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2 Helpful Votes
Sail Date: September 2018
We had outstanding night time entertainment. We toured several 1800s port cities in the San Juan Islands including an underground tour of Port Angeles where the the level of the terrain had been raise about 10 feet putting the first floor ... Read More
We had outstanding night time entertainment. We toured several 1800s port cities in the San Juan Islands including an underground tour of Port Angeles where the the level of the terrain had been raise about 10 feet putting the first floor of all the buildings under ground.We visited Olympic National Park including Hurricane Ridge where we were snowed upon in early October. We learned about the serious impact on the area caused by the decreasing salmon runs. It's not just the loss of salmon. There are great efforts going to restore the salmon. We visited the outstanding Chihuly glass museum. Everyone should see it. Our ship was bright and clean with a super staff to care for our every need. We had twice a day housekeeping service in our nicely furnished cabins with a comfortable king sized bed. We had one sitting in the dining room for each meal at tables of 8 with great interaction between the guests. The meals were great. The weather was mostly overcast with rain on a couple of days. That did not stop the planned activities. We also had bright sun on a couple of days. It was a beautiful tour that anyone could enjoy. Read Less
4 Helpful Votes
Sail Date: September 2018
We had a wonderful “small ship” experience on the American Cruiselines Queen of the Mississippi. The food was fabulous and the crew was top-notch. The ship was only a couple of years old, so rooms were comfortable size and bathrooms ... Read More
We had a wonderful “small ship” experience on the American Cruiselines Queen of the Mississippi. The food was fabulous and the crew was top-notch. The ship was only a couple of years old, so rooms were comfortable size and bathrooms were clean and up to date. We had a room with a balcony, which offered space for a nice table and chairs for eating with a spectacular view, or to just enjoy the peacefulness of the river. Once on the ship we didn’t have to pay for another thing! Shore excursions at each stop were included at no additional charge and offered a variety of enrichment opportunities from museums, art and history to local flavor. At St. Louis, the boat docked right under the arch! All drinks on board were free, from soda and juices, to bottles of wine at each table for dinner. At the evening entertainment we were offered popcorn, ice cream sundaes and cookies and open bar. And then there were the cocktail parties every afternoon. We can’t say enough nice things about this trip. After 20+ cruises on Princess this trip was expected to be just a short fill-in. Boy, did we have a great time! With a passenger count of about 125 people, we experienced personalized service with an extremely happy crew. We booked another trip with American Cruiselines before we disembarked. Can’t wait to go again! Read Less
6 Helpful Votes
Sail Date: September 2018
My sister-in-law booked this cruise and invited my husband and I to join them. We have traveled numerous times together and have many of the same expectations and standards. Upon reading the itinerary we were excited for the ... Read More
My sister-in-law booked this cruise and invited my husband and I to join them. We have traveled numerous times together and have many of the same expectations and standards. Upon reading the itinerary we were excited for the adventure. Upon embarking, the ship smelled old! The flower arrangements were artificial and very dusty/old and tired looking. The main gathering room, The Chesapeake room, has dirty couches and broken blinds. The stateroom was one of “the larger” rooms with a king bed (actually two twins pushed together, VERY uncomfortable) was crowded. The TV was a 19” and hard to view from the bed. The brochure stated dvd’s were available, it failed to mention they were from the 1990’s and very few. Our cabin’s furniture was also very dated and soiled. Three small pillows were there, strange for a king sized bed. The bathroom was very small and cramped. On our preference sheet, we requested extra toiletries and a small fan, neither were provided. Actually, the ship RAN OUT of shampoo and they often did not replace the bar soap. On the third day of a seven day cruise, they couldn’t keep up with the towels. There were times we did NOT have ANY towels. I mentioned my concerns to hotel manager and he told me as he was walking away (over his shoulder) there isn’t any shampoo on the whole ship! He scolded me when I asked him for a replacement key and to keep it away from my cell phone. I mentioned it never worked and that it wasn’t near my phone, he just repeated my scolding louder. Tours were very disorganized and not ADA compliant. My husband had to lag behind to help other passengers as no cruise member did. The entertainment consisted of a banjo player (who was really pretty good) and several lectures! How is lecturing a bonus evening entertainment? The food was phenomenal! Jvon was our server and was fantastic, he kept us sane! There was NO room service so we never had breakfast on board. There was a coffee donut setup from 6-7 Read Less
4 Helpful Votes
Sail Date: September 2018
Friends had recommended this cruise line. AmericaCruise could not be blamed for the weather which was unsaleable. However, as we were could not go to Nantucket, Martha's Vineyard, Block Island, we were 2 days in New Bedfore and 2 ... Read More
Friends had recommended this cruise line. AmericaCruise could not be blamed for the weather which was unsaleable. However, as we were could not go to Nantucket, Martha's Vineyard, Block Island, we were 2 days in New Bedfore and 2 days in NewPort. The brochure stated most excursions were complimentary, but this is UNTRUE. The only complimentary excursion were walking tours. They ranged from $25 per person to $50 per person on NewPort to the Breakers. It was unexplainable why our name was not listed on any pay tour for 4 days although we had turned in the paperwork timely and correctly. When there was an opening for the $50 per person to the Breakers, the bus. My husband at that time, had had enough and complained why the crew did not schedule enough transportation for all the cruisers, not just 50. We debarked then, never to sail again on Americruse. Read Less
1 Helpful Vote
Sail Date: September 2018
