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Sail Date: May 2019
We explored Portland, OR for a couple of days prior to boarding the ship, which enriched our cruise experience, since the cruise did not include a shore excursion there. Embarkation was very easy, as the ship was docked right behind our ... Read More
We explored Portland, OR for a couple of days prior to boarding the ship, which enriched our cruise experience, since the cruise did not include a shore excursion there. Embarkation was very easy, as the ship was docked right behind our hotel. All our documents and information was well organized. The ship was new, clean and beautiful, less than a year old, and decorated very nicely. Our cabin was spacious and included a private balcony. We were favorably impressed with the size of the bathroom compared to the other cruise we had taken (on a different cruise line). The staff was friendly, helpful and efficient. Food was excellent with plenty of choices, including vegetarian. Our nightly entertainment included some very talented (and funny) people. We had numerous shore excursions to choose from, something to fit everyone's interests and fitness levels. We especially enjoyed Multnomah Falls and Cape Disappointment State Park. We definitely plan to travel with American Cruise Lines again! Read Less
Sail Date: May 2019
The American Song is a newer ship, so everything was fresh and new. The staterooms are roomy, with a large bathroom. Plenty of storage, but not a lot of hanging space. The (very) young crew was very professional and tried hard to please ... Read More
The American Song is a newer ship, so everything was fresh and new. The staterooms are roomy, with a large bathroom. Plenty of storage, but not a lot of hanging space. The (very) young crew was very professional and tried hard to please everyone. The food was good, and drinks are included during happy hour, dining and with the evening entertainment. There os no assigned seating, so you can meet many other people this way. The entertainment was ok, two nights were excellent and other nights not so much. The bar closes right after the entertainment, so if you want drinks later that could be a problem. The excursions that were offered were good, and on this cruise along the Columbia and Snake Rivers the scenery was amazing! We went on the jet boat ride into Hell's Canyon, which was a lot of fun. This cruise Line caters to a senior crowd, and wouldn't be suitable for younger families. Read Less
Sail Date: May 2019
This Cruise Line was recommended to us, We had studied their literature carefully. I use a cane and scooter and was with my husband. It all worked out very well for me. The crew assisted me with my scooter on and off the Riverboat. ... Read More
This Cruise Line was recommended to us, We had studied their literature carefully. I use a cane and scooter and was with my husband. It all worked out very well for me. The crew assisted me with my scooter on and off the Riverboat. This was quite helpful, so I did not miss a thing. We enjoyed meeting new people, many interesting and from all over the USA. We found the group fun and stimulating having shared many of the same experiences in life. The Riverboat,The American Song was new. The furnishing and lounges were quite nice with large windows. This was a Food and Wine Cruise so we raved about the Food Selections and Wines. My husband, in particular had seafood at each meal. I tried other menu selections. We found the lectures interesting and stimulating. We found two of the evenings of entertainment most enjoyable. The entire crew made our experience the Best! The shore excursions were fabulous, the small towns in the Pacific Northwest, the Museums we visited, the magnificent Columbia and Snake Rivers were Wonderful to see. The terrain and locks were so impressive to us having lived mostly in the East, Midwest and South. We are from Atlanta, Georgia and signed on for the Alaska Cruise for next Summer in August 2020. Praises to the American Cruise Line. Read Less
1 Helpful Vote
Sail Date: April 2019
American Cruise lines is reasonable efficient, and well organized. Ship was relatively new. Excursions were excellent. The entertainment was outstanding. On-board historian was fun to listen to and gave excellent previews/reviews of the ... Read More
American Cruise lines is reasonable efficient, and well organized. Ship was relatively new. Excursions were excellent. The entertainment was outstanding. On-board historian was fun to listen to and gave excellent previews/reviews of the places we would be. Great information (quite enlightening) on the Lewis and Clark expedition. The add on to the Snake River via jet boat was well worth the cost. The scenery on both the Snake and Columbia rivers was spectacular. The few excursions we added on (in addition to the free excursions in each port) were worth the money. Entertainment (the cowboy / sailor comedy singer, Liberace's arranger) were wonderful! The pre-cruise hotel in Lewiston, Idaho was a Quality Inn and lived up to the name. The rooms were excellent, the food wonderful, and the personnel quite helpful. The Indian evening with the Nez Perce Indians was a complete and wonderful surprise with excellent history, speakers, and dancers. This was not part of the cruise but we added it once we were at the hotel. Read Less
Sail Date: April 2019
This was our second cruise with American Cruise Lines. We especially like the fact that their "small" ships can get into smaller ports than can the larger cruise ships. Docking instead of tendering in makes a huge difference. ... Read More
This was our second cruise with American Cruise Lines. We especially like the fact that their "small" ships can get into smaller ports than can the larger cruise ships. Docking instead of tendering in makes a huge difference. ACL's focus on customer satisfaction borders on obsessive. If your favorite liquor isn't available at happy hour (complimentary) just ask; they'll probably buy it at the next port and have it available the next day. The dining room has a similar focus. Have dietary restrictions (or preferences)? There was the opportunity to meet with the executive chef prior to departure to discuss any requirements or preferences. We opted for the pre-cruise extension since we needed to arrive the day before embarkation since we had to fly in from the east coast. Our bags were picked up from our hotel room, not from the hallway, which is a plus. They were in our stateroom when we arrived on ship. Our only complaint is that by the luck of the draw, the "guide" for our city tour couldn't stop talking, even when she had nothing to say. Unfortunately, the detours she requested of the bus driver resulted in our being so late to the ship that the safety briefing had to be delayed. Many of the ship's staff (dining room and cabin stewards) are students in hospitality or culinary programs. They are enthusiastic, helpful and really enjoy what they're doing. We enjoyed talking with them about their career plans. Onboard entertainment is mostly local talent from whatever port the ship is moored in. It's fair to very good depending on what your particular interests are. Our ship actually made two detours so would could see orcas - something that would have been out of the question on a larger ship. Read Less
Sail Date: April 2019
We were a little hesitant to sail on the Queen of the West after reading some reviews here on cruise critic and other sites. We spent the night at the Red Lion Inn in Jantzen Beach. Hotel was very nice and the restaurant was as well. ... Read More
We were a little hesitant to sail on the Queen of the West after reading some reviews here on cruise critic and other sites. We spent the night at the Red Lion Inn in Jantzen Beach. Hotel was very nice and the restaurant was as well. The ship was docked within walking distance of the hotel. The crew was so well organized and had our luggage in our cabin by 9:00. We had cabin suite 402. There are only two owners suites on this deck. The cabin was spacious. A Keurig coffee machine is in these suites only. Bring your robe as they do not supply one. Cabin was awesome with views on both Starboard and Portside. There are doors on either side. My advice is to keep your cabin door locked even while you are occupying. We had at least 4 different passengers walk in thinking our cabin was a lounge or the pilot station.??? There is a sign that indicates St. Helen's suite 402. My guess is they were looki loos, not to mention a passenger who used our patio deck as her personal chair. The crew was wonderful. Can't say enough about them. Food is subjective. Some days it was good and some days not so good. This was the first cruise on the Columbia River for the season. The ship had been completely remodeled. It was refreshing to sit on new furniture and duvets. Closet space is ample. They provide umbrellas if needed. Cocktail hour has just about anything you would want and the hordeurves were exceptional. Captain was friendly and mingled with the passengers. My only complaint was there was a lack of communication from the Cruise Director and/or Captain when there were delays. We were delayed twice which shortened our excursions. Entertainment during cocktail hour was loud which prevented us to talk with other passengers. Most of us are 60+ so hearing is impaired somewhat. Lecturer Bill on this cruise was outstanding. Read Less
Sail Date: April 2019
This is my second cruise with American cruise Lines. You cannot beat the service by the crew. Everyone greets you when they see you. They ask how you are enjoying the cruise and offer to help. They are very accommodating to everyone no ... Read More
This is my second cruise with American cruise Lines. You cannot beat the service by the crew. Everyone greets you when they see you. They ask how you are enjoying the cruise and offer to help. They are very accommodating to everyone no matter their ability to get around. You truly feel valued on a ACL cruise. They offered activities during the day which included lectures about the area and animals. They also offered art classes. There are tours offered at each port visited or you can explore on your own. The smaller ships and smaller number of guests is very appealing. It’s so much easier to get around and I’ve made friends on both cruises. I wanted to go to the Puget Sound/San Juan Islands area especially Butchart Gardens. The tulip tour was everything I hoped it would be. I have already booked a third cruise for next year. Read Less
Sail Date: April 2019
I like cruising in North America; no loooong overnight flights to your destination; no mega ships to overwhelm your cruise stops; and lots and lots of things to do. The Puget Sound and San Juans, our last cruise, was a normal ACL ... Read More
I like cruising in North America; no loooong overnight flights to your destination; no mega ships to overwhelm your cruise stops; and lots and lots of things to do. The Puget Sound and San Juans, our last cruise, was a normal ACL cruise. The ship, American Constellation, was clean and tidy, the crew was just great and extremely helpful when asked anything. Our cabin, on the second level, was, like everything on the ship, neat and tidy. The included balcony made the cabin seem larger and on sunny days, was great place to be. ACL has an open dining policy: you sit at any table you want along as there is space. Unfortunately the weather was not always good and some of the excursions were a bit wet. Otherwise they were fascinating and enjoyable; Butchart Gardens is something for a bucket list; the flower arrangements were almost beyond belief! Obviously I enjoyed this cruise; you saw places most Americans never see,and generally had plenty of time for sight seeing and shopping. Read Less
Sail Date: April 2019
We selected this cruise because it was completing a bucket list item for us - seeing all 50 states of the United States. This cruise exceeded our expectations in most every area. The staff was warm and knowledgeable. They made every ... Read More
We selected this cruise because it was completing a bucket list item for us - seeing all 50 states of the United States. This cruise exceeded our expectations in most every area. The staff was warm and knowledgeable. They made every effort to accommodate our requests. The food was outstanding with regional specialties. We enjoyed the opportunity to order half-portions but think we still added a couple of extra pounds. The on-board historian and musician, Tom Hook, added depth and enjoyment to each day. A pleasant surprise was the series of Watercolor Painting classes with Linda Curtis. To have such a high caliber instructor available each day in entertaining and informative classes, was a real plus. The weather was springtime stormy with the Mississippi River well above flood stage. The ship never even rocked! Unless it was with music. The entertainment was fun and all of the acts were top-notch. We are not Jazz and Blues fans, but thoroughly enjoyed the presentations. The stars encouraged audience participation and there were many laughs and smiles. There were a few minor changes in itinerary due to tornados and thunder storms but the staff reorganized quickly and we still enjoyed all of the excursions. There was a personal touch from the Cruise Director and the many step-on guides at each destination. We enjoyed this American Cruise Lines trip so much that we are already confirmed for a new trip next spring! Read Less
1 Helpful Vote
Sail Date: April 2019
We decided to try riverboat cruising in the US for our first cruise .Before our cruise we took advantage of the jet boat tour up the Snake River and that kicked our cruise off with some great scenery and knowledge of the river. On ... Read More
We decided to try riverboat cruising in the US for our first cruise .Before our cruise we took advantage of the jet boat tour up the Snake River and that kicked our cruise off with some great scenery and knowledge of the river. On American Song, we were VERY impressed with the food, service, onboard lectures and shore excursions! There is not anything we think could have been done better. This is a new ship and is beautiful inside and out. Our cruise focused on Lewis and Clark and the Corps of Discovery. Our onboard historian, Todd Weber, was a wealth of knowledge regarding the exploration, as well as the Snake and Columbia Rivers we were cruising, and he spoke to us every day and accompanied us on many of the shore excursions. His presentations were VERY well done and entertaining, as well. Complimentary snacks were available at all times, as well as cocktails and appetizers before dinner. No expectation of tipping onboard, so it was nice not to have to pay extra for anything. American Cruise Lines seemed to have good plans in place for all parts of the trip, from meeting us at the hotel prior to the cruise, to sending us off at the end. They won us over, and we had been two skeptical non-cruisers.We booked a second cruise while we were still onboard! Read Less
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