1. Home
  2. Cruise Lines
  3. Costa Cruises
  4. Costa Cruises Cruise Reviews
5 Helpful Votes
Sail Date: December 2017
We went on this cruise on an invitation to join another couple. It was cheap. We have cruised before and had good experiences. This was not one of them. Ship was small and inefficient. small overcrowded in every way. 2 small pools. 2 ... Read More
We went on this cruise on an invitation to join another couple. It was cheap. We have cruised before and had good experiences. This was not one of them. Ship was small and inefficient. small overcrowded in every way. 2 small pools. 2 tiny hot tubs, that were luke warm at best. But due the ridiculous overcrowding on the boat, even getting access to them was a challenge. The website said there was a roller rink, there was not. Cabin was fine, good service each day. Dining was just ok. Not 'Italian' in nature in the least. Buffets were just ok, if you like being fed like a herd of cattle. They actually were so stingy that they turn off the juice at like 10 in the morning. Of course no beverages were free and one person in a cabin can't buy the package, both have to. Even the late night pizza bar, as it was, was pathetic and not free. 8 dollars for a tiny pizza. I thought this was a cruise, and an Italian one at that. Since when do you pay for food? The late night pizza treat is a given on a cruise, no? Water machines not working regularly either. I swear they would make you pay to use the fountain if they could. Shows were good. What else can you do anyway? Ports were the same old cruise line ran, chaotic, people herding, noisy,affairs they always are. The poor countries we visit don't get a cent. So sad. We did excursions , Bahamas was lovely as we managed to get away from the crowd. Grand Turk nice too. Miami was a disaster for weather. We did a hop on hop off bus tour and there was more water inside the bus than out. They can't do anything about the rain, I understand, but the guide said she calls the boat to inform them to let passengers know that it's not good weather for this and they should tell us. They didn't. And of course the boat charges the excursion to your room card, cuz they own everything. It's infuriating. So we spend a day docked at Miami, then at night, we race out to see again, 30 miles (so they can run the casino and serve alcohol, international waters) and we just sit there, drop anchor and get tossed back and forth all night. I threw up from the motion sickness that I don't usually suffer from. Then we head back into Fort Lauderdale and get off. My teenagers were so unimpressed and miserable. You actually had to pay to play ping pong. Can you believe that? We have done a Holland America older crowd cruise which they loved. I will never ever go on a Costa boat again and am avidly warning others not to go. Check your boat people, find out about the little details. The whole landscape of cruising has changed and not for the good.. It's not a vacation. You are not pampered. The 'amenities' are terrible. You are crowded and miserable on a floating tank of greed. Read Less
5 Helpful Votes
Sail Date: December 2017
Just come back from Costa Fortuna, can never be worse! 1. My wife got hurt seriously in one of the viewing elevator with a narrower inner half. She got bumped at the sharp angle while forcing back by an incoming flooding crowd of ... Read More
Just come back from Costa Fortuna, can never be worse! 1. My wife got hurt seriously in one of the viewing elevator with a narrower inner half. She got bumped at the sharp angle while forcing back by an incoming flooding crowd of passengers. Why didn't they installed some protective layers on the angles to protect their customers? 2. Shower: very weak. Repairman said already fixed. Hard to take bath normally! 3. Air conditioning: too warm. Repairman said already fixed. Must be on. No one can turn it off. You just can change the combination of hot air and cold air. The problem was even we turn it to all cold air, it is still pumping out warm air. It made us sick throughout the journey. 4. Difficult to locate some restaurants. No straight road. You have to go upstairs and go downstairs again to some of the places. 5. Not really free from smoking in non-smoking areas, both outdoor & indoor! 6. Change of itinerary with short notice. 7. No free toothbrushes, no free toothpaste, no free bottled water. Why didn't they inform us in advance? 8. Only two sockets (including one in bathroom) for 2-round-pin electric plug, no sockets for 3-flat-pin electric plug type G (that of United Kingdom, Ireland, Malta, Malaysia & Singapore etc.). No changer, adaptor or extended sockets provided. 9. No free Wi-Fi and all paid Wi-Fi are very weak. Passengers of cabin 1005, 26th to 30th December, 2017 (with Vietnam onshore on 2017.12.28). Read Less
6 Helpful Votes
Sail Date: December 2017
I called Costa Cruise in Miami to find out information before getting on the ship regarding payments onboard and other pre boarding questions. Each question was answered incorrectly and when we boarded we were in for many surprises. On ... Read More
I called Costa Cruise in Miami to find out information before getting on the ship regarding payments onboard and other pre boarding questions. Each question was answered incorrectly and when we boarded we were in for many surprises. On the first night of the cruise, were were FORCED to purchase a drink package for each of our three children on the ship who were staying in their own cabin. Two were full alcohol and the third was the soda/water package. On the second morning of the cruise one of our kids had a few bites on his neck. The next day another child had several bites on his stomach. That child had seen and killed a bug on his brother's bed. We immediately reported the incident to the Hospitality desk. They took all the kids clothes and luggage and washed them and sent the kids to the ships hospital where they proceeded to give a cream treatment to the child that had more bites. Turned out that child was allergic to the detergent used on the ship and had to return a second time to the hospital where he received a shot of steroids and more medication. From there the trip went downhill and as much as the staff thought they were doing for us to make this right, anything that was done was more to benefit Costa Cruise Lines. Since child number 2 was not able to use his drink package while on the medication the other one that is old enough did not drink either(its not fun to drink alone). The ship would not refund all the drink packages they forced us to purchase, only the one for the child on the medication. The first dining room could not accommodate the five of us at the same table so we had to find the maitre d' for the second night to change our dining option since its the one week per year we get to spend together. They gave us the second seating in the dining room which was 9:00pm. The service was so slow we did not finish dinner until almost midnight. We then decided to try the anytime dining. Because we changed our dining option after the first night, we were charged per person for the change. The restaurant manager couldn't have been nicer though and the rest of the cruise did not charge for the change. The food on the ship was very mediocre and to eat gluten free anything as my diet requires, the only option I was given was to eat in the dining room. None of the buffets during the day or even room service has gluten free from what I was told. Basically I had one meal per day! Having adult children, they were looking for nighttime entertainment in the disco or other areas of the ship. The disco had 13-17 year olds enjoying their time leaving our children feeling uncomfortable to be in the same disco. They were very underwhelmed having very little 21-25 adult activity. The communication was poor across the board. We had to search for ourselves to get any information about the ships activities or entertainment. We felt as though we were a very unwelcomed group of travelers as well as other travelers that fit our profile, we all felt the same way. The overall attitude of the staff was disinterested in doing anything to work when all we were looking for was help. The rolling of their eyes when we approached them and poor bodily language was a reinforcement of their behaviors. This is not a ship we would recommend to any of our peers! Read Less
3 Helpful Votes
Sail Date: December 2017
Greatly recommend to those who are keen to go for a cruise managed by a poor management who always put on an "unhappy" face on all their cruise with no proper instructions given and when questions were raised by their guest to ... Read More
Greatly recommend to those who are keen to go for a cruise managed by a poor management who always put on an "unhappy" face on all their cruise with no proper instructions given and when questions were raised by their guest to their crew, the standard reply was "I don't know, please check with another crew.". Also if you do not wish that the crew to enter your cabins, do remember to put the "Do Not Disturb" sign at your door as our room was entered multiple times for no particular reasons even though we didn't call for housekeeping and we realised that our laptop had been touched ( as we left room for a short time to attend their concert, we left our laptop open and when we were back, it was closed and the whole room was pitch dark - even side table lights were offed. ) When asked to the information counter, they said we didn't put "DTD" thus the crews can enter and leave anytime they like. Toilets were filled with moulds at bathing area, beds were stained with black stains even after a housekeeping session done.. Smoke can be smelt along the corridor of the cabins, insufficient kettles available as well. The adapter given by the crew had sparks coming out from it when it was plucked it and when asked for an exchange, the crew said that they ran out of it. Long queues during meal times and there was no one controlling the crowd nor guiding the passengers. Ice cream stall only open for 1 meal throughout the 5 days of cruise. Speciality restaurant does not offer all indicated food items and we were not told before we sat down for our meal. Waste of money. There is 3 eating area for the passengers, however, only 2 is available as 1 is converted to "FOR SUITE" passengers only. We purchased the non-alcoholic beverage package but the crew would keep on telling us that the non-alcoholic drinks are not included and we had to pay extra (don't buy package as they don't honour it). No proper lightings near the swimming pool where some kids are found running in dark as well which is very dangerous. Entertainment were the same for the 5 days. Poor management on disembarkation and embarkation as well as no proper direction nor instructions given, announcement system is also not clear. Overall, its a waste of money and time, both my partner and I are very displeased with the service provided, management control, experience, condition of the cabin and the embarkation and disembarkation process. This is not our first time cruising on a cruise liner but it will be the first time and LAST TIME cruising with COSTA VICTORIA. Read Less
5 Helpful Votes
Sail Date: December 2017
I wanted a cruise our of Dubai. My hobby is traveling and I travel every month-plus. I have been on about 140 cruises. My first cruise in 1973 was with Costa and I cruised on the Carla C out of San Juan years later. These cruises were ... Read More
I wanted a cruise our of Dubai. My hobby is traveling and I travel every month-plus. I have been on about 140 cruises. My first cruise in 1973 was with Costa and I cruised on the Carla C out of San Juan years later. These cruises were great, but Costa has changed. They charge extra for every thing. I booked cruise, air, hotel and excursions with Expedia. Everything worked out fine, except the cruise and the last two excursions. I had to be out of the hotel by noon. So I got to the terminal at 1130. There the Costa people told me check in was at 8:30 PM, which was new to me. They said it is on your documents, not mine. So the first day of the cruise was spent sitting in the terminal. So it became a six day cruise, even the gratuities were for seven days on a six day cruise. If you had a complaint, they would say what is your cabin number and that was the end of that. Most cruise ships post menus, not this ship. On the plus side best room safes I have seen and most of the crew were friendly. Read Less
1 Helpful Vote
Sail Date: December 2017
I am eager to write this review in order to increase this cruise rating. After my mom paid for this cruise, she did a bit of research about Costa Victoria. Mostly was awful, so we almost cancelled our cruise and let the money go instead of ... Read More
I am eager to write this review in order to increase this cruise rating. After my mom paid for this cruise, she did a bit of research about Costa Victoria. Mostly was awful, so we almost cancelled our cruise and let the money go instead of wasting our time. But it is our last trip with my brother before he went overseas, so we decided to go. And seriously, this is my first cruise and it is AWESOME! well, for me the ship was huge (although they said it's a small ship). Food was FREE (even for semi fine dining version), unlimited and great (especially for indian food), but you have to pay for other premium drinks. the timing was PERFECT (23 Dec at 22.00 until 27 Dec 14.00). I respect all of the crew members that give their best effort to serves us day and night with their best smile to ensure our best experience on cruise (THANK YOU!). The cabin design is old fashioned, but CLEAN, they clean our cabin twice a day. Endless parties and event for sure. Definitely WORTH IT for their value for money. To get this personal, I'm 22 yrs old and I came from Indonesia. Not really the best cruise for my age, but I totally recommend this cruise for FAMILY who had kids around 12 yrs old. Read Less
9 Helpful Votes
Sail Date: December 2017
Chose this cruise with 9 family members over the Christmas Holiday. It wasn't overpriced like many over the holiday, so we thought this would be a good choice but we all wished we had paid more for another cruise line, like Celebrity, ... Read More
Chose this cruise with 9 family members over the Christmas Holiday. It wasn't overpriced like many over the holiday, so we thought this would be a good choice but we all wished we had paid more for another cruise line, like Celebrity, Princess and Royal Caribbean who we have traveled with many times. Two of our family members traveled with Costa many years ago and said it was wonderful. I guess after the Costa ship sunk in Italy a few years ago, they haven't been the same ever since and I really wanted this one to sink as well!!!! We were unable to sit together because they messed up our seating arrangement and we were all separated. They continually said there was nothing they could do!!! Really???? We ended up having to eat at the buffet in order to be together. We had to "pay" for a private dinner for Christmas Eve just to be together and it was absolutely horrible!!! Overall the service, food, and willingness to fix problems was absolutely horrible! Soooo disorganized!! Couldn't get butter, they ran out of water, coffee, juice and ice continually!!! Italian ship with no ice cream or Gelato, really????? Had to leave a sign everyday for my steward to remind him that we needed ice. When I didn't put out a note, we got no ice!! I have been on 12 cruises and yes there are some better than others, however, this was absolutely the lowest of low cruises I have ever been on. So disappointing especially since it was over Christmas!!! I could write a list of things that went wrong every single day, but then this would turn out to be a book! DO NOT EVER TAKE THIS CRUISE AND THIS PARTICULAR SHIP!!!! Unless you want a terrible experience!!!! Read Less
Sail Date: December 2017
My husband and I (50s) and our daughter (20s) chose this cruise because it was a favorable price for a Christmas cruise, on our bucket list. We had cruised with Costa once before in 2010 and enjoyed it overall. Booking the cruise, I was ... Read More
My husband and I (50s) and our daughter (20s) chose this cruise because it was a favorable price for a Christmas cruise, on our bucket list. We had cruised with Costa once before in 2010 and enjoyed it overall. Booking the cruise, I was surprised that we would not receive and previous guest credit for our other cruise, since they only give credit for 3 years, but more on that below. Embarkation: Unlike other cruise lines we typically use, embarkation was between 1 and 9 p.m. Since we didn't have any early boarding privileges, we meandered on our drive, arriving around 3:30. There weren't any lines for any aspects of embarkation, and we were on the ship quickly. Room was ready and luggage arrived shortly after. Because of the later embarkation time, muster was scheduled between the two dining times. This was a fiasco! Our poor waiter was trying to get all of our meal served (on the first night, which is always slower anyway) before we had to rush back to our cabins, get life jackets, go to our station. Muster was very disorganized (aside from the fact that they scan cards, which is good), and we were subjected to heavy fumes. People were coughing, putting scarves over faces, etc., and someone almost passed out. When we tried to let someone know about this, the muster helpers were very nonchalant, and non-helpful. Didn't inspire much confidence for a true emergency. Ship and Cabin: Deliziosa is similar to the Carnival Spirit class ships, which are my favorite. They seem to be just the right size and have a good crew: passenger ratio. I rarely felt crowded into long lines. We had a balcony cabin. On Carnival, it would have been considered an obstructed view, but we were not told this at booking. However, we have stayed in these cabins before and the price was acceptable. The balcony is a standard size, fitting 2 chairs and a table. A downside of Costa was that they allow smoking on balconies, and we had a smoking neighbor. The room had plenty of storage space for the three of us, including in the bathroom. Our cabin steward, Adamson, was stellar (a nice change from our recent Carnival cruises, where service was subpar). Dining: There were highs and lows here. The dining room dinners were great. Delicious 6-course meals. If you don't like pasta and Italian food, you will not like it; if you do, you'll enjoy trying things from various regions ... and lots of pasta! The special Christmas Eve dinner was very nice. Our waiter was professional and did a good job, given the demands of his section. The waiters seem overworked, with management that don't seem to want to pitch in. The hostess was very rude. At breakfast, they have a buffet in the dining room (?) with the option of ordering off a menu (which they seemed very hesitant to offer). Dining room lunch on sea days was good, like the dinner, but they were very overwhelmed on Christmas day, when everyone decided to eat in the dining room. The buffet at breakfast got to be boring - the exact same foods every day. Lunch was a little better, with some variety, but always very crowded and chaotic. The 'open' times of the buffet never seemed to match our schedule, so we often found ourselves scrounging for the leftovers or there before it was open. There seemed to be scheduling issues. We did try the pay-for-pizza restaurant. The pizzas cost 8.50 and were very tasty. However, on an Italian ship, it seems that pizza should be a 'given' on the buffet. Overall, if you are expecting 'American' food, you will probably not like the dining experience. Illy coffee in the buffet, yum!, with hot milk. A treat! Ports / Itinerary: Our itinerary got shifted because of the hurricane, but was eventually changed back to the original. We ended up being off schedule several times. First, we ended up leaving more like 2 in the morning, instead of 9 p.m., because they were waiting on people whose flights were delayed. I'd not really ever experienced that before. That put us late into our first port, Nassau. Then we had not one, but two!, medical emergencies where we had to turn around. Realize this is not Costa's fault, but it cut our time in Grand Turk in half. Our other ports were Amber Cove and Key West. Since we have been to all of these ports before, we hadn't made any special arrangements (aside from planning one of the Fathom volunteer excursions in Amber Cove, which was canceled due to lack of interest). We walked to Junkanoo Beach for a swim in Nassau, swam at the port in Grand Turk and Amber Cove, and went swimming / walking in Key West. All were enjoyable ports. Entertainment and Activities: Very happy with the variety of entertainment. There were several types of musicians on board, and it was fun to watch many people ballroom dancing. It was nice that there were two dancers on board who danced with passengers. Also, entertainment staff were very present and also did dancing. The evening shows provided a wide variety, and we enjoyed most of those we went to. There was a Bee Gees tribute band (very good), a magician (meh), a tenor (excellent) and acrobats (excellent). We missed the passenger talent show, but heard it was good. The tenor was on board for Christmas, and it was a special treat to hear him sing on Christmas Eve, especially Ave Maria. They also offered a Christmas Eve Midnight Mass and a Christmas Day Mass; we went to the former. They even had Communion! (This went much faster than I expected it would, surprisingly.) There was also a Santa visit for the kiddies, and 'snow' in the atrium. We also enjoyed the various trivia games in multiple languages! Rewards Program: I was pleasantly surprised by the rewards program. Since we were categorized as 'first time,' I didn't expect anything. However, we were given a few nice things: participation in past guest party, a free specialty coffee drink, and 50% off the pizza restaurant (which made it definitely worth a try). There were discounts for other things on board, and I think a free photo from the party, but we never retrieved that. Read Less
Sail Date: December 2017
We have travelled on Costa Majica in the Mediterranean before and we had a fantastic trip. The food was excellent and the shows were magnificent. So with this in mind we thought why not book our Caribbean cruise with them as well on the ... Read More
We have travelled on Costa Majica in the Mediterranean before and we had a fantastic trip. The food was excellent and the shows were magnificent. So with this in mind we thought why not book our Caribbean cruise with them as well on the Costa Delioza. Because it was it was the start to our month long trip to America for our Honeymoon and wedding in Vegas we decided to go all out and book a suite. (We are South African so the exchange rate for us is R14 for $1). So you can imaging this is a lifetime of saving for a trip of a lifetime. Our Cruise departed from Fort Lauderdale on 20 December 2017. First sign was when our departure was delayed till something like 2am in the morning because some passengers flight had been delayed. There went the excitement of the traditional harbour departure. We couldn't stay awake till that time. Boarding was simple and easy. On boarding we were greeted by a English hostess (we never saw her again on the boat for the full 7 days). That 1st night we went to dinning room reserved for the suites. The Maitre'D took the room card from my husband and looked at me and said and where do you come from as if to say I am not good enough for his restaurant. It was a great start to our dinning experience for the next 7 days. He then told us we would have to come back at 9pm because they were going to be doing the emergency drill. (We have cruised a bit and normally they announce a time for the drill so that you can plan your time around it.) Well we then went and waited in our room for the signal. We did the obligatorily drill and went back to the dinning room. By this stage I had sort of lost my appetite. Well I was expecting much better quality food but again it was the first night and we were still in Port. We woke up to an arrival in Nassau. We didn't book any tours as we prefer to do our own thing when getting off the boat and also we could not afford the prices of the tours. We spent the day with some other passengers we met disembarking. Having been there 17 years before we were shocked at the state of Nassau and how run down it was. It was like going to any market/shopping mall anywhere in the world. We left Nassau and some stupid passenger with high blood pressure decided to go diving (which is not recommended). We heard he died and that is why we had to go back to Nassau and not move on to the Grand Turks. These ships are supposed to have hospitals and morgues on board (my son works on a ship). Anyway this delay meant that we only had a half a day in the Grand Turks which we were so looking forward to. Before leaving (in fact months before) I booked online for the Samsara Restaurant. So off we went with our confirmation. We arrive there and got a very rude well we don't have a booking for you. So I showed her the paper and her reply was well that service online doesn't work you need to book on the ship. After much discussison they seated us at a table right next to the waiters entrance to kitchen. There went our romantic dinner. The food was also very mediocre and we could well have just eaten in our own dinning room. We had another medical emergency not far out of the Grand Turks and the boat once again had to do a u-turn. This luckily didn't effect our other stops. Well back to the over all service. The waiters had a shocking attitude and banged plates down in front of you. The food at the buffet was disgusting (slop). If you wanted a burger you had to pay extra, there was NO ice cream on the boat and you had to pay for pizza. These things have always been included previously. We could not find a bar man, waiter or Matire'D who could give advise on wines. The selection was also very poor. Well now onto the entertainment. It was SHOCKING except maybe if you where Italian. I understand it is an Italian liner but you are cruising in an English speaking part of the world. Adapt. Even on our Mediterean cruise the entertainment was our joy every night. The shows were what we looked forward to every night. There was one morning when our safe would not open and I phoned the customer services desk to ask them to come and open it. We needed our passports and wallets to get off the boat at Ambers Cove. I even phoned our butler. We sat in our room for 4 hours waiting. Only when I went down to the desk and made a scene about the overall service and the fact that some dead guy had ruined our trip to the Grand Turks was I quickly ushered to our room where they opened the safe. Now after such a complaint I would have expected them to send the English Speaking Hostess to us to understand our concerns but no she was no where to be found. That evening at dinner we did get an apology from the Maitre'D and from then on we were treated like any other diner in the restaurant. I am not sure if we looked too poor to be in the suite dinning room or maybe too young? Well we obviously where not good enough until I complained. So overall the staff looked miserable and as if they were just dragging themselves through the day. A couple of the staff told us that they had just had their salaries dropped (can you imagine just before Christmas) and their bonus was a $10 calling card so they could call home for Christmas. Apparently some of the them where at threat of loosing their positions. They are taking the butler service away from the Suites. So I assume they will then lower their fees. Costa will not be seeing us again! Thanks for ruining a trip of a lifetime you sure as hell made it an overall disaster. Read Less
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise