1. Home
  2. Cruise Lines
  3. Cunard Line
  4. Cunard Line Cruise Reviews

123 Cunard Cruise Reviews

We chose this cruise as a toe in the water before booking the transatlantic cruise. It was a complete disappointment, things we didn’t consider or were misinformed about by the Cunard booking line...no planetarium, the iconic ... Read More
We chose this cruise as a toe in the water before booking the transatlantic cruise. It was a complete disappointment, things we didn’t consider or were misinformed about by the Cunard booking line...no planetarium, the iconic afternoon tea, only on the second day despite boarding a 1pm and it was a “bun fight”, first come first served. You have to find your own seats, this encouraged a sharp elbows attitude, not pleasant. All this effort for a cup of tea, a pretty standard couple of fingers sandwiches and scone!! Shops and library and spa not open until after 5pm each day due to being at port. None of this was made clear at the time of booking in fact we were told the Planeterium would be open. The buffet in kings court is pretty good, the Britannia a la Carte restaurant is ok, I did find it really strange that they seat people all crowded together leaving empty areas. This meant it felt a little impersonal. We has asked for a table for 2, as had the couple in the next table, we were 2 inches apart and we’re served by the waiting staff as one table. This was thankfully not an issue as they were a lovely couple, however if they had been “a bore” it could have spoilt our evening meal. Especially, when we could see other free tables in unused areas throughout the restaurant. no fine china, no silver service, no pleasantries from staff, not much energy. Food pretty unexciting and tepid, tiny portion.. one new potato halved, one baton of carrot and two small broccoli florets. Finally found our departure time was 8:20am, we were told we would be able to stay on the ship until midday when we purchased the cruise. The real story is that we were awoken by the captain in a loud announcement over the tannoy at 7am. Left us feeling like we were being held to attention at the end on our bunks for a role call. A final attempt to leave on a positive we visited the Britannia for the breakfast “cold eggs Benedict” is no ones cup of tea!!, the waiter didn’t even apologise, just addressed another member of staff in a raised voice said “cold”. No interaction with us and no apology we made a hasty exit. All in all the bed was very comfy, but that’s about it! Room very uninspiring. This is the final note- on our return from “enjoying’ our breakfast, despite our belongings being in the room, the maid had already prepared the room for the next guests. We could have laid on the bed , put our luggage on it. Awful. Can’t honestly recommend QM2, glad we did this shorter taster cruise as I would have gone crazy on the transatlantic, When I to go to New York, it’s a plane for me! Read Less
Sail Date November 2019
The transatlantic crossing was part of a two ship round trip to USA, Bermuda and Bahamas. The first part was a faultless sailing on Celebrity Silhouette. All the crew were welcoming and friendly. so good I am going again with ... Read More
The transatlantic crossing was part of a two ship round trip to USA, Bermuda and Bahamas. The first part was a faultless sailing on Celebrity Silhouette. All the crew were welcoming and friendly. so good I am going again with Celebrity next Year. Then what a change. The crew on Queen Mary could barely look at anyone. The captain was most unwelcoming and it filtered down from there. The guest services staff were curt at best. There were exceptions especially the MDR where our waiters were efficient and extremely friendly. The photographers were very helpful. Sir Samuels was extremely slow for service over 35 minutes for a coffee but the waiters were extremely pleasant. The ships layout is challenging we spent over 40 minutes wandering around the ship to find a place to sit for a drink. It is elegant but dark and claustrophobic . You were always aware of the number of people onboard it felt much busier than Ventura earlier this year. There was a literature festival organised by The Times with some great authors for talks and book signings but Cunard managed to make a pigs ear of this. A significant number of guests were unaware of the event which overtook the entire ship severely reducing the available activities especially the planetarium which upset many. Conversely those who had booked through The Times thought the events were purely for them and we should not be taking part in the events. This caused a them and us divide amongst passengers which was entirely down to Cunard’s bad planning. They did send out literature for this event on 28 October by which time a lot of passengers like myself had already left home. Why so very late as there were aware of the event over 12 months ago. I was fortunately advised of the event by my travel agent when I booked. The authors were charming and welcoming such a contrast to the Cunard staff. My inside cabin was comfortable, spacious and well looked after by my cabin steward. I would never sail with Cunard again unless I was unable to fly. It did provide an acceptable passenger ferry service. Read Less
Sail Date November 2019
We chose this cruise to celebrate my partner's birthday with a transatlantic crossing that included many destinations on our bucket list. We have been on other cruises in the Mediterranean and also South America - they were fabulous ... Read More
We chose this cruise to celebrate my partner's birthday with a transatlantic crossing that included many destinations on our bucket list. We have been on other cruises in the Mediterranean and also South America - they were fabulous experiences that cemented our enjoyment of cruising. What we didn't know was that Cunard really only cater for people over 70. For people in this age category the cruise would have been a wonderful experience. All activities, meals, shows, events, excursions cater for this group. Even the entertainment coordinator was bland. The comedy shows were by people from the 60's and 70's where racist and sexist jokes were the norm. Sadly these acts hadn't changed their material. The only activities appeared to be quizzes or card games or ballroom dancing. There were no live bands playing popular music, sing alongs around the piano bar, live music and comedy shows around the pool. Frankly it was boring. The internet is also the slowest that we have ever experienced on a cruise ship. When on board we also found that for people who booked in Australia the cruise was for 15 days, whereas those from the UK had 18 days which included the Guernsey. Both were the same price! Not sure why Australians were given a different deal. Cunard also doesn't seem to care if people complain as they do not respond promptly if at all. Very disappointed. Perhaps when I am 80 I may consider another cruise with Cunard. Read Less
Sail Date July 2019
Booked the Queens Grill = £9.000 so quite expensive. Was expecting a real quality experience but very quickly realised it was not all it was made up to be. So, arrived in Southampton and entered a chaotic cattle shed where I was shunted ... Read More
Booked the Queens Grill = £9.000 so quite expensive. Was expecting a real quality experience but very quickly realised it was not all it was made up to be. So, arrived in Southampton and entered a chaotic cattle shed where I was shunted to the priority line. Walked on the ship to be told “the lift is over their, like “get on with it”. Walked around aimlessly for a bit and really found my cabin (943) by chance. Cabin was clean, bathroom tiles were dirty. A welcome was conspicuous by its absence. Food in the Queens Grill was like clockwork .. boring and on numerous times Luke warm. I never got the Gala Nights. Put on a DJ to eat dinner, nothing else, I expected the captain to sit with us or a gala ball for the Queens Grill ... nothing. What was very surprising is that during the entire trip not once did any management come to us to say “welcome” or “how it the trip” .. there was no discerning quality, they just wanted your money. So where was “packing and unpacking, or a morning pot of tea” .. didn’t exist. The evening canapés delivered to the room were simply low grade pate or other stodge. Cut my leg badly on the edge of a chair on the deck and asked a crew member to get me a plaster, he just walked away. The whole experience felt like a Chanel Ferry crossing .. once you leave the ship in New York you are on your own. There is NO assistance to locate your baggage or assistance with carrying. We are elderly and really struggled through the immigration hall and border controls to the chaotic outside with NO assistance to find a taxi .. total chaos. Read Less
Sail Date May 2019
We thought we were going on a luxury cruise holiday. The ship needed an update. We were promised first setting of evening dinning for health reasons but we did not get this. When spoken to Maître-de & Purser this was denied and not ... Read More
We thought we were going on a luxury cruise holiday. The ship needed an update. We were promised first setting of evening dinning for health reasons but we did not get this. When spoken to Maître-de & Purser this was denied and not available to us. Some of the service staff looked and acted as though they didn't wish to be there. Disembarkation in Sydney treatment by Customs very unpleasant experience if you triggered the metal detectors. we were very disappointed with the whole cruise. Bar staff were very good chatty and always had a smile Room was serviced daily but when looking for something I dropped found a cigarette butt under the bed and a bottle top behind the sofa. No top sheet on bed and bed linen was not changed at all over the entire 10 nights. Mini bar was never refilled from day 1 Any of the entertainment was to loud and hard to hear correctly. Staff could not always be understood with broad accents. Read Less
Sail Date February 2019
We booked a 50 day cruise with Cunard Queen Mary 2 primarily to visit Petra, Rome plus about 20 other countries. The cruise departed Feb 23 from Shanghai to April 14 in South Hampton. While boarding in Shanghai, I was bumped by a luggage ... Read More
We booked a 50 day cruise with Cunard Queen Mary 2 primarily to visit Petra, Rome plus about 20 other countries. The cruise departed Feb 23 from Shanghai to April 14 in South Hampton. While boarding in Shanghai, I was bumped by a luggage handler and my knee was scratched. The scratch became infected by Feb 27 and I had to take antibiotics for the whole cruise, so we never saw any of the sights we intended. After the cruise, we submitted our claim to a Cunard cruise claims adjuster because I needed to continue antibiotics April 15 to June 12. The Cunard claim adjuster gave us a runaround and distorted facts to avoid paying any fair compensation. I wrote the President of Cunard asking to be treated fairly in compensation, and were emailed in return indicating since we purchased our cruise in the USA he could do nothing! I wondered why they are marketing in the USA if they cannot treat folks that book in the USA fairly in compensation. I must say the Cunard medical staff is excellent, but their onboard antibiotic selection is limited. The exercise facilities are limited for a person with a knee infection caused by Cunard. The pools are beautiful and clean, but someone with a leg infection can not use the pools or hot tubs. From the stern from the 11th floor or above, one can see 3 pools on 3 different levels. Dining room food is limited quality but good variety; and deserts are for a European palate. With my leg infection we were forced to do things we normally would not do, viz. painting, read and gamble. The casino has really nice folks working there and the odds aren't bad as my wife and I bot one several times. The art classes or lessons was a fantastic experience. On level 2 at the pursers desk or level 3 at the shops the central foyer is a classic 0 the flowers display is the nicest we have ever seen on any ship. Read Less
Sail Date February 2019
Boarded for the first leg of the World cruise, Southampton to Dubai. Embarkation was 2 1/2 hours; very poor. Ship was tired and dirty. Carpets were threadbare and stained. Entertainment was generally poor. Drummer was brilliant as ... Read More
Boarded for the first leg of the World cruise, Southampton to Dubai. Embarkation was 2 1/2 hours; very poor. Ship was tired and dirty. Carpets were threadbare and stained. Entertainment was generally poor. Drummer was brilliant as was the trumpeter soloist and the juggler. Opera Boys did too much silly talking and not enough singing. Singers and dancers were far too loud; many left the theatre Food was very disappointing especially evening meal in Brittania. Tiny portions of tough meat and virtually no vegetables. Overall, food was monotonous and tasteless. Managing the guests for excursions was shambolic. The Entertainment Manager did not keep guests informed. I complained to the Hotel Manager who agreed with most of what I said and gave me a $150 credit. On return home I emailed Mr Palethorpe, Cunard Vice president, who did not reply. So I emailed Customer Services who also failed to reply. Cunard are trading on the past and have lost the plot. Read Less
Sail Date January 2019
We went on the worldwide cruise with Cunard in Jan 2019 and have vowed never to cruise with this company again. The ship was tatty and the furnishing were mediocre. Air con was cold throughout the ship and you could not turn this off in ... Read More
We went on the worldwide cruise with Cunard in Jan 2019 and have vowed never to cruise with this company again. The ship was tatty and the furnishing were mediocre. Air con was cold throughout the ship and you could not turn this off in your stateroom. It would have been nice to have been able to open our balcony door but if we did this the air con went into ‘overdrive’ and dripped. I am sure that the air con throughout the ship did not help with the problem of the prevalent cough/cold that circulated - everyone we met had this and we also fell victim, myself twice with one occasion necessitating me having to stay in our cabin for 6 days to recover! Internet availability/connection was poor and expensive if you did not qualify for free wi fi (this was dependant upon your length of trip/previous cruiser as to whether you got some ‘free minutes’). Cunard organised trips were poorly thought out bearing in mind that the average age of the passengers was 65+. Some of the destinations offered coaches that were suited to the local ‘slight’ population and not to northern hemisphere population with no air con or PA system. Next time we will book with an independent luxury cruise ship which offers better quality and value Read Less
Sail Date January 2019
I need to preface my remarks by saying that I have travelled extensively on Silversea and Regent Seven Seas - both are ALL Inclusive cruise-lines. So whilst I was quite prepared to have to pay for my drinks - wow - I was not prepared for ... Read More
I need to preface my remarks by saying that I have travelled extensively on Silversea and Regent Seven Seas - both are ALL Inclusive cruise-lines. So whilst I was quite prepared to have to pay for my drinks - wow - I was not prepared for the totally outrageous prices Cunard was charging - they have managed to take greed to a whole new level - for example - I can buy a bottle of Mateus Rose in Sainsbury's for £5 duty and tax paid - I paid $10.60 for a 250 mls glass of Mateus - roughly £8 - and with 3 measures to a bottle that equates to £24 per bottle and I am assuming that the bottle is tax and duty free????? Come on surely that tearing the arse out of it a bit but then they have the temerity of charging a 15% service charge on top. What is the justification? I have no idea other than "Pure Greed"? Do not know about you but long haul flights are becoming a major bore, so instead of a couple of weeks in Las Vegas or Macau, decided to seek a luxury cruise out of UK and the Queen Victoria provided the answer. I travelled Queens Grill and that was well worth it although I would have like to moved tables and met new people? The food and service were quite excellent. There was a Grill lounge which a true haven of peace and quiet. Due to being mobility challenged - I have artificial knees - I do not do a lot shore excursions as I used to, but I did do one on the cruise - tour staff were rude and very unhelpful - but our tour guide was fantastic and the tour itself was a lot of fun. Given that I was a Queen's Grill customer - the embarkation process was appalling and disembarkation process was a total and utter farce - I do mean a total farce - and this is meant to be an up-market cruise-line - sorry it is not - I was mown down by wheel-chair - basically 2000 passengers were trying to get off at the same through a single disembarkation terminal - it was utter chaos - just to add to pain - no-one told me that "Aqua" tags (Queen's Grill) were laid out separately????? Most depressing of all, is no-one from Cunard it prepared to talk about this? Have fun but if you want to go cruising try another cruise-line? Read Less
Sail Date November 2018
Horrible customer service for six hour boarding. No attempt to provide customers any relief. No credit offered. Elderly people had to lie on concrete floors for hours. No food offered. No chairs. No communication until 5 pm when Cunard rep ... Read More
Horrible customer service for six hour boarding. No attempt to provide customers any relief. No credit offered. Elderly people had to lie on concrete floors for hours. No food offered. No chairs. No communication until 5 pm when Cunard rep announced it would be another hour or more before checking could commence; this was followed by 1000 people groaning and booing Sheets dirty in stateroom No wine steward in brittania Wines offered have average markup of 500 percent The wine delivered to our stateroom was awful. Vinio rates the wine as in the lowest 2 per cent of wines in the Loire valley and with average retail price of $6. Cunard sure seems to be really cheap these days with the diamond class free welcome gift Food in brittania. Over cooked. Steak full of grizzle and inferior cut. Must be from a discount butcher toss away as certainly not quality. Dry. Tough. Desert chocolate cake gooey and awful. Waiters shakes at best. No pisitive communication with guests Purser desk staff rude and curt 12th floor outdoor restaurant closed for entire cruise even sunny windless days in port. Read Less
Sail Date September 2018
This cruise was a short holiday a break from the stresses of work.. my boyfriend and myself decided to try club balcony room8045.. lovely room but really small shower for my boyfriend who’s 6ft..2..couldn’t stand under the shower ..no ... Read More
This cruise was a short holiday a break from the stresses of work.. my boyfriend and myself decided to try club balcony room8045.. lovely room but really small shower for my boyfriend who’s 6ft..2..couldn’t stand under the shower ..no chocolates and strawberrrys on arrival even though they had been payed for before so that started the holiday off bad.. next don’t get me wrong I can’t tie all Americans to the same brush but our room was sandwiched between the worst Americans loud talking late at nite outside our door the teenagers knocking on their parents patio door so loud I thought it was ours ..no respect for other people on the floor ..club balcony meal times we only did two we felt people looked down their noses at us.. in Britannia Restaurant plenty of bread rolls and water always comes your way but in club balcony had to wait ages for the meals .. I’ve never experienced soup in Britannia the bowl was always full and clean round the edge but we had all soup dripping all down the sides it was like a faulty towers scene..spent the rest of the meals in the lido.. the only other thing that was so disappointing was the destinations we went to.. the last two ports were not what we expected and to make things worst the last mooring was at a large ugly gas station I kid you not .. think this holiday was doomed from the start and the weather at home was hotter than away but all in all we enjoyed inside the Elizabeth but we won’t be doing club baloncy again..we didn’t rate any of the staff at the end of the cruise as white star but we did see a lovely staff member who was on the Victoria who was in the Lido.. Brian was lovely.. lastly like I said not all Americans are the same we did meet on the last evening in the lido at the area where you can get them to cook spaghetti at lovely couple in their mid 60s they were off on a another cruise as soon as they departed today lucky them lol we love cruising with cunard and I asked my boyfriend what his most memorable time was on the ship and he said getting off..sad but true.. Read Less
Sail Date June 2018
The marketing for the Queens Grill makes all sorts of promises of excellence. This includes exclusive butler service that’s helpful, anticipatory, and will elevate your trip. Promotional videos show smiling butlers saying that they love ... Read More
The marketing for the Queens Grill makes all sorts of promises of excellence. This includes exclusive butler service that’s helpful, anticipatory, and will elevate your trip. Promotional videos show smiling butlers saying that they love going above and beyond for guests, and even get a kick out of being challenged with special requests. To borrow a very British expression: bullocks! To stay in the Queens Grill costs at least three to four times as much as the ship’s least expensive staterooms, and the largest Queens Grill rooms can be ten times as much and more. It’s supposed to be an ultra luxury experience inside a luxury liner. Butler service and access to the Queens Grill dining room are key exclusive perks for these high costs. Don’t bother. The fantasy spun in the advertising does not mesh with reality. The butler is supposed to attend to your needs, and even unpack your bags, so you can immediately begin enjoying your trip. Our butler didn’t show up at all. In fact, it wasn’t until the second day of our trip, after I went to the concierge and asked why we didn’t have any stateroom attendant at all that our “butler” suddenly appeared. No one had welcomed us to our room, given us a briefing about the ship, explained the amenities of our stateroom, or provided us with needed details about dining and the so-called exclusive benefits that come with paying for staying in the Queens Grill. I’ve been on more than a dozen ships, from the top ultra luxury to the bottom of the barrel. Even on a very basic Carnival party cruise to Ensenada we had a stateroom attendant who welcomed us on board and helped us get settled into our room. So on day two of the Queens Grill on the Queen Mary 2, instead of enjoying my trip, I found myself involved in several awkward conversations with the butler and ship managers about what had gone wrong. It wasn’t enough that I alerted them. Now I had to help them dissect the problem, and then revisit the details over and over and over again. There were many elaborate, contradictory and ridiculous excuses (“the butler was shaving and showering” was my favorite) as to why we were abandoned. It was clear that had I not spoken up on day two of our trip, it’s likely that no one would have served us the entire voyage. For some reason, our luxury suite had fallen into a void that no one intended to service. Making matters worse, I got the impression that I had gotten someone in trouble for coming forward, which made me feel very uncomfortable. After a rather long 5pm debriefing on day two (yes, this drama ate up the day) with one of the ship’s managers, I told her that I really just wanted to move on and enjoy the rest of my trip and didn’t want to discuss the matter again. An hour later another manager cornered me and wanted to unpack the situation all over again. As an apology, that manager offered to treat us to dinner in a specialty restaurant on the ship. But I had to point out to her that the restaurant she offered is actually considered inferior to the one we had already paid for. She just smiled and nodded her head. So any magic of having a butler was gone, and not getting briefed when arriving came with an additional cost. We didn’t know the “rules” for dining in the Queens Grill, which promotes itself as the best dining on the seas, with exclusive extras like caviar service and the ability to make requests for special meals. But when I requested the caviar, the waiter dismissed me like I was an idiot. They only serve caviar (and a large portion of the printed menu) if requested in advance. Oh, like through our butler, if one had shown up. It’s admittedly a bit pompous to order caviar in the first place, and then a nice twist when you’re treated like an ignorant rube for actually making the request. (Later in the trip I did get the caviar service, and it was Spartan presentation with just half a teaspoon of roe, making me wonder what the fuss was all about.) So on that first night I ordered a shrimp cocktail instead, which was worse than ordinary – small size shrimp with no extra flair or effort, the kind found in a round plastic container in an Albertson’s supermarket in Boise, served over a dab of flavorless mashed avocado. I’m not sure how less creativity could have been applied to this dish. For my main course I had steak that was allegedly dry-aged for 28 days. It had zero flavor, was overcooked and then smothered with a mushroom sauce to try to hide that it was an inferior cut of meat. The creamed spinach on the side was actually sautéed. The wine we bought was a much newer vintage than the year promised on the wine menu, and when I pointed this out to the wine steward (not a sommelier) and why the different years were genuinely significant to folks in the know about wine, he just smiled and walked away. The gourmet international cheese trolley consisted of plain goat cheese, cheddar, Danish blue, and Gouda – a mix of ordinary I hadn’t seen since my last trip to a gas station convenience store. The service in the Queens Grill dining room was hectic and the staff seemed stressed and overworked. While serving us they were agitated with their eyes darting in other directions, apparently scoping out what they had to do next. Our table was next to one that had two screaming small children. None of this qualifies as one of the best dining experiences at sea. A Cheesecake Factory has better food and more attentive service. Other meals were better, but my husband put it best when he said he’d give the food in the Queens Grill a grade of B. That’s a failing grade for something that bills itself as “the best.” Honestly, we skipped some meals. On the final morning of my trip I ordered a boiled egg for breakfast. When I cracked it open, the egg was still raw inside the shell – it had not been cooked. That egg pretty much sums up Queens Grill dining. Other perks that come with the Queens Grill include exclusive access to a special lounge and deck, but in reality anyone can walk into these places. No one checks, and these areas aren’t superior to other lounges and decks. In fact, nuts served in the Grills Lounge were always soft and stale, as if they’d been left outside in the sea air for weeks. Everyone, regardless of how much they paid, has full access to the ship itself, which is beautiful and impressive. So if you’re paying for the Queens Grill, the bonus amenities are not worth three times or more the cost. And like the cheapest cruise lines, Cunard nickel and dimes for nearly everything. Even attending a yoga class will cost you an extra $12. There’s a charge for access to the steam, sauna and large whirlpool, even though that pool was out of service. None of these petty charges are waived if you pay extra to stay in the Queens Grill. Our stateroom, however, was attractive and large. Not serviced until we spoke up, but lovely. I can’t say what the rooms are like on the ship outside of the Queens Grill, but from the photos online they look pretty nice, especially considering that they cost a tiny fraction of the price we paid. Many years ago I sailed on the old QE2, and I was fortunate to be in the Queens Grill back then. Dinner was elegant, literally served with white gloves, and the service at every level was so excellent that the memory of it makes Downton Abbey’s staff look like a bunch of sloths. Those days are long gone. I can’t recommend Queen Grill now, based on the cost versus the experience actually provided. Cunard did not deliver. It felt like a fraud. Read Less
Sail Date May 2018
It was a Christmas present from my lovely husband. Both were very disappointed; this was not a luxury experience . The cabin was over crowded with furniture and would be a health and safety issue in an emergency especial at night. ... Read More
It was a Christmas present from my lovely husband. Both were very disappointed; this was not a luxury experience . The cabin was over crowded with furniture and would be a health and safety issue in an emergency especial at night. Cabin carpet had old stains and the floor had not been properly vacuumed. The red coloured day bed cover was badly stained. Air in the cabin was stuffy which the A/C did not remedy, a foul water smell periodically came from bathroom floor drain. Our cabin steward was both friendly and efficient. We dined in the Prince Grill but the food was very disappointing and below average of a land based hotel of this calibre/cost, it was also unimaginative. The menus looked apertising but in reality what came was not. Whilst the plates always came piping hot the food was only luke-warm and the vegetables overcooked and flavourless with the exception of the last night. 'Roasted beetroot salad' comprised ONE thin slice of beetroot cut in half with salad leaves. Smoked salmon had been frozen, cut too thick and was flavourless. I was given 1 Tempura shrimp whilst adjoining diners received two and three! My husband ordered Sea Bass and was given a single filet 4 inches long presented on its own on a 12inch plate. There was an extensive expensive wine list but the 2 bottles consumed (Albariño and Chablis) did not warrant price tags of $48.38 and $147.20 respectively, which included an obligatory 15% service charge; no wonder the wine waiter was over-attentive! One accepts 100% mark-up on restaurant wine but this Albariño retails at $12.79 in off-licences. Although the table waiters were very pleasant, we sensed they were under pressure to serve ±quickly even though the restaurant was never full, consequently one did not have the feeling of a leisurely meal. Sadly our fellow diners echoed our sentiments. Read Less
Sail Date May 2018
For our 40th anniversary, my wife and I decided to do something special, take a 7-day cruise on the Queen Mary II from Southampton, England to New York, May 11-17. I am writing to let you know why we will never do that again. On the ... Read More
For our 40th anniversary, my wife and I decided to do something special, take a 7-day cruise on the Queen Mary II from Southampton, England to New York, May 11-17. I am writing to let you know why we will never do that again. On the plus side, the room was very nice. Our steward was superb. The art gallery was excellent, and the entertainment was the best we have enjoyed on any of the multiple cruises we have taken previously on other cruise lines. We flew from Orlando, Florida to Paris and took a Viking river cruise. We then intended to fly to Heathrow and take the cruise home. Our problems with Cunard started on the last day of the river cruise. That night, we were informed that our flight from Paris to London had been cancelled due to a strike. Working with our travel agent, we were able to book an alternative flight. Cunard was informed of the change that evening and confirmed that we would be met at the airport to transfer to Southampton. Unfortunately, the next day, no Cunard representative was there when we left the baggage area. After waiting a while, my wife tried to call Cunard, but her cellphone stopped functioning. So, I left her with the bags to use a pay phone located at the end of the terminal. After going through your length tape messages, I finally reached some and explained the situation. The young woman pleasantly explained that Cunard was then talking with wife. Pleased, I asked for a direct phone number so I could avoid the lengthy process to reach an employee. She complied. I returned to my wife only to find she was not talking to anyone since her cellphone was still not working. We think Cunard was talking with our travel agent, who could not communicate with us because of the cellphone problem. I returned to the payphone. I dialed the number given me by the Cunard representative. I still had to listen to tapes, but when I reached the appropriate office, the line went dead. That happened three straight times. The phone then stopped taking my credit card. I returned to my wife. We had been there close to three hours by then with no apparent change. Reluctantly, I went back to the phone and used the old number. Naturally, I was put on hold because operators were “assisting other customers.” After about 10 minutes, I finally reached a woman who identified herself as Stacy. She listened to my concerns and then said she would put me on hold while she checked things out. I was put on hold. Within 30 seconds, I was disconnected again. At that point, I gave up. When I returned to the luggage, my wife told me a Cunard representative had just arrived. He was very nice and told us he had just been called, hours after we arrived at the airport. It was now almost mid-afternoon. The driver realized we had not eaten anything since arriving at Heathrow because I was at the payphone and my wife had to stay with the luggage. So, he stopped at grocery store so we could buy food for dinner. When my wife called Cunard later about the long delay at Heathrow, she was stunned to be told it was our fault and that a driver had been contacted as “as soon as” Cunard learned we were stranded. That’s simply not true. Cunard had been informed the night before, and the driver confirmed he had not been contacted until three hours after we arrived in the terminal. The delay at the airport alone should have warned us of the troubled waters ahead, but we continued anyway. We probably should have flown home. The hotel was nice, and in the morning, as promised, a taxi came to take us to the boat. When we arrived, luggage was handled efficiently. When we entered the terminal, an official directed us to sit and not go upstairs because crowding on the upper floor. We joined many others on chairs scattered about on the first floor. The official then began chatting with a colleague. Meanwhile, many people arriving after us went up the escalator. I finally interrupted the officials’ conversation and asked if we could go upstairs. The official who had stopped us before shrugged and said, “Why not?” Somewhat nonplussed by the behavior, we went to the second floor, got green passes and found seats. When our number was called, we were efficiently directed to the next available clerk and allowed to proceed. After passing through security, everything stopped. There was no announcement, but, upon asking a security woman, we were informed that, anytime a large boat went by, the dock disengaged. We were stunned that such a problem still existed given Cunard’s longevity. On the positive side, there were seats where we were located. Others were not so fortunate. I have a bad back and cannot stand for very long, so the available seats were greatly appreciated. In addition, we waited so long that our luggage arrived in the room before we did. Because of dietary restrictions, we decided to skip the dining room and go the buffet. We were disappointed in the design of the buffet area, which guaranteed everyone ran into each other and that one person could accidently block an entire area. The food, which was average at best, consistently ran out. Waiters occasionally bussed tables and often had to be asked to assistance. That disinterested approach to service was consistent. By and large, most of the employees ignored the guests and seemed unhappy. We have no idea why, but, perhaps, they heard the same grumbles we did. The staff member manning the tour desk next the pursers was actually sullen and rude. We simply asked for an emergency number should buses not be available in New York to take us to La Guardia. My wife declined to talk to him after that. In contrast, the staff at the pursers’ desk were uniformly nice and helpful. Breakfast and lunch were logistical nightmares. We began timing meals to try to avoid as much of a crush as possible. Conversations with other guests confirmed that they, too, were enduring the same difficulties. My wife and I have been on at least 15 previous cruises on various lines. This was the most-chaotic situation we have encountered. Activities during the day were very limited. The library was excellent, and I spent the mornings there. In the afternoon, I played social bridge. That was obviously an afterthought. On two occasions, the door to the bridge room was not open or marked. The first time, the woman apparently responsible for setting out the cards couldn’t find the room. We together discovered the door was closed. Eventually, no staff member showed up, so I daily distributed the cards and scoresheets. I also cleaned up. Such confusion was normal. The guide giving a large group of us a tour of the ship had no microphone. She finally gave up and called her boss to take half of the group. The glass, outside elevator was located behind a closed door with no sign to indicate its presence. I have no idea how my wife found it. We both got lost trying to find Connections and couldn’t locate the art gallery without assistance. We often passed people repeatedly as they, too, tried to get their bearings. Even staff members were little help. One just shrugged and told us that “everyone gets lost.” We talked to people who had been on the ship for more than 130 days as part of the around-the-world cruise, and they still didn’t understand the layout. We wanted to see the planetarium show and went down earlier each day to get tickets. We never did receive any because, as others noted, people who had previously been on the ship knew to arrive as much as 45 minutes early and went to repeat performances. Cunard staff made no effort to ensure that newly arrived guests had even one chance. After being repeatedly told that the individuals presenting talks were unfirmly boring and, in one case, indecipherable, we skipped that option. Since I have taught Elder Hostel classes on various topics for more than 20 years, I carefully avoid disinterested and disengaged speakers anyway. The weather precluded walking outside for all but the hardiest, but the pool was too cold for swimming. Normally, at home, my wife and I swim daily. As a result, we contented ourselves by walking up and down the stairs. We went early to the theater, assuming a crowd, but seats were never a problem except for the pillars seemingly placed throughout the room for the sole purpose to block views. Multiple seats were simply unusable. Nevertheless, the opera singer, comedian and Cunard singers really stood out for their performances. So was the harpist. Upon disembarkation, we gathered as requested on time in the theater. Nothing happened for close to 30 minutes after the planned departure time. Then the young woman who led our initial tour of the ship came in and shouted something. Inexplicably, she still hadn’t been given a microphone nor, apparently, did she have access to the sound equipment in the facility. A young man who entered a few minutes later did arrive properly equipped. We were so happy to be able to leave and remain saddened that Cunard, which was so noted for courtesy and service, should have declined to such a level. Read Less
Sail Date May 2018
This cruise was a treat for a special occasion. All of Cunard's advertising exudes 'Luxury and Glamour'. We did not know that we had paid all that money to join the last leg of around the world cruise for a 'don't ... Read More
This cruise was a treat for a special occasion. All of Cunard's advertising exudes 'Luxury and Glamour'. We did not know that we had paid all that money to join the last leg of around the world cruise for a 'don't care home'!! Our checkin and boarding was a disaster as we were checked into the room I had booked, but in some one else's name! We subsequently were hawked about a couple of floors to find the right cabin and then spent the afternoon dodging wheelchairs and aged people with walking sticks etc.. The only luxury in evidence were pictures and marquetry decorating the walls in public areas. Subsequently the bars were empty and no audiences for the brilliant musicians. It was like a ghost ship with no ambience. The so called 'glitzy gala balls' were no more than Hammersmith Palais on a bad day with 5 employed male and 1 female dancers to get people on the floor and guests turning up in casual clothes, one woman near me in my evening finery was wearing a fleece and track suit trousers! We ate a mere twice in the main dining room, first night the steak was like shoe leather, second night we had to suffer an unacceptable being. This was fixed dining and no other tables were available so we had to eat in the Lido everyday. This is definitely not what I expected. Cunard response was a 'snowflake' phoned me up to palm me off with a £200 pound voucher off a P&O cruise. What an insult. Read Less
Sail Date April 2018
After enjoying a wonderful cruise on the Queen Mary 2 in 2010 our special anniversary cruise on the QM2 was a huge disappointment and we wanted to get off 4 days into a 14 day cruise! We had more complaints about the cruise but the 3 ... Read More
After enjoying a wonderful cruise on the Queen Mary 2 in 2010 our special anniversary cruise on the QM2 was a huge disappointment and we wanted to get off 4 days into a 14 day cruise! We had more complaints about the cruise but the 3 major areas that Cunard need to address urgently are: Food, Cleanliness, Attitude towards passengers FOOD. This was really shocking especially in the King’s Court dining area where the majority of passengers will eat at some time. Poor quality, very limited choice, unimaginative menu which hardly varied, badly presented, small portions and often cold or alternatively dried out under the heat lamps. Only the occasional curry or stir fry reflected the local cuisine and these were bland and unappetising and only a couple of items cooked to order. Some examples of dishes served regularly were curly fries, Irish stew, roast chicken, skate wings, beef olives, pea puree, sponge pudding and custard, pork belly, lasagne. Breakfast was particularly poor but lunch and dinner were awful too, like being in a motorway café or a posh care home and we only ate eat here if we were really hungry, and we were often hungry (on a cruise!). There are alternative dining areas (we usually ate in the Britannia at night) but we sometimes we wanted a more relaxed buffet restaurant, didn’t want to wait to be seated in the Britannia restaurant and have waiter service. And we objected to paying nearly $40 extra per couple per dinner to sit in a cordoned off area of King’s Court to eat food which should have been included in the main buffet (e.g. Indian, Chinese, Italian, Mexican) or nearly $100 extra per couple to eat dinner in the Verandah. CLEANLINESS. The new design of the King’s Court restaurant is ill thought out with multiple entry points, no staff to encourage hand cleaning and you can enter the food areas straight from the outside deck without even passing a hand sanitizer. The food stations could have been cleaned more often during mealtimes. The windows and glass doors throughout the ship were covered with greasy finger marks and dirt and we never saw anyone cleaning them during the 2 weeks voyage. The window in the restaurant was so smeared with dirty cloth marks and finger prints that someone had written ‘CLEAN ME’ on it and that was still there when we left. Outside the decks looked dirty and marked with cups/ glasses/ plates not cleared away. Inside there were carpet stains, light fittings missing, some chairs were tatty, needing repairs and again cups, etc not cleared away. ATTITUDE. An arrogant, unfriendly attitude pervades the ship from the top down. Although some staff were excellent (our Britannia restaurant staff gave outstanding service) it felt like passengers were merely an inconvenience and many times myself and others had to stand aside to allow staff members, including the ship’s officers, to pass without even a thank you. We were often ignored or given the wrong item because people simply didn’t listen properly and we rarely saw any officers to talk to except when they had to attend the Captain’s cocktail party where they stood huddled together. This attitude affected the ambience of the ship which lacked energy, interest and warmth with many areas empty by 10pm. OVERALL OPINION. Cunard is trying to cut costs in the wrong areas, it is relying on it’s past reputation but not living up to it and it is targeting a increasing elderly clientele who may happily accept these standards but they won’t sustain future growth. Although many passengers will be loath to admit to their friends, family or even themselves that their cruise was overpriced and of a low standard I can honestly say that this experience was so bad that it has put us off cruising completely and I would not recommend the QM2 to anyone I know. Read Less
Sail Date April 2018
Booked this cruise for two reasons, the itinerary and to see for ourselves if Cunard is what they say they are. The itinerary was great, Cochin excepted but we expected that. We had three complaints about this cruise, first of which was ... Read More
Booked this cruise for two reasons, the itinerary and to see for ourselves if Cunard is what they say they are. The itinerary was great, Cochin excepted but we expected that. We had three complaints about this cruise, first of which was the visas for India. We had no plans to go ashore in Cochin but was told that we must have full tourist visas otherwise we would not be able to embark the ship in Singapore. Due to a lack of time we had no choice other than to use Cunards intermediary CIBT visas, at a significant cost to us. Due to a lack of communication it turned out the visas were not required pre cruise. We watched people board the ship who had no visas. Cunard have since agreed to reimburse us, but only because we complained. If you were on this ship and had a similar experience then complain, they won't contact you! Secondly the stateroom------ We were in 13024 which is a club balcony cabin. The room itself was very nice with a roomy balcony and was well maintained by the steward, thanks Salvi.There is tea making facilities in the room which is always a bonus. Further to the stateroom there is significant vibration most of the time which is apparent to both port and starboard. Theses staterooms were a recent addition made during the last refurbishment. Cunard of course are aware of this and I'm told by a guest services executive that they are looking at ways of factoring it into the brochure stateroom descriptions. Too little to late for us, Cunard got our money, my wife got no decent sleep. As a matter of interest the vibration has nothing to do with sea conditions as it was present when the ship was on its mooring lines. Finally, the food--------I was served raw ( yes you read it right, raw) chicken with bloody juices running from it! As you can imagine there was mayhem, the servers, maitre d, chef and executive chef all arguing amongst themselves as to who was at fault, with fellow diners looking on in disbelief. I left the dining room and went for a meal. The outcome of this was that I was not allowed to make a formal complaint at the pursers desk,I wanted a case number so that I could take the matter up when I got home but was refused and told to drop the matter.I was given a complimentary meal in the Italian specialty restaurant, special it wasn't. Since being home Cunard agree that we have had a shocking experience with the three complaints and have offered us 20% of the cost of the cruise plus reimbursement of the cost of the visas. Is this commensurate with the cruise experience ? The service in the dining room was, we found, fine. The food in general in the dining room was adequate, but no more. A bit hit and miss. The service in the bars was, at times dreadful. Gone are the days of being escorted to seat and waited on for a drink, like it used to be. More often than not I got my own drinks at the bar and carried them back to where we were sitting. Staff work hard enough but there just isn't enough of them. The experience made me that I was at home in my local Wetherspoons. The entertainment for us was a mixed bag with no hint of a wow factor. The two productions shows were very poor and most certainly the entertainment was geared toward classical recitals and ballroom dancers with some jazz thrown in. The resident orchestra was very good as was the dance band. All in all we found the entertainment to be low key and not to our taste. Some of the sea day lectures were good though, as was the planetarium. Shore excursions were robbery but they are everywhere. The price of drinks was also robbery but we have seen worse, can't remember where. In the end we were glad to get home. Would we cruise Cunard again? Highly unlikely. For the life of me I can't see any evidence of a White Star experience, perhaps it's reserved for the grills? As for us we will continue cruising but methinks we will body swerve Cunard in the future. Read Less
Sail Date April 2018
Itinery was part of a bucket list tour and expectations were set high to travel Cunard for the first time. We are platinum NCL travellers (smaller ships) plus experienced P & O and Royal Caribbean passengers having competed over 40 ... Read More
Itinery was part of a bucket list tour and expectations were set high to travel Cunard for the first time. We are platinum NCL travellers (smaller ships) plus experienced P & O and Royal Caribbean passengers having competed over 40 cruises.. We have never experienced such poor standard as our 36 days fromSingaporeto Southampton onQM2 . No management could spare the time to even acknowledge us. Only saw the Captain once at the welcome meeting where he simply smiled for a picture. Understand the not shaking hands but he could have use words to make us feel welcome. We have never been so long on a ship and not had any interaction with Officers. On the few occasions we encountered any officers they failed to even acknowledge our presence. Cunard well published dress code was blatantly ignored and staff failed to do anything about to. One evening I was came face to face with a passenger in hi pyjamas eating a plate of chips entering the theatre. Standard of dress is better maintained on a more casual ship. complaints about failure to maintain standard was not responded to by staff. Why did we bother to bring smart clothes for every evening ? 50% of the men is the theatre didn’t wear a jacket. In all our years cruising we have nevr seen fights over sunbeds until this trip. Policies were not enforced so people were frustrated. Everyone I spoke to was disappointed with the Cunard offer. Never again... any line but Cunard after this over priced cruise where we made the effort but others didn’t bother . The line just wanted to take our money . Read Less
Sail Date April 2018
I was booked for 28 days and left after 2 weeks. The staff are really miserable, apart from a few, JR, Alfred, Christian, the waiters on table 321 and one or two others, the maintenance crew were very nice too. The staff in Kings court ... Read More
I was booked for 28 days and left after 2 weeks. The staff are really miserable, apart from a few, JR, Alfred, Christian, the waiters on table 321 and one or two others, the maintenance crew were very nice too. The staff in Kings court were mainly really miserable, there must be something wrong with management. As I was leaving and paid for 2 weeks that I will not be on board I offered my cabin to a lady who was travelling with a companion on an inside cabin, she was on a world tour and a platinum member, so you would think a valued customer....... Cunard had me waiting for 30 minutes to their headquarters to ask "permission" for someone else to use my paid for cabin! They said no, unless she paid for it too! They are very petty with charges.... Mineral water, hello! Are you an upmarket brand or cheap and nasty charging for mineral water? No one asked me why I wanted to leave the ship 2 weeks early, I have been a business owner and I would be mortified if that happened to me and want to set it right or at least know why? Also, there is no shade anywhere on the ship? Steamer seats with no towels available, yuck! Maitre d is useless and very unhelpful. I understand that it is difficult to accommodate everyone but there were so many empty seats at tables, a lot of unhappy passengers re dining. One passenger decribed his experience as a prison sentence.. Glad I broke out of my prison experience!...... Never again! Read Less
Sail Date March 2018
We had been on the Queen Mary 2 several years ago and was looking forward to another Cunard trip. Pros: 1. a beautiful ship 2. good food (down from last time, but still very good at most meals) 3. greats ports 4.good ... Read More
We had been on the Queen Mary 2 several years ago and was looking forward to another Cunard trip. Pros: 1. a beautiful ship 2. good food (down from last time, but still very good at most meals) 3. greats ports 4.good entertainment Cons: 1. Horrible staff!! 2. room was filthy (wish I had taken pictures because no one would believe it) 3. Aside from the head waiter - NO ONE bother to learn our names. No one. Not our cabin attendant, not our waiter, not the bartender at the bar we had drinks at every night. 4. In an effort to meet all of the ports of call, the ship went right through a bad storm, instead of going around it.The cabins in the front and especially the back had it particularly rough. 5. The buffet (outside of meal times) was awful. 6. People onboard got sick and they had to take precautions. They never pulled people from the bars that were overstaffed to help. It could take you up to 20 minutes to get a cup of coffee because they had to serve you. 7. While the ship was under rules for the flu, there was a person at each entry to the buffet to pass out hand sanitizer. Once the precautions were pulled so were the people passing out the hand santizer. After this RARELY did I see crew using the stationary hand sanitizer. I thought no wonder the norovirus spread through the ship! Read Less
Sail Date March 2018
As a World Club member my wife and I are familiar with the Cunard from previous Queen Elizabeth sailings and thought we would experience QM2. It was terrible ! Kings Court is like a downmarket cafeteria with poor food and ... Read More
As a World Club member my wife and I are familiar with the Cunard from previous Queen Elizabeth sailings and thought we would experience QM2. It was terrible ! Kings Court is like a downmarket cafeteria with poor food and passengers constantly pounding the promenade deck and watching you eat. Missed three ports - Darwin, Bali and Brunei. 9 days at sea. Bottle of wine as a goodwill gesture doesn't cut it. Two letters on board to the Captain not responded to effectively. I find it difficult to understand the shambles of disembarking in Singapore after 9 sea days. The wrong tour number stickers issued for shore excursions, terrible communication, disinterest generally. There was considerable passenger dissatisfaction however no genuine concern for those passengers cruising Brisbane to Singapore and as nothing but ocean. There is a negative culture on this ship that needs immediate attention. Do not travel on this ship ! Read Less
Sail Date March 2018
My wife and I have just returned from the first two and a half legs of a QM2 world cruise. We were both in excellent health when we boarded this vessel but are now both suffering from coughs which we caught on QM2. I started coughing on ... Read More
My wife and I have just returned from the first two and a half legs of a QM2 world cruise. We were both in excellent health when we boarded this vessel but are now both suffering from coughs which we caught on QM2. I started coughing on 6th day of a 39 day cruise and although I paid to see the ships doctor the best he could do was offer a cough medicine, In Cape Town we did manage to get antibiotics which appeared to be working , the cough nearly cleared up but after a few further days came back with a vengeance, My wife's cough started about 4 weeks into the cruise and she had to visit a doctor in Melbourne as we were worried about the long flight home. About 1800 passengers left the cruise in Cape Town, about 25% of these were coughing. Coughing on the ship quietened down for a few days and then returned. Speaking to several long term Cunard cruisers it appears they either bring antibiotics and steroids from home or alternatively buy these in Tenerife which was our second stop. The onboard shops carried a few brand medicines and “strepsils” were being sold sometimes on the tables outside the shops they were so popular Although the cough is blamed by the captain on passengers getting on in Northern Region I feel there is a bug endemic to the ship probably spread through the air conditioning system. Be as it may when a cruise of this type is booked we should be warned of the possibility of getting a cough as this is something the cruise lines themselves will never take responsibility Turning to the Cruise itself we did not realise the wind and gales that would occur which for a lot of the time people were unable to sit on the side of the ship or at the top. This meant that the only place to sit out was at the rear at which there was no shade. With regards to facilities on the ship we dined in The Britannia dining room, the food was good and the service was first class. Our cabin 4133 was again very good and the cabin steward could not have been more helpful. Reception staff, contrary to what I have read in some reviews were always courteous and extremely helpful. I also liked the way they handled our passports, Once we had cleared South African customs the passports were taken from us and returned a couple of days before we reached Freemantle when we had face to face with Australian customs officials onboard. This made our visit to Australia so much easier. Entertainment Shows were good and some of the speakers, both celebrity and enrichment were first class. My view of this cruise is obviously tainted by the continuous coughing affecting the ship, My wife and I have done in excess of 25 cruises and hopefully this will not be our last but we will be very careful in choosing length of cruise, time of year and cruise company. This cruise was to get away in January and February but from now on we will stick to Canaries Read Less
Sail Date January 2018
We are easy to please - pleasing surroundings and public areas, excellent food, quality entertainment, good service, and comfortable cabin. Whilst cabin service could not be faulted and the cabin was great, everything else fell far short ... Read More
We are easy to please - pleasing surroundings and public areas, excellent food, quality entertainment, good service, and comfortable cabin. Whilst cabin service could not be faulted and the cabin was great, everything else fell far short of expectation. In no particular order. The cheap plastic seats in the Britannia dining room make your legs sweat profusely and a horrible feeling when you stand up. Britannia food was poor, with lunch especially bad, appetizers too cold and mains warm. Repetitive and unimaginative with such things as custard with ice cream, and gnocchi in duck gravy....go figure. The buffet was worse.Occasional smell of sewer in the dining room - I guess when they are pumping out somewhere. Attentive service in the dining room though you felt rushed so they could get tables cleared. Outside in the public areas you have to create attention to get served. Entertainment, "Disco" and on-board talks were appalling. For some reason Cunard has it in its head that older people like old things. A headline entertainer making a trumpet out of a Zimmer-frame sums up the whole on-board entertainment programme. The disco played old 70's/80's music guaranteed to clear the floor - I requested some Sia and Beiber and it was buzzing...the young girl running it had no idea. If you like brown and plastic you will love this ship, like something from the 40's, very depressing, and definitely not Deco. If you like ballroom dancing you will love this ship, if you like pubs, watching football, karaoke, trivia games you will love this ship, If you are in your 80's/90's you will love this ship. For me, my death gene is not yet switched on, I am young at heart and looking for new fun, interest and excitement....instead, and like other contributors to reviews, we found ourselves going to bed early to escape the pain. We sailed out on the QM2 which was far better though still felt more like a ferry than a luxury cruise. Never sailing with Cunard again. Read Less
Sail Date January 2018
Because it was over Christmas and New Year and visited Madeira which is a lovely port especially at this time of year. We were disappointed that the rules regarding smoking cigarettes in the Churchill lounge were not adhered to. We ... Read More
Because it was over Christmas and New Year and visited Madeira which is a lovely port especially at this time of year. We were disappointed that the rules regarding smoking cigarettes in the Churchill lounge were not adhered to. We spoke and wrote to the Captain but still the room was filled with female smokers - totally against the so -called rules. We have never experienced this attitude in our previous cruises with Cunard. After seven days of poor service in the Britannia restaurant in the evening we went to the Buffet where the food was amazingly better, as was the service.The waiters in the Restaurant just gave their attention to the Large number of Oriental guests who spent the whole time swopping tables and constantly taking photographs. We enjoyed the relaxed atmosphere in the Carinthian lounge where the service was excellent. Would we go on Wueen elizabeth again I doubt it, Will stick to Queen Mary! Read Less
Sail Date December 2017
Like to be away over holidays & this cruise use to be wonderful lst cabin - Royal Theater over my head. Vibrating dancing & music til 11 @ night Hotel manager told me nothing can be done in a few days, they'll change ... Read More
Like to be away over holidays & this cruise use to be wonderful lst cabin - Royal Theater over my head. Vibrating dancing & music til 11 @ night Hotel manager told me nothing can be done in a few days, they'll change my cabin 6 days later I was moved. Moved to a lovely cabin w/a balcony. Tv did not work. No heat at night..it cut off & I had to sleep w/robe, socks & cover myself w/my raincoat. Was told problems on the ship w/.a valve Toilet one day would not flush....& when it did, hardly any water. Not just my cabins, many others had no toilet for a day Called for maintenance..only 7 men that were working..& I had to wait.. Soap, I had 1 bar in my bathroom..tipped up front so I got stuff that I should have had to begin with. Linens stained...washcloths had brown stains. Comforter dirty..not washed..never used it...got 2 top sheets instead. Very disappointed..took this same cruise & it was wonderful....not this time...everything changed. & not for the better...Even 1 night the lobster was fabulous! A few nights later, no one at the table could chew it..very tough & dry. Read Less
Sail Date December 2017
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click