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2,505 Cunard Cruise Reviews

Booked this on board QM2 when the QE's Asian itineraries were all scrapped. Crazy cheap price made this unmissable. Compared to the QM2 this is the inferior ship in almost every single area. The vaunted decoration of the ship ... Read More
Booked this on board QM2 when the QE's Asian itineraries were all scrapped. Crazy cheap price made this unmissable. Compared to the QM2 this is the inferior ship in almost every single area. The vaunted decoration of the ship looked a bit tacky, a bit Vegas casino, the public rooms felt cramped and crowded. You can't walk to the front of the ship, the gym seems tired. What most surprised me was the surly attitude of many of the staff; some of those in the Lido buffet were downright rude. The Lido never seemed to have any spare tables for either breakfast or lunch. The food was a smidgen better than the QM2 but again the serving staff were brusque. The theatre is outstandingly good, and the performances (particularly from the inhouse entertainment) were MUCH better than the QM2. Shout out to Ronel, Head of Customer Services, for helping me with my cabin issues. However, it is highly unlikely I will ever choose to sail on this ship again as the price premium Cunard imposes for the supposedly White Star service is simply not worth it. I'd rather save my money and go on Holland America. Read Less
Sail Date March 2020
We chose this cruise as have never been on Cunard before. As it tied in with our time frame, was a good deal and no Princess cruises available, we wanted to experience it. We are Elite Princess travellers with 23 cruises already taken, ... Read More
We chose this cruise as have never been on Cunard before. As it tied in with our time frame, was a good deal and no Princess cruises available, we wanted to experience it. We are Elite Princess travellers with 23 cruises already taken, so had a lot to compare. Embarkation without priority was very quick and smooth.. surprising with virus scares.(filled in form, had temperature taken, sanitised and off we went to check-in. Our cabin was ready and bags came quickly. The ship smelt nice most of the time and the buffet was generally good ( we don't eat alacarte). We were surprised that Crew didn't offer water or tea) coffee. They were polite but Princess crew more helpful. Last night was disappointing as after coming out of a show after 2100pm, found no buffet open. As we hadn't had dinner, I was not too happy as starving. We had to wait until 2130 for them to open another section. But now we know, won't do that again. The performance entertainment, both cruise team and visitors, have been brilliant. We didn't get to see the comedian but others enjoyed it. Musician's around the ship were wonderful (harpist, violinists and strings, pianists and others). The decor is plush with elegant staircases and once we got used to the layout, could navigate our way around better. Beware that all prices are in USA dollars and there's automatic gratuities which is not standard for Aussie waters. Gratuities can be cancelled at pursers office and you make your own donation. Like many ships, there was an occasional waft of sewerage and too many smoking areas. Docking of ship was super smooth. Read Less
Sail Date March 2020
I had never been on a curnard cruise before and have been put off by rumours that they are quite formal cruises. However I booked the cruise just a couple of days out before embarktation at a ridiculous price. So let's on the cruise ... Read More
I had never been on a curnard cruise before and have been put off by rumours that they are quite formal cruises. However I booked the cruise just a couple of days out before embarktation at a ridiculous price. So let's on the cruise Overall I can discount a.lot of the critiscim i read on the formality of curnard although on gala nights there is a need to dress up. From boarding the ship and throughout the cruise I loved the white glove service The service level by all staff is very high. There was a bit of administration issues around dining appointments and table allocation and it did fustrate passengers because there were no dinning room.managers available until the first sitting at 5.30pm Quite a few people including myself had dining room arrangements cancelled by their computer system. To their credit the managers worked very hard and got it sorted out quickly. Dining room experience with waiters was excellent. Range of food and quality was high. If a dish wasnt to your tasting it was quickly replaced by the waiter. The size of the meals were and dishes were served hot. They did a very good job My cabin was well appointed and maintained. The service from my cabin stewardess was excellent my room and bathroom were always spotless. What I noticed was the high number of cleaning rags used by the staff. They were using a separate group of rags per cabin. The shower was a little bit smaller than what I expected, water pressure and temperature were excellent. The buffet was very good for breakfast and lunch. I particularly like sushi and there dishes available both for lunch and dinner. Sometimes I would call in early for a small plate of sushi before my main meal. On the subject of allegey food, the selection of gluten free food was better at dinner time, they had an entire bay of gluten free meals at nights. Also in the afternoon tea time, there was also a very good range of gluten free sandwiches and cakes. Overall, the staff were very helpful and service was excellent. If you like reading and need a quite place, this ship offers a number of venues and places just to let you get away from the crowds and just enjoy and occasionally falling off for 10 minutes. The old cigar room which has been relocated to level 3 is now the admiralites room, lovely quite place to read. The promenade deck on level 3 is totally under cover. Whether you relax on a deck chair with a blanket or walk around the ship, you can relax or excerise or watch the clouds go by. It is one those classical decks from a bygone era which seems to be lost in some of the modern ships. The pool.deck gave me mostly joy but a little of disappointment. Pools are fine and unlike the more ships don t have 50 children jumping in and around. It is more refined because of t h e clientele. There are lots of places to sit including a reasonable amount of shaded seating. However the spas are incredibly small and can either fit 2 to 3 people. They are in the sun. If the ship needed a refit, this is one thing that needs to be replaced. They are ridiculous small and ineffective. For non smokers,the amount of space offered to people who consume tobacco is the highest I have ever seen on a ship. Most companies are reducing these areas. On a bad day you can only go down one side of the ship to avoid these passengers. Entertainment was not to my tastes. Except for the trivia and kareoka at the pub, i found the entertainment was 1930s era. I didn't go to one show at the threatre and the number of sessions allocated to ballroom dancers and the number of participants at the queens room couldn't justify the event. There was a reasonable population on the ship to justify a dj and some more modern dance music. Embarktation and Disbarktation service was well coordinated. The tender service at port Arthur was well managed. The nunever of tenders operating and their frequency just made the whole process flow so smoothly. I did two short excursions and found that well organised from the purchase, meet and greet and the service provided by the operators. However when it came to cost, we didn't realise that the price offered was in American dollars. A lot of ships that operate in Australian waters during their stay offer australian prices. I found curnard did not clearly disclose this fact. As a result not only did we have to the equivalent in American dollars but the currency conversion rate was very high.disappointed with this lack of disclosure. Read Less
