1. Home
  2. Cruise Lines
  3. A-ROSA Cruises
  4. A-ROSA Cruises Cruise Reviews
Sail Date: February 2019
I liked the ports of call, especially Costa Rica & Cartagena. The service was excellent - all the staff were friendly and treated us like we were special. Food was diverse and well presented. Captain Matthias was always ... Read More
I liked the ports of call, especially Costa Rica & Cartagena. The service was excellent - all the staff were friendly and treated us like we were special. Food was diverse and well presented. Captain Matthias was always informativeand greeted the guests on several occasions. Our cabin 5122 was a little tight but we got used to it- between the bed and mirrored desk/dresser. The cabin was quiet and our steward Paul very helpful. The highlight were the fabulous shows with the Norwegian cast dancers and singers. Very professional, talented and their costumes exquisite. The entertainment coordinator Roberto was always organizing fun activities for everyone. My Meet and Greet get together was successful thanks to Bettina (forgot her spelling). I would recommend this cruise to anyone wishing to see these ports. Only wish we would have had more time in Guatemala - we visited Antigua and only got to see the jade museum and the famous hotel Read Less
4 Helpful Votes
Sail Date: December 2018
First of all let me start by saying I don’t usually bother giving any reviews as I believe nothing can be absolutely perfect in life and I like being tolerant and giving the benefit of the doubt. However I do feel that our experience on ... Read More
First of all let me start by saying I don’t usually bother giving any reviews as I believe nothing can be absolutely perfect in life and I like being tolerant and giving the benefit of the doubt. However I do feel that our experience on the A-Rosa Viva does warrant a review, especially as an ‘educational’ exercise to non- German speaking travellers like us. Will seek to make the review as detailed and fair as possible. The ports Let me start with a description or the trip itself. The ports which we visited were Secondary ports. Some locations were nice such as in Les Pays where we walked to St Germain. But the rest were nothing to write home about. Minor ports not much to see. The ship The vessel is average. Small to medium sized and with nothing much to do. It has one Main buffet restaurant and a lounge. The cabins As a family of four, 2 adults and 2 kids, and with just 3 family rooms on ship (which were all taken very early In the day), we had to be split and take two rooms and these were not even interconnecting. Pillows were awful and the ship offered no solution. I had to sleep on 3 folded towels. Toiletries were very very basic even for us premium payers Entertainment This was Average to mediocre. Practically it just consists of a DJ who changes music genre every night. Kids enjoyed dancing but for us adults it was quiet boring. There was no other entertainment except for this. New Year’s Eve was slightly better as two singers were brought in for 1.5 hrs. Fitness and leisure This consists of a Very small area for what they call ‘gym’ consisting of 3 cardio machines and a mat. Kids club The kids animator was a lovely caring lady. She organised crafts for kids and they loved it, but from a parent point of view, this solution was scant. This lady was on her own and kids club was not the usual organised club we are used to where kids are catered for with a full programme and with high security etc. This Was an informal arrangement with a very caring and nice animator. Food & Beverages This was average to high quality. Some nice dishes here and there but the genre was mainly German food except for one French cuisine night. The chefs were lovely people and very caring and good at their work. Excursions This was the cherry on the cake and the matter that literally could have ruined all the experience, were it not for the fact that we were a nice group and good company to each other. First of all, as soon as we went on ship, before any presentations were given to us on the excursions, we already knew which excursions we wanted to book. There wasn’t much to choose from anyway as it was practically one main excursion per port and we were ready to book immediately. But every time we went to book (three times in all) we were told off by two stern reception/admin ladies. We were practically put in place and told sternly to wait for the presentation on excursions which would tk place on the evening of the first night. We dutifully complied. We patiently waited for a 45 min presentation in German and a 15 min summary in English. Then we went to book. Only this time we were bombed by two main facts, mainly 1. Vernon excursion was now fully booked (but they had not taken our booking in the first place on the morn!) 2. All excursions would be in German! This cruise was sold to us as an international one. We were basically told we could book excursions at half price but these would not be in English. This was shocking to us! We wanted to pay full price fair and square but for something we could understand! How could one endure a 6 hour excursion in a language of which we understood nothing! We tried the first