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1 Helpful Vote
Sail Date: February 2019
We chose this cruise because we happened to be going from Singapore to Rome. The price was outstanding, so despite the generally poor reviews, we tried Costa. Shazaam!...now we’re big Costa fans! The ship is good, but the crew is ... Read More
We chose this cruise because we happened to be going from Singapore to Rome. The price was outstanding, so despite the generally poor reviews, we tried Costa. Shazaam!...now we’re big Costa fans! The ship is good, but the crew is amazing. Costa (or at least the Fortuna) clearly has the secret sauce recipe for keeping its crew (apparently) happy and very highly effective. Here’s some specifics: I’m an early riser, so I see the crew going at it when the guests are generally not watching. Every morning at 0430, they were energetically cleaning some new corner of the ship that I never even thought of...ceilings, corners where no one ever goes, the disco ball, under imovable chairs... And it really looked like a whistle-while-you-work operation, not a begrudging surface wipe-down so they could get back to standing around. This crew was always working hard and behaving upbeat. It’s all members of the crew, to. Waiters, cleaners, pool attendants, front desk personel, chefs...It’s systematic on Fortuna. On most days, they washed our cabin windows...on the OUTSIDE! In my limited cruising experience on other lines, I’ve never seen that done before. Service (all areas) was highly professional and FAIR. Perhaps it’s the Costa compulsory pre-paid tips model, but the crew is not at all pandering or obsequious (like all other cruise lines). They know their operating orders, and they do them. Full stop. Everyone gets the same professional treatment, so sometimes no means no, but at least it’s the same answer for everyone. Embarking and debarking was smooth in every port. Now the ports were generally awful (remote, barren, industrial, totally uninteresting), but at least they were managed well by the crew. The ports you can research beforehand, so you know what you are buying. Arrival and departure was in exact agreement with the published schedule. The food is over-the-top excellent! Stick with the Italian fare, and you’re in for quite a treat. Each day was the food of a different region of Italy, explained on the menu. My wife and I do not eat pasta, so what, you may ask, did we so happily eat? All the awesome non-pasta Italian dishes, which is most of them! We’re not exactly Italian foodies, so we did not know what to expect. The reviews had us concerned it was going to be all pasta, all the time. But nothing could have been further from the truth. Every lunch and dinner was a truly wonderful experience. Fortuna 100% changed (for the better) our opinion and appreciation of Italian food. As an Italian cruise line, you’ll be travelling with lots of Italians, living their Italian way. What a happy atmosphere! All the great older Italian couples kissing, dancing, holding hands, cheering, speaking loudly with every part of their body...come get your Italy on! Having experienced various US and Asia cruisers before, these Italians were a very fresh breath of air. On the down-side, there wasn’t a good promenade deck. The track is always too windy, too sunny, or too full. The outer “promenade” on deck three is small and usually full of smokers (half crew). The hot tubs were awful...not nearly hot enough, yet always full. We tried them once, showered 5 times with soap and scrubbie, and never stuck our toe in again. There was no TV movie schedule, not even if you beg the hospitality desk. Most surprisingly, their espresso was highly disappointing. We tried it several times, expecting good Italian slap-in-face robustness, but instead got more of a poke-in-the-eye. The gym is also rather disappointing. It looks like a converted dance club. It’s odd shape and design makes most ofthe floor space unusable. That’s ok, we used Rex Theater for our yoga and cross-training, and that usually worked fine (at carefully chosen times). So ten cheers for Costa Fortuna, the fantastic crew, and it’s proud representation of (almost) all things Italy. We can’t wait for more Costa cruises! Read Less
1 Helpful Vote
Sail Date: February 2019
We were looking for a week of winter sun in February and chose Costa because of the itinerary, and location. We made our own travel arrangements and flew to Dubai on Emirates, and with a short transfer, we were at the port within an ... Read More
