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1 Helpful Vote
Sail Date: March 2019
We have cruised on many cruises ships over the last 30 years, sometimes twice a year and all cruises have been amazing except for Costa. We used Costa 3 years ago and said never again. However we were looking for a cruise and having ... Read More
We have cruised on many cruises ships over the last 30 years, sometimes twice a year and all cruises have been amazing except for Costa. We used Costa 3 years ago and said never again. However we were looking for a cruise and having been all over the world decided to opt for a different costa ship as the itinerary looked appealing. The attitude of the majority of the staff was appalling. we literally had to plead for English Breakfast tea bags, and butter. Please, thankyou and smiles were rarely used. The food was not good, the portions were small and always luke warm. We used the upstairs buffet mostly, this was not much better but at least there was more choice. We got talking to other cruisers and found that a lot had sickness bugs which leads to my main concern -----THE SHIP HAD HAND SANITISERS WHICH NOBODY WAS ENCOURAGED TO USE. Worse still a lot of the time they were empty. When we pointed this out we were met with a shrug of the shoulders. Passengers often used their fingers to pick up food from the buffet and filled their water bottles from the water machine. Oh and by the way be careful if you ask for a bottle of soft drink as we sat and watched the staff filling up bottles with the bits left over. we returned many bottles that appeared full but the seals were broken. There were many other bad points, but just please think twice before you spend your money on a costa cruise. Read Less
7 Helpful Votes
Sail Date: March 2019
My wife and I chose this cruise for the destinations in the Middle East, and the fact that it was a new ship. Discovered after the absolutely shambolic 3.5hr embarkation in Trieste that the ship had already sailed from Mon to Fri that week ... Read More
My wife and I chose this cruise for the destinations in the Middle East, and the fact that it was a new ship. Discovered after the absolutely shambolic 3.5hr embarkation in Trieste that the ship had already sailed from Mon to Fri that week ! Most of the crew were from other ships in the Costa line, but obviously the training was missed ! To be fair to the staff they tried - but cold food in the restaurants, and the fact that they clearly had never had to deal with the volume of passengers, many of whom were not used to cruising, having no cultural queuing skills at all, or were not interested in dressing in their finest, save 'trackie bottoms' put my wife especially, in a depressed cruising mood ! The muster was a complete disaster, and was called by many we spoke to [including a retired Norwegian cruise captain] as illegal. The getting off and on the ship for excursions was another complete shambles. The whole crew seemed not to have a clue, which ended up with passengers 'joining the queue [if that was what it was] by using the lifts to jump 20/25 mins of the rest of us waiting politely. The ship was built for the Chinese market, and that was where it was going, on a one way trip. We didn't know it was going to be filled with loads of Chinese nationals, who with no disrespect, did not have an idea about western eating etiquette. Several times we had to leave our dining table, especially in the buffet on Deck 10, as people spitting, coughing, and eating in a different style, causing my wife to feel unwell. The entertainment was of poor/average quality, and films were non existent, save for the endless looping of 3 after 2 weeks ! We asked the bar staff for Gordons Gin on night one - they didn't know what we meant ! Enough said ! Overall - great ship, great destinations - shame about the crew and many other rude passengers. We queued for many a long hour for customer services, to be told that there was nothing they could do about it. We will not be going on another Costa ship. Read Less
3 Helpful Votes
Sail Date: March 2019
My travel agent finally found an affordable trip to the UAE. It all went downhill from there. The dining options were minimalistic. There was only 1 option for dining other than the buffet. I was on a special low-sodium diet. The meals ... Read More
My travel agent finally found an affordable trip to the UAE. It all went downhill from there. The dining options were minimalistic. There was only 1 option for dining other than the buffet. I was on a special low-sodium diet. The meals were plain and EXTREMELY bland. I don't think the chef had ever heard of chicken stock, and definitely had no concept of herbs or spices. It was an Italian style ship that didn't have basil for pizza margaritas. The salad dressing on the buffet was so watered down you could drink it. Hunting for options on the buffet was an adventure to say the least. There was only one carving station and it was always out of whatever it was carving. If you wanted food after 9pm, you had to pay for it, burgers, fries and pizza. Even room service . All of the entertainment was in Italian, Spanish or from the eighties maybe. The club was for teens. Bingo and karaoke were only 1 night . This was my 10th cruise and worst cruise ever. The patrons and staff were overall RUDE. I went on a Italian/English tour, the spoke Italian for the first 30 minutes or more. Even after bringing it to his attention (Aziz) it didn't get better. I voiced this to passenger liaison Eve. She was told by the tour desk manager Christian, that because I was gifted the tickets the morning of the tour, my opinion didn't matter. The reason because I didn't purchase the tickets and register them with my name. I have never been so insulted before in my life. I spoke with several other North American guests and they felt the same. Royal Caribbean is my only cruise line after this CRAPPY CRAPPY Carnival Costa Cruise. If you were giving out free cruises that offered a mega-suite I wouldn't take it. Read Less
2 Helpful Votes
Sail Date: February 2019
I chose this cruise because of the ports being visited and the low cost. The internet service was horrible, and when I complained and asked for a refund, I was told that it wouldn't be possible. They canceled two of our pre-booked ... Read More
I chose this cruise because of the ports being visited and the low cost. The internet service was horrible, and when I complained and asked for a refund, I was told that it wouldn't be possible. They canceled two of our pre-booked shore excursions - one because it was on disembarkation day (hello - why was it even offered, and why did they let us book it?), and the other because there were not enough English speaking passengers. The next day; however, we were on a shore excursion with 47 English speaking passengers and 4 German passengers, so we had to listen to the whole thing in both languages. Why couldn't they have done that for us on the previous day? The entire cruise catered to the Italians, and it was tiresome to have to hear everything in 6 languages, not to mention that it was clear that they were joking and laughing with the Italian passengers and not translating what was happening to everyone else. They were very chintzy when it came to game prizes (one prize for the whole team, and it was always a thin little tote bag), and the only activities were one or two video quizzes and dance lessons. Bingo was expensive, only played twice, and only one game each time. The food was awful - obviously frozen and thawed, not cooked fresh, and the same old items every day in the buffet, and only 3 choices in the dining room. Water, anywhere but the dining room or buffet, was not free, and in the dining room it was only free for the Americans. Staff was often rude for the most part and didn't offer any accommodation for any complaints or problems. Because every port was an embarkation/debarkation port, the elevators near our room were closed down all afternoon, and then we had to listen to the muster drill more than once. Your credit card is billed in daily increments that never match the daily charges, though the total did appear to be correct. Read Less
Sail Date: February 2019
A last minute purchase, at the urging of my wife I took the plunge (so to speak) and bought our 14 day Buenos Aires to Rio De Janeiro cruise. By the time I got to the actual purchase pickings were slim and I had to agree to have my cabin ... Read More
A last minute purchase, at the urging of my wife I took the plunge (so to speak) and bought our 14 day Buenos Aires to Rio De Janeiro cruise. By the time I got to the actual purchase pickings were slim and I had to agree to have my cabin selected by the Costa staff. I bought the tickets, and only a few days later got to sit down and read reviews of the Fascinosa. I actually told my wife "I'm prepared to eat the lost $2k, I made a mistake, sorry". But what with anticipation and Rio's carnival looming, she persuaded me to go anyway. One's memory tends to gloss over things later that were a big deal at the time, like the strong smell of excrement in the passageway outside our cabin at all times, The faulty toilet flush mechanism that failed 4 times during a 14 day cruise. Or the gritty feeling underfoot that forced me to demand our steward vacuum the carpet. I don't want this to become an encyclopedia but there is no way to pass on the experience without going into detail. The theatre hosted some splendid live productions, with truly gifted performers and a delightful repertoire. Marred by a self promoting "cruise director" who instructed the audience to give top marks for him. Taken tongue in cheek, this might be excusable but the relentless barrage of juvenile, racially toned "humor" had the audience too embarassed not to applaud. The restaurants were passable, portions were appropriate and well presente, service good. Shore excursions with Costa should be avoided in my opinion. Overpriced and "one size fits all" we were happy that we only signed up for one (Uruguay). Being new to cruising, perhaps I appear harsh but I am reporting what I saw. Alas time prevents me from continuing while things are fresh in my mind, but happily this cruise will eventually be forgotten. Read Less
Sail Date: February 2019
