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677 American Cruise Lines Cruise Reviews

Before I start, let me say that overall the cruise was OK for my wife and I. For my 87 year old mother who we brought, the cruise was better than OK and she enjoyed it a lot. Having never been on another river cruise, she had no real ... Read More
Before I start, let me say that overall the cruise was OK for my wife and I. For my 87 year old mother who we brought, the cruise was better than OK and she enjoyed it a lot. Having never been on another river cruise, she had no real expectations and so it was a great experience for her. For us, this was the first and probably last US based river cruise. All of our experience is on Viking which we knew going in was going to be hard to compare. As mentioned earlier, I am good with period décor and to some degree period accommodations. That said, when one pays for owner suite rooms, those rooms should at least be maintained/not dated. Suite 402 exhibited many squawks including several ceiling panels bent and one completely loose/hanging down at one end, carpet was stained, chairs were missing buttons and worn, chrome soap dish and toothbrush holder were loose, shower soap holder was chipped, outdoor candles on our balcony were all inop, back door handle was loose and back door had visible hinge wedge made out of balled up painters tape, all vertical blinds had at least one (if not several) bent vanes. These are ALL routine maintenance items that there is really no excuse for having not addressed either before or during the cruise - ESPECIALLY if one is paying extra for the owners suite. Last but not least, while I can almost rationalize the wine not being restocked daily in the owner suite, it is hard to imagine (other than lack of attention to detail) why the water and juice were not and why one of the days 1 used wine glass was taken but no new clean one left in its place. Beyond the room squawks, a suggestion I might have is to put a Suite Number sign on the outside of the back door (similar to the sign on the front door). SEVERAL times during the cruise people presumably exploring the ship either walked into our room or tried to walk in (learned after day 2 to keep door locked). A suite marker might help them understand it is not just a passage to the other side or that there is not an inside staircase down to the deck below. At the ship level, the paint has been reasonably maintained with no visible rust and/or staining noticeable - great. Upholstery throughout though was noticeably stained and worn giving a less than warm feeling about sitting on any of the furniture. This was the most noticeable in the dining room and thank heaven those chairs were completely replaced half way through the cruise. Prior to replacing them, honestly ACL, they were just plain disgusting. As for the carpet, it was mostly good except for when you come to the stairs. There were no less than three different carpet styles going from deck one to deck two and one really bad face seam going between another level. I get that it is less expensive to patch in like was done, but seriously, it LOOKS patched in and thus detracts from the sense that the ship is well maintained. Add to this the fact that there were missing and broken paddles on the paddle wheel and, well, again it detracts from the experience knowing that overall maintenance is a little lax and where done cuts corners - presumably for budget reasons. The crew does a great job of compensating for the maintenance deficiencies with helpful attitude and smiles so I give ACL credit for that. Overall however, I am sorry to say I will likely not use ACL again and would definitely not recommend the Queen of The West. I had really hoped for a better cruise experience but the maintenance and service distractions at the owner suite level were to say the least more than a little disappointing Read Less
Sail Date September 2018
Our misadventure on America Cruise Line’s America started when, instead of boarding in St Paul and cruising to our first port, Red Wing MN, we were bussed to Red Wing. The tour of Red Wing on Sunday was far too short to really see ... Read More
Our misadventure on America Cruise Line’s America started when, instead of boarding in St Paul and cruising to our first port, Red Wing MN, we were bussed to Red Wing. The tour of Red Wing on Sunday was far too short to really see what we hoped for because we had to set sail for the next port, Winona, MN, at noon. Winona was not originally on our agenda but we were told it would be substituted for another port due to high waters down river. Winona was a nice town to walk around in but it was Monday and many shops were closed and most folks we talked to did not seem to know we had docked riverside the night before. We had to be back by Noon again to set sail for La Crosse, WI. La Crosse is a beautiful vibrant town and it was fun to explore but we were again back by 1230 to set sail for Dubuque IA. Dubuque hosts the National Mississippi River Museum and Aquarium. It is an incredible place to visit but because we had to set sail by 1230 we had scant time to fully appreciate the wonders of the many exhibits. Davenport has many historical sites and amazing history. We chose to visit the John Deere Pavilion because this company has played such a significant role in American farming. We would have loved to see more of the city but again we set sail at noon. On our way to Hannibal on Friday we encountered the major obstacle to our trip. The river was too high for us to pass under the Railroad Bridge North of Hannibal so we turned around and surprised the residents of Quincy IL with our presence. There is not much to do in downtown Quincy as businesses have moved to the suburbs but we did get to see the town square. Last bus from the town square back to the ship was at 430 but it never came so 15 of us were stranded in town. Calls to the numbers provided by the ship on the first day went unanswered. Eventually one enterprising passenger called the ACL 800 number where he was eventually forwarded to a customer service representative. He explained our situation and she told us she had additional numbers for the ship and she put him on hold. When she returned she said transport was on the way. Thirty minutes later with no shuttle in sight he called the number customer service had provided and read them the riot act. Soon a Salvation Army van arrived and the weary, hot, and tired passengers were taken back to the riverboat. The next day the Hannibal tour was accomplished by bussing everyone to Hannibal from Quincy. The Itinerary called for an overnight stay in St Louis to allow us to do as we pleased. We planned to visit the St Louis “Gateway” arch, tour the museum beneath the arch, visit the 150 year old St Louis Courthouse, part of the Gateway Arch National Park, and dine in one of the famous restaurants close to downtown. High water kept us in Quincy so passengers were bussed to St Louis for a tour of the city. The tour, plus the five hour roundtrip bus ride replaced the overnight in St Louis and eliminated any chance of seeing the real sights of St Louis. Finally we are on our way down river but alas we still cannot fit under the bridge so we tied up by a grain elevator just north of the bridge and spent the day and night in limbo. I wish we had gone back to Quincy so we could get off the ship for a while. We have spent Friday, Saturday, Sunday and now Monday waiting. Tuesday and we are under the bridge but we will sail by Hannibal and St Louis. Our next stop is Memphis. In the meantime we are out of items such as butter and running low on water. Passengers are asked to conserve by not asking for clean towels or doing laundry. Garbage is being stored on the aft landing of deck three. The great happy hours before dinner are out of some brands of liquor and water at dinner is served in small bottles. The after dinner entertainment now consists of the movie “Splash” rather than enjoying live bands. Memphis is now in sight and excursions consist of either a tour of the Memphis highlights or a “Deluxe Graceland Signature Tour”. We chose to see Graceland and, while no fault of ACL, it just complimented the entire cruise. Tickets were printed with the original date for our visit and had to be reprinted so we lost an hour waiting on the bus. This left us less than three hours to see the mansion and all of the various exhibits. To cap off our visit Graceland lost power so many of our passengers were left in limbo for more than an hour trying to get back to the buses. By the time we finally departed we were 1 ½ hours late and our sailing delayed. Our next stop was Vicksburg. We spent the entire day there. The battlefield tour was scheduled for 230 and when everyone returned we set sail for our next port, Natchez, MS. Home to more than a dozen antebellum mansions. Alas we sailed past Natchez and the advertised “southern-inspired” dinner was nowhere to be seen. Surely we will stop at Baton Rouge. It is the state capital and has the tallest state capital building in the US. The Governor’s Mansion is a replica of the White House and has been used as such in numerous movies. Yes, we did stop in Baton Rouge but not to tour this amazing city but rather to board buses with our luggage so we could again be bused—this time to New Orleans. Luggage was placed near the road and passengers had to drag their suitcases across the railroad tracks to the bus. Our plan was to disembark In New Orleans and drop our luggage at our hotel and immediately go to the World War II Museum. Nope, not gonna happen. The bus trip included a three hour tour of New Orleans. A nice tour but when it ended it was almost noon and the drop off point was in front of the downtown casino. Once again we dragged our bags, this time to the front of the casino hotel to get a cab to our hotel. It was too late to spend any meaningful time at the museum so we used the remainder of the day to simply recover from our trip. The Good. The America is fairly new. The bathrooms are larger than on most cruise ships. In room coffee is from keurig pods. The public spaces are large and well lit and the cocktail hours were well attended. The lectures are informative. The crew were both friendly and competent. The Bad. There were no alternate plans when we became marooned north of Hannibal. Dinners were bland in keeping with the fact that the average age of passengers was 70+. Sailing time was almost always at noon or 1230. At first I thought that was because they only traveled the river during daylight but that turned out to not be the case as we sailed at night the last several days. There seemed to be no good reason to spend so few hours in every port. We missed many ports of call and when asked if ACL might offer some sort of recompense or discount for a future cruise, like so many cruise lines do when plans go astray, we were simply told that the river height was an act of God, no future discounts. All in all, this was the most expensive cruise we have ever been on and the worst. Read Less
Sail Date September 2018
We have traveled extensively on European river boats, so we decided to try ACL's Columbia and Snake Rivers cruise. We opted for the pre-cruise Hell's Canyon Jet Boat tour, which was a fun-filled experience. ACL's ... Read More
We have traveled extensively on European river boats, so we decided to try ACL's Columbia and Snake Rivers cruise. We opted for the pre-cruise Hell's Canyon Jet Boat tour, which was a fun-filled experience. ACL's pre-cruise hotel is the Quality Inn in Clarkston, Wa. and it was an excellent choice because of its location on the river. Also, the meals were good, the rooms comfortable, and staff friendly and efficient. We were able to board the jet boat and the ship from the dock at the Quality Inn, making it very convenient and easy. The cabins (We were in #317.) were as spacious as a hotel room--quite different from those in Europe. The public rooms were comfortable and multipurpose for lectures and entertainment. An exercise room is available. Cocktails and appetizers were served nightly from 5:30p to 630pm when dinner was served. During entertainment, nightly at 8:30pm, cocktails were served as well a ice cream sundae, root beer floats and popcorn. Dining was held at one time for lunch and dinner and seating was at tables for four, six or eight. Menu selections included a meat, fish, fowl, and vegetarian option and included appetizer, main course, and dessert. The bread was fantastic every meal. An expert provided daily lectures on Lewis and Clark that greatly enhanced the experience. At night, the musical programs were presented by gifted artists, providing a very enjoyable hour. We were surprised by the age of the staff. All of them were young, enthusiastic, and efficient. Their goal was to make our journey the best--and they did that. Shore excursions were well-managed and bus transportation was available at every port. One of the buses was equipped with a chair lift making excursions accessible to all on board. There's actually not that much to see along the rivers, but ACL made all of it accessible, including Mt. St. Helen's. The average age of travelers on ACL is 75 and their cruises are geared to that age group. Therefore, the pace is slower than younger cruisers would enjoy. That's why, although we enjoyed the cruise and were impressed with most aspects of ACL, we probably will wait several years before we do another one. If you're a cruiser who wants a leisurely journey with a quality company, then, ACL is for you. Read Less
Sail Date September 2018
We wanted to see the lower Snake River and see some sites from the Lewis & Clark expedition. We chose this cruise for the itinerary and were pleased with the choice. The boat is comfortable, especially the Sky and Cascade lounges. ... Read More
We wanted to see the lower Snake River and see some sites from the Lewis & Clark expedition. We chose this cruise for the itinerary and were pleased with the choice. The boat is comfortable, especially the Sky and Cascade lounges. The staterooms are a bit dated, but comfortable and we enjoyed the balcony with table and chairs where we had several breakfasts enjoying the sunrise over the river. The crew is friendly and eager to please. The Riverlorian, Bill, and his wife added to our knowledge and gave us lots of laughs and entertaining evenings. The food is good, adequate choices, and they will make things not on the menu. I think the schedules for the days activities are well thought out, and for this reason we found it a very relaxing experience. We did the precruise experience in Clarkston with a jet boat trip into Hell’s Canyon. The Quality Inn was a most welcoming and friendly place to start the trip. If you’ve forgotten anything, Costco and Wallmart are a 5 minute walk. There is a winery next door and you are welcome to bring any wine on board that you like. I should mention that we had a visit with my husbands cousin while on board and the ships crew couldn’t have been nicer. They were welcoming and even were willing to have her join us for dinner and fix a special dietary meal for her! Read Less
Sail Date September 2018
We love the "small ship" experience of American Cruise Lines and selected this 11 day Grand New England cruise for the wonderful scenery, food, and ports. Two special highlights - the lobster roast picnic in Rockland, ME at the ... Read More
We love the "small ship" experience of American Cruise Lines and selected this 11 day Grand New England cruise for the wonderful scenery, food, and ports. Two special highlights - the lobster roast picnic in Rockland, ME at the Sail Power and Steam Museum, and the sail on the Schooner Lannon in Gloucester, MA. The new ship the Constitution was lovely but seemed very crowded. Staff had to conduct Cocktail Hour in both lounges and it was still difficult to get a drink and find a place to sit. Dining room was crowded and noisy. Not everyone could be accomodated on all of the shore excursions they wanted to take. This is the largest ship American has built so far - we had to take the tender in 4 of the ports which really cut into touring and sightseeing time. Was this because the ship was too big to dock at the smaller ports? The food was excellent for the most part with a few misses, and the service was pretty good in the dining room most of the time. Wine is included at lunch and dinner, but American serves very low end inexpensive wines. They are now offering room service breakfast and an additional cocktail time after dinner - I guess to make it feel like a more luxury line - but I feel you still choose American for the small intimate ships and opportunity to see the smaller ports, and this trip did not deliver as successfully as other trips. Some of the staff - Guest Services Coordinator, Assistant Hotel Manager to mention two of them - were especially gracious, and we did book another trip on American. It will be our 14th to clearly there is much to love about this cruise line. We long for the older ships - the 50 passenger Eagle and Glory - but I guess American just can't make a profit with a ship that size. Read Less
Sail Date September 2018
We had always wanted to do the Lewis & Clark Columbia River Trip. American Cruise Line's American Pride river boat provided such an opportunity. Although the ship is dated and shows some wear and tear, we rate the trip as ... Read More
We had always wanted to do the Lewis & Clark Columbia River Trip. American Cruise Line's American Pride river boat provided such an opportunity. Although the ship is dated and shows some wear and tear, we rate the trip as EXCELLENT!!! The staff was extremely friendly and helpful. The food was super and the shore trips fantastic.. This trip is a bit expensive but it is "all inclusive". It which includes all alcohol (beer, wine & cocktails), tips and most shore excursions. The buses were comfortable and drivers informative and fun. In fact, many times they showed videos of the attraction or area we were about to see. The on-board programs were top notch. Their Lewis & Clark program is outstanding. We really enjoyed seeing this part of our great country and learning about an important period of our history. Five stars for this one. What more can I say? Read Less
Sail Date August 2018
Wanted to do a river cruise, but didn't want to fly to Europe. Shopped for itineraries, and decided on the Mississippi. Shopped Cruise lines and decided on American Cruise Line. It was a really good package, including a pre-cruise ... Read More
Wanted to do a river cruise, but didn't want to fly to Europe. Shopped for itineraries, and decided on the Mississippi. Shopped Cruise lines and decided on American Cruise Line. It was a really good package, including a pre-cruise hotel in St. Louis, all-inclusive cocktails and wine, highly rated cuisine, relatively new river boat, and an itinerary that sounded interesting. All-in-all, it matched our desire for a pleasant, relaxing vacation. Came home rested....not exhausted. It was an "age appropriate" experience for us They fed us well, kept us entertained with river talks, wildlife talks, evening entertainment by two very enjoyable entertainers, plus guest entertainers. It was all quite low key, with no high energy razzle dazzle to wear us out. The excursions were all nice, considering that the destinations weren't very exotic. Interesting, but no Taj Mahal.....or Eiffel Tower. We met many very nice folks along the way, and everyone on board seemed to be in the same mellow place as us. Loved it. Would highly recommend it for any active seniors. Read Less
Sail Date August 2018
Recently returned from a Mark Twain theme cruise from Minneapolis/St. Paul to St. Louis. Cruise line great for seniors as excursions are low key requiring very little effort. Food and menu choices are very good. Service by an all American ... Read More
Recently returned from a Mark Twain theme cruise from Minneapolis/St. Paul to St. Louis. Cruise line great for seniors as excursions are low key requiring very little effort. Food and menu choices are very good. Service by an all American crew is excellent; and tips are included in the cruise cost. Entertainment was marginal at best except for the Mark Twain portion. This is our second ACL cruise and we will be taking more in the future. Overall experiences: Embarkation and disembarkation very smooth; stay at Hotel for one night prior to sailing included and St. Paul Hotel is 1st Class. Cabin size adequate for two very well laid out with plenty of room for your "stuff". Dinning times flexible with good food and great service although sometimes slow. Excursions okay, suitable for most any senior but not very exciting unless one likes looking at buildings in mid-western towns. John Deere Pavilion and St.Louis Arch were highlights of this trip for us. Overall service from our all American crew was excellent. The entire staff did not know how to say no! TV reception and internet access/speed not good and needs improvement. Port stops were rushed so that no or little time was available to explore port cities on foot after shore excursions were completed. Read Less
Sail Date August 2018
We always wanted to go to Alaska and wanted and intimate experience. It was an excellent ship with a wonderful crew. We saw the wonders of Alaska; spectacular scenery, wildlife including bears, eagles, humpback whales and orcas, sea ... Read More
We always wanted to go to Alaska and wanted and intimate experience. It was an excellent ship with a wonderful crew. We saw the wonders of Alaska; spectacular scenery, wildlife including bears, eagles, humpback whales and orcas, sea otters and sea lions, the native culture and people, and wonderful history of the area. American Cruise Lines does an excellent first rate job. We have already booked another cruise. Accommodations were very comfortable. The crew was friendly, caring and service oriented. Onboard entertainment and lectures included people who lived the life we were learning about. The food was outstanding throughout with many delicious choices at each meal. Happy Hour was the time to share the day's experience with new found friends. On-shore excursions offered flexibility and choices that provided comfort and interest for all. Our cruise was an experience of a lifetime. We would highly recommend this Company for "Small Ship Cruising Done Perfectly." American Cruise Lines lives by this motto! Read Less
Sail Date August 2018
We, with two other couples who also were celebrating 55 years of marriage, were looking for a domestic, low key, intimate cruise. This well fit the bill although it was quite expensive relative to other luxury options......but we ... Read More
We, with two other couples who also were celebrating 55 years of marriage, were looking for a domestic, low key, intimate cruise. This well fit the bill although it was quite expensive relative to other luxury options......but we understood a small vessel simply had to be more expensive. The cruise met or exceeded many expectations, friendliness of staff, cleanliness and size of state rooms and other spaces, interesting ports, good shore excursions and generally good + food quality, variety and presentation. BUT, the food service was barely acceptable and the server we had would not last a day at a restaurant like Cracker Barrel. Aside from the captain, first mate, chef and hotel manager, the entire staff appeared inexperienced. While the staff were invariably polite, respectful and helpful, the lack of experience/training was obvious. I will not take another trip with them and certainly not recommend it to anyone....at half the price it would be decent. Read Less
Sail Date August 2018
Wanted to experience the Columbia River and snake River. The trip was a huge disappointment. The ship was basic. No riverboat atmosphere. Cabins sparse. Veranda furniture rusty. Windows dirty. Food only fair. Often not warm and had to ... Read More
Wanted to experience the Columbia River and snake River. The trip was a huge disappointment. The ship was basic. No riverboat atmosphere. Cabins sparse. Veranda furniture rusty. Windows dirty. Food only fair. Often not warm and had to be sent back to kitchen Service minimal. Many dining room staff were not trained sufficiently. Four of them said that they were new-started the day before noon Entertainment was quite good 3 nights out of 7. Staff did not exude friendliness. No security at all. No one checking passengers in or out. Extremely overpriced. Excoursions poorly run. This cruise was advertised as a luxury cruise. We expected a riverboat atmosphere but the public rooms felt like a retirement home coffee shop. To describe the food as gourmet is a huge stretch of the imagination. A tablemate described the food as hospital food. They did have lots of booze at the happy hour. Read Less
Sail Date August 2018
This was the 3rd cruise with American Cruise Lines for my wife and I. It was recommended to us by fellow travellers during our last ACL cruise in Chesapeake Bay. In particular they asked us to make sure that we booked a trip where Todd ... Read More
This was the 3rd cruise with American Cruise Lines for my wife and I. It was recommended to us by fellow travellers during our last ACL cruise in Chesapeake Bay. In particular they asked us to make sure that we booked a trip where Todd Weber was the tour guide. This we did, although we had to join a waiting list. Unfortunately the forest fires in California created so much smoke that it drifted north to our pre cruise stop- Seattle and into Oregon. No fault of ACL. Back to the cruise. We were the only Brits on board. Us together with one Australian couple were the only non USA citizens on this trip. Todd Weber gave a great daily narration of the struggles that Lewis an Clark’s had to endure to help open up a route to thePacific. He also brought along samples of the various implements and Arms they used on the journey. Due to the smoke our view of Mount St Helens was non - existent. The food on board was a little disappointing as was the wine selection. Obviously a budget selection. The Happy hour is still a favourite. But too many seats, no room to circulated and meet fellow travellers. The crew done an adequate job but did not really engage with the passengers. Without Todd this trip would have been really disappointing. Read Less
Sail Date August 2018
Having cruised on several "big box" ships, I much prefer the small ship experience and this was our second small ship cruise. Starting in Juneau AR, the Constellation made stops in ports that the larger ships skip. We got to ... Read More
Having cruised on several "big box" ships, I much prefer the small ship experience and this was our second small ship cruise. Starting in Juneau AR, the Constellation made stops in ports that the larger ships skip. We got to experience several National Parks saw 3 of Alaska's better known glaciers and witnessed the 'calvings' of large portions of glaciers. We saw wildlife up close, bears with cubs, moose and deer and on the water, whales, sea lions, seals and water birds. We threaded our way through waters dotted with brilliant blue and white glaciers. In the ports we met lots of people who are year round residents who gave us an insiders perspective on what it is to work and live in Alaska. Our days were busy and we were usually tired when we returned to the ship where all the service was excellent and we would enjoy a great evening meal and relax. Traveling on the Constellation made this a really great and memorable vacation. Read Less
Sail Date August 2018
Not since our first four-day cruise in 1985 on the Star Ship Royal in the wake of a hurricane have we been more disappointed. We have traveled all over the world on many different cruise lines but have never been more disappointed than in ... Read More
Not since our first four-day cruise in 1985 on the Star Ship Royal in the wake of a hurricane have we been more disappointed. We have traveled all over the world on many different cruise lines but have never been more disappointed than in American Cruise Lines. The cruise experience with American did not have the value we expected for the price we paid. This was our first experience with American and for now we will return to our favorite cruise lines where service and value is foremost. We booked one of the Owner Suites because the American advertisement stated they were up to 450SF and had a “Full-Size Bathroom.” I should have been suspect when I could not find a single picture of their Full-Size Bathroom. Now I know why no pictures. It was literally three steps by five steps (size 11 shoe) and a shower at the end with a door that could not be closed for use unless you were in the shower! My picture is attached for future buyers. I hate to think what the size of the bathrooms were in all the room categories below the owner suite. We took the pre-hotel package at the Battery Warf hotel in Boston. It was adequate and located just outside the North End areas. The transfers to the ship the next morning where well organized and fortunately arrived at the pier after a thunderstorm. Unfortunately, I can’t say the same for disembarkation. American docks on Pier 8 in Charlestown. There is no cover between the parking lot and the 100-yard walk along the pier to the ship. The morning of disembarkation we had torrential rain and got soaked making the walk to the parking lot where our luggage was under a kitchen fly tent getting wet with blowing rain. It took two days for some items to dry out! The dining experience was disappointing. The serving staff could not take and deliver an order without multiple errors. My wife has a food allergy and tried ordering meals not specified on the meal option card as available. She got totally frustrated with what was delivered for her meals. The food portions were small, and I didn’t think one could get prime rib ¼ of inch thick—but I was wrong. The way we got great meals was to eat lunch off the ship and select some of the best seafood restaurants in out port of calls. Thanks Miss Google! We never saw the captain introduced himself during any of the functions/meals. Did not see much of him about the ship (only 164 passengers on board) and after he blew the docking at Martha’s Vineyard and we had to go to an alternate port (New Bedford) we did not see him again. The day after New Bedford there was a different captain onboard the ship until we returned to Boston! The good part about the experience was the neat New England ports we visited along the way. The included shore excursions options were educational and the optional ones we bought were priced reasonably. A plus. Of the ten evenings, the entertainment was good for four or five nights. Local talent got on the ship, entertain and then departed. The other nights we departed the area after a few minutes. The resident local expert on board provided good insight into the region. There were basically no other activities. The workout area was a total loser. The low ceiling would not allow treadmills or elliptical devices. All that was there were variants of incumbent bikes. They did learn a lesson from earlier reviews and did not run out of food during the pre-diner “happy hour.” Some evenings they had nice choices. In summary, the cruise experience with American did not have the value we expected for the price we paid. This was our first experience with American and for now we will return to our favorite cruise lines where service and value is foremost. Read Less
Sail Date August 2018
We wanted to live like Mark Twain and watch the world go by while cruising the Mississippi. Our experience was exactly what we wanted! We spent most of our days out on our balcony, eating breakfast, reading and enjoying beautiful ... Read More
We wanted to live like Mark Twain and watch the world go by while cruising the Mississippi. Our experience was exactly what we wanted! We spent most of our days out on our balcony, eating breakfast, reading and enjoying beautiful scenery. Being pampered by the staff was just a bonus. The food was delicious and the menus were very interesting. Vegan foodies will also enjoy the dining experience. There were a variety of activities aboard like daily river talks, warm cookies, bingo, family feud and happy hour. All of the various lounges were very comfortable with lots of seating and configurations for playing games or cards. The laundry facilities were first rate, and we were even provided the detergent and fabric sheets for free. The exercise room had many pieces of equipment, but most people got their exercise by walking up or down the stairs, which were not too steep and easy to use. We highly recommend this tour! Read Less
Sail Date August 2018
Wanted to see the northwest and brochures for American Cruise lines was inviting. The queen of the West American Cruise Line trip was very disappointing. The ship was old, food mediocre, overpriced, noisy going through the locks. The young ... Read More
Wanted to see the northwest and brochures for American Cruise lines was inviting. The queen of the West American Cruise Line trip was very disappointing. The ship was old, food mediocre, overpriced, noisy going through the locks. The young staff, wait staff, while they try hard are only part timers. The stops were boring, except for the Snake River jet boat. , sad to pay so much and be let down. The entertainment was not good, except for Kevin Neil, who was great !!! They could have him every night. Not the fault of the line, but the smoke from the California and Canadian fires really obstructed our views. Even when you get to a excursion you like, there is not enough time to stay. Breakfast was the only meal that was ok ( as a cook myself, hard to mess up breakfast). Queen of the West was supposed to be refurbished. They put new carpeting on the top deck and new chairs. Save your money. Read Less
Sail Date August 2018
We wanted to see as part of the US we had not visited before--the Northwest--and we thought seeing it by river would be different and fun. We also wanted a small cruise for our first cruise, and this 150-maximum person cruise seemed right ... Read More
We wanted to see as part of the US we had not visited before--the Northwest--and we thought seeing it by river would be different and fun. We also wanted a small cruise for our first cruise, and this 150-maximum person cruise seemed right for us. We also liked the idea of having a theme (following the path of Lewis and Clark) and of having a historian/lecturer on board. The historian was terrific--funny, informative, entertaining and engaging. He helped put everything we were seeing in context. The excursions, which were almost all included in the overall price, were uniformly interesting and fun. Dining was excellent. Three delicious, chef-prepared meals using local ingredients. It was like eating every meal at a fine restaurant. The staff was unfailingly attentive and friendly--from the wait staff to the cruise directors to the cleaning and support staff. Our one suggestion was to have more physical activity offered as options, such as short hikes. We would definitely go on another cruise with ACL. Read Less
Sail Date August 2018
Southeast Alaska cruise was wonderful. Being a smaller ship we were able to get into ports and closer to glaciers that large ships could not. We can't say enough about this crew and itinerary. Each day was a unique experience. I have ... Read More
Southeast Alaska cruise was wonderful. Being a smaller ship we were able to get into ports and closer to glaciers that large ships could not. We can't say enough about this crew and itinerary. Each day was a unique experience. I have some food allergies and the crew went out of their way to ensure I had many choices and alternate methods of preparation. The scenery, the wildlife and the history were presented very well. The shore excursions were well organized and the guides were knowledgeable and interesting. In Glacier Bay a National Park Ranger came onboard all day to explain the history and wildlife of the park. We enjoyed Kake and the presentation on the language as well as the performance by the children at the school. Haines was so special - bears, eagles, seals and our guide was very good. Tracy Arm was fantastic - turquoise water and cobalt blue ice, seals etc. We did take a seaplane tour in Petersburg that was unbelievable - flying over the glaciers and icefields. As we were taxiing back to the hanger there was a sea lion sitting on the dock - must have weighed at least 900 pounds! Read Less
Sail Date August 2018
A great cruise on a small boat - about 100 people. Smaller makes for more friendly. The chef told us at the beginning we would be eating lobster daily and that we did, at nearly every of the 3 meals a day. The lobster omelet was ... Read More
A great cruise on a small boat - about 100 people. Smaller makes for more friendly. The chef told us at the beginning we would be eating lobster daily and that we did, at nearly every of the 3 meals a day. The lobster omelet was especially tasty. The on land trips were informative and we were allowed time to go out on our own as well. The cruise director Chelsea was just full of enthusiasm and made the week go by too fast. My wife and I really enjoyed getting close enough to 19 lighthouses to take identifiable photos of them. Even got to walk up to 3 of them.The entertainment during the evenings was enjoyable, especially the group of 10 college youth signing oldies and goodies.Watching the boat dock and depart the dock was also a first event for myself. You should go; you will enjoy it for sure. Read Less
Sail Date August 2018
We chose this cruise hoping to find a method of travel and cruise line that would work okay for person of limited mobility. Sadly, we felt that this trip was overpriced, and that we were misled by sales people. The Spirit is in need ... Read More
We chose this cruise hoping to find a method of travel and cruise line that would work okay for person of limited mobility. Sadly, we felt that this trip was overpriced, and that we were misled by sales people. The Spirit is in need of refurbishing. The salesperson I spoke with said it had been done. The cabin was clean enough, but I have traveled on much older vessels that were more updated. I was told that the Spirit would be the next ship to be replaced. The fitness equipment on board was pitiful. The equipment was outdoors and not plugged into power. The salesman said there would be freeweights similar to what you find in a hotel fitness room. There were none. While we appreciated the size, it is a very noisy little ship. Our cabin was on the stern, and engine noise is deafening at times. We were next to the rear outdoor steps, and ship personnel would run up and down at all hours. I finally caught and discussed the door slamming with one of the housekeeping staff. Cabin 321 should be converted to storage.This is an upper level priced cabin. For this price some shore excursions should be included. This was not. Warning to those going to Butchard Gardens...This is a 90 minute ferry ride, 40 minute motor coach, 90 minutes in the garden, 40 minutes back to ferry, and another 90 minutes on the ferry. The gardens are beautiful, but see them on another trip. I appreciated the dining room. We were not assigned seats. There were minimal choicees, but I was happy not to have to fight my way through a buffet to find something to eat. Read Less
Sail Date August 2018
Every minute on this cruise was wonderful. I have traveled by car and RV on the Maine coast, but never from a cruise ship. It was just magical. Breathtaking scenery, wonderful meals, deliciously cooked, presented perfectly, and served ... Read More
Every minute on this cruise was wonderful. I have traveled by car and RV on the Maine coast, but never from a cruise ship. It was just magical. Breathtaking scenery, wonderful meals, deliciously cooked, presented perfectly, and served expertly. So many choices every day for every meal. Lots of excursion options, great speakers on board, all was outstanding. The staff were all helpful, friendly, knowledgable and professional. The staff doesn't know how to say "no" to any request. For example, during our daily happy hour I asked for a specific brand of liquor which they did not have on board ... but the Hotel Manager got it for me at the next port! How thoughtful is that!? I was traveling with 3 girlfriends, and I loved it so much (and knew that my husband would also), that I booked this same exact cruise next year for my husband and I to enjoy together. What more can I say? Read Less
Sail Date August 2018
Small ship cruise up the Mississippi River on the "America." This ship has a capacity of about 175 passengers, but it wasn't full so there was only about 150 guests. My single cabin was very spacious. It contained a desk ... Read More
Small ship cruise up the Mississippi River on the "America." This ship has a capacity of about 175 passengers, but it wasn't full so there was only about 150 guests. My single cabin was very spacious. It contained a desk with 6 ample drawers, a short bureau with 3 large drawers and a TV on top, a twin bed, a small bedside table, a desk chair, and a swivel chair. The bathroom was adequate and efficient with 2 drawers next to the sink, though the shower stall was a little cramped. Grab bars in the bathroom and shower were nicely placed. Marine toilet was fine. Balcony had a table and 2 chairs. Everything was very well cleaned and maintained. The food was very, very good. Many meals were excellent, a couple were marginal, but overall we were not disappointed. The dining room was open seating -- you could sit anywhere and with whoever you want at all meals. You sat with various strangers and became friendly traveling companions and then friends. The dining room served breakfast (7:30am to 9:00am), lunch (12:30pm) and dinner (6:30pm). Breakfast could be anything you wanted to order (no buffet). They served a limited menu at lunch and dinner; basically 4 selections with a choice of meat (beef or pork or lamb), chicken, fish, and a vegetarian dish. If you didn't like anything on the menu, you could ask for a hamburger or a sandwich. They were very accommodating. Appetizers were either soup or a salad (and these were always excellent!). You usually got a choice of 2 delicious desserts, and there was always ice cream. You did have to pre-select your lunch and dinner choices in the morning at breakfast so the chef would know how many of what item to prepare. (I always forgot my selections so took a picture of the selection card with my smartphone to review later!) Shore excursions were hit or miss. So much depended on the tour guide. Some guides were good, others not so good. This was a 3-week cruise so we stopped at about 20 cities. There were days that we had 2 excursions, and days that we only had one, depending on the schedule. Overall, the tours were worthwhile. I would have liked spending more time in each port city, but that's the nature of any cruise -- you only get a taste of what you are visiting, and then you are on your way to the next stop. The majority of excursions are included in the price of the cruise. There were some that you had to pay extra for. Evening entertainment was limited, but extremely talented. They brought in singers or musicians every night to entertain us for an hour or so. Remember, this is a small ship so don't expect Broadway or Las Vegas productions! It was simple but fun. I highly recommend American Cruise Lines. This was my 3rd cruise with them. Read Less
Sail Date August 2018
The small ship (175 pax), great itinerary and solid crew made this cruise a most enjoyable experience. The staterooms are large (300 sq ft) and well appointed. The bathrooms are well laid out and the overall condition of the ship was ... Read More
The small ship (175 pax), great itinerary and solid crew made this cruise a most enjoyable experience. The staterooms are large (300 sq ft) and well appointed. The bathrooms are well laid out and the overall condition of the ship was excellent. We even used our balcony several times, even though we were in a cool climate in Alaska. The dining was uniformly outstanding all week. If you like fresh seafood from Alaska this is the cruise for you--wow what a feast! The dining room is large and well lit and can easily fit the entire passenger complement at one sitting. The shore excursions were also well planned and with one exception were terrific. We loved the nightly entertainment. Just the right amount of quality music and fun, since most of use were quite tired after days that were packed with so much to do. The White Pass Railroad trip was a big highlight, along with two separate glacier experiences that were almost beyond description. The smaller ship was able to get up close and personal to these massive rivers of ice and the experience was stunning. I have to mention the most extravagant and fun Hot Cocoa Bar we have ever seen as well. ON one of the glacier visits ACL really pulled out all stops--what an delicious and different bit of fun--yummy!!! All in all a terrific week all around. Read Less
Sail Date August 2018
American Cruise Line Complaint List 1. Four of us took this cruise line for the Mississippi River Cruise. Upon arrival in my room, the bathroom draws were dirty with long dark hairs and tissues that contained makeup residue. I asked ... Read More
American Cruise Line Complaint List 1. Four of us took this cruise line for the Mississippi River Cruise. Upon arrival in my room, the bathroom draws were dirty with long dark hairs and tissues that contained makeup residue. I asked for it to be cleaned. The second day my room was not cleaned when I returned to port. The bathroom had not been touched and used bath towels were still on the floor. I asked the Cruise Manager to have it cleaned and he said he did not have anyone because the cleaning staff is finished at 2PM. This was 3:30 PM. I asked how often the bedding is changed and was told only when necessary. The balcony was filthy with bird droppings, and soot on the chairs and table and spider webs on the railings. It took three days before it was cleaned. There were no outside privacy barriers in place between suites. They attached the canvas barriers on day 5. 2. On the second day the toilet overflowed and water surged into the room. They had to wetvac and use dehumidifiers to contain and control it. When asked what happened we were told “this happens often.” We had to stay out of our rooms for the whole day. 3. Our Travel agent had requested, and was told that a Mah Jongg set would be on board for us. The Mah Jongg set was not on board as promised. The Cruise Director did not seem to have any idea of a request for it. She said she would order it the next day. Two days later we received the Chinese version, which we are not able to play. After several attempts to have someone order the American version (there were several excuses as to why they could not get it) it arrived on Thursday afternoon the second last day of the cruise. 4. The interior décor of the ship was extremely dated and furnishings, fabrics, and accessories were the cheapest quality available. It had the appearance of assisted living facilities from 25 to 30 years ago. Most furniture was very uncomfortable to sit and relax in. 5. The food was terrible. Other guests at the table complained as well. It was tasteless, heavily salted, and lacked a nice presentation. Nothing like the pictures or statements in the brochure. The wine was of the cheapest quality available. The brochure states that premium wines are available if asked for. The Cruise Manager said they did not have any on board. When asked if we would be able to have a better wine selection he said he would see if he could purchase some in port. I had to give him some names since he was not familiar with better quality wines. Several of us, as well as other guests, had problems with hand and feet swelling due to the enormous amount of salt placed in the food. The wait for food was exceptionally long at most meals. 6. The state of the dining room was deplorable. Chairs were dirty with several food spots/stains all over each chair, the chairs were frayed and worn, wood parts were scratched and unstained. The windows were dirty, cobwebs were in all the corners and utensils were not clean. When asked why the flatware was dirty we were told that the dishwasher breaks often and they have to wash by hand (this is a health issue). When we requested ice, they said the ice machine breaks down from time to time. Some of us requested Arnold Palmers with lunch and when they came they looked like lemonade. When we asked to put more ice tea in the drinks they said they were out of ice tea. When 1/2 & 1/2 or cream was requested for coffee they were unable to supply it most of the time. They ran out of it several times and explained they would have to get some at the next port. This is unacceptable to run out of staple items that should be part of their pantry. 7. The wait help is inexperienced, untrained, and unable to provide proper dining room service. The other help lacks appropriate training as well. No one seems to communicate with each other and that affects the quality of the cruise. 8. The dining room apparently had no dress code as people came in unshaven, hair uncombed, in jogging shorts, dirty tees and some wore revealing clothes. 9. In order to appease our protests, by the way which were justified, we were given a private tour of a mansion and we learned that were labeled “the four pests,” to put it mildly. 10. The Atchafalaya Bayou tour was awful. We were told we would be in pontoon boats and when we arrived the boats were metal flatboats with plastic roofs and sides were a hard plastic. The air circulation was extremely poor and it was 93 degrees outside. The metal seats were filthy and we used our hands to wipe the smoot off. There were dead insects all over the boat. The tour was boring and uneventful with an awful lunch that followed. 11. The last night of the trip one of us got violently ill with stomach cramps and uncontrollable diarrhea, probably from the unclean utensils. They had no access to medical care which, by the way is a liability while traveling. I had to take her to the Tulane University ER at 5:30 AM. I had to get a cab and haul two suitcases out to the cab as well. No one offered to help. 12. At 8:15AM I called the tour director to tell her that I would be getting a cab to make the 8:30 AM New Orleans Tour with transport to the airport. She said they were about to leave. I asked her to call the bus and ask them to wait since I would be there shortly. She said the bus won’t answer their phone and suggested that I just go to the airport and wait for my flight which was at 2:50 PM. I could not believe her disinterest and cold, and uncaring manner. 13. They put early breakfast out in the two lounges at 6:30 AM for what they called “early risers.” The supplied coffees, teas, and muffins. You ended up making the large coffee pot yourself because they never arrived at 6:30 AM and of course there was no cream, only milk. The display of muffins was so sparse, usually 5 to 6, that if you did not get there on time you were out of luck. 14. On our return trip at the airport we meet fellow passengers who volunteered experiences of the cruise. Major criticisms were: the terrible food and wines; the inexperienced and untrained help; the dated décor of the ship and rooms; as well as mediocre shore excursions. The main complaint was the price of the trip and what was received in return. All said they would not recommend this trip to others. 15. This was the worst and most unprofessional travel experience my friends and I have ever encountered! On their web site they state “The gracious hospitality and personalized service of the American Cruise Lines staff is what we are known for, as is the exquisite cuisine prepared each day by our master chefs. On board and ashore, we work with our guests to accommodate specific interests, tastes, and needs.” Our motto is Small Ship Cruising Done Perfectly. ® This is FALSE ADVERTISING and far from the truth. We contacted the company for compensation and they put us off and never returned our calls. They are unprofessional disinterested in their clientele. They take your money and don't care about providing a an appropriate experience. Be cautious with this cruise line.! Read Less
Sail Date August 2018
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