1. Home
  2. Cruise Lines
  3. Costa Cruises
  4. Costa Cruises Cruise Reviews
3 Helpful Votes
Sail Date: December 2017
Greatly recommend to those who are keen to go for a cruise managed by a poor management who always put on an "unhappy" face on all their cruise with no proper instructions given and when questions were raised by their guest to ... Read More
Greatly recommend to those who are keen to go for a cruise managed by a poor management who always put on an "unhappy" face on all their cruise with no proper instructions given and when questions were raised by their guest to their crew, the standard reply was "I don't know, please check with another crew.". Also if you do not wish that the crew to enter your cabins, do remember to put the "Do Not Disturb" sign at your door as our room was entered multiple times for no particular reasons even though we didn't call for housekeeping and we realised that our laptop had been touched ( as we left room for a short time to attend their concert, we left our laptop open and when we were back, it was closed and the whole room was pitch dark - even side table lights were offed. ) When asked to the information counter, they said we didn't put "DTD" thus the crews can enter and leave anytime they like. Toilets were filled with moulds at bathing area, beds were stained with black stains even after a housekeeping session done.. Smoke can be smelt along the corridor of the cabins, insufficient kettles available as well. The adapter given by the crew had sparks coming out from it when it was plucked it and when asked for an exchange, the crew said that they ran out of it. Long queues during meal times and there was no one controlling the crowd nor guiding the passengers. Ice cream stall only open for 1 meal throughout the 5 days of cruise. Speciality restaurant does not offer all indicated food items and we were not told before we sat down for our meal. Waste of money. There is 3 eating area for the passengers, however, only 2 is available as 1 is converted to "FOR SUITE" passengers only. We purchased the non-alcoholic beverage package but the crew would keep on telling us that the non-alcoholic drinks are not included and we had to pay extra (don't buy package as they don't honour it). No proper lightings near the swimming pool where some kids are found running in dark as well which is very dangerous. Entertainment were the same for the 5 days. Poor management on disembarkation and embarkation as well as no proper direction nor instructions given, announcement system is also not clear. Overall, its a waste of money and time, both my partner and I are very displeased with the service provided, management control, experience, condition of the cabin and the embarkation and disembarkation process. This is not our first time cruising on a cruise liner but it will be the first time and LAST TIME cruising with COSTA VICTORIA. Read Less
5 Helpful Votes
Sail Date: December 2017
I wanted a cruise our of Dubai. My hobby is traveling and I travel every month-plus. I have been on about 140 cruises. My first cruise in 1973 was with Costa and I cruised on the Carla C out of San Juan years later. These cruises were ... Read More
I wanted a cruise our of Dubai. My hobby is traveling and I travel every month-plus. I have been on about 140 cruises. My first cruise in 1973 was with Costa and I cruised on the Carla C out of San Juan years later. These cruises were great, but Costa has changed. They charge extra for every thing. I booked cruise, air, hotel and excursions with Expedia. Everything worked out fine, except the cruise and the last two excursions. I had to be out of the hotel by noon. So I got to the terminal at 1130. There the Costa people told me check in was at 8:30 PM, which was new to me. They said it is on your documents, not mine. So the first day of the cruise was spent sitting in the terminal. So it became a six day cruise, even the gratuities were for seven days on a six day cruise. If you had a complaint, they would say what is your cabin number and that was the end of that. Most cruise ships post menus, not this ship. On the plus side best room safes I have seen and most of the crew were friendly. Read Less
1 Helpful Vote
Sail Date: December 2017
I am eager to write this review in order to increase this cruise rating. After my mom paid for this cruise, she did a bit of research about Costa Victoria. Mostly was awful, so we almost cancelled our cruise and let the money go instead of ... Read More
I am eager to write this review in order to increase this cruise rating. After my mom paid for this cruise, she did a bit of research about Costa Victoria. Mostly was awful, so we almost cancelled our cruise and let the money go instead of wasting our time. But it is our last trip with my brother before he went overseas, so we decided to go. And seriously, this is my first cruise and it is AWESOME! well, for me the ship was huge (although they said it's a small ship). Food was FREE (even for semi fine dining version), unlimited and great (especially for indian food), but you have to pay for other premium drinks. the timing was PERFECT (23 Dec at 22.00 until 27 Dec 14.00). I respect all of the crew members that give their best effort to serves us day and night with their best smile to ensure our best experience on cruise (THANK YOU!). The cabin design is old fashioned, but CLEAN, they clean our cabin twice a day. Endless parties and event for sure. Definitely WORTH IT for their value for money. To get this personal, I'm 22 yrs old and I came from Indonesia. Not really the best cruise for my age, but I totally recommend this cruise for FAMILY who had kids around 12 yrs old. Read Less
9 Helpful Votes
Sail Date: December 2017
Chose this cruise with 9 family members over the Christmas Holiday. It wasn't overpriced like many over the holiday, so we thought this would be a good choice but we all wished we had paid more for another cruise line, like Celebrity, ... Read More
Chose this cruise with 9 family members over the Christmas Holiday. It wasn't overpriced like many over the holiday, so we thought this would be a good choice but we all wished we had paid more for another cruise line, like Celebrity, Princess and Royal Caribbean who we have traveled with many times. Two of our family members traveled with Costa many years ago and said it was wonderful. I guess after the Costa ship sunk in Italy a few years ago, they haven't been the same ever since and I really wanted this one to sink as well!!!! We were unable to sit together because they messed up our seating arrangement and we were all separated. They continually said there was nothing they could do!!! Really???? We ended up having to eat at the buffet in order to be together. We had to "pay" for a private dinner for Christmas Eve just to be together and it was absolutely horrible!!! Overall the service, food, and willingness to fix problems was absolutely horrible! Soooo disorganized!! Couldn't get butter, they ran out of water, coffee, juice and ice continually!!! Italian ship with no ice cream or Gelato, really????? Had to leave a sign everyday for my steward to remind him that we needed ice. When I didn't put out a note, we got no ice!! I have been on 12 cruises and yes there are some better than others, however, this was absolutely the lowest of low cruises I have ever been on. So disappointing especially since it was over Christmas!!! I could write a list of things that went wrong every single day, but then this would turn out to be a book! DO NOT EVER TAKE THIS CRUISE AND THIS PARTICULAR SHIP!!!! Unless you want a terrible experience!!!! Read Less
Sail Date: December 2017
My husband and I (50s) and our daughter (20s) chose this cruise because it was a favorable price for a Christmas cruise, on our bucket list. We had cruised with Costa once before in 2010 and enjoyed it overall. Booking the cruise, I was ... Read More
My husband and I (50s) and our daughter (20s) chose this cruise because it was a favorable price for a Christmas cruise, on our bucket list. We had cruised with Costa once before in 2010 and enjoyed it overall. Booking the cruise, I was surprised that we would not receive and previous guest credit for our other cruise, since they only give credit for 3 years, but more on that below. Embarkation: Unlike other cruise lines we typically use, embarkation was between 1 and 9 p.m. Since we didn't have any early boarding privileges, we meandered on our drive, arriving around 3:30. There weren't any lines for any aspects of embarkation, and we were on the ship quickly. Room was ready and luggage arrived shortly after. Because of the later embarkation time, muster was scheduled between the two dining times. This was a fiasco! Our poor waiter was trying to get all of our meal served (on the first night, which is always slower anyway) before we had to rush back to our cabins, get life jackets, go to our station. Muster was very disorganized (aside from the fact that they scan cards, which is good), and we were subjected to heavy fumes. People were coughing, putting scarves over faces, etc., and someone almost passed out. When we tried to let someone know about this, the muster helpers were very nonchalant, and non-helpful. Didn't inspire much confidence for a true emergency. Ship and Cabin: Deliziosa is similar to the Carnival Spirit class ships, which are my favorite. They seem to be just the right size and have a good crew: passenger ratio. I rarely felt crowded into long lines. We had a balcony cabin. On Carnival, it would have been considered an obstructed view, but we were not told this at booking. However, we have stayed in these cabins before and the price was acceptable. The balcony is a standard size, fitting 2 chairs and a table. A downside of Costa was that they allow smoking on balconies, and we had a smoking neighbor. The room had plenty of storage space for the three of us, including in the bathroom. Our cabin steward, Adamson, was stellar (a nice change from our recent Carnival cruises, where service was subpar). Dining: There were highs and lows here. The dining room dinners were great. Delicious 6-course meals. If you don't like pasta and Italian food, you will not like it; if you do, you'll enjoy trying things from various regions ... and lots of pasta! The special Christmas Eve dinner was very nice. Our waiter was professional and did a good job, given the demands of his section. The waiters seem overworked, with management that don't seem to want to pitch in. The hostess was very rude. At breakfast, they have a buffet in the dining room (?) with the option of ordering off a menu (which they seemed very hesitant to offer). Dining room lunch on sea days was good, like the dinner, but they were very overwhelmed on Christmas day, when everyone decided to eat in the dining room. The buffet at breakfast got to be boring - the exact same foods every day. Lunch was a little better, with some variety, but always very crowded and chaotic. The 'open' times of the buffet never seemed to match our schedule, so we often found ourselves scrounging for the leftovers or there before it was open. There seemed to be scheduling issues. We did try the pay-for-pizza restaurant. The pizzas cost 8.50 and were very tasty. However, on an Italian ship, it seems that pizza should be a 'given' on the buffet. Overall, if you are expecting 'American' food, you will probably not like the dining experience. Illy coffee in the buffet, yum!, with hot milk. A treat! Ports / Itinerary: Our itinerary got shifted because of the hurricane, but was eventually changed back to the original. We ended up being off schedule several times. First, we ended up leaving more like 2 in the morning, instead of 9 p.m., because they were waiting on people whose flights were delayed. I'd not really ever experienced that before. That put us late into our first port, Nassau. Then we had not one, but two!, medical emergencies where we had to turn around. Realize this is not Costa's fault, but it cut our time in Grand Turk in half. Our other ports were Amber Cove and Key West. Since we have been to all of these ports before, we hadn't made any special arrangements (aside from planning one of the Fathom volunteer excursions in Amber Cove, which was canceled due to lack of interest). We walked to Junkanoo Beach for a swim in Nassau, swam at the port in Grand Turk and Amber Cove, and went swimming / walking in Key West. All were enjoyable ports. Entertainment and Activities: Very happy with the variety of entertainment. There were several types of musicians on board, and it was fun to watch many people ballroom dancing. It was nice that there were two dancers on board who danced with passengers. Also, entertainment staff were very present and also did dancing. The evening shows provided a wide variety, and we enjoyed most of those we went to. There was a Bee Gees tribute band (very good), a magician (meh), a tenor (excellent) and acrobats (excellent). We missed the passenger talent show, but heard it was good. The tenor was on board for Christmas, and it was a special treat to hear him sing on Christmas Eve, especially Ave Maria. They also offered a Christmas Eve Midnight Mass and a Christmas Day Mass; we went to the former. They even had Communion! (This went much faster than I expected it would, surprisingly.) There was also a Santa visit for the kiddies, and 'snow' in the atrium. We also enjoyed the various trivia games in multiple languages! Rewards Program: I was pleasantly surprised by the rewards program. Since we were categorized as 'first time,' I didn't expect anything. However, we were given a few nice things: participation in past guest party, a free specialty coffee drink, and 50% off the pizza restaurant (which made it definitely worth a try). There were discounts for other things on board, and I think a free photo from the party, but we never retrieved that. Read Less
Sail Date: December 2017
We have travelled on Costa Majica in the Mediterranean before and we had a fantastic trip. The food was excellent and the shows were magnificent. So with this in mind we thought why not book our Caribbean cruise with them as well on the ... Read More
