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128 CroisiEurope Cruise Reviews

It wasn’t without hesitation that I decided to offer European river cruises to compliment my firms custom tours in France. After some research I selected CroisiEurope. A family owned company based in Strasbourg France. They had a full ... Read More
It wasn’t without hesitation that I decided to offer European river cruises to compliment my firms custom tours in France. After some research I selected CroisiEurope. A family owned company based in Strasbourg France. They had a full portfolio of European river cruises, and were just entering the American market. River cruising is the European equivalent to Caribbean cruising in the US. Lots of ships (only with 100, instead of 1000 passengers!) cruising to the same destinations. After some advertising I had some bookings and decided to make sure things went smoothly I would go too. Paris to Normandy via the Seine River, and the Bordeaux wine country were to be the destinations. There wasn't any reason to be concerned. The ship was quite spacious, incredibly quiet and the cabins sparkled with a great view and plenty of closet space. The majority of the passengers were French, with a group from Cologne Germany nearly matching their numbers, and the remaining 15 were British and us. Conversations came easily and I discovered that for many this hardly anyone’s first cruise with CroisiEurope. A German couple told me this was their 15th trip with CroisiEurope! French style seemed to be why they chose CroisiEurope over other cruise lines. Unmistakable once it is experienced French style is absolutely charming. You could describe it as savor faire + joire de vivre, or to put it another way, knowing just what to do and doing it in a way that says - I enjoy doing this. CroisiEuropes' French style showed itself in ways like the crews friendliness and constant attention to doing everything "just right" (only white gloved hands touch plates and silverware). Or asking how many cubes of ice would you like in your drink? France and culinary excellence are synonymous and the ships chefs never let you forget that. Four to five courses, with a like number of wines, was standard fare. Quail, duck, pork, rabbit, foie gras, even baked Alaska, it did not take long before you were looking forward to the next meal. No one was ever late to the dining room! So what is the bottom line on CroisiEurope? Comfortable ships, dining like you have never dined before, plenty of nice extras (complimentary beverages, wines and spirits), interesting excursions, and a mix of passengers from different countries. Delivered at a lower price than their competitors. Not bad, not bad at all. Read Less
Sail Date May 2014
Having read the previous reviews I would like to add my comments. We cruised for 5 days as part of a package organised by Leger. We have previously been with them on The Rhine. Leger's part of the holiday went with their usual ... Read More
Having read the previous reviews I would like to add my comments. We cruised for 5 days as part of a package organised by Leger. We have previously been with them on The Rhine. Leger's part of the holiday went with their usual efficiency, overnight stops, additional days touring, helpful drivers (Paul and John) and the whole package was a reasonable price. First impression of the boat was favorable, bright, airy, clean. Well organised cabin on the lower deck with plenty of cupboard space. The staff were friendly, especially the 2 girls who served most in the bars. We were allocated a dining table for the duration of the cruise and had several interesting conversations with the other 2 couples. One thing that we all agreed on was that we were disappointed by the food. We were not shunted of into a reserved corner as sometimes happens on coach tours, we were offered the same as other passengers, but it was just spoiled by cheap ingredients for example, butter turned out to be whipped with water and emulsified with the addition of several e-numbers. My husband likened the breakfast cheese to lard and the cooked meat to luncheon meat. Better cheese was served during lunch when we has a cheese course of one slice of cheese accompanied by a dried apricot or a dried fig. The menus read well, rabbit, quail, chicken, duck, hake, sole( some other flat fish was served) but most of the meat had been steam cooked and therefore was lacking flavour. My beef wellington was too tough to cut and surrounded by under-cooked pastry. The usual layer of pate was missing. My husband's seemed to be better, perhaps his was cut from another piece. Usually, we are asked how we like the meat cooked as Beef Wellington is traditionally served pink, but we were given no choice on the matter. Dessert was mostly a slice of some kind of cake. One memorable dessert was a slice of cheap, chocolate, swiss rolll topped by a scoop of nice ice-cream and a sprinkling of grated white chocolate. During the Gala dinner, Baked Alaska flambeed in Grand Marnier was on the menu. It was paraded round to the usual firework accompaniment and one dessert was spectacularly flambeed. However, our portion had not been anywhere near the bottle. We asked where was the Grand Marnier but received no answer from the restaurant manager. On the plus side, the wine selection was very good, I am told. Several different wines were freely available with special wines being offered on the Gala Night. Unlimited tea and fruit juices kept me going. Overall, we had a pleasant cruise. I would cruise with that company again but only if the boat was going somewhere I really wanted to visit. Although the food was disappointing, we did not go hungry, it was well presented and it was not inedible. On a couple of occasions I said no thanks to the starter and was offered something different, but the waiter not being sure what I could replace it with, I settled for a green salad, so the staff were helpful. Entertainment was provided by a singer/keyboard player. My husband, having been a musician for many years was impressed by the way the singer could take both hands off the keyboard, at the same time, and the music continued unabated. Read Less
Sail Date August 2014
The cruise was directed towards French senior citizens. The ship staff tried hard, but were not especially well trained. Their language skills were impressive and they were personable. The ship crew (serving, cleaning, mechanical) were ... Read More
The cruise was directed towards French senior citizens. The ship staff tried hard, but were not especially well trained. Their language skills were impressive and they were personable. The ship crew (serving, cleaning, mechanical) were uniformly cordial and helpful. For persons wanting to explore on their own, the staff had little information. They did not know the docking locations or sometimes, the exact times for returning to the boat. The exact itinerary was never printed, butwas delivered orally the night before in four languages. This was an annoying waste of time and easy to forget by the next day. The excursions became tedious because at each stopping point, because the guides repeated the information in multiple languages. The Lafayette is a new ship and the lack of effective, innovative technology to impart information was disappointing. The cruise was 25% English speaking, but none of the staff was really proficient in English. This is an observation, not a complaint. If CroisiEurope desires to attract more of the mono-lingual American market, this should be a priority. The breakfast buffet was adequate, but fresh fruit was only put out every other day. The lunch buffets were adequate unless you wanted a salad or healthy, heart healthy fare. The other lunches and all the dinners were heavy, old style country French cuisine. Lots of meat, cheese, butter with few fresh fruits and vegetables. If you want healthy meals, inform CroisiEurope well in advance of your specific needs. The cabins were well laid out and the floor to ceiling windows were a treat. The boat common areas were tasteful and spacious. The WiFi almost never worked once the boat left Amsterdam. If you need internet, buy a cellular plan where you can use your phone as a hotspot. I racked up over $200 in extra cellphone data charges trying to find information about the next day's itineraries and to keep from getting lost on our shore excursions. There is no exercise equipment. Again, this is just an observation. If CroisiEurope wants to attract a younger demographic, they might want ot address this omission. Read Less
Sail Date September 2014
While the price was excellent, we were truly disappointed with our 8 day Blue Danube cruise with CroisiEurope. The entire program was mainly directed towards older, middle class French citizens, who seemed to thrive on meals which lacked ... Read More
While the price was excellent, we were truly disappointed with our 8 day Blue Danube cruise with CroisiEurope. The entire program was mainly directed towards older, middle class French citizens, who seemed to thrive on meals which lacked fresh fruit and fresh vegetables. We had two fresh salads during the entire trip. While there was some variety with the breakfast buffet, all lunches and dinners were fixed with no alternatives. Lunch was an hour and half each time, with dinner even longer. On a positive side, all drinks were free. When we asked for an American martini, it was sort like a deer in the headlights. Much to the staff’s credit, they found several martini glasses, we conducted a quick course for Martini 101. The tours and itinerary were excellent. Since there were only a handful of English speaking guests, we had our own bus with great tour guides. The internet service was archaic and only functioned in the dining room. While cabins were good size and we enjoyed picture window, the shower was the smallest we have ever experienced. The beds were substandard and when pushed together there was a ravine which we stuffed with bedding. The entertainment was an electric organ player who looked and acted like Mr. Bean. He was the type of musician who played for himself and seemed to be indifferent to the guests. Unless there were substantial changes, we would not use CroisiEurope again and would not recommend the company to any of our friends.   Read Less
Sail Date September 2014
We are experienced travelers and usually prefer to drive, however this is not practical along the Dalmatian coast. A small ship like La Belle de l'adriatique is the perfect way to see Croatia and Montenegro. It was able to dock where ... Read More
We are experienced travelers and usually prefer to drive, however this is not practical along the Dalmatian coast. A small ship like La Belle de l'adriatique is the perfect way to see Croatia and Montenegro. It was able to dock where the large ships can not allowing easy access to the smaller towns and islands such as Mljet, sibernik , korcula and hvar. Of course Dubrovnik, Split and Kotor are the gems of that area. We were very pleased with TheCroiseEurope cruise line. We tend to explore on our own so we did not take advantage of the excursions. The crew was very friendly and all spoke English perfectly, so language was not a problem. Many of the crew were local and liked to talk about their homeland, adding a nice touch. The food was excellent. The staterooms adequate. I personally liked the informal dress code. Getting to the ship was easy and we were allowed to check-in early. Disembarkation was also particularly easy. I would highly recommend this ship to tour this area. Joe from Port Jeff Read Less
Sail Date October 2014
We just returned to the US from France after a wonderful river cruise. It was particularly interesting to be on board with people from all over the world. It added to our travel experience. Most travelers were French and there was a large ... Read More
We just returned to the US from France after a wonderful river cruise. It was particularly interesting to be on board with people from all over the world. It added to our travel experience. Most travelers were French and there was a large contingent of Belgian travelers too. While there were very few English speakers on board, we were well informed at all times. All crew members spoke English and all announcements were in English as well as French. The food was amazing. The wines were terrific as well. Every meal was presented well and tasted great. My husband has some dietary restrictions and they were most accommodating. The service was outstanding. From the dining room to the lounge to the state rooms. All crew members were gracious and helpful. The ship is only one year old and is in wonderful condition very comfortable with pleasant colors. The public lounge areas and roof top seating were well situated and comfortable. The excursions ran smoothly and were paced well, each of them departing in the afternoon after lunch. The tour guides were knowledgeable and, again, all information was shared in English. As with most river cruises, evening entertainment is limited but we found it enjoyable just the same. Wifi is free but is spotty on the ship. Read Less
Sail Date October 2014
Our river cruise out of Bordeaux on the Gironde estuary was very enjoyable. The crew was exceptionally pleasant. Food was very good, well presented and varied. Wine was included and definitely a step up over what you expect on a cruise. ... Read More
Our river cruise out of Bordeaux on the Gironde estuary was very enjoyable. The crew was exceptionally pleasant. Food was very good, well presented and varied. Wine was included and definitely a step up over what you expect on a cruise. Being an American I particularly enjoyed the interaction with a varied group of European travelers. The excursions were well thought out and well organized. We only speak English and it was not a problem. The ship is new for 2014 and nicely decorated. Cabins were very comfortable with large windows. Ship size (175 passengers) made all activities easy. The area would be very interesting to wine connoisseurs but there was also many other sights to see and places to visit. The climate is very mild. This is our second CroisiEurope cruise and hope to do many more. joe from port jeff   Read Less
Sail Date October 2014
I looked for a cruise to fill in a week at the end of another cruise with Avalon and found Croisi. I was aware that this cruise was a lot cheaper than most of the others I looked at but I should have researched a bit better. Cruise line is ... Read More
I looked for a cruise to fill in a week at the end of another cruise with Avalon and found Croisi. I was aware that this cruise was a lot cheaper than most of the others I looked at but I should have researched a bit better. Cruise line is obviously for French speaking people, meals were set menus with no choice, seating was determined by staff at the beginning and that was your table for all three meals per day for the whole cruise. Not a good way to meet other travellers at all which is one of the best parts about travelling! The shore excursions were all extra which is probably the reason for the lower price of the cruise. No, I won't be travelling with them again, I don't care how cheap they are. Read Less
Sail Date October 2014
Well, we did sail about 2 kilometers up the Seine, one night. The advertised cruise in the other direction to Notre Dame was cancelled at the last minute!! The ship was fine, anchored near the Tour Eiffel. The 2 tours were excellent; a ... Read More
Well, we did sail about 2 kilometers up the Seine, one night. The advertised cruise in the other direction to Notre Dame was cancelled at the last minute!! The ship was fine, anchored near the Tour Eiffel. The 2 tours were excellent; a coach trip round the major sites and the following morning a walk through Montmatre. We had the same knowledgeable guide on both days. He was superb. BUT the meals were 'limited'. After a freezing tour all we wanted / needed was hot soup. The lunch offering was a cold starter. I accept they did provide one bowl of soup but a little forward thinking might have avoided us needing to make a special request. Our main issue was they charged for all drinks - yes even coffee after your meal. NOT what they advertise on their cruise pages. To find this 'limited drinks' information you really have to snoop around. We had to buy Drinks Cards for 30 euros. We enjoyed the visit but would not book with them again... too much small print!!!!! Read Less
Sail Date November 2014
Under the aegis of 'Acromas' this was the new trip offered by Saga. For three nights we were booked into the Paradiso Hotel - a Golf Resort, surrounded by links (but out-of-bounds to non-golfers). The restaurant opened in the ... Read More
Under the aegis of 'Acromas' this was the new trip offered by Saga. For three nights we were booked into the Paradiso Hotel - a Golf Resort, surrounded by links (but out-of-bounds to non-golfers). The restaurant opened in the evening but on our arrival only a frantically busy cafe was available for lunch. The rooms were clean and spacious and the toilet in my room was fixed quickly, but it would have been helpful if the hotel's Italian information had been also offered in English. The boat excursions on the Lake were essentially unplanned and meant long hours of wandering in crowded streets with virtually no guidance. Our saga Rep. did her best but struggled to get support from HQ when a booked coach never arrived and stopover venues were changed at the last minute. En route to the river boat in Venice there was a long stopover in Vicenza - again no guidance as to what the city had to offer - and (for this first-time tourist) a lesson in where/how to find a toilet! Our remaining 4 nights were spent on the river boat Michelangelo. I requested (and paid for) a double room/bed for single occupancy, which, prior to the trip I had confirmed twice by phone. What I got was a twin cabin/twin beds right next door to the restaurant...noisy and crowded. We arrived late afternoon but were not seated for a meal until almost 9pm. The medical service (for a badly blistered foot) was minimal. I felt the trip was poorly put together by the agents: the pace rushed and ill-suited for a group of 18 seniors. In fact, as a minority group, we appeared to be 'last served' on a ship holding 158 people. Read Less
Sail Date April 2015
The hallmark of French cuisine is fresh food that is prepared from the best of ingredients. This ship featured food that had been frozen, canned or refrigerated for an excessive amount of time. The cuts of meat were mediocre in quality. ... Read More
The hallmark of French cuisine is fresh food that is prepared from the best of ingredients. This ship featured food that had been frozen, canned or refrigerated for an excessive amount of time. The cuts of meat were mediocre in quality. The sauces were not prepared well- they were often heavy and gloppy. Pastries and bread suffered from freezing or over refrigeration and had little or no taste. I guess many people were satisfied because the portions were so large.You get 3 large meals each day. The wines were good. Some of the cheeses were wrapped in foil. The staff on the boat were excellent. The cabins were arranged well and offered adequate space. One negative was the shower which couldn't be set in a way that didn't flood the bathroom. I believe that CroisiEurope is trying to make in roads in the U.S. Market. It won't do so unless it improves its food. Read Less
Sail Date May 2015
I got off the Coisieurope boat two days ago. Staff was very pleasant and helpful. Jerome, purser, and Golo spoke English well enough that we generally understood each other. All staff worked very hard and usually had a smile although most ... Read More
I got off the Coisieurope boat two days ago. Staff was very pleasant and helpful. Jerome, purser, and Golo spoke English well enough that we generally understood each other. All staff worked very hard and usually had a smile although most spoke no English. The cabin was,modern and well designed and except the shower. It was hand held. There was no way to use it without flooding the bathroom. We always got extra towels in order sop up the water and not slip. Still, I slipped and got a bruise on my face and one on my knee. Very few of the passengers spoke English. Announcements were in French with a one minute translation. The food service was a major problem for me. Breakfast was a buffet which was rarely refilled. Thus, you had to go early to get eggs. We were aware that there was no choice for lunch or dinner when we booked this river cruise. Both lunch and dinner were four course hot meals. Portions were very large, usually drowning in gravy. Special requests could be made before each meal. I got chicken the first night and it was fine. I ordered the same thing the second night and it tasted like it was reheated from the night before . After that, I ordered cheese and fruit for almost every meal. An English speaking lady at our table called the food passable . All of this was particularly disappointing because I expected better from a French cruise company. Wine was good and you could get as much as you wanted. The bar was open all day. Most alcohol was included in the fare. Perhaps the French liked the food. I don't know. We chose this company on our own. They are trying to become known in the American market. I would never go again with this company. Read Less
Sail Date May 2015
Although I've been on lots of ocean cruises, this was my first river cruise experience. I had precise dates for the cruise, due to being booked into a chateau in the Bordeaux region mid-May. After a lengthy search for Bordeaux cruises ... Read More
Although I've been on lots of ocean cruises, this was my first river cruise experience. I had precise dates for the cruise, due to being booked into a chateau in the Bordeaux region mid-May. After a lengthy search for Bordeaux cruises in May, I happened across CroisiEurope, which went exactly where we wanted to go and at the right time. And also, when I saw the price, I knew it was exactly what we wanted. The shp was moored in central Bordeaux (Chartrons) - a lovely area with plenty of things within walking distance. The ship is quite small compared to the big players - holding about 150 people in all. We were greeted by the crew, who helped us with our bags to our cabin on the lower deck. The cabins are smallish but functional, the bathroom is tiny but didn't really bother us (except for the shower curtain which tended to stick to you!). There are no drawers (except in the side tables) but plenty of shelf space and hanging space. Only amenities are a TV and hairdryer but, again, we didn't spend much time in the cabin so no big deal for us. I'd say the cabins were a little dated but they were very clean. Being a small ship, there is also a small crew, who seem to do everything - serving, cleaning, entertaining. All spoke very good English and were very friendly. The ship has a bar, restaurant, small shop and sun deck. Entertainment was mainly a pianist/violinist as well as a crew show and some quizzes. There is only one sitting for dinner (about 7-7.30) and we were sat with English speaking guests, who were great fun. Food was very good; if there was something you didn't want, they would go out of their way to get you something else. The bar was the main hub of activitiy and there were free drinks all day and all night. It was a very nice place to go and relax after a day's sightseeing and it closed about midnight, so not a lot of noise (we were directly below it!). There was a 'cocktail of the day', which of course I had to sample for this review! Wine was available at the dinner talbe for free and they had some very good choices (or you could bring your own, as some people who visited wineries did). We sailed mainly in the mornings, so had a chance to relax and watch the beautiful scenery go past. Moorings were generally right in town so walkable. We didn't do any of the excursions, but I heard that most of them were very good. Be warned that most places are closed Sunday and Monday, so in hindsight it may have been a good idea to go on the excursions on those days. We stopped a Pauillac firstly and were given a private wine tasting by one of the few shops open on a Sunday, then onto Blaye, where we morred beside the Citadel, an absolutely gorgeous place with lovey shops and cafes. Our final stop before our overnighter in Bordeaux was Libourne, which has a train to St Emilion (another gorgeous lace). Finally back to Bordeaux and our gala dinner. This is a family run business and extremely good value for money. It is a 'budget' cruise, in that there are not many frills, but well worth it. Free bar, great food, lovely crew, free wifi and good itinerary. Nice to be on a small ship, where lots of friends were made. Croisieurope has cruises all over Europe, so we'll definitely try another one in the future. Read Less
Sail Date May 2015
Highly qualified, service-minded and pleasant crew. The meals (lunch and dinner) on board qualifying to at least 5 stars in the Michelin (have often enjoyed meals in quite many "chic" restaurants in France, but this really ... Read More
Highly qualified, service-minded and pleasant crew. The meals (lunch and dinner) on board qualifying to at least 5 stars in the Michelin (have often enjoyed meals in quite many "chic" restaurants in France, but this really reached the top!) Bravo for the chef de cuisine of "France"! The Maître d'hôtel/purser was a very pleasant, extremely service-minded and elegant person of highest class there is. Thanks to these persons especially and of course to all the rest of the crew, this cruise became a true adventure for us passengers. This is without any doubt whatsoever a cruise/ship/company to be recommended and if this is the standard for all the ships of CroisiEurope, I can say nothing else but - CONGRATULATIONS! Read Less
Sail Date May 2015
CroisiEurope is fabulous! We are 100% sold! Our first river cruise but not our last. Upon arriving via train from the airport had no problem finding the ship thanks to the map we were provided and just a short walk to ship. Forget the ... Read More
