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32 Azamara Cruise Reviews

My wife and I have been on dozens of cruises on almost all the major lines. This company is part of the Royal Caribbean/Celebrity family of companies. The cost of Azamara is at least double of Celebrity for the same size of room and ... Read More
My wife and I have been on dozens of cruises on almost all the major lines. This company is part of the Royal Caribbean/Celebrity family of companies. The cost of Azamara is at least double of Celebrity for the same size of room and three times the cost of Royal Caribbean. They are using cost to imitate a high end cruise line, sorry Azamara, you’re a long way from being a top tier line. Pros: Cabin attendant service was good, especially after a nice tip to start the cruise. Food service was good and the attitude of the servers was good. The White Night party was fun with good entertainment. While there was not any big shows, the entertainers they did have were very good. Food was OK, but not at the level of Celebrity. Bar service was good and the “free” drinks were OK. Buses for the shore excursions were good. The Captain was very communicative except then the rockets were exploding over our ship in Israel. Cons: Shore Excursions were very poor and not well defined. The ship was sold as Israel Intensive so we booked many excursions. However, after the first excursion we learned that the next day was almost an exact repeat of the one we just completed. The Shore Excursion desk offered (with no luck) to sell our tickets but would not let us change to a different tour. They hid behind the 48 hour cancellation policy. It didn’t matter that their Excursion people on the phone booked the tours and told us they were much different. I would have expected a RCL company to stand behind their own mistakes, but they don’t have that quality of executives. The Shsore Excursions that we took were mediocre at best. Room size is way too small and the furniture is too big for the room, look at this before booking as we had the biggest room not being a suite. Even the comedians made fun of the room size. Conclusion: Either book a Celebrity Cruise or spend more and go to Crystal or one of the high end cruises. This is actually the low end of the RCL company at a ridiculous price. Read Less
Sail Date September 2019
TOTAL DECEPTION !!! We have just experienced our worst cruise for life !!! We are a couple with more than 15 cruises of experience. The AZAMARA QUEST is too old and poorly maintained, they have done renovations and repairs throughout ... Read More
TOTAL DECEPTION !!! We have just experienced our worst cruise for life !!! We are a couple with more than 15 cruises of experience. The AZAMARA QUEST is too old and poorly maintained, they have done renovations and repairs throughout the cruise. And the worst happened: with outside temperatures of 34c, we ran out of air conditioning for 36 hours, because there is only one compressor for the whole boat and it broke. Our outside patio room was dirty as I have never seen any of the last 15 cruises I did, I put on my shoes to walk on (pictures), there was a metal bar on the floor that had to hold the window that separates the patio of our neighbor, the bar was laid 5 days later, after several reminders. The 3 Jacuzzis on the boat had no water and did not work during the first 10 days of the cruise. The 2 shops of the boat were closed and under renovation, they opened after half of the cruise. This is the first and last time I chose Azamara, yet this company has the reputation of being the cruises Mercedes ... it's the utmost disappointment. We had the announcement, after the problem of air conditioning, that we were credited with 50% of the price of the cruise, I confirm that we did not even celebrate the credit of several thousand dollars because this boat is not worth more!! Our last cruise a few weeks before the QUEST was on the Celebrity EDGE, the average daily price was 40% cheaper than on the '' Quest '' and we had a brand new boat with tons of restaurants and shops, and all and all ... I do not understand how Azamara can charge us such exorbitant prices for a comparable service with other extremely inexpensive boats. This is outright abuse !!! Read Less
Sail Date March 2019
Sydney Harbor for NY Eve reason for trip. Supposed to see fireworks from ship, docked at White Bay - poor dockage - back view of bridge, lack of transportation to/from. Bought an overpriced NY Eve party at the zoo. It was awful, to ... Read More
Sydney Harbor for NY Eve reason for trip. Supposed to see fireworks from ship, docked at White Bay - poor dockage - back view of bridge, lack of transportation to/from. Bought an overpriced NY Eve party at the zoo. It was awful, to their credit, I received a full refund - that can't cancel out an event of a lifetime. Shore excursions cancelled, private transfer booked (shore excursions person to meet me on shore - he didn't, then tried to blow it off as a 'miscommunication'. I called him out - then he said he had something else to do). I was told I received emails (at least 3) I didn't. ..including the final statement - they proudly state they are 'eco friendly' - I would get an email statement (should I pay $30/hour to check my email on the ship...really...shame on them). Thank goodness I asked for the paper statement so I could see my $1000 credit for the NY Eve mess. Crew and passengers embark/disembark at same location on the ship - it makes a mess...long lines to get on/off ship. Buffet was self serve - passengers and crew were coughing and sick...not surprising. Soon people were reaching for the food with their hands, staff didn't care. Staff uses passenger elevators/stairs and are constantly moving tables and chairs thru the public areas. If you are in their way they just push you.It was really bad . won't be back Read Less
Sail Date December 2018
Supposed to have a pull out couch instead got a recliner chair. Service is terrible. Staff had horrible attitudes. They charge double for the shore expeditions then if you just walk off the ship. Food is terrible. The meats are super dry. ... Read More
Supposed to have a pull out couch instead got a recliner chair. Service is terrible. Staff had horrible attitudes. They charge double for the shore expeditions then if you just walk off the ship. Food is terrible. The meats are super dry. Some if hardly considered food. Missed a port because of “high seas” their solution is waste another day on the boat. The boat itself is as boring as it gets. No real casino. They have a few games but they are all computer and no dealers. You have to pay $12 for any movies even old ones. The spa services are a total waste. We got massages and they were over 200 bucks. We would have paid them 100 to not touch us. All they do is pour oil over you then sit there and talk and try and sell you spa products. Complete waste of time. Currently am writing to our insurance to seek refund and would not recommend this cruise line to anyone. Read Less
Sail Date December 2018
We chose Azamara, primarily because we wanted to go to Peru in the month of November. We had primarily cruised with Oceania before, and since this ship is from the same previous Renaissance line, we had familiarity with the ship. Sadly, ... Read More
