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6 Helpful Votes
Sail Date: May 2019
Have cruised with Celebrity numerous times with multiple cruises on the Summit. Over the years we have grown to enjoy the size and style of the Summit, and itineraries suit our likes, as this is our first cruise following the Dry Dock I ... Read More
Have cruised with Celebrity numerous times with multiple cruises on the Summit. Over the years we have grown to enjoy the size and style of the Summit, and itineraries suit our likes, as this is our first cruise following the Dry Dock I thought I'd review the cruise. Despite our multiple cruises on this ship this was the first time we left from Cape Liberty Cruise Port. Not the best experience, only two lines/metal detectors for non-suite guests, checking in took at least 45 minutes to an hour, the slowest we have ever experienced. Luckily the rooms were immediately ready so we were able to ditch our bags and have a pleasant if somewhat crowded lunch in the Ocean View Cafe. We found most of the significant changes to involve the cabin (I will describe below) and in the Ocean view cafe. The Cafe located on deck 10 aft of the pool used to have a mostly linear configuration. This has now been changed to one of multiple stations with lots of empty space, allowing for an easier flow of passengers feeling less crowded. Most of the stations were similar and or the same to pre retrofit. A new bakery station featured wonderful freshly baked breads and pastry, super fresh and tasty bread sliced per order, with different breads featured daily! We generally like the Indian and Asian selections, as well as the carving station, and cold salads. All remained excellent. A fromagerie was added featuring a nice selection of cheeses. Breakfast remained the same always tasty and rapid. One great idea was the addition of sinks allowing diners to wash their hands (though most do not!). One new station is a make your own Cesar salad station. Problem is it relies on a mixing bowel that is used over and over by passengers, not the most hygienic concept. Moving aft there were changes at the sunset bar that were not to our liking. The canvas ceiling was removed and replaced with wooden slats that do not protect from rain or sun. All the nice wood and brass at the bar was replaced with Formica and veneer, quite cheap looking. Midships the library, i cafe, and other spaces were removed and replaced with more inside rooms. I cafe not located next to guest services is quite small with a markedly decreased number of computers going to be a problem when we need to print boarding passes. We mostly have our dinners in the MDR/ Cosmopolitan restaurant, fixed seating late. There were cosmetic changes to the dining room. The central columns are now white glass like structures instead of wood. Glass railing on upper floor is now frosted. New chairs and carpet. UNFORTUNATELY the menu has not changed in over a decade and is becoming boring and tired. Many of the dishes are presented like and taste like diner food, nothing elevated. The waitstaff however remain excellent and competent and are becoming unable to sell the menu on any given night. An extensive and great wine list which far exceeds the level of the food.As always the Martini bar was a great place for drinks before dinner, great selection of liquors and fun competent bartenders. production shows in the theatre were new (at least to us) and were very good. Guest acts were also very good. Too much use of DJ's at the pool both during the day and at the pool parties. Need to get some fun Caribbean bands back. Overall the service in all venues remains terrific and competent and it is the people and service that make for a great cruise. One port on this trip 2.5 days in Bermuda a beautiful island. We bought a transportation pass and went to the beach and town on our own. An easy island to negotiate. Beautiful horseshoe beach. Ferry rides to Hamilton and St. George are fun, and the towns offer excellent shopping, dining, and history/architecture. Tuscan Gril was marvelous with great food and service. Read Less
1 Helpful Vote
Sail Date: May 2019
We go to Bermuda almost every year on the Summit. This year we took a suite. It is not worth the extra money. You had to look for the BUTLER very nice man but useless. Now for the worse part. The bath rooms are very dangerous. The tub ... Read More
We go to Bermuda almost every year on the Summit. This year we took a suite. It is not worth the extra money. You had to look for the BUTLER very nice man but useless. Now for the worse part. The bath rooms are very dangerous. The tub is to high, no Bar as you get into the tub. You have to reach around a glass partition to grab the vertical shower holder. No floor mat in tub they have this small built in bedded in the floor of the shower. If you the ship moves a little fast and you slip you are a goner. The soap are in big bottles low in the tub so you must have to hold them with two hands . Very dangerous unless you are in port. The light overhead in the bathroom are to low to do a wet shave. Next item, if you want to read the bed side lamps are below the mattress. Try reading that way. With all said a done the entertainment was first class. The people in the retreat lounge were great. The only thing i would suggest until they fix the problems in the bathrooms in S1 category and unless you are under years young I would pass. We are booked next year for the day Bermuda cruise in Aqua class. Read Less
