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18,259 Celebrity Cruise Reviews

I chose this cruise because of the new ship the Edge. I’m an elite plus member and I’ve been on many ships starting with the Century I believe Celebrity has cause a major faux pas introducing this series of ships. This ship is for ... Read More
I chose this cruise because of the new ship the Edge. I’m an elite plus member and I’ve been on many ships starting with the Century I believe Celebrity has cause a major faux pas introducing this series of ships. This ship is for those guests who have it $$$$$$ and those who don’t For instance I chose the infinity room It is a lovely room with an oversized picture window. It can be opened half way with a movable button. However it is not a balcony. If you want a balcony you need to upgrade to a suite. This infinity room cannot be enjoyed by you if your significant other is sleeping. There is no way to order even a pot of coffee without disturbing your mate. Second of all the suite guests can enjoy the top of the ship. The rest of us are not allowed on that floor. The Club established for the elite and above is a darkened room with no windows. Tried it once and at least I’m able to go to other bars for remainder of cruise. On a positive note I will not be spending much time on this ship as we have many ports of call. I’ll be spending future cruises on the Solstice class. At least I’ll be able to enjoy sky lounge and roof top without being turned away because of this caste system. Good luck Celebrity with filling up these ships after the curiosity wears off Read Less
Sail Date September 2019
Over all the ship is average. Lame lecture circuit.. here we are in the middle of history, Jerusalem, Bethlehem, Rhodes, Malta....you would think a guest lecturer would put some spin of the past, but NO.. the only speaker missed the ... Read More
Over all the ship is average. Lame lecture circuit.. here we are in the middle of history, Jerusalem, Bethlehem, Rhodes, Malta....you would think a guest lecturer would put some spin of the past, but NO.. the only speaker missed the mark.. had several lectures on how to talk to your dog. Yes. And the turkey is on for the next cruise, too. He is a “ringer”, no way could you get this gig without payola. Shows.. pretty good. Skinny Elton singer was good.. Broadway, good too. Rest ho hum. TV.. in case you wanted to watch football of even hear the news, good luck. TV sucks. Freezes, worthless. Movies are a frighten joke. Cartoons and documentaries unless you want to pick one of a dozen pay per view at $15 each. Selection is sorry. Specialty restaurants.. the Sushi is ok for sushi lovers. Limited menu for others. I think they need to copy Nobu to be success. 25% full. Mostly empty and avoided. Otherwise it will die. QSine is a video novelty restaurant.. worthy of one visit, like a Disney animation. The good one is a Tuscan.. best choice. That’s it. Otherwise the cruise was great. Read Less
Sail Date September 2019
I hate flying. So any cruise that docks in Australia is attractive to me. It was easy to get to the port from Waikiki but we left it late and got traffic. This was a good size ship. The cabins are quite spacious and decent. The staff ... Read More
I hate flying. So any cruise that docks in Australia is attractive to me. It was easy to get to the port from Waikiki but we left it late and got traffic. This was a good size ship. The cabins are quite spacious and decent. The staff are great. And who doesn't love Tahiti. The entertainment, food and general feel is this cruise is great. The breakfast ends in the restaurant at 9 am and with the 830 pm dinner seating that was too soon for is a few mornings. The buffet is open longer and the food was great just a little hard to get seating some days. I got the non alcoholic premium drinks package but I'd probably get the alcoholic one next time. I'm 43 so the demographic is slightly older than I'm used to but they're a great crowd. And a welcome change from the drunken louts. I've already booked it again. I particularly enjoyed the Silk Harvest for dinner. Quirky Le Petit Chef projection show accompanied an absolutely fantastic meal. Check it out. Read Less
Sail Date September 2019
30th wedding anniversary. * Embarking from terminal 25 ft. Lauderdale, port everglades, which is used almost exclusively by Celebrity was a mess, no order at all; Upon arrival in the terminal 25 was met with a very large mass of people ... Read More
30th wedding anniversary. * Embarking from terminal 25 ft. Lauderdale, port everglades, which is used almost exclusively by Celebrity was a mess, no order at all; Upon arrival in the terminal 25 was met with a very large mass of people standing around Pressed up against the gangway that was not allowing entry to the ship. * Packs of people no queues, no signs, no directions or explanations why not being allowed to board. We completed about a week before on the Celebrity web page, the pre embarking docs Celebrity Express pass said to board 1200-1230. Boarding of the 100s jammed into the terminal 25 began at 1300. * During the wait pressed up against the crowd were a few celebrity employees roaming the 100s of passengers with computer tablets, taking pictures.Until we inched our way thru the masses that we discovered these roaming celebrity employees & struggled to learn what they were doing. the Celebrity employees did Not verify cabin number, drink pkgs, wifi, or Other items previously paid to the travel agent NOR items paid on the Celebrity web site by the passenger. On board that nite discovered wifes card did not have drink pkg upgrade fortunately before generating charges. * No key issued in terminal nor Gangway * No guidance from the gangway onto ship * The cabin contained 2Sea pass cards. I discovered before using the seapass card during the 12 day trip, that my wifes card did not have upgraded drink package associated with her seapass card. If I had not would have run up a large bill. I paid for the upgrade via the Celebrity web site weeks in advance of the voyage. I was required to go to guest relations, wait in Long line to straiten the mess they created. * Celebrity web site and the documents forwarded by the travel agent were dissimilar. never could locate on the Celebrity web site the specifics of: pre-paid items via the travel agent, or that I paid for on the Celebrity web site. Needed to patch the 2 together and hope they contained the total of all selections. * Online selections for pre-paid gratuities, drink pkgs, wifi that were selected weeks before sailing, were Not reflected online web nor app. * Celebrity app never same as printed daily planner on ship. Rooms, times for activities listed wrong on app vs. Print I.e. Never had menus for any dining venue. * Ran out of coke zero, then diet coke about ½ way thru voyage * Cancelled movie w/o notice * Venues unsuitable- several activities & games were hosted in ships areas with only 12 seats available. of the 12 seats, several empty seats were saved by passengers thereby creating disagreeable encounters when other people tried to be seated. attendees vastly exceeded 12 seats causing passages to be blocked to other passengers trying to proceed to different ship areas. * Specialty restaurant Tuscan grill was terrible (contrary to cruise critic reviews; maybe just the crew of the Ship?) 40% discount for specialty dining offered approx.. ½ way thru voyage which aggravated passengers who paid 100% for the same dinner. * Qsine Le Petit chef led to food poisoning were my wife projectile vomited during the next 12 hours * The Wifi for which I paid for, dropped a connection at least hourly * Three Holes were torn into 1 of our brand new baggage * At end cruise, we were given in the stateroom the wrong luggage tags to disembark @ ft. Lauderdale. Those Tags would have sent our luggage erroneously to Ft. Lauderdale airport never to be seen again. * FINALLY, With over a 1,00 passengers trying to disembark together, at the Ft. Lauderdale gangway I was prevented from departing the ship. blocked my exit with a security officer & told by the deck officer that the ship did not have credit card on file for me. the ship deck officer said the only credit card on file was for my wife. the deck officer said there was a $500 spa bill for my wife. the Celebrity officer said I had to go back into the ship down 2 decks, thru 1,000 departing passengers to Guest Relations to fix. I used a lot of colorful language to say that’s ridiculous that a credit card was not on file for me & only for my wife as I know the travel agent puts a card on file & I verified that a credit card was on file weeks before on the Celebrity Web site AND authorized it to be used by BOTH passengers(Mr. & Mrs.)in the cabin.Now on day 12, disembarking the ship says no credit card on file!! I offered to give them a credit card or number at the gangplank but they refused. N.B. crew stated card on file for Wife AND spa charge for Wife. So, why did crew even need a credit card for me?I should have walked off BUT instead went back into the ship, down 2 decks, past 100s of passengers, many of which witnessed the entire embarrassing episode unfold at the gangway where I was prevented from disembarking by security. Probably more problems... Read Less
