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327 Costa Cruise Reviews

We chose this because of the date and the weather at this times of year. My dh and I had cruised with costa before, my daughter and her son had not and never will again. We stayed in Abu Dhabi in the beautiful Marriott Al Forsan which I ... Read More
We chose this because of the date and the weather at this times of year. My dh and I had cruised with costa before, my daughter and her son had not and never will again. We stayed in Abu Dhabi in the beautiful Marriott Al Forsan which I would recommend. Embarkation was only allowed after 7pm and not one person greeted us with a welcome and the same when we were leaving when we left not one person even spoke to us. The ship is very dated but clean. The cabin for 4 had no room to sit anywhere at any time, the steward never made this possible, perhaps we should have asked him. He kept the room clean and we rarely saw him. Food in the buffet looked like something from a school canteen but tasted ok. Food in the mdr was grand, we were not allowed a glass/jug of water, it had to be paid for. There were no water, tea/coffee supplied at any time during the day except breakfast. Breakfast was awful, a poor selection and dreadfully displayed. Entertainment was enjoyable. Ports were good, Dubai was interesting, Oman also, Siri Ban Yas was beautiful. Staff was rude and I complained and a Director approached me one evening to say she received it and I never heard another word; on the day we left I saw her and told her how disappointed we were, we had little reaction. You cannot remove gratuities and in my opinion no staff has to work to peasr the guests and consequently do not. I cruise a lot with Celebrity, Princess, RCI, Hal and I was just disgusted. I saw a well priced cruise to the Indian Ocean on Costa and my family have said 'not if we get if for free'. Writing this review brings it all back to me and it doesn't feel good. To sum it up a 2 star cruise at best, redeemed by nothing. Read Less
Sail Date December 2017
I called Costa Cruise in Miami to find out information before getting on the ship regarding payments onboard and other pre boarding questions. Each question was answered incorrectly and when we boarded we were in for many surprises. On ... Read More
I called Costa Cruise in Miami to find out information before getting on the ship regarding payments onboard and other pre boarding questions. Each question was answered incorrectly and when we boarded we were in for many surprises. On the first night of the cruise, were were FORCED to purchase a drink package for each of our three children on the ship who were staying in their own cabin. Two were full alcohol and the third was the soda/water package. On the second morning of the cruise one of our kids had a few bites on his neck. The next day another child had several bites on his stomach. That child had seen and killed a bug on his brother's bed. We immediately reported the incident to the Hospitality desk. They took all the kids clothes and luggage and washed them and sent the kids to the ships hospital where they proceeded to give a cream treatment to the child that had more bites. Turned out that child was allergic to the detergent used on the ship and had to return a second time to the hospital where he received a shot of steroids and more medication. From there the trip went downhill and as much as the staff thought they were doing for us to make this right, anything that was done was more to benefit Costa Cruise Lines. Since child number 2 was not able to use his drink package while on the medication the other one that is old enough did not drink either(its not fun to drink alone). The ship would not refund all the drink packages they forced us to purchase, only the one for the child on the medication. The first dining room could not accommodate the five of us at the same table so we had to find the maitre d' for the second night to change our dining option since its the one week per year we get to spend together. They gave us the second seating in the dining room which was 9:00pm. The service was so slow we did not finish dinner until almost midnight. We then decided to try the anytime dining. Because we changed our dining option after the first night, we were charged per person for the change. The restaurant manager couldn't have been nicer though and the rest of the cruise did not charge for the change. The food on the ship was very mediocre and to eat gluten free anything as my diet requires, the only option I was given was to eat in the dining room. None of the buffets during the day or even room service has gluten free from what I was told. Basically I had one meal per day! Having adult children, they were looking for nighttime entertainment in the disco or other areas of the ship. The disco had 13-17 year olds enjoying their time leaving our children feeling uncomfortable to be in the same disco. They were very underwhelmed having very little 21-25 adult activity. The communication was poor across the board. We had to search for ourselves to get any information about the ships activities or entertainment. We felt as though we were a very unwelcomed group of travelers as well as other travelers that fit our profile, we all felt the same way. The overall attitude of the staff was disinterested in doing anything to work when all we were looking for was help. The rolling of their eyes when we approached them and poor bodily language was a reinforcement of their behaviors. This is not a ship we would recommend to any of our peers! Read Less
Sail Date December 2017
I wanted a cruise our of Dubai. My hobby is traveling and I travel every month-plus. I have been on about 140 cruises. My first cruise in 1973 was with Costa and I cruised on the Carla C out of San Juan years later. These cruises were ... Read More
I wanted a cruise our of Dubai. My hobby is traveling and I travel every month-plus. I have been on about 140 cruises. My first cruise in 1973 was with Costa and I cruised on the Carla C out of San Juan years later. These cruises were great, but Costa has changed. They charge extra for every thing. I booked cruise, air, hotel and excursions with Expedia. Everything worked out fine, except the cruise and the last two excursions. I had to be out of the hotel by noon. So I got to the terminal at 1130. There the Costa people told me check in was at 8:30 PM, which was new to me. They said it is on your documents, not mine. So the first day of the cruise was spent sitting in the terminal. So it became a six day cruise, even the gratuities were for seven days on a six day cruise. If you had a complaint, they would say what is your cabin number and that was the end of that. Most cruise ships post menus, not this ship. On the plus side best room safes I have seen and most of the crew were friendly. Read Less
