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5,283 Carnival Cruise Reviews

This was our 7th Cruise and we chose Splendor because it was supposedly refurbished and we enjoyed Spirit so much. I believe a cruise is what your make of it and we enjoyed ourselves, but somethings were disappointing. The ships decor I ... Read More
This was our 7th Cruise and we chose Splendor because it was supposedly refurbished and we enjoyed Spirit so much. I believe a cruise is what your make of it and we enjoyed ourselves, but somethings were disappointing. The ships decor I think is very ugly unfortunately, ceilings very low and areas very dark. The glass lifts are like walking into a hallway very narrow. Overall the ship is very hard to navigate because nothing flows, only deck 5 runs front to back, so you would have to go up a level walk across and then down a level to get to the pub and restaurants. Firstly we stayed in a suite which was very old dark and dated, maybe they put new carpet down. I know the showers on most cruises arent the best but these were the worst, no pressure and temperature fluctuations. We were in a party of 6 and you could pre-book your table 10 minutes prior to seating if all your guest had paid to go on the hub app. You cannot contact the dining room until it is open. Weird thing is not once did we get a table for 6, it would be seven chairs or ten chairs and eight. But when we did book for eight people we got a table of nine. this became a bit of a continuing joke. Food tried to be fancy had some nice and not so nice meals. We enjoyed the Red Frog Pub and the trivia was entertaining, the casino poker machines were very stingy. The Carnival shows in the theater were not so great. It would have been nice if they had a price list for their services at the Spa. When I asked them their excuse was they only print one brochure for all their ships world wide. But nothing is stopping them from printing their own price list. As for Ports we had 2 (Lifou and Isle of Pines) cancelled and Vila was a substitute unfortunately it was a Sunday the markets were open but only 2 shops in town. We were to leave port at 2.30, but when Isle of Pines cancelled they extended our stay till 8pm and everythings was closed off and on the ship it made no sense. Lastly the carnival hub app is soooo bad constantly having no connection. We enjoyed ourselves anyway and will be going on another cruise , just not on this ship. Read Less
Sail Date January 2020
My husband and I aged 54 and 52 had an interior room on deck 6 (6376) for a 9 day South Pacific cruise at a total cost of $83 per day each, now thats exceptional value. As the old saying goes "You get what you pay for". ... Read More
My husband and I aged 54 and 52 had an interior room on deck 6 (6376) for a 9 day South Pacific cruise at a total cost of $83 per day each, now thats exceptional value. As the old saying goes "You get what you pay for". The ship overall look is older style with very gaudy decor, clashing colours and overall ugliness in some areas. "You get used to it". Stateroom was a good size clean and comfy. Food was a hit and miss. Some good choices in the Lido and some not so good. Sandwich bar is excellent, also liked most of the food in the Black Pearl dining room restaurant. Most staff where very good, a few seemed brash or uninterested. Unfortunately we missed 2 Island days, Lifou and Isle Of Pines, due to the Corona Virus scare. Island officials closing the Islands to ALL cruise ships until further notice. Ship gave all passengers a $25 credit to compensate for this. Instead of Lifou we went to Port Vila and a day at sea instead of Isle Of Pines. Ship holds a lot of passengers and finding seating especially near the 2 pools was usually impossible unless you staked your claim before dawn. Hygiene practices were nearly non existent. I hardly ever saw anyone use the hand sanitiser before entering eatery areas. Entertainment was very mediocre actually worst we've had on our 7 cruises. Please be aware if you have sailed on the Carnival Spirit and expect this ship to be on par, you will probably be disappointed. We will not be returning to Splendor even at the budget price. Read Less
Sail Date January 2020
This cruise was very average and nothing to recommend people on, most of the staff are fantastic (and completely over-worked). The ship was OK but looking poorly for a twelve year old ship, and the layout as good once you got ... Read More
This cruise was very average and nothing to recommend people on, most of the staff are fantastic (and completely over-worked). The ship was OK but looking poorly for a twelve year old ship, and the layout as good once you got accustomed. Hygiene is not Carnival strong point, so you have to be pro-active here as most of the passengers are not. The Good: -The kids facilities are good, the water parks and ocean camp are excellent, the Cat in the Hat activities are very good too. -The buffet was better than some other ships I've been on but the food don't change at all. -The Red Frog Pub had a good vibe. -The stateroom was cosy and clean. -Good movies on the pool deck at night. The Bad: -The dining room food and service was very average, less of 'The Show' and more of imaginative food please. -The theatre shows very average except for the Illusionist who was great. -The bar service was slow. -The cruise director was very average and basically called the passengers bogans! -The photos are too expensive and mostly poorly shot. This ship is positioned at the cheap and of the market, but I had the feeling that Carnival was cutting expenses everywhere to total maximise profit at the passengers enjoyment. Read Less
Sail Date January 2020
Friends booked this cruise and we decided to join also. Have been on this ship a few years ago and decor is nice except for sewage small emanating from around Atrium at all levels. We were informed that they 'were working on ... Read More
Friends booked this cruise and we decided to join also. Have been on this ship a few years ago and decor is nice except for sewage small emanating from around Atrium at all levels. We were informed that they 'were working on i'. After 10 days it was still putrid smelling. Entertainment in showroom was OK, nothing special. Comedians - all 4- since we did a 5 day back to back were the worst we have hears both at family shows and late night adult shows. Lots of shouting and noises and not a lot of really funny jokes. Ship has a new chef but the food in the dining room was poor. Mostly cold when served. Baked potatoes were underdone, watered down sour cream. Steaks had to be sent back 3 times by our friends and Mahi Mahi was so tough as to be inedible. Lots of choices were overly salty and not well executed at all. Dining room staff was great and very apologetic for the mediocre food. Princess Cay was nice, some new renovations but the food there was also not very good. We caught the staff cooking the hamburgers the night before so they turned out like hockey pucks, barely edible. Hot dogs were beef? or pork? no one know but awful. Fruit was under ripe so not very tasty Lots of passengers ate like "no tomorrow"because it was 'free food'. Also the sand fleas were biting everyone's ankles and we were not advised to bring pump insecticide along. Went to 1 of the Sea Day teas. Tea had only 2 choices, regular or green, no herbal at all. Bagel that I was served was so hard that I broke a tooth on first bite. Had to have a crown put in on return to home. Had a deli and pizza place at back of dining room. Pizza was OK, nothing great. Had a corned beef sandwich that was inedible since no one know how to properly slice corned beef. It was cut with the grain, as was the pastrami, so they were stringy and could not chew them. Salad bar was separated into 2 sections so never a line but someone should check the pitted olives- many of them had pits and I wonder if anyone broke a tooth on them. Lots of condiments were served in bowl, not individually pkgd. Cheaper I guess but messy and contaminated after just a short while. Saving a few pennies sometimes reduces the quality of the experience. Have been on 25 other cruises, some as long as a month and put this one on the bottom of the list. Would not go on the ship again unless many improvements were made. Read Less
