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1,822 Costa Cruise Reviews

I'm not sure I can even describe how bad this cruise was (for comparison we've cruised Costa, Aida, Holland-America, Royal Caribbean, and Disney in Med, North Sea, Fjords, Carribean) and we were in one of the deck 11 suites. ... Read More
I'm not sure I can even describe how bad this cruise was (for comparison we've cruised Costa, Aida, Holland-America, Royal Caribbean, and Disney in Med, North Sea, Fjords, Carribean) and we were in one of the deck 11 suites. The friendly staff was incompetent and the marginally competent staff was rude. A main restaurant waiter literally argued with my wife about the salad dressing one night instead of bringing additional dressing as requested. Another waiter would not even acknowledge your request. You would have to ask multiple times for a drink or anything else. Food...that's a generous description. Nothing on board remotely resembled it's original state. It was virtually inedible. The ranch dressing at the buffet was watered down. It was more like ranch flavored milk. We would have starved without in port restaurants. Cabin service?? Nope. Can't reach anyone on the telephone. Cabin steward number times out after 10:00. Ran out of toilet paper one night and the bar tender on the deck 11 forward was the only one who helped. They installed metal strips in the hallway one day with silicon bonding caulk so noxious the fumes woke me up. The ONLY positive things I can say about this ship is that 1) because the beds were old inner-spring it was marginally comfortable 2) the layout of 11108 suite was nice with the floor to ceiling windows and large closet and 3) the staff at the deck 11 starboard forward bar were friendly and made a good cappuccino. Read Less
Sail Date April 2019
Our friend selected this cruise for his first cruise and first trip to Europe. We are faithful Celebrity cruisers so I use that cruise line as my baseline. The price of this cruise included the cruise cost, airfare, and hotels on arrival ... Read More
Our friend selected this cruise for his first cruise and first trip to Europe. We are faithful Celebrity cruisers so I use that cruise line as my baseline. The price of this cruise included the cruise cost, airfare, and hotels on arrival day and day of disembarkation. The Diadema is a fairly new ship that accommodates about 5000 people. People are able to embark and disembark at any of the ports, I believe. For Europeans with families this probably makes it a fairly cost effective cruise. That being said, there were way more people on this ship than on Celebrity. And there were way too many kids. The atmosphere just seemed chaotic. Kids on the dance floor at 11 pm is not my idea of a good time, for example. There are no adult only activities on this ship. The ship is very nice and clean. Cabins are only cleaned once a day. The food was mediocre at best and the choices at the buffet were rather limited compared to other ships. The staff did their jobs competently, but were not the friendliest. We are used to the “welcome back” and smiles that the Celebrity crew provides at all times. Our waiter in the dining room was great, however. A bit of advice if you are booking on the Diadema: beware of the 9th deck. The buffet and pool are over some of the cabins and the noise from these areas is unbearable at times. Chairs were scraping the deck above at all hours. Better to book on a lower deck unless you enjoy being awake half the night. The thing that I liked the best about the cruise was the itinerary. I’ll be sticking to American cruise lines and smaller ships in the future. Read Less
Sail Date April 2019
Ship is very beautiful and well laid out - enjoyed the central elevators. Service staff was exceptional - excluding the Excursion Desk (unless). Very disappointed in the food served - the Italian influence was missing - I have traveled ... Read More
Ship is very beautiful and well laid out - enjoyed the central elevators. Service staff was exceptional - excluding the Excursion Desk (unless). Very disappointed in the food served - the Italian influence was missing - I have traveled in Europe and did not recognize this reported influence - a staff person reported that being a repositioning cruise the quality was diminished. This was Basic Transportation - pure and simple. During our 19 days we got sick on day 5 and remained sick for the next 4 weeks. Everyone on the ship had or have had this virus. Other than Purel stations placed in the buffet area little or precautionary measures were visible. I did email to Costa Customer Service about my experience - got a letter back that in summary said they would use the feedback for future travelers and 'To Bad - come back again sometime' - Never again Read Less
Sail Date April 2019
I first chose this cruise for the ports it was stopping at, what a mistake, the embarkation at Singapore should have told me what was to come ... how can it take 4 hours to board a ship ! .. the room was good, a good size with a shower ... Read More
I first chose this cruise for the ports it was stopping at, what a mistake, the embarkation at Singapore should have told me what was to come ... how can it take 4 hours to board a ship ! .. the room was good, a good size with a shower room and bath room ? .. that’s the end of good I’m afraid. From the 3 film loop the tv was set on, a girl can only have so much of x men (7 times) to the 2 pea size “swimming pools”, 5200 guests on board, max capacity per pool 38 .. hahaha . The food was very poor, repetitive and cold, the fixed service charge per head outrageous as they still charge service on everything bought on the ship. And hygiene was sorely missing, they even removed the hand sanitiser from the front of one of the restaurants at one point.. no butter for a few days, no orange for a week .. staff who seemed poorly trained and uninterested. Worst entertainment I have ever experienced. They just didn’t seem bothered with the brits on board Sorry Costa , not for me ever again Read Less
Sail Date April 2019
If you want the Ryanair of sailing - Go with Costa Cruises. We had hoped for a trip of a lifetime but experienced the opposite. Even before we left the UK we were provided wrong information by Costa Cruises & Iglu Cruises regarding the ... Read More
If you want the Ryanair of sailing - Go with Costa Cruises. We had hoped for a trip of a lifetime but experienced the opposite. Even before we left the UK we were provided wrong information by Costa Cruises & Iglu Cruises regarding the requirement to have a full Chinese visa to visit Shenzhen. Arriving to board the ship in Singapore, we had to wait for over three hours in hot conditions with no water being provided. When we finally reached the check in desk, we had to sign a waiver regarding our visit to Shenzhen, agreeing to stay on board as we did not get a Chinese Visa. On finally getting to our cabin we were surprised how basic it was fitted out allowing that it was a new ship, especially as it did not have a refrigerator, which was necessary to store my medication. Information provided to British passengers was far from lacking which meant hours of queing at the Customer Services Desk, other nationalities seemed to have their own representatives scattered around the ship. The ship was finished to a relatively good standard but felt very cramped and crowded with over 5000 passengers on board. The ship did have two pools which were tiny and not very inviting. Meals during the day was nothing short of a bun fight in the main buffet restaurant, night time was a bit better with allocated dining. Overall the quality of food was OK but the eating habits of many of the passengers was very unsettling. Entertainment throughout was poor quality, shows were extremely short averaging only 30 minutes. Now the queues, you had to queue for literally everything, food, water, hot drinks, ice, Customer Desk, Tours Desk but worst of all the queing to get off the ship was generally uncontrolled and dangerous. Costa Cruises obviously do not adhere to health and safety when it comes to passengers. Even when we reached Tokyo it took over four hours to leave the ship. In summary the cruise was far from relaxing, staff could have been more customer focussed and the information and organisation should have been better. This experience has put us off booking a Costa (Carnival) Cruise again. Read Less
Sail Date April 2019
This cruise offered an amazing itinerary staying in Singapore before sailing to Thailand Vietnam Hong Kong China Taiwan and ending with a stay in Tokyo but it was terrible... the lack of organisation and entertainment... even the TV showed ... Read More
This cruise offered an amazing itinerary staying in Singapore before sailing to Thailand Vietnam Hong Kong China Taiwan and ending with a stay in Tokyo but it was terrible... the lack of organisation and entertainment... even the TV showed just 3 films which repeated on a loop over the 19 nights. The room was the best thing about trip and was kept clean unlike the rest of the ship. General areas were grubby we saw youngsters using the same cloth to wipe every table -no spray and I never saw a hand rail or door handle being cleaned...Worse than this the ship only had two small swimming pools for 5000 people and these were full to capacity with people standing for hours in the warm water... in the event me and my party had tummy upsets for the last 10 days -it was horrible. The food was very poor even the pasta.. everything tasteless no one asked why we were leaving the food or if everything was ok.. I even had to send an omelette back. The bread was the best thing. Worst was the coffee, I was so shocked as Italians boast best coffee in the world this was like dish water which I assume was linked to them wanting you to buy the coffee. This attitude of making money was reflected across the board including water in the dining room. I have been on a number of cruises where free transport is offered to town etc. Costa did not lay on one item of free transport but worse they withheld the fact that the local port offered free transport to nearest town. Every disembarkation was a mess with Costa giving contrary advice and taking hours. Worst for me was Hong Kong ...this itinerary had already been shortened to accommodate a longer stop in China. The captain decided to stay in port longer but did not tell us so we rushed back only to find a letter in the room saying they were leaving later This was very annoying as we had had to limit what we could see in one of the most interesting stop overs. Finally pre visit Costa had insisted we needed a visa for China even if we were not getting off the boat. We were told we would not be allowed to embark if we did not have the visa. In the event loads of people did not have a visa and we had paid £750 for our party to get visa's which we never needed and never used. Read Less
Sail Date April 2019
We chose this cruise because of the itinerary and the chaos of embarkation should of forewarned us of what was to come. We pre booked an all inclusive drinks package and this was printed on our cabin card which was already in our cabin. ... Read More
We chose this cruise because of the itinerary and the chaos of embarkation should of forewarned us of what was to come. We pre booked an all inclusive drinks package and this was printed on our cabin card which was already in our cabin. Unfortunately every time we ordered a drink the package did not work so after 2 days and several trips to guest services the card was replaced. I was told "you will have to pay for your drinks tonight but the card will work tomorrow" We were told that it was because we booked it before we went onboard. Although it was printed on the card I had to provide an email which proved I had bought and paid for it. It was also suppose to cover the mini bar in our cabin except there wasn't one. Not even a fridge. Our balcony cabin was standard and disappointing for a brand new ship. As it was built for the chinese market there was only 1 european plug socket in the cabin however there were plenty of usb sockets. The cabin steward was excellent and kept the cabin spotless. We were very disappointed with the standard of food. It was served cold and mostly tasteless. Our waiters were very helpful but they did tell us that there were lots of complaints about the food being cold. The buffet restaurant was best avoided. Watching people carrying off huge trays of fresh fruit to wherever. I think certain passengers must have kept it in their cabin. The queues were huge especially at sea days when they provided an outdoor buffet with a theme. The swimming pools were very small and not adequate for the amount of people onboard. We took 2 trips, both of them in Vietnam. The organisation for getting people off the ship was non existent with queues blocking stairs and exits. On both trips we stopped at places to buy local handcrafts and this wasn't on the itinerary and caused us to be rushed at places that were. We went to the theatre for 1 show and decided not to bother as it was not brilliant and most shows were then shown on the large screen on the lido deck afterwards. The television channels were limited and the only English speaking one was a Chinese news channel although we didnt go on holiday to watch TV. The day in Hong Kong was cut short as we stayed longer in China. Unfortunately it was decided to add an extra couple of hours to our visit but quite a few people had already left the ship when this was announced so they rushed back to find they could have stayed longer. Not good organisation. I questioned both Iglu Cruises and Costa about the need for a Chinese Visa. I was informed that I had to have one to board the ship in Singapore. I then found out that there was a waiver form we could have signed and stayed on the ship. All in all most of the crew were polite, there was a language barrier with the newly recruited Chinese. As the ship is now based in China and wont enter the European market again I dont think Costa are particularly bothered by the poor reviews left by Europeans but I certainly wont use Costa again. I have cruised with Carnival previously, their parent Company and had no complaints. Read Less
Sail Date April 2019
As part of my aim to cruise with as many different cruise companies as possible in 2019 it came to the turn of Costa. I will have to say my expectations were low in advance of the cruise, mainly for three reasons. My previous ... Read More
As part of my aim to cruise with as many different cruise companies as possible in 2019 it came to the turn of Costa. I will have to say my expectations were low in advance of the cruise, mainly for three reasons. My previous experience with an Italian based cruise line, MSC, had been appalling. Secondly the cruise was cheap - did that mean I would be getting what I paid for and, thirdly, there have been some very mixed reviews about the ship on here. Embarkation was typical Mediterranean chaos but it was reasonably quick. Registering payment card for onboard spend was easy at the self-service terminals on board. As we were planning to spend most days ashore we opted for a seaview cabin and it was satisfactory with a nice large porthole style window. The cabin was a reasonable size with plenty of space to walk around. Both the bed and pillows were very comfortable and that is praise indeed from me as I'm incredibly difficult to please when it comes to pillows. Initially we only had one pillow each but a quick chat with the cabin steward soon resulted in a couple of extra pillows. The steward was very good, almost OCD when it came to tidying - charging cables left on the desk were always neatly arranged on our return. Paperwork was also neatly stacked etc. and most days the valance across the bed had been arranged in some neat sculpture. The bathroom was good and although very small the shower head was detachable. Water temperature was just about hot enough. There is no night time turn down service but that's more a luxury than necessity. Food fell into two categories. The main dining room was good with five courses available for the main evening meal. Food was hot and of a good standard. Service, on the whole, was good although one night there was a problem with the tablet used for ordering and they had to resort to paper, which slowed things down a bit. The final night of the cruise they played Italian opera with some audience participation - not normally my scene but it was actually good fun. Most days we had breakfast in the main restaurant, although the first morning we diod regret our decision. There are breakfasts from around the world available and we made the mistake of ordering the "full English" The only edible part was the scrambled egg, the rest was inedible as everything else had clearly been deep fried and it was like eating an oil slick. Plus the "bacon" was the appalling streaky variety, cooked to within seconds of cremation. The other days we stuck to the extensive cold buffet which was good with plenty of variety. By contrast the buffet was disappointing. relatively small with limited choice and many items appearing every day, so not a huge amount of variety. Also, in contrast to the main dining room, the food quality was variable. Minute steaks for example were very chewy with a lot of gristle. Buffet opening hours were more limited than other cruise lines. What was exceptionally good was the use of ropes to funnel passengers through the serving areas, greatly reducing the amount of pushing in which can occur. Other cruise lines take note. We had the Pranzo and Cena mealtime drinks package included in our fare but upgraded to the Brindiamo package for €10 a day each. We are not great drinkers by any means but the package also included tea and coffee so it was worth the extra cost. Dress codes are optional. On the "Gala night" probably no more than a dozen men wore dinner jackets. It's a shame but that's the way it is with some cruise lines Three of the four shows in the theatre were from the in-house entertainment team with two lead singers to the fore. The female singer was superbe and the male singer had a good voice as well, however many of the songs he was given to sing were not suited to his voice, which did not do him justice. The other show was an exceptional acrobatic show - the standard of which would give Cirque du Soleil a run for its money. There were plenty of activities throughout the day with an enthusiastic entertainments team - although having to use half a dozen languages all the time did slow things down. Costa Victoria is a smaller cruise ship, around 2,000 passengers but for me that is a major plus - I prefer the smaller ships to the new mega-ships which are, sadly, becoming the norm. Built in 1996 she is also a little dated but that, also adds to its charm. The staff were generally friendly and attentive, without being in your face. The captain was conspicuous by his absence, appearing only for the obligatory photo call - something I still cannot get my head around. Why do people queue to have their photograph taken with the Captain then pay an extortionate amount for the photograph. If I catch a bus or train I don't queue to be photographed with the driver, so why do it on board a ship. I'm happy to admit my initial concerns about Costa were wholly unfounded. Would I sail with them again - absolutely. Read Less
Sail Date April 2019
Booked this western Mediterranean cruise to visit most ports that I had not been to. I also had never been on Costa or any other Italian flag ship. I had cruised Carnival, Norwegian, Royal Caribbean, and Princess on a total of 8 cruises. ... Read More
Booked this western Mediterranean cruise to visit most ports that I had not been to. I also had never been on Costa or any other Italian flag ship. I had cruised Carnival, Norwegian, Royal Caribbean, and Princess on a total of 8 cruises. The advertised cost seemed reasonable, but then came added things, like water package, drink package, and specialty restaurants like the ice cream bar and the Pizza restaurant. Other high end restaurants are also available. The pizza at the pizza restaurant was the best food that I had on the ship. The Pia Gusto drink package was a reasonable buy which covers most drinks and coffees. The Illy coffee is probably the only thing that would get me on Costa again. Dining room food was the poorest I have ever had on a cruise line. Our waiter seemed burned out, but maybe he was near the end of his contract time.The fact that they board and disembark passengers at each port means less waiting at disembarkation, but annoying safety drill announcements in six languages at every port. The pay for pizza was nice because the pizza was excellent, reasonably priced and because it cost a little extra there was no waiting, which I’ve seen on other ships with passengers that can eat them as fast as they are produced. A small cost for exceptional coffee is much better than other cruise lines “swill coffee”. The passengers are probably 80% European, which means limited chatting with your fellow cruisers which to me is a disadvantage, interacting with fellow cruisers is usually part of the fun of cruising. Would I do Costa again? Probably not. Read Less
Sail Date April 2019
We cruised with Costa for the first time in 2018, on the Diadema. It was excellent, so we booked again on the Fortuna. All in all, it was a good cruise, but I felt not as good an experience as the Diadema. The ship is smaller for a ... Read More
We cruised with Costa for the first time in 2018, on the Diadema. It was excellent, so we booked again on the Fortuna. All in all, it was a good cruise, but I felt not as good an experience as the Diadema. The ship is smaller for a start, and I missed the numerous bars and extra expanse of the Diadema. The staff were in the large part nice and friendly with a few exceptions. Those who run the buffet cannot get it cleared quick enough at 'closing time'. Apart from he fact that breakfast has to be taken by 9.30am, and the food will be whipped away at exactly 9.30am, lunch and dinner are a similar experience. Food in the buffet was decent enough, but repetitive. However the biggest issue was that everything was luke warm to downright cold. Even seconds after replenishing, cuts of meat, potatoes etc all luke warm. Costa also still persist with this ridiculous policy of having a manned drinks area. Stingily opening cans of coke etc and pouring them into glasses. God forbid you should want a WHOLE can of coke! This is glaringly different to my last cruise on the MSC Seaside in the Caribbean, where drinks of all kinds are dispensed, water freely available, and even Wine is help yourself at dinner time. Food in the restaurants is excellent, every night was superb. I just felt overall, the Diadema was a better experience. We enjoyed the Fortuna, it tries, is very clean and pleasant, but we would probably not book it again. Read Less
Sail Date March 2019
I agree with nearly all the comments made in the reviews regarding the 1st leg. We felt like 2nd class citizens. Most staff were under trained but about half were smiling and friendly. Only watchable TV in English was News and ... Read More
I agree with nearly all the comments made in the reviews regarding the 1st leg. We felt like 2nd class citizens. Most staff were under trained but about half were smiling and friendly. Only watchable TV in English was News and documentaries on China's CGTN network. Entertainment was quite poor with the best act being a comedy magician on the night before disembarkation. No milk or fridge in our cabin. We could only use our balcony when at sea since there was always cleaning, painting & maintenance being done while in port and the balconies on deck 2 were used as a through way for staff so the extra cost for the balcony was not good value. Why does a brand new ship need painting? Mandatory €10 per person per day (including disembarkation day) for "Service Charge" plus another service charge on any drinks and food purchased. Mixing cultures and too many languages really doesn't work for me. Every announcement was repeated in about 5 languages and the behaviour of some passengers in the buffet restaurant beggars belief with pushing and piling plates to overflowing with one type of food and thus quickly depleting amount left for other people. We've sailed with a fair number of cruise lines and therefore we have something to judge Costa against. One gets the impression that Costa's aim was to relieve passengers of as much money as possible. This was the worst cruise we have been on and no way will be sail with Costa again. Read Less
Sail Date March 2019
Cabin was still brand new and vey nice, only down side no fridge. Food was not up to standard and buffet food very poorly presented. Company policy dictates that water is not to be provided with lunch or dinner, passengers MUST purchase ... Read More
Cabin was still brand new and vey nice, only down side no fridge. Food was not up to standard and buffet food very poorly presented. Company policy dictates that water is not to be provided with lunch or dinner, passengers MUST purchase bottled water. Skim milk was not available at all. A large number of passengers very rude pushing and shoving, taking more food than they could possibly eat (you would think they had never seen food before) this made the cruise experience very unpleasent and would NEVER recommend a Costa cruise to anyone if this is normal behavior on their cruises. Shore excursions very expensive, best to do your own thing by hiring a local taxi. There is a €10.00 per day per person gratuity fee that all passengers must pay, when passengers starting complaining that they would rather pay the gratuity directly to the staff that were looking after them it was suddenly changed to a hotel service charge (we were lead to believe that the staff never actually receive any of this so called gratuity). Activities on board very limited mostly dance classes. Evening entrainment very boring with the exception of the Tenor who quite frankly was too good for the ship. Overall a very disappointing experience. First and last Costa cruise. NEVER AGAIN. Read Less
Sail Date March 2019
This was our 50th wedding anniversary and wanted to see Dubrovnik, the excursion was 49eu pp and was advertised for 4 hrs duration was only 3 hrs and at night only saw the main street in the old town. Excursions were expensive one was ... Read More
This was our 50th wedding anniversary and wanted to see Dubrovnik, the excursion was 49eu pp and was advertised for 4 hrs duration was only 3 hrs and at night only saw the main street in the old town. Excursions were expensive one was 145eupp for 10hrs, and was just walking everywhere. Did have a nice lunch though. On arrival we were welcomed into a huge shed with 4/5000people all arriving at the same time, what a joke, it took 3hrs to load all the passengers. Why did we all arrive at the same time? ever heard of allocating times for arrivals. Also there was no water during this waiting period. The service from wait staff initially was appalling, the Indian and the Chinese were not well cordinated, didnt seem to know their duties, felt sorry for them. The restaurants decore were what you would expect from a brand new ship, very elegant, also the food was good, but always cold! this pattern ran thru all food outlets in the ship. Some of the behavior of a lot of the passengers left a lot to be desired, at the buffet piled their plates with food like it was the last supper. There was a masked gala advertised on their original website which never happened, just a few staff wearing masks. We expected a formal dinner dance like other cruise ships have. The nightly entertainment was not as expected and in some cases was amateur. Read Less
Sail Date March 2019
Looked inviting good price and places we had not been before To start with the best parts throughly enjoyed the cruise ship,and decor outstanding,crew,staff excellent food very good and overall 6/10 1/ But as we arrived on the ... Read More
Looked inviting good price and places we had not been before To start with the best parts throughly enjoyed the cruise ship,and decor outstanding,crew,staff excellent food very good and overall 6/10 1/ But as we arrived on the morning at 9 am and had a taxi to the ship for 9.30 and then discovered we couldn’t board until 8pm what nonsense then they gave us lottery tickets to board in order which would have taken for ever eventually it was a free for all and boarded 4 pm however didn’t do the safety drill that night and a day later they informed us of the drill time and was away on a trip so never did it contrary to Sea going Legislation 2/ At dinner time was then informed of the need to buy water at the dinner table which is a No No when you could bathe in it up in the Buffett. 3/ the cleanness in the upstairs dining area is compromised by hundreds of people filling up unclean water bottles and flasks because of the no water policy in the dining room it’s a disaster waiting to happen. 4/ I have the need to use the disabled toilet but 70% of them did not work or the doors were turned off 5/ on the night of the Buffett only one ordinary toilet was working with all those hundreds of people on that deck 3 times I waited outside the locked sit down toilet only to find they had been locked due to blockages 6/ we were charged €20 a day service charge which we were told could not be removed but none of the crew gets any of this amount it goes directly as profits and decided this wasn’t fair so gave payments to persons accordingly 7/ we had our passports confiscated on day one and didn’t have them until the morning we left the ship in Kula Lampur,we should have been given them the night before and signed a release form so we wouldn’t have to worry about missing our flight 8/ None of the discounts available on board were accounted for in the inroom TV screens and when I was told about the 25% discount on a bottle of Prosecco which wasn’t on my bill you said it did not apply to this particular cruise what a con and you still owe me €3.25 for this discount 9/ At the theatre shows which were fabulous to get a good seat you had to be there 20 minutes early and were then subjected to continuous advertising which after a while became intolerable 10/ No English on any of the TV channels but plenty of other languages available 11/ Chaos when we docked on deck One/Two because of amateur persons performing the landing exercise 12/ would have like a Italian Pizza on deck 13 but every time we went there it was just dry Foccacia bread with no sauce or taste. 13/ And sadly always felt like a second class citizen over the Chinese persons on board 14/ And most of all it was a disaster for Costa Cruises in public relations as hundreds of people I spoke to would never book with Costa Cruises again Read Less
Sail Date March 2019
We have cruised on many cruises ships over the last 30 years, sometimes twice a year and all cruises have been amazing except for Costa. We used Costa 3 years ago and said never again. However we were looking for a cruise and having ... Read More
We have cruised on many cruises ships over the last 30 years, sometimes twice a year and all cruises have been amazing except for Costa. We used Costa 3 years ago and said never again. However we were looking for a cruise and having been all over the world decided to opt for a different costa ship as the itinerary looked appealing. The attitude of the majority of the staff was appalling. we literally had to plead for English Breakfast tea bags, and butter. Please, thankyou and smiles were rarely used. The food was not good, the portions were small and always luke warm. We used the upstairs buffet mostly, this was not much better but at least there was more choice. We got talking to other cruisers and found that a lot had sickness bugs which leads to my main concern -----THE SHIP HAD HAND SANITISERS WHICH NOBODY WAS ENCOURAGED TO USE. Worse still a lot of the time they were empty. When we pointed this out we were met with a shrug of the shoulders. Passengers often used their fingers to pick up food from the buffet and filled their water bottles from the water machine. Oh and by the way be careful if you ask for a bottle of soft drink as we sat and watched the staff filling up bottles with the bits left over. we returned many bottles that appeared full but the seals were broken. There were many other bad points, but just please think twice before you spend your money on a costa cruise. Read Less
Sail Date March 2019
We sailed from Mauritius to Venice, we picked this trip because of the itinerary I did look at some of the reviews before we went, but unfortunately I was too late to cancel. A lot of what I have to say has been said elsewhere, so I ... Read More
We sailed from Mauritius to Venice, we picked this trip because of the itinerary I did look at some of the reviews before we went, but unfortunately I was too late to cancel. A lot of what I have to say has been said elsewhere, so I will confine my self to the main points, i.e. cabin, food, staff, general wear & tear of the ship. The cabin was tiny, with no room to stow our suit cases, the safe was also very small with only enough room to stow my wives jewels, also set so far back it was an effort to open & close it, the shower tray & curtain didn't meet, so the first time I had a shower I flooded the bathroom. as for the beds, in this day & age you expect foam mattresses not ones with the springs sticking our, our cabin steward did his best. Next door there was a French couple, my wife speaks good French, the walls were so thin that she could hear every word they said, which she then translated for my benefit, Food, others have commentated on the standard of food, regardless of where you eat was equally terrible, The variety of the food on board was good, just that the cooks didn't know how to cook it, 9 times out of 10 it was served up cold, the meat was so tough I thought the knives were blunt. My wife & I used to run a hotel, we had regular inspections by the catering standards board, one of the things they always were hot on was that all food must be served at 60º F (15.55ºC) this is an EU regulation. on many occasion I pointed this out to the staff & they said yes, yes we will put it right, next day they were serving cold food again, the ship has a motto (Taste don't waste) the majority of the waste was due to cold food. The staff seemed to think it was alight if they put it in a bane-marie, you can not reheat food in a bane -marie. It didn't matter if you eat in the main restaurant or in the buffet it was just the same. Water this has been covered by other reviewers, I will just add a foot note that no other cruise line makes you pay for water. They do not serve coffee after dinner, you have to go up 5 decks to the buffet to get a cup of coffee, they only serve hot milk at breakfast & lunch, so it's. stewed coffee with cold milk or do without. while on the subject none of the dinning rooms have a sommelier, you have to ask for the wine list, which is handed to you with very bad grace, as if to say "why haven't you bought a wine package" For some reason all music on board must be amplified which means where ever you go on the ship your ears are assaulted by Jungle music, they even amplify the concert grand. The evening entertainment was supposed to be top of the range acts, at best they were feeble at worst vulgar. On the qustion of dress code, Gala Nights (formal nights on a proper cruise ship) I packed a DJ, waste of space passengers came to Gala Night dinners wearing any thing from jeans normal trousers, some of the ladies made an effort but not many, out of the 2000 odd passengers you could count the number of DJs worn on one hand, However Costa do like to confuse its passengers, they throw special nights, like red & black night, or Italian night when you should wear red & green, this is all very well but they do not tell you any where, web site or Costa club when the nights or even how many there will be, There have been some comments in the reviews that the staff seem surly, I feel this is due to passengers not being able to give gratuities to the staff that have served them well, whether you like it or not 10€ per person per day will be added to your account. The price of the cruise may look cheap, but add on all the extras, like paying for an invitation to the captains cocktail party, having to buy more than 1 photo I believe its 4 or 5. The ship has been nicknamed Costa Packet. The ship is past it's prime, perpetual maintenance is the order of the day. Tired & tatty. This is an Italian ship, but it doesn't have the Italian flare, unlike MSC also Italian but as different as chalk from cheese. To sum up, if you are an english speaker, don't sail with Costa. I likened Costa Victoria to a 50 holiday camp on water, i.e. Butlins, some one piped up that that was an insult to Butlins. Read Less
Sail Date March 2019
Cruise was chosen primarily for the itinerary and because we had travelled with Costa before. Although not 5 star, Costa has generally offered good value but this time there were cutbacks apparent which changed all that. Firstly, it seems ... Read More
Cruise was chosen primarily for the itinerary and because we had travelled with Costa before. Although not 5 star, Costa has generally offered good value but this time there were cutbacks apparent which changed all that. Firstly, it seems that staffing has been reduced. For example, no poolside or buffet bar services offered - apart from the short period at breakfast, supplying coffee etc. Also, only one cabin visit from the steward per day which meant having to reuse wet towels for a morning shower. There seemed to be fewer staff around generally which might have been the reason for slower bar and restaurant service - and as a result this may explain the tepid or sometimes cold food being delivered to tables. The Cruise Consultant confirmed (sadly) that these changes were across all Costa ships, not just this one. There was a lot of pressure to buy the drinks packages, which we tend to do anyway but far fewer people seemed to be PAYG for drinks. With the reduced staffing it was much more difficult to get served and we began to wonder whether this was engineered to reduce the drinks bill for those having bought packages. Also, talking about the drinks package, we were on board for nearly 4 weeks and at dinner and lunch we were served only two different white wines and two red. It got rather monotonous after a while. Finding a table for a buffet lunch was a challenge to say the least. Queueing was the norm - at the buffet and bars, the information desk, to see the English host, the Costa Club rep, even the Cruise Sales rep. A friend, went back to book their next cruise but walked away because the rep allowed someone to queue jump. Additional quick points: No chance of getting into the gym - far too small At the quiz, shabbily presented - girl with a mike - and poor English. Embarkation - bit of a farce, but that's not unusual with Costa Disembarkation - they blamed Port Authorities for a long delay, but it was Costa that evicted us from cabins at 8am Informstion Desk - visited twice and twice given incorrect info Despite all the above comments, I do want to emphasise that overall, staff were trying their best, still smiling and obliging. They seemed to be hampered by trying to serve more people in less time. This seems to be more of a management issue - or dare I say, a profits issue. Overall, I do feel reviewers should rate cruises with some consideration of the price they have paid for the their cruise and I have done so. Previously, I have been more than happy with the more laid back approach to cruising proved by Costa, and found it to be good value. Now, I feel it's gone too far. Read Less
Sail Date March 2019
My hubby and I are not seasoned cruisers and the only previous cruises we’d done were only 4 days each, 25 years ago. We booked this cruise because of its length (28 days) and its interesting itinerary. Only after booking did we read ... Read More
My hubby and I are not seasoned cruisers and the only previous cruises we’d done were only 4 days each, 25 years ago. We booked this cruise because of its length (28 days) and its interesting itinerary. Only after booking did we read the reviews and some were not very flattering. Well, I don’t know what the complainers were expecting because we were blown away by the entire experience. Boarding at Port Lois in Mauritius looked chaotic at first glance but went very quickly and efficiently. We were even given a fruit drink while we waited - all of 20 minutes. Our sea view cabin was on Deck 4, was very comfortable and we were very well looked after by our steward, Agnad. The only thing that I did not like was the bunks hooked up on each side of the bed but once used to them I stopped bumping my head! Obviously the cabin could take a family of 4. We booked late which is probably why we got the cabin with extra bunks as many other cabins did not have them. We upgraded our drinks package from pranzo and cena to brindiamo. It was well worth it as it included limitless tea, coffee, mineral water by the glass, beer, wine, soft drinks and other alcoholic drinks that were not above €9 each. We were assigned to Sinfonia Restaurant - first sitting and our table companions were all South Africans like ourselves. Costa try to at least place you in language groups even if not with compatriots. The food was amazing and our waiter, Talekar, the gentlest young man with exquisite manners. Not only was he attentive to our needs but he always asked about our day and made sure we were enjoying our cruise. The Sinfonia was also open for self service breakfast with the option to order egg dishes or salmon. But if you just wanted to grab something quickly the buffet breakfast was also available but you might struggle to find a spot to sit. We found sitting on the stern deck was the best option both at breakfast and lunchtime. The buffet food was very varied and you could always find something to suit your taste. Of course the Sinfonia was also open for lunch. This cruise was not during School holidays and most of the passengers were over 60. There were perhaps a dozen pre-teen children on board. Activities on board were varied - I enjoyed the stretch classes, water aerobics and walking offered at various times of the day on the Pool Deck. The animation team were in charge and they were awesome. Then during the day there were craft classes, cultural quizzes, Bingo etc. at all times there would be a place you could go to listen to live music. In the evenings the theatre shows were outstanding. There was also a casino but we didn’t ever use it. Costa offer a variety of shore excursions. They are pricey but excellent. We chose the least expensive ones at most ports and were never disappointed. The guides were excellent and if something went wrong you could rest assured that the ship would not leave without you. However, don’t be afraid to explore on your own if you’re on a tight budget. Just make sure you give yourself plenty of time to get back on board before the ship sails! Photographers are all over the ship and the photo packages are over-priced. If we were able to just get the digital copies at a reasonable price we would have gone for that. I feel it’s an enormous waste to print huge copies of all the photos that most people won’t buy! The Costa Victoria is an older ship and does not have the glitz of the newer cruise ships. Call me old fashioned but I like that! There were less than 2000 passengers. Everyone was friendly . The staff were amazing. The cruise director, Daniela was charming and fun and had a word for literally everyone in their own language - she speaks five fluently! I can49not recommend a Costa Victoria Cruise highly enough. We enjoyed the dining, dancing, shows, daytime activities and the shore excursions. We loved the food. We made wonderful friends and it’s a holiday we will never forget. Thank you Costa Victoria! Read Less
Sail Date March 2019
We had previously traveled with Costa and it was just wonderful. Hoping for a similar experience, we booked this trip with great difficulty. Costa would not return e-mails or phone calls with our travel agent. They shoved a comfort package ... Read More
We had previously traveled with Costa and it was just wonderful. Hoping for a similar experience, we booked this trip with great difficulty. Costa would not return e-mails or phone calls with our travel agent. They shoved a comfort package up our nose, saying we could not have the room without the package. Our room steward was wonderful. The swimming pool was very small and the hot tub was extremely dirty. The food was boring to say the least. Two buffet tables each with the same: always two curry dishes and two pasta dishes that were the same. That means a grand total of four spaces for each. From the buffet,hot water and free coffee were limited to breakfast and tea time.The coffee was just horrid. The cruise had been initially listed as 2 nights longer and we booked a bus tour accordingly. So we almost had to pull teeth to get Costa to cover our two extra nights in Rome that would have normally been on board. For the most part, much of the staff were rude and very stuck in their job descriptions. But there were a couple of gems: Lewis in the buffet room, two very special little ladies in the buffet room who got me hot water when I need it badly, the gentleman at reception who made the arrangements for me to play the bar piano in the afternoon(grr - first time had to find someone with a key, AND a piano bench). And since I was sick from Mumbai to Rome, everything was extremely frustrating. It was just our bad luck that we were not Italian, or our fortune that we were not screaming out heads off in that language. I could go on and on, but I think I have expressed my extreme disappointment with the whole trip. Read Less
Sail Date March 2019
This was a 31 day repositioning cruise from Reunion to Venice and the main attraction was the itinerary around the Indian Ocean and the Eastern Med. The Victoria is an old ship and the decor, compared to MSC ships can best be described ... Read More
This was a 31 day repositioning cruise from Reunion to Venice and the main attraction was the itinerary around the Indian Ocean and the Eastern Med. The Victoria is an old ship and the decor, compared to MSC ships can best be described as ‘drab’. This was my first Costa Cruise so I had an open mind. The usual mix of five languages with French and Italians being predominant - very rude and very ignorant. The cabins were comfortable and the showers were always hot with plenty of pressure. Food was very good. Never a bad meal. I did not use the buffet after witnessing people handling food directly, replacing food from their plates having changed their mind (I assume) and generally coughing all over it. The standard of hygiene was a genuine concern - the Staff did nothing to enforce cleanliness and, as others have commented, hand gel containers were usually empty. Almost all passengers were affected to varying degrees with a severe cough and chest infection which the staff did nothing to prevent or restrict. Passengers that were clearly very ill and should have been confined to their cabins were allowed in the dining rooms - happily sharing their germs to all and sundry. Security was also very poor - the ‘Security Team’ inspired absolutely no confidence. Entertainment was generally good and the majority of the bar and restaurant staff worked very hard and always with a smile. My cabin steward was hopeless but he was probably the exception. Shore excursions were, basically, a rip off. Extremely poor value for money. Drinks prices in the bars were high - much higher than in a shore bar and with a 15% service charge. The daily service charge of 10 euros was mandatory. Pizza was available at an additional charge - on an Italian Ship! Because of the hygiene and security concerns I would never consider a Costa cruise again. Read Less
Sail Date March 2019
Chosen this cruise line because of the itinerary offered and being an Italian passport holder I did believe to be proud of the italian hospitality offered and convinced friends to join on the Costa Mediterranea. A total catastrophy to say ... Read More
Chosen this cruise line because of the itinerary offered and being an Italian passport holder I did believe to be proud of the italian hospitality offered and convinced friends to join on the Costa Mediterranea. A total catastrophy to say the least!!! Never again will look or put a foot on a Costa vessel regardless on what they offer. A catalogue of mistakes, rudeness, could not care and bother attitude from all, especially from management, supervisors and officers as a whole. Informations as from the so called Head Offce never reached the vessel, comunication failure all round. Billing instructions even worst. Costa liner has become a 'bums on seat' category styled business, they attitude has totally gone astray and into deep waters. No customer skill or customer care in force. All what they want is: come on board, pay the bills and get out!!!!! Arrived in Dubai with BA flight at 08.00, presumably you could check in at 13.00, never advertise differently, the earliest they allowed you to, was 16.30, without a drink, snack or whatsoever. Had a special need individual with us, requested a wheelchair for at least 4 times, never arrived untill 17.20. By this time we were already stressed up. Taken luggages at 11.00am, yet never arrived in the cabins untill 20.45, just before dinner time. We were planning to visit Dubai, we hand up going nowhere expect on board. Lost the visit of Dubai sights!! Next day went to one of the bar for informations on non-alcoholic cocktails, prices and choices, was manned very rudly by an individual in the most abrat way. Complained to Head barman (Umberto) and had no confidence in him simply he was not responding enthusiastically and responsive to guest need. Blant as a tree trunk. Ordered via Costa website, water packages (3), never materialised even dough I had receipt from Costa on my mobile emails. Had to argue my way around. Restaurant food was very mediocre on majority of nights, very small or miniscule portions, mostly was cold or just about warm. Felt sorry for our waiter, because he was getting the hard times from the company failures. Gluten free diet was the worst ever experienced in 11 cruise taken in the past with other companies. Bread roll was like a chewing gum, soups were very watery, offered fish finger as main course, offered mini burgers or pizzas as glutel free mains. These dishes I dont even offer them to my granchildren which are 4 years and a 6 years old!! When decided to by a water package, reception decide to cancel it making my stressful time even harder. Every night in the main bar had discussion and disagreements with catering staff in respect to the totals showing on receipt, and being told the computer has made mistakes. How many naive guest have not checked and lost their drinks? Buffet food was always cold even dough they had proper utensils and not used fully! in numerous occasions had to ask chefs to change the food on offer and ensuring food was hot when it need to be hot!! A Russian originated receptionist and a night Italian male extremely rude in occasions. By the time we arrived in Muscat, I wanted to check out and return to UK, if I had the facilities of internet connection for flight search. Paid a wifi connection for the whole cruise, (48 euros) yet only used 30 minutes a day because it was not working properly, excuse was 'the satellite was not in good condition'. English breakfast tea, not available most of the days, had to beg waiters and given one bag at the time. Same goes to the decaffeinated coffee, you had to beg for getting a sachet. Public toilets closed most day at buffet time, when lunch session started. No facilities of hand washing, hence the contamination of dirty hand on board, not enough liquid jel for guest to use. A broken chair found in the casino and reported was never fixed for a least 4 days, very cleverly the chair was moved to another fruit machine. Lots of inconvenience for guest but very conveniently for the staff. Of course they are there to work but they are there to please and ensuring the guest needs are met. Worst of all, the service charge is a compulsary and very expensive item. £180.00 for the cruise each. The only saving grace was the entertainement team lead by Ariel, was very helpful, friendly, enthusiast, and above all very funny to all guest. Read Less
Sail Date March 2019
We choose this cruise for its itinerary and a very competiive price. We have 21 cruises behind us and this was our third with Costa so we knew what could be expected and not. Embarkation in Dubai after 6 pm was very swift, no doubt helped ... Read More
We choose this cruise for its itinerary and a very competiive price. We have 21 cruises behind us and this was our third with Costa so we knew what could be expected and not. Embarkation in Dubai after 6 pm was very swift, no doubt helped by the fact that many passengers had already boarded the day before in Abu Dhabi. The ship may be a bit old but is kept tidy and is in a good condition. Our cabin ,a Balcony Premium, on the fith deck was perhaps a bit on the small side but quite okay and always kept tidy by our Philippino steward. .Announcements onboard are made in several languages and english is always one of them. In addition hostesses for english speaking passengers as well as german, french and spanish passengers were availble daily for those who needed assistance. We dined in the main restaurant on the upper deck, very noisy indeed. Slow service the first couple of nights but the service improved a bit during the cruise. Since our last Cruise with Costa in 2016 it they appear to have made cuts and waiter and assistant waiter are no more instead a single "food and beverage server". In our case he had three tables with18 guests. That our fellow passengers prefered 5 course dinners made the dinners rather lenghty. We had breakfast and lunch in the main restaurant most days and were fairly satisfied with both food and service. We tried the buffet restaurant at times it was less crowded. Food acceptable but nothing more. Entertainment in the main theater at best average, For those who like dancing a Costa cruise must be the right place with a lot of dancing opportunities in different lounges and on deck ,often at the same time Through Costa we took part in shore exursions in Muscat a sightseeing, in Salalah a visit to a beach resort, In Aqaba a visit to Petra, in Eilat a visit to a beach resort and finally in Katakolon a visit to Olympia. Pleased with all excursions and by and large pleased with our cruise although many things could for sure have been better.. Disembarkment in Savona was fast and we were off the ship in no time at all. A buss transfer purchased onboard took us to Nice for a couple off nights before returning back home. . . Read Less
Sail Date March 2019
Having read so many negative reviews, we were very sceptical & even contemplated cancelling before sailing. Thank goodness we didn't. We have been on 13 cruises with different companies and this cruise was by far the best. ... Read More
Having read so many negative reviews, we were very sceptical & even contemplated cancelling before sailing. Thank goodness we didn't. We have been on 13 cruises with different companies and this cruise was by far the best. Mediterranea was scrupulously clean, the service in main dining room (Jayson) , bars (Little John, Chai) very attentive and prompt (after 1st day, your preferred drink brought to you). Our cabin 8131 was kept clean & our request for ice automatically delivered each day. Food was excellent - good variety and top quality in both Buffet & main Dining room. Never once got cold food as some reviews said. The English International Hostess Eve McAlpine was very helpful & went the extra mile to assist were necessary. Embarcation in Abu Dhabi was efficient & we were even given refreshments during the wait. Baggage was delivered to our cabin promptly. Our drinks package was activated on embarcation. Yes, announcements are always in Italian, but always repeated in English, German & Spanish. Excursions were well organised. Disembarcation in Savona also very efficient. We will most defenitely sail again with Costa. Read Less
Sail Date March 2019
My wife and I chose this cruise for the destinations in the Middle East, and the fact that it was a new ship. Discovered after the absolutely shambolic 3.5hr embarkation in Trieste that the ship had already sailed from Mon to Fri that week ... Read More
My wife and I chose this cruise for the destinations in the Middle East, and the fact that it was a new ship. Discovered after the absolutely shambolic 3.5hr embarkation in Trieste that the ship had already sailed from Mon to Fri that week ! Most of the crew were from other ships in the Costa line, but obviously the training was missed ! To be fair to the staff they tried - but cold food in the restaurants, and the fact that they clearly had never had to deal with the volume of passengers, many of whom were not used to cruising, having no cultural queuing skills at all, or were not interested in dressing in their finest, save 'trackie bottoms' put my wife especially, in a depressed cruising mood ! The muster was a complete disaster, and was called by many we spoke to [including a retired Norwegian cruise captain] as illegal. The getting off and on the ship for excursions was another complete shambles. The whole crew seemed not to have a clue, which ended up with passengers 'joining the queue [if that was what it was] by using the lifts to jump 20/25 mins of the rest of us waiting politely. The ship was built for the Chinese market, and that was where it was going, on a one way trip. We didn't know it was going to be filled with loads of Chinese nationals, who with no disrespect, did not have an idea about western eating etiquette. Several times we had to leave our dining table, especially in the buffet on Deck 10, as people spitting, coughing, and eating in a different style, causing my wife to feel unwell. The entertainment was of poor/average quality, and films were non existent, save for the endless looping of 3 after 2 weeks ! We asked the bar staff for Gordons Gin on night one - they didn't know what we meant ! Enough said ! Overall - great ship, great destinations - shame about the crew and many other rude passengers. We queued for many a long hour for customer services, to be told that there was nothing they could do about it. We will not be going on another Costa ship. Read Less
Sail Date March 2019
We chose this cruise to escape the late winter early spring weather and on price and the ships itinerary. The beginning, after being picked up at our Venice hotel we were dropped at Venice airport to wait around for two hours without ... Read More
We chose this cruise to escape the late winter early spring weather and on price and the ships itinerary. The beginning, after being picked up at our Venice hotel we were dropped at Venice airport to wait around for two hours without any information before being herded on to a fleet of buses for a 90 minute journey to Trieste. This is where the confused disorderly nightmare got worse we where dumped with thousands of other passengers in a massive car park with no queuing system in place no queue marshals no Costa staff to organize fair queuing, it just became a very unpleasant fight to retain a place in the queue with many people just pushing in. It took us three and a half hours of queuing to check in without being offered a drink or toilets being available, we were lucky that it was not raining nor hot and sunny, otherwise the experience could have been much worse. When we did manage to board the ship the chaos continued, we were instructed to go to our muster stations at least 4 times only for the exercise to be repeatedly cancelled, eventually we tried to attend the evacuation procedure, however the stair wells were blocked with other passengers on each occasion and this made it impossible for many passengers to get to the correct muster stations. like many other passengers we missed the emergency drill completely. The Cabin, ours was internal with a big comfortable bed otherwise the cabin was small and lacked storage, one small wardrobe with 8 coat hangers , the shower was good plenty of hot water. Dining, Poor quality food mainly cold, plenty of Queuing. Entertainment, Second rate. Shore Excursions,poor and a total rip off. Service, our cabin steward was excellent (Berco), some of the bar staff were very good. Read Less
Sail Date March 2019
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