Sail Date December 2017
Wanted to try a different cruise line so chose Costa, the ship was lovely and I can't fault the cabin or the public areas very regal and good quality finishes however our experience was somewhat coloured by the type of clientele the ... Read More
Wanted to try a different cruise line so chose Costa, the ship was lovely and I can't fault the cabin or the public areas very regal and good quality finishes however our experience was somewhat coloured by the type of clientele the ship attracts, I can only compare to one of the hop on hop off buses which are plentiful in the ports we visited as the ship takes on and disembarks passengers at every port we called at so it seems there was always a complement of people walking around the ship with some form of luggage. The lido deck which offers a buffet for all mealtimes is fine if you can get close enough to get something and be warned if they are serving seafood be prepared for the frenzy that takes place by the Italian passengers who seem to want to feed the world with the amount they pile up on numerous plates. We resorted to the restaurant for our meals but apart from the evening meal when we had a reserved table the rest was hit and miss with over worked waiting staff trying their best to take and deliver orders for food and drink extending your time at table to sometimes a couple of hours. The cruise line offers most things at a price, we bought a drinks package that covered alcohol and coffees however did not include ice cream which my husband loves usually finishing his evening meal with some but this was not possible unless we paid extra. Pizza parlour was also an extra charge and not included on the menu. Excursions not cheap and it seemed a lot to pay for places like ancient monuments and churches so we opted for town visits, once again we had to pay for shuttle buses into town which were expensive in comparison to other cruise lines which normally offer these as standard and only in some cases charge a minimum fee. The only free shuttle buses was at Civitteccia put on by the port authority. The shows were mostly in Italian and geared toward the Italians even the compere introduced the acts in various languages before getting to an English version which seemed short in comparison to the others making us feel as though we were missing out. The ship attracted lots of families with young children who could often be found playing in the lifts unsupervised and causing havoc, we also noticed mid cruise we had what seemed like school parties with hoards of teenagers who were loud and boisterous and possibly just old enough to drink and smoke. On the plus side we had a great room steward Melvin who looked after the cabin and our waiter in the restaurant of an evening Ramesh who couldn't do enough for us and really made some of the cruise bearable, along with some lovely people sat at our table who we will stay in touch with. Our arrival at the port of Barcelona was much too early for the ship and although our luggage was checked in at 11am we had a 3 hour wait before being allowed to board and had to spend this in a large arrivals hall which fortunately had a café, coming home we disembarked at 9.30 and had to wait for our pick up for just over an hour with no seating and being moved to the outside of the building to wait in the cold. This of course was not down to Costa but the tour Company we had booked with which I shall not use again. Overall I would not recommend this cruise line to English paying passengers it seems a waste of good money especially when other cruise lines offer more competitive prices Read Less
Sail Date November 2017
I choose this cruise because cost for 5 nights in my budget and I like to visit Naha city of Okinawa. I fly to hong Kong 1 day earlier transportation from airport to hotel by A 21 bus is easy from hotel to Kaitak cruise terminal by ... Read More
I choose this cruise because cost for 5 nights in my budget and I like to visit Naha city of Okinawa. I fly to hong Kong 1 day earlier transportation from airport to hotel by A 21 bus is easy from hotel to Kaitak cruise terminal by taxi . Kaitak cruise port builing new MTR station + new rail line may be open in next year. My room 129.. is clean and room maid is nice. But every night there has many noise came from under my room. Sound look like metal shaft moving on rail usaully from 1 AM-4 AM. Fortunately I known because your web so I took my best earplug. But in last night there had an loud announcement at 3 AM because a man lost from his room and very noise under my room. Entertainment on board is good Naha city port is neat town .Taxi is very quick and cheap. Shuri castle and okinawa world is good place for senior visitor. Read Less
Sail Date November 2017
I took my 18 year old granddaughter on the cruise for a graduation present. I usually go on the Princess Line (although I had been on two other Costa cruise many years ago) but this cruise fit our timing and most of the ports we wanted to ... Read More
I took my 18 year old granddaughter on the cruise for a graduation present. I usually go on the Princess Line (although I had been on two other Costa cruise many years ago) but this cruise fit our timing and most of the ports we wanted to visit. I cannot say enough about how bad the food and service (in the restaurants) was: * The buffet lines are very long (we stood in line for 30 minutes several times) and you have to stand in different lines for different items (same for beverages - they do not take your drink order). *In the sit down restaurant for dinner, the service was really bad. One night my granddaughter received her entrée when others received their salad. One man at our table received his entrée when others received their dessert. *In the sit down restaurant for breakfast they do offer a limited menu that you can order from and they also have a small buffet set up. It is impossible to get a waiter to take your breakfast order so we ended up going to the buffet in the restaurant (at least we were seated and didn't have to hunt for a seat like you have to do in the buffet restaurant). *Coffee and tea isn't served/offered after breakfast. You need to go to a bar area and pay after breakfast. * They charge for pizza (not available until 7 pm), ice cream and hamburgers. They do offer a hamburger at the grill by the pool but it isn't very good, and the grill is not always open (our at sea day the grill was closed). The grill is the only place to get French fries. * You have to pay for room service (other than coffee/tea, cereal, muffins). Plus you need to have a premium room in order to get room service. * The sit down restaurant is only open for lunch for 1 1/2 hours. If you go on an excursion it's not an option. * All cruise lines have specialty restaurants, but Costa also has a section on their dinner menu that have items that you need to pay for. * Other cruise lines have one side of the dinner menu that you can order these items at any time (on Princess, you can get shrimp cocktail at any dinner). The choices on Costa were a couple pasta dishes (and they were not good). Shrimp was never offered except for one night and the entrée was pasta with shrimp (there was ONE, tiny shrimp on the pasta). * The only time a steak was offered was on formal night - then we received a well done piece of meat wrapped in puff pastry. * If you're traveling with children or teens (or a picky eater) there is basically nothing for them to eat during the day (have to wait for the pizza and hamburger sections to open at 7 pm). We ate off the ship as often as we could. Read Less