Sail Date September 2019
My wife and I just returned from the 11 Day Caribbean sailing on the Equinox. The itinerary could not have been any better. 2 Sea Days to get into Cruise Mode and then 6 port stops to be followed by 2 more Sea Days. The Equinox is a ... Read More
My wife and I just returned from the 11 Day Caribbean sailing on the Equinox. The itinerary could not have been any better. 2 Sea Days to get into Cruise Mode and then 6 port stops to be followed by 2 more Sea Days. The Equinox is a beautiful ship that is kept VERY clean! The entire crew were very attentive and gave you a sense that they truly wanted you to enjoy your holiday. We were fortunate to be in a corner aft Sky Suite on Deck 10, number 1403. Being in a Suite we were able to dine in Luminae for most of our meals. The food and service were both excellent. In Luminae Richie and Paul (waiters) and Yan (bar service) each provided amazing service for the entire trip. The full staff in Luminae were all wonderful and welcoming. We also dined with a group in Murano one night and had a spectacular meal. We also used the Oceanview (buffet) a couple of times for lunch and found it to be full of options and also seemed very well maintained and organized. We also enjoyed many of the entertainers and live music. Some other things we really liked: - Being handed a glass of champagne upon boarding - One sunny sea day there was in impromptu sorbet service parade poolside, an actual parade of waiters served sorbet to anyone interested - Being greeted port side with cool drinks and or chilled towels - Cleanest vessel we have ever sailed on - Due to the ship design and implementation live music played in the grand foyer in the evenings was able to be enjoyed from floor 3 through 5 in many venues (martini bar, café bacio, Craft Social etc...) - Activities such as putting in the grand foyer and archery were welcome new events. As were Yes/No and Filthy Feud. - I had read/heard that the entertainment was not at the same level as Royal. Maybe there were no broadway shows but the entertainers did a very good job and there was a show each evening. We also saw two very funny comedians. When the show is not to your liking just move on the next event... - We enjoyed the Sunset Bar/Lawn area for a nice place to chat lawn side and have a cigar. The occasional live music out there was also a very nice touch - Glass blowing class was an amazing experience. Josh and Justin were both excellent. - The retreat lounge was excellent but we did not partake very often due to so many options. Alexandra and Ute (sp?) were both delightful. The only real downer was the Suite Sun Deck. It really is a shame the refurb was cut short because that area NEEDS water. We went up there a couple of times and walked right back out. I guess if you just want a quiet place to bake it is fine but there is no bar (but there is service) and no pool or hot tub or shower or sprinkler.... When the cruise ended the debarkation process was also seamless. We did luggage valet and were at the airport by about 8AM without any struggle at all. All in all, this was a wonderful cruise vacation. Thanks to all the folks who answered all my questions and provided input leading up to this. Read Less
Sail Date September 2019
cruise exceeded all our expectations and was fantastic from the food crew and entertainment. only did 2 excursions which were island tours at St Lucia and St Marteen and did our own thing at the other islands. embarkation and ... Read More
cruise exceeded all our expectations and was fantastic from the food crew and entertainment. only did 2 excursions which were island tours at St Lucia and St Marteen and did our own thing at the other islands. embarkation and disembarkation went very smoothly and i was very surprised by this when you consider the amount of people on board. the service was top notch and the crew always had a smile on their faces and were very friendly. waiting staff in the silhouette restaurant were really friendly and efficient and helpful with some good information on the ports we were visiting giving us some good tips cabin was very good and roomy (deluxe veranda deck 8) and kept spotless by our cabin boy overall condition of the ship looked very good and was maintained at every stop my only concern was the quality of the drinks obviously the bottled beer etc is not a problem but i have been a spiced rum drinker for over 20 years and it is mainly what i drink yet at times when getting Morgans Spiced rum with coke it did not seem to taste right, one night you could not taste anything so i got extra rum straight whichI added to the drink and it didn't even make it taste any better - went on the Bacardi Oakheart which was much better Read Less
Sail Date September 2019
Ft. Lauderdale, St. Thomas, St. Croix. Antigua, Barbados, St. Lucia, St. Maarten Number of Cruises – 27 Cruises on Celebrity – 6 Cruises on Equinox – 3 O.K. we love Celebrity and the Equinox. We figured we would have a ... Read More
Ft. Lauderdale, St. Thomas, St. Croix. Antigua, Barbados, St. Lucia, St. Maarten Number of Cruises – 27 Cruises on Celebrity – 6 Cruises on Equinox – 3 O.K. we love Celebrity and the Equinox. We figured we would have a rocky sea day heading south to St. Thomas due to passing tropical storm Karen, but it never grew to hurricane strength and stayed well east and north of us. Smooth sailing and sunny skies for 11 days. I doubt if I can add any original insights about the ports we visited, so I’ll relate some of the unique events occurring on our cruise. Docking at the Crown Bay pier, we were the only cruise ship in St. Thomas. The locals told us that we were the first ship to stop there in ten days due to weather concerns. I can’t ever remember being the only cruise ship in that port. The next day in St. Croix, my wife Joanne was relating this to a local shopkeeper and they told her they only see about twenty ships per year. In St. Lucia, the Navy’s hospital ship USNS Comfort was anchored a mile off our port of Castries. The US Navy took a 900=foot-long oil tanker and converted it to a hospital ship with 1,000 beds, 12 operating rooms and loads of medical staff. The ship is on a five-month deployment to the Caribbean and all-day long, Navy Blackhawk helicopters ferried patients to and from the airport in Castries. All of the medical care provided to the locals is completely free to them and when the ship departs it leaves several tons of medical supplies with the local medical services. Yes, it’s all paid for with our tax dollars, but it gives me a warm feel-good vibe that our tax dollars are doing some good in this world. One of the Equinox’s bus tours on St. Lucia had a head on crash when another driver drove on the wrong side of the road. Apparently, the bus driver and the guide had to be taken to a local hospital and Celebrity brought 20 bruised and battered passengers to the Equinox’s medical facility on deck 2. For the ship’s medical staff, it was an all hands-on deck response and fortunately there were no serious injuries. One couple were so impressed with the ship’s response that they immediately booked another Celebrity cruise while aboard. So, I’m sitting in Café al Bacio on deck 5 at around noon overlooking the three-story atrium and suddenly a Christmas show breaks out. The ship’s dancers popped an 8-track into the player on deck 3 and rehearsed a 30-minute Christmas song and dance routine. There were no costumes and this was not on the daily ship’s planner but it was a wonderful surprise to have Christmas in September. Hint for future cruisers: the grand finale number is Mariah Carey’s “All I Want for Christmas.” Perhaps this is just me, but I totally love seeing an electrical storm at night at sea. Sailing north to St. Maarten there was a storm that had to be 20 or 30 miles off our starboard side. We were in clear skies under a sliver of a new moon and every 20 seconds or so, the entire thunder storm looked like a giant flash bulb went off within it. There was no thunder due to the distance but you could see the storm soaring miles high. Good job Celebrity and mother nature. We had an unscheduled port stop in San Juan. Someone aboard had a medical emergency the night we left St. Maarten to head home. The Equinox was north of the Virgin Islands when It made a hard left to head for San Juan. We docked for five minutes at 5:15 a.m. to transfer a passenger to an ambulance on the pier and were off again. And no, passengers were not charged extra port fees for the stop. That day, the ship’s speed increased to 22.5 knots from 17 knots to make up lost time. Dining, crew, entertainment on the Equinox are all superb. We had two extra spectacular dining experiences at the Murano restaurant. Don’t miss it. We’ll be back, see you there. Read Less