CroisiEurope is fabulous! We are 100% sold! Our first river cruise but not our last. Upon arriving via train from the airport had no problem finding the ship thanks to the map we were provided and just a short walk to ship. Forget the Amsterdam information center unless you enjoy rude people. Do recommend cabin upgrade the French balcony is priceless while enjoying the Rhine scenery. It was always very clean and comfortable. Bathroom was cozy, but clean and served the purpose. Dining was relaxed and enjoyed every meal, Service was first class. So glad we were all assigned to dining tables thus eliminating any "language issues". Sure our fellow passengers, French and Spanish appreciated this thoughtful touch. The lounge was fabulous in décor, extremely comfortable and elegant. The entire ship was spotless! Evenings were enjoyed in the lounge with music provided by Silverado, dancing, singing and meeting wonderful new friends. Even if you can't speak French or Spanish! Crews entertainment was lots of fun! Thankfully the ship docked right in town no issue with long walks. While buses were always on time for longer excursions or sightseeing. Ladies, don't miss the diamond factory tour! Wish Cologne tour was longer much to see, beautiful city. All ports fabulous. Tours guides helpful and fun, knew all the facts. Sadly, our magical journey ended all too soon in lovely Strasbourg, Yes for extra days here! For the value and price point, CroisiEurope can NOT be beat! We had just retired and this was a major consideration for us. Please don't be fooled by the bogus 2 for 1"offers" advertised by others, guaranteed you will still write the check for double what we paid! Mathew at the call center is excellent and we are already planning our next trip. There motto is " CroisiEurope takes you there for so much less, but we still include it all." Thank you CroisiEurope, dreams do come true because of your dedication and commitment to excellent. Read Less
Sail Date May 2015
Overall the cruise on the Seine was very pleasant. The food was very good. We got a good bottle of wine on our table for dinner every night. We wished there was more "cruising" involved, but in actuality, the distance from ... Read More
Overall the cruise on the Seine was very pleasant. The food was very good. We got a good bottle of wine on our table for dinner every night. We wished there was more "cruising" involved, but in actuality, the distance from Paris to Honfleur is not that great. My only real criticism was the lounge scene and the entertainment. For starters, it's nice to have a bartender with at least some personality. The person on our cruise had none. She was Russian and had the personality of a prison guard. I was almost getting afraid to ask her for a beer. The worst thing by far was the "entertainment". As a passenger, I was disappointed. As a musician, I was horrified. There was a Hungarian couple who had a fancy Roland keyboard that had pre-programmed music on it. He admitted to me that he could not play the piano. The girl had a guitar that she admitted she could not play. However, that didn't not stop them. They simply pressed a button to start playing one of their pre-programmed songs and, if you can believe this, they stood there and pretended to be playing the music. The girl actually held the guitar (which wasn't amplified, so you could not hear it even if she was playing) and pretended to play it. Also, like the bartender, they were completely lacking in personality. They never said a word to the audience, ever! Read Less
Sail Date June 2015
Four of us took this CroisiEurope cruise as the first of two in June 2015. The staff could not have been more accommodating! Food was delicious...breakfast was a buffet, but both lunch and dinner were plated. Personally, I do not like ... Read More
Four of us took this CroisiEurope cruise as the first of two in June 2015. The staff could not have been more accommodating! Food was delicious...breakfast was a buffet, but both lunch and dinner were plated. Personally, I do not like buffets, so this was perfect for me! The excursions were ALL very interesting and informative. Our favorite was the one to Arcachon Bay...which we weren't even planning on participating in! We all had an amazing time! This is one of the least expensive river cruise lines...they have been in business for 40 years in Europe and only recently started selling to North America...that's why you haven't heard of them...yet! Read Less
Sail Date June 2015
We booked through a UK agent, knowing the line was French owned/operated, but believing their statements that announcements (at the least) were in English, too. Croisieurope is also advertising on US TV so one assumes they want American ... Read More
We booked through a UK agent, knowing the line was French owned/operated, but believing their statements that announcements (at the least) were in English, too. Croisieurope is also advertising on US TV so one assumes they want American customers. We were almost left behind at the hotel we had to use for two days (river Tisza was too low to board in Tokaj, so spent two days in Debrescen hotel under tour guide's care) and stopped taking excursions as no translation for us and two other couples (one UK, one German). The Hungarian tour company needs to be replaced. Aboard the boat, the Director and two of the staff spoke English and were very helpful and the accommodations, while small, were adequate. This is the line's smallest boat and it has a staff of only 23 (room stewards double as cook's helpers, entertainer staff double as porters, etc.) and about 90 passengers. Food was acceptable (surprising lack of sauces for French cuisine) and "shows" were the aforementioned stewards/cooks/porters. As stated, the biggest problem was the contracted tour company with their lack of care for ALL passengers. We told Christine we did not need a translation of everything she said, but we HAD to know where and when things were happening. We tried to find out about tours prior to our departure, but Blue Water (our agent in UK) said to book on board. No info til we boarded two days late, and erroneous info about where tour was going for drop-off and pick-up. With no English, we were left to fend for ourselves...and we don't speak Hungarian, either. As stated, this line is for French only and they should stop advertising in US. Read Less
Sail Date June 2015
I booked this cruise because we had a limited duration for a vacation and a certain window which we could go. I took my 18 year old daughter who needed to be back to start college at the end of June. I warned her it would be an older ... Read More