Sail Date March 2020
The good Beautiful ship, lovely decor. Uncrowded, always places to sit. Wonderful library. Spotless cabin, plenty of storage, tea and coffee facilities and wonderful beds/pillows. Food was very good on the main dining room, in the pub, ... Read More
The good Beautiful ship, lovely decor. Uncrowded, always places to sit. Wonderful library. Spotless cabin, plenty of storage, tea and coffee facilities and wonderful beds/pillows. Food was very good on the main dining room, in the pub, and reasonable in the buffet. Shows, OK but not up to standard of other ships. Embarktion and disembarkation quick and organised. Bad Trying to get early dinner sitting although requested when booking 8 months prior. The problem is the age of the guests mostly in 80’s, 90’s of course all want the early sitting, then the early show. You can walk through the ship after 9.00pm and think you are on a ghost ship. The type of entertainment at night, cello, violins, ballroom dancing may be a big factor. Certainly put us to bed. And daytime, whist, darts, canasta, bowls, croquet etc The ship could be classed as a floating retirement village. The high tea a major disappointment, held in the lounge with cold scones and stale sandwiches on offer, no pomp or glory! The shower in the cabin has to be the smallest shower of any of the 27 cruises to date, banged my head daily. This cruise is for the very elderly (I’m in my 70’s) . Read Less
Sail Date March 2020
Those paying an ultra-premium price in Queens/Princess Grill will receive high quality dining and service in their private part of the ship. The rest(majority) of us will receive an experience far inferior to lines competing in this price ... Read More
Those paying an ultra-premium price in Queens/Princess Grill will receive high quality dining and service in their private part of the ship. The rest(majority) of us will receive an experience far inferior to lines competing in this price tier(Celebrity,HAL,Princess). This Q. Elizabeth cruise displayed cost-cutting everywhere...even the limited floral displays were tiny! Quality and quantity of MDR food is sub-par at best and served in either an efficient or borderline brusque style by waiters assigned too many tables.A small piece of browned broccoli showed up on my "Gala Dinner" plate. The Lido buffet, laid out in the old-timey "alley" traffic style with decidedly underwhelming selections, is not a pretty sight at lunch, One evening,within a space of 20 minutes, I witnessed 6 guests (me included)trying to listen to a bar harpist "deseated" by the bar waiter as they didn't order a drink or requested ice water('we don't have any"}. Brought this to ship's attention and they said: "yep,it happened. we told waiter not to do it again." Never witnessed this in over 40 years of cruising. There is definitely something "off kilter" re the service culture on this ship. Q Elizabeth sports the tiniest cabin showers and public whirlpools on the seven seas. On a positive note,glassed balconies are spacious and comfortable and cabin attendant service is superb. Read Less
Sail Date February 2020
Not many people I spoke to could access the web site to do the on line check in,before we sailed. Web site told everyone to arrive at terminal at noon, so we spent more than two hours lined up before we got on board,some of that time it ... Read More
Not many people I spoke to could access the web site to do the on line check in,before we sailed. Web site told everyone to arrive at terminal at noon, so we spent more than two hours lined up before we got on board,some of that time it rained,lucky for us only drizzle. Web site definitely needs to fixed. Cabin and food good,Lido service area a bit cramped at times. We had two helicopter evacuations, we were not allowed into Rabual,and mechanical fault in Cairns that delayed our departure from there by three hours. Staff not very friendly but very efficient.Staff in the main restaurants moved very fast and had no time to talk or explain menu items. Very clean,but I think staff should make sure all passengers use the hand cleaner before entering a food area. Good choice of drinks, but there is a service charge on everything. Leaving the ship was very quick. Read Less
Sail Date February 2020
First time cruises we alwways travel independently - but my partner's health made cruising an option to PNG - which is hard to get to otherwise. We are ballroom dancers so we chose Cunard. I was highly intimidated by the dress ... Read More
First time cruises we alwways travel independently - but my partner's health made cruising an option to PNG - which is hard to get to otherwise. We are ballroom dancers so we chose Cunard. I was highly intimidated by the dress code snobs online before we cruised - it appeared you needed a different dress for every night -and that if you didn't pay a lot of money for clothes comments will be made! This wasn't true. There were women in long beautiful gowns on gala nights - but they were the majority. The rest of us wore cocktail length dresses or evening black trousers with a glittery top. I saw someone else wearing a a $20 glittery number which I bought for a gala nigh from Millers (cheap Ozzie chain). Jackets are optional for men on smart attire nights in Australian season - and few wore them except on galas. Most took them off to dance or in Britiannia MDR which was pretty warm at night in the tropics., and we were late sitting. Also on gala nights there were a number of men wearing white dinner jackets and apparently that was fine too - despite what the code says. I did see someone wearing shorts in the Commodore Club after 6 refused service. During the day sandals and shorts were the norm - though in places the ship was cold a extra layer was useful. 