Sail Date November 2017
It should be nice trip with my girlfriend and also first experience on the cruise with Costa Favolosa and will be probably our last. This ship is very poorly administered and lacks organization more than 2,500 people eating at two times, ... Read More
It should be nice trip with my girlfriend and also first experience on the cruise with Costa Favolosa and will be probably our last. This ship is very poorly administered and lacks organization more than 2,500 people eating at two times, we could go for a dinner at 21.15 pm. We waited for order the drinks half an hour, the appetizer came in the another 15 min. We were charged for water, I can understand that you have to pay for wine but water is the essence of life, please, this should be free. The food was not of good quality. After dinner we wanted visit some entertainment, the shows were not so good, we were bored most of the time. Horror was waiting for us in the cabin, when we wanted lay down to the bed, we heared terrible sounds over our ceiling. At the reception, we found out that there is a cowboy party on top of us. We were assured that it ended at 12pm but finally ended at 1.30am. After that, we asked for a change of cabin it was allowed the next day in the evening The ship was too crowded, lots of little kids who did what they want. In the breakfast buffet it was hard to find a place, for example to prepare the fried eggs was the queue for 30 minutes Another strange thing was that you had to pay to use shuttle bus from ship to the city visited. That should have been included. Finally, we were glad we left the ship, never again Costa Cruises Read Less
Sail Date November 2017
My first cruise was only a good month ago with the MSC Fantasia so I don't have much to compare with. We booked the cruise on Costa Favolosa because it was pretty cheap and we had a good experience on MSC. We opted for the cheapest ... Read More
My first cruise was only a good month ago with the MSC Fantasia so I don't have much to compare with. We booked the cruise on Costa Favolosa because it was pretty cheap and we had a good experience on MSC. We opted for the cheapest cabin without balcony. A few days before departure we got notice that they improved us to a balcony cabin without extra cost. Very nice! Embarkation was smooth, we were about the only people boarding at the time, but there was no real welcome. Our cabin was immediately ready tho so we started with unpacking our bags before proceeding to a bar. Service throughout the cruise was very slow with a lot of unfriendly personnel, especially at the bars. We had to wait up to 30 minutes to receive our drinks. After 1am it was only possible to get drinks in the disco since all the other bars closed. On one evening the disco had 2 barkeepers that couldn't keep up with the demand so waiting times even extended. Especially because 1 of the 2 was clearly incompetent and seemed to work in slow motion mode (not on purpose, she just couldn't do any better). A majority of the cruise we were waiting on drinks. We had the Più gusto drinking package which included most of the cocktails and most of the cheaper stronger drinks. Maybe the slow service is a way to keep the cost down on those packages. The food was pretty mediocre. The buffet was pretty limited and repetitive in style with long waiting lines, and people trying to ignore those waiting lines, at rush hour due to the fact the buffet was small as well. Compared to MSC where you had 6+ segments of the same food to spread the people out a bit, you have 2 (even smaller) segments on Costa. For dinner we opted for the second seating in the middle restaurant (9pm) but were instead placed in the back restaurant (9.15pm). Not really a big problem on itself but it turned out to be due to a lot of vibrations coming from the engines which made the dining experience very unpleasant. The food there was okay overall. I also had a problem with the fact that it is impossible to get food after the second dinner seating unless you opted to pay for a pizza or hamburger (till 1am). Especially for people that choose for the first dinner seating (6.15pm I believe) that is a very long time without included food. Doesn't feel very vacation like to me. Compared to MSC Fantasia the entertainment was a bit better. Better atmosphere, better live music and a better animation crew. There were some interactive shows with passengers in the grand bar that were kind of fun to watch. We saw 2 shows in the theater: 'Fire and Ice' which was very very good and another one which I can't remember the name of that wasn't. Starting from the evening the sea got pretty rough and there was a lot of wind. And oh boy did we feel that on the ship. According to the party I was with they never experienced that on any other ship except on Costa (twice) and they've done quite a few. I'm very glad this wasn't my first cruise experience but I'm also glad it is my last with Costa! Read Less
Sail Date November 2017
I chose this cruise because of the itinerary mostly. Even though I had heard negative comments for Costa, I thought I might try it. No cruise line is perfect. There was a slight language barrier, but that was to be expected. It was ... Read More
I chose this cruise because of the itinerary mostly. Even though I had heard negative comments for Costa, I thought I might try it. No cruise line is perfect. There was a slight language barrier, but that was to be expected. It was an Italian ship. The food was HORRIBLE. Everything was extra. Everything on the ship was in other languages, so it was difficult to participate. Children were allowed EVERYWHERE. There was not a place to get away from them. Even bars and casinos! We bought an expensive drink package. It was very difficult to get a drink. Servers were very nice and accommodating, but still difficult to get a cocktail. Kids would be sitting at the bar. Apparently, that's ok for the Italians. I did not care for that one bit. I did not see a buffet after 8 pm. You could not really get food (and several nights the dinner was so disappointing, I didn't eat much of it) unless you PAID for it. Are you kidding me? An ice cream cone was 1.50 Euro. No free ice cream on a cruise? Read Less