We were looking for a week of winter sun in February and chose Costa because of the itinerary, and location. We made our own travel arrangements and flew to Dubai on Emirates, and with a short transfer, we were at the port within an hour of landing. Embarkation was quick and efficient and our luggage was delivered to our cabin quickly. The ship was clean, all the crew we met were polite, and service was excellent. The other travellers were a diverse group from many different countries. Dining : We ate in the main dining room every night, the food was very good ( despite some criticisms I'd read before we travelled ) fresh pasta, wonderful mozzarella - made fresh on the ship - and well cooked and prepared meat dishes. Our server Emmanuel was polite and courteous. We had the Piu Gusto drinks package which included house wine with our meals and this was constantly topped up without us needing to ask, as was water. Entertainment : We did a morning back stage tour of the ship that was very interesting and well worth doing. The shows were of a high standard, and very enjoyable. There was music in every bar - and there were plenty of bars...and dancing, if thats your thing. Excursions : We didnt do any of the official tours so I cant comment, though we had no problem finding our own way round Muscat, and Abu Dhabi, visiting the Grand Mosque and the heritage village using local cabs. We also spent a day at a hotel pool in Abu Dhabi Saadiyat beach which ws good value and lovely. We would definitely travel with Costa again. Read Less
1 Helpful Vote
Sail Date: February 2019
I was really excited to get back and give Costa Deliziosa a proper review. I am not sure which cruise most folks that have had issues with this cruise sailed on though my experience was completely opposite. So yes I have been on about ... Read More
I was really excited to get back and give Costa Deliziosa a proper review. I am not sure which cruise most folks that have had issues with this cruise sailed on though my experience was completely opposite. So yes I have been on about 10 cruises in The U S and one out of Rome. Also I used to work on a ship (Everyone a large vessel is not a boat. It is a ship) years ago. Pre registration was super easy and the port personnel shared that I was one of the first people he encountered that actually read and filled out all of the needed paperwork before reaching the port. Our ship didn’t leave port until 11 p.m. I showed up around 12:30 p.m. Check In was about 5 minutes. I sat down and waited for my group # to be called. It was called about a 1/2hr after I checked in. On this cruise (Keep in mind this may change) your actual stateroom key is not given to you at check in. It is on your bed in an envelope. I did a quick check of my room, said hello to my stateroom host and went exploring the ship. A tip. Walk around the ship if you arrive early and take pictures of the different decks, spaces and areas. Just about everyone else is at the buffet so you will get some amazing unobstructed pictures. After the pictures I went to the buffet. I was pretty surprised due to the bad reviews. The food was good. There is something for everyone. Obviously yes there was pasta though lots of proteins, salads, cheeses, breads, soups, etc. There is free pizza and hamburgers and fries for lunch each day at the buffet. Yes there is an additional charge if you wanted to partake in a special experience of them at night though it is a larger portion and presented in a meal function vs. self serve. My bags were delivered to my room about 2 hours after I boarded. I did receive a drink package with my room though choose to upgrade it to the highest tier. Honestly there was no need for me to do that because the drink I had for the 10 days was included in my initial package. Oh well Update as of February 2019 (This may have changed by time you are reading this). The Samsara regular cabins only get access to the spa area stairs/elevator, spa rooms (Not included are massages and services). You do not get access to The Samsara Resturant anymore and need to make a reservation like everyone else and pay the extra charge. Samsara Suites do get all of the above privileges along with a drink package minus the massages and services. First thing to do is join Costa Club. It takes seconds and is free. Your new club number may not show up online on your reservation if you get the number after you book the reservation though it will be noted and recognized on board. There are quite a bit of perks along with 50% of the specialty restaurants on board along with discounts on certain drinks, shops and spa. A couple I met are loyal members and receive major discounts on their cruises along with upgrades. Shared it was for sure worth it. The buffet was so good I ate lunch and dinner there everyday except for dinner in the dining room on my first night. I did meet a cool cruise mate the first night and build a friendship for the next few days. I travel by myself and it was nice to have company for a few days. He was on a work trip and left after 4 days. Out of the numerous crew members I encountered only one was a bit grumpy. Came to find out he had a newborn at home and had months left on his current contract. This didn’t give him the excuse not to be “on” though it sort of made sense. He did lighten up a bit as the cruise came to a close. So I had an absolute great time on my first 10 day Costa Cruise. I made friends with a few of the crew members. If you do eat at the buffet do read the hours in the daily guide. For some odd reason the hours changed on the 8th night and create some unhappy moments. I shared with the staff that was simply silly and moved on. I opted to take my bags off the ship in Ft Lauderdale. Lined up about 15 minutes before the published times. Was about 15th or so in line. Cleared Customs in 5 minutes. There was a van directly outside the exit hall that took about a dozen of us to the airport. I am getting ready to head out on another cruise on a different line in a few weeks though will have Costa on my mind for some time. Read Less
Sail Date: February 2019
I was on other cruise where the cabin was so small we had to keep open luggage under the bed and use them as closets.Costa cabin is so nice and spacious.The cleaning of the cabin, is so amazingly good, in the minimum details. and any ... Read More
I was on other cruise where the cabin was so small we had to keep open luggage under the bed and use them as closets.Costa cabin is so nice and spacious.The cleaning of the cabin, is so amazingly good, in the minimum details. and any request was looked into! Amazing clean bathrooms all over at any time. And if there was an issue on the public spaces if you notified it, they were instantly taking care of it. Loved the food, a lot of healthy choices/ Beautiful dining restaurants, with wonderful service. You could ask to have special dishes cooked for dinner, such as more vegetables, and less carbos., Any request was looked into and make it work. A lot of activities on sailing days/. And a lot of evenings entertainments. After a while the nightly show was a bit repetitious, but could understand why after 34 days!! Shore excusions well organized, even if for my taste a bit pricey. Would love to do the World Cruise next! Read Less
1 Helpful Vote
Sail Date: February 2019
We didn't have high expecations after all bad reviews on ths website. But by the end it was a very nice surprise for us! It was an excellent cruise as we could stay almost three days on Seychelles, we spent three days on Madagaskar ... Read More
We didn't have high expecations after all bad reviews on ths website. But by the end it was a very nice surprise for us! It was an excellent cruise as we could stay almost three days on Seychelles, we spent three days on Madagaskar and two days on Reunion! Crew on the ship was just perfect, entertainment team was unbelievable (entertaining for 24 hrs a day!), teather shows were excellent!, food in the restaurants very good (Club restaurant very professional!) - and some very very nice wines! Yes, gym was too small and some equipment broken, that could be improved. Internet was also very slow, we bought 3000Mb package, but we could use only half of that, that could be improved also. Some shore excursions were ok, some could be better, but it is everybody's choice. We had a rented car on Seychelles and Mauritius. CONCLUSION: Vivat Victoria! We will definetelly go again with Costa! Read Less
4 Helpful Votes
Sail Date: February 2019
Excellent itinerary - The pearls of the Indian Ocean including Mauritius, Seychelles, Madagascar and Reunion. We are frequent travellers from Norway and we have been on cruise many times with Cunard, RCCL and Celebrity. We were rather ... Read More
Excellent itinerary - The pearls of the Indian Ocean including Mauritius, Seychelles, Madagascar and Reunion. We are frequent travellers from Norway and we have been on cruise many times with Cunard, RCCL and Celebrity. We were rather surprised to read about the bad critics made by other travellers. We decided therefore to write this review in order to give other points of view regarding Costa Cruise. Although the Costa Victoria is old, she is very well maintained and very clean. The overall organisation and logistics on board are outstanding. In my view at same level as the other companies we know: RCCL and Celebrity. The security is taken very seriously and the service everywhere is excellent. The food is better than average and one will always find something he/she likes. Very large variety of menus. However, after 2 weeks, one loose appetite, which is rather normal. We "upgraded" our meals to the restaurant Club Victoria for 5 days at an additional cost of EUR 25 per day including breakfast, lunch and dinner. The restaurant is more elegant and smaller. The service there was more personalised and sitting place/time flexible. Activities on board are good. Dynamic teams entertain people on deck. In my view, there are a little bit too much activities on deck, but it probably suits younger people than me. There are quiet places many other places on board when it gets too noisy at the pool deck. The shows in the evenings were exceptional nearly every night. Bravo to the dancers! The fitness room needs to be refurbished. The size is too small and not adapted to the large number of users. The cabin (with balcony) is not very large but comfortable. The beds are good. We did not use the excursions proposed on board because we are used to take local taxis or other transportation means when we are on land. Excursions sold on board are too expensive. The spa and massages are far too expensive as well. But overall we will highly recommend Costa Victoria and the itinerary in the Indian Ocean. High value for the money paid. Read Less
2 Helpful Votes
Sail Date: February 2019
My wife and I chose this cruise for its itinerary, its cost and not the cruise line. We had read a variety of differing reviews and were expecting to have some problems with availability of free drinking water and hot drinks. We ... Read More
My wife and I chose this cruise for its itinerary, its cost and not the cruise line. We had read a variety of differing reviews and were expecting to have some problems with availability of free drinking water and hot drinks. We encountered no such problems as both were readily available in the self service restaurants throughout the day and late evening. Staff were approachable and friendly given the fact they had to contend with so many different nationalities. Once we had recognised we were aboard a ship reflecting the United Nations we embraced the opportunities to interact with our fellow passengers who reciprocated in a similar manner. Fellow passengers were friendly and it is to be expected with so many people in a confined space there were some occasions when people acted in a discourteous manner. Embarkation was the quickest we had ever experienced and everything was available for us to use once we were aboard. Disembarkation proved to be a similar experience and because we were going to hotel later on in the day we were able to stay onboard enjoying the benefits until no later than 12 noon. Our outside cabin was comfortable and clean. We had no issues of disturbance from entertainment sounds even though we were below the Concorde plaza which had live music until the early hours. Lifts were plentiful and efficient. However, our cabin was on deck 6a and to get to it we had to climb down a flight of stairs from deck7 which would be challenging for anybody with mobility problems. Staff easily changed our assigned dining time to our preferred time. The menu choice in restaurants and buffet was varied given the large numbers of diners.The Sinfonia restaurant provided a more relaxed environment for breakfast and you were able to order items from a menu additional to the buffet. On our 14 night cruise there were two Gala dinners and dress code was optional, black tie, suit and smart casual. We were not able to find out before embarking on the cruise what the dress code was going to be. Additional to the two formal nights we had a white night and an Italian red white and green night, all of which were optional. The daily diary,delivered late evening, was full of the days activities, timings and venues. We participated in some and watched others entertain us and fellow passengers as is usual when cruising. Entertainment in the the theatre included a variety of genres and overall it provided a pleasant experience. Visiting the Seychelles for 2 days enabled us on the first day to tour the Island using the local buses from the central bus station in Victoria for 7 rupees per journey. On the second day we used the services of one of the many tour touts ,outside the port gates, to provide us with a days tour to to the marine reserve, Moyenne Island, snorkelling and Creole meal for 90 euros each, which was cheaper than the cruise line. During our 3 days in Madagascar we used the excellent services of Madagascar Excursions to provide us with 3 excursions offered by the cruise line but at a much reduced price. In all the ports we visited taxis were available to negotiate a price for an excursion and we heard of no one being disappointed by using them. In Reunion Island we chose to hire a car from Avis, who have a pickup location five minute walk from the cruise terminal.The location also provides rentals from Budget. We chose to tour Reunion using a car because it gave us greater freedom of choice. We booked the car knowing we had to find overnight parking which we were pleased to find was available in the cruise terminal char park. In Mauritius we secured the services of Mauritius taxis, operated by a Mr.Charles, to provide us with an 8 hour tour of the south of the island for 83 euros between 3 persons. Both Mad’Ex tours and Mauritius taxis can be contacted by email. Overall we thoroughly enjoyed the islands we visited acknowledging we have only had a snapshot of them. Read Less
5 Helpful Votes
Sail Date: February 2019
Full disclosure: I won this cruise, so my only choice was itinerary, and after reading many negative reviews, I was quite worried. My worries were unfounded and we had an amazing time...as Americans, the Italian flavor added to the ... Read More
Full disclosure: I won this cruise, so my only choice was itinerary, and after reading many negative reviews, I was quite worried. My worries were unfounded and we had an amazing time...as Americans, the Italian flavor added to the experience...rather than detracted, in our opinion. The last night, the dining room was rocking as waiters danced with passengers, the Italians started a conga line and everyone...Italians, Americans, Germans, French, etc....sang Italian songs. There are some things that will seem inefficient to Americans, but just chill out and enjoy a little bit of the European experience. It was particularly fun to watch the Super Bowl on the big screen by the pool with the other American passengers and stand for the national anthem...the grill was also open late that night, so we could indulge in burgers, hot dogs and fries. I will never forget the look on some of the crew's faces when Big Boi performed in that giant fur coat for the halftime show! As far as entertainment, we liked all the shows, but especially Davide, the tenor and "The Voice at Sea"...where passengers competed in a sing-off. All competitiors got encouragement from the audience and we had a little nationalistic pride when an American won. Bingo was done a little differently with push-in cards and the caller reading off the numbers in 5 or 6 languages...again, FUN! I didn't buy a drink in a bar, but my son and his fiance did and they said prices were even a bit lower than those in Vegas, where they live. We only took one tour with Costa...in Jamaica...and it was well-run with awesome guides. They only spoke English, so I'm not sure if the Europeans enjoyed it as much as we did, but most of the activities did not really require a narration. We loved the dance lessons and shout out to the Latin Dance team who would dance with passengers in one of the bars at night. The musicians at all of the venues were excellent....if you like to dance, you will LOVE this ship! Cabins were okay...maybe a little dated, but comfortable. Many complain about lack of turndown service...I think most of us are capable of doing that ourselves. My room was always made up when I returned from breakfast, gym and spa. We had second dinner seating, which started out tough for us, being American, but we adapted by eating a salad or dessert at the buffet and then going down and having a delicious dinner in the dining room. I have seen complaints re charges for pizza and burgers...you can eat those for free at lunch...no need to pay at all. As our itinerary progressed, we were actually glad for late seating, as we got back late at some of the ports and would have rushed to get to the first seating. I used the spa and gym daily...part of the reason I only gained 1 lb, despite indulging in dessert 2x/day. Both are excellent and the spa package was a great value...especially during sea days. Be sure to register your credit card at one of the kiosks when you get on the ship (this was one of my only complaints...why can't you register it upon check-in at thea port?) or you will need to settle your bill in person at the Hospitality Desk, which had a very long line as our trip concluded. My only other complaint has nothing to do with the ship or cruise, but just that the Costa customer service department in the US had an incredibly long wait time on the phone before I was even connected with an agent...and that they would not return phone calls or emails. All in all, a fantastic cruise...one of the best I've been on...and it had little to do with the ship, but mostly because of the atmosphere. I lived in Germany for 3 years when I was much younger and loved it...I always found that if you travel to other countries and want things the same way as they are at home...maybe you should just stay home. Read Less
1 Helpful Vote
Sail Date: January 2019
No matter what nationality you are, when you travel with Costa Cruise you will become Italian and live in an atmosphere full of love and human warmth. Italians are different from everyone, they are unique in the way they live their ... Read More
No matter what nationality you are, when you travel with Costa Cruise you will become Italian and live in an atmosphere full of love and human warmth. Italians are different from everyone, they are unique in the way they live their lives with others. The secret is in human contact, in the way they make you feel comfortable and important at same time , they know that everyone has a weakness for good food, pizza, pasta. wine, sweets and the beautiful Italian and Neapolitan melodic songs, I have had experiences with other Cruise Companies as: Carnival, Princess and Royal Caribbean but with Costa I reserve indelible memories, I do not exaggerate but the cleanliness that I have always found on Costa Cruise ships I have not found them from any others Cruises Ship For this and more if you decide to take a cruise I recommend Costa Cruise My next cruise will be with Costa Cruise again Read Less