Sail Date September 2019
This was our first time cruising with Celebrity and what a great experience. The embarkation was smooth and well organised. There was a small issues with our cabin which was dealt with.Daniel at guest relation assistance was very good. ... Read More
This was our first time cruising with Celebrity and what a great experience. The embarkation was smooth and well organised. There was a small issues with our cabin which was dealt with.Daniel at guest relation assistance was very good. We ate in the Silhouette Dinning room which was beautiful.on our first night we were welcomed by Linda and we were seated in the section managed by Alejandro , Branson , Nadaha the Sommelier and Amalia, we cannot praise the staff enough they made our dinning experience something to remember. The food suggestions and wine was exceptional. Credit has to given to this group of staff, Each morning we visited the coffee shop Mark remembered our drink order every morning. Juariel in the lounge bar on deck 3 what a guy. Carlos the Cruise Director great effort goes into the planning of the activities well done. Loved the 2 comedians and the final show and the silent disco was fantastic what a laugh. Overall this was a fantastic holiday and I am sure I will travel with Celebrities Cruises in the future. Read Less
Sail Date September 2019
Positives Excellent itinerary - 3 US, 4 Canadian ports, nicely spaced with sea days Friendliness of staff everywhere Oceanview remodel and decor Oceanview food offerings - Indian dishes Oceanview Made to Order station - ... Read More
Positives Excellent itinerary - 3 US, 4 Canadian ports, nicely spaced with sea days Friendliness of staff everywhere Oceanview remodel and decor Oceanview food offerings - Indian dishes Oceanview Made to Order station - omelets and stir fry Remodeled stateroom bathrooms Lighting in staterooms Navigation screens on TV Comfort of bed and pillows Internet package - good stability, no worry about minutes, good value Negatives Library removed in remodel $14.99 in room movies No movie theater - some film notices buried in daily planner Nickel and Dime sales attempts Competent but unmemorable main dining room menus Poor communication - examples: - Menus unavailable on TV - we didn't know menus were on app for 3 days - Captain's heavy accent and rapid speech, with a lack of clear, distinct pronunciation - Soft spoken waiters and service staff - hard to comprehend - Inconsistent verbal directions among staff to find things on ship (e.g. Where's the library?) - No signs telling of upcoming unavailability of Sky Lounge - we got tossed out - Magnetic door stickers - "Deep Sleep" x 2 - no way to say room is ready for cleaning Loud dining room Small portions on big plates looks unappealing - presentation lacking Bars closed at wrong times (e.g. following return to ship from excursions) May not be returning to Celebrity anytime soon. Read Less
Sail Date September 2019
We were on Summit last year and were looking forward to sailing again for this 14 night cruise. As Elite members, we are always treated well on Celebrity, they cannot do more for us. This is the first time in long time that we did not ... Read More
We were on Summit last year and were looking forward to sailing again for this 14 night cruise. As Elite members, we are always treated well on Celebrity, they cannot do more for us. This is the first time in long time that we did not travel with a current passport. It took no longer or less to check in with a driver's license and birth certificate. Only need to bring driver's license and ship card at all ports of call. Too easy. Once on board we did notice a little of the refurbishment but really noticed it in our inside stateroom. We had an outside stateroom last year that was on the same floor as this one and right across the hall. Celebrity likes to say that the inside cabins are the same as the outside cabins. The inside cabins are definitely smaller. Not just laid out differently, smaller. We had a leak in our bathroom that spilled out into the entrance way on the cabin and it took 3 days to finally repair properly. Carpet was wet and a fan was placed to dry area. Carpet remained damp in that area entire cruise. The color scheme in room is very light, modern. Lamps and lighting is harsh, no way to dim lights. Sofa/chair uncomfortable. Tables, dresser made from plastic/formica, made to clean quickly. Bed was very comfortable. Room service definitely went down in quality. Coffee never hot, tasted cheap, toast and bagels cold, orange juice watered down. Entertainment as expected. American Ballet Company excellent. Dining room food good, but waiter and assistant waiter never had a day that they did not apologize for taking so long in taking our order. They just had too many tables, always took at least an hour and a half to eat. Buffet was good, should not have taken out the steaks/fish/chicken made to order section away from the back, now only have minute steaks piled up in a pan back there. A little taken away here and there adds up. Constant high pressure sales of specialty restaurants as you enter anywhere. Unacceptable. Overall, we like Celebrity but we feel that the Summit of last year should have been enhanced to maintain her elegance not rushed to add more staterooms and try appear more up to date and modern. Read Less
Sail Date September 2019
I have travelled Celebrity many times but never have I experienced so much noise. the cabin we were allocated was concierge class cabin 2145 it has a restricted view although a premium price is being charged. the noise from the above ... Read More
I have travelled Celebrity many times but never have I experienced so much noise. the cabin we were allocated was concierge class cabin 2145 it has a restricted view although a premium price is being charged. the noise from the above main café is unbearable day and night 24hours a day, when complaining to the front desk manager a derisory offer of compensation for a completely ruined holiday. all of the ships crew were aware that the noise in the surrounding cabins was a problem. The crew were good with their service, the entertainment cruise director was poor and no where near as good as the previous cruise directors we have seen and met on Celebrity. The ship is due a refit and it needs it as all areas are tired. some of the entertainment was good but I believe one comedian was did four shows in two days. OVER ALL A POOR HOLIDAY CRUISE. Read Less
Sail Date September 2019
Food was inconsistent We had cold rib eye steaks Tough/ undercooked duck Semi frozen French toast Cold Lobster Been on the Celebrity Eclipse many times. Never had a problem. Also drinks package "classic" ... Read More
Food was inconsistent We had cold rib eye steaks Tough/ undercooked duck Semi frozen French toast Cold Lobster Been on the Celebrity Eclipse many times. Never had a problem. Also drinks package "classic" would not let us have sparkling water only Soda water BUT In the bar a double Henessy brandy no problem. Staff generally were brilliant let down by poor chef. The ship sailed through Bay of Biscay and withstood terrible weather. The Captain re routed on the way out to avoid bad weather. Captain George was very good when he gave 45 minute address. Entertainment was not bad but the Phil Collins Tribute was poor and we walked. Michelle Monro talks were all excellent . She gave emotional address every one of 4 lectures we went to. DNA talks by visiting Dr.Gary on board about Amanda knox and an american footballer O.J.Simpson were also very good Shifting of deck furniture at 3.30 am above us deck 11 was not welcome. Room service for breakfast on last day was not available. Blu opened at 6.30 am and we had to disembark at 7.00am . Not good. Read Less
Sail Date September 2019
Embarkation at Southampton was quick & efficient, cabin was fine though a little minimalist in its decor.Our cabin steward, Anand, was excellent and we thanked him very much for his work and his friendliness. Dining: We generally ... Read More