4 gala thems were advertised online before hand - but only 2 actually happened - the other galas weren't themed. The food was fantastic - we ate quite a lot in the MDR at night but only once (each) for lunch and breakfast . Although service is efficient its just too much sitting around for us. The service was subtle but not in your face. There was no feeling of hands out for tips. We didn't want to deal with the whole handing over cash at the end so we left the auto-gratuities in place and we didn't feel pressured. The entertainment was a bit hit and miss. One of the guest speakers wasn't good - he had an interest in Conflict Island and seemed totally under-prepared. The astronomer and the pilot were both fantastic. The shows by the ship's company were excellent - as was the NZ tenor. We heard the comedian was racist and sexist but didn't go. The dance professional couple were superb teachers for beginners - very impressed with them. Their demos were good too. The dance hosts were a mixed bag - 3 men one woman - the woman was excellent lead and follow - one of the men was dreadful, one was good and one was an OK social dancer. The music was pretty good. The sequence dancing had quite a bit of Australian New Vogue - which despite the music lady having no idea what it was she found the right music tempi. Now to the bad. The embarkation was a debacle - we waited 2 hours in a line to get on. After comparing notes it appeared that every passenger had been given the same check in time 11pm! We finally got on board about 2:30pm. No water was provided and frankly I'm pretty fit and I was tired of standing by the time we finally got on. The internet appears Victorian - but not in a good way -payign for a minute and requiring a logout is incredibly last century. Its the biggest negative for us as I have to stay in contact. The ports were good - didn't get into Rabaul because of local politics. Alotau we booked a local operator with a new bus. Some of the info given onboard was misleading suggesting Cunard had the best buses - yeah nah - some of theres were no-AC - and it was HOT, Conflict don't bother paying the over- the-top prices -snorkeling of the beach is amazing. Bring your own gear. Cairns timing is unfortunately - all aboard was 3;30pm -which meant if you were doing an excursion - you really need to do a ships tours because you are pushing it to get back on time. The ship was gorgeous and we enjoyed it all - always immaculate - as was our cabin. Read Less
Sail Date February 2020
We choose this itinerary because it sailed to Asia where we've never been. The timing (end of January, 2020 to February 2020) was perfect. We'd never been on Cunard even though we've cruised many times. We chose this line as ... Read More
We choose this itinerary because it sailed to Asia where we've never been. The timing (end of January, 2020 to February 2020) was perfect. We'd never been on Cunard even though we've cruised many times. We chose this line as we'd heard wonderful things about it. We were pleased with the ship, her amenities, the service and entertainment. We had an auspicious start in Dubai with easy embarkation. Our room was clean and well appointed. We loved Dubai and our next port Oman on our second day. The excursion was well planned, informative and interesting. It was shortly after this that my husband started to have a cough and chest congestion. He saw the ship's doctor and received Amoxycillin, even though he explained that this wasn't going to do him any good. As he knew, the chest infection deepened, and he returned to the doctor's several days later. This time he was given Prednisone. Despite the antibiotics, he became quite ill, but since there was no Coronavirus testing onboard, we will never know whether he had it. When he went to the doctor's office, there were a lot of passengers coughing and sick, waiting for their appointment. There was a lady at the indoor pool who was obviously sick. No one stopped her or said anything even though she was in a public space and close to other people. We found out from a British couple that they had read on the Cruise Critic website, while waiting for their flight to Dubai at Heathrow to embark on the QM2, that Cunard had cancelled Hong Kong. No one had infomed any of the passengers of this turn of events until after we'd all boarded and the ship was well under way on this eighteen-day itinerary. As the days passed, the cancellation of Hong Kong was announced. Singapore was the new end destination. That port too was cancelled, along with all other Asian destinations. Needless to say, this was probably our only time in our lives that we would be able to visit Asia, therefore, a huge disappointment. After sailing twelve straight days without porting, we ended up in Freemantle/Perth, Australia. Since we had booked our own flights, we were able to use the ship's satellite phone without cost to change our flights each time. In hindsight, I wonder how many people actually were sick with the Coronavirus but there cannot be any statistics on that topic because there was no testing. My suspicion is that many were ill. The world cruise, we later found out, abruptly eneded in Freemantl/Perth after the ship had circumvented Australia. We loved the ship, the ballroom dancing, the lounges, the onboard planetarium and the evening shows. The Zumba classes were outstanding-the instructor, Debora, excellent. Yes, I would take another Cunard cruise. We had booked the Norwegian Fjords for July 3, 2020 but have since cancelled due to the uncertainty of the world pandemic this year. Read Less
Sail Date January 2020
I love the QM2 - it really is unique amongst all the ships I've sailed on. What I particularly like is the fact that it never feels crowded, and the passengers tend to be a mix of nationalities. After my experiences with 4009 (see ... Read More
I love the QM2 - it really is unique amongst all the ships I've sailed on. What I particularly like is the fact that it never feels crowded, and the passengers tend to be a mix of nationalities. After my experiences with 4009 (see below) I was moved to 6026 This cabin has a porthole and is towards the very front of the ship. I thought it was perfect. There can be some noise issues with the port exterior door on deck 7 slamming as it is directly above the cabin but it just needs them to fix the mechanism so it gently closes. Food was excellent, staff were brilliant throughout (shoutout to the waiters in the Commodore lounge who were all consistently excellent), entertainment variable, the choirmaster (Andrew Cavendish-Grey) hysterical and even the tours were reasonably priced. This cruise was affected by the very beginning of the Covid-19 outbreak, so that our itinerary kept changing - first Hong Kong was cancelled, then all Asian ports but we were kept up to date and even though we ended up with a block of 12 sea days I never felt bored or that the high standards of the ship were slipping. Chris Foy one of the onboard Future Voyage Sales staff was outstanding and I'm booked on the QM2 Cape Town to Sydney cruise next year! Read Less
Sail Date January 2020
I wanted to try Cunard for the experience so paid 3.5 times the usual daily rate of other ships. Unfortunately it was the worst dining experience of any ship I have sailed on (10+) and I complained to the Executive Chef in person. Meat and ... Read More
I wanted to try Cunard for the experience so paid 3.5 times the usual daily rate of other ships. Unfortunately it was the worst dining experience of any ship I have sailed on (10+) and I complained to the Executive Chef in person. Meat and Foul were of very poor quality so if you wanted anything not to be tough you had to order rare. I had tough steak and lamb n poor quality shrimp. One lady at my table had duck which was like shoe leather. The same lady complained to the wine waiter about her wine being stale and he just walked away. When challenged the next night by another lady about it he walked away again. One lady ordered lobster maccoroni but could hardly find any lobster. She said they have weird combinations on this ship plus you need a dictionary to read the menu. As an example one night they listed a Phirthier of Cauliflower. At afternoon tea one waiter was rude to me when I asked what fillings were in the sandwiches. He said " I have already told the others" meaning the other 3 at my table. The decor of the ship is simply stunning and it felt spacious and the highlight of the cruise was afternoon tea at 3pm each day. The evening shows were really great and having a private box made it special. The vast majority of the staff are fantastic and can't do enough for you. Unfortunately on the last evening there was a long line up of people wishing to settle their accounts but few staff. Overall I enjoyed the cruise but it's not good value for money and if you are a foodie sail with someone else. I think Cunard is resting on a tradition that is gone since being now owned by Carnival. As an example on the last evening there was a $10 SALE, mainly watches, rings, sunnies and bling. The original British owners must be horrified. Read Less
Sail Date January 2020
Overall a great cruise, value for money. Ship looks great. Maintenance seemed up to date and all looked clean and shipshape. Main dining room food was excellent, maybe Lido buffet a bit underwhelming but certainly ok. Tried Veranda ... Read More
Overall a great cruise, value for money. Ship looks great. Maintenance seemed up to date and all looked clean and shipshape. Main dining room food was excellent, maybe Lido buffet a bit underwhelming but certainly ok. Tried Veranda restaurant and was execellent. Had the sole not steak. Not as stuffy as I had expected and surprisingly gala nights made a nice special occasion but I would still prefer not to wear a stupid tie. Not everyone on this Australian cruise dressed up and some without dark jackets were let into dining room but who cares really..Cabinwas well appointed and super clean, maybe bathroom a bit small but a first world problem. Entertainment ok but maybe have late show earlier before dinner a few more nights so do not do not have to watch show at 10 pm after late dinner sitting. Virtually all staff seemed to be happy and interacted well with passengers... Did no ships excursions. Read Less
Sail Date January 2020
My cruise was a surprise arranged by my friend. I was amazed. Arriving we were greeted by friendly porters and our suitcases were taken to our booked cabins. We then waited some time in five rows filling out paperwork before being served ... Read More
My cruise was a surprise arranged by my friend. I was amazed. Arriving we were greeted by friendly porters and our suitcases were taken to our booked cabins. We then waited some time in five rows filling out paperwork before being served at a counter, then given further documents for customs. Staff were continually on hand to manage the rows. Once through Customs we walked towards the gangplank stopped to have our photo taken, then into the entrance area. We were greeted by friendly officers and staff and given directions to our cabin. During the seven days the cabin crew were efficient cleaning our cabin daily, replacing linen and tidying the cabin. The phone marking for enquiries was clear. We had a television and during the emergency gatherings we were told channel 41 contained a viewing of the ship. Unfortunately we learnt an inside cabin not having windows or a balcony encouraged us to walk down stairs or arrange a lift downstairs from deck six to deck three to view the marvellous ocean or see any action during sailing towards docks or leaving docks. I watched the ship leaving the dock in Melbourne and it was marvellous watching the men on the dock and the gang blank being lifted into the ship. Activities on board included, shows, staff employed to dance with ladies without partners or husbands, craft, card games, ping pong, massages, swimming, line and modern dancing classes, art training, tour of galleries, virtual bridge tours , gymnasiums, casino, bars, shops, violins, police bands, Irish dancers,international dancers, singers, harps and piano bar with trumpets. There was a black and white and a masked ball and judging. Staff were friendly and continually cleaning. Blankets for cold days on decks supplied. Any emergency was dealt with immediately. Embarking and disembarking off ship was well organised. with sanitizers for hand washing supplied on docks along with face washers with Dettol and cold water during hot days after excursions. Umbrellas were also supplied for the rainy day at Bernie. Days were busy with so many choices to make, walking up and down stairs for activities with crowded lifts at times and wonderful meals at the Britannia Restaurant. The ludo deck supplied snacks twenty four hours a day for staff and guests. The decor was opulent and relaxing. We all enjoyed dressing up for gala and ball nights while the masked ball was fun with people relaxing hiding behind well designed masks. The cruise was fantastic Read Less
Sail Date January 2020
Husbands special birthday and cunard was always on his bucket list. First 5 days food was rubbish, dry and not as described on menu. The Lido was no better Bar prices out of this world. Buy a drinks package, coffees, soft drinks or ... Read More
Husbands special birthday and cunard was always on his bucket list. First 5 days food was rubbish, dry and not as described on menu. The Lido was no better Bar prices out of this world. Buy a drinks package, coffees, soft drinks or alcohol, they don't tell you in the book that you have to buy one for every one in your cabin ! What to wear in dining room, non gala evenings. Book says collared shirt, long trousers. My husband was Refused Entry, in front of other passengers ! Lucky I was already at the table...as he was wearing a polo 3 button shirt a very expensive one at that. Why couldn't they just explain themselves, so that next time he would understand what they mean. There were other men at the tables in similar and 2 nights later we witnessed the same thing on another passenger. Well trained staff, I don't think. Very very embarrassing Free sauna and gym, according to a lot of the stafr, it is not free. But it is, depends who you talk to. The last four days the food improved, but too late. Staff seem to be on board under sufferance. Top Mark's to cabin steward. Top Mark's to shows and nightly dancing by passengers. Beautiful ship, shame about the captain - the buck stops here. Where were you and your highly trained senior staff. The passengers - your customers - older generation, paid a lot of money to sail with you, you do realize that the majority would have held very senior positions in their lifetime and know the meaning value for money and how to treat customers. Some were incredulous. A bit of a rip off. Never again cunard. Back to Holland America, value for money, friendly staff and make it clear what you are up for before you go . Read Less