Sail Date October 2017
We really enjoyed our costa cruise out of Barcelona 2 years prior to this one but this was a big disappointment. It started with the company charging us $100.00 just to put our friends names on the tickets that we bought, the travel ... Read More
We really enjoyed our costa cruise out of Barcelona 2 years prior to this one but this was a big disappointment. It started with the company charging us $100.00 just to put our friends names on the tickets that we bought, the travel company put our names on both cabins but no information was even entered. Anyway, they charged for everything right down to ping pong balls to play a game. We bought the drink package, but it took forever to get a drink, bartenders played games with the guests, ignoring them while cleaning up the bar, I guess they were looking for more tips. The staff was friendly but there wasn't much motivation to work since they already had their tips paid. Food was good and our waiter was excellent in the evening for dinner but the breakfast and lunch was miserable! It took forever to be served and the choices were very limited. We have been on many cruises and we enjoy it a lot but never again on Costa. We aren't that picky or demanding but this was very disappointing from previous cruises. There wasn't much in the way of entertainment, no trivia, or sports events. The room was kept at 75 degrees, so at night it was too warm so we had to keep the door open. My husband keep asking for them to check on the air conditioning but they said that was the lowest it would go down to. We had a mini suite so it was a good size and we were able to board earlier then everyone else, thank goodness because the lines were SO long to board. They said 2 hours to get our luggage but it turned into 5. I had a tray of drinks spilt on me and nothing to change into for 4 hours, quite a sticky wet four hours to wait. It just seemed like a bus going around, dropping people off and picking them up at different stops, we had a good time but we won't go with Costa again. Read Less
Sail Date October 2017
the ship has 14 floors. floors 3-5 are the main floors for dinner and entertainment. prime rooms start on floor 6. you are assigned to a restaurant (two seated, one buffet) and a time 1830 or 2130. if you come after 1900 they wont ... Read More
the ship has 14 floors. floors 3-5 are the main floors for dinner and entertainment. prime rooms start on floor 6. you are assigned to a restaurant (two seated, one buffet) and a time 1830 or 2130. if you come after 1900 they wont let you in, and in fact, you wont have enough time to ear through all the courses until they evacuate you at 2045. drinks cost money during dinner, even water. prices are reasonable to a middle priced restaurant. drinking deals are good only to heavy drinkers, and all your table need to join. The service was bad and at time insulting. The staff looks mostly very sad and it looks like they are treated badly and have no joy in providing service. the worst were the breakfast crew and the front desk. Food was ok. not too good and not too bad. shows were nice Cabin was good the behavior of the ship was strange - I dont know why they confiscated our passports during our boarding. on the other hand they didnt take our credit card, but we were forced to give it later. there is a 20 Euro per day service charge you cant avoid, for the bad service you get, but still you should give tips if you want to get a smile from a service provider. staff were occasionally very rude to us with no reason, like in the first drill where we were told to stand in the middle of the room for no reason - we were shocked... during breakfast you can have a buffet on the 10th floor or a la carat on the 5th floor but the staff dont want you to order. its work for them so you need to know in advance 'your rights' to order otherwise they send you to the limited buffet in the center of the hall. there are two very very small swimming pools. one indoors and one out. we were surprised how little the pools are for so many people. the balcony family cabin we stayed in was roomy and nice. basic, but new and nice. the shows were really impressive and provide good entertainment The poor service we got did the job..and we will never return to Costa again Read Less
Sail Date October 2017
This trip was an anniversary gift to my elderly parents. The trip was quite a disappointment. It felt as operator was trying to save on everything (service, entertainment, staffing, etc). It was all not that bad if not they lost my parents ... Read More
This trip was an anniversary gift to my elderly parents. The trip was quite a disappointment. It felt as operator was trying to save on everything (service, entertainment, staffing, etc). It was all not that bad if not they lost my parents suitcase with a lot of valuables in it, as of November 4th the baggage was not returned to them even tho we made countless attempts to contact the operator in regards to this. My parents are cruise enthusiasts and been on more then 20 different cruises and never they were so disappointed in their trip, not to mention it was not cheap at all. Complete lack of customer service makes it even worse. My mother had all her glasses (and believe me those were not cheap glasses) in that suitecase and she really struggles without them, operator showed NO INTEREST in returning missing baggage or providing other means of compensation, feels like they only concerned about collecting the money. Will not use again or recommend to a friend! Read Less
Sail Date September 2017
The itinerary was exactly what I was looking for in an 8 day cruise. Check-in was very efficient, drop your bag outside and agent verifies bag tag, number given for check-in group, waited only a few minutes until group was called, maybe ... Read More
The itinerary was exactly what I was looking for in an 8 day cruise. Check-in was very efficient, drop your bag outside and agent verifies bag tag, number given for check-in group, waited only a few minutes until group was called, maybe 10 agents verifying documents, passed through security and on the ship, cabin keys on your bed in cabin. Very easy and efficient. You have to remember this line caters to Europeans and Americans are in the minority. I went in knowing this and wanted to be immersed in the culture. Ship was very "Italian" in decor, much like the Carnival Miracle or Dream (Costa is owned by Carnival Corp). Public areas were clean. They seemed to have problems with the water and hot showers took a while and there were restrooms outside the dining area that never seemed to work. Cabin was in need of updating and the carpeting needed replacement (or cleaning). Surprisingly I expected a lot of smoking but I didn't really encounter that thank goodness. Food was not to my liking. Free coffee was only offered at breakfast and you had to pay at other times. My husband was able to get a cup of coffee one night at dinner but was not able to get any milk or cream as they said there wasn't any??? Americans were provided a bottle of water at dinner. Menu caters to Europeans. Entertainment was not to my liking but that was okay because we were tired at night. All in all, we got what we wanted.....the itinerary. Read Less
