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327 Costa Cruise Reviews

I have always loved Costa, going back to the Fredrico C, Carla C, and Flavian. Service was very European and luxurious-we had this 3 years ago on the Costa Serena, so when we decided to go westbound transatlantic we chose the Costa ... Read More
I have always loved Costa, going back to the Fredrico C, Carla C, and Flavian. Service was very European and luxurious-we had this 3 years ago on the Costa Serena, so when we decided to go westbound transatlantic we chose the Costa Luminosa for the trip - the itinerary contained 8 ports we never docked at (impressive sine we have over 100+ cruises under our belts. The ports were interesting but the ship's excursions were VERY EXPENSIVE compared to other Carnival Corporations other lines offerings. The cruise staff while always trying, was not very understandable in English - and all activities were mostly in Italian unless you asked for some English, and then it was not understandable and very very brief. The cruise director was no where to be found during the day or evening except for his MCing main shows or evening events including the Master of the vessel who was always interacting with his cruisers. In the daily program, dining options were listed but never appeared, craft projects were scheduled and the ship did not have the supplies. The food on the ship always sounded great, but was tasteless, meat extremely tough as rubber and over cooked, and vegetables consisted of one or two morsels. The Indian and Phiiipine food staff were very accommodating and always communicative and smiling as were the Maitre D's assistants. The bar staff was friendly and accommodative, but NOT the bar supivisors (managers) who spoke down to the passengers. we spoke to other passengers and got the comments like the cruise was rubbish, disappointing, etc. In the last three years you have to pay for pizza, ice cream, deck games, etc. Cruises were always all inclusive except for bar, laundry, excursions, etc. Every time you turned around you had to pay, so while the fares appear to be lower, Costa makes it up by"nickel and diming" the passengers. While everyone was friendly, and smoking has been contained to designated areas, the passengers would not give others the opportunity to get out of an elevator before pausing you out of the way and pushing their way into elevators. The most exciting event was while in the North Atlantic we experienced an engine room fire that was quickly extinguished, but the passengers were milling about and groups going to the muster stations as information was not being given frequently from the bridge or cruise staff. The event awoke the whole ship about 4:30 am. Al and all I don't think I would recommend Costa or sail Costa in the future - I will cruise on other Carnival Corp's other lines aimed at the American/Canadian customer.   Read Less
Sail Date December 2014
We have cruised seven times, mostly Carnival lines. Although the food was better than most, as many other travelers have said, the service was not very friendly. We were most aggravated by the $11 a day per person we were charged ... Read More
We have cruised seven times, mostly Carnival lines. Although the food was better than most, as many other travelers have said, the service was not very friendly. We were most aggravated by the $11 a day per person we were charged automatically for "tips" that were not deserved or earned. No incentive for employees to do a good job. I prefer tipping myself so I know the employees get the money and the hard workers are properly identified and rewarded. No food after dinner on a cruise line except for a whole pizza you have to pay for? What happened to 24 hour food. Room service menu was a joke. All the soft serve ice cream machines were closed without any explanation that was intelligible. The head of buffet rudely told me to cover up when I walked through with a bathing suit while everyone else was half naked (despite the fact that their bodies should have been covered). Italians hate Americans and 95% was Italian. Rude is an understatement. We were ostracized by the crew, staff, and other passengers. We got a room that said Ocean View but it was actually a view of the side of a lifeboat! Many ships have lifeboats below the cabins but not the luminosa. Bored to death on sea days. Very few activities. All announcements were made in five languages. Ugggh. Asking any questions about the ship were either ignored or dismissed. If a coffee machine was empty, no one would offer to get one, just say in a foreign language that I could walk half a mile to another machine. The only good thing about Costa was a very good embarkation and disembarkation method. Unless you were foreign and had to wait in a huge line to get back to Miami. Americans should avoid Costa lines at all costs unless you speak fluent Italian and do not look American! No football games or movies on main outdoor television. Only 24/7 advertising. No ESPN. Sports bar had no sports on televisions. Juices were flavored water. Beds were hard and uncomfortable. Pillows small and awful. Casino was a joke. Video poker games were rigged and pay tables so low it was ridiculous to even try to play. Poker table was used once a day for a tournament or two. I will say the singers, especially the Tringali Trio, were amazingly good but again very unfriendly to Americans. Read Less
Sail Date December 2014
Our bad cruise experience on the Costa Luminosa. Dec 2-20th 2014, from Sovana Italy to Miami, 18 day transatlantic cruise. Here are a list of negative things we experienced from our cruise recently on the Luminosa by Costa: We had a ... Read More
Our bad cruise experience on the Costa Luminosa. Dec 2-20th 2014, from Sovana Italy to Miami, 18 day transatlantic cruise. Here are a list of negative things we experienced from our cruise recently on the Luminosa by Costa: We had a panoramic suite # 8374. Renesa our room steward was very well trained in cleaning and housekeeping with 7 years experience she told us. But everything else was horrible !! 1:No one seems to know what they are doing in the Costa Cruise I took. Upon getting off the ship I called the night before and the clerk said if I was a US citizen I did not have to go to the theater for immigration checkout. In the morning I was told I had to go to the theater first. Which later turned out to be false. Unacceptable. 2: I was supposed to have priority disembarking with the Panoramic Suite. Not so. I was given a white luggage tag and told to wait in the long waiting line for debarking like the rest of the cabins. No one knew where we had to go, and it was one big mess of over crowdedness of persons everywhere. The staff did not know what to do and gave false information and directions continuously. Unacceptable. 3: The butler service I was suppose to get daily was non existent. I did not get daily service calls from the butler and only saw him twice. The first butler put dirty sink water in my suite in room thermos, so I had him dismissed due to negligence and irresponsible actions. Another butler came and I saw him only twice during the entire cruise. No service as promised. Unacceptable. 4: The rooms constantly reeked of smells coming in from the bathroom drains and sinks as well as the ventilation system . So we had to leave the balcony door open continuously. Unacceptable. 5: There movies on the ship were all at a surcharge of almost 9 Euros. No free movies or on board activities accept some stupid silly games and poolside cha cha cha lessons which was the same thing every day and night in the lounge. Just lessons 1,2,3. Stupid and totally boring with no diversity. Unacceptable. 6:There was no live entertainment or shows in the theater lounge accept one acrobatic skit which was nothing and the rest were all prerecorded shows on film. Unacceptable. 7: The food was horrible, over cooked all the time, over salted. NO bran muffins or dry granola for breakfast, the dry cereals were very low quality . Unacceptable. 8: The food servers did not know how to speak English very well and often misunderstood and/or did not understand at all the orders or questions . Unacceptable. 9: The food servers did not know how to service, properly serving the food, pour coffee etc…correctly Unacceptable. 10: The pancakes we ordered were barely warm in both the upstairs buffet and the breakfast sit down restaurant in the mornings, and often were out right cold. Unacceptable. 11: The water machines for clean drinking water were constantly out of order. I was told they were waiting for parts in the next dock. But the same problems keep occurring and the machines were constantly out of service during the entire duration of the trip. I took many pictures of this. Unacceptable. 12:The ice cream machines were out of service for the entire duration of the trip and were being prepped for the next cruise on the evening of the 19th , as I took photos of the machines to show they were being prepared for the next cruise to be operational. So we were cheated and cut off from this service without any notices. Unacceptable. 13: The gym smelt moldy all time and inadequate ventilation for clean air and pure air was not available . The air system was not working correctly. Unacceptable. 14: The bicycles and treadmills did not have any of the on screen programming working for viewing news or TV or whatever. Only one program was working from the entire selection and it was only in German. Unacceptable. 15:The Spa was a joke. The water in the dead sea Jacuzzi was cool-warm, never hot by Jacuzzi standards. The steam room and sauna was not working correctly and the sitting rock relaxation chairs were not hot or just slightly warn. This was a joke. Unacceptable. 16:Gala night the prime rid was as tough as rubber and the Matre de that was on then also complained to the chef that t his was unacceptable . This Matra de from Italy flu back home from Catalina for his vacation for two months on the 16th of Dec. Unacceptable. 