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Sail Date: April 2019
As part of my aim to cruise with as many different cruise companies as possible in 2019 it came to the turn of Costa. I will have to say my expectations were low in advance of the cruise, mainly for three reasons. My previous ... Read More
As part of my aim to cruise with as many different cruise companies as possible in 2019 it came to the turn of Costa. I will have to say my expectations were low in advance of the cruise, mainly for three reasons. My previous experience with an Italian based cruise line, MSC, had been appalling. Secondly the cruise was cheap - did that mean I would be getting what I paid for and, thirdly, there have been some very mixed reviews about the ship on here. Embarkation was typical Mediterranean chaos but it was reasonably quick. Registering payment card for onboard spend was easy at the self-service terminals on board. As we were planning to spend most days ashore we opted for a seaview cabin and it was satisfactory with a nice large porthole style window. The cabin was a reasonable size with plenty of space to walk around. Both the bed and pillows were very comfortable and that is praise indeed from me as I'm incredibly difficult to please when it comes to pillows. Initially we only had one pillow each but a quick chat with the cabin steward soon resulted in a couple of extra pillows. The steward was very good, almost OCD when it came to tidying - charging cables left on the desk were always neatly arranged on our return. Paperwork was also neatly stacked etc. and most days the valance across the bed had been arranged in some neat sculpture. The bathroom was good and although very small the shower head was detachable. Water temperature was just about hot enough. There is no night time turn down service but that's more a luxury than necessity. Food fell into two categories. The main dining room was good with five courses available for the main evening meal. Food was hot and of a good standard. Service, on the whole, was good although one night there was a problem with the tablet used for ordering and they had to resort to paper, which slowed things down a bit. The final night of the cruise they played Italian opera with some audience participation - not normally my scene but it was actually good fun. Most days we had breakfast in the main restaurant, although the first morning we diod regret our decision. There are breakfasts from around the world available and we made the mistake of ordering the "full English" The only edible part was the scrambled egg, the rest was inedible as everything else had clearly been deep fried and it was like eating an oil slick. Plus the "bacon" was the appalling streaky variety, cooked to within seconds of cremation. The other days we stuck to the extensive cold buffet which was good with plenty of variety. By contrast the buffet was disappointing. relatively small with limited choice and many items appearing every day, so not a huge amount of variety. Also, in contrast to the main dining room, the food quality was variable. Minute steaks for example were very chewy with a lot of gristle. Buffet opening hours were more limited than other cruise lines. What was exceptionally good was the use of ropes to funnel passengers through the serving areas, greatly reducing the amount of pushing in which can occur. Other cruise lines take note. We had the Pranzo and Cena mealtime drinks package included in our fare but upgraded to the Brindiamo package for €10 a day each. We are not great drinkers by any means but the package also included tea and coffee so it was worth the extra cost. Dress codes are optional. On the "Gala night" probably no more than a dozen men wore dinner jackets. It's a shame but that's the way it is with some cruise lines Three of the four shows in the theatre were from the in-house entertainment team with two lead singers to the fore. The female singer was superbe and the male singer had a good voice as well, however many of the songs he was given to sing were not suited to his voice, which did not do him justice. The other show was an exceptional acrobatic show - the standard of which would give Cirque du Soleil a run for its money. There were plenty of activities throughout the day with an enthusiastic entertainments team - although having to use half a dozen languages all the time did slow things down. Costa Victoria is a smaller cruise ship, around 2,000 passengers but for me that is a major plus - I prefer the smaller ships to the new mega-ships which are, sadly, becoming the norm. Built in 1996 she is also a little dated but that, also adds to its charm. The staff were generally friendly and attentive, without being in your face. The captain was conspicuous by his absence, appearing only for the obligatory photo call - something I still cannot get my head around. Why do people queue to have their photograph taken with the Captain then pay an extortionate amount for the photograph. If I catch a bus or train I don't queue to be photographed with the driver, so why do it on board a ship. I'm happy to admit my initial concerns about Costa were wholly unfounded. Would I sail with them again - absolutely. Read Less
Sail Date: March 2019
Crusing Costa is a unique experience. Passengers speak many languages but the staff speak good English and are helpful in every way. The shows in the theater are all in English and ours were excellent. We took a 24 day transatlantic with ... Read More
