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13 Helpful Votes
Sail Date: January 2019
Have never been on New Years Cruise and wanted to try new ship. Eight family couples, we were so disappointed. Entertainment was awful, with the exception of Troy Thirdgill. There was some talent, kids working hard, but shows were noisy, ... Read More
Have never been on New Years Cruise and wanted to try new ship. Eight family couples, we were so disappointed. Entertainment was awful, with the exception of Troy Thirdgill. There was some talent, kids working hard, but shows were noisy, senseless, productions. The choreography was like watching an aerobic class. Stage is awesome, such a waste. Decor and color schemes in concierge class staterooms were awesome, but the new balcony is terrible. It is more like having a large window (opens and closes very slowly) and they close it from time to time. So paying for balcony but not able to enjoy. Stateroom feels small. Eden area of ship was nice. Tried to make reservation for magic carpet restaurant online prior to cruise and was told, need to do onboard. When we were onboard, we were told no specialty restaurants had availability. Main dining service was excellent, food fair. Room service ordered one morning, entire wrong breakfast. Shops are limited, stuffy and sales clerks stand at door and follow around. Prior to this cruise, Celebrity had been our favorite. We much prefer solstice class and will not be sailing Edge class again. Read Less
2 Helpful Votes
Sail Date: January 2019
This is probably 8th to 10th celebrity cruise. Last two were on the equinox and reflection. Chose the edge because brand new and wanted to see what the new edge balconies were like. Only been on this trip for 2 days but wanted to update ... Read More
This is probably 8th to 10th celebrity cruise. Last two were on the equinox and reflection. Chose the edge because brand new and wanted to see what the new edge balconies were like. Only been on this trip for 2 days but wanted to update while on board. So positives, main restaurants have been excellent there are 4 we are trying all. Service has been excellent food very very good. We have booked 3 premium restaurants will update on those later. The room has an edge balcony with the slide up window, it is a good layout great bed but seems smaller than other ships but lovely and new. We are concierge class ?! The confusing. The layout seems frustrating again in In comparison to the other ships we’ve been on it is awkward to get around to go from one level to another you don’t seem to be able to move smoothly around the ship again only On board for two days so not 100% sure yet. The negatives. The edge balcony, Is too small. Not enough room to even really sit and enjoy with the window down it’s nice but then the room gets warm from the humidity so you have to put back up so it’s really just like having a very large window overall I like it but would probably not book this room again. We pre-booked a package for specialty restaurants but when On board found that we could hardly even get a booking one booking is for 945 On other trips have never had an issue, did not know you could pre book times so maybe my fault, we’ll see what happens overall we really like the ship but think so far we prefer to be back on the reflection or equinox class I plan to update this at the end of our trip Read Less
Sail Date: January 2019
After a wonderful experience on the Reflection last Fall, we booked this cruise as a last minute get away. We were excited that a last minute cancelation allowed us the opportunity to stay in a Family Veranda cabin so we could enjoy the ... Read More
After a wonderful experience on the Reflection last Fall, we booked this cruise as a last minute get away. We were excited that a last minute cancelation allowed us the opportunity to stay in a Family Veranda cabin so we could enjoy the extra large room/veranda. The size of the room/veranda did not disappoint but the conditions of the room/veranda were terribly disappointed. We knew going into the Infinity that it was an older ship that needed some "TLC". We did not realize that TLC meant mold, mildew, rotten base boards, odors and worn out furniture. I would never have stayed in a hotel in such poor condition and didn't expect to find this on a premier cruise line. The common areas on the ship have been taken care for the most part, but the cabin not so much! I do wonder just how many layers of paint the ship can have to cover so much rust! Some of the staff were excellent (cabin steward) but the staff in Cellar Masters were not very knowledgable of wine and what to recommend. That was opposite of our experience on Reflection. Read Less
Sail Date: January 2019
Hello, I just returned from sailing on the Celebrity Infinity. The cruise was very good. I travelled with my wife and another couple who were on their first cruise. We are all in our 50’s age wise. We were in inside cabins 2154 and ... Read More
Hello, I just returned from sailing on the Celebrity Infinity. The cruise was very good. I travelled with my wife and another couple who were on their first cruise. We are all in our 50’s age wise. We were in inside cabins 2154 and 2156. The cabin location was excellent, close by the midship elevators. We stayed in Miami with our friends for New Years. We drove to Port Evergalades and Parked our car at the terminal, very convenient. The cost was $15.00 per day for parking. We arrived at the Terminal around 10:30 am. The embarkation process went smooth and seemless. I also will mention that I am Elite status with Celebrity, We were allowed to board the ship around 11:00 am. We ate a wonderful lunch at the Oceanview Buffet on deck 10. As we boarded we were greeted with champagne and mimosas. The cabins were ready at 1:00 pm. The ship was in great shape for beinig built in 2001. However, the cabins looked quite worn and dated, especially the bathrooms and the beds. This was a 5 day cruise, with Port stops at Cozumel, Mexico and Key West with 2 sea days in between. We chose anytime dining which was at the Trellis restaurant on decks 4 and 5. The Trellis restaurant on deck 5 was reserved for fixed time dining. Both the food and service in the dining room and the buffet were excellent. There was very good variety and quality of food throughout. The shows and variety of entertainment on board were very good. The show I Broadway on formal night was excellent. There were 3 specialty restaurants on board. The Tuscan Grill, Qsine and Sushi on 5. We did not eat at any of the specialty restaurants. For one, there was no need to because the food in the dining room was excellent, but for another, I was surprised to learn that the the fee at the Tuscan Grill was raised to $65.00 pp!!! This is unacceptable for me. There was also a crab lunch offered at the Tuscan Grill offered on the second sea day at $40.00 pp which we did not partake in either. The weather was great, the seas were calm and the Chair Hogs were out in full force. Our favorite spot on the ship was the Salt water Therapy pool in the Solarium, we could never get a chaise lounge that was ever unoccupied no matter what time we went. We went to the beach in Cozumel and used the Old Town Trolley in Key West. All in all it was a very good cruise, our friends enjoyed it very much and are looking forward to going again soon. Thanks Leslie, for further info you can e -mail me at Lesliemamalooza@aol.com. Read Less
Sail Date: January 2019
Perfection is very rare but with Infinity’s always smiling and helpful crew,, flawless attention to detail, beautiful design, amazing food and wonderful entertainment, it is as close to perfection as I have ever experienced in my ... Read More
Perfection is very rare but with Infinity’s always smiling and helpful crew,, flawless attention to detail, beautiful design, amazing food and wonderful entertainment, it is as close to perfection as I have ever experienced in my 100+ cruises. I was so impressed with the staff, they went out of their way to provide incredible service with a smile. The ship is spotlessly clean and very well organized. Trellis dining room was beautiful, food was excellent every meal. My only downside was the breakfast buffet, which could use hotter food, but this is a very small downside to an absolutely wonderful cruise. Entertainment was very good, especially the Beatles show, which was performed one evening in the theater and one afternoon poolside. It was like being at a concert, amazing! Cruisers varied in age but everyone related to the Beatles music. I Infinity is an amazing ship and I thank Celebrity for always providing excellence. Read Less
Sail Date: January 2019
We just got home from the Celeb Jan 2 Silouhette and absolutely loved everything about it except the ship’s shows. They were boring and Celeb needs to work on it a bit. Cabin - was very roomy! Bigger than a few others we have ... Read More
We just got home from the Celeb Jan 2 Silouhette and absolutely loved everything about it except the ship’s shows. They were boring and Celeb needs to work on it a bit. Cabin - was very roomy! Bigger than a few others we have been on. We had 7119 on Silouhette. Balcony. My kids enjoyed the fun factory and my oldest loved the Hideaway room so he could chill and read. Restaurants - Sushi was good and QSine was okay. The best is the Murano! Dining Room Service and Food was phenomenal!! Buffett food same! Great picks and almost clean. Shore Excursions - excellent!! We loved Klein Beach of Bonaire! Bring plenty of water and snorkel gear! Celeb wanted 35 per person for the water taxi but we hopped on for 20 per adult and the kids were free! We also did the Cayman Islands turtle and dolphin adventure excursion. Loved it!! The activities on the ship were a bit boring. I would of given it a five star but I didn’t like the shows or the activities on the ship. Read Less
Sail Date: December 2018
This was our 10th Celebrity cruise and 22nd overall. Both my wife and I thought this was one of our best trips. The ship is in excellent condition and while it is a few years old, no one would be the wiser. The staff where all great ... Read More
This was our 10th Celebrity cruise and 22nd overall. Both my wife and I thought this was one of our best trips. The ship is in excellent condition and while it is a few years old, no one would be the wiser. The staff where all great and went out of their way to say hello and provide great service. The food in the main dinning room did not disappoint. It was always cooked to order and very good. At breakfast, we tried the Elite offering in the Tuscan grill, it was good but nothing exceptional. We also ordered room service once, very good and as we asked. Breakfast in the main dinning room was by far the best. Tuscan Grill- Here is a different story. After paying $55/pp we were expecting an excellent dinning experience. I am sad to report we didn't care for the food or the lack of service. The restaurant was busy that day and probably understaffed for the number of guest. However, the smaller tables deserve the same service as the larger tables. At one point after waiting 45min for a glass of wine, I had to leave and get one on my own in the bar on the 4th floor. If this happened (it never did) in the main dinning room, it wouldn't have been an issue. But when you are paying a premium for dinner it should never happen. All in all, I would save your money and try Qsine or Sushi on 5. Unfortunetly, they did away with Bistro on 5, it was excellent for the value. Gym- Excellent with free waits up to 50lbs and lots of cardio machines. Drink package- it was my first time with a package, it was good but impossible to get your moneys worth even with bottle water, coffee and drinks. They know what they're doing and know the price is a money maker. It was nice not to have to sign and worry about each drink, so I would consider it again. Ports- Key West was nice and very upscale. We shopped and went to Willie T's. Great place to eat and people watch. Cozumel- We went to Mr. Sancho's on our own. We paid $55/pp for an AI all day. The food was great and the beach and facilities very nice. It was a bit crowded for me as there were 7 ships in port. I would return or do something less crowded. Sea days- There were plenty of chairs and sun for everyone. At the aft of the ship on deck 11 there is a very cool outdoor cinema and lots of covered lounging. It is a very comfortable place to hangout for the day. Entertainment- We did not attend any fo the produced shows. I guess I have been on my share of cruises and have seen enough productions. We did however follow the acoustic singer Nikki throughout the week. She was really great and we enjoyed listening to her. Final thoughts: We were glad to back on Celebrity, they seem to go a bit above the others in terms of service and effort. We loved the Infinity and would go on her again. Read Less
Sail Date: December 2018
Wanted to try a holiday cruise so we chose New Year's Eve cruise to celebrate the holidays. 3rd time on Celebrity. The ship is older and refurb is needed but the ship is well maintained and the service and staff are very good. The ... Read More
Wanted to try a holiday cruise so we chose New Year's Eve cruise to celebrate the holidays. 3rd time on Celebrity. The ship is older and refurb is needed but the ship is well maintained and the service and staff are very good. The entertainment on board was just ok the only show I would recommend is iBroadway it was well done. If you haven't seen Sean I would recommend him as well it was upbeat and light hearted we saw him on the Solstice about 2 years ago and the show was actually the same so we were a little disappointed with that. The casino is very small but I love the No Smoking it was wonderful. I play table games so I was set but if you like slots you will find a very old and not exciting section for slot action. Eating in Qsine was nice but they changed our NYE reservations without notice so that was super disappointing and frustrating our NYE celebration was the main reason for the trip so a monkey wrench out the gate was Not welcome. Tuscan was wonderful, Blu was actually nothing special but the service was outstanding. We had a good time overall Read Less
Sail Date: December 2018
Loved this cruise. It was delightful! to welcome the New Year (2019) at Sea. The atmosphere on board was fun and thoroughly entertaining. The only reason I gave it a four star rating, was based on the beds in our veranda family ... Read More
Loved this cruise. It was delightful! to welcome the New Year (2019) at Sea. The atmosphere on board was fun and thoroughly entertaining. The only reason I gave it a four star rating, was based on the beds in our veranda family suite. I sailed with grandchildren who were uncomfortable on the older, thin mattresses on the daybeds. The atmosphere on board was festive and I truly felt on vacation each day. Music filled the air as we strolled through the ship during the evening hours. A good variety of options were available for entertainment. I spent time in the casino which was lively and fun. I should note that while I traveled with family (3 generations) I am disabled. I use a scooter and have fairly good access throughout the ship. Staff were courteous and helpful My children enjoyed the "Snuba" experience. This entails using a raft that holds the air tanks with long hoses for the divers. They had a great time. Read Less
Sail Date: December 2018
Took my 91 year old mother on probably her last cruise. We had 2 cabin. She shared 4044 with my daughter. My wife and I had 9126(concierge class). Weather was fantastic. The sailing was smooth as can be. We did not eat in any of the ... Read More
Took my 91 year old mother on probably her last cruise. We had 2 cabin. She shared 4044 with my daughter. My wife and I had 9126(concierge class). Weather was fantastic. The sailing was smooth as can be. We did not eat in any of the the ship"s specialty restaurants. The food and service in the main dining room was great. Dudley and Tyrone were our wait staff. They were exemplary! After sailing on many celebrity cruises it seems they are starting to nickel and dime everyone. I have an I-phone and in one of the daily programs they were offering a class to learn more about it. When I went to attend they had a sign in the room for $15.00pp. I signed up prior to cruise for internet service, but, it took a whole day before I was informed on how to log on. That information should have been in my cabin. On the great side, the cruise director was over the top. He interacted with the passengers more than any CD I can remember. The entertainment was top notch. Our cabin were clean and bed comfortable. Eventhough I have a few complaints I still reserved an upcoming cruise while on board. The ice cream is great!! Read Less
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