excursion and the experience was horrible to say the least. The guide was very rude to us and when we asked to have some points delivered briefly in English (just a couple of pointers), she practically shouted on top of her Voice that we have not paid for this! This Was highly embarrassing infront of other guests also since we had never asked not to pay full price. So we decided to just cancel all other excursions as it was a useless exercise. Of course this matter did ruin the rest the trip since we then went to towns on our own, and with no detailed guidance whatsoever. This leads me to a description of the staff on board the ship Staff - hospitality The cleaning and cooking staff were lovely people. They made sure nothing was a problem. One example is the fact that food on board is not very ‘child friendly’ but the chef always prepared pasta for kids to make sure there was something child-oriented. Staff- admin The receptionists and admin were a major issue. This relates to two ladies from three. The cruise manager tried his best to make things slightly better. However for such two ladies in question, everything was a problem. They always replied in an unfriendly, stoic way to our questions, they sent us away when we tried to book excursions early morn, they literally huffed and puffed at our questions, and never went out of their way to make things happen for us, despite knowing that the ship was at fault at having advertised its services and facilities as international and sold them as such to non-German passengers but did not live up to this promise. When we asked for a mere printout of a power point presentation in english of the locations we would visit, even this was a major issue. Our major complaint in fact is not merely that the cruise does in no way cater for non-German speakers but also the fact that our plea was handled so unprofessionally and with no empathy by these administrators. As a summary I would not recommend this cruise at all to non- German speakers and would give it an average 2-3 stars for entertainment Read Less
2 Helpful Votes
Sail Date: December 2018
Disclaimer - this was our first river cruise, and first cruise on a non-American ship, therefore hard to compare. Will give thoughts based on overall experience in case other nonEuropeans are considering. 7 day New Years cruise on ... Read More
Disclaimer - this was our first river cruise, and first cruise on a non-American ship, therefore hard to compare. Will give thoughts based on overall experience in case other nonEuropeans are considering. 7 day New Years cruise on Seine River. 2 cabins, 4 guests. (Including on child and one in a wheelchair) Expectations/Assumptions: smaller ship, older passengers, not a “party” ship, not catering to kids, Americans in the minority. All correct. Language: yes it is primarily German. Yes they have some things in English. About 1/2 the time dinner buffet was in English (but staff willing to explain). Most on board information was in English, with a few exceptions. “Library” had 2-3 books in English and the rest (30) in German. Some staff spoke better than others. There was always an English translator for on board activities (if needed). Some excursions were ONLY offered in German, however. But most staff and guests spoke better English than we spoke German! Ship: Clean. Modern. Amenities included a jacuzzi and sauna open during some evening hours. Note - sauna was VERY European. Yes - men and women in there naked! Should have peeked in before we walked in with our 12 year old! Spa where massages, etc could be booked. Gym was a yoga ball and 3 elliptical machines. Too cold to use sun deck and other outdoor amenities such as shuffleboard. Lounge area where dancing/music was in evenings. Small gift shop. No other on board activities to speak of. Cabin: larger than expected. Room was kept clean and housekeeping was in there often. Comfy bed, but no sheet - just a comforter. Housekeeping staff was AMAZING. Bathroom had large shower with high pressure and HOT water. Dining: German ship + Romanian/Hungarian cooks + French flair = some interesting dishes. We did not use formal dining room since it was an up-charge. The buffet with mostly European foods and food that were fun to try. Lots of fish/seafood. Great breads. Separate section for gluten free. Breakfast - good variety of pastries and jams. Fresh made omelette/eggs. One meat (sausage?). Juice, coffee, hot cocoa, and tea available. Good selection of fruit and cereals/granolas. Lunch and dinner - hearty. Small salad area (lettuce, tomatoes, corn, radishes and cucumbers. Period). One soup - usually a purred or broth/consume one. Great cheese/antipasto selection. Entrees included many fish, a few pork dishes and a carving station. Rarely chicken. Usually a pasta and a potato. Great selection of vegetables. Dessert was usually fresh made crepes, fruit, and hard ice cream/sherbet. One small bar area (15- 20 seats, maybe) with many house beverages. Activities/excursions: Very disappointing. As mentioned earlier some were only offered in German. We were led to believe we were docking in Paris for the new year. However a “loch was broken” and we were about an hour outside of the city. They did provide gratis transportation to/from the city for an on your own day, New Years celebration, and ride on Paris river boat/tour. However no bus tour of the city and we had to figure out how to see what we wanted to see on our own - with a wheel chair. (FYI Paris streets are not the best for a wheelchair, however seemed pedestrians ALWAYS had the right of way.) We were so close to Versailles and Giverny, yet nothing was offered. The little towns we did on our own, since they did not have an excursion to the Normandy Beaches (that would have been a little uncomfortable anyway!). Service: mixed. Some staff - like Jennifer and Marie - were awesome. Both could not do enough for us. About 1/4 of the the staff was nice and were very welcoming - like the housekeeping staff and reception desk. Other staff was tolerable and would greet us when spoken to. Perhaps it was a culture difference. And then there was the staff who got really nice the closer we got to tipping - I mean the closer we got to the last day of the trip. Even though about 200 on board bar staff still did not know our preferred drink (red house wine) even after ordering it multiple times every night. As far as handling the wheelchair the support was great. We were not the only ones in a wheelchair but they were always ready to lend a hand to get it on/off the ship with as little problem as possible. MIL celebrated 75th birthday and room was decorated beautifully, but no other celebrations by staff. Kids Club: we had our 12 year old with us and she did not want to go. (She preferred to play cards with her grandmother.) However the director seemed nice. The children who went made bracelets, interviewed the staff, made pizzas in the kitchen and did a few other things that we heard of. Embarkation/Disembarkation: Since they did not offer airfare from USA we had to arrange. Not a huge issue but since they did not arrange they would not offer to transport us from airport to ship. We had to pay out of pocket for an hour long taxi ride to the ship. Also we we never notified of the ship having to move it’s first dock and only found out by accident when we saw the ARosa staff member in the airport. What would we have done if we did not run into her? Probably take a taxi to the original berth and then what?... Disembarkation was much smoother and they arranged transport to airport and train station for guests. Overall comments: We really enjoyed our first river cruise. We liked being in the minority and exposing child to other cultures. Would cruise again, maybe a different river next time. Read Less
1 Helpful Vote
Sail Date: November 2018
We chose to cruise with A-Rosa because the travel agent booked us on a specific Christmas Markets cruise for four nights. The markets were the only reason we decided to bite the bullet and try a river cruise (it was our first ever cruise ... Read More
We chose to cruise with A-Rosa because the travel agent booked us on a specific Christmas Markets cruise for four nights. The markets were the only reason we decided to bite the bullet and try a river cruise (it was our first ever cruise of any kind, river or sea). It was also advertised as being an English speaking cruise. Two days before we were due to board, we got an email saying that due to low water levels in the Rhine our original cruise had been cancelled and we were being transferred to another ship, sailing to Amsterdam and Rotterdam. And it was a German speaking cruise. Never having cruised before, we didn't quite realise the importance of it no longer being an English speaking cruise. We should have boarded our original cruise in Cologne but the new cruise was departing from Duisburg, about a 90 minute coach trip from Cologne. When we boarded our ship (having had to walk down a muddy path from the coach to the gangway), we were immediately struck by how hot it was on board. We're Australian, we were cruising in Europe in winter but even so it was far too hot for us in all the public rooms. In our cabin, we were at least able to turn the heating off and open the window for a bit of fresh air. When we congregated with the rest of the passengers for the welcome by the Captain and crew, that was when we discovered what a German speaking cruise really meant. We couldn't understand a word that was said. We then discovered that all entertainments were conducted in German, so we were unable to take part. We were also the only non-German speaking passengers on board so we couldn't even socialise with our fellow passengers. But worse was to come. We arrived in Amsterdam and we asked the receptionist on board where we could find the Christmas Markets. That was when we discovered that we had been transferred from a specific Christmas Markets cruise to a non-Christmas Markets cruise. We decided to make the best of Amsterdam, and we did enjoy our day there. Next day though, we went to Rotterdam. Again, no Christmas Markets. We went to the Tourist Information office to enquire about the hop on/hop off bus only to be told it wasn't operating at that time of year. Various other attractions that we asked about were also closed at that time of year. We spent an hour in a food hall and went back on board the ship. It was a complete waste of a day. To add insult to injury, on the final day of the cruise we were transferred by coach from the ship to Duisburg train station (that was the option we chose - there were two or three options to choose from). We got off the coach at the train station and discovered that one of our bags had not been loaded onto the coach. The coach driver had nothing to do with the ship, she was simply hired to do a job. Thankfully she took pity on us with our non-existent German and after phone calls back and forth between various people (I have no idea who), she agreed to drive us back to the ship. We searched and searched for the missing suitcase and finally found it ourselves, on the coach that was just about to depart for Cologne train station. If it had gone there, it would just have been unloaded onto the footpath and left there, unclaimed! In fairness I have to add that we were given a refund of $250, plus a 60 euro voucher that could be used on board for spa treatments etc. However, nobody seemed to grasp that the only reason for us going on a cruise was for the Christmas Markets. That was the only reason we paid for a cruise and air fares to Europe. When the cruise was changed (and we know nobody can do anything about water levels in the river), we should have been told that it was no longer a Christmas Markets cruise and we should have been given the option of a full refund so that we could then make our own arrangements to hire a car and drive ourselves around. Instead we had to endure four days of not being able to speak to anyone and not being able to understand any of the public announcements or the entertainments on board. Our travel agent was at fault too - they were copied in on the email we got about the change in cruise and they should have made sure to let us know it was no longer what we'd booked and paid for. Oh, I forgot to say we were also offered a 40% discount on a future cruise, to be used within two years. Well, after the experience we had, we will NEVER go on another cruise. I would also like to add that the staff on board the ship were excellent, especially the young man who cleaned our cabin every morning. He could not have been more thorough in his cleaning, and he was extremely accommodating and went out of his way to help us. The dining and bar staff were also very friendly and helpful. But sadly we will never see them again. Read Less
4 Helpful Votes
Sail Date: August 2018
3 Days Prague and 7 Nights A Rosa Donna. 2nd-12th August 2018 booked through Imagine Cruising ( most of it was left to our imagination). We had to ask a Viking rep to track down our Imagine rep,at Prague Airport an hour late and couldn’t ... Read More
3 Days Prague and 7 Nights A Rosa Donna. 2nd-12th August 2018 booked through Imagine Cruising ( most of it was left to our imagination). We had to ask a Viking rep to track down our Imagine rep,at Prague Airport an hour late and couldn’t speak much English, so we were left in hotel to do our own thing. Hotel basic but did the job and you needed tram to get to Prague. Nobody from Imagine and nothing in the package brochure told us it was. 4.5 hour coach ride to boat so that was a bit frustrating and a waste of a day by the time we got there and unpacked. Sailed overnight to Vienna where we stayed for 2 nights. Boat needs a good refurb, carpets, curtains, furniture all need upgrading. Food average but not good compared to med cruise or ocean cruise. All announcements in German first followed by a brief English version. Through the grapevine we heard that we were not sailing any further due to low water levels. VERY DISSAPOINTING. They must have known about this before cruise started also after doing some research on ship scanner sites we could see other bigger ships were still traveling to Budapest which would have been the highlight of cruis. Instead we went about 10 miles back upstream and tied up to the river bank. This was obviously a money saving exercise on behalf of Ros Donna. They saved thousands of pounds on fuel by not traveling to Budapest and the same with berthing fees. Next day there was a coach trip to Bratislava and we had to drive through Vienna to get there!! Spoke to ships crew from other boats in Bratislava and they assured me they were still sailing to Budapest. So would advise anybody thinking of a river cruise to check river levels before they leave and check there camncellation policy. Complained to Imagine cruising when we got back who offered £100 towards another cruise. So at least they have a sense of humour as we shall avoid them in future Read Less
2 Helpful Votes
Sail Date: May 2018
We chose it as we wanted to revisit an area of France we knew well from at least 25 years of camping among the vineyards of southern France. We arrived in Lyon on excellent Eurostar direct from St Pancras. We were met and whisked ... Read More
We chose it as we wanted to revisit an area of France we knew well from at least 25 years of camping among the vineyards of southern France. We arrived in Lyon on excellent Eurostar direct from St Pancras. We were met and whisked swiftly through the lovely city of Lyon to the pretty riverside, to embark on A-ROSA Stella, emblazoned with ( rather naff looking ) red lips! We were swiftly given our cabin key cards and made our way down to our river view cabin, with 2large circular windows at river level. Decor was very 70s beige and mustard, the bed was hard, facilities minimal, and we were glad we’d brought some favourite Bulgari toiletries with us. On exploring the ship we found a busy bar, a cramped lounge with seats too close together, and wide open viewpoints all around on the sun decks, where there was a tempting looking swimming pool. To our horror, we discovered that smoking was permitted in all outside areas. Had we been advised this we would not have booked this river cruise. We both hate smoking, and I suffer from pollution induced asthma. Our previous experiences of river cruises have been on ships that allow smoking only in limited areas. After an indifferent buffet dinner, we made our way to the prow to see the amazing beautifully lit up city of Lyon as we set sail, happily drinking a glass of the included basic wines on offer. After a long day, we were later glad to retire to our cabin, but found sleep difficult on such a hard uncomfortable bed, at least were soothed by the sound of the gently slapping river current. Each day brought amazing views, and incredible lock technology on this well tamed river. It was a surprise to realise that the locks were centrally controlled all along the river, so no lock keepers cottages and cheery keepers to wave to. We first sailed north to explore the river Saône, enabling us to revisit pretty Macon, a city I’d visited often in my youth, and to reacquaint ourselves with some excellent Burgundy wines , buying some bottles to enjoy on board. We had sought permission to bring these bottles on board, and a kind barman opened them as needed. The ship eventually returned to Lyon to carry on further south on the mighty Rhone, tamed by enormous locks along its length, including the astonishing 40m drop at Bollene. The power of the water was apparent as we watched the swirl of the deep fast flowing river currents as we sailed under many bridges, some beautiful, others more utilitarian. All along it’s length the Rhone is used by a large variety of crafts, loaded barges, many pleasure craft, small local boats and of course lots of river cruises. It was wonderful to moor right outside the vast walls of beautiful Avignon, so that we could explore this fascinating city its with its rich history of papal power. Our favourite river port was the lovely city of Arles, settled for millennia , with its legacy of Roman history including an astonishing arena, delightfully used by parties of school children enacting Roman gladiatorial contests. There are many Roman artefacts in this city needing many hours and days of thorough exploration. As we only had a few hours, we settled for just the arena and a walk along the streets immortalised by Vincent Van Gogh in his glorious paintings. It was enchanting to sit sipping chilled white wine in the shade of oft painted Cafe de Nuit. We enjoyed sitting in the evenings on the quiet sun deck after buffet dinner, with a glass of local wine we’d purchased along the route. Apart from one evening of a good deck barbecue, all meals were similar buffet style, and though adequate, were hardly gourmet. We had not expected this to be a “ foodie” cruise, but were very disappointed with the choices on offer, with a heavy emphasis on cheese, sausages and stir fried style vegetables. Sailing through such wonderful countryside, from the gourmet city of Lyon, it was disappointing to realise that , on board , we were not to taste the delicious French food from this wonderful region of the country. Read Less
3 Helpful Votes
Sail Date: December 2017
The southern Rhine Christmas market theme cruise. Taking in Mannheim , Heidelberg, Strasbourg and Mainz. The excursions where add ons and needed to be booked as in most cases except for Strasbourg your where moored to far away and ... Read More
The southern Rhine Christmas market theme cruise. Taking in Mannheim , Heidelberg, Strasbourg and Mainz. The excursions where add ons and needed to be booked as in most cases except for Strasbourg your where moored to far away and all on the German side of the river. The excursion was not a guided one as all it was , was a transfer to a market with set time of collection. No guide no info no nothing. Unlike other cruise lines who try to get as close as possible to the centre town. Thus limiting your own access to the area. I expected it to be European but was totally German. No safety announcements even in English . Thank heavens for a Maître de and F&B manager who spoke English, in fact the crew where only to happy to speak English to us the only two English speaking on board a full cruise. The F&B manager went out of his way to ensure the daily info sheet left in the cabin was in English for us The Maître De even translated the menu ( again in German as well as our night at the chefs table which was fantastic and money well spent.) The entertainment was a disaster , with a themed cruise it would be more appropriate to have carols or pleasant Christmas songs in many languages and not some very tired aged singer from central Germany trying to do Robbie Williams each and every night. Hence the lounge did not see many people but the bar did. ( maybe that's the business plan all along) Sail aways where non existent and the Captain never hosted a table at all during the entire cruise or even a welcome or farewell party. Service in the dining room was excellent ( all Russian with a clear dominant older Russian in charge one way or no way attitude) I believe now with a British company taking over the line and some ships being made " international " hence English being spoken this could help but I think it is a long road ahead to catch up to the likes of AMAWaterways or Crystal . Will give the Arosa brand a wide berth for a few more years hopefully it improves. Read Less
3 Helpful Votes
Sail Date: December 2017
If you are used to the fine food that is served in the main restaurants aboard cruise ships or even river cruises such as on the Douro or Nile then you could be in for a nasty surprise with A-Rosa. It is not much above that of motorway ... Read More
If you are used to the fine food that is served in the main restaurants aboard cruise ships or even river cruises such as on the Douro or Nile then you could be in for a nasty surprise with A-Rosa. It is not much above that of motorway services or cross channel ferry fare. On our last night it did improve markedly but up till then it was very basic. The house wine is awful plonk reminiscent of the kind of stuff British pubs used to sell many years ago before the customers demanded something better. Breakfast was also uninspiring Germanic fare i.e. cold meats & cheese, with very little hot food unless you were prepared to wait for a small omelette. On a cold winter sailing like this a hot breakfast would have been nice. On the plus side, the staff are very good, very friendly and very efficient. Cabins are quite nice with a lovely shower. However I would not have wanted be be on the lowest deck where your window is only just above the water line. Excursions to the Christmas markets were very expensive and if this in indicative of their typical excursion prices then [apart from the poor food] I would not want to do a summer cruise with them. If you are looking for a Rhine cruise then I would suggest you check out other operators. Read Less
4 Helpful Votes
Sail Date: September 2017
An interesting itinerary visiting some small Normandy towns not usually on the agenda. Docking right in the centre means you're just a few minutes easy walk and don't lose time getting into town. Whilst the Paris berth at the ... Read More
An interesting itinerary visiting some small Normandy towns not usually on the agenda. Docking right in the centre means you're just a few minutes easy walk and don't lose time getting into town. Whilst the Paris berth at the Quai de St Ouen in St Denis is not in the middle of Paris, there's a Metro station about 10 minutes walk away with a direct line to the city centre and just a single change at Invalide if you want to get to Versailes (and it's a very cheap form of transport). Very enjoyable cruise on the 200 passenger Viva, had a comfortable cabin with 2 large portholes and everything you need in a cabin. A wide of range and variety of food with plenty of options - cannot fault the food. The inclusive package of drinks was highly acceptable - my palette isn't sophisticated enough to tell whether my G and T has Gordon's (included) or Hendricks (a supplementary charge)! Staff very helpful and obliging and generally good service. Used the Jacuzzi once (not enough time to use it again) whilst my partner used the mini gym. Had never heard of A-Rosa previously but would definitely use them again. Very good value for money compared with some of the more luxurious lines, but it's all a matter of personal choice. Read Less
5 Helpful Votes
Sail Date: September 2017
We selected this cruise because the date was right. We selected this cruise, as well, based upon our tourism company´s recommendation. It was a relaxing and quite nice cruise up the Rhine. Included some cities we had visited by car as ... Read More
We selected this cruise because the date was right. We selected this cruise, as well, based upon our tourism company´s recommendation. It was a relaxing and quite nice cruise up the Rhine. Included some cities we had visited by car as well as other locations we had not been to. The room service was quite wonderful. The fellow who had been assigned to our section of rooms spoke far better English than German. Being an American expat and my partner, a native German, is bi-lingual and we both could talk to this fellow. We have been told than in 2018 The Aqua is becoming International with English being the second but equal language with German. From my perspective, it has begun. The food service was varied and quite fine. The waiter in our section is Hungarian and having heard me speaking in English began our week with English dining room service. Being a smoker, I totally appreciate the back of the ship´s area for smokers. We, had a great deal of rain the last 2 days and the upper deck was not conducive to being there. Would go on another A Rosa Cruise. Plan on a short stay in 2018 at a resort of A Rosa. Read Less
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Email me when prices drop