Costa Serena Cruise Review: A Nightmare at Sea
Our family's first cruise aboard the Costa Serena unfolded as a series of disappointments and frustrations, overshadowing any fleeting moments of satisfaction. From start to finish, the journey was marred by significant shortcomings and lapses in service, painting a grim picture of our cruise experience.
The Depths of Disappointment:
1. Chaos ...
This was the first time our family have ever gone for a cruise. Before this, we had googled and saw some reviews but the nightmare started at the port itself.
Hwajing the organiser in working partnership with Costa - didnt do a good planning. With thousands of guests checking in plus an islamic group tour as well, it was chaos and there was certainly an attitude to care for the elderly and ...
The following are my comments after disembarking:
A group of 15 of us thought we could travel together happily, but we were extremely angry. . . .
1. The hull is a bit old and rust can be seen in many places.
2. You only have to eat 4 meals a day (breakfast, lunch, afternoon tea, dinner). There was no supper.
3. The food was basically the same for three days. The breakfast is 90% the ...
I booked Costa Serena Cruise from Malaysia (Port Klang - Penang - Phuket), travelled on 19-22 Jan 2024 and I felt this was the worst cruise experience ever. I paid USD1000 plus (premium balcony) for 2 pax. RC and Genting Cruise rooms facilities are far better. Costa rooms lack toiletries, with only soap and pulp body shower gel (syampoo/body gel all in) available, a small bathroom, no coffee ...
This was the first time our family have ever gone for a cruise.
Hwajing the organiser in working partnership with costa - bad management. With thousands of guests checking in, all stuck at the dining area with the reason with (rooms were not ready yet) it was chaos.
Rooms carpet bit smelly & dusty, toilet is bit clogged
Food was really not fantastic, we are vegetarian and the choice of ...
I expected high class service and the guest being treated as very well.
1) our anniversary date and my food allergy we annouced by booking.. The information Was not sent through to the organisation at the ship. Just a sorry from the hostess.. But nothing else was. Being organised
2) In a restaurant i asked a waiter for some extra butter for the bread... His responsed very short and rude: I ...
We were a family group of 10 people, ranging in ages 4 to 74. Costa brought cruising to a very low level indeed and left us with a bitter taste of rip-off. Please bear in mind that the older couple has been taking cruising vacations for 42 years, so are not green travellers. On a very basic level, Costa does NOT even provide a free glass of water - only at breakfast and lunch meal times - & ...
Its our first cruise! We couldnt ask for more all the staff were friendly and accommodating the ship is beautiful! So many activities and shows, salute to all performers! They were all amazing its like we are watching Got Talent! You can stay all day all night in the cruise, food were so good!Thank you for the great experience! Staff made our stay extra special! (From campri bar - Princess, ...
Our first transatlantic cruise and first time with Costa. After reading the Costa Pacifica reviews on this site I was not expecting too much from our cruise so thank you to all those who lowered our expectations because we loved virtually every minute of this cruise, particularly the food which was at times borderline Michelin. More positives include one of the largest spa facilities on any cruise ...
A Transatlantic cruise is a great way to escape the European winter and be away for Christmas. The seas are nearly always calm and after several crossings we have always enjoyed smaller passenger numbers. That means better service and less hustle and bustle.
Embarking and disembarking was never an issue and the staff are amazing
Dining was excellent and MDR Dinner was well presented with a ...