We have travelled on Costa Majica in the Mediterranean before and we had a fantastic trip. The food was excellent and the shows were magnificent. So with this in mind we thought why not book our Caribbean cruise with them as well on the Costa Delioza. Because it was it was the start to our month long trip to America for our Honeymoon and wedding in Vegas we decided to go all out and book a suite. (We are South African so the exchange rate for us is R14 for $1). So you can imaging this is a lifetime of saving for a trip of a lifetime. Our Cruise departed from Fort Lauderdale on 20 December 2017. First sign was when our departure was delayed till something like 2am in the morning because some passengers flight had been delayed. There went the excitement of the traditional harbour departure. We couldn't stay awake till that time. Boarding was simple and easy. On boarding we were greeted by a English hostess (we never saw her again on the boat for the full 7 days). That 1st night we went to dinning room reserved for the suites. The Maitre'D took the room card from my husband and looked at me and said and where do you come from as if to say I am not good enough for his restaurant. It was a great start to our dinning experience for the next 7 days. He then told us we would have to come back at 9pm because they were going to be doing the emergency drill. (We have cruised a bit and normally they announce a time for the drill so that you can plan your time around it.) Well we then went and waited in our room for the signal. We did the obligatorily drill and went back to the dinning room. By this stage I had sort of lost my appetite. Well I was expecting much better quality food but again it was the first night and we were still in Port. We woke up to an arrival in Nassau. We didn't book any tours as we prefer to do our own thing when getting off the boat and also we could not afford the prices of the tours. We spent the day with some other passengers we met disembarking. Having been there 17 years before we were shocked at the state of Nassau and how run down it was. It was like going to any market/shopping mall anywhere in the world. We left Nassau and some stupid passenger with high blood pressure decided to go diving (which is not recommended). We heard he died and that is why we had to go back to Nassau and not move on to the Grand Turks. These ships are supposed to have hospitals and morgues on board (my son works on a ship). Anyway this delay meant that we only had a half a day in the Grand Turks which we were so looking forward to. Before leaving (in fact months before) I booked online for the Samsara Restaurant. So off we went with our confirmation. We arrive there and got a very rude well we don't have a booking for you. So I showed her the paper and her reply was well that service online doesn't work you need to book on the ship. After much discussison they seated us at a table right next to the waiters entrance to kitchen. There went our romantic dinner. The food was also very mediocre and we could well have just eaten in our own dinning room. We had another medical emergency not far out of the Grand Turks and the boat once again had to do a u-turn. This luckily didn't effect our other stops. Well back to the over all service. The waiters had a shocking attitude and banged plates down in front of you. The food at the buffet was disgusting (slop). If you wanted a burger you had to pay extra, there was NO ice cream on the boat and you had to pay for pizza. These things have always been included previously. We could not find a bar man, waiter or Matire'D who could give advise on wines. The selection was also very poor. Well now onto the entertainment. It was SHOCKING except maybe if you where Italian. I understand it is an Italian liner but you are cruising in an English speaking part of the world. Adapt. Even on our Mediterean cruise the entertainment was our joy every night. The shows were what we looked forward to every night. There was one morning when our safe would not open and I phoned the customer services desk to ask them to come and open it. We needed our passports and wallets to get off the boat at Ambers Cove. I even phoned our butler. We sat in our room for 4 hours waiting. Only when I went down to the desk and made a scene about the overall service and the fact that some dead guy had ruined our trip to the Grand Turks was I quickly ushered to our room where they opened the safe. Now after such a complaint I would have expected them to send the English Speaking Hostess to us to understand our concerns but no she was no where to be found. That evening at dinner we did get an apology from the Maitre'D and from then on we were treated like any other diner in the restaurant. I am not sure if we looked too poor to be in the suite dinning room or maybe too young? Well we obviously where not good enough until I complained. So overall the staff looked miserable and as if they were just dragging themselves through the day. A couple of the staff told us that they had just had their salaries dropped (can you imagine just before Christmas) and their bonus was a $10 calling card so they could call home for Christmas. Apparently some of the them where at threat of loosing their positions. They are taking the butler service away from the Suites. So I assume they will then lower their fees. Costa will not be seeing us again! Thanks for ruining a trip of a lifetime you sure as hell made it an overall disaster. Read Less