We just came back from a 37 day cruise (Western Caribbean and Transatlantic) with the Costa Deliziosa, starting on february 21. It was our 25th cruise and the 6th or 7th time with Costa and absolutely the very last one with Costa!! ... Read More
We just came back from a 37 day cruise (Western Caribbean and Transatlantic) with the Costa Deliziosa, starting on february 21. It was our 25th cruise and the 6th or 7th time with Costa and absolutely the very last one with Costa!! Positive points 1) The service in the bars. The waiters take your order electronically and we had our drinks always within 5 minutes. 2) The system of hosts for every important language. In general the hosts are performant but it is not clear which questions you have to ask on the hospitality desk and which questions you can ask to the hosts. 3) The excursions in Tenerife (jeep safari with Tamaran) and Cozumel (Submarine) were very good. On the whole most of the excursion we did were satisfactory. Only the excursion in Costa Maya Chacchoben was below expectation - with 55 persons (also some people of a Norwegian cruise ship????) and only one guide….. 4) The shows. The quality of the shows is mostly OK. Negative is that we had 2 and sometimes 3 times more or less the same show. 5) Internet package at reasonable prices for 250 MB, 500 MB, 1 GB or 3 GB. This system is honest, because even if it takes a long time to open the URL, you only pay for what your get. The Internet Connection itself was very slow or mostly not possible during day time (to much users)… Negative points 1) We paid extra for a premium balcony and we got a balcony with an obstructed view???? Cabin 7208 is just under the wing of the bridge. We only saw some iron bars under the wing and the feet of the captain while maneuvering. People of our group who booked an inside cabin got a upgrade to a classic balcony with a magnificient view??? How is it possible that cabin 7208 with that obstructed view is said to be a premium cabin???? And why do we get that cabin; we are Pearl level??? The 1st day we asked for a change at the hospitality desk but this was not possible because the ship was full. 2) The food. There are 3 choices of antipasta and 3 choices of Primi Plati. The presentation is nice but it is most of the time chicken or pasta. For the main dish, there is a choice between meat (or what it ought to be), fish, chicken and vegetarian. You can always have another main dish with fish, chicken or vegetarian, but there is no other meat dish. If you do not like it or if you do not want the sauce (nearly always tomato sauce or cooked in tomato sauce), the only alternative is to pay a supplement of 17 € for a steak or veal escalope. The meat we got was sometimes UNEATABLE since it was only fat (even my dog wouldn’t eat such meat of 3rd quality). 3) The service in the dining room was bad. We got never our dishes together. One day, I did not order a Primi Plati but only the expensive steak as main dish, I got this steak together with the primi plati of the others. Another time I did not get my primi plati with the others but exactly 8 minutes later!!. I asked for the dining room manager and she could only say there were so much people and they couldn’t manage. 4) The restaurant was sometimes a disco bar with incredible loud music. We had a speaker just above our table 258. At least 5 people run away from the tables in the back of the 3rd floor each time the disco started, because it was very dangerous for your ears. I estimate the volume at more or less 120 db (legally only 85 db is tolerated in the restaurants of most countries) 5) The hospitality desk. Most of the time, you had to cue more than 30 minutes and they couldn’t give you an answer on your questions most of the time 6) Excursion desk. Also always a cue of 30 minutes or more. The first day after the departure in Fort Lauderdale, there was only 1 employee at the excursion desk??? Although we had pre-ordered some excursions - our tickets were not delivered in our cabin and we had to queue to be informed that they would only be delivered the next day morning so the day of the excursion itself!! 7) Excursion desk. When my wife wanted to book an excursion in Napoli, they said it was full and the only possibility was to come to the meeting point the day of the excursion. No waiting list?? In the evening my wife tried to book it on one of their machines and it worked ????? 8) Shuttle bus services in some of the ports were very expensive – many times taxi was cheaper or same as tickets for 2 persons. Costa does not give any information on the ports of call (such as interesting sites, local transportation, weather forecast, currency) - only description of the excursions they offer. 9) Service in the cabin. Only one service a day. If you do some sports in the morning and you want to take a shower you do not have a dry towel if you already used it in the evening of the day before. 10) Animation is Italian style – shouting like fools. The questions for the trivia’s are given in 5 languages but their English or French is so bad, that you couldn’t understand. 