Embarkation at Southampton was quick & efficient, cabin was fine though a little minimalist in its decor.Our cabin steward, Anand, was excellent and we thanked him very much for his work and his friendliness. Dining: We generally ate in the MDR as the Oceanview Cafe was like a ferry with good food options but chaos trying to move around the serving isles and finding a table... One fellow passenger referred to the Cafe as "...a bunfight.." The food in the MDR was good overall and our servers - Jobita and Pavel, were very good, friendly and efficient. The Aqua Spa Cafe was a nice touch though it wasn't clear exactly what was included and what we had to pay for, also the staff there were fairly miserable.... We ate in Murano twice and Tuscan Grille once, the food was good BUT not worth the extra $50 per head extra on top of what we'd already paid for the MDR. The menus are limited in each restaurant. I also did a galley tour whilst on a sea day and that was good but ended up as a selling exercise :( Three sea days on the trot is not much fun when the sea was rough and we couldn't wait to get off at Sao Miguel. All the port days were very enjoyable as were the two excursions we did - Sao Miguel - Crater Lakes and Teide National Park, Tenerife. In general the crew and especially the officers we saw around the ship were quite offish and made little or no attempt to even say "Hello", this we found very odd and rude and not like other cruise lines we've used; perhaps some customer service training would be a good idea? So they remember why we're all here on the ship. Other niggles were : $4.50 for a small bottle of water!!! $10 for port shuttle buses and why are coffees/teas not included free with a meal, especially in the speciality dining rooms? We didn't once order a coffee after a meal as we knew we'd have to pay extra for them. This is poor and again unlike other "premium" cruise lines. Entertainment: OMG, I don't think we managed to last more that 10 minutes at any event we went too, it was somewhat Butlins like and not for us; and judging by the empty seats then not for others either! The cruise director was too loud & over the top with her 10:00 am announcements and general chat so much so that I'd turn our cabin TV up so we'd not have to listen. So, overall it was a mixed cruise experience and we're unlikely to use Celebrity again. Shame, as we'd heard good things about them. They may think they're a luxury/premium cruise line but the level of service is the first thing you'd notice. Read Less
Sail Date September 2019
We were recommended Celebrity by our TA who said once we had used them we would never go back to other cruise lines. The check in was very good and we were on board by 11am in good time for lunch, but our first impression of the ship was ... Read More
We were recommended Celebrity by our TA who said once we had used them we would never go back to other cruise lines. The check in was very good and we were on board by 11am in good time for lunch, but our first impression of the ship was dull and drab. The general look was brown and beige with seating that would not look out of place in a nursing home. but I will go in more detail later. The food in the buffet was very good and the service for drinks was quite quick, there is enough seating in the buffet and the staff were good and always happy to have a chat. We ate most of our evening meals in the MDR and found the food to be of good quality and with a good range of choice but they do seem to have a thing for mashed potato. the service was quick but a little strange. We were on a table for 10 (though it should have been 2) my wife sitting next to me was always served first followed by the other ladies on the table and then the men were served with me last, this meant that my wife had almost finished her course by the time I had got mine served. I know its manners to serve the ladies first but I did think we were in the age of equality. There was no issues with the drinks though at all times even in the bars they need both of your cards when you are on a package and yet other lined seem to cope with only one, it is pretty obvious when you are together and not getting drinks for a third party, but I guess rules are rules. we were very disappointed with the entertainment on many levels, firstly the theatre shows; the Jersey Boys tribute on the first night was very good but things went down hill from there. On the second night the team did a vocal tribute to the shows, starting with La Mis. and then they got very self indulgent singing songs from shows that no one seemed to have heard of. The stage setting is just a blank black stage with no props and no scenery. We went to the next production show and once again it was a blank stage and just about killed the show, a lot of people were walking out but out of respect we sat through to the end and it was dire. Other acts around the ship (at most 2) were set either in the atrium of the pub style bar on deck 5. The atrium has big nursing home style chairs and a capacity for about 30 people. if you are not in a seat by 6pm then you have to either stand or sit on the floor to see the act. In the bar on deck 5 there is more seating but most of it is well away from where the act is performing, once again the chairs are large high back and they take up a lot of room limiting the availability. Every other ship we have been on (and there are a lot) have an entertainment lounge at the back of the ship to compliment the theatre at the front. On this ship that space is taken up with select dining that does not seem to be used as much as it should.If you like to dance then this is not the ship for you, there are only two spaces; one being the atrium with a very small odd shaped space and the other is the sky lounge with a good floor that goes wasted for much of the time. They advertise a "Ballroom playlist hour" in the sky lounge each evening at 8pm and we went very expectantly. The music was on auto play at background music level and there is no member of staff to organise it. The music is so quiet that you can hear your feet on the floor over the music. Some novice dancers were unsure what dance was playing and it ended up with about four different dances being attempted at the same time. We gave up after that but asked the entertainment manager if they could sort things out but her reply was "we only really do food and if you like dancing you would be better going on P&O) not a good representative for the company. On the day we were to land at the Azores we were informed that we would be 3 hour late but as a sweetener they would show a film, the film was set to run from 12 noon for over 2 hours so the choice was either lunch or film, bit of good organising there. On one night during the evening meal we were approached by the maitre d of the main dining room and asked if we had considered the speciality dining and I explained that we found the cost to be prohibitive. He then offered us the opportunity to experience the "Tuscan Grille" at a reduced price of $25 and we agreed and the meal was booked for 6pm. We were sat in a large empty room just the 2 of us for the first 45 minutes, so not very popular. One of the courses I ordered was a half portion of meat balls in spaghetti, part way through the meal I started choking and my wife pulled a long piece of string (about 2ft / 60cm long) from my throat. The string was quite thick and having been cooked with the spaghetti it was the same colour and indistinguishable from the pasta and could have caused a fatality. My wife called the waiter who took the food to the kitchen and the maitre d and the head chef came to the table to apologise, the food was not replaced and they just served the next course. We did not hear anything else about the incident. On checking my account on the following day I found that we had been overcharged ($30 each I would have expected at least some recompense for the incident ) I then approached the same member of staff who had made the offer and he denied that he had made the offer. I then explained that due to his denial I would now be making a formal complaint via guest services and this would continue via the channels I am now using. Whilst I was reporting the matter he came over with the head of the Tuscan Grille stating that they would resolve the matter. The following day my account had been altered to $25 each, though this is what we had originally agreed it goes a long way short of recompense for the pain and indignity of the whole experience. Finally would I choose Celebrity again? if you had a bad meal in a restaurant would you go again, if you had a bad time in a hotel would you go there again and if you had bad treatment on a ship........ Ill leave you to fill in the space. The last place I need to report on is the Coffee lounge, again it had nursing home chairs and people spent all day there either asleep or reading books. Every one we spoke to called it the nursing home, and don't expect to find the fancy cakes you see on the videos it is mainly danish pastries and muffins. Read Less
Sail Date September 2019
We chose this cruise for the itinerary as we had cruised in the Mediterranean previously and wanted to see somewhere different. We stayed in the Blue Keys Hotel in Southampton which was really lovely, we had an excellent meal there. I ... Read More
We chose this cruise for the itinerary as we had cruised in the Mediterranean previously and wanted to see somewhere different. We stayed in the Blue Keys Hotel in Southampton which was really lovely, we had an excellent meal there. I would recommend as it approximately 10 minutes from the port. Embarkation went very smoothly, no queueing. While the ship was lovely there was less to do on board compared to the Jewel of the Seas which had a rock climbing wall, pool table, mini golf and a sports court, also there was more entertainment in the various bars and certainly more seating. We felt that the ship was very crowded, we were on the second sitting in the Cuvee MDR and having finished our meal we found it almost impossible to find a seat to enjoy the entertainment in the Passport bar. We would then have to trawl the bars looking for seats. On the last silent disco evening we had to pull stools from the Casino in order to sit down. There were 2 couples in our party and having spent almost €10,000 (this included flights and hotel stay in Southampton) between us we felt this was not good enough. There was a similar situation in the Ocean View at breakfast and lunch which felt chaotic at times and also in Cafe al Bacio, a beautiful space but with not enough seating. We found this very frustrating. Another issue was the fact that they ran out of drinks several times, we felt having spent a fair amount of money on the classic drinks package that this was unacceptable. When we went to customer services to complain we were told that the Beverage Manager was too busy to come and talk to us, which was very bad form indeed. We had already complained to the bar staff but the buck stops with the Beverage Manager. There should have been more space between the sunbeds, they were so cramped which would be ok if you knew the person on the sunbed beside you but way to close for comfort if you didn’t!! I have to give full credit to the staff and crew they were all excellent, so professional and friendly. Overall we had a good time but Celebrity really need to sort out these issues and give customers what they have paid for. Read Less
Sail Date September 2019
This is the second time we have sailed on Celebrity Silhouette and our 15th Celebrity cruise altogether. As usual the service food, entertainment etc. were excellent. We had a wonderful stateroom attendant John and our waiter Wilfrid, ... Read More
This is the second time we have sailed on Celebrity Silhouette and our 15th Celebrity cruise altogether. As usual the service food, entertainment etc. were excellent. We had a wonderful stateroom attendant John and our waiter Wilfrid, assistant waiter Nitin and sommelier Alex looked after us extremely well and were very knowledgeable regarding menus and wines. We always chose late dining at 8.30pm as we prefer to go to the show before our evening meal. We were seated on Deck 3 in the main dining room which we love as we prefer to have the same table with the same waiting staff each evening. The evening meals were excellent, well cooked and always hot. Our only concern is that, having cruised with Celebrity many times, we feel that the evening dessert menu should be regularly changed.The food in the Oceanview is so varied you cannot manage to try everything and the desserts are extraordinary. Our stateroom was very clean as was the bathroom. Our bathroom toiletries were always replenished. The ship is due an upgrade in January which it is in need of as the décor and carpets are now looking unfashionable due to the colour schemes. The evening entertainment that we went to in the theatre was good as were the guest speakers throughout the day. Our Cruise Director Bethany was excellent. The only gripe we have is that so much of the armchair seating has disappeared from the balconies overlooking the Grand Foyer and from the Passport Bar on that level so, when entertainment is taking place in this venue you are very lucky if you can find somewhere to sit. Mostly we had to stand and watch. However, we will always book cruises with Celebrity as we have never had a bad one, and already have reservations for 2 cruises from Cape Liberty in May next year and another future cruise booked for 2021. Read Less
Sail Date September 2019
I have always wanted to observe what Darwin experienced on the Beagle that led to his monumental work and this cruise satisfied me on so many levels. The Flora is a beautiful and well-designed ship for exploration of the islands. The ... Read More
I have always wanted to observe what Darwin experienced on the Beagle that led to his monumental work and this cruise satisfied me on so many levels. The Flora is a beautiful and well-designed ship for exploration of the islands. The crew from top to bottom were efficient, energetic, warm and first class. When was the last time you saw a captain and hotel director loading hand luggage onto the passenger tenders? The naturalists were wonderful and took the same delight we felt in what we saw and experienced. The itinerary was fast paced, making some of wish there could have been a sea-day or two to catch our breaths, but everything went like clockwork and the experiences were magical. Absolutely all us cruisers had only the highest praise for this cruise. If you like to hike, snorkel, kayak, eat and drink well, and enjoy being with animals who have no fear of humans, this is the trip for you. Read Less
Sail Date September 2019
We waited over a year to board the Edge and of course we've read all the mixed reviews before the trip. We're mid-40 couples who love food and travel. Been on Celebrity, RCCL, NCL, and Oceania. So in terms of aesthetic the ... Read More
We waited over a year to board the Edge and of course we've read all the mixed reviews before the trip. We're mid-40 couples who love food and travel. Been on Celebrity, RCCL, NCL, and Oceania. So in terms of aesthetic the Edge did not disappoint. It was definitely the nicest large-sized cruise ship in the market. Staff spent alot of effort to maintain the beautiful condition of everything. I was very surprised how well they upkeep the upholstery. I once saw a large coffee stain on a white couch at Retreat lounge and the next day the stain was completely gone.The 4 MDR was very nicely designed too. Very contemporary and modern luxury indeed. People complained how the ship looks more like a hotel and not a ship - I don't get how this is bad, I did not miss the traditional wood finishing at all! We stayed at Sky Suite and we were extremely happy with its layout and furnishing. We loved the long basin and half tub (although the door did leak if showered too long). It was spacious with the right amount of storage. One thing we didn't like was the temperature setting. The lowest we could get was 19°C and on a hot day with down blanket the room felt like 25°C and we couldn't sleep well. Apparently they told us the ship went on ECO mode every night, somehow they assumed that people don't need that much cold air at night so the entire air-con system got turned down automatically. But then magically, one night, our butler with the help of an engineer, was able to turn off the temp sensor in our room and it became freezing cold which we liked! That was just one example of how happy we were with Celebrity's service. They simply went out of their way to make sure we were happy. That's the reason why we love cruising so much. We felt like cruising is the only place where we would be treated like king & queen every single day :)). Every crew on the Edge was cheerful and courteous. We had Captain Kate but we didn't see her greeting us on embark / disembark day like people have said. Also cruise director was not seen anywhere except during those very short trivias and games. That didn't bother us though. Service in general was exceptional and much better than on other Celebrity ships. Staying in suite gave us the privilege to use Retreat Deck and Lounge. The deck was beautiful and the area near pool was always full even on port days. So Retreat Deck was not that empty afterall, people did't seem to get off ship on this cruise :) The Retreat Lounge was the best place to chill and have a quick drink / snack. Without a bar was not a problem to us as