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5 Helpful Votes
Sail Date: December 2017
This was our first time on Queen Elizabeth having cruised with Cunard five times in the past three years. Our inside cabin on Deck 4 (Aft) was fine, as was the service from Edgar, our Room Steward. The entertainment programme was nowhere ... Read More
This was our first time on Queen Elizabeth having cruised with Cunard five times in the past three years. Our inside cabin on Deck 4 (Aft) was fine, as was the service from Edgar, our Room Steward. The entertainment programme was nowhere near as good as that previously experienced, particularly the Theatre shows. The first nights show was particularly poor-no headline act, and the Royal Cunard singers and dancers were on for three nights out of the first five. Also, there seemed to be a shortage of musicians at first, for example, Synergy; who we really rated, missed performances on the first two days. We were informed that this was due to group members being deployed elsewhere on the ship. This also happened in the Golden Lion, where the regular entertainer missed performances to play with the Queens Room Orchestra. Service generally was not as good as previously experienced, both in the Britannia Restaurant and in the entertainment venues such as the Golden Lion and the Yacht Club. We went to the bar and ordered drinks on several occasions due to the absence of waiters. We cruised with P&O for the first time in early November and felt the the Entertainment Programme was better, whilst the service and food matched that of Cunard in every respect. This review probably sounds very negative, and we enjoyed many aspects of the cruise. However, it just did not meet the standards we have come to expect from Cunard. Read Less
4 Helpful Votes
Sail Date: December 2017
Embarkation was fine. The cabin was well presented and serviced well. Didn't get into Bruge because of bad weather. Entertainment was basic to say the least. Sometimes nearly impossible to get a drink ....even when sat at the bar. We ... Read More
Embarkation was fine. The cabin was well presented and serviced well. Didn't get into Bruge because of bad weather. Entertainment was basic to say the least. Sometimes nearly impossible to get a drink ....even when sat at the bar. We ordered some sandwiches one lunchtime and they never arrived. The food in the Brittannia restaurant was cold and unappetising so we tried the buffet which was exactly the same. My daughter has a severe egg allergy so we informed the waiter at breakfast time. She was served up an English breakfast with the egg scraped off the plate, you could actually see where the egg had been on the plate. I have cruised with 4 different cruise lines and this was by far and above the worst experience. There were 15 of us celebrating my wife's 60th Birthday and every single one said they would never use Cunard again.I don't know if Cunard use the mini cruises as training exercises for new staff but it has put me off totally.Such a shame that such a prestigious name as Cunard has been allowed to serve up rubbish such as we experienced on our trip. Read Less
Sail Date: December 2017
Embarkation at the Ocean terminal was extremely quick and smooth, after arriving around 11:30am - we were on board and in the Lido for 12. We did a back-to-back with the next cruise, so didn't disembark this one. The other passengers ... Read More
Embarkation at the Ocean terminal was extremely quick and smooth, after arriving around 11:30am - we were on board and in the Lido for 12. We did a back-to-back with the next cruise, so didn't disembark this one. The other passengers were a lower average-age for a Cunard trip, and seemed to include a lot of groups of friends or families - not too many children though. Consequently, the evenings were good (despite DJ Michael) and the final party night was fantastic in the Queens room, with a 60's band The Overtures. Our one and only port stop in Bruges was unfortunately cancelled due to the weather making it impossible to dock, so we got an extra day at sea. The Captain did warn everybody the night before, so we weren't surprised. It would probably have been a bad day to wander around outside anyway, and good travel insurance will help with this. Food and service in the Britannia restaurant were very good. We asked to be moved from 6pm to 8.30 dining after the first night, and they accommodated us well. In June '16, on Victoria, we had some really good party nights in the Yacht Club bar on the top deck, so were looking forward to the same on Queen Elizabeth. Unfortunately, after the (very good) band Synergy finished, we were subjected to 'DJ' Michael, who had no concept of how to keep people on a dancefloor and mainly took random requests, leading to a only a handful of people dancing to each tune. Unfortunately this continued on the next cruise and ruined any chance of a party atmosphere ever developing in there. Read Less
13 Helpful Votes
Sail Date: December 2017
Cabin was nice, food was excellent and staff also where excellent. Nightmare was the kennels where I had my 2 small dogs $1000 per dog for a week of hell. We had attacks everyday on different dogs mainly the small dogs by an American dingo ... Read More
Cabin was nice, food was excellent and staff also where excellent. Nightmare was the kennels where I had my 2 small dogs $1000 per dog for a week of hell. We had attacks everyday on different dogs mainly the small dogs by an American dingo and nothing was done. No vet on board, no first aid training given to kennels masters and 20 dogs an d3 cats in a very small enclosed space. It was very stressful and I never let my 2 small dogs out of my site. We only had certain visiting hours. A very stressful week for me, my dogs and other dog owners who had their small dogs attacked. Total waste of money! Not safe for small dogs at all also cramped space. Disgusting after all the money I spent to go on there. I will never recommend this kennel crossing for any animal. Also the weather was stormy and it’s on deck 12 Read Less
3 Helpful Votes
Sail Date: December 2017
After more than 40 cruises on 7 different lines we wanted to try the upscale service on Cunard since folks we met highly regarded it. This was an economical way to try it especially since we love sea days and many ports are a bore for ... Read More
After more than 40 cruises on 7 different lines we wanted to try the upscale service on Cunard since folks we met highly regarded it. This was an economical way to try it especially since we love sea days and many ports are a bore for us. Everything lived up to or exceeded our expectations. Our penthouse room was the largest we ever have had. My wife had a walk-in closet with a drawer unit; my closets and drawers were along the hallway to the door. Dining at an assigned table for two with no set time and congenial neighbors at adjacent tables was extremely pleasant. Our assigned servers quickly learned our preferences. I restrict my salt so we were given copies of the next day's menu at dinner and we could select entrée items which would be prepared to my restriction next day. The lecture and music programs were first-rate (at least for us) and were very well attended, so lots of passengers agreed. There was the usual very good orchestra and a string quartet, and a harpist and a concert pianist and a baritone opera singer and a soprano. The two theatres were busy most of the time. We took along reading materials and "busy work" and didn't touch either there was so much going on. All age groups were represented, even some very small children. This is a very big ship with 2600 passengers but with so many very tastefully decorated public spaces it never feels crowded. Even for disembarkation there was ample seating for everyone. I learned that Carnival planned and built this ship - what a surprise! They have risen several notches in my opinion, but I still do not wish to travel on one of the "Carnival" ships. Read Less
2 Helpful Votes
Sail Date: November 2017
Firstly I must say that we have enjoyed all previous cruises done at this time of year and have sailed on QE before, so had no hesitation in doing this again. Although relaxing, despite being a little colder than usual, our experience ... Read More
Firstly I must say that we have enjoyed all previous cruises done at this time of year and have sailed on QE before, so had no hesitation in doing this again. Although relaxing, despite being a little colder than usual, our experience this time was not so good and here is why. Cabin – 6175 On arrival had to clean the drawers on the right hand side of the bed as there was a sticky residue (red wine?) on the front. Nothing noted for a few days until went to use a glass from the tea tray, this is where it went really downhill. The tray was extremely dusty along with the spoons and their rest. There was a dried spillage under the rubber mat, resembling dried milk, also there was evidence of dried milk under the front of the mat and in the tray itself. I did write a message in the dust ‘clean me’. The following day the message had been wiped, but the rest of the tray was still dirty with significant rings where the mugs/glasses were. We then moved the mugs onto the clean bit. On returning to the cabin after breakfast the mugs were back in place but the tray had still not been dusted. It felt like a game was in play. It was also noted that there was significant ‘old’ dust in the bathroom. The shaver socket dust was solid, the dust/dirt on the shelves and edging strips under the shelves was grimy, and had been like that for some time. I have an interesting photographic timeline! The final straw was when the chest of drawers (as above) both opened and on closing them noticed a sticky residue from the previous spillage under the drawer fronts. At this point housekeeping was contacted, an inspection undertaken and confirmation that this fell well below standard and would be addressed. The tray was dusted but the dried milk remained. The shelves in the bathroom were partially cleaned with some residue at the very edge of the shelving still visible. It should be noted that after this clean the shower had been set to the hottest setting, we do check but there was no reason for it to have been turned this high, despite being normal all week! When packing we discovered a daily planner for a day during the previous cruise under the bed. So in summary, dirty tea tray, dirty bedside, dirty shelving and socket in bathroom, lack of cleaning under the bed. I hope you will address this and perhaps consider giving this cabin a deep clean that it needs if not already done so. Entertainment We favour a cruise this time of year as there is usually a subtle hint to Christmas. I waited until 1 Dec to ask about Christmas background music, to be told it will be when the decorations go up. Then I was told it was up to the entertainments team. Then after many of the decorations were up after Gibralter, I was told that they were waiting on the ok from head office. Totally ridiculous!!!! The strings did play ‘Carol of the Bells’ which was delightful and applauded accordingly. Others also commented on the lack of ‘quiet’ areas due to piped music all over the place, and not very nice music at that, during the day. All you could hear was either a hiss or similar. This music was pleasant in the buffet in the evening, but undecessary during off peak times when it would have been nice to have a coffee/sandwich in peace and quiet. I did comment to guest services that background music should be turned off when harpist/string trio are playing as it is difficult to listen to one thing when there are several different sounds going on and I am sure the resident artists appreciated this. The Band, this group is very good, but why on earth in the low temperatures were they left to perform outside, passenger numbers outside were testament to this poor decision. We were in our cabin and could hear their bass on one occasion as it was so loud. This needs to be monitored, it may be for a short time but should not carry so far through the accommodation areas. On the issue of volume, some music was too low to make out and just irritating to have in the background as it was often repetitive and equivalent to long play records, other music was so loud it was uncomfortable to be in the same room as. Mainly this was The Band, which was a shame. Quizzes Time to realise that you have a lower demographic cruising and the 70’s/80’s should start featuring in your entertainment and quizzes, listen to the feedback from your team. The quiz hosts, and craft and natter host were really excellent. Drinks Prices are getting a little high! Illy coffee is not the best, it would be nice to get a coffee card as the package does not really represent good value. The speciality ‘half and half’ I ordered was awful. It was just cold coffee with hot chocolate, and arrived as nothing better than a luke warm mocha, total waste of money. A few years ago there was a hot chocolate with Baileys orange truffle, this was divine and would have gone down really well in view of the weather, something to think about? Afternoon Tea Scones – excellent. Queens Room – asked for coffee, pot brought promptly. Food service waiter did not seem to be able understand when asked about fillings, when asked about one, met with a blank stare as it was put on our plate, the same happened again so gave up and made do. Cakes the same thing, if we asked what something was it was immediately put on our plate, this happened for each choice whether we wanted it or not. Food perfectly acceptable although not entirely our choice. Buffet This was ok, but food was frequently luke warm in the buffet or not replenished regularly leaving gaps in choices of items that should go together, and long waits for them to be provided. From day one the staff were few and very very slow when it came to clearing tables, a bit awkward at a table for two when going for the next part of your meal. I did have to point out to someone in charge how dirty the mouldings around the panels were at the bottom of the glass, especially next to the tables for two, this was not daily dust, this was clearly dust that had not been cleaned for much more than a week! This had been rectified by the following day. Main Dining Room - 2nd Sitting Food ok, and our waiting staff very nice. Onboard Shopping Awful! So limited, some items came out on the first sea day, and were not seen again, surely with people looking for gifts this is missing an opportunity. Some good value drinks deals were to be had. Overall ok value for money for what was paid. The ship looked lovely with Christmas decorations up so at least there were a couple seasonal of days! Read Less
3 Helpful Votes
Sail Date: November 2017
Great time met some lovely guests staff from cabin staff wait staff and pushers all very polite and freindly ports of call were great weather abit cold but Cunard can't help that , Embarkation was so fast from getting out of our car to ... Read More
Great time met some lovely guests staff from cabin staff wait staff and pushers all very polite and freindly ports of call were great weather abit cold but Cunard can't help that , Embarkation was so fast from getting out of our car to stepping on board 20 mins cabin was already so left all our carry owns and had a walk around public areas were all very welcoming , it was only 11.30 so we had a drink on the top deck and relaxed until lunch time which did not disappoint , the meals from then on where lovey well served and tasted great . The entertainment was fine not all to our taste but watchable ,what we do like is all the music. Around the ship just to sit and listen to as you walk through . We will go on Elizabeth again . It is our new go to favourite Read Less
7 Helpful Votes
Sail Date: November 2017
we didn't have to fly and we had been on the ship before. This was the fourth time we had been on the QM2 and it is certainly not what it used to be. The service in Britannia was excellent as always but the service in the kings court ... Read More