11) There are very few nice activities. They wanted to organize a bridge tournament but they do not have the knowhow, neither the administrative tools???. There is no bridge room. You have to play in the Mirabilis, while the Italian animation team is shouting like fools. 12) There is only 1 big bar (the Mirabilis). Impossible to find a place there between 8 pm and 8.30 pm when the people of the first seating have finished there meal and the people of the 2nd seating are there after their show. 13) In Savona a group of 400 Russians came on the ship….. And they were so privileged. Announcements in Russian… The last day, they took every possible thing out of the buffet in their backpacks. 14) We had the Piu Giusto package for drinks. Cocktails, whisky and most drinks up to 8 € are included but not the fresh orange juice???. Irish coffee is also not included. You can make it yourself….. as whisky and coffee are included. 15) Smoking. It is a paradise for smokers. You can smoke on the balcony’s, on most places on the promenade, on the higher decks and on the starboard side outside on the swimming pool. In the evening there are 12 tables for smokers (starboard side), 9 tables for non smokers (in the middle) and 9 tables for dining under the stars (which is sometines dining under the smoke) on the port side 16) In the beginning of the cruise, we went to the pizza restaurant (8,5 Euro p/p). On the menu there was a Pizza Salami picante, but they said they didn’t have it anymore. We asked then for a normal Pizza salami, but they refused to make it, although there was always salami in the buffet. Supplement pineapple on the pizza not possible, although it was always in the buffet. Flexibility?????? 17) We had dinner in the pizza restaurant, which is part of the buffet, the last evening. All doors were open. Temperature was nog higher than 17 C°????? 18) Fitness room. No towels, no water refreshment, very unhygienic since no spray to sanitize the equipment after use. 19) In total we had sometimes more then 2200 people on this ship. Holland America Line has mostly only 1800 people on this type of ships (Panamax type)….. 20) Our cabin steward had to do 25 cabins on his own (one service a day). Holland America Line has 2 stewards for 20 cabins (two services a day). How can this poor man do this???? 21) Transfer to airport in Venice. We pre-booked a transfer but 1 day before arrival we received a note that our transfer was scheduled at 14.30 hrs which was much to late to catch our flight at 16.15 hrs. After discussion at the Excursion desk (it was our fault? since we had to let them know before that our flight was at 16.15 hrs) they changed the transfer to 12.45 hrs. Surprise, surprise, there was no bus at 12.45 hrs at the meeting point… The bus company said we were on their list for pick up at 13 hrs and also mentioned we had the wrong tag on our suitcases (should have been white C and we had white D). They also said that they had no scheduled bus/shuttle at 12.45 hrs. 22) When you registered your credit card for your payments (to do yourself on the automated machines), costa charges your expenses every 2 or 3 days on your credit card. Their confidence in their customers is apparently not big!!! 23) Communication is as always a catastrophe on costa ships and also this time. Let me give a few examples a) Indication Exit ship was forward deck A, which we follow. When we came there, we were told that is was midship on deck 2. When we came there, they said it was midship deck A etc. b) In the diary di bordo, we saw that it was 2 days after another the same show. When we asked if this was correct, they told us that it was wrong the day before. So we mist that show… c) By the disembarkment presentations in Venice, the English host said we could stay until 11 am in our cabins; the other hosts said we had to leave the cabins at 8 am. The 4 presentations of the hosts were different; why not using the same presentation. d) We didn’t get any maps or hand out in any port of call. In Venice it was absolutely not clear, where we had to take our shuttle. Why not give a plan?? Read Less
Sail Date: February 2019
Booked this cruise because we were already in Florida and we thought it would be great to get away. This sailing was convenient for us. Well where do I begin, the staff was not very knowledgeable about disembarking when we got to the ... Read More
Booked this cruise because we were already in Florida and we thought it would be great to get away. This sailing was convenient for us. Well where do I begin, the staff was not very knowledgeable about disembarking when we got to the islands, some said level one , some level two that day ended up being level three. My husband and I purchased the beverage package, I was disappointed to find out that bottled water was not included, we got all we wanted by the glass, I needed it for my room so I can take my medications. When I asked for a bottled water it cost me $4.50. Next another issue with the dinner seating I was not happy with the people they sat us with so we asked for a table for 2 they told us to come to the dining area and we had to wait to be seated until 8:55 to see which tables were empty we did that and we were given a table. The