Crusing Costa is a unique experience. Passengers speak many languages but the staff speak good English and are helpful in every way. The shows in the theater are all in English and ours were excellent. We took a 24 day transatlantic with great ports.The ship is slightly dated but very clean and comfortable. The service was excellent.Its great for ballroom dancers .Large dancefloor and good music. The lunch buffet offers a wide variety of food.Coffee and desserts were exceptional. The diningroom menu is very Italian. Some was very good but many meats and fish were overcooked. We learned how to order to fit our taste. Many shore excursions were reasonably priced although there is little information about the ports.We have taken several transatlantic cruises and this one had more activities,day and night, than any other . It is a FUN ship. We are looking forward to another Costa cruise in the future. Read Less
Sail Date: March 2019
Visiting unique ports of call like Madagascar and the Seychelles the Costa Victoria was fine. The staff on the ship worked very hard and managed well dealing with the incredibly variety of languages spoken by passengers from so many ... Read More
Visiting unique ports of call like Madagascar and the Seychelles the Costa Victoria was fine. The staff on the ship worked very hard and managed well dealing with the incredibly variety of languages spoken by passengers from so many different countries. Entertainment was first class and probably better or at least equal to the best on any of our previous cruises. The food supplied was very good but not outstanding with extra charges for things normally included on a cruise like ice cream (not even supplied with the desserts in the dining room) and pizzas ( on an Italian ship!!) As a European registered ship paying minimum EU wages it was consequently understaffed compared to some other cruise lines paying lower wages. This was evident in the dining room, bars and cabin care. No waiters or bar evident in the theatre either. Excursions (in such an impoverished part of the world) were very expensive but were generally very interesting and worthwhile. We suspect that staff would make extra efforts if the gratuities were not a compulsory automatic addition to the ship account. Another oddity was the daily debit of our credit card rather than the usual procedure of settling the bill at the end of the cruise. This made it difficult to dispute the bill or cancel a reserved excursion (if, for example! It became apparent that it required more physical ability than expected). However - we are confident that the totals at the end of the cruise were correct. The ship was in excellent condition and was constantly being varnished and painted. Read Less
Sail Date: February 2019
The Ship was amazing, we were well impressed with the Shows, the food was lovely and a good choice but it was never more than lukewarm which was a shame, the staff work so hard and are so friendly. We bought one of the middle drinks ... Read More
The Ship was amazing, we were well impressed with the Shows, the food was lovely and a good choice but it was never more than lukewarm which was a shame, the staff work so hard and are so friendly. We bought one of the middle drinks packages it and proved to be a godsend as the drinks were expensive. We did find it hard work getting back on the Ship after a trip. I also slipped up on deck 10 near the Lido Buffet and had to see the hospital doctor who's bill was €352.00 of which €100 was for a BANDAGE which is a bit extreme by any standards, really thought I would at least be able to use my EHIC as it was an accident onboard , this then spoilt my holiday as I had badly damaged my knee so was in a wheelchair for the 4 days out of 7 and unable to take the wheelchair on shore. Read Less
Sail Date: February 2019
Costa -Deliziosa Our 11-day cruise (February 21, 2019) generally was made most enjoyable by the crew. Very helpful, pleasant & happy to serve you. Everybody spoke English as well as two or three other languages as well, so there was ... Read More
Costa -Deliziosa Our 11-day cruise (February 21, 2019) generally was made most enjoyable by the crew. Very helpful, pleasant & happy to serve you. Everybody spoke English as well as two or three other languages as well, so there was always someone to help you as needed. This was a very International passenger list as the 11 days thru the Western Caribbean was the intro trip to the repositioning of the ship to Italy after we disembarked in Fort Lauderdale. Of the 2,800 passengers, 800 disembarked in Ft. Lauderdale with the other 2000 + passengers remaining on board continuing on to Italy via the Eastern Caribbean Islands. My constructive criticism first comes on the Costa website that is a disaster, probably built years ago for the Costa management but not the passenger. Costa is now owned under the Carnival Line ownership umbrella but you would never know it. Costa does not even acknowledge you as a previous passenger of Carnival, no points, rewards everything is about Costa. Again the website at first glance looks great, but all it wants you to do is book everything before you get on board. For example, there are three drink packages available yet you have nothing to