Sail Date January 2020
Although we have cruised before, this was our first cruise with Cunard. The Queen Elizabeth is a very comfortable ship. There are plenty of seats around the ship, and it is never hard to find a comfortable spot to relax, read a book, ... Read More
Although we have cruised before, this was our first cruise with Cunard. The Queen Elizabeth is a very comfortable ship. There are plenty of seats around the ship, and it is never hard to find a comfortable spot to relax, read a book, watch the scenery, play a card or board game or just chat to new friends. There are lots of activities on board, shops to visit, a very busy British pub, an excellent library, lectures, daily movies, and the standard of acts in the theatre was very good. The food was delicious. Serves in the dining room are small, which is very good since eating at the self-serve Lido inevitably leads to over-indulgence. It was very upsetting to hear a perfectly fit passenger rudely complain to staff that he had waited in vain for 15 minutes for a staff member to offer him a cup of tea - in a self-service restaurant! Currency on board is $US which can make on-board shopping, specialty dining, drinks and shore excursions expensive for some. The staff are hard working, helpful, friendly and polite and a credit to Cunard. At every port on this trip from Melbourne around New Zealand, we were transported to the city by bus and/or tender. Although information on shore excursions was provided, and photographers were about the ship, there was no hard sell, which was impressive and most welcome. Whilst there was a few minor disappointments - the absence of a few favourite food items, for example, and the lengthy queues for tickets for tender transfers, they were entirely offset by the many pleasures to be enjoyed on this ship. This is not a ship for children or teenagers who might find it boring. There are other cruise lines for them. Read the literature and reviews before you go and there will be no need to be upset that your drinks are costly, or your shore excursions too. Be prepared and you won’t feel the need to complain later. Read Less
Sail Date January 2020
This was our first experience on Cunard and we stayed in the top level Queen’s Grill accommodations. We previously have done a number of cruises with Princess. The trip did not start well when we could not find the Cunard ... Read More
This was our first experience on Cunard and we stayed in the top level Queen’s Grill accommodations. We previously have done a number of cruises with Princess. The trip did not start well when we could not find the Cunard representative at the airport to get our airport to pier transfer at the start of the trip. We were at Melbourne airport, but the number to call in our Cunard documentation was a South African number. We ended up catching a taxi to the pier and to their credit Cunard re-embursed the cost as on board credit. We had a large suite at the back of the ship on deck 5. It was well laid out; however, there was a lot of engine noise and vibration when the ship was operating at full speed. Our cruise was to New Zealand, a trip we have done several times, so our aim this time was to enjoy the ship more so than the ports. To that extent the ship delivered. The staff were very friendly and eager to please. The dining in the exclusive Queen’s Grill restaurant was the best we have ever experienced at sea. In addition to an extensive a la carte menu you could request special meals (eg a good Indian curry). The wine list was extensive, but expensive. As a Queen’s Grill guest we had a butler service. We were not sure what to expect but his service was great. Little things like the organisation of lemon wedges for our afternoon gin and tonic in the room and the setting up of our in room breakfast when ordered were all done seamlessly. The ship seemed less crowded in the public places than some of the Princess ships we have been on. Also there did not seem to be as much hard sell as we have experienced on Princess. The differences were subtle, but you could see the difference between the more reserved British heritage of Cunard versus the more brash American heritage of Princess. The entertainment program was also very similar to Princess, a combination of in house stage shows and guest entertainers. The usual trivia and game shows were also a staple. Read Less
Sail Date January 2020
What a disappointment. Destinations were changed at least three times and itineraries cancelled at the last minute due to the coronavirus. Independent travelers were treated like second class citizens and given NO ASSISTANCE whatsoever ... Read More
What a disappointment. Destinations were changed at least three times and itineraries cancelled at the last minute due to the coronavirus. Independent travelers were treated like second class citizens and given NO ASSISTANCE whatsoever from the QM2's staff. Passengers were forced to pay thousands of dollars to change flights countless times. The ship offered NO help to those passengers who did not book flights with Cunard. What a rip off and what a scam Cunard runs. The ship is showing signs of wear and tear and the staterooms reflect this. The inside cabins had worn carpeting and the floor of the shower stall was filthy. The housecleaning staff were rude and disrespectful and did not maintain the rooms well. The King's Court buffet was mediocre at best. The selections did not vary often and vegetarian options were limited. In light of the worldwide spread of the coronavirus, good hygiene by staff and passengers was limited. Many people did not sanitize their hands and staff members did not change their gloves often enough. The on board entertainment was OK at best. A medley of performances were offered on a daily basis, but showtimes were quite late. A typical first show was after 8:45 PM and the second show was at 10:30. This made it impossible for those passengers who retired earlier. No consideration for guests with a different schedule. As stated earlier, service was horrendous. The staff that manned the customer service desk on Deck 2 were extremely arrogant. They offered virtually NO assistance to independent guests. Only those guests who booked their cruise and flight with Cunard were given assistance in a timely fashion. Other guest were left to remedy problems that arose on their own. Ports were eliminated from the itinerary due to the coronavirus outbreak. The ship only called on ports in Europe and the Middle East. Lisbon, Messina, Israel, Jordan, Oman, Dubai and Sri Lanka remained on the list. All others were cancelled and passengers were left on their own to shuffle and rearrange their travel plans three times!! Total disaster without any compensation provided by Cunard. Overall, a total disappointment. Paid a lot of money for such a short trip that was changed and altered. No compensation, no assistance and a total lack of respect for independent passengers. Avoid the QM2 at all costs! Read Less