1 Helpful Vote
Sail Date: May 2019
My husband and I chose this cruise because we had never been to Bermuda and the price was right, both airfare and cruise. We paid for transfers on the inbound and that was a bit unorganized. We were met with a princess person, told to ... Read More
My husband and I chose this cruise because we had never been to Bermuda and the price was right, both airfare and cruise. We paid for transfers on the inbound and that was a bit unorganized. We were met with a princess person, told to sit and waited about 45 minutes. The terminal had long lines but they moved very quickly. Disembarkation was chaotic. So many folks decided to walk off, (we did because we had booked a flight at noon). The space was not large enough. People were waiting with loads of luggage, yes golf clubs as well as huge bags and wheelchair passengers too. There was even a ruckus between passengers and security had to be called. Once we got off the ship it was quick and easy. We caught a cab and made our flight in plenty of time. The cruise company does such a good job moving luggage and special needs passengers, I don't understand all the walk offs. They used facial recognition so we didn't even show our passports. Literally took 5 minutes. Our balcony cabin was ship shape. Loved the new colors and plenty of storage. Loved the glass showers. The gave us full size lotion which I appreciated. Our steward Jayesh was timely and we never wanted. Did not feel the need to upgrade. Dining room was very nice with lots of 2 tops. The best food in the Oceanview cafe is at the very back where they had 3 different types of grills going for fresh food. We ate at Sushi on 5 twice as it was a calm haven. We found the entertainment to be very good and always found a seat. The bartenders around the pools worked very hard, especially making all those frozen drinks. Their service was quick, professional and fun. I had a very good treatment at the canyon spa. I wish their sitting area was more welcoming. It seems like an afterthought. It is at the entrance to the fitness area. We had one little blurp with a door banging above our cabin in the womans dressing area. The seas were a bit chippy and we heard it the first night. I went and found the problem and brought it to the attention of the girl who was servicing the area. She took care of it and we never heard it again. i liked that we did not have to go through guest services and maintenance,that the first person we talked to took care of it. The dockyard has lots of cute shops and a wonderful fort and museum. it is worth the $. We took the ferry $4.50 vs cabs which were outrageous. Hired a guide Millard Lightbourne for one day and had the very best tour of the whole island. It is a set price, $50.00 an hr. the vehicle could hold 6 persons and was clean and comfortable. We felt we really got a feel of this beautiful island. Read Less
1 Helpful Vote
Sail Date: May 2019
This was our seventh cruise. Five causes were on rye Carnival, and our sixth cruise was on the Celebrity Equinox to the ABC islands. The experience on the cruise ship on Equinox was so beautiful I didn't hesitate to book this cruise. ... Read More
This was our seventh cruise. Five causes were on rye Carnival, and our sixth cruise was on the Celebrity Equinox to the ABC islands. The experience on the cruise ship on Equinox was so beautiful I didn't hesitate to book this cruise. I loved the idea of going to Bermuda and being for three days and two nights. This ship is beautiful; we had one f the new staterooms on Aqua class on deck 10. We were centrally located, had the most attentive service from our steward. Every crew member as amazing, The entertainment was incredible, the Blu restaurant was delicious, and the service was incredible. I can't say enough about this ship or cruise line. We booked a private tour of the island then we went on a ship excursion called Harbor Nights which was excellent. My only complaint was disembarkment, it was confusing and very crowded. Many of the passengers were from the Philadelphia area, New York City or New Jersey area and they chose to do the walk out. The ship never had people sign up and they have to scramble to open up a second exit. They did and solved the problem. Once was handled it went smoothly. The other problem was porter services at the terminal. Maybe they could have guest sign up for that before they leave the ship so people don't cut in front of you to get the help they need. We waited over twenty minutes before we left and struggled with our suitcases ourselves. Also guest services could be trained in what is available at the terminal so they could answer questions. The new app was helpful but caused problems with the one on the phone that may need to be tweaked and no on announced the time change when we returned, ship time was not adjusted... So that made it confusung, . We had to call guest services to he the correct time., Read Less