compare their prices. They do not list or show the wine list, the liquor or beer list. Onboard almost every drink (cocktail & wine) by the glass averages $7.50 plus 15% service charge. Wines by the bottle start at $20.00+ and on this leg of the trip luckily, everything on the ship was priced in USA Dollars. Prices change to Euros as soon as they leave for Italy. There are no lists for Spa services nor beauty services yet they want you to book everything on line. My spouse wanted a haircut and nowhere could you find a price for any beauty services. I would highly recommend purchasing an all-inclusive liquor package along with your cruise ticket from your agent or travel advisor. Yes, it brings up your costs but you can negotiate this with them or some travel agents will work with you and even add onboard ship credits. Packages & Tours Do not buy online, wait until you get on board to see what you are buying and paying without leaving money on the table. Same with restaurant reservations, buying onboard restaurant packages is so much cheaper aboard ship as opposed to the website. Anything you book on the website you cannot change nor cancel. Buy tours on board, same prices but you have the flexibility to change or cancel your tours. Another huge faux pas by Costa. We boarded the ship in Ft. Lauderdale @ 2 pm and before dinner @ 6 pm every bar on board was out of Draft Beer. They only serve Heineken Draft. The bartenders were taking canned Miller beer and filling the draft beer glasses apologizing with every customer. Within two days they were out of Crown Royal, then Canadian Club and then any Canadian whiskey. This running out of product continued with liquors, Pernod, Richard, 451, & Sambucca. We had bought the $350 drink package each as both occupants fo the same cabin must do so. Crew management said they were waiting for a supply of beer, wine, liquor aboard a ship from Italy but it never showed up in Ft. Lauderdale. The second day we arrived in Miami and for sure the Costa Deliziosa should have had the Miami beer & wine Distributors replenish & load on board supplies they were out of and ones that were in short supply. Granted there were other bottled beers available, albeit every bar (over 10) did not have the luxury of this selection but definitely someone screwed up. Entertainment was excellent with a magician, juggler, and singers as it is so hard to address people of so many languages so no comedians nor comedy clubs. Finally, the Costa “APP” on your smartphone is just mediocre. It does not list nor monitor your expenses even after you have left the ship. Most of the listed links do not work with the exception of “Chat” that was good, where you can communicate with other passengers. Definite upgrading of this service and app is needed. Carefully look and monitor everything you do on the website as this Costa ship is behind in technology that you will be paying for if you are not awake nor aware. Internet on board is painfully slow almost like “dial up”. If someone else is paying for your cabin & passage you will have a great trip & experience, plus you will enjoy your cruise immensely with no worries with anything I have listed above. Read Less
1 Helpful Vote
Sail Date: January 2019
We chose this cruise to join some friends on a vacation and the ship went to islands we had never been to before. This is the first time on a Costa cruise. I had read previous reviews about pushy people, etc., but we found all ... Read More
We chose this cruise to join some friends on a vacation and the ship went to islands we had never been to before. This is the first time on a Costa cruise. I had read previous reviews about pushy people, etc., but we found all co-cruisers were good mannered people all enjoying vacation. The food was quite good at the evening dinner and buffets at breakfast and lunch. The entertainment overall okay but it was mostly too loud on the 5th floor dance area and in some of the lounges, one could hardly talk to someone sitting beside them and once it actually hurt my ears just walking through the area. This isn't evening "disco" time I am talking about this is early evening music entertainment. There is definitely opportunity there to turn down the music a bit. The other opportunity that Costa could look at is their dinner service. It was slow most the time. Often our dirty plates sat in front of us for quite some time, slow on wine refills and they didn't offer coffee service in the dining room. For cruise pictures...I think the Costa should move to digital. Who really wants 11X17 pictures for their walls? This cruise was excellent value for my money. I would travel on this ship again. Staff were all pleasant, food was very good. The ship overall had a nice ambiance. I really enjoyed one day while the ship leaving the island for the day, the "opera" singer, singing the song "Time to Say Goodbye". That was a nice moment. Read Less
Sail Date: January 2019
Regardless of poor reviews that we read, we embarked on the Costa Deliziosa due to provided price discounts (~70%) for 2 x 10 consecutive days. And, the following is our personal opinion: 1. Food and its variety was very good in taste ... Read More