4 Helpful Votes
Sail Date: December 2017
**Please do not ever take Costa Victoria Ship, Italian Cruises.** My purpose for this post is not to complain, but more of making sure that the public do not get the same poor experience as I did. I went with my family (as a group of ... Read More
**Please do not ever take Costa Victoria Ship, Italian Cruises.** My purpose for this post is not to complain, but more of making sure that the public do not get the same poor experience as I did. I went with my family (as a group of 20) and here is a brief summary of what happened in the 4d3n cruise experience (Starting from the most pertinent problem to trivial ones) 1. Bedbugs Upon entering the cabin, my cousin and I checked for bedbugs but all seemed clear and the cabin looked decent. When I returned to my cabin at 3am and after showering and lying down on the bed for a while, I started feeling itchy around my back and neck. I got up to check in the mirror and saw clusters of bites and I guessed my worst fears came true. I immediately went to check my bed and noticed a couple of tiny bloodstains which were not there previously. Then I saw some live bedbugs under my blanket which I killed. I did not want to wake my cousin to change the room immediately as it was already very late and we were going to wake up early the next day hence I waited it out. The following morning, I saw an even larger bedbug below my pillow. (to be continued) 2. Response to situation a. My cousin and I went to the information counter to inform them of the situation. The first response from the staff? "You sure it's bed bugs? Did you see the actual insect?" Instead of showing concern for the customer, their first response was to attempt to weasel out of the situation and divert the blame. With some reluctance, they offered to conduct an investigation (to ascertain if I was lying) and asked me to check back the counter in an hours' time. After 2 hours, they finally finished their "investigation" and the first option they offered was: To do a thorough cleaning of room and change of bedsheets, not a change of room. In cases of bedbugs, deep cleaning is required and is normally done by professionals that have the necessary tools and chemical to exterminate bedbugs but they said 2 hours of cleaning would get rid of the bugs. Of course, we would not accept that and eventually got a change of room and before we moved into our new room, we had to go back up to the old cabin to retrieve our luggage. When we got up, the room looks new and clean, with bed sheets changed as well (They probably noticed the bloodstains and some bedbugs) and there I saw 1 bedbug crawling by the side (As shown in the video attached). ** After our cruise, there is another batch of passengers and there is no time to conduct deep cleaning of the rooms. (I'd leave it to you to imagine what is going to happen) b. I asked for some cream to apply on the bites to stop the itch and inflammation - they said they do not have any cream - If I go to the medical center I have to pay for it (despite me sustaining the bites onboard) [to be continued] 3. Medical Center There was a SECOND incident of bedbugs in a separate room (of my uncle's), so I tried again on the following day and finally understanding the severity of the situation, they offered to bring me to the medical center on the ship's account. - Went there, sat for 30 minutes while the Italian doctors/medic were conversing in Italian even though it is a straightforward case: Saw the picture of the bug, inspect the bite, and prescribe me the cream - Amidst their conversation, my cousin and I figured from the English words they used "Complaint", "Ship's account", "Bedbugs", "report", and they finally gave me the cream and 2 of them talked amongst themselves, suggesting "Allergy" - From our inference, the waiting time was for them to determine how to write their report so as to absolve the blame from the ship, probably by claiming that I had allergies rather than getting bedbug bites. 4. Facilities / Activities Limited entertainment facilities: - Spa (That was an indoor pool with cold seawater) - Gym (Was decent) - Sauna (Too small) - Theatre (Which has almost no activities) - Outdoor pool (1 baby pool, 4 jacuzzis, 1 normal pool of only 10m) - Card Room (Looks decent but we did not use it) - Casino (Outdated and combined withthe kid's arcade, which is extremely inappropriate) - Kids' club (Acts as a childcare centre, which is actually not bad) - Disco (That I have no idea what it's for) - Basketball court (The only thing that is at the top deck) - DFS Repeated/boring activities: - Seminars (Often conducted under different names but it's the same activity) - Some dance classes - Italian lesson (1 hour on the 3rd day?) **The activities may not be bad, but there is limited engagement because the staff are simply not passionate enough and passengers can feel it. **No free drinking water, not even water dispensers, everything has to be paid for (Even those in the suites only get 1 bottle a day) 5. Service ***** After playing in the casino, I went to ask for some water. - The staff said I can only get bottled water - I asked if there was plain water - She said "Do you want bottled water or tap water?" - I asked, "Is the tap water drinkable?" (Knowing that ship's tap water is not potable) - "No" - If the tap water is not drinkable, why would she even offer that?! If it's others who did not know, she would have given it to them. - Hard to get smiles on the staff - Staff works extremely slow (It takes us around 40 mins to be served in the restaurants) [Most likely due to lack of enthusiasm and culture created from top-down] 5. Feedback form - Towards the end of the cruise, some of us had to attend the disembarking briefing, and they wanted us to fill up this feedback form - Instead of asking for our sincere feedback and ways in which they could improve upon, they EXPLICITLY stated that for Q1: How has your cruise experience been? [ We should fill in Excellent only] & Q16: Would you recommend Costa Victoria to your friends and family? [ We should fill in 'Yes, definitely!'] - That night, they made 2 announcements to submit our feedback form and EMPHASIZED to fill in the 2 questions as suggested - The following morning, at 0900 hrs and 0930 hrs, they made the same announcement re-emphasizing the need to fill in the 2 questions as such. **A good cruise would never have to worry about customers' feedback. The fact that they constantly reminded us to answer the questions in a certain way made a lot of us sick to the stomach. 6. Food / Miscellaneous I wish Gordon Ramsay was there -- it would have been 'Cruise Nightmares'. The food was so trashy that it was a slimming cruise for me. - In one of the photos, is the crabs where the gills are not even removed (One of the dirtiest parts of the crab) - Lobsters: For the first 3 days, we had the option to pay USD15 to purchase a lobster meal, but on the 3rd night, we were offered that option. It was not fresh to the extent that it tasted like mashed potato stuffed in lobster shells. - Steak: Felt stale and had a gross aftertaste, something I never had before - So-called fine dining experience: Is actually 'recycled' food from the buffet area. - Virtually nothing was beyond edible, even those that we had to pay for (E.g. USD8.50 pizzas that used frozen dried shrimps that had a stale taste) - However, the desserts are generally not bad. This whole experience has been so bad (and you can see the aftermath of the bites I suffered, not just limited to the back). We paid about 400+USD for 4D3N but there were so many other costs, such as COMPULSORY tips, paid water, paid food, paid activities. Until now, Royal Carribean still remains the best experience one can have (Having a dedicated crew that serves you during meal time, polite staff, fun activities and a myriad of onboard activities to do) So, please, I implore anyone out there who is considering a cruise trip to not scrimp on 200USD and just go for Royal Carribean, not Costa Cruise. Read Less
4 Helpful Votes
Sail Date: December 2017
Wanted a exclusive dining experience for Christmas. Got Hell Costa Diadema Christmas in the 'Med' 18th Dec to 31st Dec 17 B2B. The term 'never again' comes to mind unfortunately we have already booked this ship again for five ... Read More
Wanted a exclusive dining experience for Christmas. Got Hell Costa Diadema Christmas in the 'Med' 18th Dec to 31st Dec 17 B2B. The term 'never again' comes to mind unfortunately we have already booked this ship again for five weeks' time. Making allowances that it was the lead up to Christmas we expected a full ship & lots of children, fair enough we have been with Costa lots over this period, so knew what to expect, or so, we thought. What we got was the EXCLUSIVE dining experience in the club restaurant ruined by children running amok bumping into waitresses carrying hot plates while their parents chatted on mobile phones, a menu of just two choices which was repeated the second week. Track suits where on show as was shorts on three days. Now I love the club restaurant but this was something akin to a motorway service area on a bank holiday, certainly so far from exclusive dining as you could get. So bad that on four nights we wear unable to choose anything from the menu that was to our liking, having tried the other choice on the first week. We resorted to paying for the Samsara twice (same