Sail Date January 2020
We are a Midwestern family of four with two young kids (8yo & 6yo) now two days removed from our ship with everything still fresh in mind. Make no mistake – our vacation was so much fun. However, in hindsight, I wish I knew a few ... Read More
We are a Midwestern family of four with two young kids (8yo & 6yo) now two days removed from our ship with everything still fresh in mind. Make no mistake – our vacation was so much fun. However, in hindsight, I wish I knew a few things beforehand that made our vacation simply meh rather than amazing for these sailors. Travel: -Fort Lauderdale Airport is nice enough, but the pickup area for shuttles, busses, taxis and Ubers/Lyfts is a free for all. It is jam packed and crowded with everyone else trying to get to their hotel or cruise ship. -I recommend staying at a hotel the night before. A) it ensures you’re in Fort Lauderdale the day your ship sails B) it prevents being in a rush against people, congestion and traffic C) gets you rested, free breakfast and free or cheap transportation to Port Everglades. -Port Everglades: traffic was a standstill on debarking day. It can take from 30 min to almost 2 hrs to get two miles into the place and to your terminal, so leave plenty early! They will sail without you! -Check in and boarding is nearly flawless, especially with priority boarding (you get that with a suite) or Faster to the Fun, which is definitely worth the money. It buys you skipping the line and having your room made/available before the rest of the ship. The Ship (Carnival Magic): -Wow, does it need to be refurbished. It is 9 years old now, built in 2011, and shows signs of it from the carpeting and décor to the rusting exterior. -State room (11th floor with balcony) was amazing. Perfectly sized, like a decent RV, plenty of storage, decent bathroom, working TV, just very few (as in two) outlets in which a power strip may not fit. -The muster drill is annoying because it takes so long for people to actually show up, then get called out for not showing up, basically to say “come to this location with your life jackets in case of emergency.” -Deck 5. Comedy Club and comedians – A. Piano Bar – A. Alchemy – D (overpriced and really lousy service). Pig & Anchor – C (overrated food that made some of us sick). Casino – C (it would be fine if it didn’t smell like smoke so badly). Red Frog Pub – waste of space (never saw anyone in there). Theater – A. Flick is amazing. The Game Show is terrible (they take a few passengers up to play TV game shows). Lip Sync Battle is a riot and great that they involve the junior cruisers. -Deck 10. Pools are laughably small. Salt water to boot. Too small to swim. No jumping in allowed. Really a shame for a ship to have two pools that are too small to use. Guy’s burgers are awesome. Cantina makes great burritos and taco salads. Lido buffet is meh – you can find anything, but the lines are long and the food is blah. Capitano Pizza is good. -Deck 11. Camp Ocean is an amazing experience for kids. It’s safe, secure, the staff truly cares and the kids enjoyed the activities and games. This makes Carnival worth it. -Deck 12. WaterWorks is an amazing waterpark. Two great slides, plenty of fun for kids and grownups, very enjoyable part of the vacation. SportSquare has minigolf, pool tables, basketball court, running track and exercise equipment. We used some of that – very nice touch. -Deck 14/15. Cloud 9 and Serenity. Nice adult areas. Nice hot tub pool, sauna, heated chairs. -Other. Elevators are annoying. Always slow and always a wait. The Food: -Breakfast. Don’t even bother with Lido Marketplace. Lines will kill you and the food is so blah. Go sit down at Northern or Southern Lights. It’s worth it. Much better food and good service. -Lunch. Lido is fine, but Cantina, Pizzeria, Guys Burgers and Pig & Anchor are all better. -Dinner. Do your sit down dining. The food options and quality are very good, but our service was pretty lousy from forgotten entrees and drinks to really long times for service. Twice we left without eating dessert because it was taking so long. Sort of odd that happened. The Itinerary: -Nassau: We didn’t get off the ship here because of the reputation for being however you want to word rough and tumble, hardnosed, unsanitary or borderline unsafe. -Amber Cove: what a treasure – safe, secure, great pools, great slides, cute shops and great weather. Honestly, if our cruise ship docked here for three days, we’d be thrilled. -Grand Turk: sort of a Catch 22. The good: the beach, the seawater, the pool and the weather. The bad: the guys hawking shaded seating they claim to be “theirs for rent” once all the free green umbrellas are taken. It’s lame and Carnival won’t do anything about it if it is as illegitimate as it seems. Disembarking: -You know what? It’s actually not that bad. Carnival takes your luggage the night beforehand from outside your door down to the terminal. Picking up your stuff there is easy. Besides the lengthy line for Customs and Border Protection, it’s smooth. -The crowd at pickup is about as bad as the crowd at the airport. Throngs of people waiting for shuttles, busses, taxis or Ubers/Lyfts. Good luck trying to explain where you are within Port Everglades and how to find your terminal to someone coming to get you. It’s pretty rough. -The airport is about as bad as any on a busy travel day. Southwest has this wonky system whereby you can check in using a self-serve terminal if your flight is within 2 hrs; otherwise, you have to wait in this lengthy line outside to get helped by a few guys who are totally overwhelmed. Don’t know who concocted that system, but it is terrible. Read Less
Sail Date January 2020
We went with a group of 58 from our community. We do not normally sail Carnival as we are not big fans. I must say I was surprised by a few things. 1) When we were able to access our cabin, one piece of luggage was waiting for us!! ... Read More
