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444 Cunard Cruise Reviews

Took easiest and most comfortable way to meet Oceania Nautica in Cape Town. Excellent port calls. Better than flying. 5* Art Deco furnishings. 3* service. Staff does not smile and does not greet guests unless guest talks first. Service ... Read More
Took easiest and most comfortable way to meet Oceania Nautica in Cape Town. Excellent port calls. Better than flying. 5* Art Deco furnishings. 3* service. Staff does not smile and does not greet guests unless guest talks first. Service seemed to be a burden on crew. Our cabin steward was the exception. Smaller than Phone booth size showers drove many to use showers in the fitness center. Balcony ok for two. Glass and rails were cleaned twice. Entertainment and lecture series outstanding. Am now on Oceania Nautica where food quality and presentation are far superior. The Brits seemed to like and praise the food but we could not. Stewards pushed guests aside with service carts in the buffet line. They had no other path to transport clean or used tableware. Paper napkins in the buffet at night are not in step with the smart dress code requested. Maybe the Queen is intended as transportation rather than cruising. It does that well at 22+ knots. Read Less
Sail Date January 2019
The cruise was chosen as a means of picking up the Oceania Nautica in Cape Town. This review does not try to compare the small premium Oceania ship with the four/ five star QE. We have traveled with the Queen Victoria previously. ... Read More
The cruise was chosen as a means of picking up the Oceania Nautica in Cape Town. This review does not try to compare the small premium Oceania ship with the four/ five star QE. We have traveled with the Queen Victoria previously. Comparing our previous Cunard experience there were noticeable differences. Menus have been seriously reduced. There was always something to our liking and it was well cooked and presented. We were definitely not spoilt for choice. What happened to the cheese trolley? A couple of times we had lunch in the Golden Lion pub. The food served there was very good pub grub worthy of the best country pub. Well done Cunard for maintaining the formal nights. Four were about correct for this length of cruise. There were ample day time activities but the evenings were dire. String ensembles, light opera and a comedian who has been using the same material for years. Oh and a juggler. Make your own mind up about that. The big, big problem with the theatre was the volume of the music/ performance. It truly did hurt at times. Summing up. If Cunard wish to continue calling themselves a five star experience they need to start getting it all right all of the time. Bring back a proper cheese board in the main dining room, please, it's what good restaurants do. Read Less
Sail Date January 2019
We chose this cruise as an opportunity to visit some places we’d never seen and get away from a grey British winter. Cunard has a problem. They seem to be massively popular with the over 75s but leave the ‘younger pensioner’ ... Read More
We chose this cruise as an opportunity to visit some places we’d never seen and get away from a grey British winter. Cunard has a problem. They seem to be massively popular with the over 75s but leave the ‘younger pensioner’ wondering whether they really care. The entertainment is poor, comedians that have struggled to leave 1973 behind, lectures about the lives of singers my Nan adored (and I’m 61!), the Golden Lion pianist did what he had to do for the money - an endless stream of 50s classics (he did slip in a Radiohead number at one point which, I suspect, was as refreshing to him as it was to me), jugglers, magicians etc. etc. I understand that Cunard don’t wish to turn their older base away but at sometime they will have to cater for us newer retirees. We’ve been brought up on Led Zepplin, Pink Floyd, Ben Elton and Steve Coogan. OK, so I don’t expect to see Roger Daltrey and Pete Townshend belting out ‘My Generation’ on the Queen Elizabeth but maybe a tribute band or two would go a long way. The funniest comedian on this trip was one of the Entertainment Team, Laura, a brilliantly humorous lady who, when she’s on a roll, had her audiences crying with laughter. Learn from her Cunard, we won’t be happy with beige offerings going forward. The food was average compared to other cruises and the Britannia Restuarant lacked character. We didn’t like the 2 set dining times of 6 (too early) or 8.30 (too late), anytime dining would have suited us better. The staff, though, at all times were professional, attentive and friendly. Drinks were crazily overpriced which, I guess, was good for our livers but left us wondering how much more they would sell if prices were taken down a notch or two (other cruise lines prices are cheaper). We didn’t take any excursions as they looked over priced but, to be fair, that apples to all cruise companies. We did have a couple of bad experiences with their shuttle service in particular in Cape Town - the last shuttle back to the boat was scheduled for 8pm so we got to the pick up area at 7.30. By 8.10 pm no bus arrived so we were forced to walk at great speed back to the boat just making the 8.30 ‘all aboard’ time. We complained heavily to the customer service desk who said they would talk to the shuttle company and come back to us. Of course no one ever did get back to us. Are Cunard terrible? No, that would be unfair, but they are distinctly mediocre. In insisting on several formal nights and high tea in the Queens Room they give a veneer of ‘higher quality’ but, beneath this, it doesn’t really have that much to make you want to come back. But, their problem is that some of their older established customers clearly believe that they are sailing with the creme de la creme whilst the rest are a bit uninspired by the overall experience. How do they change to attract us younger oldies? Or do they even want to? Until they do change we’ll pass on Cunard. Read Less
Sail Date January 2019
This cruise was a fun way to get to our holiday in South Africa as it went from Southampton to Cape Town. The cabin, public rooms, lectures and art gallery were all great. We were travelling in Queens Grill and were presented with ... Read More
This cruise was a fun way to get to our holiday in South Africa as it went from Southampton to Cape Town. The cabin, public rooms, lectures and art gallery were all great. We were travelling in Queens Grill and were presented with wonderful menus but the food that came from the kitchen (as opposed to being cooked at the table) arrived dry. We complained twice but nothing changed, I suspect that the chef did a good job but the food was left too long on the pass. We like wine and had been assured that we could do WSET Course Level 2 on the trip. That was not available. We attended a wine pairing lunch which was hugely disappointing because of the poor presentation by the head sommelier. We were irritated by how little was included in the price and that we were constantly signing chits to pay for things. The coffee available free was poor quality so one had to pay for premium coffee. Even when going on excursions small bottles of water were sold for $3.90. Read Less
Sail Date January 2019
This was our second in Queen Victoria. But the first since the 2017 alterations. Our reason was partly because the first was so good - not always the wisest reason - and the second because we wanted to get away. Embarkation at Mayflower ... Read More
