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7 Amadeus Cruise Reviews

The Queen is lovely, but the food and service is very low. Examples: The purser has no one and two dollar Euros for you to pay guides with. They had 30 cents, Euro, for the entire boat and would not ever tell you if they would be getting ... Read More
The Queen is lovely, but the food and service is very low. Examples: The purser has no one and two dollar Euros for you to pay guides with. They had 30 cents, Euro, for the entire boat and would not ever tell you if they would be getting more. The check in people are rude, even a bid mean, and love to tell you no to even the simplest request. Most of the help is from Romania, but it felt very old Soviet Union type of horrible service. The beds are rock hard, the food portions are very small, but the staff in the dinning room are good. The lunch buffet has two types of lettuces and no fruit, desert bar, cheese or cold cut, or any fresh meat being cut by anyone. In fact, you never smell any food being prepared. Our best guess is it all is premade and reheated on board. Read Less
Sail Date April 2018
Chose this ship because it was chartered by a classical music station. Plastic flowers in the hallways and in our cabin. If you can't use fresh, why bother? Chairs in dining room had tattered fabric that was fraying and hanging down ... Read More
Chose this ship because it was chartered by a classical music station. Plastic flowers in the hallways and in our cabin. If you can't use fresh, why bother? Chairs in dining room had tattered fabric that was fraying and hanging down underneath seats. Cocktails and "finger" appetizers were served without napkins. No decaf coffee at night served at dinnertime. Some of the staff were pleasant and efficient but others were not professional and rude. Corroded soap dish in bathroom.Ceiling in bathroom was so low that my husband who is 6' 1" tall could not stand up in the tub without hitting his head. Bathroom reminded one of a 1960's Wisconsin motel. Bath towels were worn and thin. Hard to believe this ship is only 7 yrs. old. It appears much older. No help from crew getting on or off ship in slippery, rainy conditions. In our opinion, one would be wise to avoid the Lueftner cruise fleet. Please note that our Enrichment Activities, Entertainment and Shore Excursions were all arranged by a land based company in the US. in partnership with the classical radio station and were independent of and not the responsibility of Amadeus Elegant thus the high ratings. Read Less
Sail Date October 2017
For August 2015, we booked a 14-day cruise through Gate 1 on Luftner’s Amadeus Silver from Amsterdam to Budapest. Because of low water, the first 5 days were a bus tour and we boarded the ship in Passau. This review is not about the ... Read More
For August 2015, we booked a 14-day cruise through Gate 1 on Luftner’s Amadeus Silver from Amsterdam to Budapest. Because of low water, the first 5 days were a bus tour and we boarded the ship in Passau. This review is not about the substituted bus tour (which I will address in a separate posting). This review solely presents my comments and opinions about the 9-day cruise on the Danube from Passau to Budapest. This was our 54th cruise, but only our 3rd cruise on a small riverboat. It is a given that riverboats do not have the amenities and choices that are available on the ocean cruises, but this cruise was the least nice of all our preceding 51 ocean cruises and 2 river cruises. The cabin was fine in all respects. The temperature control for both cooling and heating was the best we ever had on any ship. We could make the room as cool or as warm as we wanted. Cabin size was 172 square feet, which I consider average. We upgraded to a French balcony, but realized during the cruise that this was a waste of money. While the novel power-operated window worked properly, and a French balcony is an interesting concept, we soon learned that we did not to open a cabin-wide window to hot air, humidity, bugs, etc. On a real balcony, you can sit outside with the door closed, which is not the case for a French balcony. The ship’s public areas were okay but not as fancy as on our two previous river cruises. Riverboats have few amenities compared with ocean-going ships and therefore cannot be compared with them. The Amadeus Silver’s public areas were nice, but not as nice as we experienced with Viking River Cruises or on any other ship. The food was wholesome and nicely presented. However, the value and selection of cuts and available food items were well below all of our previous 53 cruises. The breakfast offerings were unremarkable and seemed to be the same every day except for one item. The dinner offerings did not include any nice cuts of beef or lamb. The food was tasty for sure but no more than minimally adequate, and only 2- to 3-star value at best, and not the 5-stars we have always received in the past. The dining room seemed understaffed and the servers overworked. Service was unusually slow most nights. Two of the evening dinners were buffet style for which we had to serve ourselves. We never experienced this for dinner on any of our 53 prior cruises. This is not what a 4- or 5-star cruising should be about! For three of the nine days (33.3%), we were docked more than an hour away from where we wanted to be. For Vienna, we docked in Nussdorf, a distant suburb of Vienna. As written in the Luftner daily program, to reach Vienna one had to walk about 20 minutes along the river, then walk 200 meters from a bicycle store to a tunnel, then through the tunnel to Nussdofer Platz, and then to the nearest tram stop. When we add the time waiting for the next tram, and the tram ride into the city, this trip took approximately 1 hour 10 minutes for just one direction. To my count, there were 3 boats (two of Luftner’s) docked in distant Nussdorf, and 13 boats docked in Downtown Vienna. It turns out that (per a posted sign) Luftner owns the Nussdorf pier and property. Instead docking in Downtown Vienna, Luftner docks in the remote suburb of Nussdorf. This is cheap, cheap, cheap, and very inconvenient for ship passengers!!! Luftner Corporate later wrote me that Nussdorf is a prime location because of its proximity to the wine areas. In my opinion, that is not true from a practical perspective. To get to the wine villages, we had travel into Vienna to board the hop-on/hop-off bus going to the wine area. Docking in Nussdorf is cheap and undesirable. I suggest that you search the Internet for the Nussdorf dock and/or Vienna docking and see what other people are saying. Absolutely no one we spoke with on the ship wanted to be docked in Nussdorf. The onboard entertainment consisted of a female singer and her accompanying pianist. They were okay. Local entertainment was only brought on board for one of the nine nights. This was the worst quality entertainment offerings we have ever experienced in 54 cruises. This Luftner Amadeus Silver cruise had the lowest quality and value when compared to all of our 53 prior cruises. Overall, I rate the cruise we experienced to be about 2 to 3 stars, and the distant docking to be a terrible 0 stars. Read Less
Sail Date August 2015
We booked the Amsterdam to Budapest 14 night Cruise departing 9 August 2015 on Amadeus Silver. On the way to the airport for an LA stopover of 2 nights we were advised that the first 5 days of the Cruise would be 'on land' as ... Read More
We booked the Amsterdam to Budapest 14 night Cruise departing 9 August 2015 on Amadeus Silver. On the way to the airport for an LA stopover of 2 nights we were advised that the first 5 days of the Cruise would be 'on land' as the Rhine river levels were too low. Also that we could 'cancel' but if we accepted the changed itinerary there would be no further compensation. Of course, there was no choice. So for five days we 'cruised' the autobahns in coaches, arriving at hotels late in the evening. When the ship finally departed Passau we found it cruised overnight, so no lovely lazy days floating along looking at castles on the hills for us. Paying extra for a suite with a balcony (to enjoy all the lovely passing scenery!) was a waste of money unless wanting to sit outside and watch concrete lock walls at night or reaching out to touch the ship berthed so close alongside you could step over the rail on to it. Lovely ship. Good crew. Included 'excursions' for us involved a lot of 'walking tours'. Finally, we were despatched off the ship by 8.30 am. "at the latest" on the final day, rather than the 9.30 a.m. in our booking. Our overall impression was that the passengers on Luftner are definitely not the priority. If you want a river cruise which lives up to the promotional publicity, don't book Luftner. Read Less
Sail Date August 2015
Ship is new so I can say that is nice place to stay. Food is very good especially desserts, they are very tasty. Shore excursions are good. Entertainment is also good. There are not to much activities on the ship but I didnt expect it to ... Read More
Ship is new so I can say that is nice place to stay. Food is very good especially desserts, they are very tasty. Shore excursions are good. Entertainment is also good. There are not to much activities on the ship but I didnt expect it to be, It is not ocean cruiser. Very bad hotel service, restaurant vaiters are very slow. I think that they have not enough vaiters, they dont speak German. Captain is very nice person, but hotel manager doesnt know his job. Luggage loading and disembarkation is not good, they just put your luggage outside an somebody could easily steal it. Summary of this ship is if you have patient to wait for your meals and know english language, dont have valuable things in yor luggage it is right cruise ship for you! Read Less
Sail Date July 2015
We travelled with a Gate 1 arranged river cruise on the Amadeus Royal on the Danube from Nuerenberg to Budapest this year. Gate one arranged cruises are cheaper than others, and there is a reason for it. The ships they use (from Lueftner, ... Read More
We travelled with a Gate 1 arranged river cruise on the Amadeus Royal on the Danube from Nuerenberg to Budapest this year. Gate one arranged cruises are cheaper than others, and there is a reason for it. The ships they use (from Lueftner, in our case) are older, in need of modernization, not as attractive an interior, old carpet, tired looking cabins, almost no space for your clothes, etc. This was our first Gate one arranged trip and our last. We will not travel with them again...and we cruise several times a year. For example, the promised internet worked intermittently, more often not. It never worked when underway, and frequently didn't work even in port. No excuse for that. Be wary of the cabin you get! The room we booked was a mid category, but we were shortchanged. The room itself was smaller than the others in the same category and the window was 25% smaller than others in the same category. When we complained to the Gate 1representatives on board, they shrugged their shoulders and told us to contact our travel agent. When we complained to the Lueftner front desk, they said that it wasn't their problem, it was a Gate 1 issue. After NUMEROUS letters, Gate 1 offered us $50 total refund, after paying more than $6000! We wanted the $500 upgrade fee we had paid to be returned, since we didn't have a truly upgraded cabin. If we had known what we were getting, we would have booked alternate dates, or in retrospect, with a different company. But they were not honest with us from the beginning with their description of the cabin. The room was immediately adjacent to the kitchen door, which was used by the crew 24 hours a day. When I say used, I mean slammed. No sleep for the first 3 nights. I complained the first night, and was told that it was in my imagination, that at 2 am there were no crew members going through the door. The next night, at 1 am, I went out into the hallway and saw the back of the crew member who had just gone through and slammed the door. I went up to the desk in my p.j.s to complain. To no avail. It wasn't until the next night's early morning wake up call and the arrival of the chief of the hotel for the shipping line, that something was finally done. He was great and finally solved the problem! The crew was forbidden to use the door after 10 pm. The rest of the trip I was able to sleep through the night. AVOID that cabin at all costs. The only bright spot was some of the Luftner's actual crew members (not the Gate 1 representatives, who were more interested in flirting with the crew members than taking care of the passengers and not particularly the Lueftner front desk staff who were flirting with the Gate 1 reps). The waiters, bar tenders, and cabin stewards were as good as any I have seen. The food ranged from very good to mediocre. No way to predict which evening meals would be good and which not. The port stops were fine. No complaints there. In summary, it depends on what is important to you: service and comfort or a cheap cruise.   Read Less
Sail Date September 2014
We traveled from Amsterdam to Basil with a tour group, and were not given an opportunity to specifically book our cabin. We booked a Category 4 room. We were given room #234, next to the engine room. The noise was deafening and the ... Read More
We traveled from Amsterdam to Basil with a tour group, and were not given an opportunity to specifically book our cabin. We booked a Category 4 room. We were given room #234, next to the engine room. The noise was deafening and the vibration was huge. The ship traveled upstream and was at full throttle some nights. Even when it was traveling at normal speed throughout the night, there was a great deal of noise and vibration making it nearly impossible to sleep. Items literally vibrated off the counters. At times, we felt that we were vibrating off the bed! We could not hear any of the captains announcements, and that was when the boat was at a slower speed. One day, our room was filled with the odor of fuel oil, which remained in the room for several hours. The ship was fully booked, with no available cabins for us to move to. Of great concern to us, was the fact that the crew (captain, hotel manager, housekeeper and bartender) were all aware that this room was a "problem". We were told that they usually "have to move people from this room" on every cruise. The rest of the ship was beautiful. The food was wonderful. The staff were great and the itinerary was fantastic. Unfortunately, we missed 3 breakfasts, 2 lunches and excursions due to falling asleep after the ship docked. We also went through our days often feeling ill and sleep deprived. Room #234 should not be assigned during trips upstream and particularly not in the price category and without letting guests know about the noise. This should have been the "trip of a lifetime" and we are very disappointed that we were unable to fully enjoy it. Read Less
Sail Date June 2014
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