Sail Date January 2020
Excellent service and food, and world class shows. Entertained by Pam Ayres and educated by Lord Dannatt, or should that be the other way round? Special thanks to crew and staff, Roger, Chandra, Jane, Alex, Sid and many others. A great ... Read More
Excellent service and food, and world class shows. Entertained by Pam Ayres and educated by Lord Dannatt, or should that be the other way round? Special thanks to crew and staff, Roger, Chandra, Jane, Alex, Sid and many others. A great ocean liner - one of us gets sea sick on smaller ships but no problems on QM2. Enjoyed different venues each morning for coffee. Never actually went to the famous afternoon tea! Great laundry service which was included with our fare as we booked on the first day the cruise became available. Highlights; Suez Canal, Jordan, Naval display by HMS Montrose and helicopter, Oman, Children's charity art event, Captain Hashmi's Q&A - priceless, Koalas at Lone Pine, World Voyage Dinner at Melbourne. Had to miss a few ports because of the pandemic. Not all passengers were happy but that's life! Amazing organisation by Cunard when it came to the repatriation. Irritations; Pseudo faded carpet design in some corridors, regular cruisers. Read Less
Sail Date January 2020
The service in the Britannia restaurant was as great as always. But the weather across the Atlantic was dreadful. We were late into Bermuda and Port Canaveral. The Churchill cigar lounge was full of cigarette smokers and resembled the Dog ... Read More
The service in the Britannia restaurant was as great as always. But the weather across the Atlantic was dreadful. We were late into Bermuda and Port Canaveral. The Churchill cigar lounge was full of cigarette smokers and resembled the Dog and Duck pub rather than an intimate cigar lounge as it is advertised. Day activities were poor and because of the weather the decks were often closed. Entertainment was average in the evening but the ballroom dancing was good as the music has reverted to music you can dance to. Weather forecasts by the Captain every day were very inaccurate. We stayed on in Fort Lauderdale at the Marriott Pompano. We wished we hadn’t bothered as this is a transient hotel that caters for business functions, air crew and people boarding a cruise ie one nighters. Poor choice Cunard. We will never sail the Atlantic again in January with Force 9-10 winds. It was my wife’s 60th birthday and Cunard not organise the correct day for the gifts in the room that I had arranged. The ship also experienced engine trouble, listed at one point and in summary this was our worst Cunard cruise. Read Less
Sail Date January 2020
We chose Victoria again as it was going to Rio de Janeiro including a long trip along the Amazon. We started from Southampton and flew back from Rio. The ship carried on finally returning to Southampton. On board all food in the Britannia, ... Read More
We chose Victoria again as it was going to Rio de Janeiro including a long trip along the Amazon. We started from Southampton and flew back from Rio. The ship carried on finally returning to Southampton. On board all food in the Britannia, Lido and Verandah restaurants was excellent. Staff service in all areas was also excellent. The ship's condition was very good overall and for those yet to travel on Victoria, the theatre is very good, the Commodore lounge is very comfortable, the Queens room is adequate for dancing and serves traditional tea in the afternoon. We've also cruised on Elizabeth which is virtually identical. Our criticisms are few and technical. Air-con around the ship needs some maintenance and better management. It varies as you move around the ship with some areas always being too cold (wasting energy?). The air-con in our cabin was not set correctly centrally and couldn't be adjusted enough with the cabin Stat. When we complained it was fixed within 2 hours with much higher air-flow and the centre zone setting was set correctly. Why was it set incorrectly when we started the journey? Someone is not doing their job? The theatre now has additional expensive show light fittings to the point of absurdity. This was over-used during most shows together with too much 'theatrical haze' to make the light beams 'show'. This excess detracted from some of the shows themselves. A higher level of lamp replacement is needed in areas with low lighting such as the Commodore lounge. Trying to read the drinks menu when several of the lamps overhead have failed is not easy! Despite these small issues the ship is superb and I don't agree with the last review about the Atlantic crossing. In Jan it was a bit rough but not as bad as in Elizabeth 2 years ago. Also the engine problem near Bermuda was short-lived. We will happily travel on Victoria or Elizabeth again and in the same middle area cabin. Read Less
Sail Date January 2020
This is the second cruise our family of 4 have taken. The first being a 10 day cruise with the Carnival Spirit in July 2017. We thought our Carnival cruise was great, fantastic staff, good food and lovely atmosphere. So when booking ... Read More
This is the second cruise our family of 4 have taken. The first being a 10 day cruise with the Carnival Spirit in July 2017. We thought our Carnival cruise was great, fantastic staff, good food and lovely atmosphere. So when booking this 5-star Cunard cruise, I was assuming it would be of a higher standard that we experienced on the 3-4 star Carnival cruise. Sadly to say, this was only marginally better then Carnival. First the positives when compared to our Carnival cruise: Food was lovely and the little touches like the Godiva chocolates were divine. It was slightly better then Carnival The evening shows were of a very high standard and very professional. Loved listening to the invited speakers on board, we had Dr Richard Harris taking about the Thai cave rescue and also a forensic dentist. The library on board is fantastic. The overall decor is very tasteful. The afternoon tea is lovely and you can get the same afternoon tea items in the buffet restaurant Our room steward was lovely and very helpful. Lovely Penhaligion’s toiletries There are some lovely spaces on board such as the Garden Lounge and the Commodore Club. Now for