This was our second in Queen Victoria. But the first since the 2017 alterations. Our reason was partly because the first was so good - not always the wisest reason - and the second because we wanted to get away. Embarkation at Mayflower Terminal, Southampton was flawless. No filling of health forms, no waiting on not so comfortable seats, straight to a check-in desk and on to the ship. I do not know why it was so quick, perhaps because we were latish for boarding. Be that as it may, by far the most efficient and fast. Our cabin on deck 4, with balcony was quite adequate, albeit the shower/toilet cubicle could hardly have been much smaller - significantly less than on our Brittany Ferry just a few hours before. But adequate overall, comfortable bed and well looked after by our steward whom, apart from initial contact, we never saw again. Deck 4 is I think at the lower end of cost structure, but the balconies are larger. Also closer to the theater and Britannia Restaurant levels. But a longish trek for the Lido self service, unless you take the lift. Eating at this catagory of cabin is at the Britannia Restaurant, either first or second sitting, for dining, which for us is either too early or too late, but that is the system. There is no freedom dining on Cunard unless you chose a specialty restaurant or a much more expensive catagory of cabin. There are now on Queen Victoria some very,very luxurious staterooms with restaurants to match, but we were never privileged to experience them. But the entertainment, such as it is, is common to all. Food, then, in the Britannia Restaurant is, for dinner, three courses. Quantity for us was ideal, but for some the portions are small. Quality and variety was on the whole good. Sometimes, very good. Waiter service was attentive skilful and courteous. On occasion however, our team was overpressed by having to deal with the cabin's table immediately alongside us. But overall, dinner was a pleasant experience, and for those careful of their weight, no great risk to it. As to drinks, we did not take any, simply because we live in France and the cost differential was just too great. The sommelier took this in good heart. Fort us, the disillusionment stemmed from the entertainment. This was a ten night cruise, with five sea days, and four ports of call. That results in a lot of time on board the ship. Filling that constructively and interestingly we found difficult. There were four guest speakers. Each was an expert in his given field - not always the case. Each we found interesting but others we spoke to did not. That is the risk. But in each case the lectures - Cunard call them Insight Lectures - were during the morning, often one after the other with just time to change the programme on the computer display machine. After that, for the rest of the day, there was a void until dinner time. So, on a cruise with several sea days, be careful to decide what you are going to do. With inclement weather at this time of year to be expected, you may have to amuse yourself. Reading a book brought from home may not be a memorable way of passing expensive days onboard. On the other hand, this ship has an impressive and extensive library. Evening entertainent: five singing and dancing shows, active but not elegant, with singing at the top of the voice And not the greatest at that. Apart from this, which is fine if you like it, there was one male entertainer, one female pianist who played with over panache apart from Gershwin's Rhapsody in Blue which she clearly loved, one ancient TV show star, and two French acrobats of outstanding ability. Apart from this there was a number of specific interest groups such as story writing, knitting, ipad instruction ( at a cost), gin tasting ( at more cost), and speciality groups which we did not recognise So a comfortable and quite elegant ship with, for us, not enough to do in it Excursion bookable through Cunard were predictable if you have been this way before, which many passengers had. One, the moonscape walk on Lanzarote was outstanding. One in GranCanaria was pleasant. One in Vigo which we wanted to go and booked, was cancelled through lack of take-up. Something which in our experience, happens quite often. Homework before you go may well lead you to local tours at far less cost. As well as cost, if booked, the excursion will go ahead, unless Cunard cancels it. Just as well, in the event, since Vigo was blessed with poor weather. If all else fails, take the Vigo ferry across the estuary. It runs every twenty minutes, costs 2 euros and is fun. If you like that sort of thing. At least close to the water and sometimes pretty rough. Disembarkation is by stateroom catagory, the most expensive first. At deck 4, we were the second to last catagory, but the buffet was open throughout, the table tennis freely available, and offloading the passengers well ahead of schedule, so quite painless. This is a ship which still looks like a ship, even though for some, the alterations to the tiered deck stern has spoilt its lines. If that is not important to you, that does not matter. Would we go on this ship again? Not unless it was something really special. As was our first trip the Lusitania centenary. Read Less
Sail Date December 2018
My wife & I have done many cruises over the last 10 years,And this has to be the the lower end of all we have done,If this had been our 1st it would have been our last,1 With CMV, 1 with Tui/Marella/Thomson,2 with Cunard & about 16 ... Read More
My wife & I have done many cruises over the last 10 years,And this has to be the the lower end of all we have done,If this had been our 1st it would have been our last,1 With CMV, 1 with Tui/Marella/Thomson,2 with Cunard & about 16 with P&O,The check in at Southampton was amazingly quick,15 mins from pulling up to cabin is the fastest we have ever experienced,After that it was nothing special,We were experiencing a banging noise outside our cabin,we did contact the pursers desk,the head deck steward did respond very quick,after 30 minutes or so,The desk phoned and said it was a faulty part on the deck above,deck 9 lido,and was required for operational purposes from 07:00 to 23:00 hrs.,They did give some compensation & ear plugs.We were hoping that the faulty part was going to be repaired or replaced at our 1st. stop,Madeira,but no it wasn't and we had to endure this noise for the whole of the Voyage.The there's the entertainment,Or lack of it,There was an illness with 1 of the theatre group,OK I can understand that the show had to be rearranged,so accepted that,but the rest was poor,Pat Patton the the Golden Lion EVERY night,not that good either,A Juggler on the theatre,Come on,we are not 10 year olds,There was 1 night they had a pianist in 3 different bars/venues at the same time,John Martin "comedian" seriously needs new material,He's been on cruise ships for years & is still using the sames gags,Keeps going on about being from Bootle,I thought Liverpool was full of comedians,John not one of them.Entertainments teams didn't mix with the passengers,Cunard like to call us guests,Equinox were good stuck up in the club,but that was empty,with no atmosphere,They did the Golden Lion one night & the Queens room on the last,both were rocking when they were there,I did tick the poor box on the feed back,And the Entertainment Director phoned my cabin & asked if I/We could have a talk about my poor comment,I felt like a naughty child being summonsed to the head teacher,But he was OK,Don't know the average age,We are both in our late 50s.,were very young compered to others,We mention this to the director that Cunard need to move with the times.and start looking after today's generation of cruisers and not who are in the latter years of life,He did seem a little shocked at that comment,But when he thought about it,knew what we meant,they need to rotate the entertainers,We were asked about a cigarette stump/butt on our balcony & we don't smoke, Everything else was great. Read Less