Regardless of poor reviews that we read, we embarked on the Costa Deliziosa due to provided price discounts (~70%) for 2 x 10 consecutive days. And, the following is our personal opinion: 1. Food and its variety was very good in taste and the quality terms. Except: a) there was very poor choice of tropical & exotic fruits like Papaya (popular in Central America), Dragon, Pepino,.....etc. Kiwi were to hard and not well matured. b) often we encountered a shortage of water melons. c) often there was an annoying line-up for the food at pick hours d) service over the supper lasted too long (~ 2 hrs). e) free coffee was of poor quality 2.There was too many outdoor cigarette smoking places. The smoke from outside was entering main corridors through the door openings into the Buffet area making difficult to find a smoke-free place. Smoke was even evaporating on walking / jogging path on the top deck. Also, the walking path was blocked by people laying on chairs. Cigarette's smoke from the balcony was penetrating over the day and some night hrs inside of our balcony, hence we were very limited to have the benefits of balcony. Read Less
2 Helpful Votes
Sail Date: January 2019
Costa Fortuna Cruise max passenger capacity is 3,200 and thus not that huge to handle with around 1,100 crew members. Ship layout easy to understand and staff very easy to handle your technical or hospitality issues. 98% of the crew do ... Read More
Costa Fortuna Cruise max passenger capacity is 3,200 and thus not that huge to handle with around 1,100 crew members. Ship layout easy to understand and staff very easy to handle your technical or hospitality issues. 98% of the crew do their job with love and passion and are well trained to handle difficult demanding passengers . I recommend 1 crew from the bar Vietnamese Ngoc Tuan Vo . The food variety is truly huge with beef turkey fish pastas salads fruits . Their deserts are poor . Healthy and vegetarian options available too . Spa is very overpriced . The many jacuzzi are the best most powerful you can imagine. Clean and hygienic too . Pools with waves are interesting. Slide always closed despite good weather . Passengers onboard are polite and understand the rules . Internet connection is ok , especially with the cheap package" social internet package ". Read Less
3 Helpful Votes
Sail Date: December 2018
Our cabins were EXCELLENT and we had pleanty of room. Hot water all the time, confortable bed and lovely view. The shore excursions are all great BUT extremelly expensive. We got better deals on each port by manuvering around by ... Read More
Our cabins were EXCELLENT and we had pleanty of room. Hot water all the time, confortable bed and lovely view. The shore excursions are all great BUT extremelly expensive. We got better deals on each port by manuvering around by ourselves with locals. I personally found the decor of the ship a bit too much, but again...my aunt LOVED IT! The theme is music and violins and lots and lots of mirrors. There is a spa worth every penny, large gym, excellent staff and accomodations. There are great deals at their stores on perfumes, watches and jewlery. I loved the food and the amiable service by their restaurant staff and the men that serviced our cabins. YUNANTA was the Best!!!! The food quality was superb, the choices...endless and the taste BEYOND AMAZING. I just spent 7 days crusing Saint Martin, Catalina, Tortola, Martinica and Guadalupe (At Tortola they did not allow dominicans to desembark). My only problem with Costa Cruise line is the fact that they did not inform Dominicans before hand of the issues with British island of Tortola and their refusal to allow us to desembark. Their options for entertainment were not to my liking. The music and amenities were more fitting for older people (my aunt of 76 LOVED IT!). However, the staff in charge of such activities were always hipe, funloving, attentive and willing to show guests a great time. The entire staff of the cruise was really kind but not very good about giving the adequate information. We had issues with the information given since our arrival at the Dominican port at Romana. The staff contradicting information provided for several confussions throught our stay onboard. Nevertheless, I would still say that my overall experience on Costa Pacifica was VERY GOOD! Read Less
Sail Date: December 2018
We have sailed on 100+ cruises with 4 other cruises on Costa. We sailed on Costa Deliziosa on 12/19/18. This was a 7 nt cruise to Nassau, Gtand Turk, Amber Cove & Key West. Deliziosa is a beautiful ship, extremely clean and well ... Read More
We have sailed on 100+ cruises with 4 other cruises on Costa. We sailed on Costa Deliziosa on 12/19/18. This was a 7 nt cruise to Nassau, Gtand Turk, Amber Cove & Key West. Deliziosa is a beautiful ship, extremely clean and well organized. The staff provided excellent service. The food was generally very good. As on any ship, some nights were better than others. Very good pasta and pizza. Christmas Eve special dinner served in Albatross was excellent. Staff seemed happy to be of service. I had some special requests which were always accommodated. Music in most bars nightly. The Animation Team provided fun games, competitions and lots of laughs. They kept the cruise interesting for all ages. What impressed me most was the staff’s willingness to help and to go the extra step to make everyone happy. Something lacking in lots of other ships. I would recommend Deliziosa as a great cruise with an Italian flair. Read Less
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