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Sail Date: April 2019
Booked this western Mediterranean cruise to visit most ports that I had not been to. I also had never been on Costa or any other Italian flag ship. I had cruised Carnival, Norwegian, Royal Caribbean, and Princess on a total of 8 cruises. ... Read More
Booked this western Mediterranean cruise to visit most ports that I had not been to. I also had never been on Costa or any other Italian flag ship. I had cruised Carnival, Norwegian, Royal Caribbean, and Princess on a total of 8 cruises. The advertised cost seemed reasonable, but then came added things, like water package, drink package, and specialty restaurants like the ice cream bar and the Pizza restaurant. Other high end restaurants are also available. The pizza at the pizza restaurant was the best food that I had on the ship. The Pia Gusto drink package was a reasonable buy which covers most drinks and coffees. The Illy coffee is probably the only thing that would get me on Costa again. Dining room food was the poorest I have ever had on a cruise line. Our waiter seemed burned out, but maybe he was near the end of his contract time.The fact that they board and disembark passengers at each port means less waiting at disembarkation, but annoying safety drill announcements in six languages at every port. The pay for pizza was nice because the pizza was excellent, reasonably priced and because it cost a little extra there was no waiting, which I’ve seen on other ships with passengers that can eat them as fast as they are produced. A small cost for exceptional coffee is much better than other cruise lines “swill coffee”. The passengers are probably 80% European, which means limited chatting with your fellow cruisers which to me is a disadvantage, interacting with fellow cruisers is usually part of the fun of cruising. Would I do Costa again? Probably not. Read Less
11 Helpful Votes
Sail Date: March 2019
This was our 50th wedding anniversary and wanted to see Dubrovnik, the excursion was 49eu pp and was advertised for 4 hrs duration was only 3 hrs and at night only saw the main street in the old town. Excursions were expensive one was ... Read More
This was our 50th wedding anniversary and wanted to see Dubrovnik, the excursion was 49eu pp and was advertised for 4 hrs duration was only 3 hrs and at night only saw the main street in the old town. Excursions were expensive one was 145eupp for 10hrs, and was just walking everywhere. Did have a nice lunch though. On arrival we were welcomed into a huge shed with 4/5000people all arriving at the same time, what a joke, it took 3hrs to load all the passengers. Why did we all arrive at the same time? ever heard of allocating times for arrivals. Also there was no water during this waiting period. The service from wait staff initially was appalling, the Indian and the Chinese were not well cordinated, didnt seem to know their duties, felt sorry for them. The restaurants decore were what you would expect from a brand new ship, very elegant, also the food was good, but always cold! this pattern ran thru all food outlets in the ship. Some of the behavior of a lot of the passengers left a lot to be desired, at the buffet piled their plates with food like it was the last supper. There was a masked gala advertised on their original website which never happened, just a few staff wearing masks. We expected a formal dinner dance like other cruise ships have. The nightly entertainment was not as expected and in some cases was amateur. Read Less
Sail Date: March 2019
Cruise was chosen primarily for the itinerary and because we had travelled with Costa before. Although not 5 star, Costa has generally offered good value but this time there were cutbacks apparent which changed all that. Firstly, it seems ... Read More
Cruise was chosen primarily for the itinerary and because we had travelled with Costa before. Although not 5 star, Costa has generally offered good value but this time there were cutbacks apparent which changed all that. Firstly, it seems that staffing has been reduced. For example, no poolside or buffet bar services offered - apart from the short period at breakfast, supplying coffee etc. Also, only one cabin visit from the steward per day which meant having to reuse wet towels for a morning shower. There seemed to be fewer staff around generally which might have been the reason for slower bar and restaurant service - and as a result this may explain the tepid or sometimes cold food being delivered to tables. The Cruise Consultant confirmed (sadly) that these changes were across all Costa ships, not just this one. There was a lot of pressure to buy the drinks packages, which we tend to do anyway but far fewer people seemed to be PAYG for drinks. With the reduced staffing it was much more difficult to get served and we began to wonder whether this was engineered to reduce the drinks bill for those