Later in the day we had some very heavy rain, but were back on board by then. The Oceaneer Club in fact relocates to shore, with the same security checks as on the ship. - The Disney characters were seen from time to time, but were less in your face they I had feared. - The staff were uniformly helpful, cheerful and polite. BAD SURPRISE Disney is known for its skill in managing large crowds. Well, our embarkation in Miami was one of the worst we have experienced. We arrived at the designated time, and were checked in efficiently. Then we waited, and waited, and waited in the overcrowded terminal for a long time before they began boarding the ship. Seating was very limited in the terminal, and no water or snacks etc available. Hardly a fun environment for the many kids waiting to board. On all other cruises, our experience has been you check in, and immediately board the ship. Given we had an early departure from Miami Airport on our return, we chose to do the Express Walk Off, ie take our own bags. We gathered in the lobby at 7am, disembarked at 7.30am, and were in a taxi 10 minutes later. The only way to travel:) NET Disney is expensive, but represented good value. When our twin granddaughters are 5 or 6, we will definately take them on a Disney cruise. Read Less
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise