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Cruise Ratings
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Sail Date: September 2019
They do not know the meaning of "All Inclusive" or customer friendly. Everytime your turn around they are trying to charge you for something. Whether it be the seafood shack or steak house , they are charging you for something, ... Read More
They do not know the meaning of "All Inclusive" or customer friendly. Everytime your turn around they are trying to charge you for something. Whether it be the seafood shack or steak house , they are charging you for something, not just the drinks. Don't waste your money on a cruise with Carnivale , they just want to get you on the ship to sell you as much stuff as humanly possible. And, not to mention the cut one of our ports off because of Hurican Dorian, they spend that day trying to sell you more crap u don't need. Their customer service is crap. You tell them your issue and they repeat explanations, not helpful answers but robotic explanations. I was ready to go home the second day. Here's a idea Carnival, if you are going to cut someone's port for any reason, give them the option to either go or reschedule for another day. Oppps, but that may make you loose money and we know that your only concern. Not happy with my shortened trip. Do better Carnival, and stop nickel and diming your customers!!! Read Less
1 Helpful Vote
Sail Date: September 2019
Reasonable prices... yet the cruise is crying out for remodeling looks like an old vegas casino. Smells very much like one too, alcohol n cigarettes . I don’t feel is family friendly as the bar is right next to the pool. People were too ... Read More
Reasonable prices... yet the cruise is crying out for remodeling looks like an old vegas casino. Smells very much like one too, alcohol n cigarettes . I don’t feel is family friendly as the bar is right next to the pool. People were too drunk we saw 3 fights not something I want my kids to experience on our family vacation. The pool I feel is too small for everyone on board it gets too crowded... the main activities took place on the days where you can get offthe ship, and the actual day when everyone stays on board not much to see or do.... In regards of the food not much vegan or vegetarian options but like anywhere else is all about getting creative with your options. But the high light of the trip has to be dinner, the staff is amazing made us feel like royalty..... Not sure if I would spend my money on a cruise again maybe I can try a different cruise line, definitely a resort is the way to go, for us as a family. Read Less
Sail Date: September 2019
My wife and I just returned from the 5-day Elation cruise from Port Canaveral to Grand Turk and the Dominican Republic. We had a blast and would highly recommend this cruise. However. . . if you are expecting a luxury cruise, you will be ... Read More
My wife and I just returned from the 5-day Elation cruise from Port Canaveral to Grand Turk and the Dominican Republic. We had a blast and would highly recommend this cruise. However. . . if you are expecting a luxury cruise, you will be disappointed. This is an older vessel, and much smaller than other ships we've been aboard. The buffet selection is limited and the pool is small. But it's like $450 to ride on the ocean, visit sunny Caribbean islands, and partake in all kinds of fun activities. Reading some of the reviews reminds me of the Louis CK bit where customers are complaining about wi-fi problems on an airplane. ("Oh really, what happened next, did you fly through the air incredibly, like a bird? Did you partake in the miracle of human flight"). Grand Turk The port at GT is just like all Carnival ports - a bunch of tourist trap shops and overpriced food. My wife and I did the snorkel excursion which was a good time. If you don't want to hang around on the ship, the beach in GT, (right next to the port) is amazing. Clearest water you can imagine. We also took a cab ($10) to Cockburn Town to check out the local scene. I do NOT recommend this and I would never do it again. Not a lot to see and frankly a bit scary. Dominican Republic We ported in Puerto Plata. The port there is the same old same old. The beaches are a bit further away. My wife and did the monkey excursion and it was phenomenal. A lot of folks rented ATV's or did the cable car or zip lines. Elation Cruise All in all the service was good, the embarkation was easy (expect delays disembarking), and the entertainment offered was fun. I've been on better cruises, but you get a bang for your buck here and if you keep that positive attitude you will be satisfied. Read Less
2 Helpful Votes
Sail Date: September 2019
The ship overall looks old and the decorations are cheesy and tacky. The art hanging on the walls in the main gallery area have broken frames. Their suites are small. The dining rooms served a lobster dinner that totaled 4 bite and we ... Read More
The ship overall looks old and the decorations are cheesy and tacky. The art hanging on the walls in the main gallery area have broken frames. Their suites are small. The dining rooms served a lobster dinner that totaled 4 bite and we had to go up to the Lido deck to actually have dinner .As for entertainment, only four singer, but.eight performers, everyone should have at least one song in every show. In the soul performance there’s two blonde girls two white boys ...two dark-haired girls and two young men of color. It was racially and culturally insulting that everything was preformed by white singers. Magic show A+! Servers Are very polite and well mannered I saw people vacuuming dusting and cleaning day and night. And our room Stewart was phenomenal I felt pampered like a princess. As for our ports of call they were dirty and full of beggars and thief’s. only one was worth seeing. Read Less
Sail Date: September 2019
We have cruises on Norwegian and Royal Caribbean several times and thought we would try Carnival this trip. What a mistake, the food was terrible. Very poor quality and very few selections. The Guys Burgers was the best place to eat on ... Read More
We have cruises on Norwegian and Royal Caribbean several times and thought we would try Carnival this trip. What a mistake, the food was terrible. Very poor quality and very few selections. The Guys Burgers was the best place to eat on the ship. The Blue Iguana was second but neither serve dinner so your stuck with the Lido Buffet or the Dining room which serve basically the same quality food. The staff were not very friendly and just par in my book. No going above and beyond on this cruise. My biggest issue was with the Hygiene on the ship. On both Norwegian and Royal you are greeted at the entrance to the buffet by the “ Happy Happy Washy Washy Staff” giving everyone a dose of sanitizer before hitting the buffet. On this ship there are a few hand sanitizer dispensers and several of the ones I attempted to use were empty. Dishes on the buffet were dirty, and many guests return with their used plates and cups to refill. Our cabin, an oceanview, was unimpressive. Linen was dated, as was the overall appearance of the room. We were impressed with the embarking and disembarking process. It was smooth and timely. We will not be cruising on Carnival Again. Royal Caribbean out of Galveston is a much better experience. Read Less
Sail Date: September 2019
Yes it was a great price for a suite with other spiffs thrown in. However, Dorian did cause issues. Were were not contacted with final details until 6pm the day before the cruise. Had to be at Jacksonville port between 2 and 6 pm. We ... Read More
Yes it was a great price for a suite with other spiffs thrown in. However, Dorian did cause issues. Were were not contacted with final details until 6pm the day before the cruise. Had to be at Jacksonville port between 2 and 6 pm. We would park at Jacksonville port and take a 2.5 hour bus ride port carnival and the cruise would end at Jacksonville port. Okay, not a major deal for us because we were driving. This is our second experience with Carnival not able to handle some bumps in the road during embarkation and disembarkation. We arrived at 1:30pm busses waiting. It’s 95 degrees and outside. It’s was a ridiculous wait. Had several empty busses just sitting there waiting to be loading. You had port security checking boarding passes and Id ( why I have no idea why ....we never entered the port and carnival was checking boarding passes and Id). Obvious no preplanning and no one actually in charge. Busses hold 50 people and carnival staff were trying to figure out how to load the busses. The boat is dated which we expected. Our balcony cabinet was clean and had plenty of room. Had no issues with cabin or steward. Ships’s staff was generally courtesy and helpful on the cruise. Food was below average. The only good meals served were breakfast and guys hamburgers. The buffet served the same meals for lunch and dinner. For three days they served roast beef or prime rib.(I could not identify by looking at it). They served cold baked ham the last day and 2 inch size pieces of fried chicken with little meat and mostly bones. Myself and other cruisers could not determine what part of the chicken they came from. The food in the dining room was boring. Nothing but average diner type selections. The pizza on Carnival is usually good..but not on the Ectasy. The pizza had a little sauce and some cheese and whatever topping you wanted. Pizza was dry. The deli....well I can’t give it more than a two. I ordered a BLT. It was served on sourdough bread. The bread was so tough..it was like biting into a piece of leather. The ship’s design blocks any head winds on the outside decks. If you are at the pool level you will not feel any breeze at all. If you are on the level above the pool area you will not feel any breeze at all. You have to be at the front to the ship to get any kind of breeze. This design does not go well with 95 degree weather. If you outside and not in the pool you will be roasting. The only things that worked great were the bartenders and disembarkation. We were off the ship at 8:30. I don’t recommend this cruise. Read Less
Sail Date: September 2019
This was my first cruise. I do have to say the embarkation and disembarkation went smoothly. All the crew/staff members were extremely helpful and nice. My Stateroom Steward was Sebastian. Sebastian was very helpful, caring, kind and ... Read More
This was my first cruise. I do have to say the embarkation and disembarkation went smoothly. All the crew/staff members were extremely helpful and nice. My Stateroom Steward was Sebastian. Sebastian was very helpful, caring, kind and hardworking! I did encounter a couple of issues, my bedding had some stains on them and our sink was plugged up. I reported my issue to Sebastian and he had the issue resolved in a blink of an eye. I do have to say I was not impressed with the pool area- The pool appeared green and about 300 people in it at one time. There is an adult (21+) area that had two jacuzzies and gave me the same feeling as if the water was dirty. So I did not go swimming in the pool areas at all. As for the food, everything was GREAT! I felt that the menu accommodated to all people. The shore excursion we chose to do was the ATV. Our tour guide was Diego. Diego was funny, knowledgable, friendly which made for a fun and entertaining ride. TWO THUMBS up for Diego and his crew! One thing that I did not like about the ATV was the route/course that Carnivals promotes on the website, is not the actual course you will be riding through. Carnival needs to update the website cause that is false advertisement. Read Less
Sail Date: September 2019
Everyone is free for this date to be with my siblings post 90 th Birthday Of our mother. We have enjoyed our stay as All staff were accomodating especially the Food services staff.,Emmanuel, Rodrigo, and Jennifer .There was also a cleaner ... Read More
Everyone is free for this date to be with my siblings post 90 th Birthday Of our mother. We have enjoyed our stay as All staff were accomodating especially the Food services staff.,Emmanuel, Rodrigo, and Jennifer .There was also a cleaner ,Casmina who were very polite ,hard worker and courteous Shops are good as well. It has varieties of perfumes, souvenirs and goods on special prices .Entertainment is good ,entertainers,singers are wellI prepared and professionals,We enjoyed watching them. I hope that there will be church service for us Christians on Sunday or even video of church service.We did not go to Moreton Island due to strong wind, it will be impossible to go there on small boat. The Captain decision not to go there is acceptable. Of course, safety comes first,It was well compensated by giving us refund which we used for shopping souvenirs,bought photos ,treated ourselves with yummy seafood dinner and drinks.I hope our bonding will be more when we got time together. Thank you Carnival Spirit for giving us this memorable moment. God Bless you all!, Read Less
1 Helpful Vote
Sail Date: September 2019
I never write reviews but felt inclined to after seeing so many negative reviews. This is my 4th cruise. I just came back from the 8 day Eastern Caribbean cruise - a cruise which I was a little concerned about because of so many poor ... Read More
I never write reviews but felt inclined to after seeing so many negative reviews. This is my 4th cruise. I just came back from the 8 day Eastern Caribbean cruise - a cruise which I was a little concerned about because of so many poor reviews. I'm glad I don't always believe what I read. First, the ship is beautiful. Yes it's a smaller ship but at no time did I feel crowded. Never had a problem getting food - Pig n Anchor, grill, Mexican, raw bar etc.- never more than a few minute wait. Your Time Dining for dinner is great - download the app and request a table. The wait was never more than 10 minutes. Menu changed every night. We were very happy with all our choices. Yes the buffet could get busy but again it was never more than 10 minutes in line. The drink area does bottleneck and it was the only area that annoyed me but it was no big deal. Entertainment was varied and very good. The Acoustic Trio in the Red Frog Pub was our favorite. Mike the cruise director was hysterical and really got people involved but wasn't pushy. All ports of call were beautif - Amber Cove was our favorite. We didn't do any excursions because we just wanted sun sand and water. All in all you get a lot for your money. Embarkation was a breeze - disembarking is still a chore. Read Less
1 Helpful Vote
Sail Date: September 2019
Mikey is awesome he is full of energy keeping everyone interacted with lots partying dancing and Making your vacation at sea very memorable I’ve been on many carnival cruises and out of all this director is the best...he is funny and ... Read More
Mikey is awesome he is full of energy keeping everyone interacted with lots partying dancing and Making your vacation at sea very memorable I’ve been on many carnival cruises and out of all this director is the best...he is funny and makes everyone feel special. The Boat is awesome newly renovated many things to do so plan daily your activities. Kids have a great time leaving the adults to some alone time. The staff are great people always asking you if your okay or need anything extremely polite. The shows are live and you feel like your watching g a broadway show. FOOD FOOD FOOD GALORE...you are never left hungry 24 hr food stations...all you can eat ice cream and much much more...I recommend this cruise lune to all you want to have a great time...if your looking to be left alone and not bothered Carnival is not for you...Try NCL for that...Mikey keep up the awesome work...Vicky V. Read Less
Sail Date: September 2019
We had a great time on Dream. This was our 4th cruise (2 with Carnival, 2 with Royal). All staff were friendly and attentive. Cabin steward and MDR waiters called us by name. Room and ship was clean, everything worked fine. Easy on ... Read More
We had a great time on Dream. This was our 4th cruise (2 with Carnival, 2 with Royal). All staff were friendly and attentive. Cabin steward and MDR waiters called us by name. Room and ship was clean, everything worked fine. Easy on and off at Galveston - no issues. It was our anniversary and we were treated well for it. Steakhouse was great, worth the extra cost. Food overall was good to very good. Could use more variety though. Eat in the MDR and let them serve you. You're on vacation, no need to line up for food. We ate all breakfasts and dinners in the MDR. Cozumel was great as always. Progresso is rough around the edges for sure but we enjoyed getting off the ship and exploring a little. Be realistic with your expectations. It's a Carnival ship, not the Queen Mary. Don't sweat the small stuff - enjoy your vacation. We certainly did!! Read Less
Sail Date: September 2019
First thing embarkation. Out of Charleston, SC was super easy no long lines and on and in the ship without faster to the fun. Hint- Deck 5 has BBQ that was awesome and we avoided the crazy Lido deck before leaving. Muster Drill- Is what ... Read More
First thing embarkation. Out of Charleston, SC was super easy no long lines and on and in the ship without faster to the fun. Hint- Deck 5 has BBQ that was awesome and we avoided the crazy Lido deck before leaving. Muster Drill- Is what it is. James made it fun when we got to the area. Just do it and get it over with. Dinner-food was above average in dinning room. JIJI and Bonzai Sushi was the best food on the ship 5/5. The steakhouse had a horrible hostess made us not go back. The steak was only okay but for $38.00 you get enough food to make up for it. Entertainment-all the shows were nice and the comedians were really funny. Bars- Inside bars are the best and can make any drink. Serenity deck could only do basic drinks and frozen stuff. Great cruise and will do it again in the future. Highly recommend. Read Less
1 Helpful Vote
Sail Date: September 2019
My daughter and son-in-law did a Carnival Cruise for their honeymoon two years ago in October and loved it so much they wanted us to join them on a Carnival Cruise. Hurricane Darian caused us to have to leave a day early but we had already ... Read More
My daughter and son-in-law did a Carnival Cruise for their honeymoon two years ago in October and loved it so much they wanted us to join them on a Carnival Cruise. Hurricane Darian caused us to have to leave a day early but we had already planned to arrive in Tampa that day and spend the night, so we just drove from NC as planned and boarded with absolutely no problems despite only having birth certificates and driver's licenses and my having a pacemaker. We got on board, purchased our lanyards and were told that we were going to have a free day due to having to board early and leave the area that night. It meant 2 sea days before an excursion but all drinks and food were covered by Carnival for the 1st day. We ate burgers at the grill (better than any fast food burgers) and when we went to our room, all our luggage was there. Our room had a balcony with a lifeboat just a floor below. The bed and pillows were very comfortable and the shelves in the bathroom and the size of the closets were big enough to easily store our things. I am glad I brought some folding travel hangers and a glow in the dark small flashlight as well as a small plug in extra 3 regular outlets and 2 outlets to charge our cell phones, hair dryer, curling iron and camera batteries. I may purchase a larger one with more outlets before cruising again. Almost every single staff member all over the ship was pleasant and helpful and most remembered our names from the start. Jeniper and Salai our room stewards, were great and Jeniper was especially sweet. Once we had experienced Roxana from Romania as a headwaitress, we asked for her each night at the Bacchus Dining Room. She treated us like royalty and was funny and very good with names. The food was good, especially in the Bacchus. There was a bar tender we liked a lot named Jerry (may not be his spelling) who would even call out to my husband, Tom, as we walked by on our way around the ship because they had an ongoing funny Tom and Jerry routine together. I enjoyed the Marriage Comedy show a lot but not the adult comedy show at Mad Hatter's Ball done by R.T. Steckel--too crass for me. Doug who played the baby grand at Sam's Piano Bar was awesome and the disco night at Frankensteins's We loved the Pixels photo opportunities and bought a good many. Loved earning points for prizes, especially the nice photo album and the Thumb drive. My favorite shore excursions were the VIP La Casa Beach Retreat in Cozumel and the Jolly Roger Catamaran Sailing and Snorkel with Lunch at Roatan. There was plenty of time to snorkel and to eat and to shop in each of those excursions and the people working the excursions were exceptionally friendly and helpful. I ran into a little problem with my own but new full face snorkel mask and the captain of the Jolly Roger was gentle and patient and fixed me right up for my 1st snorkeling experience. The food was delicious and the guys danced with us and were very watchful of us in the water, as well as making sure we all had all to drink we wanted. Jesus at the La Casa Beach House was friendly and the pina coladas there were the best I've ever tasted--not overly sweet like most in America are. The chef made two great salsas and guacamole with chips as we watched. In Belize, we did the River Wildlife Cruise and and Mayan Ruins of Altun Ha in Belize. I loved seeing the dolphins follow the boat, seeing the Howler monkeys, and the iguanas where we had lunch. Our Mayan guide was a good story teller. At 62, I did manage to climb to the top of the Sun god's pyramid and enjoy the view, but it was a bit challenging due to the humidity and the steps being irregular and crumbly. I wish I had had more time to shop in the little row of shops with locally hand carved wood items, but it took most of our time to climb the ruin and some of our party slowed things down before we could start when we had to wait on them to join us. My only complaint about the Grand Cayman Stingray Sandbar, Hell, and Turtle Center experience was that it was rushed. Once again, we had to wait for a family that was late and so our guide had to make up for the lost time. It was fun to handle the turtles and the gift shop at the Turtle Center was a nice one. The water was beautiful where we held the stingrays and it was a fun experience. Hell was rushed but I am glad we got to see it. Disembarkation went smoothly and, although we missed our pets and the rest of our families, we were sad it was all over. We definitely want to go back to Cozumel and go on the Jolly Roger Catamaran again someday! Carnival did not disappoint! Read Less
Sail Date: September 2019
We choose this cruise to go with another couple that this was their first cruise. The ship was looking good inside and out after the dry dock. We had an ocean suite on the 7th floor. Room was nice, lots of room and storage. We were a ... Read More
We choose this cruise to go with another couple that this was their first cruise. The ship was looking good inside and out after the dry dock. We had an ocean suite on the 7th floor. Room was nice, lots of room and storage. We were a bit surprised that the suite did not have a bathtub as the suites do on the bigger ships. Still had a nice big shower, but the wife really like a tub to soak in. We did the first night dining in the steak house which was very good. Service was very good. Food was great but there was a lot of food and we all over ate. The first night in the main dining room, level 3, early dining, was ok, food was good but the service was a bit slow. We were there 30 min. before we even got water and the breads. I did overhear a large group next to us complain that they had been waiting for over an hour for service. The place was full and they were very busy, so I think it might have been some new staff members. We only dining the main dining room once more and this second time the service was much better. The entertainment was very good but on the last night there was a power outage that affected the whole ship and they could not get the special effects to work in the theater so the performers just sang and danced as best they could given the short notice. We have two more cruises booked on the Freedom and are looking forward to those. Read Less
2 Helpful Votes
Sail Date: September 2019
Port of Miami would not let passengers board the ship on our sail date. Totally NOT Carnival’s fault. Carnival wants nothing more than their ship sailing the full length of time and packed with passengers. We stayed a total of five ... Read More
Port of Miami would not let passengers board the ship on our sail date. Totally NOT Carnival’s fault. Carnival wants nothing more than their ship sailing the full length of time and packed with passengers. We stayed a total of five nights in Miami at three different hotels. We got in on Friday and expected to sail Sunday. Long story short, we got on the ship on Wednesday. I LOVED the look of this ship! The decor is beautiful and toned down compared to the other Carnival ships we have sailed! I didn’t find the ship confined like others have noted. Also, if you have half a brain, the elevators will not outsmart you. We tried Anytime Dining and I loved it. Will definitely do that from now on. Servers were all wonderful. Food was tasty and we enjoyed the Italian restaurant as well. Only miss in the dining room was Eggs Benedict. The sauce was soooo bad! I would guess there were about 3000 passengers on board. A lot of people decided to go home versus stay in Miami for three nights. FYI—no cruise line will pay for your pre cruise hotel in the event of a hurricane. This was a great example of why we travel with a good sized contingency budget. If you can’t afford to be stuck somewhere for a few days or get home if you miss the boat, don’t go! We loved the water slides and the string quartet was so amazing!! I loved listening to them! As a comparison, we sailed on the Allure of the Seas last November, and we both preferred the Carnival Horizon. The bed on the Horizon was so comfy! Definitely much more manageable in size, and this ship did not feel like a shopping mall. Carnival does attract a “different” crowd, i.e. loud party animals, but a vacation is what you make of it. I try not to judge others, and I know I will have a wonderful time if I go with the flow. I’m personally surprised by the negative reviews here. We are already planning our next cruise on this same ship. We stayed in a spa balcony cabin, and that will now be our go to. Worth the extra $$$! We did a couples massage, but won’t do that again. Almost $400 after gratuities. We did enjoy the nice warm tiles loungers! The spa cabins are in a nice quiet area and are so pretty and calming! Nancy was our room steward. She was the best! Read Less
1 Helpful Vote
Sail Date: September 2019
First time and we wanted to go to Jamaica, Grand Caymon, and Cozumel. Trip was diverted to the Bahamas due to Dorian, but Cookie, the cruise director, made the trip. He was witty, funny, and brought great energy to every event. We are ... Read More
First time and we wanted to go to Jamaica, Grand Caymon, and Cozumel. Trip was diverted to the Bahamas due to Dorian, but Cookie, the cruise director, made the trip. He was witty, funny, and brought great energy to every event. We are still quoting him days after the trip and always looked forward to his announcements. If we book again, we will actually try to book one with him. The comic, Macio was for real funny. Best comedy I’ve ever heard. Activities were amazing and the excursion was fun. We did the stingray experience but would have done the dolphin swim if it would have been available. It looked amazing to watch others swim with the dolphins. Leo was a lot of fun too and a good host and comic. The swimming pools were a little crowded but expected. Would have stayed at the Havana area for the private pool if it would have been available. Spa tour seemed a little pushy and I’ve had treatments before and those were expensive and the benefit claims were a little exaggerated. Overall, great cruise and experience. Read Less
Sail Date: August 2019
I have been on 3 Carnival Cruises and my wife has been on nearly 10 of them and this was by far the worst experience I have ever had on a cruise. First, I realize that we cannot control the weather but as another person included in their ... Read More
I have been on 3 Carnival Cruises and my wife has been on nearly 10 of them and this was by far the worst experience I have ever had on a cruise. First, I realize that we cannot control the weather but as another person included in their review, our itinerary remained unchanged until late Sunday evening when we were informed we would be going to Key West instead of Princess Kay. No big deal, but then we spent the rest of the cruise on the damn boat. No other ports that we could go to so we spent 4 1/2 days at sea of a five day cruise. Secondly, I will echo another reviewer in stating that the Captain continuously placed us at risk by getting too close to the hurricane. Although the status of our location said we were safely away from the hurricane, there were more than two instances in which the ship was sailed into the green area of the hurricane. On Tuesday morning at 2:00, the ship was rocking so bad from the waves that it literally caused my wife and I to roll in the bed. It kept us up all night, not to mention the kids that were in the room next to us. Sounded like construction going on all night long. Went to guest services, they apologized and said if it continued to let them know. Well guess what, it continued. We called guest services and were placed on hold waiting for someone to answer. And this was at 1:00 in the morning. Still nothing done. There was a strong sewage smell that stayed the entire cruise. We could smell it in our bathroom, down the hallway, on the Lido deck, practically everywhere. The explanation we received was that it was "Sea Water". Sorry, but the only place it smelled like that was actually on the boat. So back to the rough waters of travel. On Wednesday (last day at sea), the waters were so rough that dinnerware was sliding on the tables, deck chairs were sliding on the decks, and chips fell over in the casino at the table I was at. But we were continuously reassured that all was safe. Each day, the Cruise Director and Captain held a Q&A session regarding the status of the cruise and the hurricane. Once we were informed that we would not be going to any other ports after Key West, we were told they were going to add a lot of entertainment on the ship to make up for the missed time from our destinations. If you consider adding trivia games and back/arthritis seminars as added entertainment, then you have different expectations of what entertainment is than I do. One of my biggest complaints of all is the fact that while we were at sea, they never made an announcement or sent a letter to our stateroom to inform us that they provided all the passengers free WiFi so that we could contact our families to let them know we were alright. We found that out from other guests who were at our dining table. Piling on with some of the other reviews on here, we arrived to Port Canaveral and was sent on a charter bus for two hours to the Jacksonville Port after being told multiple times that they were going to extend the cruise until the Port was open. In conclusion, I called Carnival Customer Service today and inquired what they were going to do to satisfy our complaint. I was informed that when we booked, we signed a disclosure that stated Carnival reserves the right to alter the cruise itinerary at their discretion and would not be offering any reimbursement of credit for this cruise. Ultimately, Carnival said screw all of the unhappy guests with the decisions that they made and we are going to keep your money for a cruise that did not reach one destination on the itinerary (Key West was not on the original itinerary), offered nothing more than an apology for the inconvenience, and couldn't care less about the members who have CHOSEN their cruise line. We were planning on taking a family cruise for our family's 10 year anniversary next year but you can rest assured it won't be with Carnival Cruise. Their Customer Service can now be ranked up there with AT&T and Comcast. Read Less
Sail Date: August 2019
Our cruise experience was doomed from the start. About a week before our cruise hurricane Dorian started forming. As our sale date approached we kept a close eye on the projected path and Carnival‘s website. As it became clear that ... Read More
Our cruise experience was doomed from the start. About a week before our cruise hurricane Dorian started forming. As our sale date approached we kept a close eye on the projected path and Carnival‘s website. As it became clear that hurricane Dorian was going to affect the Bahamas we regularly checked in to make sure that our sailing was still happening and we were going to be going to our ports. Our first day on board was relatively OK. We had clear skies and the lunch buffet was actually really good. That’s the only positive statement I have for the entire cruise. Dinner time rolls around and the dining room was horrible. The bread was under baked . Both my steak and their signature dessert (melting cake)was over cooked. The first night the boat was extremely rough. I had hoped that that would be the only rough seas we would experience. Day two was a day at sea. About halfway through the day the captain comes on and informs us that we were not going to make it to princess Cay and that the port will be substituted with a trip to Key West for a half a day. Key West was OK but definitely not the Bahamas. I had hoped to find a beach only to find out that Key West does not offer beaches. While in Key West my sister calls me and informs me that the Carnival corporate website has updated stating that our trip to Nassau for the next day has now been canceled. We went to the service desk and asked what port we would be going to instead of Nassau. Mind you Nassau was the whole reason we booked this cruise. Absolutely love going to Aquaventure at Atlantis. So we were very disappointed to find out that we were not gonna make it to Atlantis. The service desk denied that the port had been canceled and told us that they couldn’t speak to what their corporate website said. They lied to us. As the ship pulled away from Key West the captain came on and informed us that our trip to Nassau had been canceled and no other ports were available so we were going to be getting a third day at sea. I booked a cruise to the Bahamas ! Not a cruise to float at sea for four days and get a half day in Key West. On top of being stuck on that boat our captain insisted on finding every possible patch of rough seas possible. I couldn’t sleep at night because the boat was rocking so bad. Pool lost half of its water from spilling over hitting waves. And the Lido deck buffet we sat there and watch plates fly across the floor. On our final day at sea the captain informed us that there was a chance we would not be able to return to Jaxport on Thursday. The plan initially was to spend an extra day at sea until the port reopened. Dinner time on our last night at sea the captain comes on to inform us that we will be docking in Port Canaveral and receiving shuttle bus rides back to Jacksonville. It’s really sad when we arrived at port Canaveral customs and border protection waived us on through saying we didn’t take a cruise to anywhere so we did not have to declare anything. Our cruise director found it funny to joke about how we were on a cruise to somewhere but he didn’t know where. Carnival really let us down. They should have canceled our sailing knowing that they were not going to be enough ports available to substitute adequately. But they wanted their money. To add insult to injury the whole reason they docked us in Port Canaveral was so that they wouldn’t have to delay their next sailing. I called the customer service line after we got home and they refused offer us any compensation. I always knew in the contract that they could change ports but I never expected them to treat us so poorly. So our beautiful beach vacation to the Bahamas turned into a week of rough seas, never seeing a beach, and never putting on our bathing suits. We took a cruise nowhere and didn’t even make it back to our original destination. At this point I will never cruise with Carnival again. Read Less
Sail Date: August 2019
Terrible. Crusty ship. Brown water from bathroom sink. Captain was terrible and kept Sailing up into the bottom of the hurricane causing us to have an unnecessary rough ride. He would find the roughest seas at night so that no one could ... Read More
Terrible. Crusty ship. Brown water from bathroom sink. Captain was terrible and kept Sailing up into the bottom of the hurricane causing us to have an unnecessary rough ride. He would find the roughest seas at night so that no one could sleep from the rocking. We were lied to from the get go. They should have canceled the cruise because of the hurricane but they are too money hungry. They kept saying no change to itinerary so that we weren’t able to cancel or change dates without penalty. We didn’t end up going to any ports except lame Key West for only a few hours and there wasn’t enough time to do anything. And to top it all off they refuse to reimburse any money or make it right in any way. They were basically just like oh well too bad. So we paid full price for a trip we didn’t get to take. Didn’t see a beach once. And they also said that if the port to return home was closed they would stay out to sea until it opened.. more lies. They dumped us off at Port Canerval and made us take a 2&1/2 hour bus ride to Jax. NEVER cruising with Carnival again. It’s the sucky low end of cruise ships anyways. Choose a different line. Read Less
2 Helpful Votes
Sail Date: August 2019
We chose Carnival because it was budget friendly! It was my husband, myself and our 2 year old and 6 other family members. Went onto the ship with such hesitation as everyone seemed to have terrible things to say about Carnival and I can ... Read More
We chose Carnival because it was budget friendly! It was my husband, myself and our 2 year old and 6 other family members. Went onto the ship with such hesitation as everyone seemed to have terrible things to say about Carnival and I can tell you none of them were true. Our steward Yoga was incredibly kind and thorough. The entertainment staff Adele and Lee made us feel like family and always at home and we were hugging them when we left the ship, they were fun, upbeat, kind and caring! The entertainment was phenomenal. The Cruise Director Mat was incredible, he has the best attitude and is so good at what he does as is everyone else. Cristian and Lauren who both do bar waiting we incredible they are such nice people and made us feel at home. But Tommy the head waiter in the Renoir Dining Room was absolutely incredible! When I say personable and kind I genuinely mean he made us feel so welcomed and we requested him every single night. We had a chaotic family of 9 and he and his team we wonderful. My daughter was looking for him every single day as we walked the ship and the last night she gave him a hug and we all took pictures. He knew every single one of us by name and I hope we get to see him and the others again next cruise, that goes for all the staff. Everyone from housekeeping to fun squad was great. By the end of the cruise we felt like a family on the ship! The only con is the added extras you pay for and they can get pricey but I would do it all over again. My entire family and I have already said this was our best family Vacation we have ever had. The Gaudette Family Read Less
Sail Date: August 2019
Excellent 7 day itinerary, loved this ship and staff and especially our ocean view room. Very quiet and peaceful. Skip the excursions booked on board, much better value in port (Same tour half price) Camp Ocean is Amazing, they took ... Read More
Excellent 7 day itinerary, loved this ship and staff and especially our ocean view room. Very quiet and peaceful. Skip the excursions booked on board, much better value in port (Same tour half price) Camp Ocean is Amazing, they took wonderful care of our kids, made it seamless, and were super chill (not too many unnecessary rules) CABO: Had a beach day in Cabo, walked to Cannery Beach (Playa Empacadora) rented an umbrella for the day for $6 (they were asking $10). MAZLATAN: Took the 3hr city tour that you can book from the terminal, $30US and kids were free! PUERTO VALLARTA: Took our 4yr old on the "Dolphin experience and sea lion kiss" tour, it was perfect! The brochure had a min height requirement of 4'5" so we didnt book, but the Vallarta Adventures people had a booth on the dock and we asked and they said he was fine, so booked it from the dock. Included lunch but it was pretty average. Tour was awesome, I paid $46 to be an "Observer", but they yelled at me not to take a photo at the sea lion kiss (i did anyway, I'd paid almost $50 to be there!). BEHIND THE SCENE TOUR: Available on the last sea day, you can go on a 3hr behind the scenes ship tour, only 32 spots available, so book early, hightly recomend it if your interested in seeing what most passengers dont. $96 and you get to visit the bridge, engine control room, galley, back stage of the show, etc. Read Less
Sail Date: August 2019
When I first booked my cruise on the Breeze I needed a quick get away and was happy it fit my schedule. I did very little research on the ship as I was fairly confident it would be a set up from my prior cruise on the Miracle. The final ... Read More
When I first booked my cruise on the Breeze I needed a quick get away and was happy it fit my schedule. I did very little research on the ship as I was fairly confident it would be a set up from my prior cruise on the Miracle. The final few days leading up I noticed on social media Breeze has quite the following so I allowed myself to get a excited. Unfortunately, if it weren’t for the friends I vacation with my sailing on the Breeze would’ve been a complete disappointment. As a vacationer I’m pretty easy going. I enjoy relaxing and having some good meals and drinks along the way. Sadly, the Breeze failed me in each category. First, my entire group was very disappointed by the entertainment as a whole. Several members mentioned there “wasn’t much to do on the ship.” I made an effort to enjoy the Spa and while the services were decent I was amazed that Carnival were willing to charge for a day pass when a good portion of the equipment was not working correctly. Now for the most disappointing part. The food was atrocious. The buffet, when it was actually open, was of terrible quality. So bad, we all decided to skip the place all together. The pizza counter struggled to keep up with demand and served lame half pizzas that you would see at a theme park. Leaving the burger joint which admittedly was pretty decent and the main dining room as the only none up-charge meals. For me the main highlight from prior cruises are the experiences you get from the nightly dining. Well, on the Breeze the only experiences I got stained the whole trip. Every the meal took 2.5+ hours to be served. More often than not my requests would go ignored such as asking for a second appetizer. Note, I wasn’t asking for crazy quantities of food just an additional appetizer. So bad that on one occasion I was told the kitchen is closed. To top it of the food we did receive was tasteless across the board. I was so fed up I gave the sushi place a try and while it was okay the menu was ridiculously limited. Not all can be bad though right? Surely with a little booze everything will be alright. For this cruise I sprung on the drink package which is suppose to include all drinks up to $20. Without a doubt the worst decision of the cruise. It wasn’t as simple as ordering a drink and getting it. Every time it was a hassle which usually revolved around the bartender informing me what I can have not what I want. I’m sorry but for $858/2 adults your drinks shouldn’t be limited to premixed well garbage. I purchased the premium internet in order to complete a few things for work. During the 7 day sailing I was able to use the Internet well for maybe 30 minutes. It was a complete failure. Lastly, the Western Caribbean itinerary needs some reworking. Costa Maya is extremely limited as a port and the Belize tender situation is painful. I would not recommend this ship. Read Less
Sail Date: August 2019
Embarkation was really easy with plenty of shire staff to answer questions, we didn’t have to wait long for even though we had arrived about an hour early. We chose an inside cabin as we knew we wouldn’t be in it for that long. Our ... Read More
Embarkation was really easy with plenty of shire staff to answer questions, we didn’t have to wait long for even though we had arrived about an hour early. We chose an inside cabin as we knew we wouldn’t be in it for that long. Our Stateroom Stewart was lovely and our cabin was always kept extremely clean and well maintained, love the different towel animals left everyday. We did three organise excursions: The Secret River - very interesting and informative excursion deep under the caves in Cozumel, lovely clear, cool water and an amazing memory. Laughed a lot. Maya Ruins - Belize, quite a long bus drive on potholed roads. However the river cruise on a speed boat and then the walk to the ruins, again very informative guide who knew her history. I was amazed that e were allowed on climb up to the top - awesome view. Routan - we took a taxi/boat to Little French Key, an amazing small island that is also a rescue centre. This felt like paradise and it wasn’t very busy with lots to do. Mayan Coast - last Knute decision to go and swim with the dolphins, I was a bit apprehensive about this as I thought they might there as performers for us tourists but after enquiring they really do look after their animals with care. This was a Greta experience and so glad we did it in the end. We generally only ate breakfast and diner and I cannot complain about any of the meals and our server was extremely helpful. We only ate at the Lido area a couple of times and again nothing wrong with any of the choices we made. We had diner at the 555 Steakhouse one night and this was lovely, although the steak in the main dining area was just as good, it was much more personal and luxurious in the atmosphere. The entertainment was outstanding and the main playlist production theatre shows were amazing, I understand that due to the stage manager having an accident that two of the main production shows had to be changed to concert shows but rather than cancelling the cast put on a last minute show for us - well done guys. I loved the fact that there was live music at different parts of the ship and they didn’t overwhelm each other, from the country singers, trio of violinists, the High Seas group, piano man, comedy club...I loved it all. Read Less
Sail Date: August 2019
We choose to get away for a week and to see Mahogany Bay, Honduras, Belize and Cozumel, Mexico. The service on our cabin is excellent Darang provided us with everything we needed, clean our cabin and replenishes us with fresh towels ... Read More
We choose to get away for a week and to see Mahogany Bay, Honduras, Belize and Cozumel, Mexico. The service on our cabin is excellent Darang provided us with everything we needed, clean our cabin and replenishes us with fresh towels everyday. Our Dinning room experience was also magnificent we were served at the Reflection Dinningroom of 3 excellent waiters Wibiyantha, Surya and Joel. Who make sure that our dining experience is a marvelous one and an experience we will never forget. Our friend's birthday and they went and over in greeting her a happy birthday. At the Lido deck Raxel, Manilyn, Joel, Zandra, Carlos, and Levender are excellent in helping us out, clearing and serving us with good food. My friend forgot her cellphone and Levender found her phone and my friend was able to get her phone back. Hows that for honesty. The friendly Raxel was very helpful in providing us future cruise with Carnival. She demonstrated her friendly and willing to serve the customer in the Lido deck and cheering and playing with the kids. The Cruise Director Kyndall Fire is funny and entertained us in the show, and in Bingo. Myra and Cattleya t the Pixel assisted us in our pictures and tolerated our changeable mind and was very patient with us even we went back and fort with the pictures. We end up satisfied with our pictures which we end up getting 40 pictures plus our canvasses. Cloud 9 spa was excellent Tiffany gave me a good service with my Ionithermage. I feel fresh and with more energy and was able to do the gym. Excellent crew We will surely cruise with Carnival Vista again. Read Less
1 Helpful Vote
Sail Date: August 2019
We choose this cruise because of our proximity to the port of Mobile. It was cheap, at least it appeared to be. Seriously, think twice before booking. We have been on a lot of cruises. Carnival needs to retire this ship, work on ... Read More
We choose this cruise because of our proximity to the port of Mobile. It was cheap, at least it appeared to be. Seriously, think twice before booking. We have been on a lot of cruises. Carnival needs to retire this ship, work on it's staffing, attention to detail, service, food, and nickel and diming of guests This ship is disgusting. It smells, recently received a terrible health inspection report and it is obvious why. The Ludo buffet is absolutely gross. They served me a sandwich on a dirty plate. The food in the dining room is hit or miss, mostly miss. The standards are too low. If it was not for the bread, we would have not ate anything at least a couple of nights. We have decent palates, we are open to a lot of different types of food. But the quality was so poor, we often didn't have more than a couple of bites. Service was painfully slow and inattentive most of the time. As you walk around the ship, you will notice deferred maintenance. Mirrors missing from the ceiling in the dining room, faded bed lamps and ripped curtains in our staterooms, a faucet that is ready to come out of the sink in the women's bathroom near the casino. Nope, we will not be back. Carnival needs to get rid of this boat and raise it's standards for food and service. The sugar straws are also awful. Find another alternative and get rid of automatic gratuity. You are not giving anyone incentive to care. Read Less
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