having bought packages. Also, talking about the drinks package, we were on board for nearly 4 weeks and at dinner and lunch we were served only two different white wines and two red. It got rather monotonous after a while. Finding a table for a buffet lunch was a challenge to say the least. Queueing was the norm - at the buffet and bars, the information desk, to see the English host, the Costa Club rep, even the Cruise Sales rep. A friend, went back to book their next cruise but walked away because the rep allowed someone to queue jump. Additional quick points: No chance of getting into the gym - far too small At the quiz, shabbily presented - girl with a mike - and poor English. Embarkation - bit of a farce, but that's not unusual with Costa Disembarkation - they blamed Port Authorities for a long delay, but it was Costa that evicted us from cabins at 8am Informstion Desk - visited twice and twice given incorrect info Despite all the above comments, I do want to emphasise that overall, staff were trying their best, still smiling and obliging. They seemed to be hampered by trying to serve more people in less time. This seems to be more of a management issue - or dare I say, a profits issue. Overall, I do feel reviewers should rate cruises with some consideration of the price they have paid for the their cruise and I have done so. Previously, I have been more than happy with the more laid back approach to cruising proved by Costa, and found it to be good value. Now, I feel it's gone too far. Read Less
1 Helpful Vote
Sail Date: March 2019
This was a 31 day repositioning cruise from Reunion to Venice and the main attraction was the itinerary around the Indian Ocean and the Eastern Med. The Victoria is an old ship and the decor, compared to MSC ships can best be described ... Read More
This was a 31 day repositioning cruise from Reunion to Venice and the main attraction was the itinerary around the Indian Ocean and the Eastern Med. The Victoria is an old ship and the decor, compared to MSC ships can best be described as ‘drab’. This was my first Costa Cruise so I had an open mind. The usual mix of five languages with French and Italians being predominant - very rude and very ignorant. The cabins were comfortable and the showers were always hot with plenty of pressure. Food was very good. Never a bad meal. I did not use the buffet after witnessing people handling food directly, replacing food from their plates having changed their mind (I assume) and generally coughing all over it. The standard of hygiene was a genuine concern - the Staff did nothing to enforce cleanliness and, as others have commented, hand gel containers were usually empty. Almost all passengers were affected to varying degrees with a severe cough and chest infection which the staff did nothing to prevent or restrict. Passengers that were clearly very ill and should have been confined to their cabins were allowed in the dining rooms - happily sharing their germs to all and sundry. Security was also very poor - the ‘Security Team’ inspired absolutely no confidence. Entertainment was generally good and the majority of the bar and restaurant staff worked very hard and always with a smile. My cabin steward was hopeless but he was probably the exception. Shore excursions were, basically, a rip off. Extremely poor value for money. Drinks prices in the bars were high - much higher than in a shore bar and with a 15% service charge. The daily service charge of 10 euros was mandatory. Pizza was available at an additional charge - on an Italian Ship! Because of the hygiene and security concerns I would never consider a Costa cruise again. Read Less
2 Helpful Votes
Sail Date: March 2019
Chosen this cruise line because of the itinerary offered and being an Italian passport holder I did believe to be proud of the italian hospitality offered and convinced friends to join on the Costa Mediterranea. A total catastrophy to say ... Read More
Chosen this cruise line because of the itinerary offered and being an Italian passport holder I did believe to be proud of the italian hospitality offered and convinced friends to join on the Costa Mediterranea. A total catastrophy to say the least!!! Never again will look or put a foot on a Costa vessel regardless on what they offer. A catalogue of mistakes, rudeness, could not care and bother attitude from all, especially from management, supervisors and officers as a whole. Informations as from the so called Head Offce never reached the vessel, comunication failure all round. Billing instructions even worst. Costa liner has become a 'bums on seat' category styled business, they attitude has totally gone astray and into deep waters. No customer skill or customer care in force. All what they want is: come on board, pay the bills and get out!!!!! Arrived in Dubai with BA flight at 08.00, presumably you could check in at 13.00, never advertise differently, the earliest they