We chose Azamara, primarily because we wanted to go to Peru in the month of November. We had primarily cruised with Oceania before, and since this ship is from the same previous Renaissance line, we had familiarity with the ship. Sadly, that’s where the similarity ended. Before I begin with the reasons we won’t consider Azamara again, let me note that our room attendant Dyna was fabulous, Anika, fitness coordinator is loved, and all personnel in the spa were top notch. Our cruise director, Amanda ... wow, what a voice! White Night was a smashing success. Everyone, with whom I talked, was dazzled by this event; the outstanding food, the music and dancing, the ambiance. Now then, here are the REASONS WE WON’T RETURN to Azamara: 1. Food poisoning (contracted on board, not off ship) 2. Bland, overall disappointing food including swordfish about 1/4 inch thick ... too tough to chew, with a disagreeable sauce used for color; completely tasteless Thanksgiving meal; and desserts which were largely inedible on the buffet. (Sidebar, on Oceania Cruises, I never met a dessert I didn’t like. On Azamara, I rarely found a dessert worth taking more than one bite). We skipped several meals, after a few days on the ship, thinking why bother? 3. Lack of quality wine choices. I rarely drink alcohol, but my fiancé enjoys a good glass of wine. With our “premium” liquor package, he had the choice of only four wines at each meal, which he dubbed “$10 per bottle wines.” Once we realized this, on the very first day of the cruise, he asked to upgrade to “ultimate” package, agreeing to pay the difference. The answer was “no”. Too late. BTW, if there are any sommeliers on ship, they must by in the specialty restaurants, only. Big disappointment from Oceania, where Mark could have a conversation with sommelier, even at the buffet! 4. No clocks in rooms. Requested one at desk, answer was “no.” 5. There is no game/cards room. Where the game room was, on the other Renaissance ships, Azamara Pursuit has turned that room into a suite. Cards/games are among the other activities at 10th floor “Living Room.” This might be okay, but there weren’t enough tables, bridge lessons-lady loud voice interferes with those of us trying to play other board games, and in the evenings, when the live entertainment was in this room, we couldn’t talk, let alone think. Azamara squeezed two extra paying cabins onto their refit of this ship, to the detriment of the rest of us. 6. What was dubbed AzAmazing evening, was totally awful (this is a quote of another shipmate). The female performer was downright rude to her backup band. The round trip bus ride was over two hours. From where we were seated, seeing the stage was a struggle. 7. I’m not a fitness buff. We take the stairs, not the elevators, but when it comes to using the equipment, I don’t. However, the buzz about the ship was that everything in the fitness room was old/needed repair. 8. Frozen yogurt machines (both) were out of service nearly the entire trip. When shipmates tried to get ice cream from the buffet, after 2:30, the answer was “sorry, no, we’re closed.” 9. General lack of communication. We were on the ship several days, before we discovered they actually did have an afternoon tea. 10. Where is the string quartet, or similar entertainment? Read Less
Sail Date November 2018
On the first day of the cruise (October 28), my mother was giving my son a shower and he had found a piece of broken glass on the shower floor, picked it up and gave it to her. My son is 15 months old - if he stepped on the glass or ate ... Read More
On the first day of the cruise (October 28), my mother was giving my son a shower and he had found a piece of broken glass on the shower floor, picked it up and gave it to her. My son is 15 months old - if he stepped on the glass or ate it, my son could have been seriously injured. They moved my mother and son to a different room where the shower did not work and they had life boats in front of the window. On the second day of the cruise (October 29), we were returning from Rome and we were unable to get on the boat because the ropes had snapped due to the weather. I have never heard of something so unsafe happening before. What if someone was boarding when the ropes snapped? How did the cruise not comprehend how much weight the ropes could hold against the current? Anyways, we waited in the terminal for 45 minutes and we were waiting 10 minutes outside until one of the crew members noticed we had a baby and shuttled us to the front of the line. My son had gotten a cold as a result of waiting outside due to the cold and wind. The same evening (October 29), we had all went to dinner and I had requested for a waiter to bring my son a simple order of pasta and meat sauce. When it arrived the food was lukewarm. I did not think anything of it because my son was crying so I gave him some of the pasta. I also had some and so did my husband. That night and for the next two days we were sick. The only person who was not sick was my mother and she did not have any of the pasta. The next day (October 30th) my husband and I were in bed the entire day while my mother looked after my son due to our food poisoning. Around 3:30 I decided to go to the patio to try and have something light. It was quite cold so I went to get a blanket. The staff were taking blankets from the dirty container refolding it and giving it to other patrons to use on deck and also handed me one. I explained my situation to the ship manager, requesting my son and mother be moved to a room closer to my husband and myself so it would be easier for me to go back and forth between rooms because I am sick. He could not accommodate me on that request. Complete lack of empathy. Instead he asked if I had travel insurance for this trip if I did want to leave. Complete lack of responsibility and respect because the issues affecting my trip are directly due to this ship's disorganization and sanitary standards. I was given the understanding and impression that he really doesn't care. One guest overheard my conversation with the manager and later came up to me and said it was very disrespectful with how the manager dealt with the situation. The next day we went to the spa- my mother has diabetes. After she finished her massage she asked the therapist if she could have 5 mins to lie down because she felt dizzy. I am an RN from Canada, immediately I would think hypoglycaemia and get a juice or sugary beverage for the patient. Instead the 'therapist' said 'no please hurry up and get up, I have other patients.' And left. That day the boat was rocking severely and she had to hold the walls to support herself. I am normally easy going person but this is so extreme there is no choice left but to complain. We take a cruise once a year and I understand things happen and based on the expectations I was given by the Azamara, this ship does not deserve the title of luxury cruise line. Nor do I see how it stands out in any way from the food to my experiences on board. This is also a cruise suited for a more senior crowd - no casino, nightclub, or late night entertainment - ship is completely dead around midnight. Spend that little extra and take Regent Seven Cruises, much better experience and ship. Read Less
Sail Date October 2018
Chose this cruise for the dates, the itinerary and for the nice reviews our friend gave. However, I found the cruise to be lacking in several key areas. First, the ship was old and dated and desperately in need of refurbishment. Second, ... Read More
Chose this cruise for the dates, the itinerary and for the nice reviews our friend gave. However, I found the cruise to be lacking in several key areas. First, the ship was old and dated and desperately in need of refurbishment. Second, the food was beyond awful. Other than breakfast, totally inedible, There was to nights that my wife could only eat soup and breadsticks. The specialty restaurants were fine, but they charged EXTRA (not so on Seabourne) and we literally had to beg to get in, as they would NOT allow reservations pre-boarding, and once we boarded, they claimed all booked up. Talk about a Catch-22. Third, the cabin was disgusting. there was an old and moldy shower curtain that, because the shower was so small, was constantly touchy our bodies. (photos on request). Talk about a dirty feeling! For the SAME price of a Seabourne cruise, this vacation was sorely lacking. Avoid this cruise line and spend your money elsewhere. Read Less
Sail Date September 2018
I chose this cruise since I have sailed with the cruise line since 2007. Every cruise has been sensational! Having sailed on the Adonia I was looking forward to see the changes that Azamara had made. I was so excited to sail on ... Read More
