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33 A-ROSA Cruises Cruise Reviews

A romantic river cruise? The A Rosa Viva advertising is more alluring than the experience. I echo the English speaking commentaries about a distinct lack of staff training. Even attempting to point out the lack of respect shown to us from ... Read More
A romantic river cruise? The A Rosa Viva advertising is more alluring than the experience. I echo the English speaking commentaries about a distinct lack of staff training. Even attempting to point out the lack of respect shown to us from a waitress, the maitre de brushed it off as normal behaviour. The cleaning personnel were the friendliest, and not as pompous as their colleagues. The engine broke down and we were forced to look at a berthing wall for three consecutive days in Rouen, France. We were offered a 20% discount on a next A Rosa cruise (in a German letter, of course), but even that will not entice us to choose this Company again. Whilst we accept the Caveat Emptor principle, we can only caution other potential disappointed passengers.We spoke to passengers travelling on a Viking river boat, and were jealous of their obvious joy in their cruising company. Read Less
Sail Date August 2019
If you are not German stay away from this ship. We signed up for a Seine cruise with English company Saga who miss sold this cruise. The excursions were in German. The food was advertised as Mediterranean but was German and very low ... Read More
If you are not German stay away from this ship. We signed up for a Seine cruise with English company Saga who miss sold this cruise. The excursions were in German. The food was advertised as Mediterranean but was German and very low quality. The ship was in need of an upgrade. The officers were grumpy apart from French Captain and First officer who were helpful. Crew were good and helpful. Drinks on premium class were good and free. but whole cruise was about getting extra money out of you. Was meant to be all inclusive but was not. The food service was a mess with different foods all over the place. Drinks service at table was good. Stops were appalling we stopped in two little villages with nothing open one we did an overnight stop when every where was closed. All other cruise lines were going on to Honfleur. We were told we were sailing from Paris but in fact we left from a cement yard in St Denis and never got near Paris in the boat. Read Less
Sail Date August 2019
I liked the ports of call, especially Costa Rica & Cartagena. The service was excellent - all the staff were friendly and treated us like we were special. Food was diverse and well presented. Captain Matthias was always ... Read More
I liked the ports of call, especially Costa Rica & Cartagena. The service was excellent - all the staff were friendly and treated us like we were special. Food was diverse and well presented. Captain Matthias was always informativeand greeted the guests on several occasions. Our cabin 5122 was a little tight but we got used to it- between the bed and mirrored desk/dresser. The cabin was quiet and our steward Paul very helpful. The highlight were the fabulous shows with the Norwegian cast dancers and singers. Very professional, talented and their costumes exquisite. The entertainment coordinator Roberto was always organizing fun activities for everyone. My Meet and Greet get together was successful thanks to Bettina (forgot her spelling). I would recommend this cruise to anyone wishing to see these ports. Only wish we would have had more time in Guatemala - we visited Antigua and only got to see the jade museum and the famous hotel Read Less
Sail Date February 2019
First of all let me start by saying I don’t usually bother giving any reviews as I believe nothing can be absolutely perfect in life and I like being tolerant and giving the benefit of the doubt. However I do feel that our experience on ... Read More
First of all let me start by saying I don’t usually bother giving any reviews as I believe nothing can be absolutely perfect in life and I like being tolerant and giving the benefit of the doubt. However I do feel that our experience on the A-Rosa Viva does warrant a review, especially as an ‘educational’ exercise to non- German speaking travellers like us. Will seek to make the review as detailed and fair as possible. The ports Let me start with a description or the trip itself. The ports which we visited were Secondary ports. Some locations were nice such as in Les Pays where we walked to St Germain. But the rest were nothing to write home about. Minor ports not much to see. The ship The vessel is average. Small to medium sized and with nothing much to do. It has one Main buffet restaurant and a lounge. The cabins As a family of four, 2 adults and 2 kids, and with just 3 family rooms on ship (which were all taken very early In the day), we had to be split and take two rooms and these were not even interconnecting. Pillows were awful and the ship offered no solution. I had to sleep on 3 folded towels. Toiletries were very very basic even for us premium payers Entertainment This was Average to mediocre. Practically it just consists of a DJ who changes music genre every night. Kids enjoyed dancing but for us adults it was quiet boring. There was no other entertainment except for this. New Year’s Eve was slightly better as two singers were brought in for 1.5 hrs. Fitness and leisure This consists of a Very small area for what they call ‘gym’ consisting of 3 cardio machines and a mat. Kids club The kids animator was a lovely caring lady. She organised crafts for kids and they loved it, but from a parent point of view, this solution was scant. This lady was on her own and kids club was not the usual organised club we are used to where kids are catered for with a full programme and with high security etc. This Was an informal arrangement with a very caring and nice animator. Food & Beverages This was average to high quality. Some nice dishes here and there but the genre was mainly German food except for one French cuisine night. The chefs were lovely people and very caring and good at their work. Excursions This was the cherry on the cake and the matter that literally could have ruined all the experience, were it not for the fact that we were a nice group and good company to each other. First of all, as soon as we went on ship, before any presentations were given to us on the excursions, we already knew which excursions we wanted to book. There wasn’t much to choose from anyway as it was practically one main excursion per port and we were ready to book immediately. But every time we went to book (three times in all) we were told off by two stern reception/admin ladies. We were practically put in place and told sternly to wait for the presentation on excursions which would tk place on the evening of the first night. We dutifully complied. We patiently waited for a 45 min presentation in German and a 15 min summary in English. Then we went to book. Only this time we were bombed by two main facts, mainly 1. Vernon excursion was now fully booked (but they had not taken our booking in the first place on the morn!) 2. All excursions would be in German! This cruise was sold to us as an international one. We were basically told we could book excursions at half price but these would not be in English. This was shocking to us! We wanted to pay full price fair and square but for something we could understand! How could one endure a 6 hour excursion in a language of which we understood nothing! We tried the first excursion and the experience was horrible to say the least. The guide was very rude to us and when we asked to have some points delivered briefly in English (just a couple of pointers), she practically shouted on top of her Voice that we have not paid for this! This Was highly embarrassing infront of other guests also since we had never asked not to pay full price. So we decided to just cancel all other excursions as it was a useless exercise. Of course this matter did ruin the rest the trip since we then went to towns on our own, and with no detailed guidance whatsoever. This leads me to a description of the staff on board the ship Staff - hospitality The cleaning and cooking staff were lovely people. They made sure nothing was a problem. One example is the fact that food on board is not very ‘child friendly’ but the chef always prepared pasta for kids to make sure there was something child-oriented. Staff- admin The receptionists and admin were a major issue. This relates to two ladies from three. The cruise manager tried his best to make things slightly better. However for such two ladies in question, everything was a problem. They always replied in an unfriendly, stoic way to our questions, they sent us away when we tried to book excursions early morn, they literally huffed and puffed at our questions, and never went out of their way to make things happen for us, despite knowing that the ship was at fault at having advertised its services and facilities as international and sold them as such to non-German passengers but did not live up to this promise. When we asked for a mere printout of a power point presentation in english of the locations we would visit, even this was a major issue. Our major complaint in fact is not merely that the cruise does in no way cater for non-German speakers but also the fact that our plea was handled so unprofessionally and with no empathy by these administrators. As a summary I would not recommend this cruise at all to non- German speakers and would give it an average 2-3 stars for entertainment Read Less
Sail Date December 2018
Disclaimer - this was our first river cruise, and first cruise on a non-American ship, therefore hard to compare. Will give thoughts based on overall experience in case other nonEuropeans are considering. 7 day New Years cruise on ... Read More
Disclaimer - this was our first river cruise, and first cruise on a non-American ship, therefore hard to compare. Will give thoughts based on overall experience in case other nonEuropeans are considering. 7 day New Years cruise on Seine River. 2 cabins, 4 guests. (Including on child and one in a wheelchair) Expectations/Assumptions: smaller ship, older passengers, not a “party” ship, not catering to kids, Americans in the minority. All correct. Language: yes it is primarily German. Yes they have some things in English. About 1/2 the time dinner buffet was in English (but staff willing to explain). Most on board information was in English, with a few exceptions. “Library” had 2-3 books in English and the rest (30) in German. Some staff spoke better than others. There was always an English translator for on board activities (if needed). Some excursions were ONLY offered in German, however. But most staff and guests spoke better English than we spoke German! Ship: Clean. Modern. Amenities included a jacuzzi and sauna open during some evening hours. Note - sauna was VERY European. Yes - men and women in there naked! Should have peeked in before we walked in with our 12 year old! Spa where massages, etc could be booked. Gym was a yoga ball and 3 elliptical machines. Too cold to use sun deck and other outdoor amenities such as shuffleboard. Lounge area where dancing/music was in evenings. Small gift shop. No other on board activities to speak of. Cabin: larger than expected. Room was kept clean and housekeeping was in there often. Comfy bed, but no sheet - just a comforter. Housekeeping staff was AMAZING. Bathroom had large shower with high pressure and HOT water. Dining: German ship + Romanian/Hungarian cooks + French flair = some interesting dishes. We did not use formal dining room since it was an up-charge. The buffet with mostly European foods and food that were fun to try. Lots of fish/seafood. Great breads. Separate section for gluten free. Breakfast - good variety of pastries and jams. Fresh made omelette/eggs. One meat (sausage?). Juice, coffee, hot cocoa, and tea available. Good selection of fruit and cereals/granolas. Lunch and dinner - hearty. Small salad area (lettuce, tomatoes, corn, radishes and cucumbers. Period). One soup - usually a purred or broth/consume one. Great cheese/antipasto selection. Entrees included many fish, a few pork dishes and a carving station. Rarely chicken. Usually a pasta and a potato. Great selection of vegetables. Dessert was usually fresh made crepes, fruit, and hard ice cream/sherbet. One small bar area (15- 20 seats, maybe) with many house beverages. Activities/excursions: Very disappointing. As mentioned earlier some were only offered in German. We were led to believe we were docking in Paris for the new year. However a “loch was broken” and we were about an hour outside of the city. They did provide gratis transportation to/from the city for an on your own day, New Years celebration, and ride on Paris river boat/tour. However no bus tour of the city and we had to figure out how to see what we wanted to see on our own - with a wheel chair. (FYI Paris streets are not the best for a wheelchair, however seemed pedestrians ALWAYS had the right of way.) We were so close to Versailles and Giverny, yet nothing was offered. The little towns we did on our own, since they did not have an excursion to the Normandy Beaches (that would have been a little uncomfortable anyway!). Service: mixed. Some staff - like Jennifer and Marie - were awesome. Both could not do enough for us. About 1/4 of the the staff was nice and were very welcoming - like the housekeeping staff and reception desk. Other staff was tolerable and would greet us when spoken to. Perhaps it was a culture difference. And then there was the staff who got really nice the closer we got to tipping - I mean the closer we got to the last day of the trip. Even though about 200 on board bar staff still did not know our preferred drink (red house wine) even after ordering it multiple times every night. As far as handling the wheelchair the support was great. We were not the only ones in a wheelchair but they were always ready to lend a hand to get it on/off the ship with as little problem as possible. MIL celebrated 75th birthday and room was decorated beautifully, but no other celebrations by staff. Kids Club: we had our 12 year old with us and she did not want to go. (She preferred to play cards with her grandmother.) However the director seemed nice. The children who went made bracelets, interviewed the staff, made pizzas in the kitchen and did a few other things that we heard of. Embarkation/Disembarkation: Since they did not offer airfare from USA we had to arrange. Not a huge issue but since they did not arrange they would not offer to transport us from airport to ship. We had to pay out of pocket for an hour long taxi ride to the ship. Also we we never notified of the ship having to move it’s first dock and only found out by accident when we saw the ARosa staff member in the airport. What would we have done if we did not run into her? Probably take a taxi to the original berth and then what?... Disembarkation was much smoother and they arranged transport to airport and train station for guests. Overall comments: We really enjoyed our first river cruise. We liked being in the minority and exposing child to other cultures. Would cruise again, maybe a different river next time. Read Less
Sail Date December 2018
Our family decided to take a Christmas Market cruise but wanted to spend time in London. We selected ARosa because of their selection of 4-day itineraries and their moderate pricing . We had no doubts about the ports of call but were ... Read More
Our family decided to take a Christmas Market cruise but wanted to spend time in London. We selected ARosa because of their selection of 4-day itineraries and their moderate pricing . We had no doubts about the ports of call but were somewhat concerned about the communication and food offerings on a german-based cruise line. Once on-board what we found was a beautiful, spotless boat, an amazing crew and a surprising variety of food offerings. There were only a few Americans on board but the crew went out of our their way to make us feel welcome. From the welcome talk to the pre port presentations, all were givenfirst in German and then in English despite only a few Americans on board. All US booking are all-inclusive with a full drink package. The only thing not offered are guided tours in English but we did not find that a problem as good information was offer for each stop. We booked a Jr Suite which proved to be a good value as among other perks, free laundry service and a stocked mini bar was included. The dress was casual and the atmosphere was relaxed at all times. We opted to upgrade our final nights dinner to wine pairing dining event, which proved to be a fun and elegant evening. Everyone in our party agreed that we would recommend Arosa to anyone. Read Less
Sail Date December 2018
We chose to cruise with A-Rosa because the travel agent booked us on a specific Christmas Markets cruise for four nights. The markets were the only reason we decided to bite the bullet and try a river cruise (it was our first ever cruise ... Read More
We chose to cruise with A-Rosa because the travel agent booked us on a specific Christmas Markets cruise for four nights. The markets were the only reason we decided to bite the bullet and try a river cruise (it was our first ever cruise of any kind, river or sea). It was also advertised as being an English speaking cruise. Two days before we were due to board, we got an email saying that due to low water levels in the Rhine our original cruise had been cancelled and we were being transferred to another ship, sailing to Amsterdam and Rotterdam. And it was a German speaking cruise. Never having cruised before, we didn't quite realise the importance of it no longer being an English speaking cruise. We should have boarded our original cruise in Cologne but the new cruise was departing from Duisburg, about a 90 minute coach trip from Cologne. When we boarded our ship (having had to walk down a muddy path from the coach to the gangway), we were immediately struck by how hot it was on board. We're Australian, we were cruising in Europe in winter but even so it was far too hot for us in all the public rooms. In our cabin, we were at least able to turn the heating off and open the window for a bit of fresh air. When we congregated with the rest of the passengers for the welcome by the Captain and crew, that was when we discovered what a German speaking cruise really meant. We couldn't understand a word that was said. We then discovered that all entertainments were conducted in German, so we were unable to take part. We were also the only non-German speaking passengers on board so we couldn't even socialise with our fellow passengers. But worse was to come. We arrived in Amsterdam and we asked the receptionist on board where we could find the Christmas Markets. That was when we discovered that we had been transferred from a specific Christmas Markets cruise to a non-Christmas Markets cruise. We decided to make the best of Amsterdam, and we did enjoy our day there. Next day though, we went to Rotterdam. Again, no Christmas Markets. We went to the Tourist Information office to enquire about the hop on/hop off bus only to be told it wasn't operating at that time of year. Various other attractions that we asked about were also closed at that time of year. We spent an hour in a food hall and went back on board the ship. It was a complete waste of a day. To add insult to injury, on the final day of the cruise we were transferred by coach from the ship to Duisburg train station (that was the option we chose - there were two or three options to choose from). We got off the coach at the train station and discovered that one of our bags had not been loaded onto the coach. The coach driver had nothing to do with the ship, she was simply hired to do a job. Thankfully she took pity on us with our non-existent German and after phone calls back and forth between various people (I have no idea who), she agreed to drive us back to the ship. We searched and searched for the missing suitcase and finally found it ourselves, on the coach that was just about to depart for Cologne train station. If it had gone there, it would just have been unloaded onto the footpath and left there, unclaimed! In fairness I have to add that we were given a refund of $250, plus a 60 euro voucher that could be used on board for spa treatments etc. However, nobody seemed to grasp that the only reason for us going on a cruise was for the Christmas Markets. That was the only reason we paid for a cruise and air fares to Europe. When the cruise was changed (and we know nobody can do anything about water levels in the river), we should have been told that it was no longer a Christmas Markets cruise and we should have been given the option of a full refund so that we could then make our own arrangements to hire a car and drive ourselves around. Instead we had to endure four days of not being able to speak to anyone and not being able to understand any of the public announcements or the entertainments on board. Our travel agent was at fault too - they were copied in on the email we got about the change in cruise and they should have made sure to let us know it was no longer what we'd booked and paid for. Oh, I forgot to say we were also offered a 40% discount on a future cruise, to be used within two years. Well, after the experience we had, we will NEVER go on another cruise. I would also like to add that the staff on board the ship were excellent, especially the young man who cleaned our cabin every morning. He could not have been more thorough in his cleaning, and he was extremely accommodating and went out of his way to help us. The dining and bar staff were also very friendly and helpful. But sadly we will never see them again. Read Less
Sail Date November 2018
3 Days Prague and 7 Nights A Rosa Donna. 2nd-12th August 2018 booked through Imagine Cruising ( most of it was left to our imagination). We had to ask a Viking rep to track down our Imagine rep,at Prague Airport an hour late and couldn’t ... Read More
3 Days Prague and 7 Nights A Rosa Donna. 2nd-12th August 2018 booked through Imagine Cruising ( most of it was left to our imagination). We had to ask a Viking rep to track down our Imagine rep,at Prague Airport an hour late and couldn’t speak much English, so we were left in hotel to do our own thing. Hotel basic but did the job and you needed tram to get to Prague. Nobody from Imagine and nothing in the package brochure told us it was. 4.5 hour coach ride to boat so that was a bit frustrating and a waste of a day by the time we got there and unpacked. Sailed overnight to Vienna where we stayed for 2 nights. Boat needs a good refurb, carpets, curtains, furniture all need upgrading. Food average but not good compared to med cruise or ocean cruise. All announcements in German first followed by a brief English version. Through the grapevine we heard that we were not sailing any further due to low water levels. VERY DISSAPOINTING. They must have known about this before cruise started also after doing some research on ship scanner sites we could see other bigger ships were still traveling to Budapest which would have been the highlight of cruis. Instead we went about 10 miles back upstream and tied up to the river bank. This was obviously a money saving exercise on behalf of Ros Donna. They saved thousands of pounds on fuel by not traveling to Budapest and the same with berthing fees. Next day there was a coach trip to Bratislava and we had to drive through Vienna to get there!! Spoke to ships crew from other boats in Bratislava and they assured me they were still sailing to Budapest. So would advise anybody thinking of a river cruise to check river levels before they leave and check there camncellation policy. Complained to Imagine cruising when we got back who offered £100 towards another cruise. So at least they have a sense of humour as we shall avoid them in future Read Less
Sail Date August 2018
We chose it as we wanted to revisit an area of France we knew well from at least 25 years of camping among the vineyards of southern France. We arrived in Lyon on excellent Eurostar direct from St Pancras. We were met and whisked ... Read More