17:The dinning room occasionally had some waiters and wait employees from the Philippines doing some short skits with music which was in such bad taste. Where they wore white gloves and held there crotches in sexual suggestions and rubbing their buts to the ground in some very bad taste type of choreography . Horrible and very much sexual suggestive. This was done three times for a total of around 54 minutes each time. Garbage and like some side street show, not one expected from a professional and experienced cruise line. Unacceptable. 18: I called to have my jacket pressed for the Dec 18th gala dinner and the house keeping person came., not the butler. And brought me back the jacket wrinkled everywhere , worse than when I gave it to them. I took photos of it and had to call the desk to complain and they took the charge off . He promised me that it would be back to my satisfaction without any wrinkles in it, or it would be free. The way I got it back is as if it was never pressed and only held and given back to me after being bungled up more, since it was in worse condition when I got it back from when I gave it to them. What kind of service and company runs a business like this? Unacceptable. 19: I had to go upstairs every night to find clean water from one of three machines to find out which one was working correctly so I could fill my in room thermos. I had to service myself constantly. Unacceptable. 20: The water machine sensors did not work correctly and need to be updated with modern equipment. The ice machines were constantly out of ice and a ice chest had to be put on the side for ice for the passengers since the machines were not working most of the time. Unacceptable. 21:The buffet in the aft of the ship on the deck where the rear pool is was closed all the time. Unacceptable. 22: The middle of ship pool was netted off and not in use most of the trip accept for the last few days of the cruise . Only the pool at the aft was open and the Jacuzzi. Unacceptable ! 23: The overhead closure in the middle pool area was closed most all the time , even in good sunny weather and was only opened the last few days of the cruise. Unacceptable ! 24: No one told us we had bottled water service in the restaurants without state room class until I accidentally found out by asking why another table was getting bottled gas water each night by the glass. Unacceptable. 25: A fire broke out on engine 4 early AM when we were at sea crossing the Atlantic. We were told constantly by sources that the ship was going to abort the cruise and stay docked at St. Johns so the engine could be fixed with parts being flown in. Then we heard another story that were going to have the option of being flown home from there. Another story was that if they could fix the engine the next cruise set for the 20th -27th was going to be reloaded to another Costa cruise liner. This was just added stress and did not allow us to make adequate preparations for our trip outside excursions , which we always booked from outside the ship and never used the ships excursions due to lack of trust and professionalism. 26: I have videos and the passenger Gabriella in 8303, and the Ken and Eric in room 8376 also experienced many of the same problems and complaints and you can contact them directly . ken and Eric said they were going to complain to Carnival cruise lines once they got home. 27: I also have videos of the passengers who were complaining about the dirty and unclean air in their rooms air supply and many passenger got sick with coughing constantly during the entire trip including my wife. I have recorded videos from many passengers confirming this . Videos available upon request. 28: Costa still has pending per-authorization charges, from Dec 13th, 2014, that they have not released from my credit card account as of this date still pending Dec 29th 2014 at my bank. One week after they charged the final invoice for my service charges. More proof of their slipshod operation and lack of experience, and professionalism in accounting and the industry . The food was absolutely terrible, not edible many times, over salted,. Over cooked and just bad quality without exception. There are other things as well. But I am frankly burned out on logging all the things and issues that were negative . I also need to mention that while crossing the Atlantic Engine #4 caught fire in the early AM and all the power went out in the ship. This was around 5 AM. The engine was eventually fixed . The ship was running on the other engines for a few days. I had direct view of the engines path in the water since we had the Panoramic Suite on the 8th floor overlooking the entire back and right side of the ship. I brought all these issues up to the desk as they were happening and only got a line of empty chatter, and false promises most of the time. I sent a copy of my complaint here into Costa cruise line administrative office and was totally ignored. Not one word or reply. Just be aware when your booking a cruise with this ship what to look forward to. Maybe they will change things in the future since they are docked in Miami now for 2 months doing the Caribbean area. But I seriously doubt it.   Read Less
Sail Date December 2014
This was our first Costa Cruise, eighth with six different cruise companies. Embarkation was extremely efficient. From arriving at the terminal, we were on the ship and in the cabin within half an hour. First impression was excellent. The ... Read More
This was our first Costa Cruise, eighth with six different cruise companies. Embarkation was extremely efficient. From arriving at the terminal, we were on the ship and in the cabin within half an hour. First impression was excellent. The ship is very grand, nicer than the Queen Elizabeth, whilst our room an inside cabin on deck two was very high standard Unfortunately our experiences on our first exploration of the ship were not good and this marred the rest of the trip. We went to an advertised Greek Mythology quiz. We always partake in and usually enjoy such activities. There was only a few people there speaking different languages. No problem we thought. However, we could not understand the English pronunciation of the entertainment staff member. He read out the questions several times in other languages and gave multiple choice options. He read the question in English once and did not always give the multiple choice. He knew we were struggling, we even asked him to spell out the word once. He wouldn't and did not care. We had no choice but to leave after about the fifth question. We then went to the 4 D cinema. My partner wanted to watch all the movies. Our first attempt to speak with the lady organising the theatre was interrupted by a very rude lady and her family. When the family moved away the attendant gave me her attention. We were discussing costs etc, when the rude lady returned. Instead of asking the lady politely to wait, the attendant, without as much as an excuse me, stopped our conversation mid sentence, turned her back on me and resumed their previous chat, in what appeared to be their mutual first language. I do not believe their chat was about the Cinema. After a few minutes I left. Worst customer service I have ever experienced and it suggested for a second time in less than half an hour that the entertainment staff were not interested in English speaking guests. Disappointed we took no further part in any such activities during the cruise. Consequently, we do not know whether we were just unlucky or whether such behaviour is the norm. However, the cruise news included only a very few activities, far less than on any of the other cruise ships. There were, for example, no lectures, port talks, bridge/card lessons, sail aways, deck activities etc. We are used to far more even in the budget cruise lines. Nevertheless, the poor service experienced thus far was countered by the excellent service in the cabin and restaurant. Starting with the restaurant. We were allocated, without being given an option, first sitting. Previous experience of first sitting have been marred by the waiters rushing the courses to be ready for second sitting. Cunard being the worse. This did not happen here. We had the best waiters ever. I don't eat meat and sound the Italian based menu superb. Did not enjoy breakfast as much, as we used the lido. The main restaurant closed at 8.45 am. Far too early for holidaymakers. In the lido, to clarify other posts, there was no hot food and certainly no eggs whatsoever, just plenty of bread, cold meats, fruit and cakes. Toast was on offer but it was hardly toasted still white, soft and cold. Had lunch once in restaurant, lovely food but very slow service. A couple of times we ate lunch in the Lido and certainly no complaints there. For a short time each day, burgers chips, pasta etc were available and these were excellent quality. So much so, on the one day we partook we did not go to dinner. No formal afternoon tea, however, there was a self service one in Lido. Good choice of tea though sandwiches etc mediocre. All things considered, this was the best food experience we have had on a cruise, except breakfast, which was the worst. Caveated that I am a non meat eater so others may disagree. In the evening there were the theatre shows, which were a very high standard. Classical music played a large part being an Italian ship. As usual there was considerable pressure on obtaining seats. The ship has more bars than any other I have been on. All really nice but poorly attended due to the extortionate price for drinks. Cheapest beer five euro plus 15 per cent service charge on top. A can of soft drink e.g. Coke an incredible three euros plus 15 percent. A bottle of water 3 euros plus service. In the restaurants there is no free water. Also you don't have a kettle in your room. So once afternoon tea finishes every drink has to be paid for. Free tea and coffee are only available breakfast and afternoon tea. At lunch the only free drink in the lido is the water, however, it is charged for in the restaurant. Then there are the shuttle buses. 