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6 APT Cruise Reviews

We got a two-for-one deal which made the price of the trip better value. The ship, which is not one of the latest models despite being Constellation class, was decorated in rather dull shades of brown and beige. It had a serious design ... Read More
We got a two-for-one deal which made the price of the trip better value. The ship, which is not one of the latest models despite being Constellation class, was decorated in rather dull shades of brown and beige. It had a serious design flaw in the restaurant, where there were two sides, separated by banquette seating. This meant difficulty in moving around for waiters and passengers and a bottleneck and very little room at the buffet. Banquette seating really doesn't suit the demographic because it is not easy to get in and out. Bread and pastries were at the other end of the room so if you wanted toast with breakfast it meant queueing twice and either cold toast or cold food ( it was never very hot in the first place). Service at lunch, where main courses were largely waiter ordered, was very slow. Sometimes we were not asked if we wanted to order and the wine frequently did not arrive until after we had finished our starters. The cheese selection was poor and despite a promise from the hotel manager to go out and source new varieties, this never happened. We were not told that the two sides of the restaurant served different food on most evenings until 2 days before the end of the cruise (we missed the briefing on the first night where this was explained due to flight delays and no other ship has ever had this arrangement). Staff were helpful and friendly - there were just too few of them, especially wine waiters in the restaurant. The bar manager was fantastic and a couple of the restaurant staff really went the extra mile. Food wasn't exceptional. Beef consommé featured nearly every day in some form. They almost always served rice with fish, although fries or wedges could be requested. Breakfast was always the same - only one "chef's special" item varied each day and this was sometimes something which was available to order anyway. The bacon was rarely crispy and there was always a big queue in the small space by the egg station. Pastries were varied but could have been crisper and flakier. Bread was good. There was usually a good variety and the little bread balls which came with meals were excellent. Wine was average. We had far superior wine with Scenic. Trips were largely good. The tasting tour of Budapest market was interesting, although the guide spent too long wittering on about local specialities. Schönbrunn was stunning but like an oven inside on a very warm day. We didn't bother with some trips ( e.g. the dinner at Namedy castle because people who went on a previous cruise were not impressed. Opinions varied this time too. Nor did we go on the trip to the windmills in Amsterdam as it was wet and windy. We had been to a similar place and only booked it because we'd done all the other trips before, having been to Amsterdam on at least 5 previous trips. Speaking to other passengers who went gave us the impression that we didn't miss much.) The train trip to Salzburg aboard the Majestic Imperator was great - shame about the pouring rain! In Salzburg, after a rather lengthy bus tour round sites used in THAT film, we waited for ages in a downpour at toilets which were insufficient for the number of people. Then by the time we had walked round with the guide and had lunch there wasn't sufficient time to see much of the old town, which was a pity, because even in the rain, Salzburg is beautiful.The bus trip should be optional and people who are not interested in the film sites should be given the chance to be dropped off to have more time in the town. The ship moored a long way out of Würzburg - so far that we wondered if we were actually going to stop there! It would have been a taxi ride into the town if we had chosen to go in after the Rothenburg trip but we had been to Würzburg several times, fortunately. Rothenburg is a very beautiful place but there wasn't enough time to walk round the town and the walls. It should have been a day trip. We loved the little fairytale towns of Dürnstein and Miltenberg, which we had not visited before. In Dürnstein the recommended walking route mentions steps. They should point out that there are LOTS of steps (I lost count and my husband had to turn back and catch the little tourist train at extra cost.) Actually the route is a much easier walk the other way round because you can walk up a road which is much easier and then come down the steps. Steps also meant that my husband couldn't do the gondola ride at Rüdesheim - again we only found out just how many steps there were on the day before the trip and I didn't want to go on my own. We had already been to the Siegfried museum a couple of times so we decided to walk round by ourselves, not realising that most places didn't open until shortly before we sailed and the ship was berthed a long walk from the town - quite why that was, with lots of empty spaces, I don't know. Cost-cutting, probably. There was quite a bit of evidence of this since our trip with APT last year. Read Less
Sail Date July 2018
the cruise was good ,the staff were great ,the meals and drinks were all good,the entertainment was average,and our room which was a royal suite was NOT what we expected, our shower was ridiculously small and the room size was only ... Read More
the cruise was good ,the staff were great ,the meals and drinks were all good,the entertainment was average,and our room which was a royal suite was NOT what we expected, our shower was ridiculously small and the room size was only marginally bigger than the other rooms on level 3. seeing that this vessel is only 2 years old with many complaints about there shower in the royal suites yet they have done nothing about it ,l have complained, but its like talking to deaf ears we would not recommend the royal suite to anyone total waste of money in my opinion ,its very disappointing that they don't take there complaints seriously,celebrating 90 years in touring l would have thought that they would listen and take action when they have the same complaint over and over again,would l travel with APT again after there response over our complaint and the time they took to get back to us probably not,they need to try harder to keep there passengers. Read Less
Sail Date September 2017
We booked this APT river cruise fairly late when we saw a special offer. It was our fourth trip with APT and our second river cruise with them. The early morning flight arrived slightly early into Marseille and we headed for the ... Read More
We booked this APT river cruise fairly late when we saw a special offer. It was our fourth trip with APT and our second river cruise with them. The early morning flight arrived slightly early into Marseille and we headed for the information desk after baggage claim as per our itinerary but there was no sign of our guide. We spotted several other APT passengers wandering looking for the guide and eventually found the guide near the baggage hall exit. She was holding a very small badly lit tablet with part of the APT sign displayed so it is no wonder most of us missed her. She told us the bus wasn't here yet so if we wanted the toilet or a coffee we could use the facilities but she didn't specify a time to come back. Consequently when the bus did arrive the guide had a problem rounding everyone up again. When we were all assembled the guide told us that due to works at the airport the coach couldn't pick us up outside so we had to walk to the coach. This turned to be a walk of approximately half a mile to a car park crossing various roads pulling our luggage as no porter's were provided. Given the age profile of the group this really wasn't acceptable. On boarding the ship in Arles we received a very warm welcome from the captain, second captain and the house manager and a light lunch with drinks was available in the lounge. Our cabins were available from 15.00 and announcements were made when cabins were available. The food on board was generally good but not great. We were served a cold main course on a cold plate in the chef's table which should have been hot but the head waiter brushed off numerous complaints. The salad looked a bit tired some lunchtimes and the deserts majored in chocolate. I like my beef "well done" with no red meat but most of the meat was served medium in spite of the waiter asking how you would like it cooked. The service in the restaurant was good but our waiter often served tables randomly so it was a bit of a lottery when you got your food. The wine waiters were really good at topping up your glass. The management of the restaurant was well handled and the house manager was ever present to lend a hand. Given where we were cruising on the Rhone we expected some really nice wines but there appeared to be only 4 reds available during the cruise and only 2 of these were drinkable. The "champagne" on offer was at best a sparkling wine and we gave it a wide berth. The excursions were generally good and well organised but the ship only had 100 passengers. Tour groups were issued coloured tickets but no one checked or collected these so people tended to drift between groups a bit. The wireless communicators worked well with only a couple of problems but guides didn't seem to have spares when a problem cropped up. Most of the guides were good but we did have one that struggled with English and really hadn't done her homework. The signature event was excellent and the food was really good (as you would expect for a Michelin restaurant) and the portions were also surprising large. Crossing the busy road to the venue was handled very well. We weren't able to use the upper deck very much as it was roped off. This was due to low bridges and the deck furniture and handrails were all stowed. Thankfully we had our French balcony so you may wish to think about that when you choose a cabin on this river. We did miss not being able to use the walking track however to burn off some of the calories we had acquired. In conclusion we had a good cruise on a comfortable ship with a great crew and as usual most of the passengers were ok too. Read Less
Sail Date March 2017
We received details of a half price offer on this cruise from an agent but decided to book direct with APT. We booked it about 5 months out which is unusual for us as we normally wait till nearer the departure date for a better price. This ... Read More
We received details of a half price offer on this cruise from an agent but decided to book direct with APT. We booked it about 5 months out which is unusual for us as we normally wait till nearer the departure date for a better price. This seemed like a good deal however so we booked up. We had a previous holiday with APT to China and had a welcome home voucher worth £100 each but it wasn't valid on this special offer. We also had to pay the full amount on booking but that was OK. Around 3weeks out we received an email containing our flight e ticket, taxi transfer voucher and itinerary. I emailed APT to see if they would be sending us a paper copy but apparently they wouldn't for this special offer. They also decided that no promotional merchandise would be supplied for this trip either. All a bit mean for a £200+ per night trip. We met the APT rep at Budapest airport and were quickly on our way to the ship. Cabins are available from 15.00 but a fair selection of sandwiches soup and cakes are available in the lounge before then. The bar was also open for drinks! We paid extra for a double balcony cabin one deck up and were glad we did as it is slightly larger. The cabins are a bit on the small side compared to ocean cruise ships we have used before. Even with this larger cabin there is a shower and no bath and the wardrobe and bathroom doors all clash. The cabins and common areas are all kept very clean and well maintained although I did find a book under our bed and we ran out of toilet roll one day. There is always plenty of water left in the cabin and coffee and tea (good selection) are available all day from a machine in the lounge but the coffee wasn't the best. It was good in the restaurant for breakfast . Drinks are included from the bar but not all. There is a menu which details which drinks you have to pay for which includes most cocktails. Wine flows freely with lunch and dinner but the only choice is red rose or white. The mini bar only has water. There is a reasonable choice at all meals but one day everything was pork based which wasn't good for my wife who can't eat pork. The chairs in the main dining room are very close together and the waiters struggle to serve those sitting near the window. The main restaurant was supposed to be divided for dinner giving an Italian option on one side but that didn't happen on this cruise. The Chef’s table taster menu restaurant was good but the booking system was a bit haphazard. The head waiter came round on the first afternoon with a clipboard and took the bookings but not all passengers were on board. At lunch and dinner you are requested to be seated within 20 mins of the restaurant opening so it is effectively a fixed meal time. Breakfast is a buffet (with an egg station) as is most of lunch. Soups and main courses are served. The fresh fruit available for breakfast was disappointing as most of it was obviously tinned fruit. Dinner is full service. We felt that dinner took a long time as most nights it was around 2.5 hours. We had to leave our first dinner almost as soon as we finished desert as the ship set sail for an after dark cruise through the city lights of Budapest and we almost missed them. The kitchen seems to be the problem as the waiter made a point of coming to tell us several times that the food is on its way. Portion sizes are not large and the vegetables tended to come up to 5 minutes after the meat was served. Some of the excursions waste a lot of time especially the Melk Abbey trip. There was complete confusion between the guides who came with us from the ship to the Abbey and the guides who took us round the Abbey. The tour of Durnstein was good but the wine tasting at the end was a complete waste of time as it included a long lecture on wine and minute samples. Likewise the three hours spent on the coach to and from Regensburg wasn't really worth the effort. The radio receivers supplied in your cabin do make the excursions better as you can always hear the guide. The wifi worked well in all the common areas and in our cabin and there was a free electronic safe in the cabin. This ship being the oldest in the fleet could do with a few of the modifications we saw on Amareina which was tied up alongside us in Passau. Wind breaks along the sundeck, reclining chairs and a screen for the pool and swim up bar. The lounge gets very busy and noisy with entertainment and no other quiet space is available except your cabin. There were several complaints (including ours) about noise and vibration from the engines overnight. Some couples paid to upgrade to move forward on the ship. Earplugs are essential as if the engine doesn’t wake you the transit through the locks will. There is lots of hot water and the shower is good but the bathroom feels cramped. All the staff were friendly and did a good job. Security is not to the same standard as on ocean cruise ships. The card supplied on check in is only used to open your cabin door. When you leave the ship you collect a cardboard card with your cabin number and you hand it back when you return. The main purpose of this is to check who is back on board. If you forget to hand it in they make announcements asking you to bring your card to reception. You don't have your photo taken and checked as you leave and enter. The final night parading of the crew goes on forever and I think is just as embarrassing for the crew as it is for the passengers. We heard that the average age of the passengers on this cruise was 64 (which of course should be confidential) but I think that the average was slued by several younger people who worked for travel agencies including APT. There was one lady of 94 who spent a lot of time in the lounge and was doing a wonderful job of sewing bags of lavender for her charity work We did enjoy our week but I think we will stick to mid size ocean ships. P.s. APT please note I am not wasting my holiday filling in a large questionnaire most of which is to gain marketing information. Read Less
Sail Date April 2015
We have travelled from Budapest to Amsterdam in September 2014. Prior to this we had a 12 day coach through the Balkans also with APT. The whole trip was wonderful. The ship was very comfortable, enough space and very clean. The staff ... Read More
We have travelled from Budapest to Amsterdam in September 2014. Prior to this we had a 12 day coach through the Balkans also with APT. The whole trip was wonderful. The ship was very comfortable, enough space and very clean. The staff on the ship was outstanding, they knew all our names on day one (including favourite drinks). The whole trip was great but the highlight was the food and the excursions (the choices). The food was from all the areas we were passing through, every region's delicacies, cakes, wine. I can not find the words to describe how good it was. Felt absolutely spoiled. My partner has never been to Europe before and he is now hooked, wanting to go for another cruise. All the excursions were great, the tour guides were full of interesting information and sometimes very funny. The only hiccup on the trip was, everyone on the ship was coughing by day two. Towards the end there was a doctor called and he was just giving people antibiotics, charging 150 euros. Yes, the insurance will cover this, but did not feel right. I had an issue with my ear, doctor did not help, sent me to a clinic nearby (where they could not help either) and still charged me. Thankfully, next day the tour manager arranged an appointment with a doctor in Amsterdam. They were great and very helpful. So this did not ruin my trip, just did not see much of Amsterdam. All in all, I highly recommend the river cruise. The coach tour was also fantastic. Read Less
Sail Date September 2014
Brand new ship, Amaverde, and it lived up the the descriptions put out by APT. First night tried to get a glass of red wine. Bar attendant could not find a cork screw. Fifteen minutes later when up to get my wine. Same bar attendant ... Read More
Brand new ship, Amaverde, and it lived up the the descriptions put out by APT. First night tried to get a glass of red wine. Bar attendant could not find a cork screw. Fifteen minutes later when up to get my wine. Same bar attendant looked at me with a vacant stare wondering what I was talking about. Still no corkscrew. Bar menus on every table. Its a shame they did not have half of what was on them and some items, brandy for one, none at all.Some of the crew had a work ethic of doing everything as slow as possible or not at all. I think APT should review their training of crew as this ship had a few who needed more.Service at meals very slow as only four crew serving meals to 159 passengers. Long wait for meals at times. Food service area needs a redesign. People lined up at breakfast waiting to get eggs cooked by the chef blocked everyone else from trying to get other things from hot boxes or benches.Guides at all stops very good but felt rushed at times when we had free time. Had to get back to the ship. Meals were very good but would have liked more variety at lunch. For the money you pay to go on the Concerto class ships NO VALUE FOR MONEY. Go Aria class for better value and hopefully a better crew.Beautiful public lounge area but all windows covered by gauze curtains. When questioned personnel at reception did not have a clue that we would want to look outside to see the magnificent views as we sailed along the rivers. Every time we opened them they were closed the next day. Why curtains at all?? Read Less
Sail Date March 2011
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