allowed you to, was 16.30, without a drink, snack or whatsoever. Had a special need individual with us, requested a wheelchair for at least 4 times, never arrived untill 17.20. By this time we were already stressed up. Taken luggages at 11.00am, yet never arrived in the cabins untill 20.45, just before dinner time. We were planning to visit Dubai, we hand up going nowhere expect on board. Lost the visit of Dubai sights!! Next day went to one of the bar for informations on non-alcoholic cocktails, prices and choices, was manned very rudly by an individual in the most abrat way. Complained to Head barman (Umberto) and had no confidence in him simply he was not responding enthusiastically and responsive to guest need. Blant as a tree trunk. Ordered via Costa website, water packages (3), never materialised even dough I had receipt from Costa on my mobile emails. Had to argue my way around. Restaurant food was very mediocre on majority of nights, very small or miniscule portions, mostly was cold or just about warm. Felt sorry for our waiter, because he was getting the hard times from the company failures. Gluten free diet was the worst ever experienced in 11 cruise taken in the past with other companies. Bread roll was like a chewing gum, soups were very watery, offered fish finger as main course, offered mini burgers or pizzas as glutel free mains. These dishes I dont even offer them to my granchildren which are 4 years and a 6 years old!! When decided to by a water package, reception decide to cancel it making my stressful time even harder. Every night in the main bar had discussion and disagreements with catering staff in respect to the totals showing on receipt, and being told the computer has made mistakes. How many naive guest have not checked and lost their drinks? Buffet food was always cold even dough they had proper utensils and not used fully! in numerous occasions had to ask chefs to change the food on offer and ensuring food was hot when it need to be hot!! A Russian originated receptionist and a night Italian male extremely rude in occasions. By the time we arrived in Muscat, I wanted to check out and return to UK, if I had the facilities of internet connection for flight search. Paid a wifi connection for the whole cruise, (48 euros) yet only used 30 minutes a day because it was not working properly, excuse was 'the satellite was not in good condition'. English breakfast tea, not available most of the days, had to beg waiters and given one bag at the time. Same goes to the decaffeinated coffee, you had to beg for getting a sachet. Public toilets closed most day at buffet time, when lunch session started. No facilities of hand washing, hence the contamination of dirty hand on board, not enough liquid jel for guest to use. A broken chair found in the casino and reported was never fixed for a least 4 days, very cleverly the chair was moved to another fruit machine. Lots of inconvenience for guest but very conveniently for the staff. Of course they are there to work but they are there to please and ensuring the guest needs are met. Worst of all, the service charge is a compulsary and very expensive item. £180.00 for the cruise each. The only saving grace was the entertainement team lead by Ariel, was very helpful, friendly, enthusiast, and above all very funny to all guest. Read Less
3 Helpful Votes
Sail Date: March 2019
Maiden cruise - I think not. Ship was wonderful and the roof that opens onto the Lido Deck wonderful. Animation crew fantastic and they appeared to be the only ones on board the ship that seemed to welcome us English speaking passengers. ... Read More
Maiden cruise - I think not. Ship was wonderful and the roof that opens onto the Lido Deck wonderful. Animation crew fantastic and they appeared to be the only ones on board the ship that seemed to welcome us English speaking passengers. They and the friends we made on the ship made the cruise bearable. 19 days of having people push and shove to get food, not waiting patiently in line, taking excessive amounts of food. The pushing and shoving was also apparent in the shore excursions. A lot of people cancel tours as we did to do our own thing. You would think that this was Costas first cruise as it was badly organized. No English programmers on tv - if you were Chinese you had the best choice. We had 3 movies on a loop for 19 days - how pathetic. Did I mention that we had Chinese film crew and actors on board blocking off access to different parts of the ship so they could do promotional film for the ship in Chinese. Did not know that this cruise was last for Europeans as the ship has been leased to the Chinese and will be based out of Shanghai. They seemed to forget about us already on this cruise and focusing on the Chinese market instead. Painting and maintenance constantly going on around us - had to prop open cabin door to get ride of paint fumes. No library - started up informal book swap. Cold food - meat you could not eat as it was tough. Sweets were fantastic - a highlight of any meal. Poor performance Costa - if you are looking for more new customers this is not the way to get them. You need to focus on the passengers you have onboard not future ones. Read Less
