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2019 Cruisers' Choice Awards

Get to know the best cruise ships in a variety of categories, based on member review ratings for cruises taken in the last year.

Best Cruise Ships for Service

Celebrity Eclipse

1 of 10 Best Cruise Ships for Service

Photo by Cruise Critic member Wireagle

"The staff was great, officers around the ship and even standing on the dock at ports. The captain was at the gangway thanking guests for sailing with them when we arrived back in Miami."

Member Review: dbcrac


Find a Celebrity Eclipse Cruise
Celebrity Eclipse Cruise Reviews (197)

Celebrity Equinox

2 of 10 Best Cruise Ships for Service

Photo by Cruise Critic member aklmt1

"Very relaxing with great service; would definitely do Celebrity again."

Member Review: Reddog00

Celebrity Summit

3 of 10 Best Cruise Ships for Service

Photo by Cruise Critic member Shangri-La17

"We found service to be excellent, and the staff would always say 'hello' and try to help as needed."

Member Review: La17 HawaiiUK

Celebrity Reflection

4 of 10 Best Cruise Ships for Service

Photo by Cruise Critic member ellay864

"Staff was always friendly and happy. Typically on cruises you will encounter at least one staff member having an off day. We didn't experience this on Reflection."

Member Review: NWHairGal

Serenade of the Seas

5 of 10 Best Cruise Ships for Service

Photo by Cruise Critic member hallasm

"Service staff in general are hard-working, cheerful, and concerned about providing a pleasant trip."

Member Review: 48Tweeter

Celebrity Silhouette

6 of 10 Best Cruise Ships for Service

Photo by Cruise Critic member Red2811

"Service is absolutely magnificent - in every arena - from the beverage and food servers, bartenders, room steward, activities directors, customer service, etc, etc. Impeccable service is what sets Celebrity apart from our experiences on other cruise lines - truly its shining star!"

Member Review: paajma

Vision of the Seas

7 of 10 Best Cruise Ships for Service

Photo by Cruise Critic member Dinkachu

"The staff and crew were amazing."

Member Review: timetogocruising

Jewel of the Seas

8 of 10 Best Cruise Ships for Service

Photo by Cruise Critic member Nutrisweet_guy

"The service - especially in the dining room - was outstanding. Everyone made a point of knowing our names and calling us by name! We are already planning our next cruise."

Member Review: HolgerN

Nieuw Amsterdam

9 of 10 Best Cruise Ships for Service

Photo by Cruise Critic member EeyoreRN

"The entire crew onboard Nieuw Amsterdam was outstanding!!!"

Member Review: R gurupat

Allure of the Seas

10 of 10 Best Cruise Ships for Service

Photo by Cruise Critic member JMax513

"Service was as good as it gets. Our cabin attendant was ‘spot on’ and the other servers/employees did a great job."

Member Review: Steve551


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Cruisers' Choice Destination Awards

View top-rated cruise destinations and lines around the globe according to cruisers, based on member review ratings for trips taken in the last year.

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See the lines and ships that best represent excellence in ocean, river and luxury cruising, chosen by Cruise Critic's international team of editors.

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