ordering drinks was quick and easy. Luminae though, was a huge let down. Service was great but food was not. Menu selection was unimpressive everyday, food quality and taste was mediocre. My husband had the toughest halibut fish one night. And I once saw a Vegetarian Fried Udon on menu. IMO Luminae was overrated. I would say MDR (Normandie that we went) served better food than Luminae most of the nights with better selections too! So we ended up spending only 2-3 nights at Luminae because we just couldn't find anything we liked on the menu! Oceanview Buffet was simply the best!! It was much much better than the buffet on other Celebrity ships. Not only the food was delicious, selection was very good too. There were themed stations every night matching the country that the ship was staying in, for example when we were at Barcelona, there was a huge Jamon Iberico with lots of tapas served. In Italy, there were Tuna and Beef Carpaccio; in France, there was terrine etc. Pizza was the best too. If you're garlic lover don't miss out the garlic pizzas! We also went to 3 specialties - Eden, Raw on 5, and Fine Cut. Eden was better than expected - my husband said it was the best among all others, creative recipe with quality ingredients. We didn't interact with the Edenists though :) Raw on 5 was also good, freshest oysters (from Greece!) and lobsters. Omakase sashimi was funny, who serves cooked shrimp as sashimi? And finally Fine Cut, IMO it was below average. Husband ordered the USDA 30 Day Dry Aged Prime Bone In NY Steak and it was not edible. It could not be cut open with knife. Extremely tough and tasteless. He had to return and change to a Filet Mignon which was more tender but still lacking the delicious taste of beef. We tried not to compare with very fine restaurants on land but even BLT served better steaks than Fine Cut. That steak didn't taste like USDA prime grade to us when it was simply so dry and tough that could not be chewed and eaten. It was not a cheap meal on a cheap cruise ship, we were expecting a bit more. Even the waiter knew this and didn't suggest us to order it but my husband wanted bone in steak. Not a big deal though just something that could be avoided if manager paid more attention Entertainment was poor as expected. We went to Colors Of Life and Kaleidoscope, both very similar with 70% singing + 20% dancing + 10% acrobats. I remember reading somewhere people didn't like the show as they were "too different" from the ones on previous ships. On the contrary I think they were TOO similar to the ones I saw on Celebrity Reflection with the same old formula and same old gymnast flying around in curtains and big hula hoops. I was expecting real differences, more innovative shows not just acrobats all the time... but then again maybe it was only me... proven too much innovation would disappoint most passengers :)) I hope Celebrity would add more history / cultural lectures as there was literally nothing to do in the afternoon. Trivias cost $ and games only lasted 30 mins max. We had to take afternoon naps zzz on sea days. Overall we loved Celebrity and we loved the Edge. We didn't think it was "very different from normal Celebrity cruise ships" as we have been on Solstice and Reflection. Similar demographics, similar good service, similar (or better) food. Maybe fewer bars but that didn't bother us. We would not hesitate to choose the Edge (or Apex) again, despite our small complaints above. No cruise line is perfect and you just have to pick on that suits best. Read Less
Sail Date September 2019
In preparing for this cruise I read whatever I could find about this ship. There were some not so flattering reviews which caused me to wonder if we made the right cruise choice. From my perspective, this ship is simply wonderful. ... Read More
In preparing for this cruise I read whatever I could find about this ship. There were some not so flattering reviews which caused me to wonder if we made the right cruise choice. From my perspective, this ship is simply wonderful. The ship was spacious, bright, the Infinite Veranda is the best cabin ever, the four different restaurants were awesome, the Oceanview Café was excellent, and the service was impeccable. Embarkation was a breeze. We went from our shuttle van to the ship in less than 5 minutes. Leaving the ship was just as easy. Our luggage was right where it was supposed to be and our shuttle van to the airport was waiting for us. Leaving the ship for excursions or visiting a port was well organized. We noted that when we were tendered from the ship, the ship's tender boat was MUCH more comfortable than an airplane! The ship's entertainment was great. We saw the shows we were interested in and passed on the ones we were not interested in. The pool area is a very comfortable area as is the Solarium. The senior officers were very visible around the ship. Captain Kate is truly an asset to Celebrity Cruises! Celebrity has become our new favorite cruise line and the Edge our new favorite ship. Read Less
Sail Date September 2019
We have sailed on Celebrity Cruises before and as Captain Club members, we were not given any extra consideration, dining table were in hidden corners behind walls, we requested a move but, no one was interested. We enjoyed our ... Read More
We have sailed on Celebrity Cruises before and as Captain Club members, we were not given any extra consideration, dining table were in hidden corners behind walls, we requested a move but, no one was interested. We enjoyed our Silhouette cruise and couldn't wait for this one,however, this cruise was a disappointment. Some food items and beverage types ran out days before the end of the cruise, this should never happen. If you pay for top packages the food and drinks should not run out. Our Spa treatments were all rushed and shortened in time with ongoing apologies regarding being overbooked. We were in formal dining areas with people wearing shorts and T-Shirts- this is not a high standard of quality, we respected the Dress Code but, staff did not follow them through with other passengers. This should not be the style of clothing. We look forward to sailing again, but enjoy high quality services. This was a disappointment. Read Less
Sail Date September 2019
We went on this Celebrity Infinity cruise with several friends from our church who were all very interested in seeing the Holy Land. As I'd previously had a marvelous experience with Celebrity to Bermuda in 1995--indeed, of nine or so ... Read More
We went on this Celebrity Infinity cruise with several friends from our church who were all very interested in seeing the Holy Land. As I'd previously had a marvelous experience with Celebrity to Bermuda in 1995--indeed, of nine or so cruises I had taken, they were my favorite (prior to Royal Caribbean's acquisition of the company in 1997). So, it was quite a surprise to get to the ship terminal in Rome and discover that the culture had changed. Perhaps Royal Caribbean's culture had overtaken Celebrity's--I cannot be sure, as I've also taken Royal Caribbean, and didn't remember the awful hard-sell when I sailed that line. However, as soon as we hit the ship terminal (around 10:45 am, and a good point in Celebrity's favor is that we were one of the first to board in a smoothly-organized fashion), there were employees coming up to us and selling drinks packages, themed restaurants, etc. Multiple people, multiple times. This surprised me. It did not stop there, either. The moment we headed to the Oceanview Cafe to rest prior to our stateroom availability, there they were--easily 20 pitches from 20 different bar staff to sign up for drinks packages. So, a sour start. The funny thing was that I already had a drinks package, but, once they heard that, they started to pester the friends with us that didn't. When declined, they left pretty quickly, only for the next person pitching the package to come by minutes later. The other side of the coin is that it's likely the staff are pressed to push these things--drinks, specialty dinners, shore excursions, etc. Because, outside of this annoyance, they are fabulous people. We were satisfied with the service, and everyone was really pleasant, even when you were telling them "no". The selling died down as the cruise progressed, and we were able to relax a little more. The condition of the ship really didn't bother me--I certainly understand the impression that the furnishings were tired (indeed, they did not appear new), but, everything did appear clean around the ship. In our stateroom, the only things that I really didn't want to sit on or use were the upholstered couch, the runner across the tip of the bed, and the decorative pillows. Old upholstery is not synonymous with clean