10 euros each in Malaga and 13 euros in Marseilles. Total rip off. We walked from the ship in Malaga along a lovely promenade and at a leisurely pace it took us less than an hour to get to the cathedral were the shuttle dropped off .i.e. a couple of miles In Marseilles we decided to walk again and came cross a free shuttle bus provided by the port. No mention of the free service in the cruise news, of course. Indeed no information about the ports was given out anywhere. Previously, we have received Port information and free maps. On Costa Diadem you get nothing. There was not even announcements saying the ship had docked and people could disembark for the day or signs saying which deck to get off at. Also, unlike other Companies, the added service charge to your account is mandatory. I prefer to pay my tips directly to waiters and cabin staff, as it is our belief, that an automatic service charge is unfairly distributed. So we ended up paying twice. On top of the service charge, we tipped our waiters and cabin staff directly to help them receive a living wage. However, for us the most disappointing aspect was the trips. Although cheaper than other cruise liners, you do not get the choices described in the brochure. The cycling ones tended to take place, but in all ports only one or two trips actually ran for English speakers. We only discovered this poor service when on board when our trip to Herculanium was cancelled. If you like going on the trips and are English speaking, I would strongly advise you not to book with Costa. We have never experienced anything like this on other cruises. Costa is only interested in running anything when they can make maximum profit and the expense of customer services. Prior to booking, I read approximately 40 percent of costa cruisers were English speaking. I believe on this cruise the figure was between five and ten percent, including the Dutch, who were categorised as English speaking. I live in a village were 90 percent of the people speak English as a second language and hear welsh spoken everywhere, so I don't expect the English language to have priority. However, Costa cruises are advertised in British newspapers in English, so surely British travellers should expect an equal service. Certainly in the cabins, dining rooms, shops and bars you do receive equal treatment. But unfortunately for entertainment, including trips, you don't get the same service. Perhaps, if the English speaking hostess was more active supporting customers, we would not have felt so excluded. Her initial get together was a shambles. It was in a bar at the same time as a Rock band was playing. Speaking was impossible. She left after about ten minutes, usually such events are hosted throughout. We raised a few of our concerns with her. She never got back to us. She told my partner she would arrange for us an early final disembark from the ship due to our transport arrival time. She did not do it. Twice we tried to chase it up, over a period of 48 hours to no avail. They are only interested in their schedule not their customer's. So instead of being able to go out and enjoy a drink on our last night we had to hang around in the cabin till 9.15 pm to find out the time they wanted us to disembark and whether we needed to try and change it. This was an Appalling level of Customer Service. So despite having the nicest ship, cabins, bars, waiters and the best food, out of the six cruise companies we have now used, it is the only one we would never use again. Our table companions at dinner all agreed that despite the ship being lovely, it was the worst cruise they had ever been on. Costa's sole aim is to extract as much on board spend as possible. It is run efficiently at the expense of the personal service usually experienced on cruises. With the exception of the theatre, the entertainment is very poor, and what is available is not in English. The trips is our biggest gripe though, you are misled about what is available. Will not cruise with Costa again   Read Less
Sail Date December 2014
First-time cruiser… Firstly – some positives. Embarkation at Barcelona was extremely efficient. Ship was lovely. Inside single cabin on deck nine was very high standard. Excellent service in the cabin and restaurant. Theatre ... Read More
First-time cruiser… Firstly – some positives. Embarkation at Barcelona was extremely efficient. Ship was lovely. Inside single cabin on deck nine was very high standard. Excellent service in the cabin and restaurant. Theatre shows every night, although for me I didn’t think a high standard (I go to the theatre at home a lot!). The cruise news included only a very few activities. No lectures. No information on the ports visited or what to see there. No information on what to be aware of, or wary of, in the ports / cities visited. No maps. No sail away entertainment or activities. No astronomy talks etc. No afternoon tea. No midnight snacks. No … oh the list was endless! Taking a ticket and waiting an hour to chat to someone at the customer services desk was a waste of time – they didn’t have any information regarding the ports, or buses, other than selling you needless and hugely expensive shuttle bus tickets! No free water with meals? Really?! Thank goodness I took out an all-inclusive drinks package! I am not a big alcohol drinker, but for the cost of the water alone, and coffee after meals, it almost paid for itself! Add in a glass of wine with dinner, and maybe a cocktail to wave goodbye to the ports, and you are ‘up’! The trips were also disappointing. I have done many trips on escorted coach holidays, and they are vastly superior and thus I was very disappointed with the Costa offerings. Would I cruise again? Yes Would I cruise Costa again? No   Read Less
Sail Date December 2014
Costa may be part of Carnival Lines now but they are miles away on being even close to the Carnival or Princess Lines. The only positive on the 18 days was the serving staff both in the restaurant and bars. The worst part was having 18 ... Read More
Costa may be part of Carnival Lines now but they are miles away on being even close to the Carnival or Princess Lines. The only positive on the 18 days was the serving staff both in the restaurant and bars. The worst part was having 18 days of the most horrific food I have ever encountered on a ship or even for that matter on land. The menu choice was poor. The translation from what they thought they were serving in Italian into English was wrong, wrong, wrong. The food was prepared in a manner that it didn't matter what you ordered it all tasted like a wet paper bag. No flavour whatsoever,. I truly believe there are no adult octopus in the sea. The ship served all the baby ones during my cruise. Another favourite almost daily in some form or another was pumpkin. I think they secretly had a pumpkin patch on board. As there was not other option at dinner you had no choice but to eat in the dining room. On the last night on board I was presented with 2 steaks both horrific and sent them back. One was cooked like shoe leather the other although cooked med-rare as requested tasted like a mouthful of water and no resemblance to beef whatsoever. They close the buffet at 6:00 (unlike other cruise lines which always offer that option). Your only recourse was a pizza and beer at a charge of $5 Euro after 6 p.m. Lunch was also a mess in the buffet. Rude people jumping the line and butting in. Spread out over almost 1/2 of deck 9 and once again the food was terrible and cold. You would try and walk around to all the stations to see what was offered and by the time you finished you would forget or could not find what you had decided on. Lessons are learned in life and one I just learned is that this was definitely my first and last cruise on Costa Lines. Read Less
Sail Date November 2014
My wife and I sailed on the Costa NeoRiviera on November From Savona to Dubai. We flew from NY to Istambul and spent three glorious days before heading to Genoa to embark on our cruise. We arrived in Genoa went to the Best Western City ... Read More
My wife and I sailed on the Costa NeoRiviera on November From Savona to Dubai. We flew from NY to Istambul and spent three glorious days before heading to Genoa to embark on our cruise. We arrived in Genoa went to the Best Western City Hotel checked in an took a taxi to Portofino for the afetrnnon.. Next day took a taxi to Savona for $120.00 Euros. Savona cruise terminal is about half hour from Genoa and check in was very quick. NeoRiviera is a new concept from Costa, longer stays on ports, better food, more intimate and oprn seating. This was our first Costa's cruise after more than 80 cruises taken on Celebrity, RCCL, Carnival, Princess, NCL, Cunard, Holland and Renaissance. Since this was a repositioning cruise the concept was not applicable, only the food was much better than other Costa cruise according to other Costa's passenger we asked. Food on the MDR is eatable but not much selection, food on the buffet is good but also limited, the pizza is bad. Costa will nickle and dime on everything, pizza is free from noon to 3 pm and small fee there after. Coffee and water is only available during dining hours, water and coffee in MDR is not free. Room service very limited and small fee is charge, in cabin breakfast is also very limited and also small fee is apply. We usually have breakfast in our cabin but only had it twice on this cruise. The itinerary was the best part of this cruise, we stopped in Rome we took Rome on your own since we been to Rome before, visited Reggio Calabria took a cruise tour and enjoyed it very much. Heraklion was a short stop, took an independent tour and visited Knossos Palace and had lunch in the city. Cruise line had to cancel visit to Haifa Israel due to security concerns, everybody was very dissapointed, stop in Port Said to visit Cairo was also cancelled for same reason, but we stopped Eillat, Israel and took a cruiseship tour to Masada and the Dead Sea. Luxor was a long ride from Port but we liked it. One of the highlights was Petra in Jordan, was everything we expected and more, amazing to see it in person, awesome. We stopped in three Oman' s ports and not much to see. Abu Dhabi was added to compensate for cancelled ports and we took and independent tour, visited the city and went to the Sheikh Zayed Grand mosque, very beautiful and interesting. Finally we got to Dubai, what a great city we arranged with Great Adventure Tours to pick us up for a city tour, a Desert Safari tour and we loved it. Dubai is a most city to visit, we stayed three extra days and had the time of our lives.. Costa's NeoRiviera had some good things but failed on many others, the shore excurtions desk was baddly run, we found out our excursion was cancelled night before and no one cared to let us know. Entertainment was mediocre at best and cruise director had to apoligized due to a noshow from a local act, the theater was packed with passengers. We know Costa is an Italian cruise line and is a little different than other cruise lines, we did not like it and we are more than sure if we have a choice we will not cruise with them again. The ship looks good and is very well kept, nice and clean. Cabin are on the small side.   Read Less
Sail Date November 2014
Don't take it! We did it on her first week and we regret the money we spent. Yes, Diadema si new and big but don't expect services as on the other ships or cruise companies unless you are OK with spending thousands of dollars ... Read More
Don't take it! We did it on her first week and we regret the money we spent. Yes, Diadema si new and big but don't expect services as on the other ships or cruise companies unless you are OK with spending thousands of dollars more for the paid services on board. Diadema is made that way is driving you to the paid services. For example, in the regular restaurant during diner, the food is coming very late, cold and most of the time with no taste. Also there is no buffet dinner on the entire ship. You have to go to the restaurant every night and if you don't like the cold and no taste food, your only choise not to go to bed empty stomach is to pay 25 euro per person plus drinks and eat at the paid restaurants and ONLY if you are lucky enough to get a table. We were NOT! People are litterally fighting for a cup of free coffe during lunch and some sweets and fruits! There are too many passangers and not so much help and stuff. The helpers are walking like ghosts on Diadema - they are too exhausted and they also look freightened by the supervisors who are yelling of them in front of the cruisers if something is not OK. If you are calling trhe Customer Service from your cabin or from any phone on the ship, you need to be very patient. You will hear music for 20-30 minutes until someone is picking up and than again 2-3 hours until someone appears at your door. Back to food, forget about eggs at breakfast. They don't serve eggs, ommlets or anything with eggs. The lines for breakfast and lunch at the buffet are the longest I ever seen on a cruise. Same with the lines made on each stopping port at embarkation. I am sorry to say all of this because we are Costa fans. We hope some of the problems will be repaired in time. There is one good thing about Diadema thou: the entertainment! Excelent singers and performers, great dancers, live bands, DJ's, excelent drinking bars, excelent entertainment team. Thumbs up for them because they saved our vacation. Read Less
Sail Date November 2014
We cruised on the ‘Around Iberia’ itinerary at short notice and bagged a fantastic last minute deal. Having said that, the overall experience was poor and we would not recommend Costa to anyone interested in a cruise holiday. We ... Read More
We cruised on the ‘Around Iberia’ itinerary at short notice and bagged a fantastic last minute deal. Having said that, the overall experience was poor and we would not recommend Costa to anyone interested in a cruise holiday. We joined the ship at Dover, the day after it sailed from Amsterdam, and, as per previous experience at the Dover port, check in was a complete dream, with no queues, friendly port staff and easy access via the high speed rail link from London. The passenger contingent based on our non-scientific analysis during the 8 days on board was (in descending order) Italian, French, Dutch, German, Rest of the World, including English speakers from various parts of the globe. If I have to summarise the negative points of the cruise into a simple statement, it is: Incredibly bad management. The Italian management in particular swagger around the ship with an arrogance that belies the poor levels of service, staff and crew motivation and customer experience on offer. By way of example, we dined in the paid-for pizza restaurant one evening. A group of about a dozen Costa staff arrived to eat, then complained about the pizza and the service aloud, leading to the Food and Beverage director summoning the chef to the table to be chastised in front of everyone, with additional guidance provided on how to prepare a pizza properly. It was mortifying and all the passengers present watched aghast. We regularly had a particular member of staff using the upper sun lounge deck as a venue to make loud telephone calls back home of an afternoon. Queueing for anything on board is a nightmare. I know we have special ‘queueing IQ’ in the UK, but the mismanagement of passengers waiting their turn for anything was an embarrassment. A request for a towel to use by the poolside on debarkation day – we had to vacate our stateroom by 9:30 but wouldn't disembark until 16:00 on a gloriously sunny day – was simply met with “That is not possible”. The receptionist explained, as we had already understood and complied with, that towels are assigned to staterooms and that once you've vacated your stateroom and left your towel there, you’re without one. It beggars belief that Costa have yet to adopt the ‘sign out, sign in’ towel process of other large lines. The NeoRomantica is a beautiful ship, the cabins are modern with excellent storage, and the bar, restaurant and stateroom staff are all wonderful. We loved all of the interesting and varied ports of call on our itinerary. The food offering is mixed – it was nice to have daily pasta choices, the soups were uniformly excellent, but mains were variable. I don’t mean for this review to sound like a giant moan, but rather as an honest appraisal of our experience on board. Caveat Emptor! Read Less
Sail Date September 2014
This was a cruise I especially looked forward to , going North along the Norwegian coast had been on my to do list for a long time . The Costa Neoromantica is relatively small compared to the ships we have sailed on previously , and it was ... Read More
This was a cruise I especially looked forward to , going North along the Norwegian coast had been on my to do list for a long time . The Costa Neoromantica is relatively small compared to the ships we have sailed on previously , and it was our first Costa experience . We embarked in Amsterdam after a transatlantic flight , and we ended up being the first to arrive at the terminal . This gave me high hopes we would also be among the first to board the ship . We ended up being among the last , which reflects how poorly organized the process was . This was also the first time we had to stand in line again inside the ship to get our credit card hooked up to our Costa card . As expected everyone was sent to the buffet restaurant to have lunch , by the time we got some food it was almost 3 o'clock . Our cabin was just a standard balcony cabin , but it was surprisingly spacious , and the storage was the best I ever experienced on a cruise ship . I pounced on the coffee maker on the desk , because to my dismay there was no drink station at the restaurant . You actually have to pay for every cup of coffee or tea except at breakfast . Really , Costa ??? I mean , you get used to being charged for lots of things on cruise ships , but on all other ships we could get at least coffee , tea , and water at beverage stations in the buffet restaurant . Surprise , surprise , every coffee pod for the machine in the cabin was added to your bar tab . Being the tech nerd that I am , I purchased 3 hours of internet time to do some emailing etc , and I kept track by writing down my log-in times . They cut me off after half the time telling me my time was up . The arguing with guest services didn't do anything . They insisted they were right . I sprang for one more hour later into the cruise , got cut off after half the time . I had enough after that and decided to do without . The food in the buffet restaurant was not bad , selection was good , the ice cream was fabulous . However , the food they served at dinner in the main dining room was mediocre at best and heavily fish based . A couple of times I had to return my food because it was simply inedible . Never happened to us before on any ship we were on , and we have been on lots . The one really good thing was the itinerary , we got to see some marvellous sights and magnificent landscapes . If you decide to go for it , bring a good supply of Gravol , we ran into some really rough seas . No More Costa for me after this experience . Read Less
Sail Date July 2014
Background information, family of 4 with children from 1993, and 1998 (This year 20 and 16, first time travelled when they were 13 and 17) All Cruises in Mediterranian first one Venice, Split, Athens, Turkey, Dubrovnik - Venice and two ... Read More