I booked this cruise because we had a limited duration for a vacation and a certain window which we could go. I took my 18 year old daughter who needed to be back to start college at the end of June. I warned her it would be an older crowd and it was. She was the youngest, and I, in my early 50’s, was probably the 2nd youngest. It is primarily a French-speaking crowd. There were 4 people from the UK and then 7 other Americans. We were seated with the Americans, which made conversations much easier. They were a delight and we had a marvelous time together. You are assigned a table so we sat with them for breakfast, lunch and dinner. Wine is served with lunch and dinner and there is an open bar in the lounge (although limited selection) from 10 a.m. until about midnight. We only closed it down once. There is no menu to select from; you get what the chef decides. The menu is on channel 91 in your room, so if you don’t want something, you can tell them earlier in the day. One man at our table didn’t eat pork. He had told the cruise line before they left the US, and they accommodated with no problem. My daughter and I just ate what was served, even though normally in the US, I wouldn’t eat some of it. We were living the French life. It was all prepared well and I did come back a few pounds heavier. There is free WiFi on the ship. You need an access code for each device but that was easy to get at the lobby. Connections were spotty. I could connect from my room (305) but my daughter with her iPhone could not. It worked best in the lounge. Good excuse to have a cocktail before dinner. When we booked the cruise, we also booked the excursions as we got a discount. The first day, you board the ship in the late afternoon, have dinner on-board, but the ship didn’t leave until the next morning. Same upon return. We were in Bordeaux on the 4th night, had dinner on the ship, took the Bordeaux at night excursion, came back to the ship, had a cocktail and went to bed. They served breakfast the next day and only asked that you were out-of-the-rooms by 9 a.m. They would store your bags or let you sit in the lounge area until you needed to leave. Jose, the pursuer, did a wonderful job making sure everyone had a nice time. There was music at night in the lounge which was quite nice for such a small ship. A couple of nights, the crew put on a show. The excursions are by 2 buses. We were assigned the bus with a guide who spoke both in French and in English. Sometimes, we had headphones to help us hear as we spread out. They tell you to wear good walking shoes but there isn’t a lot of walking other than one stop, the roads are cobblestone and a bit steep so I wouldn’t recommend heels or shoes that slip. We only went to two wineries; wish we could have done a little more wine tasting and learning. The morning of the first day, they did have a gentleman come on-board and give us a class with 3-4 wine tastings. I couldn’t say enough good things about how friendly the staff was and how efficient the ship was run. I would go another CroisiEurope cruise again. My daughter might even say the same thing. Read Less
Sail Date June 2015
As an avid Cruiser, I had not been on river cruise and Croisi offered a combo Cruise where we'd stay 5 nights on the Symphonie, cruising the Rhine, then transfer to the Van Gogh to Cruise the Rhone- ( Read the second half of this ... Read More
As an avid Cruiser, I had not been on river cruise and Croisi offered a combo Cruise where we'd stay 5 nights on the Symphonie, cruising the Rhine, then transfer to the Van Gogh to Cruise the Rhone- ( Read the second half of this review on the Van Gogh pages). Upon arrival we were met by the purser who was pleasant and gave us a very warm greeting. I knew we might be in for somewhat of a budget vacation when we received our table assignment on a yellow sticky note but that aside the initial arrival was great. A staff member escorted us to our cabin. The Cabins. I feel I need to add some color here. The Symphonie is an older ship. The cabins are small and the bathroom even smaller. Very basic in design, reminded me of ships from the 80's and 90's. The big note here is the beds do not make up together on this vessel as the rooms air conditioning vent, is located inside the cabinet between the two beds and thus is set and unmovable. We saw a much newer Croisi ship in a port and looked into their windows and saw that this was not the case so BE SURE to check bed configurations with your travel agent. As we sailed in late June/July it was warm outside but the cabin could always be kept at a cool temperature. There is ample storage both under the twin beds as well as in a wardrobe closet. The Bathroom is tiny and note there are no washcloths on the ship. That may be a common thing in Europe, but we missed having them). No bar soap ( Again, is that a euro thing?) but shampoo and conditioner was provided ( so if you are a "bar of soap" kind of person bring some!). The Public spaces-Again with an older ship comes challenges, there are two reasons why I didn't rate the ship higher- One was the Public spaces and I'll get to the other later. Both the Dining Room and the Lounge once filled for presentations or meals were hot as heck. Staff were sweating, guests were sweating, it was unbearable at times and we had to leave a couple of times to go outside to actually cool down. The biggest issue I had however was the fact that the ship is 100% nonsmoking (Inside) which I thought was great, but in the forward section of the main lounge is a stairwell that leads to both Crew and Guest areas on the lower deck. Obviously the Crew is allowed to smoke inside their cabins on this ship and that cigarette odor traveled and permeated throughout the main lounge. This is obviously a policy issue that Croisi needs to deal with this right away, as many guests commented on how smoky the lounge smelled. Dining-The food was excellent - Top notch - I'll admit I was a little scared about not having any choices for dining. It was like eating in someone's home every evening. You ate what they served. Our table asked one night if we could pass on the cod in Lobster sauce an get something else instead and it was done without a fuss from the staff. The breakfast is a buffet - Similar to what you'd see in small European hotel- Meats cheeses - very different from what we normally see. Fruit was limited in choice but fresh and good - One thing- Powdered eggs on the buffet- Big miss! So easy to keep real scrambled eggs coming to the buffet. Lunch