1 Helpful Vote
Sail Date: March 2019
The cruise was chosen as part of travel package. I have cruises before, but this was the worst for the following reasons: - Lack of food choices and repetitive. They serve pasta and spaghetti with light sauce, lack of flavouring - ... Read More
The cruise was chosen as part of travel package. I have cruises before, but this was the worst for the following reasons: - Lack of food choices and repetitive. They serve pasta and spaghetti with light sauce, lack of flavouring - Entertainment all in Spanish (good for South American passengers) - Day of departure (must leave room by 8am) - Restaurants- can not chose where to sit and you get half hour slot to attend restaurant otherwise you will not enter. For instance, number 312 must attend dinner by 7-7:30pm. Furthermore, lido desk 9 all 5 restaurants serve same food - No English Channel on TV - You must pay tips at the end in American dollars, and must be on credit card. Coming from UK we only had debit card -Orange juice is waterly, and jo hot drink throughout the day apart from breakfast and afternoon tea at 4pm - Desk 2 is noisy and you hear music playing. It is annoying to hear at 11pm! Good: -Some islands were beautiful -We had nice guy who did the room -Gym - interior nice Read Less
2 Helpful Votes
Sail Date: March 2019
Upon boarding there was no one available to greet our group, no greeter to welcome us (that was probably our first clue to disaster). I got to my room, it’s clean but had a very musty smell so I needed to open the balcony to air it out ... Read More
Upon boarding there was no one available to greet our group, no greeter to welcome us (that was probably our first clue to disaster). I got to my room, it’s clean but had a very musty smell so I needed to open the balcony to air it out as it had a strong stench. Beds hard as hell and unable to control the temperature in the room. There were no English channels on the television only AL-jerze new, no CSI, Barnaby Jones, Murder she wrote or Matlock. There were no activites for people who spoke English. I have never been in a room which did not have a clock, therefore I constantly had to call the front desk for the time or go to the hall by the steps, just so not to be late for my excursions. Speaking of the Excursions I selected easy tours but there was a lot more walking which did not allow me to take in the views. I take cruises to determine which places I liked the most and would revisit by land but I was not able to make a decision being on the Costa Mediterranean cruise. Announcements were all in Italian which made me make several calls to the operator, as I did not know if the message pertained to me as something I should know. Customer Service Personnel was outrageously, rude and rather disrespectful. Here are two examples: I was standing in line at the customer service desk waiting for help, the lady overlooked me and addressed a man behind me like I was not there, so yes, I spoke up and in Italian she asked the guy to wait. She never said sorry. Another, example again I went to customer service for so clarification about my bill, the young guy was not clear and very impatience, so I said to him I am not following what you’re saying as your explanation does not make sense. I said I didn’t feel like I was getting good customer service. He said he's giving excellent customer service and he don't understand. I said it is your job to ensure I understand he said oh well and went on to the next person. So, I waited for morning. Food: The food on the buffet was cold, under cooked, no flavoring or seasoning. The food in the Dining room was not much better. The waiters were very slow at serving dinner then wanted you to hurry up because you are now interfering with the next service. REALLY. You’re slow so I got to hurry. REALLY. Then there was no food available after 9 pm, this is the first cruise that food was not available during the evening and early morning hours unless it was purchased (hamburgers and pizza) which should have been available as part of the price of the cruise. I would understand aa separate price if it was a specialty restaurant but not for something that should be available. SO, since I’m diabetic I had to ensure I brought some snacks on board, so my when my sugars drop, I had something available to bring my sugars up (this is a real issue for people with Diabetes). Drink Package: my understanding was it unlimited bottle water, can soda and selected alcoholic beverage including mix drinks but the bar personnel said they could not give me a bottle of water but could pour the contents in a glass (therefore, I was getting 8 ounces instead of a whole bottle or 6 ounces instead of a can. So, I had to drink it then order another. I was told if I wanted a can or bottle, that I would have to pay for them. WHY? Read Less