Sail Date December 2018
it was our golden wedding anniversary and my wife wanted to go to new york. as i had spent 17 years working for american IT companies in europe and been to new york for a weekend some 38 years ago, i wasn't bothered. so i booked on ... Read More
it was our golden wedding anniversary and my wife wanted to go to new york. as i had spent 17 years working for american IT companies in europe and been to new york for a weekend some 38 years ago, i wasn't bothered. so i booked on the qm2 to go to new york and the caribbean. as expected the food in the britannia restaurant and the service was first class. the other features of the cruise showed that it was greatly overpriced. i am in a wheelchair so i booked an adapted cabin. this was very small. it was the smallest of all cabins on all of our 9 cruises, so far, and was only useable with the wheelchair, after our cabin steward removed some of the furniture. the entertainment was very like the curate's egg. the onboard song and dance company gave some of the worst shows i have ever seen. avoid new york unless you enjoy being forced to sit in US immigration sheds, even if you are not going into new york or any parts of the USA. as usual the weather in the caribbean was very nice. though the towns are not wheelchair friendly. lots of formal nights with the men dressed as penguins. i do not like formal nights. tried the buffet one night, to be informal. the food was below par. will not use cunard again. Read Less
Sail Date November 2018
Hi. We just returned from November Ney York/ Carrabian this year Well this is a liner with no real identity.. and all the atmosphere of a lift not helped by the Choice of depressing pipped music all over the ship don’t forget this is ... Read More
Hi. We just returned from November Ney York/ Carrabian this year Well this is a liner with no real identity.. and all the atmosphere of a lift not helped by the Choice of depressing pipped music all over the ship don’t forget this is only my opinion and observations of being on other cruise lines. The Mary suffers from dated decor and some odd design features read on, our Statroom was on deck five near stare well B a good location for getting about the room itself was fine and well serviced by staff,. So first to Kings Court Buffet, but I must add that Hygene on entrance to Buffet is very poor often empty gel dispensers and no one at entrance to help, we found this at most places, surprising as I would have thought hygene paramount, the layout is very odd and poor with pods to sit in either side, and an isolated larger area further on but dull, you need to get a seat before you get your meal as it can be a long walk to seat, and you can’t generally see out as there are corridors very odd, and lacks atmosphere, the food was good and varied and as with all cruises plentiful, I would add the staff was brilliant and service very helpful. Britannia Restaurant Silver service was really good Breakfast and Dinner were excellent as was service, this is where QM2 scored well. And the Resaraunt is a lovely room. The Lounges generally were much the same not what we expected, just given different names, the Red Lion Pub for instance is just a boring lounge we only new we were in it it because there’s a sign outside the size of a postage stamp saying so? Cunard missed a big trick hear we were expecting a good old English Pub in the days of themed pubs and fit out,this just fails on any level, and they need to get some proper good old Piano Player Entertaininer type musicians in there to liven it up, The Entertainment is below average we found the general daily bands on board were mediocre and lacked fun and drive creating no atmosphere, some extremely dull..on that the whole ship lacks of any atmosphere at all there is no buzz of excitement or vitality so doesn’t feel alive. The Shows are ok but again lack sparkle not helped by a stage void of backdrops or few props the group are working hard but just lacks Showbiz. You do not see the dancers out about at any events or evenings, The Royal Court Theatre in must be the worst at sea, it’s like they bought some bench seats from a 70s pub in put them in, you have a job to find a seat where you can see the stage properly even in the gallery a very odd theatre and disappointed and dated. The Queens Room again is very dull and just lacks atmosphere on Gala or themed nights. The Illussions Theatre by contrast is exceptional good tiered seating fresh and bright, and must be the best Cineama at Sea with 3D Movies and a Plantatrium this venue is a plus for the ship, also a brilliant library. The Spa is overrated and expensive , we found unfriendly and a little Shabby save your money and use the Pavilion Pool. On that note the pool areas are very small you will end up sitting around the deck seats around deck 7 as you will not get near pools on sunny days. As with other Cruse Lines they all need to address Drinks are very expensive topped by a service charge, why anyone buys photos is beyond me at the staggering cost in today’s digital age, and and generally anything on board is way overpriced. Generally I wouldn’t say we had a bad trip the service and food is excellent, but this ship need a good Entertainment Director to get hold of it and transform its whole atmosphere, its crying out for a 30s40s style music to fit with decor, and lift its spirit, otherwise it’s just a floating Rest Home. As I say we enjoyed our trip and shore excisions sunshine etc were fun, we would not cruise with Cunard again as we found them dated and did not come away wowed. But Happy Cruising Have Fun and being at Sea is a great way to holiday Happy Days. Read Less
Sail Date November 2018
QM2 – NY to Southampton 11th to 18th November 2018 My wife and I are in our mid-60’s and have sailed with Cunard now for 125 days or so since 2011 on all their ships. QM2 is not our favourite ship, but we took advantage of their ... Read More
QM2 – NY to Southampton 11th to 18th November 2018 My wife and I are in our mid-60’s and have sailed with Cunard now for 125 days or so since 2011 on all their ships. QM2 is not our favourite ship, but we took advantage of their offer this last summer to, effectively for free, include two nights at the Crowne Plaza Hotel in Times Square (room only – normally c300$ per night), plus transfers from JFK to the hotel and from the hotel on the 11th to the cruise terminal. You had to book by telephone or via a travel agent and not online. I insisted on an early morning flight for Friday 9th, this meaning we would have at least 50% of Friday in NY + all-day Saturday, rather than arriving late-pm US time as most did. We booked the cheapest inside cabin for this voyage as there is not much to see from a balcony but sea, mist, waves and rain at this time of the year. How did it all go? The flight was with BA leaving at 0830hrs UK time arriving in JFK c1100hrs US eastern time. BA actually supplied a decent breakfast and service was fine and flight ok. We pre-booked our seats and checked-in online before the flight. On exiting JFK Arrivals, we were met by two very nice Cunard reps’ who greeted us by our first names. It turned out we were the first two on the day of a 100+ total, but the only Cunard passengers on that flight. As a result, they had provided a taxi just for us and we were in our hotel room by 1pm – fantastic. Cunard have a desk in the hotel foyer, manned at certain times and later in the day we were able to confirm transfer times for the Sunday to the ship. Transfer to the ship? This