was like a dinner at mid day- Multiple courses and again very good. Desserts were amazing. I wouldn't call this 5 star cuisine but a solid 4 star for sure. Crew- On this ship versus the Van Gogh - English was a distant language and we often were met with stares when speaking with the crew. For example, I asked for a plate, the waited just stared and repeated the word plate ( The plates on the buffet had all been used and needed to be replenished.) I went over to a table which had dirty dishes on it and pointed at the plate, It was frustrating but in the end together we managed to get more plates onto the buffet. there is very little "interaction" with the crew as they serve and that's it. Dining staff simply drop plates pick them up and don't engage with the guest ( any language) much at all. the crew on board was mainly from Hungary. We saw lots of eye rolling from crew members when they were asked this or that and there were just so many misses in terms of crew performance this is the other reason I can't give the ship better marks. On our voyage we had open bar and that was great but a huge amount of time we were sailing on the river thus everyone was up on the top of the ships, lounge staff never came up to the top deck and often we'd collect empty glasses and bring them down to the bar. In a way the cruise felt like a cruise from 20 years ago and while I love nostalgia, the newer Croisi ships I'm sure provide a different experience of a higher caliber. We found this to be a great "value" for the money but be aware of limitations based on the ships age. Read Less
Sail Date June 2015
MS Loire Princesse 8 days on a Deluxe French Barge Châteaux of the Loire Valley July, 2015 took the 8 day cruise on the MS Loire Princesse on the Loire river in France. We had a wonderful time. Pros: Very new vessel – ... Read More
MS Loire Princesse 8 days on a Deluxe French Barge Châteaux of the Loire Valley July, 2015 took the 8 day cruise on the MS Loire Princesse on the Loire river in France. We had a wonderful time. Pros: Very new vessel – very well designed and extremely clean – plenty of room Rooms with balconies are especially nice for viewing the scenery during the cruise The top deck is great to have a drink and watch the world go by Shower in bath is full size – great water pressure Convenient plugs (be sure you have a converter) Food is great – 3 courses at lunch and dinner – including duck, venison, lamb, chicken, veal. Buffet breakfast. All of the staff was great. They speak English very well. Great excursions from the boat each day – you can choose which ones to prefer – some are free – some you pay extra for Be sure to take the organic wine tasting tour Cons: Wifi is available in the rooms, but may not work and can be very slow – to the point that at time it is not very useful River is unreliable – we were not able to go as far as expected because the river was too low – but there was a bus that took us to the expected spot. I did not feel this was an issue. I would take the cruise again. Read Less
Sail Date June 2015
This was the second half of a back to back Croisi Experience. We had been on the Symphonie on the Rhine for several days and then were transferred to the Van Gogh to sail the Rhone. Upon Arrival we were taken with how much better ... Read More
This was the second half of a back to back Croisi Experience. We had been on the Symphonie on the Rhine for several days and then were transferred to the Van Gogh to sail the Rhone. Upon Arrival we were taken with how much better shape the Van Gogh was in relationship to the Symphonie. Most of all were we so impressed with the crew. They seemed to realize they didn't have the newest ship on the Rhone but were going to do EVERYTHING in their power to make sure it was a great experience. The Cabins- Please note beds do not convert on this ship. The A/C unit ( venting) is in the table between the beds and thus is secured to the floor and unmovable. Baths are small but work and great water pressure in the shower. Note there are no washcloths or bars of soap, If you need that bring it. The food- Fantastic. We asked one night if it would be possible to skip something and voila- No problem. Croisi could work on breakfast a bit but overall we thought it was great. Note there are no choices and so if you don't like what they are serving then just tell them. The staff- while English was a third language to most of them they did their best to communicate and we found it fun to do. I was so impressed with how hard they all worked and how much they helped each other out. We saw our cabin stewardess cleaning our cabin then picking up glassware on the deck later in the day, then in the dining room at dinner , how is that even possible. the Cruise Director and Purser were on it every step of the way. Shore Excursions are NOT included in the price of your cruise which is differnt and they tend to be the traditional bus and walking tours. Would be great to see some "see like a local" types of things but alas, overall everyone seemed happy. We enjoyed the trip and with just a few tweaks this could be excellent. Read Less
Sail Date July 2015
Slightly nervous because the ship is French and the vast majority of passengers are French. The Douro river is wonderful. The ship spent 3 night in Porto which was too long and passengers wanted to cruise...the joke was it was a ... Read More
Slightly nervous because the ship is French and the vast majority of passengers are French. The Douro river is wonderful. The ship spent 3 night in Porto which was too long and passengers wanted to cruise...the joke was it was a cruise that did not cruise,cruise. We were put on an English speaking table of 8 people which saved the day. Croisieurope are trying to break into the English speaking clients around the world and they tried hard to keep us informed. The ship is brand new and very light and airy with bright colors. Cabin on the top deck was also bright with it's floor to ceiling windows. The beds faced outwards which was a nice touch( laying in bed with moving scenery). The cabins are small. One sitting at all meals on an assigned table. Food was adequate and not French cuisine as described and how you might expect. Some poor meals and generally lunch was better with 4 courses and 3 courses at diner...strange. "all inclusive"drinks apart from some wines, Champagne and fresh Orange juice...weird. Entertainment below average. Excursions ( extra price) were good and well organised. What was wrong:- tiny sink in bathroom, which was next to the toilet roll holder...result wet toilet paper. (Designed by an idiot). No tissues in room. Telephone did not work( reported but ignored). No orange juice at breakfast ( unless you paid). Occasional "egg station" at breakfast..why not every day? 2 bad dinners where the food was almost inedible, perhaps the chef was having a day off? All in all we had a good time and would recommend but ignore their own 5* rating it is no better than 4*. Read Less