Sail Date August 2017
First and last time with Costa. The ship is well-designed but poorly operated and all was costly and of bad quality. The food was very poor, hygiene non-existent, which gave us stomach problems for weeks to follow, only eatable at ... Read More
First and last time with Costa. The ship is well-designed but poorly operated and all was costly and of bad quality. The food was very poor, hygiene non-existent, which gave us stomach problems for weeks to follow, only eatable at dinner (with the right choice). The ship is billed as Italian, but the cook missed out on everything Italian. As the crew comes from all over the world, one has an excellent chance of contracting some unknown virus (happened to me). Our "All included" ticket did not include drinks. When we asked Client Service about it we got the answer of "We have many kinds of All included". When we kept on pressing how they can exclude drinks from All included, we got the answer of "Too bad". When we asked to see the responsible we got the answer of "I decide who sees the officer and I decide you will not". One can buy drinks one-by-one for an exorbitant price, or buy a "deal", for example for 20 coffees (for those who can drink 20 cups in 5 days). We settled for stocking up on drinks in a supermarket on our first stop. Entertainment was poor, although the poor singers were working hard each evening. TV was extremely limited for non-Italians. Internet was extremely costly but of extremely poor quality. Shopping was offered many "special deals", which mostly consisted of doubling the price and then giving 10-20% discount. Excursions are reasonable, although the prices are double what you can find on the Internet from local companies (which we dared not do). Read Less
Sail Date August 2017
Daily, each passenger is charged 10€ for "tips". On the first day, I asked what the tips went for, and I was informed that they were given to those people who provided services: busboys, waiters and waitresses, bartenders, ... Read More
Daily, each passenger is charged 10€ for "tips". On the first day, I asked what the tips went for, and I was informed that they were given to those people who provided services: busboys, waiters and waitresses, bartenders, food servers, cabin cleaners. GOOD! These professions are often underpaid and many people do not tip for those services. The day before my cruise ended, I asked one of the service people what they were going to do with their tips at the end of the cruise. (I don't want to get anyone in trouble, so I am making the job of the person generic.) There were slightly over 3500 customers and slightly under 1000 service workers. 11 days x 3500 people x 10 € = 385000 € ! So, I talked with one of the officers of food and beverage and asked where the money went. He smiled indulgently and explained that Americans view "tips" differently than Europeans. The money, he explained, went to the people in charge of the service workers! He further justified NOT giving it to any of the service people by saying that when they signed a contract, they KNEW it was for salary only. I told him that if I had known that my tip money did NOT go to the folks who provided DIRECT service, I would have carried euros around with me to tip those folks who served me! I talked to German, Italian and French cruise mates....and asked them what they thought the "tip" money was for and they explained to me that it was for those people who provide service: busboys, waiters and waitresses, bartenders, food servers, cabin cleaners! SO, they had the same thought as I. Fortunately, there was time to give the person who cleaned my cabin a tip. BUT, all those others didn't get tips and the person who cleaned my cabin told me that it is rare! (OF COURSE IT IS! PEOPLE THINK THEY ARE GIVING EVERY DAY!) The daily excursions were pricey and there were FEW (only 2 out of 11) that had head sets for each member of the tour group. There were often 3-5 cruise ships in the port which meant that there were hundreds, possibly thousands going ashore to see THE sights that made the town famous/important etc. Each tour group was 30-40 people and unless you were directly in front of the person (obviously impossible) you couldn't hear what was being said. The tour companies were hired/subcontracted by COSTA and when this issue was raised with the excursion folks on board, they explained that there was nothing they could do. When I spoke with the tour guides, they explained that the cost of head sets was too much for them....Additionally, the tour guides seemed to routinely get paid less than what I paid for the tour itself! (Another place to tip if you enjoyed the tour.) Read Less
Sail Date August 2017
I am writing this review because my family felt many differences with other previous cruises. For example, at the Andromeda buffet the opening hours were too limited with periods where you find nothing to eat (only water). In other cruise ... Read More
I am writing this review because my family felt many differences with other previous cruises. For example, at the Andromeda buffet the opening hours were too limited with periods where you find nothing to eat (only water). In other cruise lines you can go to the buffet area to drink a coffee and eat at least pizza or sandwich at any time, making the atmosphere more relaxed and flexible (important if you have children). And when the buffet is open, Andromeda is crowded and is difficult to find a table. In other lines this is not an issue to be stressed on vacations (to stay on schedule and to find a table). There were many teenagers, but some of them playing at the swimming pool (Lido) without care of the elderly or the little kids (jumping and diving), only when they were splashing the cooking show they were stopped by the crew. The Costa Tour staff is very rude, if you ask something they just want to send you out of the ship. All these little things made our experience like you were part of a business chain, and not on vacation. The only places were we felt very nice were the cabin (cabin steward very polite and attentive) and during the dinner at Taurus restaurant. Read Less
Sail Date July 2017
We did the Scotland -Iceland cruise from Amsterdam (14 nights) The pro's Beautifull itinerary Beautifull weather in Iceland! Embarkation proces was very quick and well organised Breakfast was very good (the Italian ... Read More
