• TRAVEL NOTICE: Learn more about COVID-19
  • Newsletter
  • Write a Review
  • Boards
  • Find a Cruise
  • Reviews
  • Cruise Tips
  • News
  • Deals

2019 Cruisers' Choice Awards

Get to know the best cruise ships in a variety of categories, based on member review ratings for cruises taken in the last year.

Best Cruise Ships for Service

Paul Gauguin

1 of 35 Best Cruise Ships for Service

Photo by Cruise Critic member ignatz

"It has an incredibly well trained, cohesive staff who take pride in their service. Anything that you need is not just available- but anticipated."

Member Review: Judith Dymond


Find a Paul Gauguin Cruise
Paul Gauguin Cruise Reviews (33)

Silver Galapagos

2 of 35 Best Cruise Ships for Service

Photo by Cruise Critic member Silversea

"Food and drink service was uniformly good, often superior to excellent. Staff get to know you quickly, what you drink and how you like to be treated."

Member Review: jlicharson

Viking Sky

3 of 35 Best Cruise Ships for Service

Photo by Cruise Critic member ron47

"Service on the ship is impeccable. Many members of the staff got to know us by name. The wait staff learned our preferred drink selections very quickly. The room staff also was very friendly and prompt."

Member Review: DJKeithly

Wind Spirit

4 of 35 Best Cruise Ships for Service

Photo by Cruise Critic member null

"Service on the Wind Spirit was exceptional throughout our cruise."

Member Review: CLCruzer

Viking Sea

5 of 35 Best Cruise Ships for Service

Photo by Cruise Critic member Cyber Kat

"In general, the customer service was the best I've experienced."

Member Review: dianalschmidt

Viking Star

6 of 35 Best Cruise Ships for Service

Photo by Cruise Critic member BoysfromPhilly

"Viking provides a high level of service with great attention to detail."

Member Review: superwife

Viking Orion

7 of 35 Best Cruise Ships for Service

Photo by Cruise Critic member subdoc

"The service on Viking is outstanding."

Member Review: Nkez

Zhao Shang Yi Dun (Viking Sun)

8 of 35 Best Cruise Ships for Service

Photo by Cruise Critic member worldia

"The Viking Sun is an elegant ship throughout and the service onboard is impeccable."

Member Review: mathtutor101

Crystal Symphony

9 of 35 Best Cruise Ships for Service

Photo by Cruise Critic member null

"The food and service in all the restaurants (and we tried them all) was outstanding with a feeling of being spoilt by the very professional and attentive waiting staff."

Member Review: Steveoka

Silver Cloud Expedition

10 of 35 Best Cruise Ships for Service

Photo by Cruise Critic member Cruise Critic

"Butler and maid service are outstanding. They are always there but not under your feet."

Member Review: lkwdjohn

Silver Explorer

11 of 35 Best Cruise Ships for Service

Photo by Cruise Critic member Silversea

"The dining staff and valet service staff were incredible knowing our names from day 1!"

Member Review: Ackeroo

Celebrity Eclipse

12 of 35 Best Cruise Ships for Service

Photo by Cruise Critic member Wireagle

"The staff was great, officers around the ship and even standing on the dock at ports. The captain was at the gangway thanking guests for sailing with them when we arrived back in Miami."

Member Review: dbcrac

Celebrity Equinox

13 of 35 Best Cruise Ships for Service

Photo by Cruise Critic member aklmt1

"Very relaxing with great service; would definitely do Celebrity again."

Member Review: Reddog00

Grandeur of the Seas

14 of 35 Best Cruise Ships for Service

Photo by Cruise Critic member Elboogie

"It was friendly and efficient at all levels. Our cabin steward Reginald was attentive and looked out for all of our needs. Dining staff is eager, pleasant, and competent."

Member Review: desirod

Celebrity Summit

15 of 35 Best Cruise Ships for Service

Photo by Cruise Critic member Shangri-La17

"We found service to be excellent, and the staff would always say 'hello' and try to help as needed."

Member Review: La17 HawaiiUK

Marella Celebration

16 of 35 Best Cruise Ships for Service

Photo by Cruise Critic member Kathtum75

"Service: Excellent. All the staff are very attentive and can't do enough for you."

Member Review: madamgeneva11

Pacific Princess

17 of 35 Best Cruise Ships for Service

Photo by Cruise Critic member LorraineE

"Service was excellent as always on Princess."

Member Review: GoldenSailor

Azamara Journey

18 of 35 Best Cruise Ships for Service

Photo by Cruise Critic member MCasey123

"The onboard service was exceptional, delivered with genuine care by the staff."

Member Review: Jmgood3

Celebrity Reflection

19 of 35 Best Cruise Ships for Service

Photo by Cruise Critic member ellay864

"Staff was always friendly and happy. Typically on cruises you will encounter at least one staff member having an off day. We didn't experience this on Reflection."

Member Review: NWHairGal

Azamara Quest

20 of 35 Best Cruise Ships for Service

Photo by Cruise Critic member frankiepgh

"The highlight of the ship however was the service. The crew was attentive, professional yet friendly and went out of their way to assist."

Member Review: Pharris19

Boudicca

21 of 35 Best Cruise Ships for Service

Photo by Cruise Critic member famwhite

"This was a really good experience thanks to the great Fred staff and crew, interesting itinerary, good food and friendly fellow passengers."

Member Review: WalkerC

Serenade of the Seas

22 of 35 Best Cruise Ships for Service

Photo by Cruise Critic member hallasm

"Service staff in general are hard-working, cheerful, and concerned about providing a pleasant trip."

Member Review: 48Tweeter

Zuiderdam

23 of 35 Best Cruise Ships for Service

Photo by Cruise Critic member CATandSQUID1

"I must comment on the excellent service by all staff and crew members. They work hard to keep the ship clean and tidy."

Member Review: DanelloL

Riviera

24 of 35 Best Cruise Ships for Service

Photo by Cruise Critic member canmcatcot

"Food and service is excellent. Our butler for the suite could not have been more accommodating and pleasant."

Member Review: edcohen

Celebrity Silhouette

25 of 35 Best Cruise Ships for Service

Photo by Cruise Critic member Red2811

"Service is absolutely magnificent - in every arena - from the beverage and food servers, bartenders, room steward, activities directors, customer service, etc, etc. Impeccable service is what sets Celebrity apart from our experiences on other cruise lines - truly its shining star!"

Member Review: paajma

Vision of the Seas

26 of 35 Best Cruise Ships for Service

Photo by Cruise Critic member Dinkachu

"The staff and crew were amazing."

Member Review: timetogocruising

Jewel of the Seas

27 of 35 Best Cruise Ships for Service

Photo by Cruise Critic member Nutrisweet_guy

"The service - especially in the dining room - was outstanding. Everyone made a point of knowing our names and calling us by name! We are already planning our next cruise."

Member Review: HolgerN

Nieuw Amsterdam

28 of 35 Best Cruise Ships for Service

Photo by Cruise Critic member EeyoreRN

"The entire crew onboard Nieuw Amsterdam was outstanding!!!"

Member Review: R gurupat

Maasdam

29 of 35 Best Cruise Ships for Service

Photo by Cruise Critic member tammlynn1

"The service was always performed by the crew in the most pleasing and friendly manner."

Member Review: maryjanemarkle

Allure of the Seas

30 of 35 Best Cruise Ships for Service

Photo by Cruise Critic member JMax513

"Service was as good as it gets. Our cabin attendant was ‘spot on’ and the other servers/employees did a great job."

Member Review: Steve551

Oosterdam

31 of 35 Best Cruise Ships for Service

Photo by Cruise Critic member Charlotte T.1

"The staff is consistently excellent. Very friendly and helpful, great attitudes."

Member Review: 1 sjmno

Marella Discovery

32 of 35 Best Cruise Ships for Service

Photo by Cruise Critic member dado1

"The whole ship was kept spotlessly clean and tidy, the staff were fantastic providing a friendly, efficient and professional service."

Member Review: madowning

Veendam

33 of 35 Best Cruise Ships for Service

Photo by Cruise Critic member alanjmckee

"The service was an A+ in every aspect! Every employee always made eye contact and has a friendly hello. All services were kind and friendly. Best service by all."

Member Review: macinmt2

Coral Princess

34 of 35 Best Cruise Ships for Service

Photo by Cruise Critic member Hdnwaters

"The service was outstanding and every staff member we met were courteous and ready to meet all your needs."

Member Review: gchess

Marina

35 of 35 Best Cruise Ships for Service

Photo by Cruise Critic member Robinicat

"We love Oceania for its amazing service and outstanding food quality and variety."

Member Review: SedonaJoel


View More Cruisers' Choice Awards

Best Overall

Best for Cabins

Best for Dining

Best for Embarkation

Best for Entertainment

Best for Fitness & Recreation

Best for Public Rooms

Best for Service

Best for Shore Excursions

Best for Value

Best for Families

Best for First Timers

Best River


See More Cruise Critic Awards

Cruisers' Choice Destination Awards

View top-rated cruise destinations and lines around the globe according to cruisers, based on member review ratings for trips taken in the last year.

Editors' Picks Awards

See the lines and ships that best represent excellence in ocean and luxury cruising, chosen by Cruise Critic's international team of editors.

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy and Cookies Statement and Terms of Use.