I chose this cruise since I have sailed with the cruise line since 2007. Every cruise has been sensational! Having sailed on the Adonia I was looking forward to see the changes that Azamara had made. I was so excited to sail on the Pursuit and the wonderful itinerary including Iceland. It was wonderful to see so many of the crew that had been brought over from the other ships. That is where it all ended....I spent a small fortune (more than I have ever spent on Azamara) for the most underwhelming cruise that I have ever been on. The ships excursions were ridiculously overpriced. Larry Pimentel explained that they were so expensive because they decided to use vans instead of busses so the guests could have a better experience . Well...I took a private van tour in Reykjavik with other AZ guests that was under a $100 per person. It covered all the same stops as the AZ tour. The entertainment was underwhelming. The assistant cruise director was the highlight of the Az Entertainment staff. The singers and dancers needed a lot of work. The outside entertainment was very good (especially Mandy who never disappoints). How so much goes on in the Den was a bit overwhelming. With the piano in the middle of the room it was amazing how anyone sitting at the bar could have a conversation or the offices moved up there could hear themselves think. Too much going on in one place at one time. The food and service in the dining room was adequate (nothing spectacular) The food in Windows for breakfast and lunch was the most boring that I have ever had. It never seemed to change. I never thought I would write such a review for Azamara. I was always your biggest cheerleader. Read Less
Sail Date August 2018
We prior had cruises with the Quest, and had a desire to see a Grand Prix. But, Azamara is engaging in gouging their guests. The price of the Grand Prix excursion was $299.00 pp for two days admission. We had to walk to the event ... Read More
We prior had cruises with the Quest, and had a desire to see a Grand Prix. But, Azamara is engaging in gouging their guests. The price of the Grand Prix excursion was $299.00 pp for two days admission. We had to walk to the event ourselves, and Azamara issued us tickets which showed a price of 66 euros ($66.00) This is ticket scalping. We complained onboard, and a month later(after research) customer relations said that they would refund $100 pp. I wanted $200.00 pp back because we could have bought the tickets that day for the 66 euros. Good hospitality relations would have informed us of the true price and availability during the cruise. Before the cruise we wanted to stay one night in Rome, and Azamara wanted $600.00 pp for a one night hotel stay and transfers from the airport and Civitavecchia, the embarkation port. We found our own accommodation. The ebrochure showed Taomina as a port, but Azamara changed it to Giardina Naxos, and blithely told us that we could get a taxi to Taormina for $30.00 The first time I was on the Quest in 2012, we were tendered then shuttled to Taormina. Azamazing night, the Tenor in Amalfi and the pianist were excellent entertainment. The rest of the nightly entertainment were mediocre singers doing the same thing each night. We ate in the Windows Cafe for breakfast and lunch which were excellent. Dinners were good in the dining room, and Italian Nite, the BBQ buffet and White nights were excellent. I would say that the food and service was still excellent as before,, but we cancelled our next cruise due to the gouging. Read Less
Sail Date May 2018
Not 5 star at all. Basically a Manor House on water. Lovely decor but that's about if! Food not upto 5 star quality, drinks are ok but not a very good choice, bar service slow and waiter service hit and miss. Cabins are clean and ... Read More
Not 5 star at all. Basically a Manor House on water. Lovely decor but that's about if! Food not upto 5 star quality, drinks are ok but not a very good choice, bar service slow and waiter service hit and miss. Cabins are clean and newly decorated, balconies scruffy though. And now entertainment, awful! No atmosphere at all! Stupid 'Kiss the Fish' 10 min embarrassment for all by pool for crossing the equator (done a day late too), the cabaret room, went in a few times but acts on we're very poor, some young lad telling everyone has life story inbetween tinkling the ivorys, female violinist, female singer, some poor fellows trying to put on only what one can call a Butlind showcase night, a film one night 'Grease'! Man on guitar and a pianist played for about half hour every is and then in lounge bar. There was Fusvo each night until 2pm but just a voiceless man playing same records over and over again every night, people did venture into it as come 10/11pm everything else was closed. Daytime activities were talks, bingo, board & card games. White night party was best night but that was only because it was by the pool and the only thing laid on for everyone to join in with. I did ask why there was no background music anywhere and the captain said the clientele on this cruise didn't want it, but after that within half hour back ground music (quiet, sift, popular musuc) was played and everyone enjoyed it and remarked how it lifted the atmosphere especially around the pool area but within half an hour it was turned off again, never to be heard again. Never saw the entertainment manager at all except on White party night, oh tell a lie, I did, once in the lift then another occasion in the Buffett, he must have been at the GLBT meetings running every day. Something lacking, an atmosphere I believe on this cruise. The ports of call were rubbish too! Docking st what seemed industrial ports, bus trip to shopping malls unless you paid over $100 each to do a sight seeing tour from the cruise. Read Less
Sail Date January 2018
Previously sailed on Azamara, in spite of last year's 'refurbishment' (all very surface) the ship is dated, cabins small, shower tiny, wait staff brusque, food just okay, not a luxury or sub-luxury experience. This ship is ... Read More
Previously sailed on Azamara, in spite of last year's 'refurbishment' (all very surface) the ship is dated, cabins small, shower tiny, wait staff brusque, food just okay, not a luxury or sub-luxury experience. This ship is truly not worth the cost, Viking Ocean and Oceana are light years better in every way. Celebrity and Royal Caribbean are better for much less money. Cruise Director was awful, insulted an entire audience in Bilbao, Spain by stating that their language is Catalan, he is ignorant and was barely coherent that night, can't describe what a jerk he made of himself and what a terrible representative he was of Azamara. On-board entertainment was from hunger. Itinerary had to change due to sea conditions, stuck in Bayonne, France for three days, Azamara did nothing to smooth this over, in essence set up shuttle from the industrial berth where the ship was anchored to center of town and gave us train schedules to get to the ports we could not access by sea (Biarritz and St. Jean du Lux). Azamara handled this situation with less class than one would expect from Carnival. Food was mediocre, paying for specialty restaurants on this price level is a crime. Included wines for the most part were undrinkable. I don't like writing negative reviews but anything positive would not be truthful. Don't waste your money on Azamra. Read Less
Sail Date September 2017
Rip Off - Imagine this is a luxury cruise which charges $29.95/day for Internet Additionally, they charge $30 for the Specialty Restaurant PER PERSON We have been on several luxury and non Luxury cruises and none charged for the ... Read More
Rip Off - Imagine this is a luxury cruise which charges $29.95/day for Internet Additionally, they charge $30 for the Specialty Restaurant PER PERSON We have been on several luxury and non Luxury cruises and none charged for the specialty restaurants. We would definitely not recommend Azamara Cruise Lines to anyone. The only reason we chose Azamara Cruise Lines is because of the good itinerary which in reality has nothing to do with the cruise ship. They also charge for premium drinks. The term Luxury surely does not apply to these cruise ship or cruise Line. We hope this review helps others considering using Azamara Cruise Lines. The ship was nice and the wait staff were nice but the accomodations were poor. The view from our veranda was obstructed. We would never recommend this Cruise Line to anyone, so please consider our experience when planning your next cruise. There are plenty of other cruise lines which are far better values. Read Less
Sail Date May 2017
It was my first cruise with Azamara, the first of two cruises booked with them. I didn't enjoy any single part of this cruise and feel "ripped off" as I did the last time we travelled with RCI. There were some points that ... Read More
It was my first cruise with Azamara, the first of two cruises booked with them. I didn't enjoy any single part of this cruise and feel "ripped off" as I did the last time we travelled with RCI. There were some points that were good, these being a nice cabin, nice ship, good service, good organisation at ports. Now for the bad points: The day time activities were beyond poor; a few trivia quizzes on sea days and two uninteresting lecturers, one talking about the past history of the ports being visited and one discussing whether China was defensive or aggressive. Certainly not topics that most women onboard would want to attend and not interesting to me. The entertainment by the visiting entertainers was reasonably good but the shows put on by Eric, the ships entertainment director and the ships singers and dancers was poor. I was fed up of seeing and listening to the narcissic Eric at every end and turn and the singers overall were far too loud and the words of unknown songs could not be distinguished. Overall, other than the visiting entertainers, the routines were amateurish. The guitar player was too monotonous and the ships pianist whilst good on the one night he played in the theatre but for the rest of the time was mundane. Few people attended the Living Room after 9:30 pm so dancing was none existent. It seemed to me that most people went to bed early. The ship in the evening was dead. However, what really upset me most was the poor quality of the food. My wife, daughter and daughter in law are all excellent cooks and we all enjoy quality food. My grandson is a trained chef and his chef uncle on the other side of the family has cooked not just for me but for Margaret Thatcher, The Queen, the late King Hussain of Jordan and Sir James Goldsmith. I know what represents good food and this didn't come anywhere near the mark. I don't believe the chefs are chefs, they are poor cooks. Breakfast was OK in the Windows restaurant although there was no Finnan Haddock and no Kippers. Lunchtime on sea days in Discoveries restaurant was uninspiring so most meals were taken in Windows Cafe. This was also disappointing as no meals were enjoyable. it was just food. Individual bowls of tomatoe, cucumber, onion, peppers and chicken served one day were in my opinion used the following day by turning them into a special salad using all of the same components. On several nights there was a theme, Indian, Morrocan and British. I decided to try the British night, my home country. Fish and chips were on the menu but I have to say that there isn't one British fish and chip shop who would offer the meagre portion of fish served by the server. There is more fish in a half a fish finger and the server then asked "Do you want one or two pieces". It was clear to me that the ships budget is limited in cost. Pasta and chicken dishes in Windows cafe and Discoveries restaurant predominate the menus. On the day of the barbecue it was held indoors. I asked why and they said it was the likelihood of rain but it was a sunny day and as we were only a few days into a long cruise it could have been postponed to another day but wasn't. There was not one single barbecue item, not a single sausage. Inferior chicken was offered wrapped in breadcrumbs to disguise the bone and gristle. A poor representation of a real barbecue. On another occasion in the cafe lamb hock was offered but since when has a lamb hock had a knee joint? After a few days of poor food I confronted the two Head waiters but it didn't make any difference. The menu in Discoveries restaurant is basically 75% the same every evening. So called specials make up the rest. Yet on one evening there was two chicken dishes and two broiled New York Steaks so limiting the choice further. One night I had the seafood soup. On the following night I had a different seafood soup but it was the same one as the day before: one prawn, one mussel and some clams. On the last night I had a lamb hock. I don't however believe it was lamb as the bones were far too big for a lamb and more likely to have been mutton. This was not five star food, I have been served better food in a works canteen. There was no sirloin steaks, no rump steaks, no steak Diane, no Tounedos Rossini, no cod loin, no chateaubriand. I have had those on other ships along with first class enrichment lectures and entertainment at less than half the price paid to Azamara. Since when has skirt from the bottom of a cow been served as a steak? The coffee in the Mosaic cafe was poor and several other people commented about this. Finally why do professional cocktail makers use measuring cups when dispensing the components of a cocktail when on Azamara the components are dispensed without regard to using the correct measures? Every drink served varies from the last one. All in all a thoroughly unenjoyable cruise. Whilst on the ship I contacted my travel agent and cancelled the second paid in full future cruise on Azamara. I will never travel with Azamara or RCI ever again. Read Less
Sail Date December 2016
This was an outstanding cruise! We picked this cruise for 2 reasons: the itinerary and our previous pleasant experiences with Azamara. We were not disappointed. We were traveling with friends; this was their first cruise in many ... Read More
This was an outstanding cruise! We picked this cruise for 2 reasons: the itinerary and our previous pleasant experiences with Azamara. We were not disappointed. We were traveling with friends; this was their first cruise in many years. They were also very impressed and pleased. The refurbished Quest is gorgeous, particularly the re-purposed Living Room. I think it was our favorite place on the ship. Everything was top notch: the crew, the cabin, the food, the service, the ship. From the minute we embarked in Stockholm until the time we disembarked in Copenhagen, things went well. We are fairly experienced cruisers; this was our 14th or 15th cruise (including river cruises). So, we knew what to expect. We don't usually attend the shows; honestly, we don't think they are very good. However, the comedian/magician was terrific! We ran into him at one of the bars a couple of days later and got to chat with him. We don't use the casino. Our only "beef" with the cruise was the shore excursions. Generally, we don't find them to be worth the money and it's such a hassle being "herded" into the Cabaret Lounge to wait for our number to be called. We signed up for the extended shore excursion in St. Petersburg since Azamara provided the required visa. The excursion was okay, but not great, and the palaces and museums we visited were VERY crowded. At the other ports, we did the sightseeing on our own, thanks to a very good Rick Steves book on Baltic Ports. Another shore excursion, a Jewish tour of St. Petersburg, was cancelled. We found out after we boarded that it had been cancelled, but later learned that it was cancelled weeks before the cruise began, when we would have had the time to make other arrangements. Next time we cruise, we will be more serious about arranging private tours in lieu of the ship's excursions. We wish that we would have arrived in Copenhagen a day before we disembarked, so we could have seen the city. Luckily, we had arranged to stay at a hotel for 2 nights after the cruise; otherwise, we would have missed Copenhagen completely (some passengers went directly from the ship to the airport for their flight home). I would have preferred an overnight in Copenhagen instead of Travemunde, which didn't have much going on. We didn't go to Berlin, but were able to find things to see and do in the Warnemunde area. But back to back port calls in these 2 small towns were redundant. We had a veranda cabin on the 8th deck. Only problem is that we were under the pool deck and smoking area, and we heard chairs being moved (a "scraping" sound) during the night. Future passengers should be mindful of cabin location. Food was really good, and Acqualina and Prime C were both excellent. We also liked the new tapas bar in the Living Room. Azamara is very generous with complimentary spirits and there were many opportunities during the day and night for "liquid refreshment." The weather was very variable; future passengers should take note. Most days were pleasant and a light jacket sufficed, but there were a few rainy, miserable chilly days when I wished I had a warmer jacket. We stayed in Stockholm for 2 nights before the cruise, and 2 nights in Copenhagen at the end of the cruise. In both places, we arranged for our own taxis to/from the port terminal without any problem. We picked hotels that had gotten good Trip Advisor reviews. Passengers were very friendly. We had a good mix of Americans, Canadians, British, Aussies, and people from New Zealand. Most were well-traveled. The fitness center is quite good and has a good variety of equipment. Read Less
