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4 Helpful Votes
Sail Date: December 2018
Sydney Harbor for NY Eve reason for trip. Supposed to see fireworks from ship, docked at White Bay - poor dockage - back view of bridge, lack of transportation to/from. Bought an overpriced NY Eve party at the zoo. It was awful, to ... Read More
Sydney Harbor for NY Eve reason for trip. Supposed to see fireworks from ship, docked at White Bay - poor dockage - back view of bridge, lack of transportation to/from. Bought an overpriced NY Eve party at the zoo. It was awful, to their credit, I received a full refund - that can't cancel out an event of a lifetime. Shore excursions cancelled, private transfer booked (shore excursions person to meet me on shore - he didn't, then tried to blow it off as a 'miscommunication'. I called him out - then he said he had something else to do). I was told I received emails (at least 3) I didn't. ..including the final statement - they proudly state they are 'eco friendly' - I would get an email statement (should I pay $30/hour to check my email on the ship...really...shame on them). Thank goodness I asked for the paper statement so I could see my $1000 credit for the NY Eve mess. Crew and passengers embark/disembark at same location on the ship - it makes a mess...long lines to get on/off ship. Buffet was self serve - passengers and crew were coughing and sick...not surprising. Soon people were reaching for the food with their hands, staff didn't care. Staff uses passenger elevators/stairs and are constantly moving tables and chairs thru the public areas. If you are in their way they just push you.It was really bad . won't be back Read Less
3 Helpful Votes
Sail Date: December 2018
Supposed to have a pull out couch instead got a recliner chair. Service is terrible. Staff had horrible attitudes. They charge double for the shore expeditions then if you just walk off the ship. Food is terrible. The meats are super dry. ... Read More
Supposed to have a pull out couch instead got a recliner chair. Service is terrible. Staff had horrible attitudes. They charge double for the shore expeditions then if you just walk off the ship. Food is terrible. The meats are super dry. Some if hardly considered food. Missed a port because of “high seas” their solution is waste another day on the boat. The boat itself is as boring as it gets. No real casino. They have a few games but they are all computer and no dealers. You have to pay $12 for any movies even old ones. The spa services are a total waste. We got massages and they were over 200 bucks. We would have paid them 100 to not touch us. All they do is pour oil over you then sit there and talk and try and sell you spa products. Complete waste of time. Currently am writing to our insurance to seek refund and would not recommend this cruise line to anyone. Read Less
10 Helpful Votes
Sail Date: November 2018
We chose Azamara, primarily because we wanted to go to Peru in the month of November. We had primarily cruised with Oceania before, and since this ship is from the same previous Renaissance line, we had familiarity with the ship. Sadly, ... Read More
We chose Azamara, primarily because we wanted to go to Peru in the month of November. We had primarily cruised with Oceania before, and since this ship is from the same previous Renaissance line, we had familiarity with the ship. Sadly, that’s where the similarity ended. Before I begin with the reasons we won’t consider Azamara again, let me note that our room attendant Dyna was fabulous, Anika, fitness coordinator is loved, and all personnel in the spa were top notch. Our cruise director, Amanda ... wow, what a voice! White Night was a smashing success. Everyone, with whom I talked, was dazzled by this event; the outstanding food, the music and dancing, the ambiance. Now then, here are the REASONS WE WON’T RETURN to Azamara: 1. Food poisoning (contracted on board, not off ship) 2. Bland, overall disappointing food including swordfish about 1/4 inch thick ... too tough to chew, with a disagreeable sauce used for color; completely tasteless Thanksgiving meal; and desserts which were largely inedible on the buffet. (Sidebar, on Oceania Cruises, I never met a dessert I didn’t like. On Azamara, I rarely found a dessert worth taking more than one bite). We skipped several meals, after a few days on the ship, thinking why bother? 3. Lack of quality wine choices. I rarely drink alcohol, but my fiancé enjoys a good glass of wine. With our “premium” liquor package, he had the choice of only four wines at each meal, which he dubbed “$10 per bottle wines.” Once we realized this, on the very first day of the cruise, he asked to upgrade to “ultimate” package, agreeing to pay the difference. The answer was “no”. Too late. BTW, if there are any sommeliers on ship, they must by in the specialty restaurants, only. Big disappointment from Oceania, where Mark could have a conversation with sommelier, even at the buffet! 4. No clocks in rooms. Requested one at desk, answer was “no.” 5. There is no game/cards room. Where the game room was, on the other Renaissance ships, Azamara Pursuit has turned that room into a suite. Cards/games are among the other activities at 10th floor “Living Room.” This might be okay, but there weren’t enough tables, bridge lessons-lady loud voice interferes with those of us trying to play other board games, and in the evenings, when the live entertainment was in this room, we couldn’t talk, let alone think. Azamara squeezed two extra paying cabins onto their refit of this ship, to the detriment of the rest of us. 6. What was dubbed AzAmazing evening, was totally awful (this is a quote of another shipmate). The female performer was downright rude to her backup band. The round trip bus ride was over two hours. From where we were seated, seeing the stage was a struggle. 7. I’m not a fitness buff. We take the stairs, not the elevators, but when it comes to using the equipment, I don’t. However, the buzz about the ship was that everything in the fitness room was old/needed repair. 8. Frozen yogurt machines (both) were out of service nearly the entire trip. When shipmates tried to get ice cream from the buffet, after 2:30, the answer was “sorry, no, we’re closed.” 9. General lack of communication. We were on the ship several days, before we discovered they actually did have an afternoon tea. 10. Where is the string quartet, or similar entertainment? Read Less
12 Helpful Votes
Sail Date: October 2018
On the first day of the cruise (October 28), my mother was giving my son a shower and he had found a piece of broken glass on the shower floor, picked it up and gave it to her. My son is 15 months old - if he stepped on the glass or ate ... Read More
On the first day of the cruise (October 28), my mother was giving my son a shower and he had found a piece of broken glass on the shower floor, picked it up and gave it to her. My son is 15 months old - if he stepped on the glass or ate it, my son could have been seriously injured. They moved my mother and son to a different room where the shower did not work and they had life boats in front of the window. On the second day of the cruise (October 29), we were returning from Rome and we were unable to get on the boat because the ropes had snapped due to the weather. I have never heard of something so unsafe happening before. What if someone was boarding when the ropes snapped? How did the cruise not comprehend how much weight the ropes could hold against the current? Anyways, we waited in the terminal for 45 minutes and we were waiting 10 minutes outside until one of the crew members noticed we had a baby and shuttled us to the front of the line. My son had gotten a cold as a result of waiting outside due to the cold and wind. The same evening (October 29), we had all went to dinner and I had requested for a waiter to bring my son a simple order of pasta and meat sauce. When it arrived the food was lukewarm. I did not think anything of it because my son was crying so I gave him some of the pasta. I also had some and so did my husband. That night and for the next two days we were sick. The only person who was not sick was my mother and she did not have any of the pasta. The next day (October 30th) my husband and I were in bed the entire day while my mother looked after my son due to our food poisoning. Around 3:30 I decided to go to the patio to try and have something light. It was quite cold so I went to get a blanket. The staff were taking blankets from the dirty container refolding it and giving it to other patrons to use on deck and also handed me one. I explained my situation to the ship manager, requesting my son and mother be moved to a room closer to my husband and myself so it would be easier for me to go back and forth between rooms because I am sick. He could not accommodate me on that request. Complete lack of empathy. Instead he asked if I had travel insurance for this trip if I did want to leave. Complete lack of responsibility and respect because the issues affecting my trip are directly due to this ship's disorganization and sanitary standards. I was given the understanding and impression that he really doesn't care. One guest overheard my conversation with the manager and later came up to me and said it was very disrespectful with how the manager dealt with the situation. The next day we went to the spa- my mother has diabetes. After she finished her massage she asked the therapist if she could have 5 mins to lie down because she felt dizzy. I am an RN from Canada, immediately I would think hypoglycaemia and get a juice or sugary beverage for the patient. Instead the 'therapist' said 'no please hurry up and get up, I have other patients.' And left. That day the boat was rocking severely and she had to hold the walls to support herself. I am normally easy going person but this is so extreme there is no choice left but to complain. We take a cruise once a year and I understand things happen and based on the expectations I was given by the Azamara, this ship does not deserve the title of luxury cruise line. Nor do I see how it stands out in any way from the food to my experiences on board. This is also a cruise suited for a more senior crowd - no casino, nightclub, or late night entertainment - ship is completely dead around midnight. Spend that little extra and take Regent Seven Cruises, much better experience and ship. Read Less
