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Sail Date: July 2018
We wanted to sail out of New York City and thought this cruise would be a good fit. The ship was beautiful, the room was nice, however the service was very disappointing. It started with the 1.5 hour wait in line to get onto the ship. Then ... Read More
We wanted to sail out of New York City and thought this cruise would be a good fit. The ship was beautiful, the room was nice, however the service was very disappointing. It started with the 1.5 hour wait in line to get onto the ship. Then there was a long line to get into dinner the first night while only one crew member had the list to help find passenger’s s find appropriate entrance to the dining room. It was very disorganized. At least two waiters were unable to describe the menu items when asked. Although many staff smiled and said hello in a hallway, most did not. The bartender and wait staff on deck were unfriendly at best. It was not a good experience. There were no more than one staff person to direct passengers who were not clear how to navigate the process of getting off the ship for excursions. There were no signs on the ship to help people get to places where they needed to be. And when arriving in Brooklyn, we were told to assemble in the Queens room and once there, we were told we did not need to go there and could leave the ship anytime. Once again, this told us that the staff was not trying to anticipate passenger needs and assist them. And finally, we were very unhappy in both the written and verbal comments, we were told we could not see the Boston fireworks from the ship, but recommended places to go in the city to see fireworks. This was not true. We were lucky that we just happen to wonder onto deck 11 and see that the fireworks could be nicely seen from the ship. Overall, there was just a lack of service and attention to passenger needs. We do not recommend Cunard. We are truly disappointed in our experience. Read Less
Sail Date: July 2018
I choose sailing on the QM2 (this was my 3rd voyage) because it is a civil and upscale voyage and if you want a peaceful journey with nice people, this is it. You are almost guaranteed no children on board because this is not a ship with ... Read More
I choose sailing on the QM2 (this was my 3rd voyage) because it is a civil and upscale voyage and if you want a peaceful journey with nice people, this is it. You are almost guaranteed no children on board because this is not a ship with children's attractions. I was on the July 1, 2018, cruise to Canada and Boston for the 4th of July Fireworks. We left out of Brooklyn, NY. The regular balcony staterooms are a good size and efficiently appointed. There were several noticeable stains in my carpet and also stains in my bathroom sink. Otherwise, the cabin was clean. In the Brittania, Golden Lion and King's Court, the food is mediocre at best and in a few instances the beef was inedible. Portions are average to small. The cocktails are priced fairly but it is about time that Cunard enters the 21st Century and offer an alcoholic beverage package. There is a soft drink package, a coffee package (waste of money as it does not include flavored coffees) and a water package - yes, can you believe it - a drinking water package! The therapy pool (which I love) in the Canyon Spa was closed for one full day for maintenance so people who paid for it lost a day of enjoyment. The excursion I chose in St. John Canada (Skywalk) was a waste of time and money. Crew is polite and friendly but no one goes overboard (no pun intended) with warmth and joviality. I cannot rate the shows as I do not go to them as a rule. Lecture on The Bermuda Triangle was not thrilling. The planetarium is okay. I might be wrong but I don't think there is a general souvenir / sundries store on the ship any longer - at least I could not find it - no where to buy Cunard "logo" type items - shops are upscale and I don't need that as I am a New Yorker and can shop Michael Kors any day of the week. The draw for this cruise is seeing the fireworks in Boston Harbor and from the ship, the viewing is limited. Read Less
Sail Date: July 2018
We have cruised numerous times, but had not yet cruised with Cunard. We wanted to experience the Queen Mary 2, and a short, 5 night cruise over the 4th of July was a wonderful opportunity to do so. The QM2 is a stunningly beautiful ... Read More
We have cruised numerous times, but had not yet cruised with Cunard. We wanted to experience the Queen Mary 2, and a short, 5 night cruise over the 4th of July was a wonderful opportunity to do so. The QM2 is a stunningly beautiful ship. The décor is very “art deco” and reminiscent of a more elegant age. The many common areas on the ship are large, well appointed, and, even at capacity, do not feel crowded. In fact, the whole ship feels longer and wider than any other ship we have cruised on. Just being on board was relaxing. QM2 was built as an “ocean liner” and not as a cruise ship. This may account for the fact that it is laid out differently (and sometimes confusingly!) Example: Access to the main pool on Deck 8 is through the Verandah restaurant!! The dinner venue on board the ship is dependent on the basis of the category of room booked. “Queen’s Grill Suite” passengers dine in the Queen’s Grill; “Princess Grill Suite” passengers dine in the Princess Grill. “Britannia Club balcony” passengers dine in the Britannia Grill. All the rest dine in the Britannia restaurant. Anyone can dine at the buffet. There is no poolside grill. Room service is complimentary. The QM2 has a serious dress code. Men must wear a jacket for dinner in the dining room and in many of the bars. A tie is essential for “gala night.” There were many entertainers and lots of venues. The ship also offers a “matinee” at 2:15 on sea days with live performances. There is plenty to occupy one's time. Among the best things on board is an actual, functioning library with wood paneling, comfortable seating, and great views. It is very classy and a great place to just sit and read. We would sail “transatlantic” for 7-9 days on this ship without hesitation. However, we are not at all sure that we would take a longer, more port intensive cruise. This has to do with the fact that the ship offered very few good options for shore excursions and those options that were offered were too short. Read Less
2 Helpful Votes
Sail Date: July 2018
Hey honey--I got tickets to Springsteen on Broadway--can we sail on Queen Mary 2? That's how this voyage began... We sailed on the five day portion of this itinerary--from NY to Saint John, New Brunswick, to Boston for the 4th of ... Read More
Hey honey--I got tickets to Springsteen on Broadway--can we sail on Queen Mary 2? That's how this voyage began... We sailed on the five day portion of this itinerary--from NY to Saint John, New Brunswick, to Boston for the 4th of July, and back to NY. We were "trying out" the Queen Mary 2 with the idea of a world cruise in 2021. Five days is nothing like 113 days, of course, but we still felt like we got a feel for the ship, and we loved it. We embarked from Red Hook Terminal in Brooklyn, which definitely doesn't have a five star feel--very industrial port and waiting area. Our embarkation time was listed as 3 PM. but from reading reviews here, I learned that we could ignore that, get there early, and be aboard well before that time. This proved true, and we were aboard before noon. The bigger surprise was that our staterooms were ready, which was a treat. Nothing like a quick glass of bubbly before lunch! I also didn't think the Pol Acker was swill lol. Sail away in New York Harbor actually brought tears to my eyes. Seeing the Statue of Liberty and the New York skyline, sailing under the Verrazano Narrows Bridge, where it looks like the ship is going to crash, listening to fun music on deck and waving a little American flag--it was a blast. We dined in Britannia for the late seating every night but one, when we wanted to catch the first show and ate in the Kings Court instead. I requested a large table in the dining room because we love to meet people from everywhere, but it was just the four of us. Table location wasn't great (not a huge deal), but the service was attentive and friendly. Dining choices were varied and generally very good. My daughter went for the Canyon Ranch choices (lots of chicken) most nights and was happy with them. My son and husband did steak/chateaubriand/short rib with good reports. I had an OK lobster tail, a delicious salmon filet, a dry sea bass, and a good sirloin steak. Our servers Ned and Ronald, the sommelier Oleg, and the head waiter Oliver all went out of their way to chat with us and assist us. We love wine, but live at the low end of the Cunard wine list. Oleg pointed us to well priced delicious wines and didn't make us feel cheap. We also paid the 20 dollar corkage fee a few nights. Kings Court was also a nice surprise after some of the reviews here. There was plenty of window seating when we ate there, and a good selection of both healthy and not-so-much options. The chocolate truffles made me grateful that we were only on board for 5 nights. I wish I had stashed some in my luggage though. Entertainment was one reason we chose Queen Mary 2. Our son loves live music of all kinds, so we spent a lot of time at concerts in pubs and lounges listening to a great variety of music. The musicians were without exception talented and professional. There was a guitarist who gave really informative lectures on famous guitarists like Jimi Hendrix and Carlos Santana. He was really knowledgeable and entertaining at the same time. We heard a lovely concert by Alton Fitzgerald White, who played Mufasa in the Lion King on Broadway. Comedian John Joseph had us in stitches, and the Royal Court Players were outstanding. They put on different full shows with great dancing and singing. The Broadway show was especially good. The a capella group Six Appeal was incredible. Our daughter is 23, and she made friends with some of the young women in the entertainment department. There are not many 20 somethings on board, but she still had a great time. We walked around Saint John on our own, found Big Tide brewery, and chatted with some locals. We didn't get off in Boston, as we live nearby and wanted to explore the ship some more. Another reason we chose Queen Mary 2 was because we like to get dressed up. I read some of the controversy on the boards about the "change" in Cunard dress codes, but we didn't really see anything untoward in the clothing department (except that one lady that wore her bathrobe as a coverup in the main area of deck 2--awkward). If I am being honest, what other people wear has no bearing on how I feel about my cruise experience, though I love to see people in their finery. I know my family looked and felt great in their tuxes and gowns. We took lots of pictures, had some delicious cocktails, and generally enjoyed the elegance of the ship and her passengers. Speaking of cocktails, here's my take on Cunard beverage prices. We live in a medium sized city, and when we go to our favorite restaurant, which is not super fancy and is in a mini mall, my favorite martini costs 10 dollars. In the Commodore Club--our favorite pre-dinner cocktail spot--my favorite cocktail was the Sazerac. It was 10.50. It was served with a bowl of spiced nuts and olives, some lovely canapes with shrimp, crab, and prosciutto, and a stunning view of the Atlantic. Well worth the extra 50 cents. My biggest concern with Queen Mary 2 has to do with accommodation choices for people with disabilities. We are a family of four. We were fortunate that our adult daughter could join us for this short excursion, so we booked two staterooms and were very pleased with the accessibility. Our daughter will not be coming on our world voyage, however. Our son’s wheelchair cannot fit through the door of a typical stateroom. But there are no wheelchair accessible staterooms that will accommodate three people. There are also no single wheelchair accessible staterooms. And there are no adjoining wheelchair accessible staterooms in any category except Queens Grill. These are grave concerns for us. When I met with a shipboard Cunard agent, he told me that I would need to book two staterooms and pay the full fare for a 4th person in order to do the world voyage with our son. This feels discriminatory to me, and is our one reservation about booking this dream trip. We're talking about over 30000 dollar difference in what we would pay for the voyage. I drive a crappy car, but that would pay for a pretty nice one. If you've read this far, thank you. If you have any advice regarding how we can reconcile this ship that we love with our predicament, we'd love to hear from you. Except for this major issue (for us), we loved this voyage. For able bodied travelers, we recommend Queen Mary 2 without reservation. Read Less
Sail Date: June 2018
Since this is the first time we had ever been on a cruise ship, we have nothing to compare it to. Crossing was from Southampton to Brooklyn. We were totally delighted with the food, professionalism of the staff, the gala events, dressing ... Read More
Since this is the first time we had ever been on a cruise ship, we have nothing to compare it to. Crossing was from Southampton to Brooklyn. We were totally delighted with the food, professionalism of the staff, the gala events, dressing up for dinner each night, the entertainment. My husband took the WSET wine certificate course and is awaiting his score. We took the cocktails seminar and it was wonderful. Enjoyed eating lunch in the Veranda restaurant. Thought the jazz group on board was fine as well as the harpist, flamenco guitarist and all the entertainment. I especially loved my mornings at the Pavilion pool on Deck 12. Our cabin was on Deck 11 and was on starboard side. Next time I will book a port side cabin when traveling west. Met so many cruisers that said they have taken the QM2 many, many times. I will definitely consider taking this ship again. I was concerned about some of the reviewers that said the cabins were already in need of repair, food was not good, whatever. I needn't have worried. Only concern was boarding in Southampton. Our time slot was 1:30 and we arrived at 1:30. Found the line to be terribly long. Overheard many people saying they had later time slots but wanted to arrive earlier, causing the long line. Disembarkation in Brooklyn was a breeze. Suggest carrying your own luggage. Read Less
1 Helpful Vote
Sail Date: June 2018
This cruise was a short holiday a break from the stresses of work.. my boyfriend and myself decided to try club balcony room8045.. lovely room but really small shower for my boyfriend who’s 6ft..2..couldn’t stand under the ... Read More
This cruise was a short holiday a break from the stresses of work.. my boyfriend and myself decided to try club balcony room8045.. lovely room but really small shower for my boyfriend who’s 6ft..2..couldn’t stand under the shower ..no chocolates and strawberrrys on arrival even though they had been payed for before so that started the holiday off bad.. next don’t get me wrong I can’t tie all Americans to the same brush but our room was sandwiched between the worst Americans loud talking late at nite outside our door the teenagers knocking on their parents patio door so loud I thought it was ours ..no respect for other people on the floor ..club balcony meal times we only did two we felt people looked down their noses at us.. in Britannia Restaurant plenty of bread rolls and water always comes your way but in club balcony had to wait ages for the meals .. I’ve never