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3 Helpful Votes
Sail Date: September 2017
As retirees, this is our seventh cruise with American Cruise Lines. Small ships are the way to cruise! With less than 200 passengers, getting on and off the ship is easy and quick (no standing in a line). The cuisine is excellent and the ... Read More
As retirees, this is our seventh cruise with American Cruise Lines. Small ships are the way to cruise! With less than 200 passengers, getting on and off the ship is easy and quick (no standing in a line). The cuisine is excellent and the menu changes daily. There is only one setting for the noon and evening meals, which provides the opportunity for all passengers to be together at least twice a day; with no assigned seating you are able to dine with the same passengers or sit at a different table as often as you like to meet more of the passengers. The Staterooms are roomy and well serviced. The on-board entertainment was top of the line. The Historian was on-board the entire cruise and gave presentations of the historical significance of the areas of the cruise as well as current information about the itinerary of the cruise and the towns along the cruise route. Excellent-never missed a single presentation. Would I cruise with American Cruise Lines again? We have been on 7 cruises with them so far and have booked another one next year. Read Less
6 Helpful Votes
Sail Date: September 2017
Cabins are roomy and well appointed. The balcony was carpeted and equipped with two comfortable chairs and a nice size table. This ship is new ...May 2017. Service is excellent.. Food is better than average with good choices. Breakfast ... Read More
Cabins are roomy and well appointed. The balcony was carpeted and equipped with two comfortable chairs and a nice size table. This ship is new ...May 2017. Service is excellent.. Food is better than average with good choices. Breakfast choices are excellent with a made to order variety of selections. Soups are fantastic for lunch and dinner. The baked goods and desserts are out of this world. Cocktail hour is outstanding with a nice selection of mixed drinks. A red blend wine or old vine zin would be a suggested improvement especially at dinner. This cruise line is best for adults who have travelled before without children. The crew is relatively young with lots of energy and a desire to please you. Be prepared for changes in the schedule due to weather, port availability or customer suggestions. The ports of call are excellent but subject to change on short notice. The lounge areas are many and they create a luxurious atmosphere to read, work puzzles or just have a nice conversation with new friends. Read Less
7 Helpful Votes
Sail Date: September 2017
Summary: Poorly trained staff, inadequate staffing, chaotic alcohol service, mediocre cuisine and 20th century room design made this our first and last American Cruise Line experience. We had cruised on Crystal, Regent, Celebrity, ... Read More
Summary: Poorly trained staff, inadequate staffing, chaotic alcohol service, mediocre cuisine and 20th century room design made this our first and last American Cruise Line experience. We had cruised on Crystal, Regent, Celebrity, Avalon and AmaWaterways over the past 17 years. Mostly, these involved flights of over 10 hours. We searched for a domestic cruise to equal these experiences and discovered American Cruise Lines. We chose the fall New England cruise due to a nice length, a luxury description and destinations. We booked; we arrived; we cruised. The Constellation is a new ship; 2017 is its maiden year. The overall design is gorgeous. Lounges, public rooms and dining room are airy and bright. The rooms are large, with many storage locations and a tiny closet. There was a single vanity and no (!) refrigerator. The lighting was good. The TV was a standard definition monitor with SD satellite service; this is the 21st century…where is HD? The Wi-Fi barely connected, had low speed and was AWOL a good deal of the time. The safe never worked. We didn’t try room service. The service level, in general, was not up to luxury standards. While enthusiastic and energetic, stewards seem like they had little training and only National Park-level experience. The staffing level seemed to be inadequate for the required tasks. Calls to Maintenance went directly to a full voicemail message box. The cruise “directors” were called on to set-up, tend and tear down bars, manage tours, marshal complaint lines and explain deviations. The dining room stewards tried their best. Dining was disappointing. Early-riser breakfast looked like a 7-11 had exploded. Dining room breakfast was the best meal of the day with lots of fruit, pastry and cereal choices. The hot items were pretty good, too. Lunch was Applebee level, only with lobster (everyday). Dinner was uneven – the soups were uniformly good, the entrees commonplace with insipid saucing. We didn’t try the desserts. Alcohol service reflected a company in transition. (Perhaps an all-inclusive fare is in the future?) There are no bars on-board. Wine and beer were served at lunch and dinner; a cocktail hour preceded dinner and accompanied the evening entertainment. These were from temporary set-ups in the two major lounges. Service was chaotic using a cattle call approach. Quality was poor with wines from Gallo predominating. They ran out of chardonnay, the most popular wine in the country. Scotch inventory dried-up. Gratis tours were okay but nothing special. However, the included lobster bake was delicious and fun. If ACL is going to charge $1000 per day per person, several levels of improvement are needed throughout the ship. Read Less
Sail Date: September 2017
Location of cruise and area that interested us. Had been on New Orleans to Memphis cruise in past and wanted to try different area of river. Much different views unencumbered by the levees lower on the river. Staff was more than ... Read More
Location of cruise and area that interested us. Had been on New Orleans to Memphis cruise in past and wanted to try different area of river. Much different views unencumbered by the levees lower on the river. Staff was more than accommodating. A lock on he river was inoperable and the staff went above and beyond to redirect the boat to other destinations and made the disembarkation have many different options with hotel rooms and dinners on the company, help in changing airline flight accommodations. The staff was great and I am sure lost some sleep while rearranging destinations. Was not aware cruise was directed at seniors, most of the passengers were in there late 70's, 80's and 90's, this was not a problem and in fact was enlightening to talk and share stories with the other passengers. Staff was very friendly and easy to talk to and acknowledge each of us. Read Less
Sail Date: September 2017
American Cruise Line is our favorite line. I love the smaller number of passengers. The ships are lovely. Service is superior. Food is delectable, and we enjoyed the 1/2 portions! The cocktail hour is a big fun plus! The elevators ... Read More
American Cruise Line is our favorite line. I love the smaller number of passengers. The ships are lovely. Service is superior. Food is delectable, and we enjoyed the 1/2 portions! The cocktail hour is a big fun plus! The elevators were most important to me. This time we went to Seattle for the Puget Sound Cruise. On a pre-cruise package, we stayed at a beautiful Sheraton Hotel on Friday night. On Saturday morning, we had a pleasant tour of Seattle and were delivered to the ship (American Spirit) for lunch. We were very lucky in that the weather was sunny and warm, about 70-80 degrees or so. My husband is an early riser and often rode the bike early in the mornings. Walking tours are not an option for me with limited mobility (cane or rollator). My husband was able to do all the tours he wanted. I got to a number of good tours, but, at times, the buses were a long walk from the ship. My favorite tours were to Hurricane Ridge and to the Suquamish Museum. The drive through the forest to the Ridge was lovely, and the views of the mountains were spectacular. The Suquamish Museum was small, but very interesting. A young Native guided us on the tour. My husband especially enjoyed the Whale Tour and the Flight Museum. For this cruise, we had a fantastic speaker, Amy Traxler. She was most dynamic with tons of energy. She mingled with all the passengers and took many of the tours. Her "talks" were truly "gems" of knowledge. I even like "slugs" after one of her talks. Ha Ha. I was very impressed with her. This is not a cruise for children. Most of the passengers are older adults. There is nothing for children to do. Could that be why I like it so much? Yes, I would like to do more with this Cruise Line. Read Less
4 Helpful Votes
Sail Date: September 2017
WE spent 7 wonderful days and nights on the America. We enjoyed learning and seeing more about the MS River, including the 24 locks and their operation, everchanging scenery and wildlife, especially the high bluffs in Minnesota and the ... Read More
WE spent 7 wonderful days and nights on the America. We enjoyed learning and seeing more about the MS River, including the 24 locks and their operation, everchanging scenery and wildlife, especially the high bluffs in Minnesota and the bald eagles there. We started in St Louis, Missouri and finished in Minneapolis, Minnesota. Trip included a precruise night at the Drury Plaza Hotel, located right at the St Louis Arch which made touring the day before very easy and interesting. We went on a Mark Twain themed cruise so we had the pleasure of 2 nights of entertainment by Richard Garey as Mark Twain plus a walking tour in Hannibal Missouri. River experts were on board with us to point out interesting places as we went up the River. They also had several interesting presentations about the" Great River" and life and industries along it. Towns along the way that we visited included Davenport Iowa, Dubuque, Iowa, Red Wing, Minnesota and La Crosse, Wisconsin. Onboard food was superb and was served by a young,enthusiastic and very personable staff. Other shipboard personnel and managemenet were terrific, too. Staterooms are spacious and well appointed and the bathroom is roomy. Great cruise! Read Less
7 Helpful Votes
Sail Date: September 2017
First time on ACL. Wanted to see this part of U.S. Liked small ship atmosphere. 144 passengers. Pre-cruise hotel: Need different place ;-( Embarkation/Debarkation smooth. Ship clean, well maintained; cabin spotless, room for ... Read More
First time on ACL. Wanted to see this part of U.S. Liked small ship atmosphere. 144 passengers. Pre-cruise hotel: Need different place ;-( Embarkation/Debarkation smooth. Ship clean, well maintained; cabin spotless, room for everything, furnishings could use a bit of updating; add amenities such as small in-room safe, charging strip/plugs for electronics, as ship is 5 yrs old and in constant use. Dining: one seating per meal--1/2 portions available, room service available, plenty of between meal food at several points around ship. One definitely does NOT go hungry! Open bar during dining hours--no shortage of anything ;-) Average age of passengers on this cruise: 60+, some with mobility issues; no children on board. Entertainment was low key, lectures interesting and well done. Excursions: missed only one due to wildfires. Service to the max, nothing was too much effort for any/all of the crew from Cruise Directors on down to deck hands. A real "can-do" attitude. Cruise was marred only by wildfires in 4 states, creating smoke/ash, limiting visibility and outdoor deck enjoyment--no control over that. Bottom line: Liked cruising on this line, booked another for next year! Read Less
Sail Date: September 2017
Everything was perfect from start to finish. All activities started when they were supposed to. Meal options were varied and very delicious. Staff went above and beyond to ensure satisfaction. Everyone had a great smile and a happy ... Read More
Everything was perfect from start to finish. All activities started when they were supposed to. Meal options were varied and very delicious. Staff went above and beyond to ensure satisfaction. Everyone had a great smile and a happy greeting when you passed by. They say Disney is the 'happiest place on earth' but the staff on this cruise rivals them. The stateroom (category AAL) was clean and was tended to daily. Turn down service at night was a nice touch, with the next day's itinerary on the bed. The room was large and the balcony very nice. One option is breakfast room service, which you can enjoy on the balcony. We took advantage of that one morning, and it arrived in the 15-minute time frame requested. Service was exemplary. We gravitated between 3 servers because they were so friendly, fun, and efficient. Our Riverlorian had some interesting talks while we were cruising. It was such a wonderful experience that we signed up for our second cruise before we left the first. Read Less
2 Helpful Votes
Sail Date: September 2017
In my opinion it all begins with the Captain of the ship and this Captain was on top of everything. His presence was constant and he put an emphasis on the passenger’s well-being. This attitude flowed downward to his directors and ... Read More
In my opinion it all begins with the Captain of the ship and this Captain was on top of everything. His presence was constant and he put an emphasis on the passenger’s well-being. This attitude flowed downward to his directors and crew…and, more importantly us. His mate when he wasn’t the Captain’s shadow, he insured the security of the ship and did a great job of handling the deck crew. His hotel managers, cruise director, and housekeeping took their cue from the Captain and provided outstanding service. They always went with the flow, remaining extremely flexible as we ran into several bouts of inclement weather. They and the stewards even make a lobster boil in the middle of a torrential rainstorm fun! It was a “lobster” cruise and every meal their executive chef found some way to bring lobster into the menu and it always was fantastic. He ran a very close second to the regional chef that we had on our New Orleans to New Orleans cruise over last New Year’s. I didn’t realize that having lobster three times a day wouldn’t get old. Having said that, I had several beef dishes, also great! The chef took personal pride in his position and visited the tables every evening. It was evident that the deckhands and stewards bought into the Captain’s professionalism; they were super. All in all, a fun cruise with old friends that came all the way from New Zealand and the opportunity to make new ones. Read Less
2 Helpful Votes
Sail Date: September 2017
The food, the service, the attention to detail were awesome from the Captain down to every staff person on deck. The rooms were very spacious! All the ports of call gave a different view of Maine and displayed the current life plus the ... Read More
The food, the service, the attention to detail were awesome from the Captain down to every staff person on deck. The rooms were very spacious! All the ports of call gave a different view of Maine and displayed the current life plus the history.r Things that we enjoyed were the maritime museum, transportation museum, lobster boat expedition, and lobster bake. The cruising time was balanced between both night to get us to the next port and also daytime to allow us to see the scenery via our great balcony view. The exercise equipment was positioned at the back of the boat top outside deck to allow us a have a great view. The equipment was covered out of the sun and wind, Very enjoyable. The captain gave us a very detailed tour of the bridge which included maritime maps, radar review, docking procedures, lobster avoidance, and the many rules of the water. We enjoyed all aspects of this trip. Read Less
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