Background information, family of 4 with children from 1993, and 1998 (This year 20 and 16, first time travelled when they were 13 and 17) All Cruises in Mediterranian first one Venice, Split, Athens, Turkey, Dubrovnik - Venice and two days at see, second time Venice, 4 greek places, Venice and two days at see. Third time with Costa Savona, Rome, Naples, Sea, Palma De Mallorca, Barcelona, Marseille and Savona. We drove all three times, the first two trips was inclusive a week on a campsite in a mobile home. WONDERFUL DEAL that unfortunately do not exist anymore. Ship information.. can be found on Costas home page. Not so many activities that we used except the shows, and they were poor compared to NCL. Service in the restaurant was good. The two waiters were smiling and happy, and I am sure if they could have, and were allowed to, I could have gotten my coffee after dinner. Port and shore excutions - seemed equal to other cruiselines, when I look around. Travel to embarkation, we drive from Denmark, and we had a week this time in Nice first, so this was not bought from Costa. Cabin was OK, but the housekeeper, wasn't that excellent. He was not bad, but he was not good. I think perhaps, he just didn't know better. Dining - The food was OK, but it was not splendid. Childrens Club - we did not use. Entertainment, the shows were poor compared to NCL, but OK, not brilliant, or overwelming, just a little below average. Disembarkation. Was a surpricing experience, we couldn't choose ourselves, when to disembark, FORTUNATELY we were given an early disembarkation time (9 AM), which is good, as the drive to home is long. So we were in the car 9:45 packed and ready, and arrived in DK at 4:30 the next morning. It was OK. Summary: (conclusion is, I will not choose Costa again, I don't dare, Prefer to be sure to have a perfect vacation) Good things with Costa compared to NCL: - fast embarkation in Savona, Both with luggage and personal. We had checked in from home, so it took just a few minutes, once we were called in. - My husband says the shower was bigger. I think it is because at Costa it was a curtain, on Norweigian it is a glass door. So with his shoulders he had some place problems. - Advantage to be able to embark and disembark in many ports. I think (but I don't know) if this is the reason for the fast embarkation. Some might dislike it because the drill excercise then had to be performed more often, which meant that the drilling bell rang the signal several days, instead of only one. - A fixed table, in the restaurant, with the same two waiters all week. Both friendly, smiling and open. - There seemed to be more sun beds (or we are better at understanding the system now). Good things on NCL compared to Costa: - Plenty of clean 'public toilets' all over the ship. None were ever dirty, or broken. - Welcome/Goodbuy by the director and the captain (small thing, but it made it personal) - Can't remember it it was once or twice a day, but a bucket of ice + water in the cabin. - Water, juice, icecubes, tea and coffee available all day all decks any time. - Buffets and several others open all day (meaning if you were late, it wasn't a problem, or if you went ashore, there would still be food for you. - In the all inclusive restaurants : One side in the menu is the same every day. One of the meals was a steak (every day). The other side of the menu changed depending on the port destination. - You could order food from buffet, if you had a picky child, that wanted just that. - Water all the time also during dinner,. - Free movies in all languages during the day/night. - Shows SO much higher quality - Presentation in English, French, Spanish, German and Italian. Fast -but presented. - many good lounges - Free popcorn (important for the children) - Free Softice (though we in the family have a rule only to eat one ice or one cake a day) - In the Fitness club it was possible to use the big room for personal excercises when unused. - So much better Fitness facilities. - Strict rules around smoking and the personal was not afraid to make smokers aware of it. - Rules in the pool were not to be negociated! (no babies without diper pants, and no children under 16 in the adult pool) - Many restaurants to pay extra for (not that we do, but we would have if it was possible at Costa) - Food so much better prepared. - Much more vegetables and fruit available - Hygiene much higher - Sprayed hands going in or out on the ship. - When going ashore and coming back there was always a 'tent' with cold water, cold washing cloths, and white dressed waiters serving the cloths. So after a hot day in e.g. Santorini - while waiting to come on board (e.g. on the tender boat) one could drink water, and fresh the face, and hands. - Small thing, but So appreciated. - Possible to order coffee in the restaurant...! (For me a BIG minus on Costa that I couldn't) - Possible to have a bottle of wine, and not drink it all, and have it brought from restaurant to buffet or vice versa (not a problem on NCL) - Getting of the ship was easy, there were ALWAYS personal directing people to the right level, and the right side and end, and the signs were ALWAYS correct.! - Clean bathroom in the cabin.... - The menu on the all inclusive restaurants was known and visible on the day, so one could decide to eat in the buffet, if it wasn't what one wanted, or at an 'extra payment restaurant'. General comments: The biggest problem with Costa was, that despite the fact it was all inclusive. Water was not available all day- only during breakfast, and lunch. That is not all inclusive I think. Personally I will not pick Costa again, unless some things change. We picked it because on a ranking list(which I can't find right now) Costa was higher up than NCL, so it should - on paper - be better. Unfortunately I don't think so, and I do believe the director on Costa Serena did a poor job. Shows were presented in the loud speakers. She wasn't very visible. (Compared to the director on NCL He is a chapter for himself we think) Bad things compared to NCL: In General we experienced smiling and happy personal, Read Less
Sail Date July 2014
We are veteran cruisers but this was our first time to sail on Costa. Costa took the fun out of shipboard life. On our cruise of the Norwegian fiords we were charged three Euros for every one liter of water in the dining room. Free iced ... Read More
We are veteran cruisers but this was our first time to sail on Costa. Costa took the fun out of shipboard life. On our cruise of the Norwegian fiords we were charged three Euros for every one liter of water in the dining room. Free iced tea was not an option either. Though water was free in the buffet for breakfast and lunch, there was no buffet at dinner time. Instead Costa offered salad,pizza, and dessert for four Euros in the buffet area if one chose not to go to the dining room in the evening. There was a charge in the buffet in the evening for water, tea, etc. We soon realized that even though we drink wine, water is necessary for our health and so we purchased plenty of it but we did not like being charged for it. The only cookies on board, according to what I was told by the maitre de, were sugar cookies at tea time. With no buffet, there was no option to go and get an evening dessert in the buffet except for one night's very late evening party. The ship's photography department printed the best photos from the customer's onboard sitting in a giant size of about 12 X 15 inches. When we wanted the best photo in a series of photos, they said to print it in a smaller size we must pay for two photos "to recompense" them. The 8 x 10s were 19 Euros and the 12 X 15s were 29 Euros. They were definitely not customer friendly and we responded by not buying any. Our cabin attendant was very pleasant and did her job well. She was the bright spot for us in the Costa cruise personnel. Each time we walked through the casino during the hours it was open we noticed it had no more than about ten percent of the tables or machines occupied. Since cruise ships usually make a big percentage of their profits through their casinos, we had to wonder if Costa is trying to make up for lack of casino activity with charging for water and photographs, a poor strategy at best in my opinion. We do not foresee ever sailing Costa again. Read Less
Sail Date July 2014
We had a 14 days cruise on Luminose last month(actually in Baltic Sea and Norway) and I would like to share with you some my experience.. There were some new changes started on our trip: no buffet for dinner only restaurant, no free water ... Read More
We had a 14 days cruise on Luminose last month(actually in Baltic Sea and Norway) and I would like to share with you some my experience.. There were some new changes started on our trip: no buffet for dinner only restaurant, no free water on dinner table and no cold and hot and ice water after 5 pm (water stations were closed). Menu was almost same everyday and cooking was terrible. In my mind the food in lunch buffet is better than dinner restaurant. If you were hungry after dinner you had to pay for pizza and only pizza was offered. The on ship drink was very expensive, 50 euro for a bottle red wine. The excursions were expensive too. Have you heard " cheap ticket but expense on board". There was no live band for entertainment and some shows were repeated within a week. The service was quite different from American cruise company. They are two different classes. The first language is Italian and this cruise was tailored for European market, you pay euro not dollar. That is 30% more. Be aware.. Read Less
Sail Date July 2014
My family and I have been on over 20 cruises and consider ourselves experienced cruise veterans. This was the first and last time we will cruise with Costa. First of all, the first and primary language spoken by the staff and cruise ... Read More