We did the Scotland -Iceland cruise from Amsterdam (14 nights) The pro's Beautifull itinerary Beautifull weather in Iceland! Embarkation proces was very quick and well organised Breakfast was very good (the Italian sweets were delicious) Quality of the food in the buffetrestaurant was good too Con's Very bad service in the restaurant: lots of mistakes, every night we had to wait 45 minutes before the first dish came (our first dish came tat 21:30 PM and the restaurant opened at 20:45 PM No free water or coffee anymore at night in the restaurant. Food came cold in het restaurant!!! Food itself was good but you see that they use cheap ingredients (scaloppina :from porc instead of veal..., ) and some portions were also very small Buffetrestaurant was always very crowded and loud (long lines + difficult to find a table) Ship itself: not clean at all, dated decor, very crowded , not enough space for all the people on board (3400), not enough personel on board. It needs to stay for a long time in the drydock in my opinion before it will shine againl!!! Announcements always made in 7 languages so resting on deck was impossible. Why make announcements for sales in the shops, beginning of animation... You find everything in the daily newspaper! It is so ennoying. The music (outside decks) was very loud too! Very bad communication about important things (you never knew when the ship was cleared and when you could leave the ship while in port...) Personnel not friendly and not interested For Costa only one thing counts: MONEY!!! They do not care about the passengers! It was our 3rd cruise with Costa. The first one was OK but we did not have much expectations because it was cheap, the second one was one of the best cruises we have ever had (Costa Victoria in Asia 2 years ago- the food on this ship was so delicious!) This cruise was a real dissapointment and I do not think we will cruise with Costa again. Read Less
Sail Date July 2017
we choise the internal cabiin guaranteed gty and with our surprice costa give to us a samsara internal cabin but without the benefits of the samsara mean the access to the spa . the ship was clean but not organizated for all people. ... Read More
we choise the internal cabiin guaranteed gty and with our surprice costa give to us a samsara internal cabin but without the benefits of the samsara mean the access to the spa . the ship was clean but not organizated for all people. inifinite queque for eat. and some point of buffet are closed. the show are ok whit beautifull coreography. no servicer and no securyty on board. children in adult pool and no one that say something.. port are good itinerary with ibiza palma de mallorca and genova and rome. the not accreditate point on costa club, no response by the company. and the costa member on help desk are so unpleasant. the good of the ibiza excurtion are that you can rebnt a scooter and go to all the beaches i do no invite you to choice costa excurtion on ibiza its only lost very very very mnoney Read Less
Sail Date July 2017
Corporations exist to make money for their shareholders and there are two ways they can do it.  Forming a long-term relationship with customers who love the product, remain engaged and delighted and want to return. Or short-term gains ... Read More
Corporations exist to make money for their shareholders and there are two ways they can do it.  Forming a long-term relationship with customers who love the product, remain engaged and delighted and want to return. Or short-term gains through nickel-and-diming, cutting corners and slashing staff. In my opinion, Costa has clearly chosen the latter path to profitability for its parent corporation Carnival. I used to love Costa, with great experiences on both the Atlantica and Mediterranea in the Caribbean. Maybe it's the Mediterranean versus the Caribbean experience from a few years ago, or maybe it's a genuine sea-change at Costa since I was last on one of their ships. I'd looked forward with much excitement to this cruise, but Costa seemed to throw up impediments every step of the way.  And while I encourage you to keep reading, all that I say in here has been previously stated in earlier reviews, which I chose to ignore thinking this wasn't the Costa line I'd known in previous cruises. It's a great ship, with hard-working employees.   But those employees are being asked to carry out short-sighted policies. One example is the lack of tea and coffee outside of breakfast hours.  Travel on any cruise line and tea and coffee are available in at least one location around the clock.  The height of this absurdity came to a head on debarkation day when I wanted a cup of tea at 650am. Even though the tea/coffee station was set up, they weren't budging and wouldn't let people use it until 7am when the buffet line opened. Fancy ice-cream?  Not on Costa. There's a charge for ice-cream/gelato or you can use the machine by the swimming pool, at a cost.  The machine just looked so out of place and not what you want to see on a cruise ship.  (Both Disney and Carnival offer complimentary self-service ice-cream and some beverages around the clock.)  I'm not opposed to a business making money, but it comes at a cost:  I've taken three previous cruises on Costa and am so pissed by the nickel-and-diming that won't be taking another. Costa, by the way, also charges for what's billed a premium pizza. Other cruise lines deserve my business. The main dining room on most cruise ships is a nice place to get breakfast, especially on seadays.  Costa has a new approach:  Get rid of waitstaff and let passengers get their own food from a buffet set up in the main dining room.  Again, it might cut your costs but it's not the cruise experience.   If I wanted a buffet, I'd be at the buffet on deck 9. The number of menu options has been greatly reduced.  Many cruise lines offer a minimum of five entrée options.  Costa is down to about 3. The buffet food is virtually the same every day, with little variety.    The ice and water machines were temperamental and didn't always work. Another cost-cutting move was eliminating the daily menu that most cruise lines post just outside the main dining room. Not on Costa. A member of the wait staff told me it had been eliminated because of "security concerns," which I don't buy because that just doesn't make any sense. Whether that is the true reason, I'm not sure. In its place was a sign advertising paid dining options, which presumably creates less of a security risk. Just wondering why the menu information isn't posted to the MyCosta app that's available for download on the ship, or posted in a location that might be less disruptive. And speaking of "security concerns," no one seemed too worried about the crowds created byfoot traffic caused by the portable beer sales kiosks near the buffet. Also the buffet lines can be long, causing traffic jams at peak times. Also gone are the portable pasta stands which I've enjoyed on previous Costa cruises, presumably a casualty of cost-cutting. Passengers on cruises that I was on seemed to love it! Boarding at Venice was a mess.  