We went with a group of 58 from our community. We do not normally sail Carnival as we are not big fans. I must say I was surprised by a few things. 1) When we were able to access our cabin, one piece of luggage was waiting for us!! This is the first time since we started cruising is 2002 that luggage was waiting for US. The second piece came about 20 minutes after the first piece. 2) The food was surprisingly good on this ship. I was on the Victory a few years ago and the food was just awful. This certainly was a pleasant surprise. We had a balcony cabin and the size was on par with other cruise lines - there was plenty of closet space and the shower was a decent size. Our Cabin Steward was fabulous - we have never had bad service on any cruise we have been on - and took care of our few requests in a timely manner. The entertainment - especially the comedians were excellent! They have really upgraded their entertainment and the special effects in the theater were awesome. The ports were the usual. We have never been to Belize and Roatan so that was interesing. We did a Zip Line excursion through the ship, which was very well run and a great deal of fun. We did cave tubing in Belize through a private company as the ship's excursions got very poor ratings on their website. We just went onshore in Grand Cayman and Cozumel as these were repeat stops for us. Now for the awful: 1. Muster drill was absolutely horrendous!! They still do it where you squeeze on to the deck and keep getting pushed back. It was so bad, our friend passed out because she was pushed up against the wall of the ship. There is ABSOLUTELY NO REASON why the can't use the public rooms. Royal and Celebrity have eliminated this uncomfortable muster. I hope that, in the future, Carnival changes their protocol. 2. Elevators - the lights on the elevators were hard to see and it was hard to discern when the elevator was there. We were on Deck 8 Mid-Ship and had to walk aft to get to the dining room on Deck 3. You could not walk forward to aft on 3 because the galley is mid-ship. There are four elevators at each spot, but it seems at night when trying to get down, ony 1 or 2 worked!!! Also, if you didn't know where to get off in the ports, there were no signs directing you to what deck to get off. 3. Luggage Retrieval - This is a joke. They give your numbered tags so you would think it was like the other cruise lines NO - they have a conveyer belt like the airports and the workers also just stack them up willy nilly on the floor in no particular order!! I know Carnival is building a new terminal in Miami - let's hope this improve. Like I said, we are not fans of Carnival - we went because of our group - and we had a good time but I don't think we will be sailing with them again - not even with our group. Read Less
Sail Date January 2020
Having sailed with carnival before on the legend I was really looking forward to this new ship. The experience was mixed The good - variety of food - options to eat and drink - 24 hr food pizza but other open late like deli ... Read More
Having sailed with carnival before on the legend I was really looking forward to this new ship. The experience was mixed The good - variety of food - options to eat and drink - 24 hr food pizza but other open late like deli - amazing shows The bad - the dining room staff were ‘boring’ and never available - not once did we get asked if we wanted a second drink - on previous cruise they were smiling, happy and diligent - lack of pools - with just one main pool and 3500 guests in Australia warm weather this is a total oversight from carnival - need another pool - lack of shade - in outdoor areas were you could relax Eg sun lounges around pool and level 11 plus kids water parks there was absolutely NO shade. Carnival need to buy some umbrellas or install shade sails - daily activities - I actually felt bored on this cruise. Last time I was missing out on so many things because they were on at the same time. Give the huge capacity on this ship they need to double the activity program. 50% of activity listed on the day schedule was the shops or art gallery. There was also limited if any outdoor activities - lido deck was a total boring place to be apart from 1-2 hrs a day with the dj. - cleanliness - the ship was not cleaned enough, walking around common areas you would see food spilled on floors that stayed there for hours at a time. Under our 4 beds (2 separate rooms) we found an iPhone, foreign currency, hair bands and hairpins, credit card and lolly wrappers. Read Less
Sail Date January 2020
I have been on several cruises before... always on Disney, so naturally the bar was set extremely high. The reason I was on this particular cruise was because it was gifted to me by my mom. I had read alot of review about the carnival ... Read More
I have been on several cruises before... always on Disney, so naturally the bar was set extremely high. The reason I was on this particular cruise was because it was gifted to me by my mom. I had read alot of review about the carnival imagination before I embarked (on this site in particular) there were alot of reviews in which people's complaints were things I was not bothered by, there were also many things that I was bothered by that many people have not mentioned. I'll start with the good and end with the bad. The good: the embarkment process was super fast, and easy, faster and alot less complicated than Disney. One thing that I noticed other people were complaining about was the smoking... honestly I didn't mind it...I actually liked it...not because I am a smoker, because, well I am not. However what I liked about it was that the cruise did not solely cater to kids. Their smoking policy encompassed this perfect. There were many areas to smoke that was not just on deck but also inside. Speaking onto their dissregard for kids. That was probably the thing I liked, actually loved most about this cruise. Which is funny because it is what most of the reviews ranted about. Anyways, I don't like kids...I am a child free person who really dose not like kids or their parents they are rude and self absorbed. (To further prove this...there was actually a used dipper on one if the elevator button boxes that a parent had just left there) as I was saying, as much as I LOVE the Disney cruise it is very catered to kids. The carnival was not, they had many casinos, bars, smoking areas, nightclubs, 21+ comedy shows and even an area just for adults with hot tubs. I loved Catalina island the water is clear and the island was beyond expectations. There was quite a few events to keep us busy. The buffet was above average, I loved how they had the cakes cut and served to you by staff (so the kids were not getting their hands all in it) the comedy shows 21+ were above expectation and both comedians should be famous honestly. It was not too packed either. Beds were comfy as hell, state room was clean, and there was alot of good movies available. The bad: I wish we had stayed at Catalina the whole time...if you want to see Catilina this is a good way to do it. There is alot to do snorkeling, parisailing, scuba, and the water was crystal clear. That island was amazing. However ensanada is not much it is polluted, gross, and really is not much more than Tijuana. Your tours consist of getting drunk, fat, or both. On many cruises such as Disney they employ staff from all over the world. It provides a really fun and beat experience. However on carnival unlike Disney many of these staff members barely spoke English. The sit down dinners were a constant battle of guessing games. It would not bother me as much however the staff was rude about it and would get frustrated with you even though they were the ones who did not understand you. More about the sit down dining. I have been to many upscale restaurants and whatever that was is far from "upscale" if you have not had a 5 star dining experience you may be fooled, however. Many of the dinners were nasty and tasted like airplaine food. The chef mixed alot of wierd ingredients in an attempt to be fancy however they kept coming out as nasty concoctions. Besides the food, the "fancy" experience was ruined by the fact that every 5 seconds they needed your stateroom card, and we're constantly trying to sell you stuff. Also of you get the "bottomless bubbles" package (free drinks for your Cruise) you still end up paying a tax....leading into my next subjects. I don't know if you have ever flew with spirit airlines, however if you have you know about their bare minimum experience followed up with alot of "nickeling and dimeing you" (extra charges) one of the things I absolutely loved about the Disney cruise was that everything was free.... everything. However on the carnival many of the restaurants cost money, drinks cost money unless a package is purchased....your ticket may cost 200$ but by the time you spend the money to have a half decent experience you will be 500$ in easy. The pool is way too shallow. Read Less
Sail Date January 2020
We recently cruised on the Legend. While we took some fun excursions, overall it was a mediocre experience. We picked this trip, as it is close to our birthdays and anniversary, and because we wanted to see some of the ruins in Belize. ... Read More
We recently cruised on the Legend. While we took some fun excursions, overall it was a mediocre experience. We picked this trip, as it is close to our birthdays and anniversary, and because we wanted to see some of the ruins in Belize. Our overall impression was that the crew of the Legend do not seem very happy. I can’t remember a cruise where so few of the crew spoke to us, and even members of the fun squad were not that energetic. Our room seemed too warm, but after discussing it with our steward, visiting guest services twice and leaving them a note, we gave up and did our best to deal with it, but I never felt like anyone really cared. The live music, especially the Polaris Trio, was very good. We did find an excellent team in the Dining room and the food was good. We felt that our Belize excursion was very rushed, and not very informative, and that the description of the excursion we did in Cozumel was a little misleading. Disembarkation was a nightmare, there were only 2 customs agents. I’m not sure that’s Carnivals fault, but it seems like they could press the ports to make sure the trips end on a positive note. Read Less
Sail Date January 2020
We chose this cruise because of the affordable price. Maybe you get what you pay for as we struggled a little with other guests at times. Too many drunks, so maybe folks spent their savings on the all you can drink plan. We saw a guy ... Read More
We chose this cruise because of the affordable price. Maybe you get what you pay for as we struggled a little with other guests at times. Too many drunks, so maybe folks spent their savings on the all you can drink plan. We saw a guy nearly throw up on the comedian and his buddy just stand up in the middle of the comedy show for no apparent reason. We saw a woman punch her boyfriend in the jaw after he called her an unthinkable name (this was in port). Most of all, we had "a lot of loud" whether on deck, in the comedy club, restaurants, etc. It occurred to us that some folks might be maxing out the 15 drink limit to get their money's worth and that was leading to some of what we saw. Why not also offer an 8 drink limit plan for less money and maybe folks don't have to get so wasted that they are annoying everyone else. As for the ship, the ELEVATORS ARE A COMPLETE JOKE!! Folks blamed other passengers for not knowing how to use them but I can tell you that having just gotten off the Carnival Magic, the Horizon consistently had MUCH longer waits for elevators and they stopped at an average of 4 or 5 floors once you got in one! This is definitely not just user error. Most folks got so frustrated that they just got in the first elevator that opened up and rode it as close as they could to their floor then got off and walked up and down steps to get where they were going! It was truly pathetic! The ship is beautiful with a modern design that we really enjoyed. The main dining room has areas that make if feel like a much smaller restaurant. However, the Liquid Lounge which is where the shows was obviously designed by an someone who had never been to a show on a ship. The balcony was basically unusable unless you sat in the first row as the seats behind them are not set high enough to see over the person in front of you. Even the first row has to deal with poles and glass panels that create some issues. As if this is not enough, they have large props for some shows that additionally reduce visibility. There was a giant rose right in the middle of our visibility of the stage. Similarly, the comedy club has large poles that obstruct the view to many of the seats. The stage shows were visually beautiful with colorful costumes and the singers were better than other Carnival ships. However, it was very broadway like without broad appeal for the audience. They took popular songs and twisted them to the point that they were unrecognizable and impossible to appreciate. We generally left thinking we missed the whole story line. I'm sure some will disagree with me, but generally those are the people who pretend to "get" abstract art! The comedians (Chris Wiles and Manny Oliviera) were not our favorites. They both relied more on vulgarity than material. We've been to alot of adult comedy and these two were among the most vulgar we have seen. We enjoyed the waterslides (better than other ships) and the mini golf was the most challenging of any ship. The sky ride and the ropes course were both a challenge in stiff winds. We really regret that Carnival allows kids in the aft pool and all of the hot tubs. We already had to risk that drunks were peeing in the pools but now we have toddlers that we know are peeing in the pools. Read Less
Sail Date January 2020
This was our 8th Carnival Cruise and will most likely be our last With them. We chose this one because it was the common date that all of our family had available to book. There were 14 of us total including my 8 month old grandson. We ... Read More
This was our 8th Carnival Cruise and will most likely be our last With them. We chose this one because it was the common date that all of our family had available to book. There were 14 of us total including my 8 month old grandson. We have always had a good experience with Carnival and did not have much to ever complain about, but in my opinion, this cruise allowed Carnival to show their true colors when it came to guest services both on the ship and once we were home and contacted corporate. First the Good: Cabin Stewards were great as usual and were johnny on the spot with anything we needed or requested Dining staff were attentive and again, as usual, knew everyone's name by day 2 and always had our standard requests ready (sprite for me, wine for my wife, and other beverages ordered from the bar. Shows were good and entertaining (The need to change them up more frequently as they seem to run the same ones on all the ships) Casino staff was phenomenal Steakhouse was exceptional Now the Not so Good Food was definitely not up to par. I have seen a decline in this area for the last couple of cruises and it has not gotten any better. This is both in the dining room and at the buffets. We had an issue fitting at a table in the dining room comfortably. They put 14 of us an 8ft round table which we were unable to actually eat at as we had to sit a bit back from the table due to space. When we asked the Matre'd for another space he told us the only table that would fit us was requested by another guest who was on a back to back cruises. When I saw this table it sat 16 comfortable and their party only had 10 people. I would have been fine