My family and I have been on over 20 cruises and consider ourselves experienced cruise veterans. This was the first and last time we will cruise with Costa. First of all, the first and primary language spoken by the staff and cruise director is Italian. This made us feel left out of many activities, even though there weren't many to begin with. The casino was empty most of the time with only two blackjack tables. The shows were very amateurish and the only event they had every night was a DJ in the back of the ship that played until people stopped dancing. The food was a disappointment. For an Italian owned cruise line, there was no caesars salad, tiramisu for dessert or any steak, shrimp or lobster served. The pasta was mostly spaghetti and the salad was the same mixed salad every night. There were no peppermills and the parmesan cheese sprinkled over the pasta was powdered. The dinner portions were very small, which made you hungry later in the evening. Unfortunately, after 10:00pm you could only get pizza. The ice cream and water/ice machines by the pool closed at 3:30pm every day, which had people going into the buffet restaurant to find water to drink. There was no iced tea available throughout the cruise and after dinner you could not get coffee in the dining room, you had to go to one of the bars throughout the ship, which was an additional charge. Speaking of additional charge, room service cost 5 Euros and at dinner if you wanted water, you would have to buy a bottle and serve yourself. I complained about this to Guest Services and they told me they had recently implemented a new policy where American bookings were exempt from having to pay for water. Unfortunately, our waiter never mentioned this. The staff was not friendly at all, always looking away when you walked by them and never offering a good morning, good evening or any welcoming gestures. Some of the crew members also made my 15 and 18 year old daughters feel uncomfortable with the way they looked at them and even invited them to their cabin for a so-called "crew party". It all starts from the top because even the captain walked right by me and did not say hello. As for the ports, the average time we spent was about 4-5 hours which left little time to enjoy. It seems to me they preferred to have the passengers spending their money on the ship instead of in the ports. The lines to get back on the ship at most ports had a wait time of about one hour. Going forward I will stick to American cruise lines where I know they will provide the type of service that I have been accustomed to. Read Less
Sail Date July 2014
First, this was probably my 15th cruise, and my 4th in Europe. Btw my cruise was actually the northern capitals cruise, but this site didn't have that option to choose. I'm not even sure where to start. 1. The food was horrible, ... Read More
First, this was probably my 15th cruise, and my 4th in Europe. Btw my cruise was actually the northern capitals cruise, but this site didn't have that option to choose. I'm not even sure where to start. 1. The food was horrible, really really horrible. the buffet service wasn't open at convenient times, usually over crowded, and the food stations wouldn't all be open, so there was always a search for where the food was. I've never seen this before on a cruise, but the tea/coffee/water machines were often closed. There was a big push to buy bottled water so this may be the reason. 2. the bottled water situation, the first night in the dining room we were told NO beverages were served complimentary, not iced tea, not coffee, not water, hear that, no water. They try to get people to buy the bottled water package. After the waiter told me that tea/coffee wasn't included it ended up it was, but they push the drink packages. 3. The drink packages. First day we were offered the all inclusive drink package 299 euro ($320), it covers all drinks, speciality coffees, etc. The thing is i'm not a big drinker and i'm on medication which limits my alcohol, which would be fine, but they wouldn't let my travel companions buy the package unless i did too. I had my medication with me clearly stating not to use alcohol, but it didn't matter, even if someone didn't drink for religious reasons, didn't matter, all had to buy or none. 4. Limited food options. I'm a vegetarian, the limited vegetarian options in the dining room were horrible, small, tasteless, and i found a shrimp in the vegetarian soup one night. The staff could have cared less. 5. In general the staff seemed really unhappy, i think the cruise line's policies force them to be less than helpful so they're pretty miserable. My cabin was set up with the beds configured as one, i was traveling with a friend and we asked the cabin steward to separate the beds. At first he told us that wasn't possible, really? it wasn't until i told him I've been on many cruises and I know the beds separate that he went ahead and did it for us. 6. Last but not least, the wifi incident. two days before the cruise ended i bought one hour of wifi time (23 Euro). With this i could log on and off freely using a total of 60 minutes. I logged in for 10 minutes, it worked fine and logged out (btw I'm a web developer with a master's in computer science). Later when i logged in again i couldn't get to any site but the costa site, any url i used looped me back to costa. I reported the problem to the customer service desk. They said they opened a ticket for me (whatever that means) and someone would get back to me. Next day no one did, i went back, was told to wait a little while longer....12 hours before the cruise ended i went back to the desk. They spoke to me like i was an idiot, explaining the internet was slow, i told them the issue was the speed or bandwidth, but i couldn't surf anywhere. They offered me 30 additional minutes, which was useless if i can't surf! They didn't care to understand and kept saying their system didn't allow for refunds. That's the worst BS I've ever heard. I stopped the charge thru my credit card. I wouldn't take Costa again if they paid me. Read Less
Sail Date June 2014
We had the misfortune to sail on the Costa Riviera one Christmas several years ago and we said "never again", this time I mean never again. Not wholly the fault of Costa who now do not produce an English brochure. We were sold ... Read More
We had the misfortune to sail on the Costa Riviera one Christmas several years ago and we said "never again", this time I mean never again. Not wholly the fault of Costa who now do not produce an English brochure. We were sold this on a coach tour/cruise idea which sounded excellent. 3400, Italians including 500+ children on a ship of this size does not make for a good holiday for 40 English speaking passengers. We booked a high deck cabin with an extra large balcony at the back of the ship. No sun-beds available.Cabin not cleaned, balcony not cleaned, bathroom toiletries had to be requested. Bathroom shower was cleaned spasmodically. 2nd sitting for dinner because after 24 plus cruises this is the norm for us, normally 8-8.30pm, on here it was 9.30-10.00pm. Main course arrived on two occasions after 11.00 pm. Very young children still up with one pleading for his bed?. The dish cleaning area was immediately behind our table, what a racket. Pasta dishes served with no sauce, cold and tasteless. The menu was the smallest I have seen on a cruise ship in 40 years. 3 choices, Pasta, pasta,pasta. My husband is not a cheese eater, he lost weight. The self-service dining was awash with children allowed to help themselves, not a pretty sight. Not enough staff was a huge problem, even they were critical of the food and service. Add to this the smallest of docking times to see places like Dubrovnik was beyond a joke. The all inclusive drinks package became coloured water by day 6. Sending drinks back became the norm. Like I said....never again Read Less
Sail Date June 2014
Reading previous reviews confirms that our terrible experience was not an isolated occur acne. Firstly, the English speaking hostess was totally useless and did not care about the passengers, just about promoting tours and what she thought ... Read More
Reading previous reviews confirms that our terrible experience was not an isolated occur acne. Firstly, the English speaking hostess was totally useless and did not care about the passengers, just about promoting tours and what she thought was her wonderful self. We boarded from Malta, knowing that it is one of the most beautiful harbours in the med. She chose the exact time of our leaving the port to have us in the muster stations doing a safety drill. When we suggested that next time she ought to organise it a little later so passengers could enjoy the harbour experience, she blamed legalities, which state these drills should be made within half an hour of leaving port, exactly Natalie, not whilst leaving port! Reception staff were always very abrupt and annoyed that you dared to bother them.i agree with previous reviews, food was not appetising, fish previously frozen and bland and fruit tasteless. Ship to overcrowded, staff too pushy to sell you tours and next cruise. I went for a message & reflexology session and came out more stressed having to repeatedly decline from buying products forced onto me by therapist. They even have therapists near the bar in the evening, accosting you and not letting you move on until you listen to beauty treatments they have on offer. Loud speakers going on in the corridors incessantly announcing excusions. If they put as much effort into ensuring that passengers were having a good time, it would have been a great cruise for all. The lift situation is ridiculous. My mother is unable to walk up stairs and when we had to go anywhere an extra 15 minutes had to be added on most occasions. The gym was overcrowded, never any clean towels in changing room, only 2 showers so a long wait or just give up and go to cabin. Pools overcrowded and noisy, never managed to get in. They have a wellness spa which looked more relaxed but all extortionately priced.   Read Less
Sail Date May 2014
The ship is very clean, but nothing special decco wise, excellent staff, good stops in the main, artists in the lounges good, shows mixed but not bad. that ends the good points. Bad points are - no port info, at Livorno, no info regarding ... Read More