Sail Date: February 2019
We chose this cruise to extend our warm weather holiday and because the dates worked. We had just come off a 19 night Ft.Lauderdale - B.A. cruise on the Royal Princess plus a 2 day visit to Iguazu Falls. Your first ... Read More
We chose this cruise to extend our warm weather holiday and because the dates worked. We had just come off a 19 night Ft.Lauderdale - B.A. cruise on the Royal Princess plus a 2 day visit to Iguazu Falls. Your first impression starts at the cruise terminal check in which is disorganized. Once on the ship we were pleasantly surprised at the size of our premium balcony stateroom, but the balcony itself is small and the furniture is old,uncomfortable and soiled looking. We found out the next morning that the bathroom shower is poorly designed and the water leaks all over the floor because the shower curtain is too short. We pointed this out to our harried room steward who said he would have it replaced, but it never was. We used towels to soak up the leaking water every day for our 7 day cruise...how is this more efficient than fixing the shower? Our next disappointment was a the buffet restaurant which was chaos for breakfast and lunch. It is so poorly laid out that each meal turns into a free for all just to get your meal then another free for all to find a table.There seems to be a chronic shortage of seating which made us dread going up to the buffet. On sea days, when everyone is onboard the buffet situation is even worse, so we resorted to the dining room where it was marginally less chaotic for breakfast, but still unpleasant. We chose the early assigned seating for dinner in the dining room because they don’t offer open seating. Dinner was a relief because it was calm and collected and our waiter”Dino” was a Pro. The dinner menu’s were good as was the food quality, but beware that water is not included with dinner unless paid for i.e. bottled water. The wine prices on Costa are slightly less that other Cruise Lines i.e. a bottle of Chianti was $25 whereas the cheapest red wine on a Princess was $32. Aside from our balcony, which was never cleaned, the general condition of the ship was good. The decor could be described as “gaudy” The fitness centre had an adequate number of machines (some defective) but disinfecting wipes were not provided. There is a good sauna in the fitness center’s change room which was a welcome inclusion We usually cruise on Celebrity,Holland America and Princess, so if you are used to any of these lines you will be in for a culture shock. If you can get over it (as we did) you willappreciate the diversity of entertainment which is quite good on Costa, with many lounges,a very large theatre with excellent shows and a nightclub with good bands and dancing every night. Our itinerary along the Brazilian coast involved 3 stops in small ports that requiredtendering for each (one being 1/2 hour in each direction) English is not common on shoreso our general routine was walking around town,a bit of shopping then wifi and a drink allaccomplished with sign language. We both agreed that we would not sail on Costa again, which is a shame, because we felt the staff all worked hard,and the entertainment was good,but they could not make up for the buffet chaos,understaffing,poor ship design, and poor management. Read Less
Sail Date: February 2019
We chose it because of the port of call and the price "seemed" right? The service was poor and the customer service desk was not much better, staffed by people who had very little experience with travelers and were misleading ... Read More
We chose it because of the port of call and the price "seemed" right? The service was poor and the customer service desk was not much better, staffed by people who had very little experience with travelers and were misleading and uninformed. Promises made were not kept resulting in our wasted time. Time is money$$$ ! Little or no efforts were made to fix issues. We read about problems in Italy, political and organization wise and this ship encompasses all that is wrong with Italy in one spot! Food in the restaurant was often cold and orders delivered to our table were mixed up. Simple things like ice were not available. The printed menu did not cover the actual dishes served so that a number of allergies were only discovered at the last minute. There were no substitutions so you basically went without food if you could not eat the food the waiter brought you. You could always fall back on the buffet on the 9th deck and that was the only "safe" place to eat. The wifi package did not work...but no refunds and the service desk did not understand how it worked. Read Less
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