Sail Date July 2015
While reading the only other review of this ship, I agree with many things the reviewer said. Croise is a French line and everything is directed towards and for the French people. For example, the only channels available on the ... Read More
While reading the only other review of this ship, I agree with many things the reviewer said. Croise is a French line and everything is directed towards and for the French people. For example, the only channels available on the television in the state room were French programs, with no subtitles available for English, or Spanish. When I did get reception on the other channels, the only American station was the news. The crew was wonderful, every one of them; from the cruise director to the house keeping staff. Our guide was French and just the cutest little thing ever. Her English was acceptable, but at times she was hard to understand. As said by the last reviewer, there was no daily program or written instructions. Everything was told to us as a large group in three different languages. If you didn't have a pen and paper handy, it was easy to forget what the instructions were. Croise advertises free Samsung tablets would be available for everyone, however I had to ask for one and I was given the one that was currently being used by the staff. Then I had to ask the next day for a charger, and was given a charger being used by another computer and was told I needed to return it as soon as possible. And the tablet was in French, so it wasn't of much use to me. I asked for an English one, and the director told me he would give me one, but he never did. Internet was sketchy, which no one was really warned about. We are in the middle of the Rhine, so one can not expect to have internet. Just wish on the Croise site, this would have been stated. The major thing I was not happy about was that excursions were not included, which now when I look at the prices for this itinerary, they are..for an additional $600 or so. I wanted to go into Cologne on my own, but I was forced to pay for the excursion because the boat was still moving. If we did not do the excursion, we would have had to stay on the boat and miss Cologne. Once our tour ended, we all got on a coach which took us to Dusseldorf to meet the ship at the next debarkation. The same thing happened in Dusseldorf...stay on the boat if you don't want to pay to get off. I will say, though, that we were put on Mercedes Benz coaches, that were very nice and comfortable. My room was very nice. I got one of the four single cabins for no single supplement fee. But there was no shower door, only a curtain, so all the water would drip out onto the floor. The bathroom door wouldn't stay open on its' own without me using a trash bin to hold it open. I think the reason for this was because they didn't want the water from the shower going onto the carpet in the room. The entertainment was quite weak. Croise says "professional entertainment." This was one of the crew playing the keyboard all day. Yes, she was good but I wouldn't consider that professional entertainment. They could have saved money by piping in the music and hiring professionals to give us some real entertainment. The crew put on a show the last night and maybe I don't understand French humor, but it was very silly. Miming was a major part of the show. The dining staff was very accommodating and so was the chef. Any substitutions that were requested were gladly made. Dinner was good, if you love duck. They served a lot of duck. I expected more French cuisine. Maybe some frog legs and escargot would have been nice as a choice. The buffet breakfast was lovely but the buffet lunches weren't all that great. Dinners usually lasted about 2 hours with five courses served. Dinner ended quite late and it was time to go to bed in an hour on a full stomach. Not complaining as far as being full. They didn't let us ever go hungry. Just wished dinner wasn't so long and ended earlier. They had several games and quizzes for us to play. It was very cute. Tokens were given to us if we answered correctly and the last night we could use our tokens to bid on four different items. Nothing of value. One woman got a bottle of water when she had the highest bid. Overall, the price was very reasonable and there was not one complaint about the staff. The food was very fancy. Not happy about the Samsung tablet promise made by the company and even though there was a fair amount of lounge chairs on the upper deck, there were no chair pads, so not a single person laid on them. They need more activities to do on board when the ship is cruising. They did have some board games and cards, but some nightly entertainment would have been appreciated. A nice thing that they should have had would have been free bicycles to use. Some of the staff spoke no English at all, so it was difficult at times. We were seated in the dining room with other Americans, so I thank them for that. Read Less
Sail Date July 2015
Having read the one and only review of Beethoven before we went on our cruise I felt I must sing some of the praises for this holiday instead of the negatives on the other review. We thoroughly enjoyed our cruise. The food was ... Read More
Having read the one and only review of Beethoven before we went on our cruise I felt I must sing some of the praises for this holiday instead of the negatives on the other review. We thoroughly enjoyed our cruise. The food was excellent ,although there was no choice, every meal was well prepared and superbly presented. Our cabin was small but very comfortable and perfectly adequate. We asked for extra pillows and this was promptly arranged. We did not do any of the excursions since they were expensive and we easily made our own arrangements. Most ports were within easy walking distance of the towns. The staff were all very pleasant and helpful. We felt that the journey from Bratislava to Kalosca was unnecessarily long and would have prefered an extra day in Budapest. We would be more than happy to sail with Croisieurope again. Read Less
Sail Date July 2015
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