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1 Helpful Vote
Sail Date: January 2019
We picked Azamara because of the itinerary: three ports in Cuba. The price was high, but it was billed as a "premium line" so we thought the cost would be worth the experience. We loved Cuba; I had arranged private guides through ... Read More
We picked Azamara because of the itinerary: three ports in Cuba. The price was high, but it was billed as a "premium line" so we thought the cost would be worth the experience. We loved Cuba; I had arranged private guides through FerTours (hats off to Alex!) in Havana and Cienfuegos and through Out of the Box tours in Santiago (Lisandra did an excellent job). In all three cities we traveled in early 1950's cars and the cost was far lower than the bus tours offered on Journey. Our cabin was drab and it was hard to believe the ship had been renovated. The bed was comfortable and the storage was ample. The bathroom was tiny and the shower had been designed for elves. The food on the ship was always available, but the only good meals we had were in the extra cost restaurants. We ate at Prime C twice and Aqualina (delicious Dover sole) once. The service in Discovery, the main dining room, was very slow and the meats (beef and veal) were beyond tough. We discovered that sticking with fish and seafood gave us the best chance for an edible dinner. The food at the White Night buffet was good, but the crowds made getting near your choices very hard. The brunch that was held once was also good. The service on the ship was excellent. Doug Cameron, a fabulous jazz violinist, entertained twice; we could have seen him every night. We will definitely see him if he ever comes to our town. Our trip was successful because we loved seeing Cuba, but we are still wondering why Azamara is a premium line. Read Less
3 Helpful Votes
Sail Date: January 2019
ITINERARY. However, after the fact I'd suggest 2 days in HAVANA (not 3) and 2 days in SANTIAGO DE CUBA (not 1) Cabin & public areas were as expected since I normally sale on OCEANIA. Staff at all levels thru out the ship ... Read More
ITINERARY. However, after the fact I'd suggest 2 days in HAVANA (not 3) and 2 days in SANTIAGO DE CUBA (not 1) Cabin & public areas were as expected since I normally sale on OCEANIA. Staff at all levels thru out the ship were spotty. Some very good or good, a few were less than adequate. The DJ, who often handledTrivia is not as clever as he thinks he is. Very off putting. By contrast the Cruise director was a joy to be around. Her happiness is infectious. Boarding & departure went very smoothly... perhaps the best I've experienced. Food was also very spotty. Mostly good to very good...but every day or so I'd choose something the was just about inedible of average to poor. The cabin attendant did a very good job of keeping the cabin in perfect shape. As I had no special requests I rarely saw him but when I did I was greeted by name. Couldn't't ask for better service. Read Less
BBMacLaird, CBO - Azamara Club Cruises has responded
Thank you for sailing with us to Cuba, KruzerGuy. Hopefully you'll give us another chance to Wow you!
1 Helpful Vote
Sail Date: January 2019
We chose this cruise line because of its itinerary and the Journey being a small ship: 690 passengers. We have been on small ships before and have thoroughly them. The itinerary was Cuba intensive: 3 full days in Havana, 1 day in ... Read More
We chose this cruise line because of its itinerary and the Journey being a small ship: 690 passengers. We have been on small ships before and have thoroughly them. The itinerary was Cuba intensive: 3 full days in Havana, 1 day in Cienfuegos, and overnight in Santiago. The ship was great as was the food and service. Officers and captain were very visible. Highly recommend Azamara. Currency exchange in all 3 ports in Cuba. 10% penalty for US$. No penalty for Euros or Canadian. No problem getting off the ship and doing own thing in Cuba. In fact after the first day in Havana, we didn't even have to go through customs. We didn't do Azamara shore excursions as for many years I have hired private tour guides. In Havana we used Blexie Tours. I highly highly recommend them. We had a private guide, George, and classic cars for 2 of our 3 days in great shape with a/c. The third day we went on our own just soaking up the ambiance of the city. Very friendly people. In Cienfuegos I used Fer Tours. Good tour as well. Not as great as Blexie in Havana but then there is not as much to see in Cienfuegos. Traveled in a classic car in great shape. In Santiago used Out of the Box Tours. Maike (spelling??) was our guide. Highly recommend this tour as well. I could have paid for this tour in US$. Many times you have to pay to use the bathrooms and sometimes no toilet paper. Would recommend having small denominations of coins like 25, 50 cents to use and take toilet paper. You should tip 10% in restaurants. Our guides we tipped considerably more. 25-35% per couple. Read Less
Sail Date: January 2019
This "immersive" cruise to Cuba was perfect. It stopped in Havana for 3 days, then Cienfuegos and then an overnight in Santiago de Cuba. We were a bit taken back by the age of the ship at first but it was in excellent ... Read More
This "immersive" cruise to Cuba was perfect. It stopped in Havana for 3 days, then Cienfuegos and then an overnight in Santiago de Cuba. We were a bit taken back by the age of the ship at first but it was in excellent condition, the service was exceptional and the small size made it fast and easy to get ashore. Our only criticism was the inability to make reservations in the main dining room and occasionally mediocre food. We had a balcony cabin on Deck 7 that was quite spacious with a loveseat sized couch and coffee table in front of the sliding glass doors. The balcony was larger than most with a dining sized table and chairs. Room service servers routinely brought a white table cloth and we enjoyed meals on the balcony while in port. Though the bathroom was very small, it was perfectly adequate. There were plenty of outlets and USB ports near the beds for recharging. Internet service, though pricey, was the best we ever experienced on a ship. Dining is more limited than on some ships with the primary choices being the main dining room, the buffet or one of two specialty restaurants, one steak house and one Italian. The only dining room option was anytime dining with no reservations possible and on one evening we had a fairly lengthy wait. We appreciated the variety of options and the "theme" nights but the food was unpredictable - sometimes truly excellent (e.g. perfectly cooked steak) and sometimes "send it back" quality. We participated in one Chef's Table that was absolutely superb! Room service menu options, service and quality were extremely good. As expected for such a small ship (750 passengers) the entertainment was limited. A real highlight was that the two cruise directors doubled as entertainers and both were truly excellent. We really enjoyed Alicia Hill in both her entertainment and cruise director capacities. She seemed to know everyone on the ship. The White Night activity at which dinner was served poolside followed by dancing and entertainment proved to be really fun. Service was always fast and friendly and the crew went out of their way to accommodate requests. Standard drinks are included and there is no mandatory tipping. That said, we felt that the crew expected tips. Snacks and drinks were abundant. The crew was attentive, even to the point of remembering us and our preferences from one locale on the ship to another. We like wine and found the Sommeliers and wine list to be exceptional. The drawback to this wonderful ship and crew were the shore excursions in Cuba. We did two excursions when we arrived in Havana and both were dreadful. We don't fault the cruise line for this at all as both excursions were operated by the government with government employed tour directors, in government buses, that took us to government run restaurants and establishments. After day two, we figured out how to use private tours and find private restaurants and the rest of the trip was fantastic. We were very appreciative that we had a "floating hotel" to go home to every night and would recommend a cruise as a first trip to Cuba for anyone. We highly recommend this cruise. Read Less
Sail Date: January 2019
This was our 1st cruise in 14 years, and we have been intrigued by Cuba for even longer. As new empty nesters and not yet retired, costs still are kind of a thing. Some of our choices reflect some effort at economy, which we found is ... Read More
This was our 1st cruise in 14 years, and we have been intrigued by Cuba for even longer. As new empty nesters and not yet retired, costs still are kind of a thing. Some of our choices reflect some effort at economy, which we found is achievable even on Azamara. Our past cruise experience had been on 2,000+ passenger behemoths; part of this review relates to the (first for us) small ship experience. For economy, we flew to Miami early on departure morning (a decision we'd like to have back as we were gambling with winter weather up north). Our Deck 6 midships cabin had an obstructed view through the window. We felt little ship motion, no vibraiton and we were well-insulated from public space noise by other cabins. The obstructed view meant a savings, but we could see well enough for us. We love the (little) R ships and we felt seeing the same staff and passengers lent a sense of collegiality and hominess. Sometimes some passangers might feel the activity selection was insufficient for their tastes - whether this is a legit concern really needs to be weighed in terms of cruise demographics. Our school-year sailing to Cuba meant that the average passenger age was about 66, with a pretty tight standard deviation. In our mid and late 50s, we were decidedly among the youngest on board. Now and then, all of the programmed activities were for an older age group. We were happy enough on our own, but not everyone would be. Azamara pays attention to the details. Embarkation and debarkation were a breeze and the food was outstanding. We did not do the upgraded restaurant or drink options; we are foodies and still do not feel it necessary as the food in the main dining room was great. Here is an interesting and important observation about food during dinners too: portions are modest and gluttons will be disappointed. To us that was fine, but might not be for everyone. There always is the buffet option, with rotating regional specialities each day. All you can eat there, but it lacks the ambience of the main dining room. Along this same vein, there only was a midnight buffet one light with late-ending nighttime shore excursions. Otherwise, no. Fine with us too. Another nice thing about the dining room was this: no assigned seats or times. You come when you want. If you like your waiter and remember his/her name, you can ask for that section but need not. The tables are close enough to strike up conversations with neighbors if you want, but one need not. We have recollections of assigned seats on other cruises with incompatible table-mates; we like Azamara's solution. Room service was included and perfect every time we used it (for coffee in the mornings). Tips are included in your fare; we tipped our room stewards and waiter anyway. Service from absolutely everyone was top-notch. We did the shore excursions sponsored by the cruise line and generally were very satisfied. Mind you, Cuba is new to tourism and Azamara is new to Cuba. Some growing pains were inevitable and showed. Overall, we feel we really learned a lot about the Cuban people and culture, which is why we went. There was one child on the boat, under the age of 20. She was two years old. This is not a cruise for young families or children. The boat simply is not equipped. We knew that and were happy. We definitely would go again on Azamara, on an R-ship (we love the smallness) but might do something a bit more tourism-experienced than Cuba next tme. Read Less
1 Helpful Vote
Sail Date: January 2019
We chose this cruise mainly for the itinerary. We wanted to see Cuba and liked the fact that it only went to Cuba and involved several overnights. We really got a chance to experience several ports in Cuba. We also like cruising on the ... Read More
We chose this cruise mainly for the itinerary. We wanted to see Cuba and liked the fact that it only went to Cuba and involved several overnights. We really got a chance to experience several ports in Cuba. We also like cruising on the smaller ships. The service is more personal and you get to know the other passengers. We had a balcony cabin and it was perfect. There was enough storage space, bed was comfortable, and we made good use of the balcony, having breakfast there twice and using it for the sail-aways. We are glad more cruise ships re offering open dining as the Journey does. The food was excellent, prepared and presented well. The portions were just right for us, but those with bigger appetites can always order more food. The wait staff was very well trained and friendly. If you want fancy shows and lots of entertainment, this is not the ship for you. But we really enjoyed the ambiance and intimacy of this small ship. And there was enough to do and see. Over all, we loved the ship and the accessibility of the Captain. He was often seen walking around, and welcomed questions and conversation. Read Less
7 Helpful Votes
Sail Date: January 2019
Chose this cruise for the destination. Originally booked on Oceania but changed to be able to travel as part of a group that provides educational credits for my husband. In my opinion Oceania is in a higher class but Azamara did not ... Read More
Chose this cruise for the destination. Originally booked on Oceania but changed to be able to travel as part of a group that provides educational credits for my husband. In my opinion Oceania is in a higher class but Azamara did not disappoint. Cabin was a good size with plenty of storage. Bathroom unfortunately was tiny. Turning around in the shower was nearly impossible. Cabin attendant terrific. Good good not great. Definitely not a reason to select the line. DJ was excellent at the White Night Party but entertainment is not their strong suit but my husband and I felt it met our needs. White Party Night was terrific as was the Azamazing evening in Havana. They took us to a very contemporary ballet in the courtyard of a museum. It was terrific. We did not book any excursions with the boat. They are way too expensive. Booked all private in advance. Two of the three we booked were terrific in Havana and Santiago de Cuba. Cienfuegos guide was not great. Don’t let the cruise line convince you that you must book with them. Service everywhere was really good. Book your specialty restaurant as soon as you get on. They fill up fast. Only ate in the Italian restaurant. Very nice. Reasonably priced at $30pp. Having beer, wine and cocktails included and available all day is a bonus. No problem to find seats at pool. Could use a little better activities for days on board. All in all would recommend the line and this itinerary. Read Less
2 Helpful Votes
Sail Date: January 2019
After cruising Regent and Seabourn we were looking for a more casual experience coupled with an in-depth itinerary of New Zealand, and Azamara fit the bill. Itinerary included Melbourne,Tasmania and the North and South Islands in New ... Read More
After cruising Regent and Seabourn we were looking for a more casual experience coupled with an in-depth itinerary of New Zealand, and Azamara fit the bill. Itinerary included Melbourne,Tasmania and the North and South Islands in New Zealand. We were lucky enough to have great weather in Milford Sound and Captain Magnus did a great job navigating the ship. We loved the genuinely friendly crew, no formal nights or snootiness, wonderful food and late night/overnight port stays. Passengers ranged from 40s to 70s mainly from Australia, USA and NZ with 60s the average.The ship is immaculate and nicely appointed with modern art, and elevators were never crowded despite a fully booked cruise. Embarkation was fairly smooth although luggage delivery was slow. Our butler Xavier was friendly and helpful throughout. As suite guests we were entitled to dine at Prime C and Aqualina free of charge. We dined at both and they were wonderful, although the food in the main dining room Discoveries was delicious too. However spacing between tables at Windows and Discoveries was extremely tight which felt claustrophobic when fully booked. We really enjoyed the Patio for casual outdoor lunches and dinners as well. Shore excursions were generally very good but Azamara didn't offer everything we wanted to do so we arranged several tours on our own as well. Entertainment was just OK, although the comedian Simon Palomares was an unexpectedly hilarious treat. Azamara brought on a local high school group to perform a spirited haka dance, a highlight of the trip for us. Downsides were relatively minor - slow, spotty and pricey Internet service, a cruise industry problem. Azamara's in-room TV and video offerings are pathetically bad. What good is having 2 large flat screen TVs in the suite if the picture is of poor quality with limited stations and on-demand movies are a whopping $11.99 each? We booked a one night post stay through Azamara at the Pullman Hotel which we don't recommend. They never called our number during debarkation so we ended up running to the taxi at the last minute despite being ready early, a chaotic scenario. We met many repeat clients onboard and can see why. Overall we had a fantastic cruise experience with Azamara and already booked another one. Can't wait! Read Less
BBMacLaird, CBO - Azamara Club Cruises has responded
Thank you for the cruise review, hobbitons. And thank you for booking another Azamara cruise. We appreciate your loyalty!
Sail Date: January 2019
We have not done an Ocean cruise for 15 years. We have been taking land tours and River cruises instead. Before we stopped we had been on 8 Ocean cruises. I was very excited to discover this Antarctica Cruise and on a ship we had sailed ... Read More
We have not done an Ocean cruise for 15 years. We have been taking land tours and River cruises instead. Before we stopped we had been on 8 Ocean cruises. I was very excited to discover this Antarctica Cruise and on a ship we had sailed twice before (as the Royal Princess!) and had loved! The ship is a perfect size for those of us who like a smaller number of passengers. I thought the redo of the interior was fine. The "living room" is a very popular spot to hang out during the sea days with the loungers always in demand. Passengers "save" seats so I was not able to try them. The following are my impressions of the cruise: .Cabin 7100---awkward furniture, was always moving the coffee table to get to veranda or loveseat, plastic shower curtain made shower dark and liked to wrap around the body.. Ship shore excursions---too expensive. arranged tours online with private vendors for all ports. .Service--room steward great, staff friendly, buffet staff attentive, Discoveries staff needs more training (multiple use of seating charts, we were "forgotten" about during our meal several times and sat for 20+ minutes waiting to be checked on .Dinning/food---BUFFET food greatly improved, theme of buffet advertised daily in program, DISCOVERIES menu posted outside restaurant only so had to make trip to check its menu before deciding where to eat daily, menu lacking in variety and food was not outstanding, no soufflé/bananas foster/prime cuts of meat/lobster. Main dinning room has suffered from having specialty restaurants as only place to enjoy those foods. AQUALINA specialty (ate X2) no change in menu from one week to the next, soufflé outstanding but majority of food did not stand out. Two brunch meals in Discoveries were outstanding events! Chocolate buffet was crowded due to small venue area. .Activities--daily activities have not changed in 15 years. I spoke to Tony the cruise director two times about this and he was very receptive to my criticism. Enjoyed: ABBA dance night, photo contest/lectures from professional staff photographer, enrichment lectures (including NASA lecturer who hosted eclipse viewing) , movie nights, Polar club. HIGHLIGHTS Azamazing event & White night party! All in all this was an exciting itinerary! Was happy with the change of dress to "country club casual". The ship captain was very interactive with guests and went out of his way to maneuver ship for exceptional scenery viewing. Would recommend this itinerary/ship with the knowledge that dinning in Discoveries is not a highlight. I hope this review helps other cruise lovers pick their next adventure! Read Less
BBMacLaird, CBO - Azamara Club Cruises has responded
Thank you birdyrobin for the review! We appreciate it.
2 Helpful Votes
Sail Date: January 2019
e have just returned from an Azamara Pursuit cruise to Antartica. The customer serviceon the ship is appalling. We had problems with our hot water going cold over two days. After various attempts to fix it (it would go cold again within ... Read More
e have just returned from an Azamara Pursuit cruise to Antartica. The customer serviceon the ship is appalling. We had problems with our hot water going cold over two days. After various attempts to fix it (it would go cold again within a couple of hours) and much debate we were offered another stateroom but no apology, upgrade or any comprnsation for the inconvenience.The guest relations manager (Sasha) hid behind his staff and after meeting with us once never got back to us although we left messages for him to contact us. Also the stateroom had the smallest shower and least storage of any that we have ever experienced in 21 cruises with 8 cruise lines. The ship was also compromised in many areas as altough it has been refurbished it is quite old. For the price we paid and the reputation of Azamara (boutique cruise line 4.5 stars) we expected far more but sadly found them worse than 3 star cruise lines such as Princess and Holland America. To say we were disappointed would be an umderstatment and we will never travel on Azamara again. No port information was given out apart from maps from port staff. Food quality was quite variablee, sometimes good, sometimes not. Selection was reasonable except for breakfast with only four cereals on offer. Entertainment was OK. Unfortunately the floor of the theatre didn’t slope so it was difficult to see. The enrichment lectures were great. Embarkation and disimbarkation was well organised and very smooth. Read Less
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