upholstery, though I saw nothing particularly gross on it. I'd have appreciated a spare sheet to drape over the couch. The veranda was nice--we spent several hours on our balcony each day that we didn't have activities scheduled in port. Worth it, for us. One thing to note--if you are subject to "earworms", note that there is one track of Euro-Pop that continuously plays in the interior hallways, cafe, channel 31 on the TV, and upper level cabana-type deck outside. So, you'll be able to say, "Oh, yes, that's 'Another Day is Over, and All I Ask Is to Share the Next One with You, and it is followed two songs later by the one with a lot of whistling'". Perhaps I'm overly sensitized to this, as there was one Holland America cruise I took several years back where only one song played over and over--Kenny Loggins' "This Is It". That one really stayed with me. Showers were nice and hot--remember that you have to push a 38 degrees Celsius button and twist the knob beyond it to get the water to run above lukewarm. Wish I had known that before day 5! I was generally quite satisfied with the food. The savory items, that is. Desserts were definitely not a strong point for any of the dining rooms, specialty restaurants, cafe, and in the buffet, but, I always liked the creme brulee (which I usually had, when in the main Trellis dining room). Specialty restaurants were generally good--they should be, since you are paying $40-$50 per head to dine there. My favorite was Tuscan Grille--we actually ate there three nights, and weren't disappointed at any. The Creamy Burrata/tomato salad with croutons with balsamic was to die for, as were the Italian meatballs, and Lobster pasta. If you go, ask for Volkano. He's the best, will treat you like family, and load you with great selections. Qsine was fun, and my husband's favorite, kind of a novel "video on the plate" concept. Didn't try the sushi restaurant, but, note that it's per piece-charged, and not a single cover price. Back to the selling--also noted in the Canyon Ranch spa setup. Now, If I am going to pay over $300 (more like $392 when you add in tip) for their over-the-top "invigorating ritual" composed of multi-step masks, wraps, and massage, I feel like I really shouldn't be plugged to buy expensive spa products--that adds nothing to the sense of relaxation. Couched in terms of my physical needs, such as "your heels are very dry--we've got something for that", and "for that cellulite at the back of your legs, we've got something for that" to justify the hard sell. Really? When I refused the products (no luggage space, the truth), the sale points morphed into "well, we can send them by mail". Deferred again, then it became,"Well, I see you have another treatment scheduled on 9/27, we'll discuss this again." Needless to say, I canceled all subsequent appointments. Another thought--the spa is not set up well for multi-step treatments. The room was cold, open, and bright, and though she (masseuse) did place a sleep mask over my face when I was supine, when prone, I was looking at a bright linoleum floor. Further, the process necessitated getting up twice for showering off various products. Not too relaxing. Further, the exercise room was right next to the massage room, making for a noisy, thumping backbeat over the calm spa music. Entertainment was enjoyable. I'm generally not big on Broadway or magicians, but did go to a few of the musical entertainers (a violinist, a trumpeter, and some celebrity review acts). Of note was that the ship crowd was much older (many more like my parents' age, in the 80s), so, if you are looking for nightlife, you may want to think twice. At least in September. I think I saw fewer than 5 kids the whole cruise, all of them pretty young. Ports and Shore Excursions--enjoyed these, Malta, Catania through the ship. Our Sorrento tour got canceled due to lack of interest. The Israel, Crete, and Rome tours were through an independent cruise tour venue. Didn't do many enrichment activities through the ship. One $15 photography class for iPhones, which pretty much taught me that I need to learn a lot more, and I still can't delete more than one photo at a time...hence below for "enrichment activities" I just put "average", since there's no "n/a" option. Likewise for fitness. Disembarkation was smooth. So, to summarize--wonderful staff, but, the high-pressure sales tactics we experienced ensured that I will not go back on Celebrity. Read Less
Sail Date September 2019
We've always wanted to visit Alaska and I'm so glad we chose Celebrity to take us there! We embarked in Vancouver (lovely city) and went to Hubbard Glacier, Icy Straight, Juneau and Ketchikan. The Eclipse is a beautiful ship; ... Read More
We've always wanted to visit Alaska and I'm so glad we chose Celebrity to take us there! We embarked in Vancouver (lovely city) and went to Hubbard Glacier, Icy Straight, Juneau and Ketchikan. The Eclipse is a beautiful ship; very elegant and spotlessly clean. Service was exceptional all around. We ate at Moonlight Sonata (main dining room), Ocean View Cafe (buffet), and Cafe el Bacio all were great! We had mixed reviews at Tuscan Grill. I enjoyed my meal, but my husband ordered steak and he hated it. The steak was the only bad item we had all week. Our favorite was Sushi on 5, we ate there twice and loved every item we were served. We didn't go to any shows, but we were never bored. Plenty of bars with great drinks and lots of little places to meet people or just have a quiet moment alone. The ship only felt crowded in the Ocean View Cafe during peak hours. Embarkation and disembarking were tough, with long lines. We've had similar experiences on other cruises. Overall, it was an amazing cruise and we can't wait for our next Celebrity adventure. Read Less
Sail Date September 2019
Chose this cruise because we wanted to see Hubbard Glacier and we did! Went with friends who had never sailed on Celebrity. They were very impressed. We had been on Eclipse before and knew what to expect. We had done the other Alaska ... Read More
Chose this cruise because we wanted to see Hubbard Glacier and we did! Went with friends who had never sailed on Celebrity. They were very impressed. We had been on Eclipse before and knew what to expect. We had done the other Alaska cruise on Celerity, but different itinerary. Everyone was very friendly and helpful. Could not have asked for a nicer crew. Everything was well kept and service outstanding. Our stateroom attendant was fantastic and everything was very well kept. We had a table for four early seating and were treated like royalty. Can’t say enough how efficient everyone we encountered was and they were exceptional. Food was very good. The Captains Club hostess, Rose and Fabio were so amazing. The Concierge class stateroom is a very nice enhancement to make the cruise special. Will definitely book another cruise on Eclipse. Love the Persian Garden!1077 We enjoyed everyone that we encountered. Read Less
Sail Date September 2019
My husband and I have always wanted to go to the Galapagos and when I received a special offer from Costco travel for the Flora, I jumped at the offer. Be warned, that if you book only the 7 night cruise, you will not get much support ... Read More
My husband and I have always wanted to go to the Galapagos and when I received a special offer from Costco travel for the Flora, I jumped at the offer. Be warned, that if you book only the 7 night cruise, you will not get much support from Celebrity. You cannot book air through them and you will have to call and get the information you need to book air travel yourself, such as the times you should plan to arrive and leave the islands. An important thing to keep in mind when booking flights is that the Flora stays on Ecuador time, NOT Galapagos time, which is one hour earlier. Please note this review is written to give information to people who book the seven day cruise only who have to make a lot of travel arrangements on their own. We flew into Quito on September 13th and spent the night at the airport Wyndham. The next day, we flew from Quito to Baltra Airport. If you are not traveling as a group with Celebrity, when you get to the departing airport in Ecuador, you must pay $20 to buy a tourist transit card (do not lose this, you need to show it when you leave the Galapagos) at the airport. In Quito, the booth is to the right as you enter the departures door. Celebrity will reimburse you for this cost. Then you must have your luggage inspected before checking it or going to the gate. When you arrive at the airport in Baltra, you must go through another line and pay a $100 National Park Entry Fee. Celebrity will give you a voucher for this, showing the fee was paid, but if you are