following evening we went to that table and another couple was there we asked the maitre 'd and he said we had to wait again, meanwhile we are getting frustrated because there were lots of empty tables. So we were finally assigned a table. The server we had was awesome and so was the cabin Stewart. My husband plays in the casino a bit heavily so he asked the pit boss if we can get comped a dinner at club Costa restaurant on the 10th deck, after talking to the manager they gave us the dinner. Well I want to say the menus is almost the same as the restaurant. We ordered dinner, my husband got the fillet and a lobster and I got just the lobster . The waiter came back to the table and informed us that we had to pay and I paid for my lobster so I had it charged to my room. Dinner proceeded well until we got to the main course. The fillet my husband ordered was not a fillet, you couldn't even cut into it very tough cut of meat and both lobsters were black inside. We informed our server , and we took a video and pictures. The maitre 'd came and asked what happened. He contacted the manager and they had a meeting in the kitchen. The manager came to our table and said I'm sorry about this the chef didn't notice it was like that, the claws were cracked and I noticed it right away how could he have not noticed. We got up to leave and she said I'll be in contact with you. Someone called the following morning and asked my husband what happened? My husband said exactly how he felt and she said I'll make a note of it. The amount they charged me was never deducted from my onboarding account. I have been trying to contact customer service to talk to someone and I haven't been able to get through. I did sent an email and I'm waiting for someone to get back too me. I traveled with Costa 14 years ago there was a bunch of us celebrating and everything was great. I'm very disappointed with this cruise and this line. I also want to add that the buffet food was always the sa.e and very salty. The cabin smelled like urine all the time. I couldn't wait to get off this ship. We have gone on many cruises and we enjoyed them all this was a nightmare. I have to say the casino staff was great and very friendly. Read Less
2 Helpful Votes
Sail Date: February 2019
Our 3 main reasons for choosing a cruise were: 1) Relaxation, 2) good food, and 3) experiencing foreign cultures. Unfortunately we did't get any of it! Ad 1), The moment we entered the ship we found out that hundreds of young ... Read More
Our 3 main reasons for choosing a cruise were: 1) Relaxation, 2) good food, and 3) experiencing foreign cultures. Unfortunately we did't get any of it! Ad 1), The moment we entered the ship we found out that hundreds of young people were on board as well, and they had brought their own music, which they played loudly and constantly, especially around the pool-areas, so if you were more than 25 years old you'd have to go somewhere else. The noise continued into the evening and night when they entered the hallways, corridors and even pulled mattresses out on the balconies where they sang and shouted until the early morning. We had 3-4 hours sleep every night and after a few days we walked around like zombies and just waited for the trip to be over. Ad 2) The food was absolutely appalling! Breakfast were 3 kinds of cold egg-dishes with burned bacon and some old bread you could hardly chew - unless you washed it down with a thin, tasteless substance they called coffee or various juices, which had never been even close to a fruit. Lunch and afternoon tea were third-rate cafeterias, and dinner was the worst we've ever tasted. Soup, fish, meat, pasta - you name it - were cold and inedible, so in stead of gaining several pounds, which we normally do on vacations, we lost them! Ad 3) We had really looked forward to strolling around the sea ports, enjoying the local buildings and atmospere, but every time we arrived at a port, a security advice was put outside our cabin door, on which we were warned (and I quote): Not to wear watches, sunglasses, and jewelry. Not to change money unless it was inside a certain bank. Not to carry any id, unless it was a photo copy. And in the event of robbery we should not offer any resistance (unqoute). It left us with 2 options: Either stay on board the ship the whole time or pay a lot of money for Costa Pacifica's expensive tours. Needless to say, it has been a nightmare of a trip, and we can highly recommend not to book a travel with Costa Cruises. Read Less
7 Helpful Votes
Sail Date: January 2019
The itinerary looked good and so I booked the cruise allowing Costa to book the flights. This was a big mistake, you cannot trust them. I normally book my own flights and allow for possible flight delays by staying overnight the night ... Read More