experienced soup in Britannia the bowl was always full and clean round the edge but we had all soup dripping all down the sides it was like a faulty towers scene..spent the rest of the meals in the lido.. the only other thing that was so disappointing was the destinations we went to.. the last two ports were not what we expected and to make things worst the last mooring was at a large ugly gas station I kid you not .. think this holiday was doomed from the start and the weather at home was hotter than away but all in all we enjoyed inside the Elizabeth but we won’t be doing club baloncy again..we didn’t rate any of the staff at the end of the cruise as white star but we did see a lovely staff member who was on the Victoria who was in the Lido.. Brian was lovely.. lastly like I said not all Americans are the same we did meet on the last evening in the lido at the area where you can get them to cook spaghetti at lovely couple in their mid 60s they were off on a another cruise as soon as they departed today lucky them lol we love cruising with cunard and I asked my boyfriend what his most memorable time was on the ship and he said getting off..sad but true.. Read Less
2 Helpful Votes
Sail Date: June 2018
We have been cruising for 24 years and have travelled with most of the popular cruise lines excluding P&O. We have been on the QM2 in 2004 and so had very high expectations. We had never sailed from Southampton before and we had hotel ... Read More
We have been cruising for 24 years and have travelled with most of the popular cruise lines excluding P&O. We have been on the QM2 in 2004 and so had very high expectations. We had never sailed from Southampton before and we had hotel stays both before and after the cruise. Overall, the cruise was very good and the cruise critic.co.uk summary is very accurate. The ship is beautiful with many wonderful features including a superb library. The ship is very spacious and absorbs the high number of guests very well. The food was generally very good with interesting menu choices. We did not sample any extra cost speciality restaurants as we were happy with the quality in the main dining room. The lunch in both Cafe Carinthia and the Golden Lion pub were excellent. The Lido buffet was disappointing especially the lunch menu as there appeared to be no quality control so sandwiches became stale and unlike the QM2 where you had chefs making wonderful speciality sandwiches on order there was someone making basic cheese,tuna,etc sandwiches. There was only one serving station for the daily roast and the stir fries were left to stew....same with some of the hot pastries they were just left to become stale. The service throughout the ship was mediocre with the crew generally being uninterested with hardly any interaction with guests or there colleagues...you hardly saw anyone with a smile or a few woods to say. The exception was the over Manager from Romania in our section of the Brittania dining room. The entertainment was very average with daily music shows which became one long musical...some variety is urgently needed as there is music throughout the ship. Equinox the raggae band were brilliant and the classical performers were very good. Quizzes were hit and miss. We avoided karaoke and bingo. Movies are screened daily in the theatre and there are a few movies on the TV in several languages.The outside cabin was excellent and a reasonable size. Cabin Steward was fine. There were plenty of sun loungers,etc and good area of shade. Nice swimming pools and good deck sports. There is a small casino. The public areas including the Queens Room are stunning. We loved the Commodore Club on deck 10 both day and night. Drinks were reasonably priced for a premium cruise ship. Embarkation and Disembarkation were excellent. The itinerary was interesting and went to ports we had never visited: La Rochelle, Bilboa, Gijon and Guernsey. Cunard included shuttles to the first three ports and we neede tenders in Guernsey ( where some Brits were complaining about the slowness due to rough seas! ) We would certainly recommend this ship despite the criticism above ( no ship is perfect ) but our favourite cruise line is still the wonderful Princess company. Currency is the dollar. Men are required to wear a jacket in the evening in most public area. Read Less
Sail Date: June 2018
Out first cruise was with Cunard & were told that "we had started at the top". A couple of subsequent cruises with Celebrity confirmed we were told right. This was our 5th with Cunard & (for us) it was perfect from ... Read More
Out first cruise was with Cunard & were told that "we had started at the top". A couple of subsequent cruises with Celebrity confirmed we were told right. This was our 5th with Cunard & (for us) it was perfect from start to finish. This company really knows how to look after you & make you feel special. EVERY crew member encountered was charming, cabin immaculate, Britannia restaurant food & service excellent. The modest selection in the nicely panelled upholstered seating Lido self-service restaurant was of no consequence as it seems Cunard does not pander to those who have to eat non-stop ( or lie cheek to cheek on sunbeds glistening with sun oil & perspiration). How different to the Wimpy-like troughs of other ships. Cunard seemed to have upped their game when it came to evening entertainment in the theatre, professional & well rehearsed save for the occasional screeching female singer. The comedian was brilliant although some of his jokes didn't exactly endear him to the many overweight & obese passengers. Having been a feared that the loss of the Chart Room lounge was a cynical move to make more money by making it a dining room it was a joy to discover there were numerous areas around the ship to relax & be quiet. Best of all NO daytime loud music or the sight of crew members cavorting with passengers around the pools. Plenty of late night buzzing tunes & dancing though. It was obvious Cunard have to comply with current legislation & insistent demands by facilitating the easy movement around the ship for the many who were wheelchair bound using mobility scooters or walking aids & frequent announcements asked that they be giving priority when using the lifts. There were even special shuttle bus's at a couple of the ports for them. Of course this also allows Cunard to be perceived as a caring company. Cleverly Cunard seem to have imbued their ships with a sense of the companies illustrious past in terms of the aesthetics, the subtle memorabilia displays & the presentation & manner of the crew. For those of us that missed out on the era of the past Queens Cunard are right to take the rather superior tone by saying you voyage with them rather than cruise. Another Cunard cruise already booked for August 2019 & if the deal is right may slot in another before then Read Less
Sail Date: June 2018
Just returned from a 7 day 'bounce around the Bay of Biscay' to quote Captain Hasmi. Captain Hashmi is a very amusing Captain. Helping to create a great atmosphere on board. We have sailed several times before on the Queen Elizabeth ... Read More
Just returned from a 7 day 'bounce around the Bay of Biscay' to quote Captain Hasmi. Captain Hashmi is a very amusing Captain. Helping to create a great atmosphere on board. We have sailed several times before on the Queen Elizabeth and each time have felt totally relaxed and thoroughly enjoyed the Cruise. A beautiful ship that is going in for a two week refit in November so should look even better. Whilst we were a disappointed with the two 'special' guest entertaining acts on this Cruise the Royal Court Singers and dancers were excellent. On previous QE cruises we have found the entertainment to be very good. We have always found the service through out the ship to be excellent, especially in the Britannia Restaurant and from the room steward. We also enjoyed an excellent lunch in the Verandah Restaurant and the fish and chips in the Golden Lion at lunch time are superb. Cannot wait to join the ship again in July 2019. Read Less
3 Helpful Votes
Sail Date: June 2018
We chose this 7 day cruise because we had been on the Queen Elizabeth and wanted to try the Queen Mary 2 The good:- Very good or excellent entertainment shows in the evening. Lots of games to play in games room. Excellent free ... Read More
We chose this 7 day cruise because we had been on the Queen Elizabeth and wanted to try the Queen Mary 2 The good:- Very good or excellent entertainment shows in the evening. Lots of games to play in games room. Excellent free library. Nice afternoon tea Excellent Theatre and Cinema Generally interesting lecturers Excellent art exhibitions Excellent ballroom Very attentive and polite staff The bad: Everything is overpriced: Two coffees $12 in Godiva Room. A bag of kettle crisps $10.50 which is £1 in Tesco. They add service charges to everything of 15% They added a general service charge of $160 to my bill for 1 weeks cruise. You can easily get this removed by filling in a form. The sail away band were poor musicians and pumped out loud and raucous reggae music for a largely middle aged bunch of clientele. I was hoping to go for a swim but they had one tiny pool. Compare this to Jewel of the Sea on the Royal Caribbean - Different class. Very difficult to navigate your way round this ship as very often there is no direct path and sometimes you have to go up a level then come down on a different level. Wherever you sit down a wine waiter is chasing you to have a high priced drink. In the "smash and grab" self service restaurant on the 7th floor its always a struggle to find a seat. Unlike other cruise ships you don't get a tray so you have to keep going back for different courses. We tended to dine in the Britannia restaurant on level 2. In the Britannia Restaurant the menu sounded great but the reality was disappointing. I ordered Sea bass and got a child's portion. It was 4" long and they gave me 1.5 new potatoes with tasteless vegetables that had been frozen. Everything is denominated in US dollars which means it costs the Brits dearly because of the exchange rate. This is an American ship despite pretentions of being British and is extremely commercialised. It is no better than any Royal Caribbean hip and a lot more expensive. I won't be returning to Cunard. And the Ugly The cabins are a disgrace. See cabin Review below. Read Less
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