We signed up for the American Cruise lines tour and stayed at their hotel pick, the Crowne Plaza, in downtown Seattle. Very nice hotel. Probably above our pay grade any other time. They let us unload our bags and then drive to the parking ... Read More
We signed up for the American Cruise lines tour and stayed at their hotel pick, the Crowne Plaza, in downtown Seattle. Very nice hotel. Probably above our pay grade any other time. They let us unload our bags and then drive to the parking garage. No place to park at Crowne Plaza unless you valet at $50 a day. As a side note, the cruises are set up more to fly in rather than drive in. We drove but be prepared for parking near the pier for $22 a day. We parked where the ship was leaving from and walked back to the hotel. Transportation may be required depending on the departure site. We stopped by Pikes Market on the way and had trouble finding a nice sit down restaurant that wasn't stuffed with people. (it was Friday) We later found out we should have headed for the wharf for many nice places to eat and watch the sunset. The hotel stay also included a bus tour of Seattle the next day which I felt was a bonus. We lucked out with the weather but not with the fall colors. Abnormally warm weather delayed the colors changing. Minor problem. We barely got rained on for 7 days. The ship christened in 2005 was clean and just the right size. There were about 80 guests and 20 crew. The small size was why we picked this cruise. There were a lot of seniors on board but not all. Entertainment was geared toward the older set. The dress code is apparently not set in stone but I did notice some changed attire for the cocktail hour and dinner. Food and drinks were great of course and included in the fare. The stops they had set up were great. We enjoyed them all. If we had to pick a favorite it would be Friday Harbor and the San Juan Islands. Great trip! Read Less
3 Helpful Votes
Sail Date: September 2018
As a first time river cruise client, we were anticipating a first class experience by the information provided in the ACL print, the cost associated with this booking and the communication with the sales staff prior to the trip. We were ... Read More
As a first time river cruise client, we were anticipating a first class experience by the information provided in the ACL print, the cost associated with this booking and the communication with the sales staff prior to the trip. We were super excited to travel the Columbia and Snake rivers to see the scenery and gain knowledge on US history. To say this cruise fell short is being kind! It should have been first class all the way! Upon arrival on the ship we noticed the majority of passengers were quite elderly. The greeting as we boarded was non- welcoming and non-informative. We are 66/67 so considered seniors but the demographics were more our parents’ age. When I mentioned this to the Hotel Manger she said that was the targeted clientele . She was correct in that activities etc were geared for them. They may not be able to advertise the demographics but it could be inferred in the literature in other ways. ****EVENING ENTERTAINMENT- from 8:15 to 9 with 4 evenings that were utterly awful! The 3 evenings that were ok, people wanted the entertainer to continue but they were not contracted to do so! Nothing to do after 9...not even able to get a drink! At 9 o’clock the ship was dead!! When I asked the Hotel Manager about this she said the staff has long days so they need to be finished by then! Really!? We are on vacation! In our opinion it should have been staffed later than 9! Nothing fun on the ship, not even music in the main areas! Nothing to give you the feel of where you were traveling. As we were traveling along the river it would have been great to know some of the things we were seeing...names of mountains, dams etc. just a daily paper with the names of the cities and dams. Announcements!? ****FOOD- I am gluten intolerant and had sent the information to the cruise line immediately in their forms and even discussed prior to booking. On level 4 where snacks were available, my only choice throughout the trip was apples, oranges and sometime bananas! I am not expecting to be catered to but even the chips were “Sun Chips” which are not GF! How is it in this day and age that granola bars, potato chips, corn chips, nuts, chocolates etc could have not been offered that are GF? Other people enjoy those foods without being GF! I also know there were others that were GF as well. It was the same snacks for all 7 days! I am sure others would have appreciated variety! For breakfast, I could have eggs with meats or one type of yogurt. In 7 breakfast meals only 3 days were a GF pastry offered, half the time nothing! No other GF items offered!! The left over banana bread was also offered for dessert at lunch and dinner!!! Bedsides Ice Cream I had two choices for dessert in 14 meals besides banana bread!! Meals on ships are suppose to be a treat. Taking the GF experience out of the equation, the food was AWEFUL!!! Last meal was good....I guess to send us off with a good feeling about the meals! *****ATTIRE - Several days before we left I called asking about the attire on the ship. I was told the dinner attire was no shorts, no jeans, no gym shoes. Men were to wear dress pants, dress shirts and even sport coats on cooler evenings. Women in dress slacks or dresses. We packed accordingly. This is also published on their website. People dined in the same clothes as they had worn all day walking around. Men were in crumbled shorts, gym shoes, sweat shirts and most women not much better. What a disappointment. ****EXCURSIONS- Pendleton tour-Would you not think that going to a Western Steak House That you would be served bee? None of the three options met the theme! No beef offered! Since I am GF my only option was a salad! ! I had two salads!!! The tour in Pendleton was less than 10 minutes, not much force. The remaining time was for shopping!! Not worth $99pp. Falls trip- the ship was notified that we could only see the falls from below since there was work being done above. We spent 5-10 minutes viewing the falls from the ground and the remains 50+ minutes standing around waiting to get back on the bus or in the gift shop! There are other places to see in the area. Total waste of time!!! Trips had a zero level of physical activity besides getting on and off the bus! At the Maritime Museum only the admission was covered, not any of the film options...all of which were more than the admission. Not disclosed my ACL. ****STAFF - The wait staff in the dining room was wonderful, hard working, young and friendly people and the bus drivers were all quite informative and nice. Ian has a lot of knowledge and, for the most part, delivered history information well. Sometimes a little too demonstrative and lengthy on a point. *****VALUE- We feel that the trip was not worth the money. After the cruise we spent time at beautiful resorts, dining at high end restaurants and visiting sites. Our expenses were less than half of the daily rate and far nicer in every way!! MOST IMPORTANTLY...their customer service did not care about our dissatisfaction! It took them weeks to get back to me with the same info here that I provided to them. Then, it was a phone call asking me about our experience!!! WOW!!! NEVER EVER GO WITH AMERICAN CRUISE LINE...THEY ONLY WANT YOUR MONEY!!! Read Less