The itinerary looked good and so I booked the cruise allowing Costa to book the flights. This was a big mistake, you cannot trust them. I normally book my own flights and allow for possible flight delays by staying overnight the night prior to boarding. I was due to fly Manchester /Paris Charles De Gaulle changing for flight to Mauritius. They allowed 85 minutes to change planes, anybody knowing this airport would think this tight. This ultimately was not a problem as the first plane was cancelled as my taxi arrived to take me to the airport. I rang Costa who told me to go to the airport and they would contact me . I was left for about four hours without contact, finally with the office now closed for the weekend, I received a call from India in broken English. I could not hear in the busy airport, so went to hotel for Friday night and rang India for instructions. I offered to go home or go on the next cruise with compensation. I was offered to fly me to Seychelles and miss the first 3 days of the cruise, the unnamed hotel was with food , a drink with meals and no entertainment. It meant one day stay in place of 3 days fully inclusive on cruise, I said that I would prefer to stay on the ship and return from Seychelles, so that I would get what I paid for. I would go on the shorter cruise if compensated. I was assured that the compensation would be made onboard. Once onboard, it was left until the day before I left to be told my cruise was not being extended and my compensation was €50 a day. I find this to be grossly undervalued plus all the stress. Upon my return, the offer of a €100 per person off a future cruise was derisory. Entertainment was boring with few entertainment staff working hard. Tours are very expensive and poorly organised. Madagascar very dissapointing. Cruise operating in rainy season did not help. I dined Ist sitting on a table for 12 in Sinfonia Restaurant, they brought another chair so 13 could sit there. This squashed everybody and annoyed next table waiter, who kept telling me to move my chair in. He was friendly, I asked him for a spoon and he told me to ask my waiter. The cutlery offered was often bizarre, a knife and fork for spaghetti. The food was terrible and displayed with pride as you entered the restaurant, it looked unappetising and nobody waived a magic wand when it appeared on your plate. The portions were small,poor quality and often served colder than desired. A doctor sat with me shared my concerns as the restaurant became half full, I developed diarrhoea for five days, so I moved to the upstairs buffet. This is self service and first night a Chinese girl vomited on my table, this could happen anywhere, however I had my suspicions. Every night half the dishes were lukewarm. I never saw anybody with a thermometer and I reported it to a supervisor. He went and spoke to chef, he came back and said that chef would do me some hot food if I wanted it. Says it all Costa have lost control on this ship. Please and thankyou are not used on this ship. Smiles seldom and rude waiters tolerated. This cruise shows the low level now tolerated by Carnival. I was a Perla member with Costa and will not cruise with them again. Read Less
1 Helpful Vote
Sail Date: January 2019
you think about a relaxed vacasion, fine entertainment, nice cabin, ship in good shape, interesting excursions, see new countries, meet nice people, have a good time? Nothing of all we found at a world-cruis with Costa Luminosa, ... Read More
you think about a relaxed vacasion, fine entertainment, nice cabin, ship in good shape, interesting excursions, see new countries, meet nice people, have a good time? Nothing of all we found at a world-cruis with Costa Luminosa, starting 5. of Januar 19 till now (30.03.19). Explanation: the averig of the guest ist probably 75, that means we travelled with a lot of guests older than 90. Nothing against old people, but that is a special thing, severel in Wheel-chairs, probably 60% of them are sick, and we and almost all the other guests get also sick, for weeks, we called it finally the "Costa sickness", worst cough, fever, inflamed eyes, even people who never get sick otherwise, got sick, mostly for weeks The ship is old and in bad shape, old dirty carpeting, lamps, floors, dishes, we had a "Samsara cabin with balcony", Samsara means you get free entrance to the spa, be aware, maybe you get there some virus there (ist ugly dirty) You want to drink a free coffee at 06.15: bad luck, wait till 07:00 or make one yourself in the cabin (capsules), You want water to drink, you have to buy it, 12 bottle for US 36,-- (packet) You want Internet: you have to buy it, but you will be surpriced, often it is not working and the Connection is so terrible, that I could´dt never open my Banking account, I had to wait for land, Looking there vor a Restaurant and asked for Internet. Looking for a movie at night; you get one (1) per day, there is nothing more The tour plan itself: we got around 60 see-days (from together 112), that means we sit at the ship waiting for the next Landing, sometimes we had 5 see-days on a row, often we had to be at 05.00 p.m. back Ankering: we think Costa wants save Money, so the ship is ankering instead of pear, that causes you wait for the tender boat and the last tender boat is 04:00, There are other 10 Things to write, but ist not worth the time. Now why is my Rating one Point and not sero? The Food is good and the Service People try their best Read Less
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