traveling on your own, they won't accept this, so be sure you have cash for everyone in your group. Keep the receipt and you will be reimbursed in cash by Celebrity. We spent the night before the cruise at the Royal Palm Hotel on Santa Cruz and arranged for a driver to pick us up and take us to the hotel. If you are arriving the day before the cruise, you need to make a reservation at one of the hotels on Santa Cruz Island, a 5 minute ferry ride from Baltra. Most of the hotels are located in Puerto Ayora, on the other side of Santa Cruz Island from the ferry. You can take a cab ride; I believe that it is about 30 minutes and fairly inexpensive. There is also a bus. On cruise day, plan to be back at the Baltra Airport around 10 am. Celebrity says you should be there by 2, but arrive earlier. There are Celebrity employees at the airport; check in with them. If they owe you for your tourist transit card or park entrance fee, they will reimburse you then. You will need to wait for the passengers arriving on Celebrity's charter flight from Quito and can wait in Celebrity's VIP lounge. Then you will be bused from the airport to a dock where you will board your tender and ride out to the Flora. The Flora is a beautiful ship. We were in cabin 512, which featured a sky suite with a private veranda. I highly recommend booking this type of cabin; the private balcony is amazing and we never experienced any spray when sitting out there. The room had a very comfortable bed, a sofa, a large screen tv, refrigerator, and a very nice bathroom. Do not be concerned about the frosted glass in the bathroom; you still have enough privacy and it is very cool to be able to look out at the view while brushing your teeth. There is a faucet for filtered water in the bathrooms as well as complimentary metal water bottles. DO NOT drink tap water in Ecuador! Housekeeping cleaned the rooms twice a day. You can have laundry done twice for free during the cruise. There are binoculars in your room which you can use during the trip. The wifi worked fine for email and browsing, but I could not send photos using messaging. I had no problem sending photos using WhatsApp. Food on the ship was good, but not amazing. There was an abundance of fish offered every day, and despite what another reviewer said, there is plenty of lobster. They also had beef (which is pre-cooked sous vide), as well as a chicken dish every night. I got kind of tired of the same food by the end of the cruise. Drinks are free. The wait staff in the dining rooms are all excellent and friendly and speak English well. We especially liked Natalia and Zarella, AKA Lady Gaga. The other passengers were great, mainly from the US, but we also had several couples from the UK and one large family from Chile. There were two children on our cruise, sisters ages 10 and 11 and they were very well behaved and participated in all the activities. Be warned though, that this is NOT a cruise for children under about ages 10 or 11. There are no activities for them, no special food, and many younger kids will be very bored and will not be able to keep up on the daily walks. Every evening, passengers meet in the Discovery Lounge for a briefing on the next day's activities. In another review, someone already posted the outer loop daily schedule, and ours was the same, so I won't duplicate this. There are morning and afternoon activities, with harder and easier versions. Unless you have a physical disability, you should be fine with the harder version. You can always drop out if you have a problem. After the briefing, you sign up for the next day activities. These include nature walks, kayaking, snorkeling, deep water snorkeling, and tender rides. You will be issued wetsuits and they have them in all sizes, including child sized, so you should be able to find one which fits you, as well as snorkels, fins and masks, swim flotation vests, and a bag to hold everything. These are stored in the Marina area. If you enjoy snorkeling, you should try and take the Outer Loop cruise, which offers more deep water snorkeling trips (three) than the Inner Loop. The water when we went (September) was cold, in the 60s, so you will need the wetsuit. My husband did all the deep water snorkels and he also wore a neoprene rash guard and a cap to keep warm. These were the highlights of the trip for him, so if you love snorkeling, don't miss these. The regular snorkeling takes place after walks, so you will need to wear a bathing suit under your clothes. You can store your bag with gear on the beach, so you don't have to carry it on the walk. Everywhere you go on the Islands, you will be accompanied on the trip by one of the Flora's naturalists. These are all natives of Ecuador and many were born and raised in the Galapagos. They are very proud of their country and do a fantastic job of representing their country and educating passengers about the Islands. They are all great, but two special favorites of ours were Diego and Orlando. You can sign up for a special dinner with a naturalist; please do it! I have to give a shout out to the Captain, Captain Jaramillo, the Hotel Director, John Flynn, the Cruise Director, Marvi and Sachin, (not sure of his title) from the dining room. They were all over the ship, talking to guests, and making sure everyone had what they needed and were having a good time. John was at the tenders every day, helping passengers board and carrying life vests and bags. I was very impressed by how hard all of the crew worked. September is a great time for this cruise, due to the cooler weather. It was in the 70s most days, so never got too hot. I can't imagine taking some of the hikes when it gets to 100 degrees or more! You don't need to take any fancy clothing for this cruise; while some people got a little dressed up for dinner, most people were very casual. Popular clothes were things like Columbia PFG pants and shirts. I would recommend capris or lightweight long pants over wearing shorts, just to protect your legs from brush on some of the hikes. I brought a pair of Keen sandals and some Dansko Paisley shoes for hiking and they worked fine. You don't need heavy hiking shoes, but do bring shoes with good soles for hiking on lava rock. You will also need a hat and a jacket. Celebrity gives you a string backpack and a poncho, but you would be better off bringing a lightweight backpack to carry your water bottle, camera, etc. Debarkation went fine. Unfortunately, Celebrity told me not to schedule our departure flight before 2 pm, which was completely wrong. Passengers on the 7 day cruise only were in the first debarkation group, which left the ship at 9 am (8 am Galapagos time). We were at the airport before 9 am! Luckily, we were able to switch to an 11 am departure, so did not have to spend the day sitting in a small airport. All in all, my husband and I had a fantastic time on this cruise. The ship was amazing, the staff were all hard working, knowledgeable and dedicated, the wildlife and vegetation were incredible and we made some wonderful friends. I highly recommend booking a cruise of the Flora; it is a once in a lifetime trip you will never forget. Read Less
Sail Date September 2019
We boarded the Solstice in Vancouver destination to Hawaii. It was our 25th Anniversary and we couldn't of made a better choice. The 5 full days at sea gave us time to relax and decompress from our everyday routine. We were in Aqua ... Read More
We boarded the Solstice in Vancouver destination to Hawaii. It was our 25th Anniversary and we couldn't of made a better choice. The 5 full days at sea gave us time to relax and decompress from our everyday routine. We were in Aqua class and the service was in excellence. Our room with balcony was excellent and well taken care of by the room attendant (Devan). We dined in Blu every night and looked forward to our dinning experience each night with the wonderful service of our waiters (Yogender, Preyan and Nick) as well as received by beautiful Larissa each evening. I can't say enough about the food and variety we received on this ship. There was nothing missing. We visited and took advantage of the Persian garden spa which also delivered excellent service. On the first couple of days, the waters were a little rough and was a little on the cool side. They had fleece blankets available near pool side for everyone, I thought that was a nice touch. There was also always fresh towels available and as for loungers, there was always a seat available. The excursions we booked went well without any issues, well organized for tender ports as well. I will not hesitate to sail with Celebrity in the future. Good Job!! Read Less
Sail Date September 2019
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