was 100% fine at 1100hrs on the Sunday. Luggage was collected from rooms by porterage before departure, but we had to eyeball it before boarding the coach and likewise at the cruise terminal. The Brooklyn Cruise Terminal is basically a large shed with not much to commend it, but as Platinum Cunard World Club Members we bypassed the already mounting huge queues and were onboard by 1300hrs and the large cases arrived shortly afterwards. The cabin? We had 6209, which is an Inside on Deck 6 and as it so happens is directly under the so called ‘Chef’s Galley’ at the after end of the Kings Court Buffet on Deck 7. It is a smallish cabin, albeit with the usual shower and w/c etc., large double bed and sufficient storage space. Unfortunately, during the day one could hear from time to time, food trolleys being moved overhead and at night the distant sound of vacuuming. This was not a terminal problem, but might really irritate some people. If you have a choice, do not choose any cabin anywhere on Deck 6, as Deck 7 is the main self -service buffet, Grills Restaurants + promenade/lifeboat deck are all immediately above. Food? Super meals in Britannia Restaurant (we were second dining) but the buffet was so-so for lunch. Breakfast in the same ‘served’ restaurant or the buffet was 100% fine – decent choices, but probably hotter in the ‘served’ restaurant. The only comment on the dinners is: Why cannot they simply do as any of their eight choices a meat or fish dish without it being covered in fancy sauces. Even roasted Haddock had to come with a weird coconut sprinkling over it all, making it look like a cheap pullover. Tasty it was, but bog-standard fried cod and chips would have been nice as an offering. You can get this in the Golden Lion ‘pub bar’ as one of their lunch menu items, but this was always jam-packed from c1130hrs every day. We had to pretend to be interested in ‘Killer Darts’ between 10.45hrs and 1130hrs to get a table for two for a somewhat early lunch. Afternoon Tea in the Queens Room? Nice, but join the queue early! Speakers and Entertainment? John McCarthy was the headline speaker (Beirut hostage crisis) + a variety of other speakers including a retired RN officer talking about submarine warfare in three sessions + Commodore Connell talking about ‘defence matters’ – he is/was UK Naval Attaché in Washington at the time of the voyage. In the evenings it was the usual diet of song and dance, comedians you haven’t heard of, specialist musicians (finalists but not winners in Britain’s got Talent etc.). On the last night the entire Cunard team did Broadway Rocks, which was very good. Service? Always good and friendly. The downside of the voyage. We will never have an inside cabin again unless it is a cruise with numerous ports of call – 7 days was, for us, claustrophobic. It is nice to have some natural light though a window, or door. Drinks are massively overpriced in comparison to P&O and there is a 15% auto gratuity on every one purchased. For example, the Californian Rose wine we like at dinner was a total of 41.40$ a bottle (say 4 glasses) compared to the same on P&O for a flat £17.50. Cunard are now offering a drinks package for, wait for it, 69$ per day per person when all in the same cabin. That would mean you would spend 966$ for the seven days for the two of you for a half-decent reduced selection of drinks from the menu and some of, but not all, the speciality coffees/teas and water. We did not choose that option – did anyone? Auto gratuities? I joined the long queue on the first day at reception having them removed or reduced. P&O are removing them entirely in May 2019. Champagne Bar? – rarely saw anyone in it in the evenings. A few young people onboard including one or two babies, but by far the average age of passenger must be 60+. Cunard must advertise heavily amongst the LBGT community because there was a significant and noticeable presence onboard – some going out of their way to dress and appear radically different from everyone else. Cunard have dedicated meetings for LBGT, Friends of Dorothy as well as Friends of Bill W on all their ships. This is fine by us, but might be offensive to some. On the other hand, Mrs Essex Man noticed that many of our older ladies seemed to feel that ‘glitter’ in its various forms was the in-thing this year. Evenings can be boring – you either have the bars, usually with some form of musical accompaniment, the theatre, G32 which is a small dance floor with a group or DJ who seems to like ABBA, or the Queens Court huge dance floor and seating area. This is predominantly for ballroom dancing which is not everyone’s cup of tea nowadays in-spite of Strictlys’ success. Films – poor choice and always at wrong times. Dinner in Britannia – Cunard must introduce Freedom Dining like P&O and other cruise lines ASAP. 8.30pm is too late to dine for many of us, but 6pm is also too early for some and why go to the buffet when you are paying a lot of money for proper service? We have never had a problem getting a table in Freedom Dining on P&O, particularly if one is prepared to share a table for 6 or 8. It is nice to meet other people – and you will probably never see them again on the same voyage if they are boring. In summary, the whole thing was okay, but Cunard are now living in a bygone era and having trouble filling QM2 (at least trans-Atlantic). Captain Wells (a great guy) admitted as much when he mentioned that QM2 will be trialling voyages going via Dublin, Liverpool. Iceland and Canada before arriving at NY – in other words, more of a cruise than a straight seven-day voyage A to B. And price? It was £1240 each including the cabin for 7 nights, flights, hotel and all transfers for the total of 9 days, so it was a bargain. We spent a grand total of 419$ on drinks, a photo + a reduced gratuity of 50$ each for the 7 days. To be honest though, we had more fun on MSC Magnifica in early-October for £700 each INCLUDING their standard Classic drinks package and all in a Balcony Cabin for 7 days around Northern-Europe, and we did not starve either! Read Less
Sail Date November 2018
This cruise was part of the celebration of my wife’s 70th birthday, but unfortunately there wasn’t much to enjoy on board. The food in the Queens Grill restaurant was way below what we expected or what is advertised in Cunard’s ... Read More
This cruise was part of the celebration of my wife’s 70th birthday, but unfortunately there wasn’t much to enjoy on board. The food in the Queens Grill restaurant was way below what we expected or what is advertised in Cunard’s literature. The fish was always over cooked and the same applied to the lobster. Being honest the only main meal enjoyed was the rack of lamb, all the rest of the meals were below average which was not what we expected. The maitre’d was very off handed and gave the impression that he did not care when we pointed out that there was a problem. You would think that if a customer was not happy with something that he would make sure that everything would be satisfactory for the rest of the cruise.(especially in the Queens Grill) The stateroom was kept clean and the butler was pleasant when seen. The staff throughout the ship all seemed to be on a downer as even a good morning was met with a frown. The theme of the cruise was Ancestry and the lectures were very poor, one of the lectures was held in a small room which could only squeeze in 200 people and there was more than that outside complaining that they could not get in. Overall the cruise was very disappointing as we have sailed with Cunard before and never had any complaints. Will we sail with Cunard again? Will have to see if reviews indicate that their standards are improving and returning to what they were. Read Less
Sail Date November 2018
1st Cunard experience and sad to say we have B2B booked with them in Aug/Sept 2019, 1st time ever I'm only half hearted about an upcoming cruise !!!!!! I'm sure the locations will cover any Cunard shortcoming. Let me start by ... Read More
1st Cunard experience and sad to say we have B2B booked with them in Aug/Sept 2019, 1st time ever I'm only half hearted about an upcoming cruise !!!!!! I'm sure the locations will cover any Cunard shortcoming. Let me start by saying that while nothing was really wrong it's just that there was nothing that stood out or made the cruise an unforgettable 5 (or even 4) star experience. We cruise to relax and unwind, enjoy new locations and enjoy the company of cruisers from different parts of the world .... being a Luxury category cruise line with a bit of nostalgia thrown in we expected to be treated to something special, we dressed the part, as Cunard expect/insist, but were totally disappointed with the level of service provided. Perhaps suite guests get to experience this sense of "luxury" in their dedicated dining room ..... for others it appears non existent (cattle making up the numbers providing a bit of profit to Cunard ?). Embarkation went smoothly enough, there was an initial problem with the gangway but once this was resolved, no problem, guests were quickly able to board. Had read that a few previous QE guests indicated the ship was looking a bit tired and dated, apart from from minor carpet issues on a couple of decks we saw, and had no issue with the ships condition .. ours was the last cruise before a scheduled refurbishment. We almost always travel in oceanview and our cabin (1076) was as expected, about average size and fit out compared to previous (non Cunard) cruises. Our Steward (Mario) was overly quiet and shy but always offered a greeting when we met, no problem or issue there. Having left London early a quick snack for lunch was enjoyed in the buffet, all tastes were provided for and we never really had an issue with quick meals that we had there after shore excursions and such. Same can't be said for the Lido Grill on the pool deck where the 'chef' seemed to think that cooking was a chore. The only thing that kept us sane during dinner was the company of fellow cruisers, we're asked to dress to a 5 star standard but service was at a 2 star level ..... the meals were unimaginative, bland, small, lacking in variety and very below par for a 5 star cruise liner .... this was the 1st time ever that an incorrect meal was provided, not once but twice !! Initially they indicated a 'wine package' would be available, no details were ever offered or suggested/recommended (yes we could have asked for it but should that really be necessary?). perhaps being the 2nd sitting was a little too strenuous for staff. After dinner most cruise lines offer a reasonable show ..... we sat through about 5 minutes of 2 offerings and quickly departed, extremely poor, worst offering we've ever experienced. One or 2 of the 'enrichment' talks' apparently were quite good, but may have meant little for non British guests. Shore excursions/tours were about average in cost (they're all on the pricey side) but were well managed with minimal hassles. One of the issues many people have is being hassled for drinks every 5 minutes .... let me assure you this will NOT happen .... indeed drink service was extremely hard to obtain, always quicker to walk up and order yourself rather than wait for service staff to ask (5 star prices with 2 star service). After a day or 2 we established a rapport with the wait staff in the midship bar and had no problems there, initially. Being on a late dinner sitting we always made our way there before changing for dinner .... after 5 or 6 days of sitting there between 5 - 7 pm enjoying a martini I was asked to leave "sorry sir, no jacket, no service after 6pm" .... was OK for at least 5 days but must have got someones nose out of joint ???? Being scheduled for refurbishment resulted in most "shops" shutting down 2 or 3 days before the end of the cruise ... not a great experience for guests to have staff moving bits and bobs into storage while the cruise is still underway. Disembarkation could have been as efficient as boarding if it wasn't for the fact that workmen were crowed around waiting to board as guests were being offloaded. In closing the QE will be doing sailings out of Australia from Feb 2019 ..... I wish them luck, cruising tropical waters during an Australian summer is about daytime shorts and evenings with light, neat casual clothes to match the conditions (forgot the jacket) ..... not sure the Cunard dress standards will be appreciated by Aussie cruisers. Read Less
Sail Date November 2018
Various friends who had made the transatlantic crossing in the past assured us we would have a fabulous time on the QM2. We didn't. The service in the Britannia restaurant was fine but the food was not anywhere near as good as ... Read More
Various friends who had made the transatlantic crossing in the past assured us we would have a fabulous time on the QM2. We didn't. The service in the Britannia restaurant was fine but the food was not anywhere near as good as other cruise lines, Celebrity in particular. Tough steak, erratic portion control......The sommelier (who was efficient and courteous ) obviously had too many tables to look after, we were well into our starters before wine order taken. The Kings Court was not a particularly pleasant experience. Awkward seating and chaotic. In particular the roast stations were memorable in that during the week I never actually saw anything other than scraps of dried up meat. Gave up on breakfast after two visits and used Brittania which was fine. The cabin was kept spotless clean. Comfortable theatre and entertainment good in the main. Anthony Inglis and orchestra gave good Best library ever seen! Nightclub fun. The Red Lion pub was dingy and uninviting, other than the quiz we steered clear. Disappointing lectures. All in all it was just average. Lacking the wow factor - expected something special but sadly it wasn't! Read Less
Sail Date October 2018
Loved the ship.The interior was beautiful.The meals in the Brittania restaurant were very good and our waiter was cheerful and helpful. Not too impressed with the entertainment.although the Harpist and string trio were very good. ... Read More
Loved the ship.The interior was beautiful.The meals in the Brittania restaurant were very good and our waiter was cheerful and helpful. Not too impressed with the entertainment.although the Harpist and string trio were very good. Embarkation was a fiasco and disembarkation wasn't much better .StateRoom and table for dining not assigned when we boarded the ship. Don't bother with the Verandah as I thought the meal wasn't worth the extra although the service was good On the whole though the food in all the other restaurants was very good. The two gala nights weren't what I would have called special.The Roaring Twenties night was neither roaring or Twenties, dancing was done to contemporary music,a big let down for me and my partner. The ports of call were lovely apart from Corfu and the excursions were overpriced for what they were.i shan't talk about the exhorbitant drink prices and the added 15% "for your convenience" charge. On the whole it was an enjoyable cruise but not quite the experience that I was hoping for. Read Less
Sail Date October 2018
My wife and I choose this cruise to celebrate our 27th anniversary just the 2 of us, and to visit Venice the first time; this ship docked overnight in Venice which is perfect to see this amazing city. We searched many cruise ships, and ... Read More
My wife and I choose this cruise to celebrate our 27th anniversary just the 2 of us, and to visit Venice the first time; this ship docked overnight in Venice which is perfect to see this amazing city. We searched many cruise ships, and choose this one due to the brand name "Cunard" for luxury cruises. We found out to be over exaggerated. First the cabin is not comfortable due to the air conditioner in the stateroom is not able to turn off; you can set the temperature from cold to hot, but it won't turn the air off !!! We can't sleep with air running in high speed all the time, and made us sneezing most of the time; it's terrible. Checked with the room stewardess and he confirmed that it is centralized control. Secondly, the food is not that fantastic compared to our previous experiences with Holland America and Princess cruises. We, from time to time, ran into dirty glasses and plates. Also we felt sometimes 2nd class passengers because we could not attend the Queen Grill restaurant. 3rd the entertainments are not that great. They repeated the show; we have experienced during this 21 days cruise. And 4th we felt uncomfortable with the service and tender staff, because they spoke in their own Filipino language, and wished that they used English as their official communication. Read Less
Sail Date September 2018
Incredibly expensive 30 dollars for a photo...less impressive than P&o...yet supposed to be the 5 star arm of the carnival organisation...30 minutes to get a drink... unacceptable...just not enough staff and waiter was complaining of ... Read More
Incredibly expensive 30 dollars for a photo...less impressive than P&o...yet supposed to be the 5 star arm of the carnival organisation...30 minutes to get a drink... unacceptable...just not enough staff and waiter was complaining of working 75 hours a week... entertainment ok nothing special...the comedian kev orkian was brilliant but the rest was ordinary and bland... other entertainment...well there just wasn't enough to do... food was on par with p&o but nothing spectacular in fact if anything if a lesser standard. .room was sgabby...TV channels awful and dated...no interactive TV .. bottle if water with tea and coffee making facilities is NOT free be careful... highlight of the trip was karaoke that says something the guests performing better than the ship...I expected so much more...a bellboy on day 1 for an hour is not 5 star.... and never go to Guernsey on a Sunday it's CLOSED...shame no one figured that out on the ship when we were at sea all day Saturday....all in all it failed to live up to its promise or its price point.... I Read Less
Sail Date September 2018
Visiting norway and iceland Again Queen Elizabeth has technical problems : can‘ t therefore landing in Isjafordur. Excursions are cancelled; yesterday night the ship could‘t drive all the time with her max. speed, so we had a ... Read More
Visiting norway and iceland Again Queen Elizabeth has technical problems : can‘ t therefore landing in Isjafordur. Excursions are cancelled; yesterday night the ship could‘t drive all the time with her max. speed, so we had a delay in Akureyi. I remember my cruising by QE 2 years ago: in St. Petersburg we could‘t depart; by the way: it has been the same captain Why cunard is not able to remove the known technical problems? I hope they will solve theses problems to the next cruise we have booked with Queen Elizabeth in may 2019: from yokohama towards alaska and to vancouver. I ithink cunard requires too much of this ship. Captain says that we shall have understanding for her decision. This will be difficult because things repeat. Summery: crew- specially in restaurants, bars, on deck and the butler in the staterooms is very courteous and friendly. The german hostess sometimes was arrogant and complacent. The (english) travel tours hostess rattled off the explanation of the trips. Dining in Queens Grill had been excellent; cabin was luxurious and calm. We will return and hope that technical problems will be solved. Read Less
Sail Date August 2018
We booked on-board QM2 on our T/A last year. The QM2 cruise was because is was an experience we wanted to have at least once. This cruise was booked as we wanted to try a smaller Cunard ship and see the fjords. Our overall ... Read More
We booked on-board QM2 on our T/A last year. The QM2 cruise was because is was an experience we wanted to have at least once. This cruise was booked as we wanted to try a smaller Cunard ship and see the fjords. Our overall impression of Cunard is a rather dark and subdued ship with a quiet atmosphere. This sophisticated atmosphere was pretty good for me but a little too staid for my wife, who's favorite line is Celebrity with Regent Seven Seas coming in second. The balcony cabin was fine, though it appeared cabin upgrades were not part of last year's refitting. We generally cruise in a suite and have never used Celebrity's MDR, so cannot make a comparison. We found the food in the Britannia restaurant to be just decent. A number of dishes were not prepared properly. The buffet happened to be quite good and the setup and service on QV was far superior to QM2. Our biggest problem was the travel desk. My wife has difficulty walking and we were concerned about her walking from the ship to the railroad in Flam. We spoke to staff shortly after boarding and on the day of the tour. They seemed totally disinterested in the problem. When we (barely) got to the train, the tour guides and train crew were very helpful to her. Read Less
Sail Date August 2018
Firstly the good points: Super speedy embarkation , fantastic food on board, two spectacular stops in Flaam & Gerainger. Bergen was Ok but Haugesaund was dreary. We travelled for the first time with Cunard last Fall to the Canaries ... Read More
Firstly the good points: Super speedy embarkation , fantastic food on board, two spectacular stops in Flaam & Gerainger. Bergen was Ok but Haugesaund was dreary. We travelled for the first time with Cunard last Fall to the Canaries and it was wonderful, 10/10. (Queen Elizabeth). This time there didn’t seem to be the same number of staff around. Longer waits to be served with drinks seemed the norm. The food as before was excellent both in the Brittania and the Lido Buffett. The Oriental night and the Indian night in the Lido were exceptional. Drinks are in my opinion pretty reasonable on both the Q.V. & QE , around the same price as you would expect to pay in a London hotel. (And of course you get on board spend which dilutes the cost) To be honest we will look to travel on the QE again next time as this cruise was a slight let down. Read Less
Sail Date August 2018
As a solo traveler I had hoped that this cruise would be enjoyable, it wasn’t. A lot of the time I felt that the ship was too crowded and it could be difficult to enjoy everything it had to offer. For instance, the sun loungers. Plenty ... Read More
As a solo traveler I had hoped that this cruise would be enjoyable, it wasn’t. A lot of the time I felt that the ship was too crowded and it could be difficult to enjoy everything it had to offer. For instance, the sun loungers. Plenty of them, but most draped with towels even though no one was using them. Obviously people would bag their lounger and keep it all day. The lido restaurant, often I had to eat later than I wanted to as there were no free tables. The staff were efficient at clearing the tables but the layout of the food areas was confusing. It would be better if the service area was more thoughtfully laid out. Lots of people seemed to be walking around looking for things. The cost of drinks on board was very high, not unlike London hotel prices. Fair enough, however, I was charged an exorbitant £25 for a large glass of Cloudy Bay wine in the restaurant! Plus all drinks carry an extra 15% service charge, and then they leave space for another gratuity. All this when you are also paying a “one off” service charge of $161 per person for the fortnight. Read Less
Sail Date July 2018
This was our first cruise and had been looking forward to it for such a long time. Overall we enjoyed it and ensured we had a good time. However, our experience was marred by poor service on a number of occasions along with ... Read More
This was our first cruise and had been looking forward to it for such a long time. Overall we enjoyed it and ensured we had a good time. However, our experience was marred by poor service on a number of occasions along with indiscretions from two employees who were managers. Whilst the good old British class system is still alive and kicking, you don't expect it from the crew !!! The ship is beautiful and was a pleasure to be on. The food we found to be very good and we thought that Britannia Club dining was ideal for us. The drinks are very expensive in general, but the wines are extortionate. So how come P&O are more reasonable ? Our balcony room on deck 8 was bigger than we had expected and was very comfortable. However, the bathroom is small with a shower that was absolutely tiny. The water being either very hot or scalding no matter where the temperature control was set. Deck 8 is not ideal if you want a lie-in as the scraping of deck chairs from 06:30 becomes your early morning wake-up call. We also had to make do with the mini-bar contents being left on top of the cupboard, the entire two weeks as our cabin person didn't seem to want to move them anywhere else after "emptying" our fridge. Embarkation was efficient, although disembarkation was a complete shambles. Time in ports were limited. I suspect that they are just long enough for the official excursions from the cruise line. Could have done with longer to enjoy the local atmosphere better. Overall, like I said we did enjoy our holiday but it could have been so much better. It was the little things that let it down, mainly service and maintenance - shame. Read Less
Sail Date July 2018
I choose sailing on the QM2 (this was my 3rd voyage) because it is a civil and upscale voyage and if you want a peaceful journey with nice people, this is it. You are almost guaranteed no children on board because this is not a ship with ... Read More
I choose sailing on the QM2 (this was my 3rd voyage) because it is a civil and upscale voyage and if you want a peaceful journey with nice people, this is it. You are almost guaranteed no children on board because this is not a ship with children's attractions. I was on the July 1, 2018, cruise to Canada and Boston for the 4th of July Fireworks. We left out of Brooklyn, NY. The regular balcony staterooms are a good size and efficiently appointed. There were several noticeable stains in my carpet and also stains in my bathroom sink. Otherwise, the cabin was clean. In the Brittania, Golden Lion and King's Court, the food is mediocre at best and in a few instances the beef was inedible. Portions are average to small. The cocktails are priced fairly but it is about time that Cunard enters the 21st Century and offer an alcoholic beverage package. There is a soft drink package, a coffee package (waste of money as it does not include flavored coffees) and a water package - yes, can you believe it - a drinking water package! The therapy pool (which I love) in the Canyon Spa was closed for one full day for maintenance so people who paid for it lost a day of enjoyment. The excursion I chose in St. John Canada (Skywalk) was a waste of time and money. Crew is polite and friendly but no one goes overboard (no pun intended) with warmth and joviality. I cannot rate the shows as I do not go to them as a rule. Lecture on The Bermuda Triangle was not thrilling. The planetarium is okay. I might be wrong but I don't think there is a general souvenir / sundries store on the ship any longer - at least I could not find it - no where to buy Cunard "logo" type items - shops are upscale and I don't need that as I am a New Yorker and can shop Michael Kors any day of the week. The draw for this cruise is seeing the fireworks in Boston Harbor and from the ship, the viewing is limited. Read Less
Sail Date July 2018
we crossed on the QM2 a few yrs ago, after doing a transatlantic to Europe on another line. We did the same thing this year. Think of this ship as merely a way to avoid flying and cheaper than a business class ticket. Our balcony was ... Read More
we crossed on the QM2 a few yrs ago, after doing a transatlantic to Europe on another line. We did the same thing this year. Think of this ship as merely a way to avoid flying and cheaper than a business class ticket. Our balcony was well liked by us and our steward did a great job. The ship looked fine, public rooms in good shape, etc. it is just that the configuration of the decks are a pain, and the buffet rooms are no better than a diner! The food in the Britannia was adequate and we had excellent service. Many speakers (I think 5) were onboard and most did a good job. The planetarium shows were great -line up 40 min before tickets are given out. I didn’t attend the entertainment but my husband said they were good. If there were another ship to sail home, I would certainly try it, and I may sail the QM again just for convenience. It wouldn’t be my first choice though. Read Less
Sail Date June 2018
Been on 7 Cunard cruises now and enjoyed them greatly with a couple of minor exceptions. This was our first on QM2 and we were excited as she is Cunard's Flagship. However, we did not feel the on board experience was up to the usual ... Read More
Been on 7 Cunard cruises now and enjoyed them greatly with a couple of minor exceptions. This was our first on QM2 and we were excited as she is Cunard's Flagship. However, we did not feel the on board experience was up to the usual Cunard standard. Good points, the cabin (12001) was lovely, seemed a little larger than same grade on the other ships. General ship interior is very nice, light and bright and clean everywhere. Ship layout is somewhat erratic, takes a while to get used to it, there are some quite long walks between venues. But then she is larger than the other two. The bad points, well, we did not like the Kings Court Buffet compared to the LIdo Buffet on QE and QV. This one is very very noisy, no sound proofing, ie carpet anywhere, horrible seating layout (straight rows with little separation - like a canteen) and the food was not up to the usual high standards we have had before. its a bunfight at best. We tried for Planetarium tickets - notice says they are available from 09:00 on first come first served. I arrived at 09:00 to find 6 other people waiting. No-one came with tickets. So one passenger called the front desk. A very curt female arrived to tell us the tickets had all gone. I asked how could that be since it was now only 09:05 and we had been there since 09:00 and some of the group before that - and no tickets had been handed out - whereupon she told me very rudely: " Well I don't know, ask your fellow passengers!" - I took exception to that and told her no - that does not answer my question as to why there are no tickets - and that I did not believe her. Clearly these had already been given to a group in advance. I returned some 20 minutes later to find another set of people eagerly waiting at the Connexions desk - and so I advised them all tickets had gone - as no-one from Cunard was anywhere to be seen to let them know. This was disgusting. At least be honest !! The staff do lack in many areas. Our cabin attendant never introduced himself on embarkation as is usual, nor did he advise us of the muster drill time, etc. In fact we only ever saw him once when he delivered a bowl of fruit. Bar staff, I ordered a diet coke, she opened a regular coke then gave me the evils when I told her I asked for a diet coke. As for the MDR - well once again Cunard assigned us a table in a dark corner by a service station - heaven knows how you get a good table - if anyone knows the secret please tell me - 7 cruises and not a decent table yet. And now we will be platinum! In general the mini-cruise itself was good and it's a great way to try out a different ship. We love it that Cunard has wrap-round promenade decks on all ships. Really like to walk around the decks both day and evening. The Cunard tour we took to Rouen was excellent, lovely town, even on a very foggy day. This was a taster of the QM2 for us as we have a 14 night one booked next year. This trip was the "decider" as to whether or not we would still go. We will. Read Less
Sail Date May 2018
Part of a holiday which visited Golden Triangle in India before joining QM2 back to Southampton. First time on this ship. Last Cunard cruise was QE2 just before it went out of service. The cabin was well laid out but I did not want a ... Read More
Part of a holiday which visited Golden Triangle in India before joining QM2 back to Southampton. First time on this ship. Last Cunard cruise was QE2 just before it went out of service. The cabin was well laid out but I did not want a sheltered balcony which is like a metal box cut in the hull with no view if you are sitting down. I was disappointed in the food in the restaurant but found the buffet good for breakfast and lunch. Drinks were very expensive. I always ate dinner in the restaurant and had good waiters and a very helpful Maitr d’. Some of the speakers had very interesting topics but I felt the presentation standard was poor when they read directly from a script or the screen in often a less than enthusistic manner and they made no attempt to engage with the audience. Exceptions were Anthony Horowich and Sally Gunnell both of whom gave excellent presentations. That was the standard I had expected. Entertainment was variable and not as good as other cruise lines. The professional dance couple and their dance classes were excellent and there was a good hardworking team of dance hosts. That certainly was a very high standard. Overall however I felt the ship was living on a reputation of a high standard which is no longer being attained. The ports and Suez Canal were interesting and the problem of not being able to dock at Naples was quickly overcome by tendering (very proficiently carried out) into Sorrento was definitely an added bonus. Shore excursions were well organised but rather expensive compared to other cruise lines. Overall I enjoyed my cruise but would hesitate to go on QM2 again. Even ‘Cunarders’ were saying the other two Cunard ships are better than their ‘flagship’. Read Less
Sail Date April 2018
This was our 5th Cunard cruise and second on QM2. The cruise was 3 weeks from Dubai to Southampton transiting the Suez Canal which we had never done before, this and visitng Petra was the main reason we booked with Cunard as our travel ... Read More
This was our 5th Cunard cruise and second on QM2. The cruise was 3 weeks from Dubai to Southampton transiting the Suez Canal which we had never done before, this and visitng Petra was the main reason we booked with Cunard as our travel agent had a pre cruise offering of a South Africa trip 3 days 2 nights travelling on Rovos Rail from Petoria to Capetown and 2 nights in Cape Town before flying to Dubai for 2 nights so this was the main reason we booked with Cunard. There were just over 350 passengers doing the whole world cruise and we were told that's half the number there usually is, the remaining passengers like us were doing segments. Embarkation in Dubai was well organised and fairly quick, we were on board by 12:30pm and we made our way to the Kings Court for lunch which at that time was very busy but we did get a seat. Our cabin was available by 1pm, we got one suitcase quite quick and unpacked but the other didn't arrive until just before the boat drill however we managed to unpack in time for dinner. We were first seating in the Brittania Restuarant at 18:00, a bit early but the later sitting was too late for us. We had asked for a table for 2 which we got however these tables are so close together they are tables for 4, our table was 350 was not in a good position in the restaurant and I wouldn't recommend it. Food is always subjective and in my opinion the restaurant food was neither great or bad just mediocre , it was always presented well and was piping hot however not very inspiring. The waiters were always very busy but they were attentive and helpful. The food in the Kings Court was good, plenty of selection at breakfast and lunch, we had dinner a couple of times and we were surprised at the selection and the good quality of food available in the evening, it was very popular with guests who wanted casual dining. We had dinner in the Verandah Restaurant which was a nice change but not worth the $49 each to dine there, only 2 other tables were booked when we were in, I wonder why! There was alternative dining set in an area of the Kings Court and this had 5 different menus which changed every week there was American, Asian, Mexican, Italian and Indian, we ate there on one occasion and the food was very nice, there was an additional charge of $19.50 each for the privilege. Alcohol and mixers/soft drinks in the bars were very expensive especially when there is an 18% service charge on top, you also have to buy water, yoj an get it by the glass from a dispenser in the Kings Court, water is complimentary on a number of cruise lines and hotels bit not on Cunard. We purchased good wine ashore to drink in the restaurant and paid the corkage fee of $20 which was more cost effective. Service in the main was good and the majority of staff were friendly and helpful however there were some staff who were quite sullen and gave the impression that they didn't want to be there, this isn't White Star Service, in addition there was no interaction with the officers and passengers, we only saw the Captain on two occasions during the 3 weeks on board, at the welcome on board party and the loyalty club party. There are free laundries for passengers to use on each deck, there were always queues of people trying to get a machine, there were 4 each washing machines and dryers and they were constantly busy, this is not a nice place to be as people get quite annoyed and I witnessed a few arguments e.g the same passenger using 2 washing machines a 2 driers this tends to frustrate people. We had booked trips through Cunard to Petra, Herculaneum and Rome, although expensive they were good, well organised trips with excellent guides so felt they were good value for money. The celebrity speakers, Antony Horovitz, Sally Gunnell, a retired customs officer and forensic scientist which unfortunately I don't remember their names were all interesting The theatre company was okay and we enjoyed most of the guest entertainment especially the Barricade Boys, Mike Doyle and Kev Orkian Disembarking in Southampton was quick and easy. Would we travel with Cunard again, possibly if the price was right but there are other cruise lines out there who offer a superior service and are much better value for money. Read Less
Sail Date April 2018
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