We chose it as we wanted to revisit an area of France we knew well from at least 25 years of camping among the vineyards of southern France. We arrived in Lyon on excellent Eurostar direct from St Pancras. We were met and whisked swiftly through the lovely city of Lyon to the pretty riverside, to embark on A-ROSA Stella, emblazoned with ( rather naff looking ) red lips! We were swiftly given our cabin key cards and made our way down to our river view cabin, with 2large circular windows at river level. Decor was very 70s beige and mustard, the bed was hard, facilities minimal, and we were glad we’d brought some favourite Bulgari toiletries with us. On exploring the ship we found a busy bar, a cramped lounge with seats too close together, and wide open viewpoints all around on the sun decks, where there was a tempting looking swimming pool. To our horror, we discovered that smoking was permitted in all outside areas. Had we been advised this we would not have booked this river cruise. We both hate smoking, and I suffer from pollution induced asthma. Our previous experiences of river cruises have been on ships that allow smoking only in limited areas. After an indifferent buffet dinner, we made our way to the prow to see the amazing beautifully lit up city of Lyon as we set sail, happily drinking a glass of the included basic wines on offer. After a long day, we were later glad to retire to our cabin, but found sleep difficult on such a hard uncomfortable bed, at least were soothed by the sound of the gently slapping river current. Each day brought amazing views, and incredible lock technology on this well tamed river. It was a surprise to realise that the locks were centrally controlled all along the river, so no lock keepers cottages and cheery keepers to wave to. We first sailed north to explore the river Saône, enabling us to revisit pretty Macon, a city I’d visited often in my youth, and to reacquaint ourselves with some excellent Burgundy wines , buying some bottles to enjoy on board. We had sought permission to bring these bottles on board, and a kind barman opened them as needed. The ship eventually returned to Lyon to carry on further south on the mighty Rhone, tamed by enormous locks along its length, including the astonishing 40m drop at Bollene. The power of the water was apparent as we watched the swirl of the deep fast flowing river currents as we sailed under many bridges, some beautiful, others more utilitarian. All along it’s length the Rhone is used by a large variety of crafts, loaded barges, many pleasure craft, small local boats and of course lots of river cruises. It was wonderful to moor right outside the vast walls of beautiful Avignon, so that we could explore this fascinating city its with its rich history of papal power. Our favourite river port was the lovely city of Arles, settled for millennia , with its legacy of Roman history including an astonishing arena, delightfully used by parties of school children enacting Roman gladiatorial contests. There are many Roman artefacts in this city needing many hours and days of thorough exploration. As we only had a few hours, we settled for just the arena and a walk along the streets immortalised by Vincent Van Gogh in his glorious paintings. It was enchanting to sit sipping chilled white wine in the shade of oft painted Cafe de Nuit. We enjoyed sitting in the evenings on the quiet sun deck after buffet dinner, with a glass of local wine we’d purchased along the route. Apart from one evening of a good deck barbecue, all meals were similar buffet style, and though adequate, were hardly gourmet. We had not expected this to be a “ foodie” cruise, but were very disappointed with the choices on offer, with a heavy emphasis on cheese, sausages and stir fried style vegetables. Sailing through such wonderful countryside, from the gourmet city of Lyon, it was disappointing to realise that , on board , we were not to taste the delicious French food from this wonderful region of the country. Read Less
Sail Date May 2018
The southern Rhine Christmas market theme cruise. Taking in Mannheim , Heidelberg, Strasbourg and Mainz. The excursions where add ons and needed to be booked as in most cases except for Strasbourg your where moored to far away and ... Read More
The southern Rhine Christmas market theme cruise. Taking in Mannheim , Heidelberg, Strasbourg and Mainz. The excursions where add ons and needed to be booked as in most cases except for Strasbourg your where moored to far away and all on the German side of the river. The excursion was not a guided one as all it was , was a transfer to a market with set time of collection. No guide no info no nothing. Unlike other cruise lines who try to get as close as possible to the centre town. Thus limiting your own access to the area. I expected it to be European but was totally German. No safety announcements even in English . Thank heavens for a Maître de and F&B manager who spoke English, in fact the crew where only to happy to speak English to us the only two English speaking on board a full cruise. The F&B manager went out of his way to ensure the daily info sheet left in the cabin was in English for us The Maître De even translated the menu ( again in German as well as our night at the chefs table which was fantastic and money well spent.) The entertainment was a disaster , with a themed cruise it would be more appropriate to have carols or pleasant Christmas songs in many languages and not some very tired aged singer from central Germany trying to do Robbie Williams each and every night. Hence the lounge did not see many people but the bar did. ( maybe that's the business plan all along) Sail aways where non existent and the Captain never hosted a table at all during the entire cruise or even a welcome or farewell party. Service in the dining room was excellent ( all Russian with a clear dominant older Russian in charge one way or no way attitude) I believe now with a British company taking over the line and some ships being made " international " hence English being spoken this could help but I think it is a long road ahead to catch up to the likes of AMAWaterways or Crystal . Will give the Arosa brand a wide berth for a few more years hopefully it improves. Read Less
Sail Date December 2017
If you are used to the fine food that is served in the main restaurants aboard cruise ships or even river cruises such as on the Douro or Nile then you could be in for a nasty surprise with A-Rosa. It is not much above that of motorway ... Read More
If you are used to the fine food that is served in the main restaurants aboard cruise ships or even river cruises such as on the Douro or Nile then you could be in for a nasty surprise with A-Rosa. It is not much above that of motorway services or cross channel ferry fare. On our last night it did improve markedly but up till then it was very basic. The house wine is awful plonk reminiscent of the kind of stuff British pubs used to sell many years ago before the customers demanded something better. Breakfast was also uninspiring Germanic fare i.e. cold meats & cheese, with very little hot food unless you were prepared to wait for a small omelette. On a cold winter sailing like this a hot breakfast would have been nice. On the plus side, the staff are very good, very friendly and very efficient. Cabins are quite nice with a lovely shower. However I would not have wanted be be on the lowest deck where your window is only just above the water line. Excursions to the Christmas markets were very expensive and if this in indicative of their typical excursion prices then [apart from the poor food] I would not want to do a summer cruise with them. If you are looking for a Rhine cruise then I would suggest you check out other operators. Read Less
Sail Date December 2017
An interesting itinerary visiting some small Normandy towns not usually on the agenda. Docking right in the centre means you're just a few minutes easy walk and don't lose time getting into town. Whilst the Paris berth at the ... Read More
An interesting itinerary visiting some small Normandy towns not usually on the agenda. Docking right in the centre means you're just a few minutes easy walk and don't lose time getting into town. Whilst the Paris berth at the Quai de St Ouen in St Denis is not in the middle of Paris, there's a Metro station about 10 minutes walk away with a direct line to the city centre and just a single change at Invalide if you want to get to Versailes (and it's a very cheap form of transport). Very enjoyable cruise on the 200 passenger Viva, had a comfortable cabin with 2 large portholes and everything you need in a cabin. A wide of range and variety of food with plenty of options - cannot fault the food. The inclusive package of drinks was highly acceptable - my palette isn't sophisticated enough to tell whether my G and T has Gordon's (included) or Hendricks (a supplementary charge)! Staff very helpful and obliging and generally good service. Used the Jacuzzi once (not enough time to use it again) whilst my partner used the mini gym. Had never heard of A-Rosa previously but would definitely use them again. Very good value for money compared with some of the more luxurious lines, but it's all a matter of personal choice. Read Less
Sail Date September 2017
We selected this cruise because the date was right. We selected this cruise, as well, based upon our tourism company´s recommendation. It was a relaxing and quite nice cruise up the Rhine. Included some cities we had visited by car as ... Read More
We selected this cruise because the date was right. We selected this cruise, as well, based upon our tourism company´s recommendation. It was a relaxing and quite nice cruise up the Rhine. Included some cities we had visited by car as well as other locations we had not been to. The room service was quite wonderful. The fellow who had been assigned to our section of rooms spoke far better English than German. Being an American expat and my partner, a native German, is bi-lingual and we both could talk to this fellow. We have been told than in 2018 The Aqua is becoming International with English being the second but equal language with German. From my perspective, it has begun. The food service was varied and quite fine. The waiter in our section is Hungarian and having heard me speaking in English began our week with English dining room service. Being a smoker, I totally appreciate the back of the ship´s area for smokers. We, had a great deal of rain the last 2 days and the upper deck was not conducive to being there. Would go on another A Rosa Cruise. Plan on a short stay in 2018 at a resort of A Rosa. Read Less
Sail Date September 2017
I am on the last night of the Seine cruise and I'm so sorry to have it end. A ship that met all my expectations, a friendly crew, good food, enchanting small French towns: who could ask for more?I can hardly wait to rebook this ... Read More
I am on the last night of the Seine cruise and I'm so sorry to have it end. A ship that met all my expectations, a friendly crew, good food, enchanting small French towns: who could ask for more?I can hardly wait to rebook this cruise. Embarkation was a snap. The cabin was small but the floor to ceiling windows on the Juliette balcony made the room seem larger. Nice touches like a table that can be rolled over to serve as a working place lying in bed. Air conditioning always function perfectly in my cabin as well as in the rest of the ship. Crew I met were mainly from Slovakia and Hungary. All were capable of communicating in German as well as English and willing to try their hand at any other language they knew. Les Andelys and Caudebec -- I had never heard of them but what a joy to discover their charming old towns, churches and castles. Excursions were available but I only took the one to Monets museum and garden in Vernon, well worth the money. We usually docked only a few steps from the middle of the old towns and it was a joy to walk off the ship and into the center of town to explore. I found the amount of preparation for each town by the crew adequate. I booked basic tarif with full board. There was Always plenty to eat and most of it quite good. The cooking inspired from the French atmosphere also contained Italian and Indian elements that were welcome. The desserts were not the High Point. Restaurant manager Frank ran the restaurant efficiently and always trying to please at least this customer. Waiters and waitresses always professional and friendly. I booked this cruise due to the spa on the ship and it didn't fail to live up to my expectations. Although small there was enough room for exercise classes in the mornings and masseuse Leila gave a wonderful full body massage while her colleague Daniela a wonderful manicure. Both were always polite and cheerful. The sauna with the glass panorama window was piping hot, and the Jacuzzi at the bow of the ship was wonderful to sit in while sailing along. Unfortunately there was a problem controlling the temperature of the Jacuzzi that needs working on. There were only two cross trainers and one bike but at no time were all three occupied. Plenty of fresh towels. Prices for massage and manicure were extremely reasonable. Fellow guests were German and English, a few Americans and Russians; mostly the older crowd but a few families with younger children. The atmosphere on the ship was relaxed casual and friendly. I have a criticism of their advertising: what is advertised as cake at coffee and tea time does not include coffee or tea. I found this misleading. I'm looking forward to booking another cruise with a Rosa perhaps even again on the Seine. Read Less
Sail Date August 2017
Unfortunately we booked the trip not knowing tha we were 16 ofuk couples the rest bein German, not a problem,but we felt quite isolated,all of the ships announcements were in German,followed by occasionaly with a short comment in English ... Read More
Unfortunately we booked the trip not knowing tha we were 16 ofuk couples the rest bein German, not a problem,but we felt quite isolated,all of the ships announcements were in German,followed by occasionaly with a short comment in English .The food was terrible nearly always warm or cold and very difficult to guess what it was,as most of the time it wasn’t described or labelled,The crew were rude surrly and quite offensive on occasions,I would never ever go on the ship again,nor would quite few of the people we met ,disembarkation was nothing less the a joke,as was embarkation,we were given the wrong cabin, when I mentioned this I was told I was wrong,until I produced the ticket telling the cabin I was in.No apology just wait and will sort it out.When we arrived on the ship about 12.30 pm we asked for 2glasses of wine and was told we will have to pay as the all inclusive dose no start until 2.30 pm.from then it just got worse Read Less
Sail Date August 2017
We took advantage of a special offer via Imagine Cruising a company we use and trust for this river cruise.We arrived at Lyon and boarded quickly and were very pleased at our cabin which was spotless and very welcoming with nice decor ... Read More
We took advantage of a special offer via Imagine Cruising a company we use and trust for this river cruise.We arrived at Lyon and boarded quickly and were very pleased at our cabin which was spotless and very welcoming with nice decor etc.We enjoyed the pleasant public areas and especially the sun deck with good seating and a lovely shaded area with also small but well presented pool to cool off in everyday.All meals and most drinks are included and were of very good quality.We enjoy different cultures and the food offered and like to try different tastes and always found something tasty at meal times.Salads.meats,fish desserts.cheeses including the breads were good.Tea and coffee are available at all times. We visited the South of France area from Lyon through Avignon,Arles etc down to the Port st Louis area which was the only port to disappoint.We think this last stop should be excluded from the itinerary as it's too industrial in this part.We enjoyed two trips outside of the towns that we moored in the centres.the first was to the Camargue area ending up in the lovely little seaside town of St Marie de la mer which is beautiful.The second was to Marseille but was too rushed and a bit frustrating as we only had 25 minutes around the port area which was the most interesting part of the city. The clientele are largely German with a few other nationalities and about 25 percent British and there was little mixing ,probably due to the language barriers and it was difficult to communicate and people gathered in the evenings in their own language groups.I hoped for more mixing It was very pleasant to sit to enjoy sunsets and the passing countryside as we leisurely sailed the river.All the main cities including Lyon and Avignon are easily explored from the boat and we have lovely memories of these beautiful places. the evenings were simple with light music playing as we enjoyed the company of fellow cruisers with inclusive drinks and food at hand at all time. We will certainly river cruise again and we hope with Arosa in the future.104 Read Less
Sail Date August 2017
Having been on 3 other river cruises, we found one that went down the Rhone, which we had not gone on before. The Rosa Stella is about 12 years old, but extremely well kept and very clean. In fact it is the cleanest cruise ship we've ... Read More
Having been on 3 other river cruises, we found one that went down the Rhone, which we had not gone on before. The Rosa Stella is about 12 years old, but extremely well kept and very clean. In fact it is the cleanest cruise ship we've ever been on. Our cabin was a decent size - not large but well appointed and the beds were comfortable. We had a French balcony, meaning you could open the doors for fresh air but not sit out. We kept them open with the screen as one of the enjoyments of a river cruise is watching the shore line and hearing the water gently move. The staff was superb - they went out of their way to be accommodating and were friendly, smiling and efficient. Louise was the person who interfaced the most with us and she gets a gold star. The spa, run by Nadya, was heaven and I had three massages for a reasonable price. The service was excellent. The swimming pool was my favourite - larger than most and warm. I spent time every day in it. There is also a fairly wee equipped gym and a sauna. This is a German ship, so the food, though we were in France, was mainly German, as was the major language. Food was buffet style but they also grilled fish and meat as the buffet and in special dinners on the deck for BBQ. Plenty of meat suited my carnivorous husband and fresh, lovely salad bar every day suited me. Excursions cost extra, but, since the ports were all in town, we walked and explored without guides. The best ports were Avignon, Arles and Lyon which kept us busy for the entire times were there. People who went on shore excursions said they were happy, so I can only rate them based upon the experiences of others. So, would we take another Stella cruise? Yes because it was extremely good value and was a wonderful experience and I cannot say that about every journey we have taken over the years. Full Marks, Rosa Stella. Read Less
Sail Date July 2017
Was it good? No. Was it bad? No. I need to make it clear from the outset that to some extent we were comparing this cruise to our only other river cruise, which was on Scenic. So business class to economy is probably the best explanation I ... Read More
Was it good? No. Was it bad? No. I need to make it clear from the outset that to some extent we were comparing this cruise to our only other river cruise, which was on Scenic. So business class to economy is probably the best explanation I can provide. Similar price differential. Viva departs from St Denis, which is more than 5 miles from the city centre of Paris. It shares a wharf with a cement company. Apparently it's too big a vessel to navigate into the more interesting areas of the city. No mention of this when booking. As we had been to Paris several times before this was not a big loss to us, but if you were expecting to glide past the tower etc .... some grumbling heard. So don't book this cruise if you want to sail through Paris. We spent our first day sitting at St Denis in this middle of nowhere because of a strike somewhere. Nothing the ship could do about that but it did provide some short notice excursions, so credit due (that doesn't mean they were free!). This meant the itinerary for the next few days had to be adjusted and we lost one port. No offer of compensation. Except for Rouen, where we stayed overnight and had much history, we stopped at several small, pretty, but meaningless towns before returning to spend another afternoon and night at St. Denis. Boring. The itinerary aside, what about the boat? The cabin. Ours was on the top deck. Corridor smelt like a sewer. Room small but adequate. No odour problem. No fridge. Aircon struggled when temperatures rose. Sparse but functional shower room. Exceptional cabin attendant Csilla (sorry if I got the spelling wrong). The cabin was value for money. The boat. Apparently there was a spa, gym and hot tub upfront. Never got to any, but that's our fault. Lounge with bar, cafe and restaurant all aft on deck two. Restaurant aircon was poor. Far too warm. So people went early so they could sit in the cafe, which was a cool extension of the restaurant. Most entertainment was in the Lounge; most entertainment was DJ Andy. Who tried hard. The food. Not bad. Not good. This is a German ship that mainly offers German inspired catering. Sometimes a struggle to satisfy an English pallet, but generally good quality. However some translations into English needed to be much improved otherwise people with allergies could be caught-out. The staff. Room attendant great. Bar and wait staff so-so. Sometimes brilliant; next time chatting together and ignoring guests. But generally cheerful. The senior staff. Difficult to comment. Saw the Captain a few times but never spoke. First failure on many cruises. It was only half-way through the cruise I realised the lady who was wearing a flack jacket on even the warmest days was the Hotel Director. She did smile at me once in passing. The drink. Only low quality alcohol free to Premium guests. We bought some wine at prices which were very reasonable compared to ocean cruises ships. The summary. My wife and I have been fortunate enough to have sailed the Suez Canal; the Panama Canal; the Kiel Canal ... even the Amazon. We have hired our own small craft on French rivers and canals. Good fun. But if you want a good river cruise holiday in France I would suggest the Rhone. You choose the cruise line! The security. My final point has to be about the apparent lack of security on this boat. Those who have travelled the oceans will be well aware of the hoops we have to jump-through each time we board a cruise ship. On Viva anybody could walk on-board and as long as they didn't want a drink, which entailed showing your room card, enjoy lunch, maybe try the hot-tub or the gym, then walk-off. Read Less
Sail Date June 2017
We were a family of six non-German speakers including two kids who had a very relaxing time on this trip. The itinerary was supposed to be south to Switzerland but when we boarded we found out, because of water levels, the boat would ... Read More
We were a family of six non-German speakers including two kids who had a very relaxing time on this trip. The itinerary was supposed to be south to Switzerland but when we boarded we found out, because of water levels, the boat would be going north. This was disappointing as members of our party had recently been to the cities to the north and we had specifically wanted to see the Alps and that was why we picked this trip, but we ended up having a much more easy trip as we only spent about two days in port, therefore giving us lots of relaxing boat and family time. Also, we got a 50 euro credit per adult to use on board so we all had massages. We had booked this trip via the North American offices and got mostly great service but also some wrong information (e.g. about disembarkation, facilities). The information on the boat via the loudspeakers was exclusively in German. We sometimes asked the cruise manager to tell us what an announcement had said. We did get lots of information in English in our cabins. We didn't do any excursions because they were all in German only. The signs were only in German as well so we may have broken a few. But if we asked for help we always got it. The staff were lovely. Some were clearly not comfortable with English but the ones that were seemed to go out of their way to make us feel welcome. The hot tub outside was nice and not too many people used it due to the cold temperatures in January. The sauna we never quite got up the courage to go in as it was nude and for both sexes. The gym didn't have too much (it is not a big boat) but was fine. The boat spent a lot of time docked right beside another A-Rosa ship, meaning that for long portions of the trip half the boat had no view, which was too bad as we had paid extra to have rooms with Juliet balconies. The food was really great with lots of options vegetarian and otherwise. We loved all the virgin cocktails. Only two beers were part of the all-inclusive but they were good. Our large party sometimes couldn't sit exactly together at meals if we didn't get there on the early side but mostly it was fine. Mealtimes were not too chaotic and it was a pretty elegant but not stiff atmosphere. The ship was very clean and nicely decorated. Our cabins were well-designed with lots of nice storage. Two of us did feel ill the last night (and one was ill for a few days after that) so we don't know if it was something we ate or something else like a virus. Everybody else was fine. There were no specific activities for kids and just a handful of kids on the boat but we played games and did the hot tub and socialised. The staff were kind to the kids. In summary, this is a very German cruise line good for a relaxing time. Read Less
Sail Date January 2017
Went on the cruise because it fit our timeframe and part of group had free cruise because last years cruise couldn't move because of high water and they were given another cruise for free. Only two groups of Americans on the cruise ... Read More
Went on the cruise because it fit our timeframe and part of group had free cruise because last years cruise couldn't move because of high water and they were given another cruise for free. Only two groups of Americans on the cruise 11 people--they are not prepared for English speakers very well at all. We had to ask for all news and daily stops and maps in English. They were not automatically given to us til the week was half over. We received no info prior to the cruise. No info on excursions, no luggage tags, absolutely nothing! Food just average or less. But plenty of it at meal time. Lounge/bar musical entertainer very good--spoke no English but could sing American songs. Wait staff was all EXCELLENT. One staff person assigned to help Americans and she got some info when we asked, but wasn't prepared for us and didn't know the answers herself. She was very nice though. Just don't think they are ready for non-German speaking customers. No excursions with English guide unless all 11 would sign up for the tour. No time to look at excursions to decide if we wanted to take them. Had to sign up with no detailed info about the excursion also. This is my fifth river cruise and this one was not up to par. Read Less
Sail Date October 2016
The pre cruise 3 day stay in Prague, together with Vienna and Budapest were the high points of this, our second river cruise. The views from our Juliette cabin window were magnificent and come highly recommended.The weather was typically ... Read More
The pre cruise 3 day stay in Prague, together with Vienna and Budapest were the high points of this, our second river cruise. The views from our Juliette cabin window were magnificent and come highly recommended.The weather was typically very hot but the air conditioning kept us all cool until one evening it broke down for a few hours. Generally however, the facilities onboard were maintained to a high standard. The transfer to Passau from Prague by coach was over 5 hours, having been delayed for an hour when one of our party sadly became ill. Similarly our transfer from the boat at the end of the cruise to Munich Airport by "Imagine Cruising" was rather too long. We lwere required to vacate our cabins by 9.00am, then waited (without further refreshments) in the ships lounge until 11.00am, when we began the transfer to Passau Centre for a walking tour. We then completed the journey to Munich airport at 2.00pm, arriving at 4.00pm for our 8.15 pm BA flight to Heathrow. This river cruise was on Arosa Donna, with an equal number of German and British passengers. Info was delivered in two languages, but translation sometimes less than transparent.The crew were a mix of nationalities, but key posts were filled by German staff. Embarkation, cabin, boat and itinerary were generally good. The food, at best very ordinary.Never the standard we experience on ocean cruises. Afternoon tea is composed of rather plain cakes. Entertainment on board consisted of a very noisy , poorly attended disco every night - until midnight. "Ports of Call" and Excursion information delivered by one very good and one very weak member of staff. Really surprised that in Budapest no evening cruise available, given the beauty that is Budapest at night. Excursions are booked when onboard. The crew, particularly in the restaurant and bars were unusually a rather grumpy, unhelpful bunch, who were rarely seen on the upper sun deck taking orders. Staffing , particularly in the bars , appeared to be a real issue during our Donna cruise and it was never easy to get a drink , without queuing a long time on this " all inclusive" cruise. Similarly the cruise line ARosa / Chef appeared " to struggle" with those, like my wife, with special dietary requirements e.g. Gluten Free. But food dishes on the daily menu did have allergens identified. Overall, although we enjoyed the boat, the cabin, the cruise , the places visited - we would be unlikely to choose ARosa again. Read Less
Sail Date July 2016
I'm not sure why A-rosa is bunked for Americans...in fact, I wondered why more English speaking cruisers weren't on board. The staff all spoke English as well as German (most of the crew were Eastern European) and the service ... Read More
I'm not sure why A-rosa is bunked for Americans...in fact, I wondered why more English speaking cruisers weren't on board. The staff all spoke English as well as German (most of the crew were Eastern European) and the service was excellent. We appreciated the spotless ship; the accommodating service from all the staff (constant attention to detail...fabulous hard working and conscientious). The rooms were the same size as higher end cruise companies and we had 2 upper cabins with french balconies (full balconies are really unnecessary on these cruises as you loose precious cabin space and when you can open your french balcony windows its as if you have an outer balcony anyway). While some purists might say the food wasn't "french enough" and, while I love French food, the quality of the food was excellent, presentation always good and they did make an effort to serve french specialities. All meals were buffet style but never tacky and really fresh and well presented food. The cheeses were good, the seafood was very good and the salads and breads always nice. The bar opened at 10 in the morning (although if asked, I'm sure they would've made a mimosa for breakfast) and the mixed drinks and liqueurs were very good. The wine was okay, but one could always upgrade for small charge (anywhere from 14-25 euro for a bottle...still a deal). We had an all inclusive premium package and I felt sure we were going to be charged for extras at the end...but no!...we even had a small break on spa services. Tipping at cruise end was expected but not forced (not automatically added to your bill)...and frankly the service was so good you wanted to tip them. The only really bad downside was the ship wifi only seemed to function well for about 2 hours a day (generally when in a major port) This makes sense as I think many river cruise companies have issues with wifi when outside of a city. Really unacceptable for us because we were trying to communicate with work back home and could barely do so....be advised that you should probably hire your own "hotspot" if you're coming from the United States. that might function better....there are a number of companies that will rent you a wifi hotspot in France. The other plus, unheard of really...was that our children were free! On premium inclusive cruises children 15 and under were included in the adult rate so our cruise was significantly more affordable than any other river cruise company. There were a few other teens on board and that was nice for our kids. They enjoyed ordering specialty non-alcoholic drinks from the bar freely. The DJ worked hard to include them in the music selections at nights (sometimes the choice of music was "schmaltzy" during the day)...but we warmed up to the DJ and had lots of fun with him. I'm sure in the summer there are more mixed family groups. This river cruise company is pitching itself to families so I think that they tend to have a more diverse group on board than some companies. Port time was limited in some spots, but we didn't feel that we didn't have enough time in any location except Arles (It was Easter and it rained so we didn't get to go to an Easter service because we were leaving in the early afternoon). They gave us port information for the activities of the day in each place in English. In Arles, there was bullfighting on the day we were there and Easter activities and some things had to be cut short because we were leaving for Avignon, but Arles was miserable in the cold rain...so in the end were happy to be back on board. Avignon was beautiful at sunset...not to be missed, so I understand they were trying to reach Avignon at the right time to see the Pont at sunset. We didn't use their excursions because we opted to do most touring on our own and that was fine too. I do think the bike excursions are nice when the weather is good (and the guide would've done them in both english and german). Bikes can only be take with the guide because they had a lot of thefts of bikes rented without the guide. But most towns had "city bikes" which are also accessible if you just wanted to do it yourself (be are velopop in Avignon is a little difficult if you are renting 4 bikes at a time). Another plus was the open pool on the top deck...none of the other cruise companies that we docked next to could brag that feature (Viking, Ama, Avalon, Croisi)...and it was a blast swimming in the heated pool viewing the lights of Lyon. I would go with A-rosa again...super service, good food and really relaxing. Read Less
Sail Date March 2016
This was our first river cruise and did not know what to expect, especially given the fact that I had never heard of Arosa cruises. However, the room (a suite) was bright, very clean, quiet, and spacious. The food was very good and we ... Read More
This was our first river cruise and did not know what to expect, especially given the fact that I had never heard of Arosa cruises. However, the room (a suite) was bright, very clean, quiet, and spacious. The food was very good and we are picky. We were the only Americans on the boat, with the remainder of the passengers German. Every member of the crew spoke some English, but of course, some were better than others. My only complaint is that it was not made clear to us what services were provided with our suite. I am sure I read about when booking, but it would have been nice if a crew member had reminded us. On our last day I asked about the remaining credit and was told that we had 218 Euros left to spend. Glad I asked. I am not sure if this is true for every river boat line, but we had our own table in a quieter section of the dining room, which was very nice. Overall, we were very pleased and will most likely return to Arosa. Read Less
Sail Date October 2015
I knew that Arosa is German owned and operated when I booked the cruise. I did not realize the extent to which that would matter until too late. But's let begin with the positive. The room was stylish, very clean and more ... Read More
I knew that Arosa is German owned and operated when I booked the cruise. I did not realize the extent to which that would matter until too late. But's let begin with the positive. The room was stylish, very clean and more spacious than I had expected. The bed was comfortable. The French doors could be opened completely, allowing us to bring the countryside into our cabin. We had no complaints abut the bathroom or shower. We were very happy with our cabin. The food tasted excellent, the variety (excluding desserts) was sufficient and presentation was as good as good can be for a buffet. But that was the problem; every meal, breakfast, lunch and dinner for seven days was a buffet, unless you paid extra for an a la carte dinner. And the food was German, making for the surreal experience of eating sauerkraut and schnitzel while cruising the French countryside. Even though the vast majority of people on our ship were English speaking, German was the first language. The poor grammar and vocabulary in the materials translated into English should have been embarrassing, though we found them funny. What we did find annoying was the announcements being in German first, particularly when sitting on deck, watching the sites. We would see a castle; an announcement in German would describe it. Then the English announcement would be heard, by which time the castle was no longer visible in the distance. The day trips by bus were excellent; all of our guides were good and one was amazing. One of our big disappointments, though, was that the guided bike tours that were to have been included (and were one of our main reasons for choosing Arosa) were not offered on our trip. And the evening entertainment was non-existent or awful. Finally, connecting to the internet was impossible all week, not just for us but for everybody. When I holiday, I do not expect to check emails all the time, but we would have liked to have been able to share our experience with family and friends, particularly given that I paid extra for European cellular service. Our cruise was not terrible; neither was it great. In future, we will choose ships that are English owned and operated. Read Less
Sail Date September 2015
When we booked this package in April 2015 it was advertised as starting from Amsterdam on 21st August with an overnight stay in port and departing later the following day - this was exactly what we wanted as this was during Sail Amsterdam ... Read More
When we booked this package in April 2015 it was advertised as starting from Amsterdam on 21st August with an overnight stay in port and departing later the following day - this was exactly what we wanted as this was during Sail Amsterdam 2015 which was an event that only happens every 5 years and was the main reason for booking the cruise. Some 3 weeks before the event we received notification from AROSA that the embarkation point had been changed to Utrecht that was some distance from Amsterdam - the reason stated was because of Sail Amsterdam 2015. The letter also indicated that it had been written some months prior to when we had received it and so I wrote to AROSA expressing our disappointment and asking when they knew about the change of embarkation port but they failed to answer this and did not reply to 3 further emails. I then directed the questions to the UK cruise company that had sold the cruise as part of a package and after a number of emails they finally admitted the following "After having a look in to the situation I can confirm there has been a miscommunication between both parties and the embarkation port has always been Utrecht. The miss communication between ourselves and A-Rosa is ongoing and something that we are discussing." Obviously, this change caused both ourselves and many other passengers great disappointment and to embark on a cruise in an area that that the ships crew described as unsafe was not a great start to our cruise and we would certainly not have booked it had we known that it was not starting in Amsterdam. The A-ROSA FLORA is only 2 years old and was a nice ship with a very helpful crew of mixed nationalities. Our cabin was spotless and well maintained for the 7 nights we were on it and the only problem that we had together with some of the adjacent cabins was a failure of the vacuum toilet system that was soon rectified. The food was a buffet style self service arrangement that was well presented and sufficient and of good quality and typical of German food. As with the crew, there was a mix of nationalities amongst the passengers with German and British forming the majority and others from Russia and the USA. The ships announcements were firstly in German and then English but most of the crew spoke good English so this was not a problem. The evening entertainment was limited to one person playing records and various musical instruments and the general criticism here was that it was very limited and lacked much variety. The excursions were good with very good guides on most of the ones that we went on and when there was a mixture of German and English passengers they provided two guides who gave individual commentary via personal audio devices, which worked very well. Our favourite excursion was Strasbourg. A number of passengers made their own excursion arrangements that worked out a lot cheaper than the organized ones. Some of the passengers did encounter difficulties researching rail times when the Wi-Fi on the ship was down for a couple of days but they found the rail system very good. With the included drinks package, free Wi-Fi and one free excursion together with good weather this was a nice cruise let down by misleading adverts and poor communication. Read Less
Sail Date August 2015
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