with 2 tables next to each other, but according to him they were unavailable. Our dining experience was horrible as it pertains to this. My grandsons hi-chair had to be set back from the table so we could at least get close enough to eat. Public restrooms were not kept as clean as they have been in the past. I understand they cannot be standing there cleaning after every use, some of them were just plain disgusting. The main reason for my negative review and our plan to no longer patronize Carnival is as follows As I stated above we had my 8 month old grandson with us. We had to pay full price for him minus gratuities. The reason we were given at booking was that US Coast Guard Manifests allow certain amount of bodies on the ship so whether they are 8 months or 80yrs it takes the place of an allowable body. We knew this when we booked and basically accepted it UNTIL we experienced this cruise. Carnival has NO baby changing stations or family rooms anywhere on board so you either have to change a baby in public or go down to your room to do so. My daughter received 3 different stories from 3 different crew members as to my grandson being allowed in the pool; 1st was he was only allowed in without a diaper (Really), 2nd was he was only allowed in with a swimmy diaper (ok makes more sense) and 3rd was unless he was potty trained he was not allowed in at all. (Per Carnivals email to me upon returning, per US Dept of Health Standards and Regulations the 3rd was the truth. So here is my complaint: My grandson at 8 months old did not sleep in a Carnival provided bed, did not eat Carnival provided food, was not allowed to use any of the amenities like the pools!!!! So why did we pay full price? My daughter wanted to bring him to Camp Carnival to play on the mats a crawl around. She was only able to do so 3 days during the cruise for 1 hr each day which was from 5pm-6pm, and with us booking the early dinner at 6, this would be when she would be getting herself and him ready for dinner. For a cruise line that promotes family fun,in my opinion, they are not family friendly Carnival's email response for nothing more that a form letter personalized to my name and the promise they would look into things. I was not looking for a refund at all but you would think they could have at least offered an explanation as to the negative points I stated above. Sorry Carnival, I'm done. Read Less
Sail Date January 2020
The ship itself is beautiful and modern and new and everything you would expect from a brand spanking new cruise ship, however, the customer service was sub par. Some of the people were super nice, however there were a lot of people on the ... Read More
The ship itself is beautiful and modern and new and everything you would expect from a brand spanking new cruise ship, however, the customer service was sub par. Some of the people were super nice, however there were a lot of people on the ship who dont know basic customer service and this is sad. I'm usually a Royal Carribean cruiser and I've had a better experience there in general. I was rushed through dinner and told I had to place my whole order at once? What happened to steps of service? I dont know what I want for dessert I havent even had my appetizer yet. And lots of Eastern Europeans on the ship who don't have the best customer service and can be downright rude. Cabin was well designed. I reccomend getting the balcony cabin def. worth it. Shows were just okay. There is no water play area for babies in diapers/under 2. Also no daycare for babies under 2 which kinda sucks. Also no babysitting for them until 10 p.m which is too late to be useful. The buffet food is pretty bad except for the soup and salad which is okay. The pizza is good. The fancier paid restaurants are much better than the free dining room. The dining room is okay. Pretty standard cruise fare. One ot two higher end options each night for free like filet mignon, lobster tail etc. Drinks are way too expensive as is the drink package. It's basically designed for the alcholocs. The merch on the ship is also overpriced. The casino is best to play the first few nights. People start losing mid cruise. Also there days of shore visits in a row is a little tough and tiring especially for older people and people with kids. Overall good experience but not great. Might try a different more customer service focused cruise line in the future. The parties on the deck are fun and in the lounge. Overall not bad if you book on a deal. We paid $2500 plus gratuities for husband, baby and I. Read Less
Sail Date January 2020
Nothing quite like new. But really I was not terribly impressed. The ship is very crowded with very little open space. Too many lines. Main showroom was simply too small and so you better be early. Rock revolution was outstanding. The ... Read More
Nothing quite like new. But really I was not terribly impressed. The ship is very crowded with very little open space. Too many lines. Main showroom was simply too small and so you better be early. Rock revolution was outstanding. The other shows were well done but not well written. Food mediocre. Breakfast boring. Dining room food pretty good at dinner. We loved the staff. Best food onboard was the hamburger bar. Overall I just felt the ship was built to cram as many people as possible in a small space. Would not sail this ship again. If I want to share my trip with 4-5,000 fellow passengers I will take an RC mega ship. At least they are built for it. I thought Emma the cruise director was very good. One time, at 1 am, she let us down. Getting over stressed in a tense situation when passengers most needed her. I will leave others to share the details. Read Less
Sail Date January 2020
We acknowledge that the staff really tried hard to make this a good cruise but it really just fell short of expectations. The food was really not that good for a cruise experience and fruits and vegetables were really limited. I feel like ... Read More
We acknowledge that the staff really tried hard to make this a good cruise but it really just fell short of expectations. The food was really not that good for a cruise experience and fruits and vegetables were really limited. I feel like our restaurant experiences were better than the food that was provided. The wait staff in the dining room did not pick up unused dishes even though there were many of them and I could not order a medium steak. The waiter told me I could only get medium rare or medium well? The shows on board were really low budget compared to other cruises we have been on and to no fault of the performers, just really weren't that good due to the production budget put into it. The comics made jokes with a lot of racial micro aggressions. The drinks in the dining room were really weak but ok elsewhere on board. The Serenity area was nice to be away from kids, etc. I would not go on this ship or recommend it to anyone again. Read Less
Sail Date January 2020
We are experienced cruisers who generally avoid Carnival, but in this case found a price that was tough to beat and a schedule that worked perfectly. Despite boarding the ship with a questionable attitude, we found ourselves having fun ... Read More
We are experienced cruisers who generally avoid Carnival, but in this case found a price that was tough to beat and a schedule that worked perfectly. Despite boarding the ship with a questionable attitude, we found ourselves having fun more often than not. The Pros: 1. Our oceanview cabin was surprisingly attractive, spacious and comfortable. The bathroom was perfectly functionable, if a bit simple, and the water pressure was fantastic. 2. The food was actually pretty decent, especially in the MDR. 3. The vibe on the ship was FUN FUN FUN. People of all ages crowded the public areas day and night dancing and simply enjoying themselves. 4. Add-on's like water and WiFi were reasonably priced. The Cons: 1. The Tiffany buffet - the smallest buffet I have ever seen on a ship, with only one food section (we had Italian, French, American and Caribbean for each of the four days we were on the ship) and a deli counter, salad bar and dessert section. Hardly a wide selection of food, and cooked vegetables were nowhere to be found. 2. Rust - Any parts of the ship that used to be white are no longer pristine - this ship is showing its age. However, at night it was pretty gorgeous onboard. 3. Fellow travelers - Yikes. 4. Dishevled employees - Rumpled uniforms, weird unifoms (hard to tell employees from passengers) - it just didn't feel anybody was taking much pride in their appearance. For a cheap getaway this was a good ship with friendly service. There was some noticeable rocking but nothing too nauseating. Easy embark, painful debark process. Read Less
Sail Date January 2020
Starting off on a positive note, it is evident the culture on this ship is focused around excellent service. Somewhere between 95-99% of the staff is incredible at their job. The cabin I stayed in seemed very reasonable, although the walls ... Read More
Starting off on a positive note, it is evident the culture on this ship is focused around excellent service. Somewhere between 95-99% of the staff is incredible at their job. The cabin I stayed in seemed very reasonable, although the walls in(I think) all the cabins are very thin and a nightmare for light sleepers. The majority of the food I ate ranged from good to great quality. There’s a lot of tasty meals and snacks to be had. The on board entertainment was also a big highlight, there is plenty to do. Now one of my big cons comes in the form of organization. The ship was to leave at 3:30pm. We left at 6:30pm. It seemed the embarkation and debarkation was a you-know-what show. The onshore excursions were very unorganized. Our time would got cut every time and things listed to be on the package, weren’t. I was let down on all three locations. I’ll give you an example, we went to the Dolphinaris excursion in Cozumel (unlimited food and drink dolphin encounter or something of that nature), the gentlemen told us from the jump on the Pier that our excursion wasn’t ready, we waited, we waited, we signed a form, we handed in our ticket, we waited, we walked, and right before we got on the taxis they started to give us back our tickets to sign? Why didn’t we do that immediately? We lost so much time. Even if carnival has no control over this, they shouldn’t be handing us over to these clowns. Additionally, half the activities on this excursion got axed for slightly rough water. No kind of reimbursement. Onto me getting trapped in an elevator with a woman having a panic attack. On the night after leaving Cozumel, we were hitting some rough waves and I got stuck in an elevator on the NINTH floor, Carolina in guest services didn’t seem to care and suggested it wasn’t a big deal because I was only having 90 feet above the ground level for thirty minutes. Big ups to Carolina. Now with all this said, thanks to my loved ones and the convenience of the onboard activities/food, I had fun. But the Glory needs to address some of these problems going forward. Read Less
Sail Date January 2020
It’s so many negative things that I can say about this ship from the interior to the exterior. It’s a old ship, the carpet was dirty, the hallway stink very bad. The food was cold and out of order. We had more fun on the islands than ... Read More
It’s so many negative things that I can say about this ship from the interior to the exterior. It’s a old ship, the carpet was dirty, the hallway stink very bad. The food was cold and out of order. We had more fun on the islands than we did on the ship. I will say that I won $100 at the casino, and that was the highlight of my trip. Happy anniversary to me and my husband! The cruise Director Simon was great, very informative and funny. The staff seemed rehearsed and like a puppet, some spoke some didn’t. Everyone working for tips, also looking for tips. Went out on excursion paid a lot of money up front only to get on the island and the prices were a lot cheaper. Got the spa package and it was always either down, or over crowded a waste of money., i got a mani and pedi broken nails and chipped polish that they wouldn’t fix. Never ever again Read Less
Sail Date January 2020
Consensus among some was that Carnival is implementing more cost cutting measures on board. Ship still in good shape and service from stateroom staff is still great, but availability of staff elsewhere can be lacking. Resupply of out ... Read More
Consensus among some was that Carnival is implementing more cost cutting measures on board. Ship still in good shape and service from stateroom staff is still great, but availability of staff elsewhere can be lacking. Resupply of out of stock restaurant/bar items did not seem to occur during the cruise. The most obvious seeming cost cutting is the food; In the Lido, proteins, with FEW exceptions, are overcooked/dry, vegetables are high in starch with few green or fresh vegetables available outside the salad bar. Food served in Lido and Main Dining Rooms is room temperature. Wait times for delivery of food in the Main Dining Room and re-stocking of food in the Lido are extensive (may be another staffing issue?) Itinerary was great as was selection and quality of shore excursions. Entertainment and activities were average to good. Smokers "own" ALL outdoor starboard areas, making even a casual walk around Deck 5 problematic. Sensory Inclusive program timing by venue needs adjustment; those trying to start their day with a quiet cup of coffee are greeted by 90 decibel heard pounding music and a flashing bright visual display on the movie screen with Carnival FUN INFO before sunrise at 6AM. Read Less
Sail Date January 2020
We chose this cruise due to other family members having booked on same sail date. The great: Cruise director: Emma 500 stars. She is a ball of energy and engages people easily in activities, her personality is amazing. Cabin: ... Read More
