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444 Cunard Cruise Reviews

Boring food in the Britannia restaurant. Food in buffet was good and always easy to find somewhere to sit. Evening entertainment poor. We were never asked if we wanted a drink when we were in a bar or at the pool. the waiters were ... Read More
Boring food in the Britannia restaurant. Food in buffet was good and always easy to find somewhere to sit. Evening entertainment poor. We were never asked if we wanted a drink when we were in a bar or at the pool. the waiters were impossible to find. Port excursions were well run. Assisted embarkation and disembarkation were excellent. Bridge players considered the games room belonged only to them. We only saw cabin steward on embarkation day. Had the toilet mended four times, engineer came very promptly. Breakfast in cabin always correct and arrived within timescale. Didn’t have afternoon tea in Queens Room due to long queues and it was very noisy. We expected this to be an elegant occasion. In the evenings attire was much less formal than on p and o. This was particularly noticeable on formal night. Ship was peaceful and we liked the plush carpets but would have liked pictures in the corridors. Read Less
Sail Date April 2018
We have sailed many lines and Cunard definately has a different feel to the American lines despite US$s used onboard and US owned. There was not the constanr push to buy packages and alcohol was even allowed to be brought onboard but only ... Read More
We have sailed many lines and Cunard definately has a different feel to the American lines despite US$s used onboard and US owned. There was not the constanr push to buy packages and alcohol was even allowed to be brought onboard but only for cabin use. The so called formal nights started at 10pm. We had a 6pm dinner so a long wait for the formal. We didn't bother with them. The formal dining room food was very disapppinting but the buffet was the best we have had at sea. Gym area was not supervised and many people were using equipment incorrectly even when pt walked passed they showed no interest even if asked. To Cunards credit many shore excursione were competive with private ones, however if a tour was cancelled a 10% penalty was added to your onboard account. Book shore excursions early as prices increase closet to departure.Shore excursions were advertised for Cairo but never eventuated. Bed linen was superior quality but pillows were awful. We had to purchase our own. Not sure I will do such a long cruise again with many sea nights. Read Less
Sail Date April 2018
This was our first Cunard cruise, and we probably won't be back for many reasons, but I will detail the good and bad. Our sailing was Brisbane to Singapore, with ports Airlie Beach, Darwin, Bali, Singapore Embarkation in ... Read More
This was our first Cunard cruise, and we probably won't be back for many reasons, but I will detail the good and bad. Our sailing was Brisbane to Singapore, with ports Airlie Beach, Darwin, Bali, Singapore Embarkation in Brisbane was smooth and easy, the fishermans grain terminal isn't nice but I wasn't going on holidays for the terminal so wasn't impacted. My first impression was that Cunard was missing the 'WOW' that an atrium such as those on Princess offer. The 'Grand Lobby' didn't seem that grand. It was lunch time so we headed to the dining room, though the cruise was on a world voyage we were told we couldn't eat there. We asked for a menu to cater to my husbands dietary requirements and were promptly given one. Upstairs in King's Court, we were blown away... By how below average it was. Small, limited variety.. Sure, you could find something but there wasn't much. I expected something grand and was flat. We had an inside cabin on deck 10. It was smaller than other inside cabins we had, and every surface was covered with things, ice buckets, tea, coffee etc. No room to put our own things so we asked our stateroom steward to remove everything and he did so promptly. Now onto the voyage itself. Well, what a disappointment. Cyclone in Darwin, so we could not port, which also meant Bali immigration could not board and due to a public holiday it meant no Bali. So we sailed for 9 sea days straight. The weather cannot be faulted to Cunard but their reaction was deplorable. A bottle of wine in each cabin, we are not drinkers and asked to swap for soft drink but were told we could have bottled water instead. That and only that was offered. For the price paid on Cunard cruises, in this case up to $30,000 we expected better. Thankfully, we did not pay that, but $6000 is still a lot to pay for a 12 day cruise with 11 sea days. Could we have stopped in Cairns by tender, or possibly Malaysia, Perth somewhere else, I believe so. The mood on the boat drastically dropped after the news. The holiday was a dud and with so many people disembarking in Singapore, it was very obvious nobody was happy. Dining.. Oliver , head waiter in the Brittania dining room, Deck 1 was superb. We were designated late sitting but wanted early, so we went every night at 6.30pm and were randomly seated. We mostly ended up at the same table and Oliver always bought out the next days menu for my husband. If we missed dinner, he would slip it under our door. The food was ok, never outstanding and without the ports it became very dry, bland and basic by day 7. Duck La Ronge was bought out 1 night, the driest piece of duck I've ever seen and one orange segment, no sauce.. Not very nice. The worst experience was when I asked for a straw to accompany my glass of ice and soft drink. The waiter told me no because they were banned on the boat. I had to argue to get my straw, and the next night it happened again. Finally I told him sternly that since they put straws in cocktails and other beverages I was entitled to mine. I was paying $4.71 for a coca cola each night, USD, so converted to AUD even higher - if I wanted a straw I was getting one. Then the straws started appearing. One night however, I watched him chastise a sweet older lady who asked for a straw with her ginger ale. I had enough and reported him to the head waiter. When he came back with the straw he proceeded to abuse her telling her that she shouldn't have gone over his head. Enough said on that, but rest assured he got a piece of my mind. Desserts were average,nothing fancy. We did like the games corridors on deck 2, they had boardgames, puzzles etc that was great. The planetarium was good but they didn't show enough shows and I found that silly since we'd been subjected to so many sea days. Loved the relaxation therapy pool in the spa spent many many hours there and the price was on par for what we received. Did not enjoy the shows, a guy and girl with a yoyo and some juggling for passengers of that age and price point was terrible. One night I overheard a lady say the singers and dancers sounded like 100 cats were dying, I thought she was being complimentary. The theatre is beautiful so they could do better trying to fill it. Crossing the equator service was hilarious and fun and I would say 70% of the boat went to that event, it was great to watch. Shops were ok, but we didn't buy anything. The staff didn't seem to knowledgeable but they may hve been new. IF you are a smoker, there is limited areas available on deck 7/8 and it is aft on the boat, be warned it is a very tiny area - you will not be catered to very well. Is it value for money. Not at all, and if you are spending that money I really think you deserve better. Cunard really needs to pick their act up, because the ship itself is quite nice,it is let down by poor offerings, average service (Where was white star), basic food, terrible buffet, expensive prices. Would i do one again, probably not. And whilst I met many people on board, a good chunk of them said the same without any prompting from me! Read Less
Sail Date March 2018
We chose this cruise as was on bucket list to cruise Cunard thinking it would be the best of the best. Embarkation painless, quick and very efficient. Cabin was clean but little shower pressure with antiquated shower curtain. Smallest ... Read More
We chose this cruise as was on bucket list to cruise Cunard thinking it would be the best of the best. Embarkation painless, quick and very efficient. Cabin was clean but little shower pressure with antiquated shower curtain. Smallest bathroom we have had, no ventilation and no shaving mirror. The excursions left much to be desired, booked a lunch on a Mississippi steam ship to find when we arrived qm2 customers had been allocated lunch on an old steel tub next door. Grey power rose and demanded to be taken back to the ship as the tub was not what we had booked. We were told we would receive a full refund. Back at the ship a line at the excursion bookings where staff turned up 45 mins late to the advertised opening time. The staff were rude and unhelpful telling us our refund would be credited to our ship account. We had all paid prior to sailing and wanted refund back into our original accounts. When refund was credited it was only 50%. Next a message from our invisible captain on loudspeaker to announce we would not be able to call in at Darwin because of the cyclone. We accepted this as it was a force mature spending a few more days at sea and everyone looking forward to docking at Bali. Once again an announcement from the captain saying we would not be docking in Bali as it was a public holiday and Cunard staff had been unable to get to Darwin to start the visa process. Totally unacceptable as Cunard cruise organisers should have known it was a public holiday in Bali. After 9 days at sea we docked at Singapore where ot took two hours to disembark from the ship and get visas stamped. Queue after queue with many more frail passengers having to also stand in line, myself included. Passengers were extremely disillusioned with Cunard by now. It also took another hour of queuing to get back on board. Compensation for 9 days at sea was a bottle of wine. Most of the activities on the ship incurred a fee ave $35. We had also been looking forward to a stop at Brunei which were notified of cancellation a very while to departure date. Other passengers did not receive any notification and only found out when they tried to book an excursion at the office. The shops were pathetic and overpriced, we purchased very nice jewellery on a holland America cruise with far better pricing. Wine was extortionate in cost as was the wi fi which regularly dropped out and usage monitoring was not accurate. The food in the buffet was regularly dried up and unappetising. It was like a cattle market at lunchtimes and frequently there was not enough seating.The service in the Britannia restaurant was good, but the menu not enough choice. All the passengers that we spoke to, which were many and varied said that they would not travel on the QM2 again and had had much better cruises on other lines, some of these passengers had taken 30 plus cruises. Even passengers that had travelled before on the QM2 said that they would not travel again on her. Our cabin steward did a good job of keeping our cabin tidy, we found the staff in the Britannia restaurant were friendly, however the rest of the staff we did not find to be particularly friendly as on other cruise lines. The entertainment was good the first time but not so good on repeat. The movie cinema only showed a couple of recent movies. The tv channels were appalling frequently dropping out with outdated movies. We were very disappointed with this cruise and we had been really looking forward to it. Read Less
Sail Date March 2018
I chose the QM2 for a taste of old world, traditional cruising British style (a 14-day cruise Sydney-Singapore) with four expected shore stops, only two of which took place. A cyclone prevented one shore visit (entirely understandable) and ... Read More
I chose the QM2 for a taste of old world, traditional cruising British style (a 14-day cruise Sydney-Singapore) with four expected shore stops, only two of which took place. A cyclone prevented one shore visit (entirely understandable) and a right royal mess up (for which Cunard would accept no responsibility) prevented the other. For this, we were compensated with a bottle of red wine and a reduction of US$175-00 on our next Cunard cruise. The vessel is beautifully decorated and the public areas were certainly handsomely refurbished in the 2016 refit to reflect its past glory. However, noise containment between staterooms was not satisfactory (I had to move staterooms twice before I could get a relatively quiet room). The main dining room food was not really up to the standard of a luxury line (the Princess Line serves food just as good). The Indian special restaurant was fine but in the Verandah Restaurant (named after the legendary Verandah on the Queen Mary) -- for which hefty cover charges were levied at lunch and dinner -- the food quality and service fluctuated considerably. Compared with its equivalent on the "Celebrity Solstice", where I had the best meal I have ever had on a cruise ship in 2015, the Verandah was a big let down. I did complain and efforts were made to mollify me. However, I found this a dispiriting experience -- as did other passengers. Nevertheless, there were positives: friendly and efficient stewards and waiters, great musicians, the opportunity to participate in a choir and, of course, the usual range of shipboard activities. However, I have to say that, because of the noise problems experienced, the Verandah issues and the shambolic shore stop situation, I would never travel Cunard again. Read Less
Sail Date March 2018
The cruise visited places that were not easily accessed by road. The ports and opportunity to visit Macchu Piccu was amazing. The Panama Canal transit was fascinating. However, we felt the Queen Vic could do better. Why with all the ... Read More
The cruise visited places that were not easily accessed by road. The ports and opportunity to visit Macchu Piccu was amazing. The Panama Canal transit was fascinating. However, we felt the Queen Vic could do better. Why with all the focus on ocean environmental responsibility does the ship use plastic cotton buds( refer David Attenborough,) plastic straws, plastic spoons, endless small plastic toiletrie bottles. The whole company could be an environmental leader -very disappointing. When is this stopping.? The cabin steward was pleasant but not very efficient-coffee/tea supplies not identified and replenished. Glasses and cups not always cleaned. Some items found in cupboards from previous occupants. Food was disappointingly bland compared with Queen Mary and Queen Elizabeth in past five years.. The Staff at Britannia restaurant at breakfast could be offhand, arrogant,and overly officious. Generally the staff were excellent and coped well with the extra work involved with the outbreak of gastro -enteritis. Read Less
Sail Date February 2018
I thought the Queen Mary would be a luxury cruise. It was not! The food was terrible. Yes, it was fresh, but certainly not restaurant quality. It was VERY English! Thick gravy with everything. The toast for breakfast was uneatable. ... Read More
I thought the Queen Mary would be a luxury cruise. It was not! The food was terrible. Yes, it was fresh, but certainly not restaurant quality. It was VERY English! Thick gravy with everything. The toast for breakfast was uneatable. I requested sourdough or a think a toast slice of wholemeal... neither were available. The fruit was boring. There were no berries, no mango's, no paw paw and other types of fruits you would expect on a cruise like this. Certainly nothing had an asian flavour. Coffee came out of a machine - there was only one barrister on the whole ship and you had to pay for coffee made by him. I ordered steak one night - expecting an eye fillet or rump - but it was the oddest cut I had ever seen - and yes it came with Gravy! A rack of lamb was ruined by a thick coating - instead of having it frenchified and of course it came with thick gravy! You could get steamed vegetables but had to ask for them... The food in the buffet was practically cold. I have been on a number of luxury cruises and the food on the Queen Mary was by far the worst. Quite honestly some of it was uneatable. Fellow Australians all felt the same. It was if they were trying too hard and it didn't work.. Perhaps they need to hire Jamie Oliver. The entertainment was not was I had expected. I had expected to see RADA plays etc., - they were not there. The Planetarium was excellent. It was a relaxing cruise. There was a lot to do and if the food had been good I would have given it higher marks. I also feel a cruise like this should have had better entertainment with well known names -- it shouldnt be too difficult to do.. Surely Cunard could get different entertainers for different sectors --- Australian Sector -- Maria Prior (would be excellent) A David Williamson play? A author --- just for some examples. Read Less
Sail Date February 2018
My husband and I were passengers on the Queen Elizabeth for the San Francisco to Sydney Cruise which took place on February 5, 2018 to February 28, 2018 to celebrate our 50th Wedding Anniversary. This was meant to be a trip of a lifetime. ... Read More
My husband and I were passengers on the Queen Elizabeth for the San Francisco to Sydney Cruise which took place on February 5, 2018 to February 28, 2018 to celebrate our 50th Wedding Anniversary. This was meant to be a trip of a lifetime. We are both in our mid/end-70’s and generally in good health, up to date with our vaccines, and pride ourselves on our immune strengthening nutrition. We truly appreciated the frequent reminders on board regarding sanitizing our hands and the general cleanliness on the ship. However, as the Cruise went on and we were well into the main part of our trip, we both caught a severe and deep seated cough that lasted well beyond our trip and after we returned home. We had noticed that an ever-increasing number of passengers were apparently plagued by the same, very nagging, illness. About a week after the situation had gotten worse, we visited the Medical Office on board. We were reluctantly told that we might consider a shot of some sort. However, after talking to a passenger who been given this shot, we were told that they had felt no improvement. Based on this information and lack of contact to our physician, we stuck to cough medication bought on board and on land to at least suppress the cough when we left our state room. Needless to say, our ‘trip of a lifetime experience’ was dampened by an illness we had not prepared for but was obviously known to occur. Unfortunately, we were not able to fully enjoy the beautiful offerings this cruise, the ship and cruise line had to offer. Furthermore, while visiting Sydney afterwards, we noticed that the ‘Cunard Cruise Ship Cough’ was a well-known reoccurrence. We were repeatedly approached, while waiting for our luggage, by other passengers asking us whether we caught the ‘Cunard Cruise Ship Cough’ as well. This was an eyeopener for us since we then realized that many other passengers had the same symptoms! We couldn’t help but wonder if the spread of this virus throughout the ship could have been prevented with a more adequate air filtration system. If this is a known situation, we wonder whether we should have been warned beforehand and possibly been given the opportunity to evaluate our decision to join this cruise? Read Less
Sail Date February 2018
We made a atlantic crossing 2016 with Cunard QM2 from Hamburg to New York. It was New York fashion week theme 9 day cruise. The Programm and Food was excellent. Our cabin and restaurant was Princess Grill Category. We were very happy with ... Read More
We made a atlantic crossing 2016 with Cunard QM2 from Hamburg to New York. It was New York fashion week theme 9 day cruise. The Programm and Food was excellent. Our cabin and restaurant was Princess Grill Category. We were very happy with this cruise. Unfortunately this last Cunard cruise was not up to our expectations. We had again a Princess Grill Suite. Eating and dining was not very good, princess Grill menu started repeat itself after 10 days and the quality wasn't always there. Dining experence was dissapointing. Kings Court buffet was only cantine quality! Passangers were mostly very old and the programm also up to them. This was also very dissapointing. A part of the cruise route was very strange: Adelaide to Melbourne and then back to Kangaroo Island and once again back to Melbourne! Cunard want only fill the ship with maximum amount passagers! Cunard is very creedy with the pricing. Internet is lousy, slow and expencive. All the drinks and wines are too expensive and Cunards adds still 15% service fee. Summary Cunard QM2 cruise in Princess Grill category was not enough value for money and not up to our expectations. Read Less
Sail Date January 2018
We recently sailed South America 50 days roundtrip from/to Fort Lauderdale on Queen Victoria. Main reason for selecting this cruise was the destination ports of - Barbados, Rio, B Aires, Montevideo, Santiago, Lima, Montechristo, Equador ... Read More
We recently sailed South America 50 days roundtrip from/to Fort Lauderdale on Queen Victoria. Main reason for selecting this cruise was the destination ports of - Barbados, Rio, B Aires, Montevideo, Santiago, Lima, Montechristo, Equador home of Panama Hats and passage through the Panama Canal - Belize was also a pleasant surprise. The service we received from our cabin steward and restaurant and bar staff were excellent - these were by far the most helpful and best people onboard. The ships decor was very good, although a little dark in the main areas and too bare in the deck corridors (a few pictures would help). However, i would never cruise on this ship again and possibly never again with Cunard. Embarkation was a 5 hour nightmare, leaving Miami hotel at 10.00 am on a 45 min journey to FLL to then be left sitting in a waiting room with hundreds of passengers for 3.5 hours without water or any real explanation for delay. - Cunard are not good at organisation or communication - they appear oblivious to the frustrations of their customers, many of whom were as equally upset. Unfotunately this problem continued throughout the trip - we booked many shore excursions and were herded along lengthy queues into either the ballroom or theatre to sit for minimum 45 mins whilst the ship berthed or cleared immigration etc with little recognition from the shorex staff as to the poor quality of communication and organisation - only a condescending thank you for your patience over the speakers. Our final disembarkation was the worst experience and poorest organisation I have ever encountered. We were asked to vacate cabin by 8.00am latest and removed from ship by 8.15am to queue for almost 2 hours as we cleared US immigration (could have been done onboard as with other ports) - then transferred to a nearby hotel curbside and placed in a ballroom with hundreds of other passengers to await instructions about transfer to airport. There was no Cunard representative to be found, only an outsourced contractor service agent. Shuttles were arranged throughout the day - ours being the final transfer at almost 5.30pm to travel through Miami rush hour for nearly 2 hours - why we were not taken to Miami in the morning begs belief. Our driver dumped us outside departures some 25 to 30 mins haul with multiple suitcases to our check in desk. Ship to check in desk took almost 12 hours - if that is Cunards idea of hospitality and Customer service, then we, as will many others we spoke to, will not be enduring with Cunard again. The ship suffered many problems during this Exotic World Cruise - power failures, near disaster rounding Cape Horn as crew were stranded trying to take photos from a jet boat that took over 5 hours to rescue due to extremely hazardous waters and weather conditions, multiple outbreaks of throat infections, flu and gastro illness plus noro virus isolations and 5 days emegency hygienne controls due to a reported 4% incident level. If you like ballroom dancing, playing cards and dont mind paying extortionate wine prices, being entertained by acts from Britains got Talent style shows and like to be in bed between 8.30 and 9.30pm - Queen Vic may be for you, but not us. WiFi is more dial up than broadband. Read Less
Sail Date January 2018
Our most recent cruise was with Cunnard on the Queen Victoria for fifty days circling South America. We chose this cruise for it's exciting itinerary. We had not previously cruised with Cunnard but were looking forw ard to it's ... Read More
Our most recent cruise was with Cunnard on the Queen Victoria for fifty days circling South America. We chose this cruise for it's exciting itinerary. We had not previously cruised with Cunnard but were looking forw ard to it's legendary excellence. The ship was beautifully appointed and well maintained. The staff and service at dinner, in the lounges, and shops was excellent. The cabin steward was outstanding. However, there were disappointments. After a tiring and curt embarkation in Ft. Lauderdale, my luggage was missing for six hours after we were at sea. It was found with tags attached. When we disembarked fifty days later, one fully tagged bag was missing. It was found in the area of unlabeled luggage, tags intact. The food was sometimes good but on the whole was mediocre.. It was not of the expected Cunnard experience. The wine list was good but outrageously overpriced. In contrast, the wine served at the Commodore's receptions was of the cheapest quality; certainly not on the list. The evening show entertainment was amateurish. There was a lack of entertainment planning. When one venue was offered, there was no alternative. There was virtually no simultaneous entertainment across the ship. The tour office had organisational difficulty in the manner of disembarkation to the tour . busses. They diden't seem to be on top of tours arranged. We had engaged a private car in Buenos Aires for a full day but the vendor insisted it was a half day. Queen Victoria"s mistake was our loss. The ship had a power failure and multiple elevator repairs. The ship was refurbished last year but I wonder if enough attention was given to it's ventilation system. There were initial health issues with flu and upper and lower respiratory disease. This was followed at the end of the cruise by a norovirus spread that led to gastric problems. The level of disease mandated emergency hygienic food control measures just five days before disembarkation in Ft Lauderdale where CDC personnel boarded. Most of the passengers were elderly. There were canes, walkers, wheel chairs and scooters. Many came to dance to recorded or live music in the beautiful ball room. Some never left ship. We are classed as elderly but prefer a more fun and organized cruise. lWe will nevr board the Queen Vicoria again and probably not Cunnard either. Read Less
Sail Date January 2018
We choose this cruise because of the Panama Canal Transit and San Francisco We live in the Bay area so coming home was part of the choice. Our thoughts of a exciting and fun cruise never appeared. It was almost creepy walking back to ... Read More
We choose this cruise because of the Panama Canal Transit and San Francisco We live in the Bay area so coming home was part of the choice. Our thoughts of a exciting and fun cruise never appeared. It was almost creepy walking back to our cabin after 11PM. Most bars were closed and not a person was around. During the nice weather around the pool, there was only one activity in all 19 days. The service was good and the crew could not have been more helpful. Although there were not many smiles or much personality involved. While the dining room is beautiful the food was only OK. When you expect so much and OK is delivered. I brought dressy clothes and formal wear, they were hardly necessary. The entertainment was as good as on most other cruise lines, nothing special. I am a Travel Agent and would not think of Cunard first when a client wanted a special cruise experience. Read Less
Sail Date January 2018
QM2 Southampton to Cape Town January 2018 was our 25th cruise but first on Cunard. We normally choose inclusive cruise lines such as Regent, Silversea, Crystal or Seabourn but have also cruised with Princess, Celebrity, Oceania and ... Read More
QM2 Southampton to Cape Town January 2018 was our 25th cruise but first on Cunard. We normally choose inclusive cruise lines such as Regent, Silversea, Crystal or Seabourn but have also cruised with Princess, Celebrity, Oceania and Azamara. We decided on Queen's Grill because we imagined this would be the epitome of cruise life. It wasn't. Biggest disappointment was the Queen's Grill restaurant. Not the staff, who were excellent, but the meals did not live-up to expectation. For instance breakfast and lunch menus are the same as the Britannia restaurant and dinner choices were neither extensive nor that good. Cunard should look at the choice offered all passengers by Regent. The only good part of the Grills experience was that when I pre-ordered something not on the menu it was always delicious, often cooked table-side. Of course having food cooked table-side depended where your table was located. We were fortunate enough to have space; most others did not in the narrow and rather crowded restaurant. Apparently standards have deteriorated, at least according to guests at an adjacent table. This was their 42nd - and last - Cunard cruise, they said. Bars and restaurants even ran out of some wines on the first leg of a world cruise! Very poor planning. It does seem that for suite / grill guests Cunard has been left behind. You are not made to feel special (and you've spent a lot of money to be special) at Southampton check-in or at any other time. Quite frankly suite-class on Celebrity is much better value for money than Cunard Queen's Grill as are all the inclusive lines. All this said, the ship itself is in quite good condition considering its age. However it has a strange layout with a constant need to change decks as you work your way from one end of the vessel to another. Staff were generally very pleasant and helpful though I did overhear a conversation between two crew members that suggested staff in Britannia were not happy but "It will get better after Cape Town". I wonder why it would and if it did? I understand the entertainment was quite good, but shows are not why we cruise. Some lecturers were outstanding, others passable. But quite a good selection of topics. I would say never again, but we have another cruise booked on QM2 in a year's time. It will be interesting to see if standards have fallen even further - or returned to a level one might reasonably expect with such a famous "British" cruise line. Read Less
Sail Date January 2018
just done transatlantic on Queen Elizabeth, first time on Cunard bought new suit and my wife bought new evening wear, we needn't have bothered people where dressed in all sorts, even saw one man go in to restaurant in jeans (not a ... Read More
just done transatlantic on Queen Elizabeth, first time on Cunard bought new suit and my wife bought new evening wear, we needn't have bothered people where dressed in all sorts, even saw one man go in to restaurant in jeans (not a formal night) we had afternoon tea, was poor a waiter arrived with a serving dish that only had 3 sandwich"s on it , never got offered a cake, did get a scone but when i asked for extra clothed cream he complained said no one asks for that, well i did entertainment on a night was poor, how a guy playing a vacuum machine can be top main theatre entertainment on any ship i will never know tv showed very old films most of the time would have expected better bar was soul less one gentleman said to us i didn't pay $20,000 to listen to a pub quiz every night on the plus side food was very good and so where all the staff and restaurant staff good and quick would we go again yes Read Less
Sail Date January 2018
No white glove welcome at Southampton. A junior rating called out welcome and that was that - find your own way. After 4 hour wait for our one piece of luggage I went to hunt it down - cabin stewardess said she would find it for us - ... Read More
No white glove welcome at Southampton. A junior rating called out welcome and that was that - find your own way. After 4 hour wait for our one piece of luggage I went to hunt it down - cabin stewardess said she would find it for us - that did not and was not going to happen - finally tracked it down behind the door where the luggage arrives at the deck. Food better than we expected but entertainment and activities very disappointing. Have not been on Cunard for 13 years and do not plan to cruise with them again. Due to rough seas the first port of call Bermuda was cancelled and substituted by an afternoon visit to Ponta Delgada in Azores. Now this port does not compensate for Bermuda. I did write and request a refund (or partial refund) of port taxes which would have been fair but after 3 weeks the reply was no refund. Activites (such as putting a golf ball in a plastic cup) were on a landing outside of the elevators which was not only dangerous but totally unacceptable did not take part in any more! Were glad to disembark and go home. Not a enjoyable cruise even though we have taken 50+ this was one of our worst. We did expect better entertainment/activities for the start of a world cruise. Read Less
Sail Date January 2018
Assuming that we would receive a five star experience; we booked this crossing but in reality we have experienced better food and service at chain motels.The ship is beautiful but not entirely functional. Our room butlers were superb but ... Read More
Assuming that we would receive a five star experience; we booked this crossing but in reality we have experienced better food and service at chain motels.The ship is beautiful but not entirely functional. Our room butlers were superb but the rest of the staff is a horror. We lost water and heat several times during the crossing and in one case there was no heat for 15 hours. In trying to resolve the problem, it was discovered that the majority of staff has an attitude. I was put in my place by a telephone operator, told by another staff member that she had made a phone call so what else did I want. It is necessary to almost rant and rave to get problems resolved. This attitude permeates most of the staff.......spa, pursers, library, concierge. The food was ok. There was a strong start but quality declined as we got into the trip. Our servers were excellent and competent but that cannot compensate for mediocre offerings. The ship is massive and it took 7 minutes for me to walk to the library from my suite. It had to be a chore for some people forward to reach the Grill's Restaurants during the heavy weather. The Queen's Grill is long and narrow and the tables are set too close to each other, fortunately we had great neighbors or it would have been horrible. It sits on deck seven where other passengers walking by can literally stop and stare at you eating or evaluate your menu choices.It is a moderately attractive room. The brilliantly remastered Kings Court Restaurant resembles the Clara Barton rest stop on the New Jersey Turnpike and after one meal there; the food is certainly better on the Turnpike. The food looks and tastes like my high school cafeteria lunches. Entertainment is standard ship board fare although several of the lectures were excellent especially the multi part talk on airline safety. You should get the message, by this point that Cunard, and the QM2 do not deliver on the promises in their advertising and they are selling a mediocre product.. Read Less
Sail Date January 2018
Queen elizabeth no 801 23rd dec 2017 - 7th jan 2018. I am a regular passenger with cunard but i had a real problem with my cabin on this cruise. I was in cabin 6182, an inside cabin. I was traveling as a single person so had to pay ... Read More
Queen elizabeth no 801 23rd dec 2017 - 7th jan 2018. I am a regular passenger with cunard but i had a real problem with my cabin on this cruise. I was in cabin 6182, an inside cabin. I was traveling as a single person so had to pay the supplement for that grade. I think this cabin is not even fit for one person, most certainly not two. There is no desk space the way the cabin is configured at present. The tray for tea/coffee making equipment is a nice touch but in this cabin leaves no desk/dressing table space. There is also no causal chair . See attached photographs This meant that the whole time had to be spent on the bed. I complained to the purser (hotel general manager) she responded saying that all desk areas were the same except for queens and princess grills cabins. I have traveled in everything from a q1 downwards. The desk space is not the same in all cabins. In 6182 it was 69 cm. And in the other 84.5 cm. Thus they vary by 15.5 cms and the high space in the 6182 also not available as it is taken up by the tv. The customer service manager offered me cabin 4110 late in the voyage which was perfect. However this not really my point. I tried to load photograph but this proved impossible, however one desk was 69 cm the other 84.5 cm. This being 15.5 cm longer On the last leg of the world cruise, cape town to southampton i traveled in a single cabin on deck 1. This cabin was perfect. This time i was unable to book a deck 1 single through cunards site and had to go to an agent. I notice from the present 2018 site every single cabin for all cruises is marked “sold out” for the whole year. I find this unlikely and this would appear to be a crafty and dubious business practice. When i book a cruise i watch the website frequently and twice a day towards departure and it is obvious when cabins and fares are updated and consolidated. The amount i paid for my 6182 cabin was similar to the fare for a single on deck 1. This single was an oceanview. It therefore had a window, a settee, a usable desk area and plenty of space. Cabin 6182 has no window, no desk and no settee. All for a similar fare. I know very well you get what you pay for, but it is unconscionable to charge the same fare for totally contrasting cabin facilities, what, in one cabin, is provided for a particular fare should in another cabin have similar facilities. Anything else is unacceptable, unethical, sharp business practice and possibly illegal. To further compound this shadiness by “blocking off” all the single cabins on every cruise for the whole year, makes the situation worse. Primary points for attention are: SIMILAR CABIN FARES MUST EQUATE TO SIMILAR CABIN FACILITIES SELECTED CABIN GRADES SHOULD NOT BE DISPLAYED AS “SOLD OUT” WHEN THEY ARE NOT Single travellers are constantly being exploited. Do not let you agent or cunard book you in cabin 6182 on the queen elizabeth. SOLO TRAVELLERS Arising from this problem i have a further concern as to what is provided for “solo travellers”. On this cruise q801 there was very little and what was provided was a shambles. The first “meeting” was situated in an area too small for those wishing to attend. The “bubbly” and coffee had not been arranged and the “host” did not turn up till very late. On the second occasion the “host” did not turn up at all. He was being santa or something. Due to the first meeting not having taken place there was no list of “solos” so it was impossible to arrange invitations for the solo lunch. In port there was no hosting attendance, coffee or other provision other than a notification of the scheduled meeting place. The solo lunch eventually took place on the last day. Solo travellers pay a considerably higher fare than other passengers but receive virtually nothing extra. There was a group arranged in the ballroom on new year’s eve but it was inadequately notified and many people did not realise it had taken place. Many of these ‘solos’ are older and also disabled therefore triply isolated and left on their own. This demographic of cruise passengers is becoming an increasing part of your client base. Cunard need to take better care of them. Also, the years of people with the large pensions are drawing to a close. Where are your passengers going to come from then? Another problem with being sole on this cruise was the lack of the gourmet/wine dinner in the veranda. I like to eat in this venue but on my own it is little difficult. The gourmet/wine dinner gives solos a chance to eat at a made up larger table. This event was dropped from the usual programme, again to the detriment of sole travellers. Each passenger receive an allocated ‘spend on board”. Should a solo traveler not receive 175% of this amount as they pay 175% for their fare? Primary points for attention are: GIVE MORE APPROPRIATE ATTENTION TO PROGRAMMES AND FACILITIES FOR SOLO TRAVELLERS Increase the personal spend for these passengers. ENTERTAINMENT The christmas show was a disaster. I understand it was probably a one off as it was christmas but if the singers had just come on stage and had a ‘sing along’ of christmas carols it would have been preferable. The costumes did not fit the dancers, the choreography was very poor and dated. I have seldom seen so much fear and embarrassment on a stage. The dancers did not know the routines, could not commit to the choreography and were embarrassed by their ill fitting costumes. Happily they did prove their worth in the other shows later in the cruise. How cunard have the audacity to bill the shows as “new” is beyond belief. I have seen most of these numbers on other cruises and ships in the past. The other entertainers were of a reasonable standard, however the speakers/lectures were not particularly good. The lecture on bletchley park being the least well received. The yacht club dj was very poor. He appeared to be unable to work out the type of music the passengers liked. The band would leave after their set with the dance floor full. The venue would empty in seconds once the stared to dj. The bar service is also poor. Only one waiter had the right idea how to work a club/disco type of venue. He would welcome the passengers at the door, help find them a seat, and ask what they would like to drink. The two staff behind the bar were very slow considering the number of drinks they were serving and the other room waiter was slow to get to passengers and ascertain their requirements. This bar must run at a loss Primary points for attention are: ONLY PUT ON PROPERLY REHEARSED DRESSED AND CHOREOGRAPHED SHOWS Do not bill as “new’ shows that have been staged before. FIND A NEW COMPETENT DJ TRAIN THE STAFF HOW TO WORK A BAR SUCH AS THIS ALTERNATIVE DINING OPTIONS The food in general was very good. Good produce, well cooked, and pleasantly presented. The waiting and sommelier staff were excellent, as usual. However, there was on major issue. I visited the “alternative” dining venue one evening. It was the one billed as “coriander”. The starter was ok, well presented although additional chutneys would have been acceptable, also a dedicated rice dish is required. The main course i ordered was lamb pasanda. I was very very over salted and the lamb meat was extremely tough. I am certain it had only been “lamb” many years before it reached the ship. There was good lamb on board as i had a rack during the following days which cut like butter. To charge a supplement for what was provided is a ripoff. Primary points for attention are: Improve the standard of food in this venue if you are going to charge a considerable supplement. THE PURSER’S DESK On several occasions i was given incorrect information by the recaption desk staff and also by the hotel general manager (purser). The desk staff probably were new and inexperienced and not fully trained. I did not receive my customer questionnaire. I asked a number of times. I was assured it would be resent my cabin. It did not appear. I also asked for the assisted disembarkation information on a number of occasions. Again, this did not arrive until the very last minute. I did suggest it may have been because of my cabin transfer but was assured this was not the reason. The customer services manager was very helpful and understanding and did what she could to address my situation. Primary points for attention are: THE PURSER’S DESK STAFF REQUIRE MORE TRAINING AND BETTER COMMUNICATION The purser (hgm) neads to check the accuracy of information sent out in a letter before it is sent. THE RELIGIOUS SERVICE The service on christmas eve was advertised as an “anglican” service. Before the service started, while we were waiting for the pianist, the “reverend” addressed those attending. I may have misunderstood what he was saying but: he announced that he and his wife had set up a “mission” to minister to passengers at sea. I found this a little disconcerting. The prospect that an ordained priest should go around personally benefitting from providing the holy sacrament to passengers on cruise ships i found rather repugnant. Which church did he belong to? does he have a bishop who has sanctioned this activity? Where i come from, northern ireland, in the past we have had too many people set themselves up as “men of god’ in their own church. I did not take the sacrament in the end although i did attend the service. Primary points for attention are: Provide more information on who and what the priest providing communion is. THE PROVISION OF INTERNET SERVICES When i wanted to write my letter of complaint on the ship i enquired if there were computers on which i could write a letter and print it. I eventually discovered i could write an email and send it to the bureau. However, to do this i would have to be “logged on” for the time it took to compose it. This would have been wasting my very expensive internet minutes. I am partially dyslexic and have problems with handwriting. The hand written letter i did eventually did compose took me some considerable time and was very rough and probably difficult to read. I found this whole situation quite embarrassing and frustrating. Primary points for attention are: Make word processing facilities available to passenger without having to “log on” to the internet. I have always enjoyed my cunard cruises. I think the waiters, room stewards and public room waiters all work incredibly hard. I even, as a regular traveler, consider some of them as friends. I look forward to seeing them each cruise. However, most of my issues were rooted in the management and policies in force on the ship. Most are the responsibility of “head office” management. I put all the above issues in a letter to cunard. After some considerable time i received a response. Many of the issues were totally ignored and the one over the unsuitability and pricing of my cabin was hardly addressed at all. Hence i am writing this review as others deserve to know cunard's contempt for passengers genuine problems. Read Less
Sail Date December 2017
The 26-night Christmas/New Year cruise on Queen Mary 2 from Southampton to New York, the Caribbean and return to Southampton revealed the on-going cost cutting, rip-off prices and declining restaurant food provided by Cunard. It failed ... Read More
The 26-night Christmas/New Year cruise on Queen Mary 2 from Southampton to New York, the Caribbean and return to Southampton revealed the on-going cost cutting, rip-off prices and declining restaurant food provided by Cunard. It failed to provide shuttle buses when berthing some distance from a town; the ship’s toilet system failed on four occasions; and the entire water supply failed on another day. I can safely comment on the decline of Cunard after many cruises on the company’s ships. The first problem was the check-in at Ocean Terminal. Cunard says my World Club Diamond membership gives me priority boarding but it is a second-class priority. On arrival I was told to sit and wait to be called even though the ‘priority’ check-in was open and was checking-in the occasional passenger. These, I was told, were ‘Grills passengers’ who had priority over my priority - even if they were first-time Cunarders with no loyalty to the brand. In the cabin I was pleased to see a bottle of water available but not pleased to see its price label. The 1.5 litre bottle was $3.95 and, in very small print, a note that 15 per cent ‘service charge’ would be added. In Sterling that comes to about £3.40. At Waitrose a 2 litre bottle of comparable water costs 47p. An ice bucket in the cabin contained the usual bottle of Pol Acker blanc-de-blanc sparkling wine. But the accompanying compliments’ slip wrongly described it as Champagne. At subsequent receptions, a flute containing what was referred to as champagne would be offered but it was merely sparkling wine. Perhaps the Commité Champagne - who control use of the Champagne name - are unaware of this misuse of the protected name. An invitation to a ‘Complimentary wine tasting event’ ended with the words “A charge of $30.50 will apply”. My Oxford dictionary refers to complimentary as ‘given free of charge’. Wine in the bars and restaurants continues to be outrageously priced - a mark-up of double or treble shore prices. Not only is the 15% ‘service charge’ added, but the voucher a passenger signs has space for a gratuity. Why should this 15% be charged at all when Cunard makes a charge of $11.50 per person per cabin per day for gratuities ? The Cunard brochure - which dwells on standards of an era long-since gone and not present-day reality - says of the Britannia restaurant “the pace is unhurried, the service impeccable and the food superb”. But it is far from that accolade. For “unhurried” read long delays of up to an hour between ordering and receiving anything on a plate; poor service due to staff cuts; and food continuing to decline in both quality and quantity. It was often unappetising and bland. Food in the Kings Court self-service was often better but repetitive. Arrival at New York on December 22 was at the Brooklyn Cruise Terminal - a collection of depressing, converted old buildings surrounded by industrial premises and far from the Christmas lights of Times Square and Fifth Avenue. Whilst the ship’s Daily Programme listed numerous places to visit in Manhattan, no shuttle bus was provided to take passengers to Manhattan and no information was given on how to get there. Berthing at the Manhattan Cruise Terminal - as QM2 and Queen Victoria did in 2015 when I was on board - would have been far more convenient. However, with a return-to-ship time of 4.30pm there was little time to do much in Manhattan, especially after the excessive time it took to get through US immigration. All passengers had to leave the ship to go through immigration including those not wishing to set foot in the US. Queuing to get through took at least an hour. Those wanting to re-board the ship had then to wait in the embarkation hall for up to two hours before being allowed back on board. A big waste of passengers’ holiday time. At Brooklyn, hundreds of passengers, including children of all ages, boarded the ship. From then until they left the ship on January 3 the vacuum-type toilets ceased to function on four separate occasions. There were no such problems on the Atlantic crossings. From the early hours of January 5 until late morning, no running water was available in the cabins and hot water was not restored until the afternoon. Not what you expect on Cunard’s flagship ! The first Caribbean stop was at Charlotte Amalie, St Thomas, US Virgin Islands. The ship’s information sheet about the town said its Main Street was “one of the best shopping streets in the Caribbean” and was 2.5 miles from the ship’s berth. No shuttle bus was provided. At Antigua the ship was to anchor away from the land and passengers taken ashore by tender. The captain decided the sea-swell was too high for safe use of the tenders so the visit was abandoned. At Bridgetown, Barbados the berth was some distance from the terminal building and buses were provided by the Port Authority - not Cunard - to take passengers from the ship to the terminal. Unfortunately, they were mini buses of about 20 seats and difficult for old and infirm passengers to board. The final Caribbean stop was at Amber Cove, Dominica. This development, on the otherwise unspoilt coast, was created by Carnival Corporation, owners of Cunard and several other cruise lines. No shuttle buses were provided to visit the nearest town, Puerto Plata, about 10kms away. A taxi to the town cost $35 for two people but there were no taxis for two people - they had to travel in an SUV with at least two other people. A passenger who had been resident in Dominica told me the fare for that distance would be about $10 anywhere else on the island. As usual, there were a number of high-priced tours from the ship, so unless passengers paid for these or a high-priced taxi they were confined to Amber Cove and the high-priced shops owned by Carnival. Not a place I would wish to visit again. On return to New York all passengers had to leave the ship again at Brooklyn and go through immigration. Those not wanting to visit the city had to wait over an hour before being allowed to re-board. Sail-away was planned for 5pm but soon after that time the captain told everyone that the oil tanker due to fill the ship’s tanks had only just arrived - no reason was given - and would take until 9pm to top-up. He then went on to say that due to a storm at sea the ship would stay overnight at its berth. The ship left about 7am next day just as the heavy snow was starting to fall on the US east coast and we sailed straight into another storm. High winds and seas for the next two days slowed progress but, in that weather, QM2 was the ship to be on. Regarding Cunard’s failure to provide shuttle buses. A large proportion of the passengers on Cunard ships are elderly, disabled or inform and rely on the shuttle buses to get them into a nearby town centre. Cunard receives many hundreds of thousands of pounds on each cruise from them and should re-instate the buses or advise such passengers, before taking their money, that there will be no transport from ship to towns. The cost to Cunard would be far less than the revenue it would lose from loss of passengers. Read Less
Sail Date December 2017
I decided to try QM2 again after sailing on a transatlantic in 2012. I had heard about the fabulous re-mastering and wanted to see if the ship had been changed. I'm afraid that I was not impressed. Obviously the accountants had the ... Read More
I decided to try QM2 again after sailing on a transatlantic in 2012. I had heard about the fabulous re-mastering and wanted to see if the ship had been changed. I'm afraid that I was not impressed. Obviously the accountants had the whip hand in deciding what to do with the ship. QM2 always had an ergonomic problem. It is the worst vessel at sea to get around; so many blind alleys, blocked off areas, exclusion zones and without doubt the worst use of space ever. What they have done is increased the spaces available to make money, though curiously they have turned a wonderful casino into little more than a slot parlour. I was amazed to see that Queens grill and Princess grill dining rooms are located n a non-descript part of the ship with wonderful views of the super-structure, providing they don't mind being stared at by lesser mortals promenading outside their dining room windows. A poor substitute for QV and QE where premium guests have the views of Olympian gods from their dining room, unobserved by lesser mortals. I was most unimpressed by the huge waste of space in and around the Queens Room and other areas of the ship. so much more could be done in these spaces with very little effort. As for the Kings Court, OMG it is like dining in a tunnel on the London Underground. It was cold outside so everyone uses it as a thoroughfare from one end of the ship to the other, a nightmare at busy times negotiating your way to a table through the throng. The service, rooms, food, entertainment were all wonderful as you would expect. I will avoids this ship like the plague, I hate the general layout and find it to be the biggest waste of space on the high seas. One last thing, don't book a cruise on this ship id you are a smoker. Cunard considers smokers as lesser mortals who must be punished for their nasty habit and will confine them to the most uncomfortable out of the way parts of the ship with plenty of wind and rain to cleanse them of their filthy habit. If you smoke you may want to find a another cruise line because the only thing Cunard will help you with is purchasing smokes, god forbid you want to light up. Maybe during the next re-fit they will find a corner of the bilge tanks for the smokers to use. Read Less
Sail Date December 2017
As to be expected the itinerary was changed due to the weather although we did make 3 ports as planned but Rotterdam instead of Amsterdam Zeebrugge on a different day and Cherbourg. I had decided to go into a Q5 and there is no ... Read More
As to be expected the itinerary was changed due to the weather although we did make 3 ports as planned but Rotterdam instead of Amsterdam Zeebrugge on a different day and Cherbourg. I had decided to go into a Q5 and there is no mistaking the cabin is a move up from the standard cabin. The fact the bathroom has his and her sinks a shower and a bath tells you all. 4189 is an aft corner balcony so in warmer climes you could fit 30 people on it if so inclined! You get a butler and complimentary drinks, but only for use within the cabin. Otherwise this is still a pay as you go ship. The Queens Grill was a bit of a disappointment. The menu and choice is amazing but recent changes means it's not what is once was. The A La Carte menu has shrunk and the number of items that need to be ordered by lunchtime has grown. However my big gripe is how they operate the Grill. As in Britania you have an allocated table, it works for dinner but otherwise you end up, as in my case, as a one on a table for 9! Breakfast and lunch with no thought about maybe offering open sitting so not leaving solo guests, or indeed a couple stranded on a table. The other challenge is guests arriving as they wish. On more than one occasion the cast of Ben Hur poured in at 8pm the table ordered by 8.10 and food arrived 40 mins later. I raised it with the maitre d and he apologised and had my food expedited, which was nice but left the rest of the table waiting. The Grill is supposed to be the pinnicle of culinary experience at sea, it wasn't and for me there was a creeping in of this becoming a bit of a banquet experience. My other complaint is the price of being on board the bar prices and wine list are very expensive and it was obvious that a lot of passengers were voting with their feet and not purchasing. The packages are badly thought out which doesn't help. So would I go back to the Grills, no. For the price you're expected to pay they're not worth it. Yes you get a fab suite with all the trimmings but the Food experience blighted the trip and the Britania, whilst it has its issues, is on balance much better value. My overall 3star may be a tad harsh but based on expectation and £400 a day it's not a 4star experience Read Less
Sail Date December 2017
This was our 9th cruise, but the first with Cunard. We had high expectations, having cruised with Princess, P&O and RCI we expected Cunard to perhaps be a cut above. Unfortunately that was not the case, let down by poor customer ... Read More
This was our 9th cruise, but the first with Cunard. We had high expectations, having cruised with Princess, P&O and RCI we expected Cunard to perhaps be a cut above. Unfortunately that was not the case, let down by poor customer service. We drove ourselves to Southampton and handed over 2 perfectly good working order suitcases, by the time we got to our cabin after over an hour and a half wait, despite having turned up at the allotted time, one of our hard shell cases had been cracked and the handle rammed so far in it would not come out again. We took the case to reception and they said they would have the technicians look at it and if it couldn't be fixed we would be "compensated". To cut a long story short, the case came back after 2 days with the crack repaired but the handle still immovable - so back it went to the technicians. The last night we got it back again, still not fixed but with an insurance claim form!! By this time my husband not best pleased went marching back to reception to argue the point that we had been promised compensation at the outset and to claim on the insurance would be a major hassle, not to mention the fact by the time they would have taken the excess the money would effectively have been written off. Finally the girl on reception spoke to head customer services lady and they agreed they would pay the compensation as onboard credit. Why they could not have done this in the first place and saved us a whole of grief I do not know, but it seriously coloured our opinion of Cunard to the point where i would not be in a hurry to cruise with them again. The other thing we had an issue with was the cabin service. We were missing a bathrobe/slippers when we got to the cabin, not a major problem but they should have been there...... also when i broke the shower gel bottle, 2nd day, it was not replaced even though it was obvious there was an issue with it as the top had sheared off. Again nothing major but not picked up by the steward. On the plus side, the ship was beautifully decorated for Christmas, the food in the Dining Room was very good, and our waiter Romeo and his assistant were amazing, big shout out to them. We had a deluxe inside cabin and it was plenty big enough, we were on a low deck (for stability) and barely felt the ship move, even though it was rocky in places. We used the gym quite a lot and it was well equipped, plenty of towels, water etc. I bought a day pass for the spa to use the hydrotherapy pool, steam rooms etc, and whilst it was enjoyable, at least 1 of the steam rooms was broken, and not sure about a 2nd one that didn't seem to be working properly, however it is a nice space if you want somewhere quiet to chill out. If it hadn't been for the cabin/customer service issues I would have given a higher rating but i was disappointed that a company i was expecting to be top notch let themselves down on minor issues. Read Less
Sail Date December 2017
This was our first time on Queen Elizabeth having cruised with Cunard five times in the past three years. Our inside cabin on Deck 4 (Aft) was fine, as was the service from Edgar, our Room Steward. The entertainment programme was nowhere ... Read More
This was our first time on Queen Elizabeth having cruised with Cunard five times in the past three years. Our inside cabin on Deck 4 (Aft) was fine, as was the service from Edgar, our Room Steward. The entertainment programme was nowhere near as good as that previously experienced, particularly the Theatre shows. The first nights show was particularly poor-no headline act, and the Royal Cunard singers and dancers were on for three nights out of the first five. Also, there seemed to be a shortage of musicians at first, for example, Synergy; who we really rated, missed performances on the first two days. We were informed that this was due to group members being deployed elsewhere on the ship. This also happened in the Golden Lion, where the regular entertainer missed performances to play with the Queens Room Orchestra. Service generally was not as good as previously experienced, both in the Britannia Restaurant and in the entertainment venues such as the Golden Lion and the Yacht Club. We went to the bar and ordered drinks on several occasions due to the absence of waiters. We cruised with P&O for the first time in early November and felt the the Entertainment Programme was better, whilst the service and food matched that of Cunard in every respect. This review probably sounds very negative, and we enjoyed many aspects of the cruise. However, it just did not meet the standards we have come to expect from Cunard. Read Less
Sail Date December 2017
Firstly I must say that we have enjoyed all previous cruises done at this time of year and have sailed on QE before, so had no hesitation in doing this again. Although relaxing, despite being a little colder than usual, our experience ... Read More
Firstly I must say that we have enjoyed all previous cruises done at this time of year and have sailed on QE before, so had no hesitation in doing this again. Although relaxing, despite being a little colder than usual, our experience this time was not so good and here is why. Cabin – 6175 On arrival had to clean the drawers on the right hand side of the bed as there was a sticky residue (red wine?) on the front. Nothing noted for a few days until went to use a glass from the tea tray, this is where it went really downhill. The tray was extremely dusty along with the spoons and their rest. There was a dried spillage under the rubber mat, resembling dried milk, also there was evidence of dried milk under the front of the mat and in the tray itself. I did write a message in the dust ‘clean me’. The following day the message had been wiped, but the rest of the tray was still dirty with significant rings where the mugs/glasses were. We then moved the mugs onto the clean bit. On returning to the cabin after breakfast the mugs were back in place but the tray had still not been dusted. It felt like a game was in play. It was also noted that there was significant ‘old’ dust in the bathroom. The shaver socket dust was solid, the dust/dirt on the shelves and edging strips under the shelves was grimy, and had been like that for some time. I have an interesting photographic timeline! The final straw was when the chest of drawers (as above) both opened and on closing them noticed a sticky residue from the previous spillage under the drawer fronts. At this point housekeeping was contacted, an inspection undertaken and confirmation that this fell well below standard and would be addressed. The tray was dusted but the dried milk remained. The shelves in the bathroom were partially cleaned with some residue at the very edge of the shelving still visible. It should be noted that after this clean the shower had been set to the hottest setting, we do check but there was no reason for it to have been turned this high, despite being normal all week! When packing we discovered a daily planner for a day during the previous cruise under the bed. So in summary, dirty tea tray, dirty bedside, dirty shelving and socket in bathroom, lack of cleaning under the bed. I hope you will address this and perhaps consider giving this cabin a deep clean that it needs if not already done so. Entertainment We favour a cruise this time of year as there is usually a subtle hint to Christmas. I waited until 1 Dec to ask about Christmas background music, to be told it will be when the decorations go up. Then I was told it was up to the entertainments team. Then after many of the decorations were up after Gibralter, I was told that they were waiting on the ok from head office. Totally ridiculous!!!! The strings did play ‘Carol of the Bells’ which was delightful and applauded accordingly. Others also commented on the lack of ‘quiet’ areas due to piped music all over the place, and not very nice music at that, during the day. All you could hear was either a hiss or similar. This music was pleasant in the buffet in the evening, but undecessary during off peak times when it would have been nice to have a coffee/sandwich in peace and quiet. I did comment to guest services that background music should be turned off when harpist/string trio are playing as it is difficult to listen to one thing when there are several different sounds going on and I am sure the resident artists appreciated this. The Band, this group is very good, but why on earth in the low temperatures were they left to perform outside, passenger numbers outside were testament to this poor decision. We were in our cabin and could hear their bass on one occasion as it was so loud. This needs to be monitored, it may be for a short time but should not carry so far through the accommodation areas. On the issue of volume, some music was too low to make out and just irritating to have in the background as it was often repetitive and equivalent to long play records, other music was so loud it was uncomfortable to be in the same room as. Mainly this was The Band, which was a shame. Quizzes Time to realise that you have a lower demographic cruising and the 70’s/80’s should start featuring in your entertainment and quizzes, listen to the feedback from your team. The quiz hosts, and craft and natter host were really excellent. Drinks Prices are getting a little high! Illy coffee is not the best, it would be nice to get a coffee card as the package does not really represent good value. The speciality ‘half and half’ I ordered was awful. It was just cold coffee with hot chocolate, and arrived as nothing better than a luke warm mocha, total waste of money. A few years ago there was a hot chocolate with Baileys orange truffle, this was divine and would have gone down really well in view of the weather, something to think about? Afternoon Tea Scones – excellent. Queens Room – asked for coffee, pot brought promptly. Food service waiter did not seem to be able understand when asked about fillings, when asked about one, met with a blank stare as it was put on our plate, the same happened again so gave up and made do. Cakes the same thing, if we asked what something was it was immediately put on our plate, this happened for each choice whether we wanted it or not. Food perfectly acceptable although not entirely our choice. Buffet This was ok, but food was frequently luke warm in the buffet or not replenished regularly leaving gaps in choices of items that should go together, and long waits for them to be provided. From day one the staff were few and very very slow when it came to clearing tables, a bit awkward at a table for two when going for the next part of your meal. I did have to point out to someone in charge how dirty the mouldings around the panels were at the bottom of the glass, especially next to the tables for two, this was not daily dust, this was clearly dust that had not been cleaned for much more than a week! This had been rectified by the following day. Main Dining Room - 2nd Sitting Food ok, and our waiting staff very nice. Onboard Shopping Awful! So limited, some items came out on the first sea day, and were not seen again, surely with people looking for gifts this is missing an opportunity. Some good value drinks deals were to be had. Overall ok value for money for what was paid. The ship looked lovely with Christmas decorations up so at least there were a couple seasonal of days! Read Less
Sail Date November 2017
We can count ourselves as "seasoned" travellers and have been on many cruise ships. We love to dance and wanted to try the reportedly "biggest" ballroom at sea. We chose the Princess Grill cabin and had hoped for fine ... Read More
We can count ourselves as "seasoned" travellers and have been on many cruise ships. We love to dance and wanted to try the reportedly "biggest" ballroom at sea. We chose the Princess Grill cabin and had hoped for fine dining in the Grill Dining Room. This being our first sailing on a Cunard ship we did not know want to expect. But we had sailed on the new Britannia from Barbados and thoroughly enjoyed it, so we thought this British ship may be similar. Although the ship had been "refurbished" it was showing its age. The suite was nice and comfortable, and the cabin steward was most efficient and attentive. But we had no hot water on 2 evenings and taking a cold shower was impossible. They told us some pipes had "burst." We were unable to flush the toilet on a couple of occasions: we were told there was something wrong with the "vacuum" system. The WIFI was extremely slow: we spent about $600 on internet fees on a 12 night cruise. The food on this ship was surprisingly poor in taste and quality: most of our meals in the Grill Dining Room were bland, The fish dishes were miserable. We had to switch to meat and other varieties to get more "taste". But beef was usually tough and even the lobster was tough. We even went to the Kings Court buffet when we got fed up with the Grill Dining, but the buffet was worse. The Kings Court staff was a bunch of unhappy, unhelpful lot. Never served us tea or coffee: truly self-serve. The buffet lacked variety and quality, and always closed earlier than the designated time. But we had come to dance: so we could indeed forget the other negatives? The music was running from 7PM to midnight which was good for dancers. We did not get continuous dancing like this on other ships. The band and singer were good. But on most nights it was too crowded on the dance floor. And most disturbing was the fact people ignored the dress code: we saw guests wearing running shoes, tee shirts, short sleeve shirts: no jackets, no ties, no formal attire. What had happened to this "luxury" liner that used to observe the dress code????? We attended only 2 shows in the theatre: the production show was so poor that we could not put ourselves through another one. The planetarium was interesting. Unfortunately we are booked on the Queen Victoria in February 2018. We expect the food will be of the same bland and tasteless variety. We will never sail on the Queen Mary 2 again. One has a lot of options when you pay over $13000. Read Less
Sail Date November 2017
Just returned from our 19th Nov--15th December QM2 Caribbean cruise and thought readers might like to share our experience. Embarkation The lady checking us in was very slow and overly officious to the point we felt she was nervous. ... Read More
Just returned from our 19th Nov--15th December QM2 Caribbean cruise and thought readers might like to share our experience. Embarkation The lady checking us in was very slow and overly officious to the point we felt she was nervous. It transpired she also hadn't taken our debit card details properly so we had to be called to the pursers office once on board to register the same debit card again. Cabin Regarding our A2 Cabin issues included an intermittent vacuum problem with our toilet not flushing on seven or eight occasions but resolved itself within a few hours, however it was very disconcerting sitting on it when the flush returned! The only other thing was whistling wind when at sea through the sliding patio door seals but the thick curtains helped. Our cabin was one of the new cabins on the 13th deck and a great improvement over standard cabins. The Club cabin living area looked similar in floor area but more luxurious than a standard Britannia balcony cabin. Our cabin had extra framed pictures and a very attractive bevelled mirror made up of six segments above the desk area. My wife did laugh though as she thought this was designed by a man because when she sat down for makeup and to dry her hair, her head reflected right into the bevelled areas of the central mirror segments. She looked like something out of the hall of mirrors and had to therefore stand up to do this which proved more than a little tedious throughout the cruise. The wall mounted television was central at the end of the bed and in a good position to view from there though we had to be a little careful passing the end of the bed as the screen protruded a few inches from the wall. From what I can remember there were mainly a few movie channels, BBC & Sky News and BBC HD and channel with soaps including East Enders, Coronation St, Emmerdale & White Chapel that might be welcome especially for longer cruises . Despite the recent dry dock there were still no movies on demand so we usually ended up seeing part of a film rather than all of it despite the programme times advertised in leaflets. We found the on board itinerary made it difficult to catch up for the start of films. Many of the cabin surfaces on our 13 deck cabin were roll tops of a luxurious marble look and very attractive. The bathroom surfaces were again of a marble look and the shower had large attractive light beige stone style tiling with a clear shower door that opened inwards or outwards, there were clear rubber seals on the door edges that prevented any water from escaping into the main bathroom area. We thought the doors also opening outwards very sensible for larger people. The shower itself was lovely! A light touch on the button on the shower head delivered four different settings! The bathroom itself had plenty of storage both under the basin and corner shelving. The Ship We felt the Carinthia Lounge was a great improvement over the old Winter Garden. Clearly much thought had been made to the new furnishings and dividing spaces where we sat in comfort while listening to the harpist or pianist. The area where snacks were served seemed like a good idea too. The newly improved Kings Court proved much easier to navigate and the new seating was very comfortable on the few occasions we used this. The films we saw in Illuminations were mostly very recent releases, and interesting films too (well done Cunard!) films like Dunkirk, Churchill, The Mountain Between Us, Kingsman II The Golden Circle etc. There were plenty of piano recitals. Our favourite past time was listening to the young talented harpist and pianists in the Carinthia and Commodore Lounges. The Theatre The newly boarded singers and dancers were in our opinion not worth watching, perhaps they will improve given time. Other acts seemed to be far more entertaining. Many of the speakers we found fascinating. Speakers Popular talks included the Costume Designer for The Greatest Showman and other well know films, the well respected author, actor & historian Joshua Levine talking about the blitz and Dunkirk; and a Canadian Astraunaut talking about his International Space Station experience. Such interesting speakers is one of the reasons why we book with Cunard. The Club Restaurant After an initial hiccup in the starboard side Club restaurant we asked if we could move to the Port side Club. This was because we felt the atmosphere was very tense, a couple of servers really did appear not to be team players and seemed disinterested to the point where my lovely DW was afraid to ask for another tea for fear of constant rolling eyes. A very unusual occurance and thankfully the Food and Beverage manager and head Maitre' D got back to us straight away and this was quickly dealt with. After the move we found Dominic and his team truly wonderful, his flambé seemed regularly available at table for customers who asked and Bruno our sommelier knew all the wines and gave us invaluable advice to the point where we left him to choose our preferred non EU New World wine selection. A suitable wine is an important part of our Cunard holiday and Bruno completed the 26 day challenge very well. Our table servers were lovely too, Carlo & Gonzalo were courteous and extremely capable. Overall we found the anytime dining experience suited our needs and the tables were spaced out well but close enough in many cases for neighbouringt ables wanting a quick chat. Food The food in the Club mirrored Britannia with the addition of the back page A La Carte section which remained the same throughout the trip but provided welcome additions such as scallops and beef tornados, the latter being my favourites. We found the quality and selection of the dinner menu very good indeed. The food in Kings Court was a little hit and miss, the minute steaks weretougher than my old boots but the succulent chicken kebabs were a hit with us. Late night KC offerings included savaloy hot dogs but I noted gone were my beloved KC late night burgers, oh how I mourn for them!. We also found that on occasion for lunch when there might be nothing on the Britannia Club lunchtime menu or KC to our liking, a better alternative was the in cabin food service. The sirloin steaks were OK and the club sandwich and delicious burgers were of a very good quality and delivered hot. Also Rose who answered our in cabin orders was always polite and helpful. Itinerary Amber Cove and St Kitts seemed a reasonable replacement to the islands of St Martin & St Thomas that had suffered the recent storm damage. Just a couple of observations though regarding the anchor tender ports. We noticed announcements for independent passengers disembarking were not made until 11am. Not a great deal of time to explore when the last call for tender was in some cases 4.30pm though I guess not entirely surprising for a ship with so many passengers. Something to be aware of if not on a ship excusion. Also Antigua the last port of call, an anchor port, happens to be our favourite was cancelled. The captain made an announcement that the anchor was dragging on the sand bed and with the 15mph on shore winds this left the ship at risk of drifting towards the shore. It was announced that a handful of passengers had already got off so the ship would have to maintain position using thrusters etc until they could be brought back on board which transpired to be not until 5.30pm that evening which left the ships passengers we spoke to disappointed to say the least! Nothing was offered from Cunard for the huge disappointment of missing one out of 5 Caribbean ports and it being the last and arguably the best, not even a drink! The itinerary experience of missing out on the last port really was the biggest downside. I will have to review sailing on the QM2 to the Caribbean in future because of the problems with tender ports.I hope this will help anyone who is thinking about booking a similar cruise. Read Less
Sail Date November 2017
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