The ship is very clean, but nothing special decco wise, excellent staff, good stops in the main, artists in the lounges good, shows mixed but not bad. that ends the good points. Bad points are - no port info, at Livorno, no info regarding shuttle to the centre, on disembarking we found there was no shuttle, when enquiring on the dock we were met with a shrug. FOOD this is our worst experience in 19 cruises, indeed poorer than school dinners 50 years ago, evening meal in the dinning room consisted of 4 starters - 1 salad either 2 soups and 1 appetizer or 1 soup and 2 appetizers, 2 pasta's, main courses 1 meat, 1 fish and 1 veg dish, cheese and a choice of sweets, including ice cream which is the only time and place ice cream is available, all other cruises we have been on have also included a selection of dishes available every day !, on day 3 the fish course was sea bream which had the head and tail on, and not filleted which i didn't fancy so i asked if anything else was available, and was told beef, which wasn't recommended, thin and tough, or chicken, i picked chicken which was thin and tough, it was what is served at the hot dog station, came with french fries, no garnish, no tomatoe, no veg of any sort. Next night was Captains night, dress elegant. Evening meal 2 soups 1 of which was meat balls, 1 appetizer, Morrocan meat balls, meat course consisted of a dessert spoon of mashed potatoes 2 pork meat balls and tomatoe jus. Next evening mains consisted of i salmon which i'd had at lunch or lamb on white rice, the lamb was 6 small pieces on top of a mound of white rice, no jus, 1 st piece o k, 2 piece i took out of my mouth just gristle, 3 rd piece i managed to cut the gristle off, 4 th piece unable to cut, 5 th piece o k, 6 piece managed to cute the fat off.After this we decided to eat in the self service, something we had never done in previous cruises, Eat there a couple of times, and then found a menu started to appear outside the dinning room. One evening had rabbit on the menu, decided to try the dining room, expecting saddle of rabbit, or dear i small piece of potatoe, 3 rabbit bones, 1 st bone found approx 1 tea spoon of meat, 2 nd bone some vertebra with skin, no meat, 3 rd bone salvaged about a dessert spoon of meat, i can not ever remember a worst meal. We had a A I package, didn't really have any info what was on it, but on 2 nd night in the theatre i asked for a Gin and tonic ( Bombay ), which i was given, after the show we went into one of the lounges asked for the same, and was told it wasn't available on the all inclusive, i said but iv'e just had it, she said your card will not except it, check your card !, when your receipt arrives you can not see the price, just a place for your signature, your card is returned to you with you copy folded around the card with the price out of site, on checking i found i had been charged 9.8 euro's for the Bombay Gin & tonic. It was suggested i go to reception, which i did they said nothing they could do go to the theatre, i replied will there be anyone their - yes, no one at the theatre, but along comes the cruise director with another guy, explained the position, and was told he was the cruise director and didn't deal with bar issues but the bill was correct, accompanied by his finger waging in my face, i waged my finger back, and was told don't wag your finger at me !, i am the cruise director, at this the other guy asked him to step away while he called the bar manager , bar manager arrived, called the waiter, who said i asked for Bombay Gin ,which i had but i thought i should have been told it was not on the package, i was quite happy to pay the difference, but not the full wack, the whole time this cruise director trying to have his say, whilst waving his arms about, i just had to tell him to keep 2 yards away. Will i go back with Costa NO, Neo ships or any other Costa ships. By the way it is nothing to do with Italian Cruise lines, we already booked our 4th cruise with MSC, sailing in August 2014. hoppy5   Read Less
Sail Date April 2014
Our first time experience of cruising was not the best. Very disappointed - in summary: # playing pop music throughout the whole ship at 10am- even in the cabins! So if you've decided to sleep in or have a hangover and want peace ... Read More
Our first time experience of cruising was not the best. Very disappointed - in summary: # playing pop music throughout the whole ship at 10am- even in the cabins! So if you've decided to sleep in or have a hangover and want peace and quiet, or even just having got your baby to sleep, you can't because you regaled, at significant volume by Eric Clapton and co! Why not just the public areas if you have to? # endless ship announcements. Our 2pm siesta one afternoon, constantly interrupted by ship announcements over two hours culminating in 'BINGO BINGO' with all the joining details shouted in FOUR languages at which point I gave up and went for a coffee # ONE English speaking tv channel out of thirty five! # There's a reason the upfront cost seems very reasonable - everything else 'additional' is a rip off, e.g. Euro 20/ hour for the internet. The ship is aptly named, extras 'Cost a fortune' The spa was unusable due to extortionate pricing # I only made one successful attempt at ordering room service, against countless attempts diverted to an ansaphone. Not once did I get to customer services from the room. When I complained, I was told 'we only have one phone'. That was it! Not interested. #if you're into decor designed by a crack addict whilst concurrently experimenting with glue sniffing and heroin, this is the ship for you! It's so bad it's almost, almost I say, quirkily good - but not quite. Migraine sufferers are advised to avoid. It's now tired and very, very dated. # no tea/coffee making facilities in the room, which is EXTREMELY annoying when you wake/ get back to your room and fancy a cuppa. You can't even use room service (see above) because no one picks up the phone. # your allocated seat in the main restaurant is yours for the duration. There is no rotation, you're with the same people every night in the same restaurant - unless you take the daytime cafeteria buffet option. Maybe that's normal for a cruise, but we found if irritating. # the rose wine served with our lunch would strip paint off of cars. It was beyond 'cheap'. # evening show. Watching a juggler spinning plates and throwing bummer angus around, is something I was watching 40 years ago. A skilful guy definitely, but strictly very, very ho-hum entertainment. Finishing on some good things: We purchased the drinks package and list of cocktails included was very good Asian bar staff by enlarge were very friendly. Our room 'concierge' was exceptionally friendly despite appearing to be on duty 24/7 Room (with balcony) was comfortable and the AC was good Ship was clean Gym was reasonable Overall, we can see the potential of cruising, despite Costa's efforts, and will try again in about 10 years in a more up market company. In the end, you pay for what you get.   Read Less
Sail Date March 2014
We have cruised many times before with various companies,including once Costa.We said we would never cruise with Costa again but we were attracted by the intinery so decided to give it another try.What a mistake!! So never again!!!! First ... Read More
We have cruised many times before with various companies,including once Costa.We said we would never cruise with Costa again but we were attracted by the intinery so decided to give it another try.What a mistake!! So never again!!!! First impressions were of a beautiful ship which it was to a certain extent,unfortunately some areas were badly planned. The seating in the theatre downstairs was all on one level instead of tiered so unless you were in the first few rows you couldn`t see the stage,upstairs in the balcony the hand rails were positioned so they obstructed the view of the stage. In the buffet the serveries were well positioned but the seating meant that at busy times the it was difficult to pass between the tables.Also once seated it was difficult to get out without disturbing other diners. The choice of food was unimaginate and monotonous in the buffet and tasted even worse than it looked. The evening meal in the dining room was no better-the choice was poor and the quality was not good.Our service was very slow and the food often cold.We complained to the matre`d and for a couple of days the service improved but soon it was back to how it had been.Some of the meals ordered from the menu were unrecognisable when presented at the table! The organisation was chaotic and as a result there were many angry confrontations. On the plus side the ship was kept very clean and our cabin was kept immaculate by our girl.  We had an inside cabin which was perfectly adequate.There was plenty of cupboard and drawer space for the two of us and the toilet and shower room was fine.The large bed was very comfortable,in fact it was probably the best thing about the ship. Read Less
Sail Date March 2014
Just sailed on the Fascinosa from Brazil to Venice. The ship was very impressive and spotlessly clean due to all the staff working so hard and being so caring also very polite. Special thanks to our cabin lad CARL who was so considerate ... Read More
Just sailed on the Fascinosa from Brazil to Venice. The ship was very impressive and spotlessly clean due to all the staff working so hard and being so caring also very polite. Special thanks to our cabin lad CARL who was so considerate and helpful towards my Wife whilst ill in bed for three days. Now the faults! $22 per day service charge for what, most services were help your self. Cost of drinks+15% appalling when we know your buying power, if you charged less you would sell twice as much. A rip off. And the food do the Chefs need to be more qualified, or is it the ingredients they have to use it was appalling the same things nearly everyday. With four self help counters open and only one poor Guy with a small frying pan to make Omelettes and fry eggs at breakfast. Most meats were tough and not cooked or served correctly and so greasy. Pizzas every day from noon until midnight only two choices which consisted of oily dough and very little topping, and that's an Italian dish. The dining room service at dinner was so slow not the fault of the Waitress, she just had to much to do, serve water/wine take our order, fetch from kitchen and present to table and by this time it was getting cold. Very disappointing cruise apart from the lovely people we had the pleasure of meeting. Costa never again! And will certainly not recommend. Read Less