Sail Date: May 2019
I choose this ship because of the Itinerary. 3 days in Bermuda. The ship has been completely refurbished and not too big and easy to get around. And there were not many children. Food was fabulous. Tried all restaurants and my ... Read More
I choose this ship because of the Itinerary. 3 days in Bermuda. The ship has been completely refurbished and not too big and easy to get around. And there were not many children. Food was fabulous. Tried all restaurants and my favorite is the Tuscan. I would highly recommend this for couples, singles and groups. I would not recommend this cruise for children. There is a children's club but not much else to do for them. Being in a suite level was really nice. You have your own suite restaurant, Retreat Lounge and Retreat Deck. We used these areas a lot. Service was great and staff were mostly very friendly. Our favorites are: Alexandra in the Retreat Lounge. Also David and Boom Boom in the Martini Bar. Rhiannon our Retreat Concierge. Carlos, our Butler. Silas, the bartender in the Retreat Lounge. It was a pleasant experience and I would highly recommend this ship for Bermuda. Read Less
2 Helpful Votes
Sail Date: May 2019
We chose this mini cruise as it fit in with our other holiday plans and we'd never been to Amsterdam before. Last year we sailed on Reflection on our first Celebrity cruise and enjoyed it although we didn't think it was any ... Read More
We chose this mini cruise as it fit in with our other holiday plans and we'd never been to Amsterdam before. Last year we sailed on Reflection on our first Celebrity cruise and enjoyed it although we didn't think it was any better than RCC and definitely no better than Holland America. The ship is pretty much the same as Reflection and our balcony cabin was clean, quiet and functional. We found the food in the MDR average. The first night was horrendous getting in as everyone was waiting outside at 8.30pm fo the second sitting. There was much mayhem and confusion as people tried to find their tables. Our waiter was less than pleased to see us and was miserable and surly all through the meal. We waited over an hour for our starters then a further half hour for the mains. A couple of the meals were wrong and there was no apology. My meal of beef was so small and cold under normal circumstances I would have sent it back however I didn't fancy another long wait. The meals on the second and third night were better and we ordered extra vegetables to fill us up. We found the food in the Ocean View cafe to be ok, again nothing to write home about. The entertainment was very good, the 3 shows we saw much better than anything we saw on Reflection last year. 2 production shows from the singers and dancers and 1 female entertainer who sang and played the piano. Most of the staff were friendly enough but I felt that as this was only a 3 night cruise none of them made any real effort as we would be going home soon. If this was my first Celebrity cruise I'm not sure it would entice me back to do another one in a hurry. Read Less
7 Helpful Votes
Sail Date: May 2019
We loved Amsterdam on a city break visit year so decided on a short cruise. We loved the skill steering through the lock and the scenery on the river up to Amsterdam. We upgraded to Concierge Class and the speedy check in was good, we ... Read More
We loved Amsterdam on a city break visit year so decided on a short cruise. We loved the skill steering through the lock and the scenery on the river up to Amsterdam. We upgraded to Concierge Class and the speedy check in was good, we had lunch in the main restaurant on the first day for concierge passengers, this was slow in terms of food and drinks service. We were happy with our stateroom, it was clean and tidy, the only complaint I have is that it was hard to get toiletries, they weren’t replaced without asking. A Celebrity cut back I think. We paid nearly five hundred dollars for two drinks packages for three nights, which is an outrageous price, on top of an expensive cruise, especially when you can’t get served. The bar service was atrocious throughout the cruise. Celebrity knew that there would be parties of people on a cruise to a destination like Amsterdam, so should have provided the service. The bars were understaffed, the table waiters were non existent and poorly trained. We waited over half an hour on more than one occasion for two drinks. I asked twice in the casino for drinks service, that never came. Because of the pressure Celebrity put their staff under they were unsmiling verging on grumpy. Celebrity Eclipse has previously given us great bar service. I did make a written complaint at guest services, but one wonders if it is just filed away. Along with other reviews people in the jacuzzis were shouting, ruining the cruise. for other passengers and more importantly guests were drinking out of glasses and bottles whilst in the jacuzzi making it a likely for somebody to sustain a bad cut. The attendants did nothing. The Grand Cuvee restaurant provided very good service both in terms of food and drink. It was a nice touch that we were seated on the same station each night.I also noticed that menus have been reduced from what we have been given on other Celebrity ships. We were lucky to have the Internet included as the prices charged are ridiculous. We will most likely be travelling with Fred Olsen or Princess on future occasions. Other people we talked too shared our opinions and will also cruise with other Cruise lines. Read Less
2 Helpful Votes
Sail Date: May 2019
This was our return to the beautiful Silhouette since it’s maiden voyage out of Hamburg many years ago. We decided to try out an accessible Sky Suite and we loved the benefits this brought such as Michaels Club and the exclusive ... Read More
This was our return to the beautiful Silhouette since it’s maiden voyage out of Hamburg many years ago. We decided to try out an accessible Sky Suite and we loved the benefits this brought such as Michaels Club and the exclusive restaurant Luminae for suite guests. The service and food in Luminae was fantastic and offered a personalised dining experience. Kurt and his colleagues were amazing and the best service I have had on a cruise ship. The free alcoholic drinks including champagne and cocktails all day in Michaels club added a lovely touch. We were very disappointed by the ocean view cafe as we decided to try this one morning and once for lunch. The buffet restaurant was over crowded making it very difficult to find a seat and you had to fight your way through to grab your food. The quality of most of the food was mostly enjoyable however the rice pudding was cold and way too sweet. The buffet was not up to standard as we had previously come across with Celebrity and the buffet on Royal was much better. Thumbs down on this sailing. The accessible suite was comfortable but the layout wasn’t the best but this was to accommodate wheelchair users. The sofa and TV were located in a very awkward place so you couldn’t watch TV whilst you were sat on the sofa. The accessible bathroom was a very good size although the lack of drainage in the shower meant that water would flow all over the bathroom area making it a paddling pool. On the morning we were at sea the rocking of the ship had made the water escape into the suite soaking the carpet. There was a lack of power sockets near to the beds so charging your mobile had to be done near to the TV unit. A larger TV would have been nice as the only place to watch it was from the bed. Another big disappointment on this sailing was the lack of free loungers in the solarium as this was extremely busy on both occasions we visited it. The cold weather also meant that more passengers tried to utilise this space including certain passengers who treated it like a booze up cruise where they were drinking bottles of beer in the hot tubs. No celebrity solarium attendant challenged them and they were left to their own devices. They certainly didn’t respect other passengers and their behaviour was more I had come to expect on a P&O cruise. The clientele on this sailing wasn’t what we usually find on a Celebrity cruise and Amsterdam was most likely the reason. Another thumbs down on this sailing. The solarium needs to be better supervised and necessary action taken. The size of the solarium also now feels limited compared to Royals Anthems of the Seas which has over twice the size of what is being offered on Celebrity. For once I felt that there was a lack of space and the ship felt over crowded. Not something I’ve experienced with Celebrity on previous sailings. Overall a nice trip but we have had much better sailings with Royal so this will be our first preference from now on. Read Less
1 Helpful Vote
Sail Date: May 2019
I booked this cruise as part of my quest to experience as many different cruise lines as possible and this was my first Celebrity cruise ...... it most certainly will not be my last. I have to admit it did not start well with, what I ... Read More
I booked this cruise as part of my quest to experience as many different cruise lines as possible and this was my first Celebrity cruise ...... it most certainly will not be my last. I have to admit it did not start well with, what I thought was a very chaotic check-in process, with lots of unnecessary queuing. I much prefer the system where you are allocated a boarding group number and you are called to check-in by group number. The mandatory safety briefing, which lets face it can be a boring chore for regular cruisers, was made interesting by the showing a Bondesque film demonstrating safety factors as well as an amusing cartoon film about the importance of hand washing. Interestingly hand washing and use of hand sanitisers was rigorously enforced onboard, which was good to see. That said, once at the check-in desk the process was quick and efficient. Well the ship itself was amazing - probably the best laid out ship I have cruised on. The central atrium is amazing and there are plenty of nooks and crannies. An impressive library, a good games room but the absolute treasure was The Hideaway, a small area with an eclectic mix of unusual (very comfortable) chairs and nooks to chill and relax in. There is also a fantastic observation gallery. Turning to a subject dear to my heart - food. The buffet is one of the largest I have seen on a cruise ship although that may be an illusion because of the excellent way it has been laid out to make it look spacious. It has an amazing selection of food and you would have to be the most picky of eaters to find nothing you liked. The curries are especially excellent. The only minor gripe in the buffet is not enough seating - on most visits it was a struggle to find a table and it was often the case of loitering and grabbing a table as soon as someone left. The main restaurant is large and impressive with a mixture of large communal tables with some tables for two. We were lucky enough to have a table for two. One of my biggest bugbears with cruising is having to share a dining table with strangers - although I appreciate, for some, it's a major plus. Being picky, my only gripe concerning the main restaurant is dinner is only three courses, having said that portions are generous and you don't come away feeling you could have eaten more. We didn't try any of the speciality restaurants but to be honest we didn't need to as, without exception, the quality of food throughout the ship was exceptional - so why pay more when you can have perfection in your pre-paid package? Entertainment was good with two shows from the ships ensemble - who were very good. There was also a guest appearance from the amazing Claire Maidin when we were in Amsterdam - we hadn't heard of her before but she is very talented. It's a shame there were not more people to see her but many passengers were still ashore in Amsterdam - they missed a treat. Being an American cruise line service was exceptional, you couldn't walk past any member of the crew without being greeted with, at least, a cheery smile and hello. The cabin was very good, narrow but very deep. A silly thing but I liked the way the ends of the bed were rounded, which saved knocks when going to the loo in the middle of the night. The balcony was a good size although we got a soaking one day when, without any warning, they started hosing the balconies on the floor above resulting on an unexpected waterfall on our balcony and almost ruining my camera. A real bonus on this cruise was the sailing down the canal from IJmuiden to Amsterdam. Having previously lived in Amsterdam I didn't go on any excursions but looking at the prices they seemed very expensive for what was on offer. Read Less
7 Helpful Votes
Sail Date: May 2019
We chose this cruise because we had never been to Amsterdam. But, should also mention that we are regular cruisers with celebrity and love them. The checking in procedure was quick and painless as normal. However, we noticed the ... Read More
We chose this cruise because we had never been to Amsterdam. But, should also mention that we are regular cruisers with celebrity and love them. The checking in procedure was quick and painless as normal. However, we noticed the normal age demographic for celebrity cruises was a lot younger than we normally see. I should also say that we are young at heart and have no problem with people having a good time, however on this cruise we had our eyes opened! There was a lot of groups of what appeared to be stag and hen parties, which is not what we expected to ever see on a celebrity ship, and who were clearly on a mission to drink as much as is humanly possible from the moment the bars opened which was early given that mimosas, bloody Mary's where on offer at breakfast. That's not a problem normally because I myself have in the past had a bloody Mary or two at 10am ish, but, it was the level of bad language and general rudeness of some of these people that was shocking to us. There was also a lot of young family's and the children were left to run riot, while the parents were drinking. I have to say that we were not the only passengers that were shocked and offended by the more unruly behaviour. We even spoke to two different sets of travel agents who were shocked at the behaviour and had even experienced vulgar comments themselves. Two first time couples where also shocked at the behaviour and they said they would not come on celebrity ever again based on this experience. We did try to reassure them that this cruise was not a typical celebrity cruise, and that to not let the current bad behaviour of some drunken fellow passengers put them off cruising with celebrity. All that been said the ship, staff and food was lovely as usual. And we will cruise again with celebrity but hope they don't have any other "booze cruises" planned because I think that would be great shame and a big mistake on celebrity's part. Read Less
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