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240 Cunard Cruise Reviews

We selected this cruise to celebrate my 60th birthday and our 40th Wedding Anniversary, so it was very special and important to us. The embarkation at Southampton, despite the queues, was very well organised and slick. Our ... Read More
We selected this cruise to celebrate my 60th birthday and our 40th Wedding Anniversary, so it was very special and important to us. The embarkation at Southampton, despite the queues, was very well organised and slick. Our stateroom was not to the standard we had been accustomed to aboard other cruise ships. The room was very small and the bathroom tiny. A refurb is very much needed. The carpet was badly stained and there was masking tape all around the interconnecting door. We mentioned this to our steward who promptly removed it. Then we found out why it had been placed there - when the people in the cabin next to us opened their balcony door half a hurricane come through and a high pitch whistling noise accompanied it. Drinks on board were exceptionally expensive and the whole tipping policy has to be looked at as it clearly does not work from a service users prospective. Food was very tasty in the main restaurant but often the portions were small. Trying to obtain drinks in the restaurant was so bad that we resorted to purchasing drinks in the bars first and taking them into the restaurant with us. Everything onboard ship was geared up for the over 70s, so much so that on this transatlantic crossing of 7days we were bored. Shopping was very poor and the entertainment was awful. We have always looked forward to the shows on other cruises but these were the worst ever. The worst issue was disembarkation. Everyone is aware that American immigration is very slow and we were quite prepared for it. Despite Cunard regularly disembarking service users in New York the staff were clearly not prepared for it. We were told to vacate our rooms by 8am and to go to our particular meeting point. There they left us without communication, food or water for hours. When we did go to the restaurant to try and obtain some refreshments the staff were putting it away and quite clearly did not want us there. To add insult to injury when we disembarked the ship and went to retrieve our luggage one of our group had a suitcase stolen - and you’ve guessed it, no one wanted to know. Overall we were very disappointed with the cruise and we will not travel with Cunard again. Read Less
Sail Date August 2019
This was our first Cunard cruise, having been on more than 10 cruises with Celebrity and Princess. The Cunard cache lured us into trying them. We were impressed by the Princes grill, we liked the restaurant and private decks available to ... Read More
This was our first Cunard cruise, having been on more than 10 cruises with Celebrity and Princess. The Cunard cache lured us into trying them. We were impressed by the Princes grill, we liked the restaurant and private decks available to us.Service in these areas was very good. There was no need to reserve sunbeds which was great. We noticed that the overall condition of the Queen Elizabeth was a little worn, common areas were showing their age. Entertainment was way below our expectations and didn't really compare with the 'Cirque du Soleil" style offerings put on by Celebrity. In fact, this was the first cruise we have been on that actually repeated shows throughout the week. The stops on the cruise were generally good, especially St Petersburgh. There seemed little point in visiting Skagen, (Denmark) yet NOT visiting either Tallinn or Riga. I would suggest a substitution here. We booked private tours of St Petersburg in advance which worked really well ( recommended!) All this said, we were very disappointed by the cleanliness in our stateroom. A more detailed review is under the Cabin section below. It seemed that the workload was just too much for the cabin staff to manage when compared with other cruise lines we've been on. No excuse for Moldy tiles and blood stained towels Read Less
Sail Date August 2019
Total disappointment in the main dinning room Britannia (1) We are a party of six, setting of tables was unreasonably tight between tables. One end of our table was against a wall, waiters had to squeeze themselves to serve, particularly ... Read More
Total disappointment in the main dinning room Britannia (1) We are a party of six, setting of tables was unreasonably tight between tables. One end of our table was against a wall, waiters had to squeeze themselves to serve, particularly to the guest at the end. (2) Menu was not appealing, its quality below average standard, most food on the menu remained unchanged throughout the voyage including Gala evening, some courses portion was exceptionally tiny. can’t imagine lobster bisque tasted like clam broth, onion soup was tasteless, poached pineapple liked something just out of the can. (3) above (1 & 2) were reflected to a manageress when she approached us during dining time with a friendly smile, nothing happened. Nothing was even brought up as a courtesy when we met each other again. (4) the sommelier was slippery, in the first evening, we ordered a bottle of white wine for only 4 guests, 2 guests were acholoic free. he intentionally finished the bottle in one shot without asking, he may hope to save the work to have wine chilled, or hope to get additional orders sooner, but of course he got the first wish fulfilled but not the other. In the last evening, we ordered a “private label” red wine per his recommendation, I blamed myself didn’t check it before serving began, later on, we founf out the bottle was without a label on it. When he was questioned, the answer was “because it is a private label therefore without label” we never heard of such a ridiculous answer. (5) visited Britannia for a sit down lunch, two managers were chatting by the entrance booth when we walked in. Despite of greetings right away , they only said Hi after they ended their conversation. Service of waiters were cold, too. Needless to say, from there on, we only went to buffet lunch. (6) High tea was another disappointment which pissed us off totally. That is the reason I recorded it in deatail. It happened on the second day of voyage. 15:38 Two of us walked into the high tea ballroom, and sat down, we got no one serve us and waited for 10 minutes to get our first cup of tea. 15:48 we had our first cup of tea, finished it. It took another 12 minutes to have someone checked us out if a refill is required. 16:00 the most absurd thing happened. A waiter approached, but he was not asking whether we need anything even though two empty cups were sitting on the table explicitly. He picked up the jar of cream on our table , then offered it to the guests of the table next to us. After then, he asked ....do you need anything.......so on and so forth Catering is the primary service that interact with guest daily on board the most, one can appreciate why I put such a poor ratings Besides, below were my additional unfavourable experience on board (7) drainage in the cabin had problems, need a plumber to get it fixed after two visits (8) phone system was user unfriendly, difficult to navigate (9) movies was old and running repeatedly on different days (10) the meeting place on excursion was not printed on the coupons, thus created quite a confusions couple times. Read Less
Sail Date August 2019
Personally I have never been interested in going on a cruise but it was the choice of in laws and I ended up being dragged along. After initially booking Britannia we ended up taking advantage of a cheap upgrade offer to Queens Grill. ... Read More
Personally I have never been interested in going on a cruise but it was the choice of in laws and I ended up being dragged along. After initially booking Britannia we ended up taking advantage of a cheap upgrade offer to Queens Grill. It didn't start well at Embarkation when there was a scrum of people surrounding the doors into the hall in Southampton and no indication of where the priority booking queue was. Asking people working their didn't get us anywhere until one guy told us to go straight into the hall which meant forcing our way past the people in the main queue who were rightfully unhappy with us pushing past them where at last we saw the signs for priority booking. Given there are multiple doors into the hall surely it can't be that hard to put signs up outside as well. Though not as bad the disembarkation was also chaotic with little in the way of clear directions. First impressions of the ship were ok, some of it looked a bit tired but much of it very nice. The cabin was nice and spacious and we were glad to have upgraded. Food wise the Queens Grill was ok more of a decent chain restaurant than anything else though. Some really nice food, the beef wellington for example, alongside some pretty run of the mill stuff. The formality of the place and the dressing up got a bit wearying after a while particularly as you weren't usually eating food that lived up to it. It also led to some oddities like if you ordered a pie they brought out the pie dish and then spooned the entire contents onto your plate which took ages. Just serve it in a pie dish guys, my poor husbands cottage pie just looked a mess. Apart from that the staff were almost uniformly excellent and they were fine with us not all turning up and ordering at the same time. Went to Kings Court occasionally but it was nothing special. Entertainment wise some of the lectures were interesting but the entertainment was mostly end of a pier stuff, the planetarium pretty dull and the pub ok but quite small so you had to get to things like trivia early to get a seat. On that note the entertainment team in the pub were generally very good though the lady who liked to make the 'twist' question in the evening trivia easy really needs to learn the point of quizzes. Their didn't feel like there was much on though in general, certainly not much of any interest. I suppose mostly aimed at the elderly regulars. The gym was good though having no sauna or steam room other than having to pay in the spa is a mistake. Outside areas also ok though not that well used given the pretty average weather on most sea days. We spent a lot of time in the smoking area and got chatting to some very nice, fun people there, other than that there was little interaction on board. The casino was quite fun and they made it easy to play if you didn't have much experience, only issue was the crumbling floor so you had to watch your step the whole time. The floor is also starting to give way in the main lobby which was somewhat alarming. Stops wise Liverpool (helped by the weather) and Reykjavik were both very nice, with lots to see. We didn't go on any excursions as you can book the same trips yourself for half the price. Had a fantastic lunch at Islenski Barinn in Reykjavik. Halifax was ok but it's essentially a mid sized city with not much in the way of history to see. Corner Brook however may be the dullest place on Earth and I have no idea what they were thinking in stopping there. Overall a real disappointment, for all their talk about the glamour of the transatlantic crossing there was painfully little of that in evidence. Read Less
Sail Date July 2019
Mostly staff were friendly and polite, but not all, a couple were vert curt and rude, and seem to begrudge serving you, except in our dining room in the evenings, which was always good. I am always polite and expect the same in return. I ... Read More
Mostly staff were friendly and polite, but not all, a couple were vert curt and rude, and seem to begrudge serving you, except in our dining room in the evenings, which was always good. I am always polite and expect the same in return. I had terrible Food Poisoning after having Scrimp soup. The Medical team didn't seem interested, they just sent up some Paracetamols, which they promptly charged me for. Then whilst I was in bed recovering they wanted to send in chemical cleaners to the room. I was told that other's went down with this same Food Poisoning by someone on the ship, but Cunard are now denying this and putting it down to Novo virus. It was Food Poisoning! It took me weeks to recover. Also, my companion on the ship had a terrible reaction to the shower gel. He couldn't see out of one of his eyes and he looked like he'd been in a boxing ring for days and done 6 rounds. They couldn't have cared less about that either. Although the food made me ill the waitress at our table was delightful and the service from her and her colleague was excellent. As well as this there was an awful smell of sewage coming up through the sink in our room. The carpets were dirty in a number of places too. I don't know how they can call this 5 star? I'd been on this ship before, but it has gone down hill. Go on a cruise with another company, the Customer Services with this one are rubbish when you have a problem. Read Less
Sail Date April 2019
We are in our early 60's and fit and healthy. The Cunard line represented to us elegance, fine dining and an association with the Grand Queens of the Sea. Though there were some good points to the ship including the Common Areas, ... Read More
We are in our early 60's and fit and healthy. The Cunard line represented to us elegance, fine dining and an association with the Grand Queens of the Sea. Though there were some good points to the ship including the Common Areas, the Afternoon Tea, Library and some entertainment, the rest of the experience left a lot to be desired. We were in Cabin 6123 Starboard with balcony. We were assigned Britannia early seating. The main food options available are the Britannia Restaurant on Decks 2 and 3 and the Lido Restaurant on Deck 9 which is the main outdoor activity Deck on the ship. The Lido has very poor quality food - think Cafeteria style - with little flavour and no fresh produce, only cold storage items. The Lido restaurant itself looks like an Aged Care Facility with boring pastel shades and Ikea style furniture. The Grill bar out near the pool area again has no decor - just a plain service counter with precooked burgers and battered fish, but mainly batter, available in hamburger buns - just awful. The Britannia Restaurant is the formal dining offering where jackets for men at Dinner are mandatory and where waiters and a Sommelier in attendance. The menu changes daily but hardly any of the dishes were recognisable as chef quality. Some of the dishes were a mystery with the most ridiculous additions that did nothing for the hero of the plate - either fish, lamb or beef. What is the Head Chef thinking? We brought on board our own wine from Australia as we had the foresight to check out the wine prior to boarding. This was a good move, and though we paid $20 US for every bottle opened, at least we got to drink good wine at a reasonable cost. Our sommelier, Roberto was excellent and had a thorough knowledge of wine and his service was impeccable - thank you Roberto. All drinks are expensive on board the ship and you pay in US dollars - add to that a 15% surcharge plus gratuities every day. We did eat at The Golden Lion a few times, and the pub meals were good and at a standard of most pubs in England. The Daily Programme was nothing short of tedious and repeats of the same thing every two or three days. Think trivia challenges. The Gala Evenings (7 in 24 days) were of no consequence. We all put on our finery, went to dinner, went to the show, then came back to the Queen's room and watched a dozen or so of people on the ship who could ball room dance - there was no allowance for any type of other dancing as the floor was taken with Fox Trot, Samba etc. with couples swirling around the whole dance floor. Why have a Ball? Nothing was done to include the 90% of guests in more modern dancing or being part of a 'ball atmosphere". There was dancing in the Yacht club. However, this venue was as dead as a door on the few occasions we visited. 'Under 30's' are scheduled for 10.30 pm (the only under 30's on board are crew) and there's a disco on from mid-night. A 'Beatles' band joined the ship for the remaining 4 nights with the band playing in the Queens Room on the last night and everyone got up and danced and had a great time - the only one night throughout the duration of the 24 days. The lectures - some were interesting and others were terrible - a right royal buffeting of Princess Anne, and World War II British lectures on how the war was won (don't mention the war!) with over 350 Germans on board - goodness know how well that went down with the Germans.... The ship has apparently had an upgrade, but you were hard pressed to tell. We spent a large amount of time on the back verandah near the swimming pool and the condition of the decks, pool surrounds, and rusty areas needs to be attended to immediately. At times, the belching of the smoke from the funnels created great piles of soot deposits which spoilt our clothes and left us covered in black spots - unhealthy to be inhaling too... The windows on the ship always seemed to be dirty so if you were sitting in the Britannia looking out to sea, there were rust and salt encrusted streaks in your vision. The Tender service process was terrible. We managed to finally get ashore at the Whitsundays at quarter to twelve after having milled about in the Queens room with hundreds of people waiting to be called for the Tender. People who had booked tours that day, ended up not doing a different tour because of time constraints. The same process for every Tender port ensued and although there was some improvement in the process, the queues and delays were very frustrating. Oh, and to top it off, and notwithstanding the crew's best efforts with hand sanitisers, a flu like bug went through the ship which had people coughing incessantly. Difficult to stop once it starts. Perhaps food handling in the kitchens needs tighter control given we observed on one occasion when the kitchen doors were open one of the 'chefs' coughing into his hands then handling food without washing and sanitising his hands. Read Less
Sail Date February 2019
I'd previously been on the QE2 which was a beautiful ship that oozed class and was an amazing experience. Last year my husband mentioned he'd love to see New Zealand from a cruise ship. A short while later, after having my DNA ... Read More
I'd previously been on the QE2 which was a beautiful ship that oozed class and was an amazing experience. Last year my husband mentioned he'd love to see New Zealand from a cruise ship. A short while later, after having my DNA tested, I discovered I had an elderly cousin and his family in NZ. What a golden opportunity to do something special. Remembering the QE2 cruise, I felt we couldn't do better than to travel with Cunard again. What a terrible mistake I made. Every morning I woke up with swollen neck glands and was sea sick for most of the 12 day journey. I haven't been sea sick for years and as soon as I disembarked the symptoms disappeared. Next problem was when I turned up at the Concierge desk in the Britannia dining room to enquire about the table we would be seated at (4 of us). Concierge lambasted me for not letting him know 2 days earlier! I had made the arrangements directly with Cunard months earlier getting a TWID code and doing everything required. Next problem occurred when my cousin booked a tour and the guide didn't turn up. Several guests were left stranded and in the ensuing chaos my cousin's wife fell and cut open her chin requiring stitches (which the Ship's Doctor carried out well). I had finished my part of the cruise by this time but was not surprised at the shonky treatment they had from other Cunard staff. Oh, forgot to mention that on the two occasions I had to use the Concierge desk, I waited patiently in line for some time and on both occasions, just as it was my turn to be served, a young female in a pink dress, butted in and the Concierge who obviously knew her, and greeted her as Miss _____, attended to her first. It appeared she was acting on behalf of a group of 'special' passengers. Next was the food. I couldn't count how many times we tried to get something to eat and were told that we were too late! Here's an example. We arrived at the Lido dining room before 4:00pm and were told afternoon tea had finished and there was not so much as a biscuit available to have with a cup of tea. And that reminds me, Don't think you'll get served a cuppa with your breakfast. One dining room staff member walks up and down with a pot of tea in one hand and a pot of coffee in the other. Trying to catch his eye is nigh on impossible. The person who cleans the tables on the other hand is standing around with a cloth and tray in his hand doing nothing. We dined with many passengers during the cruise and couldn't believe how many passengers had complaints. People complained to us unsolicited, about everything from the food, to the miserable faces most of the staff had, to the lack of anything 'classy' about the whole experience. And lastly, a few days before our much anticipated voyage, we received a phone call from Cunard asking if we would change cabins. I said "No" but felt guilty in case the other passengers had a special need. However, I was offered $500 spending money (each) to change from my carefully selected balcony room which we paid $8,000 for to a cabin with a window, not a balcony. Which was just too big an ask for such small compensation. Then, on board we had at our dinner table a couple who proudly told us about their getting a phone call (they didn't know we'd had one too) and they were crowing about how they received one full fare refunded ($3,700) plus $500 to change from their balcony cabin on a high deck to a similar one but with a bigger balcony on a lower deck! Hearing that after my Concierge desk debacle left me totally bewildered. Please excuse the long review, I usually write much shorter reviews so this is unusual but then I've never written a review before where I've had so much to complain about. Usually I'll only write something if I can be mostly positive. This is a first. Read Less
Sail Date February 2019
Two years ago, my friend and I arranged a 'cake decorating cruise' with Princess cruises which was successful in every way. (We held cake decorating demonstrations on board on the 'at sea' days) For these ... Read More
Two years ago, my friend and I arranged a 'cake decorating cruise' with Princess cruises which was successful in every way. (We held cake decorating demonstrations on board on the 'at sea' days) For these demonstrations, we were allocated a dining room and appointed times, in both the morning and afternoon, and it worked perfectly. We decided to arrange another and did so with Cunard who I had always held in the highest regard, It was a 7 day cruise Melbourne, Kangaroo Island, Adelaide, Hobart, Melbourne. Unfortunately, Cunard's Administration is an absolute disgrace and requires urgent investigation. Two years of planning on our part was spoiled by Cunard's inability to honour pre-arranged and confirmed committments and their 'don't care' attitude. This was embarrassing to me, disappointing to the people in my group and very damaging to the Cunard name. An important aspect of our cruise was the 'goodie bags' we had packed for each person in our group. These were to be delivered to each cabin, on the first night, whilst the passengers were at dinner. Apart from being a 'nice surprise' and a happy start to the cruise, these bags also contained all the necessary information required for a 9am start the next morning. ALTHOUGH THIS WAS PRE ARRANGED AND ASSURANCES GIVEN, THE BAGS WERE NOT DELIVERED AS ARRANGED. This was a major problem. By the time we discovered this, as it was too late to ring cabins or knock on cabin doors, we slipped hand written notes under each door to advise of the starting time and location for the next morning. This was very late at night. Whilst we were running from deck to deck doing this, we discovered our bags finally being delivered but being hung on the outside cabin handles, leaving them susceptible to theft. The bulk of our bags we found left unguarded near the reception area. This was a terrible start to our cruise, reflected badly on us, and no explanation or apology (although requested) was given. Once on board, our pre arranged 'Welcome Cocktail Party' was cancelled and we were asked to select another date. We obliged and chose the last night of the cruise - it was to be a 'Farewell Cocktail Party'. Cunard printed the invitations - inviting our guests to a 'Welcome Cocktail Party' - on the last night! The platters of food that had been pre arranged, also did not eventuate. Again, no explanation given. I have written to Cunard outling our experiences in detail but have not yet received a reply. Apart from the problems we had ON the cruise, I was amazed by, pre-cruise, their inability to treat all passengers as individuals. For example, baggage labels printed with one name only. Why not leave blank and allow people to insert their own name? One booklet per cabin with both names printed on the front cover. Beautifully presented, but one copy only for two passengers. Do they not see the obvious problems with this practice? Fortunately, our travel agent had the foresight to arrange an extra copy for our passengers thereby avoiding any conflict in this regard. Post cruise - I am insulted that again, some passengers receive the opportunity to complete an on line questionairre whilst others do not. Dining arrangements - despite table arrangements being given, this too was ignored. I was disappointed that our group of 43 were not seated in close proximity for dining and that the table seating arrangements I had requested were changed. Unfortunately, this resulted in some ill feeling between some of our guests. Cunard should allow groups to organise their own table seatings This is such an important aspect for a successful cruise. On a positive note, the food was excellent as were our waiting staff. I appreciated too, the Maitre D coming to the table regularly to ensure all was well with us. The High Tea too, was excellent as expected and did not disappoint. I also enjoyed having breakfast in the dining room. The menu was extensive and the waiting staff very efficient. They were very obliging on the occasions that they knew I did not have much time to linger and ensured I was served without any delay. Our cabin was very comfortable and another positive aspect is that Room Service of meals is available with no extra charge. However, having paid a high price for a balcony it is very inappropriate to expect access to it to paint the railings. This happened and rendered the balcony unusable for a day and no compensation was offered. Having said the above, I did enjoy the ship and the cruise. Had the Administration not let us down, I would be rating the cruise very highly. On a positive note, I liked the entertainment and, in particular, the ballroom dancing each evening. They have dance instructors, both male and female, who are very happy to teach if requested or just partner people who like to dance. For those who prefer to watch and simply enjoy the atmosphere, there are ample tables and chairs placed around the dance floor. The waiting staff, too, were excellent. Following the ballroom dancing, there was a change of pace with an excellent band who included a tribute to ABBA. That was a fantastic night, a highlight, which saw many non dancers even taking part. We then enjoyed the Commodore Club at the end of each night - a relaxing end to the day. great atmosphere and appropriate music. I liked the English theme throughout the ship and enjoyed time in the English pub. There was a lot to do whilst on board and, as is usual practice, the newsletter outlining the day's activities, was delivered to each cabin the night before. Unfortunately, I did not have time during the cruise to enjoy all the amenities and activities that the ship offered. Despite my disappointment with their administration as outlined above, I WILL travel on the Queen Elizabeth again BUT I will never trust Cunard with any special event that I may organise. I will travel strictly as a passenger only. Read Less
Sail Date February 2019
This was a short cruise for a fortieth birthday Melbourne-Kangaroo Island-Adelaide. We have cruised on QM2 previously and enjoyed it very much but this cruise was decidedly ordinary. I must say the ship is nice and the food is good quality ... Read More
This was a short cruise for a fortieth birthday Melbourne-Kangaroo Island-Adelaide. We have cruised on QM2 previously and enjoyed it very much but this cruise was decidedly ordinary. I must say the ship is nice and the food is good quality but caters to a older crowd in taste and variety. We dined at Verandah twice and it was excellent, particularly the service, as this is where we met the happiest crew. BUT the vibe on this ship was lacklustre. It was brought down by the elderly crowd who were not particularly cheerful about being on holiday on a luxurious liner. This rubs off on the crew many of whom were very obviously not loving their jobs. Our room steward was well.. awful.. rude..a rough cleaner and made you feel like an inconvenience. We have cruised 6 times previously and i've never come across anyone like that before. Cunard have a real problem with atmosphere and try to be high end but fail on substance and execution. If you're under seventy you'll probably feel out of place like we did. We spoke to some people a few decades older than us who said it was like a floating rest-home with all the people nodding off everywhere. I told them we'd had a great time on QM2 but that was part of an international voyage and there were lots of interesting people of all ages. I'd hope the international voyages would be much better. Another lowlight was missing the Kangaroo Island port call because of 'high seas'. I'm sure the physical condition of the bulk of the passengers would have been on the Captains mind when she was considering the swells the tenders would have been bobbing around in. The usual SeaLink ferries to the island were not cancelled as the announcement had claimed. Overall it was just OK. The art collection and decor lifted the mood out of the doldrums and we did manage to make a good time for ourselves but that mixture of fun, excitement, relaxation and enjoyment we’ve experienced on every other cruise wasn't there. Unlike every other ship we've been on we were ready to get off. Read Less
Sail Date February 2019
We cruised recently on the Queen Mary 2 from Dubai to Hong Kong Queen Mary 2 is a transatlantic ocean liner. She is the largest ocean liner ever built, having served as the flagship of the Cunard Line since succeeding the Queen ... Read More
We cruised recently on the Queen Mary 2 from Dubai to Hong Kong Queen Mary 2 is a transatlantic ocean liner. She is the largest ocean liner ever built, having served as the flagship of the Cunard Line since succeeding the Queen Elizabeth 2 in 2004. As of 2019, Queen Mary 2 is the only passenger ship operating as an ocean liner. A key point is that the Queen Mary as a liner travels the trans-Atlantic route for the majority of the year, Southampton to New York, but also does an annual World voyage as a cruise ship. Our cruise was part of that annual voyage from Southampton to Japan and back. The public areas are very opulent and there are many inside options for activities and eating areas. However, being a liner there are not many outside eating areas, and the poolside seating is limited and in the evening non-existent. As we travelled through tropical countries it would have been good to be able to savour the balmy evenings on sea days and after leaving port. We particularly enjoyed the Planetarium sessions and the guest lecture series. Craft sessions, Zumba, chair aerobics and line dancing were also available on the frequent sea days. We were in a cabin on deck 5 and found the décor and fittings tired; with the carpet needing a good clean and the cracked tiles in the bathroom replaced. It is obvious that the British class system is very alive and well on QM2. There were several deck areas and restaurants on the ship that were out of bounds for the majority of the passengers. Areas that didn’t seem to have much patronage despite covering significant areas of the ship. The entertainment changes frequently with speakers, comedians and other entertainers either joining or leaving the ship at many ports. The entertainment from Dubai to Singapore was excellent, but from then on it was mediocre for some reason. The size and draught of the QM2 meant that may times we couldn’t dock at the cruise ship terminal and ended up at a working port. These ports were often a distance from the nearest town. For instance Doha, we docked about a 50 minute drive from the town, similarly in Chan May which was about 45 minutes from the town. Because these were working ports, we needed to shuttle to the port gate to meet our tour, designated taxis were sometimes allowed on the port but charged to get to the gate. Several of these ports seemed to be maiden visits and much was made of the ceremonies that took place. But as a passenger, it used up valuable shore time travelling to the nearest point of interest and they were unattractive, messy places. The major disappointment with Cunard and QM2 is that they will not tender wheelchair passengers. We have tendered safely many times with other cruise lines, but with Cunard wheelchair passengers have to step over a 45cm gap unassisted to be able to tender. I observed a lift to the tender platform and there are wheelchair accessible ramps into the tender, and a space where wheelchairs could be parked. But wheelchair passengers are discriminated against and denied going ashore at tender ports. My observations were that many of the elderly walking passengers were more unsteady on their feet and more likely to fall while transferring. Whereas, a wheelchair passenger is safe in their wheelchair and can be easily wheeled onto the tender. Subsequently we will never travel with Cunard again. There were no shore excursions that could be undertaken with a wheelchair. The only offering was a vehicle at a huge cost in several of the ports where we could follow a tour and maybe gain access to the attraction. Therefore, we organised our own shore excursions but trying to get times of arrival and departure at all the ports proved to be a mission. I achieved it finally only by contacting Cunard via their Facebook page. But finding out which part of the port, which berth or gate proved impossible. Thankfully the tour guides we employed were able to use their initiative and local knowledge to find us. But in many cases they were not allowed onto the ports. So where we had organised a wheelchair accessible taxi we had to carry my husband into a taxi to get to the port gate and then lift him out of the taxi. Not a pleasant experience for everyone, in high temperatures and humidity. Finally in Singapore, one wheelchair accessible taxi was provided in the rotation to transport wheelchair passengers to the Marina district. On the way back to the ship we were thankfully provided with a wheelchair accessible bus and loaded in three wheelchairs for the trip back to the ship. In summary I think QM2 should stick to trans-Atlantic crossings and leave cruises to designated cruise ships that are designed for cruising. If you are in a wheelchair definitely don’t cruise with Cunard. Read Less
Sail Date January 2019
Ship was top notch but passenger atmosphere was lacking. Cruise dedicated to older seniors and ship was more like a retirement village with the entertainment to suit this demographic. Definitely not suited to a single traveler even though ... Read More
Ship was top notch but passenger atmosphere was lacking. Cruise dedicated to older seniors and ship was more like a retirement village with the entertainment to suit this demographic. Definitely not suited to a single traveler even though I am older. Things did improve when Australians embarked in Fremantle. I did not eat at the Brittanica Restaurant because I prefer to eat when I feel like it and not be constrained by set timing. Food at the Lido was was below par and a table very difficult to find. If I waited until the show was on, it was less crowded but the food was limited and very dry. My cabin was excellent, very roomy and clean and the tea and coffee making facilities were really appreciated. All staff on the ship were courteous and helpful. The shuttle buses in the ports were also appreciated. I spent most of my time in the cabin because activities were couples orientated so I did watch a lot of television with the shows being constantly repeated. Cruise did not live up to the cost and hype. Read Less
Sail Date January 2019
If you have a Disability like me with wearing an Air-Cast Boot and partly blind with a cane the staff won't help you and not even at the terminal in Brooklyn, NY. This was for embarkation and I was alone traveling. The cabin was ... Read More
If you have a Disability like me with wearing an Air-Cast Boot and partly blind with a cane the staff won't help you and not even at the terminal in Brooklyn, NY. This was for embarkation and I was alone traveling. The cabin was very nice and the Cabin boy I had was wonderful. He made sure everything was well stocked. The Britannia Restaurant is very nice and my dinner companiens are wonderful and glad they sat with me at the table. I each gave them a box of Fudge to say Thank You. However QM2 knew I was a vegan and they did not bother to get products for me. The Chef did not even know what yams are.! Makes you wonder.? Staff in the Britannia very stuffy as they did not want to smile most of the time. The Entertainment was fantastic and the Dancers amazing. Went to afternoon Tea and they served products with Nuts in and had an allergic reaction and medical and staff did not care and took me 2 days to recover. One day I asked for toast and on the side I had mold on. Service from the staff very Rude and talked about guests behind your back in own language that I can understand. No Ports of shore as went right to Southampton from Brooklyn, NY As for Disembarkation was the same problem as staff did not care if you have a Disability. After I got off my bags went on the floor and yes I cried. The security in Southampton are wonderful and they helped me since QM2 staff could not care. In my opinion I would never go back on the QM2 due to the problems and staff. Read Less
Sail Date December 2018
Whilst this was a short cruise to Belgium I do wonder if Cunard are even bothered about missed opportunities with "new to the brand" cruisers. We are 'suite' cruisers 2-3 times a year and in our 40's, surely a ... Read More
Whilst this was a short cruise to Belgium I do wonder if Cunard are even bothered about missed opportunities with "new to the brand" cruisers. We are 'suite' cruisers 2-3 times a year and in our 40's, surely a demographic the company might be keen to impress for our future cruise dollars? As Queens Grill guests we were allowed to the front of the line but very little else to impress or separate the significant amount of money the short break cost. The embarkation was easy but again a very lackluster nod of a few heads as we boarded, nobody directing any joiners or nobody/nothing with a genuine welcome. The stateroom was beautifully presented, well equipped and meticulously maintained. The 'butler' team were nearby and thankfully gave us a genuine welcome that we've come to expect. The ship was well presented, immaculate and beautiful to explore. She has just returned from a refresh/refit with new carpets and new fixtures and fittings. The food & service I n the Q Grill was excellent and it was wonderful to see quite how much effort everybody made with their dress in the evenings. The tables for 2 were VERY close together. Thankfully we are a sociable couple happy to chat, but if you wanted private conversation or to be left alone you would have struggled. The Entertainment Director was no where to be seen, nor his/her team. Heard or seen no where. With an opportunity to impress they failed miserably. A lame 60's wedding/tribute band on the main theatre for the 1st night? Awful. Surely this is a great opportunity to really showcase Cunard at its best?! Thankfully the second night the cast were able to impress with a new production show which showcased a beautiful theatre, a pleasant story and a talented young cast working very hard. I can only hope that a longer cruise might trigger a better more comprehensive welcome, entertainment selection and genuine appreciation of our custom? Sadly Cunard won't see us return any time soon. A shame as we wanted to enjoy a lot more. We've been back for 2 days and still no post-cruise survey to complete, do they even care? Clearly not. Shop wisely people! Read Less
Sail Date November 2018
Just a little history ,this was our 41st Cruise and our 3 rd on The QM2 , we've cruised all the major Cruise lines ,from inside cabins to Owners suites ,So we pretty much know what to expect . We choose this cruise because it seemed ... Read More
Just a little history ,this was our 41st Cruise and our 3 rd on The QM2 , we've cruised all the major Cruise lines ,from inside cabins to Owners suites ,So we pretty much know what to expect . We choose this cruise because it seemed like a good value and according to all the printed material we viewed online ,they were staying to 10 PM on 2 of our favorite Islands , St Maarten and Barbados . [ see attached pics] At the time In May when we decided to book on Cunard we already had a Cruise booked at the same time [RCCL Anthem] so we had to pay 200.00 to re-book the RCCL cruise to a later date and booked on the QM2 . All went fairly smooth as we live on long Island ,and had car service to the Pier . Embarkation was a little slow ,But we were on the ship within one hour . The ship itself is a very elegant, But showing wear in both the staterooms and common area's ,Like in many places there are "soft spots " in the floor ,where you step down and get the feeling that the Carpet is all thats supporting you ,some were actually marked with cones . The Good Here's some of the good, Nice Gym ,no problem with crowding ,excellent Library , The Kings Court was OK for breakfast ,good omelets, breads etc. Stateroom was adequate ,by no means spacious ,with enough storage for a 13 day cruise . My wife seemed to enjoy the Puzzles that were available on deck 2 forward ,she and a group of people she met onboard spent hours on these 1000 piece puzzles, [ I have no interest in this] My sea days started with a visit to the gym , which was never really crowded, I guess because a good portion of the passengers were in there 70 and 80s , then head up to the Buffet for breakfast , Had my omelet chef trained how I like my omelet by the second day , He was good as I'm picky about any oil in my omelet, I spent at lease 2 hours a day in the casino at the black jack table ,the first night one of my table mates hit it big ,had 5.00 chip on the Lucky Ladies , he was dealt 2 queen of hearts and the dealer had black-jack payoff ,I believe he walked away with 6,250.00 nice on a 5.00 bet , first time I ever saw that in my 10 years of playing blackjack The Bad After a few visits to, the Kings Court for lunch which was always crowded, the lunch selection were only OK limited sandwiches, Sushi was available on certain days and was fresh . Tried dinner [to avoid formal nights] a couple of times and it was not good , seems like they put the better quality cuts out first , but if you show up at 7.30-8.00 it's gone and what was left was either over cooked or Luke warm at best , I decided to rename the Kings Court the Canine Court ,as most of the food I tried was only suitable for a Canine , Instead of thinking what can I choose today ,it turned into what can I possibly stand to try today , most choices were either cold or overcooked . We expected the Britannia Restaurant to be much better ,but we soon found out that it's not much better than the Buffet, although the service was good the waiters tried there best to satisfy us ,but you can't blame the waiter if the steak is tough or the fist is cooked to death , . . Our last QM2 cruise was in 2010 and it was excellent ,overall both service and food has declined considerably since 2010 Our room Horrible pillows , use a Duvet instead of a top sheet , How to cook in the Caribbean, this might be OK for an Alaska Cruise ,but not for the Caribbean .Even with the room temp all the way cold its still way to hot . No interactive TV system ,But did have a nice flat screen TV Overall it appears Cunard is trying to Cut Costs and relying on its past reputation ,to target 1st time cruisers ,that don't have any history to compare more modern newer ships . The Deceptive On about the 3rd sea day we went to the Pursers office to check times in Port as they claimed to have changed the Itinerary , This is when we found out that they were not staying to 10.00 pm in either St Maarten or Barbados , we were told that they never stay past 5.30 and that our travel agent had printed the wrong times . Very Unhappy ,we talked to about 6 other couples that had viewed the same info from different travel agency's, one couple offered to let us make copy's of the Itinerary they had with them ,we brought that to the pursers office ,but they claimed it didn't have enough info . the next day were in St Thomas ,we called out travel agent and had them email a copy of the Itinerary to the ship. Sure enough St Maarten and Barbados were listed as staying to 10.00 PM . They claimed they had to contact Corporate office , a few days later we were contacted by the person in charge of the Pursers claiming that even though we proved them wrong they had the option of changing ports and times at there digression. I kind of expected this ,but they offered to write a letter stating that the itinerary was changed and we might get some compensation from our trip insurance . Right Good luck with that . I feel like we got scammed , these are tricks that you might expect from a used car dealer ,not a claimed 5 star cruise line . We paid for 10 extra hrs as advertised [ bait] and than got zero with no compensation [switch] I would have been satisfied for the 200.00 it cost us to change cruises . I Can't recommend this cruise or ship when they pull stunts like this ,avoid them, even if this was listed by mistake ,they should have offered a retraction ,before we made the final payment ,Not while we had started out cruise. We won't set foot on this ship ever again . Read Less
Sail Date November 2018
Having cruised well over 15 times as a couple (and Cunard Carnival cruises) let's start by saying that the pursers office had a very negative attitude, both in person and on the phone. The cost of drinks is extortionate I.e. a bottle ... Read More
Having cruised well over 15 times as a couple (and Cunard Carnival cruises) let's start by saying that the pursers office had a very negative attitude, both in person and on the phone. The cost of drinks is extortionate I.e. a bottle of wine £5-6 uk over £40 on the ship plus 15 percent. Cost to us well over £350. The food is adequate at best the fish clearly cooked in a toaster. The speciality restaurant - we ordered fruits de mer not frozen de mer. Tasteless and watery. Their disembarkation procedure is manic. Whatever time it states you can get off is irrelevant. Ours was priority one as they allow the corridors to get chock a block with people and do not control it. Very dangerous. When going through security they do not even check the time you are supposed to get off. A free for all. We shall never go with this so called British company again . There is another American cruise company who do it better. Humbly disillusioned. Read Less
Sail Date November 2018
I went on this ship with my grandmother as she loves cruising. First impressions were good. The cabin was nice and the food was good. I enjoyed the stops at Barcelona and Gibraltar. Time on the ship however was where it slipped. ... Read More
I went on this ship with my grandmother as she loves cruising. First impressions were good. The cabin was nice and the food was good. I enjoyed the stops at Barcelona and Gibraltar. Time on the ship however was where it slipped. There was barely any activities or anything to do on the ship. The entertainment wasn't worth watching. This made days at sea unbearable. We spent most of the time sitting around in our cabin or the lounges. Worse of all there was a banging noise somewhere near our cabin (we had a window cabin). We went to complain and offered a new cabin, inside. We chose to stay where we were. We were also offered a refund in cruise credit but there was nothing worth spending it on. My Grandmother has since complained again and has been partially refunded some of the cruise. I will give it a generous 2 for food and cleanliness but I couldn't go on a Cunard ship again. It's clearly aimed for senior people (but even my Grandmother who is 75 couldn't stand it) and I couldn't recommend for first time cruisers. Will stick with Royal Carribbean in future. Read Less
Sail Date October 2018
I was SO bored. I don't fly so this was my only way of getting back from the US but it was deathly dull. The only good thing was how well it copes with rough seas - you would hardly know we were in a storm but it was just so dull, ... Read More
I was SO bored. I don't fly so this was my only way of getting back from the US but it was deathly dull. The only good thing was how well it copes with rough seas - you would hardly know we were in a storm but it was just so dull, dull, dull. The foreign TV channels were showing blockbuster movies but the English film channel was showing deathly dull art house movies. The lectures were really uninspiring and there is very little to do on the ship unless you're into knitting. The spa is OK but crazily expensive. The internet is a joke. The most expensive I've every experienced on a ship and it kept cutting out and then you can't log out and you're paying a lot of money for nothing. The food is OK but monotonous. It was very, very hard to get served as a single woman. I've found this on ships. I think they are either waiting for your "husband" to join you or they assume you're a nurse travelling with one of the geriatric passengers. I'd watch the waiting staff in Kings Court go round the tables asking if anyone wanted tea or coffee or to order wine, but they always missed out my table and I'd have to get up and go and actually stop one if I wanted to try and order something and then it would take SO long to come that I would have finished eating before it arrived. They destroyed my luggage. I'd been travelling for three months with no problem. It looked like they'd taken a sledge hammer to it. It's such a shame as I'd like to go back to the US but I'll need to find another way to get there as I wouldn't go back on the QM2 if you paid me to go. I think people have found that it is cheaper to hang out on the ship than it is to live in an old people's home. The ship is obviously tailoring the experience for this clientele. Read Less
Sail Date October 2018
As experienced travelers, my retired friend and I looked forward to exploring the ports of call along Canada's maritime coast and the St. Lawrence River as described on Cunard's website. Unfortunately, the poor customer care ... Read More
As experienced travelers, my retired friend and I looked forward to exploring the ports of call along Canada's maritime coast and the St. Lawrence River as described on Cunard's website. Unfortunately, the poor customer care which started with a 5 hour delay boarding the ship, continued throughout the cruise, even past disembarking. The customer care generally provided on other cruise lines was missing on this ship; for example, the extremely limited opportunities for entertainment included only one film in the movie theatre for the entire cruise. I'm going to say that selecting "Atomic Blonde" for a primarily senior audience was in poor taste. We also missed little things, like cushions for the deck chairs, having dirty dishes removed from our cabin, and actually having interesting tours on the brief shore excursions. However, the most distressing lack of customer service came immediately after I disembarked in Quebec City. I reached into the pocket of my backpack for my work cell phone and discovered it missing. I realized it must have fallen out of my pack when it tipped just before I left the ship. I knew exactly where the phone was. I asked to go back on the ship to get the phone. No - it was against security protocool. Could someone take me to get my phone? No. Could someone on the ship get the phone and bring it to me. No. I was told that I would have to wait until someone found the phone and turned it into Lost and Found. Really? I knew exactly where it was. The terminal security officer took my name and room number; she said it was all Cunard needed to reach me about the loss. However, within the next couple of days, when I contacted Cunard's Lost and Found department, I was told that I had also needed to make a lost and found claim. I filed the form. I then requested that the investigation be forwarded to Guest Relations when it appeared to me, that nothing was happening. I've now been told that I will have to wait up to 28 days for an answer. No work phone. No help from Cunard. Never going to travel with them again. Read Less
Sail Date September 2018
Two cruises back to back were chosen for the itinerary and no other line seemed to cover the majority of our bucket list in the Baltic and Norway Fjords. The cruise did meet our itinerary expectations and the weather was on the whole very ... Read More
Two cruises back to back were chosen for the itinerary and no other line seemed to cover the majority of our bucket list in the Baltic and Norway Fjords. The cruise did meet our itinerary expectations and the weather was on the whole very conducive to touring each area. The ship was as we expected and sadly no better than we expected. Cunard has a strong positive and that is the staff on board Queen Victoria. The staff focus on customer service has definitely improved since our Queen Elizabeth 35 days last year. Without the wonderful staff the Cunard experience would be unbearable. The food reminded many of school dinners. So that means stoggy and greasy and bland. The menu was only a 2 week cycle. So for our second cruise we knew exactly what was on each night. Last year on Elizabeth the menu was more interesting and tasty and the cycle was much greater. The on board evening entertainment was more suited to the local bowlo. The cruise director spent the majority of her time chatting to her family who happened to be on board. Daytime activities were fine if you are in to Bingo. Might as well have been a Resident in a Nursing Home. Definitely not to a standard that one expected from Cunard. Room service menu was disgraceful and now there is a charge if you want a steak or a cheese platter. Room service food was totally unacceptable. Would we suffer another Cunard cruise ...... no way,not even if a good itinerary. Not good value. Not enjoyable and not to be repeated. Read Less
Sail Date August 2018
This is the first time we (a group of 20 seniors) cruised on one of the "Queen" ships and after hearing our friend's positive ratings on the Queen Mary, we were really looking forward to some good times on the QE. The ... Read More
This is the first time we (a group of 20 seniors) cruised on one of the "Queen" ships and after hearing our friend's positive ratings on the Queen Mary, we were really looking forward to some good times on the QE. The embarkation process was swift and efficient. The staff was friendly and informative. So a good start to the cruise. When we reached our cabin, the room steward dropped by and introduced himself and asked if there's any special service needed. He seemed jolly and not overworked. Another good sign on this ship. Unfortunately, dining is where the horror began. Since a dinner jacket was required in the dining room every evening for men, we thought the service should be top notch, bordering snobbish. Unfortunately we received the snobbish part but did not receive the service. Most of the waiting staff (both waiters and assistants) did not appear happy to work on the ship (no smile) and could not even fulfill the basic minimum waiting service: For example: I entered the dining room a few minutes late, and the others at my table already received their menus, so my friend who sat closest to the waiter asked for a menu for me and the waiter promptly said: "He can share one"! He wasn't joking so I shared a menu with my wife! At another time, my wife and I wanted to try an entree on the menu and asked if the waiter could bring out an extra entree for us to try and his response was: "I don't know! I'll try!" (with an intolerant, annoyed tone of voice). On any Princess ship, the waiter would ask what other dishes would you like to try. A third of many more examples: During one of our sit down lunches in the same dining room but different waiters, my friend ordered a certain appetizer on the menu which he did not get and we were being served the entree already. When my friend inquired about the appetizer, the waiter said it was never ordered. And when we told the waiter we heard our friend ordering the appetizer, the waiter went and retrieved the carbon copy of his order book and showed it to my friend that it was not written down! (Implying that it was not his fault but my friend's)! Any Princess waiter would've apologized and immediately go to the kitchen to get the appetizer. But not on this ship. The buffet waiting staff was no better, standing around conversing with each other rather than monitoring the diner's needs. Example: We found a table where the diners had just left so we signaled for a waiter to clear and clean the table for us. He cleared the table and walked away and never return to clean and wipe it. We had to flag down another waiter to do the cleaning work. One last example (believe me, there were many more) had to do with the Afternoon Tea waiting staff. One waiter carrying a tray of assorted sandwiches came to our table. He rapidly introduced the assortment. When one of my friends tried to clarify the type of sandwich on the tray by asking the waiter to repeat the selections, he was met with an annoyed look and no reply from the waiter. In summary, our dining experience was just unbelievably poor on this ship! Fortunately, the entertainment and dancing activities on this ship are very good. This ship contains the largest ballroom dance floor of all the ships I've been on and I was informed that all the "Queen" ships share this feature. So if you're a ballroom dancer and like to dance away every evening, this is the ship to be on. The ship's entertainment staff puts on excellent shows and most of the guest performers also put on very good shows. One more incident (unfortunately another negative one) involved the purser staff. We were trying to arrange for assistance for an elderly couple in our group as a walk-off due to our early afternoon flight out of London. When I inquired about obtaining help from the purser's counter, I was told that all walk-off passengers must carry their own luggage. When I informed her that I understand the policy but if any passenger absolutely needed help, could the ship provide such help? And that this elderly couple is willing to pay for the needed assistance. Once again, she said with all walk-offs, passengers must carry their own luggage off the ship. When I said, I understand the walk-off policy but if any of the passenger really need assistance and is willing to pay for this help, could the ship help them. She retorted by saying: "I told you twice THAT ALL WALK-OFF PASSENGERS MUST CARRY THEIR OWN LUGGAGE"! Wow, thank you and good bye! Fortunately, there were other avenues that we checked and was able to get the need assistance for the elderly couple to carry the luggage to shore. In summary, all in all I like the ship because our group likes to ballroom dance. But sadly, a most important part of this or any cruise was greatly missing: GOOD SERVICE. All cruisers know that out of all the cruise staff, you're going to be interacting with the dining room staff the most and unfortunately, this is the department that failed to meet expectations... Read Less
Sail Date August 2018
I had been on QM2 before in 2004 for her maiden Caribbean trip, 18 years ago and remember the experience as exciting (especially sail-away with a band playing us away on the quayside and free bubbly!), delightful and sophisticated. Maybe ... Read More
I had been on QM2 before in 2004 for her maiden Caribbean trip, 18 years ago and remember the experience as exciting (especially sail-away with a band playing us away on the quayside and free bubbly!), delightful and sophisticated. Maybe it's because I am older now and have become more demanding as regards to the finer things of a civilised existence that I found the recent crossing to New York quite depressing. Embarkation was delayed due to computer problems, the red carpets were rolled up and we finally reached our twin porthole 'stateroom'/cabin an hour late. Have the shower cubicles always been that small and unpleasantly plastic with a plastic curtain which did not quite hang to the floor? And I am sure the complimentary toiletries were for two people previously and of a higher quality. The ship may have been re-mastered but why so gloomily in places? Just like last time it took us quite a few days to get our bearings from Deck 6 Stairway A at the front of the ship to Deck 2/3 Stairway C where most of the important things were located. I walked barefoot, carrying my high heels to the Britannia restaurant. The two waiters were lovely, the sommelier supercilious when I ordered a medium-priced $60 bottle of wine and made it last three evenings. The food was excellent. However, the starters had turned into appetisers or amuse- bouches, the mains into slightly larger starters, artistically decorated with one French bean or two spears of asparagus. The puddings were small, the 'petit fours' apologetic along the lines of marshmallows, cloying chocolate truffles and crystallised ginger. Just as well we went to King's Court for breakfast and at lunchtime to choose our own food from a vast selection of very good international cuisine. It was not always easy to find a place for 3 friends to sit down as it was crowded all the time. I can't comment on the entertainment in the evening as we had the second sitting and did not feel like staying up. Anyway I do not like shows with singing and dancing and a lot of whooping and whistling, but that was my choice. The classical concerts during the day were excellent as were the lectures by a neurosurgeon, a little bit different and thought-provoking. The high-end shops were obviously overpriced in these days of internet shopping around and the market stalls in the Grand Lobby sold tacky stuff from the Far East to which any self-respecting person would give a wide berth. (Excuse pun!) Overall impression? The once so elegant QM2 now appears downmarket, overcrowded, serving expensive alcoholic drinks mainly consisting of ice cubes, eager to make money/profit at every opportunity. No such thing as a free lunch as you would have paid dearly for it initially. One consolation: With all that walking along endless corridors to get anywhere, I did not put on weight despite eating all the fattening things I would not normally have at home. The three added on days in New York were soul-destroying, boiling hot and humid, stinking, a cacophony of noise and a relentless tide of humanity. But that's another story. Never again....... Read Less
Sail Date July 2018
Demograph - Both my partner and I are in our mid 50's and consider ourselves fit and independent people - we enjoy life and socialising but are definitely not "in your face" people. We are happy and comfortable to mix with ... Read More
Demograph - Both my partner and I are in our mid 50's and consider ourselves fit and independent people - we enjoy life and socialising but are definitely not "in your face" people. We are happy and comfortable to mix with people of all ages but I have to say that our cruise from NY to Southampton felt like we were in a floating retirement home for a bigoted older generation that still believe that Britain rules an Empire (the British contingent) and the middle aged and older generation Americans also seem to adopt a similar attitude. One got the impression that they were retired CEO's or something like that and if you weren't the same then you weren't anything at all ! I think I'm trying to say that there is a definite "elitist" class system on board - promoted by both Cunard and those people I refer to. In my opinion Cunard need to review their demograph carefully because that which I refer to is a naturally dying breed and those of us now in our 50's and 60's - who are going to be the new demograph in the coming years are not prepared to put up with the outdated and bigoted attitudes of those that currently fill the Cunard ships. Ship layout - Confusing to say the least. The spaces within the ship do not flow - you even find yourself having to walk through the dining area (Britannia Room) to get to other spaces on the opposite end of the dining room (Queens Room and G32 for example) - unless you take the lift up and walk over and down the other side. People were wandering through the Verandah restaurant to get to the Terrace Bar and pool area - albiet during the daytime this was - I should state in fairness that we didn't see this happening during the evening as staff had put up a notice asking for people to use the other side of the ship to access the Terrace Bar and pool. Try and find ConneXions up in the forward section of the ship, or the entrance to the Illuminations room - I believe this could have been part of the ships entertainment programme as you could have spent most of the Atlantic crossing wandering around trying to find them. The medical office should you wish to attend it is on deck 1 but they didn't mark where the morgue was - you might find more life there ! Who was commissioned to paint the pictures (art) hung on the walls in the Kings Court and other various public spaces around the ship. It was diabolical - I'll bet it cost Cunard a pretty penny for that lot - someone saw them coming and all I can say to them is "well done" you pulled that one off extremely well. I didn't see one piece of captivating art around the ship - everything just dated and more at home in a retirement home for the aged. Even the art on display in the art gallery was not that inspiring, the odd piece here and there was ok but nothing with that "Wow" factor - again perhaps it's still appealing to that older generation that I'm not privy to just yet - thank god. Dining/Dress Code - Restricting access to certain dining area's based on the price paid for a ticket creates resentment amongst other fair paying passengers who might like a choice of different dining experiences such as those offered by P&O for example (yes I do know that both P&O and Cunard are owned by Carnival Corporation) - but seriously - I think that Cunard are missing out big time on how they market the on board experience. I'm not totally against the dress code for these cruise ships but men having to wear a jacket after 18h00 in the decent bars (cocktail lounges) and dining area's I think is a bit much and outdated especially when its a really hot evening. "Planters" style, smart trousers and an open neck smart shirt (short or long sleeve) should be suffice. Ladies dress code is fine as it is but having said that if you saw some of the sights that my partner and I did for both men and women it really was a joke ! American ladies over a certain age should be discouraged from wearing outfits that are better suited on a young lady in her 20's and what some of the self professed monied gentlemen call a suit you'd not consider donating to the homeless. Why were there notices outside the Golden Lion pub saying that it was Smart Casual Wear - which by Cunard's description includes the obligatory jacket for men ? In the ships Daily Programme it specifically states that a more relaxed attitude is adopted in this bar along with the Carinthia Lounge and G32 - the latter was in fact the case but it definitely created some confusion for the guests on board as I heard numerous people either discussing was it so that jackets were now required in the pub and others tut tutting that some men hadn't abided by the ships rules posted in plain sight outside the entrance to the pub. Entertainment - The on-board entertainment was dire. We did attend one of the shows by the 4-tunes - 4 lads singing. I must admit they were good - I have seen better but with what was on offer, they did the best they could I felt with what they has to work with. The on-board orchestra were also professional and good although we were asked to leave the Theatre by the conductor/Pianist rather abruptly having stumbled across the theatre quite by chance during our first few hours on board doing our ship familiarisation tour to orientate ourselves. "This is a closed door rehearsal" he barked at us from behind his piano - surely a simple notice on the theatre doors would have been appropriate - after all they had notices around the ship for practically everything else ! Generally the lectures were stuffy and boring (in my opinion) although we did enjoy the ones by Julian Bird (Theatre across the Atlantic) and Chris Crowe (Star Wars and Star Trek - the Astrophysics behind Sci-Fi). Whilst there is no doubt that the musicians on-board the ship that played in the various lounges and venues are extremely talented there was simply just too much of the classical chamber type music albeit a stringed quartet, a loan pianist or a big brass band it was just too much and too old and stuffy - I found myself wandering in to the Carinthia Lounge one afternoon expecting to read my book in peace to find a Harpist playing there - very talented but so dull. As for the "entertainment team" where were they - if they were present then they certainly have no idea about entertainment - those that we did see were uninspired and dull - once again - Cunard should look at the likes of P&O or Royal Caribbean as examples on how to approach entertainment. The G32 nightclub was actually not a bad space - it had potential only let down by the dire and out of date disco music from the 70's and 80's - don't get me wrong - we're huge fans of music from this era but Abba compilations really are a bit old hat - thank god he didn't play any Jive Bunny - maybe he did but we weren't around long enough to hear it. Again, the disco lacked inspiration, vitality and life - unfortunately the DJ just didn't have that connection with the audience which was a big shame. The resident band in G32 were on the other hand not too bad. We got the impression that they could have been a lot better but were restricted by the conditions they were given to work in. On the last evening they played in the Queens Room which is much bigger and has a larger stage area. They sounded a lot better in there even though there was no atmosphere in that room. The final night of our 6 night/7 day cruise across the Atlantic was supposedly headlined by a "Homecoming Party" in the Queens room culminating in a rousing chorus of Rule Britannia, Land of Hope and Glory and Auld Lang Syne with QM2's "famous balloon drop" - I'm sorry but it was so 2nd rate and pathetic it's hardly worth writing about - a bunch of balloons held in some netting above those populating the dance floor that were released by one of the "entertainment team" pulling a length of fishing line from the netting to let the balloons drop really was high tech brilliance ! I've seen better at the village hall. Before I finish I should say that the actual crossing of the Atlantic was a dream and by that I mean that the ship handles well and you could barely notice any movement at all. We hit a force 10 (gusting 12 I believe) with moderate to rough sea states - and you could hardly notice any movement of the ship. All in all to sum it up QM2 in its current guise was not for us. We would not recommend it to any of our friends or relations. Our feelings were that Cunard is going to have to start to review it's whole ethos and demograph in the not too distant future if it wants to remain in business because the current demograph it caters for is going to run out eventually. Read Less
Sail Date July 2018
to celebrate two birthdays , booked this ship expecting to be Whowed just the opposite First time we have ever boarded a ship,and not been greeted with "Welcome aboard" only one person in sight leaning over the rail, now ... Read More
to celebrate two birthdays , booked this ship expecting to be Whowed just the opposite First time we have ever boarded a ship,and not been greeted with "Welcome aboard" only one person in sight leaning over the rail, now completely lost,not knowing where to go.we approached him,pointed to the lifts was his only response, when asked for help Still cabin was ok we found this ship too big, lots of wasted space ,great cinema but old films, Kings Court buffet, no menu, just lots of stations but no idea what was where. then seating area, just long corridor with seats. Many pools but only inside on, so very small unlike large ones on other ships. MDR. so dark,took torch to see menu. Was worried about seating areas in Theatre, in case of an emergency, would be very difficult to get out. The ships welcome on board show, Not introduced to entertainment hosts????. Dancers and singers ok, but shows not up to our standard from other cruise lines, Just Loud and not classy. got the feeling they were doing the same dances just to different music in different costumes. Sorry this ship is not a cruise ship but an upmarket ferry. Read Less
Sail Date July 2018
We wanted to sail out of New York City and thought this cruise would be a good fit. The ship was beautiful, the room was nice, however the service was very disappointing. It started with the 1.5 hour wait in line to get onto the ship. Then ... Read More
We wanted to sail out of New York City and thought this cruise would be a good fit. The ship was beautiful, the room was nice, however the service was very disappointing. It started with the 1.5 hour wait in line to get onto the ship. Then there was a long line to get into dinner the first night while only one crew member had the list to help find passenger’s s find appropriate entrance to the dining room. It was very disorganized. At least two waiters were unable to describe the menu items when asked. Although many staff smiled and said hello in a hallway, most did not. The bartender and wait staff on deck were unfriendly at best. It was not a good experience. There were no more than one staff person to direct passengers who were not clear how to navigate the process of getting off the ship for excursions. There were no signs on the ship to help people get to places where they needed to be. And when arriving in Brooklyn, we were told to assemble in the Queens room and once there, we were told we did not need to go there and could leave the ship anytime. Once again, this told us that the staff was not trying to anticipate passenger needs and assist them. And finally, we were very unhappy in both the written and verbal comments, we were told we could not see the Boston fireworks from the ship, but recommended places to go in the city to see fireworks. This was not true. We were lucky that we just happen to wonder onto deck 11 and see that the fireworks could be nicely seen from the ship. Overall, there was just a lack of service and attention to passenger needs. We do not recommend Cunard. We are truly disappointed in our experience. Read Less
Sail Date July 2018
We chose this 7 day cruise because we had been on the Queen Elizabeth and wanted to try the Queen Mary 2 The good:- Very good or excellent entertainment shows in the evening. Lots of games to play in games room. Excellent free ... Read More
We chose this 7 day cruise because we had been on the Queen Elizabeth and wanted to try the Queen Mary 2 The good:- Very good or excellent entertainment shows in the evening. Lots of games to play in games room. Excellent free library. Nice afternoon tea Excellent Theatre and Cinema Generally interesting lecturers Excellent art exhibitions Excellent ballroom Very attentive and polite staff The bad: Everything is overpriced: Two coffees $12 in Godiva Room. A bag of kettle crisps $10.50 which is £1 in Tesco. They add service charges to everything of 15% They added a general service charge of $160 to my bill for 1 weeks cruise. You can easily get this removed by filling in a form. The sail away band were poor musicians and pumped out loud and raucous reggae music for a largely middle aged bunch of clientele. I was hoping to go for a swim but they had one tiny pool. Compare this to Jewel of the Sea on the Royal Caribbean - Different class. Very difficult to navigate your way round this ship as very often there is no direct path and sometimes you have to go up a level then come down on a different level. Wherever you sit down a wine waiter is chasing you to have a high priced drink. In the "smash and grab" self service restaurant on the 7th floor its always a struggle to find a seat. Unlike other cruise ships you don't get a tray so you have to keep going back for different courses. We tended to dine in the Britannia restaurant on level 2. In the Britannia Restaurant the menu sounded great but the reality was disappointing. I ordered Sea bass and got a child's portion. It was 4" long and they gave me 1.5 new potatoes with tasteless vegetables that had been frozen. Everything is denominated in US dollars which means it costs the Brits dearly because of the exchange rate. This is an American ship despite pretentions of being British and is extremely commercialised. It is no better than any Royal Caribbean hip and a lot more expensive. I won't be returning to Cunard. And the Ugly The cabins are a disgrace. See cabin Review below. Read Less
Sail Date June 2018
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