Sail Date March 2014
First whats good - The price! This was the cheapest cruise we've been on - The nightlife - Compared to many other cruises the nightlife was great on Costa - Embarkation in Barcelona was very smooth but I expect this was because the ... Read More
First whats good - The price! This was the cheapest cruise we've been on - The nightlife - Compared to many other cruises the nightlife was great on Costa - Embarkation in Barcelona was very smooth but I expect this was because the cruise took on most of it's passengers in Marseille and Savona -The drinks package was very reasonable What's bad - The lack of choice , There's very little choice for eating on costa, - The queues- Particularly in the buffet for breakfast or lunch on sea days, On our sea day the queue for the buffet was 40 minutes long. At this particular time (Between 11 and 12) this was the only food available. I would not like to be on this ship with kid's who may end up crying for food. The queue was inexcusable the buffet is huge but 90% of it was closed. It wouldn't take many staff to open more of it - Some of the staff- Some of the bar waiters would walk past your table full of empty drinks 10 times, Or ignore you if you called them discreetly. Maybe they are used to dealing with Europeans who are more assertive. - Some of the public bathrooms were a bit smelly and there was often no towels or tissues to dry your hands. Never seen anything close to this on another cruise ship.   Read Less
Sail Date February 2014
I recently returned from a Cruise on the Costa Luminosa. The good news: -The ship is beautiful and well maintained -Cleanliness is a priority -Cabins are a good size ( we had a balcony) -All inclusive beverage package (liquor portion) ... Read More
I recently returned from a Cruise on the Costa Luminosa. The good news: -The ship is beautiful and well maintained -Cleanliness is a priority -Cabins are a good size ( we had a balcony) -All inclusive beverage package (liquor portion) is a good value for the money (except for the fact that they requires both parties in the cabin to purchase ) The bad news: -Other than a few exceptions ( like our cabin attendant and our dinner wait staff) the crew is extremely rude!! -Customer service is not a priority, I was constantly made to feel that I was bothering them -Disembarkation process was a disaster! We almost missed our plane, due to inaccurate information provided by the crew, but nobody cared. Their priority was to get the people off the ship who booked excursions that day, instead of allowing travelers who had to make flights off first. -After 10pm, only hot food available on buffet, was pizza -Strict buffet hrs. Limited food options between breakfast/lunch and dinner -All-inclusive beverage package, doesn't include bottled water. Water available on deck taste terrible, therefore you have to order a glass of water from the bar service staff every time or you had to purchase an additional bottled water beverage package. -Although bar service staff is visible, their service is poor. They hang around the bar and wait for you to come and get your own drinks. Min. service on the lido deck -I broke a nail while the ship and was charged $19 by the nail tech for the repair - very small casino Needless to say this was my last Costa Cruise!! Read Less
Sail Date February 2014
We had high expectations on the cruise. We wanted to experience the Caribbean and enjoy the easy life on the ship. Unfortunately the trip was not what we had hoped for. First of all, we hadn't realised, that all the places we ported ... Read More
We had high expectations on the cruise. We wanted to experience the Caribbean and enjoy the easy life on the ship. Unfortunately the trip was not what we had hoped for. First of all, we hadn't realised, that all the places we ported would be made only for tourists. You can't really say you've seen the Caribbean, if you just lay on a beach, where the locals can't even enter or take part to excursions where you are taken to tourist attractions with no sign of anything original... There I got to excursions. They were really expensivebut the quality was poor. I went riding, and the excursion included an half an hour walk by a road (was promesed to be by the beach) and a five-minute swim in the sea with the horse. The rest of time was just standing and waiting. The excursion info promised "an experience of a lifetime for sportslovers", but in real life it was just sitting on a horse for a really short period of time. And how much for this "experience of a lifetime"? $100!!!!!!!! My husband went o a snorkeling tour, which turned out to be a swim in a place with nothing to see, and a terrible hurry all the time. Then to food and drink. The food was really good. We enjoyed every bit of it. The drink package we purchased didn't turn out to so all inclusive as we thought. You had to be quite careful what to drink, if you didn't want to pay any extra. We were told that only some wines and fine alcohols would not be included but actually there were about as many drinks that weren't included that there were drinks to include in the package. You could only get water and soft drinks by glass, and had to pay extra if you wanted a bottle. The customer service was really poor. They were nice and friendly, but they didn't actually DO anything to help you. In most cases they just said they were sorry but nothing could (or would!!!) be done. The same problem was with the excursion desk. They listened to our reclamation about the excursions, but wouldn't do anything or offer any compensation. All the waiters and room attendants were very nice. It seemed, that the higher the rank the more rude the crew member. The cruise was a disapoitment to us, mainly because everything was so made for tourists. If you want to see the Carribean, don't take a cruise. If you want to have everything made, thought and organised for you without any expectations of your own and you are prepared to queue and wait long times and have loads of money to spend on all of this, then a cruise is the thing for you.   Read Less
Sail Date February 2014
Crowded is the first word that comes to mind when I think of the cruise I just took on the Costa Fortuna. In my opinion, the distribution of passengers is not well organized. Most of the guests end up eating meals in the same ... Read More
Crowded is the first word that comes to mind when I think of the cruise I just took on the Costa Fortuna. In my opinion, the distribution of passengers is not well organized. Most of the guests end up eating meals in the same restaurant--The Columbo, I think it was called--if they don't want to change out of their bathing suits and eat in the formal dining rooms. The queues at the buffets are so irritating. And the food aboard the Costa Fortuna is the cheapest products the company can get away with. There's s reason why half the food ends up in the rubbish bin. It's just not very good. The food is also not great in the formal dining rooms: soup that tastes like baby food, risotto that looks like a bloop of baby poo (ungarnished and bland), and prosciutto that actually isn't proscuitto, 'gelato' that had nothing in common with traditional Italian gelato except perhaps the temperature. I'm not a fan of Italian food, and my experience aboard the Costa Fortuna didn't do anything to change my mind. Italian food is simply boring. The staff: I have sailed with The Pacific Princess (16 days to the Holy Land) and twice aboard AIDA ships (Canary Islands, Black Sea), and I can say, with very few exceptions, that the staff aboard the Costa Fortuna were unfriendly and seemlingy unacquainted with the concept of hospitality. There are swarms of waiters trying to make money off you while there are precious few Customer Service staff to help you when you have a problem. I actually called the Customer Service number from our cabin and let it ring for 20 minutes once just to see if anyone would pick up the phone. No one did. Hygeine: Again, Costa Cruises puts more energy and staff into making money off the guests than they do in providing a quaility experience. The toilets always smelled terrible and indeed were not very clean. Although there are hand sanitizers positioned at the buffets, almost no one used them. In contrast to other cruises I've been on, I don't believe guests were even urged to use them. A few hours before we left the ship, I returned to our cabin from breakfast to find that housekeeping had already made up our bed for the next guests. All of our things were heaped up on the sofa next to the bed. And this was three hours before we had to vacate the cabin. When I complained about this, the Customer Service staff member told me I didn't need to worry about it. I told her it wasn't about me; it was about the next guest. I wouldn't want to be that next guest. A room should never be prepared for the next guest until the previous guest has left it. That's why you find dirty underwear between your sheets. The Customer Service staff member seemed uninterested and uncomprehending of this basic level of hygeine. Drink Packages: Apparently--but I may be mistaken about this since I didn't book the cruise--you are offered only one Drinks package when you book the cruise, and everyone in your cabin must buy it (if you buy it, which we didn't). Once on board, you are suddenly told about a host of less expensive options. We chose the four bottles of wine and seven bottles of water package, and the juice package for our non-alcohol-drinking cabinmate. All in all, unless I got an incredible deal, I wouldn't book another Costa cruise. Too many people, boring food, surly staff, poor hygeine. Too many cons, not enough pros here.   Read Less
Sail Date January 2014
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