we didn't have to fly and we had been on the ship before. This was the fourth time we had been on the QM2 and it is certainly not what it used to be. The service in Britannia was excellent as always but the service in the kings court was lackadaisical. On previous cruises we never felt that the drinks were over-priced but that is certainly not the case now. I feel as though Cunard is nickel and diming. The one tour we took was a disaster. We waited to start for one hour for one person who was late.Then the traffic was horrendous and which of course is unavoidable but if we had started on time maybe it could have been avoided. When we complained to the tour office they were not very helpful.They doubted our word. I told them to contact the other people on the tour who would verify what I told them.So far no resolution. The tender service was poorly handled. Some of the entertainment was good. The classical pianist was excellent .RADA was entertaining. The productions were good but terribly over amplified. Other than the liquor shop the items in the shops were not appealing. With other ships to choose from, we won't be sailing on QM2 anymore Read Less
7 Helpful Votes
Sail Date: November 2017
This was my third time on QM2- I was on the cruise last year to the Carrib. I feel that things are slipping on this ship. The food was just awful at my 8:30 sitting in Brittania. I would call the portions childrens . Dull, no sauce to ... Read More
This was my third time on QM2- I was on the cruise last year to the Carrib. I feel that things are slipping on this ship. The food was just awful at my 8:30 sitting in Brittania. I would call the portions childrens . Dull, no sauce to spark up the flavors. The deserts were just awful. When have you ever been on a cruise in the Carrib that did not offer Baked Alaska??? Cherries Juble had a stale cracker thing in the middle! What??!! We were offered 1 round of bread and that was it. No bread left on the table. Talk about cutting back!! There were no Christmas decorations on the ship, but there were last year. Why? My tender crashed into waiting tender and nobody asked if we were OK. Seemed to be no one in charge. The waiters were great in dining rooms ---But the bus boys/servers in Carinithian Lounge and out on deck and at the buffet seemed so unhappy and sad. They rarely smiled, and were very unhappy in their work. They crashed the used dishes around. Jarring!! The ship had the feel of an old folks home, with people asleep in the lobby and on the Promd. deck with their mouths open!!! Never ever saw the Capt. or any officers walking around the decks. And be advised that the shore excursion people charge you 10% if you cancel, even if you give 7 or 8 days notice!!! This was not a fun cruise- I will go back to Princess now. Much nicer crew and much better food, although that would not be hard to do!!! Embarkation was fine as was getting off in NY. Very easy. Tea was very nice at 3:30 daily. Drink were much to pricy and small. I could add more, but I doubt anyone cares.......Nobody wants to say anything bad, because you are labeled a grump---I have been on 48 cruises and this line does not deserve the high marks, in my opinion. Just because it is Cunard does not mean they should not try to please any more!!!!!! Get with the times!!! (I am a stock holder) Read Less
9 Helpful Votes
Sail Date: November 2017
I recently took my wife on our first QM2 cruise. I list 10 positives and three negatives, but the overall ratio of good to bad was far higher than that. We definitely plan to go again and made a future cruise deposit. Ten Best ... Read More
I recently took my wife on our first QM2 cruise. I list 10 positives and three negatives, but the overall ratio of good to bad was far higher than that. We definitely plan to go again and made a future cruise deposit. Ten Best Things About My QM2 Voyage • The crew, who were almost unfailingly polite, cheerful, efficient and available when needed. • The public areas of the ship, which, with the exception of King’s Court, rarely felt crowded, even on a sea day with the decks closed. • The musicians, especially the Dixieland concerts. • The dancing in the Queen’s Room. • The peaceful, well-stocked library, which features outstanding views. • Afternoon Tea, although what virtually amounts to another meal is hardly what I needed! • Room service breakfasts. • The bar/wine service at dinner. • Catholic Mass every day. • The shrimp linguini served at dinner the first night. Three Areas for Improvement • Excursion dispatching and tender operation in St. Lucia. I understand there was an initial delay beyond Cunard’s control, and I make allowances for that. But the organization left a lot to be desired. For some reason they chose to provide stickers with numbers that were not unique to the excursion, instead using a combination of number and color. Most of the colors seemed to be orange, peach, rose, pink or coral, but what could go wrong? They must have been boarding a lot of non-excursion passengers, because it took forever to get called. Then, our tender pilot had a great deal of difficulty docking and our 9:00 excursion (for which we had to report at 8:15) didn’t actually start until 10:15. When waiting to return we once again witnessed a docking procedure I can safely describe as inept, because the next tender docked without difficulty. And is there some rule that prohibits loading two tenders at the same time? Note that all of this relates to St. Lucia. I have no issue with the decision to scratch Antigua due to the conditions. • Dress code compliance, particularly in the theater and the pub. • Cunards’s website. It is full of inaccurate information. I could cite five instances, but I’ll spare you. It also requires six fields each time to log into the personalizer. Who else requires more than two or three? And the “one time” consent screen must be acknowledged every single time. So, I had to vent a bit, but this was a fantastic experience. Read Less
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