menu) and the Teppanyki once (wonderful) & even the buffet, (better choices than the Club EXCLUSIVE restaurant.) Choosing a suite now for the privilege of fine dining now appears to be a total waste of money. The second most annoying thing was the sheer volume of the music in every bar, even our favourite Piano bar which you even had to shout orders to the waiters over the din (music) we resorted to the Pizza area seating just to allow us to talk to guests we had met on board, even the shows were exactly the same as the first week, so in fact our second week was a total repeat of the first week from menus to shows. The casino has doubled its stake on every machine & it seems pays out very little, according to several people we spoke to. Once again very po treatment of Perla Diamante members & Suite guests boarding at Barcelona, On the plus side, well, fabulous staff very helpful, very clean & tidy cabins and about the ship. Good treatment of the children on Christmas day, present for each from Santa. Although ship was full it did not feel crowded, fairly easy to walk round even at our very slow pace, apart from end of the shows. Nice to have two rows saved in theater, however no check was ever made making this perk again unworkable & useless. Would these B2B cruises make us think about sailing with Costa again? Yes, I guess it would if it was the Diadema over the winter months only. Read Less
10 Helpful Votes
Sail Date: December 2017
We chose this cruise because of the great port calls; Italy, athens, olympia, Kotor, and Split. The destinations did not disappoint. They were fantastic and we avoided much of the crowds by cruising in the winter. Unfortunately, we did ... Read More
We chose this cruise because of the great port calls; Italy, athens, olympia, Kotor, and Split. The destinations did not disappoint. They were fantastic and we avoided much of the crowds by cruising in the winter. Unfortunately, we did not have a chance to explore Venice before our cruise departed as Easyjet canceled the flight. Needless to say, we had to scramble to find alternative transportation to Venice and it cost us an extra day of travel. The embarkation and disembarkation was extremely smooth at Venice. We had no issues getting on the ship four hours before the departure. Customs was smooth and friendly and this was the easiest embarkation we have experienced. The Luminosa allows you to embark or disembark at any of the port calls but I'm unsure how smooth the process was at the other locations. Like other reviewers, we found the Luminosa to be average. Compared to other cruises, the food was disappointing. Mainly pasta dishes and you pay extra for the dishes that are included on other cruises such as steak and lobster. Costa cruise lines charges extra for things like coffee, bottled water, ice cream, and even pizza. We found the layout of the cruise ship to be very similar to other cruise lines of this size. Spa on the 9th floor near the front of the ship, cafeteria style dining on the ninth floor, restaurant on the 2nd floor, casino, bars, etc. Our classic cabin with a balcony was nice; easily accommodating two adults and two children. The cabin was well insulated but we did hear some children running in the cabin above us. Thankfully, no issue with neighbors that smoke. The kids club seemed fine. My nine year old only went a few times but there didn't seem to be any language barriers. The teen club, however, was given over for infant space. As a result, the teens didn't really have a place to hang out and they would meet on various parts of the ship. It was a poor compromise and our teenage daughter, whom usually likes the teen club, chose not to participate on this cruise. It is apparent the crew is overworked. We were told they work 13 hour days for nine months without a day off. Our steward was responsible for around 20 cabins and it showed. Although hard working and friendly, you could tell the staff was stressed. Also, be prepared for lots of Italians and a lack of personal space and no regard for queues. Of course, this happens with other nationalities as well. Also, the announcements must have been in at least three languages which got tedious after a while. We did not attend any of the entertainment options but other passengers had good reviews for the nightly entertainment. All in all, we had a good cruise thanks to the port calls. Costa Luminosa has the potential to be a great cruise ship. Unfortunately, the quality of the food and overworked staff prevent the experience from rising to the next level. I would recommend the ship to those who are excited about visiting European ports and the timing works or the Luminosa price is significantly less than the competitors. Otherwise, it would be wise to consider other cruise ships. Read Less
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise