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9 CroisiEurope Cruise Reviews

We boarded the ship in Tulcea, Romania. The check-in process was very efficient and the crew were very welcoming. The cases were taken by the crew to the correct cabin, and were left outside for us to take in. We had booked a cabin on ... Read More
We boarded the ship in Tulcea, Romania. The check-in process was very efficient and the crew were very welcoming. The cases were taken by the crew to the correct cabin, and were left outside for us to take in. We had booked a cabin on the upper deck, which was marketed as a stateroom with a balcony. The balcony was not my definition of a balcony. You have a window which opens and which you can lean out of onto the metal safety barriers to stop you falling overboard. To my mind a balcony means something that you can walk onto. Try walking onto this and you would be in the river. The cabin was small and a little cramped. The furniture in the cabin was cheap to put it mildly. Chipboard with a thin, plastic wood-effect covering. Also, some of the units did not fit together correctly. The beds were very comfortable and there were plenty of pillows. There were no tea or coffee making facilities in the room. Given that the bar was not staffed all day (despite being advertised as such) tea and coffee making facilities should be available in the room, or the bar staffed as advertised. The cabin was clean upon arrival, as was the very cramped bathroom. However, the cleaning during the cruise left something to be desired. Small items left on the floor were undisturbed and finger marks on mirrors remained for the majority of the cruise. Also, towels were not properly replaced - twice we had to asked for shower towels having had dirty towels removed but not replaced. The bathroom was small and very cramped. The wash basin was small, and the shower was tiny. Our shower head was broken, as was the pipe to the shower head. Despite being reported twice, this remained unrepaired throughout our cruise. The dining experience was bizarre. The ship carries approximately 160 people. Everyone was called to meals at the same time, leaving some tables waiting for service for up to 45 minutes as the norm, although at one dinner we were left an hour before food service began. The food was generally very good and well presented and despite their being no choice at meals, the ship was very good with dealing with dietary needs, provided they were given a few hours' notice. In fact, in some instances even notice at the table was not a problem. The waiters and waitresses in the restaurant were like robots. There was little interaction with guests, and we were told by several members of staff that interaction with guests was a disciplinary offence. In my view, this does not give good customer service. We did come across one of the waitresses being disciplined for providing advice on the wine to choose with our meal. The lunch would be better served as a buffet and not a three course sit down meal, but that is a personal preference. The bar staff were good and generally friendly, although there seemed a reluctance to serve the free drinks (the cruise was all-inclusive, subject to certain premium drinks not being included). The choice of wines and other drinks as part of the all inclusive package was good. The excursions arranged by the cruise company were mixed. The excursion to Bucharest was badly planned. For a city with so much recent history and so much in the city to see, the excursion to a folk museum at the expense of not really seeing the city, seemed a waste. On the other hand the trip to Novi Sad and some villages close by was excellent. The most memorable, and not for the right reason, was an excursion in Hungary. The guide was absolutely dreadful, and two of the three places chosen for visiting were just as bad. In fact, after a few minutes at the Paprika Museum we crept out for a walk around the town. The travel to the venues consisted of a constant commentary from the guide as to the crops being grown in the fields. Comments such as "On the left you see cabbages, on the right you see corn. We grow both here in Hungary" being made for 90 minutes do not help the stress levels. The on board entertainment was reasonable and the quizzes were generally good fun. The musicians in the bar were very talented, particularly the violinist. The announcements on board are vital to ensure that you are in the right place at the right time, yet there were a number of places on board where the announcements could not be properly heard - the rear bar on the upper deck and the front of the sun deck being two examples. There were two matters that gave us real cause for concern. Firstly, there were staff members allowed to bring children on board. These were in the cabin next to ours and were noisy and disruptive. If staff are to be allowed to bring children on board they should be quiet and discrete. Fare paying guests have a right to enjoy peace and quiet. If more worrying was an incident that happened to us and, we later discovered to other guests on the boat. On one occasion, upon returning from a morning excursion, we noticed that a wallet was missing. I accept that it should have been put in the safe, but what followed suggested that even this may not have been satisfactory. After reporting the incident to a senior member of cabin crew we found the wallet returned the following day following a morning excursion. I had some medication in the safe, and I used this immediately before leaving the boat for the morning excursion. On returning to the cabin just before lunch we opened the safe to find the wallet leaning against the medication. Nothing had been taken. We later became aware of other guests having money being taken from their cabin. However, upon complaining to senior cabin crew the money was returned in tact. Clearly, in our view, the cabin crew have access to the cabin safes, and use that access when they should not. Overall, the cruise was enjoyable, but some simple, no cost, measures could have improved the cruise no end. Read Less
Sail Date July 2017
Seemed ideal for Christmas market cruise - advertised as 5 nights, all inclusive, found out approx one week before commencement that cruise only 4 nights - but same price! Too late to cancel at that stage. On arrival on board we found ... Read More
Seemed ideal for Christmas market cruise - advertised as 5 nights, all inclusive, found out approx one week before commencement that cruise only 4 nights - but same price! Too late to cancel at that stage. On arrival on board we found it it was not all inclusive as advertised all drinks with meals were not included. When brochure advertising was pointed out to company this was dismissed as a "mistake". Standard of food was hit & miss BUT no menu choice - take it or leave it!! Entertainment was geared to the (admittedly majority) French passengers with very little regard to other nationality/languages. Sold & priced as luxury cruise - but charged 2 Euro for coffee after dinner! This petty charge also applied at Gala dinner, even thought we had been supplied with free wine at this meal!?!?! Would NOT recommend, overpriced, disappointing. If company want to expand into Irish & UK market they must develop a broader entertainment base. And finally PLEASE provide even a limited food menu choice. Read Less
Sail Date December 2016
I booked the Elbe Princess very early as thought they had solved the low water problem. Sadly it has not. The Moldau Canal is closed and we were advised we would board outside Prague. This was not true. On arrival we were taken for 2 ... Read More
I booked the Elbe Princess very early as thought they had solved the low water problem. Sadly it has not. The Moldau Canal is closed and we were advised we would board outside Prague. This was not true. On arrival we were taken for 2 nights to the awful Hilton conference hotel on the outskirts of Prague with no prior warning. We finally boarded in Dresden. Due to the poor organisation of the Purser when one of the Haval Canal lock had a problem the ship had to wait 3.5 hours whilst passengers drove in and out of Berlin. They should have been collected them in the centre of Berlin but unfortunately he had no grasp of the situation and poor knowledge of the city. Coach drivers got lost in Berlin and Prague and seemed to have little knowledge of either city. Unfortunately the tourism crew on the ship Purser and Animator were not very experienced there was also a language problem. He was Hungarian and spoke French and a small amount of English. The Animator was Argentinian and spoke English, some French. The passengers were predominately British and Norwegian. Read Less
Sail Date October 2016
CroisiEurope Riverboat Michelangelo, Venice Everyone we talked to told us how great the riverboat cruises are. We searched for cruises from Venice and came up with Croisieurope with stops at Padua, Verona and Bologna. Perfect! we ... Read More
CroisiEurope Riverboat Michelangelo, Venice Everyone we talked to told us how great the riverboat cruises are. We searched for cruises from Venice and came up with Croisieurope with stops at Padua, Verona and Bologna. Perfect! we said. We had no idea that the amount of time traveling on buses would exceed the time spent cruising on the river. With the exception of Venice, itself, we would spend a couple of hours to get to the site, about 2 hours on a tour and another couple of hours returning to the ship. Would we have paid $600 a day to spent 3 to 5 hours on a bus every day? If you count the time spent waiting for the bus we can stretch that out to 6 hours or more. Sitting on a cement curb breathing diesel fuel in a bus parking lot for 45 minutes wasn’t wasn't a solitary event. I guess we should have looked at a map. At two junctures everyone had to get off the boat and onto a bus while the boat traversed the Adriatic Sea. The Adriatic is too rough and the Michelangelo is too small to allow passengers. We got on and off a bus so much I started to think I was back at Girl Scout camp. Very little time was spent actually cruising. Most of the time we were tied up to a pier. The Food In a word, terrible. At breakfast the steam table eggs and sausage were cold, as was the coffee. After a few days I got up early so I could be in the dining room when it opened. But at 7:15 in the morning it was all as cold as it had been at 8:30 in the morning. Don’t think you’re going to dine on filet or lobster on Croisi. Veal shoulder and fish couscous is what you’ll get—the cheapest cuts of meat, fatty, stringy, tough or all of the above. After three days I was ravenous and ready to eat the napkin. The only other Americans on board wanted to leave the boat after the first dinner on board and they requested a refund (no way). At one meal we were served what appeared to be raw bacon. Our table mates, four Brits from the Midlands assured us it was cured meat, safe to eat and that they quite like fat. I switched to vegetarian, which seemed to cause some consternation. You’re supposed to make a declaration at the start of the cruise and to stick to it. But the plate of bright orange pureed sweet potatoes wasn’t much more appealing than the raw bacon. I ended up eating an inordinate amount of cheese and bread. I was always under the impression that the French ate well. I am revisiting that notion. They did serve very nice tomatoes. Amenities In a word, none. It has been in the high forties and low fifties with a brisk wind. Crossi did not supply lap robes on the sun deck. We managed to keep from freezing by sitting on towels. The last time I used towels like this was in 1976 in a Moscow hotel. The deck chairs are cheap and uncomfortable. There is a wastepaper basket in the bathroom but none in the cabin. I asked for one but no luck. I considered myself lucky to get a box of kleenex when I asked because it may well have been the only box of tissues on the boat. There is wifi, but you have to sit in the salon, where the receiver is, in order to connect and, of course, it is painfully slow. The Cabin I wouldn’t have thought it possible to fit a sink, toilet and shower in a space that small if I hadn’t experienced it up close and personal. No one expects ship cabins to be spacious. But I began to question my sanity when I thought about spending four grand to spend a week in a room the size of prison cell. What’s good about it? Free wine and plenty of it. (You’re gonna need it.) If I think of something else I’ll let you know. Read Less
Sail Date April 2016
Everyone we talked to said how great the riverboat cruises are. We searched for cruises from Venice and came up with Croisieurope with stops at Padua, Verona and Bologna. Perfect! we said. We had no idea that the amount of time ... Read More
Everyone we talked to said how great the riverboat cruises are. We searched for cruises from Venice and came up with Croisieurope with stops at Padua, Verona and Bologna. Perfect! we said. We had no idea that the amount of time traveling on buses would exceed the time spent cruising on the river. With the exception of time spent in Venice, itself, we would spend a couple of hours to get to the site, about 2 hours on a tour and another couple of hours returning to the ship. Would we have paid $600 a day to spent 3 to 5 hours on a bus every day? If you count the time spent waiting for the bus we can stretch that out to 6 hours or more. Sitting on a cement curb breathing diesel fuel in a bus parking lot for 45 minutes wasn’t even unusual. I guess we should have looked at a map. At two junctures everyone had to get off the boat and onto a bus while the boat traversed the Adriatic Sea. The Adriatic is too rough and the Michelangelo is too small to allow passengers. We got on and off a bus so many times it reminded me of Girl Scout camp. Very little time was spent actually cruising. Most of the time we were tied up to a pier. The Food In a word, terrible. At breakfast the steam table eggs and sausage were cold, as was the coffee. You will not dine on filet or lobster on Croisi. Veal shoulder and fish couscous is what you’ll get—the cheapest cuts of meat, fatty, stringy, tough or all of the above. After three days I was ravenous and ready to eat the napkin. The only other Americans on board wanted to leave the boat after the first dinner and they requested a refund (no way). At one meal we were served what appeared to be raw bacon. Our table mates, four Brits from the Midlands assured us it was cured meat, safe to eat and that they quite like fat. I switched to vegetarian meals, which seemed to cause some consternation. You’re supposed to make a declaration at the start of the cruise and to stick to it. But the plate of bright orange pureed sweet potatoes wasn’t much more appealing than the raw bacon. I ended up eating an inordinate amount of cheese and bread. I was always under the impression that the French ate well. I am revisiting that notion. They did serve very nice tomatoes. Amenities In a word, none. It had been in the high forties and low fifties with a brisk wind. Croisi did not supply lap robes on the sun deck. We managed to keep from freezing by sitting on towels. The last time I used towels like this was in 1976 in a Moscow hotel. The deck chairs are cheap and uncomfortable. There is wifi, but you have to sit in the salon, where the receiver is, in order to connect. The Cabin There is a wastepaper basket in the bathroom but none in the cabin. I asked for one but no luck. I considered myself lucky to get a box of kleenex when I asked because it may well have been the only box of tissues on the boat. No one expects ship cabins to be spacious. But I wouldn’t have thought it possible to fit a sink, toilet and shower in a space that small if I hadn’t experienced it up close and personal. I began to question my sanity when I thought about spending four grand to spend a week in a room the size of prison cell. What’s good about it? Free booze and plenty of it. (You’re gonna need it.) If I think of something else I’ll let you know. Read Less
Sail Date April 2016
When I booked this "cruise", I knew there would not be much cruising involved. However, if I'd known the boat would be completely stationery except for 8 hours during our whole stay, I would not have booked! When did ... Read More
When I booked this "cruise", I knew there would not be much cruising involved. However, if I'd known the boat would be completely stationery except for 8 hours during our whole stay, I would not have booked! When did the Michelangelo move? Once, for a short hop between our initial mooring at San Basilio and our main mooring at the Giardini Bienniale; once for a two hour meander around the North Lagoon (no stops, no commentary); and a short cruise down to Chiogga and back (two and a half hours each way). When we booked, the brochure said the ship sailed to Murano and Burano but apparently larger ships are no longer permitted to moor there. DINING AND BEVERAGES The Michelangelo is fully inclusive - all meals including unlimited beer, wine, spirits, soft drinks and water (including bottles of water to take on excursions). The bar is open most of the day and very late into the night. The meals are all a set menu with no choices. Helpings were generous but there was a weird disconnect between the published menus and what was served - for instance: - "orecchiette" on the menu became plain penne on the plate; - "roman piccata" was pork schnitzel with spaghetti and the wrong sauce; - "caprese" salad was made with mozzarella instead of bocconcini; ..and so on. It felt as though Head Office had created an Italian menu to suit the ship's Venetian location, but the chef had never tasted Italian cuisine and just made it up (I recommend he spends some time with Google to find the recipes, and eats a few meals at real Italian restaurants!). The British guests seemed happy with the food but the French passengers were critical and said it was well below what they expected from Croisieurope. We were disappointed with the standard but felt it must've been difficult for a kitchen of four people to cater for so many passengers, so if there was a tendency towards institutional cooking perhaps it was unavoidable. EXCURSIONS Some passengers had booked inclusive of all excursions - we had not. The Doge's Palace is walking distance from the ship's mooring at Giardini and the queue is short, so apart from the commentary (which was good), we felt we had wasted our money on this excursion and should have done it ourselves. The trip to Murano and Burano seemed expensive, considering that local excursion operators do a similar trip for 20 euros which includes Torcello (which is more interesting than Burano). The ship goes to Chioggia on the last full day, from where there's an excursion to Padua. Chioggia itself is a large town with a few old buildings on its main street, and is not worth a visit (the Michelangelo staff recommended the fish market "with lots of interesting fish" as the highlight of the town...). We chose not to go to Padua as the excursion sounded rushed. The cruise back along the edge of the lagoon was pleasant on a spectacularly sunny day, but it would've been far better with some basic commentary telling us what islands we were passing. ENTERTAINMENT We were concerned that the entertainment consisted of ONE local musician on two of the evenings, but we need not have worried as she was a brilliant clarinetist who also sang, played the piano and acted as DJ. The large lounge had ample space for all including a good dance floor. SUMMARY This is not a cruise! To be fair, it is not Croisieurope's fault - the Venetian authories have severely limited where larger ships can go in the Lagoon. However, perhaps that means it's time for Croisieurope to reconsider whether it's worth offering this "cruise" at all, or be more imaginative about the way they run it. Read Less
Sail Date March 2016
We booked through a UK agent, knowing the line was French owned/operated, but believing their statements that announcements (at the least) were in English, too. Croisieurope is also advertising on US TV so one assumes they want American ... Read More
We booked through a UK agent, knowing the line was French owned/operated, but believing their statements that announcements (at the least) were in English, too. Croisieurope is also advertising on US TV so one assumes they want American customers. We were almost left behind at the hotel we had to use for two days (river Tisza was too low to board in Tokaj, so spent two days in Debrescen hotel under tour guide's care) and stopped taking excursions as no translation for us and two other couples (one UK, one German). The Hungarian tour company needs to be replaced. Aboard the boat, the Director and two of the staff spoke English and were very helpful and the accommodations, while small, were adequate. This is the line's smallest boat and it has a staff of only 23 (room stewards double as cook's helpers, entertainer staff double as porters, etc.) and about 90 passengers. Food was acceptable (surprising lack of sauces for French cuisine) and "shows" were the aforementioned stewards/cooks/porters. As stated, the biggest problem was the contracted tour company with their lack of care for ALL passengers. We told Christine we did not need a translation of everything she said, but we HAD to know where and when things were happening. We tried to find out about tours prior to our departure, but Blue Water (our agent in UK) said to book on board. No info til we boarded two days late, and erroneous info about where tour was going for drop-off and pick-up. With no English, we were left to fend for ourselves...and we don't speak Hungarian, either. As stated, this line is for French only and they should stop advertising in US. Read Less
Sail Date June 2015
The hallmark of French cuisine is fresh food that is prepared from the best of ingredients. This ship featured food that had been frozen, canned or refrigerated for an excessive amount of time. The cuts of meat were mediocre in quality. ... Read More
The hallmark of French cuisine is fresh food that is prepared from the best of ingredients. This ship featured food that had been frozen, canned or refrigerated for an excessive amount of time. The cuts of meat were mediocre in quality. The sauces were not prepared well- they were often heavy and gloppy. Pastries and bread suffered from freezing or over refrigeration and had little or no taste. I guess many people were satisfied because the portions were so large.You get 3 large meals each day. The wines were good. Some of the cheeses were wrapped in foil. The staff on the boat were excellent. The cabins were arranged well and offered adequate space. One negative was the shower which couldn't be set in a way that didn't flood the bathroom. I believe that CroisiEurope is trying to make in roads in the U.S. Market. It won't do so unless it improves its food. Read Less
Sail Date May 2015
Under the aegis of 'Acromas' this was the new trip offered by Saga. For three nights we were booked into the Paradiso Hotel - a Golf Resort, surrounded by links (but out-of-bounds to non-golfers). The restaurant opened in the ... Read More
Under the aegis of 'Acromas' this was the new trip offered by Saga. For three nights we were booked into the Paradiso Hotel - a Golf Resort, surrounded by links (but out-of-bounds to non-golfers). The restaurant opened in the evening but on our arrival only a frantically busy cafe was available for lunch. The rooms were clean and spacious and the toilet in my room was fixed quickly, but it would have been helpful if the hotel's Italian information had been also offered in English. The boat excursions on the Lake were essentially unplanned and meant long hours of wandering in crowded streets with virtually no guidance. Our saga Rep. did her best but struggled to get support from HQ when a booked coach never arrived and stopover venues were changed at the last minute. En route to the river boat in Venice there was a long stopover in Vicenza - again no guidance as to what the city had to offer - and (for this first-time tourist) a lesson in where/how to find a toilet! Our remaining 4 nights were spent on the river boat Michelangelo. I requested (and paid for) a double room/bed for single occupancy, which, prior to the trip I had confirmed twice by phone. What I got was a twin cabin/twin beds right next door to the restaurant...noisy and crowded. We arrived late afternoon but were not seated for a meal until almost 9pm. The medical service (for a badly blistered foot) was minimal. I felt the trip was poorly put together by the agents: the pace rushed and ill-suited for a group of 18 seniors. In fact, as a minority group, we appeared to be 'last served' on a ship holding 158 people. Read Less
Sail Date April 2015
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