Chaos at embarkation.  We were given a boarding card that said number 6 and we'd have to wait for our group to be called.   But when I went inside and asked where the check-in line was for suite passengers, all of a sudden I was given a number 1.  Once in the correct line, boarding was a breeze. If you weren't in a suite, it was a crowded wait. Debarkation was much better and they had us off the ship quite promptly. Rarely saw the cruise director, apart from the shows.   The entertainment was lacking. I was bored on this ship a lot and there is nothing to do, unless you're buying bingo cards or playing in the casino. Port times were limited.  We'd get into a port like Trieste around 7am and be gone by 2pm.  Likewise for Dubrovnik. On the plus side, cabin staff were hard-working and wonderful. Nelson the bartender in the karaoke/piano bar lounge was a genuinely nice guy. I'm looking forward to getting the customer survey and hopefully it will provide an opportunity to provide detailed feedback to Costa about this cruise's shortcomings, with my name attached. I was quite surprised that cruise line officials openly pushed customers to only score a 9 or 10, saying that anything less was viewed as a failure. Costa executives have to think about the way they score. Despite being urged to give high grades, I won't hesitate to give low or barely passing grades where appropriate. I really cannot recommend the Costa Luminosa, or the cruise line, based on this cruise and would certainly not recommend it to anyone who has cruised before and has a reasonable expectation of what a cruise should be. I've taken more than 30 cruises, with 4 of those on Costa and this was easily the worst. Read Less
Sail Date June 2017
Chose this cruise because of the itinerary and decent price. The ship was clean, but the cruise as a whole was a bit disappointing. The ship had a small theater (compared to others) and seemed to be geared more toward bars and making ... Read More
Chose this cruise because of the itinerary and decent price. The ship was clean, but the cruise as a whole was a bit disappointing. The ship had a small theater (compared to others) and seemed to be geared more toward bars and making money. Information provided throughout the cruise was minimal and lacked details. Our cabin was assigned to us (we were not able to choose) and we ended up in a Samsara Spa Suite on deck 8. However, Costa's boarding ticket made it clear that we would not be able to enjoy the spa benefits that are normally associated with that type of cabin. It didn't take long to figure out why we were assigned to that cabin. It was directly under what becomes the dance floor on deck 9. Stomping and loud music on your ceiling until it is over. Our cabin steward was great, but he is probably to only Costa employee we encountered that I would say that about. Everyone else seemed disconnected from a cruise ship atmosphere. Dining was okay. Buffet needed variation and the portions in the restaurant were pretty small. Dessert choices and variety were also disappointing. Another important detail is that if you do not purchase one of the overpriced Costa beverage packages, you will be drinking WATER the entire cruise. If you are lucky, you will get a cup of coffee with breakfast on the buffet, but coffee with dessert in the dining room was even a challenge. The waiter was a one man show (other cruises we have been on had at least 3 people working the tables in groups). Obviously, an area where Costa is trying to cut costs. It was very obvious that our waiter was not a happy employee most evenings. Entertainment and activities were minimal for a cruise ship. A few shows (there were not many) were okay, and a few were just bad. Again, it seemed that the Costa Luminosa was more interested in the passengers spending money in the bars or casino during the evening. There were only 2 small pools that were usually loaded with kids. There was nothing else for kids to do. There were machines to pay for ping pong balls to play ping pong! The ship needed more pools and an adults only pool area like most other ships have. The plus of this cruise was the itinerary. BUT, we had to be back on the ship by 1:30 pm at most ports and the shore excursion prices were beyond unreasonable. Most of the beach excursions were about 45 Euros for a 20 minute bus ride to the beach. Read Less
Sail Date June 2017
I am from the States, and I recently got married in Ireland. My husband and I were searching for a nice relaxing cruise to take us around the Mediterranean for our honeymoon. We picked Costa because it was stopping at Santorini and ... Read More
I am from the States, and I recently got married in Ireland. My husband and I were searching for a nice relaxing cruise to take us around the Mediterranean for our honeymoon. We picked Costa because it was stopping at Santorini and Dubrovnik, the top two places on our list. After boarding the ship, we weren't sure where to go. There was no direction and they immediately took our passports away from us for "safe keeping." That made me nervous because if the ship left without us at port, we would have a much harder time getting back to the states. We got a balcony room and it was spacious and clean, and the ship had two pools and a nice spa. The places where we stopped were wonderful: Corfu, Mykonos, Santorini, Dubrovnik. Other than that, I don't have anything positive to say. The food was mediocre at best. I was expecting hot breakfast, and different food stations throughout the day, but the only options were the buffet or sit down dinner, so if you missed the buffet there was no where to eat. Our waiter at the sit down dinner couldn't be bothered with us. There were days we sat there for 20 minutes before he walked over to say hello and take our order. The cruise may seem like a great deal until you board and realize that EVERYTHING costs extra. Pizza, ice cream at the pool, extra pool towels, even ping pong was extra. I've taken a cruise on Royal Caribbean and they go out of their way to make your vacation wonderful. I was expecting a similar experience, but instead felt like I was always annoying people when I would ask for a drink or had a question. Disappointed we used Costa for our honeymoon. Will never book with them again. Read Less
Sail Date May 2017
There was no tea or coffee available after breakfast for the remainder of the day accept on sea days when tea and coffee was available late afternoon. We had to purchase tea or coffee outside those times. When purchasing anything there ... Read More
