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1 Helpful Vote
Sail Date: December 2017
We were supposed to go to St. Bart’s but shortly before departure we were notified they weren’t going there. Big disappointment! Another weak point of cruise was stop at Coco Cay. Ugly island, under construction. Way for cruise ... Read More
We were supposed to go to St. Bart’s but shortly before departure we were notified they weren’t going there. Big disappointment! Another weak point of cruise was stop at Coco Cay. Ugly island, under construction. Way for cruise line to save money. Total waste. Should be skipped. Another weak point was stop at Terre de Haut, Guadeloupe when we thought we were going to main island of Guadeloupe. Minimal reason to be there. Only slightly better than Coco Cay. Service on the Quest was uniformly great. Crew members were terrific. Captain and crew were very friendly and open to talking with everyone. They seem to really enjoy their jobs. Overall, the Entertainment was very good. New Years Eve party was really special. Great bridge instructors but should have been publicized more. Food was very good and plenty of nutritious options were available. Disembarkment announcements in Miami should have been more frequent. Read Less
1 Helpful Vote
Sail Date: December 2017
This was a fairly last minute decision to get away for Christmas/New Years, since we would have no family around this year. One major reason for choosing Azamara was based on our past 9 experiences with them - the exceedingly friendly ... Read More
This was a fairly last minute decision to get away for Christmas/New Years, since we would have no family around this year. One major reason for choosing Azamara was based on our past 9 experiences with them - the exceedingly friendly crew, officers and staff who make it like a home away from home! Everything was as wonderful as we remembered and the festivities onboard exceeded our expectations. The decorations were incredible, the special buffets and brunches spectacular, and the holiday parties great fun! For the most part, we felt the food was even better than on past cruises - couldn't help but wonder if that was because L.P. President/CEO was onboard :) Entertainment also seemed to be up a notch. This was our first post- "reimagined" Azamara cruise and we liked most of the changes that had been made. But, although that happened awhile ago by now, there are still lots of references to the "old" (previous) names of public areas (eg. Looking Glass) and to Pursuits (instead of Insider). It is perhaps my biggest gripe: the lack of attention to details in the written materials. One personal "negative" for me was that I found out the day before departure that I would have to abstain from alcohol for the duration of the cruise. While the wine, etc. flowed generously, it was somewhat challenging to feel I was getting the same "included" value. It would have been nice to have had the choice to spend the equivalent on something else. The fact that 3 of the ports on the itinerary, which we really wanted to go to, were replaced by "lesser" ones was very disappointing, but (mostly) understandable, given the circumstances. Read Less
Sail Date: December 2017
We booked this about 2 years in advance. Love the small ships and the caring service. I did miss the parade of flags by the crew which was demonstrated the year before and I thought very special. This must be a Captain Jose thing. ... Read More
We booked this about 2 years in advance. Love the small ships and the caring service. I did miss the parade of flags by the crew which was demonstrated the year before and I thought very special. This must be a Captain Jose thing. Captain Carl was great imparting information about weather and navigation issues. The holiday decorations were festive without taking over the ship. Loved the addition of the on board artist. We were in a club continent suite and really enjoyed the complimentary dinners in the specialty restaurants. We alternated between specialty and main dining. Food was excellent. Special occasions, Christmas and New Year's were excellent. No waiting in lines on this ship. The other passengers are well-traveled and many stay on the ship. The Azamazing Evening in Barbados was professional, energetic, great fun and exceeded expectations. We are looking forward to our next cruise on an Azamara ship. Read Less
BBMacLaird, CBO - Azamara Club Cruises has responded
Thank you for the review catgirl398! We look forward to welcoming you aboard again soon!
3 Helpful Votes
Sail Date: December 2017
This was our 4th Azamara cruise, first time on Quest. Journey and Quest are identical in looks but overall, we would say we slightly prefer Journey, mostly for the food. Not sure if the chefs move around from ship to ship, but we seemed to ... Read More
This was our 4th Azamara cruise, first time on Quest. Journey and Quest are identical in looks but overall, we would say we slightly prefer Journey, mostly for the food. Not sure if the chefs move around from ship to ship, but we seemed to have enjoyed our food immensely on Journey, particularly in the specialty restaurants, and would only rate the same restaurants average to good on Quest. Also, the staff on Journey seems to be a bit more organized. Many servers got our drink orders wrong with the exception of our dear friend, Mariano Costa, the best bartender at sea! He is a gem. Also, the cruise director and hotel director on Journey seem to be much more visible than the ones on Quest. Anyway, the ship was spotlessly clean, embarkation and debarkation were a breeze. Our ship was only 2/3 full so there was a ton of space and no waits for anything. The entertainment was pretty good, particularly, Teodor, the guitarist and the show staff who did a bang up job on all the nights. There were a lot more kids on this cruise which surprised us but it was nice to see them enjoying themselves. Just not sure why parents would choose this ship for little ones. Oh well, to each his own! We upgraded to a suite and enjoyed the extra amenities. Our butler, Xavier and our stewards Erwin and Mark were wonderful. It was great to have extra space, free internet, the 4 bottles of booze, afternoon tea and evening snacks and our laundry/ironing taken care of. They were very helpful and friendly, especially Erwin. The big issue we had was with LCV. We originally had $200 OBC and when we got on the ship, we had a letter stating we had $300 OBC. I assumed it was because we upgraded to the suite (at a cost of $398) so I decided to upgrade our over the water cabana on Labadee and to book a spa appointment to spend the OBCs. On the last day of the cruise, I noticed that we had a message on our phone. It was from the assistant purser telling us that they made an error and we only had $200 OBC. I sent my husband down to the front desk to discuss this but they refused to credit us, so I ended spending more than my allotted OBC. Mind you, they did leave a phone message, but the message light on the phone is tiny and they slipped all other notices under our door, so why not this one telling us about the error? I don't look at the phone that carefully on vacation! Anyway, I think they should have eaten the $100. There were a bunch of travel agents on the ship and when we told them about this, they all agreed that the LCV didn't do the right thing. It's little things like this that cause passengers to cease being loyal. The ports were OK. Tortola got swapped out for St. Kitts, due to the hurricanes. We had been to St. Kitts twice already but we spent the day at the Palms Court Gardens which was nice. St. Bart's was OK. Still a lot of stores closed in Gustavia. Shell Beach at sunset was nice. Labadee was great. We were the only ship in port so it was really uncrowded. We booked an over the water cabana at Barefoot Beach which was lovely. We had a cabana attendant who brought us lots of drinks. The ship sent us off with a lovely picnic basket loaded with food (probably could have fed 6 people and we were only 2!). The water was delightful. Everyone on the ship wished we could have stayed longer in Labadee! Overall, we had a great time. As usual, we met a lot of really nice people and relaxed. I'd like to try a Christmas/New Year's cruise next. We got a little taste of it with caroling, a Hanukkah celebration and saw the large gingerbread house that the chef made. Definitely got us in the holiday spirit! Read Less
1 Helpful Vote
Sail Date: December 2017
Terrific food, space, absence of crowding and lines, perfect maintenance, lovely spaces, and, most of all, Azamara's outstanding service were high points for me on Azamara Quest. Staffers' kindness and empathy on Azamara Quest were ... Read More
Terrific food, space, absence of crowding and lines, perfect maintenance, lovely spaces, and, most of all, Azamara's outstanding service were high points for me on Azamara Quest. Staffers' kindness and empathy on Azamara Quest were memorable, and are what may bring me back. I chose Azamara for its reputation for terrific food, and I wasn't disappointed in the free dining. Caesar salad with anchovies on top (or not -- you have to request anchovies), escargot, English bacon...were offered every day, and I had lots of lovely dishes, such as duck confit. The really outstanding thing, that will bring me back, perhaps, for another happy, cosseted experience was the outstanding service. Azamara had almost 100% kind, simpatico, helpful staffers monitoring everyone to see how they could help. I went on my own but never felt lonely or alone. Azamara people just can't be beat--training? recruitment? high pay? I don't know how they do it, but it was even better than Princess and substantially better than NCL Sky. All three had terrific, helpful, thoughtful staffers, but Azamara's staffers were almost ALL outstanding. Downside was the drinks. My cheapo inclusive NCL Sky trip had better drinks. I think the Azamara free wine choices were just two reds and two whites each night, and as a student in many, many wine classes, I found almost all the red wines thin and acidic--not very well chosen. And I think the mixed drinks were far too sweet. But the food was great and the service was even better. I also didn't like having to vacate my cabin by 8 am. Cruel! I liked that having tips and drinks included in the price knocked $20-$65/day off the cost, making Azamara the best value among the deluxe lines--other high-end inclusives cost more. The Quest had many beautiful spaces for sea- and port-gazing that weren't at all crowded and that offered snacks and drinks. And there was plenty or time in the well-chosen ports. Read Less
1 Helpful Vote
Sail Date: December 2017
I have cruised on much larger ships and one comparable luxury small ship and Azamara does a fine job, stem to stern. Their focus is on the guest always, doing their best to keep people happy and feel valued. At the end of our Azmazing ... Read More
I have cruised on much larger ships and one comparable luxury small ship and Azamara does a fine job, stem to stern. Their focus is on the guest always, doing their best to keep people happy and feel valued. At the end of our Azmazing evening in Bangkok, we returned to the ship by bus to a 7 piece band, heralding our return along with cold towels and beverages. Eric De Gray, the entertainment director, is multi-talented, extending himself personally as well as professionally 24/7. Considering the size of the ship, he magnifies the capabilities of his staff to entertain his guests. I did not avail myself of the specialty restaurants, finding no need. I enjoy lamb and since it was available at the included venues, I was fine. We were treated to lobster tails on our White Night, so another favorite was satisfied. The cabin was a bit smaller to share than other lines but not unworkable by any means. The bedside charger was quite handy. The staff service was excellent overall with a few exceptions, as is usually the case. Night -before -arrival luggage was dispatched with amazing speed. Organization in moving and transporting guests on and off, between venues, etc. was smooth, never feeling rushed or lagging. One of my favorite elements was the availability of iPad/iPhone classes. I learned so much, making it time well spent and a true bargain. Sea days are not usually my long suit but this made all the difference. Marcio is a delight, an excellent instructor and a good sport. Two obversations.... I was very impressed with how swift the elevator service was, short wait and not crowded. On the downside, I was disappointed that toilets had to be sought out on some public floors. Read Less
BBMacLaird, CBO - Azamara Club Cruises has responded
Hi BarbaraJo, thank you for submitting a cruise review for us! I was on the same voyage as you, Singapore-Hong Kong, and I regret not meeting you in person. I took one of Marcio's iPhone classes, the last on on photography. I wish I had taken all of them! I learned so much in the one class. Perhaps we met in that class?
2 Helpful Votes
Sail Date: December 2017
We were on the Journey from Singapore to Hong Kong. We spent one day in Singapore as we had been there before so we did a lot of walking and checked out Orchard Rd since we did not visit the last time. Very clean city and safe for ... Read More
We were on the Journey from Singapore to Hong Kong. We spent one day in Singapore as we had been there before so we did a lot of walking and checked out Orchard Rd since we did not visit the last time. Very clean city and safe for walking about. Embarkation was easy and on board quickly. Our cabin was 8036 and found the refurbishment to rooms beautiful. We ate most dinners in specialty restaurants and food in Aquilinia was good but repetitive in their specials. All food on board we found to be very salty as opposed to our last cruise on Quest. Service was excellent and they were dealing with health precautions. Entertainment is not their strong suit but Eric's show was outstanding and the Christmas show was a hoot, much appreciated the light tone from someone that is Jewish. The weather was difficult in some areas with very rough seas and the captain kept people informed and adjusted departure to help avoid storms this was an excellent effort. Loved each port in this cruise that we did independent tours other than taking their Angkor Watt overnight. It was very hot but worth the trip and happy I did it in the short time as it was enough. Our favourite was Halong Bay as we gathered 12 people from CC and had a Dragon boat tour into the back Bay Area for 8 hours and a gourmet lunch, very memorable. Hong Kong is a city we visit often so we explored on our own. Would do this cruise again but only on a small ship. It was a great way to celebrate my 65 th birthday. Read Less
BBMacLaird, CBO - Azamara Club Cruises has responded
Hi Trend, I was on this same sailing and I too loved each port of call! Thank you so much for submitting a cruise review for us. Bonnie
Sail Date: December 2017
Having already enjoyed a Baltic cruise on Quest we were looking forward to seeing Singapore to Hongkong on Azamara Journey and we weren’t disappointed. The ship had just the right amount of Christmas decorations and tastefully done. ... Read More
Having already enjoyed a Baltic cruise on Quest we were looking forward to seeing Singapore to Hongkong on Azamara Journey and we weren’t disappointed. The ship had just the right amount of Christmas decorations and tastefully done. The food and service were just as good. We ate in all the restaurants, including Aquafina and Prime C and they were all excellent. The staff are always helpful and cheery. We didn’t catch all the shows but were happy with the ones we saw. The standard of singing, dancing and professionalism from such a small cast is top notch. Personally I wasn’t a fan of the violinist/comedienne. Her playing was superb but her brand of comedy didn’t appeal. However that was just personal taste as lots of others on board raved about her. I’d have been happy just to listen to her wonderful playing. Special mention must be made of Cruise Director Eric. He does a marvelous job and works so hard. As others have mentioned, the cabins are smallish but they have everything you need and are kept spotless by the cabin crew. A few people ate in some of the street markets and had gastro intestinal illness. The ship was immediately put on extra duties. You were not allowed to serve yourself from the buffets and crew were constantly out sanitizing door handles, banisters etc. The Captain kept us constantly updated on the situation and advice on how to avoid catching any infections. For us the best thing about this small ship is it’s capacity to take you to the centre of our destinations and this was nowhere more in evidence than in Bangkok and Ho Chi Minh city. We were docked in the city rather than 2 hours down the river. This combined with extra overnights allowed us maximum time to explore. Would we go with Azamara again? For quality and value for money we probably couldn’t beat it. Read Less
BBMacLaird, CBO - Azamara Club Cruises has responded
Thank you Mrs Talkalot for submitting a cruise review. I was on this same voyage, Singapore-Hong Kong, and regret not meeting you. Or perhaps I did? We look forward to welcoming you back aboard soon!
1 Helpful Vote
Sail Date: December 2017
I chose this cruise for its unique itinerary cruising up the rivers to downtown Bangkok and Saigon. In addition this cruise spent a longer time in port, than most cruises - 2.1/2 days in Bangkok, 1.1/2 days in Saigon, 1.1/2 days in Ha ... Read More
I chose this cruise for its unique itinerary cruising up the rivers to downtown Bangkok and Saigon. In addition this cruise spent a longer time in port, than most cruises - 2.1/2 days in Bangkok, 1.1/2 days in Saigon, 1.1/2 days in Ha Long Bay. It provided for a leisurely holiday. It was very user friendly for independent travel, with free shuttles provided in Bangkok, Saigon and Da Nang. The ship is a very friendly ship, from the Captain and the Cruise Director and their teams down to crew members. The Captain and the Cruise Director were everywhere! I found the passengers to be a wonderful well travelled group of friendly people. Being a solo traveller, I never felt lonely on board. There were lots of activities on board from which to choose, including daily trivia, which was better than average. The Guest Relations Team was the best in 17 cruises. No rolled eyes, tell someone who cares attitude here, but "How can we help you?". As a theatre/music lover, the high level theatre/music provided were highlights of the cruise. There was live music available everywhere. I am now enjoying Eric DeGray's CD, at home. If I was wealthy, I would cruise on this line often. As I'm not, I'll keep my eyes open for solo specials with unique itineraries. Read Less
BBMacLaird, CBO - Azamara Club Cruises has responded
Thank you MMDown Under for the 5-star cruise review! I was on this same sailing and very much enjoyed reading your posts pre-cruise on the voyage Roll Call, and meeting you in person onboard. We hope you'll sail with Azamara Club Cruises again!
1 Helpful Vote
Sail Date: November 2017
Visited Cuba with recent Cuba Cruise. Enjoyed ship. Not much selection with shopping on board with smaller selection and high prices with Jewelry and watches. I would have liked to spend one more day in Havana to take another excursion. ... Read More
Visited Cuba with recent Cuba Cruise. Enjoyed ship. Not much selection with shopping on board with smaller selection and high prices with Jewelry and watches. I would have liked to spend one more day in Havana to take another excursion. They have more Cuba cruises with 3 days, but was only able to arranged this one. The food was good, not spectacular. Service was variable in the dining room. The smaller the table, the faster the service. So if you want to go in and out with dining, get a table for 2 instead of a table for 8. One of the nights they were still serving our table when they turned over adjacent smaller tables twice. If you want to do specialty dining, you need to make reservations before getting on the ship, I met one other passenger who had a specialty dining package but could not get into any of the specialty restaurants as they were all booked in advance of the cruise. Read Less
BBMacLaird, CBO - Azamara Club Cruises has responded
Thank you danf46 for the cruise review. The only correction I'd make is that we do not take pre-cruise reservations for our specialty restaurants. They can only be reserved once on-board. Sometime in the future we hope to roll-out the ability to pre-book the Specialty Restaurants.
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