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Crystal Cruise Reviews
Cruiser Rating
4.2
Very Good
618 reviews
Most helpful review
A refined traveler's expectations not met
"When you can pay $10,000 for an 11-day cruise as we did vs. $4000 for a lower level brand, the difference is luxury and exceeding expectations. On the positive The spa services were exceptional I had the best..."Read More
Refined traveler avatar

Refined traveler

10+ Cruises

Age 60s

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1-10 of 618 Crystal Cruise Reviews


Holiday Hawaiian Cruise

Review for Crystal Symphony to Hawaii

henart1 avatar

henart1

10+ Cruises

Age 70s

Not our first time on Crystal, but now our last. We were late leaving San Diego as the ship's doctor had to be rushed to the hospital. As we were sailing under a Bahamian flag, it was determined that two of the guests who were doctors, would stand in. Safe? Maybe. This was our first time on Symphony, but many times on Serenity and on Harmony. We were treated like a stranger throughout ...
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Sail Date: December 2019

Departure Port: Ilulissat

Cabin Type: Deluxe Stateroom with Verandah

1 Helpful Vote


We Jumped Ship In Cabo!

Review for Crystal Serenity to Panama Canal & Central America

alwaysonaship avatar

alwaysonaship

10+ Cruises

Age 50s

After 55 cruises, the Crystal Serenity was such a unsatisfactory cruise, we made arrangements to get off the ship in Cabo San Lucas and fly home. Yes we left. This was the first leg of the world cruise and we found it to be a major disappointment. We looked at each other one day, and decided enough was enough and let’s leave. We contacted the concierge and made all the arrangements, got on the ...
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Sail Date: January 2020

Departure Port: Wellington

Cabin Type: Deluxe Stateroom with Verandah

49 Helpful Votes


We had a great cruise on the Serenity

Review for Crystal Serenity to Panama Canal & Central America

CruiserFromMaine avatar

CruiserFromMaine

10+ Cruises

Age 60s

We had a great cruise on the Serenity from Miami to Los Angeles. This was the first leg of the 2020 World Cruise. Food and wine are an important part of cruising for us. We found the food to be very good to excellent with only a couple exceptions. The included wines were certainly up to the task. The service was great throughout the ship. We received particularly good service from Phil on ...
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Sail Date: January 2020

Departure Port: Wellington

Cabin Type: Deluxe Stateroom with Verandah (slightly limited view)

84 Helpful Votes


Horrible suite/very good food

Review for Crystal Symphony to Hawaii

Zebra2 avatar

Zebra2

6-10 Cruises

Age 70s

We have previously sailed on Crystal Serenity. Both cruises our suite was beautifully furnished and very comfortable. Since we had cruised the Bahamas in past years, we wanted a different itinerary. So we decided to Hawaii would be a nice change. Embarkation started off a little rocky, Crystal was trying out a new system and it took awhile to get information into an iPad. Our cabin was ready ...
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Sail Date: December 2019

Departure Port: Ilulissat

Cabin Type: Penthouse Suite with Verandah

66 Helpful Votes


What is wrong Crystal?!

Review for Crystal Serenity to Caribbean - All

Andelle01 avatar

Andelle01

10+ Cruises

Age 70s

Two years ago I had a cruise with the Crystal Symphony, and my husband valued it with a 10 + !! Fantastic... That is why I chose this year again for Crystal, but this time as a solo-cruiser because my husband passed away. Everywhere is advertised that solo-passengers are welcome , there is a meet & greet party, there are hosts and solo passengers tables....etc. Before my trip I even ...
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Sail Date: December 2019

Departure Port: Nadi

28 Helpful Votes


First Crystal Cruise with Pickleball

Review for Crystal Symphony to Mexican Riviera

gscoggin avatar

gscoggin

10+ Cruises

We went on this cruise to check out Crystal's luxury ocean cruise line. We picked this one because it has a paddle tennis court on it which we could use for pickleball. We brought four pickleball padles and by the end of the cruise we had about 14 players all rotating in at 9 o'clock a.m. every day. It made the trip. We liked the cruise experience so much that we're planning on doing another one ...
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Sail Date: December 2019

Departure Port: Sardinia

Cabin Type: Seabreeze Penthouse Suite with Verandah

14 Helpful Votes


Not the ship for us

Review for Crystal Serenity to Caribbean - All

moomax6 avatar

moomax6

10+ Cruises

Age 70s

Beautiful ship. Excellent crew. We wanted a holiday getaway. Haven’t been back to Caribbean for many years. Friends highly recommended Crystal so decided to give it a try. This is mostly a ship for people who like food, alcoholic beverages, Bridge, Mah Jongg & computer classes. Short on sports activities. Dining: was rather disappointing. Aside from speciality restaurants, choice is ...
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Sail Date: December 2019

Departure Port: Rome (Civitavecchia)

Cabin Type: Deluxe Stateroom with Verandah

12 Helpful Votes


NOT Crystalized

Review for Crystal Serenity to Caribbean - All

LHT28 avatar

LHT28

10+ Cruises

Age 70s

My review of our recent back-to-back on the Serenity Caribbean cruise. Let me say we are not new to cruising and usually sail on Oceania (which is not a Luxury line). We chose Crystal this time because the price was right and we wanted to try a different line but not a mainstream mega ship. We are not foodies nor big drinkers. We normally get an Ocean view or balcony on Oceania ...
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Sail Date: December 2019

Departure Port: Rome (Civitavecchia)

Cabin Type: Deluxe Stateroom with Picture Window

25 Helpful Votes


First Class all the way

Review for Crystal Serenity to Caribbean - All

chefmur avatar

chefmur

10+ Cruises

Age 60s

This was my 60th birthday celebration so we decided to go higher end. We have sailed with Disney with our kids and lately on the newer HAL pinnacle ships. We were overall thrilled with the cruise and are now spoiled. We booked a verandah cabin and were fortunate to be upgraded to a Seabreeze Penthouse with butler. I think the word penthouse was a little over exaggerated although very nice it was ...
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Sail Date: December 2019

Departure Port: Nadi

25 Helpful Votes


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