There was no tea or coffee available after breakfast for the remainder of the day accept on sea days when tea and coffee was available late afternoon. We had to purchase tea or coffee outside those times. When purchasing anything there was a 15% surcharge on top of the cost of the item. There was a 20 euro per person per day gratuity surcharge. No butter for bread freely available without asking for it. No free ice cream or pizza. We had to pay for those. Most cruise ships do not charge for this. There was a charge of 10 euros (nearly $20 au) for a lobster meal. The tail meat was about 2 inches long and was not nice. Most cruise lines do not charge for a lobster night. Staff were unfriendly and unhelpful to us.....especially at the service desk. Few television movies in English. One channel out of 65 was allocated to English speaking guests and they were only repeats of Happy Days and The Librarian. They showed an occasional English language movie. The rest were in German or Italian. Meals at the buffet were repeated often. They were always just lukewarm. We considered the few daily activities during sea days boring and not designed to engage English speaking passengers. Embarkation for excursions was very disorganised and resulted in long bottle neck wait times. There was a charge for the use of the sauna rooms. Most cruise ships do not charge for this. Read Less
Sail Date May 2017
This Mediterranean cruise was great value for money over the web and had great excursions to offer including the reason why we went on this cruise was based on the Ferrari museum. On the day we turned up at Barcelona to board the ship ... Read More
This Mediterranean cruise was great value for money over the web and had great excursions to offer including the reason why we went on this cruise was based on the Ferrari museum. On the day we turned up at Barcelona to board the ship and a comprehensive intro with Ciara, we then were asked to use their Costa card as their main id card and expense card instead of using your cash or credit card there is no other option so we put our credit card into the system and put all cost via the Costa card. We booked all day cruises and only managed to go to 2 as all the other excursions were canceled due to low numbers attending and no other offer was issued and on one excursion we insisted on going to a Spanish speaking excursion because we can speak Spanish, the cruise office was awful and did not are about the problem Costa caused. How can Costa do this to us. The cruise itself was ok apart from all the hidden extras and expensive mark up on everything including water which is free at the breakfast bar and gym but not at restaurants being said that and Costa being a USA based company all USA passport holders do not pay for water, another thing is the cleaning of the room, we were charged 10 euro each so 20 euro each day for something that at a normal hotel comes included and its not optional but we were not told. Cue to the restaurants were unbelievable even though you were assigned to that restaurant. Food was good but mainly Italian based and most of the waiters did not speak English nor understood what you were saying which is fustrating. We ended the last day in Barcelona and nothing else to pay as per our last days meeting with Ciara, so we continued with our vacation until we ended up in Granada at a hotel thinking we had more money left on our credit card on to find out the Costa has taken 800 euros from our credit card and we phone them and got the run around saying that it should be back into our account after one month, now how does it take that long to refund or release this unauthorized use of our credit card after endless calls,emails we had to cut our vacation short and still no refund nor any aftercare. Costa are extremely unprofessional not being open right from the start and taking our vacation money with no authorization, no remorse and no compensation with cutting our vacation short and the endless emails and phone calls. Do not board Costa cruises unless your fully aware of hidden costs and top up your Costa card with cash and not by Credit card. Read Less
Sail Date April 2017
It seemed good value for money but it cost us more in the long run. Customer care was poor. Small complaints were handled badly & then became Big complaints. I have discovered that while using the internet on my smart phone for ... Read More
It seemed good value for money but it cost us more in the long run. Customer care was poor. Small complaints were handled badly & then became Big complaints. I have discovered that while using the internet on my smart phone for very short times on or near the ship has coast £112 in roaming charges as the calls were through Norway! How would any one know this or is it just another ruse to get customers to sign up to their daily charges. the lack of information to non Italian speaking guests was significant. We were often waiting to hear the message in English but it didn't happen. Even the message to go to the theatre for disembarkation instructions was incoherent. I heard the words "instruction" & "disembarkation" & had to go to the unhelpful staff at the Reception desk to discover the whole message I would not recommend Costa. There are other lines providing the same cruise locations with much better staff & food at equally competitive prices. We did not like the compulsory charge for tips. A tip is given for good service something which we didn't have. Shame on Costa. Best part of the holiday was getting off the ship & enjoying the different locations. Read Less
Sail Date February 2017
We chose this cruise because because we sailed on Costa around five years ago and enjoyed it.This time it was very different. They had the worst food I have ever had on a cruise.The only time I had a decent meal was in port.We were having ... Read More
We chose this cruise because because we sailed on Costa around five years ago and enjoyed it.This time it was very different. They had the worst food I have ever had on a cruise.The only time I had a decent meal was in port.We were having lunch at the buffet and the leg broke off the chair my husband was sitting in and he fell,no employee tried to help him and another passenger helped me lift him up off the floor !! They price gouged you to death.I ordered a scotch and water in a tall glass and in addition to the scotch they charged me 99 cents for water.They charged $1.50 and $2.50 for ice cream.I have been on over 30 cruises and have never been charged for ice cream.The entertainment was mediocre.The ship was nice but nothing special.The only good thing was the cabin steward and our dinner waiter,they were great.I will NEVER go on this cruise line again. Read Less
Sail Date February 2017
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