We chose this cruise due to other family members having booked on same sail date. The great: Cruise director: Emma 500 stars. She is a ball of energy and engages people easily in activities, her personality is amazing. Cabin: Balcony 9th deck starboard side towards the bow - great room, room for 4 with a pull down bed from the ceiling. View is amazing. The bike ride: fantastic, though I did not go my son and daughter enjoyed this very much as well as other participating family members. Rope walk: again son and daughter and others enjoyed, anyone stuck or scared to move was helped by a staff member. 1 time the crew pulled up on the harness a bit hard on my adult son, and well.. it hurt. They liked that you can move and choose a side of the coarse. Lido mid ship pool is heated! There are chairs built into the pool on each side. Lido mid ship area had a huge screen for movies, etc. Average: We enjoyed the buffet on the Lido deck, honestly the food was not as good as we have experienced on other Carnival Ships. The food is hit or miss and all of us experienced tummy issues. Anytime dining was good: Food again was so so depending on the meal. Service is still working out the kinks. Each night I requested iced tea and my daughter lemonade and we had to remind them every single time about our drink orders. View is amazing from the aft at this dining area. Pizza was good: I did see the staff being rude on the last morning prior to departure (5 am ) where pizza was denied "breakfast is ready" but the man came back as breakfast was not ready and they finally made him his pizza. Cabin staff: not as friendly as on other ships we have been on. Casino was ok.. 4th deck no windows. Beautiful bar area with changing graphics in the center. Staff again seemed tired. WE did have lights on the vanity. Not so great: A family member had a cabin in the family harbor: They had noise above them every single night and they and their children could not sleep much as a result. This was a middle room and below the 3rd deck service area - it was sooo noisy. A door did not work on the area for the family harbor game /food area anyone could walk in. They called numerous times to alert about the noise, ear plugs were not effective. Food most of the time again.. not so great. Undercooked steaks/ cooking is not consistent. I would wait until they work out more bugs and get into a flow. Elevators: You have no option to change your mind about which floor you are going to. Once you are in, you are committed. Also the elevators were overcrowded. Maybe they need to add a "how many in party" to the elevator to help route other elevators if there are large amounts of people going to a certain floor? Read Less
Sail Date January 2020
I choose this cruise for a mommy and daughter's birthday present. Embarkation was a BREEZE!! Once aboard, we immediately grabbed something to eat from Guy's burgers. Yes, it is soo good. As we walked around the ship, we found ... Read More
I choose this cruise for a mommy and daughter's birthday present. Embarkation was a BREEZE!! Once aboard, we immediately grabbed something to eat from Guy's burgers. Yes, it is soo good. As we walked around the ship, we found the layout was weird on certain floors. We could not get into our cabin until exactly 1:30 pm which was fine by me. Our cabin was nice, clean and dated, but you get what you pay for. The Munster drill was a complete joke. I could not hear nor see the lead person because we were literally staked on top of each other and it was hot. Not nice!! The buffet was OK, and the coffee sucked big time. The whole layout was odd. There's an adult pool in the middle of the lido deck right in front of the pizza pirate and folks are sitting and eating. The entertainment was decent. Kevinnnnn, the cruise director was so funny and witty. He was informative and caring. I loved Kevin!! We had bad weather one day and everyone was sick. It was not a good feeling. We accidentally found ourselves lost on deck 11 and the spa ladies pounced immediately on us. Talk about high-pressure sales tactics. $150 for a mani and Pedi, No thanks! The comedy shows were ok. I was not expecting it to be stellar but the lady comic's material was obscene!! The main dining rooms were top notch and the food was good...not great but good. The dining staff was kind and helpful. Disembarkation was a disaster!!! Carnival needs to find another way to disembark because what I witnessed this morning was complete chaos! Overall, this is a good ship for a first-timer. But after witnessing debarkation this morning, I don't think that I would sail on any Carnival cruises out of New Orleans again. Read Less
Sail Date January 2020
First of all, any of us that can go on ANY cruise need to get on their knees and thank God we can do so. That being said, this cruise on the Elation in early January was a nice little "entry level" cruise. Honestly if you've ... Read More
First of all, any of us that can go on ANY cruise need to get on their knees and thank God we can do so. That being said, this cruise on the Elation in early January was a nice little "entry level" cruise. Honestly if you've never cruised, you'll probably like it. I found it lacking in a lot of areas, but honestly, for the money, it was a good value and that's what we were looking for. The main dining room was great. We always have a great dining room experience with Carnival because we build "mini relationships" all week with the staff. And boy, they really are good! Christopher was our head waiter and was ultra attentive, even remembering we liked our water with no ice. Carnivals regular dining room meals, honestly, are always better than NCL even. This is the ONE area where Carnival shines. Also, their buffet, and their "guys burgers" and their taco / burrito shack are fantastic. There's a 24 hour pizza kitchen. So food wise, fantastic. Out of 6 Norwegian cruises and 3-4 Carnival, having even grown up in the restaurant business, I can say hands down Carnival is better. I can't figure this out because honestly, I don't mean to be negative but in every other way big and small, Carnival is the lowest end cruise line of all the big names at least. Entertainment was "meh". They had a great guitarist, Keith (Acoustic Jams with Keith). I am a practicing musician myself and he let me get up and do 3 songs, and he was very versatile and had a great voice. Otherwise average. Drinks were good. We got the drink package which is the cheapest in the industry. $600 more or less got my wife and I up to 15 drinks per day which included all alcoholic, waters, and specialty coffees. They're a LITTLE inconsistent with their drinks. First of all, you can only get one water at a time. At the main dining room you can get 1 Litre bottles but other places you can only get 12 oz. Sometimes you need your card to get water and it counts as a "drink" other places you don't. Some places they hand pour, others they measure. There is only moderate consistency with drink quality. This is one reason we liked the packages. Probably 15 times we got a drink, found it to be completely different than the previous one (because every bartender is different), and so we set it down, order another. We wouldn't do this at 10 a pop if we were paying. There is a little area called "serenity" that is adults only, and has 2 hot tubs and nice padded lounges. It is presented as kind of "upscale" but there's NO bathroom, and the presence of waiter is very inconsistent. It is anything but "high end". Not a huge deal but it's a 5 minute brisk walk to the nearest bar or bathroom. So end of story....Yes, this cruise was kind of a "low end" experience but really, based on our cost, a GREAT value, or at least very good. If you keep that in mind, you'll be happy. Read Less
Sail Date January 2020
We had 10 cabins and were there to celebrate a birthday. I was expecting an unruly party crowd and was surprised to see people behaving maturely on this ship. Perhaps it was the time of year and the fact that kids were still in school. ... Read More
We had 10 cabins and were there to celebrate a birthday. I was expecting an unruly party crowd and was surprised to see people behaving maturely on this ship. Perhaps it was the time of year and the fact that kids were still in school. There were kids there but most were kept in check. The ship was easy to navigate and nothing was too far away. Cabin has only one plug so bring a strip. Nothing good on tv that has two complimentary movie channels. Casino is nice with all games, including craps. Bingo paid well if you won unlike Celebrity’s bingo. Water slide looked like a blast but it was too cold on this voyage. Entertainment that we saw was pretty boring. Dress like the 50’s, sing 50’s songs. Next night, dress like the 70’s, sing 70’s songs, etc. The high energy cruise director made things fun when he was in charge. Service in the cabin and the dining room were excellent. The food was good but not memorable. Karaoke was fun as was Papas and Beer in Ensenada. I would go on this cruise again. For an inexpensive getaway it can’t be beat. Read Less
