Crystal is my "go to" luxury cruise line. Having been on >50 cruises all together. I have always been totally impressed with the Enrichment, entertainment food and crew. I have also been labeled as someone with "high standards". The words that you often hear about the new crystal is "better than ever". My previous crystal cruises I have rated as A-A+! This one roundtrip Miami on Serenity was IMO a ...
Dear mario 1,
Thank you for choosing to sail with Crystal once again. It is lovely to hear that you enjoyed our remarkable boarding process, entertainment, and enrichment opportunities. We...
In October 2023, my wife and I took the Crystal Serenity’s 12-day cruise along the east coast of Canada and the United States.
We’ve frequently cruised on this ship since 2010. Though the Crystal Serenity is now on its third owner, it’s better than ever.
I rate this cruise as outstanding (an overall “5” on a scale of 5). My score is based on the high quality of (1) remodeled, enlarged ...
Dear cruise-otter,
Welcome back! We are thrilled to hear that your experience on Serenity was a spectacular one.
We deeply value your trust in choosing to sail again with Crystal. Our...
Crystal was our first choice of cruise line before Covid, and in fact, we were on Crystal Symphony when Covid stopped us from landing in many ports before finally ending up in Singapore. Even during that experience waiting to find out when and where we could disembark, Crystal staff all the way up to the Captain kept us up to date with the news and port prospects. Crystal Symphony was the most ...
Dear Peter and Therese,
Welcome back to Crystal! We are thrilled to hear that your experience on Serenity was a wonderful one.
We deeply appreciate your trust in choosing to sail again...
We had sailed on the Symphony prior to the pandemic and were extremely pleased with it. We booked this cruise expecting to continue our feelings towards Crystal. The entertainment, lectures, art class, spa, butler, room attendants, dining in Osteria and uni uma all met these high expectations. Dining in the Marketplace was generally good but there were some mishaps. Our overall cruise was severely ...
Dear Tarrytoon,
Thank you for your honest feedback regarding your time aboard Crystal Symphony.
We sincerely apologize that your recent cruise did not meet your expectations. We are...
We wanted to see the fall foliage and get back to sailing on Crystal. The cruise exceeded our expectations. The ship has been updated and was in great shape. Our Junior Penthouse was comfortable, well-appointed and filled with every luxury we wanted. The service on Serenity was top-notch. From the moment we boarded the ship we felt like were home. The embarkation was smooth and seamless. We ...
Dear Brennand,
Welcome back to Crystal. We are thrilled to hear that your experience on Serenity was an exceptional one! Our unique offerings onboard are curated for the most discerning...
This cruise was the most wonderful experience! I loved every minute of it. From the luxurious linen in our gorgeous suite to the five star meals we enjoyed, the world class entertainment and interesting lectures this was an experience to treasure. We also enjoyed the workout room, ballroom dancing, lovely library, golf lessons and our daily soak in the hot tub. The excursions were interesting as ...
Dear Guest,
We are thrilled to hear that your experience on Serenity was a wonderful one!
We deeply appreciate your trust in choosing to sail with Crystal. Our unique offerings onboard are...
I chose this cruise because I have heard great things about it in the past and wanted to give it a try. I was blown away and I will never be able to sail a normal cruise ship again! The rooms are huge, the staff is on top of their game and super friendly. The ship design and finishings are top-notch. I enjoyed the entertainment on board, from Broadway including Rent to the Elton John tribute ...
Dear Guest,
We are thrilled to hear that your experience on Symphony was so enjoyable!
We deeply appreciate your trust in choosing to sail with Crystal. Our crew is committed to providing...
We wanted to try a shorter Crystal cruise in anticipation of a planned 2024 partial world cruise and were generally quite satisfied with the rebirth of our favorite cruise line. Sure, there were some shortcomings that one ought to expect on a shakedown cruise--the pool wasn't finished until the third day, TV was unworkable, water was turned off for one five-hour announced period, etc. However, ...
Dear Steven Kirk,
Thank you for your thoughtful and honest feedback of your time on Symphony.
We appreciate you choosing to sail with Crystal again. As you have previously experienced, our...
I don’t know what ship the last man reported but my experience on Crystal Symphony was terrible( may be he was a travel agent and had a subsidised journey
Anyway to keep it short and sweet the ship is not fit for purpose yet.. it has had a refurbishment of cabins but it is an old ship that vibrates terribly.. I will just list the problems I had for the 8 day cruise
My cabin vibrated even ...
Dear Valued Guest,
Thank you for your honest feedback regarding your time aboard Crystal Symphony.
We sincerely apologize that your recent cruise did not meet your expectations. We are...
I just had the time of my life on this cruise. I am a 60-something widow and this is my first cruise sailing solo since my husband passed. He and I had sailed Crystal six times, on all three ships, and loved it. I chose this cruise because I was happy to see Crystal come back, Iceland is on the bucket list, and, well, it was time to get back out there traveling. I flew to Reykjavik two days ...
Dear brescan,
Welcome back and we are delighted to hear that your experience on Serenity was a wonderful one!
We deeply appreciate your trust in choosing to sail again with Crystal, and it...