Sail Date June 2016
This was the Monaco Grand Prix cruise. We were planning to take SilverSea but their cruise was too long. The Quest was billed as a 5 star ship, so we had high, unfulfilled expectations. Not withstanding an alleged recent rehab, the ... Read More
This was the Monaco Grand Prix cruise. We were planning to take SilverSea but their cruise was too long. The Quest was billed as a 5 star ship, so we had high, unfulfilled expectations. Not withstanding an alleged recent rehab, the ship looked old and run down. Our displeasure began with boarding when we were moved from pilar to post around the ship in Nice for health forms at one station, passports at another, and finance and keycard at yet a third. The cabin, a balcony suite, was small with the "flatscreen" tv on the wall opposite the bed making the ability for two people to pass impossible, but the kicker was the phone booth sized bathroom, with the door that did not open fully, the shower so small that you bash elbows when hair washing, and the distance between the toilet and the door that men have to approach it from the side to urinate. Food was good, cabin service was also fine, but the real disappointment was the Shore excursion to the Grand Prix. We were given 1 program per room, despite the $1,200 per person fee, cheap caps commemorating Azamara, not the event, a thin cheap plastic poncho, a nylon string backpack, and a pair of okay binoculars. The "escort" to the venue was at 8:30 only although the Grand Prix began at 2:00, with not consideration that it was pouring. The only "escort" back was immediately after the race, notwithstanding a midnight sailing. No box lunch or any other comfort consideration was provided. We found our way to and from the venue on our own. Other cruise lines and tour companies had reps at all major intersections throughout Monte Carlo, Azamara did not. This was a total failure and disappointment. Similarly, at Livorno, we were told by Azamara staff that the railroad station was a 20 minute walk, it turned out to be nearly 3 kilometers from the dock. Where other cruise lines provided a shuttle to the City and the Station, Azamara did not. Bottom line, they cheaped out. Never Again! Read Less
Sail Date May 2016
I cannot put into words strongly enough what a disgraceful situation we had to endure for eight days, if you want to diet this is the cruise for you the food is terrible, if you want to be treated like a second class citizen and ... Read More
I cannot put into words strongly enough what a disgraceful situation we had to endure for eight days, if you want to diet this is the cruise for you the food is terrible, if you want to be treated like a second class citizen and patronised cruise Azamara. When booking our cruise it was stated that suite quests could use the two speciality restaurants every night if they wish, this is totally untrue we were told quite clear and strongly by the concierge that it was first come first served, this was a special trip for us as it was a big birthday for my partner, we ended up having cold spag. bol in our suite, on the subject of food we did not once have a hot meal or drink it was either cold or tepid, as we were advised by the concierge that 80% of guests return year after year our opinions were of no concern and she could not assist us with our requests the only answer she always had was no. This was a very expensive and disappointing experience. Read Less
Sail Date May 2016
This is about the Azamara Quest 16 night Asian cities and waterways cruise, leaving from Osaka Japan on March 17, 2016 and supposed to be ending in Singapore on April 2, 2016. First: this was a 16 night cruise which I booked one year ... Read More
This is about the Azamara Quest 16 night Asian cities and waterways cruise, leaving from Osaka Japan on March 17, 2016 and supposed to be ending in Singapore on April 2, 2016. First: this was a 16 night cruise which I booked one year ahead of time in order for my husband to secure time off. This is a cruise that leaves in the middle the week, and therefore my husband had to take off three weeks from work, but we were excited about the itinerary including Osaka Japan, Hiroshima Japan, Shanghai China, Hong Kong China, Ho Chi Minh City Vietnam, and Singapore.. We were particularly excited about visiting Ho Chi Minh City – Saigon. The cruise was not inexpensive, however it was part of my bucket list – I didn't think I would be visiting Asia again. Two and 1/2 weeks before the cruise I got an email from my travel agency, telling me that because the cruise line needed to "dry dock" the ship a little longer, that Ho Chi Minh City would be removed from our itinerary, and the cruise would be shortened by three days!! Two weeks in advance? They didn't know this earlier? We were offered some money back and some discounts on future cruises. I do not plan to visit Asia again in my lifetime, and therefore this was a significant loss for me, The obvious disregard for the passengers was palpable. 2. The cruise line told me that I needed a valid passport, which expired no less than six months following the end of my cruise. There was no information about a required visa evident in the documents, and when I filled out my "Sea Pass" forms required for boarding, there was no mention about a visa either- just passport and credit card information. I therefore understandably assumed that all visa requirements would be dealt with by the cruise line as had been on the case on all other cruises I sailed on, which have been many.! Upon arrival in Shanghai, we were repeatedly reminded to bring our passports, photocopies of our passports with barcodes on them and our room key card. A visa was never mentioned. After leaving the ship and going through immigration, we were not permitted to enter Shanghai as we did not have a visa! We had to return to the ship and spend the two days in Shanghai watching limited television in our cabins. Perhaps the need for a visa in Shanghai was written somewhere in the small print, however there was no mention of it in any of the final documents I had to sign and review prior to the cruise. My passport information and credit card information was required in multiple locations. 3. A few other issues. The ship was decidedly in poor repair. I have to say that the crew on board were lovely, however the facilities were not. For example: During the first three nights there was an awful odor in my room interfering with my sleep. On the fourth day I noticed that the odor came from the carpet next to the side of my bed which smelled strongly from vomit. Over the next two days, the carpet was shampooed and dried, and the smell was improved. I was surprised that this was not cleaned prior to my arrival! There were additional problems with the cabin as well however I will not go into these at this time. All in all, this was an expensive cruise which was abruptly shortened without our knowledge even though it was clear that they must have known this earlier than we when we were told. As discussed above, two of the scheduled ports were eliminated. Given the expense and inconvenience that we suffered, I think that the cruise line should have offered more – possibly another way to include Vietnam in the cruise. At the very least, the need for a visa to visit Shanghai on a half day Azamara sponsored tour should have been clearly advised. I have been on multiple cruises from low-end to high-end, and I must say, I do nothing I will travel with Azamara again. Read Less
Sail Date March 2016
Having cruised with Azamara before, without problems, decided upon this cruise over a year before sailing in order to enjoy a little of Japan, a little of China, a little of Vietnam and Singapore at the end. It was to be a 16 day cruise ... Read More
Having cruised with Azamara before, without problems, decided upon this cruise over a year before sailing in order to enjoy a little of Japan, a little of China, a little of Vietnam and Singapore at the end. It was to be a 16 day cruise that was suddenly reduced by the cruise line a few days before departure to 13 days by eliminating Vietnam in order to allow more time for the maintenance/modernization of the ship. For this, the company offered full reimbursement, which on hind site we should have accepted. Instead we opted for their offer of taking the reduced cruise and being reimbursed 3 days from the net cruise fare (excluding the corresponding amounts paid for insurance and fees, which we consider inappropriate). In addition, it offered a fixed amount equal to 20% of the net cruise fare for a future cruise, expiring in one year. What did we experience? (1) Our cabin air system (cooling and heating) did not operate properly during the 13 days, having to ask for technical assistance many times. At first, to warm the cabin, but then to cool it. We really did not get a good night cool sleep until the very last night of the cruise. (2) The internet was the worst we have experienced in our more than 15 years of cruising with several cruise lines on many different ships -- too slow, not enough broadband capacity, intermittent and unreliable. (3) Fresh fruits were very limited or absent in all meal offerings, such as papaya, mango, avocado and many other Asian fruits that should have been easily available from the countries visited. At breakfast, for example, all berries were from cans, never fresh, and nuts were nowhere to be seen. The only fresh fruits were bananas, melons, watermelons, pineapples and kiwis on a few occasions. But no fresh berries, no papaya, no mango, etc. And never avocados, except on a very few occasions attached to salads. The salad selection was, however, acceptable. (4) Entertainment (live and television) was limited, not very good quality and with very limited choices. Live dancing shows were very good, but to enjoy them one had to arrive some 10 to 15 minutes early because the seating arrangement is inappropriate, all seats are at the same level. Television entertainment was very limited, especially classical music which was very repetitive. (5) Not content with the 3 days cut to begin work on the ship on dry dock earlier, a few days before arriving at Singapore the ship was invaded by dozens of technicians to begin installing cables throughout the entire ship, causing havoc and confusion among passengers, interrupting corridors on all decks and worst, interrupting communications and electric services several times. (6) The special Azamazing evening, although transferred from Vietnam to Hong Kong, was treated as a private function by Azamara, not as the public function announced and promoted with equal consideration for all. Some 200 passengers received special discriminatory treatment by providing them the best seats privately, on a reserved basis, while giving the remaining passengers the impression that the event was open to all on an equal basis. One wonders if the next step for Azamara (Royal Caribbean) will be to provide reserved seats for selected passengers on the tour buses, or the nightly entertainment shows, or the dining rooms at breakfast, lunch and dinner, etc. etc. Conclusion - Royal Caribbean has an insurmountable obstacle in front if it wants to use Azamara to compete with the luxury cruise ships of other cruise lines. We do want to praise most of the crew and attendants, who were always very friendly and showed willingness to assist in resolving issues and helping the best they could. Special mention to all members of the Reception Desk, to waiters and bartenders, and to the cabin attendants. Read Less
Sail Date March 2016
READ THIS BEFORE YOU TRUST AZAMARA CRUISE CLUB. Firstly, we went to our travel agents to enquire about a cruise to Asia on Celebrity Cruise Lines as we have cruised with them before. As it turned out they were totally booked for the ... Read More
READ THIS BEFORE YOU TRUST AZAMARA CRUISE CLUB. Firstly, we went to our travel agents to enquire about a cruise to Asia on Celebrity Cruise Lines as we have cruised with them before. As it turned out they were totally booked for the period we were seeking. It was suggested, as an alternative that we look at Azamara Club Cruises. Oh, how I wish we hadn't done so. Honestly, it was the worst travel decision we have ever made. It was absolutely disgusting, to say the least. When we first looked into it we came across a 16 night cruise starting in Osaka and finishing in Singapore on the Quest which was supposedly being offered at half price.($10,998 for a balcony stateroom for my wife and myself) The travel agent was so excited because she said she had never seen Azamara advertised at such a low price. The more we looked at it the more excited we became as it was said to us that we would have the experience of a lifetime. How right she was, it was the most disappointing travel experience we have ever had. Two weeks before departure we were contacted and advised that our cruise would be reduced by 3 nights as Azamara wanted to put the ship into dry dock 3 days earlier then expected for refurbishment. (We were aware that the ship was to be refurbished at our cruises completion) We were also advised that Ho Chi Min City would no longer be part of our itinerary. We were told that we would be reimbursed for the 3 nights with the exemption of our gratuities and port taxes. (I don't know who got to keep the taxes for a port that we did not enter) We decided to except this reduction because we had booked accomodation in Tokyo and Kyoto pre cruise and had pre booked flights etc. so we would have lost too much money if were to cancel. After embarking in Osaka all passengers were gathered for the safety muster which is compulsory for everybody onboard in case of an emergency. Sitting next to me were several men who appeared to be dressed in some kind of uniform. I latter realised this was their work uniform as they began work straight after the muster was complete. As it turned out, Azamara, in their wisdom had decided to occupy the vacant staterooms (created by cancelations due to the reduction of nights) with contractors/tradesmen so that they could begin the refurbishment over the duration of the entire cruise. I can't begin to explain here what a nightmare this cruise was with all of the banging, drilling and obstacles we had to put up with for the entire cruise. (We have plenty of photographic evidence to support what we experienced) One of Azamara's claim to fame is that they can get their ships to ports that other cruise lines can't, due to the small size of the ship. (This is one of their main selling points) Well this wasn't so in Hong Kong. We were docked at the Old Airport Terminal wharf which after a very long walk through the terminal and then about a 40 - 50 minute shuttle bus ride to the Ocean Terminal Wharf, the terminal where we should have docked in the first place. The reason we docked at the Airport Terminal was so that Azamara could continue to carry out refurbishment works. Once again we have photographic evidence witnessing Azamara staff discarding of the soft furnishings from our staterooms (They disappeared about mid cruise and were not replaced) and laundry equipment, etc. being thrown overboard into rubbish skip bins on the wharf. They would not have been able to carry out works of this scope at the Ocean Terminal due to lack of space available. Our stateroom fridge was emptied by staff with 3 days remaining. When we asked why this happened, they told us that they didn't think we wanted to use it. There was one day when we were laying by the pool and contractors were dragging electrical cables along the deck amongst the passengers. On other occasions we couldn't leave our staterooms because the hallways were blocked both ways by contractors with ladders and spools of cables and tools. These are just some of the occurrences that we had to put up with for the duration. Then to top the whole thing off. When we disembarked in Singapore, Azamara informed us that due to the reduction of the cruise, they would as an extra gesture, set up one of their staff at our hotel to organise any shore excursions that we might want to take. Thinking that we would take advantage of this we decided to make a booking for a night safari excursion to the zoo on the following evening. When we arrived back at the hotel, 1 hour before the excursion was to leave, we found a note under our hotel door stating that the excursion had been cancelled due to lack of numbers. It was too late to try to organise another excursion so we just lost another night. Nothing but disappointment after disappointment right to the very end. I nearly forgot to mention the Azamazing Night in Hong Kong. This is supposed to be of a cultural essence pertaining to the country of port. It was set up in a large room in The Airport Terminal, Hong Kong. (Very sterile room with rows of chairs on a flat floor) If you were more than four rows back you couldn't see what was happening. In the end it was more like a group carrying out various party tricks. A party without drinks, as the drinks ran out well before the show was over. Not that we stayed until the end as we and most other guest left before it was over. (Not very cultural at all) Honestly, if you are thinking of taking a cruise. Don't go near Azamara. Read Less