Sail Date January 2020
I chose this cruise as a single parent with a young child. The cruise staff were outstanding, especially the kids' club (3-5 yr olds). Honourable mentions go to Miss Candy (Mary Jean), Miss Pizza (Roisin) kid's club, Yaowaluck ... Read More
I chose this cruise as a single parent with a young child. The cruise staff were outstanding, especially the kids' club (3-5 yr olds). Honourable mentions go to Miss Candy (Mary Jean), Miss Pizza (Roisin) kid's club, Yaowaluck ("Lucky"- amazing cabin steward) and Head waiters, Joel, Roy and Welly. However, v disappointed with the layout of the ship, especially since the ship has recently undergone a retrofit. For more than 3500 passengers (and we travelled at the peak time during school summer holidays) there were only two small swimming pools which were consistently full, as were the deck chairs around them. So for the entireity of the cruise, I didn't get the chance to swim on the ship. Likewise, the two spas in the adults only area were constantly crowded, either with mixed groups or entirely men who staked out their territory for the day. As a single woman there was no way I was going to hop into a small jacuzzi with 15-20 semi-naked strange men. It would be helpful if one of the spas could be designated for women only. The layout of the ship was designed to narrow, not widen the flows of traffic. The only espresso café, candy shop and juice bar were all grouped at the back of the ship, with the only major access via walking your children through the casino (dark, endless slot machines). This was a major design fail. There was an average 45 min wait for tender boats on shore days which resulted in the ship offering optional full discounts for shore excursions. The programming and entertainment, especially the kids' entertainment (all the Dr Seuss related events) was excellent (don't miss the Towel animals Theatre). Dining options were fair, including good gluten- free options. Read Less
Sail Date January 2020
My wife and i have cruised about 30 times since 1992, so we have seen the cruise industry change in regards to service, food and prices. We were needing a get-away this January and we booked a 5 day cruise on the Sunshine out of ... Read More
My wife and i have cruised about 30 times since 1992, so we have seen the cruise industry change in regards to service, food and prices. We were needing a get-away this January and we booked a 5 day cruise on the Sunshine out of Charleston. Previously, a lot of our cruises were out of this port, but on the Ecstasy. First thing: Embarkation has been expedited by moving it to a different building than security. Time from parking to boarding the ship was about 25 minutes. There are several buffets and other places to eat when you board. We tried the Italian special order on deck 5 beside the Havana Bar. The pasta and sauces were excellent. First night dining was about standard for Carnival. We were assigned anytime dining which is not really dining. It more like place your order and get out! The food seemed a little below what we had experienced on Ecstasy in years past. (BTW, lobster is not on the menu for any night of the 5 day cruise) Since the tables have to be "flipped" several times, the service is just OK> The casino has mostly new slot machines (bigger vid screens) and regular table games and an electronic roulette wheel. There is also a large display video Blackjack/Three Card Poker machine near the Skybox lounge. Stay away from that one. We saw about three people play the entire cruise there. After putting in a few bucks, we understood why. The roulette tables have gone to basically "triple zero" which reduces your odds even further for winning. Only standard odds on the ship are on the one craps table, which had action most of the time. We were in a Spa suite which gave us access to the steam rooms, sauna and tepidarium on the 10th floor. One sauna was hot and adjusted properly. the other one was not hot and the sauna room was not turned on. The tepidarium chairs were relaxing if you could find one which was open. Being January, the temp outside was chilly the first day. By Nassau, it was 74 but windy. The Sunshine has a "Dive in" movie theater which had pretty recent hits. You needed a blanked to watch at night but that was part of the fun. We were advised that we would not dock at private island due to high winds (good call). Instead we went to Freeport, which is the zit of the Bahamas. I choose to scuba dive in Nassua, which is always handled through Stuart's Cove. SC is a top notch dive operation which will put you on wrecks, fish, walls and sharks. They have a shuttle from port to their docks, which is a pretty big operation. Highlight of the cruise was Farenheit 555, the specialty steak house on the ship. Upcharge is $38 per person and well worth it. The food and service is on part with the Chef's Table. If you order your steak rare, prepare for RARE, as in cool red center. (Good vet could bring it back.) i dont drink but my wife has wine. Bar service was good and fast, even in the casino. She played enough to qualify for a free drink card which always reduces cost. This ship has a little "stuffier" feel that Ecstasy. Staff on Ecstasy was like "family" and was very jovial with passengers. The staff on Sunshine looked a little more intense. They were not bad, just not the same. OK, for those of you who have cruise before, more than a few times, you know that service on the ships are scaling back. Where as you used to have to expel your cabin steward fro hanging around, you will barely see them. Overall, for the price we had a fun, relaxing cruise. We choose this port often for it's closeness to home which allows us to drive to port instead of fly or drive for an entire day. Have fun. Read Less
Sail Date January 2020
We recently went on Carnival Horizon and I chose this ship because it looked like there was a lot to do. When we first got on the ship I missed the grand appearance of the atrium. It was beautiful but toned down. We had an ocean view room ... Read More
We recently went on Carnival Horizon and I chose this ship because it looked like there was a lot to do. When we first got on the ship I missed the grand appearance of the atrium. It was beautiful but toned down. We had an ocean view room on deck 1 and it was great. We had two washrooms which was nice. We took the stairs a lot it was just faster at times. The new elevator system isn’t complicated you just have to wait a bit. Breakfast was disappointing as it was the same menu every morning. Dining room dinner menu was really good, lots of variety. Guys burgers...yummy! I think the ship needed more pools and hot tubs for its size. Entertainment was ok, especially on sea days there wasn’t that much to do. Our cruise director Mike was great! I’ve been on Royal Caribbean as well and if I compare the two I think Royal is better experience and food wise. Ports were fun: Jamaica, Grand Cayman and Mexico Read Less
Sail Date January 2020
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