the negatives: Staff were overworked and looked tired. And because of this, didn’t go out of their way to be friendly. But who can blame them when they are worked so hard. The 15% service charge does not go back to the staff. I asked several different bar tenders if they got the money and they all were very hesitant at answering me. They’ve obviously all been told by management not to answer this question The drinks were of a very measly pour. From a standard bottle of champagne, you can get 6 glasses. Cunard was easily getting 10 glasses. At USD $15 plus 15% tax, I was not impressed. The daily tax per person. For our 5 day cruise, this would have come to $350 AUD , We chose not to pay this but to give our tips directly to the staff. It would be interesting to see if any of that money ever gets back to the staff. All prices in USD, for a company that prides itself on its Englishness and their Whitestar service, I found this odd. The tables often took a while to clear and finding a clean table in the buffet area was often difficult. After chatting to several other Australian guests who are seasoned cruisers, we all had the same opinion. We all thought QE would have been of a higher standard the Carnival or Royal Caribbean. I wouldn’t choose to cruise Cunard again but would happily cruise with Carnival again. Read Less
Sail Date January 2020
A mini cruise to celebrate my wifes 65th Birthday on her favourite ship. CPS were as usual first class,luggage and car whisked away in an instant. Booking in and embarkation was faultless,10 minutes from entering booking hall to ... Read More
A mini cruise to celebrate my wifes 65th Birthday on her favourite ship. CPS were as usual first class,luggage and car whisked away in an instant. Booking in and embarkation was faultless,10 minutes from entering booking hall to being on the ship. Suite 7030 was really nice,the only disappointment was that due to our late booking Guarantee Suites only were available and we were allocated a disabled suite,now, had we been disabled I would have been more than happy but being able bodied the lack of a Jacuzzi bath,my wife particularly loves that perk and a separate changing area was disappointing and on a long cruise there could be an issue with a lack of storage space, a ramp was fitted to the balcony but if you didn't open the door fully then a part of the ramp does not drop flush,it stands up and is a really dangerous trip hazard,as we both found out! I do admit to feeling that having booked a QG suite we were not getting 100% of the luxury we have enjoyed in the past. Our Butler,Alex recognised us straight away as we have met him on previous cruises and his memory of our likes was amazing,nothing is too much trouble for him or Richie the Under Butler. Quality of the afternoon Canapes has improved vastly since our last QG experience. We were very happy with our table in the QG restaurant,a nice table for two by the window,the service was as usual impeccable though there has been a noticeable lowering of standards,the Caviar starter is now a joke compared to a few years ago, and having to order certain items at lunch time for dinner and those items mostly being for two,which means if your partner does not like Chateaubriand,Lobster etc,then you have to hope it pops up on the menu as ordering off menu now seems to be frowned upon,QG is still very good,but not what it was!! Entertainment was great,the main productions were excellent,the Jazz Band in the Golden Lion amazing,the Harpist a joy and the Queens Room Dance Band truly first class. We attended the lecture by Mary the Cunard Hostess on the old Queens which was very good and being an aviation enthusiast the talk by David the Lightning pilot was very interesting. Noticeable was the number of people ignoring dress codes but the vast majority dressed up and the two formal nights felt like the old Cunard. Hamburg was very nice to stroll around,not too cold and good to stretch our legs. Disembarkation was fast,smooth and painless. All in all a very nice mini cruise which we really enjoyed, penny pinching is now noticeable across most cruise lines unfortunately now affecting Cunard and before I forget the age old lament on Cunard,extortionate drinks prices, but Cunard still remains our favourite as long as the penny pinching does not go too far!! Read Less
Sail Date January 2020
COVID-19 has disrupted all cruises and cruise lines, even those that are COVID-19 free. Cunard’s QM2 is no exception. We missed ports. The voyage was cancelled very early in Fremantle, Australia. We remained COVID-19 free. However, ... Read More
COVID-19 has disrupted all cruises and cruise lines, even those that are COVID-19 free. Cunard’s QM2 is no exception. We missed ports. The voyage was cancelled very early in Fremantle, Australia. We remained COVID-19 free. However, in spite of the (early on) wishes of us passengers, Cunard always put the health of the passengers and the crew first. We all know that cruise liners are not all the same. But know that one can count on, and thus thank, is Cunard. Cunard by forethought, planning, sacrifices, top notch leadership at all levels, and a bit of luck has kept the three Queens COVID-19 free, and most passengers now back to their homes safely. What did they do? They acted early and did not hesitate or mumble. Cunard's Queen Mary 2, my ship, bypassed all ports in Asia in February before the world spread of COVID-19 (and the world pandec). After 18 days at sea, she circumnavigated Australia a country which when we started had zero infections, (when we left Australia had 15 reported cases). Cunard cancelled QM2's World Voyage in Fremantle March 15 and sent us all home by 16th. My ship, the QM2 is now steaming away to Southampton, her home port, and yes, having issues when refueling as some ports now have closed because these ports have many COVID-19 infections. The QM2 had zero infections, and she still has zero infections. Cunard's crew worked tirelessly to disinfect all surfaces, more than once a day. We received letters from the Captain, from the Physicians on board, from the President of Cunard at our door - outlining Cunard's plans for keeping all guests and crew healthy and reminding/requiring from us, healthy procedures. Trough-like sinks beside the buffet areas, extra hand sanitizers everywhere, crew squirting hand sanitizers whenever guests entered eating areas. In all of March there was not a sniffle to heard on the whole ship, no colds on the whole ship!! No passing of any cold "germs"!!. The disinfecting, all our healthy habits and the non-changing set of guests and crew were effective. And no guests booked, nor crew whose home country had infections where allowed to board the ship. The guests who had booked but were not allowed to embark had paid for their cruise, had flown to their embarkation port, had stayed in hotels - and no, they were not permitted to board and were turned back. Cunard must have (and still must be) losing a HUGE amount of money, HUGE. And of course there were disgruntled guests, blaming others for the missed ports, the extra health requirements, and then, the canceled voyage (“We have to sue them” was one such cry from a (very) small group). Yet, through all, Cunard’s bottom line was "the health, safety and wellbeing of guests and the crew are our priority". Cunard took not a step wrong. As we all hear our leaders put their spin on the pandemic, we can only hope that their priorities are similar. Three cheers for Cunard!!! (I am 76 years old, a Canadian, sailed with Cunard about six times (and two with Oceania), and am Diamond level but have no other association with Cunard).mi Read Less