Sail Date March 2016
Out of 35 previous cruises this was the worst .RCCL should be ashamed . The crew of the Ship tried their hardest but couldn't overcome the fact that this ship was not ready to sail as a luxury cruise . it was just out of drydock and ... Read More
Out of 35 previous cruises this was the worst .RCCL should be ashamed . The crew of the Ship tried their hardest but couldn't overcome the fact that this ship was not ready to sail as a luxury cruise . it was just out of drydock and it wasn't finished . our problem started with the booking . we weren't told about the refurbishment till much later . i was given a specific stateroom and told it was ours for both cruises . However,when i got the air they had changed my room without notifying me and said we would have to change rooms ( packing and unpacking ) tried to rectify several times to no avail . no curtesy .Finally a ship officer got it fixed after boarding . No reason for the stress . E-mail one day earlier said boarding would be 2-4 pm - sailing at 5 . over 600 guests waited 3 hours -the ship wasn't ready on board the disaster ! no towels, no toilet paper no rods in closets the laundry not finished - paint still wet with fumes -windows dirty - pent house suites not finished some rooms with water on floors -painting not finished -hot tubs not working-etc. too many unhappy passengers and the tone of the ship was not joyous- too many guests saying " NEVER AGAIN " complaints everywhere . much more but enough . RCCL , no wonder luxury guests are no longer satisfied . You made a special experience a bad memory and made this cruise a reason to not return for Azamzra Read Less
Sail Date September 2015
Before we left port my husband checked the toilet. Not working. He told the attendant. We left port with over half the toilets on the ship inoperative. First they said there were a few, then the whole port side, then the port side and some ... Read More
Before we left port my husband checked the toilet. Not working. He told the attendant. We left port with over half the toilets on the ship inoperative. First they said there were a few, then the whole port side, then the port side and some starboard. They had one toilet in an unoccupied room that everyone on our floor had to use. There were lines, often the prior person inadvertently locked the door on the way out. They were supposed to post an attendant but did not. The toilets were out for 3 days, and then ours worked intermittently and we were instructed not to use much paper. Later when we complained and tried to get a refund from Azamara they told us the toilets were out for only one day, which was a lie, and that we were the only ones that complained, which was also a lie. Next, traveling through the Gulf of Mexico the waves were up to 25 foot. So they left port with inoperative toilets into bad weather and they knew it. Everyone was sick. The boat is small and old, and basically a bathtub. Every wave was felt. And, it could only travel about 17 knots, which is about 20 miles an hour. So we went through 10-25 foot waves through the Gulf at 20 mph with no toilet in our room. The pool, such as it was (another bathtub) was drained due to it being so rough the water was splashing everywhere and making the deck slippery. The food was fair. There were certain drinks that were included, although at first they only had Budweiser beer. We had to wait two days for Becks's beer. They were out. Those were the only two beer choices. By the time we got to Aruba I was really seasick. The captain had been announcing overhead that injections were available in the clinic for a fee. We were walking out to our shore excursions and walking by the clinic when I told my husband let me stop in and see about the seasickness. I am a PHYSICIAN myself. I went in and introduced myself and said I had been ill, and because I said I had some diarrhea the nurse said I couldn't leave. I had to see the doctor. The doctor came out and said you may be the first case of norovirus, I have to quarantine you to your room. I said I am seasick, I've had my gallbladder out and this is normal for me under stress and this rich food. The CDC is very clear on this. He never examined me. He never took a history. He said if we got off the boat in Aruba they would not let us back on. I said what are my options here. He said you can disembark. We went back to our room where we were supposed to stay with intermittently working toilets and diarrhea and oh yea don't use too much paper. Vomiting is also a sign of norovirus and they did not quarantine people for vomiting, they sold them injections. The whole thing was unbelievable. My husband is a retired Delta captain and I am a physician. An aircraft will not leave the ground with inoperative toilets, and that's only for a few hours, not for a 12 day journey. We went back to our room and considered our choices. We had no idea what was next from these unbelievably incompetent people. We packed up and got off the boat and went straight to the airport. I did not have norovirus. I was seasick. We called Azamara and got absolutely no where with them. They said we were the only ones who complained, even though when my husband went down to the client services desk to get our passports there was a woman at the desk screaming at them that she was sick of her toilet not working and demanded another room. They offered us no refund. Read Less
Sail Date March 2015
This cruise was billed The Ultimate Monaco Grand Prix Cruise. It is nothing of the sort. As first time cruisers we have nothing to compare the boat with so we assume everything on board was how it should be regarding service, entertainment ... Read More
This cruise was billed The Ultimate Monaco Grand Prix Cruise. It is nothing of the sort. As first time cruisers we have nothing to compare the boat with so we assume everything on board was how it should be regarding service, entertainment and food etc. but we were interested in attending the Monaco grand prix and the organisation around this was shambolic. It had obviously been organised by someone, or someones, who had no experience or knowledge of Grand Prix events. We are lucky to have been to a number of Grand Prix around the world but others on the cruise were going for the first time, many as a lifelong ambition for a special occasion and for a number of these the event was a disappointment. Anyone with the most cursory knowledge of F1 motor racing knows that the qualifying event prior to the race is of great interest to anyone attending the race. Although not expecting to attend the track for qualifying it was clear that no arrangements had been made to screen the event on a big screen TV in any of the public rooms on the boat. After representations from passengers a screening was provided in the Casino bar which proved totally inadequate for the number of people wanting to watch. It was also in German because the boat was not equipped to receive any of the live feeds from English speaking broadcasts. For a cruise marketed as an “Ultimate Grand Prix” event this was pathetic. The other arrangements for the Grand Prix were also shambolic. Whether passengers were able to take food and drink off the boat to the Grand Prix depended on who you asked. We made arrangements but other passengers were told that it was not possible, with one staff member giving the frankly ludicrous advice that it was “illegal”. Those attending the event through the on-board excursion were also subject to problems caused by the sheer inexperience and ignorance of the organisers. We were happy to go to the event independently but those relying on being escorted by the organisers were initially faced with a departure time that would have delivered them to the start of the race but missed all the supporting racing and events that are the build up to the race itself. Again this was only changed following representations from passengers. So this was in no way a “Grand Prix” cruise, merely a marketing ploy designed to add passengers to the itinery that included a day moored off Monte Carlo. If you want a Mediterranean cruise it’s probably fine. If you want a Grand Prix experience these people are bungling amateurs and you will be better off organising it yourself.   Read Less