2 Helpful Votes
Sail Date: September 2018
We did the Mississippi river cruise with ACL the year before and had a great time. We prefer small ship cruises, especially river cruises. We took a couple of walks around the area of our embarkation port, which was in front of the ... Read More
We did the Mississippi river cruise with ACL the year before and had a great time. We prefer small ship cruises, especially river cruises. We took a couple of walks around the area of our embarkation port, which was in front of the hotel, and it was beautiful. We disembarked in Clarkston, WA and took a shuttle(a little expensive) to Spokane to fly home, which was one of many choices. Since we didn't fly home till the next day, we had time to walk from our hotel to one of many parks in the area and had lunch at a great seafood restaurant on the river. The ship was built in 2012 and in our opinion, in real good condition. We were informed the first day that WiFi would be slow and spotty, and it was. But we were going in out between mountains and in areas where there wasn't good reception. Our stateroom and bathroom was what we expected for the size we paid for. I wish it was bigger but my husband was happy with it. Plenty of drawers for our clothes and stuff, and the closet was big enough. It had sliding glass doors leading to a private balcony. Perfect. The room was cleaned twice a day and the stewards on our deck were awesome. The dining room was spacious, clean and had huge windows for the views. The dining staff were mostly young and first timers, but always pleasant and willing to learn from their mistakes. There were plenty of food choices at all the meals and the food was real good and presented beautifully. Before dinner there was cocktail hour, and before the nightly entertainment, there was a Late Night bar. The three lounges were all themed different, were comfortable, had good viewing windows and were always stocked with snacks, juices, coffee, and water. The upper deck was a good place to be when you wanted to be outside to sit, to hit a few golf balls, or take a few laps around for exercise. The tours every day were great and there were plenty of choices for all types of interests. And the onboard historian and entertainment were just as good if not better. A lot of the tours and onboard talks were hisorical and focused on the Lewis and Clark expedition. Most of the tours were included in the tour, but a few such as the jet boat tour and Pendleton mill tour were extra. The ship crew members from the Captain to the galley cew, went above and beyond to make us all feel special. They all smiled, had something nice to say, answered our questions and helped when needed. This not a cruise for kids. Or even teenagers, in my opinion. It is planned for adults who are in their 50s or older and want to explore and learn about the country in a little slower pace, like on a river boat. We are going on another cruise with American Cruise Line again, and also thinking about trying a different line later. Read Less
4 Helpful Votes
Sail Date: September 2018
Before I start, let me say that overall the cruise was OK for my wife and I. For my 87 year old mother who we brought, the cruise was better than OK and she enjoyed it a lot. Having never been on another river cruise, she had no real ... Read More
Before I start, let me say that overall the cruise was OK for my wife and I. For my 87 year old mother who we brought, the cruise was better than OK and she enjoyed it a lot. Having never been on another river cruise, she had no real expectations and so it was a great experience for her. For us, this was the first and probably last US based river cruise. All of our experience is on Viking which we knew going in was going to be hard to compare. As mentioned earlier, I am good with period décor and to some degree period accommodations. That said, when one pays for owner suite rooms, those rooms should at least be maintained/not dated. Suite 402 exhibited many squawks including several ceiling panels bent and one completely loose/hanging down at one end, carpet was stained, chairs were missing buttons and worn, chrome soap dish and toothbrush holder were loose, shower soap holder was chipped, outdoor candles on our balcony were all inop, back door handle was loose and back door had visible hinge wedge made out of balled up painters tape, all vertical blinds had at least one (if not several) bent vanes. These are ALL routine maintenance items that there is really no excuse for having not addressed either before or during the cruise - ESPECIALLY if one is paying extra for the owners suite. Last but not least, while I can almost rationalize the wine not being restocked daily in the owner suite, it is hard to imagine (other than lack of attention to detail) why the water and juice were not and why one of the days 1 used wine glass was taken but no new clean one left in its place. Beyond the room squawks, a suggestion I might have is to put a Suite Number sign on the outside of the back door (similar to the sign on the front door). SEVERAL times during the cruise people presumably exploring the ship either walked into our room or tried to walk in (learned after day 2 to keep door locked). A suite marker might help them understand it is not just a passage to the other side or that there is not an inside staircase down to the deck below. At the ship level, the paint has been reasonably maintained with no visible rust and/or staining noticeable - great. Upholstery throughout though was noticeably stained and worn giving a less than warm feeling about sitting on any of the furniture. This was the most noticeable in the dining room and thank heaven those chairs were completely replaced half way through the cruise. Prior to replacing them, honestly ACL, they were just plain disgusting. As for the carpet, it was mostly good except for when you come to the stairs. There were no less than three different carpet styles going from deck one to deck two and one really bad face seam going between another level. I get that it is less expensive to patch in like was done, but seriously, it LOOKS patched in and thus detracts from the sense that the ship is well maintained. Add to this the fact that there were missing and broken paddles on the paddle wheel and, well, again it detracts from the experience knowing that overall maintenance is a little lax and where done cuts corners - presumably for budget reasons. The crew does a great job of compensating for the maintenance deficiencies with helpful attitude and smiles so I give ACL credit for that. Overall however, I am sorry to say I will likely not use ACL again and would definitely not recommend the Queen of The West. I had really hoped for a better cruise experience but the maintenance and service distractions at the owner suite level were to say the least more than a little disappointing Read Less
Sail Date: September 2018
Our misadventure on America Cruise Line’s America started when, instead of boarding in St Paul and cruising to our first port, Red Wing MN, we were bussed to Red Wing. The tour of Red Wing on Sunday was far too short to really see ... Read More
Our misadventure on America Cruise Line’s America started when, instead of boarding in St Paul and cruising to our first port, Red Wing MN, we were bussed to Red Wing. The tour of Red Wing on Sunday was far too short to really see what we hoped for because we had to set sail for the next port, Winona, MN, at noon. Winona was not originally on our agenda but we were told it would be substituted for another port due to high waters down river. Winona was a nice town to walk around in but it was Monday and many shops were closed and most folks we talked to did not seem to know we had docked riverside the night before. We had to be back by Noon again to set sail for La Crosse, WI. La Crosse is a beautiful vibrant town and it was fun to explore but we were again back by 1230 to set sail for Dubuque IA. Dubuque hosts the National Mississippi River Museum and Aquarium. It is an incredible place to visit but because we had to set sail by 1230 we had scant time to fully appreciate the wonders of the many exhibits. Davenport has many historical sites and amazing history. We chose to visit the John Deere Pavilion because this company has played such a significant role in American farming. We would have loved to see more of the city but again we set sail at noon. On our way to Hannibal on Friday we encountered the major obstacle to our trip. The river was too high for us to pass under the Railroad Bridge North of Hannibal so we turned around and surprised the residents of Quincy IL with our presence. There is not much to do in downtown Quincy as businesses have moved to the suburbs but we did get to see the town square. Last bus from the town square back to the ship was at 430 but it never came so 15 of us were stranded in town. Calls to the numbers provided by the ship on the first day went unanswered. Eventually one enterprising passenger called the ACL 800 number where he was eventually forwarded to a customer service representative. He explained our situation and she told us she had additional numbers for the ship and she put him on hold. When she returned she said transport was on the way. Thirty minutes later with no shuttle in sight he called the number customer service had provided and read them the riot act. Soon a Salvation Army van arrived and the weary, hot, and tired passengers were taken back to the riverboat. The next day the Hannibal tour was accomplished by bussing everyone to Hannibal from Quincy. The Itinerary called for an overnight stay in St Louis to allow us to do as we pleased. We planned to visit the St Louis “Gateway” arch, tour the museum beneath the arch, visit the 150 year old St Louis Courthouse, part of the Gateway Arch National Park, and dine in one of the famous restaurants close to downtown. High water kept us in Quincy so passengers were bussed to St Louis for a tour of the city. The tour, plus the five hour roundtrip bus ride replaced the overnight in St Louis and eliminated any chance of seeing the real sights of St Louis. Finally we are on our way down river but alas we still cannot fit under the bridge so we tied up by a grain elevator just north of the bridge and spent the day and night in limbo. I wish we had gone back to Quincy so we could get off the ship for a while. We have spent Friday, Saturday, Sunday and now Monday waiting. Tuesday and we are under the bridge but we will sail by Hannibal and St Louis. Our next stop is Memphis. In the meantime we are out of items such as butter and running low on water. Passengers are asked to conserve by not asking for clean towels or doing laundry. Garbage is being stored on the aft landing of deck three. The great happy hours before dinner are out of some brands of liquor and water at dinner is served in small bottles. The after dinner entertainment now consists of the movie “Splash” rather than enjoying live bands. Memphis is now in sight and excursions consist of either a tour of the Memphis highlights or a “Deluxe Graceland Signature Tour”. We chose to see Graceland and, while no fault of ACL, it just complimented the entire cruise. Tickets were printed with the original date for our visit and had to be reprinted so we lost an hour waiting on the bus. This left us less than three hours to see the mansion and all of the various exhibits. To cap off our visit Graceland lost power so many of our passengers were left in limbo for more than an hour trying to get back to the buses. By the time we finally departed we were 1 ½ hours late and our sailing delayed. Our next stop was Vicksburg. We spent the entire day there. The battlefield tour was scheduled for 230 and when everyone returned we set sail for our next port, Natchez, MS. Home to more than a dozen antebellum mansions. Alas we sailed past Natchez and the advertised “southern-inspired” dinner was nowhere to be seen. Surely we will stop at Baton Rouge. It is the state capital and has the tallest state capital building in the US. The Governor’s Mansion is a replica of the White House and has been used as such in numerous movies. Yes, we did stop in Baton Rouge but not to tour this amazing city but rather to board buses with our luggage so we could again be bused—this time to New Orleans. Luggage was placed near the road and passengers had to drag their suitcases across the railroad tracks to the bus. Our plan was to disembark In New Orleans and drop our luggage at our hotel and immediately go to the World War II Museum. Nope, not gonna happen. The bus trip included a three hour tour of New Orleans. A nice tour but when it ended it was almost noon and the drop off point was in front of the downtown casino. Once again we dragged our bags, this time to the front of the casino hotel to get a cab to our hotel. It was too late to spend any meaningful time at the museum so we used the remainder of the day to simply recover from our trip. The Good. The America is fairly new. The bathrooms are larger than on most cruise ships. In room coffee is from keurig pods. The public spaces are large and well lit and the cocktail hours were well attended. The lectures are informative. The crew were both friendly and competent. The Bad. There were no alternate plans when we became marooned north of Hannibal. Dinners were bland in keeping with the fact that the average age of passengers was 70+. Sailing time was almost always at noon or 1230. At first I thought that was because they only traveled the river during daylight but that turned out to not be the case as we sailed at night the last several days. There seemed to be no good reason to spend so few hours in every port. We missed many ports of call and when asked if ACL might offer some sort of recompense or discount for a future cruise, like so many cruise lines do when plans go astray, we were simply told that the river height was an act of God, no future discounts. All in all, this was the most expensive cruise we have ever been on and the worst. Read Less
4 Helpful Votes
Sail Date: September 2018
We have traveled extensively on European river boats, so we decided to try ACL's Columbia and Snake Rivers cruise. We opted for the pre-cruise Hell's Canyon Jet Boat tour, which was a fun-filled experience. ACL's ... Read More
We have traveled extensively on European river boats, so we decided to try ACL's Columbia and Snake Rivers cruise. We opted for the pre-cruise Hell's Canyon Jet Boat tour, which was a fun-filled experience. ACL's pre-cruise hotel is the Quality Inn in Clarkston, Wa. and it was an excellent choice because of its location on the river. Also, the meals were good, the rooms comfortable, and staff friendly and efficient. We were able to board the jet boat and the ship from the dock at the Quality Inn, making it very convenient and easy. The cabins (We were in #317.) were as spacious as a hotel room--quite different from those in Europe. The public rooms were comfortable and multipurpose for lectures and entertainment. An exercise room is available. Cocktails and appetizers were served nightly from 5:30p to 630pm when dinner was served. During entertainment, nightly at 8:30pm, cocktails were served as well a ice cream sundae, root beer floats and popcorn. Dining was held at one time for lunch and dinner and seating was at tables for four, six or eight. Menu selections included a meat, fish, fowl, and vegetarian option and included appetizer, main course, and dessert. The bread was fantastic every meal. An expert provided daily lectures on Lewis and Clark that greatly enhanced the experience. At night, the musical programs were presented by gifted artists, providing a very enjoyable hour. We were surprised by the age of the staff. All of them were young, enthusiastic, and efficient. Their goal was to make our journey the best--and they did that. Shore excursions were well-managed and bus transportation was available at every port. One of the buses was equipped with a chair lift making excursions accessible to all on board. There's actually not that much to see along the rivers, but ACL made all of it accessible, including Mt. St. Helen's. The average age of travelers on ACL is 75 and their cruises are geared to that age group. Therefore, the pace is slower than younger cruisers would enjoy. That's why, although we enjoyed the cruise and were impressed with most aspects of ACL, we probably will wait several years before we do another one. If you're a cruiser who wants a leisurely journey with a quality company, then, ACL is for you. Read Less
1 Helpful Vote
Sail Date: September 2018
We wanted to see the lower Snake River and see some sites from the Lewis & Clark expedition. We chose this cruise for the itinerary and were pleased with the choice. The boat is comfortable, especially the Sky and Cascade lounges. ... Read More
We wanted to see the lower Snake River and see some sites from the Lewis & Clark expedition. We chose this cruise for the itinerary and were pleased with the choice. The boat is comfortable, especially the Sky and Cascade lounges. The staterooms are a bit dated, but comfortable and we enjoyed the balcony with table and chairs where we had several breakfasts enjoying the sunrise over the river. The crew is friendly and eager to please. The Riverlorian, Bill, and his wife added to our knowledge and gave us lots of laughs and entertaining evenings. The food is good, adequate choices, and they will make things not on the menu. I think the schedules for the days activities are well thought out, and for this reason we found it a very relaxing experience. We did the precruise experience in Clarkston with a jet boat trip into Hell’s Canyon. The Quality Inn was a most welcoming and friendly place to start the trip. If you’ve forgotten anything, Costco and Wallmart are a 5 minute walk. There is a winery next door and you are welcome to bring any wine on board that you like. I should mention that we had a visit with my husbands cousin while on board and the ships crew couldn’t have been nicer. They were welcoming and even were willing to have her join us for dinner and fix a special dietary meal for her! Read Less
3 Helpful Votes
Sail Date: September 2018
We love the "small ship" experience of American Cruise Lines and selected this 11 day Grand New England cruise for the wonderful scenery, food, and ports. Two special highlights - the lobster roast picnic in Rockland, ME at the ... Read More
We love the "small ship" experience of American Cruise Lines and selected this 11 day Grand New England cruise for the wonderful scenery, food, and ports. Two special highlights - the lobster roast picnic in Rockland, ME at the Sail Power and Steam Museum, and the sail on the Schooner Lannon in Gloucester, MA. The new ship the Constitution was lovely but seemed very crowded. Staff had to conduct Cocktail Hour in both lounges and it was still difficult to get a drink and find a place to sit. Dining room was crowded and noisy. Not everyone could be accomodated on all of the shore excursions they wanted to take. This is the largest ship American has built so far - we had to take the tender in 4 of the ports which really cut into touring and sightseeing time. Was this because the ship was too big to dock at the smaller ports? The food was excellent for the most part with a few misses, and the service was pretty good in the dining room most of the time. Wine is included at lunch and dinner, but American serves very low end inexpensive wines. They are now offering room service breakfast and an additional cocktail time after dinner - I guess to make it feel like a more luxury line - but I feel you still choose American for the small intimate ships and opportunity to see the smaller ports, and this trip did not deliver as successfully as other trips. Some of the staff - Guest Services Coordinator, Assistant Hotel Manager to mention two of them - were especially gracious, and we did book another trip on American. It will be our 14th to clearly there is much to love about this cruise line. We long for the older ships - the 50 passenger Eagle and Glory - but I guess American just can't make a profit with a ship that size. Read Less
3 Helpful Votes
Sail Date: August 2018
We had always wanted to do the Lewis & Clark Columbia River Trip. American Cruise Line's American Pride river boat provided such an opportunity. Although the ship is dated and shows some wear and tear, we rate the trip as ... Read More
We had always wanted to do the Lewis & Clark Columbia River Trip. American Cruise Line's American Pride river boat provided such an opportunity. Although the ship is dated and shows some wear and tear, we rate the trip as EXCELLENT!!! The staff was extremely friendly and helpful. The food was super and the shore trips fantastic.. This trip is a bit expensive but it is "all inclusive". It which includes all alcohol (beer, wine & cocktails), tips and most shore excursions. The buses were comfortable and drivers informative and fun. In fact, many times they showed videos of the attraction or area we were about to see. The on-board programs were top notch. Their Lewis & Clark program is outstanding. We really enjoyed seeing this part of our great country and learning about an important period of our history. Five stars for this one. What more can I say? Read Less
3 Helpful Votes
Sail Date: August 2018
Wanted to do a river cruise, but didn't want to fly to Europe. Shopped for itineraries, and decided on the Mississippi. Shopped Cruise lines and decided on American Cruise Line. It was a really good package, including a pre-cruise ... Read More
Wanted to do a river cruise, but didn't want to fly to Europe. Shopped for itineraries, and decided on the Mississippi. Shopped Cruise lines and decided on American Cruise Line. It was a really good package, including a pre-cruise hotel in St. Louis, all-inclusive cocktails and wine, highly rated cuisine, relatively new river boat, and an itinerary that sounded interesting. All-in-all, it matched our desire for a pleasant, relaxing vacation. Came home rested....not exhausted. It was an "age appropriate" experience for us They fed us well, kept us entertained with river talks, wildlife talks, evening entertainment by two very enjoyable entertainers, plus guest entertainers. It was all quite low key, with no high energy razzle dazzle to wear us out. The excursions were all nice, considering that the destinations weren't very exotic. Interesting, but no Taj Mahal.....or Eiffel Tower. We met many very nice folks along the way, and everyone on board seemed to be in the same mellow place as us. Loved it. Would highly recommend it for any active seniors. Read Less
Sail Date: August 2018
Recently returned from a Mark Twain theme cruise from Minneapolis/St. Paul to St. Louis. Cruise line great for seniors as excursions are low key requiring very little effort. Food and menu choices are very good. Service by an all American ... Read More
Recently returned from a Mark Twain theme cruise from Minneapolis/St. Paul to St. Louis. Cruise line great for seniors as excursions are low key requiring very little effort. Food and menu choices are very good. Service by an all American crew is excellent; and tips are included in the cruise cost. Entertainment was marginal at best except for the Mark Twain portion. This is our second ACL cruise and we will be taking more in the future. Overall experiences: Embarkation and disembarkation very smooth; stay at Hotel for one night prior to sailing included and St. Paul Hotel is 1st Class. Cabin size adequate for two very well laid out with plenty of room for your "stuff". Dinning times flexible with good food and great service although sometimes slow. Excursions okay, suitable for most any senior but not very exciting unless one likes looking at buildings in mid-western towns. John Deere Pavilion and St.Louis Arch were highlights of this trip for us. Overall service from our all American crew was excellent. The entire staff did not know how to say no! TV reception and internet access/speed not good and needs improvement. Port stops were rushed so that no or little time was available to explore port cities on foot after shore excursions were completed. Read Less
5 Helpful Votes
Sail Date: August 2018
We always wanted to go to Alaska and wanted and intimate experience. It was an excellent ship with a wonderful crew. We saw the wonders of Alaska; spectacular scenery, wildlife including bears, eagles, humpback whales and orcas, sea ... Read More
We always wanted to go to Alaska and wanted and intimate experience. It was an excellent ship with a wonderful crew. We saw the wonders of Alaska; spectacular scenery, wildlife including bears, eagles, humpback whales and orcas, sea otters and sea lions, the native culture and people, and wonderful history of the area. American Cruise Lines does an excellent first rate job. We have already booked another cruise. Accommodations were very comfortable. The crew was friendly, caring and service oriented. Onboard entertainment and lectures included people who lived the life we were learning about. The food was outstanding throughout with many delicious choices at each meal. Happy Hour was the time to share the day's experience with new found friends. On-shore excursions offered flexibility and choices that provided comfort and interest for all. Our cruise was an experience of a lifetime. We would highly recommend this Company for "Small Ship Cruising Done Perfectly." American Cruise Lines lives by this motto! Read Less
7 Helpful Votes
Sail Date: August 2018
We, with two other couples who also were celebrating 55 years of marriage, were looking for a domestic, low key, intimate cruise. This well fit the bill although it was quite expensive relative to other luxury options......but we ... Read More
We, with two other couples who also were celebrating 55 years of marriage, were looking for a domestic, low key, intimate cruise. This well fit the bill although it was quite expensive relative to other luxury options......but we understood a small vessel simply had to be more expensive. The cruise met or exceeded many expectations, friendliness of staff, cleanliness and size of state rooms and other spaces, interesting ports, good shore excursions and generally good + food quality, variety and presentation. BUT, the food service was barely acceptable and the server we had would not last a day at a restaurant like Cracker Barrel. Aside from the captain, first mate, chef and hotel manager, the entire staff appeared inexperienced. While the staff were invariably polite, respectful and helpful, the lack of experience/training was obvious. I will not take another trip with them and certainly not recommend it to anyone....at half the price it would be decent. Read Less
2 Helpful Votes
Sail Date: August 2018
Wanted to experience the Columbia River and snake River. The trip was a huge disappointment. The ship was basic. No riverboat atmosphere. Cabins sparse. Veranda furniture rusty. Windows dirty. Food only fair. Often not warm and had to ... Read More
Wanted to experience the Columbia River and snake River. The trip was a huge disappointment. The ship was basic. No riverboat atmosphere. Cabins sparse. Veranda furniture rusty. Windows dirty. Food only fair. Often not warm and had to be sent back to kitchen Service minimal. Many dining room staff were not trained sufficiently. Four of them said that they were new-started the day before noon Entertainment was quite good 3 nights out of 7. Staff did not exude friendliness. No security at all. No one checking passengers in or out. Extremely overpriced. Excoursions poorly run. This cruise was advertised as a luxury cruise. We expected a riverboat atmosphere but the public rooms felt like a retirement home coffee shop. To describe the food as gourmet is a huge stretch of the imagination. A tablemate described the food as hospital food. They did have lots of booze at the happy hour. Read Less
Sail Date: August 2018
This was the 3rd cruise with American Cruise Lines for my wife and I. It was recommended to us by fellow travellers during our last ACL cruise in Chesapeake Bay. In particular they asked us to make sure that we booked a trip where Todd ... Read More
This was the 3rd cruise with American Cruise Lines for my wife and I. It was recommended to us by fellow travellers during our last ACL cruise in Chesapeake Bay. In particular they asked us to make sure that we booked a trip where Todd Weber was the tour guide. This we did, although we had to join a waiting list. Unfortunately the forest fires in California created so much smoke that it drifted north to our pre cruise stop- Seattle and into Oregon. No fault of ACL. Back to the cruise. We were the only Brits on board. Us together with one Australian couple were the only non USA citizens on this trip. Todd Weber gave a great daily narration of the struggles that Lewis an Clark’s had to endure to help open up a route to thePacific. He also brought along samples of the various implements and Arms they used on the journey. Due to the smoke our view of Mount St Helens was non - existent. The food on board was a little disappointing as was the wine selection. Obviously a budget selection. The Happy hour is still a favourite. But too many seats, no room to circulated and meet fellow travellers. The crew done an adequate job but did not really engage with the passengers. Without Todd this trip would have been really disappointing. Read Less
4 Helpful Votes
Sail Date: August 2018
Having cruised on several "big box" ships, I much prefer the small ship experience and this was our second small ship cruise. Starting in Juneau AR, the Constellation made stops in ports that the larger ships skip. We got to ... Read More
Having cruised on several "big box" ships, I much prefer the small ship experience and this was our second small ship cruise. Starting in Juneau AR, the Constellation made stops in ports that the larger ships skip. We got to experience several National Parks saw 3 of Alaska's better known glaciers and witnessed the 'calvings' of large portions of glaciers. We saw wildlife up close, bears with cubs, moose and deer and on the water, whales, sea lions, seals and water birds. We threaded our way through waters dotted with brilliant blue and white glaciers. In the ports we met lots of people who are year round residents who gave us an insiders perspective on what it is to work and live in Alaska. Our days were busy and we were usually tired when we returned to the ship where all the service was excellent and we would enjoy a great evening meal and relax. Traveling on the Constellation made this a really great and memorable vacation. Read Less
2 Helpful Votes
Sail Date: August 2018
Not since our first four-day cruise in 1985 on the Star Ship Royal in the wake of a hurricane have we been more disappointed. We have traveled all over the world on many different cruise lines but have never been more disappointed than in ... Read More
Not since our first four-day cruise in 1985 on the Star Ship Royal in the wake of a hurricane have we been more disappointed. We have traveled all over the world on many different cruise lines but have never been more disappointed than in American Cruise Lines. The cruise experience with American did not have the value we expected for the price we paid. This was our first experience with American and for now we will return to our favorite cruise lines where service and value is foremost. We booked one of the Owner Suites because the American advertisement stated they were up to 450SF and had a “Full-Size Bathroom.” I should have been suspect when I could not find a single picture of their Full-Size Bathroom. Now I know why no pictures. It was literally three steps by five steps (size 11 shoe) and a shower at the end with a door that could not be closed for use unless you were in the shower! My picture is attached for future buyers. I hate to think what the size of the bathrooms were in all the room categories below the owner suite. We took the pre-hotel package at the Battery Warf hotel in Boston. It was adequate and located just outside the North End areas. The transfers to the ship the next morning where well organized and fortunately arrived at the pier after a thunderstorm. Unfortunately, I can’t say the same for disembarkation. American docks on Pier 8 in Charlestown. There is no cover between the parking lot and the 100-yard walk along the pier to the ship. The morning of disembarkation we had torrential rain and got soaked making the walk to the parking lot where our luggage was under a kitchen fly tent getting wet with blowing rain. It took two days for some items to dry out! The dining experience was disappointing. The serving staff could not take and deliver an order without multiple errors. My wife has a food allergy and tried ordering meals not specified on the meal option card as available. She got totally frustrated with what was delivered for her meals. The food portions were small, and I didn’t think one could get prime rib ¼ of inch thick—but I was wrong. The way we got great meals was to eat lunch off the ship and select some of the best seafood restaurants in out port of calls. Thanks Miss Google! We never saw the captain introduced himself during any of the functions/meals. Did not see much of him about the ship (only 164 passengers on board) and after he blew the docking at Martha’s Vineyard and we had to go to an alternate port (New Bedford) we did not see him again. The day after New Bedford there was a different captain onboard the ship until we returned to Boston! The good part about the experience was the neat New England ports we visited along the way. The included shore excursions options were educational and the optional ones we bought were priced reasonably. A plus. Of the ten evenings, the entertainment was good for four or five nights. Local talent got on the ship, entertain and then departed. The other nights we departed the area after a few minutes. The resident local expert on board provided good insight into the region. There were basically no other activities. The workout area was a total loser. The low ceiling would not allow treadmills or elliptical devices. All that was there were variants of incumbent bikes. They did learn a lesson from earlier reviews and did not run out of food during the pre-diner “happy hour.” Some evenings they had nice choices. In summary, the cruise experience with American did not have the value we expected for the price we paid. This was our first experience with American and for now we will return to our favorite cruise lines where service and value is foremost. Read Less
5 Helpful Votes
Sail Date: August 2018
We wanted to live like Mark Twain and watch the world go by while cruising the Mississippi. Our experience was exactly what we wanted! We spent most of our days out on our balcony, eating breakfast, reading and enjoying beautiful ... Read More
We wanted to live like Mark Twain and watch the world go by while cruising the Mississippi. Our experience was exactly what we wanted! We spent most of our days out on our balcony, eating breakfast, reading and enjoying beautiful scenery. Being pampered by the staff was just a bonus. The food was delicious and the menus were very interesting. Vegan foodies will also enjoy the dining experience. There were a variety of activities aboard like daily river talks, warm cookies, bingo, family feud and happy hour. All of the various lounges were very comfortable with lots of seating and configurations for playing games or cards. The laundry facilities were first rate, and we were even provided the detergent and fabric sheets for free. The exercise room had many pieces of equipment, but most people got their exercise by walking up or down the stairs, which were not too steep and easy to use. We highly recommend this tour! Read Less
4 Helpful Votes
Sail Date: August 2018
Wanted to see the northwest and brochures for American Cruise lines was inviting. The queen of the West American Cruise Line trip was very disappointing. The ship was old, food mediocre, overpriced, noisy going through the locks. The young ... Read More
Wanted to see the northwest and brochures for American Cruise lines was inviting. The queen of the West American Cruise Line trip was very disappointing. The ship was old, food mediocre, overpriced, noisy going through the locks. The young staff, wait staff, while they try hard are only part timers. The stops were boring, except for the Snake River jet boat. , sad to pay so much and be let down. The entertainment was not good, except for Kevin Neil, who was great !!! They could have him every night. Not the fault of the line, but the smoke from the California and Canadian fires really obstructed our views. Even when you get to a excursion you like, there is not enough time to stay. Breakfast was the only meal that was ok ( as a cook myself, hard to mess up breakfast). Queen of the West was supposed to be refurbished. They put new carpeting on the top deck and new chairs. Save your money. Read Less
2 Helpful Votes
Sail Date: August 2018
We wanted to see as part of the US we had not visited before--the Northwest--and we thought seeing it by river would be different and fun. We also wanted a small cruise for our first cruise, and this 150-maximum person cruise seemed right ... Read More
We wanted to see as part of the US we had not visited before--the Northwest--and we thought seeing it by river would be different and fun. We also wanted a small cruise for our first cruise, and this 150-maximum person cruise seemed right for us. We also liked the idea of having a theme (following the path of Lewis and Clark) and of having a historian/lecturer on board. The historian was terrific--funny, informative, entertaining and engaging. He helped put everything we were seeing in context. The excursions, which were almost all included in the overall price, were uniformly interesting and fun. Dining was excellent. Three delicious, chef-prepared meals using local ingredients. It was like eating every meal at a fine restaurant. The staff was unfailingly attentive and friendly--from the wait staff to the cruise directors to the cleaning and support staff. Our one suggestion was to have more physical activity offered as options, such as short hikes. We would definitely go on another cruise with ACL. Read Less
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