Sail Date January 2020
Chose cruise on recommendation. Brittania Outside with Balcony on Deck 4. Cabin nice but not exceptional, shower particularly small. Steward did a good job. Corridors on several of the lower decks were at times smelly and were well in need ... Read More
Chose cruise on recommendation. Brittania Outside with Balcony on Deck 4. Cabin nice but not exceptional, shower particularly small. Steward did a good job. Corridors on several of the lower decks were at times smelly and were well in need of re-decoration. Main public areas were much better but our biggest criticism was more related to other guests. Commodore Bar at times almost empty and half the guests snoozing or playing scrabble or other board games. I am 82 but at least I am active. Dinner companions however were excellent, shared table for 6. Main Dining room food mediocre, some very poor quality sourcing of produce, steaks which were uneatable etc. The only credit could be to the dessert kitchen team. Lido Buffet much better but still does not reach the standards of other cruise lines (see below). The much aclaimed ballroom, excellent if you are a professional dancer, must have been made for those who frequent Blackpool and Torquay but not for those who want to just dance close. We did however find during the last couple of days The Yacht Club disco. My partner and I will probably not return to Cunard. I would much rather have the activity and much busier venues on Celebrity Cruise ships also at a somewhat more realistic price, Read Less
Sail Date December 2019
We decided on Cunard as P&O have gone so far downhill,it’s not an option anymore. We are lucky enough to have suites when we cruise and boy do Cunard treat you well. The cabin at the back of the ship was clean and spacious. ... Read More
We decided on Cunard as P&O have gone so far downhill,it’s not an option anymore. We are lucky enough to have suites when we cruise and boy do Cunard treat you well. The cabin at the back of the ship was clean and spacious. We dined in the queens grill,where you have your own table and nobody else ever sits there,it’s yours for the duration.The waiter we had was second to none and the more we got to know him,the more we had a great laugh with him.The food was excellent, I pre ordered as I’m pescatarian but also have a wheat intolerance,they did however slip up once and gave me a naan bread,which when I asked if it was wheat free,the waiter came over and whisked it off my plate,they couldn’t apologise enough,I think the chef was given a talking to but neither my husband or myself ever had a bad meal. Even the buffet was excellent,we had lunch there some days,again,on P&O it was a battlefield,I think some people think the food is going to run out and it was horrific,the shoving and pushing but on Cunard there was none of that,it was a delight,just a different clientele altogether. Being in a queens grill you also have a private bar area,which is fabulous,free coffee and usually plenty of room,we used this a lot Drinks are a little overpriced but when you add up the free coffee and the complimentary drinks in your cabin then it does even out,we got as much bottled water as we wanted and there was soft drinks and lager too The ship itself was spotless,not much in the way of shops unfortunately,in fact there was very little We have already booked for next Christmas and New Year and can’t wait Read Less
Sail Date December 2019
Our 5th cruise on the QM2 and possibly our 40th cruise overall. The Queen has clearly lost her crown. The ship is aging and needs refurbishing. Seating in the Illuminations theater needs to be fixed so they stay upright, need to be ... Read More
Our 5th cruise on the QM2 and possibly our 40th cruise overall. The Queen has clearly lost her crown. The ship is aging and needs refurbishing. Seating in the Illuminations theater needs to be fixed so they stay upright, need to be reupholstered; the public areas need to be kept free of detritus and stray bits of food and/or personal effects; the food in the main dining room was absolutely abysmal with unimaginative menus and either over-salted, over spiced or overcooked depending upon the dish. The meat that was offered, no matter what form of meat, were cheap cuts of meat and the vegetables were of poor quality. Desserts were boring or bland and also uncreative. Specialty restaurant was excellent with wonderful choices, wonderful service and ambience but you do pay a bit for the meal, unlike the dining room where the cost of the holiday cruise is high but the food totally inedible. The overall hotel service was poor. Day excursions which were planned well in advance were canceled at the last minute with poor instructions given on how to redeem the cost. Help was nowhere to be found once in port if you needed to find your way to the day excursion transportation and no recognizable shuttle provided to easily get back to the ship. people with disabilities were ignored or shoved out of the way when getting on to or near the buses; simply dreadful operation overall. Caribbean is less than thrilling now because of civil unrest on some of the islands, too many megaships in each port at each time and in our case, ship staff unwilling to assist or not knowledgeable enough. As passengers we felt ignored or simply dismissed as being of any importance on the overall cruise. Only good thing about this ship is the well maintained well staffed and well stocked beautiful library. wish other ships had this as well, such as Celebrity Summit which did away with the library entirely.Shore excursions poorly handled with lots of misinformation by the staff and then corrected. Staff hard to find, rarely in their offices and never respond to any phone calls. Confusing directions for shore trips and shore vendors badly vetted in terms of their transportation. Staff on purser's desk very unfriendly and dismissive. We were so disappointed with this trip and the service, we decided to forgo thinking about rebooking a trip to Canada on her. 12 nights was way too long for such mediocre service and awful food, 14 nights would be an absolute nightmare. 7 nights might be passable if Carnival sells Cunard to someone else and Cunard recognizes some of the QM2's major issues. Read Less
Sail Date December 2019
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