2 Helpful Votes
Sail Date: September 2018
Chose this cruise for the dates, the itinerary and for the nice reviews our friend gave. However, I found the cruise to be lacking in several key areas. First, the ship was old and dated and desperately in need of refurbishment. Second, ... Read More
Chose this cruise for the dates, the itinerary and for the nice reviews our friend gave. However, I found the cruise to be lacking in several key areas. First, the ship was old and dated and desperately in need of refurbishment. Second, the food was beyond awful. Other than breakfast, totally inedible, There was to nights that my wife could only eat soup and breadsticks. The specialty restaurants were fine, but they charged EXTRA (not so on Seabourne) and we literally had to beg to get in, as they would NOT allow reservations pre-boarding, and once we boarded, they claimed all booked up. Talk about a Catch-22. Third, the cabin was disgusting. there was an old and moldy shower curtain that, because the shower was so small, was constantly touchy our bodies. (photos on request). Talk about a dirty feeling! For the SAME price of a Seabourne cruise, this vacation was sorely lacking. Avoid this cruise line and spend your money elsewhere. Read Less
4 Helpful Votes
Sail Date: August 2018
I chose this cruise since I have sailed with the cruise line since 2007. Every cruise has been sensational! Having sailed on the Adonia I was looking forward to see the changes that Azamara had made. I was so excited to sail on ... Read More
I chose this cruise since I have sailed with the cruise line since 2007. Every cruise has been sensational! Having sailed on the Adonia I was looking forward to see the changes that Azamara had made. I was so excited to sail on the Pursuit and the wonderful itinerary including Iceland. It was wonderful to see so many of the crew that had been brought over from the other ships. That is where it all ended....I spent a small fortune (more than I have ever spent on Azamara) for the most underwhelming cruise that I have ever been on. The ships excursions were ridiculously overpriced. Larry Pimentel explained that they were so expensive because they decided to use vans instead of busses so the guests could have a better experience . Well...I took a private van tour in Reykjavik with other AZ guests that was under a $100 per person. It covered all the same stops as the AZ tour. The entertainment was underwhelming. The assistant cruise director was the highlight of the Az Entertainment staff. The singers and dancers needed a lot of work. The outside entertainment was very good (especially Mandy who never disappoints). How so much goes on in the Den was a bit overwhelming. With the piano in the middle of the room it was amazing how anyone sitting at the bar could have a conversation or the offices moved up there could hear themselves think. Too much going on in one place at one time. The food and service in the dining room was adequate (nothing spectacular) The food in Windows for breakfast and lunch was the most boring that I have ever had. It never seemed to change. I never thought I would write such a review for Azamara. I was always your biggest cheerleader. Read Less
5 Helpful Votes
Sail Date: May 2018
We prior had cruises with the Quest, and had a desire to see a Grand Prix. But, Azamara is engaging in gouging their guests. The price of the Grand Prix excursion was $299.00 pp for two days admission. We had to walk to the event ... Read More
We prior had cruises with the Quest, and had a desire to see a Grand Prix. But, Azamara is engaging in gouging their guests. The price of the Grand Prix excursion was $299.00 pp for two days admission. We had to walk to the event ourselves, and Azamara issued us tickets which showed a price of 66 euros ($66.00) This is ticket scalping. We complained onboard, and a month later(after research) customer relations said that they would refund $100 pp. I wanted $200.00 pp back because we could have bought the tickets that day for the 66 euros. Good hospitality relations would have informed us of the true price and availability during the cruise. Before the cruise we wanted to stay one night in Rome, and Azamara wanted $600.00 pp for a one night hotel stay and transfers from the airport and Civitavecchia, the embarkation port. We found our own accommodation. The ebrochure showed Taomina as a port, but Azamara changed it to Giardina Naxos, and blithely told us that we could get a taxi to Taormina for $30.00 The first time I was on the Quest in 2012, we were tendered then shuttled to Taormina. Azamazing night, the Tenor in Amalfi and the pianist were excellent entertainment. The rest of the nightly entertainment were mediocre singers doing the same thing each night. We ate in the Windows Cafe for breakfast and lunch which were excellent. Dinners were good in the dining room, and Italian Nite, the BBQ buffet and White nights were excellent. I would say that the food and service was still excellent as before,, but we cancelled our next cruise due to the gouging. Read Less
4 Helpful Votes
Sail Date: January 2018
Not 5 star at all. Basically a Manor House on water. Lovely decor but that's about if! Food not upto 5 star quality, drinks are ok but not a very good choice, bar service slow and waiter service hit and miss. Cabins are clean and ... Read More
Not 5 star at all. Basically a Manor House on water. Lovely decor but that's about if! Food not upto 5 star quality, drinks are ok but not a very good choice, bar service slow and waiter service hit and miss. Cabins are clean and newly decorated, balconies scruffy though. And now entertainment, awful! No atmosphere at all! Stupid 'Kiss the Fish' 10 min embarrassment for all by pool for crossing the equator (done a day late too), the cabaret room, went in a few times but acts on we're very poor, some young lad telling everyone has life story inbetween tinkling the ivorys, female violinist, female singer, some poor fellows trying to put on only what one can call a Butlind showcase night, a film one night 'Grease'! Man on guitar and a pianist played for about half hour every is and then in lounge bar. There was Fusvo each night until 2pm but just a voiceless man playing same records over and over again every night, people did venture into it as come 10/11pm everything else was closed. Daytime activities were talks, bingo, board & card games. White night party was best night but that was only because it was by the pool and the only thing laid on for everyone to join in with. I did ask why there was no background music anywhere and the captain said the clientele on this cruise didn't want it, but after that within half hour back ground music (quiet, sift, popular musuc) was played and everyone enjoyed it and remarked how it lifted the atmosphere especially around the pool area but within half an hour it was turned off again, never to be heard again. Never saw the entertainment manager at all except on White party night, oh tell a lie, I did, once in the lift then another occasion in the Buffett, he must have been at the GLBT meetings running every day. Something lacking, an atmosphere I believe on this cruise. The ports of call were rubbish too! Docking st what seemed industrial ports, bus trip to shopping malls unless you paid over $100 each to do a sight seeing tour from the cruise. Read Less
5 Helpful Votes
Sail Date: September 2017
Previously sailed on Azamara, in spite of last year's 'refurbishment' (all very surface) the ship is dated, cabins small, shower tiny, wait staff brusque, food just okay, not a luxury or sub-luxury experience. This ship is ... Read More
Previously sailed on Azamara, in spite of last year's 'refurbishment' (all very surface) the ship is dated, cabins small, shower tiny, wait staff brusque, food just okay, not a luxury or sub-luxury experience. This ship is truly not worth the cost, Viking Ocean and Oceana are light years better in every way. Celebrity and Royal Caribbean are better for much less money. Cruise Director was awful, insulted an entire audience in Bilbao, Spain by stating that their language is Catalan, he is ignorant and was barely coherent that night, can't describe what a jerk he made of himself and what a terrible representative he was of Azamara. On-board entertainment was from hunger. Itinerary had to change due to sea conditions, stuck in Bayonne, France for three days, Azamara did nothing to smooth this over, in essence set up shuttle from the industrial berth where the ship was anchored to center of town and gave us train schedules to get to the ports we could not access by sea (Biarritz and St. Jean du Lux). Azamara handled this situation with less class than one would expect from Carnival. Food was mediocre, paying for specialty restaurants on this price level is a crime. Included wines for the most part were undrinkable. I don't like writing negative reviews but anything positive would not be truthful. Don't waste your money on Azamra. Read Less
11 Helpful Votes
Sail Date: May 2017
Rip Off - Imagine this is a luxury cruise which charges $29.95/day for Internet Additionally, they charge $30 for the Specialty Restaurant PER PERSON We have been on several luxury and non Luxury cruises and none charged for the ... Read More
Rip Off - Imagine this is a luxury cruise which charges $29.95/day for Internet Additionally, they charge $30 for the Specialty Restaurant PER PERSON We have been on several luxury and non Luxury cruises and none charged for the specialty restaurants. We would definitely not recommend Azamara Cruise Lines to anyone. The only reason we chose Azamara Cruise Lines is because of the good itinerary which in reality has nothing to do with the cruise ship. They also charge for premium drinks. The term Luxury surely does not apply to these cruise ship or cruise Line. We hope this review helps others considering using Azamara Cruise Lines. The ship was nice and the wait staff were nice but the accomodations were poor. The view from our veranda was obstructed. We would never recommend this Cruise Line to anyone, so please consider our experience when planning your next cruise. There are plenty of other cruise lines which are far better values. Read Less
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