1 Helpful Vote
Sail Date: December 2018
Initially chosen for the price......and as we live in Florida very easy access. I always read cruise critic and in most cases have agreed in general with the comments. I admit I was a bit concerned about this cruise from reviews I had ... Read More
Initially chosen for the price......and as we live in Florida very easy access. I always read cruise critic and in most cases have agreed in general with the comments. I admit I was a bit concerned about this cruise from reviews I had read....prior to the cruise. Embarkation was quick and went very smoothly..we arrived at the port about 12 noon. Dropped our bags, parked the car and walked into the terminal and after a very brief scan of luggage and person onto the ship. photos were made as we entered the main area of the ship on deck 2. The ship is beautifully maintained ...artwork and colors were very tastefully done in an Italian baroque architecture style. Note: All announcements were made in multiple languages with the primary in Italian...then onto English, French,Spanish,German...etc. I found this a nice touch as it made us feel we were farther away than the Caribbean is to us as Florida residents. We were then directed to the buffet are on deck 9 for lunch. It was quite good with a large variety of hot and cold dishes. After lunch we did a bit of exploration then headed to our cabin. We had a basic balcony cabin which was very nice, bathroom and room about standard for most balconies we have encountered..but pleasantly surprised by a long ,comfortable leather sofa for seating area. The balcony was very nicely sized and had comfortable seating as well as a table for drinks or snacks. Our balcony was fully covered and felt very private. Dining was a choice of traditional first or second seating or the buffet. (No anytime/flexible dining on this ship) We had been assigned the second seating which was at 8:45 PM...at a table for 8. Our table mates were quite enjoyable and we looked forward to the evening meal. The entertainment was terrific...great singers and dancers....good quality shows. We even had the opportunity to be entertained by an Italian tenor who was magnificent. He had such a beautiful voice and he sang both modern tunes and opera..it was such an emotional performance. The activities team was really enthusiastic and great at getting the passengers involved in many things from singing, dancing to exercise and games on the pool deck. This was a very talented group of young men and women. Super friendly staff and highly visible around the ship. The Captain and officers were highly visible and frequently joined in with events about the ship. Service was excellent and the quality was as well. Our cabin steward was great and met our every need. The ports were very familiar to us as we do a lot of Caribbean cruising so we opted to stay on the ship the entire trip. This turned out to be a great choice..lots to see and do, The main pool on the Lido deck has a retractable roof so we were very comfortable even with not so perfect weather. There was a large back deck on Lido as well with restaurant seating and another pool. On New Years Eve we went to specialty dining in the outdoor restaurant for lobster and champagne...again fabulous with a live band playing reggae. Lots of comfortable seating all over the ship..so Sea days were not an issue. Loved the Casino, very bright and laid out nicely, Good variety of tables and slots for everyone to enjoy and "non-smoking" at all times. I wish every ship had this policy. We are not smokers but the designated areas seemed to be located so as to provide minimal contact with the general areas....even on the open decks. We were not traveling with children but there were many vacationing families on board. There appeared to be many programs for all ages and they had a Captain and Princess for a day program that was adorable. On the last night at sea they had a special reception in the main salon especially for the children...the boys were dressed in the Captains uniforms and the little girls in beautiful gowns, They had a small parade into the room, were each introduced to the audience and then had a special dance with their parent. It was a lovely event. Disembarkation was a breeze....we did walk off...gathered at the ramp exit on deck 2 at 6:20 am as instructed the day before...by 6:35 we were headed off the ship..thru terminal and in our car by 6:45. Amazing! Looking forward to another COSTA cruise in the very near future. Read Less
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