Sail Date May 2014
Azamara Coastal California Voyage February 10-18 We were 2 couples from California who didnt wish to fly this time to get on a ship. We normally sail on Crystal and this time we tried Azamara. It was the worst experience ever ! The girls ... Read More
Azamara Coastal California Voyage February 10-18 We were 2 couples from California who didnt wish to fly this time to get on a ship. We normally sail on Crystal and this time we tried Azamara. It was the worst experience ever ! The girls in Guest Relations were nasty , rude and useless. They seemed to be bothered every time you asked them a question. The staff in the main dining room (Discoveries) were all wonderful. The managers were all wonderful as well. Unfortunately the food got progressively worse as the cruise went on. The NY strip was thin and very bad quality meat. The chilean sea bass tasted like it had been frozen for a year ! We had stroganoff one evening served with rice ! C'mon, who serves stroganoff with rice ? There was never a lobster night either. Decks were shabby looking and public bathrooms smelled and some didnt even have toilet seats ! On Valentines evening there was a dessert buffet with lots of sweet confections and an unappealing lackluster ice sculpture ! The entire spread was broken down and removed after 1 hour while people were still dancing ! I asked where all the desserts were and one staff member said that they were told to remove everything !!! At the buffet during breakfast my husband and I opted for pancakes one morning. We asked for maple syrup. We were brought some artificial version of maple syrup. It was definitely not real maple syrup. It is clearly evident that Azamara is trying to come off as being a luxury cruise line, when in fact they are anything but that. Not to have real maple syrup on a cruise ship ! Thats really tacky and inexcusable. Both the cream cheese and butter were not on ice and were not cold enough. (breeding ground for food borne illnesses). We noticed one of the staff members at the buffet picking his nose and then serving guests ! The entertainers were 2nd rate , including Max DiFaz a horrible pianist, and a guitarist named Simon Belair who was truly awful as well. The sound system by the pool was horrible with loud feedback all the time. This was like the amateur hour. It is quite obvious that Azamara doesnt really make preparations and and only cares about selling things to guests on board. There is constantly someone trying to sell you something on board to the point of ad nauseum. This cruise line is for inexperienced cruisers that think they are going on a luxury cruise. I will never ever listen to my travel agent again ! The only good thing about this cruise was Russ Thomas Grieve, the cruise director who is not only extremely talented but interacts with guests and seems to really care about making the passengers happy. I would never go on another Azamara cruise again nor would I recommend this company to my worst enemy ! Read Less
Sail Date February 2014
We are seasoned travellers on Azamara and previously had wonderful experiences, however this cruise was the worst so much so that we have cancelled our next cruise with Azamara. The ship has gone down market since introducing all inclusive ... Read More
We are seasoned travellers on Azamara and previously had wonderful experiences, however this cruise was the worst so much so that we have cancelled our next cruise with Azamara. The ship has gone down market since introducing all inclusive policy. The staff couldn't care less as they know they have their tips. Our steward was hopeless and argued constantly with me. The bedding was appauling, it smelt and the pillows were disgusting and it took 6 days to change them!! The wines were the cheapest and no alternative was available so if you don't like Riesling, then 3 nights of the cruise you will have nothing to drink unless as suggested by the somelier you can buy another wine at your own expense on top of the wines you have already paid for. The food in Aqualina was misrepresented on the menu as the whole Lobster was not a Lobster at all but a small funny looking lobster tail. The Dover Sole was not Dover Sole. When we complained the waiters argued with us saying it was. We are from England and after talking to several people on board an american complained and was informed that it was an error and should have been changed on the menu, however this was not done. Our cabin constantly smelt of sewage, Our shower was broken for the first 5 days and in the end the head of housekeeping appeared and changed the controls, however in the meantime I had to go and shower in the spa. The spa did not have any shower caps and this went on for six days until they suddenly found some, so i got soaked every day. I did take the trouble to write to Larry Pimental who passed the buck to some idiot in Guest relations who instead of acknowledging there was a problem just said he had never encountered this before. Not helpful and I think rude. Anycase do not book this if you are looking for 4 or 5 star treatment. If this had been a hotel we would have walked out on the first day Read Less
Sail Date January 2014
694 people signed up for a cruise advertised as New Year's Eve in St. Barts!!!!!!! On every photo it said south beach to st. Barts New Year's Eve!!!! Why didn't they deliver what was promised???? Why don't the ... Read More
694 people signed up for a cruise advertised as New Year's Eve in St. Barts!!!!!!! On every photo it said south beach to st. Barts New Year's Eve!!!! Why didn't they deliver what was promised???? Why don't the passengers have any recourse????? All of us could have taken any cruise line!!!! We signed up because we were going to st barts. The captain knew that the harbor was going to be busy. He knew in advance that we were going to tender! Why weren't the proper provisions made???? My entire 8 day cruise was ruined as was everyone else's!!!! That is all anyone spoke about!!! People came from all over the world to go on this cruise!!! The food was awful, the service wasn't great, they had the casino closed for 3 nights! Who heard of a casino closed on New Year's Eve???? it was beyond boring!!! instead of being in st barts where the casino would of opened at 6pm we were docked in st Maarten where we were the previous day until 12 midnight!!!! We were there for the aza amazing evening!!! We were promised a 16 piece calypso band! I didn't know that we would be seeing 5 year old s playing the drums and women wearing inappropriate costumes dancing around!!!! We tendered in Nevis and virgin gorda where the water was rougher. Two men took your hand and put you in the tenders, no big deal!!! Supposedly in st barts, one or two tenders went out. The president of azamara was on our ship and you know that his wife was on one of those tenders!!!!! We had to wait for 5 hours while the people who had excursions came back!!! They let them go, because they made money on that , but the other people who wanted to explore on their own, were tole that the water was too choppy and couldn't get off!!!! How did the other 154 yachts get their passengers off and into st barts??????? The only nice thing about the cruise was the room was crisp and clean!!!!! Read Less
Sail Date December 2013
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